JP3615713B2 - Cashier matrix cancellation system, cashier matrix cancellation method, cashier matrix cancellation program, and recording medium recording the cashier matrix cancellation program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a cashier matrix cancellation system and a cashier matrix cancellation method, and more particularly to a cashier matrix cancellation system, a cashier matrix cancellation method, a cashier matrix cancellation program, and a recording medium on which a cashier matrix cancellation program is recorded.
[0002]
[Prior art]
Generally, when shopping at a store such as a supermarket, a customer walks through the store, selects a desired product from a shelf, puts it in a cart or basket, and carries it to a cashier. At the cashier, the store clerk uses a bar code attached to the product. By reading, the price of the product is aggregated and displayed, whereby the customer pays the displayed price with cash or a credit card.
[0003]
At this time, even those who are good at shopping are in a pain to line up in a queue of customers waiting for a cash register for a long time (hereinafter referred to as a cash register queue). In order to solve this problem, at present, the customer himself / herself searches for a cash register that is likely to have the shortest cashier queue based on how the cashiers are lined up (for example, the number of cashier queues and the amount of items in the cart or basket you have. Etc.) There is no other way than grabbing.
[0004]
In addition, people who are not good at shopping or who do not often go to shopping often are not good at being in a store such as a supermarket for a long time. However, since the sales floor is not normally grasped, the store will be visited in vain. As a result, it is not possible to find the products you want, or after you have forgotten to buy and have lined up at the cash register once and finished accounting, you will have to waste the labor of lining up at the cash register again to purchase those products you forgot to buy. For this reason, there is a possibility that the number of times the same customer is lined up at the cash register will increase and the cash register will become more crowded. There is no way to solve these problems, except that the customer knows the inside of the store.
[0005]
Furthermore, the store side cannot accurately grasp the number of customers and movements in the store in real time, and cannot accurately predict how many cashiers will be crowded ahead. Accordingly, the number of cash register openings has been increasing since the cash register matrix has become considerably long.
[0006]
Also, the only information that can be obtained by the store is the purchase history of the customer's own store. Although the demand trend of a certain product can be grasped from the purchase history, there is no means for grasping the demand trend of a product that is not handled in the store. Therefore, in the present situation, it is impossible to grasp how much the store is responding to customer needs. In addition, from the purchase history information, it is not possible to know what time the customer has come and how long the customer has been in the store, so it is possible to know whether the customer is shopping smoothly. Absent. If the store layout is difficult for the customer to find the product, it may happen that the customer asks the cashier and the cashier leaves the store and directs the customer to the shelf with the product. . In this case, the cashier matrix becomes long. At present, there is no information that can be used as a guideline for measuring the quality of the in-store layout, and it is impossible to make a plan for allocation of cashier clerk and opening / closing of cashier for cost reduction.
[0007]
Also, even if it is assumed that the store was able to analyze the customer's needs, as the usage rate increases and the number of customers increases, the cashier queue will not be properly opened and closed. The problem is that the customer feels inconvenient for a long time. That is, in the present situation, it cannot be denied that there is an unavoidable causal relationship between the usage rate of the store and the length of the checkout matrix.
[0008]
[Problems to be solved by the invention]
As described above, in the present situation, there is no means for accurately grasping the movement of customers in the store, and there is no means for the store side to guide customers to an appropriate cash register. In addition, there was a problem that the checkout queue could not be eliminated efficiently, and the store could not be rationalized by minimizing the number of checkout personnel.
[0009]
In addition, customers who are not used to shopping have to walk around the store unnecessarily, increasing the customer's burden and, as a result, failing to find the desired product or forgetting to buy. There was a problem of inviting the result.
[0010]
In addition, at present, it is not possible to obtain information to understand what customers are buying at other stores, so improvement measures to grasp customer demand and increase the utilization rate It is difficult to set up and even if the usage rate can be increased, there is no means to properly open and close the cashier, so the cashier queue becomes longer and inconveniences the customer There was a problem of becoming.
