JP2024009707A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To propose appropriate information to owners.

SOLUTION: An information processing device according to the present application includes: a reception unit configured to receive pet information regarding pets from owners of the pets and question information regarding questions from the owners; and a provision unit configured to provide the owners with information regarding products or services according to the pet information and the question information, as answer information for solving the questions indicated by the question information.

SELECTED DRAWING: Figure 2

COPYRIGHT: (C)2024,JPO&INPIT

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

Conventionally, there is a known technology that provides users of such SNS services with the name, type, and detected behavior of a pet registered by a pet owner in an SNS (Social Networking Service) format. ing.

Japanese Patent Application Publication No. 2011-044787

However, in the above conventional technology, the name of the pet registered by the owner, the type, and the detected behavior of the pet are only provided to the user in SNS format, so it is difficult for the owner to obtain the desired information. is not limited.

This application has been made in view of the above, and aims to provide appropriate information to pet owners.

The information processing device according to the present application includes a reception unit that receives pet information regarding the pet and question information regarding questions from the owner from the owner of the pet, and a product that responds to the pet information and the question information. or a providing unit that provides information regarding the service to the owner as answer information for solving the question indicated by the question information.

According to one aspect of the embodiment, appropriate information can be proposed to the owner.

FIG. 1 is a diagram illustrating an example of a providing process executed by an information processing apparatus according to an embodiment. FIG. 2 is a diagram illustrating an example of the configuration of the information processing system according to the embodiment. FIG. 3 is a diagram illustrating an example of an owner information storage unit according to the embodiment. FIG. 4 is a diagram illustrating an example of a pet information storage unit according to the embodiment. FIG. 5 is a diagram illustrating an example of an answer information storage unit according to the embodiment. FIG. 6 is a flowchart illustrating an example of the flow of provision processing executed by the information processing apparatus according to the embodiment. FIG. 7 is a flowchart illustrating an example of the flow of provision processing executed by the information processing apparatus according to the embodiment. FIG. 8 is a diagram showing an example of the hardware configuration.

From the description of this specification and the attached drawings, at least the following matters will become clear.

Aspect 1 includes a reception unit that receives pet information regarding the pet from a pet owner and question information regarding questions from the owner, and information regarding products or services according to the pet information and the question information. and a providing unit that provides the owner with answer information for solving the question indicated by the question information.

According to the first aspect, for example, pet information regarding the pet and question information regarding questions from the owner are received from the owner of a pet such as a dog. Here, the pet information is information regarding the pet's type, gender, age, etc. Further, the question information includes questions regarding concerns regarding pets, concerns regarding the owner himself, and the like.

In the first aspect, information regarding products or services corresponding to the received pet information and question information is provided to the owner as answer information for solving the question. In this way, in aspect 1, the information desired by the owner can be provided to the owner as response information, so that appropriate information can be suggested to the owner.

BACKGROUND ART Conventionally, a technology has been known in which the name and type of a pet registered by a pet owner and the detected behavior of the pet are provided in an SNS format to a user using such an SNS service. However, with the conventional technology, the name and type of the pet registered by the owner, as well as the detected behavior of the pet, are only provided to the user in SNS format. In some cases, it was not possible to find a solution to such a question. Accordingly, in aspect 1, since information regarding products or services corresponding to the received pet information and question information is provided to the owner as answer information, it is possible to propose an appropriate solution to the owner's problems. In addition, aspect 1 can make it easier to solve the problems of owners.

Aspect 2 is, in Aspect 1, accepting answer information indicating an answer to the question indicated by the question information from another owner different from the owner, and combining information regarding the product or service and the answer information received from the other owner. is provided to the owner.

According to aspect 2, for example, response information indicating an answer to the question indicated by the question information is received from another owner different from the owner, and information regarding the product or service and the response information received from the other owner are sent to the owner. provide. In this way, in the second aspect, the information desired by the owner can be provided to the owner as answer information, and thus appropriate information can be suggested to the owner.

Aspect 3 is characterized in that in Aspect 1 or 2, the owner is provided with information on how to use the product or information on how to use the service as the information on the product or service.

According to aspect 3, for example, as information on how to use the product or information on how to use the service, a video image of the product being used or a video image of the service being used may be provided to the owner. good. In this way, aspect 3 provides the owner with a video of the product being used or a video of the service being used as response information, thereby allowing the owner to receive the product without having to transition to the content for purchasing the product or service. Alternatively, it is possible to encourage the owner to understand the use of the service.

Aspect 4 is characterized in that in any of Aspects 1 to 3, owner information regarding the owner is received from the owner.

According to aspect 4, for example, owner information such as the age of the owner, the gender of the owner, residence information that is information about the owner's residence, and the number of animals that the owner is raising is received from the owner. Further, in the fourth aspect, owner information such as posting history, which is information regarding the history of information posted by the owner, and viewing history, which is information regarding the history of information viewed by the owner, is received from the owner. Further, in the fourth aspect, owner information such as an email opening history, which is information regarding the history of opening emails sent by the owner to an email address registered in advance by the owner, is received from the owner. Further, in the fourth aspect, owner information such as purchase history, which is information regarding the history of purchases of products or services by the owner, is received from the owner. Accordingly, in aspect 4, various information regarding the owner can be collected.

A fifth aspect is characterized in that, in the fourth aspect, information regarding a product or service corresponding to the question information estimated based on the owner information is provided to the owner as the answer information.

According to the fifth aspect, the question information that concerns the pet owner is estimated based on, for example, posting history, browsing history, email opening history, purchase history, and the like. Then, in aspect 5, when it is determined that the question indicated by the estimated question information corresponds to a predetermined question, information regarding a product or service for solving the question is provided as answer information to the owner for whom the question information was estimated. . In this way, aspect 5 can suggest appropriate information to the owner whose question information has been estimated.

Aspect 6 is characterized in that in aspect 4 or 5, information regarding products or services according to the owner information and the question information is provided to the owner as the answer information.

According to aspect 6, for example, when it is determined that the question indicated by the question information corresponds to a predetermined question, the owner who posted the question information uses the owner information and information about the product or service according to the question information as answer information. Provided to. In this manner, the sixth aspect can suggest appropriate information to the owner who posted the question information.

