JP3152754B2 - Exchange system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an exchange system for providing a pickup service.

[0002]

2. Description of the Related Art In recent years, various service functions have been introduced into an electronic exchange system. Pickup service
The service is one of them, and plays an important role for effective use of the electronic exchange system.

[0003] This pickup service is used to respond to a call received from a certain extension telephone terminal from another extension telephone terminal when there is no person to answer the call.

However, the extension telephone terminal that has been picked up cannot know the fact that the call arriving at the local extension telephone terminal has been picked up by another extension telephone terminal. For example, it is assumed that when a call arrives at a certain extension telephone terminal, a person who answers is absent and another extension telephone terminal responds to the call by a pickup service. After that, even if the person who was absent returns to his seat, he or she does not know at all the fact that there was an incoming call at the internal telephone terminal.

Therefore, conventionally, for example, a person who picks up an incoming call takes a memo of the contents of the incoming call and keeps the memo on the desk of the original destination, or when the original destination returns. The fact that there was an incoming call was notified to the extension telephone terminal by a method of verbal communication or the like.

For this reason, when the person who picked up the incoming call forgets or neglected the above-mentioned communication, the original destination person could not know the fact that there was an incoming call at the internal telephone terminal.

[0007] Therefore, the conventional pickup service has the drawback that the burden on the user when receiving the pickup service is very large, and the service function cannot be sufficiently enjoyed.

[0008]

As described above, in the conventional pickup service, if the person who picked up the incoming call does not contact the original destination person in any way, the original destination person will not be able to receive the incoming call. Since the fact that there is an incoming call to the extension phone terminal cannot be known, the burden on the user when receiving the pickup service is very large, and the service function cannot be fully enjoyed. there were.

[0009] The present invention has been made in view of such circumstances, and it is possible to reduce the burden on a user when receiving a pickup service, and to fully enjoy the service function. The purpose of the present invention is to provide an exchange system capable of performing the following.

[0010]

According to the present invention, in order to solve the above-mentioned problems, an exchange accommodates a plurality of extension telephone terminals and picks up an incoming call to the extension telephone terminal from another extension telephone terminal. A switching system capable of storing information relating to another extension telephone terminal that has picked up an incoming call to the above-mentioned extension telephone terminal, and receiving the incoming call in response to a request from the extension telephone terminal that has picked up the incoming call. It is characterized in that information about another extension telephone terminal picked up is notified.

Further, in the above invention, the incoming call is transmitted to another extension telephone terminal that has picked up the incoming call in response to a request from the extension telephone terminal that picked up the incoming call.

[0012]

According to the present invention, information about another extension telephone terminal that picks up an incoming call is notified in response to a request from the extension telephone terminal that picked up the incoming call. In response to the request, the incoming call is sent to another extension telephone terminal that has picked up the call, so that the burden on the user when receiving the pick-up service can be reduced and the service function can be fully used. Can be enjoyed.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a diagram schematically showing the configuration of an electronic exchange system according to one embodiment of the present invention.

In FIG. 1, reference numeral 1 denotes an exchange body, 2a, 2
b are the extension telephone terminals connected to the exchange body 1;
Indicates a line serving as a communication line connected to the exchange body 1.

The exchange body 1 includes an exchange control unit 4 for controlling the line connection between the office line 3 and the extension telephone terminals 2a, 2b... And the extension telephone terminals 2a, 2b. A pickup 5, a pickup control unit 6, and a pickup information control unit 7.

Incoming call pickup information recording table 5
Is a table for storing picked-up information on an incoming call for each extension telephone terminal 2a, 2b,.
., The extension numbers of the extension telephone terminals 2a, 2b... Which picked up the incoming call are stored for each extension telephone terminal 2a, 2b. Specifically, when the system is started up, all the contents of the table are cleared, and there is an incoming call to one of the extension telephone terminals 2a, 2b,.
are picked up in the table corresponding to the extension telephone terminals 2a, 2b,... that have received a call when the call has been picked up (extension numbers of the extension telephone terminals 2a, 2b,. Is written.

The pickup control section 6 controls the pickup service and controls the recording of information on the incoming call pickup information recording table 5.

