JP2023154295A - Recovery work support device - Google Patents

Abstract

To provide a recovery work support device that contributes to the prompt recovery of an elevator device that has high usage needs and can improve the service of the elevator device.SOLUTION: A recovery work support device is provided with: a counting unit that counts the number of restoration requests for each elevator that has stopped operating; a priority order determination unit that determines the priority order of elevator restoration work based on the number of restoration requests for each elevator counted by the counting unit; and a presentation unit that presents the determined elevator priority order to a maintenance worker terminal of a maintenance worker who maintains the elevator.SELECTED DRAWING: Figure 6

Description

The present invention relates to a recovery work support device, and is particularly suitable for application to a recovery work support device that supports the recovery work of a plurality of elevator devices that have stopped operating due to a wide-area disaster such as an earthquake.

Conventionally, when multiple elevator systems stop operating due to a wide-area disaster such as an earthquake, a stop signal is sent from the elevator system to the control center to inform the operation stop, and the control center accesses each elevator system and obtains the elevator status. Priorities for restoration work are determined based on the operational status of the equipment, and restoration work for these elevator equipment is carried out in the determined order of priority.

Regarding the priority order of such recovery work, Patent Document 1 states that when a user is trapped in a car during a wide-area disaster, the image of the user captured by an imaging device installed in the car is Based on the situation, the monitoring center is notified of an urgency index representing the degree to which the user requires rescue, and the monitoring center determines the optimal elevator settings based on the priority order by referring to the urgency index. It is disclosed that a tour route is generated and the generated tour route is provided to a mobile terminal held by a worker.

Japanese Patent Application Publication No. 2013-224192

By the way, the priority of restoration work for elevator equipment is based on the level of needs of the users who use the elevator equipment (hereinafter referred to as elevator users), that is, the number of elevator users who use the elevator equipment. It is important to take this into consideration, and it is believed that by doing so, the service of the elevator system can be improved.

The present invention has been made in consideration of the above points, and is intended to propose a recovery work support device that contributes to the prompt recovery of elevators, which have high usage needs, and is capable of improving elevator services.

In order to solve this problem, the present invention provides a recovery work support device that supports recovery work for a plurality of elevators that have stopped operating, including a counting unit that counts the number of recovery requests for each elevator; a priority determining unit that determines the priority of the restoration work of the elevator based on the number of restoration requests for each elevator; and a maintenance unit that performs maintenance of the elevator based on the determined priority of the elevator. The system also includes a presentation section that outputs data to staff terminals.

According to the restoration work support device of the present invention, restoration work is performed more preferentially for elevators with more users, and restoration work can be performed on elevators in an order that meets the needs of the users.

According to the present invention, it is possible to realize a recovery work support device that contributes to the quick recovery of elevators that have high usage needs and can improve elevator services.

FIG. 1 is a block diagram showing the overall configuration of an elevator system according to the present embodiment. (A) and (B) are diagrams showing an example of a screen configuration of a non-contact call service screen. It is a chart showing the structure of a building information table. It is a chart showing the composition of an elevator information table. It is a chart showing the composition of an earthquake information table. FIG. 2 is a sequence diagram showing the flow of a series of processes executed in the elevator system in relation to the recovery work support function of the present embodiment.

An embodiment of the present invention will be described in detail below with reference to the drawings.

(1) Configuration of elevator system according to the present embodiment In FIG. 1, 1 indicates the entire elevator system according to the present embodiment. This elevator system 1 includes a monitoring terminal 4 that monitors the operation of an elevator device 3 installed in a building or facility (hereinafter referred to as a customer building) 2, and a monitoring terminal 4 that monitors the operation of an elevator device 3 installed in a building or facility (hereinafter referred to as a customer building) A user terminal 6 carried by a user) 5, a center server 7 installed in a control center of a maintenance company that performs maintenance and inspection of the elevator equipment 3, and an SNS (Social Networking Service) that provides a predetermined SNS (Social Networking Service) service. It is configured to include a server 8 and a maintenance worker terminal 10 carried by a maintenance worker 9. These monitoring terminals 4, user terminals 6, center server 7, SNS server 8, and maintenance personnel terminals 10 are configured to be interconnected via a public network 11.

