JP2022141133A - Information processing device, information processing system, and information processing method - Google Patents

Abstract

To make it possible to transmit electronic messages to users even when a subject of a transmission source does not have information on the users who are destinations of the electronic messages.SOLUTION: A message control server 1 is an information processing device that performs processing related to a message to be transmitted to a user via a communication line, and includes: a receiving unit 121 that receives first confirmation information corresponding to contents of specific items, which are at least some of items constituting a user's personal information that does not include an address, to which the message is transmitted; an acquisition unit 122 that acquires customer information that includes an address and has a condition that second confirmation information corresponding to the contents of the specific items constituting part of the customer information and the first information satisfy a predetermined relationship; and a message control unit 124 that performs control for transmitting the message to a communication terminal corresponding to the address.SELECTED DRAWING: Figure 2

Description

The present invention relates to an information processing device, an information processing system, and an information processing method for controlling message transmission to communication terminals.

2. Description of the Related Art Conventionally, in order to reliably notify a user of information, a company or the like sends mail to the user by using the person-limited receipt mail (for example, Patent Document 1).

JP 2008-242912 A

In order to reduce costs and resources, there is a desire to notify users of information by electronic messages instead of by mail. However, there is a problem that if the subject such as a company does not have information such as the telephone number or e-mail address of the user to whom the message is addressed, the information cannot be notified to the user by the message.

The present invention has been made in view of these points. The purpose is to allow the transmission of

An information processing apparatus according to a first aspect of the present invention is an information processing apparatus that performs processing related to a message transmitted to a user via a communication line, wherein the user does not include a destination to which the message is transmitted. a receiver for receiving first confirmation information corresponding to the contents of specific items that are at least some of the items constituting the personal information of the above; and customer information including the destination, which constitutes the customer information an acquisition unit for acquiring the customer information in which the second confirmation information corresponding to the content of the specific item and the first confirmation information satisfy a predetermined relationship; and transmitting the message to the communication terminal corresponding to the destination. and a message control unit that controls to

The first confirmation information and the second confirmation information each include at least one of address, name, date of birth, and public personal number, and the customer information includes address, name, date of birth, and public personal number. at least one of a personal number and said destination being a phone number, an email address or a messaging service account.

The information processing device further includes a calculation unit that calculates a degree of certainty corresponding to the likelihood that the person indicated by the customer information is the user, based on the extent to which the first confirmation information and the second confirmation information match. The message control unit may perform control to transmit the message when the accuracy satisfies a predetermined condition.

The calculator weights each of the plurality of items to the extent that each of the plurality of items included in the first confirmation information matches the item included in the second confirmation information. The accuracy may be calculated by applying.

The calculation unit may calculate the accuracy based on an update date and time when at least one of the first confirmation information and the second confirmation information was last updated.

The message control unit controls to transmit the message when the accuracy is equal to or greater than a predetermined threshold, and the message control unit controls the communication terminal or Control for transmitting a permission message requesting permission to a transmission source device that is the transmission source of the message, and transmitting the message on the condition that the communication terminal or the transmission source device has given permission to the permission message You may

The message control unit may notify the transmission source device, which is the transmission source of the message, of information that does not match between the first confirmation information and the second confirmation information.

The receiving unit receives, as the first confirmation information, a value obtained by converting the content of the specific item that constitutes the personal information according to a conversion rule, and the acquiring unit converts the content of the specific item that constitutes the customer information. The customer information in which the second confirmation information, which is a value converted according to the conversion rule, matches the first confirmation information may be acquired.

When the acquisition unit acquires a plurality of the customer information, the message control unit transmits a permission message requesting permission to the communication terminal corresponding to the destination indicated by each of the plurality of customer information, Any one of the communication terminals may perform control for transmitting the message on the condition that the permission message is granted.

An information processing system according to a second aspect of the present invention includes a transmission source device that transmits a message to a user via a communication line, and an information processing device that performs processing related to the message, wherein the information processing device a receiving unit for receiving first confirmation information corresponding to the content of specific items that are at least some of the items constituting the user's personal information that does not include the destination of the message; an acquisition unit configured to acquire customer information including a destination, wherein the customer information satisfies a predetermined relationship between the first confirmation information and the second confirmation information corresponding to the content of the specific item constituting the customer information; a message control unit for controlling transmission of the message to the communication terminal corresponding to the destination, wherein the transmission source device is a control unit for transmitting the first confirmation information to the information processing device. have

The message control unit of the information processing device notifies the transmission source device of a matching result indicating whether or not the acquisition unit has acquired the customer information corresponding to the personal information, and controls the transmission source device. The unit may output information for sending a paper medium corresponding to the message to the user indicated by the personal information when the matching result indicates that the customer information could not be obtained.

An information processing method according to a third aspect of the present invention is an information processing method for performing processing relating to a message transmitted to a user via a communication line, wherein a destination to which the message is transmitted is executed by a processor. a step of receiving first confirmation information corresponding to the content of specific items that are at least some of the items constituting the personal information of the user that do not include the customer information including the destination, a step of obtaining the customer information satisfying a predetermined relationship between the second confirmation information corresponding to the content of the specific item constituting the customer information and the first confirmation information; and C. controlling for sending the message.

According to the present invention, it is possible to send an electronic message to a user even if the sender does not have information on the user who is the destination of the electronic message.

1 is a schematic diagram of a message control system according to an embodiment; FIG. 1 is a block diagram of a message control system according to an embodiment; FIG. FIG. 2 is a schematic diagram for explaining processing executed by a message control server, a delivery server, a requester terminal, and a communication terminal; FIG. 4 is a schematic diagram of a communication terminal displaying a consent message; 4 is a sequence diagram of a message control method executed by the message control system according to the embodiment; FIG. FIG. 11 is a sequence diagram of a message control method executed by a message control system according to a modification; FIG. 11 is a sequence diagram of a message control method executed by a message control system according to a modification;

[Overview of message control system S]
FIG. 1 is a schematic diagram of a message control system S according to this embodiment. The message control system S includes a message control server 1, a delivery server 2, and a communication terminal 4. The message control system S may include a plurality of distribution servers 2, client terminals 3, and communication terminals 4, respectively. The message control system S may include devices such as other servers and terminals.

The message control server 1 is an information processing device managed by a business that performs processing related to messages transmitted to destination users via communication lines. The message control server 1 performs control for transmitting messages to destination users whose transmission has been requested by the distribution server 2 . A business operator that manages the message control server 1 is, for example, a communication business operator such as an MNO (Mobile Network Operator) that provides the communication terminal 4 with a communication service using a communication line. Further, the business operator managing the message control server 1 may be another business operator managing the customer information of the customer user using the communication terminal 4 . When there are multiple carriers that can provide communication services to the communication terminal 4 , each of the multiple carriers may have the message control server 1 .

