JP2023081290A - Chatbot service method, chatbot service system, and computer program stored in storage medium to execute the method - Google Patents

Abstract

To provide a chatbot service method, a chatbot service system, and a computer program stored in a storage medium to execute the method.SOLUTION: There are provided a chatbot service method which uses a chatbot and can improve user's convenience, a chat bot service system, and a computer program stored in a storage medium to execute the method. The method for providing service using a chatbot includes the steps of: receiving a service generation input which generates a chatbot service from a customer terminal; generating the chatbot service on the basis of the service generation input; receiving a question input corresponding to the chatbot service from the customer terminal; and transmitting a response output corresponding to the question input to the customer terminal on the basis of the question input.SELECTED DRAWING: Figure 1

Description

The present invention relates to a chatbot service method, a chatbot service system, and a computer program stored in a recording medium for executing the method. The present invention relates to an improved chatbot service method, a chatbot service system, and a computer program stored on a recording medium for executing the method.

Recently, emergency medicines have been provided through convenience store distribution networks. Customers can purchase emergency drugs through convenience stores that operate 24 hours a day, 365 days a year, during late night hours and weekends when it is difficult to use pharmacies and hospitals.

In particular, during late-night hours and on weekends, there are many customers who seek emergency medicines that are available at convenience stores. It is difficult to ask the nearest store that is doing business. As a result, the customer cannot recognize the store that has the emergency medicine in stock, and cannot secure the emergency medicine within the emergency time.

DISCLOSURE OF THE INVENTION The present invention is intended to solve various problems including the above-mentioned problems. The object is to provide a system and a computer program stored on a recording medium for carrying out the method. However, such issues are exemplary and are not intended to limit the scope of the invention.

According to an aspect of the present invention, in a service providing method using a chatbot, receiving data related to service generation input for generating a service of the chatbot from a customer terminal, based on the service generation input, , generating the chatbot service, receiving data related to the input of a question corresponding to the service of the chatbot from the customer terminal, and responding to the input of the question based on the input of the question. A chatbot service method is provided, including the step of transmitting output-related data to the customer terminal.

The chatbot service method according to an embodiment of the present invention includes the steps of determining whether the question input received from the customer terminal corresponds to the predetermined service of the chatbot; The method may further include transmitting data related to the received question input to a worker terminal when the received question input does not correspond to the determined service.

The chatbot service method according to an embodiment of the present invention further includes receiving location information of the customer terminal from the customer terminal, and transmitting the received data related to the question input to the worker terminal. selecting at least one store based on the location information of the customer terminal, and transmitting the data related to the received question input to the staff terminal of the selected store It also includes the step of

The step of selecting the store is also a step of selecting a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal.

The step of selecting the store is also a step of selecting a store within a predetermined radius from the customer terminal based on the location information of the customer terminal.

The step of selecting the store includes obtaining the location information of the customer terminal and response history information of the worker terminal, and a step corresponding to the distance between the customer terminal and the worker terminal. selecting a predetermined number of stores based on the first score and the second score corresponding to the response history information;

In the chatbot service method according to an embodiment of the present invention, when a plurality of worker terminals receive the received question input, from one worker terminal among the plurality of worker terminals, transmitting a reply output to the received question input to the customer terminal; It also includes the step of sending a reply complete message excluding output.

According to one aspect of the present invention, in a service providing system using a chatbot, a service generation input for generating a service of the chatbot is received from a customer terminal, and based on the service generation input, the chatbot data for generating the service of, receiving a question input corresponding to the service of the chatbot from the customer terminal, and transmitting a response output corresponding to the question input to the customer terminal based on the question input A chatbot service system is provided that includes a server.

The data server determines whether the question input received from the customer terminal corresponds to the predetermined service of the chatbot, and determines whether the received question input corresponds to the predetermined service. If not, the received question input can be sent to the worker terminal.

The data server receives location information of the customer terminal from the customer terminal, selects at least one store based on the location information of the customer terminal, and selects a worker terminal of the selected store. The received query input may be transmitted at the same time.

The data server can select a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal.

The data server may select a store within a predetermined radius from the customer terminal based on the location information of the customer terminal.

The data server obtains the location information of the customer terminal and the response history information of the worker terminal, and obtains a first score corresponding to the distance between the customer terminal and the worker terminal, and the A predetermined number of stores can be selected based on the second score corresponding to the response history information.

When a plurality of worker terminals receive the received question input, the data server transmits the received question input from one worker terminal among the plurality of worker terminals to the customer terminal. transmitting a response output to the question input, and transmitting a response completion message excluding the response output to the remaining worker terminals other than the one worker terminal among the plurality of worker terminals. can be done.

According to one aspect of the present invention, there is provided a computer program stored on a recording medium for using a computer to perform the above method.

