JPH03127293A - Automatic transaction device - Google Patents

Abstract

PURPOSE:To enable a customer to feel friendship for a device by setting or updating and registering message data (voice data) of a voice guidance to be changed in a memory to change the dialect of the voice guidance. CONSTITUTION:A main control part 8' controls a voice analyzing and synthesizing part 20 based on the indication of an input device (touch sensor panel) 3 in a customer operation part 1'. Since the digital signal obtained by analysis of the voice input for voice guidance change recording from a microphone 18 is set or updated and registered in the memory by the control of the main control part 8', the voice analyzing and synthesizing part 20 easily changes the message of the voice guidance. Consequently, the voice guidance in a standard language can be changed to the dialect in the region where an automatic transaction device is installed. Thus, the customer can feel friendship for this device.

Description

DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to automated teller machines such as automatic teller machines (ATMs) used in financial institutions, etc. Relating to trading devices.

(Prior Art) FIG. 2 is an external view showing an example of a conventional automatic transaction device. In the same figure, a CRT display 2 is provided as a customer operation section 1, and a high-resolution transparent touch sensor panel 3 is installed on this CRT display 2 so that the X-x position can be entered by pressing with a finger. There is. Further, the banknote input/return port 4 is connected to a banknote deposit and withdrawal machine. Further, the coin insertion/return port 5 is connected to a coin deposit/dispensing machine. Further, the card insertion slot 6 is connected to a card reader/printer. Additionally, the passbook insertion lower is connected to the passbook entry machine.

FIG. 3 is a diagram showing the configuration of a device for displaying customer operation procedures and providing voice guidance in the automatic transaction device of FIG. 2.

In the same figure, 8 is a main control section, and this main control section 8
is a central processing unit (hereinafter referred to as CPU) 9 and a program memory 1 that stores control programs for the automatic transaction device.
0 and RAMII.

Note that the CPU 9 is supplied with the output from the floppy disk drive section 12, and based on the output of the floppy disk drive section 12, the CPU 9 takes out a program for controlling the device from the program memory 10 and stores it in RAMII. Store. CPU9 is this RAMII
Each function of the device is operated according to a program stored in the device. A CRT display 2 and a touch sensor panel (touch sensor) 3 of the customer operation section 1 are connected to a main control section 8 .

Further, the voice generating section 13 is controlled by the CPU 9 of the main control section 8. The sound generating section 13 is composed of a magnetic disk 14, and a corresponding operation wording is read out from among a plurality of operation words pre-recorded on the outer periphery of the sound drum 15 by a magnetic head 16 based on an instruction from the CPU 9, and is output to a speaker. 17 as an audio output.

Under the control of the main control unit 8, the CRT display 2 normally displays transaction amounts, customer operation procedures, etc. to guide the customer through the operation procedures, and at the same time outputs audio through the speaker 17. provided guidance on the operating procedures.

In this case, the audio guidance for the operation procedure is provided by selecting the appropriate operation wording from among a plurality of operation wordings pre-recorded on the outer periphery of the audio drum 15 of the magnetic disk 14 according to instructions from the main control unit 8, and However, the output is limited to fixed audio information recorded on the audio drum 15 in advance.

(Problem to be Solved by the Invention) However, the conventional automatic transaction device described above does not have a function or means to record voice guidance by itself, and fixed voice information (operation Therefore, there was a problem in that it was not possible to provide voice guidance tailored to the dialect of the region where the automatic transaction device was installed or commercial information that could be changed from time to time.

In addition, for customers, there is a problem that if the voice guidance is the same every time they use the automatic transaction device, it will not be fresh and there is a high possibility that they will lack attention.

Therefore, an object of the present invention is to enable the automatic transaction device itself to easily dub the voice guidance text, thereby making it possible to provide commercial information and voice guidance in the dialect of the region where the automatic transaction device is installed. To provide an automatic transaction device which gives freshness to customers and arouses their attention by changing the anallancer from time to time.

