JP3346424B2 - Terminal device with operation monitoring function - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates, when a failure occurs in the apparatus, for example, an automated transaction instrumentation to be operated by an operator
Operation monitoring that automatically reports the details of failures
Those concerning the function terminal device.

[0002]

2. Description of the Related Art In a store, a bank, or the like, the operation of terminal devices in each branch is controlled by a remote control device of a center that collectively manages the operations. When the system adopts the operation monitoring method of the terminal device, the terminal device is programmed in advance to report the failure to the remote control device when detecting the failure of the terminal device. The operator
It is possible to know faults of a plurality of terminal devices in real time, which is extremely useful for fault identification.

[0003]

However, the conventional operation monitoring
The visual function terminal device, when the terminal device detects a fault, whether to report the contents of the failure to the remote control device. Since it is programmed in advance, the content of the report is fixed. Therefore, when reporting to the type of failure of the terminal device is small, the operator is eliminated Naki can state accurately grasp the terminal device and, when the type of report to failure is large, the information over to the operator As a result, the operation of the operator may be hindered.

An object of the present invention is to provide a terminal device having an operation monitoring function which can arbitrarily set a condition of a fault report to a remote control device from the remote control device.

[0005]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention is directed to a system which is managed by a remote control device via a communication line.
And a function to monitor the communication operation with the center device.
Yes to a terminal device, the terminal device define the content of monitoring, the terminal device as defined by the combination of the status of the process state at the time of communication of the terminal device during communication of events and the terminal device generated by Operation definition information storage means for storing the communication operation information, monitoring information storage means for rewritably storing monitoring information indicating the monitoring content of the terminal device, and input for setting the monitoring information in the monitoring information storage means. means, and operation monitoring means for monitoring an operating state in which the terminal device is executed, the said operation monitoring means, each recognizing a change in the operating state in which the terminal apparatus executes, at the time of communication generated by the terminal apparatus Event and the terminal device
And operation information reading means for reading the communication operation information defined by a combination of the status from the operation definition information storage means is a processing state at the time of communication in the said communication operation information is the operation information reading means read, the monitoring A comparison unit that compares the monitoring information stored in the information storage unit, and a comparison result by the comparison unit;
If the communication operation information matches the monitoring information,
Control means for outputting communication operation information to the remote control device;
It has been configured to include a.

[0006]

[0007]

According to the present invention, the operator can receive a report on the operation from the terminal device in real time by arbitrarily setting the report condition on the operation of the terminal device.

[0008]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below in detail with reference to embodiments.

FIG. 1 shows an operation monitor according to an embodiment of the present invention.
It shows a system configuration of the ability with the terminal equipment.

The terminal device 10 comprises a control device 11, a keyboard 12, a display 13, an operation monitoring table 14, an operation logging table 15 and the like connected to the control device 11, and communication devices 17 and 18. ing.
The remote control device 20 includes a control device 21, a keyboard 22, a display 23, and a communication device 24 connected thereto. The center device 25 includes a control device 26 and a communication device 27 connected thereto.

The terminal device 10 and the remote control device 20
Communication devices (communication means) 17 and 24 are connected via a communication path 28. In addition, the terminal device 10
The center device 25 is connected to the respective communication devices 18 and 27 via a communication path 29. The control device 11 (control means) of the terminal device 10 reads data by a built-in program, and controls data recording, inspection, and operation of the device. Control device 2 of remote control device 20
1 and the control device 26 of the center device 25 similarly control the operation of the devices to which they belong. In the terminal device 10 and the remote control device 20, the operator of each device inputs commands and data for controlling the operation of each device using the keyboards 12 and 22, and the indicators 13 and 23 of each device display characters and characters. Display image information.

The terminal device 10 is a storage device (storage means) 16
Performs a message exchange operation with the center device 25 in accordance with the operation monitoring number recorded on the operation monitoring table 14 stored in the storage device. The operator of the remote control device 20 preliminarily sets the operation monitoring number via the communication path 28 to the terminal device 1 in order to check the operation states of the terminal device 10 and the center device 25.
0 is set in a predetermined area of the operation monitoring table 14. When the terminal device 10 executes the operation of the set operation monitoring number, it reports the operation monitoring number to the remote control device 20 so that the operator can know the operation state of the terminal device 10 in real time. Also, the operation monitoring number executed by the terminal device 10 is recorded in the operation logging table of the storage device 16, so that the operation of the terminal device 10 can be analyzed.

Next, the operation of the terminal device with the operation monitoring function of the present embodiment will be described in detail.