Aspect 7 is characterized in that, in any of Aspects 4 to 6, information regarding products or services according to the owner information, the pet information, and the question information is provided to the owner as the answer information. .

According to aspect 7, for example, when it is determined that the question indicated by the question information corresponds to a predetermined question, the question information is updated using information about the product or service according to the owner information, pet information, and question information as answer information. will be provided to the owner who posted. In this way, the seventh aspect can suggest appropriate information to the owner who posted the question information.

Aspect 8 is characterized in that, in any of Aspects 1 to 7, information regarding a provider who provides the product or service is further provided to the pet owner.

According to aspect 8, for example, information regarding a developer who developed a product or service is provided to the owner. Accordingly, in aspect 8, by providing the owner with information regarding the developer who developed the product or service, the owner can feel closer to the product or service.

A ninth aspect is characterized in that in the eighth aspect, information regarding the design of the product or service is provided to the owner as the information regarding the provider.

According to aspect 9, for example, information about the developer who developed the product or service leading up to the development, episodes about difficulties encountered during development, and the developer's thoughts on the product or service may be provided to the owner. provide. Accordingly, aspect 9 can encourage the owner to understand the process of completing the product or service.

A tenth aspect is characterized in that, in any one of the first to ninth aspects, question information indicating a question regarding the pet is received from the owner as the question information.

According to aspect 10, for example, question information indicating a question regarding a pet is received from the owner. Thereby, aspect 10 can collect a wide variety of question information.

Aspect 11 is characterized in that, in any of Aspects 1 to 10, question information indicating a question regarding the pet owner is received from the pet owner as the question information.

According to aspect 11, for example, question information indicating a question regarding the owner is received from the owner. Thereby, aspect 11 can collect a wide variety of question information.

Hereinafter, an example of an information processing apparatus, an information processing method, and a form for implementing an information processing program (hereinafter referred to as an "embodiment") will be described in detail with reference to the drawings. Note that the information processing apparatus, information processing method, and information processing program are not limited to this embodiment. In addition, in the following embodiments, the same parts are given the same reference numerals, and redundant explanations will be omitted.

[Embodiment]
[1. Example of provision processing performed by an information processing device]
An example of a provision process executed by the information processing apparatus 100 according to the embodiment will be described using FIG. 1. FIG. 1 is a diagram illustrating an example of a providing process executed by the information processing apparatus 100 according to the embodiment.

In the example of FIG. 1, it is assumed that the information processing device 100 provides a Q&A site where questions, which are information about questions accepted by pre-registered owners, and answer information indicating answers to the questions are arranged. do. The response information is response information received from another owner different from the previously registered owner, response information provided by the information processing device 100, and the like. Note that the Q&A site is provided by a browser, an application, or the like.

Hereinafter, the owner identified by the identifier "UN (N is an arbitrary integer)" will be referred to as owner UN. Further, a terminal device used by the owner UN may be referred to as a terminal device 1N. Further, if there is no particular need to distinguish between terminal devices used by each owner, the terminal device may be referred to as a terminal device 10.

First, an example in which an owner registers information about himself/herself will be explained using FIG. 1. Next, an example will be described in which the information processing device 100 provides information about a product as answer information to solve a question received from an owner.

First, an example in which an owner registers information about himself/herself will be explained using FIG. 1. In the example of FIG. 1, it is assumed that the owner U1 is not registered on the Q&A site. In this case, the information processing device 100 receives owner information of the owner U1 and pet information of the pet P1 kept by the owner U1 from the terminal device 11 used by the owner U1 (step S1).

In the example of FIG. 1, the terminal device 11 accesses the Q&A site in response to an operation by the owner U1. Subsequently, the terminal device 11 transmits owner information and pet information to the information processing device 100 in response to an input from the owner U1. The information processing device 100 then receives owner information and pet information from the terminal device 11.

To give a more specific example, the information processing device 100 receives the owner's age, owner's gender, owner's residence information, number of animals kept by the owner, etc. from the terminal device 11 as owner information. The information processing device 100 also indicates, as pet information, the type of the pet, the age of the pet, the gender of the pet, castration information that is information about whether the pet has been castrated, and information about the body size of the pet. The body conditioning score, the pet's weight, etc. are received from the terminal device 11. In this way, the owner U1 registers on the Q&A site.

Subsequently, the information processing device 100 provides the content to the terminal device 11 (step S2). For example, the information processing device 100 provides the terminal device 11 with a Q&A site as content.

Next, an example will be described in which the information processing device 100 provides information about a product as answer information to solve a question received from an owner. Note that the products mentioned here include pet food, toiletry products such as toilets used by pets, wet tissues for wiping the pet's bottom, and the like.

In the example of FIG. 1, the information processing device 100 receives pet information and question information from the terminal device 11 (step S3). For example, the information processing device 100 receives, as pet information, information from the terminal device 11 that the pet P1 is a dog, the breed is a toy poodle, the gender is male, and the pet is 2 years old. The information processing device 100 also receives information such as "X is tired of eating Y food and is in trouble" as question information from the terminal device 11.

Subsequently, the information processing device 100 receives pet information about the pet P2 and response information from the terminal device 12 used by the owner U2 (step S4). For example, assume that a Q&A site based on question information received from the terminal device 11 is provided in a viewable manner to the owner U2 who has already registered on the Q&A site. In this case, the information processing device 100 receives answer information to the question indicated by the question information of the owner U1 from the terminal device 12.

To give a more specific example, the information processing device 100 receives, as pet information, information such as that the pet P2 is a dog, the breed is a toy poodle, and the gender is male from the terminal device 12. The information processing device 100 also receives information such as "I used to eat Y food. My A-chan is now eating Z food" as response information from the terminal device 12.

Then, the information processing device 100 determines whether the question indicated by the question information received from the owner U1 corresponds to a predetermined question (step S5). Here, the predetermined question is a question corresponding to a preset product or service, and is a concept that includes a question for which it can be assumed that information regarding the product or service can be provided as answer information.

