JP3811881B2 - Customer terminal equipment - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a customer terminal device that is installed in a financial institution or the like and performs a transaction by a customer's operation. In particular, the customer operates a customer terminal device to apply for a contract, and a center terminal device in a remote location. The present invention relates to a customer terminal device used in an unattended transaction system in which an operator performs an examination and makes a contract.
[0002]
[Prior art]
2. Description of the Related Art Conventionally, in financial institutions and the like, apparatuses that automatically execute cash deposits and withdrawals and other processes by customer operations are widely used. When a customer uses a predetermined financial product such as a cash card, it is necessary to complete and submit a contract application form. Conventionally, such procedures are processed directly by the guidance staff at the financial institution's window, but in recent years, documents such as application forms entered by customers are read with an image scanner, and the acquired image data is managed by the head office. An unmanned transaction system that sends to the center to apply for a contract has appeared.
[0003]
In this unattended transaction system, an image scanner is mounted on the customer terminal device operated by the customer, the image data of the application form is acquired by this image scanner, and the image data sent to the management center is used in the center terminal device operated by the operator. The contents are displayed and confirmed, and if there are no errors in the items entered by the customer, they are stored in a file together with image data such as identification cards, and a contract is issued on the customer terminal side. The application form and the contract signed by the customer are taken into the customer terminal device, and a copy is given to the customer. As described above, it is possible to apply only by customers and reduce the burden on financial institutions.
[0004]
[Problems to be solved by the invention]
In the conventional customer terminal device in the above-described unattended transaction system, image data is acquired by an image scanner. Therefore, a lid is provided on the image scanner or an image scanner is provided in the device so that the light source does not enter the customer's eyes. In addition, a mechanism for conveying and setting documents to the image scanner is provided.
[0005]
When installing a lid on the image scanner, it is necessary to open and close the lid to set the document, and the customer's operability is poor and the document is hidden by the lid. Was easy to forget.
In addition, when an image scanner is installed in the device, a transport mechanism is required, so there are restrictions on the documents that can be handled, an application form that allows you to determine the size and thickness, and identification that can have multiple sizes and thicknesses. With a document, the apparatus becomes complicated, for example, it is necessary to provide a different transport mechanism, and the document is once fetched, which may cause anxiety to the customer.
[0006]
[Means for Solving the Problems]
In order to solve the above-mentioned problem, the invention according to claim 1 of the present invention is provided with a document entry table having a horizontal surface in front of the apparatus, Image data is obtained by reading a position mark display unit having a light source and a document placed by the customer on the document entry table. The image reader At the upper front of the device so that it is located above the document entry table Provided, The position mark display unit projects and displays a mark indicating the position of the document on the document entry table by the light source according to the type of document from which the image reading unit obtains image data. This is a customer terminal device.
[0007]
The invention according to claim 2 of the present invention is the customer terminal device according to claim 1 described above, The position mark display section A customer terminal device that displays a word on a document placed on the document entry table.
[0008]
Claims of the invention 3 The invention according to claim is the above-mentioned claim 1 In the customer terminal device according to The position mark display section Documents placed on the document entry table of Modification place Irradiate light It is a customer terminal device characterized by doing.
[0009]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is an explanatory view showing a first embodiment of the unmanned transaction system of the present invention, and FIG. 1 is a main configuration of a customer terminal device constituting the unmanned transaction system of the first embodiment of the present invention. Indicates.
FIG. 2 is an explanatory diagram showing an outline of the overall configuration of the unmanned transaction system. First, the overall configuration of the unmanned transaction system will be described with reference to FIG.
[0010]
The customer terminal device 1 is a device operated by the customer 2 and is connected to the center terminal device 4 via the communication network 3. The center terminal device 4 is a device operated by an operator, and the center terminal device 4 is connected to a plurality of customer terminal devices 1 via the communication network 3 and executes transactions in these customer terminal devices 1. Data is exchanged between the customer terminal device 1 and the center terminal device 4.
[0011]
The operator 5 operates the center terminal device 4 to send guidance via the communication network 3 to the customer terminal device 1 that is executing a transaction. To output guidance. Then, the customer 2 who operates the customer terminal device 1 fills in a document such as an application form, or sets a document that has been completed or brought to a predetermined position while receiving appropriate guidance from an operator 5 who operates the center terminal device 4. I do.
[0012]
FIG. 3 is an external perspective view of the customer terminal device.
Speakers 12 are provided on the left and right sides of the front upper portion of the main body cabinet 11 of the customer terminal device 1, and a cover 11a protruding in the front direction is provided between the speakers 12, and a person camera is provided in the cover 11a. 13, a proximity sensor 14, a hand camera 15, and a non-contact type image reading unit 21 are provided.
[0013]
A display unit 16, a touch panel unit 17, a handset 18, a microphone 19, a document entry table 20, a card issue port 22, a document insertion port 23, and a document retrieval port 24 are provided at the center of the front surface of the main body cabinet 11.
The speaker 12 outputs voices such as a series of operation guidance and guidance from the operator to the customer. The person camera 13 is a camera for photographing a customer sitting in front of the customer terminal device 1, and the video is sent to the center terminal device 4.
[0014]
The proximity sensor 14 detects the approach of the customer in order to automatically start the transaction work. The hand camera 15 is a camera that photographs a hand when the customer signs a document such as an application form or performs a transaction work, and the video is sent to the center terminal device 4.
The display unit 16 is a display for displaying guidance for customers and the like. When the virtual key displayed on the display unit 16 is pressed, the touch panel unit 17 detects the pressure and executes a predetermined process. The handset 18 is for a customer to call an operator. The microphone 19 is for receiving an input of a customer's voice and sending it to the center terminal device 4.
[0015]
The document entry table 20 has a horizontal surface and is used when a customer completes an application form or signs a contract.
The document entry table 20 is provided with an image reading area 20a.
The image reading unit 21 is for acquiring image data by reading documents such as an application form, a contract, and an identification card placed on the image reading area 20a. The acquired image data will be described later. The data can be stored on the customer terminal device 1 side and sent to the center terminal device 4.
