JP3619798B2 - Customer management device and merchandise sales registration data processing device - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention is a product such as a customer management device and a POS (Point Of Sales) terminal having a function of granting benefits such as discount coupons, coupons, and service points to customers visiting retail stores, restaurants, etc. The present invention relates to a sales registration data processing apparatus.
[0002]
[Prior art]
In retail stores, restaurants, and the like, services that provide benefits such as discount coupons, coupons, and service points to customers who have purchased products have been implemented. And in order to implement this kind of service without the burden of the store clerk, a POS terminal having a function of automatically giving a privilege to a customer who has purchased a product has already been put into practical use.
[0003]
A conventional POS terminal having an automatic privilege grant function purchases a product when the sales data of the product to be purchased by the customer is registered by the product registration operation, and then the product registration end is declared by the registration closing operation. Calculate the total price of the product. Then, it is determined whether or not the total amount is greater than or equal to a preset reference amount, and a privilege is granted if the total amount is greater than or equal to the reference amount. Specifically, a discount coupon with a preset discount rate is printed and issued using receipt paper, or the total amount is converted into service points for store members, and the service points are accumulated for each customer. It was something to do.
[0004]
[Problems to be solved by the invention]
In this way, at a POS terminal having a conventional automatic privilege granting function, for example, a customer purchased such that a discount ticket with a discount rate of 5% is printed and issued to a customer who made a purchase of 1000 yen or more. Benefits were given according to the amount of the product. For this reason, for example, a privilege was given to a customer who came to the store when there was some business near the store from a distance and purchased a product. However, even if such a customer has a discount coupon that can be used at the next visit to the store, there is no opportunity to use it.
[0005]
In addition, when a campaign targeting a specific customer segment is implemented, discount coupons etc. can be distributed to customers of the target customer segment before the campaign is implemented to encourage customers to visit the store during the campaign period. convenient. However, in the conventional POS terminal having the automatic privilege grant function, there is no function for selectively granting a privilege by determining whether or not the customer is a customer of a specific customer class.
[0006]
The present invention has been made based on such circumstances, and an object of the present invention is to provide a customer management apparatus capable of selecting a customer having a specific attribute from customers who have visited a store and giving a privilege. It is what.
[0007]
The present invention is also intended to provide a merchandise sales registration data processing apparatus capable of selecting a customer having a specific attribute from customers who have come to a store and purchased a merchandise to give a privilege.
[0008]
[Means for Solving the Problems]
The customer management device of the present invention relates to customer attributes Each for multiple types of items Condition setting means for setting conditions for granting a privilege; A privilege setting means for setting a plurality of types of privileges granted to customers; Customer specifying means for specifying the customer who visited the store, attribute item information acquiring means for acquiring information on various items related to the attributes of the customer specified by the customer specifying means, and this attribute item information Get Customer attributes obtained by means For each item Condition determining means for determining whether or not the condition set by the condition setting means is satisfied, and the condition determining means A counting means for counting the number of items determined to satisfy the condition, and a benefit corresponding to the number of items counted by the counting means is selected from a plurality of benefits set by the privilege setting means. It is provided with the privilege provision means to provide.
[0009]
The product sales registration data processing apparatus of the present invention relates to customer attributes Each for multiple types of items Condition setting means for setting conditions for granting a privilege; A privilege setting means for setting a plurality of types of privileges granted to customers; Acquired by a customer specifying means for specifying a customer who has purchased a product, an attribute item information acquiring means for acquiring information on various items related to the customer attributes specified by the customer specifying means, and an attribute item information acquiring means Shi Customer attributes For each item Condition determining means for determining whether or not the condition set by the condition setting means is satisfied, and the condition determining means A counting means for counting the number of items determined to satisfy the condition, and a benefit corresponding to the number of items counted by the counting means is selected from a plurality of benefits set by the privilege setting means. A privilege receipt issuing means for issuing a privilege receipt is provided.
