JP2024094775A - Information processing method, program and information processing system for supporting child consultation service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method capable of improving information of child abuse on the basis of information of a child under management in particular.

SOLUTION: A service support method for supporting child consultation service provided by a server terminal connected via a network to a user terminal relating to a user of a child consultation center, the service support method causes a control part of the server terminal to: receive, from the user terminal, at least child identification information for identifying a child, and risk assessment information relating to risk assessment for supporting child protection determination, including input result information for one or more input items relating to risk assessment for the child; extract research knowledge information corresponding to the input result information for the one or more input items; and display the research knowledge information, on the user terminal as risk information relating to the child.

SELECTED DRAWING: Figure 18

COPYRIGHT: (C)2024,JPO&INPIT

Description

The present invention relates to an information processing method, program, and information processing system that support child consultation services.

Traditionally, various efforts have been made by relevant parties to assess the risk of child abuse and protect children from abuse. However, issues such as a shortage of on-site personnel and an increase in the number of child abuse cases have been raised.

Against this background, Patent Document 1, for example, discloses a technology for automating the determination of abuse risk, which captures images of a child's body and automatically identifies signs of abuse based on the captured images.

Patent No. 6801902

Although automated technology such as the one disclosed in Patent Document 1, which identifies signs of abuse from images, is expected to reduce the burden on on-site personnel, there is a demand for further enrichment of information on child abuse. Furthermore, this issue is not limited to information on child abuse between child consultation centers and various local government agencies, but is also applicable to information related to public agencies such as municipalities and the country (particularly information related to social issues such as domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, and elder abuse, in areas related to food, clothing, shelter, and physical safety, and areas related to peace of mind such as discrimination and verbal abuse).

The present invention therefore aims to provide a method for enriching information on child abuse, particularly based on information about children that is under management.

In one aspect of the present invention, a method for supporting child consultation services is provided by a server terminal connected via a network to a user terminal related to a user of a child consultation center, in which a control unit of the server terminal at least receives from the user terminal child identification information for identifying a child and risk assessment information related to risk assessment for supporting protection decisions for the child, including input result information for one or more input items related to risk assessment for the child, extracts research knowledge information corresponding to the input result information for the one or more input items, and makes it possible to display on the user terminal as risk information related to the child.

The present invention makes it possible to enrich information on child abuse, particularly based on information about children under management.

1 is a block diagram showing an information processing system according to a first embodiment of the present invention. FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. 1 . FIG. 2 is a functional block diagram showing a user terminal 200 of FIG. 1. 4 is a diagram showing an example of child data stored in the server terminal 100. FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. FIG. FIG. 13 is a diagram showing an example of a check sheet (front side) used when registering reception data. FIG. 13 is a diagram showing an example of a check sheet (back side) used when registering reception data. 4 is a diagram showing an example of user data stored in the server terminal 100. FIG. 4 is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. 6 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. 11 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. FIG. 2 is a diagram showing an example of a home screen of an application displayed on a user terminal. 13 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. FIG. 13 is a diagram showing an example of a screen for registering an image of an application, which is displayed on a user terminal. A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. 13 is a diagram showing an example of a screen for outputting the risk assessment evaluation result of an application, which is displayed on a user terminal. FIG. FIG. 13 is a diagram showing an example of a screen for outputting research knowledge information of an application, which is displayed on a user terminal.

The following describes embodiments of the present invention with reference to the drawings. Note that the embodiments described below do not unduly limit the contents of the present disclosure described in the claims. Furthermore, not all of the components shown in the embodiments are necessarily essential components of the present disclosure. Furthermore, the features shown in each embodiment can be applied to other embodiments as long as they are not mutually inconsistent.

(Embodiment 1)
<Configuration>
1 is a block diagram showing a business support system (information processing system) according to the first embodiment of the present invention. This system 1 is composed of a user terminal 200 used by users such as staff of a child consultation center, a child consultation record system 300 that records/manages information related to child consultation, and a server terminal 100 that mediates between them. Note that all or part of the functions of the child consultation record system 300 may be provided in the server terminal 100, and if all the functions are provided in the server terminal 100, the child consultation record system 300 may be unnecessary in this system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be functions of the user terminal 200 by an application executed on the user terminal 200.

The server terminal 100 and the user terminal 200 are connected via a network NW. The network NW is composed of the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), etc.

The server terminal 100 is a device that provides applications for supporting business efficiency to multiple user terminals 200A, 200B related to users such as staff of child consultation centers, manages information registered from each of the multiple user terminals 200A, 200B, and provides, for example, evaluation results and research findings from risk assessment evaluations regarding the possibility of child (child) abuse based on the registered information. For example, it may be a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing. In this embodiment, for convenience of explanation, one server terminal is shown as an example, but the present invention is not limited to this and there may be multiple servers, and it may have servers with different roles such as an authentication server and a database server.

As described above, the user terminals 200A and 200B are users, such as staff members of child consultation centers, who use applications provided by the server terminal 100. The user terminals 200A and 200B are information processing devices, such as personal computers or tablet terminals, owned by the users, but may also be configured as smartphones, mobile phones, PDAs, etc. For ease of explanation, the user terminals 200A and 200B will be collectively referred to as user terminals 200 below.

