JP2023104987A - Information processor, information processing method, and information processing program - Google Patents

Abstract

To provide an ordering system, a control unit, a tablet, a control method, and a control program capable of reducing the burden on store clerks when providing items for sale.SOLUTION: An information processor according to the present invention includes means for acquiring, as order information, customer display identification information of a customer who ordered an item in association with the item ordered by the customer, and means for outputting printing information for printing the customer display identification information on a label.SELECTED DRAWING: Figure 1

Description

The present invention relates to an ordering system, control device, tablet, control method and control program.

2. Description of the Related Art In recent years, coffee shops and the like provide customers with a wide variety of beverages in paper cups and plastic cups. Store clerks may occasionally write handwritten notes on these containers to ensure that the ordered product is delivered to the customer. The writing includes, for example, the product name, size, options, name of the customer who ordered the product, and the like.
For example, Patent Literature 1 discloses a technique of issuing a sticker printed with special order information when a customer's order includes special order information in a hamburger restaurant. A special order is an order in which changes are made to the normal contents, such as "no pickles" or "increased amount of mayonnaise".

JP 2014-206953 A

Including special orders as in Patent Document 1, store clerks need to provide products to customers who have ordered the products without error. For that reason, the store clerk writes on the container as described above. For example, when orders are crowded or when orders for similar products overlap, the product is handed over to a customer other than the customer who ordered it. There is a risk of The store clerk always pays attention not to make such a mistake when providing the product, which is a burden. The technique disclosed in Patent Document 1 does not consider such a problem.
The present invention has been made to solve such problems, and aims to provide an ordering system, a control device, a tablet, a control method, and a control program that can reduce the burden on the store clerk when providing products. aim.

An information processing device according to the present invention includes:
means for obtaining order information by associating customer display identification information of a customer who ordered a product with the product ordered by the customer;
means for outputting print information for printing the customer display identification information on a label.

An information processing method according to the present invention includes:
The information processing device
a step of associating the customer display identification information of the customer who ordered the product with the product ordered by the customer and acquiring it as order information;
and outputting print information for printing the customer display identification information on a label.

An information processing program according to the present invention is
a step of associating the customer display identification information of the customer who ordered the product with the product ordered by the customer and acquiring it as order information;
and outputting print information for printing the customer display identification information on a label.

According to the present invention, it is possible to provide an ordering system, a control device, a tablet, a control method, and a control program that can reduce the burden on the store clerk when providing products.

1 is a block diagram showing the configuration of an ordering system according to Embodiment 1; FIG. FIG. 11 is a block diagram showing the configuration of an ordering system according to a second embodiment; FIG. 9 is a flowchart showing processing of the POS terminal according to the second embodiment; FIG. 11 is a diagram showing an example of display on the settlement display according to the second embodiment; FIG. FIG. 10 is a diagram showing an example of display on the kitchen display according to the second embodiment; FIG. 11 is a block diagram showing the configuration of an ordering system according to a third embodiment; FIG. FIG. 11 is a block diagram showing the configuration of an ordering system according to a fourth embodiment; FIG. FIG. 14 is a flow chart showing processing of a POS terminal according to the fourth embodiment; FIG. FIG. 13 is a diagram showing an example of display on a settlement display according to the fourth embodiment; FIG. It is a block diagram which shows the structural example of hardware.

<Embodiment 1>
BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing the configuration of an ordering system 100 according to this embodiment. As shown in FIG. 1, the ordering system 100 includes a tablet 10 and a control device 20. FIG.
The tablet 10 accepts input of customer display identification information for identifying the customer by display.
The control device 20 associates the customer display identification information input to the tablet 10 with the product ordered by the customer and acquires them as order information.
The control device 20 also generates print information for printing the customer display identification information on a label and outputs the print information to the printer.
Furthermore, the control device 20 generates settlement display information for displaying the order information to the user who performs settlement work for the product, and outputs the settlement display information to the settlement display.