[0010]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
This embodiment is a case where the present invention is applied to a POS system built in a retail store that gives a discount ticket as a privilege to a specific customer who has visited the store and purchased a product as a privilege. is there.
[0011]
FIG. 1 is a diagram showing a schematic configuration of a POS system in the present embodiment. This POS system is constructed by connecting one store computer 1 and a plurality of POS terminals 2 as merchandise sales registration data processing apparatuses via a LAN (Local Area Network) 3 so as to be able to communicate with each other. .
[0012]
The store computer 1 is a computer for managing the entire store operation. Although not shown, the store computer 1 stores a product code, product name, price, sales performance data, etc. of each product handled in the store for each product, It includes an employee master file that stores the employee code, name, and business performance data of each working employee. Further, as shown in FIG. 2, a customer master file 4 for storing customer code, name, address, telephone number, gender, age, residential area, number of visits, privilege result flag, etc. of each customer who has registered as a member. I have.
[0013]
In the record item of the customer master file 4, the residential area is data indicating the area where the customer is located, and in this embodiment, there are two types of “city” and “outside the city”. It should be noted that this is not limited to operations where the residential area is set to "city" only for customers who are located in the same town as the town where the store is located. May be "city".
[0014]
In the same record item, the number of visits to the store is the total number of visits to the store and the purchase of products. Further, the privilege result flag is a flag for identifying the presence / absence of privilege grant, and is reset to “0” when there is no result, and is set to “1” when there is a result. In this embodiment, it is assumed that a privilege is given only once a day to one customer. That is, the store computer 1 is configured to collectively reset the privilege result flag of each record stored in the customer master file 4 to “0” in the closing process executed after closing every business day.
[0015]
In the present embodiment, in the record items of the customer master file 4, four items of sex, age, residential area and number of visits are defined as items relating to customer attributes.
[0016]
In the present embodiment, a member card 5 in which a customer code of the customer is recorded is issued to each customer who has registered as a member. Then, the card data (customer code or the like) recorded on the membership card 5 is read by the card reader 6 provided in the POS terminal 2 to identify the customer who purchased the product.
[0017]
FIG. 3 is a block diagram showing a main configuration of each POS terminal 2, and each POS terminal 2 has the same configuration. That is, each POS terminal 2 includes a CPU (Central Processing Unit) 11 as a control unit body. Also, a ROM (Read Only Memory) 12 in which fixed data such as programs are stored in advance, a RAM (Random Access Memory) 13 in which a memory area for storing variable data such as merchandise sales data is formed, and the current date In addition, a clock unit 14 that measures time, a communication interface 15 that controls data communication performed via the LAN 3, and a mode switch 16 signal are input, and a drive signal is output to a drawer opening device 17 that opens a drawer (not shown). In addition to an I / O (Input / Output) port 18, a keyboard controller 20 for controlling a keyboard 19, a display controller 23 for controlling an operator display 21 and a customer display 22, a printer controller 25 for controlling a printer 24, a scanner 26 is in contact A scanner interface 27 and a card reader interface 28 to which the card reader 6 is connected are provided. The CPU 11, the ROM 12, the RAM 13, the clock unit 14, the communication interface 15, the I / O port 18, the keyboard controller 20, the display controller 23, the printer controller 25, the scanner interface 27, and the card reader interface 28 are connected to an address bus and a data bus. Etc. are connected by a bus line 29.
[0018]
The mode switch 16 is a switch for selecting various business modes such as “registration”, “inspection”, “settlement”, “setting”, and is switched by a key. Incidentally, “registration” is a business mode in which sales data of a product purchased by a customer is registered in the sales registration area of the RAM 13 and a purchase receipt is issued. “Inspection” is a business mode in which product sales data registered in the sales registration area is aggregated and output as a sales inspection report. “Checkout” is a business mode in which the sales registration area is cleared after the product sales data registered in the sales registration area is aggregated and output as a sales settlement report. “Setting” is a job mode in which data necessary for executing various jobs is set in advance in various memory areas of the RAM 13.