[0016]
The card issuance port 22 is for issuing a card to a customer when a contract is established.
The document insertion slot 23 is for accepting application forms, contracts, and the like. The documents set in the document insertion slot 23 are conveyed to a collection box by a conveyance path (not shown) and collected.
[0017]
The document outlet 24 is for discharging a contract or a copy of the contract.
FIG. 4 is a block diagram of the customer terminal device according to the first embodiment.
The control unit 28 controls the entire operation of the customer terminal device 1, and a storage unit 29 is provided inside. The image data acquired by the image reading unit 21 is stored in the storage unit 29.
[0018]
The control unit 28 is connected to the speaker 12, the proximity sensor 14, the display unit 16, the touch panel unit 17, the image reading unit 21, the card issuing unit 22a, the document fetching mechanism 23a, and the printer unit 24a.
The card issuing unit 22 a issues a necessary item by magnetic recording on the card, for example, and the card processed by the card issuing unit 22 a is issued from the card issuing port 22.
[0019]
The document take-in mechanism 23a takes in an application form or a contract set in the document insertion slot 23, and conveys it to the collection box.
The printer unit 24 a prints a contract and a copy of the contract and issues it from the document take-out port 24.
A multimedia communication control unit 25 is connected to the control unit 28. The multimedia communication control unit 25 performs control to send video images of customers, customer voices, and the like to the center terminal device 4, and the person camera 13, hand camera 15, microphone 19, and handset 18 are connected to the multimedia communication control unit 25. .
[0020]
Further, the control unit 28 is connected to a LAN or a communication network.
FIG. 5 is an external view of the center terminal device.
The center terminal device 4 operated by an operator is provided with a control unit 38 including a display 31, a keyboard 32, a mouse 33, and the like, a camera 34, a headset 35, a multimedia communication device 36, and a printer 37. The camera 34 photographs the operator's face in order to display the operator's face on the display unit 16 of the customer terminal device 1. The headset 35 receives the customer's voice with the receiver 35b and inputs the operator's voice with the microphone 35a. The multimedia communication device 36 is a device for transmitting and receiving audio and images. The printer 37 prints out items necessary for the operator.
[0021]
FIG. 6 is a block diagram of the center terminal device.
The control unit 38 controls the entire operation of the center terminal device 4, and a storage unit 39 is provided inside.
The storage unit 39 stores data such as an image of a standard form document. The control unit 38 controls the display 31, keyboard 32, mouse 33, multimedia communication device 36, and printer 37 connected thereto.
[0022]
And the control part 38 is connected to LAN, and is connected with the control part of the customer terminal device connected to the same LAN, and the control part of the customer terminal device connected via another communication network.
Next, details of the first embodiment of the present invention will be described with reference to FIG.
The image reading unit 21 is provided above the image reading area 20 a of the document entry table 20 by being provided in a cover 11 a that is formed to protrude from the front upper portion of the customer terminal device 1. The image reading unit 21 includes a CCD camera 21a, a light source 21b, and the like. The light source 21b irradiates light such as an application form placed on the image reading area 20a from above, and reads it from above by the CCD camera 21a. . With such a structure, light from the light source 21b is irradiated downward, so that light from the light source 21b is prevented from directly entering the eyes of the customer.
[0023]
41 is a collection box for collecting and storing the application form, 42 is a conveyance path connecting the collection box 41 and the document insertion slot 23, and the document fetching mechanism 23a takes in and conveys the document at the document insertion slot 23. It is composed of a conveyance roller (not shown) for conveying a document on the path 42 and feeding the document to the collection box 41, a motor for driving the conveyance roller, and the like.
[0024]
Next, the operation of the first exemplary embodiment of the present invention will be described. The following operation will be described by taking as an example a case where a customer exchanges a contract with a financial institution by operating a customer terminal device and issues a cash card.
FIGS. 7 and 8 are flowcharts showing the processing flow of the first embodiment of the present invention. FIG. 7 acquires the application form entered by the customer and the image data of the identification card brought by the customer, and these documents are obtained. FIG. 8 shows the subsequent operation, that is, the processing after the contract issuance.
[0025]
FIG. 9 is an explanatory diagram showing the state of the document set in the first embodiment. The document set state and the document in the image reading area 20a of the document entry table 20 in the customer terminal device 1 described in FIGS. A document set state in the insertion slot 23 is shown.
The operation will be described below.
[0026]
When the customer 2 approaches the customer terminal device 1, the approach of the customer is detected from the output of the proximity sensor 14, and the control unit 28 displays guidance on the display unit 16.
The customer 2 operates the touch panel unit 17 according to the guidance and selects a transaction item. Here, it is assumed that a cash card issuance transaction is selected. In addition, the customer 2 inputs information for specifying the type of identification card that he / she brought from the touch panel unit 17. Information input from the customer terminal device 1 by the customer 2 is transmitted to the center terminal device 4 via the communication network 3.
[0027]
Next, the customer 2 creates an application form according to the guidance (SA1). That is, the customer 2 fills in the necessary items on the application form. The customer 2 may bring a pre-filled application form.
As shown in FIG. 9A, the customer 2 sets the completed application form in the image reading area 20a with the entry side facing up (SA2).
[0028]
Here, the control unit 28 always transmits the image of the image reading area 20a acquired by the image reading unit 21 to the center terminal device 4, and the control unit 38 of the center terminal device 4 instructs the operator 5 to Thus, the image acquired by the image reading unit 21 is displayed on the display 31.
When the operator 5 determines from the video displayed on the display 31 that the application form is not set at a predetermined position, the operator 5 inputs guidance for position correction by voice from the headset 35 to the customer 2. The voice input from the headset 35 by the operator 5 is output from the speaker 12 of the customer terminal device 1, and the customer 2 receives this guidance and corrects the position of the application form on the image reading area 20a. When the customer 2 adjusts the position of a document such as an application form on the image reading area 20a, the position of the customer 2 can be easily corrected because the document is only placed on the image reading area 20a. When the operator 5 confirms from the video displayed on the display 31 that the application form is set at a predetermined position, the operator 5 issues an instruction to acquire image data to the control unit 28 of the customer terminal device 1.