The elevator device 3 includes a communication section 20, an earthquake sensor 21, and an operation control section 22. The communication unit 20 is a communication device used to communicate with the monitoring terminal 4. In addition, the earthquake sensor 21 is a sensor that has a function of detecting the occurrence of an earthquake based on the presence or absence of shaking, and detects an earthquake when shaking of a certain level or more (for example, shaking with a seismic intensity of 5 lower or higher) is detected. The operation control unit 22 is notified of this fact.

The operation control unit 22 is a control device that has a function of controlling the operation of the elevator device 3. When the operation control unit 22 receives a notification from the earthquake sensor 21 that an earthquake has been detected, the operation control unit 22 stops the operation of the elevator device 3 and notifies the monitoring terminal 4 of this via the communication unit 20.

The monitoring terminal 4 is composed of a computer device including a communication section 23 and a control section 24. The communication unit 23 is a communication device used during communication with the center server 7 and the elevator device 3 via the public network 11. In addition, while the control unit 24 normally monitors the operation of the elevator device 3, when it is given a notification from the operation control unit 22 of the elevator device 3 that the operation of the elevator device 3 has been stopped, it sends a notification to that effect. A stop signal is transmitted to the center server 7 via the communication unit 23 and the public network 11.

The user terminal 6 is a communication terminal carried by an elevator user 5 who is waiting for the arrival of a car in an elevator hall or the like. In this embodiment, it is assumed that the user terminal 6 is a smartphone, but it is possible to communicate with the center server 7 and the SNS server 8 via the public network 11 and receive the "contactless call service". Various communication terminals other than smartphones can be used as the user terminal 6, as long as the communication terminal can use predetermined application software or a web page provided by the SNS server 8.

Note that the "contactless call service" here means that the elevator user 5 registers the frequently used elevator device 3 in the SNS server 8 in advance through a predetermined operation, so that the elevator user 5 can use the elevator device 3. This is a service that allows users to use their own user terminals 6 to designate the current floor and destination floor, and then call for a car for the elevator device 3. Such a "non-contact call service" allows the elevator user 5 to use the elevator device 3 without touching the call button in the elevator hall or the destination floor button on the operation panel inside the car.

The user terminal 6 includes a communication section 25 and a UI (User Interface) section 26 . The communication unit 25 is a communication device for the user terminal 6 to communicate with the SNS server 8 via the public network 11. Further, the UI unit 26 is composed of, for example, a touch panel, and receives input operations from the elevator user 5, and transmits a signal corresponding to the received input operation to the SNS server 8 via the communication unit 25 and the public network 11. Information transmitted from the SNS server 8 via the public network 11 is displayed on the screen.

The center server 7 physically includes information processing resources such as a CPU (Central Processing Unit) and memory (not shown), a data storage section 30 and a communication section 31, and logically includes a data operation section 32 and a calculation section 33. and a control section 35 consisting of a display management section 34.

The CPU is a processor that controls the entire operation of the center server 7. Further, the memory is composed of, for example, a semiconductor memory, and is used as a work memory of the CPU.

The data storage unit 30 is composed of a nonvolatile large-capacity storage device such as a hard disk device or an SSD. The data storage unit 30 stores and maintains a building information table 36, an elevator information table 37, and an earthquake information table 38, which will be described later. The communication unit 31 is a communication device for the center server 7 to communicate with the monitoring terminal 4, the SNS server 8, and each maintenance worker terminal 10 via the public network 11, and is composed of a NIC (Network Interface Card) and the like. Ru.

The data operation unit 32, the calculation unit 33, and the display management unit 34 are functional units that are realized by the CPU of the center server 7 executing a program (not shown) loaded into the memory from the data storage unit 30. Details of the data operation section 32, calculation section 33, and display management section 34 will be described later.

The SNS server 8 is a general-purpose server device that cooperates with the center server 7 to provide the above-mentioned "non-contact call service" to the elevator users 5, and includes a communication section 40, a control section 41, and a data storage section 42. configured.