In addition, cases where the question from the owner corresponds to a predetermined question include cases where the question from the owner includes the predetermined question, the question from the owner is the same as the predetermined question, or the case where the question from the owner corresponds to the predetermined question. This is the case, for example, when the question is similar to the predetermined question. In other words, when the question from the owner corresponds to a predetermined question, the question from the owner corresponds to the predetermined question. This concept includes cases where it is assumed that a question and a predetermined question have a corresponding relationship.

For example, it is assumed that a predetermined storage unit included in the information processing device 100 stores answer information corresponding to a predetermined question. In this case, the information processing device 100 determines whether or not the question information “X is tired of eating Y food and is in trouble” received from the terminal device 11 corresponds to the predetermined question. .

For example, when the information processing device 100 determines that the question indicated by the question information received from the terminal device 11 corresponds to a predetermined question, the information processing device 100 determines the answer information corresponding to the predetermined question as the answer to the question information. Here, the answer information includes information regarding an explanatory text explaining a solution to the example question, and information regarding a product or service for solving the example question.

On the other hand, if the information processing device 100 determines that the question indicated by the question information received from the terminal device 11 does not correspond to the predetermined question, it determines that there is no answer to the question information.

Subsequently, the information processing device 100 provides at least one of the product information for solving the question and the answer information received from the owner U2 as answer information (step S6). For example, when the information processing device 100 determines a predetermined question corresponding to the question indicated by the question information, the information processing device 100 provides at least one of information regarding the product for solving the question or answer information received from the owner U2 as the answer information. do.

To give a more specific example, the information processing device 100 creates a Q&A site in which at least one of information about products for solving questions and answer information received from the owner U2 is arranged as answer information on the Q&A site. The information is provided to the terminal device 11. In this case, the information processing device 100 provides the terminal device 11 with a Q&A site in which information about a URL (Uniform Resource Locator) for transitioning to content for purchasing the product is arranged as information about the product to solve the question. do.

On the other hand, when the information processing device 100 determines that there is no answer corresponding to the question information, it provides the answer information received from the owner U2 as the answer information. To give a more specific example, the information processing device 100 provides the terminal device 11 with a Q&A site in which answer information received from the owner U2 is arranged as answer information on the Q&A site.

2. Description of the Related Art Conventionally, techniques for providing various information regarding pets to owners have been known. For example, techniques have been known for detecting and storing the behavior of pets kept by each owner, and for providing the behavior of each pet to other owners in an SNS format. However, the conventional technology only provides the name, type, and detected pet behavior of the pet registered by the owner in SNS format. In some cases, it was not possible to obtain a proposal for a solution. Therefore, the information processing device 100 receives pet information and question information from the owner, and provides information about products or services according to the received pet information and question information, answer information for solving the question indicated by the question information. provided to the owner as a

In this way, the information processing device 100 can provide information desired by the owner to the owner, and therefore can suggest appropriate information to the owner. Thereby, the information processing device 100 can propose an appropriate solution to the owner's concerns. Furthermore, the information processing device 100 can make it easier for owners to solve their problems.

[2. Information processing system configuration]
Next, the configuration of the information processing system 1 according to the embodiment will be described using FIG. 2. FIG. 2 is a diagram showing a configuration example of the information processing system 1 according to the embodiment. As shown in FIG. 2, the information processing system 1 includes a terminal device 10 and an information processing device 100. The terminal device 10 and the information processing device 100 are connected via a network N so that they can communicate by wire or wirelessly. Note that the information processing system 1 shown in FIG. 2 may include a plurality of terminal devices 10 and a plurality of information processing apparatuses 100.

The terminal device 10 is an information processing device used by a user who accesses content such as web content and application content displayed on a browser. For example, the terminal device 10 is a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), or the like.

The information processing device 100 is an information processing device that can communicate with various devices via a network N such as the Internet, and is realized by, for example, a server device, a cloud system, or the like. For example, the information processing device 100 is communicably connected to various other devices via the network N.

[3. Configuration of information processing device]
Next, the configuration of the information processing device 100 according to the embodiment will be described using FIG. 2. FIG. 2 shows a configuration example of the information processing device 100 according to the embodiment. As shown in FIG. 2, the information processing device 100 includes a communication section 110, a storage section 120, and a control section 130.

(About communication department 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). The communication unit 110 is connected to the network N by wire or wirelessly, and transmits and receives information to and from various other devices.

(About storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 includes an owner information storage unit 121, a pet information storage unit 122, and an answer information storage unit 123. The storage unit 120 also stores the history of accesses from owners to the Q&A site.

(About the owner information storage unit 121)
The owner information storage unit 121 stores various information regarding the owner. Here, FIG. 3 shows an example of the owner information storage unit 121 according to the embodiment. In the example shown in FIG. 3, the owner information storage unit 121 has items such as "owner ID (Identifier)" and "owner information." For example, "owner information" includes items such as "age,""gender,""residenceinformation,""number of pets,""postinghistory,""browsinghistory,""email opening history," and "purchase history." have

"Owner ID" is an identifier that identifies the owner. "Age" is information regarding the age of the owner associated with the "owner ID." “Gender” is information regarding the gender of the owner associated with the “owner ID”.

"Residence information" is information regarding the residence of the owner associated with the "owner ID." For example, the residence information includes information regarding the owner's address, information regarding the owner's living situation such as rental, apartment building, detached house, etc. “Number of pets kept” is information regarding the total number of pets kept by the owner associated with the “owner ID”.

“Posting history” is information regarding the history of information posted by the owner associated with the “owner ID”. For example, the posting history includes information related to the history of questions posted by owners, answer information, and the like. Here, in the posting history, posted information and information regarding the posted date and time are stored in association with each other.

“Browsing history” is information regarding the history of information viewed by the owner associated with the “owner ID”. For example, the viewing history includes information regarding the history of question information or answer information viewed by the owner, information regarding the history of content such as web pages viewed by the owner, and the like. Here, the viewing history is stored in which viewed information is associated with information regarding the date and time of viewing.

