CN109873720A - A kind of cloud center intelligence O&M method and system based on enterprise's public platform - Google Patents
A kind of cloud center intelligence O&M method and system based on enterprise's public platform Download PDFInfo
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- CN109873720A CN109873720A CN201910142275.1A CN201910142275A CN109873720A CN 109873720 A CN109873720 A CN 109873720A CN 201910142275 A CN201910142275 A CN 201910142275A CN 109873720 A CN109873720 A CN 109873720A
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Abstract
The cloud center intelligence O&M method and system based on enterprise's public platform that the invention discloses a kind of, belong to cloud center O&M field, technical problem is how to realize the continuity of context in novel maintenance, avoid the switching of multisystem during O&M, ensure that data are sent to update in time, technical solution are as follows: the 1. cloud center intelligence O&M method based on enterprise's public platform, steps are as follows: S1, operation maintenance personnel pay close attention to incorporated business number, and user bound account is simultaneously verified using corporate mailbox；S2, operation maintenance personnel are interacted by O&M assistant in enterprise number and unified operation platform；S3, information is sent to operation maintenance personnel by unified operation platform, operation maintenance personnel sends O&M order, query information to unified operation platform by wechat application system.2. the cloud center intelligence operational system based on enterprise's public platform, including wechat application system, unified operation platform, operation and maintenance tools, operational system A interface, monitoring system, warning system, CMDB, fort machine and big data platform.
Description
Technical field
The present invention relates to cloud center O&M field, specifically a kind of cloud center intelligence O&M based on enterprise's public platform
Method and system.
Background technique
In cloud computing era, O&M is self-evident for the importance at cloud center.Present all big enterprises are all in the big rule in various regions
Mould builds cloud center, and Yun Zhongxin scale constantly expands, and it is all extremely complex that equipment, manufacturer, client are related to during O&M.It faces
Complicated cloud center environment provides the IT service of high quality, and promoting O&M efficiency is the greatest problem that operation maintenance personnel faces.Tradition
O&M mode need operation maintenance personnel to switch between multiple systems, there are various operation datas inaccuracy, each system it
Between the inconsistent problem of data, very big puzzlement is brought to operation maintenance personnel.Operation maintenance personnel depends on the acquisition of data each
A system can not obtain the related data at cloud center, dependent on electricity in real time after operation maintenance personnel leaves cloud central control center
Words or wechat convey that information is slow, low efficiency.For operation maintenance personnel it is professional require it is relatively high, in addition operation maintenance personnel it
Between exchange be also that not in time, experience is linked up insufficient.Therefore how to realize the continuity of context in novel maintenance, avoid O&M process
The switching of middle multisystem, it is ensured that data, which are sent, to be updated in time, and O&M order and parameter facilitate memory to understand, realize that operation maintenance personnel is complete
It is converted at from passive O&M to active O&M, O&M more convenient and efficient is allowed to be that technology present in currently available technology is asked
Topic.
The patent document of Patent No. CN106027372A discloses a kind of alarm work order automatic processing based on wechat
Method includes the following steps: that the warning information monitored is pushed to the exploitation of wechat enterprise number by a) service operation support platform
Server；B) exploitation server searches business module associated with the warning information and automatic test cases, and group
Dress alarm work order is pushed to wechat server；C) after wechat client checks alarm work order, relevant automatic is called in input instruction
Test case, and automatic test platform is sent commands to by the interface of the exploitation server of wechat enterprise number；D) described
After automatic test platform completes test, test result is fed back to the exploitation server of wechat enterprise number, and in wechat client
The true and false property that end is alerted according to test result verifying.The technical solution not can solve for automatically processing alarm and work order
The intelligent O&M at cloud center provides more inquiries and message push for the O&M at cloud center, realizes in novel maintenance up and down
The continuity of text, avoids the switching of multisystem during O&M, it is ensured that data, which are sent, to be updated in time, and O&M order and parameter are convenient
Memory understands, realizes that operation maintenance personnel completion is converted from passive O&M to active O&M, allows O&M more convenient and efficient.
Summary of the invention
Technical assignment of the invention is to provide a kind of cloud center intelligence O&M method and system based on enterprise's public platform, comes
How solution realizes the continuity of context in novel maintenance, avoids the switching of multisystem during O&M, it is ensured that data are sent
It updates in time, O&M order and parameter facilitate memory to understand, realize that operation maintenance personnel is completed to carry out from passive O&M to active O&M
Conversion, allow O&M more convenient and efficient the problem of.
