JP2023116883A - Elevator maintenance and inspection work assistance system, elevator maintenance and inspection work assistance method and program - Google Patents

Abstract

To properly control an incoming call received by a maintenance terminal during maintenance and inspection work for an elevator.SOLUTION: The invention is applied to an elevator maintenance work assistance system provided with a maintenance terminal that can receive an incoming call from outside and is carried by a worker executing a maintenance work for an elevator. The maintenance terminal includes: an operation state specifying unit that specifies an operation state of the elevator; a work position specifying unit that specifies a work position of the worker; a storage unit that stores a processing content when the incoming call is detected; and an incoming call processing determination unit that reads the processing content stored by the storage unit, based on the operation state specified by the operation state specifying unit and the work position specified by the work position specifying unit and determines processing to be performed when the incoming call is received.SELECTED DRAWING: Figure 1

Description

The present invention relates to an elevator maintenance and inspection work support system, an elevator maintenance and inspection work support method, and a program.

When performing maintenance and inspection work on an elevator or other elevator, a worker holds a maintenance terminal equipped with a communication function so that the start and end of work can be notified to a monitoring center or the like. Depending on the progress of the work, the maintenance terminal may be used to contact a monitoring center or the like to receive support.

A maintenance terminal is a wireless telephone that communicates with other terminals using a public wireless telephone line or the like. Therefore, the maintenance terminal receives incoming calls from customers, other maintenance workers, and the like from time to time. For example, workers sometimes work in places where safety must be ensured, such as on elevator cars or in pits. there is a possibility. It is not preferable that a maintenance terminal carried by a worker receive an incoming call while working in such a place where safety must be ensured. Also, from the viewpoint of work efficiency, depending on the content of the work, it is not preferable that the maintenance terminal receive an incoming call during the work.

Patent Literature 1 describes a technique that, when the caller makes a call and the called party is unable to receive the call, changes the forced incoming call at the time of incoming call according to the status of the calling party and the called party. . Patent Literature 1 describes dialogue, standby, message, and the like as statuses.

JP-A-10-75299

In the case of the technology described in Patent Document 1, the incoming call is simply controlled according to the status of the caller and callee, so it is said that sufficient consideration is not given to ensure the safety of the worker who is the callee and to reduce work efficiency. I had a problem. For example, if the status of the receiving side is that it is possible to receive calls (dialogue), the calls will be received unless the worker himself/herself changes the mode of the terminal to reject incoming calls or leave a message.

As described above, in maintenance work for an elevator or the like, it is often not preferable to make a phone call from the viewpoint of work efficiency and safety, depending on the work content and the place where the work is performed. However, conventionally, unless the operator himself/herself changes the mode of the terminal, the call is received at the maintenance terminal.
Here, the worker himself can change the mode of the terminal according to the work content, but in reality, there is a problem that it is troublesome to change the mode of the terminal (telephone) one by one for each work process. .

For this reason, it is common to either set it to accept incoming calls even in situations where it is not desirable to make calls from the viewpoint of work efficiency and ensuring safety, or set a mode to block incoming calls all at once during work. Therefore, there was no detailed control of incoming calls suitable for elevator work.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an elevator inspection work support system, an elevator maintenance inspection work support method, and a program that can appropriately control incoming calls to a maintenance terminal during maintenance work of an elevator.

In order to solve the above problems, for example, the configurations described in the claims are adopted.
The present application includes a plurality of means for solving the above problems. To give one example, an elevator equipped with a maintenance terminal capable of receiving incoming calls from the outside and carried by a worker who performs maintenance work on the elevator Applied to maintenance and inspection work support system.
The maintenance terminal includes a transmission/reception unit that communicates with the control device of the elevator, an operating state identification unit that identifies the operating state of the elevator based on information acquired from the control device by the transmission/reception unit, and a transmission/reception unit that communicates with the control device. Based on the information obtained from the work position identifying unit that identifies the work position, the storage unit that stores the processing content when an incoming call is detected, the operating state identified by the operating state identifying unit, and the work position identifying unit an incoming call processing determination unit that reads out the processing content stored in the storage unit based on the work position specified in (1) and determines processing to be performed when an incoming call is received.

Advantageous Effects of Invention According to the present invention, it is possible to appropriately determine whether or not a maintenance terminal possessed by a worker who performs maintenance work can receive an incoming call, according to the state of the elevator and the work position.
Problems, configurations, and effects other than those described above will be clarified by the following description of the embodiments.