[0011]
The present invention has been made in order to solve such a problem, and a cashier matrix that allows customers to shop smoothly and increases the usage rate of the store, while efficiently suppressing the occurrence of cashier matrices. It is an object of the present invention to obtain a recording system in which a cancellation system, a registration matrix cancellation method, a registration matrix cancellation program, and a registration matrix cancellation program are recorded.
[0012]
[Means for Solving the Problems]
The present invention includes a receiving means for receiving a shopping list of products planned to be purchased at a store and data including a customer ID for identifying the customer, an inventory checking means for checking whether or not each product of the shopping list is in stock, and Inquiry history storage means for storing the shopping list including the confirmation result by the inventory confirmation means and the customer ID as a pair, a transmission means for transmitting the confirmation result by the inventory confirmation means, a customer ID is input, and specified by the customer ID In order to display the shopping list stored in the inquiry history storage means and to transmit / receive data to / from the shopping terminal to which purchased information is input for the purchased product and the shopping terminal The shopping list stored in the inquiry history storage means is collected in real time via the wireless means and the shopping terminal. And based on the remaining shopping time, to calculate the number of lanes register to be open a cash register matrix resolution system that includes a registration closing設制control means for outputting an indication of the opening and closing setting of the cash register to the terminal.
[0013]
Further, the cashier opening / closing control means presents the optimum cash register that is predicted to have the shortest waiting time to the shopping terminal based on the cashier transit time and the cashier waiting time.
[0014]
In addition, an analysis means for analyzing customer trends from the difference between the actual purchase history information at the cash register and the shopping list is further provided.
[0015]
Moreover, it further has a list input means for inputting the shopping list.
[0016]
The apparatus further includes confirmation result display means for displaying the confirmation result transmitted from the transmission means by the inventory confirmation means.
[0017]
The present invention also includes a receiving step for receiving data including a shopping list of products planned to be purchased at a store and a customer ID for identifying the customer, and an inventory checking step for checking whether or not each product in the shopping list is in stock. The inquiry history storing step for storing the shopping list including the confirmation result by the inventory confirmation step and the customer ID as a pair, the transmission step for transmitting the confirmation result by the inventory confirmation step, and the customer using the shopping terminal A shopping execution step in which an ID is input and the shopping list specified by the customer ID stored in the inquiry history storing step is displayed, and purchased information is input for a purchased product, and the shopping The wireless step for sending and receiving data to and from the terminal, and the customer's product purchase status in real time via the shopping terminal Based on the shopping list saved in the inquiry history saving step and the remaining shopping time, calculate the number of cashier lanes to be opened and output the cashier opening / closing instruction to the cashier management terminal Les di matrix resolution method that includes a registration closing設制control step of, registration matrix reduction programs, and a recording medium recording the registration matrix reduction programs.
[0018]
Further, the cash register opening / closing control step presents the shopping register with the optimum cash register that is predicted to have the shortest waiting time based on the cash register passing time and the cash register waiting time.
[0019]
Further, an analysis step of analyzing customer trends from the difference between the actual purchase history information at the cash register and the shopping list is further provided.
[0020]
In addition, a list input step for inputting the shopping list is further provided.
The method further includes a confirmation result display step for displaying the confirmation result transmitted in the transmission step.
[0021]
DETAILED DESCRIPTION OF THE INVENTION
1, FIG. 2 and FIG. 4 are explanatory diagrams showing the configuration of the registration matrix cancellation system of the present invention, and FIG. 3 is a flowchart showing the operation of the registration matrix cancellation system of the present invention.
