JP2023063764A - Information communication system and information communication program - Google Patents

Abstract

To provide an information communication system and an information communication program capable of causing an operator to recognize that there is a problem while reducing communication load.SOLUTION: A server 200 receives operation information OI from a host-side terminal device 100(1), generates a confirmation code OC corresponding to the operation information OI, and transmits the confirmation code OC to user-side terminal devices 100(2) to 100(n). Each of the user-side terminal devices generates a reception confirmation code RC for the confirmation code OC, and transmits the reception confirmation code RC to the server 200. The server 200 determines whether a trouble has occurred on the side of the user-side terminal devices based on reception results of the reception confirmation code (RC), generates user-side notification information AIa as notification information AI based on a determination result, and transmits the notification information AI to the host-side terminal device 100(1). The host-side terminal device 100(1) notifies an operator Ma of the host-side terminal device of the notification information AI.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information communication system and an information communication program having a server connected to a plurality of terminal devices via a communication network.

2. Description of the Related Art In recent years, an information communication system has been widely used in which a server is connected to a plurality of terminal devices via a communication network such as the Internet, and information communication is performed between a plurality of terminal devices in remote locations. Examples of information communication that can be used in the information communication system include information communication such as remote meetings, remote training, remote lectures, and remote classes.

In such an information communication system, even if the operator performs operations (for example, screen scrolling, enlargement/reduction, movement, etc.) on the host-side terminal device, problems may occur in the communication state or in the terminal device. . The operator is unaware of this, and becomes aware of the problem only when an inquiry is received from the user. For this reason, the operator needs to go back to the point at which the problem occurred and re-explain it, resulting in wasted time.

Regarding this point, in Patent Document 1, the amount of received data of content data received from a communication terminal is measured, and based on the measured amount of received data and a predetermined threshold value, whether or not the communication state of the communication terminal is disconnected is disclosed. is described, and a system for notifying the state of the detected communication terminal is described.

JP 2016-76772 A

However, in the system described in Patent Literature 1, it is necessary to constantly monitor the communication state of the communication terminal, which imposes a communication load.

Accordingly, the present invention provides an information communication system having a server connected to a plurality of terminal devices via a communication network, and is capable of reducing the communication load while allowing the operator to recognize that there is a problem. The purpose is to provide an information communication system and an information communication program that can be used.

In order to solve the above problems, the present invention provides the following information communication system and information communication program.

(1) Information Communication System An information communication system according to the present invention is an information communication system comprising a server connected to a plurality of terminal devices via a communication network, wherein the server is connected to the plurality of terminal devices. an operation information receiving unit for receiving operation information for the host-side terminal device transmitted from any one of the host-side terminal devices; and confirmation corresponding to the operation information received by the operation information receiving unit. a confirmation code generation unit for generating a code; and confirmation code transmission for transmitting the confirmation code generated by the confirmation code generation unit to a user-side terminal device other than the host-side terminal device among the plurality of terminal devices. a confirmation code receiving unit for receiving the confirmation code transmitted from the server; and a reception confirmation code for the confirmation code received by the confirmation code receiving unit. a reception confirmation code generation unit that generates a reception confirmation code; and a reception confirmation code transmission unit that transmits the reception confirmation code generated by the reception confirmation code generation unit to the server. A reception confirmation code receiving section for receiving the transmitted reception confirmation code, and occurrence of a problem on the user side terminal device side based on the reception result of the reception confirmation code received by the reception confirmation code reception section. and a user-side defect determination unit that determines whether or not there is a defect on the user-side terminal device side as notification information to be notified to the operator of the host-side terminal device based on the determination result of the user-side defect determination unit. a notification information generating unit for generating user-side notification information indicating whether or not the notification information has occurred; and a notification information transmitting unit for transmitting the notification information generated by the notification information generating unit to the host-side terminal device. Further, the host-side terminal device includes: a notification information receiving unit for receiving the notification information transmitted from the server; and a notification unit for notifying a person.

(2) Information communication program An information communication program according to the present invention is an information communication program for an information communication system comprising a server connected to a plurality of terminal devices via a communication network, wherein the server comprises: an operation information receiving step for receiving operation information for the host-side terminal device transmitted from any one of the host-side terminal devices among the terminal devices; and the operation information received in the operation information receiving step. a confirmation code generation step for generating a confirmation code corresponding to the above; and transmitting the confirmation code generated in the confirmation code generation step to a user-side terminal device other than the host-side terminal device among the plurality of terminal devices. a confirmation code receiving step of causing the control unit for the server to execute a confirmation code receiving step of receiving the confirmation code transmitted from the server in the user-side terminal device; and the confirmation code receiving step and a reception confirmation code transmission step of transmitting the reception confirmation code generated in the reception confirmation code generation step to the server. A reception confirmation code reception step of causing a control unit for a user-side terminal device to execute, and receiving the reception confirmation code transmitted from the user-side terminal device in the server, and the reception confirmation code reception step a user-side defect determination step for determining whether or not a defect has occurred in the user-side terminal device based on the reception result of the received reception confirmation code; and based on the determination result of the user-side defect determination step. a notification information generating step of generating user-side notification information indicating whether or not a problem has occurred on the user-side terminal device as notification information to be notified to an operator of the host-side terminal device; and a notification information transmission step of transmitting the notification information generated in the step to the host-side terminal device. a notification information receiving step of receiving notification information; and a notification step of notifying the operator of the host terminal device of the notification information received in the notification information receiving step. to run

According to the present invention, it is possible to reduce the communication load of an information communication system having a server that is connected to a plurality of terminal devices via a communication network, while allowing the operator to recognize that there is a problem.

1 is a schematic configuration diagram showing an example of an information communication system according to an embodiment of the present invention; FIG. 2 is a schematic configuration diagram showing an example of a host-side terminal device shown in FIG. 1; FIG. 2 is a schematic configuration diagram showing an example of a server shown in FIG. 1; FIG. 2 is a schematic configuration diagram showing an example of a user-side terminal device shown in FIG. 1; FIG. 4 is a chart showing examples of confirmation codes corresponding to operation information; FIG. 11 is a chart showing an example of a reception confirmation code obtained by adding terminal identification information to the confirmation code; FIG. FIG. 10 is a chart showing an example of a reception confirmation code obtained by adding terminal identification information and reception time to the confirmation code; FIG. FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; FIG. 4 is a plan view showing a display example of a display screen of a host-side terminal device; 6 is a flow chart showing an example of the processing flow of the host-side terminal device; 4 is a flow chart showing an example of a processing flow of a server; 4 is a flow chart showing an example of the flow of processing in a user-side terminal device; It is a flow chart partially showing an example of the flow of processing of an information communication system. It is a flow chart partially showing an example of the flow of processing of an information communication system. It is a flow chart partially showing an example of the flow of processing of an information communication system.