The message control server 1 stores customer information on customer users who use the communication terminals 4 owned by the business in the storage unit. The customer information includes, for example, one or more items such as the customer user's name, age, birthday, address, and public personal number. The customer information also includes destinations (for example, telephone numbers or e-mail addresses) to which messages to be sent to customer users via communication lines are sent. Further, the customer information may be contract information relating to a contract for the customer user to use the communication service provided by the business operator on the communication terminal 4 . The message control server 1 communicates with the distribution server 2 , the client terminal 3 and the communication terminal 4 .

The distribution server 2 is an information processing device (also referred to as a transmission source device) managed by a business that transmits a message to a destination user. The distribution server 2 provides the message control server 1 with information for transmitting the message to the destination user. The business operator managing the distribution server 2 is, for example, an agency that receives a request from a client who provides information to a destination user and transmits a message to the destination user. Also, the distribution server 2 may be an information processing device managed by the client himself.

The client terminal 3 is an information terminal associated with the client, such as a smart phone, a tablet terminal, or a personal computer. The requester is, for example, an organization such as a company or group that provides information to the destination user.

The requester terminal 3 stores personal information about the destination user held by the requester in the storage unit. Personal information includes, for example, one or more items such as the destination user's name, age, birthday, address, and public personal number. A public personal number is a number that identifies an individual and is assigned to a user by a public institution. In addition, the personal information does not include the destination (for example, telephone number or e-mail address) of the message sent to the destination user via the communication line.

The communication terminal 4 is an information terminal associated with the customer user, such as a smart phone, a tablet terminal, or a personal computer. A customer user is, for example, a customer who has a contract with a telecommunications carrier to use a communication service in the communication terminal 4 . The communication terminal 4 communicates using the communication service provided by the communication carrier with which the customer user has a contract. The communication terminal 4 is associated with a destination such as a telephone number or an e-mail address, and receives messages sent to the destination. Further, the communication terminal 4 may be associated with a messaging service account as a message destination, and receive a message sent to the account. The communication terminal 4 has a display unit such as a liquid crystal display that displays information, and an operation unit such as a touch panel that receives operations by the customer user.

The outline of the processing executed by the message control system S according to this embodiment will be described below. The client terminal 3 transmits to the distribution server 2 personal information about the destination user and a message to be transmitted to the destination user. The distribution server 2 stores the personal information and message received from the client terminal 3 in the storage unit.

The message control server 1 receives, from the delivery server 2, first confirmation information corresponding to the personal information of the destination user, which does not include the destination of the message. Personal information is, for example, information that includes at least one of address, name, date of birth, and public personal number, and does not include a destination (e.g., telephone number or e-mail address) to which a message is sent. be.

The message control server 1 compares the 1st confirmation information received from the distribution server 2 with the 2nd confirmation information corresponding to the customer information of a customer user including the address|destination used as the destination of a message. Customer information is, for example, information that includes at least one of address, name, date of birth, and public personal number, and includes a destination (e.g., telephone number or e-mail address) to which a message is sent. . That is, the first confirmation information and the second confirmation information are used to acquire customer information that is highly likely to indicate the same person as the person indicated by the personal information by comparing the first confirmation information and the second confirmation information. Information. The message control server 1 acquires customer information corresponding to the second confirmation information when the first confirmation information and the second confirmation information satisfy a predetermined relationship (for example, match each other).

The message control server 1 performs control for sending a message to the communication terminal 4 corresponding to the destination included in the acquired customer information. For example, the message control server 1 transfers the message received from the delivery server 2 to the communication terminal 4 corresponding to the destination, or transfers the message to the delivery server 2 as the destination for sending the message. to notify you.

In this way, the message control system S converts the first confirmation information corresponding to the personal information held by the requester and not including the message destination to the first confirmation information corresponding to the customer information including the message destination held by the business operator. 2 Obtain customer information corresponding to the personal information by comparing with the confirmation information. The message control system S controls the transmission of the message to the destination included in the acquired customer information. As a result, the message control system S can transmit an electronic message to a destination user even if the requester does not have information on the destination user to whom the electronic message is addressed. can be done.

[Configuration of message control system S]
FIG. 2 is a block diagram of the message control system S according to this embodiment. In FIG. 2, arrows indicate main data flows, and there may be data flows other than those shown in FIG. In FIG. 2, each block does not show the configuration in units of hardware (apparatus), but the configuration in units of functions. As such, the blocks shown in FIG. 2 may be implemented within a single device, or may be implemented separately within multiple devices. Data exchange between blocks may be performed via any means such as a data bus, network, or portable storage medium.

The message control server 1 has a storage section 11 and a control section 12 . The storage unit 11 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, and the like. The storage unit 11 may be provided outside the message control server 1, in which case data may be exchanged with the control unit 12 via a network. The storage unit 11 stores programs executed by the control unit 12 in advance. Moreover, the memory|storage part 11 has memorize|stored the customer information of the customer user who uses the communication terminal 4 beforehand.

The controller 12 has a receiver 121 , an acquirer 122 , a calculator 123 , and a message controller 124 . The control unit 12 is a processor such as a CPU (Central Processing Unit), for example, and functions as a reception unit 121, an acquisition unit 122, a calculation unit 123, and a message control unit 124 by executing a program stored in the storage unit 11. do. At least part of the functions of the controller 12 may be performed by an electrical circuit. Moreover, at least part of the functions of the control unit 12 may be realized by the control unit 12 executing a program executed via a network.

The distribution server 2 has a storage section 21 and a control section 22 . The storage unit 21 is a storage medium including ROM, RAM, hard disk drive, and the like. The storage unit 21 may be provided outside the distribution server 2, in which case data may be exchanged with the control unit 22 via a network. The storage unit 21 stores programs executed by the control unit 22 in advance. In addition, the storage unit 21 pre-stores personal information about the destination user to whom the message is to be sent.

The control unit 22 is a processor such as a CPU, for example, and executes a predetermined process by executing a program stored in the storage unit 21 . At least part of the functions of the controller 22 may be performed by an electrical circuit. Moreover, at least part of the functions of the control unit 22 may be realized by the control unit 22 executing a program executed via a network.

