KR20230081409A - Method of providing service by using chatbot, system for providing service by using chatbot, and computer program for the method - Google Patents

Abstract

The present invention provides a chatbot service method, a chatbot service system, and a service providing method using a chatbot for a computer program stored in a recording medium to execute the method, which can improve customer convenience by using a chatbot, from a customer terminal Receiving a service creation input for generating a service of the chatbot, generating a service of the chatbot based on the service creation input, receiving a question input corresponding to the service of the chatbot from the customer terminal, and A chatbot service method, a chatbot service system, and a computer program stored in a recording medium to execute the method, including the step of transmitting a response output corresponding to the question input to the customer terminal based on the question input. Provided.

Description

Chatbot service method, chatbot service system, and computer program stored on a recording medium to execute the method

Embodiments of the present invention relate to a chatbot service method, a chatbot service system, and a computer program stored in a recording medium to execute the method, and more specifically, a chatbot service method that can improve customer convenience by using a chatbot, It relates to a chatbot service system and a computer program stored in a recording medium to execute the method.

Recently, emergency medicines are being provided through the distribution network of convenience stores. Customers can purchase emergency medicines through convenience stores that are open 24 hours a day, 365 days a year, on weekends or late at night when it is difficult to use pharmacies and hospitals.

In particular, while many customers are looking for emergency medicines stored in convenience stores late at night or on weekends, customer centers are only operated during weekdays, making it difficult for customers to find the nearest store that has emergency medicines. As a result, there is a problem in that the customer may not be able to recognize the store holding the emergency medicine in stock, and thus may not be able to secure the emergency medicine within an emergency time.

The present invention is to solve various problems including the above problems, a chatbot service method and a chatbot service system capable of improving customer convenience using a chatbot, and a computer program stored in a recording medium to execute the method is intended to provide However, these tasks are illustrative, and the scope of the present invention is not limited thereby.

According to one aspect of the present invention, in a service providing method using a chatbot, receiving data for a service creation input for generating a service of the chatbot from a customer terminal, the service of the chatbot based on the service creation input Generating, receiving data for a question input corresponding to the service of the chatbot from the customer terminal, and transmitting data for a response output corresponding to the question input to the customer terminal based on the question input A chatbot service method comprising the steps is provided.

The chatbot service method according to an embodiment of the present invention includes determining whether a question input received from the customer terminal corresponds to a predetermined service of the chatbot, and the received question input corresponds to the predetermined service If not, the method may further include transmitting data on the received question input to a worker terminal.

The chatbot service method according to an embodiment of the present invention further includes receiving location information of the customer terminal from the customer terminal, and transmitting data on the received question input to the worker terminal. The method may include selecting at least one store based on the location information of the customer terminal, and transmitting data regarding the received question input to an employee terminal of the selected store.

The selecting of stores may be a step of selecting a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal.

The selecting of the store may include selecting a store included within a distance of a predetermined radius from the customer terminal based on the location information of the customer terminal.

The selecting of the store may include obtaining the location information of the customer terminal and response history information of the worker terminal, and a first score corresponding to a distance between the customer terminal and the worker terminal, and the response history. Selecting a predetermined number of stores based on the second score corresponding to the information may be included.

The chatbot service method according to an embodiment of the present invention, when a plurality of worker terminals receive the received question input, from one worker terminal of the plurality of worker terminals to the customer terminal for the received question input The method may further include transmitting a reply output, and transmitting a reply completion message excluding the reply output to worker terminals other than the one worker terminal among the plurality of worker terminals.

According to one aspect of the present invention, in a service providing system using a chatbot, receiving a service creation input for generating a service of the chatbot from a customer terminal, generating a service of the chatbot based on the service creation input, and A chatbot service system is provided, including a data server that receives a question input corresponding to the service of the chatbot from a customer terminal and transmits a response output corresponding to the question input to the customer terminal based on the question input. .

The data server determines whether the question input received from the customer terminal corresponds to a predetermined service of the chatbot, and if the received question input does not correspond to the predetermined service, the received question input is transmitted to the worker terminal can be sent to

The data server receives location information of the customer terminal from the customer terminal, selects at least one store based on the location information of the customer terminal, and transmits the received question input to a worker terminal of the selected store. can do.

The data server may select a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal.

The data server may select a store included within a distance of a predetermined radius from the customer terminal based on the location information of the customer terminal.

The data server obtains the location information of the customer terminal and the response history information of the worker terminal, a first score corresponding to a distance between the customer terminal and the worker terminal, and a second score corresponding to the response history information. Based on the score, a predetermined number of stores may be selected.