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments according to the present invention will be described below with reference to the drawings. In the following description, the same parts are given the same reference numerals. Their names and functions are also the same. Therefore, a detailed description thereof will not be repeated.

FIG. 1 is a schematic configuration diagram showing an example of an information communication system 300 according to an embodiment of the present invention.

As shown in FIG. 1, the information communication system 300 has a server 200 . The server 200 is connected to a plurality of terminal devices [100(1) to 100(n)] (n is an integer of 2 or more) via a communication network NT such as the Internet. The information communication system 300 according to the present embodiment can be used for information communication such as remote conferences, remote training, remote lectures, remote lectures, and remote classes. In this example, the information communication system 300 is a conference system used for information communication for remote conferences. Here, as the communication network NT, for example, an intranet (for example, a private line), the Internet (for example, a remote line), the Internet using a VPN (Virtual Private Network) (for example, a remote line with improved security), and any of these At least one combination can be mentioned.

[Terminal device]
The terminal devices [100(1) to 100(n)] are multifunctional portable terminal devices such as personal computers, so-called smart phones, tablets, and the like.

As shown in FIG. 1, among a plurality of terminal devices [100(1) to 100(n)], any one terminal device [100(1)] constitutes a host-side terminal device, and a host-side terminal device Terminal devices [100(2) to 100(n)] other than the device 100(1) constitute user-side terminal devices.

FIG. 2A is a schematic configuration diagram showing an example of the host-side terminal device 100(1) shown in FIG. FIG. 2B is a schematic configuration diagram showing an example of the server 200 shown in FIG. FIG. 2C is a schematic configuration diagram showing an example of the user-side terminal devices 100(2) to 100(n) shown in FIG.

As shown in FIGS. 2A and 2C, the host-side terminal device 100(1) and the user-side terminal devices 100(2) to 100(n) include a communication unit 110, a control unit 120, a storage unit 130, and an operation unit 140. and a display unit 150 . Here, the control unit 120 of the host-side terminal device 100(1) is the control unit 120a for the host-side terminal device, and the control units 120 of the user-side terminal devices 100(2) to 100(n) are It is the control unit 120b for the person side terminal device.

The communication unit 110 communicates with the server 200 via the communication network NT to exchange information with each other. The control unit 120 (120a, 120b) includes a computer such as a CPU. The storage unit 130 (130a, 130b) includes a nonvolatile memory such as ROM, a volatile memory such as RAM, and a large capacity storage device such as SSD, and stores various information. The control unit 120a for the host-side terminal device controls the entire host-side terminal device 100(1). The control unit 120b for the user-side terminal device controls the entire user-side terminal devices 100(2) to 100(n).

Specifically, the control unit 120 (120a, 120b) is configured by a computer such as a CPU. The control unit 120 (120a, 120b) loads a software program such as an information communication program P (Pa, Pb) pre-stored (installed) in the storage unit 130 (130a, 130b) into the RAM of the storage unit 130 (130a, 130b). Various processes are performed by loading and executing it. The information communication program P (Pa, Pb) is downloaded from the server 200 via the communication network NT, for example.

The operation unit 140 (140a) receives an operation by an operator Ma (in this example, the presenter of the conference) (see FIG. 1). The operation unit 140 (140b) accepts operations of users Mb to Mb (participants of the conference in this example) (see FIG. 1). The display unit 150 (150a, 150b) includes a display device such as a liquid crystal display panel or an organic EL panel. The display unit 150 (150a, 150b) displays the display information from the control unit 120 (120a, 120b) on the display screen G (Ga, Gb).

[server]
As shown in FIG. 2B, the server 200 includes a communication section 210, a control section (control section 220 for the server), and a storage section 230. As shown in FIG.

The communication unit 210 communicates with the host-side terminal device 100(1) and the user-side terminal devices 100(2) to 100(n) via the communication network NT to exchange information with each other. The server control unit 220 includes a computer such as a CPU. The storage unit 230 includes a nonvolatile memory such as ROM, a volatile memory such as RAM, and a large capacity storage device such as SSD, and stores various information. The server control unit 220 controls the entire server 200 .

Specifically, the server control unit 220 is composed of a computer such as a CPU. The control unit 220 loads a software program such as an information communication program P (Pc) pre-stored (installed) in the storage unit 230 onto the RAM of the storage unit 230 and executes it, thereby performing various processes. Here, the information communication program P is an information communication program Pa for the host side terminal device executed by the host side terminal device 100(1), and the information communication program Pa for the host side terminal device executed by the user side terminal devices 100(2) to 100(n). and an information communication program Pc for the server to be executed by the server 200 . The information communication programs P (Pa to Pc) are downloaded, for example, from a predetermined program server (not shown) via a communication network NT such as the Internet. The information communication program P (Pa to Pc) may be recorded in advance on a recording medium and read by a reading device. The recording medium may be a recording disk such as a CD-ROM or any other recording medium.

[Software configuration of information communication system]
[First embodiment]
Next, the software configuration of information communication system 300 will be described below.

The control unit 120a for the host-side terminal device functions as a control unit including an operation information reception unit Qa1, an operation information transmission unit Qa2, a notification information reception unit Qa3, and a notification unit Qa4, as shown in FIG. 2A. do. That is, the information communication program Pa for the host-side terminal device causes the control unit 120a to execute an operation information reception step, an operation information transmission step, a notification information reception step, and a notification step.

As shown in FIG. 2B, the control unit 220 for the server includes an operation information reception unit Qc1, a confirmation code generation unit Qc2, a confirmation code transmission unit Qc3, a reception confirmation code reception unit Qc4, and a user side defect determination unit. It functions as a control section including Qc5, a notification information generation section Qc6, and a notification information transmission section Qc7. That is, the information communication program Pc for the server includes an operation information receiving step, a confirmation code generating step, a confirmation code transmitting step, a reception confirmation code receiving step, a user side defect determination step, a notification information generating step, and a notification information transmission step.

As shown in FIG. 2C, the control section 120b for the user-side terminal device functions as a control section that includes a confirmation code reception section Qb1, a reception confirmation code generation section Qb2, and a reception confirmation code transmission section Qb3. That is, the information communication program Pb for the user-side terminal device causes the control unit 120b to execute a confirmation code reception step, a reception confirmation code generation step, and a reception confirmation code transmission step.