The message control system S is not limited to the specific configuration shown in FIG. The message control server 1 and the distribution server 2 may each be configured by connecting a plurality of physically separated devices by wire or wirelessly. At least some of the functions of the message control server 1 and the delivery server 2 may be executed by a device other than the message control server 1 and the delivery server 2 . Also, the message control server 1 and the distribution server 2 may each be configured by a cloud that is a collection of computer resources.

Processing executed by the message control system S will be described in detail below. FIG. 3 is a schematic diagram for explaining processing executed by the message control server 1, the delivery server 2, the client terminal 3, and the communication terminal 4 in the message control system S. As shown in FIG.

The client terminal 3 transmits personal information about the destination user and a message to be transmitted to the destination user to the distribution server 2 (a0). The requester terminal 3 may send the personal information of the destination user individually or collectively for a plurality of users. In the distribution server 2 , the control unit 22 causes the storage unit 21 to store the personal information and message received from the client terminal 3 . The control unit 22 transmits a transmission request including a message to be transmitted to the destination user and first confirmation information corresponding to the personal information of the destination user to the message control server 1 (a1). The control unit 22 may transmit a transmission request including one piece of first confirmation information corresponding to one destination user, and includes a plurality of lists of first confirmation information corresponding to a plurality of destination users. You may send a request to send.

The control unit 22 may transmit to the message control server 1 a transmission request containing the first confirmation information but not the message. Also, the control unit 22 may transmit the first confirmation information and the message to the message control server 1 at different timings. Also, the control unit 22 may send the transmission request separately from the first confirmation information and the message, or may request transmission at a specified time. For example, the control unit 22 first sends a list of first confirmation information corresponding to a plurality of destination users in csv (Comma Separated Value) format, and then sends a message addressed to the plurality of users included in the list, A transmission request may be sent after that.

The first confirmation information is information corresponding to the content of specific items, which are at least some of the items constituting the personal information that does not include the destination to which the message is sent. Personal information is, for example, information that includes at least one of address, name, date of birth, and public personal number, and does not include telephone numbers, e-mail addresses, or messaging service accounts to which messages are sent. be. The address is represented by a predetermined system such as a postal code, lot number, address indication, or the like. A specific item is at least a part of one or more items that constitute personal information.

In the present embodiment, an example will be described in which the personal information consists of three items of address, name, and date of birth, and the specific items are the two items of name and date of birth. In this embodiment, the first confirmation information is the content itself of the specific item that constitutes the personal information. Also, the first confirmation information may be part of the content of the specific item that constitutes the personal information (for example, a predetermined number of characters from the front). In addition, the first confirmation information is information generated by performing predetermined processing such as processing to unify character types, processing to extract a part, etc., on the contents of specific items that constitute personal information. good too.

When each of a plurality of communication carriers that can provide communication services to the communication terminal 4 has a message control server 1, the control unit 22 transmits a transmission request to each of the plurality of message control servers 1. FIG. The transmission request may be sent to each of the plurality of message control servers 1 all at once, or one carrier may be selected from among the plurality of message control servers 1 and the transmission of the message may be attempted until the message transmission is successful. can be Each of the plurality of message control servers 1 executes subsequent processing for the transmission request received from the distribution server 2 . In this case, of the plurality of message control servers 1 , the message control server 1 that has acquired the customer information corresponding to the personal information performs control for transmitting the message to the communication terminal 4 .

In the message control server 1 , the reception unit 121 receives the transmission request from the distribution server 2 . The acquisition unit 122 compares the first confirmation information included in the transmission request with the second confirmation information corresponding to the customer information of the customer user pre-stored in the storage unit 11 .

The second confirmation information is information corresponding to the contents of specific items, which are at least some of the items constituting the customer information including the destination to which the message is sent. Customer information is, for example, information that includes at least one of address, name, date of birth, and public personal number, and includes telephone number, e-mail address, or messaging service account to which messages are sent. . A specific item is at least a part of one or more items constituting customer information, and is the same as a specific item of personal information.

In this embodiment, customer information consists of three items: address, name, and date of birth, and a telephone number to which a message is sent. Specific items are name and date of birth. Let me give you an example. In this embodiment, the second confirmation information is the content itself of the specific item that constitutes the customer information. Also, the second confirmation information may be a part of the content of the specific item that constitutes the customer information (for example, a predetermined number of characters from the front). Further, the second confirmation information is information generated by performing predetermined processing such as, for example, processing to unify character types and processing to extract a part of the content of the specific item that constitutes the customer information. good too.

When the first confirmation information and the second confirmation information satisfy a predetermined relationship, that is, when the second confirmation information satisfying the predetermined relationship with the first confirmation information is found in the storage unit 11, the acquisition unit 122 obtains the Customer information corresponding to the second confirmation information is acquired (a2). The relationship for acquiring customer information is, for example, that at least part of the first confirmation information and at least part of the second confirmation information match. When there is a plurality of pieces of second confirmation information that satisfy a predetermined relationship with the first confirmation information, the acquisition unit 122 acquires pieces of customer information corresponding to the pieces of second confirmation information.

The calculation unit 123 calculates, based on the extent to which the first confirmation information and the second confirmation information match each of the one or more pieces of customer information acquired by the acquisition unit 122, whether the customer user indicated by the customer information A certainty corresponding to the certainty of being the indicated destination user is calculated (a3). The calculation unit 123 calculates, for example, a matching rate, which is the ratio of the number of characters in which the content of each of one or more items included in the first confirmation information and the content of the item included in the second confirmation information match each other. Probability is calculated by taking the average of matching rates of multiple items.

In addition, the calculation unit 123 calculates a preset weight for each of the plurality of items included in the first confirmation information and the second confirmation information, and the weight set in advance for each of the plurality of items included in the first confirmation information and the second confirmation information. It may be applied to the extent that it matches the item. Items that have a relatively large impact on the accuracy are given a higher weight than items that have a relatively small impact on the accuracy. For example, the items of address and name may be changed, but the item of date of birth is not changed, so the item of date of birth is given a greater weight than the item of address and name. .

The calculation unit 123 calculates the accuracy by, for example, applying (multiplying) the weight of each item to the matching rate of each of the plurality of items and taking the average. Thereby, the message control server 1 can adjust the influence on accuracy for each item of personal information and customer information, and improve the accuracy of specifying the customer user corresponding to the destination user.