When the extension telephone terminals 2a, 2b,... Request the display of the information to be picked up, the pickup information control section 7 refers to the incoming call pickup information recording table 5 and refers to the extension telephone terminals 2a, 2b. .. That have picked up the incoming call to the extension telephone terminals 2a, 2b,... Are returned to the extension telephone terminals 2a, 2b,. When a call is requested from the extension telephone terminals 2a, 2b,... To the extension telephone terminals 2a, 2b,... Which picked up the incoming call, the pickup information control unit 7 stores the incoming call pickup information recording table 5. , The extension telephone terminals 2a, 2b,... Which picked up the incoming call from the extension telephone terminals 2a, 2b,.
It is intended to realize transmission to.

FIG. 3 is a diagram showing the configuration of the extension telephone terminals 2a, 2b,...

The extension telephone terminals 2a, 2b,..., As shown in the figure, have a communication unit 8, a voice unit 9, a control unit 10, and an operation unit 1.
1. It comprises a display module 12 and a bus 13. The communication unit 8 performs data transmission control with the exchange body 1, and multiplexes and separates data channels and control channels.

The audio section 9 performs processing of an audio signal and the like.

The control unit 10 includes a CPU 14, a ROM 15,
A RAM 16 controls the operation of the communication unit 8 and the audio unit 9, monitors key inputs of the operation unit 11, outputs the contents of the key inputs to the exchange body 1 via the communication unit 8, and displays Performs display control on the module.

The operation unit 11 comprises an operation key unit 17 and an interface 18. The operation key unit 17 is provided with a flexible key including a pickup key or the like that is inserted when responding to an incoming call to another extension telephone terminal,
It is composed of a keypad such as a numeric keypad and a fixed key such as a hold key.

The display module 12 is a liquid crystal display unit 1.
9 and a display controller 20 for controlling the display of the display 19.

Here, the control unit 10 operates the operation key unit 1
When the picked-up information display key is input from the switch 7, a picked-up information display request is output to the exchange main unit 1 via the communication unit 8, and in response to this request, the picked-up information is transmitted from the exchange main unit 1 to the communication unit 8. When the information is returned via the display unit, the information to be picked up is displayed on the display unit 19.

Next, the operation related to the pickup service of the exchange system configured as described above will be described.

First, it is assumed that a telephone number for the extension telephone terminal 2a is dialed from an external device (not shown).
By this dial, an incoming call to the extension telephone terminal 2a is notified from the central office line 3 to the exchange control unit 4 via a trunk circuit (not shown), and the exchange control unit 4 notifies the extension telephone terminal 2a of the incoming call.

The incoming call is sent to the extension telephone terminal 2a.
The control unit 10 is notified via the communication unit 8 and the bus 13 inside the control unit.

Here, in response to this call, when the off-hook is performed by the corresponding extension telephone terminal 2a or the pickup key is turned on by the operation key 17 from another extension telephone terminal such as the extension telephone terminal 2b, the off-hook is performed. A signal or a pickup request signal by inputting a pickup key is output from the extension telephone terminal 2a or the extension telephone terminal 2b to the exchange control unit 4.

Thus, the exchange controller 4 connects the off-hook extension telephone terminal 2a or the extension telephone terminal 2b from which the pickup request signal has been output to the office line 3, and responds to the incoming call.

Here, in the case of the response by the pickup, the exchange control unit 4 uses the pickup control unit 6 to terminate the call at the position corresponding to the extension telephone terminal 2a on the incoming call pickup information recording table 5. The extension number of the extension telephone terminal that picked up the call (here, the extension number of the extension telephone terminal 2b) is written.

Thereafter, when there is an incoming call to the extension telephone terminal 2a and the incoming call is picked up by the extension telephone terminal 2c, for example, the extension on the incoming call picked-up information recording table 5 by using the pickup control unit 6. Telephone terminal 2
The extension number of the extension telephone terminal that has picked up the incoming call (here, the extension number of extension telephone terminal 2c) is added to the position corresponding to a, and the same processing as described above is performed.

After the above processing is performed, the picked-up information display key in the operation key 17 of the extension telephone terminal 2a is displayed.
Is input, a pickup information request signal is output to the exchange control unit 4. When the exchange control unit 4 recognizes the notification of the picked-up information request signal, it uses the picked-up information control unit 7 to read the contents of the incoming call picked-up information recording table 5 corresponding to the extension telephone terminal 2a, and reads out the contents. The information is returned to the extension telephone terminal 2a that has output the picked-up information request signal as picked-up information.