-Host side terminal device-
In the host-side terminal device 100 ( 1 ), the operation information reception unit Qa 1 receives operation information OI (operation command, for example, screen scroll command) by the operator Ma from the operation unit 140 . The operation information transmitter Qa2 transmits to the server 200 the operation information OI received by the operation information receiver Qa1.

-server-
In the server 200, the operation information receiving unit Qc1 receives the operation information OI for the host-side terminal device 100(1) transmitted from the host-side terminal device 100(1). The confirmation code generator Qc2 generates a confirmation code OC corresponding to the operation information OI received by the operation information receiver Qc1. For example, the confirmation code OC consists of symbols and/or numbers (alphabetic symbols in this example).

FIG. 3 is a table showing examples of confirmation codes OC corresponding to operation information OI. As shown in FIG. 3, examples of the confirmation code OC corresponding to the operation information OI include screen scroll→SC, enlargement/reduction→RS, image drag movement→SD, pointer movement→PM, and display file change→FC. .

The confirmation code transmission unit Qc3 transmits the confirmation code OC generated by the confirmation code generation unit Qc2 to the user-side terminal devices 100(2) to 100(n).

- User side terminal device -
In the user-side terminal devices 100 ( 2 ) to 100 ( n ), the confirmation code receiving section Qb 1 receives the confirmation code OC transmitted from the server 200 . The reception confirmation code generator Qb2 generates a reception confirmation code RC for the confirmation code OC received by the confirmation code receiver Qb1. For example, the acknowledgment code RC consists of symbols and/or numbers (in this example, a combination of alphabetic symbols and numbers). The reception confirmation code transmitter Qb3 transmits to the server 200 the reception confirmation code RC generated by the reception confirmation code generator Qb2. Details of the reception confirmation code RC will be described in the second embodiment.

-server-
In the server 200, the reception confirmation code receiving section Qc4 receives the reception confirmation code RC transmitted from the user side terminal devices 100(2) to 100(n). The user-side defect judgment section Qc5 determines whether a defect has occurred in the user-side terminal devices 100(2) to 100(n) based on the reception result of the reception confirmation code RC received by the reception confirmation code reception section Qc4. Determine presence/absence. The notification information generation unit Qc6 generates the user-side terminal devices 100(2) to 100 as notification information AI to be notified to the operator Ma of the host-side terminal device 100(1) based on the determination result of the user-side defect determination unit Qc5. (n) generates user-side notification information AIa indicating whether or not a problem has occurred on the side. The notification information transmission unit Qc7 transmits the notification information AI (AIa) generated by the notification information generation unit Qc6 to the host-side terminal device 100(1).

-Host side terminal device-
In the host-side terminal device 100 ( 1 ), the notification information receiving section Qa 3 receives the notification information AI (AIa) transmitted from the server 200 . The notification unit Qa4 notifies the operator Ma of the host-side terminal device 100(1) of the notification information AI (AIa) received by the notification information receiving unit Qa3.

According to the present embodiment, the operator Ma of the host-side terminal device 100(1) can determine whether or not a problem has occurred on the user-side terminal devices 100(2) to 100(n) using the user-side notification information AIa. can be notified to Moreover, it is possible to determine whether or not there is a problem on the user-side terminal devices 100(2) to 100(n) each time the operation information OI for the host-side terminal device 100(1) changes. . This eliminates the need to constantly monitor the communication state of the communication terminal as in the conventional art. Moreover, as the operation information OI, information having a small amount of information, such as the confirmation code OC, can be used. Therefore, it is possible to make the operator Ma recognize that there is a problem while reducing the communication load.

By the way, as a mode in which trouble occurs on the user side terminal devices 100(2) to 100(n), communication between the server 200 and the user side terminal devices 100(2) to 100(n) Disability can be exemplified.

In this regard, in the present embodiment, the user-side failure determination unit Qc5 of the server 200 determines whether or not there is a communication failure between the server 200 and the user-side terminal devices 100(2) to 100(n).

By doing so, depending on whether or not a communication failure has occurred between the server 200 and the user terminal devices 100(2) to 100(n), the user terminal devices 100(2) to 100(n) can It is possible to make the server 200 recognize the presence or absence of the occurrence of the trouble.

In the present embodiment, the user-side defect determination section Qc5 of the server 200 transmits the confirmation code OC from the confirmation code transmission section Qc3 (from the time of transmission), and then transmits the reception confirmation code RC from the reception confirmation code reception section Qc4. between the server 200 and the user-side terminal devices 100(2) to 100(n) depending on whether or not the first reception time Tr1 until receiving (up to the time of reception) exceeds a predetermined first determination time Ts1 Determine whether there is a communication failure. In other words, the user-side terminal device (100) whose reception confirmation code receiving unit Qc4 did not receive the reception confirmation code within the first determination time Ts1, which is a predetermined time after the server 200 transmitted the confirmation code OC, It is determined that a communication failure has occurred. In this way, the determination of the presence or absence of a communication failure between the server 200 and the user-side terminal devices 100(2) to 100(n) is performed in response to the operation performed by the host-side terminal device 100(1). done in time.

By doing so, the server 200 can easily recognize whether or not a communication failure has occurred between the server 200 and the user-side terminal devices 100(2) to 100(n) with a simple control configuration. can. This makes it possible for the server 200 to easily recognize that a problem has occurred in the user-side terminal devices 100(2) to 100(n).

In addition, as a mode in which a problem occurs on the user side terminal devices 100(2) to 100(n), the connection state of the user side terminal devices 100(2) to 100(n), the hardware and software At least one defect can be exemplified. A failure in the connection state of the user-side terminal devices 100(2) to 100(n) may be, for example, that at least one of the user-side terminal devices 100(2) to 100(n) is connected to the host-side terminal device 100(1). ) displays a page different from the material page instructed to be displayed on the screen (asynchronous state of the material). The hardware failure may include, for example, the inconvenience of failure of the display unit 150 (150a) or the like. Further, as a software defect of the user-side terminal devices 100(2) to 100(n), for example, there is an inconvenience of command operation for the display unit 150 (150a) or the like.

In this regard, in the present embodiment, the user-side failure determination unit Qc5 of the server 200 determines whether at least one of the connection status, hardware, and software failures of the user-side terminal devices 100(2) to 100(n) is detected. Determine the presence or absence of occurrence.

By doing this, depending on the connection state of the user-side terminal devices 100(2)-100(n) and whether or not at least one of hardware and software failures occur, the user-side terminal devices 100(2)-100 It is possible to make the server 200 recognize whether or not a problem has occurred on the (n) side.