Other aspects, features and advantages than those mentioned above will become apparent from the following detailed description, claims and drawings.

According to an embodiment of the present invention as described above, a chatbot service method, a chatbot service system, and a chatbot service system capable of improving customer convenience using a chatbot are provided. , can embody a computer program stored on a recording medium. Here, it goes without saying that such effects do not limit the scope of the present invention.

1 is a conceptual diagram schematically illustrating a chatbot service system and a customer terminal according to an embodiment of the present invention; FIG. 2 is a block diagram schematically showing components of devices included in the chatbot service system of FIG. 1; FIG. 4 is a flowchart illustrating a chatbot service method according to an embodiment of the present invention; FIG. 4 is a diagram for explaining a chatbot service method according to an embodiment of the present invention; FIG. 5 is a diagram for explaining a chatbot service method according to another embodiment of the present invention; FIG. 5 is a diagram for explaining a chatbot service method according to another embodiment of the present invention; FIG. 5 is a diagram for explaining a chatbot service method according to another embodiment of the present invention; 4 is an example of the operation and signal flow of a chatbot service system according to one embodiment of the present invention; 4 is an example of operation and signal flow of a chatbot service system according to another embodiment of the present invention;

Although the present invention is capable of various transformations and can have various embodiments, specific embodiments are illustrated in the drawings and will be described in detail in the detailed description. The advantages and features of the present invention and the manner in which they are achieved will become apparent with reference to the embodiments described in detail below in conjunction with the drawings. This invention, however, is not intended to be limited to the embodiments disclosed below, but may be embodied in various forms.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. Duplicate descriptions related to this will be omitted.

For the following embodiments, terms such as first and second are used in a non-limiting sense to distinguish one component from another. And singular expressions include plural expressions unless the context clearly dictates otherwise. Also, terms such as "including" or "having" mean that the specified feature or component is present, in addition to one or more other features or components. This does not exclude the possibility that

In the drawings, the components are exaggerated in size and reduced in size for convenience of explanation. For example, the size and thickness of each component shown in the drawings are arbitrarily shown for convenience of explanation, and the present invention is not necessarily limited to those shown.

As the following embodiments, when a part such as an area, a component, a part, a block or a module is on or above another part, it is not only directly above the other part, but also in the middle. , other regions, components, units, blocks or modules. In addition, when the relevant regions, components, parts, blocks or modules are connected, not only when the regions, components, parts, blocks or modules are directly connected, but also when the regions, components, It also includes cases where other regions, components, parts, blocks or modules are interposed between parts, blocks or modules and indirectly connected.

In the following, "app" may refer to "application."

FIG. 1 is a conceptual diagram schematically illustrating a chatbot service system and a customer terminal according to an embodiment of the present invention.

Referring to FIG. 1, chatbot service system 1 also includes data server 30 . Here, it goes without saying that the chatbot service system 1 also includes the employee terminal 20 if necessary. Such a chatbot service system 1 can communicate with the customer terminal 10 through a network. Here, it goes without saying that the components of the chatbot service system 1 can be connected to a network and communicate with each other. For example, the data server 30, worker terminal 20 and/or customer terminal 10 may be connected to a network and communicate with each other.

However, the present invention is not limited to this, and the chatbot service system 1 may further include other components or omit some components. Some components of the chatbot service system 1 are separated into multiple devices, and multiple components are merged into one device.

The customer terminal 10 is a hardware device that can be carried by a customer to run an application. In addition, the employee terminal 20 is a hardware device that can be carried by a worker of a convenience store and can run an application, or can be a hardware device that is installed in a convenience store and can run an application. . For example, an app is also an application that provides convenience store services (eg, membership subscription and inquiry, point accumulation, cash receipt issuance). Alternatively, the app is also an application that provides payment services. The app is also an application that provides a chatbot service. For example, the app may provide a chat window for the chatbot service.

In one embodiment of the present invention, the worker terminal 20 of the chatbot service system 1 also includes a plurality of worker terminals 21 , 22 and 23 . For example, the employee terminal 20 is a device carried by employees of each store and capable of running an application, or a hardware device installed in each convenience store and capable of running an application. For example, the data server 30 may be connected to a network with a plurality of employee terminals 21, 22, and 23 carried by employees working at a plurality of stores, respectively, and communicate with each other.

For reference, the customer terminal 10 or worker terminal 20 as shown in FIG. 1 is also a general mobile phone or tablet PC (Personal Computer). That is, an electronic device capable of displaying a chat window driven by an application can be said to be the customer terminal 10 or the employee terminal 20 described in the present embodiment. In the case of worker terminal 20, if necessary, it is also a hardware device that is installed in a convenience store and can run an application. The same applies to embodiments and their modifications described later.