This system is also connected to the child consultation record system 300 via the network NW, and a user using the user terminal 200 can register various information, including child information related to the child, in the server terminal 100 or the child consultation record system 300, and the server terminal 100 can send and receive information to the child consultation record system 300, allowing data linkage. Here, the child consultation record system 300 is a system whose main function is to record child consultations and issue administrative documents, and is a system that executes, for example, the issuance of child numbers and reception numbers related to children, the issuance of consultation tickets and temporary protection decision notices, management of family information and charges linked to administrative information, and management of the progress of procedures. On the other hand, this system is a system whose main function is to support communication with users and decision-making, and allows the input, viewing, and sharing of records inside and outside the child consultation center, chat communication between child consultation center staff, registration and sharing of children's photos, and simulation of past temporary protection trends, etc. As described above, the server terminal 100 and the child consultation record system 300 are connected via the network NW, and data is shared between them using, for example, a QR code (registered trademark), a child number, or a reception number as a key, so that the user does not need to input and register information into both the server terminal 100 and the child consultation record system 300; by registering information into one system, it is possible to synchronize with the other system. Note that, as described above, if the server terminal is provided with all or part of the functions of the child consultation record system 300, and processing can be completed in the server terminal 100, data sharing using a QR code (registered trademark) or the like may not be necessary.

In this embodiment, the system 1 is described as comprising a server terminal 100, a user terminal 200, and a child consultation record system 300, and a configuration in which users use the user terminal 200 and the child consultation record system 300 to operate the server terminal 100, respectively; however, the server terminal 100 may be configured as a stand-alone system, and the server terminal itself may be provided with a function for users to operate it.

Figure 2 is a functional block diagram of the server terminal 100 in Figure 1. The server terminal 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

The communication unit 110 is a communication interface for communicating with the user terminal 200 and the child consultation record system 300 via the network NW, and communication is performed according to communication protocols such as TCP/IP (Transmission Control Protocol/Internet Protocol) and closed network.

The storage unit 120 stores programs for executing various control processes and functions in the control unit 130, input data, etc., and is composed of RAM (Random Access Memory), ROM (Read Only Memory), etc. The storage unit 120 also has a child data storage unit 121 that stores various data related to users and various data related to children, a reception data storage unit 122 that stores various data related to reception, a user data storage unit 123 that stores various data related to users, and a research knowledge data storage unit 124 that stores various data related to research knowledge, etc. Furthermore, the storage unit 120 can also temporarily store data communicated with the user terminal 200 and the child consultation record system 300. Note that a database (not shown) storing various data may be constructed outside the storage unit 120 or the server terminal 100.

The control unit 130 controls the overall operation of the server terminal 100 by executing the programs stored in the memory unit 120, and is composed of a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), etc. The functions of the control unit 130 include a reception unit 131 that receives input from the user terminal 200 or the child consultation record system 300, a data management unit 132 that refers to and processes various data, and a risk assessment unit 133 that analyzes information input by the user and performs an assessment. The reception unit 131, data management unit 132, and risk assessment unit 133 are started by the programs stored in the memory unit 120 and executed by the server terminal 100, which is a computer (electronic calculator).

The reception unit 131 receives instructions and various information from the user terminal 200 via the communication unit 110 when the user performs a specified input via a user interface such as a screen provided by the server terminal 100 and displayed on the user terminal 200 via a web browser or application. Alternatively, in response to a request from the server terminal 100 or the user terminal 200, the reception unit 131 receives information from the child consultation record system 300 via the communication unit 110.

The data management unit 132 manages various data related to users, such as various user data, child data, reception data, and evaluation data, and performs predetermined processing such as registering and reading data from the corresponding data storage unit.

The risk assessment unit 133 performs processing to assess the risk of child abuse based on information registered from the user terminal 200 (or the child consultation record system 300).

The research knowledge extraction unit 134 extracts research knowledge information corresponding to the input result information for one or more input items related to risk assessment for children received from the user terminal 200 (details will be described later). The research knowledge information may be any information related to knowledge whose relationship with the assessment items has been investigated in advance, and may in particular be research knowledge such as the risk ratio of serious abuse when a specific assessment item is checked and not checked, or known countermeasures for items with a high risk ratio. These research knowledge may be obtained, for example, by investigating the relationship with the specific assessment items based on data stored in advance in the child consultation record system 300 or the result information of a questionnaire (fact-finding) to child consultation centers or local governments.

Figure 3 is a functional block diagram showing the user terminal 200 of Figure 1. The user terminal 200 includes a communication unit 210, a display operation unit 220, a memory unit 230, a camera 240, and a control unit 250.

The communication unit 210 is a communication interface for communicating with the server terminal 100 via the network NW, and communication is performed according to a communication protocol such as TCP/IP.

The display operation unit 220 is a user interface used by the user to input instructions and display text, images, etc. in response to input data from the control unit 250; if the user terminal 200 is a personal computer, it is composed of a display, keyboard, and mouse; if the user terminal 200 is a smartphone or tablet terminal, it is composed of a touch panel, etc. This display operation unit 220 is started by a control program stored in the storage unit 230 and executed by the user terminal 200, which is a computer (electronic calculator). Via the display operation unit, the user can press keys on the keyboard in the case of a keyboard, move the cursor with the mouse in the case of a mouse, and tap, swipe, pinch, etc. in the case of a touch panel in response to the aptitude test provided.