[0029]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SA3). That is, the image reading unit 21 acquires the image data of the application form with the CCD camera 21a while irradiating the application form with the light source 21b. Then, the acquired image data is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 stores the received image data of the application form in the storage unit 39.
[0030]
On the other hand, on the center terminal device 4 side, the image data of the sent application form is displayed on the display 31 and confirmed by the operator 5.
The operator 5 looks at the image of the application form displayed on the display 31 and confirms the position and content of the application form entered by the customer 2 (SA4).
If the application contents are incomplete in the determination of SA4, the operator 5 operates the keyboard 32 and the mouse 33 to output guidance for correcting the application form from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0031]
When receiving the application form correction instruction from the center terminal device 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16, and the operator 5 himself / herself from the headset 35 of the center terminal device 4 to the customer 2. On the other hand, voice guidance is input from the speaker 12.
The customer 2 takes the application form from the image reading area 20a in accordance with the video guidance from the display unit 16 and the voice guidance from the speaker 12, and modifies the application form on the document entry table 20 (SA5). The completed application form is set in the image reading area 20a with the entry side facing up (SA2).
[0032]
When the operator 5 confirms from the video displayed on the display 31 that the application form is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SA3). Then, the image data acquired again is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the application form in the storage unit 39.
[0033]
When the customer 2 touches the application form during the reading operation in the image reading unit 21 and the application form moves, etc., and it is determined that the position of the application form is incomplete in the determination of SA4 The operator 5 operates the keyboard 32 and the mouse 33 to instruct the customer terminal device 1 to output the guidance for correcting the position of the application form from the display unit 16, and the operator 5 himself / herself from the headset 35 Voice guidance is input to customer 2.
[0034]
Upon receiving an application form position correction instruction from the center terminal device 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16, and the operator 5 himself / herself receives the customer 2 from the headset 35 of the center terminal device 4. The guidance by the voice input with respect to is output from the speaker 12.
The customer 2 corrects the position of the application form on the image reading area 20a in accordance with the video guidance from the display unit 16 and the voice guidance from the speaker 12 (SA5).
[0035]
When the operator 5 confirms from the video displayed on the display 31 that the application form is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SA3). Then, the image data acquired again is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the application form in the storage unit 39.
[0036]
If it is determined in SA4 that there is no defect in the content and position of the application form, the operator 5 operates the keyboard 32 and mouse 33 to output the application form collection guidance from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0037]
Upon receiving an application form collection instruction from the center terminal device 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16, and the operator 5 himself / herself from the headset 35 of the center terminal device 4 to the customer 2. On the other hand, voice guidance is input from the speaker 12.
The customer 2 sets the application form on the image reading area 20a in the document insertion slot 23 as shown in FIG. 9B according to the guidance by the video from the display unit 16 and the guidance by the voice from the speaker 12. .
[0038]
When the application form is set in the document insertion slot 23, the control unit 28 causes the document take-in mechanism 23a to collect the application form in the document insertion slot 23 through the conveyance path 42 and collect it in the collection box 41 ( SA6).
When the application form is collected, the control unit 28 outputs a guidance prompting the user to set the identification card at a predetermined position on the display unit 16.
[0039]
Next, as shown in FIG. 9C, the customer 2 sets the identification card in the image reading area 20a according to the guidance (SA7).
When the operator 5 confirms from the video displayed on the display 31 that the identification card is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
[0040]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SA8). Then, the image data acquired by this reading operation is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 stores the received image data of the identification card in the storage unit 39.
On the other hand, on the center terminal device 4 side, the image data of the sent identification card is displayed on the display 31 and confirmed by the operator 5.
[0041]
The operator 5 looks at the image of the identification card displayed on the display 31 and confirms the position of the identification card brought by the customer 2 (SA9).
During the reading operation of the image reading unit 21, the customer 2 touches the identification card, and the identification card moves, etc., so that it is determined that the position of the identification card is inadequate in the determination of SA9. In this case, the operator 5 operates the keyboard 32 and the mouse 33 to instruct the customer terminal device 1 to output the guidance for correcting the position of the identification card from the display unit 16 and from the headset 35. The operator 5 himself inputs voice guidance to the customer 2.
[0042]
When the control unit 28 of the customer terminal device 1 receives an instruction for correcting the position of the identification card from the center terminal device 4, the control unit 28 outputs guidance from the display unit 16, and the operator 5 himself / herself from the headset 35 of the center terminal device 4 The guidance by the voice input with respect to 2 is output from the speaker 12.
The customer 2 corrects the position of the identification card on the image reading area 20a in accordance with the video guidance from the display unit 16 and the voice guidance from the speaker 12 (SA10).
[0043]
When the operator 5 confirms from the video displayed on the display 31 that the identification card is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SA8). Then, the image data acquired again is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the identification card in the storage unit 39.
[0044]
If it is determined in SA9 that there is no defect in the position of the identification card, the operator 5 operates the keyboard 32 and the mouse 33 to output the guidance for returning the identification card from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0045]
When the control unit 28 of the customer terminal device 1 receives the instruction to return the identification card from the center terminal device 4, the control unit 28 outputs guidance from the display unit 16, and the operator 5 himself / herself from the headset 35 of the center terminal device 4 The guidance by the voice input with respect to is output from the speaker 12.
The customer 2 receives the identification card on the image reading area 20a in accordance with the video guidance from the display unit 16 and the voice guidance from the speaker 12 (SA11).
[0046]
The operator 5 displays the image data of the application form and the image data of the identification card stored in the storage unit 39 on the display 31 to examine the contract contents. When the examination is passed, the operator 5 should proceed to the procedure for issuing the contract. The operator 5 operates the keyboard 32 and the mouse 33 to instruct the customer terminal device 1 to issue a contract.
Upon receiving the contract issuance instruction from the center terminal device 4, the control unit 28 of the customer terminal device 1 controls the printer unit 24 a to print necessary items on the contract form and from the document take-out port 24. Output (SA12).
[0047]
Customer 2 receives this contract and signs it (SA13).
