JP2793657B2 - Automatic transaction equipment - Google Patents

Description

Description: BACKGROUND OF THE INVENTION (Industrial application field) The present invention relates to an automatic transaction apparatus represented by an automatic teller machine (ATM) used in financial institutions and the like, and more particularly to an automatic transaction apparatus capable of providing voice guidance. Related to transaction equipment.

(Prior Art) FIG. 2 is an external view showing an example of a conventional automatic transaction apparatus. In FIG. 1, a CRT display 2 is provided as a customer operation unit 1, and a high-resolution transparent touch sensor panel 3 capable of inputting its XY position by being pressed with a finger is installed on the CRT display 2. I have. Also,
The bill input / return port 4 is connected to a bill receiving / dispensing machine. The coin insertion / return port 5 is connected to a coin depositing / dispensing machine. The card insertion port 6 is connected to a card reader / printer. The passbook insertion slot 7 is connected to a passbook entry machine.

FIG. 3 is a block diagram of the automatic transaction apparatus shown in FIG. 2 for display and voice guidance of customer operation procedures and the like.

In FIG. 1, reference numeral 8 denotes a main control unit. The main control unit 8 includes a central processing unit (hereinafter referred to as a CPU) 9 and a program memory 10 for storing a control program of the automatic transaction apparatus.
And a RAM 11.

The output from the floppy disk drive unit 12 is supplied to the CPU 9, and the CPU 9 executes the program memory based on the output from the floppy disk drive unit 12.
A program for controlling the apparatus is extracted from 10 and stored in the RAM 11. The CPU 9 operates each function of the apparatus in accordance with the program stored in the RAM 11. The CRT display 2 and the touch sensor panel (touch sensor) 3 of the customer operation unit 1 are connected to the main control unit 8.

The sound generator 13 is controlled by the CPU 9 of the main controller 8. The sound generation unit 13 is composed of a magnetic disk 14, and among a plurality of operation words recorded in advance on the outer periphery of the audio drum 15, a corresponding operation word is based on an instruction from the CPU 9,
The data is read by the magnetic head 16 and transmitted as an audio output through the speaker 17.

Under such a configuration, the CRT display 2 normally displays a display of the transaction amount, a customer operation procedure, and the like under the control of the main control unit 8 to guide the customer to the operation procedure, and at the same time, sounds through the speaker 17. Provided guidance on the operation procedure.

In this case, the guidance of the operation procedure by voice is to select the corresponding operation word from the plurality of operation words recorded in advance on the outer periphery of the audio drum 15 of the magnetic disk 14 in accordance with an instruction from the main control unit 8, and to select the speaker 17. The audio output is limited to fixed audio information recorded in advance on the audio drum 15.

(Problems to be Solved by the Invention) However, in the above-described conventional automatic transaction apparatus, there is no function or means for recording voice guidance by itself, and fixed voice information (operation However, there is a problem that it is not possible to provide voice guidance according to the local dialect in which the automatic transaction apparatus is installed and commercial information that sometimes needs to be changed.

Further, there is a problem that the customer is likely to lack freshness and lack attention if the same voice guidance is used every time the automatic transaction apparatus is used every time.

Therefore, an object of the present invention is to make it possible for the automatic transaction device itself to easily dub the voice guidance language, thereby enabling commercial information and voice guidance in a local dialect where the automatic transaction device is installed, and for the voice language. It is an object of the present invention to provide an automatic transaction apparatus in which an announcer is changed from time to time to provide freshness and attention to a customer.

(Means for Solving the Problems) According to the present invention, a guidance display such as an operation procedure for a customer,
In an automatic transaction device capable of operation guidance by voice guidance, a microphone that converts voice input into an analog signal for registration of voice guidance, a speaker for voice guidance, and a display device for operation guidance at the time of registration of voice guidance, A customer operation unit having an input device, a memory for storing wording data for voice guidance in accordance with an operation procedure, and combining wording data taken out of the memory into an analog signal and inputting it to a speaker A voice analysis / synthesis element for analyzing and outputting voice input from a microphone to a voice digital signal;
A voice analysis / synthesis unit that registers voice digital signals from the synthesis element in a memory; and a main unit that controls the voice analysis / synthesis unit while causing a display device to perform predetermined display based on an instruction from an input device. A control unit, based on a change registration instruction from the input device, wherein the word data input from the microphone corresponding to the operation procedure is changed and registered as a voice digital signal in the memory in accordance with the operation procedure. Is what you do.

(Operation) Therefore, when it is desired to register the change of the voice guidance, the voice input for the change recording of the voice guidance is output as an analog signal by a microphone to the voice analysis / synthesis element of the voice analysis / synthesis unit. The voice analyzing / synthesizing element analyzes this into a voice digital signal and outputs it.