The data server 30 is a server device that stores programs or data related to the chatbot service system 1 . For example, the data server 30 may store a program or data necessary to drive the chatbot service application and drive the chatbot service application. For example, the data server 30 is also an application server. The data server 30 is also, for example, a cloud server, but the invention is not so limited.

The data server 30 may receive, from the customer terminal 10, data related to a service creation input for creating a chatbot service. The data server 30 can also generate a chatbot service based on the service generation input. Also, the data server 30 can receive data related to inputting questions corresponding to the chatbot service from the customer terminal 10 . Also, the data server 30 can transmit data related to response output corresponding to the question input to the customer terminal 10 based on the question input. For example, the response output is also pre-stored in the data server 30 .

A network is also defined as one or more data links over which data can be sent to and received from an electronic device and/or a server, and can be a wired network and/or a wireless network. For example, the network may also include a Content Delivery Network (CDN) that can efficiently deliver a wide variety of user-selected content. Alternatively, the network may be the Internet, Wi-Fi (Wireless Fidelity), Bluetooth®, Bluetooth low energy, Zigbee or ultra wide band (UWB). However, the network meant by the present invention is not limited to them.

As such, the chatbot service system 1 according to an embodiment of the present invention improves the convenience of the customer by allowing the customer to check the status of the closest store that has emergency medicine stocks 24 hours a day. It has the effect of being able to

FIG. 2 is a block diagram schematically showing components of devices included in the chatbot service system of FIG.

As mentioned above, the chatbot service system 1 also includes the data server 30 . Accordingly, the device illustrated in FIG. 2 also illustrates data server 30 . Such a data server 30 also includes a communication module 31, a processor 32 and a memory 33, as illustrated in FIG.

The communication module 31 may communicate with various types of external devices and servers using various types of communication methods. The communication module 31 of the data server 30 is connected to the communication modules of other devices via a network, and can exchange data with each other.

Processor 32 may utilize various programs stored in memory 33 to perform operations to generally control each device or server having each memory. The processor 32 includes a microprocessor, a central processing unit (CPU), a processor core, a multiprocessor, an ASIC (application specific integrated circuit), and an FPGA (field programmable gate array). Although the present invention is not limited thereto, it also includes such processing apparatus.

Memory 33 may temporarily or permanently store data processed by each device or server having a respective memory. Memory 33 may also include random access memory (RAM), read-only memory (ROM), and permanent mass storage devices such as disk drives, although the present invention provides It is not limited.

The data server 30 as shown in FIG. 2 further includes a recording medium (not shown) storing various data for general operations, such as programs for processing or controlling the processor 32. There is also a thing. The recording medium can store a number of application programs (application programs or applications) driven by the data server 30, data for server operations, and commands. At least part of such application programs may be downloaded from an external server via wireless communication. Moreover, at least some of such application programs may exist on the data server 30 from the time of delivery due to the basic functions of the data server 30 . The application program can be stored in a recording medium and driven by the processor 32 to perform operations (or functions) of the data server 30 .

The chatbot service system 1 and each module or unit included therein can be wholly hardware, or partly hardware and partly software. For example, the chatbot service system 1 and each module and unit included therein collectively refer to hardware and related software for processing data in a specific format and content, or for exchanging data in an electronic communication system. I can. As used herein, terms such as "unit", "module", "device", "terminal", "server" or "system" refer to the combination of hardware and software driven by the hardware. It is also interpreted as calling. For example, the hardware may be a CPU (Central Processing Unit) or data processing equipment including other processors. Also, software driven by the hardware may refer to a running process, an object, an executable file, a thread of execution, a program, and the like.

Moreover, each element constituting the chatbot service system 1 is not necessarily limited to what refers to separate devices that are physically separated from each other. That is, the communication module 31, the processor 32, and the memory 33 of FIG. 2 are functionally partitioned according to the operations performed by the data server 30, and are not necessarily partitioned independently of each other. . It should be appreciated that in some embodiments they can also be embodied by separate devices that are physically separate from each other.

Hereinafter, data transmission and data reception between each component of the chatbot service system 1 that can be configured as described above will be described together with the chatbot service method.

FIG. 3 is a flowchart illustrating a chatbot service method according to an embodiment of the present invention.

In step S110, the data server may receive data related to service creation input for creating a chatbot service from the customer terminal. For example, the service creation input is also an instruction to start a chatbot service. For example, the service generation input may be a command input from an application of the customer terminal. Alternatively, the service generation input may be a customer's command input or selected from an application on the customer's terminal. For example, when a customer inputs a question through an app on a customer terminal, a chatbot service can be generated.

At step S120, the data server may generate a chatbot service based on the service generation input. For example, the data server can generate the chatbot service when receiving a service generation input from a customer terminal. In that case, the data server may transmit data related to the chatbot service to the customer terminal. For example, a customer terminal may display a chat window of a chatbot.