When a plurality of worker terminals receive the received question input, the data server transmits a reply output to the received question input from one worker terminal among the plurality of worker terminals to the customer terminal, and the plurality of worker terminals A reply completion message excluding the reply output may be transmitted to the rest of the worker terminals except for the one worker terminal among the worker terminals.

According to one aspect of the present invention, a computer program stored in a recording medium is provided to execute the above method using a computer.

Other aspects, features, and advantages other than those described above will become clear from the detailed description, claims, and drawings for carrying out the invention below.

According to one embodiment of the present invention made as described above, a chatbot service method and a chatbot service system capable of improving customer convenience using a chatbot, and a computer program stored in a recording medium to execute the method can be implemented. . Of course, the scope of the present invention is not limited by these effects.

1 is a conceptual diagram schematically illustrating a chatbot service system and a customer terminal according to an embodiment of the present invention.
2 is a block diagram schematically showing components of a device included in the chatbot service system of FIG. 1 .
3 is a flowchart showing a chatbot service method according to an embodiment of the present invention.
4 is a diagram for explaining a chatbot service method according to an embodiment of the present invention.
5 is a diagram for explaining a chatbot service method according to another embodiment of the present invention.
6 is a diagram for explaining a chatbot service method according to another embodiment of the present invention.
7 is a diagram for explaining a chatbot service method according to another embodiment of the present invention.
8 is an example of an operation and signal flow of a chatbot service system according to an embodiment of the present invention.
9 is an example of an operation and signal flow of a chatbot service system according to another embodiment of the present invention.

Since the present invention can apply various transformations and have various embodiments, specific embodiments will be illustrated in the drawings and described in detail in the detailed description. Effects and features of the present invention, and methods for achieving them will become clear with reference to the embodiments described later in detail together with the drawings. However, the present invention is not limited to the embodiments disclosed below and may be implemented in various forms.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings, and when describing with reference to the drawings, the same or corresponding components are assigned the same reference numerals, and overlapping descriptions thereof will be omitted. .

In the following embodiments, terms such as first and second are used for the purpose of distinguishing one component from another component without limiting meaning. And expressions in the singular number include plural expressions unless the context clearly dictates otherwise. In addition, terms such as include or have mean that the features or elements described in the specification exist, and do not exclude the possibility that one or more other features or elements may be added.

In the drawings, the size of components may be exaggerated or reduced for convenience of description. For example, since the size and thickness of each component shown in the drawings are arbitrarily shown for convenience of description, the present invention is not necessarily limited to the illustrated bar.

In the following embodiments, when a part such as a region, component, unit, block, or module is said to be on or on another part, not only when it is directly above the other part, but also in the middle of another region, component, or unit. , blocks or modules are also included. And when it is said that areas, components, parts, blocks, or modules are connected, not only when areas, components, parts, blocks, or modules are directly connected, but also in other areas in the middle of areas, components, parts, blocks, or modules. , It also includes cases where components, parts, blocks, or modules are interposed and indirectly connected.

Hereinafter, 'app' may indicate 'application'.

1 is a conceptual diagram schematically illustrating a chatbot service system and a customer terminal according to an embodiment of the present invention.

Referring to FIG. 1 , the chatbot service system 1 may include a data server 30. Of course, the chatbot service system 1 may include a worker terminal 20 as needed. The chatbot service system 1 may communicate with the customer terminal 10 through a network. Of course, the components of the chatbot service system 1 can communicate with each other by being connected through a network. For example, the data server 30, the worker terminal 20, and/or the customer terminal 10 may communicate with each other by being connected through a network.

However, the present invention is not limited thereto, and the chatbot service system 1 may further include other components or some components may be omitted. Some components of the chatbot service system 1 may be separated into a plurality of devices, or a plurality of components may be merged into one device.

The customer terminal 10 is a hardware device that a customer can carry and drive an app. In addition, the worker terminal 20 may be a hardware device carried by a convenience store worker and capable of driving an app, or a hardware device provided in a convenience store store and capable of driving an app. For example, the app may be an application that provides convenience store services (eg, member registration and inquiry, point accumulation, cash receipt issuance). Alternatively, the app may be an application providing a payment service. Also, the app may be an application that provides a chatbot service. For example, an app may provide a conversation window of a chatbot service.

In one embodiment of the present invention, the worker terminal 20 of the chatbot service system 1 may include a plurality of worker terminals 21, 22, and 23. For example, the worker terminal 20 may be a device carried by a worker of each store and capable of driving an app, or a hardware device provided in each convenience store store and capable of driving an app. For example, the data server 30 may be connected to a plurality of worker terminals 21, 22, and 23 carried by a plurality of workers at a plurality of stores through a network to communicate with each other.