As described above, according to the ordering system 100 according to the present embodiment, the customer display identification information input to the tablet 10 can be printed on a label and attached to the product. In addition, since the order information including the customer display identification information can be displayed on the checkout display, the user (clerk) who performs the checkout operation for the product can see the display on the checkout display and the label affixed to the drinking container of the product. After confirming the above, the order can be provided to the customer. Therefore, it is possible to reduce the burden on the store clerk when providing the product.

<Embodiment 2>
Next, Embodiment 2 of the present invention will be described with reference to FIGS. 2 to 5. FIG. In Embodiment 2, the ordering system 100 described in Embodiment 1 will be described in detail.

First, the configuration of the ordering system 101 according to this embodiment will be described using FIG. FIG. 2 is a block diagram showing the configuration of the ordering system 101. As shown in FIG. As shown in FIG. 2, the order system 101 includes a pen tablet 11, a POS (Point Of Sales) terminal 21, a label printer 40, a kitchen display 30, and a checkout display 60. FIG.

The pen tablet 11 is a tablet that accepts input of customer display identification information 200 that identifies a customer by display. The pen tablet 11 displays an input screen for prompting the input of the customer display identification information 200 for printing on the label attached to the product. The pen tablet 11 acquires the customer display identification information 200 input to the input screen and outputs the acquired customer display identification information 200 to the POS terminal 21 . The customer display identification information 200 is, for example, a signature or figure written by the customer. The customer display identification information 200 is printed on a label by the label printer 40 and attached to the product. Merchandise includes packaging for merchandise, such as a paper cup of coffee.

The pen tablet 11 includes a plate-shaped tablet main body and an electronic pen, and a customer inputs a signature or the like by tracing a display provided on the main body with the electronic pen. When the customer traces the display with the electronic pen, the pen tablet 11 detects the input by reading the position of the electronic pen with respect to the display with a sensor built into the tablet body. In this way, the pen tablet 11 accepts the input locus information input by the customer as the customer display identification information 200 . The customer display identification information 200 is not limited to characters, and may be arbitrary contents such as graphics and illustrations. Further, the customer display identification information 200 is not limited to freehand, and the customer may select one or more from a plurality of characters or images displayed on the display. For detection of input information in the pen tablet 11, various methods such as an infrared blocking method, a capacitance method, a resistive film method, and an electromagnetic induction method can be used. Also, the customer may input a signature or select an image with his or her finger without using an electronic pen. The pen tablet 11 is preferably arranged in a position such as near the POS terminal 21 where it is easy for the customer to operate when ordering products.

The POS terminal 21 performs settlement processing for products ordered by customers. The POS terminal 21 is communicably connected to each of the pen tablet 11, the label printer 40, the kitchen display 30, and the checkout display 60 by wire or wirelessly. The POS terminal 21 functions as a control device that associates the customer display identification information 200 input to the pen tablet 11 with the product ordered by the customer and obtains it as order information. The POS terminal 21 also generates print information for printing the customer display identification information 200 on a label and outputs the print information to the label printer 40 . Further, the POS terminal 21 generates settlement display information for displaying the order information to the store clerk who performs settlement work for the product, and outputs the settlement display information to the settlement display 60 . In generating the display information for settlement, the POS terminal 21 can generate the display information for settlement by associating the status information indicating the supply status of the product with the order information. Then, the POS terminal 21 generates kitchen display information for displaying the order information in the kitchen and outputs it to the kitchen display 30 . In generating the display information for the kitchen, the POS terminal 21 may generate the display information for the kitchen by associating the status information indicating the provision status of the product with the order information in the same manner as the display information for checkout.

The label printer 40 prints labels that can be attached to paper cups, plastic cups, or the like. As in the example shown in FIG. 2, customer display identification information 200 is printed on the label. The label should be of a size that allows the store clerk or customer to easily view the printed contents. A label printer 40 is placed in the kitchen.

The kitchen display 30 is a display connected to a kitchen terminal (not shown) that acquires the order information acquired by the POS terminal 21 . The customer display identification information 200 input to the pen tablet 11 and the product ordered by the customer are displayed in association with each other on the kitchen display 30 . The kitchen display 30 is installed in the kitchen. A store clerk who cooks in the kitchen can grasp the content of the order received from the customer by visually recognizing the display of the kitchen display 30. - 特許庁

Next, processing executed by the POS terminal 21 will be described with reference to FIG. FIG. 3 is a flowchart showing processing executed by the POS terminal 21. As shown in FIG.