(Means for Solving the Problems) The present invention provides voice guidance in an automatic transaction device capable of displaying operating procedures etc. to a customer to guide the customer in the operating procedures, and also providing audio guidance of the operating procedures etc. A microphone that converts audio input into an analog signal for recording changes, a speaker for audio guidance,
A customer operation unit having a display device and a human power device in the case of customer operation and voice guidance change registration, and causing the display device to perform a predetermined display based on instructions from the input device of the customer operation unit, and as described below. A main control unit that controls a voice analysis/synthesis unit, a memory that stores each text data for voice guidance, and a main control unit that synthesizes the text data retrieved from the memory into an analog signal based on control from the main control unit. and an audio analysis/synthesis element that analyzes and outputs the audio input from the microphone to the audio digital signal, and outputs the audio signal to the speaker.The audio analysis/synthesis element The apparatus is characterized by comprising a voice analysis/synthesis section that registers a voice digital signal from the memory in the memory.

(Function) Therefore, if you want to register changes to the voice guidance,
A voice input for recording changes to the voice guidance is output as an analog signal to the voice analysis/synthesis element of the voice analysis/synthesis section using a microphone. The voice analysis/synthesis element analyzes this into a voice digital signal and outputs it.

On the other hand, the main control section causes the display device to perform a predetermined display in the case of voice guidance change registration based on instructions from the input device of the customer operation section in the case of voice guidance change registration, and also causes the voice analysis/synthesis section to perform a predetermined display. Control.

In the voice analysis/synthesis section, the voice digital signal is set and registered in the memory based on the control from the main control section. The audio data set and registered in memory in this way is
In the case of customer operation, the voice is extracted under control from the main control unit and output to the speaker via the voice analysis/synthesis element to provide voice guidance.

As can be seen from the above, the wording of the voice guidance can be easily changed by setting and registering (or updating and registering) the wording data (voice data) of the voice guidance to be changed in the memory.

Therefore, it is possible to change the voice guidance in standard language (including information such as commercials that you want to change daily) to one in the dialect of the region where the automatic transaction device is installed. This allows you to feel closer to your customers.

In addition, by changing the voice guidance to a different voice for a certain period of time, whether in standard or non-standard language,
It can give freshness to customers and make them pay attention to transaction operations.

(Example) Next, embodiments of the present invention will be described using the drawings.

FIG. 1 is an external view showing an embodiment of the automatic transaction device of the present invention, and the same reference numerals are used for the same or corresponding parts as in FIG. 2. In FIG. 1, reference numeral 18 indicates a microphone mounted on the front surface of the customer operation unit 1', and reference numeral 19 indicates a hole for an operation key used for staff operations.The operation key 19' is inserted into the hole 19 of the operation key. By turning the main control section 8', the main control section 8' switches the CRT display 2 and touch sensor 3 of the customer operation section 1' to the attendant operation mode.

FIG. 4 is a block diagram of the main parts of the automatic transaction device of FIG. 1 according to the present invention, and the same reference numerals are used for the same or corresponding parts as in FIG. 3. In FIG. 4, the main control section 8' is a CPU
9, a program memory 10, and a RAM II.
The PU 9 stores the program memory 10 based on the output from the floppy disk drive unit (hereinafter referred to as FDD) 12.
Take out the program that controls the device and save it to RAMI.
The functions of each part of the device are operated according to the program stored in RAM II.

