JP7210075B1 - Information processing method, program, and information processing system for supporting child counseling services - Google Patents

Abstract

Kind Code: A1 A method for supporting document preparation work (especially document preparation work for a temporary protection letter) at a child guidance center is provided. Kind Code: A1 An information processing method by an information processing system including a server terminal connected to a user terminal related to a user of a child guidance center via a network. A step of registering child data and accepting registration of risk assessment information for supporting a decision to protect the child, and executing risk assessment by a risk assessment unit based on the registered child data and the risk assessment information. and a temporary protection letter for the child corresponding to the child data based on the registered child data, the risk assessment information, and the risk assessment result corresponding to the risk assessment information by the material creation unit. and generating material data for the application. [Selection drawing] Fig. 17

Description

The present invention relates to an information processing method, a program, and an information processing system for supporting child counseling services.

In the past, various efforts have been made by relevant parties to assess the risks associated with child abuse and to protect children from abuse. However, problems such as a shortage of on-site personnel and an increase in the number of cases of child abuse have been raised.

Against this background, as a technique for automating the judgment of abuse risk, for example, Patent Document 1 discloses a technique for imaging a child's body and automatically discriminating signs of abuse based on the captured image. there is

Patent No. 6801902

In Patent Document 1, emphasis is placed on judging signs of abuse, but there is still the problem of the burden of the procedure for requesting a temporary protection letter when, for example, the child is judged to be temporarily protected after referring to the judgment result. Temporary protection letter is something that must be filed with the court before or immediately after temporary custody if the child guidance center separates the child from the guardian without parental consent. The court will examine whether temporary protection is necessary based on the materials provided.

However, given the lack of on-site personnel, it is necessary to prepare specialized application materials (especially explanatory materials, investigation records, etc.). It may be difficult to do so, which makes it difficult to prepare materials quickly and protect them quickly. On the other hand, even if a lawyer prepares the document, there are almost no full-time lawyers at the child guidance center, so it is similarly difficult to quickly prepare the document at the necessary timing.

SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide an information processing method, a program, and an information processing system for supporting the work of preparing materials (especially the work of preparing materials for a temporary protection letter) at a child guidance center.

According to one aspect of the present invention, there is provided an information processing method by an information processing system including a server terminal connected to a user terminal related to a user of a child guidance center via a network, wherein a receiving unit receives from the user terminal , a step of registering child data on the child and accepting registration of risk assessment information for supporting the protection decision of the child, and a risk assessment unit, based on the registered child data and the risk assessment information, a step of performing an evaluation; and a temporary evaluation of the child corresponding to the child data based on the registered child data, the risk assessment information, and the result of the risk assessment corresponding to the risk assessment information by the material creation unit. and generating document data for a letter of protection application.

According to the present invention, it is possible to provide an information processing method, a program, and an information processing system for supporting document preparation work (especially document preparation work for a temporary protection letter) at a child guidance center.

1 is a block configuration diagram showing an information processing system according to a first embodiment of the present invention; FIG. 2 is a functional block configuration diagram showing a server terminal 100 of FIG. 1; FIG. 2 is a functional block configuration diagram showing a user terminal 200 of FIG. 1; FIG. 4 is a diagram showing an example of child data stored in server 100. FIG. 4 is a diagram showing an example of reception data stored in the server 100; FIG. FIG. 4 is a diagram showing an example of a check sheet (front side) used when registering reception data; FIG. 10 is a diagram showing an example of a check sheet (back side) used when registering reception data; It is an example of the flowchart which concerns on the information processing method which concerns on 1st embodiment of this invention. It is another example of the flowchart which concerns on the information processing method which concerns on 1st embodiment of this invention. It is still another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. FIG. 4 is a diagram showing an example of a home screen of an application displayed on a user terminal; FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for requesting risk assessment evaluation of an application; FIG. 10 is a diagram showing an example of a screen for registering an application image displayed on a user terminal; FIG. 10 is a diagram showing an example of a screen for inputting application risk assessment items displayed on a user terminal; It is a figure which shows the example of a screen for using the chat communication function of an application displayed on a user terminal. FIG. 10 is a diagram showing an example of a screen for outputting application risk assessment evaluation results displayed on a user terminal; It is an example of the flowchart which concerns on the information processing method which concerns on 1st embodiment of this invention. It is an example of document data according to the first embodiment of the present invention. It is an example of document data according to the first embodiment of the present invention. It is an example of document data according to the first embodiment of the present invention. It is an example of document data according to the first embodiment of the present invention.