The pick-up information from the exchange control unit 4 is transmitted to the communication unit 8 and the bus 13 in the extension telephone terminal 2a.
The control unit 10 causes the display unit 19 to display the pickup information.

Here, in response to the picked-up information, when the extension key 2a is turned on, the flexible key or keypad in the operation key 17 is input to make a call request to the picked-up extension telephone terminal. The transmission request signal is notified to the exchange control unit 4. Exchange control unit 4
Recognizing the notification of the call request signal, the telephone calls the extension telephone terminal picked up from the extension telephone terminal 2a that has notified the call request signal.

Thereafter, when the picked-up extension telephone terminal is connected to the extension telephone terminal 2a by the response of the picked-up extension telephone terminal to enter a telephone conversation state, the exchange control unit 4 uses the picked-up information control unit 7 The extension number of the extension telephone terminal thus picked up is deleted from the incoming call pickup information recording table 5.

Thus, in the system of this embodiment, when a predetermined operation is performed on the extension telephone terminal, the predetermined information of the extension telephone terminal picked up is displayed on the display unit. The fact that the call arriving at the terminal has been picked up by another extension telephone terminal can be reliably and easily known. In addition, it is possible to make a call to the extension telephone terminal that has been picked up by a simple operation, so that the burden on the user when receiving the pickup service can be reduced and the service function can be fully enjoyed. Can be.

The present invention is not limited to the embodiment described above.

For example, in the above embodiment, the extension number of the extension telephone terminal that picked up the incoming call is displayed on the display unit of the extension telephone terminal that has been picked up.
Adds the extension number of the caller (if the call originated from an extension), the port number (if the call originates from an outside line), the time of arrival, etc. to the data stored in the incoming call pickup information record table, In response to an incoming call pickup information display request from the extension telephone terminal that has picked up the incoming call, the information of the caller and the arrival time may be additionally displayed on the display unit of the extension telephone terminal.

Also, a plurality of extension telephone terminals are separated for each group, and a group incoming call system is used for an incoming call from a line, and another group is used for a call incoming to a certain group. In an exchange system that can perform a group-specific pickup service that responds from the extension telephone terminal of the group, the extension telephone terminal that has picked up the data stored in the incoming call pickup information recording table is The extension telephone terminal picked up on the display unit of the extension telephone terminal in response to the incoming call pickup information display request from the extension telephone terminal of the group to which the incoming call has been picked up in addition to the group number of the group to which it belongs. The extension number of the group to which the incoming call was picked up by the special number or the function key operation is also displayed, and the group number of the group to which the extension telephone terminal belongs is also displayed. Guru was to pick up an incoming call from the story terminal - may be to send directly to the flop.

[0042]

As described above, according to the present invention, in response to a request from an extension telephone terminal from which an incoming call has been picked up, information on the other extension telephone terminal from which the incoming call has been picked up is notified, and The call is picked up to the other extension telephone terminal that picked up the incoming call in response to the request from the extension telephone terminal that picked up the call, so the burden on the user when receiving the pickup service can be reduced. In addition, the service function can be fully enjoyed.

[Brief description of the drawings]

FIG. 1 is a diagram schematically showing a configuration of an electronic exchange system according to an embodiment of the present invention.

FIG. 2 is a diagram showing contents of an incoming call pickup information recording table shown in FIG. 1;

FIG. 3 is a diagram showing a configuration of the extension telephone terminal shown in FIG. 1;

[Explanation of symbols]

1 ... exchange body, 2a, 2b ... extension telephone terminal, 3 ...
Station line, 4 ... Exchange control unit, 5 ... Incoming call pick-up information recording table, 6 ... Pick-up control unit, 7 ... Pick-up information control unit.

Claims (2)

(57) [Claims] An exchange accommodates a plurality of extension telephone terminals,
In an exchange system capable of picking up an incoming call to an extension telephone terminal from another extension telephone terminal, there is provided a means for storing information on the other extension telephone terminal that has picked up the incoming call to the extension telephone terminal. An exchange system characterized in that information on another extension telephone terminal from which an incoming call is picked up is notified in response to a request from the extension telephone terminal from which the call was picked up. 2. The switching system according to claim 1, wherein the incoming call is transmitted to another extension telephone terminal that has picked up the incoming call in response to a request from the extension telephone terminal that picked up the incoming call.