[0019]
The keyboard 19 is a keyboard dedicated to the POS terminal in which a key for inputting a product code of a product purchased by the customer, a sales point, and the like, a registration closing key for declaring the end of registration of the product purchased by the customer, and the like are arranged. .
[0020]
The operator display 21 is for displaying the name, price, total amount, etc. of the registered product for the operator who operates the keyboard 19. The customer display 22 is for displaying similar data to the customer.
[0021]
The printer 24 prints data on receipt paper made of roll paper, cuts it, and issues a receipt. As shown in FIG. 4, the printer 24 purchases a vertical print image in which characters are printed in the width L direction of the receipt paper. As shown in FIG. 5, a receipt 30, a purchase receipt 30 in which characters are printed in the width L direction of the receipt paper, and a vertical print image in which characters are printed in a direction orthogonal to the width L direction of the receipt paper. Can be issued.
[0022]
The scanner 26 optically reads a barcode attached to a product or the like, and can also read a privilege information barcode 41 printed on the privilege receipt 40. The privilege information barcode 41 includes data such as the expiration date of the expiration date and the number of expiration dates from the start date, in addition to the discount rate of the privilege receipt 40.
[0023]
The POS terminal 2 having such a configuration includes, in the RAM 13, a plurality of condition setting tables 51, 52, 53, and 54 having the data item configuration shown in FIG. 6, a privilege determination table 55 having the data item configuration shown in FIG. A plurality of privilege information tables 56 and 57 having the data item configuration shown, and a privilege support table 58 having the data configuration shown in FIG. 9 are stored.
[0024]
The condition setting table 51 is a table for setting a privilege granting condition (1: privilege grant target, 0: no privilege grant target) for “male” and “female” corresponding to the sex of the customer attribute item. This is called a gender condition setting table 51. The condition setting table 52 includes five age groups “under 18 years old”, “18-25 years old”, “26-39 years old”, “40-55 years old”, “56 years old and over” that classify the age of customer attribute items. ”Is a table for setting a privilege granting condition for each, and is referred to as an age condition setting table 52. The condition setting table 53 is a table for setting privilege granting conditions for “city” and “outside city” corresponding to the residential area of the customer attribute item, and is referred to as the residential area condition setting table 53. In the condition setting table 51, the number of visits to the customer attribute item is classified into five stages, “less than 10”, “10 to 29”, “30 to 49”, “50 to 74”, “75”. It is a table for setting a privilege granting condition for each of “number of times or more” and is referred to as a store visit condition setting table 54.
[0025]
The privilege information tables 56 and 57 are tables for setting privilege information of discount rates and expiration dates corresponding to the purchase price ranges divided into a plurality of stages, respectively. The table number is attached.
[0026]
The privilege determination table 55 corresponds to the number of items satisfying the privilege granting condition (the number of corresponding items) in each customer attribute item, and when the privilege is granted, the privilege in which the corresponding privilege information is set. It is a table for setting the table numbers of the information tables 56 and 57.
[0027]
The privilege support table 58 is a table for setting data indicating the expiration date of the privilege and message data 42 printed on the privilege receipt 40. These tables 51 to 58 are created by the store computer 1 in a timely manner, downloaded to each POS terminal 2 through the LAN 3, and stored in the RAM 13.
[0028]
Thus, each POS terminal 1 has a program configured such that when the “registration” mode is selected by the mode switch 16, the CPU 11 executes the registration work process shown in the flowchart of FIG.
[0029]
That is, the CPU 11 determines the business mode selected by the switch 16 based on the signal from the mode switch 16. If it is confirmed that the “registration” mode is selected, the registration work process is started.