Technical assignment of the invention realizes in the following manner, a kind of cloud center intelligence O&M based on enterprise's public platform
Method, the method steps are as follows:
S1, operation maintenance personnel pay close attention to incorporated business number, and user bound account (work number) is simultaneously verified using corporate mailbox；
S2, operation maintenance personnel are interacted by O&M assistant in enterprise number and unified operation platform；
S3, information is sent to operation maintenance personnel by intra-company's unified operation platform, operation maintenance personnel is by wechat application
It unites and sends O&M order, query information to unified operation platform；Wherein, unified operation platform calls the unified access of cloud platform to connect
Mouthful, unified access interface includes the functions such as permission control and data parsing to wechat application system；
Based on context S4, unified operation platform carry out anticipation operation, send the O&M order to be executed to operation maintenance personnel,
Operation maintenance personnel selection confirmation is allowed to execute；
S5, Yun Zhongxin receive the O&M operational order (text) of operation maintenance personnel transmission, carry out authentication, O&M order
Parsing, and message forwarding is carried out by unified operation platform；
S6, unified operation platform receive return information, and return information are sent to wechat application system O& personnel；
S7, step S3 to S6 is repeated, interactive process is repeated as many times, until Resolving probiems；Wherein, the number returned at cloud center
According to the operation before middle carrying user several times.
Preferably, the O&M order in the step S4 forms knowledge base by log recording, it is flat for intelligent O&M
Platform has collected basic data, and is organized into unified data format and is forwarded.
Preferably, sending the O&M order to be executed to operation maintenance personnel in the step S4 carries out order encapsulation and system
The forwarding of one operation platform, improves O&M efficiency.
More preferably, selection (session 30-45 minute in) of the unified operation platform based on context carries out O&M life
It enables and recommending, the O&M order of recommendation includes inquiry, modification and increases.
More preferably, the prerequisite steps of operation maintenance personnel concern incorporated business number are as follows in the step S1:
(1), cloud platform provider registers wechat enterprise number, and the function creation application, the setting that provide according to wechat contact
People, enterprise number promote, the function of backstage authentication, and is responsible for the Authority Verification of subsequent personnel and the function of management,
This is managed by company operation or occurrences in human life personnel substantially；
(2), scanning input enterprise number pays close attention to enterprise number；
(3), user and enterprise number carry out O&M interaction.
More preferably, specific step is as follows for O&M command analysis in the step S5:
S501, operation maintenance personnel input lst vms；
S502, wechat application system receive order, can parse the command, and judge whether command analysis is correct:
If 1., command analysis it is correct, forward the command to unified operation platform, forwarding when, which returns, carries user information
And token information, while returning to the Cloud Server data in the O&M extent of competence of operation maintenance personnel；
If 2., command analysis it is incorrect, according to input content return intelligent prompt information.Wherein, command format be by
As defined in enterprises.
A kind of cloud center intelligence operational system based on enterprise's public platform, the system include wechat application system, unified fortune
Tie up platform, operation and maintenance tools, operational system A interface, monitoring system, warning system, CMDB, fort machine and big data platform, O&M
The order of personnel's sending information is to wechat application system, and wechat application system, which is called to service, arrives unified operation platform, and unified O&M is flat
Platform provides REST service, distribution O&M order to operation and maintenance tools and operational system A interface, operation and maintenance tools and operational system A interface
O&M order is sent to O&M object by fort machine, while the data of acquisition are sent O&M object by big data platform；
O&M object returns results to operation and maintenance tools and operational system A interface, operation and maintenance tools and O&M system by fort machine
System A interface will return the result again is sent to unified operation platform, meanwhile, monitoring system and warning system call big data platform to adopt
The data of collection, monitoring system, warning system and CMDB send unified fortune for performance data, warning information and resource data respectively
Tie up platform；Unified operation platform sends a message to wechat application system, and wechat application system sends data, figure and report to fortune
Dimension personnel.