The "email opening history" is information regarding the history of the owner opening emails sent to the email address registered in advance by the owner associated with the "owner ID." For example, it is assumed that the e-mail address is registered when the owner registers his or her information on the Q&A site. In this case, the email sent to the owner's email address is provided by the business that manages the information processing device 100. For example, the email opening history includes information regarding the content of the email, the number of times the email was opened, and the like.

“Purchase history” is information regarding the history of purchases of products or services by the owner associated with the “owner ID”. For example, the purchase history includes information regarding the history of products or services that have been purchased by the owner. Here, the purchase history is stored in which the purchased product or service is associated with information regarding the date and time of purchase.

For example, in FIG. 3, "U1" identified by owner ID has age as "UA1", gender as "US1", residence information as "UL1", and number of animals kept as "UN1". . Further, for "U1", the posting history is "UP1", the browsing history is "UR1", the email opening history is "UM1", and the purchase history is "UB1".

In the example shown in Fig. 3, the age, etc. is expressed by an abstract code such as "UA1", but the age, etc. can be expressed by a numerical value, information about a character string, a file format of a file containing the age, etc. It may be.

(Regarding the pet information storage unit 122)
The pet information storage unit 122 stores various information regarding pets. Here, FIG. 4 shows an example of the pet information storage unit 122 according to the embodiment. In the example shown in FIG. 4, the pet information storage unit 122 includes items such as "pet ID", "owner ID", and "pet information". For example, "pet information" includes items such as "type,""age,""sex,""castrationinformation,""body conditioning score," and "weight."

"Pet ID" is an identifier that identifies a pet. “Owner ID” is an identifier that identifies the owner associated with “pet ID”. “Type” is information regarding the type of pet associated with the “pet ID”. "Age" is information regarding the age of the pet associated with the "pet ID." “Gender” is information regarding the gender of the pet associated with the “pet ID”.

"Castration information" is information regarding castration of the pet associated with the "pet ID." For example, the castration information is information regarding whether or not the pet has been castrated. The “body conditioning score” is information regarding the body size of the pet associated with the “pet ID”. Specifically, the body conditioning score (BCS) is an index that classifies the pet's body shape based on a five-level evaluation such as BCS1 to BCS5. For example, BCS1 is "thin." BCS2 is "slightly thin". BCS3 is "ideal". BCS4 is "slightly obese". BCS5 is "obesity". “Weight” is information regarding the weight of the pet associated with the “pet ID”.

For example, in FIG. 4, "P1" identified by the pet ID has the owner ID "U1", the type "PT1", the age "PA1", and the gender "PS1". Further, for "P1", the castration information is "PC1", the body conditioning score is "PB1", and the weight is "PW1".

In the example shown in Figure 4, the type, etc. is expressed using an abstract code such as "PT1," but the type, etc. can also be the file format of a file that includes numerical values, information about character strings, types, etc. You can.

(Regarding answer information storage unit 123)
The answer information storage unit 123 stores answer information to be provided to the owner. Here, FIG. 5 shows an example of the answer information storage unit 123 according to the embodiment. In the example shown in FIG. 5, the answer information storage unit 123 has items such as "condition ID", "question example", "judgment condition", and "answer information".

“Condition ID” is an identifier that identifies a determination condition. "Example question" is preset question information associated with "condition ID." For example, the example question is set by a business operator that manages the information processing device 100. Examples of questions include questions caused by pets, questions caused by owners, and the like.

To give a more specific example, the example question may include at least one of the following: the pet's type, the pet's age, the pet's gender, the pet's neutering information, the pet's body conditioning score, the pet's weight, etc. A different example question is set for each combination of pet information based on the pet information. Examples of questions include the owner's age, the owner's gender, the owner's residence information, the number of animals the owner has, the owner's posting history, the owner's browsing history, the owner's email opening history, and the owner's email opening history. Different example questions are set for each combination of owner information based on at least one of purchase history and the like.

“Judgment condition” is information regarding the judgment condition associated with “condition ID”. For example, the determination condition is that the question indicated by the received question information and the question example are the same or similar. Further, the determination condition is such that the wording included in the question indicated by the received question information is included in the example question. Further, the determination conditions are set by the business operator that manages the information processing device 100.

"Answer information" is various information regarding answers to the example questions associated with the "condition ID." For example, the answer information includes information regarding an explanatory text explaining a solution to the example question, and information regarding a product or service for solving the example question. Here, the information regarding the product or service includes information regarding the URL for transitioning to content for purchasing the product or service. Further, the information regarding the product may include an image of the product.

For example, in FIG. 5, for "CO1" identified by the condition ID, the question example is "CQ1", the judgment condition is "CD1", and the answer information is "CA1". In the example shown in FIG. 5, the example question is expressed using an abstract code such as "CQ1", but the example question can also be expressed by numerical values, information regarding character strings, the file format of the file containing the judgment conditions, etc. It may be.

(About the control unit 130)
The control unit 130 is a controller, and for example, executes various programs (information processing programs) stored in a storage device inside the information processing device 100 by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. (Example) is realized by executing the RAM as a work area. Further, the control unit 130 is a controller, and is realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

As shown in FIG. 2, the control unit 130 includes a reception unit 131, a determination unit 132, a provision unit 133, and an estimation unit 134, and realizes or executes information processing functions and operations described below. . Note that the internal configuration of the control unit 130 is not limited to the configuration shown in FIG. 2, and may be any other configuration as long as it performs information processing to be described later. Further, the connection relationship between the respective processing units included in the control unit 130 is not limited to the connection relationship shown in FIG. 2, and may be other connection relationships.

(About reception department 131)
The reception unit 131 receives various requests. Specifically, the reception unit 131 receives the owner information of the owner and the pet information of the pet kept by the owner from the terminal device 10 used by the owner. For example, the reception unit 131 receives, as the owner information, the age of the owner, the gender of the owner, residence information that is information about the owner's residence, the number of animals kept by the owner, etc. from the terminal device 10. . Then, the reception unit 131 stores the received owner information in the owner information storage unit 121.

The receiving unit 131 also receives pet information such as the pet's type, the pet's age, the pet's gender, the pet's castration information, the pet's body conditioning score, and the pet's weight from the terminal device 10. Then, the reception unit 131 stores the received pet information in the pet information storage unit 122.

