JP2022180173A - Information processing method, information processing device, and program - Google Patents

Abstract

To provide an information processing method capable of improving efficiency of use reservation management work in a care facility.SOLUTION: An information processing method comprises the steps of: acquiring a plurality of pieces of use information including bed information, user information, and date of use related to a short-term entry reservation in a care facility having a plurality of beds; storing the obtained plurality of pieces of use information; and outputting, on the basis of the plurality of pieces of stored use information, reservation states of each bed in a predetermined period, information on a regular user who has no reservation for use during the predetermined period, and information on a new user who has reservations for use during the predetermined period.SELECTED DRAWING: Figure 15

Description

Applied for application of Article 30, Paragraph 2 of the Patent Act Published on the website of Pacenote Co., Ltd. on December 29, 2020 (https://www.pacenote.jp/product) January 2021 Published on 10th, Nikkei Healthcare, No. 375, pp. 56-58 Published on March 8, 2020 on the Kira Care Institute website (https://job.kiracare.jp /lab/article/1535/)

The present invention relates to an information processing method, an information processing apparatus, and a program.

In recent years, with the progress of the aging society, the number of care recipients who use nursing care facilities is increasing. A user who is a care recipient and his/her family consults with a care manager, for example, to select a care facility, make a contract with the care facility, and determine a usage schedule. A use reservation is made to the nursing care facility in advance according to the use schedule, and the user enters the nursing care facility on the day of the use reservation.

The person in charge of the nursing care facility was burdened by the need to pick up and drop off the user, conduct sales to the care manager, and perform various paperwork while providing nursing care to the user. Techniques have been proposed for improving the efficiency of work in such care facilities (see, for example, Patent Document 1).

JP 2007-140793 A

Among the methods of using nursing care facilities, in the short-term inpatient medical care and nursing care business, short-term inpatient living care business, preventive short-term inpatient medical care and long-term care business, and short-term preventive short-term inpatient living and nursing care business (so-called short stay), one night and two days per use or There are many users who use nursing homes for short periods of time, such as two nights and three days, multiple times a month. For this reason, nursing care facilities need to manage a large number of reservations for use, and there is room for improvement in the efficiency of management work.

An object of the present disclosure is to provide an information processing method and the like capable of improving the efficiency of utilization reservation management work in nursing care facilities.

An information processing method according to an aspect of the present disclosure acquires a plurality of bed information, user information, and usage information including usage dates related to a short-term admission reservation in a nursing facility having a plurality of beds, and acquires a plurality of the acquired Use information is stored, and based on the plurality of stored use information, the use reservation status of each bed in a predetermined period, information on regular users who do not have use reservations in the predetermined period, and the use reservations in the predetermined period and information about new users with

According to the present disclosure, it is possible to improve the efficiency of utilization reservation management work in a nursing facility.

1 is a schematic diagram of an information processing system; FIG. It is a block diagram which shows the structure of an information processing apparatus. FIG. 4 is an explanatory diagram illustrating a record layout of a user DB; FIG. It is explanatory drawing which illustrates the record layout of nursing-care-facility DB. FIG. 5 is an explanatory diagram illustrating a record layout of a usage information DB; FIG. 10 is an explanatory diagram exemplifying a record layout of a user history DB; FIG. 4 is an explanatory diagram illustrating a record layout of a sales DB; FIG. It is a block diagram which shows the structure of a nursing-care-facility terminal. It is a block diagram which shows the structure of an in-home long-term care support office terminal. FIG. 4 is a schematic diagram showing a first example of a management screen; FIG. 10 is an explanatory diagram for explaining acceptance of reservation for use on the management screen; FIG. 11 is a schematic diagram showing a second example of a management screen; FIG. 4 is a schematic diagram showing a first example of a dashboard screen; FIG. 11 is a schematic diagram showing a second example of a dashboard screen; It is a flowchart which shows an example of output processing of a reservation status. FIG. 11 is a flowchart showing an example of dashboard output processing; FIG. It is a flow chart which shows an example of output processing of reservation status in a 2nd embodiment. FIG. 13 is a schematic diagram showing an example of a screen 233 including a usage reservation table in the second embodiment; FIG. FIG. 14 is a flowchart showing an example of an empty situation output process in the third embodiment; FIG. It is a schematic diagram which shows an example of an availability list screen. FIG. 16 is a flowchart showing an example of processing for generating an availability notification according to the fourth embodiment; FIG. It is a schematic diagram which shows an example of the notification of availability based on notification information. FIG. 21 is a schematic diagram showing an example of a business contact list in the fifth embodiment; FIG. FIG. 16 is a flowchart showing an example of processing for generating a business contact list in the fifth embodiment; FIG.

The present disclosure will be specifically described with reference to the drawings showing the embodiments thereof.

(First embodiment)
FIG. 1 is a schematic diagram of an information processing system 100. As shown in FIG. An information processing system 100 in this embodiment includes an information processing device 1 and a plurality of nursing care facility terminals 2 . The information processing device 1 and the nursing facility terminal 2 can transmit and receive information via the network N, respectively. The network N includes a public communication network such as the so-called Internet, a carrier network provided by a carrier business vendor, a wireless communication network, and the like.

The information processing apparatus 1 is an information processing apparatus capable of various types of information processing and transmission/reception of information, and is, for example, a server computer. The information processing device 1 is managed by, for example, a provider of a usage reservation management service. The information processing device 1 acquires usage information related to the usage reservation of the user in the nursing care facility that receives the usage reservation management service, and based on the acquired usage information, sends information for managing the usage reservation status to the nursing facility terminal 2. Send.

The nursing facility terminal 2 is an information processing terminal device having a communication function, such as a personal computer, a smart phone, or a tablet terminal. Each of the nursing facility terminals 2 is managed by, for example, a life counselor who manages use reservations in the nursing facility or an administrator who manages the entire nursing facility. Each nursing facility is equipped with multiple beds and provides nursing care services based on the long-term care insurance system. Nursing facilities have the functions of nursing care health facilities for the elderly and special nursing homes for the elderly, and can accept reservations for short-term inpatient living care or short-term inpatient recuperative care (short stay) services at the facility. Note that the present embodiment is not limited, and the nursing care facility may be a facility that can accept only short-term admission users.

The information processing system 100 may further include a plurality of home care support office terminals 3 . The in-home long-term care support office terminal 3 is an information processing terminal having a communication function, such as a personal computer, a smart phone, or a tablet terminal. The in-home care support office terminal 3 can transmit and receive information to and from the information processing device 1 and the care facility terminal 2 via the network N. Each home care support office terminal 3 is managed by, for example, a care manager (care support specialist) of the home care support office.

A user who wishes to enter a nursing facility applies in advance to the nursing facility for a reservation. These applications can be made directly by users or their related parties, but in many cases, care plans, including the dates and times of use of nursing care facilities, are prepared in consultation with the care manager of the in-home care support office. An application is being made according to the prepared care plan. In this way, reservations are often made through care managers. Therefore, when there are vacancies in nursing care facility reservations, life counselors at each nursing care facility will inform the care manager of the vacancies and carry out sales activities to accept reservations from users who wish to enter the facility during the vacant period. I do.

In the past, most of the work related to management of usage reservation status and business activities was performed manually, which placed a heavy burden on the lifestyle counselor. In this information processing system 100, the information processing device 1 centrally manages usage information related to usage reservations, and information for supporting usage reservation management and sales activities generated based on the usage information is sent from the information processing device 1 to nursing care facility terminals. 2. By using various information provided via the nursing facility terminal 2, a person in charge such as a life counselor or an administrator of the nursing facility can reduce the work man-hours.

The configuration and detailed processing contents of such an information processing system 100 will be described below.

FIG. 2 is a block diagram showing the configuration of the information processing device 1. As shown in FIG. The information processing device 1 includes a control section 10 , a storage section 11 , a communication section 12 , a display section 13 and an operation section 14 . The information processing apparatus 1 may be a multicomputer composed of a plurality of computers, or may be a virtual machine virtually constructed by software.

The control unit 10 is a processor using one or a plurality of CPUs (Central Processing Units), GPUs (Graphics Processing Units), and the like. The control unit 10 uses a built-in memory such as ROM (Read Only Memory) or RAM (Random Access Memory) to control each component and execute processing.

The storage unit 11 is a non-volatile storage medium such as a hard disk or SSD (Solid State Drive). The storage unit 11 stores programs and data referred to by the control unit 10, including the program 1P. The control unit 10 causes the general-purpose server computer to function as an information processing apparatus unique to the present disclosure by reading and executing the program 1P. The storage unit 11 may be composed of a plurality of storage devices, or may be an external storage device connected to the information processing device 1 .