The communication unit 40 is a communication device for the SNS server 8 to communicate with the user terminal 6 of each elevator user 5 and the center server 7 via the public network 11, and is composed of a NIC or the like. Further, the control unit 41 is a functional unit that controls the operation of the entire SNS server 8, and is displayed on the user terminal 6 of the elevator user 5 by a predetermined operation.The non-contact call service screen 50 (FIG. ) has the function of exchanging necessary information regarding the non-contact call service with the elevator user 5.

The data storage unit 42 is composed of a large-capacity non-volatile storage device such as a hard disk drive or SSD, and is used to hold account information of each elevator user 5 who has registered regarding the "contactless call service". used.

The maintenance worker terminal 10 includes a smartphone, a tablet, a notebook-side personal computer device, etc., which includes a communication section 43 and a UI section 44 . The communication unit 43 is a communication device for the maintenance worker terminal 10 to communicate with the center server 7 via the public network 11.

Further, the UI section 44 is composed of, for example, a touch panel, and receives input operations from the maintenance personnel 9, and transmits signals corresponding to the received input operations to the center server 7 via the communication section 43 and the public network 11. Various information acquired from the center server 7 via the network 11 is displayed on the screen.

(2) Non-contact call service screen FIG. 2(A) shows a non-contact call service screen 50 that can be displayed on the user terminal 6 of the elevator user 5 by a predetermined operation in connection with the above-mentioned "non-contact call service". show. This contactless call service screen 50 is a screen that is displayed by starting a predetermined application software installed in advance on the user terminal 6 or by accessing a predetermined web page provided by the SNS server 8. It is composed of an elevator device display area 51, a call operation area 52, and a robo chat area 53.

In the target elevator device display area 51, information for specifying the elevator device 3 that the elevator user 5 is trying to use at that time (hereinafter referred to as target elevator specifying information) is displayed. Specifically, as the target elevator identification information, the building name of the customer building 2 in which the elevator device 3 that the elevator user 5 is trying to use at that time is installed, and the name of the elevator device 3 are displayed.

Further, in the call operation area 52, a current floor setting pull-down menu display button 54, a destination floor setting pull-down menu display button 55, and a "call" button 56 are displayed.

On the non-contact call service screen 50, by clicking the current floor setting pull-down menu display button 54, a pull-down menu (not shown) listing all the floors at which the corresponding elevator device 3 can be stopped can be displayed. By selecting the floor where the elevator user 5 is currently located from among the floors displayed in this pull-down menu, that floor can be designated as the current floor of the elevator user 5.

In addition, on the contactless call service screen 50, by clicking the destination floor setting pull-down menu display button 55, a pull-down menu (not shown) listing all the floors that can be the destination floor of the elevator user 5 is displayed. By selecting the desired floor at that time from among the floors displayed in this pull-down menu, the elevator user 5 can designate that floor as the elevator user's 5 destination floor.

Then, on the contactless call service screen 50, by clicking the "Call" button 56 after specifying the current floor and destination floor as described above, you can register a car call with the current floor and destination floor specified. It can be carried out.

At this time, when the elevator user 5 specifies the current floor and destination floor, or clicks the "Call" button 56, the robo chat area 53 displays the contents and responses to the specifications in a conversational format. The text converted into text is displayed sequentially in balloon format. This allows the elevator user 5 to proceed with the operation while checking the contents that he or she has input.

(3) Recovery Work Support Function (3-1) Overview of the Recovery Work Support Function Next, the recovery work support function installed in the center server 7 will be explained. This restoration work support function determines the priority of restoration work for multiple elevator devices 3 that have stopped operating due to the occurrence of a wide-area disaster such as an earthquake, according to the number of restoration requests from elevator users 5, and then posts the determination results. This is a function to be presented to the maintenance personnel 9. In other words, the center server 7 of this embodiment has a role as a recovery work support device that supports the recovery work of a plurality of elevator devices 3 that have stopped operating.

As a means for realizing such a recovery work support function, the center server 7 is provided with a control section 35 consisting of a data operation section 32, a calculation section 33, and a display management section 34 as functional sections as described above. The data storage unit 30 stores a building information table 36, an elevator information table 37, and an earthquake information table 38.