First, when a customer places a new order, the POS terminal 21 registers the ordered product (step S1). The POS terminal 21 determines whether or not there is an input to end the product order (step S2), and if there is an input to end the product order (YES in step S2), the process proceeds to step S3. If there is no input to end the product order (NO in step S2), the POS terminal 21 returns to step S1 and repeats the process.

Next, the POS terminal 21 determines whether or not the input of the customer display identification information 200 (signature or graphic) has been completed on the pen tablet 11 (step S3). Specifically, for example, an "end of input" button is displayed on the screen of the pen tablet 11, and the customer clicks it with the electronic pen to make the pen tablet 11 recognize the end of input. If there is an input indicating the end of input (YES in step S3), the POS terminal 21 proceeds to step S4. If there is no input indicating the end of input (NO in step S3), the POS terminal 21 repeats the process of step S3. The store clerk prompts the customer to input the customer display identification information 200 on the pen tablet 11, and the customer inputs the information.

FIG. 4 shows an example of display on the settlement display 60 of the POS terminal 21 after the customer display identification information 200 has been input. As shown in FIG. 4, the checkout display 60 displays the order number, the customer's ordered item, and the sign, which is the customer display identification information 200 . These displays are also displayed on a customer display (not shown) provided on the POS terminal 21, except for information unnecessary for the customer, such as the checkout button. The POS terminal 21 stores the order number, the item ordered by the customer, and the customer display identification information 200 as order information.

The POS terminal 21 transmits the order information to the kitchen display 30, and causes the label printer 40 to output a label on which the customer display identification information 200 is printed, and proceeds to step S5 (step S4). Order information including the customer display identification information 200 is displayed on the kitchen display 30 in the same manner as the checkout display 60 shown in FIG. A clerk in the kitchen confirms the display on the kitchen display 30, pours the drink ordered by the customer into a drinking container (paper cup, plastic cup, etc.), and puts a label printed with the customer display identification information 200 on the drinking container. Paste.

The display on kitchen display 30 is not limited to one order as described above. For example, as shown in FIG. 5, multiple orders may be displayed. In the example of FIG. 5, the POS terminal 21 generates kitchen display information by associating status information indicating the supply status of products with order information. By displaying a plurality of orders in a list format on the kitchen display 30 in this manner, the store clerk can easily visually recognize the state of provision of products to a plurality of customers.

Subsequently, the POS terminal 21 determines whether or not there has been an input instructing settlement of the payment for the item ordered by the customer (step S5). For example, the POS terminal 21 determines whether or not the clerk has pressed the "settlement process" button shown in FIG. 4 to issue a settlement instruction. If there is an input instructing payment for the ordered item by the customer (YES in step S5), the POS terminal 21 proceeds to step S6. If there is no input instructing payment settlement, that is, if there is an input to withhold payment (NO in step S5), the POS terminal 21 proceeds to step S7. If it takes time to provide the customer's ordered item, the clerk presses the "settlement pending" button to suspend the settlement of the price for the ordered item.

If settlement processing for the price of the customer's ordered item is to be performed (YES in step S5), the POS terminal 21 performs the necessary settlement processing (step S6), and terminates the processing. At this time, the store clerk visually confirms the display on the settlement display 60 to confirm the label of the drinking container, and provides the ordered item to the customer. The customer confirms that the product is his/her order by the label on the drinking container and receives the product. Note that the POS terminal 21 may also generate and output settlement display information to the settlement display 60 by associating the status information indicating the supply status of the product with the order information. As a result, it is possible to display a list as shown in FIG. 5 on the checkout display 60 as well, so that the store clerk can easily see the state of provision of products to a plurality of customers. In addition, by displaying the completion status of the settlement process together with the product supply status, the settlement process can be performed without error.

If the payment for the customer's ordered item is to be suspended (NO in step S5), the POS terminal 21 does not perform the payment processing (step S7), and ends the processing. The order information whose payment has been suspended is called up by the store clerk when the preparation of the ordered item is completed. Thereafter, the POS terminal 21 performs settlement processing (step S6), and terminates the processing.