Then, as shown in FIG. 9A, the customer 2 sets the signed contract in the image reading area 20a with the entry side facing up (SA14).
When the operator 5 confirms from the video displayed on the display 31 that the contract is set at a predetermined position, the operator 5 issues an image data acquisition instruction to the control unit 28 of the customer terminal device 1.
[0048]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SA15). Then, the image data acquired by the reading operation is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 stores the received image data of the contract in the storage unit 39.
On the other hand, on the center terminal device 4 side, the image data of the received contract is displayed on the display 31 and is confirmed by the operator 5.
[0049]
The operator 5 looks at the image of the contract displayed on the display 31 and confirms the sign of the contract signed by the customer 2 (SA16).
If it is determined in SA16 that the signature content of the contract is incomplete, the operator 5 operates the keyboard 32 and the mouse 33 to cancel the signed contract from the display unit 16 to the customer terminal device 1. An instruction is issued to output the guidance for reissuing the contract, and the operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0050]
When the control unit 28 of the customer terminal device 1 receives an instruction to discard the signed contract and reissue the contract from the center terminal device 4, the control unit 28 outputs guidance from the display unit 16 and from the headset 35 of the center terminal device 4. The voice guidance input by the operator 5 to the customer 2 is output from the speaker 12.
The customer 2 receives the signed contract from the image reading area 20a according to the video guidance from the display unit 16 and the voice guidance from the speaker 12, and discards it (SA17). Then, the control unit 28 of the customer terminal device 1 controls the printer unit 24a in accordance with the reissue instruction of the contract document from the center terminal device 4, prints the necessary items on the contract document, 24 (SA12).
[0051]
Customer 2 receives this contract and signs it (SA13).
Then, the customer 2 sets the signed contract in the image reading area 20a with the entry side facing up (SA14).
When the operator 5 confirms from the video displayed on the display 31 that the contract is set at a predetermined position, the operator 5 issues an image data acquisition instruction to the control unit 28 of the customer terminal device 1.
[0052]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SA15). Then, the image data acquired by the reading operation is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the contract on the storage unit 39.
On the other hand, on the center terminal device 4 side, the image data of the received contract is displayed on the display 31 and is confirmed by the operator.
[0053]
The operator 5 looks at the image of the contract displayed on the display 31 and confirms the sign of the contract signed by the customer 2 (SA16).
If it is determined in SA16 that there is no incompleteness in the signature contents of the contract, the operator 5 operates the keyboard 32 and mouse 33 to output the contract collection guidance from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0054]
When the control unit 28 of the customer terminal device 1 receives a contract collection instruction from the center terminal device 4, the control unit 28 outputs guidance from the display unit 16 and the operator 5 himself / herself from the headset 35 of the center terminal device 4 to the customer 2. On the other hand, voice guidance is input from the speaker 12.
The customer 2 sets the contract on the image reading area 20a in the document insertion slot 23 as shown in FIG. 9B according to the guidance by the video from the display unit 16 and the guidance by the voice from the speaker 12. .
[0055]
When the contract is set in the document insertion slot 23, the control unit 28 causes the document taking-in mechanism 23a to collect the contract in the document insertion slot 23 in the collection box 41 by transporting the contract in the transport path 42 ( SA18).
When the control unit 28 of the customer terminal device 1 collects the contract, the control unit 28 controls the printer unit 24a to print necessary items on a copy of the contract and outputs it from the document take-out port 24 (SA19).
[0056]
Further, the card issuing unit 22a is controlled to store necessary items in the card and issued from the card issuing port 22 (SA20). When the customer receives a copy of the contract from the document outlet 24 and receives the card from the card issuing port 22, the cash card issuance transaction ends.
According to the first embodiment of the present invention described above, an image reading unit is provided above the document entry table, and documents such as application forms placed in the image reading area of the document entry table are transferred to the image reading unit. In this way, the customer can set the application form and other documents in the image reading area with a simple operation, with the entry side facing up, improving operability and image data. The processing time required to acquire the can be reduced.
[0057]
Further, even when the position of the document is bad and it is necessary to reset it, it is only necessary to move the document on the image reading area, so that the time required for resetting the document can be shortened.
Furthermore, even when acquiring image data, the document is exposed on the document entry table, so the customer's own items such as identification cards are not taken into the customer terminal, Being in a position where it is always visible can give the customer a sense of security and prevent the customer from forgetting documents that must be returned to the customer.
[0058]
In addition, since the document from which image data is to be acquired is only placed in the image reading area of the document entry table, even if it is a booklet document such as a passport, a plurality of sheets are stacked like a copy sheet. Even if it is a document, it can be set regardless of the type of document, and by increasing the types of documents that can be handled, it becomes possible to handle various operations on the financial institution side.
[0059]
Next, a second embodiment of the present invention will be described.
FIG. 10 is an explanatory view showing a second embodiment of the unmanned transaction system of the present invention, and FIG. 10 shows the main configuration of a customer terminal device constituting the unmanned transaction system of the second embodiment of the present invention. Indicates. The appearance of the customer terminal device of the second embodiment is the same as that described with reference to FIG.
[0060]
The image reading unit 21 is provided above the image reading area 20 a of the document entry table 20 by being provided in a cover 11 a that is formed to protrude from the front upper portion of the customer terminal device 1. The image reading unit 21 includes a CCD camera 21a, a light source 21b, and the like. The light source 21b irradiates light such as an application form placed on the image reading area 20a from above, and reads it from above by the CCD camera 21a. . With such a structure, light from the light source 21b is irradiated downward, so that light from the light source 21b is prevented from directly entering the eyes of the customer.
[0061]
A liquid crystal shutter 51 is provided in the cover 11a. The liquid crystal shutter 51 is composed of a light source, a liquid crystal panel, and the like. The light source transmits the liquid crystal panel and irradiates light onto the image reading area 20a from above, and a mark having a predetermined shape is formed on the liquid crystal panel. A predetermined mark can be displayed in the image reading area 20a by applying a mask to.