The storage unit 230 stores programs for executing various control processes and functions within the control unit 250, input data, etc., and is composed of RAM, ROM, etc. The storage unit 230 also temporarily stores the contents of communication with the server terminal 100.

Camera 240 has the function of capturing images of parts of a child's body, for example.

The control unit 250 controls the overall operation of the user terminal 200 by executing the programs stored in the memory unit 230, and is composed of a CPU, GPU, etc.

The server terminal 100 may be configured to have the display operation unit function, in which case the user terminal 200 may not be included.

The functional configuration of the child consultation record system 300 is essentially the same as that of the server terminal 100 or the user terminal 200, so a description of it will be omitted.

Figure 4 shows an example of child data stored in the server terminal 100.

The child data 1000 shown in FIG. 4 stores various data related to a child. For ease of explanation, FIG. 4 shows an example of one child (a child identified by child ID "10001"), but information on multiple children can be stored. The various data related to a child can include, for example, child information about the child (child's name, address, contact information such as email address, gender, age, school name, grade, homeroom teacher's name, commuting situation, tag information, etc.), guardian information (guardian's name, ID, address, contact information, gender, etc.), related party information (related party's name, ID, address, contact information, gender, etc.), family group information (family group name, ID, explanation of group name, group members (including guardians from past marriages and common-law marriages), related institution information (related institution name, ID, type (medical institution, police, educational institution, etc.), address, contact information), etc.).

Figure 5 shows an example of reception data stored in the server terminal 100.

The reception data 2000 shown in FIG. 5 stores various data related to reception. For convenience of explanation, FIG. 5 shows an example of one reception (reception identified by reception ID "20001"), but information on multiple receptions can be stored. Usually, receptions may be registered in association with child data (e.g., child ID) related to a registered child, but may be registered in association with any ID such as guardian information (e.g., guardian ID), related institution information (e.g., related institution ID), or user ID (including the user institution ID related to the user institution to which the user belongs) depending on the purpose of management. In particular, in an emergency, reception processing may be performed first before registering child data related to a child. In that case, the reception data may be managed in association with the user ID (user institution ID), and after registering the child data, the reception data may be registered in association with the child data (child ID). Note that the reception data is data received by the reception unit 131, but after being associated with child information, it may be managed as part of the associated information (e.g., part of the child information).

Various data related to reception, for example, basic information about reception (date and time of reception, person who entered, type of abuse (physical abuse, neglect, etc.), start date of response, etc.), risk assessment information regarding consideration of whether to carry out an emergency dispatch or at least one of an investigation and protection, information regarding whether a limit assessment applies (items such as a recurrence of a situation that calls into question the child's safety, canceling an interview, or the child pretending not to be home when visited), image information about the child, information about the child's wounds, psychological diagnosis information about the child, information about the child's home situation, decision-making results and/or safety confirmation results, items related to the implementation of the response (whether temporary protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare institution, etc., whether measures were lifted to place the child in a child welfare institution, etc., whether foster parent measures were implemented, whether foster parent measures were lifted, whether collaboration with related organizations was implemented, whether social resources and services were used, whether a monitoring system was established or used in the local government or community), person who approved the survey record, survey information (survey date and time, survey title, minutes (survey results (facts)), information on the assessment, information on future responses, additional information obtained from the survey (risk assessment information (information obtained from the survey), images of the child obtained during the survey, information on the child's wounds obtained during the survey, psychological diagnosis information of the child obtained during the survey, information on the child's home situation obtained during the survey, date and time of the next interview for the survey, status in the survey completion dictionary, safety scale at the time of survey completion (child) Regarding the safety of children, information on the input results in intuitive numerical values), the content of the response, the person who approved the investigation record, etc.), evaluation information (past protection rates, the probability of being classified as severe abuse, recurrence rate, number of days to respond, information on investigations that need to be conducted, past similar cases (information on the relevant type of abuse out of multiple types), research knowledge information (in particular, information on the risk related to abuse when a specific assessment item is checked and when it is not checked (for example, at least one of the degree of each risk of being classified as severe abuse when a specific assessment item is checked and when it is not checked, the degree of risk ... It can store information such as at least one of the following: the degree of risk of a second consultation due to abuse compared to when the case is not checked, or the risk ratio; known countermeasures corresponding to items with a high risk ratio; and the degree of contribution to detecting severe abuse when a specific assessment item is checked (so-called contribution degree). Graphs (for example, radar charts (charts showing the balance of the probability of being classified as severe abuse, recurrence rate, number of days to respond, etc.), bar graphs, bubble charts, etc., which may be graphs for each reception date and time (input date and time) or graphs that can be compared over time according to the reception date and time (input date and time)), recommendation information (recommendations and reference information for future responses), etc. At the time of reception, data related to at least a portion of the various data exemplified above is received.

The risk assessment information includes, for example, input date and time information, serious confirmation item check information (for example, S rank items shown in FIG. 6, check information on items for which it is determined that safety should be ensured if even one is checked, including at least one of item check information for considering emergency deployment or item check information for considering investigative protection), and item check information requiring investigation (for example, A and B rank items shown in FIG. 7, check information on items for which it is determined that safety should be considered if even one is checked; in particular, check information on items to be confirmed during an investigation).