1 is a block diagram showing the configuration of a system according to a first embodiment of the present invention; FIG. 1 is a block diagram showing the hardware configuration of a system according to a first embodiment of the invention; FIG. 4 is a flow chart showing the flow of processing when receiving an incoming call according to the first embodiment of the present invention; FIG. 4 is a diagram showing an example of an application to be used according to the first embodiment of the present invention and an example of incoming call processing contents based on the position of a worker and the state of an elevator; FIG. 4 is a block diagram showing the detailed configuration of a system according to a second embodiment of the present invention; FIG. FIG. 10 is a flow chart showing the flow of processing when receiving an incoming call according to the second embodiment of the present invention; FIG. FIG. 10 is a diagram showing an example of incoming call processing based on the application used and the position of the worker and the state of the elevator according to the second embodiment of the present invention; FIG. 12 is a block diagram showing the detailed configuration of a system according to a third embodiment of the present invention; FIG. FIG. 13 is a flow chart showing the flow of processing when receiving an incoming call according to the third embodiment of the present invention; FIG. FIG. 12 is a diagram showing a display example on an external terminal according to the third embodiment of the present invention; FIG. 12 is a diagram showing an example of display on the maintenance terminal according to the third embodiment of the present invention;

<First Embodiment>
An elevator maintenance work support system according to a first embodiment of the present invention will be described below with reference to FIGS. 1 to 4. FIG.

[System configuration]
FIG. 1 shows a detailed configuration of an elevator maintenance work support system according to this embodiment. Here, it is assumed that maintenance work is performed on an elevator as an example of an elevator. Note that maintenance work includes all kinds of work such as inspections and repairs that workers perform on elevators.

The elevator maintenance work support system according to the present embodiment includes a maintenance terminal 30 possessed by a worker who performs maintenance work on the elevator 10 . The maintenance terminal 30 is, for example, a smartphone that is an information processing terminal (computer).
The maintenance terminal 30 is preloaded with an application program for supporting maintenance work. A worker can use this application program to register the start and end of work, and can receive support such as work methods from the maintenance terminal 30 during work.

Also, the maintenance terminal 30 has a function as a radio telephone capable of communicating with other terminals. Calls made by the maintenance terminal 30 include calls with a center that supports maintenance work, calls with terminals of other workers, and calls from customers.

To explain the configuration of the system, the maintenance terminal 30 communicates with the control device 12 of the elevator 10 that is undergoing maintenance work. The elevator 10 includes a communication device 11 for communication between the maintenance terminal 30 and the control device 12 . The elevator 10 communicates with the transmission/reception unit 311 included in the input unit 31 of the maintenance terminal 30 via the communication device 11 .

Also, the maintenance terminal 30 can communicate with other communication terminals 20 for telephone calls. That is, the transmission/reception unit 312 included in the input unit 31 of the maintenance terminal 30 is connected to the transmission/reception unit 21 of the other communication terminal 20 via a predetermined network N, and is used for calling with the other communication terminal 20. communication.
The input unit 31 of the maintenance terminal 30 includes an incoming call detection unit 313 to detect incoming calls from the outside.

The maintenance terminal 30 also includes a state identification unit 33, a storage unit 34, a determination unit 35, and an incoming call processing unit 36 as a calculation unit 32 that executes various processes within the terminal itself.
The state identification unit 33 , determination unit 35 , and incoming call processing unit 36 are processing units formed in the calculation unit 32 by an application program installed in the maintenance terminal 30 .
That is, the arithmetic unit 32 is configured by a CPU (Central Processing Unit), a memory, etc. By executing an application program under the control of the CPU, these processing units are configured on the memory. The incoming call detection unit 313 of the input unit 31 is also a processing unit formed in the calculation unit 32 by executing an application program installed in the maintenance terminal 30 .

Details of the processing performed by the calculation unit 32 will be described below. have.
The operating state identification unit 331 identifies the operating state of the elevator based on information obtained through communication with the elevator 10 .
The work position identification unit 332 identifies the worker's position (work position) based on information obtained through communication with the elevator 10 . Here, the worker's working position is the position of the maintenance terminal 30 . In the following description, when the worker's position is mentioned, it indicates the worker's position estimated from the position of the maintenance terminal 30 .