As described above, according to the ordering system 101 of the present embodiment, the clerk confirms the display on the checkout display 60 and the label affixed to the drinking container of the product, and then provides the customer with the ordered product. be able to. Since the customer display identification information 200 is shown on the checkout display 60 and the product label, the burden on the store clerk who provides the product can be reduced. Also, the customer can confirm that the ordered product is his or her own by visually checking the label on the drinking container, so that the ordered product can be received without error. Furthermore, since it is not necessary to use the customer's name or the like in the customer display identification information 200, there is no risk that the customer's personal information will be visually recognized by a third party. Therefore, it is possible to easily associate a customer with an ordered item while taking privacy into consideration.

<Embodiment 3>
Next, the ordering system 102 according to this embodiment will be described using FIG. FIG. 6 is a block diagram showing the configuration of the ordering system 102. As shown in FIG.
As shown in FIG. 6, the ordering system 102 includes a store server 50, a reader 70, and a control device 20.

The shop server 50 associates and stores the customer identification information for identifying the customer and the customer display identification information for identifying the customer by display.
Reader 70 reads customer identification information from media presented by the customer.
The control device 20 acquires the customer display identification information associated with the customer identification information read by the reader 70 from the store server 50, associates the acquired customer display identification information with the product ordered by the customer, and acquires it as order information. do.
The control device 20 also generates print information for printing the customer display identification information on a label and outputs the print information to the printer.
Further, the control device 20 generates settlement display information for displaying the order information to the store clerk who performs settlement work for the product, and outputs the settlement display information to the settlement display.

As described above, according to the order system 102 according to the present embodiment, the reader 70 reads the customer identification information from the medium presented by the customer, and acquires the customer display identification information stored in the shop server 50. be able to. Also, the acquired customer display identification information can be printed on a label and attached to the product. Additionally, order information, including customer display identification information, can be displayed on the checkout display. Therefore, the clerk can provide the ordered product to the customer after confirming the display on the checkout display and the label affixed to the drinking container of the product, thereby reducing the burden on the clerk when providing the product. can.
In addition, since the customer display identification information is acquired from the store server 50, the customer does not need to input the customer display identification information when ordering the product. Therefore, it is possible to reduce the burden on the store clerk when providing the product without causing the burden on the customer when ordering the product.

<Embodiment 4>
Next, the ordering system 103 according to this embodiment will be described with reference to FIGS. 7 to 9. FIG. In this embodiment, the ordering system 102 explained in the third embodiment will be explained in detail.

First, the configuration of the ordering system 103 according to this embodiment will be described with reference to FIG. FIG. 7 is a block diagram showing the configuration of the ordering system 103. As shown in FIG. As shown in FIG. 7, the order system 103 includes a code reader 71, a POS terminal 21, a label printer 40, a kitchen display 30, a checkout display 60, and a store server 50.
The ordering system 103 according to the present embodiment differs from the ordering system 101 according to the second embodiment in that it has a store server 50 and a code reader 71 instead of the pen tablet 11 .

The store server 50 has a customer information table that stores the name, customer identification information 300, customer display identification information 200, contact information, points, etc. for each customer. The customer identification information 300 is information for uniquely identifying a customer, such as the customer's member number, and is, for example, a string of characters such as numbers and alphabets. The customer identification information 300 is given to each customer in advance, for example, by the customer registering his/her name and the like on the member's website. Also, the customer identification information 300 may be attached to a membership card or the like issued by the store to the customer.
The customer display identification information 200 is a drawing or pattern selected by the customer. The customer display identification information 200 is, for example, an icon shown as "customer information" in FIG. The customer display identification information 200 is not limited to the icon, and may be the customer's signature as described in the second embodiment.
The store server 50 associates and stores customer identification information 300 for identifying customers and customer display identification information 200 for identifying customers by display.