In step S130, the data server may receive data related to inputting a question corresponding to the chatbot service from the customer terminal. For example, chatbot services may include services related to emergency medicine, discounted products, product inventory, and points. However, the services of the chatbot are not limited to those, and further include services related to convenience store management. In that case, the data server may pre-store data related to the chatbot service.

Also, the customer terminal may transmit data related to inputting a question corresponding to the chatbot service to the data server. For example, the question input corresponding to the chatbot service is also the customer's question regarding the chatbot service. For example, a question corresponding to emergency medicines is also a question about the current status of a determined number of stores adjacent to the customer terminal that have the customer's selected emergency medicines.

In step S140, the data server may transmit data related to outputting a response corresponding to the input question to the customer terminal based on the input question. For example, the data server may pre-store pre-determined response outputs for question inputs corresponding to chatbot services. In addition, the data server can transmit a response output corresponding to the question input to the customer terminal for the question input received from the customer terminal. For example, when receiving from a customer terminal a question about the current status of seven stores adjacent to the customer terminal that have emergency medicines selected by the customer, the data server is adjacent to the customer terminal. Then, information on the status of 7 stores that have the emergency medicine selected by the customer can be sent to the customer terminal.

FIG. 4 is a diagram illustrating a chatbot service method according to an embodiment of the present invention.

Referring to FIG. 4, a chat window of a chatbot service according to an embodiment of the present invention may be displayed on a customer terminal 10. Referring to FIG. For example, the chat window of the chatbot service is also a chat window embodied in a chatbot service application. For example, the chat window of the chatbot service can also be displayed in a form in which the chatbot interacts with the customer on the application.

A chatbot service according to an embodiment of the present invention can also be implemented through a chatbot service application installed in the customer terminal 10 . Also, the chatbot service may be generated based on service generation input received from the customer terminal, and a chat window of the chatbot service may be displayed on the customer terminal. For example, as shown in FIG. 4, a first message 101 can be displayed. For example, the first message 101 is also sent from the data server to the customer terminal. Also, the first message 101 includes the content related to the chatbot service. For example, the chatbot service may include services related to emergency medicine, discounted products, product inventory, and points.

The customer terminal 10 according to an embodiment of the present invention can display the second message 102 in response to the first message 101 . For example, when the customer clicks the text box of the first message 101 or inputs the command for the first message 101 on the application of the customer terminal 10, the second message 102 may be displayed. In that case, the customer terminal 10 can transmit data related to the second message 102 to the data server.

The customer terminal 10 according to an embodiment of the present invention can display the third message 103 in response to the second message 102. FIG. For example, the data server can send data related to the third message 103 to the customer terminal 10 in response to the second message 102 .

A data server according to an embodiment of the present invention may receive location information of the customer terminal 10 from the customer terminal 10 . For example, the location information of the customer terminal 10 also includes GPS (Global Positioning System) information.

A data server according to an embodiment of the present invention may select at least one store based on the location information of the customer terminal. For example, the data server may select at least one store based on location information of the customer terminal in response to the second message 102 . For example, as illustrated in FIG. 4, the data server, in response to the second message 102, may select at least one store that currently stocks the customer-entered emergency medication. Also, the data server can transmit data related to at least one selected store to the customer terminal 10 . For example, as shown in FIG. 4, the third message 103 may display information regarding the location of the store currently holding the emergency medicine entered by the customer.

Also, the data server can select a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal. For example, as shown in FIG. 4, the data server can select three stores in order of proximity to the customer terminal based on the location information of the customer terminal.

Also, the data server may select a store within a predetermined radius from the customer terminal based on the location information of the customer terminal. For example, the data server may select three stores within a predetermined radius of 100 meters based on the location information of the customer terminal.

FIG. 5 is a diagram illustrating a chatbot service method according to another embodiment of the present invention.

Referring to FIG. 5, a chat window of a chatbot service according to an embodiment of the present invention may be displayed on a customer terminal 10. FIG.

The data server may transmit data related to the question input received from the customer terminal 10 to the worker terminal. For example, as shown in FIG. 5, the customer terminal 10 can display the fourth message 104 input to the customer terminal. For example, the data server may transmit data related to the fourth message 104 received from the customer terminal 10 to the employee terminal.

A data server according to an embodiment of the present invention may select at least one store based on location information of the customer terminal 10 . For example, the data server may select a predetermined number of stores in order of proximity to the customer terminal 10 based on the location information of the customer terminal 10 . For example, the data server can select worker terminals of seven stores in order of proximity to the customer terminal 10 based on the location information of the customer terminal 10 .

In addition, the data server can transmit the data related to the received question input to the worker's terminal of the selected store. For example, as illustrated in FIG. 5, the data server may send a fourth message 104 to seven worker terminals.