The contents of the embodiments of the present invention are listed and explained. An information processing method, a program, and an information processing system according to embodiments of the present invention have the following configurations.
[Item 1]
An information processing method by an information processing system including a server terminal connected via a network to a user terminal associated with a user of a child guidance center,
a step of receiving, from the user terminal, the registration of child data about the child and the registration of risk assessment information for supporting a decision to protect the child;
performing a risk assessment by a risk assessment unit based on the registered child data and the risk assessment information;
Based on the registered child data and risk assessment information, and the results of the risk assessment corresponding to the risk assessment information, the document creation department makes a request for a temporary protection letter for the child corresponding to the child data. a step of generating material data;
A method of processing information, comprising:
[Item 2]
2. The information processing method according to item 1, wherein the step of generating the material data further refers to survey information related to a survey on a child corresponding to the child data to generate the material data.
[Item 3]
3. The information processing method according to item 1 or 2, wherein the material data is explanatory material data.
[Item 4]
3. The information processing method according to item 1 or 2, wherein the material data is explanatory material data and investigation record data.
[Item 5]
The results of the risk assessment include at least one of past protection rate or recurrence rate or probability of falling into serious abuse,
The material data includes at least one of the past protection rate or recurrence rate or probability of serious abuse as information,
3. The information processing method according to item 1 or 2.
[Item 6]
The material data includes both the result of the risk assessment based only on risk assessment items with relatively high importance and the result of the risk assessment that integrates a plurality of risk assessment items,
3. The information processing method according to item 1 or 2.
[Item 7]
A program for executing an information processing method by an information processing system including a server terminal connected via a network to a user terminal associated with a user of a child guidance center,
The information processing method includes:
a step of receiving, from the user terminal, the registration of child data about the child and the registration of risk assessment information for supporting a decision to protect the child;
performing a risk assessment by a risk assessment unit based on the registered child data and the risk assessment information;
Based on the registered child data and risk assessment information, and the results of the risk assessment corresponding to the risk assessment information, the document creation department makes a request for a temporary protection letter for the child corresponding to the child data. a step of generating material data;
program, including
[Item 8]
An information processing system including a server terminal connected via a network to a user terminal associated with a user of a child guidance center,
a reception unit that receives, from the user terminal, registration of child data about the child and registration of risk assessment information for supporting judgment on protection of the child;
a risk assessment unit that performs risk assessment based on the registered child data and the risk assessment information;
Based on the registered child data, the risk assessment information, and the result of the risk assessment corresponding to the risk assessment information, material data for applying for a temporary protection letter for the child corresponding to the child data is generated. Document creation department,
An information processing system comprising:

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. It should be noted that the embodiments described below do not unduly limit the content of the present disclosure described in the claims. Also, not all the components shown in the embodiments are essential components of the present disclosure. Features shown in each embodiment can also be applied to other embodiments as long as they do not contradict each other.

(Embodiment 1)
<Configuration>
FIG. 1 is a block configuration diagram showing a business support system (information processing system) according to the first embodiment of the present invention. This system 1 is composed of a user terminal 200 used by a user such as an employee of a child guidance center, and a server terminal 100 that mediates between a child consultation recording system 300 that records/manages information related to child consultation. be. Here, all or part of the functions of the child consultation recording system 300 can be provided in the server terminal 100, and when all the functions are provided in the server terminal 100, the system 1 does not need the child consultation recording system 300. may be Alternatively, all or part of the functions of the child consultation recording system 300 may be functions of the user terminal 200 by an application or the like executed on the user terminal 200 .

The server terminal 100 and the user terminal 200 are connected via a network NW. The network NW includes the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), and the like.

The server terminal 100 provides an application for operational efficiency support to a plurality of user terminals 200A and 200B related to users such as staff members of a child guidance center. Information registered by each person is managed, and based on the registered information, for example, a risk assessment is performed regarding the possibility of child abuse, the evaluation results are provided, materials are created It is a device that supports the creation of materials for applying for, for example, the creation of explanatory materials and investigation records), for example, it may be a general-purpose computer such as a workstation or personal computer, or a cloud It may be logically realized by computing. In this embodiment, one server terminal is exemplified for convenience of explanation, but the present invention is not limited to this, and a plurality of terminals may be used. good too.

The user terminals 200A and 200B are, as described above, personal computers, tablet terminals, etc. owned by users such as staff members of child guidance centers who use applications provided by the server terminal 100. However, it may be composed of a smart phone, a mobile phone, a PDA, or the like. Hereinafter, for convenience of explanation, the user terminals 200A and 200B are collectively referred to as the user terminal 200 for explanation.