The code reader 71 is a reader that reads the customer identification information 300 from the medium presented by the customer. The code reader 71 is a one-dimensional barcode reader, a two-dimensional barcode reader, an IC card reader, a magnetic card reader, or the like. The code reader 71 reads a membership number, which is the customer identification information 300, from a bar code printed on a membership card presented by the customer, for example. Also, the code reader 71 may read a bar code displayed on the screen of a portable terminal carried by the customer. The code reader 71 is preferably installed near the POS terminal 21 in order to read the customer identification information 300 by bringing it close to the medium presented by the customer. Alternatively, the customer himself/herself may read the customer identification information 300 using the code reader 71 instead of the store clerk.

The POS terminal 21 is communicably connected to the store server 50 and the code reader 71 by wire or wirelessly.
The POS terminal 21 acquires the customer display identification information 200 associated with the customer identification information 300 read by the code reader 71 from the store server 50, and associates the acquired customer display identification information 200 with the product ordered by the customer. Acquired as order information.
The POS terminal 21 also generates print information for printing the customer display identification information 200 on a label and outputs the print information to the label printer 40 .
Further, the POS terminal 21 generates settlement display information for displaying the order information to the store clerk who performs the settlement work, and outputs the settlement display information to the settlement display 60 .
Since the configuration other than the above is the same as that of the second embodiment, the description is omitted.

Next, processing executed by the POS terminal 21 will be described with reference to FIG. FIG. 8 is a flow chart showing the processing executed by the POS terminal 21. As shown in FIG.

First, the POS terminal 21 registers a product when a new order is received from a customer (step S11). Next, the POS terminal 21 determines whether or not there is an input to end the product order (step S12). If there is an input to end the product order (YES in step S12), the process proceeds to step S13, and if there is no input to end the product order (NO in step S12), the process returns to step S11 and repeats the process.

Subsequently, the POS terminal 21 determines whether or not the code reader 71 has read the customer identification information 300 such as the membership number (step S13). If the code reader 71 reads the customer identification information 300 (YES in step S13), the POS terminal 21 proceeds to step S14. If the code reader 71 does not read the customer identification information 300 (NO in step S13), the POS terminal 21 repeats the process of step S13. The store clerk prompts the customer to present a membership card, mobile terminal, or the like for reading the customer identification information 300 , and the customer responds by causing the code reader 71 to read the customer identification information 300 .

The POS terminal 21 transmits the customer identification information 300 read by the code reader 71 to the shop server 50, and acquires the customer display identification information 200 corresponding to the customer identification information 300 (step S14). FIG. 9 is an example of the display of the settlement display 60 on which the acquired customer display identification information 200 is displayed. The order number, the item ordered by the customer, and the icon that is the customer display identification information 200 are associated and displayed on the checkout display 60 . This display is also displayed on the customer display (not shown) of the POS terminal 21 except for information unnecessary for the customer, such as the checkout button. The POS terminal 21 stores the order number, the item ordered by the customer, and the customer display identification information 200 as order information.

The POS terminal 21 transmits the order information to the kitchen display 30, and causes the label printer 40 to output a label printed with the customer display identification information 200, and proceeds to step S16 (step S15). Order information including the customer display identification information 200 is displayed on the kitchen display 30 in the same manner as the checkout display 60 described with reference to FIG.
A clerk in the kitchen confirms the display on the kitchen display 30, pours the drink ordered by the customer into a drinking container (paper cup or plastic cup), and attaches a label printed with the customer display identification information 200 to the drinking container. do.

The POS terminal 21 determines whether or not there is an input instructing payment for the item ordered by the customer (step S16). If there is an input instructing payment for the ordered product by the customer (YES in step S16), the POS terminal 21 proceeds to step S17. If there is no input instructing payment for the customer's order, that is, if there is an input to withhold payment (NO in step S16), the POS terminal 21 proceeds to step S18. If it takes time to provide the customer's ordered item, the clerk presses a "settlement pending" button as shown in FIG. 9 to suspend settlement of the payment for the ordered item.

If settlement processing for the price of the customer's ordered item is to be performed (YES in step S16), the POS terminal 21 performs necessary settlement processing (step S17), and terminates the processing. At this time, the store clerk visually confirms the display on the settlement display 60 to confirm the label of the drinking container, and provides the ordered item to the customer. The customer confirms that the product is his/her order by the label on the drinking container and receives the product.