When the maintenance terminal 30 is connected to the control device 12 of the elevator 10 , the elevator 10 stores the states of the switches installed in the elevator 10 in the memory within the control device 12 . Then, the elevator 10 recognizes where the control device 12 is connected to the maintenance terminal 30 by ON/OFF (0/1) of the target bit of the memory in the control device 12 . Similarly, the elevator 10 also determines the operating state from the state of the installed switches.

For example, the elevator 10 has a switch that turns ON/OFF when entering or leaving the pit, a switch that turns ON/OFF when getting on or off the car, and a load sensor inside the car when the car is in the car. 30 is determined.
Further, even when the maintenance terminal 30 is connected to the control device 12 from an elevator hall (platform), the elevator 10 can specify the maintenance terminal 30, which is the work position, based on the information from the control device 12.
The location information of the maintenance terminal 30 may be input to the maintenance terminal 30 by the operator himself/herself. In addition, it may be acquired by a method other than the method described so far.

The work content identification unit 333 identifies the work content of the worker. In this embodiment, the work content is specified from the usage status of the application program installed in the maintenance terminal 30 . Since each work is executed using the target application program, the work content can be specified from the usage status of the application program. Note that the usage status of the application program is acquired by the application status management unit 334 .

The storage unit 34 includes an incoming call process determination database 341 . The storage unit 34 includes a main storage device such as a DRAM (Dynamic Random Access Memory) or an SRAM (Static Random Access Memory), and an auxiliary storage device such as a HDD (Hard Disk Drive) and flash memory. In the drawings, the database is written as DB.
The incoming call processing determination database 341 stores the content of the incoming call processing according to the information of the state identification unit 33 . An example of specific contents of incoming call processing will be described later.

The determination unit 35 includes an incoming call processing determination unit 351 .
The incoming call processing determination unit 351 refers to the information in the state identification unit 33 and the incoming call processing determination database 341 in the storage unit 34, and determines whether to answer or reject the incoming call.
The incoming call processing unit 36 includes a response processing unit 361 and an incoming call rejection processing unit 362 .
The response processing unit 361 responds to the incoming call when the determination result of the incoming call processing determination unit 351 is response. For example, the incoming call processing unit 36 performs incoming call processing such as incoming call rejection.
The incoming call rejection processing unit 362 performs incoming call rejection processing when the determination result of the incoming call processing determination unit 351 is rejection of the incoming call.

[System hardware configuration]
FIG. 2 is a diagram showing a hardware configuration example of the system of this embodiment.
In the external communication terminal 20 , the calling/receiving section 21 is connected to the control device 22 , and the calling/receiving section 21 processes calls and calls under the control of the control device 22 . In addition, the external communication terminal 20 has a display 23, and display is performed according to the state at the time of outgoing call or incoming call. For example, the display 23 displays a message indicating that the incoming call has been rejected when the called party rejects the incoming call. Further, when a message is received by e-mail or the like from another terminal, the display 23 displays the message received by the communication terminal 20 .
Although illustration is omitted, the communication terminal 20 includes a speaker and a microphone for calling.

The maintenance terminal 30 includes a control device 40 having an input section 31 and a calculation section 32 . A transmission/reception unit 311 , a transmission/reception unit 312 , a speaker 391 , a microphone 392 and a display 394 are connected to the control device 40 .
A speaker 391 and a microphone 392 are used during a call. Note that the speaker 391 and the microphone 392 may be configured to be connected to the maintenance terminal 30 by wire or wirelessly.

The transmission/reception unit 311 of the maintenance terminal 30 wirelessly communicates with the communication device 11 of the elevator 10 and acquires information from the controller 12 of the elevator 10 . For wireless communication between the transmission/reception unit 311 of the maintenance terminal 30 and the communication device 11 of the elevator 10, for example, Bluetooth (registered trademark) is used. However, using Bluetooth for wireless communication is an example, and other methods may be used.

[Flow of processing when receiving a call]
The flowchart in FIG. 3 shows the flow of processing performed by the maintenance terminal 30 when receiving an incoming call.
First, the maintenance terminal 30 is wirelessly connected to the communication device 11 of the elevator 10 via the transmitter/receiver 311 (step S101). Then, an application program for supporting maintenance work is activated on the maintenance terminal 30 by the operator's operation (step S102).

Next, the incoming call detector 313 of the maintenance terminal 30 determines whether or not there is an incoming call from the communication terminal 20 (step S103). If there is no incoming call in step S103 (NO in step S103), it waits until there is an incoming call.
Then, when it is determined that there is an incoming call in step S103 (YES in step S103), the maintenance terminal 30 acquires information on the operating state of the elevator 10 and the work position of the worker from the control device 12 of the elevator 10, Operation state identification processing and work position identification processing are performed (step S104).