The data server according to an embodiment of the present invention may determine whether the question input received from the customer terminal 10 corresponds to the predetermined service of the chatbot. For example, referring to both FIG. 4 and FIG. 5, the data server can convert the question input received from the customer terminal 10 into the predetermined service of the chatbot (e.g., emergency medicine, discount products, product inventory and points). (services related to For example, the data server may determine that the second message 102 corresponds to a chatbot service and the fourth message 104 does not correspond to a chatbot service.

In addition, the data server may transmit data related to the question input received from the customer terminal 10 to the employee terminal when the question input received from the customer terminal 10 does not correspond to the determined service. . For example, as shown in FIG. 5, if the data server determines that the fourth message 104 does not correspond to the predetermined chatbot service, it sends the fourth message 104 to the worker terminal. I can.

A data server according to an embodiment of the present invention may obtain location information of the customer terminal 10 and response history information of the worker terminal. For example, the response history information of the worker's terminal is also information related to the history of the worker's terminal responding to questions input previously received from customer terminals. For example, the response history information also includes response content and the number of responses.

Also, the data server can select a predetermined number of stores based on the first score corresponding to the distance between the customer terminal 10 and the employee terminal and the second score corresponding to the response history information. For example, the first score is also a score corresponding to the distance between the customer terminal 10 and the employee terminal. For example, the first score may increase as the distance between the customer terminal 10 and the employee terminal or the store is shorter. The second score is also the score corresponding to the response history information of the worker's terminal. For example, the second score may increase as the number of responses from the worker terminal increases.

A data server according to an embodiment of the present invention may select a predetermined number of stores in descending order of the sum of the first score and the second score. For example, the data server may select worker terminals of seven stores in descending order of the sum of the first score and the second score.

When a plurality of worker terminals receive a question input from the customer terminal 10, the data server according to an embodiment of the present invention, from one worker terminal among the plurality of worker terminals, A reply output to the received question input can be sent to the customer terminal 10 . For example, as illustrated in FIG. 5, the data server may send a fourth message 104 to seven worker terminals. Also, the data server receives the fifth message 105 as a reply to the fourth message 104 from one of the seven worker terminals, and sends the fifth message 105 to the customer terminal 10. can be sent to In this case, the chat window of the chatbot service shown in FIG. 5 may also be displayed on the worker's terminal. For example, as shown in FIG. 5, the fifth message 105 may include the reply of the worker carrying the worker's terminal and the location information of the worker's terminal or the store. be.

Also, the data server may transmit the reply completion message excluding the reply output to the remaining worker terminals except for one worker terminal among the plurality of worker terminals. For example, the data server sends the fifth message 105 to six worker terminals except for one worker terminal that transmitted the fifth message 105 among the seven worker terminals. A reply complete message may be sent. That is, the data server may transmit the fifth message 105 only to the customer terminal, and may notify only the fact that the reply is completed to the remaining worker terminals excluding the worker terminal that transmitted the fifth message 105. .

FIG. 6 is a diagram illustrating a chatbot service method according to another embodiment of the present invention.

Referring to FIG. 6, a chat window of a chatbot service according to an embodiment of the present invention may be displayed on the customer terminal 10. Referring to FIG. For example, as shown in FIG. 6, a sixth message 106 can be displayed. For example, the sixth message 106 is also sent from the data server to the customer terminal. Moreover, the sixth message 106 also includes the contents related to the service of the chatbot. For example, the chatbot service may include services related to emergency medicine, discounted products, product inventory, and points.

The customer terminal 10 according to an embodiment of the present invention can display the seventh message 107 in response to the sixth message 106 . For example, when the customer clicks the text box of the sixth message 106 or inputs a command for the sixth message 106 on the application of the customer terminal 10, the seventh message 107 may be displayed. In that case, the customer terminal 10 can transmit data related to the seventh message 107 to the data server. For example, a customer may use the seventh message 107 to request a real-time product inventory inquiry.

The customer terminal 10 according to an embodiment of the present invention may display the eighth message 108 in response to the customer's real-time product inventory inquiry. For example, the data server according to one embodiment of the present invention, as a response to a customer's real-time merchandise inventory inquiry, stores information about stores within a predetermined distance from the customer terminal 10 (for example, a distance within a radius of 100 meters from the customer terminal). Data related to product inventory can be obtained. In addition, the data server can transmit data related to the acquired product inventory to the customer terminal 10 . For example, as shown in FIG. 6, the customer terminal 10 may display an eighth message 108 when the product inquired by the customer is out of stock.