If the payment for the customer's order item is to be suspended (NO in step S16), the POS terminal 21 does not settle the payment (step S18) and ends the process. The order information whose payment has been suspended is called up by the store clerk when the preparation of the ordered item is completed. Thereafter, the POS terminal 21 performs settlement processing (step S17), and terminates the processing.

As described above, according to the ordering system 103 according to the present embodiment, the customer display identification information 200 and the customer identification information 300 are stored in advance in the shop server 50 in association with each other. There is no need to enter display identification information 200 . As a result, it is possible to reduce the burden on the store clerk when providing the product without causing any burden on the customer when ordering the product. In addition, since an icon or the like can be registered in advance, it is possible to increase the degree of freedom in expression of the customer display identification information 200 compared to the case of inputting to the pen tablet 11 at the time of ordering. For example, the likelihood that customer display identification information 200 will look similar at first glance can be reduced compared to freehand signatures. This makes it possible to prevent erroneous receipt of another customer's order.

<Hardware configuration example>
Each function of the POS terminal 21 and the pen tablet 11 may be realized by hardware that realizes each function (eg, hardwired electronic circuit, etc.), or a combination of hardware and software (eg, electronic A combination of a circuit and a program that controls it, etc.). A case where each function of the POS terminal 21 and the like is realized by a combination of hardware and software will be further described below.

FIG. 10 is a block diagram illustrating the hardware configuration of a computer 500 that implements the POS terminal 21 and the like. The computer 500 may be a dedicated computer designed to implement the POS terminal 21 or the like, or may be a general-purpose computer.

For example, by installing a predetermined application in the computer 500, the computer 500 implements each function of the POS terminal 21 and the like. The application is composed of a program for realizing the functions of the POS terminal 21 and the like.

Computer 500 has a bus 502 , processor 504 , memory 506 , storage device 508 , input/output interface 510 and network interface 512 . The bus 502 is a data transmission path through which the processor 504, memory 506, storage device 508, input/output interface 510, and network interface 512 exchange data with each other. However, the method of connecting the processors 504 and the like to each other is not limited to bus connection.

The processor 504 is various processors such as a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or an FPGA (Field-Programmable Gate Array). The memory 506 is a main memory implemented using a RAM (Random Access Memory) or the like. The storage device 508 is an auxiliary storage device implemented using a hard disk, SSD (Solid State Drive), memory card, ROM (Read Only Memory), or the like.

The input/output interface 510 is an interface for connecting the computer 500 and input/output devices. For example, the input/output interface 510 is connected to an input device such as a keyboard and an output device such as a display device.

A network interface 512 is an interface for connecting the computer 500 to a network. This network may be a LAN (Local Area Network) or a WAN (Wide Area Network).

The storage device 508 stores a program for realizing each function of the POS terminal 21 and the like (a program for realizing the application described above). The processor 504 implements each function of the POS terminal 21 and the like by reading this program into the memory 506 and executing it.

It should be noted that the present invention is not limited to the above embodiments, and can be modified as appropriate without departing from the scope of the invention. For example, in the above embodiment, the kitchen display 30 is provided as one of the kitchen terminals, and the order information including the customer display identification information 200 is displayed thereon, but the present invention is not limited to this. A kitchen printer may be provided in the kitchen, and the order information including the customer display identification information 200 may be printed from this printer.