Further, the calculation unit 123 may calculate the accuracy based on the update date and time when at least one of the first confirmation information and the second confirmation information was last updated. The calculation unit 123 acquires the update date and time of the personal information corresponding to the first confirmation information and the customer information corresponding to the second confirmation information. The calculation unit calculates the accuracy such that the closer the update date and time to the current time, the higher the accuracy, and the farther the update date and time from the current time, the lower the accuracy. If personal information or customer information has been updated recently, the probability that personal information or customer information has changed due to moving, marriage, etc. is low, and if personal information or customer information has not been updated for a long time, personal information or customer information has changed. It can be estimated that there is a high probability that Therefore, the message control server 1 can adjust accuracy according to the update date/time of at least one of the first confirmation information and the second confirmation information, and improve the accuracy of specifying the customer user corresponding to the destination user.

Also, the message control server 1 may proceed to the control for transmitting the message by the message control unit 124 without calculating the accuracy. In this case, the customer information corresponding to the second confirmation information that satisfies the predetermined relationship with the first confirmation information in the storage unit 11 is used as it is for sending the message.

When the accuracy calculated for the customer information by the calculation unit 123 is equal to or higher than a predetermined threshold, the message control server 1 controls the message control unit 124 to transmit a message to the communication terminal 4 corresponding to the customer information. proceed to On the other hand, when the accuracy calculated for the customer information by the calculation unit 123 is less than the threshold, the message control unit 124 receives permission to send a message from the communication terminal 4 corresponding to the customer information (a4).

The message control server 1 may receive permission for message transmission from the communication terminal 4 regardless of whether the accuracy calculated by the calculator 123 is less than the threshold. In addition, regardless of whether or not the accuracy calculated by the calculation unit 123 is less than the threshold, the message control server 1 does not receive permission for message transmission from the communication terminal 4 or the distribution server 2, and the message control unit 124 may proceed to the control for sending the

In order to receive permission for message transmission from the communication terminal 4, the message control unit 124 transmits a permission message requesting permission to the communication terminal 4 with the destination included in the customer information as the destination. The permission message is, for example, an SMS (Short Message Service) or RCS (Rich Communication Services) message addressed to a destination telephone number. Also, the permission message may be an e-mail addressed to an e-mail address. Also, the permission message may be a message addressed to an account of a messaging service.

The permission message includes, for example, information representing the requester of the message transmission. The acceptance message may also include information that assists the customer user in determining whether or not to receive the message to be sent. The support information includes, for example, information about the requester, information about the content of transmission, or a hint that makes the client or the content of transmission analogy. Thereby, the customer user can determine whether or not to receive the message to be sent, and then perform the operation of whether or not to approve the message. The communication terminal 4 displays the consent message sent by the message control server 1 on the display unit.

FIG. 4 is a schematic diagram of the communication terminal 4 displaying a permission message. The communication terminal 4 receives an operation by the customer user indicating whether or not to approve message transmission, and transmits operation information indicating the received operation to the message control server 1 . In the message control server 1 , the receiver 121 receives operation information from the communication terminal 4 .

Based on the operation information received by the receiving unit 121, the message control server 1 proceeds to the control for transmitting the message by the message control unit 124 on the condition that the communication terminal 4 permits the permission message. In addition, instead of or in addition to the communication terminal 4, the message control server 1 transmits a permission message to the distribution server 2 by the same method, and indicates whether or not the message transmission by the requester is permitted from the distribution server 2. Operation information indicating the operation may be received. As a result, when the likelihood that the customer user indicated by the customer information is the destination user indicated by the personal information is low, the message control server 1 receives permission from at least one of the customer user and the requester before sending the message. By doing this, it is possible to reduce the risk of erroneously delivering the message to a customer user who is different from the destination user.

Further, when there are a plurality of pieces of customer information for which the accuracy calculated by the calculation unit 123 is equal to or higher than the threshold, the message control unit 124 requests permission from the communication terminal 4 with the destination included in each of the plurality of pieces of customer information as the transmission destination. You may send a message. In this case, the message control server 1 proceeds to the control for transmitting the message by the message control unit 124 on the condition that any communication terminal 4 permits the permission message. When permission is granted in a plurality of communication terminals 4, the message control unit 124 selects the customer information with the highest accuracy calculated by the calculation unit 123 among the customer information corresponding to the plurality of communication terminals 4 as the message transmission target. may be determined as As a result, the message control server 1 selects the customer information to be used as the destination according to the customer user's operation when there is a high probability that the customer user indicated by a plurality of pieces of customer information is the destination user indicated by the personal information. can.

The message control unit 124 notifies the delivery server 2 of a matching result indicating whether or not the acquisition unit 122 has found a customer user corresponding to the destination user, that is, whether or not customer information corresponding to personal information has been acquired. do. If the accuracy calculated for the customer information by the calculation unit 123 is equal to or greater than the threshold, or if the accuracy calculated for the customer information by the calculation unit 123 is less than the threshold, the message control unit controls communication corresponding to the customer information. When permission to send a message is received from the terminal 4, a matching result indicating that the customer information corresponding to the personal information has been obtained is transmitted, otherwise the customer information corresponding to the personal information cannot be obtained. Send a matching result indicating that

In the distribution server 2 , the control unit 22 may transmit a transmission instruction for transmitting a message to the message control server 1 after receiving the matching result from the message control server 1 . In this case, the message control server 1 advances the control for transmitting the message by the message control unit 124 on condition that the reception unit 121 has received the transmission instruction from the distribution server 2 .

Also, in the distribution server 2, when the control unit 22 receives a matching result indicating that the customer information corresponding to the personal information could not be obtained from the message control server 1, that is, the control unit 22 sends an electronic message to the destination user. can be sent, information for sending a paper medium corresponding to the message may be output based on the personal information of the destination user. The paper medium is, for example, mail such as letters and postcards. The information for sending the paper medium is, for example, information that associates the address and name included in the personal information of the destination user with the content of the message.

The control unit 22 displays the information for sending the paper medium as electronic data on the display unit or prints it on paper using a printer. As a result, the distribution server 2 can make the requester aware that the electronic message cannot be sent to the destination user, and can support sending a paper medium corresponding to the message instead. .

Also, the message control unit 124 treats information that does not match between the first confirmation information transmitted by the distribution server 2 and the second confirmation information corresponding to the customer information that satisfies a predetermined condition as the matching result of the distribution server 2 . may be notified to For example, of the name and date of birth, which are the specific items of the first confirmation information and the second confirmation information, if the date of birth matches and the name does not match, the message control unit 124 indicates that the name does not match. The distribution server 2 is notified of the indicated matching result. Thereby, the message control server 1 can make the client recognize that the personal information held by the client is incorrect or has not been updated.