Preferably, the wechat application system is for actively pushing various information in time, pushed information includes and unlimited
In runnability data, asset data and warning information, wechat application system provides alarm list, Asset List, performance prison
The necessary information data of control inquires menu, while providing the interface of priority assignation, and permission comes into force immediately, and dish is arranged in message screening
List can filter received message according to O&M demand；
Big data platform is used to carry out the priority assignation of data filtering and enterprise number, and what each operation maintenance personnel received disappears
Breath is different.
More preferably, when the operation maintenance personnel receives warning information, operation maintenance personnel can send and such as issue orders:
(a), to wechat application system, it is laggard that wechat application system receives information for sending device title-configuration order
Line command parsing returns again to facility information；
(b), sending device title-performance order checks the cpu of equipment and the relevant information of memory；
(c), sending device title-performance-networking command, checks the network performance data of the equipment；
(d), the service of restarting-service related parameters order is sent, the service of restarting, the permission machine for crossing range request is high, needs
Access process is wanted to examine.
Cloud center intelligence O&M method and system based on enterprise's public platform of the invention have the advantage that
(1), the present invention solves the multiple system applications of heavy dependence in traditional O&M, data inaccuracy, and information is propagated not
Timely problem；It is carried out compared to short message is relied in traditional O&M, then vpn is linked, and logs in multiple systems into operation, information is more quasi-
Really, more convenient operation has saved operation maintenance personnel time and efforts；
(2), the present invention relies on the function and in-company big data platform of wechat enterprise number, contains for order
Encapsulation parsing, automatic to forward, intelligent prompt reports an error function, passes through wechat application system and dispatches unified access inside cloud platform
Interface, unified access interface include to control the permission of wechat, and the functions such as data parsing have the characteristics of timeliness, convenience；
Wherein, the encapsulation that the present invention receives O&M command information to wechat application system parses；The permission of unified access platform controls packet
Containing grinding user information verification, role and Token Control certainly
(3), the advantages of present invention selection wechat enterprise number is that message can be sent without limitation, and only enterprises contact
People, which allows to pay close attention to, has ensured that information security is controllable, can create multiple applications, not influence the application of other enterprises；Control for permission
System, for enterprise number relative to public platform, subscription number is well very much；
(4), the present invention has relied on the API of wechat enterprise public platform offer, abides by related protocol completely；It is limited to backstage skill
The solution difficulty of art, O&M order only receive text formatting, and format be it is fixed, be sent to the letter of operation maintenance personnel from the background
Breath includes text information, the file information, and enterprise number provides menu links function, is able to carry out simple webpage representation data
And page operation function；
(5), the present invention is mainly comprising the encapsulation for O&M order (interface), the API envelope of parsing and wechat enterprise number
Dress, permission control, the message in O&M permission is sent, such as assets information, warning information, report messages etc.；The present invention solves
Multisystem switching problem during O&M, data send (update) not in time, and O&M order, parameter are difficult to remember understanding, make
Operation maintenance personnel completion is converted from passive O&M to active O&M, while solving that context in novel maintenance is incoherent to ask
Topic.
Detailed description of the invention
The following further describes the present invention with reference to the drawings.
Attached drawing 1 is the structural block diagram of the cloud center intelligence operational system based on enterprise's public platform.
Specific embodiment
A kind of cloud center based on enterprise's public platform of the invention is intelligently transported referring to Figure of description and specific embodiment
Dimension method and system are described in detail below.
Embodiment:
Cloud center intelligence O&M method based on enterprise's public platform of the invention, the method steps are as follows:
S1, operation maintenance personnel pay close attention to incorporated business number, and user bound account is simultaneously verified using corporate mailbox；Wherein, it transports
The prerequisite steps that dimension personnel pay close attention to incorporated business number are as follows:
(1), cloud platform provider registers wechat enterprise number, and the function creation application, the setting that provide according to wechat contact
People, enterprise number promote, the function of backstage authentication, and is responsible for the Authority Verification of subsequent personnel and the function of management；
(2), scanning input enterprise number pays close attention to enterprise number；
(3), user and enterprise number carry out O&M interaction.
