JP2010028678A - Telephone service system and telephone service method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a telephone service system and telephone service method in which burden increase of costs or the like is suppressed and criminal damage caused by telephone can be prevented. <P>SOLUTION: A telephone service system includes a telephone directory database 13 storing a name of an owner of a telephone and a telephone number and a management server 12 storing a contact destination of a protector and a telephone number of a person to be protected. Further, when there is call incoming to the person to be protected stored beforehand, the management server 12 investigates a name of a calling source by referring to the telephone directory database 13. If the name of the calling source is unknown, contents of a speech between this calling source and the person to be protected and a telephone number of the calling source are recorded. The contact destination of the protector stored beforehand is then notified about the call incoming to the person to be protected. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a telephone service system and a telephone service method for preventing crime damage using a telephone.

  While telephones are widespread, crimes using telephones are also increasing. In order to prevent crimes using telephones, there is the following information processing system (see, for example, Patent Document 1). In this system, when a suspicious notification is received by telephone or the like, the notification is processed to create suspicious information. Thereafter, the information processing system determines the credibility of the suspicious information. And an alarm is notified to the concerned person based on the credibility of suspicious information. With this system, suspicious notices can be sent to the parties concerned accurately and quickly without relying on artificial arrangements.

Moreover, in order to prevent the crime damage using the telephone, there exists the following emergency call systems (for example, refer patent document 2). In this emergency call system, the telephone of the person to be protected sends voice data obtained by recording surrounding voices to the system server. This server automatically determines audio data. Thereby, the server of the system determines that there is a risk of being involved in a crime, and notifies the guardian's terminal of an alarm. In addition, voice data is automatically sent to the parent's telephone. As a result, the terminal of the person to be protected automatically sounds an alarm and instructs the guardian to respond.
JP 2006-318300 A JP 2007-241716 A

  However, each system described above has the following problems. In the case of an information processing system, when a suspicious notification is received by telephone or the like, the notification is processed to create suspicious information. Thereafter, the information processing system determines the credibility of the suspicious information. For this reason, this information processing system requires an advanced determination process for determining the credibility of suspicious information, and the burden of costs and the like increases when the system is constructed.

  In the case of an emergency call system, the system server automatically determines that there is a risk of being involved in a crime based on the voice data received from the telephone of the person to be protected. For this reason, as in the previous information processing system, the server needs advanced judgment processing to judge that there is a risk of being involved in a crime. The burden increases.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a telephone service system and a telephone service method that can solve the above-described problems, suppress an increase in costs and the like, and prevent crime damage caused by telephone calls.

  In order to solve the above-mentioned problems, the invention of claim 1 includes a first storage means for storing the name and telephone number of the telephone owner, the contact information of the guardian and the telephone number of the guardian. When there is an incoming call to the protected person stored in the second storage means, the name of the sender is referred to by referring to the first storage means When it is a sender whose name is unknown, the contents of the call between the sender and the person to be protected and the telephone number of the sender are recorded and the guardian stored in the second storage means The telephone service system is characterized by comprising: management means for notifying the contact person of an incoming call to the protected person.

  In the first aspect of the present invention, the first storage means stores in advance the name and telephone number of the owner of the telephone, and the second storage means stores the contact information of the guardian and the telephone number of the person to be protected. is doing. In such a state, when there is an incoming call to the protected person stored in the second storage means, the management means refers to the first storage means and checks the name of the caller. When the caller is unknown, the contents of the call between the caller and the person to be protected and the telephone number of the caller are recorded. At the same time, the management means notifies the guardian's contact information stored in the second storage means of the incoming call to the guardian.

  According to a second aspect of the present invention, in the telephone service system according to the first aspect, the management means determines whether or not to transmit the contents of the call when notifying an incoming call from an unknown source to the protected person. When a call is made and an instruction to send the call content is sent, the call content is sent to the guardian.

  According to a third aspect of the present invention, in the telephone service system according to the first or second aspect, when the call between the unknown caller and the protected person ends, the management means determines whether or not to save the call content. The call content is saved when an inquiry is made and an instruction to save the call content is given.