In addition, this system is connected to the child consultation recording system 300 via the network NW. can be registered, and the server terminal 100 can transmit and receive information to and from the child consultation recording system 300, and can coordinate data. Here, the child consultation recording system 300 is a system whose main function is to record child consultations and issue administrative documents. It is a system that issues notifications, etc., manages family information and contributions linked with administrative information, and manages the progress of procedures. On the other hand, this system is a system whose main functions are communication with users, support for decision-making, and support for document creation. It is a system that performs chat communication between children (child guidance center staff members), registration and sharing of children's photos, and simulations of past temporary protection tendencies. As described above, the server terminal 100 and the child consultation recording system 300 are connected via the network NW, and, for example, using the QR code (registered trademark), child number, or reception number as a key, mutual data linkage is performed. The user does not need to input and register information in both the server terminal 100 and the child consultation recording system 300, and by registering information in one system, synchronization with the other system is possible. As described above, if all or part of the functions of the child consultation recording system 300 are provided in the server terminal, and if the processing can be completed in the server terminal 100, data linkage using a QR code (registered trademark) or the like is unnecessary. It is also possible to

In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation recording system 300. Each user uses the user terminal 200 and the child consultation recording system 300 to access the server terminal. 100, the server terminal 100 may be configured as a stand-alone, and the server terminal itself may be provided with a function for the user to operate.

FIG. 2 is a functional block configuration diagram of the server terminal 100 of FIG. The server terminal 100 includes a communication section 110 , a storage section 120 and a control section 130 .

The communication unit 110 is a communication interface for communicating with the user terminal 200 and the child consultation recording system 300 via the network NW. Communication is performed by

The storage unit 120 stores programs, input data, and the like for executing various control processes and functions in the control unit 130, and is composed of RAM (Random Access Memory), ROM (Read Only Memory), and the like. be. The storage unit 120 also has a child data storage unit 121 that stores various data related to children, a reception data storage unit 122 that stores various data related to reception, and the like. Furthermore, the storage unit 120 can also temporarily store data communicated with the user terminal 200 and the child consultation recording system 300 . A database (not shown) storing various data may be constructed outside the storage unit 120 or the server terminal 100 .

The control unit 130 controls the overall operation of the server terminal 100 by executing programs stored in the storage unit 120, and is composed of a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), and the like. be done. The functions of the control unit 130 include a reception unit 131 that receives input from the user terminal 200 or the child consultation recording system 300, a data management unit 132 that refers to various data and performs predetermined processing, and A risk assessment unit 133 that analyzes information and performs assessment, material data (especially registered child data and risk assessment information, and based on the results of risk assessment corresponding to the risk assessment information, responds to child data It has a material creation unit 134 or the like that generates material data (especially explanatory materials, investigation records, etc.) for a temporary protection letter for a child. The reception unit 131, data management unit 132, risk evaluation unit 133, and material creation unit 134 are activated by a program stored in the storage unit 120 and executed by the server terminal 100, which is a computer (electronic calculator).

The reception unit 131 is provided by the server terminal 100, and is used when the user performs a predetermined input via a user interface such as a screen displayed via a web browser or an application on the user terminal 200. It receives instructions and various types of information from the user terminal 200 via the communication unit 110 . Alternatively, in response to a request from server terminal 100 or user terminal 200, information is received from child consultation recording system 300 via communication unit 110. FIG.

The data management unit 132 manages various types of data such as child data, reception data, evaluation data, and document data, and performs predetermined processing such as registration and reading in corresponding data storage units.

The risk evaluation unit 133 performs processing for evaluating the risk of child abuse based on information registered from the user terminal 200 (or the child consultation recording system 300).

The material creation unit 134 generates material data based on the information registered from the user terminal 200 (or the child consultation recording system 300) and the risk evaluation information (risk evaluation result) generated by the risk evaluation unit 133. (In particular, based on the registered child data and risk assessment information, and the results of the risk assessment corresponding to the risk assessment information, the material data for the temporary protection letter for the child corresponding to the child data (especially the clarification materials and process (generating investigation records, etc.).

FIG. 3 is a functional block configuration diagram showing the user terminal 200 of FIG. The user terminal 200 includes a communication section 210 , a display operation section 220 , a storage section 230 , a camera 240 and a control section 250 .

The communication unit 210 is a communication interface for communicating with the server terminal 100 via the network NW, and communication is performed according to a communication protocol such as TCP/IP.

The display operation unit 220 is a user interface used by the user to input instructions and display text, images, etc. according to input data from the control unit 250, and the user terminal 200 is configured by a personal computer. When the user terminal 200 is a smart phone or a tablet terminal, it is composed of a touch panel or the like. The display operation unit 220 is activated by a control program stored in the storage unit 230 and executed by the user terminal 200, which is a computer (electronic calculator). Via the display operation unit, the user can press the keyboard for the provided aptitude test, move the cursor with the mouse for the mouse, and tap, swipe, or pinch for the touch panel. Operation etc. can be performed.

The storage unit 230 stores programs, input data, and the like for executing various control processes and functions in the control unit 250, and is composed of RAM, ROM, and the like. Further, the storage unit 230 temporarily stores communication contents with the server terminal 100 .

The camera 240 has, for example, a function of imaging parts of a child's body.

The control unit 250 controls the overall operation of the user terminal 200 by executing programs stored in the storage unit 230, and is composed of a CPU, a GPU, and the like.

Note that the server terminal 100 may be configured to have the function of the display operation unit, and in this case, the configuration may be configured without the user terminal 200 .

