JP2023038498A - Unwanted call countermeasure system - Google Patents

Abstract

To provide an unwanted call countermeasure system capable of appropriately responding to an unwanted call.SOLUTION: In an unwanted call countermeasure system, when the other party's telephone 10 calls a user's telephone 40, a relay device 20 acquires a telephone number of the other party's telephone included in this call, and telephone number transmission means 22 transmits the acquired telephone number to a countermeasure server device 30. When the telephone number of the other party's telephone is recorded in a blacklist 36, call establishment means 32 of the countermeasure server device instructs the relay device to establish a call between the other party's telephone and a pre-registered substitute telephone 50, and the call establishment means 32 of the relay device enables the call between the other party's telephone and the substitute person's telephone. Furthermore, user information transmitting means 34 transmits the user information to a substitute person display device 60 that can be viewed by the substitute caller using the substitute person telephone during the call, and the substitute person display device displays the user information.SELECTED DRAWING: Figure 1

Description

The present invention relates to a system capable of taking countermeasures against unwanted calls such as special fraudulent calls.

Countermeasures using telephones and server devices have been proposed for calls that are unnecessary for recipients, such as special fraud calls and nuisance calls.

For example, Patent Literature 1 discloses a system in which a server device obtains the contents of a telephone call for a predetermined telephone number, and determines whether it is a special fraud based on the phrases included in the telephone call. . If it is judged as a special fraud, the special fraud is prevented in advance by notifying the family of the special fraud call by e-mail or disconnecting the call.

According to this system, countermeasures against fraudulent calls can be effectively implemented without using a special telephone.

Patent No. 6496448

However, the system disclosed in Patent Document 1 disconnects the call when it determines that it is a fraudulent call. could not be prosecuted.

In addition, it was not possible to sense the impending threat of fraudulent calls and call attention to users.

Furthermore, the system disclosed in Patent Document 1 determines whether or not the call is fraudulent based on the phrases used during the call. I had a problem.

Moreover, the above problems occur not only in fraudulent calls but also in general unwanted calls such as persistent sales calls.

SUMMARY OF THE INVENTION It is an object of the present invention to solve at least one of the above problems and to provide an unwanted call countermeasure system capable of appropriately dealing with unwanted calls.

(1)(2)(3) An unwanted call countermeasure relay device according to the present invention is an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user. Telephone number acquisition means for acquiring the telephone number of the other party's telephone based on the call, and if the telephone number of the other party's telephone is not recorded in a blacklist, the telephone of the other party is enabled to communicate with the user's telephone. , if the telephone number of the other party's telephone is recorded in a blacklist, call establishment means for enabling the said other party's telephone to communicate with a preset substitute telephone; Send the information of the user necessary for the substitute caller to impersonate the user of the user's phone and make a call to the substitute caller's display device that allows the substitute caller to view the screen during the call. and a user information transmitting means for transmitting.

Therefore, a substitute can answer a call from a suspicious caller on the blacklist on behalf of the user. Further, at that time, the user's information can be quickly transmitted to the substitute, so that the user can easily pretend to be the user, and the information of the suspicious other party can be collected to increase the probability of being arrested.

(4) The relay device against unwanted calls according to the present invention is characterized in that the substitute caller is a policeman, a person in charge of a substitute processing company, or a relative of the user.

Therefore, the substitute can be a police officer, an alternative disposal company representative or a relative of the user.

(5)(6)(7) An unwanted call countermeasure relay device according to the present invention is an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, wherein Telephone number acquisition means for acquiring the telephone number of the other party's telephone based on the call, and if the telephone number of the other party's telephone is not recorded in a blacklist, the telephone of the other party is enabled to communicate with the user's telephone. call establishment means for enabling a call between the other party's telephone and a preset alternate person's telephone if the telephone number of the other party's telephone is recorded in a blacklist; Unnecessary call determination means for acquiring call data between the When the call is determined to be an unnecessary call, the substitute telephone is enabled to communicate with the instructor's telephone, and the voice from the instructor's telephone is not transmitted to the other party's telephone.

Therefore, when the substitute makes a call on behalf of the user and determines that the call is an unnecessary call, the instructor can monitor the call between the other party and the substitute. In addition, the instructor can issue instructions to the substitute without being heard by the other party.

(8) In the relay device against unwanted calls according to the present invention, the unnecessary identification data is press sound data of a predetermined button pressed on the substitute telephone, or predetermined words uttered by the substitute caller on the substitute telephone. It is characterized by

Therefore, by pressing a predetermined button or uttering a predetermined word, the substitute can output the unnecessary identification data and request the monitor of the instructor.

(9) The relay device against unwanted calls according to the present invention is characterized in that the supervisor's telephone is a police telephone used by police officers.

Therefore, the police officer can monitor and give guidance as a guide.

(10)(11)(12) An unwanted call countermeasure relay device according to the present invention is an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, wherein Telephone number acquisition means for acquiring the telephone number of the other party's telephone based on the call, and if the telephone number of the other party's telephone is recorded in a blacklist, the other party's telephone can be communicated with the user's telephone. In addition, a call establishment means is provided for enabling communication between the user's telephone and the instructor's telephone and preventing transmission of voice from the instructor's telephone to the partner's telephone.

Therefore, the instructor can monitor the conversation between the user and the other party to the suspicious party. Furthermore, the instructor can instruct the user on how to respond so as not to be heard by the other party.

(13) The relay device against unwanted calls according to the present invention is characterized in that the leader is a policeman, a person in charge of an alternative processing company, or a relative of the user.

Thus, a police officer, an alternate disposal company representative, or a relative of the user can serve as the user's mentor.

(14)(15)(16) An unwanted call countermeasure relay device according to the present invention is an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, wherein a call is established with the user telephone. unnecessary call determination means for determining whether or not the call is an unnecessary call based on call data between the other party's telephone and the user's telephone; A call establishment means is provided for enabling communication between the user's telephone and the instructor's telephone and for preventing transmission of voice from the instructor's telephone to the other party's telephone.

Therefore, the instructor can monitor the conversation between the user and the other party to the suspicious party. Furthermore, the instructor can instruct the user on how to respond so as not to be heard by the other party.

(17) In the relay device against unwanted calls according to the present invention, the unwanted call judging means judges whether or not the call is an unwanted call based on the content of the call data. It is characterized by judging whether it is a telephone call or judging whether it is an unnecessary telephone call based on the unnecessary identification data from the user's telephone or the substitute telephone included in the call data.

Therefore, it is possible to determine that the call is an unnecessary call based on the content of the call data, voice features of the other party in the call data, or unnecessary identification data, and monitor the call by the instructor.

(18)(19)(20) An unwanted call countermeasure relay device according to the present invention is an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, wherein Unwanted call countermeasure execution means for executing undesired call countermeasure processing when judging that the call is an unwanted call based on the number or voice data of the other party, and recording in the unwanted call countermeasure relay device when the unwanted call countermeasure processing is executed. alarm transmitting means for transmitting an alarm to users of other user's telephones having addresses within the same predetermined area as the address of said user's telephone, based on the telephone number and address of each of said user's telephones. and

Therefore, if there is a phone call from a suspicious party to the user, it is possible to issue a warning to the user within the same area.