According to a fourth aspect of the present invention, in the telephone service system according to any one of the first to third aspects, the management means uses a telephone number of an unknown caller who has made a call with the guardian as an instruction of the guardian. In response, register for the service that refuses nuisance calls,
It is characterized by that.

  The invention of claim 5 stores the name and telephone number of the telephone owner as telephone directory information, and stores the contact information of the guardian and the telephone number of the person to be protected. When an incoming call is received, the name of the caller is checked by referring to the phone book information. When the caller is an unknown caller, the content of the call between the caller and the guardian and the caller's name A telephone service method characterized by recording a telephone number and notifying a guardian's contact information stored in advance of an incoming call to a guardian.

  According to the first and fifth aspects of the present invention, when an incoming call from a caller whose name is unknown is received by the guardian, the caller is notified of the call and the telephone number of the caller and the content of the call are recorded. . As a result, the guardian can know that the suspicious call was made by the guardian, and can confirm the content of the call. As a result, it is possible to prevent crime damage using the telephone.

  According to the second aspect of the present invention, when there is an incoming call from an unknown source to the guardian, the call contents are transmitted to the guardian in accordance with the guardian's instructions, so that the guardian can confirm the call contents. To. Thereby, it is possible for the guardian himself / herself to determine whether or not the caller currently in a call is related to a crime using the telephone.

  According to the invention of claim 3, since the management means stores the contents of the call between the unknown caller and the person to be protected in accordance with the instructions of the guardian, the guardian refers to the call contents at a later date. Make it possible.

  According to the invention of claim 4, since the telephone number of the unknown caller is registered in the service for refusing the nuisance call according to the instruction of the guardian, the guardian is surely protected from the subsequent call by this telephone number. Make it possible to protect.

  Next, embodiments of the present invention will be described in detail with reference to the drawings.

(Embodiment 1)
A telephone service system according to this embodiment will be described with reference to FIGS. A communication system including a telephone service system according to this embodiment is shown in FIG. The telephone service system 10 in FIG. 1 performs a service using IP (Internet Protocol). In other words, the telephone service system 10 of FIG. 1 protects a guardian who owns the telephone 130 by a guardian who owns the personal computer 110 and the mobile phone 120 from crimes committed by a third party using the mobile phone 140 or the like. It is a mechanism for this. The personal computer 110 and the cellular phone 120 of the guardian and the telephone 130 of the guardian are connected to the communication network 20. The communication network 20 includes an IP network 21 to which a guardian's telephone 130 and the like are connected via an adapter 130A, a telephone network 22 to which a personal computer 110 and the like owned by the guardian are connected via an adapter 110A, and a guardian's mobile phone. The mobile phone network 23 is connected to the telephone 120.

  The IP network 21 of the communication network 20 is a network using IP as a communication protocol, and enables data communication using a personal computer by a packet communication method. For example, it is a network used when a personal computer transmits / receives e-mail or refers to a home page. The telephone network 22 is a communication network formed by a telephone switch, and the mobile phone network 23 is a communication network formed by a mobile phone switch. The telephone network 22 and the mobile telephone network 23 are connected to the IP network 21 via a gateway (not shown).

  The telephone service system 10 includes a SIP (Session Initiation Protocol) server 11 that connects IP telephones, a management server 12 that provides services to registered users, and a telephone directory database (DB) 13. . In this embodiment, it is a user registered by a guardian or a guardian.

  The SIP server 11 is a computer that enables an IP call service by a telephone using SIP, which is a communication protocol. When the use of the IP phone is registered, incoming calls and outgoing calls to the registrant's telephone are always routed through the SIP server 11. As shown in FIG. 2, the SIP server 11 includes a processing unit 11A, a storage unit 11B, an input unit 11C, a display unit 11D, and a communication unit 11E. The storage unit 11B, the input unit 11C, the display unit 11D, and the communication unit 11E are connected to the processing unit 11A via the bus 11F. The input unit 11C is for inputting data and the like, and is an input device such as a keyboard. The display unit 11D is a liquid crystal panel that displays an operation state of the SIP server 11 and the like. The communication unit 11E is a communication interface that enables communication with the IP network 21.