Note that the functional configuration of the child consultation recording system 300 is substantially the same as that of the server terminal 100 or the user terminal 200, so description thereof will be omitted.

FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

Child data 1000 shown in FIG. 4 stores various data related to children. FIG. 4 shows an example of one child (a child identified by a child ID "10001") for convenience of explanation, but information on a plurality of children can be stored. As various data related to the child linked to the child ID, for example, child information about the child (child's name, address, contact information such as e-mail address, gender, age, school name, grade, teacher name, school attendance status, tags information, etc.), guardian information (guardian's name, ID, address, contact information, gender, etc.), related person information (related person's name, ID, address, contact information, gender, etc.), family group information (family group Name, ID, description of group name, group members (including past marital relationships, guardians due to common-law marital relationships, etc.), information on related institutions (name of related institutions, ID, type (medical institution, police, educational institution, etc.) ), address, contact information), etc.

FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

The reception data 2000 shown in FIG. 5 stores various data related to reception. FIG. 5 shows an example of one reception (reception identified by reception ID "20001") for convenience of explanation, but information on a plurality of receptions can be stored. The reception may be registered in association with, for example, child data (e.g., child ID) related to the registered child, but depending on the purpose of management, parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including user institution ID related to the user institution to which the user belongs), or the like. In particular, in an emergency, reception processing may be performed before registering child data about children. Alternatively, the reception data may be registered in association with the child data (child ID) after the child data is registered. The received data is data received by the receiving unit 131, but after being associated with the child information or the like, it is managed as part of the associated information (for example, part of the child information). good too.

As various data related to reception, for example, basic reception information (date and time of reception, input person, type of abuse (physical abuse, neglect, etc.), start date of response, etc.), emergency dispatch or investigation protection Risk assessment information regarding examination of the child, information regarding whether or not it is applicable to limit assessment, image information regarding the child, information regarding wounds of the child, psychological diagnosis information of the child, information regarding the situation of the child's home, decision-making result information and/or safety confirmation Result information, items related to the corresponding implementation (whether temporary protection was implemented, whether temporary protection was canceled, whether measures were taken for children's homes, etc., whether measures for children's homes, etc. were canceled, measures for foster parents Whether measures have been implemented, whether measures for foster parents have been lifted, whether collaboration with related organizations has been implemented, whether social resources and services have been used, and whether a monitoring system has been established or used in basic local governments and local communities implementation), decision-maker of the investigation record, investigation information (investigation date, investigation title, minutes (survey results (facts)), information on the outlook, information on future responses, additional information obtained from the investigation (risk assessment information (information obtained from the survey), images of the child obtained during the survey, information on the child's wounds obtained during the survey, information on the child's psychological diagnosis obtained during the survey, and information on the situation of the child's home obtained during the survey; Date and time of the next interview for the survey, status at the completion of the survey, safety scale at the completion of the survey (intuitive numerical input result information regarding child safety), response content, survey record approver, etc.), evaluation Data (information on past protection rate, probability of serious abuse, recurrence rate, number of response days, information on necessary investigations, past similar cases (information on applicable abuse types among multiple abuse types), Radar charts (charts showing the balance of the probability of falling under serious abuse, recurrence rate, number of response days, etc.), recommendation information (recommendations and reference information for future responses), material data (temporary protection letter application) information such as explanatory material data, survey record data, etc. At the time of acceptance, data relating to at least a part of the various data exemplified above is accepted.

The risk assessment information includes, for example, input date and time information, serious confirmation item check information (for example, S rank items shown in FIG. check information related to items to be investigated, for example, including at least one of item check information for considering emergency dispatch or item check information for considering investigation protection), check information for items to be investigated (for example, shown in FIG. 7) Check information on items that are judged to be considered for ensuring safety if even one of the A or B rank items is checked.In particular, check information on items that are confirmed during investigation) .

A limit assessment is a pledge made with a guardian and a promise in advance of forced intervention if the pledge is broken. Despite this, it includes items to check whether there are situations such as canceling a designated interview without permission, refusing to visit a home, or being unable to confirm the child's safety, such as having a wound on the child. The information on whether or not the item is applicable to the limit assessment may be information indicating whether or not one or more items regarding the limit assessment described above are applicable. Items related to limit assessment may be set in common, or may be arbitrary items set by the user in association with at least one of child information and guardian information.

6 and 7 are diagrams showing an example of a check sheet used when registering reception data.