The data operation unit 32 has a function of accessing the building information table 36, elevator information table 37, and earthquake information table 38 stored in the data storage unit 30 to search, store, and update data. Further, the calculation unit 33 has a function of counting the number of restoration requests from the elevator users 5 and performing processing such as activating an earthquake mode to be described later. Furthermore, the display management unit 34 has a function of managing information displayed on the user terminal 6 of the elevator user 5 and the maintenance worker terminal 10 of each maintenance worker 9.

The building information table 36 is a table used to manage various information regarding the customer building 2 of each customer who has concluded a maintenance contract for the elevator device 3 with a maintenance company that owns the center server 7.

As shown in FIG. 3, this building information table 36 includes a number column 36A, a customer ID column 36B, a building name column 36C, an address ID column 36D, an address column 36E, and an orderer column 36F. In the building information table 36, one record (row) corresponds to one customer building 2 of one customer who has concluded a maintenance contract for the elevator device 3 with a maintenance company that owns the center server 7.

The number column 36A stores a unique number assigned to the corresponding record in the building information table 36. As this number, a consecutive number starting from "1" is applied. Further, the customer ID column 36B stores identification information (customer ID) unique to a corresponding customer and assigned to that customer.

The building name column 36C stores the name (building name) of the corresponding customer building 2, and the address ID column 36D stores identification information unique to the area given to the area where the customer building 2 exists. (Address ID) is stored. Further, the address field 36E stores the address of the customer's building 2, and the orderer field 36F stores the customer's name.

Therefore, in the case of the example shown in FIG. 3, the building name of customer building 2, which is given the number "1" in the building information table 36, is "ABC Building," the address ID is "xxxxxxxx," and the address is "Tokyo Adachi. The building is located in Ward XX▽-1, and is owned by a client named ``Taro Yamada,'' who has been assigned a customer ID of ``12345.''

Further, the elevator information table 37 is a table used to manage information regarding the elevator equipment 3 for which a maintenance contract has been concluded between the maintenance company that owns the center server 7 and the customer, and as shown in FIG. , a number field 37A, a customer ID field 37B, an elevator ID field 37C, and an elevator number field 37D. In the elevator information table 37, one record corresponds to one elevator device 3 of one customer with whom such a maintenance contract has been concluded.

The number field 37A stores a number unique to the corresponding record in the elevator information table 37 assigned to that record. As this number, a consecutive number starting from "1" is applied. Further, the customer ID column 37B stores a customer ID given to a customer who has concluded a maintenance contract for the corresponding elevator device 3 with a maintenance company.

Further, the elevator ID column 37C stores identification information (elevator ID) unique to the corresponding elevator device 3, and the machine number column 37D stores the machine number of the corresponding elevator device 3. be done.

Therefore, in the case of the example shown in FIG. 4, the elevator device 3 corresponding to the record numbered "1" in the elevator information table 37 has the elevator ID "AAAAAAAA" of the customer assigned the customer ID "12345". It is shown that this is the elevator device 3 of machine No. 1, which is given a .

The earthquake information table 38 shows the current state of each elevator device 3 to be maintained, information given by the elevator user 5 when the elevator device 3 is out of service, in association with earthquakes that have occurred so far. This table is used to manage the number of restoration requests for the elevator device 3. As shown in FIG. 5, the earthquake information table 38 includes a number column 38A, an earthquake ID column 38B, an elevator ID column 38C, an elevator status column 38D, and a number of restoration requests column 38E. In the earthquake information table 38, one record corresponds to one elevator device 3 to be maintained when one earthquake occurs.

The number column 38A stores a number unique to that record in the earthquake information table 38 assigned to that record. As this number, a consecutive number starting from "1" is applied. Furthermore, the earthquake ID column 38B stores identification information (earthquake ID) unique to the corresponding earthquake and assigned to that earthquake.

Further, the elevator ID column 38C stores the elevator ID of the corresponding elevator device 3, and the elevator status column 38D stores the current state of the elevator device 3. The "status" of the elevator equipment 3 is "suspended" where the operation has stopped, "recovered" where the operation has been resumed after the stopped state, and "restored" where the operation has been resumed due to the corresponding earthquake occurrence. There is "normal (no outage)" where there was no outage.