(21)(22)(23) An unwanted call countermeasure relay device according to the present invention is an unwanted call countermeasure relay device capable of communicating with a plurality of user telephones used by a user. A telephone number acquiring means for acquiring the telephone number of the other party's telephone based on the call from the telephone, and recording the acquired telephone number of the other party's telephone along with the time in a recording unit, thereby making a call to the plurality of user's telephones. telephone number storing means for accumulating a history of the telephone numbers of the other party's telephones that have performed the above-mentioned telephone number acquisition means; , and call blocking means for not establishing a call with the other party's telephone.

Therefore, when there are many calls from the same phone number, it is possible to avoid answering calls from the same phone number.

"Call establishment control means" corresponds to steps S22, S24, and S26 in the embodiment.

"Call establishment means" corresponds to steps S12, S15, and S18 in the embodiment.

"User information transmitting means" corresponds to step S23 in the embodiment.

"Telephone number obtaining means" corresponds to step S11 in the embodiment.

"Unnecessary call determining means" corresponds to step S25 in the embodiment.

In the embodiment, steps S23 and S24 correspond to the "unnecessary call countermeasure execution means".

In the embodiment, step S24 corresponds to the "unnecessary call countermeasure execution control means".

In the embodiment, step S19 corresponds to "alarm transmission means".

In the embodiment, the "alarm transmission control means" corresponds to step S29.

"Telephone number storing means" corresponds to step S201 in the embodiment.

"Call blocking means" corresponds to step S19 in the embodiment.

A "device" is a concept that includes not only one computer, but also a plurality of computers connected via a network or the like. Therefore, when the means (or part of the means) of the present invention are distributed in multiple computers, these multiple computers correspond to the device.

"Program" means not only programs that can be directly executed by the CPU, but also programs in source format, compressed programs, encrypted programs, programs that work in cooperation with the operating system, etc. It is a concept that includes

It is a functional configuration of the unwanted call countermeasure system according to the first embodiment. It is the system configuration of the unwanted call countermeasure system. It is a hardware configuration of a relay device (countermeasures server device). It is a hardware configuration of an agent display device. It is a hardware configuration of the connection device. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. This is an example of a blacklist. It is an example of user information. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. It is a functional configuration of the unwanted call countermeasure system according to the second embodiment. It is the system configuration of the unwanted call countermeasure system. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. It is a functional configuration of the unwanted call countermeasure system according to the third embodiment. It is the system configuration of the unwanted call countermeasure system. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. It is a functional configuration of the unwanted call countermeasure system according to the fourth embodiment. It is the system configuration of the unwanted call countermeasure system. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. It is an example of a user list. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. It is a functional configuration of the unwanted call countermeasure system according to the fifth embodiment. FIG. 10 is a flowchart of unwanted call countermeasure processing; FIG. This is a history of recorded caller telephone numbers.

1. 1st embodiment
1.1 Functional Configuration FIG. 1 shows a functional block diagram of an unwanted call countermeasure system according to one embodiment of the present invention. When the other party's telephone 10 calls the user's telephone 40, the relay device 20 acquires the telephone number of the other party's telephone 10 included in the call. The telephone number transmitting means 22 of the relay device 20 transmits the obtained telephone number of the other party's telephone 10 to the countermeasure server device 30 .

The call establishment means 32 of the countermeasure server device 30 determines whether or not the telephone number of the other party's telephone 10 is recorded in the blacklist 36 . The blacklist 36 records the telephone numbers of the other party's telephones 10 that have made unwanted calls such as fraudulent calls. If the telephone number of the other party's telephone 10 is not recorded in the blacklist 36, the call establishment instruction means 32 instructs the relay device 20 to enable a call between the other party's telephone 10 and the user's telephone 40. instruct. In response to this, the call establishment means 24 of the relay device 20 enables the other party's telephone 10 and the user's telephone 40 to communicate with each other.

On the other hand, if the telephone number of the other party's telephone 10 is recorded in the blacklist 36, the relay device 20 is configured to enable communication between the other party's telephone 10 and the pre-registered substitute telephone 50. instruct. In response to this, the call establishing means 24 of the relay device 20 enables the call between the other party's telephone 10 and the substitute telephone 50 .

Furthermore, if the other party's telephone 10 is recorded in the blacklist 36, the user information transmitting means 34 sends the above-mentioned Send user information. In response to this, the substitute display device displays the user information.

As described above, if the call is from a caller registered in the blacklist, the substitute person pretends to be the user and talks with the caller to obtain the caller's information. At this time, the user information is displayed on the substitute display device 60 so that the substitute can see it during the call so that the substitute can easily impersonate the user.

1.2 System configuration and hardware configuration Figure 2 shows the system configuration of the unwanted call countermeasure system. The user's telephone 40 is connected to the other party's telephone 10 via a telephone line. The user's telephone 40 is provided with a connection device 70 and is connected to a telephone line via the connection device 70 . The connection device 70 is a device for connecting to the Internet. This is unnecessary if the user's telephone 40 has a function of connecting to the Internet.

The connection device 70 is connected to the relay device 20 via the Internet. A countermeasure server device 30, a substitute person's telephone 50, and a substitute person's display device 60 are connected to the relay device 20 via the Internet.

FIG. 3 shows the hardware configuration of the relay device 20 and the countermeasure server device 30. As shown in FIG. The symbol of the relay device 20 is shown, and the symbol of the countermeasure server device 30 is shown in parentheses.

A memory 23 , an SSD 25 , a DVD-ROM drive 27 and a communication circuit 29 are connected to the CPU 21 of the relay device 20 . The communication circuit 29 is a circuit for connecting to the Internet.

An operating system 201 and a relay program 203 are recorded on the SSD 25 . The relay program 203 cooperates with the operating system 201 to exert its functions. These programs are recorded on the DVD-ROM 205 and installed on the SSD 25 via the DVD-ROM drive 27 .

A memory 33 , an SSD 35 , a DVD-ROM drive 37 and a communication circuit 39 are connected to the CPU 31 of the countermeasure server device 30 . The communication circuit 39 is a circuit for connecting to the Internet.

An operating system 301 and a countermeasure server program 303 are recorded in the SSD 35 . The countermeasure server program 303 cooperates with the operating system 301 to exert its functions. These programs are recorded on the DVD-ROM 305 and installed on the SSD 35 via the DVD-ROM drive 37 .

FIG. 4 shows the hardware configuration of the substitute display device 60 arranged near the substitute telephone 50. As shown in FIG. A memory 63 , an SSD 65 , a DVD-ROM drive 67 , a communication circuit 69 , a display 62 and a keyboard/mouse 64 are connected to the CPU 61 . Communication circuit 69 is a circuit for connecting to the Internet.