The check sheet includes a check list as shown in FIGS. 6 and 7 as an example. The checklist consists of serious items (S-rank items) to be confirmed before deciding whether temporary protection (notification/remittance) is necessary, A-rank items to be investigated before deciding whether temporary protection (notification/remittance) is necessary, and assistance policy. B-rank items to be investigated before the meeting are divided into three broad categories, and S-rank items are items related to serious physical abuse, items related to serious neglect, items related to suspected sexual abuse, and serious cases. Other items related to abuse are divided into medium-sized sections, and the medium-sized sections are finally divided into 10 to 20 check items. For each check item, as an example, staff members of the Child Guidance Center check three items: suspicion before the investigation, suspicion after the investigation, and confirmation of the suitability through the investigation. Furthermore, the check sheet, for example, is provided with a column for staff members of the child guidance center to enter the decision-making and the reason for the judgment regarding the temporary protection of the child. In addition, the check sheet, for example, is provided with columns for entering information corresponding to the reception data.

<Process flow>
The flow of processing of the information processing method executed by the information processing system 1 of the present embodiment will be described with reference to FIG. It is an example of the flowchart which concerns on the information processing method which concerns on 1st embodiment of this invention.

Here, in order to use this system 1, a user (for example, a staff member of a child guidance center, etc.) accesses the server terminal 100 using a web browser or an application of each user terminal 200, and accesses the server terminal 100 for the first time. When using the service, register as a new user, and if you have already acquired a user account, you can use the service by logging in after receiving predetermined authentication such as entering an ID and password. Become. After this authentication, a predetermined user interface screen is provided via a website, an application, etc., and the process proceeds to step S101 shown in FIG. Here, FIG. 11 shows an example of a home screen of an application displayed on the user terminal 200. As shown in FIG. The user can register as described below by selecting a registration menu on this screen. FIG. 11 shows list information of registered child data, corresponding status information, update date information, evaluation information, payer information, and the like.

First, as the process of step S101, the reception unit 131 of the control unit 130 of the server terminal 100 receives registration of basic information such as child information about the child from the user terminal 200 via the communication unit 110. FIG. Data management unit 132 of control unit 130 of server terminal 100 stores the received basic information in child data storage unit 121 of storage unit 120 as child data 1000 in association with the child ID. Here, when the above basic information is registered in the child consultation recording system 300, the user performs a predetermined readout registration operation on the user terminal 200 (for example, reading and displaying a QR code (registered trademark) with a built-in camera). Operation of inputting a number such as a child number on the displayed screen, operation of transmitting a child data read request from the server terminal 100 or the user terminal 200 to the child consultation recording system 300, etc.), the child consultation recording system Basic information registered in 300 can also be imported into an application provided by server terminal 100 .

Here, as shown in FIG. 9, as basic information, the reception unit 131 includes, in no particular order, the child's name, address, contact information such as e-mail address, gender, age, school name, grade, teacher's name, Receives registration of child information about the child, such as school attendance status and tag information (step S201), and receives registration of guardian information about the guardian, such as the name, ID, address, contact information, and gender of the guardian (step S202). ), followed by registration of related person information related to the child, such as the name, ID, address, contact information, gender, etc. Step S203), registration of family group information related to the family group, such as family group name, ID, description of group name, group members (including children, siblings, past marital relationships, guardians by common-law marital relationships, etc.) is accepted (step S204), and registration of related institution information such as related institution name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. is accepted (step S205). can. Note that the basic information is an example, and not all information may be registered, and other information may be included. Further, each ID may be automatically registered as an ID unique to this application by the server terminal 100 when the basic information is registered.

Next, as the process of step S<b>102 , the reception unit 131 receives registration of reception data from the user terminal 200 . First, the user inputs reception data such as basic reception information (abuse type (physical abuse, neglect, etc.), start date and time of response, etc.) on the application screen displayed on the user terminal 200 . Data management unit 132 of control unit 130 of server terminal 100 stores the received reception data in reception data storage unit 122 of storage unit 120 as reception data 2000 in association with the reception ID. Here, when the reception data is registered in the child consultation recording system 300, the user performs a predetermined readout registration operation on the user terminal 200 (for example, reading and displaying a QR code (registered trademark) with a built-in camera). Operation of inputting a number such as a child number on the displayed screen, operation of transmitting a child data read request from the server terminal 100 or the user terminal 200 to the child consultation recording system 300, etc.), the child consultation recording system The reception data registered in 300 can also be imported into an application provided by server terminal 100 .

As shown in FIG. 10, in association with the reception data, the reception unit 131 receives, in no particular order, from the user terminal 200 the response date and time, the survey title, the minutes (survey results (facts)), the likeness, and future responses. Receive registration of research information such as (step S301), and receive registration of child image-related information, such as child image information and/or child wound information, child psychological diagnosis information, and information on the child's home situation. (Step S302), then accept registration of risk assessment information (information obtained before the investigation or information obtained by the investigation) (Step S303), The inputted input information can be accepted (step S304). Data management unit 132 of control unit 130 of server terminal 100 stores the received basic information in reception data storage unit 122 of storage unit 120 as reception data 2000 in association with the reception ID.