A limit assessment is a promise made with a guardian that includes a prior promise of compulsory intervention if that promise is broken. For example, it includes items to check whether there are any circumstances in which the safety of the child cannot be confirmed, such as canceling a designated interview without notice, refusing a home visit, or having injuries on the child, despite the guardian being informed in advance of the need for guidance and support during legal action. Information regarding whether or not a limit assessment applies may be information indicating whether or not one or more items related to the limit assessment described above apply. The items related to the limit assessment may be set in common, or may be any items set by the user in association with at least one of the child information and guardian information.

Figures 6 and 7 show examples of checklists used when registering reception data.

The check sheet includes a checklist, as shown in FIG. 6 and FIG. 7 as an example. The check list is divided into three major categories: serious items (S rank items) to be checked before deciding whether temporary protection (notification/referral) is necessary, A rank items to be investigated before deciding whether temporary protection (notification/referral) is necessary, and B rank items to be investigated before the assistance policy meeting. The S rank items are further divided into intermediate categories of items related to severe physical abuse, items related to severe neglect, items related to suspected sexual abuse, and items related to severe other abuse, and the intermediate categories are finally divided into 10 to 20 check items. For example, each check item is checked by the staff of the child consultation center for three items: suspicion before the investigation, suspicion after the investigation, and confirmation of the corresponding item by the investigation. Furthermore, as an example, the check sheet has a column for the staff of the child consultation center to write the decision and the reason for the decision regarding temporary protection of the child. In addition, as an example, the check sheet has a column for writing information corresponding to the reception data.

Figure 8 shows an example of user data stored in the server terminal 100.

The user data 3000 shown in FIG. 8 stores various data related to the user. In FIG. 4, for convenience of explanation, an example of one user (a user identified by user ID "30001") is shown, but information on multiple users can be stored. The various data related to the user can include, for example, basic information about the user (contact information such as user name, address, email address or telephone number, affiliation information, job title information, access authority information, etc.), child information related to the user (child ID that corresponds to or has been corresponded by the user, child ID linked to accepted child information, child ID linked to provided child information, etc., particularly list information), etc. In addition, the user data may be registered with a user ID (account) for each employee of the user institution, but instead of or in addition to this, a common user ID (account) may be registered for each user institution.

<Processing flow>
The flow of processing of the information processing method executed by the information processing system 1 of this embodiment will be described with reference to Fig. 9. This is an example of a flowchart of the information processing method according to the first embodiment of the present invention. Note that the order of the risk assessment evaluation process in steps S103 and S104 and the research knowledge extraction process in steps S105 and S106 may be interchanged, or at least some of the processes may be performed in parallel.

Here, to use this system 1, a user (e.g., a staff member of a child consultation center, etc.) accesses the server terminal 100 using the web browser or application of each user terminal 200, and when using the service for the first time, registers basic information in the user data 3000 for new user registration and obtains a user account. If a user account has already been obtained, the service can be used by logging in after receiving a predetermined authentication, such as entering an ID and password. After this authentication, a predetermined user interface screen is provided via a website, application, etc., and the process proceeds to step S101 shown in FIG. 9. Here, FIG. 12 shows an example of the home screen of the application displayed on the user terminal 200. The user can perform the registration described below by selecting the registration menu on this screen. In FIG. 12, a list of registered child data and corresponding status information, update date information, evaluation information, and payment person information are shown.

First, in the process of step S101, the reception unit 131 of the control unit 130 of the server terminal 100 receives registration of basic information such as child information related to a child from the user terminal 200 via the communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 stores the received basic information in the child data storage unit 121 of the memory unit 120 as child data 1000 in association with the child ID. Here, if the user has registered the above basic information in the child consultation record system 300, the user can import the basic information registered in the child consultation record system 300 into an application provided by the server terminal 100 by reading a QR code (registered trademark) with the camera built into the user terminal 200 and entering a number such as a child number on the displayed screen.

Here, as shown in FIG. 10, the reception unit 131 receives, in no particular order, registration of basic information, child information related to the child, such as the child's name, address, contact information such as e-mail address, gender, age, school name, grade, teacher's name, commuting situation, tag information, etc. (step S201); guardian information related to the guardian, such as the guardian's name, ID, address, contact information, gender, etc. (step S202); subsequently, related party information related to the child, such as the name, ID, address, contact information, gender, etc. of related parties such as uncles, aunts, friends of the child's older brother, and the mother's partner, etc. (step S203); family group information related to the family group, such as the family group name, ID, description of the group name, group members (including children, siblings, past marital relationships, and guardians in common-law marriage relationships, etc.) (step S204); and related institution information related to the related institutions, such as the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. (step S205).

Next, in step S102, the reception unit 131 receives registration of reception information from the user terminal 200. First, the user inputs reception data such as basic reception information (type of abuse (physical abuse, neglect, etc.), start date and time of response, etc.) on the application screen displayed on the user terminal 200. The data management unit 132 of the control unit 130 of the server terminal 100 stores the received reception data in the reception data storage unit 122 of the memory unit 120 as reception data 2000 in association with the reception ID. Here, if the user has registered the above reception information in the child consultation record system 300, the reception data registered in the child consultation record system 300 can be imported into the application provided by the server terminal 100 by performing a predetermined read and register operation on the user terminal 200 (for example, reading a QR code (registered trademark) with a camera built into the user terminal 200, inputting a number such as a child number on the displayed screen, or transmitting a child data read request from the server terminal 100 or the user terminal 200 to the child consultation record system 300).