The program 1P stored in the storage unit 11 may be recorded on a recording medium so as to be computer-readable. The storage unit 11 stores a program 1P read from the recording medium 1A by a reading device (not shown). Alternatively, the program 1P may be downloaded from an external computer (not shown) connected to a communication network (not shown) and stored in the storage section 11 .

The storage unit 11 further stores a user DB (Data Base) 111, a nursing facility DB 112, a usage information DB 113, a user history DB 114, a business DB 115, and the like.

The communication unit 12 is a communication device for realizing communication via the network N. FIG. The control unit 10 transmits and receives information to and from each of the nursing facility terminal 2 and the in-home nursing support office terminal 3 via the communication unit 12 .

The display unit 13 is a display device such as a liquid crystal display or an organic EL (electroluminescence) display. The display unit 13 displays various information according to instructions from the control unit 10 .

The operation unit 14 is an interface that receives user operations. The input device is, for example, a keyboard, a touch panel device with a built-in display, a speaker, a microphone, or the like. The operation unit 14 receives an operation input from the user and sends a control signal corresponding to the operation content to the control unit 10 .

FIG. 3 is an explanatory diagram exemplifying the record layout of the user DB 111. As shown in FIG. The user DB 111 is a database that stores information about users who make reservations to use nursing care facilities. The user DB 111 stores, for example, user names, genders, nursing facility IDs, names of care managers in charge, names of nursing care support businesses, contact information, etc. in association with user IDs of a plurality of users. A user ID is identification information for identifying a user and corresponds to user information. Nursing facility ID is identification information for identifying the nursing facility used by the user. The care manager name in charge is the name of the care manager in charge of the user. The care support business name is the name of the in-home care support office to which the care manager belongs. The contact information is the contact information for contacting the user from the nursing facility, for example, the telephone number, fax number, email address, etc. of the user, the user's family, or the care manager in charge (home care support office). may contain. The user DB 111 may further store the user's degree of need for nursing care, usage limit, number of an insured person under nursing care insurance, and the like. The information in the user DB 111 is collected by receiving input from a life counselor or the like via the nursing facility terminal 2 when the user uses the nursing facility for the first time, for example.

FIG. 4 is an explanatory diagram illustrating a record layout of the nursing facility DB 112. As shown in FIG. Nursing facility DB 112 is a database that stores information about nursing facilities that receive use reservation management services, and includes a nursing facility information table and a bed information table.

The nursing facility information table stores, for example, group IDs, group names, nursing facility IDs, office numbers, nursing facility names, nursing facility locations, account information, etc., in association with each of a plurality of nursing facilities.

A group ID is identification information given to each group to which a care facility belongs, such as a corporation that manages a plurality of care facilities. Nursing facility ID is identification information for identifying a nursing facility. The office number is a number assigned by a designated authority such as a local government. The account information is information about an account used when using services in the information processing system 100 . Account information is issued, for example, for each of a plurality of persons in charge at a care facility. Account information may include an account ID, an account name, an editable care facility ID, a viewable care facility ID, and the like. The editable nursing facility ID and the viewable nursing facility ID are the authority of the account ID, and include the nursing facility ID of the nursing facility that can edit the usage reservation etc. described later and the nursing facility that can browse the usage reservation status. .

The bed information table stores, for example, bed IDs, nursing facility IDs, room types, available periods, years and months, etc., in association with each of a plurality of beds. The bed ID is information for identifying a bed, such as a bed number. Each bed is not limited to being managed on a bed-by-bed basis, and may be managed on a room-by-room basis having a plurality of beds. In this case, the bed information may be, for example, a room number for specifying the room in which the bed is installed. The nursing facility ID is the nursing facility ID of the nursing facility having the bed of the bed ID. The room type includes information about the room in which the bed with the bed ID is installed. The room type includes information on, for example, a single room/multi-bed room, available gender of the room, and bed usage type (short-term or long-term usage). The available period is the period during which the bed can be used (the period during which a reservation for use can be accepted). The year and month are years and months that are the target period of the bed information. The bed information is generated and stored for each bed ID and year and month, for example.

For example, when the person in charge of the nursing facility uses the service in the information processing system 100 for the first time, the information in the nursing facility DB 112 is registered by the person in charge at the nursing facility terminal 2 on the registration screen provided by the information processing device 1. Collected by doing an operation. Information in the nursing facility DB 112 can also be registered in correspondence with account information issued to the nursing facility.

FIG. 5 is an explanatory diagram illustrating a record layout of the usage information DB 113. As shown in FIG. The usage information DB 113 is a database that stores usage information related to reservations for use in nursing care facilities. The usage information DB 113 stores, for example, usage ID, user ID, nursing care facility ID, bed ID, usage start date, usage end date, number of days of use, number of days covered, number of days of vacant bed, pick-up time, drop-off time, pick-up time, pick-up time, pick-up time, sending time, etc. and year and month are stored in association with each other. Each piece of usage information is stored, for example, in chronological order of bed ID, usage start date, and year/month.

The usage ID is identification information of usage information. The user ID is the user ID of the user related to the usage reservation. The nursing facility ID is the nursing facility ID of the nursing facility related to the reservation for use. The bed ID is the bed ID of the bed related to the reservation for use. The use start date is the start date (admission date) of the short-term admission related to the use reservation. The use end date is the end date (exit date) of the short-term admission related to the use reservation. The number of days of use is the number of days (number of days of use) related to the use reservation.

The number of days of covering includes information on the date of use of the covering of the bed. A covered use day means a day when two different use reservations exist for the same bed on the same day. The number of covering days means the number of covering utilization days. When a user uses a nursing facility for a short stay, after the user who used the designated bed leaves the nursing facility in the morning, another user who enters the facility in the afternoon of the same day uses the same bed. Working configurations are possible. The number of covered days column stores the number of covered days obtained by counting the number of covered usage days for which there are two pieces of usage information in which the usage end date and the usage start date for the same bed overlap. The control unit 10 stores the number of covered days counted between the time-series adjacent usage information containing the same bed number in the covered number of days column of the subsequent usage information in chronological order.

For example, in the example shown in FIG. 5, the usage information on the second line is room number 101, the usage start date is January 4, 2021, and the usage end date is January 6, 2021. The usage information on the third line is the bed number room 101, the usage start date is January 6, 2021, and the usage end date is January 8, 2021. Regarding the bed number 101 room, there is no usage information with the usage start date from January 4, 2021 to January 6, 2021, so the usage information on the second and third lines are adjacent in chronological order. Since the usage end date in the usage information on the second line and the usage start date in the usage information on the third line match, January 6, 2021 is the overlaid usage date. Therefore, 1 covered days is counted, and 1 is stored in the covered days column in the later (third row) usage information in chronological order. The information about the covered usage date is not limited to the number of covered days, and may include, for example, the covered usage rate.

The number of days of vacant beds includes information about the days of vacant beds. An empty bed day means a day when there is no reservation for a bed and the bed is vacant. The number of vacant bed days means the number of vacant bed days. The control unit 10 stores the number of days of unoccupied beds counted between adjacent pieces of usage information including the same bed number in chronological order in the unoccupied bed information string of the subsequent usage information in chronological order.

For example, in the example shown in FIG. 5, the usage information on the first line is room number 101, the usage start date is January 1, 2021, and the usage end date is January 2, 2021. The usage information on the second line is the same as above. Regarding the bed number 101 room, there is no usage information with the usage start date from January 1, 2021 to January 4, 2021, so the usage information on the first and second lines are adjacent in chronological order. From the day after the previous usage end date to the day before the subsequent usage start date, since there is no usage information between the usage end date in the usage information on the first line and the usage start date in the usage information on the second line. (January 3, 2021 in the example of FIG. 5) is the vacant bed day. Therefore, the number of vacant bed days is counted, and 1 is stored in the vacant bed days column in the usage information later in time series (second row). The information regarding the number of days of vacant beds is not limited to the number of days of vacant beds, and may include, for example, the rate of vacant beds.

The pick-up time is the pick-up time when the user enters the nursing care facility. The sending time is the sending time when the user leaves the nursing care facility. Whether or not to pick up the user and whether or not to send the user are information indicating whether or not the care facility needs to pick up the user. In the case of a user who does not have a pick-up service, the check-in and check-out times for the nursing care facility received at the time of reservation for use are stored in the pick-up time. The year and month are the date of use start and the date of use end.

When the person in charge of the nursing care facility accepts the reservation for the use of the user, using the nursing facility terminal 2, the user ID, the nursing facility ID, the bed number, the usage start date, the usage end date, pick-up information, etc. It is possible to register usage information about Each time new usage information is acquired via each nursing facility terminal 2, the control unit 10 of the information processing device 1 adds, changes, or deletes the acquired usage information and information derived accordingly to the usage information DB 113. , the information in the usage information DB 113 is updated as needed.