[0022]
In FIG. 1, reference numeral 1 denotes a list that is configured by predetermined H / W (hardware) owned by the customer side, and for the customer to create and input a shopping list that lists products to be purchased in advance before coming to the store. It is an input means. Here, the H / W owned by the customer side may be, for example, a personal computer or a mobile phone connected to a communication network such as the Internet, or a predetermined device lent out from the store side. In FIG. 1, reference numeral 2 denotes a receiving unit provided in a store H / W such as a computer, which receives a shopping list created by a customer and transmitted via a communication network, and 3 indicates a shopping received by the receiving unit 2. The inventory confirmation means 5 for confirming whether or not the commodity in the list is in stock by referring to the inventory database 4 and confirming whether or not the commodity is usually handled at the own store, The inquiry history storage means 6 to be stored is an inventory which is transmitted from the store side via the transmission means 7 to the customer side H / W and output by the customer side H / W display means or printing means. This is the inquiry result created by the confirmation means 3. A wireless means 8 is provided in the store side H / W, and performs wireless communication with a shopping terminal 10 described later. 9 is a shopping cart (or basket) installed in the supermarket. Reference numeral 10 denotes a shopping terminal, which is placed on a cart (or car) 9 or fixed as shown in the figure. 11 is a map creation means for creating an optimum route for the customer to go around the store on the scheduled visit date based on the inquiry result stored in the inquiry history storage means 5, and 12 is a map for the created optimum route. The map storage means 13, which collects the purchase status of the customer in real time via the shopping terminal 10, calculates the number of cashier lanes to be opened and outputs a cashier opening / closing instruction, This is a cashier opening / closing control means for presenting the optimum cashier. Reference numeral 14 denotes a POS terminal installed at the cash register. Reference numeral 15 denotes other information storage means for storing various information such as bargain product information and store CM information such as sale information. Reference numeral 16 denotes analysis means for analyzing customer trends from the difference between actual purchase history information collected by the POS terminal 14 and a shopping list in which products to be purchased are listed.
[0023]
Next, FIG. 2 will be described. FIGS. 2A, 2B, and 2C show display screens of the shopping terminal 10 borrowed from the store side when the customer actually goes to the store for shopping. FIG. 2A is an in-store map display screen, where the in-store map and the position of the shelf on which the products to be purchased are placed in the customer shopping list input in advance by the list input means 1 in FIG. The optimal route for smooth shopping is displayed. FIG. 2B is a shopping list display screen on which the above-described shopping list is displayed, and FIG. 2C is a CM display screen on which store commercials such as bargain product information and sale information are displayed. is there.
[0024]
Next, the operation of the registration matrix elimination system of the present invention will be described with reference to FIG. First, in step S1, using the list input means 1 of FIG. 1, the customer creates and inputs a shopping list in advance for the products scheduled for purchase on the planned visit date. The list input means 1 is provided with an input device (not shown) such as a mouse or a keyboard. As shown in FIG. 1, the display screen has an input date and time, a customer ID number assigned from the store side, A customer's name, a planned visit date, a shopping list, and a transmission button for transmitting the shopping list input to the store are displayed. In the shopping list, the column of the product name of the product scheduled to be purchased, the quantity scheduled to be purchased, the unit price of the product, and the (total) amount for each product are displayed. When the customer completes the input of the shopping list, the customer transmits the input shopping list to the store side via the communication network by, for example, clicking a transmission button in order to confirm the stock of the product to be purchased.
[0025]
Next, in step S2, the shopping means transmitted from the customer is received using the receiving means 2 of FIG. The store side confirms the inventory of the items in the received shopping list by referring to the inventory database 4 by the inventory confirmation means 3, which product is in stock, which product must be ordered, and Inquire about which products are not handled and cannot be ordered. In addition, if necessary, the inventory of other affiliated stores is also checked, and other store information is added to the inquiry result. Further, the unit price of each product on the scheduled visit date is added, and if there is information that seems to be necessary, such as time sale information, it is added to the inquiry result. The inventory confirmation unit 3 stores the inquiry result in the inquiry history storage unit 5 and returns it to the customer side by e-mail or the like. Based on the returned inquiry result, the customer requests the store side if there is a product desired to be ordered or a product desired to be ordered from another store. As a preparatory step, the store side places an order and order for the requested product, and the map creation means 11 makes a map of the shortest route that the customer travels in the store so that the customer can shop in the shortest time when the customer visits the store. Is stored in the map storage means 12.