For reference, the customer terminal 10 or worker terminal 20 as shown in FIG. 1 may be a conventional mobile phone or tablet PC. That is, any electronic device capable of displaying a chat window driven by an app may be referred to as the customer terminal 10 or worker terminal 20 described in this embodiment. In the case of the worker terminal 20, if necessary, it may be a hardware device that is provided in a convenience store and can drive an app. This is also the case in the embodiments described later and modifications thereof.

The data server 30 is a server device that stores programs or data for the chatbot service system 1. For example, the data server 30 may store programs or data necessary for driving the chatbot service app and drive the chatbot service app. For example, the data server 30 may be an app server. The data server 30 may be, for example, a cloud server, but the present invention is not limited thereto.

The data server 30 may receive data on a service creation input for generating a chatbot service from the customer terminal 10 . Also, the data server 30 may create a chatbot service based on the service creation input. In addition, the data server 30 may receive data on a question input corresponding to the service of the chatbot from the customer terminal 10 . In addition, the data server 30 may transmit data on response output corresponding to the question input to the customer terminal 10 based on the question input. For example, the response output may be previously stored in the data server 30 .

A network may be defined as one or more data links capable of transmitting and receiving data between electronic devices and/or servers, and may be a wired and/or wireless communication network. For example, the network may include a content delivery network (CDN) capable of efficiently delivering a variety of user-selectable content. Alternatively, the network may be the Internet, WiFi, Bluetooth, Bluetooth Low Energy, Zigbee, or Ultra Wide Band (UWB), but the network implied by the present invention It is not limited to this.

As such, the chatbot service system 1 according to an embodiment of the present invention has an effect of improving customer convenience by checking the current status of the nearest store where the customer has an emergency medicine stock 24 hours a day.

2 is a block diagram schematically showing components of a device included in the chatbot service system of FIG. 1 .

As described above, the chatbot service system may include the data server 30. Accordingly, the device shown in FIG. 2 may represent a data server 30 . As shown in FIG. 2 , the data server 30 may include a communication module 31 , a processor 32 and a memory 33 .

The communication module 31 may communicate with various types of external devices or servers according to various types of communication methods. The communication module 31 of the data server 30 is connected to the communication module of another device through a network to exchange data with each other.

The processor 32 may perform an operation of generally controlling each device or server having each memory using various programs stored in the memory 33 . The processor 32 includes a microprocessor, a central processing unit (CPU), a processor core, a multiprocessor, an application-specific integrated circuit (ASIC), and a field programmable gate array (FPGA). ), but the present invention is not limited thereto.

The memory 33 may temporarily or permanently store data processed by each device or server having each memory. The memory 33 may include a random access memory (RAM), a read only memory (ROM), and a permanent mass storage device such as a disk drive, but the present invention is not limited thereto.

The data server 30 as shown in FIG. 2 may further include a storage medium (not shown) storing various data for overall operations, such as a program for processing or controlling the processor 32 . The storage medium may store a plurality of application programs (application programs or applications) running in the data server 30, data for operating the server, and commands. At least some of these application programs may be downloaded from an external server through wireless communication. In addition, at least some of these application programs may exist on the data server 30 from the time of shipment for basic functions of the data server 30 . The application program may be stored in a storage medium and driven by the processor 32 to perform an operation (or function) of the data server 30 .

The chatbot service system and each module or unit included therein may be entirely hardware, or may have aspects of being partly hardware and partly software. For example, the chatbot service system and each module or unit included therein may collectively refer to hardware and related software for processing data of a specific format and content or exchanging data in an electronic communication method. In this specification, terms such as “unit”, “module”, “device”, “terminal”, “server” or “system” may be interpreted as referring to a combination of hardware and software driven by the hardware. For example, the hardware may be a data processing device including a CPU or other processor. Also, software driven by hardware may refer to a running process, an object, an executable file, a thread of execution, a program, and the like.

In addition, each element constituting the chatbot service system is not necessarily limited to referring to a separate device that is physically separated from each other. That is, the communication module 31, processor 32, and memory 33 of FIG. 2 are only functionally classified according to operations performed by the data server 30, and do not necessarily have to be independently distinguished from each other. . Of course, depending on the embodiment, they may be implemented as separate devices that are physically separated from each other.

Hereinafter, data transmission and reception between each component of the chatbot service system that can take the above configuration will be described together with the chatbot service method.

3 is a flowchart showing a chatbot service method according to an embodiment of the present invention.

In step S110, the data server may receive data on a service creation input for generating a chatbot service from the customer terminal. For example, the service creation input may be a command for starting a chatbot service. For example, the service creation input may be a command input from an app of the customer terminal. Alternatively, the service creation input may be a customer's command input or selected in an app of the customer terminal. For example, a chatbot service may be created when a customer inputs a question through an app of a customer terminal.