An operating system 601 and a display program 603 are recorded on the SSD 65 . The display program 603 cooperates with the operating system 601 to exhibit its functions. These programs are recorded on the DVD-ROM 605 and installed on the SSD 65 via the DVD-ROM drive 67 .

FIG. 5 shows the hardware configuration of the connection device 70 for connecting the user's telephone 74 to the relay device 20 on the Internet. A memory 73 , an SSD 75 , a DVD-ROM drive 77 , an internet communication circuit 79 , a telephone communication circuit 72 and a user telephone 74 are connected to the CPU 71 . Internet communication circuit 79 is a circuit for connecting to the Internet. A telephone communication circuit 72 is a circuit for connecting to a telephone line.

An operating system 701 and a connection program 703 are recorded on the SSD 75 . The connection program 703 cooperates with the operating system 701 to exert its functions. These programs are recorded on the DVD-ROM 705 and installed on the SSD 75 via the DVD-ROM drive 77 .

1.3 Unwanted Call Countermeasure Processing FIG. 6 shows a flowchart of the unwanted call countermeasure processing. When the CPU 71 of the connection device 70 shown in FIG. 2 (hereinafter sometimes abbreviated as the connection device 70) receives a call from the other party's phone 10 to the user's phone 40 (step S1), the connection between the other party's phone and the user's phone The telephone number is transmitted to relay device 20 (step S2).

The CPU 21 of the relay device 20 (hereinafter sometimes abbreviated as the relay device 20) transmits the received telephone numbers of the other party's telephone and the user's telephone to the countermeasure server device 30 (step S11).

The CPU 31 of the countermeasure server device 30 (hereinafter sometimes abbreviated as the countermeasure server device 30) determines whether or not the received telephone number of the other party's telephone is recorded in the blacklist (step S21). FIG. 7 shows a blacklist recorded in the SSD 35 of the countermeasure server device 30. As shown in FIG. In the blacklist, phone numbers that have committed crimes in the past are recorded along with the type of crime.

If the telephone number of the other party's telephone is not recorded in this blacklist, the countermeasure server device 30 instructs the relay device 20 to connect the other party's telephone 10 to the user's telephone 40 as normal processing (step S22).

In response, the relay device 20 connects the other party's telephone 10 to the user's telephone 40 via the connection device 70 (step S12). In this manner, the user's telephone 40 can be called and connected to the other party's telephone 10 .

On the other hand, in step S21, if the telephone number of the other party's telephone is recorded in the blacklist, the countermeasure server device 30 acquires user information from the user information table based on the user's telephone number.

FIG. 8 shows a user information table recorded in the SSD 35 of the countermeasure server device 30. As shown in FIG. This user information table records user information acquired when a user applied for use of this system. The user's name, address, age, gender, and other information necessary for a substitute person to impersonate the user is recorded.

The countermeasure server device 30 acquires the user information corresponding to the user's telephone number and transmits it to the substitute person display device 60 via the Internet (step S23).

The CPU 61 of the substitute display device 60 (hereinafter sometimes abbreviated as the substitute display device 60) displays the received user information on the display 62 (step S31).

The countermeasure server device 30 calls the substitute person's telephone 50 instead of calling the user's telephone 40, and transmits an instruction to the relay device 20 to connect the other party's telephone 10 to the substitute person's telephone 50 (step S24). In response, the relay device 20 connects the other party's telephone 10 to the substitute telephone 50 (step S12). In this manner, the substitute telephone set 50 can be called and connected to the other party's telephone set 10 .

When the substitute telephone 50 is called, the user information is displayed on the substitute display device 60, so that a police officer of the same sex and age as the user can start the call as a substitute. .

A police officer who is a substitute makes a call with the other party on behalf of the user. As a result, it is possible to acquire information on the other party, who is the criminal, and lead to the arrest of the criminal. At this time, since the user information is displayed on the substitute person display device 60, it becomes easier for the person to act like the user.

Although not shown in the flow chart, the process ends when the other party's telephone or the substitute telephone sets the call.

1.4 Miscellaneous
(1) In the above embodiment, a police officer was taken as an example of a substitute. However, the substitute may be an employee of a company that accepts the substitute, an employee of a security company, or a relative of the user.

(2) In the above embodiment, the connection device 70 is connected to the user's telephone 40 so that it can be connected to the relay device 20 via the Internet. However, if the user's telephone 40 has a function of connecting to the Internet, the connection device 70 may not be provided.

(3) In the above embodiment, the relay device 20 and the countermeasure server device 30 are provided separately, but they may be integrated. A flowchart for this case is shown in FIG.

(4) In the above embodiment, the alternative personal telephone was explained as a fixed telephone. However, a smart phone or the like may be used as the substitute telephone.

(5) In the above embodiment, if the telephone number of the other party's telephone 10 is recorded in the blacklist, countermeasure processing (connecting to the substitute telephone) is performed. However, instead of step S21, when there is a call from the other party's telephone 10, the countermeasure server device 30 may once respond with an automatic voice and issue a question to the other party.

For example, a question such as "Is the call to Mr. XX correct? If not, please say yes" is transmitted to the other party's telephone 10 by an automatic voice. In response to this, when the other party replies "yes", the countermeasure server device 30 analyzes the features (voiceprint, etc.) of the voice waveform. In the countermeasure server device 30, features of the voice waveforms of criminals are recorded in advance as a blacklist. If the feature of the voice waveform of the other party is registered in the blacklist, countermeasure processing is executed.

By using the features of the voice waveform in this way, it is possible to determine whether a fraudulent call is made by changing the phone number.

(5) In the above embodiment, the phone number is registered in the blacklist to determine whether it is a fraudulent call or the like. However, an IP address or the like may be used instead of the telephone number. The same applies to each of the following embodiments.

(6) In the above embodiment, when the substitute determines that the other party is a fraud, by pressing a predetermined button (for example, #99) on the substitute telephone 50, this is sent to the countermeasure server device 30 via the relay device 20. You can let it be transmitted. In response to pressing of a predetermined button, the countermeasure server device 30 transmits an instruction requesting to stop withdrawal from the user's bank account to the management server device of the financial institution or the like. In this way, even if the user has already been deceived, payment of money can be stopped. A similar function can be used for the substitute person's telephone 50 and the instructor's telephone 80 in each of the following embodiments.

(7) In the above embodiment, fraudulent calls are used as unwanted calls. However, pushy sales calls and sales calls can also be targeted as unwanted calls.

(8) In the above embodiment, the substitute personal telephone 50 is called by the ring tone. However, a lamp or the like may be turned on for calling. The same applies to the instructor's telephone 80 in the following embodiments.

(9) In the above embodiment, the same measures are taken regardless of the types recorded in the blacklist. However, depending on the type, such as whether it is a special fraud or a sales pitch, the countermeasure contents shown in the following embodiments may be adopted and the countermeasure contents may be changed.

(10) The above modification can be applied to other embodiments as long as it does not contradict its essence.