FIG. 6 is an explanatory diagram exemplifying the record layout of the user history DB 114. As shown in FIG. The user history DB 114 is a database that stores information about the history of usage reservations of users. The user history DB 114 stores, for example, user history ID, user ID, year/month, date of last use, user type, conversion information, necessity of follow-up, follow-up check, follow-up date, etc. in association with each other. Years and months are periods for which the history status is determined. In the example of FIG. 6, user history information is stored for each month. The date of last use is the last date of use of the nursing care facility by the user during the year and month of use.

The user type is information related to the type of user related to the reservation of use, and stores, for example, a regular user indicating a regular user, a new user indicating a new user, and a suspended user indicating a suspended user. A regular user is a user who regularly uses the target nursing care facility, and means an existing user who has a reservation history for using the target nursing facility in the past. A regular user may be a user who satisfies a usage condition, such as having a usage reservation for two consecutive months, or having a usage reservation five or more times in the past three months. A new user means a user who has made a reservation to use the target nursing care facility for the first time. Suspension means, for example, a state in which there is one or more reservation for use in the previous month (target period) and no use reservation for the current month (next target period). The control unit 10 determines the user type based on information stored in the usage information DB 113 . In the usage information related to the nursing facility ID of the target nursing facility that is stored in chronological order, if the same user ID has not been stored in the past, the control unit 10 records "new" in the usage type column. If the same user ID has been stored in the past and a predetermined usage condition is satisfied, the control unit 10 records regular in the usage type column. Note that the user types are not limited to the two types of new users and regular users, and may include, for example, non-regular users and long-term users.

The conversion type is conversion information related to the usage history of the user. Conversion types include, for example, new to regular, regular to regular, new to pause, and regular to pause. "New to regular" means that a new user in the current month (target period) made a reservation for use in the next usage year and month (next target period), and the user type was changed from new to regular. Regular to regular means that the user type continues to be regular. "New to Suspended" means that a new user in the current month did not make a reservation for use in the next month and year of use. Suspension from regular use means that the regular user in the current month did not make a reservation for use in the next month and year of use. Based on the information collected in the usage information DB 113 , the control unit 10 of the information processing device 1 derives information on the usage history and stores it in the user history DB 114 .

The necessity of follow-up is information regarding the necessity of follow-up work, which is determined according to the usage history of the user by a process described later. A follow-up check is information indicating the status of follow-up work for a user who needs follow-up, and includes, for example, "completed" indicating that follow-up has been completed or "unfollowed" indicating that follow-up has not been performed. The follow date includes the date when the follow has been completed.

FIG. 7 is an explanatory diagram exemplifying the record layout of the sales DB 115. As shown in FIG. The sales DB 115 is a database that stores information used in sales activities for accepting user reservations. The business DB 115 includes information on the in-home nursing care support office that serves as a business destination, and information on the usage status of the nursing care facility for the in-home nursing care support office. The business DB 115 may be generated for each nursing facility ID, for example.

Information on in-home long-term care support establishments includes, for example, the office number, name, number of care managers, number of users who require nursing care or above, and short-stay services (short-term admissions) at affiliated companies of in-home long-term care support establishments. Including presence/absence of provision, location, telephone number, fax number, distance from nursing care facility to in-home care support office, etc. The information on the usage status of nursing care facilities includes, for example, the number of new users in the current month, the number of new users in the past, regular users, and the like. Details of the sales DB 115 will be described in other embodiments.

The storage contents of each database shown in FIGS. 3 to 7 are examples and are not limited.

FIG. 8 is a block diagram showing the configuration of the nursing facility terminal 2. As shown in FIG. The nursing facility terminal 2 includes a control section 20 , a storage section 21 , a communication section 22 , a display section 23 and an operation section 24 . The control unit 20 is a processor using one or a plurality of CPUs, GPUs, etc., and uses a built-in memory such as ROM or RAM to control each component and execute processing.

The storage unit 21 is, for example, a non-volatile storage medium such as flash memory. The storage unit 21 stores programs and data referred to by the control unit 20, including the program 2P. The storage unit 21 may be composed of a plurality of storage devices, or may be an external storage device connected to the nursing facility terminal 2 . The storage unit 21 also stores device information for identifying the nursing facility terminal 2 . The device information is information unique to the nursing facility terminal 2 and is information for specifying the nursing facility.

The program 2P stored in the storage unit 21 may be recorded on a recording medium so as to be computer-readable. The storage unit 21 stores a program 2P read from the recording medium 2A by a reading device (not shown). Alternatively, the program 2P may be downloaded from an external computer (not shown) connected to a communication network (not shown) and stored in the storage unit 21 . The program 2P may function when a script program downloaded from the information processing apparatus 1 is executed by the control unit 20 on a browser program.

The communication unit 22 is a communication device for realizing communication via the network N. FIG. The control unit 20 transmits and receives information to and from the information processing device 1 via the communication unit 22 .

The display unit 23 is, for example, a display device such as a liquid crystal display or an organic EL display. The operation unit 24 is an interface that receives user operations. The operation unit 24 is, for example, a touch panel device with a built-in display, a speaker, a microphone, and the like.

FIG. 9 is a block diagram showing the configuration of the home care support office terminal 3. As shown in FIG. The in-home long-term care support office terminal 3 includes a control unit 30 that controls the operation of each component of the in-home long-term care support office terminal 3, a storage unit 31, a communication unit 32, a display unit 33, and an operation unit . The storage unit 31 is a non-volatile storage medium, and stores programs and data referred to by the control unit 30 . Since the hardware configuration of the in-home care support office terminal 3 is the same as that of the care facility terminal 2, detailed description thereof will be omitted.

It should be noted that each of Programs 1P and 2P may be executed on a single computer or on multiple computers located at one site or distributed across multiple sites and interconnected by a communications network. can be expanded.

The information processing device 1 provides the nursing care facility terminal 2 with various screen information for managing usage reservations based on the collected usage information. The control unit 20 of the nursing facility terminal 2 displays various screens on the display unit 23 based on the screen information acquired from the information processing device 1 . FIG. 10 is a schematic diagram showing a first example of the management screen 231, FIG. 11 is an explanatory diagram for explaining acceptance of use reservation on the management screen 231, and FIG. 12 is a schematic diagram showing a second example of the management screen 231.

As shown in FIG. 10, the management screen 231 includes a usage reservation table column 231a, an index column 231b, and a follow list column 231c. The usage reservation table column 231a displays a usage reservation table showing the usage reservation status of the user. The indicator column 231b displays various indicators relating to the reservation status. The follow list column 231c displays information for supporting management work related to reservation of use.

The usage reservation table is a table that allows you to grasp the usage reservation status for a predetermined period (display period) at a glance, and arranges the date of the display period on the horizontal axis and the bed number of each bed on the vertical axis. There is. In the example of FIG. 10, the usage reservation table sets January 2021 as a display target period, and displays a list of reservation statuses including one day before and after the display target period.

The flow of acceptance of use reservation using the use reservation table will be described with reference to FIG. FIG. 11 shows part of the usage reservation table on the management screen 231 for simplification of explanation. The control unit 10 of the information processing device 1 accepts the request of the management screen 231, generates a reservation table for use including the date of one month on the horizontal axis and the bed number (bed ID) on the vertical axis, and operates the nursing care facility terminal 2. display through

When the person in charge of the nursing care facility accepts the user's reservation for use, he or she uses the reservation table to input the contents of the received reservation for use. As shown in the upper part of FIG. 11, the person in charge selects a reservation frame corresponding to the bed number and the period of use for which the use reservation is to be made on the use reservation table using the operation unit 24 while the use reservation table is displayed. select. The control unit 20 of the nursing care facility terminal 2 performs processing such as coloring and frame display on the selected reservation frame, for example. In this case, the control unit 20 preferably changes the display mode for each user, such as by changing the display color of the reservation frame according to the user ID. The control unit 20 can use available display colors acquired in advance from the information processing device 1 . The display color may be determined according to the user's selection from preset available colors. Further, the name of the user to be reserved is selected from among the users listed as selection candidates for the user. The user list is displayed by acquiring registered user names in association with nursing care facility IDs through communication with the information processing apparatus 1 . The control unit 20 superimposes the selected user name on the colored reservation frame. In this way, the user's name and the coloring indicating that the reservation has been completed are displayed in the reservation frame where the date and bed number for which the use reservation is made intersect.

The control unit 20 acquires usage information including the user ID, display color, bed number, usage start date, and usage end date of the specified user name via the operation unit 24, and transmits it to the information processing device 1. do. Also, when the control unit 20 receives an input of pick-up time and presence/absence of pick-up from the user via the management screen 231 , it transmits the received pick-up time and presence/absence of pick-up of the user to the information processing apparatus 1 .