In step S120, the data server may create a chatbot service based on the service creation input. For example, the data server may create a chatbot service when receiving a service creation input from a customer terminal. In this case, the data server may transmit data about the service of the chatbot to the customer terminal. For example, a chatbot chat window may be displayed on the customer terminal.

In step S130, the data server may receive data on a question input corresponding to the service of the chatbot from the customer terminal. For example, the service of the chatbot may include services related to emergency medicine, discount products, product inventory, and points. However, the service of the chatbot is not limited thereto and may further include services related to convenience store operation. In this case, the data server may store data about the service of the chatbot in advance.

In addition, the customer terminal may transmit data about inputting a question corresponding to the service of the chatbot to the data server. For example, a question input corresponding to a chatbot service may be a customer's question about a chatbot service. For example, the question corresponding to the emergency medicine may be a question about the current status of a predetermined number of stores adjacent to the customer terminal holding the emergency medicine selected by the customer.

In step S140, the data server may transmit data on response output corresponding to the question input to the customer terminal based on the question input. For example, the data server may store in advance a predetermined response output for a question input corresponding to a chatbot service. In addition, the data server may transmit a response output corresponding to the question input received from the customer terminal to the customer terminal. For example, when a query is received from the customer terminal about the status of seven stores adjacent to the customer terminal that hold emergency medicine selected by the customer, the data server determines the status of seven stores adjacent to the customer terminal and holds emergency medicine selected by the customer. Information on the current state of the store may be transmitted to the customer terminal.

4 is a diagram for explaining a chatbot service method according to an embodiment of the present invention.

Referring to FIG. 4 , a conversation window of a chatbot service according to an embodiment of the present invention may be displayed on the customer terminal 10 . For example, the conversation window of the chatbot service may be a conversation window implemented in the chatbot service app. For example, the conversation window of the chatbot service may be displayed in the form of a conversation between the chatbot and the customer on the application.

A chatbot service according to an embodiment of the present invention may be implemented through a chatbot service app installed in the customer terminal 10 . In addition, the chatbot service may be created based on the service creation input received from the customer terminal, and a conversation window of the chatbot service may be displayed on the customer terminal. For example, as shown in FIG. 4 , the first message 101 may be displayed. For example, the first message 101 may be transmitted from the data server to the customer terminal. In addition, the first message 101 may include content about the service of the chatbot. For example, the service of the chatbot may include services for emergency medicines, discount products, product inventory, and points.

The customer terminal 10 according to an embodiment of the present invention may display the second message 102 in response to the first message 101. For example, when a customer clicks a text box of the first message 101 on an app of the customer terminal 10 or inputs a command for the first message 101, the second message 102 may be displayed. there is. In this case, the customer terminal 10 may transmit data for the second message 102 to the data server.

The customer terminal 10 according to an embodiment of the present invention may display a third message 103 in response to the second message 102 . For example, the data server may transmit data for the third message 103 to the customer terminal 10 in response to the second message 102 .

The data server according to an embodiment of the present invention may receive location information of the customer terminal 10 from the customer terminal 10 . For example, the location information of the customer terminal 10 may include GPS information.

The data server according to an embodiment of the present invention may select at least one store based on location information of the customer terminal. For example, the data server may select at least one store based on location information of the customer terminal in response to the second message 102 . For example, as shown in FIG. 4 , the data server may select at least one store that currently holds the emergency medicine input by the customer in response to the second message 102 . Also, the data server may transmit data on at least one selected store to the customer terminal 10 . For example, as shown in FIG. 4 , the third message 103 may display information about the location of a store currently stocking an emergency medicine input by a customer.

Also, the data server may select a predetermined number of stores in order of proximity to the customer terminal based on location information of the customer terminal. For example, as shown in FIG. 4 , the data server may select three stores in order of proximity to the customer terminal based on location information of the customer terminal.

Also, the data server may select a store included within a distance of a predetermined radius from the customer terminal based on location information of the customer terminal. For example, the data server may select three stores within a predetermined radius of 100 meters based on location information of the customer terminal.

5 is a diagram for explaining a chatbot service method according to another embodiment of the present invention.

Referring to FIG. 5 , a conversation window of a chatbot service according to an embodiment of the present invention may be displayed on the customer terminal 10 .

The data server may transmit data on the question input received from the customer terminal 10 to the worker terminal. For example, as shown in FIG. 5 , the customer terminal 10 may display the fourth message 104 input to the customer terminal. For example, the data server may transmit data for the fourth message 104 received from the customer terminal 10 to the worker terminal.