Here, the registration of the survey information is assumed to be an operation performed by the staff in the child guidance center based on the information obtained from the staff dispatched outside the center, and the registration of the child image related information and the risk assessment information Registration is assumed to be an operation performed by staff who are dispatched outside the school to confirm the safety of children. A series of registration information may be entered and accepted by a plurality of staff inside and outside the facility, such as being assumed as an operation for confirming the response method sent by the staff.

Here, FIG. 13 shows an example of an image registration screen. On the image registration screen, the user selects an image (for example, an image captured by a camera built into the user terminal 200, an image captured by a digital camera or a mobile device such as a smartphone and saved in the user terminal 200). Select the type of capture, image, wound, psychodiagnosis, home situation, and the like. If a wound is selected as the type of image, select the part of the child's body related to the wound, and as the type of wound/fracture, wound, bruise, bite mark, burn, hair loss, bloodshot eyes, etc. , and select details of the wound/fracture from a list (discoloration, bleeding, swelling, sores, old wounds, keloids, multiple or mixed, deformity/dilation/loss, etc.). Images related to psychological diagnosis may include photographed images of pictures drawn by children, documentary images of developmental characteristics received at medical institutions, and the like. Images of the condition of the house, such as the condition of the room (especially the condition of the trash) and the house that caused the injury (for example, if there is evidence that the person fell down the stairs, a photograph of the stairs of the house, etc.) ), etc. Other, but not limited to, any image related to children, including when the cause of the injury is outside the home (e.g. park, school, etc.) may be separately selected and saved as images related to related facilities.

Also, FIG. 15 shows an example of a chat communication screen. By selecting the icon for using chat communication displayed at the top of the application screen, the user can display a list of individual or group names as partners for chat communication, and select each individual or group name. By selecting it, chat communication can be performed between users.

Here, in order to enter the risk assessment information, the user selects the risk assessment information record menu and selects the risk assessment information registration form on the reception data input screen shown in FIG. 12, for example. be able to. Specific examples of the information received in the risk assessment information registration form (various data related to the above reception) include: 1) date and time of reception (input of the date of risk assessment, etc.), 2) input person (input person 3) Information at the time of notification receipt (input and selection of information at the time of notification reception), 4) Emergency dispatch (select the corresponding item of the risk assessment items for considering emergency dispatch), 5) Investigation and protection consideration ( Select the applicable items of the risk assessment items to consider investigation protection), 6) Limit assessment applicable (check whether it corresponds to the limit assessment), 7) Attachment of images ("wound", "psychological diagnosis", " 8) Decision-making, safety confirmation (choose the result of decision-making. Based on input information) You can check simulation results such as the recurrence rate, the probability of falling into serious abuse, the number of days of response, and past similar cases), 9) Action items (choose the action taken and enter the date and time of the action), 10) There may be an authorizer (to set the authorizer of the investigation record). As a function of the registration form, it may have a function of copying at least part of the contents registered in the past (such as selecting a child ID related to the risk assessment information to be copied and generating a copy). Further, as shown in the screen example of FIG. 14, the user selects a menu item "Risk assessment transition" to select at least part of the items included in the risk assessment information (e.g., at least emergency dispatch or investigation protection). At least based on date and time information, update information for each item of risk assessment information for each child can be confirmed in chronological order (that is, changes can be confirmed). display. This can be done, for example, by registering the risk assessment information in association with the date and time information and the child ID. In inputting the risk assessment information, the user may accept an input operation as an assessment item via an application on the user terminal 200 with reference to the check sheets illustrated in FIGS. A user interface screen in which a part of the same or similar items can be input as an input form on the application may be displayed to accept the input operation, or image analysis of the check sheet image photographed by the camera 240 of the user terminal 200 may be performed. The contents of the check may be automatically input by Further, it may be possible to perform an operation to change at least a part of the assessment items (for example, check or uncheck) on the screen displaying the transition of the risk assessment information.