In the present embodiment, the reception confirmation code generation units Qb2 of the user-side terminal devices 100(2) to 100(n) add the confirmation code OC to the user-side terminal devices 100(2) to 100(n) that received the confirmation code OC. 100(n) connection status, and an acknowledgment code RC(NI) with asynchronous information NI indicating at least one failure of hardware and software. The user-side defect determination unit Qc5 of the server 200 determines whether or not the asynchronous information NI is added to the reception confirmation code RC transmitted from the user-side terminal devices 100(2) to 100(n). It is determined whether or not at least one of the connection states, hardware, and software of the terminal devices 100(2) to 100(n) has failed.

By doing this, the reception confirmation code RC(NI) to which the asynchronous information NI is added can be used to prevent the occurrence of at least one failure among the connection status, hardware, and software of the user-side terminal devices 100(2) to 100(n). The server 200 can be made to easily recognize that a problem has occurred on the user side terminal devices 100(2) to 100(n).

Here, the user-side failure determination unit Qc5 determines that there is a communication failure when the reception confirmation code RC(NI) is not received, and determines that the connection status is established when the reception confirmation code RC(NI) is received. , at least one of hardware and software.

[Second embodiment]
By the way, the server 200 recognizes which of the user-side terminal devices 100(2) to 100(n) has a problem in the user-side terminal device (100) of which user (Mb). I can't.

In this regard, in the present embodiment, the reception confirmation code generation units Qb2 of the user-side terminal devices 100(2) to 100(n) add the confirmation code OC to the user-side terminal device 100 ( 2) Generate a reception confirmation code RC(TI) to which terminal identification information TI for identifying 100(n) (for example, numbers corresponding to 2 to n, respectively) is added.

FIG. 4A is a table showing an example of a reception confirmation code RC(TI) obtained by adding terminal identification information TI to the confirmation code OC. As shown in FIG. 4A, as a reception confirmation code RC(TI) obtained by adding the terminal identification information TI to the confirmation code OC, when the terminal identification information TI is 03, screen scroll→SC_03, enlargement/reduction→RS_03, image drag Move→SD_03, pointer move→PM_03, display file change→FC_03 can be exemplified.

By doing so, the server 200 can recognize the terminal identification information TI of the user-side terminal devices 100(2) to 100(n) by the reception confirmation code RC(TI) to which the terminal identification information TI is added. This allows the server 200 to recognize which of the user-side terminal devices 100(2) to 100(n) has a problem in the user-side terminal device (100) of which user (Mb). be able to. Here, the terminal identification information TI of the user-side terminal devices 100(2) to 100(n) is stored in advance in the storage unit 230 of the server 200 for all the users Mb to Mb (user names). .

More specifically, the user-side malfunction determination unit Qc5 of the server 200 uses the reception confirmation code RC(TI) to which the terminal identification information TI is added to detect the malfunction in the user-side terminal device (100) of any user (Mb). is occurring or the number of occurrences of defects can be totaled for each predetermined time.

For example, when the reception confirmation code RC is transmitted from all the user-side terminal devices 100(2) to 100(n) within the predetermined first determination time Ts1, the server 200 and all the user-side terminals The server 200 can be made to recognize that no communication failure has occurred with the devices 100(2) to 100(n). On the other hand, when the reception confirmation code RC is not transmitted from some of the user-side terminal devices (100) within the first determination time Ts1, the terminal identification information TI in the received reception confirmation code RC(TI) is By confirming, it is possible to specify the user-side terminal device (100) of the terminal identification information TI for which the reception confirmation code RC was not sent. It can be recognized by the server 200 as (100). Further, when the reception confirmation code RC is transmitted within the first determination time Ts1 and the terminal identification information TI and the asynchronous information NI are added to the reception confirmation code RC, the reception confirmation code RC(TI, The server 200 can be made to recognize that at least one of the connection state, hardware, and software failure has occurred in the user-side terminal device (100) of the terminal identification information TI in NI). When the reception confirmation code RC is transmitted within the first determination time Ts1, and the terminal identification information TI is added to the reception confirmation code RC, but the asynchronous information is not added, the reception confirmation The server 200 can be made to recognize that no trouble has occurred in the user-side terminal device (100) of the terminal identification information TI in the code RC(TI).

Also, the reception confirmation code generator Qb2 of the user-side terminal devices 100(2) to 100(n) may generate the reception confirmation code RC(RT) to which the reception time RT at the time of reception is added.

FIG. 4B is a table showing an example of a reception confirmation code RC(TI, RT) obtained by adding terminal identification information TI and reception time RT to the confirmation code OC. As shown in FIG. 4B, as a reception confirmation code RC(TI) obtained by adding the terminal identification information TI and the reception time RT to the confirmation code OC, when the terminal identification information TI is 03, screen scroll →SC_03 10:11:10 , enlargement/reduction→RS_03 10:11:45, image drag move→SD_03 10:13:15, pointer move→PM_03 10:15:23, display file change→FC_03 10:20:36.

The user-side failure determination unit Qc5 of the server 200 determines the failure of the user-side terminal devices 100(2) to 100(n) based on the reception result of the reception confirmation code RC(RT) to which the reception time RT is added. Determine the presence or absence of occurrence.

By doing so, if the reception time RT added to the reception confirmation code RC(RT) is earlier than the predetermined time before the transmission time of the confirmation code OC corresponding to the reception confirmation code RC(RT), You can choose not to count them.

As a mode of the notification information AI (AIa), a mode of visually and/or audibly alerting the operator Ma can be exemplified. For example, in the present embodiment, when the operator Ma is visually alerted, the notification information generation unit Qc6 of the server 200 generates a notification to be displayed on the display screen Ga of the host-side terminal device 100(1). Generate information AI. The notification unit Qa4 of the host-side terminal device 100(1) displays the notification information AI on the display screen Ga of the host-side terminal device 100(1).

By doing this, while showing the display screen Ga of the host-side terminal device 100(1) to the operator Ma who operates the host-side terminal device 100(1), the user-side terminal devices 100(2) to 100(n) can It is possible to confirm the presence or absence of the occurrence of defects.

Specifically, the server 200 can display the notification information AI on the display screen Ga of the host-side terminal device 100(1) as follows.

5A to 5K are plan views showing display examples of the display screen Ga of the host-side terminal device 100(1).

Here, the user Mb (user name) (“AA”, “BB”, . . . in this example) (see FIGS. 5G to 5K) is Each piece of terminal identification information TI (“01”, “02”, . . . , in this example) is stored in advance in the storage unit 230 of the server 200 .