[0026]
Next, in step S3, when the customer comes to the store on the planned visit date, the customer borrows the shopping terminal 10 from the store and inputs his / her customer ID number. When the customer ID number is input, a signal is issued from the shopping terminal 10, the wireless means 8 receives it, and based on the customer ID number, the inquiry result stored in the inquiry history storage means 5 (i.e. The shopping list in which the products to be purchased are input) and the map of the shortest route stored in the map storage unit 12 are searched and returned to the shopping terminal 10. Upon receiving these pieces of information, the shopping terminal 10 displays a screen as shown in FIG. 2 on a display device (not shown) provided in the shopping terminal 10. Information such as bargain product information and sale information to be displayed on the CM display screen may be read from the other information storage means 15 at this time, or may be read to all shopping terminals 10 when the store is opened. . Note that the three screens in FIG. 2 can be switched by a “next screen” button displayed in the screen.
[0027]
Next, in step S4, the customer continues to shop around the presented optimum route, and inputs that it has already been purchased in the shopping list of FIG. As an input method, for example, using a touch panel on the screen, the user can input by touching the screen of the corresponding product portion of the shopping list on the screen. It is good also as input with a keyboard etc. Further, even when an unscheduled item not in the shopping list is purchased, the fact that the product has been purchased is input to the shopping terminal 10. As an input method at this time, for example, an input means such as a handy scanner is provided in the shopping terminal 10, a bar code is attached to a shelf where goods or goods are placed, and the bar code is read by the input means. Allow input. When the shopping is finished, by pressing the “end” button on the screen of FIG. 2B, the screen is changed to a screen as shown in FIG. Is displayed and the total amount is displayed. In addition, if there is a forgotten purchase product, the forgotten purchase product is displayed as shown in FIG. At this time, if the “End” button is selected, the screen changes to the screen shown in FIG. 4A, and if the “Position display” button is selected, a map of the store corresponding to FIG. Is displayed by flashing. The store H / W collects the time required for the customer to pass through the route in real time from the shopping terminal 10 by the wireless means 8 at the stage of this step S4, and how much time is left before the customer comes to the cash register. Always predict.
[0028]
Next, in step S5, based on the information collected by the store in real time, the customer's shopping remaining is checked, and based on that, the cashier opening / closing control means 13 calculates the number of cashier lanes to be opened.
[0029]
The information acquired in real time that is necessary for calculating the number of cashier opening / closing controls of the cashier opening / closing control means 13 includes, for example, which customer is in the store, what route is passed, and which purchase plan Examples include (how many) items remain, what items have already been purchased, differences between the scheduled list and the actually purchased item list, and calculation of the remaining shopping time.
(Number of remaining purchases) x (Average one point shopping time) x (Coefficient)
(Remaining route distance) x (Walking speed) x (Coefficient)
Coefficient attribute-congestion, time of day, customer characteristics (walking speed, staying time, rate of purchase according to list), day of week, companion (children, family)
Current number of open cashiers Number of customers not using this system (Shopping terminal 10 without customer ID number input even though shopping terminal 10 has moved beyond a predetermined threshold) Number)
Taking the above items into consideration, the number of lanes of the cash register to be opened is obtained, and compared with the current number of opened cash registers, an instruction to open / close the cash register is issued.
[0030]
In addition, as a measure of the congestion of the cash register necessary for determining the shortest cash register waiting for the cash register queue, cash register passing time = (number of purchase points × time per point) + (money transfer time per customer × casher) Coefficient × customer coefficient). Here, the cashier coefficient is a coefficient indicating the capability of the cashier, and can be set from a required time for one customer or a required time per one product. In addition to the cashier transit time, the degree of congestion and arrangement, the longest threshold of the cashier queue (how many people are allowed to line up), the longest threshold of the cashier queue waiting time (how long to wait) If you calculate by applying queuing theory based on information such as the number of users of this system that are likely to come to the cash register soon, you can obtain the number of cash registers opened. The waiting time for each cash register can be obtained from the sum of the passage times. Based on this, when the customer finishes shopping, the “optimum cash register” can be instructed to the shopping terminal 10.