Further, the customer operation section 1' includes a C as a display device of the present invention.
It is composed of an RT display 2, a touch sensor (touch sensor panel) 3 as an input device of the present invention, a speaker 17 for audio guidance, a microphone 18 for inputting audio, and an operation key 19'. The voice analysis/synthesis unit 20 also includes a voice analysis/synthesis element 21 for analyzing voice input into a digital signal and synthesizing the voice digital signal into an analog signal, and an RA.
M22, a program memory 24, and a CPU 2 that operates according to the program stored in the program memory 24 and controls the speech analysis/synthesis element 21 and RAM 22.
It is composed of 3. Here, the audio signal (analog signal) inputted from the microphone 18 is analyzed into a digital signal by the audio analysis/synthesizing element 21, and the digital signal is stored in the RAM 22 by the CPO 23. Further, the audio digital signal taken out from the RAM 22 by the CPU 23 is converted into an analog signal by the audio analysis/synthesis element 21, and is sent to the speaker 17. The speech analysis/synthesis section 20 is connected to the main control section 8' via an interface controller 25,
It operates according to commands from the main control section 8'. Note that 26 is a battery, and the RAM 22
It is connected to the. And the RAM 22 is the battery 26
The contents of the RAM 22 are backed up by , so that the contents of the RAM 22 will not be erased even if the automatic transaction device main body is turned off.

FIG. 5 is a flowchart showing an example of audio guidance output during operation of the automatic transaction device shown in FIG.

In addition, in FIG. 5, 1 to 8 indicate wording numbers (wording destinations).

When operating the automated transaction device, the customer touches the touch sensor 3.
The transaction selection key is pressed down (step Sl). Here, we will take the case of a payment transaction as an example. Based on the depression of the transaction selection key, the main control section 8' issues a command to the voice analysis/synthesis section 20 to output "Welcome. Please insert your card." These voice guidance texts are text numbers (text NQ,)
is given, and the main control section 8' instructs the speech analysis/synthesis section 20 via the interface controller 25 to output this sentence, so that the speech analysis/synthesis section 20 outputs the corresponding output. It is now possible to output voice guidance for text. Therefore, the speech analysis/synthesis section 2
When the CPU 23 of No. 0 receives a command from the main control unit 8' indicating that the wording 1 is to be output, it refers to the wording management table in the RAM 22, obtains the start address and end address of the corresponding wording 1, and stores the wording data. From the area to Fungohiro”
1" data is read out and sent to the speech analysis/synthesis element 21. The inside of the RAM 22 is divided into a wording management table and a wording data area, as shown in FIG. It is managed by a management table.The wording management table stores the start address and end address of each wording in order of wording, and the wording data area stores the wording that corresponds between the starting address and end address of each wording. The voice analysis/synthesis element 21 synthesizes the data (voice digital data) of wording 1 taken out from the RAM 22 by the CPU 23, converts it into analog data, and sends it to the speaker 17. Outputs wording 1, "Welcome. Please insert your card."

Next, the customer follows the voice guidance in wording 1 and inserts the card into the insertion slot 6 (step S2), and the main controller 8'
Instructs the CPU 23 of the speech analysis/synthesizing unit 20 to output the word ``2'' (which should be the word 2) as described above. Here, the data for word 2 is "Please press your password." CPU23 is RA
The data of wording 2 is extracted from M22 and sent to the speech analysis/synthesis element 21. The voice analysis/synthesis element 21 synthesizes the data of wording 2 (audio digital data) and sends it to the speaker 17 as an analog signal. Therefore, speaker 17
The message “Please press the password” corresponding to the seed “2” (word 2) is output as voice guidance.

Next, the customer follows the voice guidance in wording 2 and enters the PIN number (step S3), and in the same manner as described above,
The speaker 17 provides voice guidance for the message 3, "Please press the payment amount."

Next, the customer inputs the payment amount according to the voice guidance in message 3 (step S4), and then, in the same way as described above, in message 4, ``If the amount is correct, please press "Confirm," if it is incorrect, press "Correct." ” voice guidance is given from the speaker 17.

Next, the customer presses the confirmation key in accordance with the voice guidance in message 4 (step S5), and in the same manner as described above, the voice guidance in message 5, ``Please wait for a moment, the process is currently being processed,'' is displayed on the speaker. 17
It is done more.

Next, the card is ejected from the insertion slot 6 (step S6)
At the same time, the speaker 17 makes a commercial with the message 6, ``Please use the convenient and advantageous XXX general account.'' Furthermore, voice guidance for word 7, ``Please take the card,'' is performed.