[0062]
41 is a collection box for collecting and storing the application form, 42 is a conveyance path connecting the collection box 41 and the document insertion slot 23, and the document fetching mechanism 23a takes in and conveys the document at the document insertion slot 23. It is composed of a conveyance roller (not shown) for conveying a document on the path 42 and feeding the document to the collection box 41, a motor for driving the conveyance roller, and the like.
[0063]
FIG. 11 is a block diagram of a customer terminal device according to the second embodiment. Note that the control block of the customer terminal device of the second embodiment is the same as that of the first embodiment except that a liquid crystal shutter is provided.
The liquid crystal shutter 51 is controlled by the control unit 28 and displays a predetermined mark in the image reading area 20a in accordance with the business operation. In response to an instruction from the center terminal device 4, a predetermined mark is displayed in the image reading area 20a.
[0064]
In the second embodiment, the configuration of the entire unmanned transaction system is the same as that described in the first embodiment with reference to FIG. 2, and the configuration of the center terminal apparatus is described with reference to FIGS. Is the same as
Next, the operation of the second exemplary embodiment of the present invention will be described. Note that the following operation will be described by taking, as an example, a case where a customer exchanges a contract with a financial institution by operating a customer terminal device and issues a cash card, as in the first embodiment.
[0065]
FIG. 12 and FIG. 13 are flowcharts showing the processing flow of the second embodiment of the present invention. FIG. 12 acquires the application form entered by the customer and the image data of the identification card brought by the customer, and these documents are obtained. FIG. 13 shows the subsequent operations, that is, the processing after the contract issuance.
FIG. 14 is an explanatory diagram showing the state of the document set in the second embodiment, and shows the document set position display in the image reading area 20a of the document entry table 20 and the document set state.
[0066]
The operation will be described below.
When the customer 2 approaches the customer terminal device 1, the approach of the customer is detected from the output of the proximity sensor 14, and the control unit 28 displays guidance on the display unit 16.
The customer 2 operates the touch panel unit 17 according to the guidance and selects a transaction item. Here, it is assumed that a cash card issuance transaction is selected. In addition, the customer 2 inputs information for specifying the type of identification card that he / she brought from the touch panel unit 17. Information input from the customer terminal device 1 by the customer 2 is transmitted to the center terminal device 4 via the communication network 3.
[0067]
Next, the customer 2 creates an application form according to the guidance (SB1). That is, the customer 2 fills in the necessary items on the application form. The customer 2 may bring a pre-filled application form.
When the customer 2 fills out the application form and sets the application form at a predetermined position in the image reading area 20a, the control unit 28 applies from the display unit 16 or the speaker 12 in accordance with a predetermined business operation. In addition to outputting a document set guidance, the liquid crystal shutter 51 is controlled to display an application form set position mark in the image reading area 20a as shown in FIG. 14A (SB2). The liquid crystal shutter 51 irradiates light from the upper side to the lower side of the image reading area 20a to display marks indicating the application set position, for example, marks indicating the positions of the four corners of the application. The light source for displaying the mark is prevented from directly entering the eyes of the customer.
[0068]
The customer 2 follows the guidance and application form set position mark displayed in the image reading area 20a, and enters the completed application form in the image reading area 20a with the entry side up, as shown in FIG. 14B. Set (SB3).
When the operator 5 determines from the video displayed on the display 31 that the application form is not set at a predetermined position, the operator 5 inputs guidance for position correction by voice from the headset 35 to the customer 2. The voice input from the headset 35 by the operator 5 is output from the speaker 12 of the customer terminal device 1, and the customer 2 receives this guidance and corrects the position of the application form on the image reading area 20a. When the operator 5 confirms from the video displayed on the display 31 that the application form is set at a predetermined position, the operator 5 issues an instruction to acquire image data to the control unit 28 of the customer terminal device 1.
[0069]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SB4). That is, the image reading unit 21 acquires the image data of the application form with the CCD camera 21a while irradiating the application form with the light source 21b. Then, the acquired image data is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 stores the received image data of the application form in the storage unit 39.
[0070]
On the other hand, on the center terminal device 4 side, the image data of the sent application form is displayed on the display 31 and confirmed by the operator 5.
The operator 5 looks at the image of the application form displayed on the display 31 and confirms the position and content of the application form entered by the customer 2 (SB5).
If the content of the application form is incomplete as determined by the SB 5, the operator 5 operates the keyboard 32 and mouse 33 to output guidance for correcting the application form from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0071]
When receiving the application form correction instruction from the center terminal device 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16, and the operator 5 himself / herself from the headset 35 of the center terminal device 4 to the customer 2. On the other hand, voice guidance is input from the speaker 12.
The customer 2 takes the application form from the image reading area 20a according to the video guidance from the display unit 16 and the voice guidance from the speaker 12, and modifies the application form on the document entry table 20 (SB6). The completed application form is set in the image reading area 20a with the entry side facing up (SB3). Even at the stage of resetting the corrected application form, the application form setting position mark is displayed by the liquid crystal shutter 51 as shown in FIG.
[0072]
When the operator 5 confirms from the video displayed on the display 31 that the application form is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SB4). Then, the image data acquired again is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the application form in the storage unit 39.
[0073]
When the customer 2 touches the application form during the reading operation in the image reading unit 21 and the application form moves, etc., and it is determined that the position of the application form is incomplete in the determination of SB5 The operator 5 operates the keyboard 32 and the mouse 33 to instruct the customer terminal device 1 to output the guidance for correcting the position of the application form from the display unit 16, and the operator 5 himself / herself from the headset 35 Voice guidance is input to customer 2.
[0074]
When receiving the application form position correction instruction from the center terminal apparatus 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16 and displays the application form set position mark in the image reading area 20 a by the liquid crystal shutter 51. At the same time, the voice guidance that the operator 5 inputs to the customer 2 from the headset 35 of the center terminal device 4 is output from the speaker 12.
[0075]
The customer 2 corrects the position of the application form on the image reading area 20a according to the guidance by the video from the display unit 16, the application form set position mark displayed in the image reading area, and the voice guidance from the speaker 12 (SB6). ).