The control unit 10 of the information processing device 1 stores the received usage information in the usage information DB 113 . Each time a new usage reservation is made, the above-described processing is repeated to store a plurality of pieces of usage information for the display target period. The usage reservation table is updated each time the usage information DB 113 is stored. It should be noted that the control unit 20 is not limited to acquiring usage information by accepting input by the person in charge, and for example, the usage information may be automatically acquired by accepting a usage reservation via a usage reservation reception system or the like. good.

After storing a plurality of pieces of usage information, when receiving a display request for the management screen 231 from the nursing facility terminal 2 at an arbitrary timing, the information processing device 1 displays screen information for displaying the management screen 231 as shown in FIG. Generate and output.

The control unit 10 of the information processing apparatus 1 refers to the usage information DB 113, and selects usage information whose usage start date is within the display target period from the usage information including the nursing care facility ID of the nursing care facility to be output in the management screen information. Extract information. The control unit 10 generates a usage reservation table including the date of the display target period (for example, one month) on the horizontal axis and the bed number on the vertical axis. Based on the extracted usage information, the control unit 10 colors the reservation frames corresponding to the usage start date to the usage end date in the usage reservation table for each bed number according to the user ID. The control unit 10 also reads the user name associated with the user ID of the usage information from the user DB 111 and displays it superimposed on the reservation frame of the usage reservation table. The control unit 10 also displays the use reservation and the pick-up time in association with each other for the user for whom pick-up is stored. The control unit 10 displays the generated usage reservation table in the usage reservation table column 231a.

The management screen 231 further displays an index column 231b and a follow list column 231c. The index column 231b contains various indices related to the reservation status calculated based on the usage information. The indices included in the index column 231b include, for example, the number of operating days, covered days, and vacant bed days for each bed, and the operating rate, covering days, and vacant bed days of the entire bed (entire care facility).

Based on the usage information extracted from the usage information DB 113 and the information in the user history DB 114, the control unit 10 calculates the total number of days of operation (days of use), number of days covered, and number of vacant beds for each bed in the display target period. In addition, the control unit 10 calculates the average value of all beds owned by the nursing care facility based on the number of days of each bed, thereby providing a comprehensive index for the nursing care facility (for example, the operating rate, the number of days covered per room, the number of empty spaces per room, etc.). bed days, number of regular customers, regular customer utilization rate, etc.). The control unit 10 displays each index in the index column 231b.

In the follow list column 231c, a user list for grasping the usage status of each user during the display target period (current month) and performing follow-up work for a predetermined user is displayed. The user list includes a regular user list 231d containing information on regular users and new user lists 231e and 231f containing information on new users.

The new user lists 231e and 231f display the names of all new users who newly made a reservation for use during the display target period and the date of last use according to whether follow-up work is necessary or not. The follow-up work is work for accepting a reservation for use from the next time onward for the user. The list of new users requiring follow-up work 231e includes new users who have no reservations for the next month. The new user list 231f that does not require follow-up work includes new users who have reserved use for the next month. The regular user list 231d displays the names of regular users who need follow-up work. Regular users who need follow-up work include, for example, regular users registered in nursing care facilities who do not have a reservation for use in the current month. The new user list 231e requiring follow-up work and the regular user list 231d are displayed by associating each user name with a check box for supporting the follow-up work.

Based on the information stored in the user history DB 114, the control unit 10 identifies users to be included in the follow list for each month. Specifically, based on the information stored in the user history DB 114, the control unit 10 identifies a user ID whose year/month column includes a display target period and whose follow-up necessity column stores "necessary". do.

Based on the information stored in the usage information DB 113, the control unit 10 identifies the user ID that requires follow-up work. The control unit 10 identifies, among the user IDs whose user type is regular, the user IDs excluding the user IDs included in the usage information for the target year and month (display target period) extracted from the usage information DB 113. , "required" is recorded in the follow-up necessity column of the identified user ID. The control unit 10 extracts the user name of the specified user ID from the user history DB 114, and displays it in the regular user list 231d as a regular user who has no usage reservation during the display target period. The control unit 10 displays a check box for accepting follow-up work completion input in association with the user type for each month.

In addition, the control unit 10 acquires the usage information whose usage start date is the display target period next to the display target period, among the user IDs of which the user type is new and included in the extracted usage information for the display target period. A user ID that has not been followed is specified, and "necessary" is recorded in the follow-up necessity column of the specified user ID. The control unit 10 extracts the user name of the specified user ID from the user history DB 114, and creates a new user list 231e that requires follow-up work as a new user who has no use reservation for the period following the display target period. to display. The control unit 10 displays a check box for accepting follow-up completion input in association with each user name.

The control unit 10 has already acquired the usage information whose usage start date is the display target period next to the display target period, among the user IDs of the new user type included in the extracted usage information for the display target period. , and record "no" in the follow-up necessity column of the specified user ID. The control unit 10 extracts the user name of the specified user ID from the user history DB 114, and creates a new user list 231f for which follow-up work is not required as a new user who has reserved use for the period following the display target period. to display.

FIG. 12 shows an example of the management screen 231 showing the follow information column 231g. The management screen 231 can further display follow-up information for assisting in accepting reservations for use from users requiring follow-up work. The follow-up information may include, for example, the name of a care manager in charge of each user, the name of a support office, contact information, and other information used for accepting reservations for use. The follow-up information may include the contact information of the user or the user's family.

When the control unit 20 of the nursing facility terminal 2 receives a selection of a new user name or a regular user name requiring follow-up work in a state where the user list is displayed as shown in FIG. , the user ID of the accepted user name is transmitted to the information processing apparatus 1 . The control unit 10 of the information processing device 1 receives the user ID transmitted from the nursing facility terminal 2, refers to the user DB 111, and acquires follow-up information such as a care manager name corresponding to the received user ID. do. As shown in FIG. 12, the control unit 10 provides the nursing facility terminal 2 with screen information for displaying a follow-up information column 231g including the acquired follow-up information near the user name.

The lifestyle counselor performs follow-up work according to the follow-up list displayed on the management screen 231 . When the lifestyle counselor completes the follow-up work for the user, for example, contacting the care manager in charge of a regular user who has not made a reservation for the next use, the check box corresponding to the user is completed. Enter the check mark that indicates After the follow-up work, a regular user who has become out of the target of follow-up due to a new usage reservation being made is deleted from the regular user list 231d. After the follow-up work, a new user who has been excluded from follow-up due to a new reservation for use is moved from the list of new users requiring follow-up work 231e to the list of new users not requiring follow-up work 231f. It should be noted that after the follow-up work, a user who does not make a new use reservation may continue to be displayed in the follow list column 231c with the check box enabled. You can remove it from the list. The control unit 10 associates the user ID of the user list with the input history (follow-up check, follow-up date) to the check box, and stores them in the user history DB 114 . Based on the information stored in the user history DB 114, the control unit 10 changes the display contents of the regular user list 231d and the new user list 231e according to the input history in the check boxes.

The display target period of the usage reservation table and the conditions of the users to be included in the follow list can be appropriately set for each nursing facility according to the usage reservation status of the nursing facility and the content of the follow-up work. For example, the display target period of the usage reservation table is two months of the current month and the next month. A new user list 231e showing new users who are not registered may be displayed. The regular user list 231d and the new user list 231e may include users with less than a predetermined number of usage reservations in a predetermined period, such as the current month or the next month.

The usage reservation status is also provided as a dashboard displaying its statistical indicators. FIG. 13 is a schematic diagram showing a first example of the dashboard screen 232, and FIG. 14 is a schematic diagram showing a second example of the dashboard screen 232. As shown in FIG. As shown in FIG. 13, the dashboard is shown in tabular form with the horizontal axis representing a predetermined period and the vertical axis representing various indicators. The index is divided into a plurality of categories, such as overall care facility, user type, conversion and lodging trend, and displayed.

Nursing home-wide metrics include bed occupancy rate, bed occupancy rate (regular occupants only), days covered per bed, and vacant bed days per bed. The bed occupancy rate is the total number of days of operation of all beds in a nursing care facility with respect to the number of days that beds can be operated in a predetermined period. The occupancy rate increases as the number of days of vacant beds decreases and the number of days covered increases. The control unit 10 refers to the usage information DB 113 and the user history DB 114, reads all the usage information for each predetermined period (every month in the example of FIG. 13), and stores the number of days covered by the read usage information and the number of days of vacant beds. Calculate the total number. The control unit 10 displays each index obtained based on each calculated total number on the dashboard. All usage information for each predetermined period may be, for example, all usage information in which the usage start date or the usage end date in the usage information DB 113 is included within a predetermined period.