On the other hand, based on an instruction from the input device in the case of voice guidance change registration of the customer operation unit, the main control unit causes the display device in the case of voice guidance change registration to perform a predetermined display, and causes the voice analysis / synthesis unit to operate. Control.

In the voice analysis / synthesis unit, the voice digital signal is set and registered in the memory under the control of the main control unit. The voice data set and registered in the memory as described above is taken out under the control of the main control unit in the case of a customer operation, output to the speaker via the voice analysis / synthesis element, and performs voice guidance. .

As can be seen from the above description, by setting and registering (or updating and registering) the text data (voice data) of the voice guidance to be changed, the text of the voice guidance can be easily changed. Therefore, the standard language voice guidance (including information such as commercials to be changed every day) can be changed to a local dialect in which the automatic transaction apparatus is installed. Thereby, the friendliness can be given to the customer.

Also, whether the voice guidance is in a standard language or a non-standard language, by giving different voices at regular intervals, it is possible to give the customer freshness and to bring attention to the operation of the transaction.

(Example) Next, an example of the present invention will be described with reference to the drawings.

FIG. 1 is an external view showing an embodiment of the automatic transaction layer of the present invention, and the same or corresponding parts as those in FIG. 2 are denoted by the same reference numerals. In FIG. 1, reference numeral 18 denotes a microphone mounted on the entire surface of the customer operation unit 1 ', and 19 denotes a hole of an operation key for performing a staff operation. The operation key 19' is inserted into the hole 19 of the operation key. The main control unit 8 'switches the CRT display 2 and the touch sensor 3 of the customer operation unit 1' to the staff operation mode as the staff operation mode.

FIG. 4 is a block diagram of the main part of the present invention in the automatic transaction apparatus shown in FIG. 1, and the same or corresponding parts as those in FIG. In FIG. 4, the main control unit 8 '
The CPU 9 fetches a program for controlling the apparatus from the program memory 10 based on an output from a floppy disk drive (hereinafter referred to as FDD) 12, stores the program in the RAM 11, and stores the program in the RAM 11. The function of each unit of the device is operated according to the program stored in the. The customer operation unit 1 ′ includes a CRT display 2 as a display device of the present invention and a touch sensor (touch sensor panel) 3 as an input device of the present invention.
, A speaker 17 for voice guidance, a microphone 18 for inputting voice, and an operation key 19 ′. The voice analysis / synthesis unit 20 analyzes a voice input into a digital signal and synthesizes a voice digital signal into an analog signal.
21, a RAM 22, a program memory 24, and a CPU 23 which operates according to a program stored in the program memory 24 and controls the voice analyzing / synthesizing element 21 and the RAM 22. Here, the audio signal (analog signal) input from the microphone 18 is analyzed into a digital signal by the audio analyzing / synthesizing element 21, and the digital signal is
It is stored in the RAM 22 by U23. In addition, RAM22
The extracted voice digital signal is formed into an analog signal by the voice analysis / synthesis element 21 and transmitted to the speaker 17. The voice analysis / synthesis unit 20 is connected to the main control unit 8 'via an interface controller 25, and operates according to a command from the main control unit 8'. 26 is a battery, RAM2
Connected to two. The RAM 22 is backed up by a battery 26 so that the contents of the RAM 22 do not disappear even if the power of the automatic transaction apparatus is turned off.

FIG. 5 is a flowchart showing an example of voice guidance output when the automatic transaction apparatus of FIG. 1 is operated. In FIG. 5, reference numerals 1 to 8 indicate word numbers (word numbers).

During operation of the automatic transaction apparatus, the customer depresses the transaction selection key using the touch sensor 3 (step S1). Here, the case of a payment transaction is taken as an example. The main control unit 8 'issues a command to the voice analysis / synthesis unit 20 to output "Hello, please insert a card." Based on the depression of the transaction selection key. These voice guidance texts are given a text number (text No.), and this text No. and output are sent from the main control unit 8 'to the voice analysis / synthesis unit 20 via the interface controller 25. By being instructed, the voice analysis / synthesis unit 20 can output voice guidance of the corresponding word number. Therefore, the CPU 2 of the voice analysis / synthesis unit 20
3 receives the word 1 and the output from the main control unit 8 'by a command, refers to the word management table in the RAM 22, obtains the start address and the end address of the corresponding word 1, and reads out the word data area from the word data area. The data of the word No. “1” is read and sent to the voice analysis / synthesis element 21. In addition, RAM22
The content is divided into a text management table and a text data area as shown in FIG. 6, and each text data in the text data area is managed by the text management table. The word management table stores the start address and the end address of each word in the order of the word No., and the word data area stores data of the corresponding word between the start address and the end address of each word. . Voice analysis / synthesis element 21 is CP
The data (voice digital data) of the word 1 fetched from the RAM 22 by the U23 is synthesized and converted into an analog,
To the speaker 17 to output voice guidance, that is, the phrase 1 "Welcome. Please insert a card."