The data server according to an embodiment of the present invention may select at least one store based on location information of the customer terminal 10 . For example, the data server may select a predetermined number of stores in order of proximity to the customer terminal 10 based on location information of the customer terminal 10 . For example, the data server may select worker terminals of seven stores in order of proximity to the customer terminal 10 based on location information of the customer terminal 10 .

In addition, the data server may transmit data on the received question input to the employee terminal of the selected store. For example, as shown in FIG. 5 , the data server may transmit a fourth message 104 to seven worker terminals.

The data server according to an embodiment of the present invention may determine whether the question input received from the customer terminal 10 corresponds to a predetermined service of the chatbot. For example, referring to FIGS. 4 and 5 together, the data server transmits the question input received from the customer terminal 10 to a predetermined service of the chatbot (e.g., emergency medicine, discount product, product inventory, and points). service) can be determined. For example, the data server may determine that the second message 102 corresponds to a chatbot service and the fourth message 104 does not correspond to a chatbot service.

In addition, the data server may transmit data on the question input received from the customer terminal 10 to the worker terminal when the question input received from the customer terminal 10 does not correspond to a predetermined service. For example, as shown in FIG. 5, when the data server determines that the fourth message 104 does not correspond to a service of a predetermined chatbot, the fourth message 104 may be transmitted to the worker terminal .

The data server according to an embodiment of the present invention may obtain location information of the customer terminal 10 and response history information of the worker terminal. For example, the response history information of the worker terminal may be information about a history of the worker terminal responding to a question input previously received from the customer terminal. For example, the response history information may include response content and the number of responses.

In addition, the data server may select a predetermined number of stores based on the first score corresponding to the distance between the customer terminal 10 and the worker terminal and the second score corresponding to the response history information. For example, the first score may be a score corresponding to the distance between the customer terminal 10 and the worker terminal. For example, the first score may be greater as the distance between the customer terminal 10 and the worker terminal or store is closer. Also, the second score may be a score corresponding to response history information of the worker terminal. For example, the second score may increase as the number of responses of the worker terminal increases.

The data server according to an embodiment of the present invention may select a predetermined number of stores in the order in which the sum of the first score and the second score is greater. For example, the data server may select worker terminals of seven stores in the order in which the sum of the first score and the second score is greater.

The data server according to an embodiment of the present invention, when a plurality of worker terminals receive a question input received from the customer terminal 10, the question received from one of the plurality of worker terminals to the customer terminal 10 You can send output in response to input. For example, as shown in FIG. 5 , the data server may transmit the fourth message 104 to seven worker terminals. In addition, the data server receives a fifth message 105 as a reply to the fourth message 104 from one of the seven worker terminals, and transmits the fifth message 105 to the customer terminal 10. can In this case, the conversation window of the chatbot service shown in FIG. 5 may also be displayed on the worker terminal. For example, as shown in FIG. 5 , the fifth message 105 may include a reply from a worker carrying a worker terminal and location information of a worker terminal or a store.

In addition, the data server may transmit a reply completion message excluding the reply output to the remaining worker terminals except for one worker terminal among the plurality of worker terminals. For example, the data server may transmit a reply completion message excluding the fifth message 105 to six worker terminals except for one worker terminal that has transmitted the fifth message 105 among seven worker terminals. That is, the data server may transmit the fifth message 105 only to the customer terminal and notify only the completion of the reply to the remaining worker terminals except for the worker terminal that transmitted the fifth message 105 .

6 is a diagram for explaining a chatbot service method according to another embodiment of the present invention.

Referring to FIG. 6 , a conversation window of a chatbot service according to an embodiment of the present invention may be displayed on the customer terminal 10 . For example, as shown in FIG. 6 , a sixth message 106 may be displayed. For example, the sixth message 106 may be transmitted from the data server to the customer terminal. In addition, the sixth message 106 may include content about the service of the chatbot. For example, the service of the chatbot may include services for emergency medicines, discount products, product inventory, and points.

The customer terminal 10 according to an embodiment of the present invention may display a seventh message 107 in response to the sixth message 106 . For example, when a customer clicks a text box of the sixth message 106 on the app of the customer terminal 10 or inputs a command for the sixth message 106, the seventh message 107 may be displayed. there is. In this case, the customer terminal 10 may transmit data for the seventh message 107 to the data server. For example, the customer may request a real-time product inventory inquiry using the seventh message 107 .

The customer terminal 10 according to an embodiment of the present invention may display an eighth message 108 as a response to a customer's real-time product inventory inquiry. For example, the data server according to an embodiment of the present invention responds to a real-time product inventory inquiry by a customer, and the product of stores within a predetermined distance from the customer terminal 10 (eg, a distance within a radius of 100 meters from the customer terminal). Inventory data can be obtained. In addition, the data server may transmit data on acquired product inventory to the customer terminal 10 . For example, as shown in FIG. 6 , the customer terminal 10 may display an eighth message 108 when the product inquired by the customer is out of stock.