Some or all of the above-described embodiments can also be described in the following supplementary remarks, but are not limited to the following.
(Appendix 1)
a tablet that accepts input of customer display identification information that identifies a customer by display;
a control device that associates the customer display identification information input to the tablet with the product ordered by the customer and acquires it as order information;
The control device is
generating print information for printing the customer display identification information on a label and outputting it to a printer;
generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the settlement display information to a settlement display;
ordering system.
(Appendix 2)
a store server that associates and stores customer identification information that identifies a customer and customer display identification information that identifies the customer by display;
a reader that reads the customer identification information from the medium presented by the customer;
Control for acquiring from the store server the customer display identification information associated with the customer identification information read by the reader, and for acquiring order information by associating the acquired customer display identification information with the product ordered by the customer. a device;
The control device is
generating print information for printing the customer display identification information on a label and outputting it to a printer;
generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the settlement display information to a settlement display;
ordering system.
(Appendix 3)
The control device is a POS terminal that performs settlement processing for the product ordered by the customer.
The ordering system according to Appendix 1 or 2.
(Appendix 4)
The customer display identification information is input trajectory information input by the customer,
4. The ordering system according to any one of appendices 1-3.
(Appendix 5)
The control device further generates kitchen display information for displaying the order information in the kitchen and outputs it to the kitchen display.
5. The ordering system according to any one of appendices 1 to 4.
(Appendix 6)
The control device is
generating the settlement display information by associating the status information indicating the provision status of the product with the order information;
6. The ordering system according to any one of appendices 1 to 5.
(Appendix 7)
means for obtaining order information by associating the customer display identification information input to a tablet that accepts input of customer display identification information for identifying a customer by display with the product ordered by the customer;
means for generating print information for printing the customer display identification information on a label and outputting it to a printer;
a means for generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the information to a settlement display.
(Appendix 8)
said customer identification information associated with said customer identification information read from a medium presented by said customer from a store server that associates and stores customer identification information that identifies a customer and customer display identification information that identifies said customer by display; Acquiring customer display identification information, associating the acquired customer display identification information with the product ordered by the customer, and acquiring as order information;
means for generating print information for printing the customer display identification information on a label and outputting it to a printer;
a means for generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the information to a settlement display.
(Appendix 9)
The control device is a POS terminal that performs settlement processing for the product ordered by the customer.
9. Control device according to appendix 7 or 8.
(Appendix 10)
The customer display identification information is input trajectory information input by the customer,
10. The control device according to any one of appendices 7 to 9.
(Appendix 11)
Further comprising means for generating kitchen display information for displaying the order information in the kitchen and outputting it to the kitchen display,
11. The control device according to any one of appendices 7 to 10.
(Appendix 12)
The display information for checkout is generated by associating status information indicating the provision status of the product with the order information.
12. The control device according to any one of appendices 7 to 11.
(Appendix 13)
means for displaying an input screen prompting the input of customer display identification information to be printed on a label to be affixed to a product;
means for acquiring the customer display identification information input on the input screen;
means for outputting the acquired customer display identification information to a control device;
tablet with
(Appendix 14)
The control device is a POS terminal that performs settlement processing for the product ordered by the customer.
A tablet according to Appendix 13.
(Appendix 15)
The customer display identification information is input trajectory information input by the customer,
15. A tablet according to appendix 13 or 14.
(Appendix 16)
receiving input of customer presentation identification information that visually identifies the customer;
a step of associating the input customer display identification information with the product ordered by the customer and acquiring it as order information;
generating print information for printing the customer display identification information on a label and outputting it to a printer;
and generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the generated display information to a settlement display.
(Appendix 17)
a step of associating and storing customer identification information that identifies a customer and customer display identification information that identifies the customer by display;
reading the customer-identifying information from media presented by the customer;
obtaining the customer display identification information associated with the read customer identification information, and obtaining order information by associating the obtained customer display identification information with the product ordered by the customer;
generating print information for printing the customer display identification information on a label and outputting it to a printer;
and generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the generated display information to a settlement display.
(Appendix 18)
The customer display identification information is input trajectory information input by the customer,
The ordering method according to appendix 16 or 17.
(Appendix 19)
Further comprising the step of generating kitchen display information for displaying the order information in the kitchen and outputting it to the kitchen display,
The ordering method according to any one of appendices 16 to 18.
(Appendix 20)
further comprising the step of associating status information indicating the supply status of the product with the order information to generate the settlement display information;
The ordering method according to any one of appendices 16 to 19.
(Appendix 21)
a step of associating the customer display identification information input to a tablet that accepts input of customer display identification information for identifying a customer by display with the product ordered by the customer, and acquiring the order information;
generating print information for printing the customer display identification information on a label and outputting it to a printer;
a step of generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the information to a settlement display.
(Appendix 22)
said customer identification information associated with said customer identification information read from a medium presented by said customer from a store server that associates and stores customer identification information that identifies a customer and customer display identification information that identifies said customer by display; a step of acquiring customer display identification information, and associating the acquired customer display identification information with the product ordered by the customer to obtain the order information;
generating print information for printing the customer display identification information on a label and outputting it to a printer;
a step of generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the information to a settlement display.
(Appendix 23)
The control method is performed by a POS terminal that performs settlement processing for the product ordered by the customer.
23. The control method according to appendix 21 or 22.
(Appendix 24)
The customer display identification information is input trajectory information input by the customer,
24. The control method according to any one of appendices 21 to 23.
(Appendix 25)
further comprising generating display information for the kitchen for displaying the order information in the kitchen and outputting it to the display for the kitchen;
25. The control method according to any one of appendices 21 to 24.
(Appendix 26)
further comprising the step of associating status information indicating the supply status of the product with the order information to generate the settlement display information;
26. The control method according to any one of appendices 21 to 25.
(Appendix 27)
a step of associating the customer display identification information input to a tablet that accepts input of customer display identification information for identifying a customer by display with the product ordered by the customer, and acquiring the order information;
generating print information for printing the customer display identification information on a label and outputting it to a printer;
causing a computer to execute a control method comprising the step of generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the settlement display information to a settlement display;
control program.
(Appendix 28)
said customer identification information associated with said customer identification information read from a medium presented by said customer from a store server that associates and stores customer identification information that identifies a customer and customer display identification information that identifies said customer by display; a step of acquiring customer display identification information, and associating the acquired customer display identification information with the product ordered by the customer to obtain the order information;
generating print information for printing the customer display identification information on a label and outputting it to a printer;
causing a computer to execute a control method comprising the step of generating settlement display information for displaying the order information to a user who performs settlement work for the product, and outputting the settlement display information to a settlement display;
control program.
(Appendix 29)
The control method is performed by a POS terminal that performs settlement processing for the product ordered by the customer.
29. The control program according to appendix 27 or 28.
(Appendix 30)
The customer display identification information is input trajectory information input by the customer,
29. The control program according to any one of appendices 27-29.
(Appendix 31)
causing the computer to further execute a step of generating kitchen display information for displaying the order information in the kitchen and outputting the information to the kitchen display;
31. The control program according to any one of Appendices 27 to 30.
(Appendix 32)
causing the computer to further execute the step of associating the status information indicating the supply status of the product with the order information to generate the settlement display information;
32. The control program according to any one of appendices 27 to 31.