Then, the operating state identification unit 331 of the maintenance terminal 30 identifies the operating state of the elevator 10 from the information acquired in step S104 (step S105). Also, the work position identifying unit 332 identifies the work position of the worker from the information acquired in step S104 (step S106). For specifying the work position of the worker here, for example, the values of the switch of the elevator 10 and the load sensor, which have already been described, are used.

Furthermore, the application state management unit 334 of the maintenance terminal 30 identifies the current work content from the progress of work by the application program started in step S102 (step S107). It should be noted that the identification of the work content is not limited to information from the application program, but may be a method of linking from the worker's schedule or a method of identifying based on information input by the worker himself/herself.

Next, the incoming call process determination unit 351 determines whether or not it is possible to respond from the results specified in steps 105 to 107 (step S108). In this step S108, if it is assumed that it is unsafe, such as during work on the car or during the operation of the elevator, or if it is assumed that the work will be affected if a communication error occurs due to an incoming call, the incoming call is rejected. Other than that, it is possible to respond. A specific example of determination in this embodiment will be described later with reference to FIG.

If it is determined in step S108 that a response is possible (YES in step S108), the response processing unit 361 of the maintenance terminal 30 performs response processing (step S109). As the response process in step S109, for example, a process of ringing the maintenance terminal 30 or a process of vibrating the maintenance terminal 30 is performed to notify the worker holding the maintenance terminal 30 of the incoming call. say. It should be noted that it is possible for the operator to decide whether or not to accept an incoming call in the response process of step S109.

Also, in step S108, if the incoming call is to be rejected (NO in step S108), the incoming call rejection processing unit 362 of the maintenance terminal 30 performs the incoming call rejection process (step S110). The incoming call refusal process in step S110 is a process of not notifying the operator of the incoming call without executing the process of ringing the incoming call or vibrating.

[Example of rejecting incoming calls]
FIG. 4 shows an example of a combination for rejecting an incoming call stored in the incoming call processing determination database 341 in this embodiment.
Here, either the call rejection or the response is indicated based on the work content based on the usage status of the application program that supports maintenance work, the worker's position, and the status of the elevator (elevator).

To explain the situation shown in FIG. 4 in order, first, when the application program, which is a tool for supporting maintenance work, is not in use, and the worker is in the elevator hall or inside the car, the call is answered. Also, when the application program, which is a tool for supporting maintenance work, is not in use and the worker is on the car, the call is rejected. When the application program, which is a tool to support maintenance work, is not in use and the worker is in the pit, the call is rejected if the elevator is in operation, and the call is rejected while the elevator is stopped. responds.

Also, in a situation where the landing level of the car is being adjusted based on the application program, the call is rejected when the worker is inside the car.
Also, during software update (so-called ROM burning work) to rewrite the program of the control device of the elevator, if the operator is in the elevator hall, on the car, or in the pit (while stopped), the incoming call is rejected.

Also, during the reading of the operating state of the elevator, the incoming call is answered when the worker is in the elevator hall. When the operating state of the elevator is being read and the worker is in the pit, the call is rejected if the elevator is in operation, and the call is answered while the elevator is stopped.

Also, during the work of registering the inspection position of the main rope provided in the elevator, if the operator is in the elevator hall or inside the car, the incoming call is rejected.
Also, during the work of measuring the braking torque of the brake mechanism provided in the elevator, if the operator is in the elevator hall, the incoming call is rejected.
Furthermore, during the work of measuring the braking distance of the brake mechanism provided in the elevator, if the operator is in the elevator hall, the incoming call is rejected.
In addition, blank spaces in FIG. 4 indicate that there is no work at the corresponding place during each work.

As described above, according to the present embodiment, by specifying the operating state and the work position, when an incoming call is detected, if the worker is working in a place where it is not desirable to answer the incoming call, It becomes possible for the maintenance terminal 30 to automatically reject incoming calls. As a result, the worker's safety during work can be appropriately ensured, and work efficiency can be prevented from deteriorating due to answering incoming calls during work, leading to improvement in work efficiency.
For example, as shown in FIG. 4, since the incoming call is rejected during precise work such as landing level adjustment, main rope inspection position, braking torque measurement, braking distance measurement, etc., the call will be answered and the work will be redone. Such a situation can be prevented, leading to improvement in work efficiency.