2. Second embodiment
2.1 Functional Configuration FIG. 10 shows a functional block diagram of the unwanted call countermeasure system according to the second embodiment. When the other party's telephone 10 calls the user's telephone 40, the relay device 20 acquires the telephone number of the other party's telephone 10 included in the call. The telephone number transmitting means 22 of the relay device 20 transmits the obtained telephone number of the other party's telephone 10 to the countermeasure server device 30 .

The call establishment means 32 of the countermeasure server device 30 determines whether or not the telephone number of the other party's telephone 10 is recorded in the blacklist 36 . The blacklist 36 records the telephone numbers of the other party's telephones 10 that have made unwanted calls such as fraudulent calls. If the telephone number of the other party's telephone 10 is not recorded in the blacklist 36, the call establishment instruction means 32 instructs the relay device 20 to enable a call between the other party's telephone 10 and the user's telephone 40. instruct. In response to this, the call establishment means 24 of the relay device 20 enables the other party's telephone 10 and the user's telephone 40 to communicate with each other.

On the other hand, if the telephone number of the other party's telephone 10 is recorded in the blacklist 36, the relay device 20 is configured to enable communication between the other party's telephone 10 and the pre-registered substitute telephone 50. instruct. In response to this, the call establishment means 40 of the relay device 20 enables the other party's telephone 10 and the substitute person's telephone 50 to communicate with each other.

Countermeasure server device 30 acquires a call between counterparty's phone 10 and substitute person's phone 50 via relay device 20, and presses a specific button (for example, #11) input by substitute person's phone 50 during the call. Determine whether or not the pressing sound appears. When the pressing sound appears, the communication establishment instruction means 32 instructs the relay device 20 to connect the substitute person's telephone 50 to the other party's telephone 10 while also connecting it to the instructor's telephone 80 . At this time, an instruction is given to establish a connection so that the other party's telephone 10 cannot hear the call between the instructor's telephone 80 and the substitute person's telephone 50. - 特許庁

The call establishing means 24 of the relay device 20 which has received the instruction connects the other party's telephone 10 and the substitute person's telephone 50 to the instructor's telephone 80 while maintaining the connection between the substitute person's telephone 50 and the other party's telephone 10.例文帳に追加Also, the call between the substitute person's telephone 50 and the instructor's telephone 80 is made inaudible to the other party's telephone 10.例文帳に追加

As described above, if the substitute judges that the instructor's guidance is necessary during the call with the other party and presses a predetermined button, the substitute can receive guidance from the instructor in a way that the other party does not understand. .

It is possible to receive advice from a leader such as a police officer, smoothly respond to the other party, and obtain information on the other party.

2.2 System Configuration and Hardware Configuration FIG. 11 shows the system configuration of the unwanted call countermeasure system according to the second embodiment. In this embodiment, an employee of a substitute company that works as a substitute makes a call on the substitute's telephone 50, and at the request of the substitute, a police officer uses the instructor's telephone 80 to watch the conversation. I have to.

The hardware configurations of the connection device 70, the relay device 20, and the countermeasure server device 30 are the same as in the first embodiment.

2.3 Unnecessary Call Countermeasure Processing FIGS. 12 and 13 show flowcharts of the unwanted call countermeasure processing. The process shown in FIG. 12 connects the other party's telephone 10 to the substitute telephone 50 if the telephone number of the other party's telephone 10 is listed in the blacklist, and is the same as in the first embodiment.

As shown in steps S3 and S13 in FIG. 13, the call data of the other party's telephone 10 and the substitute telephone 50 are transmitted to the countermeasure server device 30 via the relay device 20. FIG. Therefore, the countermeasure server device 30 can watch the call data.

The substitute (an employee of the substitute underwriting company) speaks with the other party and determines whether the other party is trying to commit fraud or the like. When it is determined that a fraud is being attempted, the substitute presses a predetermined button (here, #11) on substitute telephone 50. FIG. This pressing sound is superimposed on the call data.

When countermeasure server device 30 detects that #11 has been pressed (step S25), it calls instructor telephone 80 to connect instructor telephone 80 to partner telephone 10, substitute telephone 50, and instruct instructor telephone. An instruction is given to the relay device 20 so that the voice of 80 does not reach the other party's telephone 10 (step S26). In response to this, the relay device 20 connects the other party's telephone 10, the substitute person's telephone 50 and the instructor's telephone 80 as instructed. In addition, the voice of the instructor's telephone 80 is set so that it does not reach the other party's telephone 10 (silent monitor) (step S14).

Therefore, the instructor (policeman) of the instructor's telephone 80 can issue a response instruction to the substitute while monitoring the contents of the conversation between the other party and the substitute without the other party knowing. Therefore, the substitute can appropriately respond to the other party and efficiently obtain the other party's information.

If #11 is not pressed until the end of the call, step S26 is not executed and the process ends.

2.4 Miscellaneous
(1) In the above embodiment, the example of the substitute is the employee of the company who accepts the substitute, and the police officer is used as the instructor. However, an employee of a security company, a relative of the user, or the like may be used as a substitute.

(2) In the above embodiment, the pressing sound of #11 is used as unnecessary identification data. However, pressing sounds of other buttons may be used as unnecessary identification data. Also, a predetermined word such as a specific word "cleaning and home delivery came at the same time" may be used as the unnecessary identification data. In this case, the countermeasure server device 30 may convert the voice data into text data and determine whether or not the above words have been uttered.

Also, when using a smartphone as the substitute telephone 50, by installing an application for this system, a predetermined unnecessary identification button is displayed on the screen, and pressing this button transmits unnecessary identification data. You may do so. In this case, the unnecessary identification data may be a daily sound (the sound of a washing machine, the end sound of a microwave oven, etc.) so as not to be discriminated by the other party. Moreover, it may be a sound in a region outside the audible frequency band.

Furthermore, instead of the human judgment as described above, whether or not to connect to the trainer's telephone 80 may be determined based on the content of the conversation acquired and converted into text by the countermeasure server device 30 . In this case, whether or not the call is an unwanted call may be determined by giving the conversation text to a machine learning model learned from the conversation text of an unwanted call such as a fraudulent call and the conversation text of a normal phone call. In that case, a predetermined period of time (such as 3 minutes) from the start of the conversation text is often the same even in an unwanted call as in a normal conversation. Therefore, it is preferable not to use the conversation text for the predetermined time period neither in learning nor in determination.

Alternatively, determination may be made based on the number of specific words included in the conversational text without using machine learning.

Furthermore, the voice waveform features (voiceprint, etc.) of the offender are recorded in advance in the countermeasure server device 30 as a blacklist, and if the opponent's voice waveform features (voiceprint, etc.) are recorded in the blacklist, the instructor It may be connected to the telephone 80 .

(3) In the above embodiment, the relay device 20 and the countermeasure server device 30 are provided separately, but they may be integrated. Flowcharts for this case are shown in FIGS.