[1] Display examples of FIGS. 5A and 5B The notification information generating unit Qc6 of the server 200 generates And if there is no asynchronous information NI, annunciation information AI is generated to indicate that it is normal. By doing this, the operator Ma of the host-side terminal device 100(1) can easily recognize that no problem has occurred in any of the connected user-side terminal devices 100(2) to 100(n). be able to.

In the example shown in FIG. 5A, the host-side terminal device 100(1) displays the terminal identification information TI of the normal user-side terminal devices 100(2) to 100(n) in the first display field D1 of the display screen Ga. "01" to "05" [when the number of user-side terminal devices (100) is five] is displayed, and 0 is displayed as the number of defective devices in the second display field D2 of the display screen Ga. In addition, in the example shown in FIG. 5B, the host-side terminal device 100 (1) does not have a single user-side terminal device (100) that has a problem, so in the third display field D3 of the display screen Ga, Display nothing.

[2] Display examples of FIGS. 5C and 5D When a communication failure occurs or when there is asynchronous information NI, the notification information generation unit Qc6 of the server 200 displays the user Corresponds to the terminal identification information TI and/or the terminal identification information TI of the user terminal device (100) among the side terminal devices 100(2) to 100(n) in which a communication failure has occurred or the asynchronous information NI is present The notification information AI is generated for displaying the user Mb who does. By doing so, the host side can determine whether communication failure or at least one of the connection state, hardware, and software failure has occurred in the user-side terminal device (100) of which user Mb (user name). This can be easily recognized by the operator Ma of the terminal device 100(1).

In the example shown in FIG. 5C, the user-side terminal device (100) with the terminal identification information TI of "02" and "04" has a communication failure or has the asynchronous information NI, so the host-side terminal device 100 (1) ) displays an X mark on "02" and "04" of the terminal identification information TI as the user-side terminal device (100) having the problem in the first display column D1 of the display screen Ga, and In the second display field D2, two units are displayed as the number of defective units. Further, in the example shown in FIG. 5D, the host-side terminal device 100(1) stacks "02" and "04" of the terminal identification information TI in the order in which the trouble occurred in the third display column D3 of the display screen Ga from the bottom. Show up.

[3] Display example of FIG. 5E When a communication failure occurs with at least one of the user-side terminal devices 100(2) to 100(n), the notification information generation unit Qc6 of the server 200 sends the host An index of a predetermined color corresponding to the presence or absence of a communication failure or asynchronous information NI on the display screen Ga of the terminal device 100(1) Notification information AI for displaying a frame W] of a predetermined color on the operation screen is generated. By doing so, the operator Ma of the host-side terminal device 100(1) can easily recognize the occurrence of a communication failure or the presence or absence of the asynchronous information NI.

In the example shown in FIG. 5E, the host-side terminal device 100(1) performs the operation of the operation target in the display screen Ga when no trouble occurs in all the user-side terminal devices 100(2) to 100(n). A frame W of a predetermined first color (green) is displayed on the screen Ga1, and if there is a problem with at least one user-side terminal device (100), the operation screen of the operation target within the display screen Ga is displayed. A frame W of a predetermined second color (red) different from the first color is displayed in Ga1. The host-side terminal device 100(1) can display voice text data converted from the voices of the users Mb to Mb in a chat format in the fourth display field D4 of the display screen Ga.

[4] Example of display in FIG. On the display screen Ga of the host-side terminal device 100(1), a predetermined color index preset for each communication failure in a plurality of types of communication networks NT [for example, Notification information AI for displaying a predetermined color frame W] of the operation screen to be operated is generated. By doing so, the operator of the host-side terminal device 100(1) can know in which communication network NT among a plurality of types of communication networks NT (for example, an intranet, the Internet, and the Internet using VPN) a communication failure has occurred. Ma can be easily recognized.

In the example shown in FIG. 5F, the host-side terminal device 100(1) does not display the frame W when there is no failure in any of the connected communications, and when there is a failure in external communication (Internet), A frame W of the first color (green) is displayed, and if there is a failure in all communications, a frame W of the second color (red) is displayed, and if there is a failure in the internal communication (intranet), the first frame W is displayed. and the frame W of a predetermined third color (blue) different from the color of the second color.

[5] Display example of FIG. 5G When a communication failure occurs or there is asynchronous information NI, the notification information generation unit Qc6 of the server 200 displays Notification information for displaying the user Mb corresponding to the terminal identification information TI of the user-side terminal device (100) among 100(2) to 100(n) in which a communication failure has occurred or which has the asynchronous information NI Generate AI. By doing so, it is possible to determine which user Mb (user name) has a communication failure or hardware and/or software failure in the user terminal device (100) of the host terminal device 100 (1). can be easily recognized by the operator Ma.

In the example shown in FIG. 5G, the host-side terminal device 100(1) puts a frame in the second color (red) for the user name (icon IC) of the user-side terminal device (100) having the problem. Enclosed with W is displayed.

[6] Display example of FIG. 5H In the aspect of [3] above, when a communication failure occurs, the notification information generating unit Qc6 of the server 200 displays the user Mb on the display screen Ga of the host-side terminal device 100(1). Annunciation information AI is generated for arranging and displaying in order of occurrence time of communication failure. By doing this, the operator Ma of the host-side terminal device 100 (1) can easily recognize the user Mb (user name) of the user-side terminal device (100) whose communication failure has occurred for a long time. be able to.

In the example shown in FIG. 5H, the host-side terminal device 100(1) displays the user names (icon ICs) of the user-side terminal devices (100) in which a problem has occurred in descending order of occurrence time (“BB”). → "AA").

[7] Display example of FIG. 5I When a communication failure occurs in the aspect [3] or [4], the notification information generation unit Qc6 of the server 200 displays the display screen Ga of the host terminal device 100(1). In order to display the user Mb (user name: icon IC) with a color index corresponding to the communication failure occurrence time [for example, the user Mb (user name: icon IC) and the frame W of a predetermined color] to generate the notification information AI. By doing this, the user Mb (user name) of the user-side terminal devices 100(2) to 100(n), whose communication failure has occurred for a long time, can be transferred to the operator of the host-side terminal device 100(1). It can be easily and clearly recognized by Ma.

In the example shown in FIG. 5I, as the color of the indicator corresponding to the occurrence time of the communication failure, when it exceeds the predetermined first time T1, it is set to the second color (red), and the second time is equal to or less than the first time T1 and the predetermined second time. When T2 is exceeded, a predetermined fourth color (yellow) different from the first to third colors is used. A third color (blue) is used when there is no communication failure.