  The storage unit 11B stores various programs for operating as the SIP server 11. The storage unit 11B stores various data related to the IP telephone service. The data stored in the storage unit 11B includes a subscriber table in which a list of subscribers who subscribe to the telephone service system 10 is recorded. An example of this subscriber table is shown in FIG. In this subscriber table, a subscriber number for identifying the subscriber, the name, address, telephone number and the like of the subscriber are recorded. In FIG. 4, the telephone number “050-4321-8765” of the person to be protected as a subscriber is recorded.

  The storage unit 11B stores an IP address table indicating the relationship between telephone numbers and IP addresses. An example of this IP address table is shown in FIG. In this IP address table, for example, the telephone number and IP address of the person to be protected are stored.

  The storage unit 11B records a communication record table that records user calls. An example of this communication record table is shown in FIG. In this communication record table, a number for identifying a record, a date and time when communication is performed are recorded. Further, the caller's telephone number and the callee's telephone number are recorded in the communication record table.

  The processing unit 11A executes a program stored in the storage unit 11B to provide an IP telephone service. When there is a call from a subscriber registered in the subscriber table, the processing unit 11A performs call control. Call control is control for enabling a telephone call by connecting a telephone to a telephone. At this time, if the call is between IP telephones, communication by packet is performed, so the processing unit 11A checks the IP address corresponding to the telephone number of the call destination using the IP address table. Note that it is not necessary to record all IP addresses in the IP address table, and an IP address table possessed by another SIP server may be referred to.

  Further, when a connection request for calling the other party is from the telephone and the connection is established and a telephone call is possible, the processing unit 11A, the telephone number of the caller included in the connection request, the telephone number of the callee, the call The start time is notified to the management server 12 as call start information. When the caller's telephone number is not notified, the processing unit 11A uses a message notifying that the caller's telephone number is not notified, instead of the caller's telephone number. In addition, when the telephone call of the telephone number that is the target of the call start information is terminated, the processing unit 11A determines the caller's telephone number, the callee's telephone number, the call start time, and the call end time. The management server 12 is informed as end information. Furthermore, when the processing unit 11A receives various instructions from the management server 12, the processing unit 11A executes the instructions. For example, when the processing unit 11A receives a recording instruction from the management server 12 after sending the previous call start information, the processing unit 11A sends the dataized call contents representing the call between the caller and the callee to the management server 12. .

  When the call ends, the processing unit 11A records the call in the communication record table using the caller and destination phone numbers and call time, and updates the communication record table. The processing unit 11A periodically collects the communication record tables to create billing data, and refers to the subscriber table to charge a telephone usage fee.

  In addition to such a general IP phone service, the processing unit 11A provides a service for rejecting a nuisance call. In this service for rejecting nuisance calls, the telephone number of the nuisance call is registered for the telephone number of the subscriber. After this, when there is a connection request from the nuisance call to the subscriber's phone, the processing unit 11A sends a voice message such as “cannot be connected” to the calling phone by controlling the communication unit 11E. And refuse the connection. The processing unit 11A protects subscribers from unwanted calls by providing a service for rejecting such unwanted calls. Unlike the crime prevention service described later, this service does not record the call contents.

  In addition, the processing unit 11A performs an interrupt call service. According to the interrupt call service, when there is another incoming call during a call, the incoming call is notified to the telephone during the call. This interrupt call service makes it possible to temporarily hold the other party who is currently talking and receive an incoming call.

  The telephone directory database 13 is a database of telephone directory information including telephone numbers published by telephone companies and names of users of the telephone numbers. In this embodiment, the telephone directory database 13 is accessed by the management server 12. The users registered in the telephone directory database 13 include individuals and companies.

  The management server 12 provides a service to users registered in advance. In this embodiment, the management server 12 provides a service (hereinafter referred to as “crime prevention service”) for protecting a protected person from a crime performed by a third party using the mobile phone 140 or the like. As illustrated in FIG. 3, the management server 12 includes a processing unit 12A, a storage unit 12B, an input unit 12C, a display unit 12D, a communication unit 12E, and a recording unit 12F. The storage unit 12B, the input unit 12C, the display unit 12D, the communication unit 12E, and the recording unit 12F are connected to the processing unit 12A via the bus 12G. Note that the input unit 12C, the display unit 12D, and the communication unit 12E are the same as the input unit 11C, the display unit 11D, and the communication unit 11E of the SIP server 11, and thus description thereof is omitted. The recording unit 12F receives and records the call contents sent from the SIP server 11 under the control of the processing unit 12A.