When the operator 5 confirms from the video displayed on the display 31 that the application form is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
[0076]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SB4). Then, the image data acquired again is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the application form in the storage unit 39.
If it is determined in SB5 that there is no incompleteness in the content and position of the application form, the operator 5 operates the keyboard 32 and mouse 33 to output the application form collection guidance from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0077]
Upon receiving an application form collection instruction from the center terminal device 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16, and the operator 5 himself / herself from the headset 35 of the center terminal device 4 to the customer 2. On the other hand, voice guidance is input from the speaker 12.
The customer 2 sets the application form on the image reading area 20 a in the document insertion slot 23 in accordance with the guidance by the video from the display unit 16 and the guidance by the voice from the speaker 12.
[0078]
When the application form is set in the document insertion slot 23, the control unit 28 causes the document take-in mechanism 23a to collect the application form in the document insertion slot 23 through the conveyance path 42 and collect it in the collection box 41 ( SB7).
When the application form is collected, the control unit 28 outputs guidance for urging the user to set the identification card at a predetermined position on the display unit 16 and controls the liquid crystal shutter 51, as shown in FIG. 14 (c). Thus, the ID set position mark is displayed in the image reading area 20a (SB8).
[0079]
Next, as shown in FIG. 14D, the customer 2 sets the identification card in the image reading area 20a in accordance with the guidance and the identification card setting position mark displayed in the image reading area 20a (SB9).
When the operator 5 confirms from the video displayed on the display 31 that the identification card is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
[0080]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SB10). Then, the image data acquired by this reading operation is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 stores the received image data of the identification card in the storage unit 39.
On the other hand, on the center terminal device 4 side, the image data of the sent identification card is displayed on the display 31 and confirmed by the operator 5.
[0081]
The operator 5 looks at the image of the identification card displayed on the display 31 and confirms the position of the identification card brought by the customer 2 (SB11).
During the reading operation in the image reading unit 21, the customer 2 touches the identification card, and the identification card moves, etc., so that it is determined that the position of the identification card is incomplete in the determination of the SB11. In this case, the operator 5 operates the keyboard 32 and the mouse 33 to instruct the customer terminal device 1 to output the guidance for correcting the position of the identification card from the display unit 16 and from the headset 35. The operator 5 himself inputs voice guidance to the customer 2.
[0082]
When the control unit 28 of the customer terminal device 1 receives an instruction to correct the position of the identification card from the center terminal device 4, it outputs guidance from the display unit 16, and the identification card set position mark is displayed in the image reading area 20 a by the liquid crystal shutter 51. Is displayed, and the voice guidance that the operator 5 inputs to the customer 2 from the headset 35 of the center terminal device 4 is output from the speaker 12.
[0083]
The customer 2 corrects the position of the identification card on the image reading area 20a according to the guidance by the video from the display unit 16, the identification card set position mark displayed in the image reading area and the voice guidance from the speaker 12. (SB12).
When the operator 5 confirms from the video displayed on the display 31 that the identification card is set at a predetermined position, the operator 5 instructs the control unit 28 of the customer terminal device 1 to acquire image data.
[0084]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SB10). Then, the image data acquired again is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the identification card in the storage unit 39.
If it is determined in SB 11 that the position of the identification card is not incomplete, the operator 5 operates the keyboard 32 and the mouse 33 to output guidance for returning the identification card from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0085]
When the control unit 28 of the customer terminal device 1 receives the instruction to return the identification card from the center terminal device 4, the control unit 28 outputs guidance from the display unit 16, and the operator 5 himself / herself from the headset 35 of the center terminal device 4 The guidance by the voice input with respect to is output from the speaker 12.
The customer 2 receives the identification card on the image reading area 20a in accordance with the video guidance from the display unit 16 and the voice guidance from the speaker 12 (SB13).
[0086]
The operator 5 displays the image data of the application form and the image data of the identification card stored in the storage unit 39 on the display 31 to examine the contract contents. When the examination is passed, the operator 5 should proceed to the procedure for issuing the contract. The operator 5 operates the keyboard 32 and the mouse 33 to instruct the customer terminal device 1 to issue a contract.
Upon receiving the contract issuance instruction from the center terminal device 4, the control unit 28 of the customer terminal device 1 controls the printer unit 24 a to print necessary items on the contract form and from the document take-out port 24. Output (SB14).
[0087]
Customer 2 receives this contract and signs it (SB15).
When the customer 2 signs the contract and sets the contract at a predetermined position in the image reading area 20a, the control unit 28 contracts from the display unit 16 or the speaker 12 according to a predetermined business operation. The document set guidance is output and the liquid crystal shutter 51 is controlled to display the contract set position mark in the image reading area 20a as shown in FIG. 14A (SB16). In the second embodiment, the application form and the contract form are described as having the same size, and the application form set position mark and the contract set position mark are the same. If they are different, the application set position mark and the contract set position mark are different.
[0088]
The customer 2 follows the guidance and the contract set position mark displayed in the image reading area 20a, and, as shown in FIG. 14 (b), the signed contract is entered in the image reading area 20a with the entry side up. Set (SB17).
When the operator 5 confirms from the video displayed on the display 31 that the contract is set at a predetermined position, the operator 5 issues an image data acquisition instruction to the control unit 28 of the customer terminal device 1.
[0089]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SB18). Then, the image data acquired by the reading operation is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 stores the received image data of the contract in the storage unit 39.
On the other hand, on the center terminal device 4 side, the image data of the received contract is displayed on the display 31 and is confirmed by the operator 5.
[0090]
The operator 5 looks at the image of the contract displayed on the display 31 and confirms the sign of the contract signed by the customer 2 (SB19).
If it is determined in SB19 that the signature content of the contract is incomplete, the operator 5 operates the keyboard 32 and the mouse 33 to cancel the signed contract from the display unit 16 to the customer terminal device 1. An instruction is issued to output the guidance for reissuing the contract, and the operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0091]
When the control unit 28 of the customer terminal device 1 receives an instruction to discard the signed contract and reissue the contract from the center terminal device 4, the control unit 28 outputs guidance from the display unit 16 and from the headset 35 of the center terminal device 4. The voice guidance input by the operator 5 to the customer 2 is output from the speaker 12.