Furthermore, the number of restoration requests column 38E shows the total number of restoration requests given by elevator users 5 who attempted to use the elevator equipment 3 when the corresponding elevator equipment 3 was out of service due to the corresponding earthquake. is stored.

Therefore, in the case of the example shown in FIG. 5, the record assigned the number "1" in the earthquake information table 38 is assigned the elevator ID "AAAAAAAAA" due to the earthquake assigned the earthquake ID "2022010100". It is shown that the elevator device 3 is in a “stopped” state, and the number of restoration requests given to the elevator device 3 by elevator users 5 has reached “20”.

(3-2) Flow of processing related to recovery work support function FIG. This figure shows the flow of a series of processes.

Generally, when an earthquake with a seismic intensity of lower 5 or higher occurs, the earthquake detectors 21 (Fig. 1) of multiple elevator devices 3 simultaneously detect the earthquake (S1) in that area, and operation control is accordingly performed. The elevator unit 22 (FIG. 1) stops the operation of the elevator device 3 (S2). Furthermore, the operation control unit 22 of the elevator device 3 that has stopped operating notifies the monitoring terminal 4 of this fact. The monitoring terminal 4 (FIG. 1) that has received this notification transmits a stop signal to the center server 7 indicating that the operation of the corresponding elevator device 3 has been stopped (S3).

On the center server 7 side, an earthquake mode is activated in response to the occurrence of an earthquake (S4). Earthquake mode is generally activated when a stop signal is received from multiple elevator devices 3 within a certain area, when disaster information is received from the Japan Meteorological Agency, or when the mode is switched (not shown) by operation input from a center staff member. It is activated by the department.

When the earthquake mode is activated, the data operation unit 32 (FIG. 1) of the center server 7 extracts all the elevator devices 3 installed in the area affected by the earthquake (S5). This extraction is performed by searching the building information table 36 (FIG. 3) for all customer buildings 2 to be managed within the disaster-stricken area, and by searching for all the elevator equipment installed in each customer building 2 detected by the search. 3 from the elevator information table 37 (FIG. 4).

However, the disaster area is identified based on disaster information issued by the Japan Meteorological Agency, and all customer buildings 2 to be managed within the identified disaster area are searched on the building information table 36, and each customer building detected through such a search is All the elevator devices 3 installed in each of the elevators 2 and 3 may be extracted from the elevator information table 37.

Subsequently, the data operation unit 32 confirms the current state of each elevator device 2 extracted in step S5, and stores the confirmation results in the earthquake information table 38 (S6).

Specifically, the data operation unit 32 determines that the status of the elevator device 3 that has transmitted the stop signal among the elevator devices 3 extracted in step S5 is “out of service.” Furthermore, for the elevator apparatuses 3 that have not transmitted a stop signal among the elevator apparatuses 3 extracted in step S5, the data operation unit 32 provides a monitoring terminal that monitors the elevator apparatuses 3 via the public network 11 (FIG. 1). 4 to confirm the current status of the elevator device 3.

Furthermore, the data operation unit 32 assigns a unique earthquake ID to the current earthquake. Then, the data operation unit 32 stores the status of each elevator device 3 in the disaster area confirmed as described above in the earthquake information table 38 in association with this earthquake ID.

Thereafter, the display management unit 34 (FIG. 1) of the center server 7 instructs the SNS server 8 to display a recovery request button 57 (FIG. 2(B)), which will be described later (S7). As a result, the SNS server 8 displays a recovery request button 57 on the non-contact call service screen 50' as shown in FIG. An instruction is given to each user terminal 6 to display the information (S8).

Thus, if the elevator user 5 opens the contactless call service screen 50 at this time, or if the elevator user 5 subsequently opens the contactless call service screen 50 by operating the user terminal 6, The recovery request button 57 is displayed on the non-contact call service screen 50 (more precisely, the non-contact call service screen 50') (S9).

Note that when the elevator user 5 uses his/her user terminal 6 to access a predetermined web page provided by the SNS server 8, the contactless call service screen 50 shown in FIG. 2(A) is displayed. In this case, the SNS server 8 receives an instruction from the display management unit 34 of the center server 7 in step S7, and updates the web page in step S8 to display the contactless call service screen 50 as shown in FIG. 2(B). A recovery request button 57 is displayed on the non-contact call service screen 50' (to be precise, the contactless call service screen 50').