User type metrics include new users, regular users, and total users. The control unit 10 refers to the usage information DB 113 and the user history DB 114, and based on the user ID and user type in all usage information for each predetermined period, the total number of new users and regular users, both users Calculate the total number of

The index of conversion is conversion information about users, and includes, for example, the number of users whose user types are new, new to regular, regular to regular, regular to suspended, and regular users. New means the number of new users during the target period. "New to regular" means the number of users who changed from new to regular as compared with the previous month. Regular to regular means the number of users who are regular regularly compared to the previous month. Regular to suspended means the number of users who stopped using the regular service compared to the previous month. Regular means the number of regular users in the target period. The control unit 10 refers to the usage information DB 113 and the user history DB 114, and calculates the number of each user based on the user ID and user type in all usage information for each predetermined period. The conversion information is not limited to the number of various users, and may include, for example, the ratio of the number of various users to the total number of users.

The indicators of accommodation trends include the number of long stays and the average number of days. The number of long tickets means the number of reservations for which the period of use is equal to or longer than a predetermined number of days (for example, 15 days). The average number of days means the average number of days of admission for all users. The control unit 10 refers to the usage information DB 113 and calculates the number of long lengths and the average number of days based on the number of days of usage in all the usage information for each predetermined period. The average number of days may include an average number of days limited to a predetermined number of days of admission (for example, less than 15 days of use). It is possible to accurately grasp accommodation trends peculiar to short-term admission (short stay).

The dashboard displays alert information, for example, when the numerical value is less than (or greater than) a predetermined value. The control unit 10 associates and stores each index to be an alert output target with a threshold in advance, and when it determines that the calculated numerical value is less than the threshold, the numerical value is colored, framed, or blinked. By performing such processing, a dashboard is generated that shows the alert information in a recognizable manner. For example, when the number of days of vacant beds per bed reaches or exceeds a predetermined value, the control unit 10 displays alert information for the cells having the predetermined value or more. When the number of days covered per bed is less than a predetermined value, the control unit 10 displays alert information for cells with less than the predetermined value. When the number of regular users is less than a predetermined value, the control unit 10 displays alert information for cells with less than the predetermined value. When the average number of days is equal to or greater than a predetermined value, the control unit 10 displays alert information for cells with less than the predetermined value. In the example shown in FIG. 13, the numerical values to be alerted are hatched to indicate their coloring. The control unit 10 may associate each index with advice information and store it in advance, and may output advice information such as "Let's improve the ratio of new users to regular users" according to the calculation result. .

The dashboard may also include information on daily utilization trends. FIG. 14 shows an example of a dashboard screen 232 containing daily availability data. As shown in FIG. 14, the daily operating rate data includes daily operating rates over a predetermined period from the reference time point. The occupancy rate may be the occupancy rate of the entire nursing facility. In the example shown in FIG. 14, the daily operating rate data displays the operating rate up to four months ahead from the display date. The daily operating rate data is displayed by a daily operating rate transition table showing the numerical values for each day, and a daily operating rate transition graph in which the horizontal axis is the date and the vertical axis is the operating rate.

Based on the usage information DB 113, the control unit 10 calculates the operating rate for each day up to four months ahead from the calculation date. The control unit 10 calculates the operating rate for each day and stores the calculated daily operating rate data in the storage unit 11 . Based on the stored daily operating rate data, the control unit 10 generates a daily operating rate transition table and a daily operating rate transition graph corresponding to the display target date. The date to be displayed can be appropriately changed according to the user's selection. From the daily operating rate data, it is possible to grasp at what point in each period the operating rate is high. By analyzing the trend of accepting reservations for use at nursing care facilities, it will lead to an increase in the operating rate and an earlier peak in the operating rate. The daily data is not limited to the operating rate, and may be daily data relating to other indexes.

FIG. 15 is a flow chart showing an example of reservation status output processing. The following processing is executed by the control unit 10 according to the program 1P stored in the storage unit 11 of the information processing device 1, and by the control unit 20 according to the program 2P stored in the storage unit 21 of the nursing facility terminal 2. executed.

The control unit 20 of the nursing facility terminal 2 accepts the selection of the program 2P and the login using the account information by the person in charge such as the life counselor operating the operation unit 24, and transmits the accepted account information to the information processing device 1. Send (step S11).

The control unit 10 of the information processing device 1 receives the account information (step S12). Based on the information stored in the nursing facility DB 112, the control unit 10 identifies the nursing facility ID corresponding to the logged-in target account. In this case, if authority is set in the account information, the control unit 10 identifies an editable care facility ID corresponding to the account information. Note that the control unit 10 may specify the nursing facility ID based on the device information of the nursing facility terminal 2 or the like.

Based on the information stored in the usage information DB 113, the control unit 10 extracts the usage information whose usage start date and usage end date are included in the display target period from the usage information including the specified nursing facility ID (step S13 ). The display target period is, for example, one month including the day when the account information is received. The display target period can be appropriately changed according to the user's selection.

Based on the extracted usage information and the information stored in the user history DB 114, the control unit 10 generates screen information including a nursing facility usage reservation table and a follow list for the nursing facility ID (step S14). The screen information includes a usage reservation table that lists the user's usage reservation status, and a follow list to support follow-up work for new and regular users who have not acquired the next usage reservation. ing. The control unit 10 transmits the generated screen information to the nursing facility terminal 2 (step S15).

The control unit 20 of the nursing facility terminal 2 receives the screen information including the usage reservation table and the follow list (step S16). Based on the received screen information, the control unit 20 displays a management screen 231 including a usage reservation table, a follow list, etc. on the display unit 23 (step S17).

The control unit 20 uses the management screen 231 to accept input of usage information regarding a new usage reservation (step S18). Specifically, the control unit 20 receives the user ID, bed number, use start date, and use end date of the designated user name via the operation unit 24 . The control unit 20 transmits the usage information including the accepted user ID, bed number, usage start date, and usage end date to the information processing device 1 (step S19).

The control unit 10 of the information processing device 1 receives the usage information (step S20). The control unit 10 derives the number of days of use, the number of days covered, the number of days of vacant beds, and the type of user according to the received usage information (step S21). The control unit 10 stores the user information including the derived information in the usage information DB 113, and updates the usage information DB 113 and the user history DB 114 (step S22). In this case, in order to facilitate data management for each month (predetermined period), the control unit 10 divides the usage information whose usage period extends over two months into usage information whose usage end date is the last day of the previous month. , and the usage information whose usage start date is the first day of the next month, and stored in the usage information DB 113 . Based on the updated contents of the usage information DB 113 and user history DB 114, the control unit 10 generates screen information including the updated usage reservation table and follow list (step S23). The control unit 10 transmits the generated updated screen information to the nursing facility terminal 2 (step S24).

The control unit 20 of the nursing facility terminal 2 receives screen information including the updated usage reservation table and follow list (step S25). Based on the received screen information, the control unit 20 displays the management screen 231 including the updated usage reservation table and follow list on the display unit 23 (step S26), and ends the series of processes. The control unit 20 may return the process to step S18 and repeat acceptance of the usage information.

In the above-described processing, the control unit 10 is not limited to outputting the usage reservation table column 231a, the index column 231b, and the follow list column 231c by one piece of management screen information. The control unit 10 may generate a plurality of pieces of screen information each including, for example, a usage reservation table column 231a, an index column 231b, and a follow list column 231c. The control unit 10 generates screen information including the reservation table column 231a, screen information including the index column 231b, or screen information including the follow list column 231c at different timings, for example, in response to a display request from the user. , may be output to the nursing facility terminal 2 .

FIG. 16 is a flowchart illustrating an example of dashboard output processing. The control unit 20 of the nursing facility terminal 2 starts the following processing when receiving a dashboard display request via the operation unit 24, for example, after receiving login using account information.

The control unit 20 of the nursing facility terminal 2 transmits a dashboard request to the information processing device 1 (step S31).

The control unit 10 of the information processing device 1 receives the dashboard request (step S32). Based on the information stored in the nursing facility DB 112, the control unit 10 identifies the nursing facility ID corresponding to the logged-in target account. In this case, when the authority to view the dashboard is set in the account information, the control unit 10 identifies the viewable care facility ID according to the account information. Based on the information stored in the usage information DB 113 and the user history DB 114, the control unit 10 calculates numerical values indicating various indicators according to the usage information including the specified nursing facility ID (step S33).

The control unit 10 generates dashboard screen information including a dashboard showing the calculated numerical value (step S34). The dashboard screen information includes numerical values related to various indicators such as the operating rate in nursing care facilities, the number of days covered, the number of days of empty beds, and conversion information. The control unit 10 transmits the generated dashboard screen information to the nursing facility terminal 2 (step S35).

The control unit 20 of the nursing facility terminal 2 receives the dashboard screen information (step S36). The control unit 20 displays the dashboard screen 232 on the display unit 23 based on the received dashboard screen information (step S37), and ends the series of processes.