The customer 2 receives the signed contract from the image reading area 20a according to the video guidance from the display unit 16 and the voice guidance from the speaker 12, and discards it (SB20). Then, the control unit 28 of the customer terminal device 1 controls the printer unit 24a in accordance with the reissue instruction of the contract document from the center terminal device 4, prints the necessary items on the contract document, 24 (SB14).
[0092]
Customer 2 receives this contract and signs it (SB15).
In the image reading area 20a, the contract set position mark is displayed (SB16), and the customer 2 sets the contract whose signature has been completed in the image reading area 20a with the entry side up in accordance with the contract set position mark. (SB17).
When the operator 5 confirms from the video displayed on the display 31 that the contract is set at a predetermined position, the operator 5 issues an image data acquisition instruction to the control unit 28 of the customer terminal device 1.
[0093]
Upon receiving this instruction, the control unit 28 controls the image reading unit 21 to execute a reading operation (SB18). Then, the image data acquired by the reading operation is transmitted to the center terminal device 4, and the control unit 38 of the center terminal device 4 overwrites and stores the received image data of the contract on the storage unit 39.
On the other hand, on the center terminal device 4 side, the image data of the received contract is displayed on the display 31 and is confirmed by the operator 5.
[0094]
The operator 5 looks at the image of the contract displayed on the display 31 and confirms the sign of the contract signed by the customer 2 (SB19).
If it is determined in SB 19 that there is no incompleteness in the signature contents of the contract, the operator 5 operates the keyboard 32 and mouse 33 to output the contract collection guidance from the display unit 16 to the customer terminal device 1. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35.
[0095]
When the control unit 28 of the customer terminal device 1 receives a contract collection instruction from the center terminal device 4, the control unit 28 outputs guidance from the display unit 16 and the operator 5 himself / herself from the headset 35 of the center terminal device 4 to the customer 2. On the other hand, voice guidance is input from the speaker 12.
The customer 2 sets a contract on the image reading area 20 a in the document insertion slot 23 in accordance with the guidance by the video from the display unit 16 and the guidance by the voice from the speaker 12.
[0096]
When the contract is set in the document insertion slot 23, the control unit 28 causes the document taking-in mechanism 23a to collect the contract in the document insertion slot 23 in the collection box 41 by transporting the contract in the transport path 42 ( SB21).
When the control unit 28 of the customer terminal device 1 collects the contract, the control unit 28 controls the printer unit 24a to print necessary items on a copy of the contract and outputs it from the document take-out port 24 (SB22).
[0097]
Further, the card issuing unit 22a is controlled to store necessary items in the card and issued from the card issuing port 22 (SB23). When the customer receives a copy of the contract from the document outlet 24 and receives the card from the card issuing port 22, the cash card issuance transaction ends.
According to the second embodiment of the present invention described above, since the mark indicating the setting position of the document such as the application form is displayed in the image reading area, the customer clearly recognizes the position where the document is set. This improves customer operability. In addition, by using the liquid crystal shutter, only the necessary marks can be displayed according to the progress of work and according to the size of the document, so there is no need for the customer to select from multiple marks as needed. And the operability of the customer is further improved.
[0098]
Next, a third embodiment of the present invention will be described.
In the third embodiment, the wording is displayed on a document such as an application form by using the liquid crystal shutter of the customer terminal device described in the second embodiment. Hereinafter, the configuration of the third embodiment will be described with reference to FIGS. 10 and 11.
The liquid crystal shutter 51 is capable of displaying a mark indicating the document set position on the image reading area 20a. By forming a word on the liquid crystal panel and masking the light source, the application form on the image reading area 20a is displayed. The wording is displayed on documents such as.
[0099]
The operation of the third embodiment will be described below. Note that the flow of the entire process is the same as that described with reference to FIGS.
If the content of the application form is incomplete in the determination of SB 5 in FIG. 12, the operator 5 operates the keyboard 32 and the mouse 33 to guide the customer terminal device 1 to correct the application form from the display unit 16. The operator 5 himself / herself inputs voice guidance to the customer 2 from the headset 35 while inputting or selecting a word to be displayed on the application form by the liquid crystal shutter 51.
[0100]
When receiving the application form correction instruction from the center terminal apparatus 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16 and displays a word at a predetermined position of the application form by the liquid crystal shutter 51. .
FIG. 15 is an explanatory view showing a display example of the wording. FIG. 15 shows a word for guiding the correction in the application form. For example, when there is an incomplete entry in the address, the liquid crystal shutter 51 is used to display “address is in the address field”. "Please fill in from the prefecture." The content of this wording may be sent to the customer terminal device 1 by the operator 5 input on the center terminal device 4 side according to the correction content, and the liquid crystal shutter 51 may display this wording. A plurality of words may be prepared in advance, and the operator 5 may select a word corresponding to the correction content from among them, and the liquid crystal shutter 51 may display the selected word. And when preparing a word beforehand, you may make it prepare in the center terminal device 4 side, and you may make this transmit, or it prepares in each customer terminal device 1, and this is sent to a center terminal. You may make it select on the apparatus 4 side.
[0101]
In addition, since the position of the application form is determined by the application form set position mark, if there is a correction in the address field, it is corrected in the name field in the address field of the application form on the image reading area 20a. If there is, the wording can be displayed by the liquid crystal shutter 51 in a field that needs to be corrected, such as a name field.
Then, after confirming the content of the correction and the column to be corrected by the wording, the customer 2 takes the application form from the image reading area 20a, corrects it on the document entry table 20, and again on the image reading area 20a. The application form is set according to the application form set position mark. Here, the case of correcting the contents of the application form has been described as an example, but the present invention can be applied to the case of correcting the position of the identification card or correcting the signature of the contract.
[0102]
According to the third embodiment of the present invention described above, since the correction content or the like is displayed in text on the document on the image reading area, the customer can grasp the correction content directly on the document. Therefore, easy-to-understand guidance can be given to customers. Moreover, since arbitrary words can be displayed by displaying a word using a liquid-crystal shutter, detailed guidance can be performed according to the correction content.