Thus, if the elevator device 3 that the elevator user 5 wishes to use at that time has stopped due to an earthquake, the elevator user 5 can request the center server to restore the elevator device 3 by clicking the above-mentioned restoration request button 57. You can request it. At this time, a recovery request signal to that effect is transmitted from the user terminal 6 to the center server 7 via the public network 11 (S10).

On the other hand, after the process of step S7 is executed, the data operation unit 32 of the center server 7 counts the number of restoration requests for each elevator device 3 (S11). Specifically, each time the data operation unit 32 receives such a restoration request signal, the data operation unit 32 selects the elevator device 3 corresponding to the restoration request signal (the user terminal 6 from which the restoration request signal has been transmitted) in the earthquake information table 38. The numerical value stored in the restoration request number column 38E (FIG. 5) of the record corresponding to the elevator device 3) that the portable elevator user 5 is about to use is counted up (increased by "1").

Furthermore, the calculation unit 33 of the center server 7 waits for a certain period of time to elapse after the display management unit 34 instructs the SNS server 8 to display the recovery request button 57, and when the certain period of time has elapsed, the Prioritization of recovery measures is performed for each elevator device 3 whose current state is "out of service" (S12).

In this order of priority, the elevator in which the elevator user 5 was trapped has the highest priority as the first elevator equipment group, and then the elevator installed in a building or facility with a high public nature as the second elevator equipment group. The elevator gets higher. ,Finally, there is a third elevator equipment group, which has a lower priority than other elevators, but it is necessary to determine the priority of restoration work based on the number of restoration requests mentioned above among each equipment group. suitable for providing services tailored to

Specifically, in the case of this embodiment, the priority of recovery work for the elevator device 3 that is in the “out of service” state is given to the group of elevator devices (hereinafter referred to as these) in which the elevator user 5 is trapped in the car. The elevator equipment group (referred to as the first elevator equipment group) is the highest, followed by the elevator equipment group installed in customer buildings 2 with public properties such as hospitals, government offices, and city halls (hereinafter, these will be referred to as the second elevator equipment group). ) is set high, and the other elevator device groups (hereinafter referred to as the third elevator device group) are set the lowest. Then, for the second and third elevator device groups, the calculation unit 33 sorts the elevator devices 3 in descending order of the number of restoration requests in the second or third elevator device group, respectively, and in that order. The priority order of each elevator device 3 may be determined.

Further, for public facilities, it may be determined whether the elevator system is included in the first group of elevator devices or the third group of elevator devices depending on whether the time period in which the disaster occurred is during business hours.

Through such ranking, the elevator equipment 3 belonging to the first elevator equipment group is given the highest priority, and then the elevator equipment 3 belonging to the second elevator equipment group has the highest number of recovery requests. A higher priority (priority closer to "1") is assigned in order starting from the elevator device 3. Then, among the elevator apparatuses 3 belonging to the third group of elevator apparatuses, a higher priority order is given to the elevator apparatuses 3 having the largest number of restoration requests.

However, when determining the priority order of each elevator device 3, the elapsed time since the operation stopped is taken into account, such as raising the priority by one every time a certain amount of time elapses since the operation stopped. You may also do so.

Also, on Saturdays, Sundays, holidays, etc., the elevator equipment 3 installed in customer buildings 2 that are closed, such as government offices and city halls, of the second elevator equipment group, is changed to the third elevator equipment group. or conversely, lower the priority by changing the affiliation of the elevator equipment 3 installed in the customer building 2 with a large number of people such as shopping malls and department stores to the second elevator equipment group. The method for determining the priority of the elevator device 3 may be changed depending on the day of the week, such as raising the priority.

Furthermore, at night (for example, after 10 p.m.), the elevator device 3 installed in the customer building 2 that is closed, such as a public office or city hall, of the second group of elevator devices, is assigned to the third elevator device. The method for determining the priority order of the elevator apparatus 3 may be changed depending on the time period, such as changing the priority order to a group.

