JP2751566B2 - Representative telephone number service - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Summary] With regard to additional services of ISDN (Integrated Services Digital Network) subscribers, the purpose is to enable users to receive various services by the representative number of the same affiliated store, A database group including a database A in which telephone numbers, addresses and names of users are registered, and a database B in which stores of the same series are grouped and telephone numbers, addresses and store names are registered. Is provided with database search means for assigning a representative telephone number N for each grouping, and searching for an address in database B to which the representative telephone number N is assigned based on the address in database A. When the grouping representative telephone number N assigned to the database B is received, The area to which the calling user belongs is detected, the database B to which the grouping representative telephone number N is assigned is searched, and a call is made to a counterparty store belonging to the area to which the calling user belongs.

[Industrial applications]

The present invention relates to supplementary services for ISDN (Integrated Services Digital Network) subscribers.

ISDN (Integrated Services Digital Net-work) is a communication network that can adopt the latest digital communication technology and computer technology, and can meet more diverse information communication requirements.

It is possible to connect not only conventional telephone terminals but also terminals with various functions to ISDN (Integrated Services Digital Network), and various additional services will be provided in addition to various telephone services in the future. It is expected to come.

Therefore, a display function such as a display is added to the telephone terminal to display a starting telephone number or an incoming telephone number,
It is conceivable that service information for users is diversified by displaying billing information and other service information.

In particular, as a representative telephone number service, it is considered that it would be convenient if a representative telephone number is given to the same affiliated store so that the user can receive various services.

[Conventional technology]

Representative telephone number service in the conventional telephone exchange,
In PBX etc., there is a method of automatically connecting to an attendant console or extension telephone automatically with a representative telephone number, a method of connecting to a vacant telephone sequentially with a group telephone representative number, etc. It was not granted and automatically provided to users.

For example, if a user does not know the phone number of a nearby sushi restaurant but wants to go home, look up the phone number for each industry in the phone number book and make a call, or get information from a nearby acquaintance or direct mail There was no proper way but to get a phone order.

[Problems to be solved by the invention]

It is difficult to provide the above-mentioned delivery service automatically by the representative telephone service of the conventional telephone exchange, but it is thought that such service can be provided if ISDN becomes widespread. Can be

SUMMARY OF THE INVENTION It is an object of the present invention to enable a user to receive a service using a representative number of the same affiliated store using an ISDN subscriber telephone terminal.

[Means for solving the problem]

FIG. 1 shows a principle configuration diagram of the present invention. In the figure, 1
Is a group of delivery shops of the same series grouped, 2 is a user, 3 is a public network, 4 is a subscriber line exchange, 5 is a database group, and 6 is a database search means.

In the database group 5, the database A registers the user's telephone number, address, and name, and the database B registers the telephone numbers, addresses, and store names of the grouped out-of-office stores in the same group.

The database B is provided with a representative telephone number N for each grouping, and a means 6 for searching an address of the database B to which the representative telephone number N is assigned based on the address of the user of the database A is provided. When the user 2 registered in A calls the grouping representative telephone number N assigned to the database B, the public network 3 detects the area to which the calling user 2 belongs from the database A, and the grouping representative telephone number. A search is made for the database B to which N is assigned, and a call is made to the destination store located at the most convenient location in the area to which the calling user 2 belongs.

[Action]

FIG. 2 shows a processing flowchart of the present invention. In the figure, a user calls a representative number of a group registered in advance (11). The user is put on hold, and a timer (which is automatically cut off after a certain period of time) is applied to the hold state (12). Search the database A in which the user's telephone number, address, and name are registered, and determine the user's district (13). The area to which the user belongs is found, and a database B in which telephone numbers and addresses in which stores of the same group are grouped is registered is searched (14). The search means calls the other party at the most convenient location for the user and calls the other party's telephone (15). It is displayed on the display of the receiving terminal of the other party's telephone and waits for a response as to whether the call can be connected (1.
6). If OK, the timer is stopped (17) and the connection is made as it is (18). The other party's telephone and the calling user enter a talking state (19). If NO, the network will be further database B
Then, the next appropriate destination is searched (20), and the same operation is repeated until the actual search time reaches the set maximum search time (21). When the maximum time is reached, the calling user is disconnected and terminated (22).