The message control unit 124 controls transmission of the message to the communication terminal 4 corresponding to the destination included in the customer information acquired by the acquisition unit 122 (a5). When the receiving unit 121 receives a transmission request including a message, the message control unit 124 transmits the message included in the transmission request to the destination included in the customer information. The message is, for example, an SMS or RCS message addressed to a destination telephone number. Also, the message may be an e-mail addressed to an e-mail address. Also, the message may be a message addressed to an account of a messaging service.

Also, instead of the message control server 1 directly transmitting the message to the communication terminal 4 , control may be performed to transmit the message from the distribution server 2 to the communication terminal 4 . In this case, the message control unit 124 notifies the delivery server 2 of the destination included in the customer information. The distribution server 2 transmits the message via the message control server 1 or other message transmitting device, with the destination notified from the message control server 1 as the transmission destination.

Also, the message control unit 124 may generate a token associated with the destination included in the customer information and notify the distribution server 2 of the generated token. In this case, the distribution server 2 sends the message for the destination user to the message control server 1 together with the token notified from the message control server 1 . In the message control server 1 , the message control unit 124 transmits the message received from the distribution server 2 to the destination associated with the token received from the distribution server 2 . As a result, the message can be sent to the destination user without exchanging the destination itself between the message control server 1 and the delivery server 2 .

Also, the token has a predetermined expiration date (e.g., 30 minutes) or valid number of times (e.g., once). The message control unit 124 may transmit the message to the communication terminal 4 on condition that the number of times is equal to or less than the effective number of times.

With the above configuration, the message control server 1 identifies the destination of the customer user corresponding to the destination user based on personal information that does not include the destination of the message for the destination user, and uses the identified destination to communicate with the communication terminal 4 You can send messages to

[Message control method sequence]
FIG. 5 is a sequence diagram of the message control method executed by the message control system S according to this embodiment. The client terminal 3 transmits personal information about the destination user and a message to be transmitted to the destination user to the distribution server 2 (S10). In the distribution server 2 , the control unit 22 causes the storage unit 21 to store the personal information and message received from the client terminal 3 . The control unit 22 transmits a transmission request including a message to be transmitted to the destination user and first confirmation information corresponding to the personal information of the destination user to the message control server 1 (S11). The control unit 22 may transmit to the message control server 1 a transmission request containing the first confirmation information but not the message.

When each of a plurality of communication carriers that can provide communication services to the communication terminal 4 has a message control server 1, the control unit 22 transmits a transmission request to each of the plurality of message control servers 1. FIG. Each of the plurality of message control servers 1 executes subsequent processing for the transmission request received from the distribution server 2 . In this case, of the plurality of message control servers 1 , the message control server 1 that has acquired the customer information corresponding to the personal information performs control for transmitting the message to the communication terminal 4 .

In the message control server 1 , the reception unit 121 receives the transmission request from the distribution server 2 . The acquisition part 122 compares the 1st confirmation information contained in the transmission request, and the 2nd confirmation information corresponding to the customer user's customer information previously memorize|stored in the memory|storage part 11 (S12). When the first confirmation information and the second confirmation information do not satisfy the predetermined relationship, that is, when the second confirmation information satisfying the predetermined relationship with the first confirmation information is not found in the storage unit 11 (NO in S13) , the message control server 1 proceeds to step S18.

When the first confirmation information and the second confirmation information satisfy a predetermined relationship, that is, when the second confirmation information satisfying the predetermined relationship with the first confirmation information is found in the storage unit 11 (YES in S13), acquisition The unit 122 acquires customer information corresponding to the second confirmation information. The calculation unit 123 calculates, based on the extent to which the first confirmation information and the second confirmation information match each of the one or more pieces of customer information acquired by the acquisition unit 122, whether the customer user indicated by the customer information A certainty corresponding to the certainty of being the indicated destination user is calculated (S14).

If the accuracy calculated for the customer information by the calculator 123 is equal to or greater than the predetermined threshold (YES in S15), the message control server 1 proceeds to step S18. When the accuracy calculated for the customer information by the calculator 123 is less than the predetermined threshold (NO in S15), the message controller 124 requests permission from the communication terminal 4 with the destination included in the customer information as the destination. A permission message is transmitted (S16). Further, when there are a plurality of pieces of customer information for which the accuracy calculated by the calculation unit 123 is equal to or higher than the threshold, the message control unit 124 requests permission from the communication terminal 4 with the destination included in each of the plurality of pieces of customer information as the transmission destination. You may send a message.

The communication terminal 4 displays the consent message sent by the message control server 1 on the display unit. The communication terminal 4 receives an operation by the customer user indicating whether or not to approve message transmission, and transmits operation information indicating the received operation to the message control server 1 (S17). In the message control server 1 , the receiver 121 receives operation information from the communication terminal 4 . In addition, instead of or in addition to the communication terminal 4, the message control server 1 transmits a permission message to the distribution server 2 by the same method, and indicates whether or not the message transmission by the requester is permitted from the distribution server 2. Operation information indicating the operation may be received.

The message control unit 124 transmits to the distribution server 2 a matching result indicating whether or not the acquisition unit 122 has found a customer user corresponding to the destination user, that is, whether or not customer information corresponding to personal information has been acquired. (S18).

When the accuracy calculated for the customer information by the calculation unit 123 is less than the predetermined threshold and the permission message is not permitted in the communication terminal 4 or the distribution server 2 based on the operation information received by the reception unit 121 Then (NO in S19), the message control server 1 terminates the process without controlling the message control unit 124 to transmit the message.

When the accuracy calculated for the customer information by the calculation unit 123 is equal to or greater than a predetermined threshold, or when the permission message is permitted by the communication terminal 4 or the distribution server 2 based on the operation information received by the reception unit 121 Then (YES in S19), the message control unit 124 controls to transmit the message to the communication terminal 4 corresponding to the destination included in the customer information acquired by the acquisition unit 122 (S20).

The message control unit 124 may directly transmit the message included in the transmission request to the destination included in the customer information. Also, the message control unit 124 may notify the delivery server 2 of the destination included in the customer information. In this case, the distribution server 2 transmits the message via the message control server 1 or other message transmitting device, with the destination notified by the message control server 1 as the transmission destination.

[Effect of this embodiment]
The message control system S according to this embodiment converts the first confirmation information corresponding to the personal information held by the requester that does not include the message destination to the second confirmation information that corresponds to the customer information including the message destination held by the business operator. Obtain customer information corresponding to the personal information by comparing with the confirmation information. The message control system S controls the transmission of the message to the destination included in the acquired customer information. As a result, the message control system S can transmit an electronic message to a destination user even if the requester does not have information on the destination user to whom the electronic message is addressed. can be done.