FIG. 4 is a response sequence showing an example of communication between the terminal device 10 and the center device 25. The operator of the terminal device 10 shown in FIG. The control device 11 that has received this sends a reset request 51 to the center device 25. The control device 26 of the center device 25 receives the reset request 51 and sends a reset response 52 to the terminal device 10.
Return to. Next, the control device 26 of the center device 25
The communication start instruction command 53 is sent to the terminal device 10, and the control device 11 of the terminal device 10 returns a communication start response 54. The communication is started, and after the communication ends, the control device 26 of the center device 25 sends a communication end instruction command 55 to the terminal device 1.
0, and the control device 11 of the terminal device 10 sends a communication end response 56 to the center device 25. The operator of the terminal device 10 inputs the work end command 57 from the keyboard 12 to the control device 11 and ends the work.

FIG. 5 is a state transition diagram when the terminal device 10 communicates. In FIG. 5, a state (status) 60 is shown.
Is a classification of the processing state of the terminal device 10 at the time of communication. The neutral 61, the reset response wait 62, the communication start command wait 63, the communication end command wait 64, the business end wait 65 corresponding to the status numbers S1 to S5.
Status. Event 70 during communication
Correspond to the event numbers E1 to E5 in the communication response sequence of FIG.
2, a communication start command 53, a communication end command 55, and a work end 57.

Reset request 71, communication start response 7
2. The communication end 73 is the processing content of the terminal device 10 and indicates the processing content of the corresponding event 70 in the corresponding status 60. Reference numerals 74 to 78 denote status numbers of transition destinations to which the state transitions next. For example, if the reset request 71 event occurs in the neutral 61 of the status number S1 and the business start 50 of the event number E1 occurs, it indicates that the next transition destination 74 is the status number S2.

FIG. 6 is an operation monitoring definition table stored in the storage device 16 of the terminal device 10. In FIG. 6, operation monitoring numbers 100 are numbered such that combinations of statuses and events are not duplicated.
Consists of 25. In FIG. 6, the operation numbers are assigned so as not to be duplicated. However, a plurality of processes can be grouped and duplicated operation numbers can be assigned to each group.

FIG. 7 shows an operation monitoring table, and the storage device 1
6 is stored. The search pointer 141 is the operation monitoring number 10 set in the operation monitoring definition table 14 of FIG.
This is the value of a counter (not shown) indicating the address of 0, and indicates the value 1 when the operation monitoring number 100 is not set.
The operation monitoring number set pointer 142 is
This is the value of a counter (not shown) indicating the address of the area for registering the next operation monitoring number set from the above. When the operation monitoring number 100 is not set, the value indicates 1.

FIG. 2 is a flowchart for setting the operation monitoring number of the terminal device.

The operation when the operation monitoring number of the terminal device of this embodiment is set is based on FIG. 2, and the operation monitoring method of the terminal device in FIG. 1, the operation monitoring definition table in FIG. 6, and the operation monitoring table in FIG. This will be described with reference to FIG. The operator of the remote control device 20 of FIG. 1 selects the operation monitoring number 100 of the terminal device 10 with reference to the operation monitoring definition table of FIG. The operation monitoring number 100 is input from the keyboard 22 of the remote control device 20 of the terminal device 10 shown in FIG.
4 is input to the communication device 18 of the terminal device 10. The control device 11 checks whether the operation monitoring number 100 captured by the terminal device 10 is an operation monitoring number existing in the operation monitoring definition table of FIG. 6 (step S201).

If the operation monitoring number exists, a normal reception report is sent to the remote control device 20 (step S20).
2). Then, the received operation monitoring number 100 is set from the address of the storage device 14 indicated by the operation monitoring number set pointer 142 in the operation monitoring table of FIG. 7 (step S203). Next, the operation monitoring number set pointer 14
The number of data of the received operation monitoring number 100 is added to the value of 2 (step S204), and the occurrence of an event is awaited.

If the operation monitoring number does not exist (step S201), an error of the operation monitoring number is reported to the remote control device 20 (step S205).

FIG. 3 is a flowchart for monitoring the operation of the terminal device. The operation monitoring of the terminal device of this embodiment when an event occurs will be described based on FIG. 3 with reference to the operation monitoring method of the terminal device of FIG. 1, the operation monitoring definition table of FIG. 6, and the operation monitoring table of FIG. When an event occurs in the terminal device 10 shown in FIG. 1, the control device 11 of the terminal device 10 reads an operation monitoring number corresponding to the current status number and event number from the operation monitoring definition table of FIG. 6 (step S301), The read operation monitoring number is
The information is recorded in the operation logging table 15 of the storage device 16 shown in FIG. 1 in chronological order (step S302).

Next, it is determined whether or not the value of the operation monitoring number set pointer 142 in the operation monitoring table 14 of FIG. 7 is 1 (step S303). If the value of the operation monitoring number set pointer 142 is 1, the operation monitoring table 1
Since the operation monitoring number is not set on 4, the operation monitoring number is not checked.

If the value of the operation monitoring number set pointer 142 is not 1, the search pointer 1 of the operation monitoring table 14
41 is set to 1 (step S304). The reason why the search pointer 141 is set to 1 is to compare the actual operation monitoring number with the actual operation monitoring number at the head of the operation monitoring table for inspection.