S2, operation maintenance personnel are interacted by O&M assistant in enterprise number and unified operation platform；
S3, information is sent to operation maintenance personnel by intra-company's unified operation platform, operation maintenance personnel is by wechat application
It unites and sends O&M order, query information to unified operation platform；
Based on context S4, unified operation platform carry out anticipation operation, send the O&M order to be executed to operation maintenance personnel,
Operation maintenance personnel selection confirmation is allowed to execute；Wherein, O&M order forms knowledge base by log recording, for intelligent operation platform
Basic data is had collected, and is organized into unified data format and is forwarded；The O&M order to be executed is sent to operation maintenance personnel
Carry out order encapsulation and unified operation platform forwarding.
S5, Yun Zhongxin receive operation maintenance personnel transmission O&M operational order, carry out authentication, O&M command analysis,
And message forwarding is carried out by unified operation platform；Specific step is as follows for O&M command analysis:
S501, operation maintenance personnel input lst vms；
S502, wechat application system receive order, can parse the command, and judge whether command analysis is correct:
If 1., command analysis it is correct, forward the command to unified operation platform, forwarding when, which returns, carries user information
And token information, while returning to the Cloud Server data in the O&M extent of competence of operation maintenance personnel；
If 2., command analysis it is incorrect, according to input content return intelligent prompt information.
S6, unified operation platform receive return information, and return information are sent to wechat application system O& personnel；
S7, step S3 to S6 is repeated, interactive process is repeated as many times, until Resolving probiems.
Wherein, unified operation platform carries out O&M order recommendation based on the selection of context, and the O&M order of recommendation includes
Inquiry, modification and increase.
Embodiment 2:
As shown in Fig. 1, the cloud center intelligence operational system of the invention based on enterprise's public platform, which includes wechat
Application system, unified operation platform, operation and maintenance tools, operational system A interface, monitoring system, warning system, CMDB, fort machine and
Big data platform, operation maintenance personnel sending information order to wechat application system, wechat application system call service to unified O&M
Platform, unified operation platform provide REST service, distribution O&M order to operation and maintenance tools and operational system A interface, operation and maintenance tools
O&M order is sent to O&M object by fort machine with operational system A interface, while big data platform sends out the data of acquisition
It is sent to O&M object；O&M object returns results to operation and maintenance tools and operational system A interface, operation and maintenance tools and fortune by fort machine
Maintaining system A interface will return the result be sent to unified operation platform again, meanwhile, monitoring system and warning system call big data flat
The data of platform acquisition, monitoring system, warning system and CMDB send system for performance data, warning information and resource data respectively
One operation platform；Unified operation platform sends a message to wechat application system, and wechat application system sends data, figure and report
To operation maintenance personnel.Wherein, wechat application system includes to be not limited to run for actively pushing various information, pushed information in time
Performance data, asset data and warning information, wechat application system provide alarm list, Asset List, performance monitoring must
The information data inquiry menu wanted, while providing the interface of priority assignation, and permission comes into force immediately, and menu is arranged in message screening can be with
Received message is filtered according to O&M demand；Big data platform is used to carry out the priority assignation of data filtering and enterprise number, often
The message that a operation maintenance personnel receives is different.
When operation maintenance personnel receives warning information, operation maintenance personnel can send and such as issue orders:
(a), to wechat application system, it is laggard that wechat application system receives information for sending device title-configuration order
Line command parsing returns again to facility information；
(b), sending device title-performance order checks the cpu of equipment and the relevant information of memory；
(c), sending device title-performance-networking command, checks the network performance data of the equipment；
(d), the service of restarting-service related parameters order is sent, the service of restarting, the permission machine for crossing range request is high, needs
Access process is wanted to examine.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent
Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (9)
1. a kind of cloud center intelligence O&M method based on enterprise's public platform, which is characterized in that the method steps are as follows:
S1, operation maintenance personnel pay close attention to incorporated business number, and user bound account is simultaneously verified using corporate mailbox；
S2, operation maintenance personnel are interacted by O&M assistant in enterprise number and unified operation platform；
S3, by intra-company's unified operation platform to operation maintenance personnel send information, operation maintenance personnel by wechat application system to
Unified operation platform sends O&M order, query information；
Based on context S4, unified operation platform carry out anticipation operation, send the O&M order to be executed to operation maintenance personnel, allow fortune
Personnel selection confirmation is tieed up to execute；
S5, Yun Zhongxin receive the O&M operational order of operation maintenance personnel transmission, carry out authentication, O&M command analysis, and lead to
It crosses unified operation platform and carries out message forwarding；
S6, unified operation platform receive return information, and return information are sent to wechat application system O& personnel；
S7, step S3 to S6 is repeated, interactive process is repeated as many times, until Resolving probiems.