[Modification 1]
In the sequence of FIG. 5 in the above-described embodiment, the message control server 1 controls message transmission, whereas in this modified example, the distribution server 2 controls message transmission. Differences from the above-described embodiment will be mainly described below.

FIG. 6 is a sequence diagram of the message control method executed by the message control system S according to this modification. The client terminal 3 transmits personal information about the destination user and a message to be transmitted to the destination user to the distribution server 2 (S30). In the distribution server 2 , the control unit 22 causes the storage unit 21 to store the personal information and message received from the client terminal 3 . The control unit 22 transmits a confirmation request including the first confirmation information corresponding to the personal information of the destination user to the message control server 1 (S31).

When each of a plurality of communication carriers that can provide communication services to the communication terminal 4 has a message control server 1, the control unit 22 transmits a transmission request to each of the plurality of message control servers 1. FIG. Each of the plurality of message control servers 1 executes subsequent processing for the transmission request received from the distribution server 2 . In this case, of the plurality of message control servers 1 , the message control server 1 that has acquired the customer information corresponding to the personal information performs control for transmitting the message to the communication terminal 4 .

In the message control server 1 , the reception unit 121 receives the confirmation request from the distribution server 2 . The acquisition part 122 compares the 1st confirmation information contained in the confirmation request, and the 2nd confirmation information corresponding to the customer information of the customer user previously memorize|stored in the memory|storage part 11 (S32).

When the first confirmation information and the second confirmation information do not satisfy the predetermined relationship, that is, when the second confirmation information satisfying the predetermined relationship with the first confirmation information is not found in the storage unit 11 (NO in S33) , the message control server 1 proceeds to step S35.

If the first confirmation information and the second confirmation information satisfy a predetermined relationship, that is, if the second confirmation information that satisfies the first confirmation information and the predetermined relationship is found in the storage unit 11 (YES in S33), acquisition The unit 122 acquires customer information corresponding to the second confirmation information. The calculation unit 123 calculates, based on the extent to which the first confirmation information and the second confirmation information match each of the one or more pieces of customer information acquired by the acquisition unit 122, whether the customer user indicated by the customer information A certainty corresponding to the certainty of being the indicated destination user is calculated (S34).

The message control unit 124 transmits to the distribution server 2 a matching result indicating whether or not the acquisition unit 122 has found a customer user corresponding to the destination user, that is, whether or not customer information corresponding to personal information has been acquired. (S35). Also, the matching result includes one or more pieces of customer information acquired by the acquisition unit 122 and the accuracy calculated by the calculation unit 123 for each of the one or more pieces of customer information.

In distribution server 2 , control unit 22 receives the matching result sent by message control server 1 . If the accuracy calculated for the customer information included in the matching result is greater than or equal to the predetermined threshold (YES in S36), the distribution server 2 proceeds to step S39. If the accuracy calculated for the customer information included in the matching result is less than the predetermined threshold (NO in S36), the control unit 22 sends the message control server 1 to the destination included in the customer information in the matching result. Alternatively, a permission message requesting permission is transmitted to the communication terminal 4 via another message transmission device (S37). Also, if there are multiple pieces of customer information in which matching results contain a certainty greater than or equal to a threshold, the control unit 22 sends a permission message requesting permission to the communication terminal 4 with destinations included in each of the plurality of pieces of customer information as destinations. You may

The communication terminal 4 displays the consent message transmitted by the distribution server 2 on the display unit. The communication terminal 4 receives an operation from the customer user indicating whether or not to approve message transmission, and transmits operation information indicating the received operation to the distribution server 2 (S38). In distribution server 2 , control unit 22 receives operation information from communication terminal 4 .

The control unit 22 transmits to the client terminal 3 a matching result indicating whether or not the acquisition unit 122 has found a customer user corresponding to the destination user, that is, whether or not customer information corresponding to personal information has been acquired. (S39). In addition, the control unit 22 treats information that does not match between the first confirmation information transmitted by the distribution server 2 and the second confirmation information corresponding to the customer information that satisfies a predetermined condition as the matching result of the requester terminal 3 . may be notified to

If the accuracy calculated for the customer information included in the matching result is less than the predetermined threshold and the communication terminal 4 does not approve the permission message based on the operation information received by the control unit 22 (S40 NO), the distribution server 2 terminates the process without controlling the control unit 22 to transmit the message.

When the accuracy calculated for the customer information included in the matching result is equal to or greater than a predetermined threshold, or when the communication terminal 4 permits the permission message based on the operation information received by the control unit 22 (S40 YES), the control unit 22 transmits a message to the communication terminal 4 via the message control server 1 or other message transmission device, with the destination included in the customer information of the matching result as the transmission destination (S41).

In the message control system S according to this modification, as in the above-described embodiment, even if the requester does not have information on the destination user who is the destination of the electronic message, You can send electronic messages to

[Modification 2]
In the above-described embodiment, it is assumed that the personal information does not include the destination to which the message is sent. Do something different. That is, in this modified example, the personal information held by the requester may or may not include the destination to which the message is sent. Differences from the above-described embodiment will be mainly described below.

FIG. 7 is a sequence diagram of the message control method executed by the message control system S according to this modification. The client terminal 3 transmits personal information about the destination user and a message to be transmitted to the destination user to the distribution server 2 (S50). In the distribution server 2 , the control unit 22 causes the storage unit 21 to store the personal information and message received from the client terminal 3 .

The control unit 22 determines whether or not the personal information received from the client terminal 3 includes a destination (for example, a telephone number, an e-mail address, or a messaging service account) to which the message is to be sent. If the personal information does not include the destination (NO in S51), the message control system S proceeds to step S11 in FIG. 5 and performs the same processing as in the above embodiment.

If the personal information includes a destination (YES in S51), the control unit 22 selects a plurality of communication carriers based on the destination user's destination (for example, telephone number) included in the personal information received from the client terminal 3. , select one telecommunications carrier that has customer information on the telephone number (S52).

For example, if there is a past record of transmission to the destination of the destination user, the control unit 22 may select the carrier used in the record of transmission. For example, in the case where there is a telecommunications carrier identification facility of a telecommunications carrier network, the control unit 22 inquires of the telecommunications carrier identification facility about the telecommunications carrier that holds the customer information regarding the destination of the destination user. You can choose who.

The control unit 22 may transmit a transmission request to each of a plurality of message control servers 1, as in the above embodiment. In this case, each of the plurality of message control servers 1 executes subsequent processing for the transmission request received from the distribution server 2. FIG. In addition, the control unit 22 may transmit a transmission request to each of the plurality of message control servers 1 when the communication carrier cannot be selected using the transmission record or the communication carrier determination facility.