Next, banknotes and statement slips (transaction statement slips) are discharged from the banknote insertion/return slot 4. Then, from the speaker 17, voice guidance of message 8, ``Thank you very much.'' is performed.

As mentioned above, the location where the audio guidance is to be output and the wording thereof are determined in advance by the program of the main controller 8'.

Next, if you want to externally record voice guidance on the automated teller machine and use it at a predetermined point in the transaction flow, do the following.

That is, in order to record voice guidance, the clerk first inserts the operation key 19' into the hole 19 of the operation key and turns it, so that the main control section 8' switches between the CRT display 2 of the customer operation section 1' and the CRT display 2 in the attendant operation mode. The touch sensor 3 is switched to the one for staff operation. Then, the CPU 9 of the main control section 8' displays an attendant operation menu as shown in FIG. 7 on the screen of the CRT display 2.

When the clerk presses the "4" key, the automatic transaction device switches to the voice guidance recording mode. Then, the CPU 9 of the main controller 8'
A display as shown in FIG. 8 is displayed on the screen of the display 2. From the screen display shown in FIG. 8, it is possible to select whether to record all text or only the text specified. Here, for example, if the key "1" is pressed, the screen of the CRT display 2 changes as shown in FIG. 9. Here, on the screen of the CRT display 2, the number of words in the entire sentence corresponding to the sentence is displayed for each sentence. Moreover, CR
On the screen of the T-display 2, the text to be recorded and the most suitable standard text or previously recorded text are displayed according to the program of the main control unit 8'. Note that the wording and the standard wording corresponding thereto are programmed in advance in the program in the program memory 10 of the main control unit 8'. For example, when Bungen Hiro is "1", the standard text is "Welcome. Please insert your card" as shown in Figure 9, but this can be simply changed to "
welcome. ” If you want to change the recording to 9th
Looking at the screen display shown in the figure, while pressing the "Record" key with your finger, face the microphone 18 and say "Welcome." When finished, release your finger from the "Record" key. At this time, the voice analysis/synthesis section 20 analyzes and synthesizes the voice signal (analog signal) from the microphone 18.
The synthesizer 21 digitizes it, and the CPU 23
Therefore, when recording all the words or an unused area in the word data area in the RAM 22, the words are stored sequentially from the beginning. Next, the CPU 23 reads the wording management table in the RAM 22.
The start address and end address of the text data of the text are stored in the text location specified by the CPU 9 of the main control unit 8'. Once the staff member presses the "play" key on the screen shown in Figure 9 and confirms that the recording has been made, the staff member can press the "next message" key to proceed to the next message, and then re-record the message. If you wish to redo the recording, press the "Redo" key and redo the recording in the same manner as described above.

Also, when dealing with wording that you do not want to change,
By pressing the "next word" key, the process advances to the word word corresponding to the next word. When the "next wording" key is pressed, the next wording word hiro and its corresponding standard wording are updated and displayed in place of the previous wording and its corresponding standard wording. Recording is performed in the same manner as described above. In this way, when the process advances to the final wording target and the recording of the wording corresponding to the last wording is completed, the recording of all the words, in this case, the wording recording of wording 1 to word N11L25 is completed.

In addition, in the voice guidance recording display shown in FIG.
To select recording of instruction text, press the "2" key and enter the number of the text you want to change, and the text and the corresponding standard text will be recorded on the CRT.
The screen of the display 2 is displayed as shown in FIG. For recording, as explained in the full speech recording, press the displayed "Record" key with your finger and press microphone 1.
8, say the words to be recorded, and when finished, release your finger from the "record" key. As a result, in the same manner as described above, the text of the instructed message is recorded. Other operations such as playback and redoing are performed in the same manner as described above.