[0030]
First, the presence / absence of product registration is determined as ST1. If it is determined that there is no product registration, it is determined whether or not the privilege information barcode 41 printed on the privilege receipt 40 is scanned as ST2. If it is determined that there is no scanning, the process returns to the product registration presence / absence determination process in ST1.
[0031]
On the other hand, when it is determined in ST2 that the privilege information barcode 41 is scanned based on the barcode data scanned by the scanner 26, the barcode 41 is analyzed to obtain a discount rate and a valid period. Then, the current date measured by the clock unit 14 is read as ST3, and it is determined whether or not the current date is a valid period of the privilege receipt 40. Here, if the current date is not within the validity period of the benefit receipt 40, it is invalid, and the process returns to the product registration presence / absence determination process in ST1. On the other hand, since it is valid when the current date is within the validity period of the privilege receipt 40, the discount rate of the privilege receipt 40 is overwritten and stored in the discount rate work memory of the RAM 13 as ST4. Thereafter, the process returns to the product registration presence / absence determination process in ST1.
[0032]
If it is determined in ST1 that there is product registration by key input on the keyboard 19 or scanning input by the scanner 26, product sales registration processing is executed in ST5. In this process, the preset unit price is read from the product code of the product registered by key input or scanning input, and the sales amount is calculated from this unit price and the number of sales points. This is a process of storing product sales data such as a product code, the number of sales points, and a sales price in the sales registration area of the RAM 13. Also included is a process for displaying registered product description data such as product names and sales prices preset in correspondence with product codes on the operator display 21 and the customer display 22.
[0033]
After completing the merchandise sales registration process in ST5, the CPU 11 determines whether or not a registration lock key is input in ST6. Here, when it is determined that the registration lock key is not input, the process returns to the product registration presence / absence determination process in ST1.
[0034]
If it is determined in ST6 that the registration key has been entered by key input on the keyboard 19, a product registration closing process is executed in ST7. This process is a process of calculating the total amount including the tax amount and tax from the sales amount of the product sales data for the latest one transaction stored in the sales registration area, and displaying it on the operator display 21 and the customer display 22. . At this time, if the discount rate is set in the discount rate work memory of the RAM 13, the total amount including the tax amount and the tax is calculated from the amount discounted at the discount rate, and the operator display 21 and the customer display 22 To display. Also, in cash transactions, waiting for input of the deposit amount, and if the deposit amount is entered, the total amount is subtracted from the deposit amount to obtain a change amount, and the operator display 21 and the customer display 22 Includes processing to display.
[0035]
After completing the product registration closing process in ST7, the CPU 11 determines whether or not the transaction is with a customer who has registered as a member in ST8. Here, when the card data of the member card 5 is read by the card reader 6, it is recognized as a transaction with a member customer, and when the card data is not read, the transaction is with a non-member customer. Recognize that there is (customer identification means).
[0036]
If the transaction is recognized as a transaction with a non-member customer in ST8, the print data of the transaction details is edited based on the product sales data for the most recent transaction stored in the sales registration area as ST9 and its total data. To do. And this transaction statement print data is output to the printer 24, and the purchase receipt 30 is printed and issued. This completes the current registration work process.
[0037]
On the other hand, if it is recognized in ST8 that the transaction is with a member customer. In ST10, a customer information inquiry message including the customer code in the member card data is created. Then, this inquiry message is transmitted to the store computer 1 through the LAN 3.
[0038]
Thereby, in the store computer 1, the customer master file 4 is searched using the customer code in the inquiry message as a key. Then, customer information such as name, gender, age, residential district, number of visits, privilege result flag, etc. is read from the record of the corresponding customer code, and is transmitted as a response to the POS terminal 2 as the inquiry source.
[0039]
Therefore, the CPU 11 of the POS terminal 2 that has transmitted the customer information inquiry message waits for reception of a response from the store computer 1 as ST11. And if the response message containing customer information is received within a fixed time (attribute item information acquisition means), the privilege condition determination processing specifically shown in FIG. 11 is executed as ST12 (condition determination means).