Further, the receiving unit 131 receives pet information and question information from the terminal device 10. Here, the receiving unit 131 receives, as the question information, question information indicating a question regarding a pet, question information indicating a question regarding an owner, etc. from the terminal device 10. For example, the receiving unit 131 receives information from the terminal device 10 that the pet is a dog, the breed is a toy poodle, the gender is male, and the pet is 2 years old. The reception unit 131 also receives information such as "X is tired of eating Y food and is in trouble" as question information from the terminal device 10.

The reception unit 131 also receives pet information and answer information to questions posted by other owners from the terminal device 10 used by the owner. For example, assume that a Q&A site based on question information received from other owners is provided in a viewable manner to owners who have already registered on the Q&A site. In this case, the reception unit 131 receives answer information to the question indicated by the question information of other owners from the terminal device 10.

To give a more specific example, the reception unit 131 receives, as pet information, information such as that the pet is a dog, the breed is a toy poodle, and the gender is male from the terminal device 10. The reception unit 131 also receives information such as "I used to eat Y food. My A-chan is now eating Z food" as response information from the terminal device 10.

In addition, the reception unit 131 collects the owner's posting history, browsing history, email opening history, purchase history, etc., as the owner information, from the terminal device 10, the storage unit 120, etc. every predetermined period (for example, one day). Accepted from Then, the reception unit 131 stores the received owner information in the owner information storage unit 121.

(About the determination unit 132)
The determining unit 132 determines whether the question indicated by the question information received by the accepting unit 131 corresponds to the example question, based on the determining conditions stored in the answer information storage unit 123. For example, assume that the question indicated by the question information received by the reception unit 131 is "Mr. X is tired of eating Y food and is in trouble." In this case, the determination unit 132 answers the question “X is tired of eating Y food and is in trouble” indicated by the question information received by the reception unit 131, and the question is stored in the answer information storage unit 123. Determine whether the examples correspond. Here, the question indicated by the question information received by the reception unit 131 is “X is tired of eating Y food and I am in trouble”, and the example question “CQ2” stored in the answer information storage unit 123 is shall correspond.

In the example of FIG. 5, if the determination unit 132 determines that the question indicated by the question information received by the reception unit 131 corresponds to the example question “CQ2”, the determination unit 132 selects the answer information “CA2” corresponding to the example question “CQ2”. , is determined to be the answer to such question information.

On the other hand, when determining that the question indicated by the question information received by the reception unit 131 does not correspond to each question example stored in the answer information storage unit 123, the determination unit 132 determines that there is no answer to the question information. do.

(About the provision section 133)
The providing unit 133 provides various information. Specifically, the providing unit 133 provides the content to the terminal device 10. For example, the providing unit 133 provides the terminal device 10 with a Q&A site as content.

Further, the providing unit 133 provides the owner with information regarding products or services according to the pet information and the question information as answer information for solving the question indicated by the question information. Further, the providing unit 133 provides the owner with information regarding products or services and response information received from other owners by the receiving unit 131.

For example, the providing unit 133 provides the terminal device 10 used by the owner who posted the question information as answer information, at least one of information regarding products for solving the question or information on answers received from other owners. . In the example of FIG. 5, when the determining unit 132 determines that the question indicated by the question information corresponds to the example question "CQ2", the providing unit 133 provides answer information "CA2" which is information regarding the product to solve the question. Alternatively, the reception unit 131 provides the terminal device 10 with at least one of the response information received from other owners as the response information.

To give a more specific example, the providing unit 133 provides the terminal device 10 with a Q&A site in which at least either the answer information "CA2" or the answer information received from other owners is arranged as answer information on the Q&A site. provide. In this case, the providing unit 133 provides the terminal device 10 with a Q&A site in which information regarding a URL for transitioning to content for purchasing a product is arranged as answer information “CA2”. Further, the providing unit 133 may provide the terminal device 10 with an image of the product as the answer information “CA2”.

On the other hand, when the providing unit 133 determines that there is no answer corresponding to the question information, it provides the terminal device 10 with answer information received from other owners as answer information. To give a more specific example, the providing unit 133 provides the terminal device 10 with a Q&A site in which answer information received from other owners is arranged as answer information on the Q&A site.

(About the estimation unit 134)
The estimation unit 134 estimates question information based on the owner information. For example, the estimation unit 134 estimates question information that is a problem for the owner based on the posting history, browsing history, email opening history, purchase history, etc. stored in the owner information storage unit 121. To give a more specific example, assume that the owner's browsing history includes information that the pet owner has viewed content related to pet toiletry products a predetermined number of times or more. In this case, the estimation unit 134 estimates that the owner's question information is question information regarding toiletry products based on the owner's browsing history.

As another example, assume that the owner's viewing history includes information that the owner has viewed information posted by other owners a predetermined number of times or more. In this case, the estimation unit 134 estimates that the owner's question information is similar to question information posted by other owners, based on the owner's browsing history.

In such a case, the determining unit 132 determines, based on the question information estimated by the estimating unit 134, whether the question indicated by the estimated question information corresponds to the question example. For example, when the determining unit 132 determines that the question indicated by the question information estimated by the estimating unit 134 corresponds to the example question, the determining unit 132 determines the answer information corresponding to the example question as the answer to the question information. When the determining unit 132 determines that the question indicated by the question information corresponds to the example question, the providing unit 133 provides information regarding products or services for solving the question or information received from other owners by the accepting unit 131. At least one of the answer information is provided as answer information to the terminal device 10 used by the owner whose question information was estimated.

[4. Processing procedure (1)]
Next, the procedure of the provision process executed by the information processing apparatus 100 according to the embodiment will be described using FIG. 6. FIG. 6 is a flowchart illustrating an example of the flow of provision processing executed by the information processing apparatus 100 according to the embodiment.

As shown in FIG. 6, the reception unit 131 waits until a predetermined timing has elapsed (step S101). Here, the predetermined timing is, for example, when the owner transmits a request to register the owner's owner information to the Q&A site.