The customer terminal 10 according to an embodiment of the present invention may display a ninth message 109 in response to the eighth message 108 . For example, when the customer clicks a command box for the eighth message 108 on the app of the customer terminal 10 or inputs a command for the eighth message 108, the ninth message 109 will be displayed. can In this case, the customer terminal 10 may transmit data for the ninth message 109 to the data server. For example, the data server places an order for a product to worker terminals of stores within a predetermined distance from the customer terminal 10 (eg, a distance within a radius of 100 meters from the customer terminal) based on the request for ordering a product received from the customer terminal 10. Data on request can be sent.

The customer terminal 10 according to an embodiment of the present invention may display the tenth message 110 in response to the ninth message 109 . For example, the data server may transmit data for the tenth message 110 to the customer terminal 10 in response to the ninth message 109 . For example, the data server may receive data about order completion from one worker terminal among a plurality of worker terminals that have received a product order request. In addition, the data server may transmit data about the store where the order for the product is completed to the customer terminal 10 . In addition, the data server may notify the completion of ordering to worker terminals of stores other than the worker terminals of stores that have returned an order completion among the plurality of worker terminals that have received the product ordering request.

The data server according to an embodiment of the present invention may transmit data about the completion of warehousing to the customer terminal 10 when a product ordered by a customer is stored in a store. For example, as shown in FIG. 6 , the customer terminal 10 may display an eleventh message 111 based on the warehousing completion data received from the data server.

7 is a diagram for explaining a chatbot service method according to another embodiment of the present invention. In the following embodiments, descriptions of overlapping contents with those of the embodiment of FIG. 6 will be omitted.

Referring to FIG. 7 , the customer terminal 10 according to an embodiment of the present invention may display a fifteenth message 115 in response to the fourteenth message 114 . For example, when the customer clicks a command box for the 14th message 114 on the app of the customer terminal 10 or inputs a command for the 14th message 114, the 15th message 115 will be displayed. can In this case, the customer terminal 10 may transmit data for the fifteenth message 115 to the data server. For example, the data server may proceed with payment of the ordered product based on the product order received from the customer terminal 10 . For example, product payment may be performed using an app installed on the customer terminal 10 . However, the present invention is not limited thereto, and product payment may be performed by various known methods.

The customer terminal 10 according to an embodiment of the present invention may display a sixteenth message 116 as a response to the customer's product order and product payment. For example, the data server may automatically place an order for a product based on the customer's product order, with the nearest store as the destination from the customer terminal 10 . Alternatively, the data server may automatically place an order for a product based on the customer's product order, with the customer pre-designated store as the destination. In this case, the data server may store data about the product receiving store corresponding to the customer terminal 10 in advance.

The data server according to an embodiment of the present invention may transmit data about completion of warehousing to the customer terminal 10 when a product ordered by a customer is stored in a store. For example, as shown in FIG. 7 , the customer terminal 10 may display a seventeenth message 117 based on the warehousing completion data received from the data server.

8 is an example of an operation and signal flow of a chatbot service system according to an embodiment of the present invention.

In step S210, the customer terminal 10 may receive a service generation command from the customer. For example, the customer terminal 10 may receive a command or question for generating a chatbot service. For example, the customer terminal 10 may receive a command or question for service creation through a chatbot service app installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S215, the customer terminal 10 may transmit data for service generation input to the data server 30. In addition, the data server 30 may receive data on service generation input from the customer terminal 10 .

In step S220, the data server 30 may create a chatbot service. For example, the data server 30 may create a chatbot service based on the service creation input.

In step S225, the data server 30 may transmit data on the chatbot service to the customer terminal 10. For example, data about chatbot service may include data about chatbot service app. In addition, the customer terminal 10 may receive data about the chatbot service. In this case, a conversation window of the chatbot service may be displayed on the chatbot service app of the customer terminal 10 .

In step S230, the customer terminal 10 may receive a service question from the customer. For example, the customer terminal 10 may receive a question about convenience store service. For example, the customer terminal 10 may receive a question about a convenience store service through a chatbot service app installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S235, the customer terminal 10 may transmit data about the question input to the data server 30. In addition, the data server 30 may receive data about a question input from the customer terminal 10 .

In step S240, the data server 30 may output a response to the question. For example, the data server 30 may output a response based on a question input.