[0040]
First, the count value n of the corresponding item counter area formed in the RAM 13 is initialized to “0” as ST21. Next, the privilege result flag of the customer information that has been answered from the store computer 1 is checked as ST22. And if the privilege result flag is set to "1", since the privilege receipt 40 has already been issued to the customer on the main business day, this privilege condition determination process is terminated.
[0041]
On the other hand, when the privilege result flag is reset to “0”, the customer attribute item “sex” is acquired from the customer information in ST23. In ST24, the gender condition setting table 51 is searched to check the condition determination flag set corresponding to the gender in the customer information. If the condition determination flag is set to “1”, the customer satisfies the privilege granting condition regarding “gender” among the customer attribute items, so the count value n of the item corresponding number counter area is set as ST25. Counts up by “1”. On the other hand, when the condition determination flag is reset to “0”, the customer does not satisfy the privilege granting condition regarding “gender”, so the count value n is not counted up.
[0042]
Next, data of customer attribute item “age” is acquired from the customer information as ST26. Then, in ST27, the age group condition setting table 52 is searched, and the condition determination flag set corresponding to the age group to which the age in the customer information belongs is checked. Here, if the condition determination flag is set to “1”, the customer satisfies the privilege granting condition with respect to “age”. Therefore, in ST28, the count value n of the item hit count counter area is counted by “1”. Up. On the other hand, when the condition determination flag is reset to “0”, the customer does not satisfy the privilege granting condition regarding “age”, so the count value n is not counted up.
[0043]
Next, data of customer attribute item “residential district” is acquired from the customer information as ST29. Then, the residential area condition setting table 53 is searched as ST30, and the condition determination flag set corresponding to the residential area in the customer information is checked. Here, if the condition determination flag is set to “1”, the customer satisfies the privilege granting condition with respect to “residential district”. Therefore, as ST31, the count value n of the item hit count counter area is only “1”. Count up. On the other hand, when the condition determination flag is reset to “0”, the customer does not satisfy the privilege granting condition regarding “resident area”, and therefore the count value n is not counted up.
[0044]
Next, when the data of the customer attribute item “number of visits” is acquired from the customer information in ST32, “1” is added to the acquired data in ST33 to obtain the latest number of visits. Next, the store visit condition setting table 54 is searched as ST34, and the condition determination flag set corresponding to the store visit number layer to which the latest store visit belongs is checked. Here, if the condition determination flag is set to “1”, the customer satisfies the privilege granting condition with respect to “the number of visits”, so the count value n of the item hit counter area is set to “1” as ST35. Count up. On the other hand, if the condition determination flag is reset to “0”, the customer does not satisfy the privilege granting condition regarding “number of visits”, so the count value n is not counted up. Above, this privilege condition determination process is complete | finished.
[0045]
When the privilege condition determination process in ST12 is completed, the CPU 11 executes a privilege presence / absence determination process specifically shown in FIG. 12 as ST13.
[0046]
First, in ST41, the privilege determination table 55 is searched with the count value n of the item hit count counter area, and it is checked whether or not a privilege table number is set corresponding to the item hit count that matches the count value n. Here, in ST42, when the privilege table number is not set corresponding to the number of corresponding items corresponding to the count value n, that is, when the privilege table number = 0, the privilege granting condition was not satisfied, so ST43 The privilege flag provided in the flag area of the RAM 13 is reset to “0”.
[0047]
On the other hand, when the privilege table number is set corresponding to the number of items corresponding to the count value n, the total amount of purchased products of the customer calculated in the product registration closing process of ST7 is acquired as ST44. To do. Then, the privilege information table 36 or 37 of the privilege table number is searched as ST45, and privilege information (discount rate, time limit) in the amount range to which the total amount of purchased products acquired in the process of ST44 belongs is read. In ST46, the privilege flag is reset to “1”. The privilege presence / absence determination process is thus completed.