<Second Embodiment>
Next, an elevator maintenance work support system according to a second embodiment of the present invention will be described with reference to FIGS. 5 to 7. FIG. In FIGS. 5 to 7 explaining this embodiment, the same reference numerals are given to the parts corresponding to those in FIGS. 1 to 4 explained in the first embodiment, and repeated explanations will be omitted.
This embodiment differs from the first embodiment in that when the maintenance terminal 30 rejects an incoming call, the incoming communication (telephone) is transferred to another location.

[System configuration]
FIG. 5 shows the detailed configuration of the elevator maintenance work support system according to this embodiment.
In the elevator maintenance work support system according to the present embodiment, the determination unit 35 of the maintenance terminal 30 includes the transfer destination determination unit 352, and the incoming call processing unit 36 of the maintenance terminal 30 includes the transfer processing unit 363. It differs from the first embodiment.
When the incoming call processing determination unit 351 determines that the incoming communication should be forwarded, the transfer destination determination unit 352 forwards the communication to the business office or to a co-worker according to the work content and work place at that time. It is determined whether to transfer or transfer to a terminal other than the maintenance terminal 30 .
The transfer processing unit 363 transfers a communication (telephone call) received at the transfer destination determined by the transfer destination determination unit 352 .
Other configurations of the maintenance terminal 30 are the same as those of the maintenance terminal 30 shown in FIGS.

[Flow of processing when receiving a call]
The flowchart of FIG. 6 shows the flow of processing performed by the maintenance terminal 30 when receiving an incoming call. In the flowchart of FIG. 6, steps S101 to S107 are the same as steps S101 to S107 described in the flowchart of the first embodiment (see FIG. 3).

Then, the incoming call processing determination unit 351 determines whether or not it is possible to respond from the results specified in steps 105 to 107 (step S108). The processing in step S108 and the processing in step S109 when it is determined that a response is possible in step S108 (YES in step S108) are also the same as the processing described in the flow chart of FIG.

Then, in the present embodiment, it is determined in step S108 whether or not the response is possible, and if it is determined that the response is rejected (NO in step S108), the incoming call processing determination unit 351 of the maintenance terminal 30 determines whether the incoming call is received. It is determined whether or not the communication (call) can be transferred (step S111). The information in the incoming call process determination database 341 is referred to when the incoming call process determination unit 351 determines whether or not the transfer is possible. The configuration of the incoming call processing determination database 341 in this embodiment will be described later (FIG. 7).

If the transfer is not possible in step S111 (NO in step S111), the incoming call rejection processor 362 rejects the incoming call (step S110).
If transfer is possible in step S111 (YES in step S111), the incoming call processing determination unit 351 determines whether or not transfer to the co-worker is possible from the specified work content (step S112). Information in the incoming call processing determination database 341 is also referenced to determine whether or not the call can be transferred to a collaborator. It should be noted that if the current work is a work performed by one person, it is always determined in step S112 that the transfer to the co-worker is impossible.

If it is determined in step S112 that the call cannot be transferred to the collaborators (NO in step S112), the transfer processing unit 363 transfers the incoming call to the office (step S113). The forwarding destination here is, for example, registered in advance in the incoming call processing determination database 341, or is linked with the contact book data held by the maintenance terminal 30, and is transferred to a specified location in the contact book data. You may

Although the transfer destination is the business office here, the transfer destination is not limited to the business office, and can be changed to any location such as the head office or a monitoring center.
If it is determined in step S112 that the call can be transferred to the co-worker (YES in step S112), the transfer processing unit 363 transfers the incoming call to the co-worker (step S114). The telephone numbers of the collaborators are also registered in advance in the incoming call processing determination database 341, for example, or are linked to the contact book data held by the maintenance terminal 30, and are stored in a specified location in the contact book data. Transfer process.

[Example of forwarding an incoming call]
FIG. 7 shows an example of combinations for forwarding incoming calls stored in the incoming call processing determination database 341 in this embodiment.

The situation shown in FIG. 7 will be explained in order. First, when the application program, which is a tool for supporting maintenance work, is not in use, and the worker is in the elevator hall or inside the car, the call is answered. In addition, when the application program, which is a tool for supporting maintenance work, is not in use and the worker is on the car, the call is rejected and transferred to the sales office. In addition, if the application program, which is a tool that supports maintenance work, is not in use and the worker is in the pit, if the elevator is in operation, the call is rejected and transferred to the sales office. Respond when the elevator is stopped.