In step S245, the data server 30 may transmit data on response output to the customer terminal 10. For example, data on response output may include data on a chatbot service and location information of a worker terminal or store. In addition, the customer terminal 10 may receive data on response output. In this case, the chatbot service app of the customer terminal 10 may display a chatbot service chat window displaying data on response output.

9 is an example of an operation and signal flow of a chatbot service system according to another embodiment of the present invention.

In step S310, the customer terminal 10 may receive a service creation command from the customer. For example, the customer terminal 10 may receive a command or question for generating a chatbot service. For example, the customer terminal 10 may receive a command or question for service creation through a chatbot service app installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S315, the customer terminal 10 may transmit data for service generation input and location information of the customer terminal to the data server 30. In addition, the data server 30 may receive data for service generation input and location information of the customer terminal from the customer terminal 10 .

In step S320, the data server 30 may create a chatbot service. For example, the data server 30 may create a chatbot service based on the service creation input.

In step S325, the data server 30 may transmit data on the chatbot service to the customer terminal 10. For example, data about chatbot service may include data about chatbot service app. In addition, the customer terminal 10 may receive data about the chatbot service. In this case, a conversation window of the chatbot service may be displayed on the chatbot service app of the customer terminal 10 .

In step S330, the customer terminal 10 may receive a service question from the customer. For example, the customer terminal 10 may receive a question about convenience store service. For example, the customer terminal 10 may receive a question about a convenience store service through a chatbot service app installed in the customer terminal 10 and displayed on the customer terminal 10 .

In step S335, the customer terminal 10 may transmit data about the question input to the data server 30. In addition, the data server 30 may receive data about a question input from the customer terminal 10 .

In step S340, the data server 30 may check whether the question received from the customer terminal 10 corresponds to a predetermined service of the chatbot service. For example, the predetermined chatbot service may include services related to emergency medicine, discount products, product inventory, and points.

In one embodiment of the present invention, when the question received from the customer terminal 10 corresponds to a predetermined service of the chatbot service, the data server 30 may then perform step S240 shown in FIG. 6 . In another embodiment of the present invention, when the question received from the customer terminal 10 does not correspond to a predetermined service of the chatbot service, the data server 30 may then perform step S345.

In step S345, the data server 30 may select a store. For example, the data server 30 may select an employee terminal of at least one store to which the question received from the customer terminal 10 is transmitted. For example, the worker terminal may select the worker terminal of at least one store based on the distance to the customer terminal, the contents of the customer's question, or response history information of the worker terminal.

In step S350, the data server 30 may transmit data on the question input received from the customer terminal 10 to the employee terminal of the store selected in step S345. For example, the data server 30 may transmit data on a question input received from the customer terminal 10 to a plurality of worker terminals. In this case, chatbot service apps installed in a plurality of worker terminals may display conversation windows, respectively.

In step S355, the worker terminal 20 may receive a reply to the question from the worker working in the store. For example, the worker terminal 20 may receive a reply through a chatbot service app. In addition, the worker terminal 20 may output a reply to the question.

In step S360, the worker terminal 20 may transmit data on the output of the reply to the customer terminal 10 through the data server 30. In addition, the customer terminal 10 may receive data on the output of the reply. In this case, a reply from the worker terminal 20 may be displayed in a chat window of the chatbot service app of the customer terminal 10 .

According to the present invention, when a chatbot and a worker replace the function of the customer center, which is operated only during weekday working hours, and emergency medicine is needed at late night or on weekends, the customer can use the chatbot service app to provide the latest emergency medicine based on the customer's current location. By easily and accurately identifying adjacent stores, customer convenience can be improved and store sales can also increase.

In addition, according to the present invention, even if the customer does not accurately recognize the type of chatbot service or the store providing the service, the customer's convenience can be improved by automatically conveying the customer's question to the store worker corresponding to the customer's question or customer's location. can

In addition, according to the present invention, by providing a chatbot service based on response history information of an employee terminal, it is possible to improve customer convenience by improving the quality of a chatbot service.

The devices and/or systems described above may be implemented as hardware components, software components, and/or a combination of hardware components and software components. Devices and components described in the embodiments may include, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable gate array (FPGA), and a programmable PLU (programmable logic unit). logic unit), microprocessor, or any other device capable of executing and responding to instructions. The processing device may run an operating system (OS) and one or more software applications running on the operating system. A processing device may also access, store, manipulate, process, and generate data in response to execution of software. For convenience of understanding, there are cases in which one processing device is used, but those skilled in the art will understand that the processing device includes a plurality of processing elements and/or a plurality of types of processing elements. It can be seen that it can include. For example, a processing device may include a plurality of processors or a processor and a controller. Other processing configurations are also possible, such as parallel processors.