2. the cloud center intelligence O&M method according to claim 1 based on enterprise's public platform, which is characterized in that the step
O&M order in rapid S4 forms knowledge base by log recording, has collected basic data for intelligent operation platform, and arrange
It is forwarded at unified data format.
3. a kind of cloud center intelligence O&M method based on enterprise's public platform according to claim 1 or 2, feature exist
In to operation maintenance personnel sending the O&M order to be executed in the step S4 and carry out order encapsulation and unified operation platform and turn
Hair.
4. the cloud center intelligence O&M method according to claim 3 based on enterprise's public platform, which is characterized in that the system
One operation platform carries out O&M order recommendation based on the selection of context, and the O&M order of recommendation includes inquiry, modification and increases.
5. the cloud center intelligence O&M method according to claim 4 based on enterprise's public platform, which is characterized in that the step
The prerequisite steps of operation maintenance personnel concern incorporated business number are as follows in rapid S1:
(1), cloud platform provider register wechat enterprise number, and according to wechat provide function creation application, setting contact person,
The function of enterprise number popularization, backstage authentication, and it is responsible for the Authority Verification of subsequent personnel and the function of management；
(2), scanning input enterprise number pays close attention to enterprise number；
(3), user and enterprise number carry out O&M interaction.
6. the cloud center intelligence O&M method according to claim 5 based on enterprise's public platform, which is characterized in that the step
Specific step is as follows for O&M command analysis in rapid S5:
S501, operation maintenance personnel input lst vms；
S502, wechat application system receive order, can parse the command, and judge whether command analysis is correct:
If 1., command analysis it is correct, forward the command to unified operation platform, forwarding when, which returns, carries user information and order
Board information, while returning to the Cloud Server data in the O&M extent of competence of operation maintenance personnel；
If 2., command analysis it is incorrect, according to input content return intelligent prompt information.
7. a kind of cloud center intelligence operational system based on enterprise's public platform, which is characterized in that the system includes wechat application system
System, unified operation platform, operation and maintenance tools, operational system A interface, monitoring system, warning system, CMDB, fort machine and big data
Platform, operation maintenance personnel sending information order to wechat application system, wechat application system call service to arrive unified operation platform, system
One operation platform provides REST service, distribution O&M order to operation and maintenance tools and operational system A interface, operation and maintenance tools and O&M system
A interface of uniting passes through fort machine and sends O&M order to O&M object, while the data of acquisition are sent O&M by big data platform
Object；
O&M object returns results to operation and maintenance tools and operational system A interface by fort machine, and operation and maintenance tools and operational system A connect
Mouth will return the result again is sent to unified operation platform, meanwhile, monitoring system and warning system call big data platform acquisition
Data, monitoring system, warning system and CMDB send unified O&M for performance data, warning information and resource data respectively and put down
Platform；Unified operation platform sends a message to wechat application system, and wechat application system sends data, figure and report and gives O&M people
Member.
8. the cloud center intelligence operational system according to claim 7 based on enterprise's public platform, which is characterized in that described micro-
Letter application system includes to be not limited to runnability data, asset data for actively pushing various information, pushed information in time
And warning information, wechat application system provide alarm list, Asset List, performance monitoring necessary information data inquire dish
It is single, while the interface of priority assignation being provided, permission comes into force immediately, and message screening setting menu can be filtered according to O&M demand to be connect
The message of receipts；
Big data platform is used to carry out the priority assignation of data filtering and enterprise number, and the message that each operation maintenance personnel receives is not
Together.
9. the cloud center intelligence operational system according to claim 8 based on enterprise's public platform, which is characterized in that the fortune
When dimension personnel receive warning information, operation maintenance personnel can send and such as issue orders:
(a), sending device title-configuration order is ordered after receiving information to wechat application system, wechat application system
Parsing is enabled to return again to facility information；
(b), sending device title-performance order checks the cpu of equipment and the relevant information of memory；
(c), sending device title-performance-networking command, checks the network performance data of the equipment；
(d), the service of restarting-service related parameters order is sent, the service of restarting, the permission machine for crossing range request is high, needs to connect
Enter workflow examination and approval.
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