Also, in a situation where the landing level of the car is being adjusted based on the application program, when the worker is inside the car, the call is rejected and transferred to the sales office.
Also, when rewriting the program of the control device of the elevator or updating the software, if the worker is in the elevator hall, on the car, or in the pit (stopped), the call is rejected and transferred to the sales office.
Also, during the reading of the operating state of the elevator, the incoming call is answered when the worker is in the elevator hall. In addition, when the operating state of the elevator is being read and the location of the worker is in the pit, the call is rejected while the elevator is operating and transferred to the sales office, and the call is answered while the elevator is stopped.

In addition, when registering the inspection position of the main rope installed in the elevator, when the worker is in the elevator hall, the call is rejected and transferred to the co-worker, and when the worker is inside the car, the call is rejected and sent to the sales office. transfer to
Also, during the work of measuring the braking torque of the brake mechanism provided in the elevator, if the worker's place is the elevator hall, the call is rejected and forwarded to the cooperator.

Furthermore, during the work of measuring the braking distance of the brake mechanism provided in the elevator, if the worker is in the elevator hall, the call is rejected and transferred to the sales office.
In addition, blank spaces in FIG. 7 indicate that there is no work at the corresponding place during each work.
The case of forwarding to a collaborator in FIG. 7 corresponds to a case in which the corresponding work is performed by one person and work efficiency does not decrease even if another collaborator answers the incoming call. In the case where the call is forwarded to , the corresponding work is a work performed by two people, and it is not desirable for both of them to answer the call.

As described above, according to the present embodiment, in addition to the effects described in the first embodiment, it is determined whether transfer is possible according to the work content. Therefore, in situations such as emergencies that require immediate response and when the called party is in a situation where it is impossible to respond, the caller can promptly inform relevant parties of the requirements. In particular, as the transfer destination, depending on the work content, it is automatically determined whether to transfer to a co-worker or to an external office such as a sales office, so the appropriate transfer process is performed according to the work content. becomes possible.

<Third Embodiment>
Next, an elevator maintenance work support system according to a third embodiment of the present invention will be described with reference to FIGS. 8 to 11. FIG. In FIGS. 8 to 11 explaining this embodiment, the same reference numerals are given to the parts corresponding to FIGS. 1 to 7 explained in the first and second embodiments, and repeated explanations are omitted. .
In this embodiment, when an incoming call is rejected by the maintenance terminal 30, the forwarding process described in the second embodiment is performed, and when an incoming call is rejected or transferred, a notification is sent to the terminals of the caller and callee. is different from the second embodiment.

[System configuration]
FIG. 8 shows the detailed configuration of the elevator maintenance work support system according to this embodiment.
In the elevator maintenance work support system according to the present embodiment, the determination unit 35 of the maintenance terminal 30 includes the work completion time estimation unit 353, and the maintenance terminal 30 is provided with a device for output processing such as the display 394. It differs from the second embodiment in that an output unit 37 is provided and that the external communication terminal 20 is provided with a display 23 .

The work end time estimator 353 of the maintenance terminal 30 estimates the work end time from the standard work time for each work content. The display 394 of the maintenance terminal 30 and the display 23 of the external communication terminal 20 have the configurations described with reference to FIG.
The display 394 of the maintenance terminal 30 performs output processing to notify that there is an incoming call. Also, the display 23 of the external communication terminal 20 performs output processing of the notification transmitted from the maintenance terminal 30 .
Other configurations of the maintenance terminal 30 are the same as those of the maintenance terminal 30 shown in FIG.

[Flow of processing when receiving a call]
The flowchart in FIG. 9 shows the flow of processing performed by the maintenance terminal 30 when receiving an incoming call. In the flowchart of FIG. 9, steps S101 to S109 are the same as steps S101 to S109 described in the flowchart of FIG. 3 of the first embodiment. Further, from step S110 to step S114, the same processing as from step S110 to step S114 described in the flowchart of FIG. 6 of the second embodiment is performed.

Then, when the incoming call is rejected in step S110, when the transfer is made to the business office in step S113, and when the transfer is made to the collaborator in step S114, the work completion time estimation unit 353 of the maintenance terminal 30 determines the work content. The work end time is estimated from the standard work time for each task and the elapsed time from the start of the current work (step S115).
For example, it is assumed that the software update shown in FIG. 7 requires an average work time of 30 minutes. Here, if the work content identification unit 333 identifies that the software is being updated when the incoming call is detected, it is estimated that the work will end 30 minutes after the start of the work. Here, information on the progress information of the application may be acquired from the application state management unit 334, and the work end time estimation unit 353 may estimate a more accurate work end time.