Next, it is checked whether or not the value of the search pointer 141 is equal to the value of the operation monitoring number set pointer 142 (step S305). If equal, step S3
The operation monitoring number read in 01 is the operation monitoring table 14
Therefore, the inspection of the operation monitoring number is terminated without reporting to the remote control device 20 .

If the value of the search pointer 141 is not equal to the value of the operation monitoring number set pointer 142, it is checked whether or not the operation monitoring number read in step S301 is equal to the operation number indicated by the search pointer 141 (step S301). Step S306).

If the operation monitoring numbers are the same, a report is sent to the remote control device 20 (step S307). If the operation monitoring numbers are not equal, 1 is set in the search pointer of the operation monitoring table.
Is added (step S308), and the correspondence with the operation monitoring number in the operation monitoring table is checked again.

According to the present embodiment, the correspondence between the operation monitoring number designated by the operator of the remote control device 20 and the actually generated operation monitoring number is checked, so that the information desired by the operator can be obtained in real time. Can be. Also,
The operation monitoring number that has actually occurred is stored in the operation rocking table 1.
5, the operation of the terminal device 10 can be analyzed by analyzing this record.

[0030] In this embodiment, were those terminal devices are operated in-line, of course can be applied to operate with the monitoring function terminal equipment according to present invention is also applicable to terminal system offline operation. In this case, in FIG. 1, the terminal device 10 inputs operation monitoring data from the keyboard 12 to the control device 11, and the control device 11 displays a report to be transmitted to the remote control device 20 on the display 13, the operation monitoring function end <br/> Matusow location of the present invention will be able to apply off-line to all terminals.

[0031]

As described above, according to the present invention, the operator can arbitrarily set the report condition relating to the operation of the terminal device. Therefore, there is an effect that the terminal device can be appropriately and flexibly monitored by the judgment of the operator.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a terminal device operation monitoring method according to an embodiment of the present invention.

FIG. 2 is a flowchart for setting an operation monitoring number to a terminal device in the embodiment.

FIG. 3 is a flowchart of operation monitoring of a terminal in the embodiment.

FIG. 4 is a diagram of a response sequence illustrating an example of communication between a terminal device and a center device in the embodiment.

FIG. 5 is a state transition diagram during communication of the terminal device in the embodiment.

FIG. 6 is a diagram illustrating an operation monitoring definition table of the terminal device according to the embodiment.

FIG. 7 is a diagram illustrating an operation monitoring table of the terminal device according to the embodiment.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Terminal device 11, 21, 26 Control device 12, 22 Keyboard 13, 23 Display 14 Operation monitoring table 15 Operation logging table 16 Storage device 17, 18, 24, 25, 27 Communication device 20 Remote control device 25 Center device 28, 29 Communication Channel

────────────────────────────────────────────────── ─── Continuation of the front page (56) References JP-A-59-154847 (JP, A) JP-A-62-102316 (JP, A) JP-A-3-14108 (JP, A) (58) Field (Int.Cl. ⁷ , DB name) G06F 15/00 320 G06F 11/30 305

Claims (3)

(57) [Claims] 1. A remote control device via a communication line.
With the management, machine monitoring the communication operation of the center device
A terminal device that have a capability to define the contents of monitoring the terminal device, for communication of the terminal during communication of events in a device and the terminal device
The defined combination of the status a processing state
An operation definition information storage unit for storing communication operation information of the terminal device; a monitoring information storage unit for rewritably storing monitoring information indicating monitoring contents of the terminal device; and setting the monitoring information in the monitoring information storage unit Input means for performing, an operation monitoring means for monitoring an operation state executed by the terminal device, and a communication generated in the terminal device each time the operation monitoring unit recognizes a change in an operation state executed by the terminal device. Event at the time and the processing status during communication in the terminal device
And operation information reading means for reading the communication <br/> operation information defined by a combination of the status is status of the operation definition information storage means, the communication operation information which is the operation information reading means read the monitoring information comparing means for comparing the monitoring information stored in the storage means, the result of the comparison by the comparison means, if the communication operation information and the monitoring information matches, the remote control device the communication operation information operation monitoring function terminal device characterized by and a control means for outputting to. Wherein further comprising a receiving means for receiving the monitor information sent from the far-隔制 control apparatus, said input means sets the monitoring information which the receiving means receives the monitor information memory means The terminal device with an operation monitoring function according to claim 1, wherein 3. The determining means for determining whether the monitoring information set by the input means exists in the communication operation information stored in the operation definition information storing means, and the determining means If There where the monitoring information to the communication operation information is determined to nonexistent, and a message sending means for sending an error message to the control means, is sent from the message transmitting means
The terminal device with an operation monitoring function according to claim 2, wherein the error message is transmitted to the remote control device via the communication line.