The customer terminal 10 according to an embodiment of the present invention can display the ninth message 109 in response to the eighth message 108 . For example, when the customer clicks the command box for the eighth message 108 or inputs the command for the eighth message 108 on the application of the customer terminal 10, the ninth message 109 may be displayed. In that case, the customer terminal 10 can transmit data related to the ninth message 109 to the data server. For example, based on the order request received from the customer terminal 10, the data server may store a store within a predetermined distance from the customer terminal 10 (for example, within a radius of 100 meters from the customer terminal). data relating to a product ordering request can be transmitted to the customer terminal.

The customer terminal 10 according to an embodiment of the present invention can display the tenth message 110 in response to the ninth message 109 . For example, the data server may send data related to the tenth message 110 to the customer terminal 10 in response to the ninth message 109 . For example, the data server may receive data regarding order completion from one worker terminal among a plurality of worker terminals that have received a product order request. Also, the data server can transmit to the customer terminal 10 data related to the store that has completed the ordering of the product. In addition, the data server notifies the workers' terminals of the remaining stores, excluding the worker's terminals of the store that responded that the order was completed, of the fact that the order has been completed, among the plurality of worker's terminals that have received the order request. I can.

The data server according to an embodiment of the present invention may transmit data regarding the completion of receipt to the customer terminal 10 when the product ordered by the customer is received at the store. For example, as shown in FIG. 6, the customer terminal 10 can display the eleventh message 111 based on the warehousing completion data received from the data server.

FIG. 7 is a diagram illustrating a chatbot service method according to another embodiment of the present invention. Hereinafter, in one embodiment, the description related to the content overlapping with the embodiment of FIG. 6 will be omitted.

Referring to FIG. 7, the customer terminal 10 according to an embodiment of the present invention can display a fifteenth message 115 as a response to the fourteenth message 114 . For example, when the customer clicks the command box for the 14th message 114 or inputs the command for the 14th message 114 on the application of the customer terminal 10, the 15th message 115 may be displayed. In that case, the customer terminal 10 can transmit data related to the fifteenth message 115 to the data server. For example, the data server may proceed with payment for the ordered product based on the product order received from the customer terminal 10 . For example, the product payment can be processed using an application installed on the customer terminal 10 . However, the present invention is not limited to this, and the payment for goods may proceed by various known methods.

The customer terminal 10 according to an embodiment of the present invention may display the sixteenth message 116 in response to the customer's product order and product payment. For example, the data server can automatically order products from the customer terminal 10 to the closest store as the destination based on the customer's product order. Alternatively, the data server can automatically place an order for merchandise based on the customer's merchandise order, with the destination being a store designated in advance by the customer. In this case, the data server may pre-store data related to the merchandise receiving store corresponding to the customer terminal 10 .

The data server according to an embodiment of the present invention may transmit data regarding completion of receipt to the customer terminal 10 when the product ordered by the customer is received at the store. For example, as shown in FIG. 7, the customer terminal 10 can display the seventeenth message 117 based on the warehousing completion data received from the data server.

FIG. 8 is an example of the operation and signal flow of the chatbot service system 1 according to one embodiment of the invention.

In step S210, the customer terminal 10 can receive a service creation command from the customer. For example, the customer terminal 10 may receive commands or questions regarding the creation of chatbot services. For example, the customer terminal 10 may receive commands or questions regarding service creation through a chatbot service application installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S<b>215 , the customer terminal 10 may transmit data related to service generation input to the data server 30 . Also, the data server 30 may receive data related to service generation input from the customer terminal 10 .

At step S220, the data server 30 may create a chatbot service. For example, data server 30 may generate the chatbot service based on the service generation input.

In step S225, the data server 30 may transmit data related to the chatbot service to the customer terminal 10. FIG. For example, the data related to the chatbot service also includes data related to the chatbot service application. Also, the customer terminal 10 may receive data related to the chatbot service. In this case, the chat window of the chatbot service can be displayed on the chatbot service application of the customer terminal 10 .

At step S230, the customer terminal 10 can receive a service-related question from the customer. For example, the customer terminal 10 can receive questions about convenience store services. For example, the customer terminal 10 may receive questions about convenience store services through a chatbot service application installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S<b>235 , the customer terminal 10 may transmit data related to question input to the data server 30 . Also, the data server 30 can receive data related to question input from the customer terminal 10 .

At step S240, the data server 30 may output responses to the questions. For example, data server 30 may output a response based on a question input.

In step S245, the data server 30 may transmit data related to response output to the customer terminal 10. FIG. For example, the data related to the response output may include data related to the chatbot service and location information of the worker's terminal or store. Also, the customer terminal 10 can receive data related to the response output. In this case, a chat window of the chatbot service displaying data related to the response output may be displayed on the chatbot service application of the customer terminal 10 .

FIG. 9 is an example of the operation and signal flow of the chatbot service system 1 according to another embodiment of the invention.