[8] Display example of FIG. 5J The notification information generation unit Qc6 of the server 200 counts the number of displays of the user Mb (user name) in any one of the aspects [3] to [5]. , the larger the display number, the more information AI is generated for reducing the display size of the user Mb. By doing this, it is possible to display the user Mb (user name: icon and frame) corresponding to the terminal identification information TI of all the user-side terminal devices (100) with communication failure. It is possible to allow the operator Ma of the host-side terminal device 100(1) to easily determine whether or not the explanation by the operator Ma of the side terminal device 100(1) should be continued.

In the example shown in FIG. 5J, as the number of displays increases, the user name (icon IC) of the user-side terminal device (100) having a problem is surrounded by a frame W of a predetermined color. ing.

[9] Display example of FIG. A notification information AI is generated for displaying a user's terminal device (100) with a problem and a user's terminal device (100) without a problem so that the user's name (icon) can be identified. As an identifiable display, for example, an index and a frame W in a predetermined color corresponding to the presence or absence of occurrence of a defect are displayed. By doing so, it is possible to operate the host-side terminal device 100(1) to determine which user-side terminal device (100) has a problem among all of the user-side terminal devices 100(2) to 100(n). The person Ma can be easily recognized.

In the example shown in FIG. 5K, when there is a problem, the user Mb (user name: icon) is surrounded by a frame W of the second color (red). Mb (user name: icon) is surrounded by a frame W of the third color (blue).

[Third embodiment]
By the way, a problem (for example, defective transmission or defective reception) may occur on the host-side terminal device 100(1) side.

In this regard, in the present embodiment, as shown in FIG. 2A, the control unit 120a for the host-side terminal device has a host-side fault determination function that determines whether or not a fault has occurred in the host-side terminal device 100(1). It functions as a control section that further includes a section Qa5. That is, the information communication program Pa for the host-side terminal device causes the control unit 120a to execute the host-side failure determination step.

The notification unit Qa4 of the host-side terminal device 100(1) indicates whether or not a problem has occurred in the host-side terminal device 100(1) as notification information AI based on the determination result of the host-side malfunction determination unit Qa5. The host side notification information AIb is notified.

In this way, the operator Ma of the host-side terminal device 100(1) can confirm whether or not a problem has occurred on the host-side terminal device 100(1) using the host-side notification information AIb.

By the way, communication failure between the server 200 and the host-side terminal device 100(1) can be exemplified as a mode in which a problem occurs on the host-side terminal device 100(1) side.

In this case, in the present embodiment, the host-side failure determination unit Qa5 of the host-side terminal device 100(1) determines whether or not there is a communication failure between the server 200 and the host-side terminal device 100(1). 100(1) side determines whether or not there is a problem.

By doing so, the host-side terminal device 100 ( 1 ) can recognize whether or not a problem has occurred on the host-side terminal device 100 ( 1 ) based on whether or not a communication failure has occurred with the server 200 . can.

The host-side defect determination unit Qa5 of the host-side terminal device 100(1) receives the operation information OI (from the reception time) until the notification information reception unit Qa3 receives the notification information AI (AIb) (until the reception time). ) exceeds a predetermined second determination time Ts2, it is determined whether there is a communication failure between the server 200 and the host-side terminal device 100(1). The second determination time Ts2 may be the same as or different from the first determination time Ts1. In this case, by providing the server 200 with a reception confirmation code generation unit and a reception confirmation code transmission unit, communication failure can be recognized with even higher accuracy.

In this way, the operator Ma of the host-side terminal device 100(1) can easily know whether or not a communication failure has occurred between the server 200 and the host-side terminal device 100(1) with a simple control configuration. can be recognized. This makes it possible for the operator Ma of the host-side terminal device 100(1) to easily recognize that a problem has occurred on the host-side terminal device 100(1) side.

Further, as a mode in which a problem occurs on the host-side terminal device 100(1) side, a hardware and/or software problem of the host-side terminal device 100(1) can be exemplified. As a hardware defect of the host-side terminal device 100(1), for example, there is an inconvenience caused by a malfunction of the operation unit 140 (140a) or the like. A software defect of the host-side terminal device 100(1) can be, for example, an inconvenience of a command operation for the operation unit 140 (140a) or the like.

In this case, the host-side defect determination unit Qa5 performs a hardware test and/or a software test (for example, a transmission test or a reception test) of the host-side terminal device 100(1) to determines whether or not there is a problem with

By doing this, the host-side terminal device 100(1) can detect the occurrence of a problem on the host-side terminal device 100(1) side according to the result of the hardware test and/or software test of the host-side terminal device 100(1). can recognize the presence or absence of

[Example of control of information communication system]
Next, an example of control of the information communication system will be described below with reference to FIGS. 6A to 7C. A conference system will be described below as an example of an information communication system.

6A to 6C are flow charts showing an example of the processing flow of the host-side terminal device 100(1), the server 200, and the user-side terminal devices 100(2) to 100(n), respectively.

As shown in FIG. 6A, in the host-side terminal device 100(1), the control unit 120a for the host-side terminal device first, when there is no instruction to end the conference (Sa1: No), the operation unit 140 (140a) The operation information OI is accepted (Sa2: Yes), and the accepted operation information OI is transmitted to the server 200 (Sa3). Further, the control unit 120a receives the notification information AI from the server 200 by the communication unit 110 (Sa4: Yes), and displays the received notification information AI on the display screen G (Ga) of the display unit 150 (150a) (Sa5 ). The control unit 120a repeats the processing of Sa1 to Sa5, and upon receiving an instruction to end the conference (Sa1: Yes), ends the processing.

As shown in FIG. 6B, in the server 200, the control unit 220 for the server first receives the operation information OI from the host-side terminal device 100(1) through the communication unit 210 when there is no instruction to end the conference (Sb1: No). is received (Sb2: Yes), and the process proceeds to Sb3. At this time, the control unit 220 generates screen data corresponding to the received operation information OI, and transmits it to the user-side terminal devices 100(2) to 100(n). Alternatively, the control unit 220 performs the same processing as the received operation information OI on the screen data downloaded to the user-side terminal devices 100(2) to 100(n). Alternatively, the control unit 220 transmits operation information OI (operation command) for performing the same processing as the received operation information OI to the user-side terminal devices 100(2) to 100(n).