According to this embodiment, the person in charge of the nursing facility can use the nursing facility terminal 2 to input the usage information related to the usage reservation in a simple manner. The input usage information is collected and managed by the information processing apparatus 1 . The information processing apparatus 1 provides a management screen 231 and a dashboard screen 232 that show usage reservation status according to usage information. The person in charge can easily grasp the usage reservation status of each bed at a glance from the management screen 231 . In addition, based on the usage information, the name of the user to whom follow-up work should be performed is automatically displayed, preventing omission of follow-up work and improving the operating rate. By automatically displaying the follow-up work, even a person in charge who is inexperienced in the work can easily grasp the work to be performed and the target person, and the work level of the person in charge can be unified.

The person in charge and manager of the nursing care facility can accurately grasp the current status of usage reservations from the dashboard that quantifies and presents various indices. The person in charge and the manager can share information on sales according to the reservation status, and can specifically consider future measures and target values.

(Second embodiment)
In the second embodiment, a configuration for outputting a use reservation table including availability of beds for long-term admission will be described. In each of the following embodiments, differences from the first embodiment will be mainly described, and the same reference numerals will be assigned to the configurations common to the first embodiment, and detailed description thereof will be omitted.

In the second embodiment, the nursing facility functions as a special nursing home for the elderly and provides short-term admission services as well as long-term admission services. Beds used by users of long-term care services are usually used for a long period of time, but may temporarily become vacant due to, for example, hospitalization or discharge of long-term care users. The information processing device 1 acquires the availability of beds for such long-term admission services and provides a utilization reservation table that visualizes the availability for short-term admission services (short stay), thereby improving the efficiency of the entire nursing facility. Realize effective bed operation. The availability of beds is the availability of beds, and corresponds to information on vacancies for which reservations can be accepted.

FIG. 17 is a flow chart showing an example of reservation status output processing in the second embodiment. The control unit 20 of the nursing facility terminal 2 starts the following processing after accepting login using the account information by operating the operation unit 24 by a person in charge such as a life counselor.

The control unit 20 of the nursing facility terminal 2 receives the vacant bed information for the long-term admission service by the person in charge operating the operation unit 24 (step S40). In step S40, the control unit 20 may display, for example, a reception screen for receiving vacant floor information on the display unit 23, and use the reception screen to receive input of vacant floor information from the person in charge. The control unit 20 receives a bed ID, a room type, a usable period of the bed, etc. relating to the bed for the long-term admission service. The control unit 20 transmits the vacant bed information including the received bed ID, room type, bed availability period, etc. to the information processing device 1 (step S41).

The control unit 10 of the information processing device 1 receives the vacant floor information (step S42). The control unit 10 stores information corresponding to the received vacant floor information in the nursing facility DB 112 (step S43). Every time an empty bed for long-term admission service occurs, the above-described processing is repeated to collect empty bed information for beds for long-term admission service in nursing care facilities.

Instead of the bed availability period, the control unit 10 receives information for specifying the bed availability period, such as the admission date (temporary discharge date) and discharge date (re-admission date) of the long-term resident. You may When receiving the date of admission and the date of discharge, the control unit 10 may identify the period between the date of admission and the date of discharge as the available period. When only the hospitalization date is received, the control unit 10 may specify a predetermined period (for example, two weeks) after the received hospitalization date as the available period.

Based on the information stored in the nursing facility DB 112 and the usage information DB 113, the control unit 10 acquires the availability of beds for long-term admission during the display target period according to the nursing facility ID corresponding to the logged-in target account (step S44 ). Specifically, the control unit 10 refers to the bed information in the nursing facility DB 112, and among the beds for long-term admission services (beds with a room type of long term) related to the nursing facility ID, the available period is the display target period. Identify the bed ID contained in the . The control unit 10 also refers to the usage information DB 113 to extract usage information related to the nursing facility ID and including the specified bed ID. From the extracted usage information, the control unit 10 searches for usage information in which a number other than 0 is included in the number of days of vacant beds in the usage information and usage information preceding the usage information in chronological order. The control unit 10 specifies the period from the day after the end date of use in the previous use information to the day before the start date of use in the later use information (usage information containing a number other than 0 in the number of days of vacant beds) as an empty bed day. to obtain bed availability. The control unit 10 may acquire the vacancy status by taking into consideration the number of days covered, and including the number of available days covered.

The control unit 10 generates screen information including a utilization reservation table regarding beds for long-term admission services, including the acquired availability (step S45). The control unit 10 transmits the generated screen information including the utilization reservation table regarding the empty bed frame for the long-term admission service to the nursing facility terminal 2 (step S46).

The control unit 20 of the nursing facility terminal 2 receives the screen information including the utilization reservation table regarding the vacant bed frame for the long-term admission service (step S47). Based on the received screen information, the control unit 20 displays on the display unit 23 a screen 233 including a utilization reservation table regarding vacant beds for long-term admission services (step S48). After that, the control unit 20 of the nursing facility terminal 2 and the control unit 10 of the information processing device 1 perform the processing of steps S18 to S26 shown in FIG. Perform reservation acceptance processing.

FIG. 18 is a schematic diagram showing an example of the screen 233 including the usage reservation table in the second embodiment. As shown in FIG. 18, screen 233 includes a reservation table for beds for long-term care services. The usage reservation table recognizably indicates the availability of each bed, for example, by displaying a color and text indicating "vacant" for each bed date.

The control unit 10 of the information processing device 1, based on the nursing facility DB 112 and pre-stored long-term admission service user information, etc., sets the bed number, bed type, and long-term admission service bed number of the bed for the long-term admission service with an empty frame. Generate a usage reservation table containing the user name of In addition, based on the information stored in the usage information DB 113, the control unit 10 performs processing such as coloring, text display, etc. to indicate the vacant bed in a pre-stored display mode in the column where the bed and the vacant bed date of each bed ID intersect. apply. When the information on the date of admission, the date of discharge, etc. of the user is acquired, the control unit 10 displays the acquired information on the date of admission, the date of discharge, etc., together with the usage reservation table. From the use reservation table, it is possible to easily grasp the vacant bed days available for short-term admission, that is, the vacant beds for long-term admission services.

The control unit 20 of the nursing facility terminal 2 accepts a reservation for use of a bed for long-term admission service by executing the same processing as in the first embodiment using the use reservation table. When the control unit 10 receives a reservation for use of a bed for long-term admission service, it updates the use reservation table, and displays the use reservation date, the name of the person making the reservation, etc. according to the use reservation information in the use reservation table. Note that the control unit 10 recognizes the available period of the bed for the long-term admission service acquired in step S42 as the availability status of the bed for the long-term admission service, regardless of the acceptance status of the use reservation for the bed for the long-term admission service. can be displayed if possible.

The display timing of the use reservation table including the availability of beds for the long-term admission service described above is not limited, and may be displayed in response to a display request from the nursing facility terminal 2 . Appointments containing availability for beds for long-term admission services may be displayed along with short-term admission appointments. The control unit 10 of the information processing apparatus 1 generates screen information for displaying, for example, the reservation table for long-term admission service shown in FIG. 18 side by side under the reservation table for short-term admission shown in FIG. may It should be noted that the control unit 10 may generate and output a utilization reservation table indicating the availability status only when there is a bed ID for which the number of days of vacant beds is counted during the display target period.

According to this embodiment, by integrating and providing the usage information of the short-term admission service and the long-term admission service, it is possible to appropriately grasp the availability of beds in the entire nursing facility. Even if there are no vacant beds for short-term admissions, it is possible to improve the bed occupancy rate of the nursing facility as a whole by utilizing the available vacant beds for long-term admissions.

(Third embodiment)
In the third embodiment, a configuration for outputting search results for availability will be described. The control unit 10 of the information processing apparatus 1 according to the third embodiment searches for the availability of each bed in the nursing care facility in real time based on the usage information in response to an inquiry about availability, and provides the search result to the nursing facility terminal 2. .

FIG. 19 is a flowchart showing an example of an empty status output process according to the third embodiment. The control unit 20 of the nursing facility terminal 2 receives an inquiry about availability after accepting login using the account information via the operation unit 24 (step S51). The control unit 20 transmits the received availability inquiry to the information processing device 1 (step S52).

The control unit 10 of the information processing device 1 receives the availability inquiry (step S53). Based on the information stored in the nursing facility DB 112, the control unit 10 identifies the nursing facility ID corresponding to the logged-in target account and the group ID to which the nursing facility ID belongs. The control unit 10 executes search processing for availability of beds for all nursing facility IDs belonging to the specified group ID, and acquires availability of beds in each nursing facility belonging to the corporate group (step S54). Specifically, the control unit 10 specifies the vacant bed days of each bed associated with each nursing facility ID in a predetermined period by executing the same process as step S44 shown in FIG. 17 . The control unit 10 obtains the availability status by recognizing a day on which one or more beds have an empty bed day as an empty slot. The control unit 10 may recognize a day on which a predetermined number or more of beds are vacant as vacant. The control unit 10 may acquire the number of vacant beds in addition to the vacant bed dates. The control unit 10 may collectively acquire and display consecutive empty bed days across rooms. The control unit 10 executes the above-described vacant floor search processing for all nursing facility IDs belonging to the specified group ID, and acquires the vacancy status for each nursing facility ID.