As can be seen from the above description, in the case of a payment transaction, for example, the automatic transaction device provides voice guidance as shown in the flowchart of FIG. 5. The wording of such voice guidance can be easily changed to the desired wording as described above,
This can be stored and registered in the RAM 22. Therefore, information about commercials, etc. that you want to change daily (for example, the wording of the commercial in Figure 5, wording 8).
It is possible to change the voice guidance in standard language (for example, the wording in FIG. 5) to the dialect of the region where the automatic transaction device is installed. . This allows you to feel closer to your customers. Note that in the present invention, information such as the commercials mentioned above is also handled as audio guidance.

In addition, information such as the commercials and audio guidance,
Regardless of the standard language, by using a different voice for a certain period of time, it is possible to give freshness to the customers and make them pay attention to the transaction operations.

The present invention is not limited to this embodiment, and various applications and modifications can be made without departing from the gist of the present invention.

In this embodiment, FIG. 5 describes the case of a payment transaction, but the present invention relates to a deposit transaction.

The same applies to transactions such as deposits, transfers, and transfers. Further, the CPU 23 in FIG. 4 of this embodiment may not be provided, and the CPU 9 may have the function of the CPU 23.

(Effect of the invention) As described above, if the automatic transaction device according to the present invention is used,
Based on the instructions from the input device, the main control section controls the voice analysis/synthesis section, and the voice analysis/synthesis section analyzes the voice input from the microphone for recording the voice guidance change based on the control of the main control section. The obtained digital signal is set and registered (or updated and registered) in the memory, thereby making it possible to easily change the wording of the voice guidance.

Therefore, it is possible to change the voice guidance in standard language (including information such as commercials that you want to change daily) to one in the local dialect where the automatic transaction device is installed.
This allows you to feel closer to your customers. In addition, by making the voice guidance in a different voice at regular intervals, regardless of whether the voice guidance is in standard language or not, it is possible to give freshness to the customers and make them pay attention to the transaction operations.

[Brief explanation of the drawing]

Fig. 1 is an external view showing an example of an automatic transaction device according to the present invention, Fig. 2 is an external view showing an example of a conventional automatic transaction device, and Fig. 3 is a display and audio guidance of the operating procedure in Fig. 2. Figure 4 is a diagram showing the main parts of the automated teller machine shown in Figure 1, Figure 5 is a flowchart showing an example of audio guidance output during payment transaction operation by the automated teller machine, and Figure 6 is a diagram of the RAM 22. Diagrams showing the internal configuration, Figures 7 to 9
Each figure shows a screen display on the CRT display 2. 1'...Customer operation section, 2...CRT display,
3...Touch sensor (touch sensor panel), 8'.
...Main control unit, 9,23...CPU, 10.24...
-Program memory, 11.22...-RAM. 12... Floppy disk drive unit, 17... Speaker, 18... Microphone, 19'... Operation key 20... Voice analysis/synthesis unit, 21... Voice analysis/synthesis element . ``J9.Pa.' A device for displaying and voice guidance on the steps to be taken in the conventional automatic vJ trading machine (Fig. 2) and audio guidance. IIJ time and audio show examples of instances 7
0-Chat text 'Management table Major damage data area Diagram showing the configuration inside the RAM 22 Figure 6 Figure 7 Figure 8 Figure 9

Claims (1)

[Scope of Claims] An automated transaction device capable of displaying operating procedures etc. to a customer to guide the customer in the operating procedures, and also providing voice guidance regarding the operating procedures etc., wherein: a customer operation section having a microphone for inputting analog signals, a speaker for voice guidance, a display device and an input device for customer operation and voice guidance change registration; Based on the instructions, the display device performs a predetermined display, and also performs voice analysis and analysis described later.
a main control unit that controls a synthesis unit; a memory that stores each text data for voice guidance; and a main control unit that synthesizes the text data taken out from the memory into an analog signal based on control from the main control unit and outputs the signal to the speaker. and an audio analysis/synthesis element that analyzes and outputs the audio input from the microphone into an audio digital signal, and the audio analysis/synthesis element outputs the audio from the audio analysis/synthesis element based on a control signal from the main control section. An automatic transaction device comprising a voice analysis/synthesis section that registers digital signals in the memory.