[0031]
The flow of processing when opening and closing the cash register will be described. First, the case of opening a cash register will be described. When the cashier opening / closing control means 13 determines the lane number of the cash register to be opened as described above and the cash register to be opened is determined, the terminal of the person in charge of the store and / or the portable terminal of the person in charge of the cash register A signal (e-mail is also acceptable) is sent to that effect. Thereby, the cash register is released. Next, a case where the cash register is closed (when the store is nice) will be described. When the cashier opening / closing control means 13 determines the lane number of the cashier to be opened as described above and the cashier to be closed is determined, the terminal of the person in charge of the store and / or the portable terminal of the person in charge of the cashier Alternatively, a signal (e-mail is also acceptable) is sent to the POS terminal 14 of the cash register to that effect. Thereby, the cash register is closed.
[0032]
Next, in step S6, the actual purchase history is collected at the cash register and utilized for analysis. For example, the purchased product and the shopping list are linked, and the product purchased unscheduled or the product removed from the purchase plan is analyzed. The product list that has not been purchased despite being registered in the shopping list is useful for quality check, out-of-stock, and consideration of reasons such as display defects. In addition, the impulse purchase list purchased unexpectedly is useful for analyzing the effect of the sale, setting of the shelf allocation, and the like. In addition, from the customers who did not come to the store as planned, and their shopping list, we consider what did not come because there was nothing. Further, based on information on whether or not the customer actually uses the optimum route and the optimum cash register presented by the shopping terminal 10, the layout change in the store, the cashier (registration staff) favorableness, and the present system Use this as a guideline to measure the reliability. Furthermore, from these analysis results, it is possible to show customers recommended recommended visit times with low congestion, and to change the store layout according to the time of day. It is possible to think about it and to improve the customer's store utilization rate.
[0033]
As described above, in the cashier matrix cancellation system of the present invention, since the optimum route is presented using the shopping terminal 10, it is possible for the customer to smoothly shop in the shortest time, and By analyzing the difference between the list of planned purchases and the list of actually purchased products, it is possible to efficiently consider the points to be improved and the next strategy, etc. it can. Furthermore, even when the number of customers increases, it is possible to grasp the movement of customers in real time using the shopping terminal 10 and easily predict how many minutes the cash register will be crowded. The number of cashiers can be calculated and the required number of cashiers can be opened in advance before the customer arrives at the cashier, making the customer who finished shopping the best cashier that is expected to have the shortest waiting time. Therefore, it is possible to efficiently suppress the generation of the register matrix.
[0034]
In the above description, the example in which the list input unit 1 is owned by the customer side has been described. However, the list input unit 1 is not limited to this, and the list input unit 1 is a predetermined one installed at the store by the store side. You may make it comprise with the terminal 10 for shopping provided in the terminal or the cart 9, and you may make it produce and input a shopping list at a shop front at the time of a customer coming to a store. In this case, the receiving means 2 shown in FIG. Similarly, the transmission means 7 is also unnecessary, and the inquiry result 6 is displayed on any one of the terminals owned by the store. That is, when the customer inputs the shopping list, the inventory database 4 is inquired and an inquiry result 6 is created, and a map of the shortest route as shown in FIG. Then, they are referred to by any one of the above-mentioned terminals owned by the store, and shopping is performed.
[0035]
【The invention's effect】
The present invention, and the stock confirmation means for confirming and receiving means for receiving the data, including the customer ID to identify the shopping list and the customer's goods purchase plans in store shop, the presence or absence of the inventory for each product of the shopping list, Inquiry history storage means for storing the shopping list including the confirmation result by the inventory confirmation means and the customer ID, a transmission means for transmitting the confirmation result by the inventory confirmation means , a customer ID is input, and the customer ID with the display of the shopping list stored in the inquiry history storage means specified, the shopping terminal that purchased information is input for the purchased goods, receiving terminal and data for the shopping and wireless means for performing, to collect the purchase situation of the customer in real-time through the shopping terminal, the shopping list that is stored in the inquiry history storage means And based on the remaining shopping time, so by calculating the number of lanes register to be opened is a register matrix resolution system that includes a registration closing設制control means for outputting instructions to the terminal of the switching settings of the register, the customer However, it is possible to shop smoothly and increase the usage rate of the store, while efficiently suppressing the occurrence of a checkout queue.