If the predetermined timing has not elapsed (step S101; No), the reception unit 131 waits until the predetermined timing has elapsed. On the other hand, if the predetermined timing has elapsed (step S101; Yes), the reception unit 131 receives owner information and pet information from the terminal device 10 (step S102). Subsequently, the providing unit 133 provides the content to the terminal device 10 (step S103). For example, the providing unit 133 provides Q&A content to the terminal device 10 as the content.

[5. Processing procedure (2)]
Next, the procedure of the provision process executed by the information processing apparatus 100 according to the embodiment will be described using FIG. 7. FIG. 7 is a flowchart illustrating an example of the flow of provision processing executed by the information processing apparatus 100 according to the embodiment.

As shown in FIG. 7, the reception unit 131 receives pet information and question information from the terminal device 11 used by the first owner (step S201). Subsequently, the reception unit 131 receives pet information and response information from the terminal device 12 used by the second owner (step S202). Then, the determining unit 132 determines whether the question corresponds to a predetermined question (step S203).

Specifically, when the determining unit 132 determines that the question corresponds to a predetermined question (step S203; Yes), the providing unit 133 provides information on the product to solve the question and the answer received from the second owner. The information is provided to the terminal device 11 as answer information (step S204).

On the other hand, when the determining unit 132 determines that the question does not correspond to the predetermined question (step S203; No), the providing unit 133 provides the terminal device 11 with the answer information received from the second owner as the answer information ( Step S205).

[6. Modified example]
The information processing device 100 described above may be implemented in various different forms other than the embodiments described above. Therefore, other embodiments of the information processing device 100 will be described below.

[6-1. Pet]
Although the above embodiment has been described using an example in which the pet is a dog, the present invention is not limited to this. For example, the pet may be any pet that can be kept. For example, the pet may be a cat, a ferret, a rabbit, a bird, a reptile such as a snake, an insect, or the like.

In addition, although the pet has been described using an example of a pet kept by an owner, the present invention is not limited to this. Specifically, the pet may be a pet that is not kept by the owner. For example, the pet may be a pet bred by a breeder.

Furthermore, in the example of FIG. 1, an example has been described in which the owner U1 is raising the pet P1, and the owner is raising one pet, but the present invention is not limited to this. For example, the number of pets kept by the owner may be two or more.

[6-2. product or service]
In the above embodiment, pet food and toiletry products have been described as examples of products or services, but the invention is not limited thereto. For example, a product or service may include advertising information regarding an advertisement.

To give a more specific example, the product or service may include advertisement information regarding toys, play equipment such as cat towers, clothes for pets, leashes, etc. according to the type of pet received from a predetermined server. . The product or service may also include advertising information regarding specialists such as veterinarians, counselors specializing in pets, and the like. Here, the advertisement information may be stored in the answer information storage unit 123 in association with the question example.

Furthermore, the product or service may further include recommendation information that recommends a countermeasure to the pet owner. For example, the product or service may include recommendation information such as "You may have a disease, so you may want to consult a specialist such as a veterinarian."

[6-3. Use of the product]
In the above embodiment, an example has been described in which the providing unit 133 provides the owner with information regarding products or services and response information received from other owners by the receiving unit 131, but the present invention is not limited to this. For example, the providing unit 133 may provide the owner with information on how to use the product or information on how to use the service as information on the product or service.

To give a more specific example, the providing unit 133 may provide a video of a product being used or a video of a service being used as information on how to use the product or information on how to use the service. It may also be provided to the terminal device 10 used by the owner.

Thereby, the providing unit 133 can provide appropriate information to the terminal device 10. In this way, the providing unit 133 provides the terminal device 10 with a video of using a product or a video of using a service as answer information, thereby causing the terminal device 10 to transition to content for purchasing the product or service. It is possible to encourage the owner to understand that the product or service will be used instead of using the product or service.

[6-4. Information based on owner information and question information]
In the above embodiment, an example has been described in which the providing unit 133 provides the owner with information regarding products or services and response information received from other owners by the receiving unit 131, but the present invention is not limited to this. For example, the providing unit 133 may provide the owner with information regarding products or services according to the owner information and question information as answer information.

For example, the reception unit 131 receives owner information and question information from the terminal device 10 used by the owner. For example, the reception unit 131 receives the owner's posting history, viewing history, email opening history, purchase history, etc. from the terminal device 10 as the owner information. The reception unit 131 also receives information such as "X is tired of eating Y food and is in trouble" as question information from the terminal device 10.

Subsequently, the determining unit 132 determines whether the question indicated by the question information received by the receiving unit 131 corresponds to the example question. For example, when the determining unit 132 determines that the question indicated by the question information received by the accepting unit 131 corresponds to the example question, the determining unit 132 determines the answer information corresponding to the example question as the answer to the question information. On the other hand, if the determination unit 132 determines that the question indicated by the question information received by the reception unit 131 does not correspond to the question example, it determines that there is no answer to the question information.

Then, when the determining unit 132 determines that the question indicated by the question information corresponds to the example question, the providing unit 133 provides information on the product to solve the question or answers received in advance from other owners by the accepting unit 131. At least one of the information is provided to the terminal device 10 as answer information.

To give a more specific example, the providing unit 133 provides a Q&A site in which at least one of information about products to solve questions and answer information received from other owners is arranged as answer information. The information is provided to the terminal device 10. In this case, the providing unit 133 provides the terminal device 10 with a Q&A site in which information about a URL for transitioning to content for purchasing the product is arranged as information about the product for solving the question.

In this way, the providing unit 133 can provide the terminal device 10 with information desired by the owner as response information, and therefore can suggest appropriate information to the owner.

Furthermore, after providing the information regarding the product or service as the response information, the providing unit 133 may further provide the information regarding the product or service as the response information to the terminal device 10 . For example, the receiving unit 131 may accept the owner information from the terminal device 10 after the providing unit 133 provides information regarding the product or service as reply information. In this case, the reception unit 131 receives the owner's posting history, viewing history, email opening history, purchase history, etc. from the terminal device 10 as the owner information.