[0048]
When the privilege presence / absence determination process in ST13 is completed, the CPU 11 causes the purchase receipt 30 to be printed and issued in the same manner as ST9 in ST14. Thereafter, the privilege flag is examined as ST15. Here, since the privilege is not given to the customer when the privilege flag is reset to “0”, a member transaction result information message including no customer record including the customer code of the customer is created as ST16. To do. If this message is transmitted to the store computer 1 via the LAN 3, the current registration work process is terminated.
[0049]
On the other hand, when the privilege flag is set to “1” in ST15, since the privilege is given to the customer, the privilege information acquired in ST46 in the privilege presence / absence determination processing as ST17 ( The print data of the benefit receipt 40 is edited on the basis of the discount rate, the expiration date), and the benefit expiration date and benefit message data set in the benefit support table 38. Then, this print data is output to the printer 24 to print and issue a privilege receipt 40 (privilege granting means, privilege receipt issuing means).
[0050]
After that, as ST18, a member transaction result information message with a benefit record including the customer code of the customer is created, and when this message is transmitted to the store computer 1 via the LAN 3, the current registration work process is terminated.
[0051]
Note that, when the store computer 1 receives a member transaction performance information message without a privilege record from each POS terminal 2, the store computer 1 searches the customer master file 4 with the customer code in the message. If a record with the corresponding customer code is detected, the number of visits to the record is increased by “1”. In addition, when a member transaction performance information message with a bonus record is received from each POS terminal 2, the customer master file 4 is searched with the customer code in the message. If a record with the corresponding customer code is detected, the number of visits to the record is increased by “1”, and the privilege result flag is set to “1”.
[0052]
In the present embodiment configured as described above, when a campaign is performed in which a predetermined privilege is given only to a customer who satisfies a specific condition among customers who have visited the store, the store side stores the store computer in advance. To create condition setting tables 51, 52, 53, 54, privilege determination table 55, privilege information tables 56, 57 and privilege support table 58. The tables 51 to 58 are downloaded to the POS terminals 2 before opening the store on the campaign start date.
[0053]
7 is created as the privilege determination table 55, the data shown in FIG. 8 is created as the privilege information tables 56 and 57, and as the privilege support table 58 in FIG. It is assumed that data set with the data shown is created and downloaded to each POS terminal 2. Also, a gender condition setting table 51 is created in which the privilege granting condition for “male” is set to “0” and the privilege granting condition for “female” is set to “1”. The benefit granting conditions of “under age” and “18-25” are set to “1” and the other privilege granting conditions are set to “0”. The grant condition is “1” and the “out of city” privilege grant condition is set to “0”. As the store visit condition setting table 54, “30 to 49”, “50 to 74”, and “ It is assumed that a bonus grant condition of “75 times or more” is set to “1” and other bonus grant conditions are set to “0” and downloaded to each POS terminal 2.
[0054]
In this case, among the customers who are registered as members, a privilege that is given in the form of a score receipt 40 is given to a customer who satisfies the scoring conditions in at least two of the customer attribute items when paying for the purchased product. Is done. For example, if the member is a female customer whose gender is “female” and the residential area is “city”, even if the age is 26 years old or more and the number of visits is 29 or less, the item hit count is “2”. The privilege of the content set in the privilege information table 56 of the privilege information table number “100” is given. That is, if the purchase price is 999 yen or less, a privilege receipt 40 that functions as a 5% discount voucher valid for 3 days from October 17, 2001 is issued, and the purchase price is within the range of 3000 yen to 4999 yen. For example, a privilege receipt 40 (see FIG. 5) is issued that functions as a 15% discount coupon valid for three days from October 17, 2001.