The control unit 220 for the server generates a confirmation code OC corresponding one-to-one with the received operation information OI (Sb3), and sends the generated confirmation code OC to the user-side terminal devices 100(2) to 100(n). (Sb4). Next, the control unit 220 waits until a predetermined first determination time Ts1 elapses after transmitting the confirmation code OC (Sb5: Yes), and the communication unit 210 checks all the user-side terminal devices 100(2). 100(n) (Sb6: Yes), generate annunciation information AI indicating that all user-side terminal devices 100(2) to 100(n) are normal ( Sb7), the generated notification information AI is transmitted to the host-side terminal device 100(1) (Sb8). On the other hand, if the communication unit 210 does not receive the reception confirmation code RC from even one of the user-side terminal devices 100(2) to 100(n) (Sb6: No), the control unit 220 receives the reception confirmation code RC. The user-side terminal device (100) that did not do so is aggregated (Sb9), the notification information AI indicating the aggregated result is generated (Sb10), and the generated notification information AI is transmitted to the host-side terminal device 100(1). (Sb11). The control unit 220 repeats the processes of Sb1 to Sb11, and when there is an instruction to end the conference (Sb1: Yes), the process ends.

As shown in FIG. 6C, in the user-side terminal devices 100(2) to 100(n), the control unit 120b for the user-side terminal device first, if there is no instruction to end the conference (Sc1: No), The communication unit 110 receives the confirmation code OC from the server 200 (Sc2: Yes), and generates a reception confirmation code RC by adding asynchronous information NI, terminal identification information TI, and reception time RT to the received confirmation code OC (Sc3). , the generated reception confirmation code RC is transmitted to the server 200 (Sc4). The control unit 120b repeats the processes of Sc1 to Sc4, and when there is an instruction to end the conference (Sc1: Yes), the process ends.

7A to 7C are flowcharts partially showing an example of the processing flow of the information communication system 300. FIG.

- Host side terminal device 100 (1) -
As shown in FIG. 7A, in the host-side terminal device 100(1), the controller 120a for the host-side terminal device causes the operator Ma to start the application of the conference system (the information communication program Pa for the host-side terminal device). and logged into the server 200 (S1).

-User side terminal devices 100(2) to 100(n)-
In the user-side terminal devices 100(2) to 100(n), the control unit 120b for the user-side terminal device controls the conference system application (information communication for the user-side terminal device) by the user Mb (participant). The program Pb) is launched and logged into the server 200 (S2) in the same manner as the host-side terminal device 100(1).

-Server 200-
The information communication program Pc for the server is executed in the control unit 220 for the server (S3). When the host-side terminal device 100(1) and the user-side terminal devices 100(2) to 100(n) are logged in, the control unit 220 checks the conference time and the participant list, and confirms the host-side terminal device 100 ( 1) and user terminal devices 100(2) to 100(n) are permitted to access (S4).

Next, the control unit 220 for the server assigns terminal identification information TI (variable) to each of the user-side terminal devices 100(2) to 100(n) (S5), and assigns the assigned terminal identification information TI to each user. It is transmitted to the side terminal devices 100(2) to 100(n) (S6). Here, the terminal identification information TI can be displayed in real time with a small amount of data for each type of operation information OI. Therefore, it is preferable to allocate an identifiable and short data amount to each of the users Mb to Mb.

-User side terminal devices 100(2) to 100(n)-
The control unit 120b for the user-side terminal device stores the terminal identification information TI sent from the server 200 in the storage unit 130 (130b) (S7).

-Server 200-
Next, the control unit 220 for the server sends the screen data of the meeting materials pre-stored in the storage unit 230 to the host-side terminal device 100(1) and the user-side terminal devices 100(2) to 100(n). Send (S8). The conference system may be configured to transmit screen data of conference materials from the host-side terminal device 100(1) to the user-side terminal devices 100(2) to 100(n) via the server 200. .

- Host side terminal device 100 (1) -
The control unit 120a for the host-side terminal device accepts operation information OI such as enlargement/reduction and movement of the conference material by the operation of the operation unit 140 (140a) by the operator Ma, and transmits the received operation information OI to the server 200. Send (S9).

-Server 200-
As shown in FIG. 7B, the server control unit 220 generates screen data according to the operation information OI of the host-side terminal device 100(1) (S10), and confirms the confirmation code OC (variable ) (S11), and transmits the confirmation code OC (variable) together with the screen data to the user-side terminal devices 100(2) to 100(n) (S12). Here, the confirmation code OC can be displayed in real time with a small amount of data for each type of operation information OI. Therefore, it is preferable to assign a small amount of data that is identifiable to each of the users Mb to Mb.

-User side terminal devices 100(2) to 100(n)-
The control unit 120b for the user-side terminal device displays the received screen data on the display screen Gb of the display unit 150 (150b) (S13).

In addition, the control unit 120b for the user-side terminal device generates a reception confirmation code RC by adding asynchronous information NI, terminal identification information TI, and reception time RT to the received confirmation code OC (S14). The code RC is sent to the server 200 (S15).

-Server 200-
As shown in FIG. 7C, the server control unit 220 determines whether or not a problem has occurred in the user-side terminal devices 100(2) to 100(n) based on the reception result of the reception confirmation code RC. (S16).

When the controller 220 determines that there is no problem (S16: None), it adds a green frame surrounding the operation screen Ga1 to the screen data as the notification information AI (S17), and determines that there is a problem. In this case (S16: present), a red frame surrounding the operation screen Ga1 is added to the screen data as notification information AI (S18).

Next, the control unit 220 transmits the screen data to which the notification information AI is added to the host-side terminal device 100(1) (S19).

- Host side terminal device 100 (1) -
The control unit 120a for the host-side terminal device displays the screen data to which the notification information AI is added on the display screen Ga of the display unit 150 (150a) (S20).

-server-
The control unit 220 for the server terminates the conference in response to termination instructions from the host-side terminal device 100(1) and the user-side terminal devices 100(2) to 100(n) (S21).

The present invention is not limited to the embodiments described above, but can be implemented in various other forms. Therefore, the embodiment concerned is merely an example in all respects, and should not be construed in a restrictive manner. The scope of the present invention is indicated by the claims and is not restricted by the text of the specification. Furthermore, all modifications and changes within the equivalence range of claims are within the scope of the present invention.