In step S310, the customer terminal 10 can receive a service creation command from the customer. For example, the customer terminal 10 may receive commands or questions regarding the creation of chatbot services. For example, the customer terminal 10 may receive commands or questions regarding service creation through a chatbot service application installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S<b>315 , the customer terminal 10 may transmit data related to service generation input and location information of the customer terminal to the data server 30 . Also, the data server 30 may receive data related to service generation input and location information of the customer terminal from the customer terminal 10 .

At step S320, the data server 30 may create a chatbot service. For example, data server 30 may generate the chatbot service based on the service generation input.

In step S<b>325 , the data server 30 may transmit data related to the chatbot service to the customer terminal 10 . For example, the data related to the chatbot service also includes data related to the chatbot service application. Also, the customer terminal 10 may receive data related to the chatbot service. In this case, a chat window of the chatbot service may be displayed on the chatbot service application of the customer terminal 10 .

At step S330, the customer terminal 10 can receive a service-related question from the customer. For example, the customer terminal 10 can receive questions about convenience store services. For example, the customer terminal 10 may receive questions about convenience store services through a chatbot service application installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S<b>335 , the customer terminal 10 may transmit data related to question input to the data server 30 . Also, the data server 30 can receive data related to question input from the customer terminal 10 .

At step S340, the data server 30 can confirm whether the question received from the customer terminal 10 corresponds to a predetermined service of the chatbot service. For example, established chatbot services also include services related to emergency medicine, discounted products, product inventory, and points.

In one embodiment of the present invention, if the question received from the customer terminal 10 corresponds to the determined service of the chatbot service, then the data server 30 performs step S240 shown in FIG. sell. In another embodiment of the present invention, the data server 30 may then perform step S345 if the question received from the customer terminal 10 does not correspond to the predetermined service of the chatbot service.

In step S345, the data server 30 can select a store. For example, the data server 30 may select at least one store employee terminal to which the question received from the customer terminal 10 is sent. For example, the worker terminal can select at least one worker terminal in the store based on the distance from the customer terminal, the content of the customer's question, or the response history information of the worker terminal.

In step S350, the data server 30 may transmit the data related to the question input received from the customer terminal 10 to the worker terminal of the store selected in step S345. For example, the data server 30 may transmit data related to question input received from the customer terminal 10 to a plurality of worker terminals. In this case, a chatbot service application installed on a plurality of worker terminals can display a chat window respectively.

At step S355, the employee terminal 20 can receive an answer to the question from the employee who works at the store. For example, the employee terminal 20 may receive a reply through a chatbot service application. Also, the worker terminal 20 can output an answer to the question.

In step S<b>360 , the employee terminal 20 may transmit data related to the reply output to the customer terminal 10 through the data server 30 . Also, the customer terminal 10 can receive data related to reply output. In this case, the reply of the employee terminal 20 can be displayed in the chat window of the chatbot service application of the customer terminal 10 .

According to the present invention, the function of the customer center, which is operated only during working hours on weekdays, is replaced by a chatbot and workers, and when emergency medicine is required during late night hours or on weekends, a customer can use the chatbot service application. , it is possible to easily and accurately identify the closest store that has emergency medicine based on the current customer location, thereby improving convenience for the customer and increasing sales of the store.

In addition, according to the present invention, even if the customer cannot accurately recognize the type of chatbot service or the service providing store, the store worker who responds to the customer's question or the customer's location can automatically Customer convenience can be improved by communicating the question of

In addition, according to the present invention, by providing a chatbot service based on the response history information of the worker's terminal, the quality of the chatbot service can be improved, and convenience for customers can be improved.

The devices and/or systems described above may also be embodied by hardware components, software components, and/or combinations of hardware and software components. The devices and components described in this embodiment are, for example, processors, controllers, ALUs (Arithmetic Logic Units), digital signal processors, microcomputers, FPGAs (Field Programmable Gate Arrays), PLUs (Programmable Logic Unit, microprocessor, or any other device capable of executing and responding to instructions, may be implemented using one or more general purpose or special purpose computers. A processing device may run an operating system (OS) and one or more software applications that run on the operating system. The processing unit may also access, store, manipulate, process and generate data in response to execution of the software. For convenience of understanding, the processor is described as being used singularly, but those of ordinary skill in the art will appreciate that the processor may be used as a plurality of processors. It will be appreciated that it may also include processing elements and/or multiple types of processing elements. For example, the processing device may include multiple processors, or a processor and a controller. Other processing configurations are also possible, such as parallel processors.

Software also includes computer programs, code, instructions, or combinations of one or more thereof, to configure a processing unit to operate as desired, or independently or collectively ) can command the processor. The software and/or data may be interpreted by a processing device or implemented by some type of machine, component, physical device, virtual device to provide instructions or data to the processing device. equipment, a computer storage medium or device thereof, or a transmitted signal wave, permanently or temporarily embody. The software may be distributed over network coupled computer systems, stored and executed in a distributed fashion. The software and the data are also stored on one or more computer readable recording media.