As shown in FIG. 11, the reception unit 131 accepts, in no particular order, registration of investigation information such as the date and time of the response, investigation title, minutes (investigation results (facts)), assessment, and future responses from the user terminal 200 in association with the reception information (step S301), registration of child image-related information such as child image information and/or child wound information, child psychological diagnosis information, and information on the child's home situation (step S302), and then registration of risk assessment information (information obtained before the investigation or information obtained by the investigation) (step S303), and also accepts input information input by multiple users via a chat application (step S304). The data management unit 132 of the control unit 130 of the server terminal 100 stores the accepted basic information in the reception data storage unit 122 of the memory unit 120 in association with the reception ID as reception data 2000.

Here, the registration of the above investigation information is assumed to be an operation performed by staff within the child consultation center based on information obtained from staff dispatched outside the center, the registration of the above child image related information and the registration of the above risk assessment information are assumed to be operations performed by staff dispatched outside the center to check the safety of children, and the above chat communication is assumed to be an operation performed by staff dispatched outside the center to report the investigation results and confirm the response measures sent by staff within the center, and so on. A series of registered information may be entered and accepted by multiple staff both inside and outside the center.

Here, FIG. 14 shows an example of an image registration screen. In the image registration screen, the user imports an image (for example, an image taken by a camera built into the user terminal 200 or an image taken by a mobile device such as a digital camera or a smartphone and then saved in the user terminal 200), and selects wound, psychological diagnosis, home situation, etc. as the type of image. When wound is selected as the type of image, the user can further select the part of the child's body related to the wound, and also select wound, bruise, bite mark, burn, hair loss, bloodshot eye, etc. as the type of wound/fracture, and further select the details of the wound/fracture from a list (discoloration, bleeding, swelling, sores, old wounds, keloids, multiple or mixed, deformation/enlargement/loss, etc.). Examples of images related to psychological diagnosis include photographed images of drawings made by the child and images of documented findings of developmental characteristics received from a medical institution. Examples of images related to the home situation include the situation inside the room (especially the state of garbage, etc.) and things in the house that caused the wound (for example, a photograph of the stairs of the house if there is testimony that the child fell down the stairs). In addition, the images are not limited to these, and any images related to children are acceptable. For example, if the cause of the wound is outside the home (such as a park or school), the images may be selected and saved separately as images related to the relevant facility.

FIG. 16 shows an example of a chat communication screen. When a user selects an icon for using chat communication, which is displayed at the top of the application screen, a list of individuals or group names with which to communicate in chat is displayed, and users can conduct chat communication between each other by selecting an individual or group name.

Here, to input risk assessment information, the user can select the risk assessment information recording menu on the reception information input screen, for example, as shown in Figure 13, and select the risk assessment information registration form. Specific examples of information accepted in the risk assessment information registration form (various data related to the above-mentioned acceptance) include: 1) acceptance date and time (enter the date the risk assessment was conducted, etc.); 2) inputter (select the inputter); 3) information at the time of notification acceptance (enter or select information at the time of notification acceptance); 4) emergency dispatch (select the appropriate risk assessment item for considering emergency dispatch); 5) consideration of investigation and protection (select the risk assessment item for considering investigation and protection); 6) limit assessment applicable (check whether the limit assessment is applicable); 7) attachment of images (register images of "wound," "psychological diagnosis," "home situation," and "other." In the case of wounds, also enter the part of the body and the condition of the injury); 8) decision-making, safety confirmation (select the result of the decision-making. Based on the information entered, it is possible to check simulation results such as recurrence rate, probability of being classified as severe abuse, and number of days to respond, as well as similar cases from the past); 9) implementation items (select the response taken and enter the date and time of the response); and 10) decision maker (set the person to approve the investigation record). The registration form may also have a function of copying at least a part of the contents registered in the past (e.g., by selecting a child ID related to the risk assessment information to be copied and generating a copy). As shown in the example screen of FIG. 15, the user can select a menu called "Risk Assessment History" to display at least a part of the items included in the risk assessment information (e.g., items related to consideration of whether at least one of emergency dispatch or investigation and protection should be performed) so that the user can check the update information of each item of the risk assessment information of each child in chronological order based on at least date and time information (i.e., check the history). This is possible, for example, by registering in association with date and time information and child ID. In inputting risk assessment information, the user may refer to the check sheet exemplified in FIGS. 6 and 7 and accept input operations as assessment items via an application on the user terminal 200, or a user interface screen may be displayed on which items at least a part of which are the same as or similar to the check sheet can be input as an input form on the application to accept input operations, or the check sheet image photographed by the camera 240 of the user terminal 200 may be image-analyzed to automatically input the check contents. It may also be possible to change the content of at least some of the assessment items (e.g., check or uncheck) on the screen that displays the changes in risk assessment information.

Returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 performs a risk assessment assessment of the possibility of child abuse based on the registered basic information of the child and the reception data (particularly the risk assessment information) (i.e., generates assessment data). The generated assessment data may be linked to the reception ID and stored as reception data. The risk assessment unit 133 receives, for example, as input information, basic information of the child in the past (age, sex, address (city/town/village)), reception information (type of abuse, reception time, reception category (new, re-notification, re-reception) and risk assessment information associated with the reception information (reception route, main abuser, applicability of each item of risk assessment), information on whether or not the child is subject to limit assessment, image information on the child, wound information on the child, psychological diagnosis information on the child, information on the situation in the child's home, decision-making result information and/or safety confirmation result information, items related to the corresponding implementation (whether temporary protection was implemented, relevant information on whether the placement in a child welfare institution was lifted, whether measures were taken in a child welfare institution, etc., whether measures in a child welfare institution were lifted, whether measures in a foster parent were taken, whether measures in a foster parent were lifted, whether cooperation with related organizations was carried out, whether social resources and services were used, whether a monitoring system was established or used in the local government or local community), survey information (survey date and time, survey title, minutes (survey results (facts)), information on the assessment, information on future responses, additional information obtained from the survey (risk assessment information (information obtained from the survey), images of the child taken during the survey, When some or all of the following information is input, such as injury information, psychological diagnosis information of the child obtained during the survey and information on the child's home situation obtained during the survey, the date and time of the next interview for the survey, the status at the completion of the survey, the safety scale at the completion of the survey (input result information in a sensory numerical value regarding the safety of the child), and the response content, the risk assessment learning model may be used to generate evaluation data (output information), which outputs some or all of the following information: past protection rate (an index showing the tendency to be temporarily protected), past similar cases (abuse is classified into multiple types, and the characteristics of the type to which the current case is closest are displayed. If there are past cases that belong to the same type, past case records are displayed), and the probability of being classified as severe abuse, the recurrence rate, and the number of days to respond. The learning model may be learned in advance as teacher data by extracting at least a part of the above-mentioned input information and result information corresponding to the output information from past data, and may be stored in the storage unit 120 or may be stored in an external server. In the teacher data during learning, the more types of input information that are included among the above-mentioned input information, the more precise output information (probability of being classified as severe abuse, etc.) can be output. As another example, the risk assessment unit 133 may extract similar past cases according to a combination of some or all of the contents of the input information (particularly risk assessment information), and calculate statistics from the results of the extracted past cases to generate some or all of the output information described above. Note that the methods of generating these various types of information and evaluation data are merely examples and are not limited to these. Furthermore, the risk assessment unit 133 may generate evaluation data by further referring to at least one of, for example, survey information or photo information as the accepted data to be referenced for evaluation.

Next, in step S104, the risk assessment unit 133 transmits the output information generated in the above step to the user terminal 200, and the output information is displayed in a predetermined format on the user interface screen of the application on the user terminal 200.

Figure 17 is a diagram showing an example of a screen for outputting the risk assessment evaluation results of a business support application displayed on a user terminal. By selecting the "Simulation" tab on the personal page screen of the application displayed on the user terminal 200, a radar chart showing the characteristics of the case using three indicators related to information on past protection rates, recurrence probability, number of days to respond, and severity (probability of being classified as severe abuse), as shown in Figure 17, and a screen visualizing past similar cases, are displayed. Here, a high value of the information on the past protection rate indicates that similar cases have tended to be temporarily protected in the past, and supports the user in determining the urgency from the perspective of whether to temporarily protect them or not. In addition, the radar chart shows the balance of the severity (probability of falling into a classification defined as a severe case (e.g., 24 patterns) out of multiple abuse classifications (e.g., 36 patterns)), the recurrence rate (probability of recurrence in the corresponding group of similar cases), and the number of days to respond (the number of days required to close the corresponding group of cases), and a large area of the radar chart means that there are characteristics such as severeness and a high recurrence rate, and that there is a tendency for it to take a long time to close. For past similar cases, past cases are classified into multiple types (e.g., 36 types), and the characteristics of the pattern that the case is most similar to are displayed. If there are past cases that belong to the same pattern, the past case records are displayed. In this example, a "re-accepted physical abuse case" is displayed as case 47, and it is understood that this case is a pattern seen in 5.2% of past cases, with many cases notified by municipalities, 30% involving head, face, and abdominal trauma, 27% corresponding to signs of continued abuse, and 7% in which the informant witnessed violence and had difficulty discussing with the guardian. By checking the past case records, the user can get hints as to how the case will change. In addition to the contents shown as examples, for example, evaluation data such as the extent (or type) of severe abuse that is present based on the corresponding situation of the serious items may be generated and displayed, and recommendation information such as what to investigate first, what kind of support should be provided, and whether to cooperate with related organizations may be displayed based on information on the response content in similar cases.

Users can refer to the risk assessment results and make decisions about whether or not a child needs temporary protection based on other registered investigation information, child image-related information, and information entered via chat communication.

Next, as the process of step S105 in FIG. 9, the research knowledge extraction unit 134 of the control unit 130 accepts at least the basic information of the registered child (particularly, child identification information for identifying the child) and risk assessment information (particularly, risk assessment information including input result information for one or more input items related to risk assessment for the child), and extracts research knowledge information corresponding to the risk assessment information (particularly, input result information for one or more input items). More specifically, for example, correspondence information indicating the correspondence between each input item information and the corresponding research knowledge information may be stored in the research knowledge data storage unit 124, and in that case, the risk assessment information (particularly, input result information for one or more input items) may be accepted, and the corresponding research knowledge information may be extracted by referring to the correspondence information. The generated research knowledge information may be stored in the corresponding storage unit in association with the child identification information (child ID) or the reception ID.

Next, in step S106, the research knowledge extraction unit 134 transmits the research knowledge information generated in the above step to the user terminal 200, and the output information is displayed in a specified format on the user interface screen of the application on the user terminal 200.