Next, the response processing unit 361 of the maintenance terminal 30 notifies the communication terminal 20 of the work end time estimation result estimated by the work end time estimation unit 353 by push notification, and displays it on the display of the communication terminal 20 (step S116). . This push notification and display is assumed to be notified using, for example, a call application program installed in the communication terminal 20, but any method can be applied as long as it can notify a text message. good. For example, various methods are applicable, such as notification by an application program having a message chat function, notification by a short message service provided by a telephone company, and the like.
Alternatively, the work completion time estimation result may be notified only when the incoming call is rejected in step S110, and the notification may be omitted when the result is transferred in steps S113 and S114.

Next, the incoming call process determination unit 351 determines whether or not it has detected that the state has changed to the response enabled state based on the information in the state identification unit 33 (step S117). In step S117, if the state does not change to the responsive state (NO in step S117), the process waits until the responsive state becomes available.
Then, in step S117, when the state transitions to the answerable state, the fact that there is an incoming call is displayed on the display 394 by a push notification (step S118). It is assumed that this push notification display is also performed using the call application program installed in the maintenance terminal 30, but any method can be applied as long as it can notify text messages. may

[Device display example]
FIG. 10 shows an example of display on the display 23 of another terminal 20 in step S116 of FIG.
Here, a case is shown in which the message display 23a "XXX-XXXXXX-XXXXX (telephone number) is in the process of being worked on and is scheduled to finish at around 14:40" is displayed. .
FIG. 11 shows an example of the display on the display 394 of the maintenance terminal 30 in step S118 of FIG.
Here, a case is shown in which a message 394a stating "At 14:13 there was an incoming call from XXX-XXXXXX-XXXXXX (telephone number)" is displayed.

Here, an example of notifying that there is an incoming call is shown. A different message may be displayed after forwarding to another party.
For example, after ``There was an incoming call'', ``This call has been rejected'', ``This call has been forwarded to the sales office'', ``This call has been forwarded to Mr. You may add a message that details the

In addition, although the notification of the estimated work end time shown in FIG. 10 is the time indicating that one unit of work has been completed, the notification of the time at which the entire work on one elevator is completed is shown in FIG. Incoming call history display may also be performed after the entire work with one elevator is completed.

As described above, according to the present embodiment, in addition to the effects described in the first and second embodiments, when the called party is unable to answer, the caller can call back whenever the caller calls. You will be able to understand whether it is good or not. Also, the called party can receive the incoming call in a safe situation or in a manner that does not interfere with work.

[Modification]
It should be noted that the present invention is not limited to the above-described embodiments, and includes various modifications. For example, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to those having all the configurations described. Also, part of the configuration of one embodiment can be replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment. is also possible. Moreover, it is possible to add, delete, or replace a part of the configuration of each embodiment with another configuration.

For example, in each embodiment, the maintenance terminal 30 is provided with the state identification unit 33, but the controller 12 of the elevator 10 identifies the state, and the maintenance terminal 30 identifies the state. It may be acquired. Alternatively, when an application program that supports maintenance and inspection work installed in the maintenance terminal 30 is executed while communicating with an external server, the maintenance terminal 30 acquires the status from the server. may
In each embodiment, an elevator is used as an example of an elevator, but the present invention can also be applied to maintenance and inspection of other elevators such as escalators.

In addition, in the configuration diagrams shown in FIGS. 1 and 2, etc., only those control lines and information lines that are considered necessary for explanation are shown, and not all control lines and information lines are necessarily shown on the product. do not have. In practice, it may be considered that almost all configurations are interconnected.
Also, the flow of processing shown in the flowchart shown in FIG. 3 and the like is an example, and as long as the processing results are the same, the order of some processing may be changed, or multiple processing may be executed at the same time.

Moreover, the display examples shown in FIGS. 10 and 11 are also preferred examples, and are not limited to these examples.
Further, when the system described in the present embodiment is configured by an information processing device such as a computer, the program for realizing each processing function may be prepared in a non-volatile storage or memory in the computer device, or may be stored in an external device. It may be placed on a recording medium such as a memory, an IC card, an SD card, an optical disk, or the like, and transferred.