[0036]
In addition, the present invention includes the steps of: receiving the data, including the customer ID to identify the shopping list and the customer's goods purchase plans in store shop, inventories that to confirm the presence or absence of inventory for each product of the shopping list a confirmation step, the query history storage step of storing in pairs the shopping list and the customer ID including the confirmation result by the inventory check step, a transmission step of transmitting a confirmation result by the inventory check step, the for purchase product terminal used, to enter the customer ID, along with the display of the shopping list identified by the customer ID that is stored by the inquiry history storage step, shopping execution steps for purchasing pre goods purchase completion information is input Once, a radio step of transmitting and receiving terminals and data for the shopping, the purchase situation of the customer in real-time through the shopping terminal And collecting outputs, based on the query history storing the shopping list and the remaining shopping time to be stored by the step, to calculate the number of lanes registration should open instruction of the opening and closing setting of the register to register management terminal register matrix resolution method that includes a registration closing設制control step of, registration matrix reduction programs, because it is a recording medium which records registration matrix reduction programs, customers can shopping smoothly, while increasing the utilization of the store, It is possible to efficiently suppress the generation of the register matrix.
[Brief description of the drawings]
FIG. 1 is an explanatory diagram showing a configuration of a registration matrix elimination system of the present invention.
FIG. 2 is an explanatory diagram showing an example of a display screen of a shopping terminal used in the cash register matrix elimination system of the present invention.
FIG. 3 is a flowchart showing the operation of the registration matrix cancellation system of the present invention.
FIG. 4 is an explanatory diagram showing an example of a display screen of a shopping terminal used in the cash register matrix elimination system of the present invention.
[Explanation of symbols]
1 List input means, 2 receiving means, 3 inventory confirmation means, 4 inventory DB (database), 5 inquiry history storage means, 6 inquiry results, 7 transmission means, 8 wireless means, 9 cart, 10 shopping terminal, 11 map creation Means, 12 map storage means, 13 cash register opening / closing control means, 14 POS terminal (register), 15 other information, 16 analysis means.

Claims (20)

And receiving means for receiving the data, including identifying customer ID a shopping list and a customer of a purchase plans in store shop,
An inventory checking means for checking the availability of each product in the shopping list,
Inquiry history storage means for storing the shopping list including the confirmation result by the inventory confirmation means and the customer ID as a pair ;
A transmission means for transmitting the confirmation result by the inventory confirmation means ;
A customer terminal for inputting a customer ID , displaying the shopping list stored in the inquiry history storage means specified by the customer ID, and a terminal for shopping in which purchased information is input for a purchased product;
And wireless means for transmitting and receiving terminals and data for the shopping,
Collect the customer's product purchase status in real time via the shopping terminal and use the shopping list stored in the inquiry history storage means and the remaining shopping time to determine the number of cashier lanes to be opened. A cash register matrix elimination system comprising cash register opening / closing control means for calculating and outputting a cash register opening / closing command to a terminal . The cash register opening / closing control means presents an optimal cash register that is predicted to have the shortest waiting time to the shopping terminal based on the cash register passing time and the cash register waiting time. The cash register matrix elimination system described. 3. The cashier matrix elimination system according to claim 1 or 2 , further comprising analysis means for analyzing customer trends from the difference between actual purchase history information at the cash register and the shopping list. The cash register matrix elimination system according to any one of claims 1 to 3, further comprising list input means for inputting the shopping list. Register matrix resolution system according to any one of up claims 1-4, characterized in further comprising a check result display means for displaying the confirmation result according to the sent the inventory check means by said transmission means. A reception step of receiving the data, including identifying customer ID a shopping list and a customer of a purchase plans in store shop,
And inventories confirmation step you confirm the presence or absence of inventory for each product of the shopping list,
An inquiry history storage step for storing the shopping list including the confirmation result in the inventory confirmation step and the customer ID as a pair ;
A sending step for sending the confirmation result of the inventory checking step ,
Using a purchase was the terminal, to enter the customer ID, along with the display of the shopping list identified by the customer ID that is stored by the inquiry history storage step, the purchased information for purchase have a product input A shopping execution step,
A radio steps of transmitting and receiving terminals and data for the shopping,