  The storage unit 12B stores various data necessary for crime prevention services. There is a user table as data necessary for the crime prevention service. In the user table, a list of users who have applied for the use of crime prevention services is recorded. An example of this user table is shown in FIG. In the user table of FIG. 7, the name, telephone number and mail address of the guardian are recorded. In the user table, the name and telephone number of the person to be protected, which is the subject of protection by the guardian, are recorded.

  There is a non-recording target table as data necessary for the crime prevention service. In the non-recording target table, a list of callers who do not need to record the contents of a call when the protected person receives an incoming call and makes a call is recorded. An example of the non-recording target table is shown in FIG. The name and telephone number of the person to be protected are recorded in the non-recording target table in FIG. Further, in the non-recording target table, the name and telephone number of the caller set as the non-recording target corresponding to the protected person are recorded.

  There is a recording target table as data necessary for the crime prevention service. In the recording target table, a list of callers that need to record the contents of a call when the protected person receives a call and the protected person makes a call is recorded. An example of this recording target table is shown in FIG. In the recording target table of FIG. 9, the name and telephone number of the person to be protected are recorded. In the recording target table, the name and telephone number of the caller set as the recording target corresponding to the protected person are recorded.

  There is a recording record table as data necessary for the crime prevention service. In the recording record table, when a person to be protected receives an incoming call and the person to be protected makes a call, information related to the call is recorded. An example of this recording record table is shown in FIG. The name and telephone number of the guardian are recorded in the recording record table of FIG. The recording record table records the telephone number and name of the caller who called the guardian. Furthermore, the recording date table records the date and time of recording, the recording state, the identification number of the recording data, and the like. The identification numbers of the recording data are given in order such as “0001” and “0002” every day.

  In addition to these tables, the storage unit 12B stores a notification program and a registration program for performing crime prevention services.

  In order to provide the crime prevention service, the processing unit 12A executes a notification program and a registration program, performs notification processing shown in FIGS. 11 and 12, and then performs registration processing shown in FIG.

  First, the notification process of FIGS. 11 and 12 will be described, and then the registration process of FIG. 13 will be described. When an instruction to start the notification program is input, the processing unit 12A performs notification processing shown in FIG. When the notification process is started, the processing unit 12A waits for call start information from the SIP server 11 (step S1). Thereafter, when the processing unit 12A receives the call start information from the SIP server 11 (step S2), the destination telephone number included in the call start information is registered in advance by referring to the user table of the storage unit 12B. It is determined whether the user belongs to the user (step S3).

  In step S3, if the destination telephone number is a registered telephone number, processing unit 12A searches telephone directory database 13 to identify the name of the telephone number of the caller included in the call start information. (Step S4). When the name of the transmission source is specified, the processing unit 12A refers to the non-recording target table and the recording target table in the storage unit 12B to determine whether or not the transmission source is out of the recording target (step S5). .

  If the name of the caller cannot be specified in step S4, or if the caller is to be recorded in step S5, the processing unit 12A issues an instruction to the SIP server 11 to “record the call contents”. Is transmitted to the caller telephone set (step S6). The case where the caller cannot be specified in step S4 includes the case where the caller's telephone number is not notified.

  When step S6 is completed, a recording instruction is issued to the SIP server 11, and the call contents converted into data representing the call between the caller and the callee are received (step S7). Upon receiving the call content, the processing unit 12A controls the recording unit 13F to start recording the call content (step S8). At this time, the processing unit 12A updates the recording / recording table to record the information of the transmission source currently being recorded. When step S8 ends, the processing unit 12A performs a message transmission process for transmitting various messages related to incoming calls to the guardian to the guardian (step S9).