Subsequently, the estimation unit 134 may estimate whether the question indicated by the question information has been solved based on the owner information. For example, assume that the question indicated by the question information received from the owner is about the pet's toilet. It is also assumed that the owner's browsing history includes information that the pet owner has viewed content related to pet toiletry products a predetermined number of times or more. In this case, the estimation unit 134 may estimate that the question indicated by the question information has not been solved based on the question information and the owner's browsing history. Then, the providing unit 133 may provide the terminal device 10 with information regarding a different product or service as the answer information based on the answer information stored in the answer information storage unit 123.

In this way, the estimating unit 134 can suitably estimate whether the owner's question has been resolved by the product or service provided by the providing unit 133, depending on the owner's information such as the owner's browsing history. . Then, when the estimation unit 134 estimates that the question has not been resolved, the providing unit 133 provides the terminal device 10 with information regarding a new product or service. Thereby, the providing unit 133 can propose information regarding suitable products or services in response to the pet owner's concerns. Further, the estimating unit 134 can monitor whether the owner's problems or the like have actually been solved after the owner purchases the product or service. Further, the providing unit 133 can propose a different solution to the owner if the owner's problem is not resolved or if the owner continues to have the same type of problem.

[6-5. Information based on owner information, pet information, and question information]
In the above embodiment, an example has been described in which the providing unit 133 provides the owner with information regarding products or services and response information received from other owners by the receiving unit 131, but the present invention is not limited to this. For example, the providing unit 133 may provide the owner with information regarding products or services corresponding to the owner information, pet information, and question information as answer information.

For example, the reception unit 131 receives owner information, pet information, and question information from the terminal device 10 used by the owner. For example, the reception unit 131 receives the owner's posting history, viewing history, email opening history, purchase history, etc. from the terminal device 10 as the owner information. The receiving unit 131 also receives information from the terminal device 10 that the pet is a dog, the breed is a toy poodle, the gender is male, and the pet is 2 years old. The reception unit 131 also receives information such as "X is tired of eating Y food and is in trouble" as question information from the terminal device 10.

Subsequently, the determining unit 132 determines whether the question indicated by the question information received by the receiving unit 131 corresponds to the example question. For example, when the determining unit 132 determines that the question indicated by the question information received by the accepting unit 131 corresponds to the example question, the determining unit 132 determines the answer information corresponding to the example question as the answer to the question information. On the other hand, if the determination unit 132 determines that the question indicated by the question information received by the reception unit 131 does not correspond to the question example, it determines that there is no answer to the question information.

Then, when the determining unit 132 determines that the question indicated by the question information corresponds to the example question, the providing unit 133 provides information on the product to solve the question or answers received in advance from other owners by the accepting unit 131. At least one of the information is provided to the terminal device 10 as answer information.

To give a more specific example, the providing unit 133 provides a Q&A site in which at least one of information about products to solve questions and answer information received from other owners is arranged as answer information. The information is provided to the terminal device 10. In this case, the providing unit 133 provides the terminal device 10 with a Q&A site in which information about a URL for transitioning to content for purchasing the product is arranged as information about the product for solving the question.

In this way, the providing unit 133 can provide the terminal device 10 with information desired by the owner as response information, and therefore can suggest appropriate information to the owner.

[6-6. Information about the provider〕
In the above embodiment, an example has been described in which the providing unit 133 provides the owner with information regarding products or services and response information received from other owners by the receiving unit 131, but the present invention is not limited to this. For example, the providing unit 133 may further provide the owner with information regarding a provider who provides the product or service.

Specifically, the providing unit 133 may provide the terminal device 10 used by the owner with information regarding the design of the product or service as the information regarding the provider. To give a more specific example, the providing unit 133 may provide anecdotes about the development of the product or service by the developer, anecdotes about difficulties encountered during development, and the developer's thoughts on the product or service. The terminal device 10 may be provided with information regarding the above.

In this way, the providing unit 133 can suggest appropriate information to the owner. This makes it possible for the providing unit 133 to realize storytelling marketing and narrative marketing of products or services.

[6-7. Metaverse]
Although the above embodiment has been described using an example in which the providing unit 133 provides a Q&A site to the owner, the present invention is not limited to this. For example, the providing unit 133 may provide information regarding Q&A to the owner in a viewable manner in the virtual space. Further, the providing unit 133 may provide the owner with the product, a description of the product, and information regarding how to use the product in a viewable manner in the virtual space. Further, the providing unit 133 may provide the owner with information regarding an example in which the owner's pet uses the product in the virtual space. Further, the providing unit 133 may provide the owner with information regarding examples of other owners using the product in the virtual space.

Here, the virtual space is a metaverse or the like. For example, virtual spaces include a metaverse (closed metaverse) realized by a platform provided by one operator, and a metaverse (open metaverse) that interoperates with multiple platforms provided by multiple operators. It is.

In such a case, the owner uses, as the terminal device 10, an information processing device configured by a combination of a glasses-type wearable device worn by the owner and a sensor-type wearable device that detects the owner's gestures and the like. For example, the virtual space provided by such a terminal device 10 can be realized using XR technologies such as virtual reality (VR), augmented reality (AR), and mixed reality (MR). It is. For example, the owner can create an avatar in the virtual space and move the avatar in the virtual space by operating the terminal device 10. The owner may also create an avatar for the pet.

[6-8. Provision timing]
Further, the providing unit 133 may provide information regarding products or services to the owner as answer information for solving the question indicated by the question information after the receiving unit 131 receives the answer information from another owner. . In addition, before the reception unit 131 receives response information from other owners, and after a predetermined period of time has elapsed, the provision unit 133 provides information regarding the product or service in order to resolve the question indicated by the question information. It may be provided to the owner as answer information.

[6-9. Question information〕
Furthermore, the determination unit 132 may analyze the question information using conventional techniques such as natural language processing. For example, the determination unit 132 extracts words (features) that are characteristics of the question from the question information, and determines whether the extracted words are included in the example questions stored in the answer information storage unit 123. You can. In this case, if the determination unit 132 determines that the extracted wording is included in the example question, it determines the answer information corresponding to the example question as the answer to the question information. On the other hand, when determining that the extracted wording is not included in each question example, the determining unit 132 determines that there is no answer to the question information.