10 Tablet 11 Pen Tablet 20 Control Device 21 POS Terminal 30 Kitchen Display 40 Label Printer 50 Store Server 60 Settlement Display 70 Reader 71 Code Reader 100-103 Order System

Claims (10)

means for obtaining order information by associating customer display identification information of a customer who ordered a product with the product ordered by the customer;
and means for outputting print information for printing the customer display identification information on a label. The information processing apparatus according to claim 1, wherein the customer display identification information includes at least one of characters and images selected by the customer. The information processing apparatus according to claim 2, wherein the image includes an icon. The information processing apparatus according to claim 1, wherein the customer display identification information is input trajectory information input by the customer. The information processing apparatus according to any one of claims 1 to 4, wherein the label is a label to be attached to a beverage container. The information processing apparatus according to any one of claims 1 to 5, wherein the order information is associated with identification information identifying the order, and the order information is identified based on the identification information. The information processing apparatus according to any one of claims 1 to 6, further comprising means for outputting display information including said order information to a display. The information processing apparatus according to claim 7, wherein the display information is output to a display for salesclerks. The information processing device
a step of associating the customer display identification information of the customer who ordered the product with the product ordered by the customer and acquiring it as order information;
and outputting print information for printing the customer display identification information on a label. a step of associating the customer display identification information of the customer who ordered the product with the product ordered by the customer and acquiring it as order information;
causing a computer to execute an information processing method comprising: outputting print information for printing the customer display identification information on a label;
Information processing program.

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