The method according to the present invention can be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer-readable medium. The computer-readable media may also include program instructions, data files, data structures, etc., alone or in combination. The program instructions recorded on the medium are either specially designed and constructed for this embodiment, or are known and available to those skilled in the art of computer software. Examples of the computer-readable recording medium include magnetic media such as hard disks, floppy disks and magnetic tapes; CD-ROM (Compact Disc Read-Only Memory), DVD (Digital Versatile Disc) optical media; magneto-optical media, such as floppy disks; and ROM, RAM, flash memory, etc. for storing and executing program instructions. includes specially configured hardware devices. Examples of such program instructions include not only machine language code, such as produced by a compiler, but also high-level language code that may be executed by a computer using an interpreter or the like. The hardware devices described above may also be configured to act as one or more software modules, and vice versa, to perform the operations of the present embodiments.

While the present invention has thus been described with reference to the embodiments illustrated in the drawings, these are exemplary only and a person skilled in the art will understand from them that: It will be appreciated that many variations and other equivalent embodiments are possible. Therefore, the true technical scope of protection of the present invention is defined by the technical ideas of the claims.

10 customer terminal 20 employee terminal 30 data server

Claims (15)

In the method of providing services using chatbots,
receiving, from a customer terminal, data related to a service generation input for generating the chatbot service;
generating a service for the chatbot based on the service generation input;
receiving, from the customer terminal, data related to inputting a question corresponding to the service of the chatbot;
and transmitting data related to a response output corresponding to the question input to the customer terminal based on the question input. determining whether the question input received from the customer terminal corresponds to the predetermined service of the chatbot;
2. The chat of claim 1, further comprising transmitting data related to the received question input to a worker terminal when the received question input does not correspond to the determined service. bot service method. further comprising receiving location information of the customer terminal from the customer terminal;
The step of transmitting the received data related to the question input to the worker terminal,
selecting at least one store based on the location information of the customer terminal;
3. The chatbot service method according to claim 2, further comprising the step of transmitting the received data related to the question input to a worker's terminal of the selected store. 4. The chatbot of claim 3, wherein the step of selecting the store is a step of selecting a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal. service method. 4. The chatbot of claim 3, wherein selecting the store is selecting a store within a predetermined radius from the customer terminal based on the location information of the customer terminal. service method. The step of selecting the store includes:
obtaining the location information of the customer terminal and the response history information of the worker terminal;
selecting a predetermined number of stores based on a first score corresponding to the distance between the customer terminal and the store and a second score corresponding to the response history information. chatbot service method. When the received question input is received by a plurality of worker terminals, one worker terminal of the plurality of worker terminals sends a reply to the received question input to the customer terminal. sending the output;
4. The method according to claim 3, further comprising transmitting a response completion message excluding the response output to remaining worker terminals other than the one worker terminal among the plurality of worker terminals. Chatbot service method as described. In a service provision system using chatbots,
receiving from a customer terminal device data relating to a service generation input for generating a service of the chatbot; generating a service of the chatbot based on the service generation input; A chatbot service system, comprising a data server that receives data relating to question input corresponding to a service, and transmits data relating to response output corresponding to the question input to the customer terminal based on the question input. The data server determines whether the question input received from the customer terminal corresponds to the predetermined service of the chatbot, and determines whether the received question input corresponds to the predetermined service. 9. The chatbot service system according to claim 8, wherein the data related to the received question input is transmitted to the worker's terminal device when the question input does not correspond to. The data server receives location information of the customer terminal from the customer terminal, selects at least one store based on the location information of the customer terminal, and selects a worker terminal of the selected store. 10. The chatbot service system as claimed in claim 9, further transmitting data related to said received question input at the same time. 11. The chatbot service system according to claim 10, wherein the data server selects a predetermined number of stores in order of proximity from the customer terminal based on the location information of the customer terminal. 11. The chatbot service system of claim 10, wherein the data server selects a store within a predetermined radius from the customer terminal based on the location information of the customer terminal. The data server obtains the location information of the customer terminal and the response history information of the worker terminal, and obtains a first score corresponding to the distance between the customer terminal and the worker terminal, and the 11. The chatbot service system according to claim 10, wherein a predetermined number of stores are selected based on the second score corresponding to the response history information. When a plurality of worker terminals receive the received question input, the data server transmits the received question input from one worker terminal among the plurality of worker terminals to the customer terminal. sending a response output to the question input, and transmitting a response completion message excluding the response output to the remaining worker terminals other than the one worker terminal among the plurality of worker terminals; The chatbot service system according to claim 10. A computer program stored on a recording medium for using a computer to carry out the method according to any one of claims 1 to 7.

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