[0055]
For member customers whose gender is “female” and the residential area is “city”, and who are 25 years old or younger and the number of visits is 30 or more, the number of applicable items is “4”. Therefore, the privilege of the content set in the privilege information table 57 of the privilege table number “200” is given. That is, if the purchase price is 999 yen or less, a privilege receipt 40 that functions as a 10% discount ticket valid for 5 days from October 17, 2001 is issued, and the purchase price is within the range of 3000 yen to 4999 yen. For example, a privilege receipt 40 functioning as a 20% discount coupon valid for 5 days from October 17, 2001 is issued.
[0056]
As described above, according to the present embodiment, the POS terminal 2 visits the store and purchases merchandise, depending on the setting of the privilege granting conditions corresponding to the items of the condition setting tables 51 to 54. Customers who have attributes, for example, female customers who are 25 years old or younger who live in the city, can be automatically selected, and a privilege receipt 40 that can be used as a discount coupon can be given to the customer. Therefore, when a campaign targeting a specific customer segment is executed, a discount ticket can be distributed to the customers of the target customer segment without the burden of the store clerk before the campaign is executed.
[0057]
In addition, according to the present embodiment, by setting all the privilege granting conditions corresponding to the respective items in the condition setting tables 51 to 54 to “1”, the benefits are provided to all customers who have visited the store and purchased the product. Can also be given.
[0058]
Furthermore, according to this embodiment, since the privilege determination table 55 is provided and a plurality of privilege information tables 56 and 57 are provided, more beneficial privileges are provided to customers with more customer attribute items that satisfy the privilege granting conditions. The privilege grant method which can be obtained can be implemented easily.
[0059]
Further, according to the present embodiment, the privilege receipt 40 is printed and issued as a horizontal print image obtained by rotating the print image by 90 degrees from the purchase receipt 30, so that it can be easily distinguished from the purchase receipt 30. Can do. As a result, it is possible to prevent a mistake that the privilege receipt 40 is accidentally discarded together with the purchase receipt 30. Further, since the expiration date and the privilege message can be printed in one line by printing in the horizontal print image, there is an advantage that a receipt that makes it easy to understand the content of the privilege can be obtained for those who handle the privilege receipt 40.
[0060]
The present invention is not limited to the one embodiment.
For example, in the embodiment described above, the POS terminal 2 is used to give a privilege to a specific customer who has visited the store and purchased the product. However, the product has not been purchased just by visiting the store. It is also possible to apply the present invention to a customer management device installed at a store so that a similar privilege can be given to a specific customer.
[0061]
That is, a customer management apparatus including a card reader 6 that can read card data of the membership card 5 is connected to the LAN 3. In addition, the condition setting tables 51, 52, 53, 54, the privilege determination table 55, the privilege information tables 56, 57, and the privilege support table 58 are stored in the RAM of the customer management device. Then, when the member customer who visited the store causes his / her member card data to be read by the card reader 6 of the customer management apparatus, the CPU of the customer management apparatus ST10, ST11, ST12 of the registration work process shown in FIG. , ST13, ST15, ST17, ST18, the program is configured to execute sequentially. By doing so, the customer management device can automatically select a customer having a desired attribute from among the customers who have visited the store, and can grant a privilege receipt 40 that can be used as a discount ticket to the customer. .
[0062]
In the embodiment, various items of information relating to the attributes of each customer are collectively stored and managed in the customer master file 4. The customer's attribute item information may be acquired by recording the information and reading it with the card reader 6.
[0063]
In addition, it is needless to say that various modifications can be made without departing from the gist of the present invention, such as making a privilege given to a specific customer a coupon for a specific product or a service point.
[0064]
【The invention's effect】
As described above in detail, according to the present invention, it is possible to provide a customer management apparatus capable of selecting a customer having a specific attribute from customers who have visited a store and giving a privilege.
[0065]
Moreover, according to this invention, the merchandise sales registration data processing apparatus which can select the customer which has a specific attribute from the customer who visited the store and purchased goods and can provide a privilege can be provided.