Collect customer's product purchase status in real time via the shopping terminal, and calculate the number of cashier lanes to be released based on the shopping list and remaining shopping time saved in the inquiry history saving step And a cash register opening / closing control step of outputting a cash register opening / closing command to the cash register management terminal . 7. The cash register opening / closing control step further presents an optimal cash register that is predicted to have the shortest waiting time to the shopping terminal based on a cash register passing time and a cash register waiting time. The registration matrix elimination method described. 8. The cashier matrix elimination method according to claim 6 or 7, further comprising an analysis step of analyzing a customer trend from a difference between actual purchase history information at the cash register and the shopping list. The register matrix elimination method according to any one of claims 6 to 8, further comprising a list input step for inputting the shopping list. The registration matrix elimination method according to any one of claims 6 to 9, further comprising a confirmation result display step of displaying the confirmation result transmitted in the transmission step. A reception step of receiving the data, including identifying customer ID a shopping list and a customer of a purchase plans in store shop,
And inventories confirmation step you confirm the presence or absence of inventory for each product of the shopping list,
An inquiry history storage step for storing the shopping list including the confirmation result in the inventory confirmation step and the customer ID as a pair ;
A sending step for sending the confirmation result of the inventory checking step ,
Using a purchase was the terminal, to enter the customer ID, along with the display of the shopping list identified by the customer ID that is stored by the inquiry history storage step, the purchased information for purchase have a product input A shopping execution step,
A radio steps of transmitting and receiving terminals and data for the shopping,
Collect customer's product purchase status in real time via the shopping terminal, and calculate the number of cashier lanes to be released based on the shopping list and remaining shopping time saved in the inquiry history saving step A cash register matrix elimination program for causing a computer to execute a cash register opening / closing control step for outputting a cash register opening / closing command to a cash register management terminal . 12. The cash register opening and closing control step further presents an optimal cash register that is predicted to have the shortest waiting time to the shopping terminal based on a cash register transit time and a cash register waiting time. The cash register matrix elimination program described. 13. The register matrix elimination program according to claim 11 or 12, further causing the computer to execute an analysis step of analyzing a customer trend from a difference between actual purchase history information at the cash register and the shopping list. The register matrix elimination program according to any one of claims 11 to 13, further causing a computer to execute a list input step for inputting the shopping list. The registration matrix elimination program according to any one of claims 11 to 14, further causing a computer to execute a confirmation result display step of displaying the confirmation result transmitted in the transmission step. A reception step of receiving the data, including identifying customer ID a shopping list and a customer of a purchase plans in store shop,
And inventories confirmation step you confirm the presence or absence of inventory for each product of the shopping list,
An inquiry history storage step for storing the shopping list including the confirmation result in the inventory confirmation step and the customer ID as a pair ;
A sending step for sending the confirmation result of the inventory checking step ,
Using a purchase was the terminal, to enter the customer ID, along with the display of the shopping list identified by the customer ID that is stored by the inquiry history storage step, the purchased information for purchase have a product input A shopping execution step,
A radio steps of transmitting and receiving terminals and data for the shopping,
Collect customer product purchase status in real time via the shopping terminal and calculate the number of cashier lanes to be released based on the shopping list and remaining shopping time saved in the inquiry history saving step. A computer-readable recording medium having recorded thereon a registration matrix elimination program for causing a computer to execute a registration opening / closing setting control step of outputting a register opening / closing instruction to a registration management terminal . The cash register opening and closing control step further presents an optimal cash register that is predicted to have the shortest waiting time to the shopping terminal based on the cash register passing time and the cash register waiting time. The computer-readable recording medium as described. The computer-readable recording medium according to claim 16 or 17, further causing the computer to execute an analysis step of analyzing a customer trend from a difference between actual purchase history information at a cash register and the shopping list. A computer-readable recording medium according to any one of up to claims 16 to 18 to be executed by a further computer a list input step for inputting the shopping list. The computer-readable recording medium according to any one of claims 16 to 19, further causing a computer to execute a confirmation result display step of displaying the confirmation result transmitted in the transmission step.

Images