DESCRIPTION OF SYMBOLS 10... Elevator, 11... Communication apparatus, 12... Control apparatus, 20... Communication terminal, 21... Transmission/reception unit, 22... Control apparatus, 23... Display, 30... Maintenance terminal, 31... Input unit, 32... Calculation unit, 33... State identification unit 34... Storage unit 35... Judgment unit 36... Incoming call processing unit 37... Output unit 40... Control device 311... Transmitting/receiving unit 312... Sending/receiving unit 313... Incoming call detection unit 331 Operation state identification unit 332 Work position identification unit 333 Work content identification unit 334 Application state management unit 341 Incoming call processing determination database 351 Incoming call processing determination unit 352 Forwarding destination determination unit 353 Work end time estimation unit 361 Response processing unit 362 Incoming call rejection processing unit 363 Transfer processing unit 391 Speaker 392 Microphone 394 Display

Claims (9)

In an elevator maintenance and inspection work support system that can receive calls from the outside and is equipped with a maintenance terminal owned by a worker who performs elevator maintenance work,
The maintenance terminal
a transmitting/receiving unit that communicates with the control device of the elevator;
an operating state identifying unit that identifies an operating state of the elevator based on information acquired from the control device by the transmitting/receiving unit;
a work position identifying unit that identifies a work position based on information acquired from the control device by the transmitting/receiving unit;
a storage unit that stores processing details when an incoming call is detected;
Incoming call processing that reads the processing content stored in the storage unit based on the operating state specified by the operating state specifying unit and the work position specified by the work position specifying unit, and determines a process to be performed when an incoming call is received. and a determining unit. An elevator maintenance and inspection work support system. Furthermore, a work content identification unit that identifies the work content of the maintenance work being executed is provided,
2. The elevator maintenance and inspection work support system according to claim 1, wherein the incoming call process determination unit determines the process at the time of an incoming call in consideration of work content. Furthermore, it has an application state management unit that manages the execution state of the application program that supports maintenance work,
3. The elevator maintenance and inspection work support system according to claim 2, wherein the work content identification unit identifies the work content of the maintenance work being executed based on the management result of the execution state of the application program in the application state management unit. Further, a transfer processing unit that transfers the incoming communication to another terminal when the processing to be performed at the time of incoming communication determined by the incoming call processing determination unit is unresponsive;
3. The elevator maintenance and inspection work support system according to claim 2, further comprising a transfer destination determining unit that determines a terminal to which the transfer processing unit transfers data based on the work content specified by the work content specifying unit. Furthermore, a work end time estimation unit for estimating a work end time from the work content specified by the work content specifying unit,
3. The elevator maintenance and inspection work according to claim 2, wherein a message including the end time estimated by the work end time estimation unit is transmitted to the caller's terminal when the determination result of the incoming call processing determination unit is unresponsive. support system. 6. The elevator maintenance and inspection work support system according to claim 5, further comprising notifying that the maintenance terminal has received an incoming call after the at least one work specified by the work content specifying unit is completed. The elevator maintenance and inspection work support system according to any one of claims 1 to 6, further comprising an incoming call processing unit that performs incoming call processing according to a determination result of the incoming call processing determination unit. In an elevator maintenance and inspection work support method that allows incoming calls from the outside and supports maintenance work by controlling incoming calls at a maintenance terminal possessed by a worker who performs elevator maintenance work,
an operating state identification process for identifying an operating state of the elevator based on information acquired from the control device of the elevator;
A work position identification process for identifying a work position based on information acquired from the control device of the elevator;
Based on the operating state specified by the operating state specifying process and the work position specified by the work position specifying process, the contents of the process stored in the database are read to determine the process to be performed when an incoming call is received. processing, and an elevator maintenance and inspection work support method. A computer constituting the maintenance terminal is caused to execute a process of controlling incoming calls at a maintenance terminal possessed by a worker who is capable of receiving an incoming call from the outside and possessed by a worker who performs maintenance work on the elevator, thereby supporting the maintenance and inspection work. In the program
an operating state identifying procedure for identifying an operating state of the elevator based on information acquired from the control device of the elevator;
A work position identification procedure for identifying a work position based on information acquired from the control device of the elevator;
Based on the operating state specified by the operating state specifying procedure and the work position specified by the work position specifying procedure, the contents of processing stored in the database are read out to determine the processing to be performed when an incoming call is received. A program that causes the computer to execute a procedure.

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