(4) In the above embodiment, the substitute person display device 60 is provided to display user information. However, the substitute person display device 60 may not be provided.

In addition, an instructor display device 80 may be provided to display user information. Furthermore, the computer operated by the instructor may transmit the instructions to the substitute person display device 60 via the countermeasure server device 30 .

(5) The above modifications are applicable to other embodiments as long as they do not contradict the essence.

3. Third embodiment
3.1 Functional Configuration FIG. 16 shows a functional block diagram of the unwanted call countermeasure system according to the third embodiment. When the other party's telephone 10 calls the user's telephone 40, the relay device 20 acquires the telephone number of the other party's telephone 10 included in the call. The telephone number transmitting means 22 of the relay device 20 transmits the obtained telephone number of the other party's telephone 10 to the countermeasure server device 30 .

The call establishment means 32 of the countermeasure server device 30 determines whether or not the telephone number of the other party's telephone 10 is recorded in the blacklist 36 . The blacklist 36 records the telephone numbers of the other party's telephones 10 that have made unwanted calls such as fraudulent calls. If the telephone number of the other party's telephone 10 is not recorded in the blacklist 36, the call establishment instruction means 32 instructs the relay device 20 to enable a call between the other party's telephone 10 and the user's telephone 40. instruct. In response to this, the call establishment means 24 of the relay device 20 enables the other party's telephone 10 and the user's telephone 40 to communicate with each other.

On the other hand, if the telephone number of the other party's telephone 10 is recorded in the blacklist 36, it not only instructs the relay device 20 to enable communication between the other party's telephone 10 and the user's telephone 40, but also , the partner's telephone 10 and the user's telephone 40 are instructed to the relay device 20 to connect to the instructor's telephone 80 . In this embodiment, a call between the other party's telephone 10 and the user's telephone 40 can be monitored by the instructor's telephone 80, a call can be made between the instructor's telephone 80 and the user's telephone 40, and further , the instructor instructs that the voice of the instructor's telephone 80 should not reach the other party's telephone 40. - 特許庁

The call establishing means 24 of the relay device 20 that has received the instruction connects the other party's telephone 10 and the user's telephone 40 to the instructor's telephone 80 while maintaining the connection between the user's telephone 40 and the other party's telephone 10 . The voice of the instructor's telephone 80 is not transmitted to the other party's telephone 10 (silent monitor).

As described above, if the call is from a phone number recorded in the blacklist, it is possible to deal with the call while receiving guidance from the instructor so that the other party does not know the call.

To receive advice from an instructor such as a relative of a user, to prevent being deceived by fraud or the like, and to obtain information on the other party by smoothly dealing with the other party.

3.2 System Configuration and Hardware Configuration FIG. 17 shows the system configuration of the unwanted call countermeasure system according to the third embodiment. In this embodiment, a member of the user's family watches the conversation using the instructor's telephone 80 and instructs the user on how to respond.

The hardware configurations of the connection device 70, the relay device 20, and the countermeasure server device 30 are the same as those of the first embodiment.

3.3 Unwanted Call Countermeasure Processing FIG. 18 shows a flowchart of the unwanted call countermeasure processing. When receiving a call from the other party's telephone 10 to the user's telephone 40 (step S1), the connection device 70 transmits the telephone numbers of the other party's telephone and the user's telephone to the relay device 20 (step S2).

The relay device 20 transmits the received telephone numbers of the other party's telephone and the user's telephone to the countermeasure server device 30 (step S11). Also, the user's telephone 40 is called and the other party's telephone 10 is connected to the user's telephone 40 (step S15). Thereby, a call can be made between the other party and the user.

The countermeasure server device 30 determines whether or not the received telephone number of the other party's telephone is recorded in the blacklist shown in FIG. 7 (step S21).

The countermeasure server device 30 does not perform any special processing if the telephone number of the other party's telephone is not recorded in this blacklist.

On the other hand, in step S21, if the telephone number of the other party's telephone is recorded in the blacklist, the countermeasure server device 30 maintains the connection between the other party's telephone 10 and the user's telephone 40, and gives instructions recorded in advance on them. The relay device 20 is instructed to call and connect to the personal telephone 80 (step S27). In addition, an instruction is given so that the voice of the instructor's telephone 80 cannot be heard by the other party's telephone 10.例文帳に追加

When receiving this instruction, the relay device 20 connects the other party's telephone 10, the user's telephone 40 and the instructor's telephone 80 (step S16). Also, the voice of the instructor's telephone 80 is made inaudible to the other party's telephone 10. - 特許庁

In this way, the user's relatives (such as his son) can monitor the call between the other party and the user for calls from telephone numbers recorded in the blacklist. In addition, since the instructor's voice is not transmitted to the other party, it is possible to instruct the user how to handle the situation without the other party knowing.

3.4 Miscellaneous
(1) In the above embodiment, the user's relatives are used as instructors. However, the instructor may be an employee of a security company, an employee of a company that undertakes an instructor, or a police officer.

(2) In the above embodiment, the instructor's telephone is a fixed telephone. However, a mobile phone such as a smart phone may be used as the trainer's phone.

(3) In the above embodiment, the case where the instructor picks up the receiver on the instructor telephone 80 and the connection is established has been described. However, if the instructor does not pick up the instructor telephone 80, the instructor cannot perform silent monitoring.

In this case, the instructor telephones 80 may be called in order until the connection is established. Alternatively, a plurality of instructor telephones 80 may be called all at once, and the instructor telephone 80 to which connection is established first may be set as a connection destination.

In addition, if the connection with the instructor's telephone 80 cannot be established, the content of the call is recorded in the countermeasure server device 80, and after the call is finished, it is sent by e-mail or the like to a predetermined destination (user's relatives, etc.). You may do so. At this time, instead of the voice of the call, data obtained by converting the voice of the call into text may be transmitted.

(4) In the above embodiment, the countermeasure server device 30 performs silent monitoring by the instructor's telephone 80 if the telephone number of the other party's telephone 10 is recorded in the blacklist. However, instead of or in addition to this, if the countermeasure server device 30 detects unnecessary identification data by, for example, pressing #11 during a call by the user, the trainer telephone 80 will start silent monitoring. may

In addition, as described above, the countermeasure server device 80 determines whether the call data is a fraudulent call or the like using a machine-learned model. Silent monitor may be started.

(5) In the above embodiment, the relay device 20 and the countermeasure server device 30 are provided separately, but they may be integrated. A flowchart for this case is shown in FIG.

(6) In the above embodiment, the voice of the instructor's telephone 80 is not transmitted to the other party's telephone 10 . However, by pressing a predetermined button (for example, #22) on the instructor's telephone 80, the relay device 20 acquires this signal, and the voice of the instructor's telephone 80 may be transmitted to the other party's telephone 10. For example, even if the instructor instructs the user on how to respond, it does not proceed well, and when it is judged that a crisis such as showing this personal information is imminent, the instructor tells the other party that he/she is a guardian or a police officer. to hang up the phone.