[Brief description of the drawings]
FIG. 1 is a block diagram showing an overall configuration of a POS system according to an embodiment of the present invention.
FIG. 2 is a view showing a record format of a customer master file in the embodiment.
FIG. 3 is a block diagram showing a main configuration of a POS terminal according to the embodiment.
FIG. 4 is a view showing an example of a purchase receipt printed and issued from a POS terminal according to the embodiment;
FIG. 5 is a view showing an example of a privilege receipt printed and issued from a POS terminal according to the embodiment.
6 is a diagram showing a data configuration of a condition setting table formed in the RAM of the POS terminal in the embodiment. FIG.
FIG. 7 is a diagram showing a data configuration of a privilege determination table formed in the RAM of the POS terminal in the embodiment.
FIG. 8 is a diagram showing a data configuration of a privilege information table formed in the RAM of the POS terminal in the embodiment.
FIG. 9 is a view showing a data structure of a privilege support table formed in the RAM of the POS terminal in the embodiment.
FIG. 10 is a flowchart showing a main part of registration work processing executed by the CPU of the POS terminal according to the embodiment;
11 is a flowchart specifically showing privilege condition determination processing in FIG.
12 is a flowchart specifically showing a privilege presence / absence determination process in FIG.
[Explanation of symbols]
1 ... Store computer
2 ... POS terminal
4. Customer master file
5 ... Membership card
6 ... Card reader
40 ... Receipt receipt
51-54 ... Condition setting table
55. Bonus determination table
56, 57 ... privilege information table
58… Special support table

Claims (6)

Condition setting means for setting conditions for granting benefits to a plurality of types of items related to customer attributes,
A privilege setting means for setting a plurality of types of privileges granted to customers;
Customer identification means to identify the customers who visited the store,
Attribute item information acquisition means for acquiring information on various items related to customer attributes specified by the customer specification means;
Condition determining means for determining whether or not a condition set by the condition setting means is satisfied for each of various items related to the customer attribute acquired by the attribute item information acquiring means;
Counting means for counting the number of items determined to satisfy the condition by the condition determining means ;
A privilege granting unit that selects and grants a privilege according to the number of items counted by the counting unit from among a plurality of privileges set by the privilege setting unit ;
A customer management device characterized by comprising: The customer management device according to claim 1, wherein the privilege granting unit gives a privilege that is more beneficial to the customer as the number of items counted by the counting unit increases. The customer management apparatus according to claim 1 or 2, wherein the privilege granted by the privilege granting means is a discount ticket that can be used at the next visit to the store. In the product sales registration data processing device that registers the sales data of the products that the customer purchases and prints and issues a purchase receipt,
Condition setting means for setting conditions for granting benefits to a plurality of types of items related to customer attributes,
A privilege setting means for setting a plurality of types of privileges granted to customers;
A customer identification means to identify the customer who purchased the product,
Attribute item information acquisition means for acquiring information on various items related to customer attributes specified by the customer specification means;
Condition determining means for determining whether or not a condition set by the condition setting means is satisfied for each of various items related to the customer attribute acquired by the attribute item information acquiring means;
Counting means for counting the number of items determined to satisfy the condition by the condition determining means ;
A privilege receipt issuing means for selecting a privilege corresponding to the number of items counted by the counting means from among a plurality of benefits set by the privilege setting means and issuing a privilege receipt;
A merchandise sales registration data processing apparatus comprising: The privilege information printed on the privilege receipt by the privilege receipt issuing means is discount ticket information, and a privilege receipt printed with discount ticket information with a large discount rate is issued to customers with high sales amount The merchandise sales registration data processing apparatus according to claim 4 . 6. The merchandise sales registration data processing apparatus according to claim 4 or 5 , wherein the privilege receipt issuing means prints and issues a privilege receipt with a lateral print image obtained by rotating the print image by 90 degrees from the purchase receipt.

Images