100(1) Host-side terminal device 100(2) to 100(n) User-side terminal device 110 Communication unit 120 Control unit 120a Control unit 120b for host-side terminal device Control unit 130 for user-side terminal device Storage unit 140 operation unit 150 display unit 200 server 210 communication unit 220 server control unit 230 storage unit 300 information communication system AI notification information AIa user-side notification information AIb host-side notification information G display screen Ga display screen Ga1 operation screen Gb display screen IC icon Ma operator Mb user NI asynchronous information NT communication network OC confirmation code OI operation information P information communication program Pa information communication program for host-side terminal device Pb information communication program for user-side terminal device Pc server information Communication program Qa1 Operation information reception unit Qa2 Operation information transmission unit Qa3 Notification information reception unit Qa4 Notification unit Qa5 Host-side failure determination unit Qb1 Confirmation code reception unit Qb2 Reception confirmation code generation unit Qb3 Reception confirmation code transmission unit Qc1 Operation information reception unit Qc2 Confirmation Code generation unit Qc3 Confirmation code transmission unit Qc4 Receipt confirmation code reception unit Qc5 User side defect determination unit Qc6 Notification information generation unit Qc7 Notification information transmission unit RC Reception confirmation code TI Terminal identification information W Frame

Claims (11)

An information communication system comprising a server connected to a plurality of terminal devices via a communication network,
The server is
an operation information receiving unit for receiving operation information for the host-side terminal device transmitted from any one host-side terminal device among the plurality of terminal devices;
a confirmation code generation unit that generates a confirmation code corresponding to the operation information received by the operation information reception unit;
a confirmation code transmission unit configured to transmit the confirmation code generated by the confirmation code generation unit to a user-side terminal device other than the host-side terminal device among the plurality of terminal devices;
with
The user-side terminal device
a confirmation code receiving unit that receives the confirmation code transmitted from the server;
a reception confirmation code generation unit that generates a reception confirmation code for the confirmation code received by the confirmation code reception unit;
a reception confirmation code transmission unit that transmits the reception confirmation code generated by the reception confirmation code generation unit to the server;
with
The server is
a reception confirmation code receiving unit that receives the reception confirmation code transmitted from the user-side terminal device;
a user-side failure determination unit that determines whether or not a failure has occurred in the user-side terminal device based on the reception result of the reception confirmation code received by the reception confirmation code reception unit;
user-side notification information indicating whether or not the user-side terminal device has a problem as notification information to be notified to the operator of the host-side terminal device based on the determination result of the user-side defect determination unit; a notification information generating unit that generates
a notification information transmission unit configured to transmit the notification information generated by the notification information generation unit to the host-side terminal device;
further comprising
The host-side terminal device
a notification information receiving unit that receives the notification information transmitted from the server;
a notification unit that notifies the operator of the host-side terminal device of the notification information received by the notification information receiving unit;
An information communication system comprising: The information communication system according to claim 1,
The information communication system, wherein the user-side malfunction determination unit of the server determines whether or not there is a communication failure between the server and the user-side terminal device. The information communication system according to claim 2,
The user-side failure determination unit of the server has a predetermined first reception time from when the confirmation code transmission unit transmits the confirmation code to when the reception confirmation code reception unit receives the reception confirmation code. and determining whether or not there is a communication failure between the server and the user-side terminal device according to whether or not the first determination time has passed. An information communication system according to any one of claims 1 to 3,
The information communication system, wherein the user-side failure determination unit of the server determines whether or not a hardware and/or software failure has occurred in the user-side terminal device. The information communication system according to claim 4,
The reception confirmation code generation unit of the user-side terminal device adds asynchronous information indicating at least one failure of the connection state, hardware, and software of the user-side terminal device that received the confirmation code to the confirmation code. generating the appended acknowledgment code,
The user-side failure determination unit of the server determines whether or not the asynchronous information is added to the reception confirmation code transmitted from the user-side terminal device. 1. An information communication system that determines whether or not at least one of hardware and software has a problem. An information communication system according to any one of claims 1 to 5,
The reception confirmation code generation unit of the user-side terminal device generates the reception confirmation code by adding terminal identification information for identifying the user-side terminal device that received the confirmation code to the confirmation code,
The user-side failure determination unit of the server detects a failure on the user-side terminal device side corresponding to the terminal identification information based on the reception result of the reception confirmation code received by the reception confirmation code reception unit. An information communication system characterized by determining the presence or absence of an occurrence. An information communication system according to any one of claims 1 to 6,
The notification information generation unit of the server generates the notification information to be displayed on the display screen of the host-side terminal device,
The information communication system, wherein the notification unit of the host-side terminal device displays the notification information on a display screen of the host-side terminal device. An information communication system according to any one of claims 1 to 7,
The host-side terminal device further includes a host-side failure determination unit that determines whether or not a failure has occurred on the host-side terminal device,
The notification unit of the host-side terminal device notifies host-side notification information indicating whether or not the host-side terminal device is experiencing a problem as the notification information based on the determination result of the host-side failure determination unit. An information communication system characterized by: The information communication system according to claim 8,
The host-side failure determination unit of the host-side terminal device determines whether or not a failure has occurred in the host-side terminal device based on the presence or absence of a communication failure between the server and the host-side terminal device. information communication system. The information communication system according to claim 9,
The host-side failure determination unit of the host-side terminal device determines whether a second reception time from reception of the operation information to reception of the notification information by the notification information reception unit exceeds a predetermined second determination time. An information communication system, wherein the presence or absence of a communication failure between the server and the host-side terminal device is determined based on whether or not the communication failure exists. An information communication program for an information communication system comprising a server connected to a plurality of terminal devices via a communication network,
at the server,
an operation information receiving step of receiving operation information for the host-side terminal device transmitted from any one host-side terminal device among the plurality of terminal devices;
a confirmation code generating step for generating a confirmation code corresponding to the operation information received in the operation information receiving step;
a confirmation code transmission step of transmitting the confirmation code generated in the confirmation code generation step to a user-side terminal device other than the host-side terminal device among the plurality of terminal devices;
causing the control unit for the server to execute
In the user-side terminal device,
a confirmation code receiving step of receiving the confirmation code transmitted from the server;
a reception confirmation code generation step for generating a reception confirmation code for the confirmation code received in the confirmation code reception step;
a reception confirmation code transmission step of transmitting the reception confirmation code generated in the reception confirmation code generation step to the server;
causes the control unit for the user-side terminal device to execute
at the server,
a reception confirmation code receiving step of receiving the reception confirmation code transmitted from the user-side terminal device;
a user-side defect determination step of determining whether or not a defect has occurred in the user-side terminal device based on the reception result of the receipt confirmation code received in the receipt confirmation code receiving step;
user-side notification information indicating whether or not the user-side terminal device has a problem as notification information to be notified to the operator of the host-side terminal device based on the determination result of the user-side defect determination step; a notification information generating step for generating
a notification information transmission step of transmitting the notification information generated in the notification information generation step to the host-side terminal device;
is further executed by the control unit for the server,
In the host-side terminal device,
a notification information receiving step of receiving the notification information transmitted from the server;
a notification step of notifying the operator of the host-side terminal device of the notification information received in the notification information receiving step;
is executed by the control unit for the host-side terminal device.

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