(7) In the above embodiment, it is assumed that there is one instructor's telephone 80 . However, a plurality of instructor telephones 80 may be provided. For example, when the instructor who is connected first requests a further instructor, he/she transmits unnecessary identification data by pressing #11 or the like, and in response to this, the countermeasure server device 30 sends the relay device 20 a new instructor phone. 80 may be connected. In this case, the voice of the new instructor's telephone 80 should not be transmitted to the other party (transmitted to telephones other than the other party).

(8) The above modification can be applied to other embodiments as long as it does not contradict its essence.

4. Fourth embodiment
4.1 Functional Configuration FIG. 20 shows the functional configuration of the relay system against unwanted calls according to the fourth embodiment of this invention. A large number of user telephones 40 a . . . 40 n are connected to the relay device 20 .

A call from the other party's telephone 10 is given to the user's telephone 40a through the relay device 20. FIG. When the user's telephone 40a responds to this call, a call is established between the other party's telephone 10 and the user's telephone 40a.

Unnecessary call countermeasure execution means 310 of countermeasure server device 30 executes an unnecessary call countermeasure process when judging that the call is an unnecessary call such as a fraudulent call based on the telephone number of the other party's telephone 10, unnecessary identification data, and the contents of the call. For example, the countermeasure processing shown in the first to third embodiments is executed, or the other party's telephone 10 is disconnected so that communication with the user's telephone 40a is disabled.

Here, it is assumed that the other party's telephone 10 that called (or made a call to) the user's telephone 40a was subjected to unwanted call countermeasure processing by the countermeasure server device 30 as a fraudulent call.

The alarm transmitting means 312 acquires the telephone number of the user's telephone 40a. Based on the telephone number, the user list 314 is referenced to identify the address of the user (for example, identify even the municipality).

Subsequently, the warning transmitting means 312 refers to the user list 314 and picks up users in the same area as the user. The user telephones 40b to 40n of the picked-up users are called and connected, and an automatic voice warning that unwanted calls have occurred in the area concerned is played.

In this way, damage such as fraudulent calls in the same area can be prevented.

4.2 System Configuration and Hardware Configuration FIG. 21 shows the system configuration of the unwanted call countermeasure system according to the fourth embodiment. In this embodiment, a large number of user telephones 40a, 40b, . . . 40n are connected via the Internet. If the user's telephone does not have a function of directly connecting to the Internet, it is connected to the Internet via the connection device 70 .

The hardware configurations of the connection device 70, the relay device 20, and the countermeasure server device 30 are the same as in the first embodiment.

4.3 Unwanted Call Warning Processing FIGS. 22 and 23 show flowcharts of unnecessary call warning processing. In this embodiment, the unwanted call countermeasure processing in the first embodiment is used for explanation, but the second and third embodiments and other unwanted call countermeasure processing may be performed. .

The processing shown in FIG. 22 is the same as that shown in FIG. 12 of the first embodiment. If the telephone number of the other party's telephone 10 is recorded in the blacklist, countermeasure server device 30 executes steps S23 and S24 as unwanted call countermeasure processing.

If the telephone number of the other party's telephone 10 is recorded in the blacklist, the countermeasure server device 30 refers to the user list 314 recorded in the SSD 35 to specify the address (region) of the user (step S27). . An example of the user list is shown in FIG. This user list is created based on the information acquired when the user applied for use of this system, and is recorded in the SSD 35 . As shown in the figure, at least the user's telephone number and user's address are recorded.

The countermeasure server device 30 identifies the user's address (area) based on this list. For example, if it is a big city, it specifies a ward, and if it is other than that, it specifies an area up to a municipality.

Subsequently, the user list is referred to, and telephone numbers of users in the same area as the identified area are selected (step S28). Subsequently, the countermeasure server device 30 transmits a pre-recorded warning voice (voice such as "A fraudulent call has occurred in this area. Please be careful.") to the relay device 20, and picks up A call is made to the user's telephone number and an instruction is given to play this warning voice (step S29).

Upon receipt of the above instruction, the relay device 20 sequentially calls the received telephone numbers, and if a connection is established, issues a warning sound (step S16).

Therefore, if an unwanted call such as a fraudulent call occurs, it is possible to warn users in the same area. Fraudulent calls tend to occur continuously within the same area, so this is an effective preventive measure.

4.4 Miscellaneous
(1) In the above embodiment, a warning voice is sent to other users' telephones. However, a short message or the like may be sent if other users' telephones are compatible.

In addition, if the user's e-mail address is recorded in the user list, it is possible to send a warning by e-mail. In this case, the countermeasure server device 30 can also send the mail by itself without requesting the relay device 20 .

(2) In the above embodiment, the relay device 20 and the countermeasure server device 30 are provided separately, but they may be integrated. Flowcharts for this case are shown in FIGS.

(3) The above modification can be applied to other embodiments as long as it does not contradict its essence.

5. Fifth embodiment
5.1 Functional Configuration FIG. 27 shows the functional configuration of the unwanted call countermeasure system according to the fifth embodiment of the present invention. This embodiment focuses on the fact that many fraudulent calls are made from the same phone number in a short period of time, and is intended to take countermeasures.

A large number of user telephones 40a, 40b . . . 40n are connected to the relay device 20. When one of the user's telephones 40 a , 40 b . The telephone number obtaining means 210 transmits the obtained telephone number of the other party's telephone 10 to the countermeasure server device 30 .

The telephone number storage means 320 of the countermeasure server device 30 records the telephone number in the recording unit 322 together with the date and time of reception. In this manner, the telephone number of the other party's telephone 10 that called at least one of the user's telephones 40a, 40b, . . .

Here, it is assumed that a new call is made to the user's telephone 40a from the other party's telephone 10, which is making many calls. The telephone number acquiring means 210 of the relay device 20 acquires the telephone number of the other party's telephone 10 and transmits it to the countermeasure server device 30 . The telephone number storage means 320 of the countermeasure server device 30 stores this telephone number in the recording section 322 .

Call blocking control means 324 refers to the history recorded in recording unit 322, and confirms that the telephone number of the other party's telephone 10 that has made the current call has passed a predetermined number of times (for example, 30 times or more) within a predetermined period (for example, today). ) matches the telephone number that made the call. If they match, there is a high possibility that it is a fraudulent call, so the call blocking control means 324 instructs the relay device 20 to disconnect the current call without transmitting it to the user's telephone 40a.

The call blocking control means 212 of the relay device 20 disconnects the current call from the other party's telephone 10 and does not connect to the user's telephone 40a.

As described above, it is possible to cut off calls from a large number of callers with the same telephone number and prevent damages caused by fraudulent calls.

5.2 System Configuration and Hardware Configuration The system configuration of the unwanted call countermeasure system according to the fifth embodiment is the same as that shown in FIG. In this embodiment, a large number of user telephones 40a, 40b, . . . 40n are connected via the Internet. If the user's telephone does not have a function of directly connecting to the Internet, it is connected to the Internet via the connection device 70 .