Software may include a computer program, code, instructions, or a combination of one or more of the foregoing, which configures a processing device to operate as desired, or independently or collectively, a processing device. can be commanded. Software and/or data may be any tangible machine, component, physical device, virtual equipment, computer storage medium or device, intended to be interpreted by or provide instructions or data to a processing device. , or may be permanently or temporarily embodied in a transmitted signal wave. Software may be distributed on networked computer systems and stored or executed in a distributed manner. Software and data may be stored on one or more computer readable media.

The method according to the embodiment may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer readable medium. Computer readable media may include program instructions, data files, data structures, etc. alone or in combination. Program commands recorded on the medium may be specially designed and configured for the embodiment or may be known and usable to those skilled in computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks and magnetic tapes, optical media such as CD-ROMs and DVDs, and magnetic media such as floptical disks. - includes hardware devices specially configured to store and execute program instructions, such as magneto-optical media, and ROM, RAM, flash memory, and the like. Examples of program instructions include high-level language codes that can be executed by a computer using an interpreter, as well as machine language codes such as those produced by a compiler. The hardware devices described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

In this way, the present invention has been described with reference to the embodiments shown in the drawings, but this is only exemplary, and those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. . Therefore, the true technical scope of protection of the present invention should be determined by the technical spirit of the appended claims.

10: customer terminal
20: worker terminal
30: data server

Claims (15)

In the service providing method using a chatbot,
Receiving data for a service creation input for generating a service of the chatbot from a customer terminal;
generating a service of the chatbot based on the service creation input;
Receiving data about a question input corresponding to the service of the chatbot from the customer terminal; and
Transmitting response output data corresponding to the question input to the customer terminal based on the question input;
Including, chatbot service method. According to claim 1,
determining whether the question input received from the customer terminal corresponds to a predetermined service of the chatbot; and
transmitting data on the received question input to a worker terminal when the received question input does not correspond to the predetermined service;
Further comprising, chatbot service method. According to claim 2,
Receiving location information of the customer terminal from the customer terminal;
The step of transmitting the data for the received question input to the worker terminal,
selecting at least one store based on the location information of the customer terminal; and
transmitting data on the received question input to an employee terminal of the selected store;
Including, chatbot service method. According to claim 3,
The step of selecting the store is a step of selecting a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal, the chatbot service method. According to claim 3,
The step of selecting a store is a step of selecting a store included within a distance of a predetermined radius from the customer terminal based on the location information of the customer terminal, the chatbot service method. According to claim 3,
The step of selecting the store is,
acquiring the location information of the customer terminal and response history information of the worker terminal; and
selecting a predetermined number of stores based on a first score corresponding to the distance between the customer terminal and the store and a second score corresponding to the response history information;
Including, chatbot service method. According to claim 3,
When a plurality of worker terminals receive the received question input, transmitting a reply output for the received question input from one worker terminal among the plurality of worker terminals to the customer terminal; and
Transmitting a reply completion message excluding the reply output to remaining worker terminals except for the one worker terminal among the plurality of worker terminals;
Further comprising, chatbot service method. In a service providing system using a chatbot,
Receiving data for a service creation input for generating a service of the chatbot from a customer terminal, generating a service of the chatbot based on the service creation input, and receiving a question input corresponding to the service of the chatbot from the customer terminal A chatbot service system comprising a data server that receives data and transmits data for a response output corresponding to the question input based on the question input to the customer terminal. According to claim 8,
The data server determines whether the question input received from the customer terminal corresponds to a predetermined service of the chatbot, and if the received question input does not correspond to the predetermined service, data for the received question input A chatbot service system that transmits to a worker terminal. According to claim 9,
The data server receives location information of the customer terminal from the customer terminal, selects at least one store based on the location information of the customer terminal, and responds to the received question input to the worker terminal of the selected store. A chatbot service system that transmits data. According to claim 10,
Wherein the data server selects a predetermined number of stores in order of proximity to the customer terminal based on the location information of the customer terminal. According to claim 10,
Wherein the data server selects a store included within a distance of a predetermined radius from the customer terminal based on the location information of the customer terminal. According to claim 10,
The data server obtains the location information of the customer terminal and the response history information of the worker terminal, a first score corresponding to a distance between the customer terminal and the worker terminal, and a second score corresponding to the response history information. A chatbot service system that selects a predetermined number of stores based on the score. According to claim 10,
When a plurality of worker terminals receive the received question input, the data server transmits a reply output to the received question input from one worker terminal among the plurality of worker terminals to the customer terminal, and the plurality of worker terminals Chatbot service system for transmitting a reply completion message excluding the reply output to the rest of the worker terminals except for the one worker terminal among the worker terminals. A computer program stored in a recording medium to execute the method of any one of claims 1 to 7 using a computer.

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