〔Example〕

FIG. 3 shows an embodiment of the database search means of the present invention. The figure shows an example of the construction of the database B, in which the map is divided into squares, and the positions of the stores in the group are registered by coordinates. For example, stores in the group are registered in advance such as coordinates (3, 3) for store 1, coordinates (2, 1) for store 2, and coordinates (1, 4) for store 3. Similarly, the user can set the district in the database B. If the user's district is the coordinates (4,2), the store 1 with the coordinates (3,3) closest to the coordinates (4,2) can be connected. If the store 1 is not OK, it is possible to connect the store 2 at the next closest coordinates (2, 1). The user can immediately set the address area in the database B by registering the address area in the database A in advance with the same coordinates.

FIG. 4 shows an embodiment of the service pattern of the present invention.
For example, if a user does not know the phone number of a nearby sushi restaurant but wants to go home, calling the representative phone number of the sushi restaurant group (for example, 1234) will open the public network to the user. It is a service that calls the other party in the most convenient location.

Although various patterns are conceivable, here are examples of the following three patterns.

First pattern: When a call is connected in the first search of the network, see FIG. 4 (a). The user calls a representative number (1234).

The originating exchange (LS) plays a hold tone to the user, puts it on hold, and activates a timer for waiting for a reply from the destination exchange.

Database search i. The network recognizes the user's address, name, and telephone number in database A using the calling number as a search item.

ii. Based on the representative telephone number called by the user, it is determined from the database B which type (for example, a sushi shop or a pizza shop) is to be searched, and the closest party to the user is extracted.

After searching for the destination, the originating exchange calls the destination exchange.
The terminating exchange calls the other party. At this time, the address, name, and telephone number of the caller are displayed on the display of the receiving terminal at the time of incoming call so that the other party can know where the call was made from before the answer.

If there is a response from the called side, the called exchange issues a connection request to the calling exchange and connects to the user.

The user and the other party communicate about the business.

2nd pattern; the other party in the first search of the network is rejected,
FIG. 4 (b) when a call is connected in the second search
Reference is the same as above.

The other party looks at the display of the receiving terminal and determines that the call is not accepted, and issues a signal to reject the response. (As a method of giving a signal, the receiving terminal exchanges an acceptance / rejection message between the destination terminal and the destination exchange before sending a response message.) Give a message.

The originating exchange searches the database B again. Since the previous search result is stored, the search result is omitted, and the other party is further searched in the same procedure.

In the same manner as described above, a call is received to a new partner and a call is connected. (If the response is rejected many times, the same process is repeated on the calling exchange side.) If the new destination responds, it connects to the calling side and communicates the business.

Third pattern: When the connection is not easily made and the connection is automatically cut off, see FIG. 4 (c). The same as in the above case.

The originating exchange automatically disconnects the user.

〔The invention's effect〕

With the representative telephone number service as described above, additional functions can be provided, and the telephone service can be enhanced.

[Brief description of the drawings]

FIG. 1 is a block diagram of the principle of the present invention, FIG. 2 is a processing flowchart of the present invention, FIG. 3 is an embodiment of database construction, and FIG. 4 is an embodiment of a service pattern. In the figure, 1 is a group of delivery shops in the same group that are grouped, 2 is a user, 3 is a public network, 4 is a subscriber line exchange,
Reference numeral 5 denotes a database group, and 6 denotes a database search unit. (11) to (22) show the processing steps of the flowchart.

Claims (1)

(57) [Claims] In a subscriber line exchange (4) connected to a public network (3), a database A in which telephone numbers, addresses and names of users are registered, and stores of the same group are grouped to obtain telephone numbers. It has a database group (5) including a database B in which addresses and store names are registered. The database B has a representative telephone number N for each grouping.
Database search means (6) for searching an address of the database B provided with the representative telephone number N based on the address of the database A. The database search means (6) Grouping representative telephone number N assigned to database B
Is received, the area to which the calling user 2 belongs is detected from the database A, and the grouping representative telephone number N
Is searched in the database B provided with
A representative telephone number service characterized by receiving a call to a destination store belonging to the region to which the company belongs.