Next, the customer inserts the card into the insertion slot 6 according to the voice guidance of the wording 1 (step S2), and the main control unit 8 '
Instructs the CPU 23 of the speech analysis / synthesis unit 20 to output the word No. “2” (the word 2 and the output) as described above.
Here, the data of the wording 2 is the data of “please press the password”. CPU23 is wording 2 from RAM22
And sends it to the voice analysis / synthesis element 21.
The voice analyzing / synthesizing element 21 synthesizes the data of the word 2 (voice digital data) and sends it to the speaker 17 as an analog signal. Accordingly, the speaker 17 presses the phrase “Please press the password” to output the voice guidance corresponding to No. “2” (text 2).

Next, the customer inputs the personal identification number in accordance with the voice guidance of the word 2 (step S3), and in the same manner as described above,
The voice guidance of the phrase 3 "Please press the payment amount" is provided from the speaker 17.

Next, the customer inputs the amount of payment in accordance with the voice guidance of the wording 3 (step S4), and in the same manner as described above, press the wording 4 "confirm if the amount is acceptable, and press the correction if it is different. Is provided from the speaker 17.

Next, the customer presses down the confirmation key according to the voice guidance of the word 4 (step S5), and the voice guidance of the word 5 “Please wait for a while. Performed from 17.

Next, the card is ejected from the insertion slot 6 (step S6).
At the same time, a commercial of the phrase 6 “Use a convenient and affordable XX comprehensive account.” Is performed from the speaker 17. Further, the voice guidance of the phrase 7 "Please take the card."

Next, a bill and a statement (transaction statement) are discharged from the bill input / return port 4. Then, the voice guidance of the phrase 8 "Thank you."

As described above, the location where the voice guidance is to be output and the word number thereof are determined in advance by the program of the main control unit 8 '.

Next, when voice guidance is externally recorded in the automatic transaction apparatus and it is desired to use the voice guidance at a predetermined point in the transaction flow, the following is performed.

That is, in order to record the voice guidance, first, the clerk inserts the operation key 19 'into the hole 19 of the operation key and turns it, so that the main control unit 8' operates as the clerk operation mode with the CRT display 2 of the customer operation unit 1 '. The touch sensor 3 is switched for staff operation. The CPU 9 of the main control unit 8 '
As a result, a staff operation menu as shown in FIG. 7 is displayed on the screen of the CRT display 2. Here, when the attendant presses the "4" key, the automatic transaction apparatus switches to the voice guidance recording mode. Then, a display as shown in FIG. 8 is performed on the screen of the CRT display 2 by the CPU 9 of the main controller 8 '. From the screen display of FIG. 8, a selection is made as to whether to record all words or only the instructed words. Here, for example, when the "1" key is pressed, the screen of the CRT display 2 is switched as shown in FIG. Here, on the screen of the CRT display 2, the total number of texts corresponding to the text No. is displayed for the text No .. In addition, on the screen of the CRT display 2, the text number to be recorded now and the standard text most suitable for the program of the main control unit 8 'or the text of the previously recorded text are displayed. The word No. and the standard word corresponding to the word No. are programmed in advance in the program of the program memory 10 of the main control unit 8 '. For example,
When the wording No. is “1”, the standard wording is “Welcome. Please insert a card” as shown in FIG.
However, if it is desired to simply change this to "Welcome." And record, look at the screen display shown in FIG. Then release the "Record" key when finished. At this time, the voice analysis / synthesis unit 20 digitizes the voice signal (analog signal) from the microphone 18 by the voice analysis / synthesis element 21,
This is sequentially stored by the CPU 23 from the beginning in an unused area in the text data area in the RAM 22 or when recording all text. Next, the CPU 23 stores the start address and the end address of the text data of the text No. at the location of the text No. designated by the CPU 9 of the main control unit 8 'in the text management table in the RAM 22. When the clerk presses the "play" key on the screen shown in Fig. 9 and confirms that the recording has been made, the user can press the "next word" key to proceed to the next word number and record again. If you want to redo the recording, press the "Redo" key and redo the recording in the same manner as described above. Also, when the text number corresponding to the text that is not desired to be changed, pressing the “next text” key advances to the text number corresponding to the next text. When the “next word” key is pressed, the next word number and the corresponding standard word are updated and displayed instead of the previous word number and the corresponding standard word. Recording is performed in the same manner as described above. Then, in this manner, the process proceeds to the last word No., and when the recording of the word corresponding to the last word No. is completed, all the word recordings, here, the word recordings of word No. 1 to word No. 25 are recorded. It ends.