Figure 18 shows an example screen for outputting research knowledge information of a business support application, displayed on a user terminal. This screen may be displayed, for example, by the user selecting the "Research Knowledge Information" tab on an individual page screen for each child of the application displayed on the user terminal 200, or may be displayed together with the above-mentioned "Risk Assessment Evaluation Results."

In the example of FIG. 18, the risk ratio of severe abuse is shown as research knowledge information when a certain assessment item is checked and not checked (the risk ratio shown in FIG. 18 is an example and may differ from the actual risk ratio). In the example of FIG. 18, assessment items such as "child has emotional problems, or issues with interpersonal distance and attachment," "child is overly supportive of the caregiver," and "caregiver avoids explanations, and there are doubts about the content of explanations" that correspond to the A rank items of the checklist as shown in FIG. 7 are shown, and it is assumed that at least these items are checked in the checklist as corresponding. Then, the risk ratio of severe abuse when each A rank item is checked and not checked is shown as research knowledge information, for example, "severe physical abuse: 2.3 times," "severe neglect: 3.5 times," and "suspected sexual abuse: 3.5 times" are shown for the A rank item "child has emotional problems, or issues with interpersonal distance and attachment." Here, A-rank items are shown as an example, but any assessment item may be used, for example B-rank items. All checked items may be displayed, but not all items may be displayed, and for example, only a few items with the highest risk ratios (for example, the top three items with the highest risk ratios) may be displayed. In this case, selective display may be performed by simply comparing the risk ratios, but the priority of the selective display may also be included in the correspondence information, and the items to be displayed may be selected based on this. Note that the risk ratio is not limited to the above risk ratio, and as described above, any risk information related to abuse may be used, such as the degree of risk of a second consultation due to abuse when a specific assessment item is checked and when it is not checked, or risk ratios.

In this way, by extracting research knowledge information corresponding to risk assessment information (particularly information resulting from input into one or more input items) and presenting this to the user, it becomes clear, for example, which item is associated with an increased risk ratio, and the user can easily recognize the priority order in which measures need to be taken with regard to children and caregivers, etc.

Although not specified in the example of Figure 18, expected countermeasures for the relevant assessment item (for example, known countermeasures such as temporarily taking custody of the child or implementing a specific educational program for the caregiver) may be presented as research knowledge information instead of or in addition to the risk ratio.

This also makes it easier to recognize what needs to be done with children and caregivers for the relevant assessment items.

Furthermore, as shown in the example of FIG. 18, research knowledge items linked to each assessment item (for example, A-rank items and B-rank items) may be presented as research knowledge information. As a more specific example, as shown in FIG. 18, when an A-rank item of "child has emotional problems or interpersonal distance/attachment issues" is applicable, by selecting the + button, which is a pull-down button, research knowledge items linked to the A-rank item such as "unnatural physical/emotional closeness to the caregiver", "child does not smile/has a poor facial expression/difficulty in meeting the eye", "child does not get attached to the caregiver", and "child has a familiar attitude toward adults around him/her" are presented. These research knowledge items may be, for example, one or more survey items that were the basis of each assessment item when a large number of survey items whose relationships have been investigated in advance are aggregated to define the assessment items. Research knowledge items may be linked to and stored with research knowledge information such as risk ratios or countermeasures, and the risk ratio (or countermeasures, etc.) corresponding to each research knowledge item may be presented, as illustrated in FIG. 18. In this case, the maximum risk ratio among the risk ratios of the research knowledge items linked to the assessment item may be displayed as the risk ratio of the corresponding assessment item.

In this way, by presenting research findings to users, it becomes easier to understand in more detail the priorities that need to be set in dealing with children and caregivers.

Furthermore, as shown in the example of FIG. 18, if any assessment items have not been filled in, the unfilled assessment items (survey items) may be presented. At this time, for example, at least some of the unfilled assessment items may be presented in descending order of the risk ratio associated with at least some of the unfilled assessment items. Alternatively, at least some of the unfilled assessment items may be presented in descending order of the degree of contribution to at least one of the estimations made by the risk assessment unit 133 described above of the probability of being classified as severe abuse, the recurrence rate, the number of days to respond, the past protection rate, and similar cases.

In this way, presenting unfilled assessment items to the user encourages the user to investigate the unfilled assessment items, which in turn makes it possible to improve the accuracy of the estimations made by the risk assessment unit 133 and to enhance the presentation of the relevant risk ratios for severe abuse.

In the above, A-rank items (B-rank items) that are assessment items requiring investigation are given as examples, but research knowledge information (especially, methods of response, etc.) or blank items may also be presented for S-rank items (serious items that confirm severe abuse). However, if the research knowledge information is a risk ratio that corresponds to severe abuse, when an S-rank item is checked, serious abuse has already been confirmed, so the risk ratio may not be displayed.

As described above, according to this embodiment, it is possible to enrich information regarding child abuse, particularly based on information about children under management.