The control unit 22 performs control for transmitting the personal identification request to the communication terminal 4 corresponding to the telephone number of the destination user included in the personal information received from the client terminal 3 (S53). For example, the control unit 22 transmits the identity verification request by SMS or RCS addressed to the telephone number of the destination user via the message control server 1 of the selected telecommunications carrier.

When receiving the personal identification request, the communication terminal 4 displays a screen for personal identification on the display unit. The communication terminal 4 receives an operation for identity verification by the customer user using the communication terminal 4 . The communication terminal 4 transmits to the distribution server 2 information indicating that an operation for personal identification has been performed. In the distribution server 2, the control unit 22 transmits an authorization request for obtaining authorization for inquiry of the customer information to the message control server 1 in response to receiving the information. The message control server 1 starts authentication processing of the communication terminal 4 in response to receiving the authorization request.

When an operation for personal identification is performed on the communication terminal 4, in the message control server 1, the message control unit 124 causes the communication terminal 4 to display a screen for inputting authentication information. A customer user is authenticated using the input information acquired by (S54). The message control unit 124 authenticates the customer user by a known authentication process using authentication information such as a password, a PIN (Personal Identification Number), and biometric information input in the communication terminal 4, for example.

In addition, the message control unit 124 may omit authentication of the customer user using the authentication information and consider that the customer user has been authenticated if it is within a predetermined period of time from the previous authentication of the customer user. Also, the message control unit 124 may authenticate the customer user when the communication line to which the communication terminal 4 is connected is a communication line provided by a telecommunications carrier corresponding to the message control server 1 . Furthermore, the communication terminal 4 accepts an operation of allowing the customer user using the communication terminal 4 to refer to the customer information on condition that the customer user is authenticated.

In the message control server 1, the message control unit 124 sends an authorization response indicating that the inquiry of the customer information is authorized, for example, when an operation to authorize the inquiry of the customer information is performed on the communication terminal 4. 2. In the distribution server 2, the control unit 22 transmits an access token request to the message control server 1 in response to receiving the authorization response. Then, in the message control server 1, the message control unit 124 transmits the access token associated with the authenticated customer user to the delivery server 2 in response to receiving the request for the access token.

In the delivery server 2, when the access token is received from the message control server 1, the control unit 22 sends a verification request including the access token and at least part of the personal information received from the client terminal 3 to the message control server 1. Send to In the message control server 1, the acquisition unit 122 matches the customer information of the customer user held by the selected telecommunications carrier with the personal information included in the matching request (S55). The customer information to be verified is the customer information of the customer user associated with the access token included in the verification request. The message control unit 124 notifies the delivery server 2 of a matching result indicating whether or not the acquisition unit 122 has acquired customer information corresponding to the personal information.

In the distribution server 2, the control unit 22, on the condition that the customer user has been authenticated and the communication terminal 4 has been operated to permit the customer information to be inquired, the customer information held by the telecommunications carrier and the personal information received from the client terminal 3 to obtain a matching result (S56).

The control unit 22, on the condition that the customer information and the personal information in the matching result obtained from the message control server 1 have a predetermined relationship indicating that the customer user is the destination user, sends the message from the requester terminal 3 Control is performed to transmit the message received from the client terminal 3 to the communication terminal 4 corresponding to the telephone number of the destination user included in the received personal information (S57). For example, the control unit 22 determines that the customer user is the destination user when predetermined items such as the name, age, and birthday of the customer information match the predetermined items of the personal information. customer user is not the destination user.

For example, the control unit 22 transmits the message by SMS or RCS addressed to the telephone number of the destination user via the message control server 1 of the selected telecommunications carrier. Also, the control unit 22 may send a message using a messaging service to an account of the messaging service as a destination.

The message control system S according to this modified example compares the personal information with the customer information to An electronic message can be sent to the destination user. On the other hand, the message control system S uses the customer information to verify the identity of the client before sending the message when the client has information on the destination user of the electronic message. Can improve security. In this way, the distribution server side adaptively switches the control depending on whether the information sent from the requester includes or does not include the destination of the message. It is possible to request transmission of a message without considering whether or not the recipient has destination information.

[Modification 3]
In the above-described embodiment, the distribution server 2 transmits the first confirmation information indicating the contents of the personal information itself to the message control server 1. In this modification, the distribution server 2 converts the personal information to generate First confirmation information indicating the hash value is sent to the message control server 1 . Differences from the above-described embodiment will be mainly described below.

In the distribution server 2, the control unit 22 transmits a start request to the message control server 1 to start specifying the destination of the destination user. In the message control server 1 , when the reception unit 121 receives the start request from the distribution server 2 , the message control unit 124 transmits conversion information used for converting personal information to the distribution server 2 . Conversion information is, for example, information indicating a conversion rule, a conversion target item, and a random value (also called nonce).

In the distribution server 2, based on the conversion information received from the message control server 1, the control unit 22 selects specific items that are at least part of the items constituting the personal information (that is, the conversion target indicated by the conversion information). items) are converted. For example, the control unit 22 converts the random value indicated by the conversion information and the contents of the specific items (for example, name and date of birth) constituting the personal information according to the conversion rule indicated by the conversion information, thereby generating a hash value. Generate. A hash value is a random value and a value that uniquely corresponds to the content of a specific item. When using a plurality of specific items, the control unit 22 may generate one hash value by combining and converting the contents of the plurality of specific items. may generate multiple hash values.

The control unit 22 transmits a transmission request including the generated hash value as first confirmation information to the message control server 1 . In the message control server 1 , the reception unit 121 receives the transmission request from the distribution server 2 .

Based on the conversion information transmitted to the distribution server 2, the acquisition unit 122 acquires specific items (that is, specific items indicated by the conversion information) that are at least some of the items constituting the customer information pre-stored in the storage unit 11. Convert the contents of conversion target items). For example, the acquisition unit 122 converts the random value indicated by the conversion information and the contents of the specific items (for example, name and date of birth) constituting the customer information according to the conversion rule indicated by the conversion information, thereby obtaining a hash value. Generate. That is, the acquisition unit 122 converts the content of the specific item of the customer information according to the same conversion rule as when the distribution server 2 converted the content of the specific item of the personal information.