Next, the display management unit 34 of the center server 7 transmits the determination results of the calculation unit 33 as described above to the maintenance worker terminal 10 (FIG. 1) of each maintenance worker 9, thereby displaying the priority order for each maintenance worker 9 in a list format. It is displayed on the maintenance worker terminal 10 of the maintenance worker 9 (S13). In this way, each maintenance worker 9 confirms which site should be dealt with preferentially at that time based on the priority list (hereinafter referred to as recovery work priority list) displayed on the maintenance worker terminal 10. (S14), the operator goes to the site where the elevator device 3 with a higher priority is installed and performs restoration work for the elevator device 3 that is out of operation (S15).

When the elevator device 3 is restored to normal operation as a result of the restoration work (S16), a restoration signal to that effect is transmitted from the elevator device 3 to the center server 7 (S17). However, the maintenance worker 9 operates his own maintenance worker terminal 10 to register that the restoration work of the elevator device 3 has been completed, and the registration result is transmitted from the maintenance worker terminal 10 to the center server 7 as a restoration signal. You can do it like this.

Upon receiving such a restoration signal, the data operation unit 32 of the center server 7 responds to the status of the corresponding elevator device 3 stored in the elevator status column 38D (FIG. 5) of the corresponding record in the earthquake information table 38. Change it to "Recovery". In addition, the data operation section 32 instructs the display management section 34 to update the recovery work order list displayed on the maintenance worker terminal 10 of each maintenance worker 9. In this way, the display management unit 34 deletes the corresponding elevator device 3 from the recovery task order list, and then updates the recovery task order list in real time so as to increase the priority of the remaining elevator devices 3 one by one (S18).

If the recovery work for all the elevator apparatuses 3 whose operation has stopped has not been completed through the processes described above (S19: NO), the processes from step S14 onwards are repeated in the same way. Then, when the restoration work of all the elevator devices 3 whose operation has stopped is completed (S19: YES), the above-mentioned mode switching unit ends the earthquake mode of the center server 7 and switches the operation mode to the normal mode (S20). .

Furthermore, when the operation mode is switched from the earthquake mode to the normal mode, the display management unit 34 of the center server 7 notifies the SNS server 8 of this fact (S21). As a result, the SNS server 8 instructs each user terminal 6 to delete the recovery request button 57 on the non-contact call service screen 50' displayed on the user terminal 6 (S22).

Thus, if the elevator user 5 is opening the non-contact call service screen 50' at this time, the recovery request button 57 is deleted from the non-contact call service screen 50, and after this, the elevator user 5 Even when the user operates the user terminal 6 to open the contactless call service screen 50, the recovery request button 57 is no longer displayed (S23).

The above concludes the response to this earthquake. If an earthquake occurs after this and the earthquake mode is activated again, a new earthquake ID is assigned to that earthquake, and the same process as described above is executed.

(4) Effects of the present embodiment As described above, in the elevator system 1 of the present embodiment, elevator users can prioritize the restoration work of a plurality of elevator devices 3 that have stopped operating due to the occurrence of a wide-area disaster such as an earthquake. The determination is made according to the number of restoration requests from 5, and the determination result is displayed on the maintenance worker terminal 10 of the maintenance worker 9.

Therefore, according to the present elevator system 1, the restoration work is performed more preferentially for the elevator apparatus 3 with more elevator users 5, so that the restoration work can be performed in an order that matches the needs of the elevator users 5. . Therefore, it is possible to contribute to the prompt recovery of the elevator system, which has high usage needs, and to improve the service of the elevator system.

(5) Other Embodiments In the above-described embodiments, the function of the data operation unit 32 as a counting unit that counts the number of recovery requests for each elevator device 3, and the number of elevators counted by the data operation unit 32 are explained. Based on the number of restoration requests for each device 3, the function of the calculation unit 33 as a priority determination unit that determines the priority of the restoration work of the elevator device 3, and the determined priority of the elevator device 3. Although the case has been described in which the function of the display management section 34 as a presentation section for outputting to the maintenance worker terminal 10 of the maintenance worker 9 who performs maintenance is installed in one center server 7, the present invention is not limited to this. First, the functions of the data manipulation section 32, the calculation section 33, and the display management section 34 may be distributed among a plurality of computer devices constituting a distributed computing system.