  When the processing unit 12A starts the message transmission process shown in FIG. 12, the sender who cannot record, the sender whose name or company name cannot be specified (hereinafter, both are referred to as “unknown sender”). A message indicating that the incoming call is to the person to be protected is transmitted by e-mail to the personal computer or mobile phone of the person corresponding to the person to be protected with reference to the user table of the storage unit 12B (step S21). . An example of this message is shown in FIG. The message ME10 in FIG. 14 includes a field ME11 that represents information of a sender, and a field ME12 that represents access information for the management server 12. The access information is the address “http: // ...” of the management server 12 shown in the column ME12. When this field ME12 is selected, the personal computer or mobile phone of the guardian is connected to the management server 12.

After transmitting the message, the processing unit 12A waits for a response from the guardian (step S22). That is, the processing unit 12A waits for selection of the column ME12 representing the access information of the message ME10 in step S22. When the processing unit 12A determines that there is a response within a predetermined time (step S23), that is, when the field ME12 of the message ME10 is selected and authentication for connection is completed, the processing unit 12A uses the recording record table. The message representing the list of recordings created in this way is sent to the parent's personal computer or mobile phone by electronic mail (step S24). An example of this message is shown in FIG. Message ME20 of 15, a column ME21 ₁ representing the access information to the management server 12, and a column ME22 ₁ representing the source and information recording state as one set, from each set up column ME21 ₃ and column ME22 ₃ Become. Each set of information is extracted from the recording record table.

  When step S24 ends, the processing unit 12A waits for a response from the guardian (step S25). When the processing unit 12A determines that there is a response within a predetermined time (step S26), that is, when one set of access information of the message ME20 is selected, a message indicating an operation for the selected recording is transmitted to the guardian. The e-mail is transmitted to the personal computer or mobile phone (step S27). An example of this message is shown in FIG. The message ME30 shown in FIG. 16 includes a field ME31 representing information on the transmission source and the recording state, a field ME32 representing a reproduction operation for the selected recording, and a field ME33 representing a download operation for the selected recording.

  When step S27 ends, the processing unit 12A waits for a response from the guardian (step S28). When the processing unit 12A determines that there is a response within a predetermined time, that is, when an operation for recording is selected, the processing unit 12A performs the specified operation (step S30). When the field ME32 representing the reproduction operation of the message ME30 is selected in step S30, the processing unit 12A uses a transfer function similar to the VOD (Video On Demand) function and is recorded in the recording unit 13F. The updated call content is sent from the beginning to the parent's mobile phone or personal computer. If the field ME33 representing the download operation of the message ME30 is selected in step S18, the already recorded call content is copied and transmitted to the guardian's mobile phone or personal computer.

  When step S30 is completed in this way, or when there is no response within a predetermined time in step S23, step S26, or step S29, the processing unit 12A ends the message transmission process in step S9. Thereafter, the processing unit 12A waits for call termination information from the SIP server 11 (step S10). When the processing unit 12A receives the call end information from the SIP server 11 (step S11), the processing unit 12A controls the recording unit 12F to end the recording of the call content (step S12). Thereafter, the processing unit 12A adds an identification number to the call content recorded by the recording unit 12F and stores it in the storage unit 12B, and records the call content in the recording record table of the storage unit 12B using the call end information. The recording record is updated (step S13), and the notification process is terminated.

  When the processing unit 12A completes the notification process, it executes the registration program shown in FIG. 13 to perform the registration process. Next, this registration process will be described.

  When the registration process is started, the processing unit 12A transmits a message representing an inquiry as to whether or not to register the caller's telephone number to the guardian's mobile phone or personal computer (step S41). The message indicating the registration inquiry is for inquiring of the guardian whether or not to register the telephone number of the caller handled in the notification process this time in the telephone directory database 13. An example of this message is shown in FIG. The message ME40 in FIG. 17 includes a field ME41 representing the inquiry content, a field ME42 representing the access information for confirming the recording, a field ME43 representing the sender information, and a field representing the access information for designating registration. It consists of ME44 to ME46.

  When step S41 ends, the processing unit 12A waits for a response from the guardian (step S42), and determines whether there is a response within a predetermined time (step S43). If the processing unit 12A determines that there is a response within a predetermined time, the processing unit 12A determines the content of the response (step S44).