Further, the determination unit 132 may cluster the question information based on wording that is a characteristic of the question. Thereby, the determination unit 132 may update the example question stored in the answer information storage unit 123 based on the clustered question information. Moreover, the determination unit 132 may store any of the plurality of question information belonging to one cluster among the clustered question information in the answer information storage unit 123 as a question example. Note that in such a case, the updated question example or the answer information corresponding to any one of the plurality of question information belonging to one cluster stored in the answer information storage unit 123 is stored in the business that manages the information processing device 100. It may be set by the person.

[6-10. others〕
Among the above-described processes, all or part of the processes described as being performed automatically may be performed manually. Further, all or part of the processing described as being performed manually may be performed automatically by a known method. In addition, information including the processing procedures, specific names, and various data and parameters shown in the above documents and drawings may be changed arbitrarily, unless otherwise specified. For example, the various information shown in each figure is not limited to the illustrated information.

Furthermore, each component of each device shown in the drawings is functionally conceptual, and does not necessarily have to be physically configured as shown in the drawings. That is, the specific form of distributing and integrating each device is not limited to what is illustrated. In addition, all or part of each component may be functionally or physically distributed and integrated in arbitrary units depending on various loads and usage conditions.

Furthermore, the above-described processes may be executed in any combination as long as they do not contradict each other.

Further, the above-mentioned "section, module, unit" can be read as "means", "circuit", etc. For example, the reception unit can be read as reception means or reception circuit.

[7. Hardware configuration]
Further, the terminal device 10 and the information processing device 100 according to the embodiments described above are realized by, for example, a computer 1000 having a configuration as shown in FIG. FIG. 8 is a diagram showing an example of the hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and is connected to an arithmetic device 1030, a cache 1040, a memory 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 via a bus 1090.

The arithmetic unit 1030 operates based on programs stored in the cache 1040 and memory 1050, programs read from the input device 1020, and performs various processes. The cache 1040 is a cache, such as a RAM, that temporarily stores data used by the arithmetic unit 1030 for various calculations. Further, the memory 1050 is a storage device in which data used by the arithmetic unit 1030 for various calculations and various databases are registered, and is realized by a ROM (Read Only Memory), an HDD (Hard Disk Drive), a flash memory, etc. It is a memory that

The output IF 1060 is an interface for transmitting information to be output to an output device 1010 that outputs various information such as a monitor or a printer, and is, for example, a USB (Universal Serial Bus), a DVI (Digital Visual Interface), It may be realized by a connector of a standard such as HDMI (registered trademark) (High Definition Multimedia Interface). On the other hand, the input IF 1070 is an interface for receiving information from various input devices 1020 such as a mouse, a keyboard, and a scanner, and is realized by, for example, a USB or the like.

For example, the input device 1020 may be an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, It may be realized by a device that reads information from a magnetic recording medium, a semiconductor memory, or the like. Further, the input device 1020 may be realized by an external storage medium such as a USB memory.

The network IF 1080 has a function of receiving data from other devices via the network N and sending it to the computing device 1030, and also transmitting data generated by the computing device 1030 to the other devices via the network N.

Here, the arithmetic device 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic device 1030 loads a program from the input device 1020 or the memory 1050 onto the cache 1040, and executes the loaded program. For example, when the computer 1000 functions as the information processing device 100, the arithmetic unit 1030 of the computer 1000 realizes the functions of the control unit 130 by executing a program loaded onto the cache 1040.

The embodiments of the present application have been described above in detail based on the drawings. However, these are merely examples, and the embodiments of the present application may be implemented in other forms with various modifications and improvements based on the knowledge of those skilled in the art, including the embodiments described in the disclosure section of the invention. is possible.

N Network 1 Information processing system 10, 11, 12 Terminal device 100 Information processing device 110 Communication unit 120 Storage unit 121 Owner information storage unit 122 Pet information storage unit 123 Answer information storage unit 130 Control unit 131 Reception unit 132 Judgment unit 133 Providing unit 134 Estimation Department

Claims (13)

a reception department that receives pet information regarding the pet and question information regarding questions from the owner from the owner of the pet;
and a providing unit that provides the owner with information regarding products or services corresponding to the pet information and the question information as answer information for solving the question indicated by the question information. . The reception department is
Receiving answer information indicating an answer to the question indicated by the question information from another owner different from the owner,
The provision department is
The information processing device according to claim 1, wherein information regarding the product or service and response information received from other owners by the reception unit are provided to the owner. The provision department is
The information processing device according to claim 1, wherein the information processing device provides the owner with information on how to use the product or information on how to use the service as the information on the product or service. The reception department is
The information processing device according to claim 1, wherein the information processing device receives owner information regarding the owner from the owner. The provision department is
The information processing device according to claim 4, wherein the information processing device provides the owner with information regarding products or services corresponding to question information estimated based on the owner information as the answer information. The provision department is
The information processing device according to claim 4, wherein information regarding products or services according to the owner information and the question information is provided to the owner as the answer information. The provision department is
The information processing device according to claim 4, wherein information regarding products or services according to the owner information, the pet information, and the question information is provided to the owner as the answer information. The provision department is
The information processing device according to claim 1, further comprising providing the owner with information regarding a provider who provides the product or service. The provision department is
The information processing device according to claim 8, wherein information regarding the design of the product or service is provided to the owner as the information regarding the provider. The reception department is
The information processing device according to claim 1, wherein question information indicating a question regarding the pet is received from the owner as the question information. The reception department is
The information processing device according to claim 1, wherein question information indicating a question regarding the owner is received from the owner as the question information. An information processing method performed by a computer, the method comprising:
a reception step of receiving pet information regarding the pet from the owner of the pet and question information regarding the question from the owner;
an information processing method comprising: providing information about products or services corresponding to the pet information and the question information to the owner as answer information for solving the question indicated by the question information; . A reception procedure for receiving pet information regarding the pet from the owner of the pet and question information regarding the question from the owner;
The present invention is characterized by causing a computer to execute a providing procedure for providing information regarding products or services corresponding to the pet information and the question information to the owner as answer information for solving the question indicated by the question information. Information processing program.

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