[0103]
In the fourth embodiment, the liquid crystal shutter of the customer terminal device described in the second embodiment is used and a document such as an application form is used. Illuminate the correction part of It is a thing. Hereinafter, the configuration of the fourth embodiment will be described with reference to FIGS. 10 and 11.
The liquid crystal shutter 51 can display a mark indicating the document set position on the image reading area 20a. By applying a mask to the light source by forming a transmission part on the liquid crystal panel, the application on the image reading area 20a is applied. A predetermined position of a document such as a book is brightly illuminated.
[0104]
The operation of the fourth embodiment will be described below. Note that the flow of the entire process is the same as that described with reference to FIGS.
If the content of the application form is incomplete in the determination of SB 5 in FIG. 12, the operator 5 operates the keyboard 32 and the mouse 33 to guide the customer terminal device 1 to correct the application form from the display unit 16. The operator 5 himself / herself inputs voice guidance from the headset 35 to the customer 2 from the headset 35.
[0105]
When receiving the application form correction instruction from the center terminal apparatus 4, the control unit 28 of the customer terminal device 1 outputs guidance from the display unit 16 and illuminates a predetermined position of the application form brightly by the liquid crystal shutter 51.
FIG. 16 is an explanatory view showing an example of irradiation of a corrected portion. FIG. 16 shows an example in which the application form is irradiated to indicate the corrected portion. For example, when there is an incomplete address entry, the liquid crystal shutter 51 is used to illuminate the address field of the application form brightly.
[0106]
In addition, since the position of the application form is determined by the application set position mark, if the address field is modified, the address field of the application form on the image reading area 20a is modified to the name field. If there is, a column that needs to be corrected, such as a name column, can be brightly illuminated by the liquid crystal shutter 51.
[0107]
Then, the customer 2 confirms the contents to be corrected by looking at the brightly illuminated part of the application form and confirming the correction contents by the guidance displayed on the display unit 16 and the guidance output from the speaker 12. Thereafter, the application form is taken from the image reading area 20a, corrected on the document entry table 20, and the application form is set again on the image reading area 20a according to the application form set position mark. Here, the case of modifying the contents of the application form has been described as an example, but the present invention can be applied to the case of modifying the signature of a contract.
[0108]
According to the fourth embodiment of the present invention described above, since the correction portion is brightly illuminated in the document on the image reading area, the customer can see the correction portion by looking at the document on the image reading area. Can be easily identified, and work can be easily performed when corrections are made according to the guidance.
[0109]
【The invention's effect】
As described above, according to the present invention, a document entry table having a horizontal surface is provided in front of a customer terminal device operated by a customer in an unattended transaction system, and an image is formed above the document entry table at the upper front of the device. A reading unit is provided, and the image reading unit reads a document placed on the document entry table by the customer to acquire image data. Therefore, when the customer sets the image data acquisition target document, the user enters the document. The operation can be done simply by placing the face up, improving operability and reducing the processing time required to acquire the image data.
[0110]
In addition, even when the image data is acquired, the document is exposed on the document entry table, so the customer's own items such as identification cards are not taken into the customer terminal device, Being in a position where it is always visible can give the customer a sense of security and prevent the customer from forgetting documents that must be returned to the customer.
[0111]
Further, a mechanism for setting the document in the image reading unit is unnecessary, and the configuration of the customer terminal device can be simplified to reduce the cost.
Further, according to the present invention, the mark indicating the position of the document is displayed on the document entry table according to the type of the document from which the image data is to be acquired. It can be recognized and the operability of customers is improved.
[0112]
Furthermore, according to the present invention, since the wording is displayed on the document placed on the document entry table, the customer can grasp the correction contents directly on the document, and the guidance easy to understand for the customer. It can be performed.
In addition, according to the present invention, since the mark indicating the correction portion is displayed on the document placed on the document entry table, the customer can easily identify the correction portion by looking at the document, and the correction can be made according to the guidance. When done, work can be done easily.
[Brief description of the drawings]
FIG. 1 is an explanatory diagram showing a first embodiment of an unattended transaction system according to the present invention.
FIG. 2 is an explanatory diagram showing an outline of the overall configuration of an unattended transaction system
FIG. 3 is an external perspective view of a customer terminal device.
FIG. 4 is a block diagram of the customer terminal device according to the first embodiment.
FIG. 5 is an external view of a center terminal device.
FIG. 6 is a block diagram of the center terminal device.
FIG. 7 is a flowchart showing a process flow of the first embodiment of the present invention;
FIG. 8 is a flowchart showing a process flow according to the first embodiment of the present invention;
FIG. 9 is an explanatory diagram illustrating a state of a document set according to the first embodiment.
FIG. 10 is an explanatory diagram showing a second embodiment of the unmanned transaction system of the present invention.
FIG. 11 is a block diagram of a customer terminal device according to a second embodiment;
FIG. 12 is a flowchart showing a flow of processing according to the second embodiment of the present invention.
FIG. 13 is a flowchart showing a flow of processing according to the second embodiment of the present invention.
FIG. 14 is an explanatory diagram illustrating a state of a document set according to the second embodiment.
FIG. 15 is an explanatory diagram showing a display example of wording
FIG. 16 is an explanatory diagram showing an example of irradiation of a corrected portion
[Explanation of symbols]
20 Document entry table
20a Image reading area
21 Image reader

Claims (3)

A document entry table having a horizontal surface is provided on the front side of the apparatus, and a position mark display unit having a light source and an image reading unit for reading the document placed by the customer on the document entry table and acquiring image data are provided on the document entry table. Provided in the upper front of the device so that it is located above ,
The position mark display unit projects and displays a mark indicating the position of the document on the document entry table by the light source according to the type of document from which the image reading unit obtains image data. Customer terminal device. In claim 1 ,
The customer terminal apparatus, wherein the position mark display unit displays a word on a document placed on the document entry table. In claim 1 ,
The customer terminal apparatus characterized in that the position mark display unit irradiates light on a correction portion of a document placed on the document entry table.

Images