  In step S44, if the content of the response is a confirmation of recording by selecting the field 42 of the message ME40, the processing unit 12A transmits a message for confirming the recording to the guardian's personal computer or mobile phone (step S44). S45). An example of this message is shown in FIG. The message ME50 in FIG. 18 is roughly the same as the message representing the operation for recording in FIG. 16, but only the column ME51 representing the source and recording information is different. The remaining column ME52 represents a reproduction operation for the selected recording, and the column ME53 represents a download operation for the selected recording.

  If it is determined that the content selected in step S44 is recording registration, the processing unit 12A performs the selected registration operation (step S46). In step S46, if the selected registration is a case where the caller telephone number is to be recorded, the processing unit 12A registers the caller telephone number in the recording target table. Further, in step S46, if the selected registration is a case where the caller telephone number is excluded from the recording target, the processing unit 12A registers the caller telephone number in the non-recording target table.

  If it is determined that the content selected in step S44 is not registered, the processing unit 12A does not register the telephone number of the caller (step S47).

  When one of steps S45 to S47 is completed, a message for inquiring about the use of the service for refusing the nuisance call is transmitted to the guardian's mobile phone and the personal computer by e-mail (step S48). An example of this message is shown in FIG. The message in FIG. 19 includes a field ME61 representing the inquiry content, a field ME62 representing the access information for confirming the recording, a field ME63 representing the sender information, and a field ME64 representing the access information for designating registration. , ME65.

  When step S48 ends, the processing unit 12A waits for a response from the guardian (step S49). When the processing unit 12A determines that there is a response within a predetermined time (step S50), the processing unit 12A determines the content of the response (step S51). If the response content is confirmation of recording, the processing unit 12A transmits a message for confirming the recording to the guardian's mobile phone and the personal computer (step S52). This message is the same as the message shown in FIG.

  If the content selected in step S51 is “register”, the processing unit 12A registers the telephone number of the caller in the SIP server 11 in order to use the service for rejecting the nuisance call (step S53). . If the selected content is “not registered” in step S51, the processing unit 12A discards the caller's telephone number without registering it in the SIP server 11 (step S54).

  When one of steps S52 to S54 ends, or when there is no response within a predetermined time in step S43 or step S50, the processing unit 12A ends the registration process.

  Next, a telephone service method using the telephone service system of this embodiment will be described. When a guardian protects a guardian from a crime by telephone, the guardian's telephone 130 is registered in a crime prevention service provided by the telephone service system 10. At this time, in order to use the crime prevention service, the guardian registers in advance the telephone number of the guardian, the mail address of the personal computer, and the like in the user table. The guardian registers the telephone number of the guardian in advance in the user table. In addition, when a protected person makes a call by calling the caller, when the call contents do not need to be recorded, the guardian records the caller's phone number not to be recorded in the table not to be recorded. . Further, when the protected person makes a call by calling the caller, when the call contents need to be recorded, the guardian records the telephone number of the caller to be recorded in the recording target table. Since there are many telephone users, there are many third parties who are not recorded in the recording target table and the non-recording target table.

  Thus, when the guardian finishes preparation for using the crime prevention service, the crime prevention service can be used.

  In this state, for example, when a third party calls the guardian's telephone 130 using the mobile phone 150, the connection request for the mobile phone 150 is processed by the SIP server 11 via the mobile phone network 23 and the IP network 21. Is done. The SIP server 11 calls the telephone 130 of the person to be protected through the IP network 21 by call processing. Thereafter, when the person to be protected picks up the handset of the telephone 130, a call between the person to be protected and a third party starts.

  At the same time, the SIP server 11 sends the call start information to the management server 12 when the protected person's telephone 130 and the third party's mobile phone 150 can talk. Upon receiving the call start information, the management server 12 performs notification processing. As a result, when the third party telephone number is not recorded in the telephone directory database 13 or when the third party telephone number is registered in the recording target table, the management server 12 identifies the unknown caller. A notification message ME10 (FIG. 14) is transmitted to the parent's personal computer 110 and mobile phone 120. In response to this message, when the guardian operates the mobile phone 120 to access the management server 12, for example, the management server 12 sends a message ME20 (FIG. 15) representing a list of recordings to the guardian's personal computer 110 or mobile phone. 120. In response to this message, when the guardian selects what is currently being recorded, the management server 12 sends a message ME30 (FIG. 16) indicating the operation for the selected recording to the guardian's personal computer 110 or mobile phone 120. To do.