The control unit 10 generates availability list screen information that displays a list of availability in the acquired plurality of nursing care facilities (step S55). The control unit 10 transmits the generated availability list screen information to the nursing facility terminal 2 (step S56).

The control unit 20 of the nursing facility terminal 2 receives the availability list screen information (step S57). Based on the received availability list screen information, the control unit 20 displays the availability list screen 234 displaying a list of availability on the display unit 23 (step S58), and ends the series of processes.

FIG. 20 is a schematic diagram showing an example of the availability list screen 234. As shown in FIG. The availability list screen 234 displays a list of availability in a plurality of nursing care facilities belonging to the same corporation. In the example of FIG. 20, days with vacant floors (empty frames) are marked with "o", and days with full floors are blacked out. The control unit 10 of the information processing device 1 generates a list in which the horizontal axis is the date and the vertical axis is the nursing facility name of the nursing facility ID related to the same group ID. According to the vacant bed search result, the control unit 10 displays the vacancy status list screen information with “O” in the cell where the vacant bed date recognized as an vacant frame and the name of the nursing care facility intersect, and the other cells in black. Generate. When the control unit 10 acquires the number of vacant beds together with the dates of vacant beds, it generates vacancy status list screen information including the number of vacant beds. Note that the availability list screen 234 is not limited to including information about a plurality of nursing care facilities in the same corporation, and may display only the availability of a single nursing care facility. The availability list screen 234 may display availability for multiple periods.

In addition, when the account information has the permission to view the availability, the control unit 10 may display only the availability related to the viewable nursing facility ID according to the account information.

According to the present embodiment, the availability list screen 234 output from the information processing apparatus 1 makes it possible to easily grasp the availability of nursing care facilities at a glance. For example, in response to an inquiry about use reservation from an in-home nursing care support office, the person in charge of the nursing facility can instantly respond to availability. In addition, by centrally managing usage information in the same corporation with multiple nursing care facilities and sharing availability information in real time, cooperation between nursing care facilities can be enhanced.

The third embodiment and the second embodiment may be implemented in combination. For example, the availability list screen 234 may collectively display the availability of beds for both short-term admission and long-term admission.

(Fourth embodiment)
In the fourth embodiment, a configuration for generating availability notification information will be described. The information processing apparatus 1 according to the fourth embodiment generates notification information for notifying the availability of nursing facilities based on the usage information.

FIG. 21 is a flowchart illustrating an example of processing for generating an availability notification according to the fourth embodiment. The control unit 10 of the information processing device 1, for example, at a predetermined timing (for example, the 1st day of every month), or at a timing when a predetermined condition is satisfied (for example, when the number of days of vacant beds is equal to or greater than a predetermined value, the operating rate is less than a predetermined value. etc.), the following processing is started. The control unit 10 may start the following process at any timing in response to reception of a notification generation request from the user corresponding to the account ID.

The control unit 10 of the information processing device 1 searches for availability in nursing care facilities and acquires the availability (step S61), for example, by performing the same processing as in step S54 shown in FIG. The control unit 10 generates notification information for notifying the availability based on the obtained availability (step S62).

FIG. 22 is a schematic diagram illustrating an example of notification of availability based on notification information. In the notice of availability, the days when each bed in the nursing care facility has an empty space are displayed for a predetermined period of time. Based on the obtained availability status, the control unit 10 displays the vacancy days in a predetermined period. As shown in FIG. 22 , when different beds have consecutive empty days, the control unit 10 preferably displays the availability of the nursing facility as a whole by making the days consecutive. The control unit 10 may display the number of vacant beds on each vacant bed date together with the vacant bed date.

Returning to FIG. 21, the description is continued. The control unit 10 transmits the generated notification information to the terminal 3 of the in-home nursing care support office 3 by using, for example, an e-mail function, an Internet FAX function, an SNS (social networking service) function, or the like (step S63). The control unit 10 may transmit the notification to each in-home long-term care support office terminal 3 related to the in-home long-term care support office, which is a customer of the nursing care facility, according to a pre-stored destination list. The notification information includes, for example, voice information, and may be output by an automatic voice guidance function or the like.

The control unit 30 of the home care support office terminal 3 receives the notification information (step S64). The control unit 30 displays a notification of availability based on the received notification information via the display unit 33 (step S65), and ends the series of processes.

In the above process, the control unit 10 of the information processing device 1 is not limited to transmitting notification information to the terminal 3 of the in-home care support office. Control part 10 may transmit notice information to care facility terminal 2, for example. In this case, the person in charge of the nursing facility transmits a notification based on the notification information received by the nursing facility terminal 2 to the desired in-home nursing care support office. In addition, the control unit 10 transmits in advance an inquiry about notification availability to the home care support office terminal 3 to which notification information is to be sent, and sends the notification information to the home care support office terminal 3 that has obtained an answer that notification is possible. You may send. Furthermore, the control unit 10 may provide notification information to the terminal 3 of the in-home care support office in response to access to the information processing device 1 from the terminal 3 of the in-home care support office permitted to control.

The notification information may be transmitted only to the terminal 3 of the in-home care support office to which the care manager in charge of at least one of the new user and the regular user who need follow-up work belongs. In this case, the control unit 10 of the information processing device 1 identifies the in-home care support office associated with the user who needs follow-up work based on the user who needs follow-up work in the user list, The notification information is transmitted to the in-home care support office terminal 3 related to the care support office. Notification information also corresponds to follow-up information for users who need follow-up work.

According to this embodiment, the information processing apparatus 1 can automatically collect the availability of nursing care facilities and notify the person in charge of the in-home nursing care support office. It is possible to reduce the number of man-hours required for confirming vacant floor dates, creating notices, making phone calls, etc., in sales activities for accepting reservations, and to lighten the workload of the person in charge.

(Fifth embodiment)
In the fifth embodiment, a configuration for providing a list of in-home long-term care support offices that are business targets will be described. The information processing apparatus 1 according to the fifth embodiment identifies an in-home nursing care support business office to be a business target according to the nursing care facility based on the usage information, and generates a sales destination list displaying the identified in-home nursing care support office. .

FIG. 23 is a schematic diagram showing an example of the business destination list 235 in the fifth embodiment. The information processing apparatus 1 of the fifth embodiment stores a sales DB 115 in the storage unit 11 as shown in FIGS. 2 and 7. FIG. The information processing device 1 generates a sales list as shown in FIG. 23 based on the information in the sales DB 115. FIG. The business destination list 235 is, for example, in a tabular format, and includes in-home care support office information on in-home care support offices and information on the usage status of nursing care facilities. Each item of information displayed in the business destination list 235 is the same as the data item stored in the business DB 115 . The place of business list 235 also includes a check box for accepting completion of a predetermined business task associated with each nursing home office.

In-home care support office information can be collected, for example, from public information on in-home care support offices provided by the national government or local governments. The information processing device 1 acquires a list of in-home long-term care support establishments provided from an external server of a local government, etc., and extracts various attribute information from the acquired list of in-home long-term care support establishments. to get The distance can be calculated based on the location of each in-home care support office, the location of the nursing care facility, map information, etc. is obtained by Instead of or in addition to the distance between the two facilities, for example, the travel time between the two facilities by means of transportation such as automobiles may be calculated.

The number of new users in the current month, the number of new users in the past, and the number of regular users are the numbers of new users in the current month, new users in the past, and regular users who used nursing care facilities through each in-home care support office. . Specifically, the information processing device 1 refers to the user information DB 111, the usage information DB 113, and the user history DB 114, for example, extracts the usage information of the entire nursing facility for a predetermined period (current month) including the determination time, A user ID included in the extracted usage information is specified. The control unit 10 refers to the user DB 111 and acquires the name of the in-home care support office associated with the identified user ID. The control unit 10 compares the name of the in-home long-term care support office or the number of the office with the name of the in-home long-term care support office or the office number of the in-home long-term care support office information. Derive the number of users through each in-home long-term care support office in the information on the facility. In this case, the number of users should be derived by distinguishing between the number of new users and the number of regular users. Further, the control unit 10 performs similar processing on past usage information before a predetermined period including the determination time, ie, in the past, and derives the number of new users who have used in-home nursing care support offices in the past. The information processing device 1 stores the obtained information in the business DB 115 . The information processing device 1 uses the business DB 115 to generate a business destination list 235 that displays these pieces of information in list form.