While the information regarding child abuse exchanged between child consultation centers and various local government agencies has been explained as an example, it is not limited to this and any type of information may be the target, and in particular information exchanged between public agencies such as municipalities and the country (particularly information related to social issues such as domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, and elder abuse, in areas related to food, clothing, shelter and physical safety, and areas related to peace of mind such as discrimination and verbal abuse), and the configuration may be such that the corresponding information is managed depending on the target user. For example, it may be used in relationships such as (1) between probation offices, or between probation offices and local governments, for example, in which probationers have obtained information on crimes or trials; (2) between health centers or maternal and child health centers, or between health centers or maternal and child health centers, or between health centers or maternal and child health centers and local governments, for example, in which information on children, family members, stress on raising children, and child care services used is collected at health centers or maternal and child health centers; (3) between domestic violence victim centers or between domestic violence victim centers and local governments, for example, in which information on domestic violence has been collected at domestic violence victim centers and/or related to perpetrators, victims, and/or bystanders; and (4) between welfare centers or between welfare centers and local governments, for example, in which staff members have obtained information on disabilities and public assistance, such as disability information and economic situation information. It may also be possible to present research knowledge information corresponding to the relevant survey items in each survey.

The contents of the embodiments of the present invention will be listed and explained once again. An information processing method, a program, and an information processing system according to the embodiments of the present invention have the following configuration.
[Item 1]
A method for supporting child consultation services, which is provided by a server terminal connected via a network to a user terminal related to a user of a child consultation center, comprising:
The control unit of the server terminal
At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting a protective decision for the child, the risk assessment information including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal;
A method for extracting research knowledge information corresponding to input result information into the one or more input items, and enabling it to be displayed on the user terminal as risk information relating to the child.
[Item 2]
The method according to item 1, wherein the research knowledge information includes risk information related to abuse when a certain input item is checked and when it is not checked.
[Item 3]
The method according to item 2, wherein the risk information includes the degree of risk of severe abuse when a certain input item is checked and when it is not checked, or a risk ratio.
[Item 4]
The method according to item 2, wherein the research knowledge information includes the degree of risk of a second consultation due to abuse or a risk ratio when a certain input item is checked and when a certain input item is not checked.
[Item 5]
5. The method according to any one of items 1 to 4, wherein the research knowledge information includes a predicted method of dealing with the corresponding input item.
[Item 6]
5. The method according to any one of items 1 to 4, wherein the research knowledge information includes a research knowledge item linked to the corresponding input item.
[Item 7]
7. The method according to claim 6, wherein the research knowledge information includes a risk ratio or a treatment method associated with the research knowledge item.
[Item 8]
5. The method according to any one of items 1 to 4, wherein the control unit of the server terminal presents the input items that have not been filled in if any of the input items has not been filled in.
[Item 9]
A program for executing an information processing method for supporting child consultation services in a server terminal connected via a network to a user terminal related to a user of a child consultation center,
The control unit of the server terminal
At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting a protective decision for the child, the risk assessment information including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal;
A program that extracts academic information corresponding to the input result information into the one or more input items, and enables the information to be displayed on the user terminal as risk information concerning the child.
[Item 10]
An information processing system for supporting child consultation services, comprising a server terminal connected via a network to a user terminal related to a user of a child consultation center,
The control unit of the server terminal
At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting a protective decision for the child, the risk assessment information including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal;
An information processing system that extracts academic information corresponding to the input result information into the one or more input items and enables the information to be displayed on the user terminal as risk information relating to the child.

Although the disclosed embodiments have been described above, they can be embodied in various other forms and can be implemented with various omissions, substitutions, and modifications. These embodiments and variations, as well as omissions, substitutions, and modifications, are included in the technical scope of the claims and their equivalents.

1 Business support system, 100 First server terminal, 110 Communication unit, 120 Storage unit, 130 Control unit, 200 First user terminal, 300 Child consultation record system, NW Network

Claims (10)

A method for supporting child consultation services, which is provided by a server terminal connected via a network to a user terminal related to a user of a child consultation center, comprising:
The control unit of the server terminal
At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting a protective decision for the child, the risk assessment information including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal;
A method for extracting research knowledge information corresponding to input result information into the one or more input items, and enabling it to be displayed on the user terminal as risk information relating to the child. The method according to claim 1, wherein the research knowledge information includes risk information related to abuse when a certain input item is checked and when it is not checked. The method according to claim 2, wherein the risk information includes the degree of risk of serious abuse when a specific input item is checked and when it is not checked, or a risk ratio. The method according to claim 2, wherein the research knowledge information includes the degree of risk or risk ratio of occurrence of a second consultation due to abuse when a specific input item is checked and when it is not checked. The method according to any one of claims 1 to 4, wherein the research knowledge information includes a method of dealing with the corresponding input item. The method according to any one of claims 1 to 4, wherein the research knowledge information includes a research knowledge item linked to the corresponding input item. The method of claim 6, wherein the research knowledge information includes a risk ratio or a method of treatment associated with the research knowledge item. The method according to any one of claims 1 to 4, wherein the control unit of the server terminal presents the unfilled input items if any of the input items are unfilled. A program for executing an information processing method for supporting child consultation services in a server terminal connected via a network to a user terminal related to a user of a child consultation center,
The control unit of the server terminal
At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting a protective decision for the child, the risk assessment information including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal;
A program that extracts academic information corresponding to the input result information into the one or more input items, and enables the information to be displayed on the user terminal as risk information concerning the child. An information processing system for supporting child consultation services, comprising a server terminal connected via a network to a user terminal related to a user of a child consultation center,
The control unit of the server terminal
At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting a protective decision for the child, the risk assessment information including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal;
An information processing system that extracts academic information corresponding to the input result information into the one or more input items and enables the information to be displayed on the user terminal as risk information relating to the child.