  When the guardian selects the reproduction operation, the management server 12 transmits the content of the call being recorded to the guardian's personal computer 110 or the mobile phone 120. For example, the guardian listens to the content of the call with the mobile phone 120 and, when determining that the call is a suspicious call, calls the telephone 130 of the guardian. The SIP server 11 calls the telephone 130 of the person to be protected by the interrupt call service although the telephone 130 is currently in a call. If a person to be protected receives a call from the telephone 130 during a call, he / she operates the telephone 130 to respond to the call. The protected person disconnects the call with the third party according to the advice of the guardian.

  If there is a forced disconnection of a call with a third party by the interrupt call service or a disconnection of the call due to the end of the conversation, the management server 12 stops recording the call content and ends the call process. When the guardian selects the download operation, the management server 12 reads the recorded data stored in the storage unit 12B and transmits it to the guardian's personal computer 110 or the mobile phone 120. This download operation is performed when the guardian saves the recorded data for the purpose of creating materials later.

  When such call processing ends, the management server 12 performs registration processing. Thereby, the management server 12 transmits a message ME40 (FIG. 17) for confirming the recording of the third party's telephone number to the parent's personal computer 110 and the cellular phone 120. Thereafter, the management server 12 performs an operation selected from “register (recording target)”, “register (not recording target)” and “do not register”. Next, the management server 12 transmits a message inquiring about the use of the service for refusing the nuisance call to the personal computer 110 or the cellular phone 120 of the guardian. Thereafter, the management server 12 performs an operation selected from “register” and “not register”.

  When the registration process is completed, the management server 12 ends the crime prevention service.

  Thus, according to this embodiment, when a crime prevention service is used, a guardian can hear a call between a guardian and an unknown caller. This enables the guardian to reliably determine whether the incoming call to the guardian is related to a crime or the like. Further, according to this embodiment, since the management server 12 records the call contents, it is possible to use the call contents for preparing materials for crime prevention by telephone.

  By the way, when the guardian registers his / her phone number in the column of the guardian's phone number in the user table, the crime prevention service can be applied to perform the following. That is, the guardian sets the home telephone (not shown) to the answering machine mode. Thereafter, when the answering machine mode of the telephone is activated at the time of the incoming call to the guardian's telephone, the guardian can operate the cellular phone 120 to sequentially confirm the contents of the incoming call.

(Embodiment 2)
In this embodiment, the management server 12 of the first embodiment includes a voice response unit 12H as shown in FIG. The voice response unit 12H is an automatic voice response device (IVR: Interactive Voice Response) that automatically makes a voice response to the telephone. This embodiment corresponds to a case where a guardian owns a telephone connected to the telephone network 22 instead of the mobile telephone 120. In this embodiment, components that are the same as or the same as those in the first embodiment described above are denoted by the same reference numerals, and description thereof is omitted.

  The voice response unit 12H is used in the message transmission process performed in step S9 of the notification process of the first embodiment. For example, in the first embodiment, processing unit 12A transmits message ME10 indicating that there is an incoming call from an unknown caller in step S21 of the message transmission process. On the other hand, in this embodiment, instead of the message ME10, the processing unit 12A controls the voice response unit 12H, and voices the column ME11 representing the sender information and the column ME12 representing the access information. Send. At this time, the voice message in the column ME12 representing the access information is changed to a voice message such as “Please press the button 1 on the telephone” instead of “http: // ...” in the column ME12. Then, the processing unit 12A responds to the operation of “button 1” on the telephone as a response in step S23.

  Similarly, in step S24 to step S30 of the message transmission process, the processing unit 12A operates the voice response unit 12H to transmit the message ME20 or the like as a voice message to the guardian's telephone.