The acquisition unit 122 obtains first confirmation information, which is a hash value obtained by converting the contents of specific items of personal information included in the transmission request, and second confirmation information, which is a hash value obtained by converting the contents of specific items of customer information. Compare with

When the first confirmation information and the second confirmation information satisfy a predetermined relationship, that is, when the second confirmation information satisfying the predetermined relationship with the first confirmation information is found in the storage unit 11, the acquisition unit 122 obtains the Acquire customer information corresponding to the second confirmation information. The relationship for acquiring the customer information is, for example, that the hash value of the first confirmation information matches the hash value of the second confirmation information.

When the first confirmation information and the second confirmation information are a plurality of hash values corresponding to a plurality of specific items, respectively, the relationship for acquiring the customer information is the hash values of the first confirmation information and the second confirmation information. It may be that the number or ratio of matches with a plurality of hash values of information is equal to or greater than a predetermined value. That is, for example, when one or more of the two hash values corresponding to the two specific items of name and date of birth match between the first confirmation information and the second confirmation information, the acquisition unit 122 Customer information corresponding to the second confirmation information may be acquired.

The message control server 1 uses one or a plurality of pieces of customer information acquired by the acquisition unit 122 to perform control for sending messages in the same manner as in the above-described embodiments.

In the message control system S according to this modification, the distribution server 2 converts the personal information held by the requester into a hash value and transmits the hash value to the message control server 1, and the message control server 1 converts the hash value to Customer information corresponding to the personal information is acquired by the comparison. Therefore, the client who uses the distribution server 2 does not need to present the personal information itself to the business operator who uses the message control server 1, so security can be improved.

The present invention makes it possible to contribute to Goal 9 of the Sustainable Development Goals (SDGs) led by the United Nations, "Industry and technological innovation."

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. be. For example, all or part of the device can be functionally or physically distributed and integrated in arbitrary units. In addition, new embodiments resulting from arbitrary combinations of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment caused by the combination has the effect of the original embodiment.

The processors of the message control server 1, distribution server 2, requester terminal 3 and communication terminal 4 are main bodies of steps (processes) included in the message control method shown in FIGS. That is, the processors of the message control server 1, distribution server 2, requester terminal 3, and communication terminal 4 execute the program for executing the message control method shown in FIGS. Execute the message control method shown in . Some of the steps included in the message control methods shown in FIGS. 5 and 6 may be omitted, the order between steps may be changed, and multiple steps may be performed in parallel.

S message control system 1 message control server 11 storage unit 12 control unit 121 reception unit 122 acquisition unit 123 calculation unit 124 message control unit 2 delivery server 21 storage unit 22 control unit 3 client terminal 4 communication terminal

Claims (12)

An information processing device that performs processing related to a message transmitted to a user via a communication line,
a receiving unit that receives first confirmation information corresponding to the content of a specific item that is at least part of items constituting the personal information of the user that does not include a destination to which the message is sent;
an acquisition unit configured to acquire the customer information including the destination, wherein the first confirmation information and the second confirmation information corresponding to the content of the specific item constituting the customer information satisfy a predetermined relationship; ,
a message control unit for controlling transmission of the message to a communication terminal corresponding to the destination;
An information processing device. each of the first confirmation information and the second confirmation information includes at least one of address, name, date of birth, and public personal number;
The customer information includes at least one of address, name, date of birth, and public personal number, and the addressee, which is a telephone number, an e-mail address, or a messaging service account.
The information processing device according to claim 1 . further comprising a calculation unit that calculates a degree of certainty corresponding to the likelihood that the person indicated by the customer information is the user, based on the extent to which the first confirmation information and the second confirmation information match;
The message control unit controls transmission of the message when the accuracy satisfies a predetermined condition.
The information processing apparatus according to claim 2. The calculator weights each of the plurality of items to the extent that each of the plurality of items included in the first confirmation information matches the item included in the second confirmation information. calculating the accuracy by applying
The information processing apparatus according to claim 3. The calculation unit calculates the accuracy based on a last updated date and time of at least one of the first confirmation information and the second confirmation information.
The information processing apparatus according to claim 3 or 4. The message control unit performs control for transmitting the message when the certainty is equal to or greater than a predetermined threshold,
When the certainty is less than the threshold, the message control unit transmits a permission message requesting permission to the communication terminal or the transmission source device that is the transmission source of the message, and the communication terminal or the transmission source device controlling for sending the message on the condition that the permission message is granted;
The information processing apparatus according to any one of claims 3 to 5. The message control unit notifies the transmission source device that is the transmission source of the message of information that does not match between the first confirmation information and the second confirmation information.
The information processing apparatus according to any one of claims 2 to 6. the receiving unit receives, as the first confirmation information, a value obtained by converting the content of the specific item constituting the personal information according to a conversion rule;
The acquisition unit acquires the customer information in which the second confirmation information, which is a value obtained by converting the content of the specific item constituting the customer information according to the conversion rule, and the first confirmation information match.
The information processing device according to claim 1 . When the acquisition unit acquires a plurality of the customer information, the message control unit transmits a permission message requesting permission to the communication terminal corresponding to the destination indicated by each of the plurality of customer information, control for transmitting the message on the condition that the permission message is granted in any of the communication terminals;
The information processing apparatus according to any one of claims 1 to 8. a source device for sending a message over a communication line to a user;
an information processing device that performs processing related to the message;
including
The information processing device is
a receiving unit that receives first confirmation information corresponding to the content of a specific item that is at least part of items constituting the personal information of the user that does not include a destination to which the message is sent;
an acquisition unit configured to acquire the customer information including the destination, wherein the first confirmation information and the second confirmation information corresponding to the content of the specific item constituting the customer information satisfy a predetermined relationship; ,
a message control unit for controlling transmission of the message to a communication terminal corresponding to the destination;
has
The transmission source device has a control unit that transmits the first confirmation information to the information processing device,
Information processing system. The message control unit of the information processing device notifies the transmission source device of a matching result indicating whether or not the acquisition unit has acquired the customer information corresponding to the personal information;
When the matching result indicates that the customer information could not be acquired, the control unit of the transmission source device sends information for sending a paper medium corresponding to the message to the user indicated by the personal information. Output,
The information processing system according to claim 10. An information processing method for processing a message transmitted to a user via a communication line,
the processor executes
a step of receiving first confirmation information corresponding to the content of a specific item, which is at least a portion of items constituting personal information of the user that does not include a destination to which the message is sent;
a step of obtaining customer information including the destination, wherein the first confirmation information and second confirmation information corresponding to the content of the specific item constituting the customer information satisfy a predetermined relationship;
a step of controlling transmission of the message to a communication terminal corresponding to the destination;
An information processing method comprising:

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