The hardware configurations of the connection device 70, the relay device 20, and the countermeasure server device 30 are the same as in the first embodiment.

5.3 Unwanted Call Countermeasure Processing FIG. 28 shows a flowchart of the unwanted call countermeasure processing. When receiving a call from the other party's telephone 10 to the user's telephone 40 , the relay device 20 transfers the other party's telephone number, the date and time of the call, and the like to the countermeasure server device 30 . In response to this, the countermeasure server device 30 records the other party's telephone number in the SSD 35 together with the call date and time (step S201). In this way, when there is an incoming call from the other party's telephone 10 to one of a large number of user's telephones 40 , the telephone number is recorded in the SSD 35 .

FIG. 29 shows an example of history data recorded in the SSD 35 of the countermeasure server device 30. As shown in FIG. Countermeasure server device 30 extracts, from this history data, phone numbers that have been called a predetermined number of times or more (for example, 30 or more times) within a predetermined period of time (for example, within 24 hours) as dangerous phone numbers. Countermeasure server device 30 determines whether or not the other party's telephone number that has received a call this time is this dangerous telephone number (step S202).

If it is not a dangerous telephone number, an instruction for connection is given to relay device 20 (step S204). The relay device 20 receives this and gives the call of the other party's telephone 10 to the user's telephone 40 . When the user picks up the phone, the connection is made (step S19).

If the telephone number is dangerous, countermeasure server device 30 gives a disconnection instruction to relay device 20 (step S203). The relay device 20 receives this and disconnects the call of the other party's telephone 10 without giving it to the user's telephone 40 (step S19). Therefore, no ringing tone is emitted from the user's telephone 40 and the other party's telephone 10 is not connected to the user's telephone 40 .

In this way, calls from dangerous numbers are not connected to the user's telephone set 40, and damage such as fraudulent calls can be prevented.

5.4 Miscellaneous
(1) In the above embodiment, the countermeasure server device 30 instructs the relay device 20 to disconnect the call from the dangerous phone number. However, the countermeasure server device 30 may instruct the relay device 20 to transmit a busy signal to the other party's telephone 10 without disconnecting. As a result, it is possible to make a natural busy rather than an unnatural disconnection.

(2) The above modification can be applied to other embodiments as long as it does not contradict its essence.

Claims (23)