  Thus, according to this embodiment, it is possible to receive a crime prevention service using a telephone (not shown) connected to the telephone network 22 even if the guardian does not own the mobile phone 120. To.

(Embodiment 3)
In this embodiment, as shown in FIG. 21, the telephone service system 10 does not have the telephone directory database 13 of the first embodiment. In this embodiment, components that are the same as or the same as those in the first embodiment described above are denoted by the same reference numerals, and description thereof is omitted.

  In this embodiment, a telephone directory database 30 similar to the telephone directory database 13 of the first embodiment is installed in the telephone network 22. The management server 12 of the telephone service system 10 uses the telephone directory database 30. That is, in step S4 of the notification process, the processing unit 12A searches the phone book database 30 instead of searching the phone book database 13, and identifies the user of the caller telephone number included in the call start information. .

  Thus, according to this embodiment, since the telephone service system 10 does not have the telephone directory database 30, a storage device for storing the telephone directory database 30 is unnecessary, and the system configuration of the telephone service system 10 is reduced. Can do.

  As mentioned above, although each embodiment of this invention has been described in detail, the specific configuration is not limited to each embodiment, and even if there is a design change or the like without departing from the gist of this invention, It is included in this invention. For example, in each embodiment, the SIP server 11 and the management server 12 are separate devices, but the management server 12 may be incorporated in the SIP server 11.

1 is a diagram showing a communication system including a telephone service system according to Embodiment 1. FIG. It is a figure which shows an example of a SIP server. It is a figure which shows an example of a management server. It is a figure which shows an example of a subscriber table. It is a figure which shows an example of an IP address table. It is a figure which shows an example of a communication recording table. It is a figure which shows an example of a user table. It is a figure which shows an example of a non-recording target table. It is a figure which shows an example of a recording object table. It is a figure which shows an example of a sound recording table. It is a flowchart which shows report processing. It is a flowchart which shows a message transmission process. It is a flowchart which shows a registration process. It is a figure which shows an example of the message which notifies recording. It is a figure which shows an example of the message showing the list of recording. It is a figure which shows an example of the message showing operation with respect to recording. It is a figure which shows an example of the message showing the inquiry of registration. It is a figure which shows an example of the message showing confirmation of recording. It is a figure which shows an example of the message which inquires the utilization of the service which refuses a nuisance call. It is a figure which shows the management server used in Embodiment 2. FIG. FIG. 10 is a diagram showing a communication system including a telephone service system according to a third embodiment.

Explanation of symbols

10 telephone service system 11 SIP server 12 management server (management means, first and second storage means)
13 Phonebook database 110 PC 120 Mobile phone 130 Telephone

Claims (5)

First storage means storing the name and phone number of the telephone owner;
Second storage means for storing the contact information of the guardian and the telephone number of the guardian;
When there is an incoming call to the protected person stored in the second storage means, the name of the sender is checked with reference to the first storage means, and when the name is an unknown sender, The contents of the call between the caller and the person to be protected and the telephone number of the caller are recorded, and an incoming call to the person to be protected is sent to the contact information of the guardian stored in the second storage means. A management means to notify
A telephone service system comprising: When notifying an incoming call from an unknown source to the guardian, the management means inquires of the parent whether or not to transmit the call content, and if there is an instruction to transmit the call content, Send to
The telephone service system according to claim 1.   When the call between the unknown caller and the person to be protected ends, the management means inquires of the guardian whether or not to save the call contents, and when there is an instruction to save the call contents, the call contents are saved. The telephone service system according to claim 1 or 2, characterized in that The management means registers the telephone number of an unknown caller who has made a call with the guardian in a service that refuses nuisance calls in accordance with the guardian's instructions.
The telephone service system according to any one of claims 1 to 3. Stores the phone owner's name and phone number as phone book information, stores the contact information of the guardian and the phone number of the guardian,
When there is an incoming call to a pre-stored guardian, refer to the phone book information to find the name of the caller,
When the sender is an unknown name, the call contents between the sender and the guardian and the telephone number of the sender are recorded and the guardian's contact information stored in advance is recorded. Notify incoming calls to parents,
A telephone service method characterized by the above.

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