In the voice guidance recording display shown in FIG. 8, when selecting the instruction word recording, the user presses the "2" key and inputs the number of the word No. of the word to be changed. And the corresponding standard wording is C
The screen of the RT display 2 is displayed as shown in FIG.
As for recording, press the displayed “Record” key with your finger and
Go to 18, say the word to be recorded, and release the "Record" key when finished. As a result, the text of the specified text No. is recorded in the same manner as described above. In addition, reproduction and redo are performed in the same manner as described above.

As can be seen from the above description, the automatic transaction apparatus provides voice guidance as shown in the flow of FIG. 5 in the case of, for example, a payment transaction. As described above, the text of such voice guidance can be easily changed to a desired text, and this can be stored in the RAM 22 and registered. Accordingly, information such as a commercial that is desired to be changed daily (for example, the wording of the commercial No. 6 in FIG.
(For example, words No. 1 to No. 5 and No. 7 in FIG. 5) in the local language where the Automated Transaction Machine is installed. Can be. Thereby, the friendliness can be given to the customer. In the present invention, it is assumed that the voice guidance includes information such as the commercial.

Also, by giving the commercials and other information and voice guidance different voices at regular intervals, regardless of the standard language, the customer is provided with freshness and aroused attention when operating the transaction. Can be.

The present invention is not limited to the present embodiment, and various applications and modifications can be considered without departing from the gist of the present invention. Although the case of the payment transaction has been described with reference to FIG. 5 of the present embodiment, the present invention is similarly applied to the case of a transaction such as deposit, deposit, transfer, transfer, and the like. Also, the CPU 9 may have the function of the CPU 23 without providing the CPU 23 in FIG.

(Effect of the Invention) As described above, if the automatic transaction device according to the present invention is used, the main control unit controls the voice analysis / synthesis based on the instruction of the input device, and the voice analysis / synthesis unit controls the main control unit. Based on the above, the digital signal obtained by analyzing the voice input from the microphone for voice guidance change recording is set and registered (or updated and registered) in the memory, so that the wording of the voice guidance can be easily changed. it can. Therefore, the voice guidance of the standard language (including information such as commercials to be changed daily) can be changed to that of the other dialect in which the automated teller machine is installed, thereby giving the customer a familiarity. be able to. Further, by giving the voice guidance a different voice at regular intervals irrespective of the standard language, there is an effect that freshness can be given to the customer and attention can be given to the operation of the transaction.

[Brief description of the drawings]

FIG. 1 is an external view showing an embodiment of an automatic transaction apparatus according to the present invention, FIG. 2 is an external view showing an example of a conventional automatic transaction apparatus, and FIG. 3 is a display and voice guidance of operation procedures in FIG. FIG. 4 is a block diagram of a main part of the automatic transaction apparatus of FIG. 1, FIG. 5 is a flowchart showing an example of voice guidance output at the time of payment transaction operation by the automatic transaction apparatus, and FIG. 7 to 9 are views showing screen displays on the CRT display 2 respectively. 1 '... customer operation unit, 2 ... CRT display, 3 ... touch sensor (touch sensor panel), 8' ... main control unit, 9,23 ... CPU, 10, 24 ... program memory, 11, 22 ... RAM, 12 ... Floppy disk drive, 17 ... Speaker, 18 ... Microphone, 19 '... Operation key, 20 ... Speech analysis / synthesis unit, 21 ... Speech analysis / synthesis element .

Claims (1)

(57) [Claims] 1. A guidance display for operating procedures and the like for a customer;
In an automatic transaction device capable of guiding operation by voice guidance, a microphone for converting a voice input into an analog signal for registration of the voice guidance, a speaker for voice guidance, and a guidance for operation guidance during registration of the voice guidance. A customer operation unit having a display device and an input device, a memory for storing the text data for the voice guidance in accordance with the operation procedure, and synthesizing the text data extracted from the memory into an analog signal, A voice analysis / synthesis element for inputting to a speaker or for analyzing and outputting a voice digital signal from a voice input from the microphone,
A voice analysis / synthesis unit for registering a voice digital signal from the voice analysis / synthesis element in the memory, and a predetermined display on the display device based on an instruction from the input device; A main control unit that controls an analysis / synthesis unit; based on a change registration instruction from the input device, wording data input from the microphone corresponding to an operation procedure; Automatic transaction apparatus characterized in that the information is changed and registered as a voice digital signal.