Next, returning to step S103 in FIG. 8, the risk evaluation unit 133 of the control unit 130 evaluates the risk related to the possibility of child abuse based on the registered basic information of the child and reception data (especially risk assessment information). Conduct an assessment (i.e., generate assessment data). The generated evaluation data may be stored as reception data in association with the reception ID. For example, the risk assessment unit 133, as input information, basic information of past children (age, gender, address (municipality)), reception information (abuse type, reception time, reception classification (new, re-notification, re-reception) and Risk assessment information linked to reception information (reception route, main abuser, status of each item of risk assessment), information on whether or not limit assessment applies, image information on children, information on wounds of children, psychology of children Diagnosis information, information on the situation of the child's home, decision-making result information and/or safety confirmation result information, items related to the corresponding implementation Whether the measures for foster parents were lifted, whether the measures for foster parents were lifted, whether the measures for foster parents were lifted, whether the measures for foster parents were lifted, whether cooperation with related organizations was implemented, and whether social resources and services were available (whether it was used, whether a monitoring system was built or used in a local government or local community), survey information (survey date and time, survey title, minutes (survey results (facts)), information related to the view , information on future responses, additional information obtained from the survey (risk assessment information (information obtained from the survey), images of the child obtained during the survey, information on the child's wounds obtained during the survey, information on the child's wounds obtained during the survey Psychological diagnosis information and information about the child's home situation obtained at the time of the survey, the date and time of the next interview for the survey, the status at the time of the completion of the survey, the safety scale at the time of the completion of the survey result information), response details, etc.), as output information, the past protection rate (indicator showing the tendency to be temporarily protected), past similar cases (abuse classified into 36 types) , display the characteristics of the pattern that the case is closest to.If there is a past case belonging to the same pattern, display the past case record), and the probability of falling under serious abuse, recurrence rate, number of days to respond, etc. Evaluation data (output information) may be generated using a risk assessment learning model that outputs a part or all of the information of The learning model includes at least a part of the above-mentioned input information and a result corresponding to the output information The information may be learned in advance as teacher data by extracting information from past data, etc., and may be stored in the storage unit 120, or may be stored in an external server. Data includes more types of input information than the above input information It is possible to output more precise output information (probability corresponding to serious abuse, etc.). As another example, the risk assessment unit 133, for example, extracts similar past cases according to a combination of the contents of part or all of the input information (especially risk assessment information), and the results of the extracted past cases may be calculated to generate some or all of the output information described above. It should be noted that the methods of generating these various types of information and evaluation data are merely examples, and are not limited to these. In addition, the risk evaluation unit 133 may generate evaluation data by further referring to at least one of survey information and photograph information as reception data to be referred for evaluation, for example.

Next, as the process of step S104, the risk evaluation unit 133 transmits the output information generated in the above step to the user terminal 200, and the output information is displayed on the user interface screen of the application of the user terminal 200 in a predetermined format. Is displayed.

FIG. 16 is a diagram showing an example of a screen displayed on the user terminal for outputting the risk assessment evaluation result of the business support application. By selecting the "Simulation" tab on the personal page screen of the application displayed on the user terminal 200, the user can obtain information on the past protection rate, recurrence probability, number of days of response, severity as shown in FIG. A radar chart that shows the characteristics of the case with three indices related to severity (probability of serious abuse) and a screen that visualizes similar cases in the past are displayed. Here, regarding information on the past protection rate, if the value is high, it indicates that there was a tendency for similar cases to be temporarily protected in the past. , to support the determination of urgency. In addition, the radar chart shows the degree of severity (probability of falling into a category defined as a serious case (eg, 24 patterns) among multiple classifications (eg, 36 patterns)) and recurrence rate (corresponding similar case group probability of recurrence in the case group) and the number of response days (the number of days required to conclude the corresponding case group), etc. If the area of the radar chart is large, there are characteristics such as seriousness and a high recurrence rate. , meaning that it tended to take longer to complete. Past similar cases classify past cases into a plurality of types (for example, 36 types) and display the characteristics of the pattern that the case is closest to. Display past case records if there are past cases belonging to the same pattern. In this example, “re-accepted physical abuse case” is displayed as case 47, and the case is often reported to the municipality, 30% of head and face injuries, abdominal trauma, 27% of continued abuse symptoms. However, in 7% of cases, the informant witnessed the violence and had difficulty in discussing it with the guardian, a pattern seen in 5.2% of past cases. Users can get hints about how cases change by checking past case records.

Users refer to the above risk assessment results, and based on other registered research information, child image-related information, and information entered via chat communication, the user can decide whether or not to temporarily protect the child. judgment can be made.

The flow of material data creation processing executed by the information processing system 1 of the present embodiment will be described with reference to FIG. 17 .

First, as the process of step S401, the material creation unit 134 of the control unit 130 of the server terminal 100 retrieves child data corresponding to the child ID associated with the request for material creation from the child data storage unit 121 and the reception data storage unit 122. and obtain received data (especially risk assessment information and risk assessment results (risk data)).

Next, as the process of step S402, the material creation unit 134 acquires predetermined survey information via a user interface screen that can be input as an input form on an application executed on the user terminal 200. FIG. More specifically, the survey information that you are asked to enter includes 1 (1) case summary, 1 (2) about the child's family, and 1 (3) temporary protection, as illustrated in Figures 18-19. It may also be information about the outline of the allegation, such as the circumstances leading up to it. Furthermore, if it is determined that the child has been temporarily protected by referring to the received data or by the user's input operation, etc. (i.e., if it is determined that the child is after temporary protection) ), as illustrated in Figure 19-20, surveys after temporary protection such as 2 (1) progress after temporary protection, 2 (2) intention of parental authority, 2 (3) child's situation and intention - Information on the progress and intention of support may be requested by presenting an input form as survey information. Note that the document creation unit 134 may read out the survey record format and generate survey record data based on these survey information (adding at least one of child data and reception data as necessary). .