Note that the number of restoration requests may be counted for each elevator device 3, but the number of restoration requests may be added up for each facility, counted, and compared to determine the priority order. In large facilities, elevator composites with multiple elevator devices 3 may be installed in various locations, so in such cases, the number of restoration requests for each elevator composite is totaled, counted, and compared to prioritize You may decide.

Furthermore, instead of adding up the number of restoration requests for each facility or elevator composite, we calculate the count value of the elevator equipment 3 that has the most restoration requests in the facility, or the elevator equipment 3 that has the most restoration requests in the elevator composite. By comparing the count values of , the priority of restoration work may be determined for each facility or elevator composite. By determining the priority order of restoration work in this way, efficient restoration work can be performed.

Furthermore, in the above-described embodiment, a case has been described in which a restoration request for the corresponding elevator device 3 can be made by operating (clicking) the restoration request button 57 displayed on the user terminal 6, but the present invention However, the present invention is not limited to this. For example, the restoration request may be made by calling a specific telephone number, or by pressing a call button installed in the elevator hall.

Furthermore, in the above-described embodiment, the center server 7 determines the priorities of the recovery work for each elevator device 3 that has stopped operating, and presents the list to the maintenance worker 9 by displaying the list on the maintenance worker terminal 10. Although the case has been described above, the present invention is not limited to this, and various other presentation methods can be widely applied to the presentation method to the maintenance personnel 9. For example, for each maintenance worker 9, elevator devices 3 to be maintained within a range of several kilometers around the maintenance worker 9 may be extracted, and only the priority order of these elevator devices 3 may be displayed on the maintenance worker terminal 10. .

INDUSTRIAL APPLICATION This invention can be applied to the recovery work support apparatus which supports the recovery work of an elevator apparatus.

1... Elevator system, 2... Customer building, 3... Elevator equipment, 4... Monitoring terminal, 5... Elevator user, 6... User terminal, 7... Center server, 8... SNS server, 9...Maintenance worker, 10...Maintenance worker terminal, 32...Data operation unit, 33...Calculation unit, 34...Display management unit, 35...Control unit, 36...Building information table, 37...Elevator Information table, 38...Earthquake information table, 50, 50'...Non-contact call service screen, 57...Recovery request button.

Claims (7)

In the recovery work support device that supports the recovery work of multiple elevators that have stopped operating,
a counting unit that counts the number of recovery requests for each of the elevators;
a priority determining unit that determines the priority of the restoration work for the elevator based on the number of restoration requests for each elevator counted by the counting unit;
A presentation unit that outputs the determined priority order of the elevator to a terminal of a maintenance worker who maintains the elevator. The presentation unit includes:
displaying a button on a terminal of a user who intends to use the elevator device to request restoration of the elevator device;
The counting section is
The recovery work support device according to claim 1, wherein when the user's terminal notifies that the button has been operated, the number of recovery requests for the corresponding elevator device is counted up. The priority determining unit includes:
The recovery work support device according to claim 1, wherein the priority order of the elevator with a larger number of recovery requests is determined to be a higher priority order. The priority determining unit includes:
Restoration according to claim 1, wherein in addition to the number of restoration requests, the priority for restoring the elevator is determined based on whether or not the user is trapped, and the public nature of the building in which the elevator device is installed. Work support equipment. The priority determining unit includes:
The priority of each elevator device in which the user is trapped is determined to be the highest, the priority of each elevator device installed in a public building is determined to be the next highest, and the priority of the remaining elevator devices is determined to be the highest. The recovery work support device according to claim 4, wherein the priority is determined to be the lowest. The counting section is
The number of restoration requests for each of multiple elevator devices installed in the same facility is added up and the number of restoration requests is counted.
The priority determining unit includes:
The recovery work support device according to claim 1, wherein the priority order of elevator recovery work is determined based on the total number of restoration requests counted by the counting unit. The counting section is
Selecting the number of restoration requests of the elevator with the highest number of restoration requests among the plurality of elevators installed in the facility as the number of restoration requests of the facility,
The priority determining unit includes:
The recovery work support device according to claim 1, wherein the priority order of elevator recovery work is determined based on the number of elevator restoration requests selected by the counting unit.

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