The information processing device 1 has a function of sorting the extracted plurality of in-home care support offices in order of business destination candidates based on predetermined items of the business destination list. Sorting items include, for example, the number of users who require nursing care or above, whether short stay services are provided within the same corporation, distance, the number of new users in the current month and the number of new users in the past, regular users, and the like. The information processing device 1 sorts the in-home nursing care support offices in ascending or descending order or according to the presence or absence of the sort items, and displays a business destination list 235 in which the sorted in-home nursing care support offices can be browsed as a list on the nursing facility terminal. 2. As shown in FIG. 23, the nursing facility terminal 2 displays on the display unit 23 a sales destination list 235 in which the names of in-home nursing care support offices are arranged in the order of sales candidates.

For example, the greater the number of users of the in-home nursing care support office who are persons requiring nursing care or higher, the higher the possibility of accepting new reservations for use through the in-home nursing care support office, and the higher the ranking. Similarly, the shorter the distance, the higher the ranking. Also, the lower the number of new users in the current month, the number of new users in the past, and the number of regular users, the higher the ranking. The larger the number of new users in the past and the smaller the number of new users in the current month, the higher the ranking, because it is considered that the number of users who were previously customers is decreasing. Note that the sorting criteria are merely an example, and are not limited.

FIG. 24 is a flow chart showing an example of processing for generating a business contact list according to the fifth embodiment. The control unit 10 of the information processing device 1, for example, by communicating with an external server of the national or local government, etc., receives information on a plurality of in-home long-term care support offices extracted from a list of in-home long-term care support offices provided by the external server. In-home nursing care support office information is acquired (step S71). The control unit 10 selects, from among all in-home long-term care support offices, the in-home long-term care support office whose service provision area includes the location of the nursing care facility to which the business list is to be sent, as a business target for accepting new use reservations. (step S72).

The control unit 10 refers to the user information DB 111, the usage information DB 113, and the user history DB 114, and obtains information (number of new users in the current month, past new users and the number of regular users) (step S73). The control unit 10 also calculates the distance between both facilities based on the location of the in-home care support office and the location of the nursing care facility. The control unit 10 stores the acquired in-home care support office information and the in-home care support office information including the information on the usage status of the nursing care facility in the business DB 115 (step S74). In addition, since the public information of the list of in-home care support establishments is updated each time, the control unit 10 may periodically acquire and update the information in the business DB 115 .

The control unit 10 refers to the business DB 115 and acquires in-home care support business office information related to a plurality of in-home care support business offices and information on the usage status of nursing care facilities (step S75). The control unit 10 executes a sorting process, and sorts the in-home long-term care support offices according to sorting items defined in advance (step S76). When receiving sorting items transmitted from the nursing facility terminal 2, the control unit 10 may sort the in-home nursing care support offices according to the sorting items specified by the person in charge. The control unit 10 identifies a predetermined number of sorted home care support offices as business destinations, and generates a business destination list showing the identified home care support business offices as business destinations (step S77). The control unit 10 transmits the generated sales destination list to the nursing care facility terminal 2 (step S78).

The control unit 20 of the nursing facility terminal 2 receives the sales destination list (step S79). The control unit 20 displays the received business destination list on the display unit 23 (step S80), and ends the series of processes. The control unit 10 of the information processing device 1 may transmit the above-mentioned notice of availability to the in-home nursing care support office ranked high in the business destination list.

According to this embodiment, the information processing apparatus 1 can efficiently and effectively list in-home care support offices suitable for business activities based on public information and usage information for each care facility. By providing a list of sales destinations specified according to the usage information of nursing care facilities, it supports effective sales activities according to the actual situation of nursing care facilities.

A part of the processing executed by the control unit 10 of the information processing device 1 in the processing described in each flowchart of the present embodiment may be executed by the control unit 20 of the nursing facility terminal 2 .

The embodiments disclosed this time should be considered as examples in all respects and not restrictive. The technical features described in each embodiment can be combined with each other, and the scope of the present invention is intended to include all modifications within the scope of the claims and the scope of equivalents to the scope of the claims. be done.

100 Information Processing System 1 Information Processing Device 2 Nursing Facility Terminal 3 Home Care Support Office Terminal 10, 20, 30 Control Unit 11, 21, 31 Storage Unit 12, 22, 32 Communication Unit 13, 23, 33 Display Unit 14, 24 , 34 operation unit 111 user DB
112 Nursing care facility database
113 Usage information DB
1P, 2P Program 1A, 2A Recording medium

Claims (17)

Acquire multiple pieces of usage information, including bed information, user information, and dates of use, related to reservations for short-term admission in nursing care facilities with multiple beds,
storing the obtained plurality of usage information;
Based on the plurality of stored usage information, information on the usage reservation status of each bed in a predetermined period, information on regular users without the use reservation in the predetermined period, and information on new users with the use reservation in the predetermined period An information processing method that outputs information. Information relating to the new user without the reservation for use in the period following the predetermined period and information relating to the new user with the reservation for use in the period following the predetermined period are output separately. The information processing method described in . Acquiring information about vacant slots that can be used for short-term admission in the beds that are used for long-term admission among the beds in the nursing facility,
3. The information processing method according to claim 1, further comprising outputting information about the obtained empty frame. Output follow information for accepting the usage reservation for the regular user without the usage reservation in the predetermined period or the new user without the usage reservation in the period following the predetermined period. The information processing method according to any one of. The information processing method according to any one of claims 1 to 4, further comprising: outputting an operating rate of said bed calculated based on said plurality of pieces of usage information. 6. The method according to any one of claims 1 to 5, which outputs information about a covered usage date on which different usage reservations exist for the same bed and the usage date, which is calculated based on a plurality of the usage information. information processing method. The number of users whose usage reservation status of the nursing care facility was changed from new to regular, the number of users who continued to be regular, and the usage changed from regular to suspended, calculated based on a plurality of said usage information The information processing method according to any one of claims 1 to 6, wherein conversion information including at least one number of users is output. Acquiring in-home long-term care support office information on multiple in-home long-term care support offices,
Claim 1 to Claim 7, wherein, based on the acquired information on the in-home long-term care support office, an in-home long-term care support office to be operated for accepting new use reservations is specified from among the plurality of in-home long-term care support offices. The information processing method according to any one of. Number of users requiring long-term care or higher at the in-home long-term care support office, presence or absence of short-term admission, distance between the said long-term care facility and said in-home long-term care support office, and number of users of said long-term care facility via said in-home long-term care support office 9. The information processing method according to claim 8, wherein the plurality of in-home care support offices to be operated are sorted according to an order determined based on at least one of the above. searching for availability of the beds in the nursing facility based on the usage information;
10. The information processing method according to any one of claims 1 to 9, wherein information indicating availability of said beds in said care facility is output according to search results. 11. The information processing method according to any one of claims 1 to 10, wherein based on the usage information of the plurality of nursing facilities, the availability of the beds at the plurality of nursing facilities is output as a list. Acquiring availability of the bed in the nursing facility based on the usage information;
The information processing method according to any one of claims 1 to 11, further comprising generating notification information for notifying a person in charge of an in-home care support office of the acquired availability of the beds in the care facility. an acquisition unit that acquires a plurality of pieces of usage information including bed information, user information, and dates of use related to a short-term admission reservation in a care facility having multiple beds;
a storage unit that stores a plurality of pieces of the acquired usage information;
Based on the plurality of stored usage information, information on the usage reservation status of each bed in a predetermined period, information on regular users without the use reservation in the predetermined period, and information on new users with the use reservation in the predetermined period An information processing apparatus comprising: information; and an output unit that outputs information. Acquire multiple pieces of usage information, including bed information, user information, and dates of use, related to reservations for short-term admission in nursing care facilities with multiple beds,
storing the obtained plurality of usage information;
Based on the plurality of stored usage information, information on the usage reservation status of each bed in a predetermined period, information on regular users without the use reservation in the predetermined period, and information on new users with the use reservation in the predetermined period A program that outputs information and causes a computer to execute a process. Usage reservation status of each bed in a nursing care facility having a plurality of beds in a predetermined period, information on regular users without usage reservations in the predetermined period, information on new users with the usage reservations in the predetermined period, receive the
A program for causing a computer to execute a process of displaying the received usage reservation status, the information about the regular user, and the information about the new user. 16. The program according to claim 15, wherein the regular user without the usage reservation and a check box for inputting completion of follow-up work for accepting the usage reservation for the regular user are displayed in association with each other. Receive an in-home long-term care support office to be the business target for accepting new use reservations identified from among multiple in-home long-term care support offices,
17. The program according to claim 15 or 16, wherein the received in-home long-term care support office targeted for business is displayed.

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