Next, as the process of step S403, the material creation unit 134, based on the acquired data (in particular, the child data, the risk assessment information, and the evaluation data corresponding to the risk assessment information), prepares a temporary protection letter for the child. to generate material data (so-called explanatory material data). More specifically, read out the format for the explanatory materials, and examine 3 (1) risk assessment (for example, check items that are determined to be List information of part or all of the above, evaluation data such as past protection rate, recurrence rate within half a year, probability of being seriously abused, etc.), 3 (2) Necessity of protection, etc. Proof data may be generated to indicate the need for protection. In the generation of explanatory material data, it may be generated by extracting and assigning necessary data from each data to the format, or by presenting an input form so that the user can enter some explanatory information manually. can be In addition, the explanatory material data may include only information related to the necessity of subsequent temporary protection 3 illustrated in Figs. attached together), the information of the investigation record data may be included in the explanatory material data by further referring to the investigation information as illustrated in FIGS. 18-21. In addition, as illustrated in FIG. 20, the evaluation data includes both evaluation data based only on risk assessment items of relatively high importance (for example, serious items) and evaluation data that integrates multiple risk assessment items. may be included.

Next, as the process of step S404, the material creation unit 134 transmits the material data generated in the above step (in particular, at least one of the explanatory material data and the investigation record data) to the user terminal 200. , the material data is displayed in a predetermined format on the user interface screen of the application of the user terminal 200 . The material data transmitted to the user terminal 200 may be downloadable to the user terminal 200 in a predetermined data format, or may have a function of being transmitted so as to be printed by a printer (not shown). .

As described above, according to the present embodiment, the user can timely refer to information on the child's situation from inside or outside the child guidance center, and by referring to the risk assessment evaluation results, etc., the user can can quickly and appropriately determine whether temporary protection is necessary. Furthermore, by making it possible to generate document data (especially explanatory document data and survey record data) based on registered child data and reception data, it is possible to quickly and appropriately create documents for applying for temporary protection letters for children. It can be carried out.

In the above-described embodiment, the configuration for generating material data for applying for a temporary protection letter was exemplified. The configuration may be changed to generate document data (for example, document data showing various diagnostic information) for child counseling that can be used (evaluation data such as the probability of being abused, the recurrence rate, and the number of days for response). .

Although the disclosed embodiments have been described above, they can be implemented in various other forms, and can be implemented with various omissions, substitutions, and modifications. These embodiments, modifications, omissions, substitutions and modifications are included within the technical scope of the claims and their equivalents.

1 Information processing system
100 Server terminal 110 Communication unit 120 Storage unit 130 Control unit 200 User terminal 300 Child consultation recording system NW network

Claims (8)

An information processing method by an information processing system including a server terminal connected via a network to a user terminal associated with a user of a child guidance center,
a step of receiving, from the user terminal, the registration of child data about the child and the registration of risk assessment information for supporting a decision to protect the child;
performing a risk assessment by a risk assessment unit based on the registered child data and the risk assessment information;
Based on the registered child data and risk assessment information, and the results of the risk assessment corresponding to the risk assessment information, the document creation department makes a request for a temporary protection letter for the child corresponding to the child data. a step of generating material data;
A method of processing information, comprising: 2. The information processing method according to claim 1, wherein said step of generating said material data further refers to survey information relating to a survey on a child corresponding to said child data to generate said material data. 3. The information processing method according to claim 1, wherein said material data is explanatory material data. 3. The information processing method according to claim 1, wherein said material data is explanatory material data and investigation record data. The results of the risk assessment include at least one of past protection rate or recurrence rate or probability of falling into serious abuse,
The material data includes at least one of the past protection rate or recurrence rate or probability of serious abuse as information,
The information processing method according to claim 1 or 2. The material data includes both the result of the risk assessment based only on risk assessment items with relatively high importance and the result of the risk assessment that integrates a plurality of risk assessment items,
The information processing method according to claim 1 or 2. A program for executing an information processing method by an information processing system including a server terminal connected via a network to a user terminal associated with a user of a child guidance center,
The information processing method includes:
a step of receiving, from the user terminal, the registration of child data about the child and the registration of risk assessment information for supporting a decision to protect the child;
performing a risk assessment by a risk assessment unit based on the registered child data and the risk assessment information;
Based on the registered child data and risk assessment information, and the results of the risk assessment corresponding to the risk assessment information, the document creation department makes a request for a temporary protection letter for the child corresponding to the child data. a step of generating material data;
program, including An information processing system including a server terminal connected via a network to a user terminal associated with a user of a child guidance center,
a reception unit that receives, from the user terminal, registration of child data about the child and registration of risk assessment information for supporting judgment on protection of the child;
a risk assessment unit that performs risk assessment based on the registered child data and the risk assessment information;
Based on the registered child data, the risk assessment information, and the result of the risk assessment corresponding to the risk assessment information, material data for applying for a temporary protection letter for the child corresponding to the child data is generated. Document creation department,
An information processing system comprising:

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