An unwanted call countermeasure relay device capable of communicating with a user telephone used by a user,
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to the user's telephone;
If the telephone number of the other party is not recorded in the blacklist, the telephone of the other party is enabled to communicate with the user's telephone, and if the telephone number of the other party is recorded in the blacklist, the other party call establishing means for enabling the telephone to talk with a preset alternate person's telephone;
Necessary for the substitute caller to pretend to be the user of the user's phone and make a call to the substitute caller's display device that allows the substitute caller who makes a call on the said substitute caller's phone to view the screen during the call. user information transmission means for transmitting information of the user;
Unnecessary call countermeasure relay device. An unwanted call countermeasure program for realizing, by a computer, an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, the computer comprising:
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to the user's telephone;
If the telephone number of the other party is not recorded in the blacklist, the telephone of the other party is enabled to communicate with the user's telephone, and if the telephone number of the other party is recorded in the blacklist, the other party call establishing means for enabling the telephone to talk with a preset alternate person's telephone;
Necessary for the substitute caller to pretend to be the user of the user's phone and make a call to the substitute caller's display device that allows the substitute caller who makes a call on the said substitute caller's phone to view the screen during the call. An unwanted call countermeasure program for functioning as user information transmission means for transmitting information of the user concerned. A countermeasure server device connected to a relay device capable of communicating with a user telephone used by a user,
The relay device receives the telephone number of the other party's telephone from the relay device, and if the telephone number of the other party's telephone is not recorded in a blacklist, the relay device enables the telephone of the other party to communicate with the user's telephone. and if the telephone number of the other party's telephone is recorded in a blacklist, a call establishment instruction to instruct the relay device to enable communication between the other party's telephone and a preset substitute telephone. means and
Necessary for the substitute caller to pretend to be the user of the user's phone and make a call to the substitute caller's display device that allows the substitute caller who makes a call on the said substitute caller's phone to view the screen during the call. user information transmission means for transmitting information of the user;
Countermeasure server device with In the device or program according to any one of claims 1 to 3,
A device or program, wherein the alternate caller is a police officer, an alternate processing company representative, or a relative of the user. An unwanted call countermeasure relay device capable of communicating with a user telephone used by a user,
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to the user's telephone;
If the telephone number of the other party is not recorded in the blacklist, the telephone of the other party is enabled to communicate with the user's telephone, and if the telephone number of the other party is recorded in the blacklist, the other party call establishing means for enabling the telephone to talk with a preset alternate person's telephone;
Unnecessary call determination means for acquiring call data between the other party's telephone and the substitute telephone, and determining whether or not the call is an unnecessary call based on whether unnecessary identification data appears in the call data;
with
When it is determined that the call is an unnecessary call, the call establishment means enables the substitute person's telephone to communicate with the instructor's telephone, and prevents transmission of voice from the instructor's telephone to the other party's telephone. Unnecessary call countermeasure relay device. An unwanted call countermeasure program for realizing, by a computer, an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, the computer comprising:
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to the user's telephone;
If the telephone number of the other party is not recorded in the blacklist, the telephone of the other party is enabled to communicate with the user's telephone, and if the telephone number of the other party is recorded in the blacklist, the other party call establishing means for enabling the telephone to talk with a preset alternate person's telephone;
Functions as unnecessary call determination means for acquiring call data between the other party's telephone and the substitute telephone and determining whether or not the call is an unnecessary call based on whether unnecessary identification data appears in the call data. An unwanted call countermeasure program for
When it is determined that the call is an unnecessary call, the call establishment means enables the substitute person's telephone to communicate with the instructor's telephone, and prevents the voice from the instructor's telephone from being transmitted to the other party's telephone. Unwanted call protection program. A countermeasure server device connected to a relay device capable of communicating with a user telephone used by a user,
The relay device receives the telephone number of the other party's telephone from the relay device, and if the telephone number of the other party's telephone is not recorded in a blacklist, the relay device enables the telephone of the other party to communicate with the user's telephone. and if the telephone number of the other party's telephone is recorded in a blacklist, a call establishment instruction to instruct the relay device to enable communication between the other party's telephone and a preset substitute telephone. means and
Unnecessary call for obtaining call data between the other party's telephone and the substitute telephone from the relay device, and determining whether or not the call is an unnecessary call based on whether unnecessary identification data appears in the call data. means of judgment;
with
When it is determined that the call is an unnecessary call, the call establishment instruction means instructs the relay device to enable communication between the substitute telephone and the instructor telephone, and the voice from the instructor telephone A countermeasure server device that instructs the relay device not to transmit to the other party's telephone. In the device or program according to any one of claims 5 to 7,
A device or program, wherein the unnecessary identification data is press sound data of a predetermined button pressed on the substitute telephone, or predetermined words uttered by the substitute caller on the substitute telephone. In the device or program according to any one of claims 5 to 8,
A device or program, wherein the instructor phone is a police phone used by police officers. An unwanted call countermeasure relay device capable of communicating with a user telephone used by a user,
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to the user's telephone;
If the phone number of the other party's phone is recorded in the blacklist, enabling the other party's phone to talk with the user's phone, and making it possible to talk between the user's phone and the instructor's phone, call establishment means for preventing transmission of voice from the instructor's phone to the other party's phone;
Unnecessary countermeasure telephone relay device. An unwanted call countermeasure program for realizing, by a computer, an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, the computer comprising:
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to the user's telephone;
If the phone number of the other party's phone is recorded in the blacklist, enabling the other party's phone to talk with the user's phone, and making it possible to talk between the user's phone and the instructor's phone, An unwanted call countermeasure program for functioning as call establishment means for preventing transmission of voice from the instructor's phone to the partner's phone. A countermeasure server device connected to a relay device capable of communicating with a user telephone used by a user,
When the telephone number of the other party's telephone is received from the relay device and the telephone number of the other party's telephone is recorded in a blacklist, the relay device enables the telephone of the other party to communicate with the user's telephone. , instructs the relay device to enable communication between the user's phone and the instructor's phone, and instructs the relay device not to transmit the voice from the instructor's phone to the other party's phone A countermeasure server device comprising call establishment control means for In the device or program according to any one of claims 10 to 12,
A device or program, wherein said instructor is a police officer, an alternate disposal company representative or a relative of the user. An unwanted call countermeasure relay device capable of communicating with a user telephone used by a user,
Unnecessary call determining means for determining whether or not the call is an unnecessary call based on call data between the user's telephone and the other party's telephone with which the call has been established;
When it is determined that it is an unnecessary call, the other party's phone is enabled to talk with the user's phone, and the user's phone and the instructor's phone are enabled to talk. call establishment means for preventing transmission of voice to said counterpart telephone;
Unnecessary call countermeasure relay device. An unwanted call countermeasure program for realizing, by a computer, an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, the computer comprising:
Unnecessary call determination means for determining whether or not the call is an unnecessary call, based on call data between the user's telephone and the other party's telephone with which the call has been established;
When it is determined that it is an unnecessary call, the other party's phone is enabled to talk with the user's phone, and the user's phone and the instructor's phone are enabled to talk. An unwanted call countermeasure program for functioning as call establishment means for preventing transmission of voice to the other party's telephone. A countermeasure server device connected to a relay device capable of communicating with a user telephone used by a user,
Unnecessary call determination means for determining whether or not the call is an unnecessary call based on call data between the user's telephone and the other party's telephone transmitted from the relay device;
When it is determined to be an unnecessary call, the relay device is instructed to enable communication between the other party's telephone and the user's telephone, and communication between the user's telephone and the instructor's telephone is enabled. A countermeasure server device, further comprising call establishment control means for instructing the relay device to transmit the voice from the instructor's phone to the partner's phone. In the device or program according to any one of claims 14-16,
The unnecessary call determination means determines whether or not the call is an unnecessary call based on the contents of the call data, determines whether or not the call is an unnecessary call based on the voice characteristics of the other party in the call data, or the call data. A device or program for judging whether or not it is an unwanted call based on unwanted identification data from a user's telephone set or a substitute telephone set contained therein. An unwanted call countermeasure relay device capable of communicating with a user telephone used by a user,
Unnecessary call countermeasure execution means for executing unnecessary call countermeasure processing when determining that the call is an unwanted call based on the telephone number of the other party's telephone or the voice data of the other party to the user's telephone;
When the unwanted call countermeasure processing is executed, based on the telephone number and address of each user telephone recorded in the unwanted call countermeasure relay device, an address within the same predetermined area as the address of the user telephone is determined. an alarm transmitting means for transmitting an alarm to users of other user's telephones possessed by
Unnecessary call countermeasure relay device. An unwanted call countermeasure program for realizing, by a computer, an unwanted call countermeasure relay device capable of communicating with a user telephone used by a user, the computer comprising:
Unnecessary call countermeasure execution means for executing unnecessary call countermeasure processing when determining that the call is an unwanted call based on the telephone number of the other party's telephone or the voice data of the other party to the user's telephone;
When the unwanted call countermeasure processing is executed, based on the telephone number and address of each user telephone recorded in the unwanted call countermeasure relay device, an address within the same predetermined area as the address of the user telephone is determined. An unwanted call countermeasure program for functioning as alarm transmission means for transmitting an alarm to users of other user's telephones. A countermeasure server device connected to a relay device capable of communicating with a user telephone used by a user,
Unnecessary call for instructing the relay device to execute unwanted call countermeasure processing when it is determined that the call is an unwanted call based on the telephone number of the other party's telephone for the user's telephone transmitted from the relay device or the voice data of the other party. countermeasure execution control means;
When the execution of the unwanted call countermeasure processing is instructed, based on the telephone number and address of each user telephone recorded in the unwanted call countermeasure relay device, an address within the same predetermined area as the address of the user telephone an alarm transmitting means for transmitting an alarm to the user of another user's telephone having
Countermeasure server device with An unwanted call countermeasure relay device capable of communicating with a plurality of user telephones used by a user,
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to each of the user's telephones;
telephone number storage means for storing the history of the telephone numbers of the other party's telephones that called the plurality of user's telephones by recording the acquired telephone numbers of the other party's telephones along with the times in a recording unit;
a call blocker that does not establish a call with the other party's phone if the phone number of the other party's phone acquired by the phone number acquisition means is stored in the recording unit for a predetermined number or more within a predetermined period;
Unnecessary call countermeasure relay device. An unwanted call countermeasure program for realizing, by a computer, an unwanted call countermeasure relay device capable of communicating with a plurality of user telephones used by a user, the computer comprising:
telephone number acquisition means for acquiring the telephone number of the other party's telephone based on a call from the other party's telephone to each of the user's telephones;
telephone number storage means for storing the history of the telephone numbers of the other party's telephones that called the plurality of user's telephones by recording the acquired telephone numbers of the other party's telephones along with the times in a recording unit;
If the telephone number of the other party's telephone acquired by the telephone number acquisition means is stored in the recording unit for a predetermined number or more within a predetermined period, it is unnecessary to function as a call blocking means that does not establish a call with the other party's telephone. phone protection program. A countermeasure server device connected to a relay device capable of communicating with a user telephone used by a user,
A telephone number for accumulating a history of the telephone numbers of the other party's telephones that called the plurality of user telephones by recording the telephone numbers of the other party's telephones transmitted from the relay device together with the times in a recording unit. a storage means;
Call blockage instructing the repeater not to establish a call with the other party's phone when the telephone number of the other party's telephone acquired by the telephone number acquiring means is stored in the recording unit for a predetermined number or more within a predetermined period. a control means;
Countermeasure server device with

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