JP2022136209A - Information processing device, method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a more appropriate care plan for a service user.

SOLUTION: An information processing device comprises: a service user information acquisition unit (121) which acquires service user information U including information indicating a state of a service user using care service; a standard care plan selection unit (122) which selects any of a plurality of standard care plans SP to present it to a user, based on the service user information U; and a corrected care plan generation unit (123) which generates a corrected care plan MP corrected by the user's operation from the standard care plan SP presented to the user.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2022,JPO&INPIT

Description

TECHNICAL FIELD The present invention relates to technology for assisting care plan generation.

A technique is known for supporting generation of a care plan to be provided to a service user who uses a care service. For example, Patent Literature 1 discloses a technique of storing predetermined care service contents in association with each assessment item, reading out the care service contents corresponding to the selected assessment item, and generating a care plan. Have been described.

Japanese Patent Application Laid-Open No. 2005-352820 (published on December 22, 2005)

However, the technique described in Patent Document 1 has the following problems. When this technology is used, the user is presented with a care plan that combines care service contents associated with each selected assessment item. The care plan does not consider whether such combinations are suitable for service users and may not be suitable for service users. Therefore, the technology described in Patent Literature 1 has room for improvement so as to provide more appropriate care plans for service users.

An object of one aspect of the present invention is to implement a technique for providing a more appropriate care plan for a service user.

In order to solve the above problems, an information processing apparatus according to an aspect of the present invention includes a service user information acquisition unit that acquires service user information including information indicating the state of a service user of a care service; A standard care plan selection unit that selects one of a plurality of standard care plans based on service user information and presents it to a user; a modified care plan generator for generating a care plan.

ADVANTAGE OF THE INVENTION According to one aspect of this invention, the technique which provides a care plan more suitable for a service user can be provided.

1 is a block diagram showing a functional configuration of an information processing system according to Embodiment 1 of the present invention; FIG. It is a figure which shows the structural example of the standard care plan in Embodiment 1 of this invention. It is a figure explaining the structural example of the service user information in Embodiment 1 of this invention. 4 is a flowchart for explaining the outline of the operation of the information processing system according to Embodiment 1 of the present invention; 4 is a flowchart showing a detailed flow of selection processing according to the first embodiment of the present invention; 4 is a flowchart showing a detailed flow of update processing according to the first embodiment of the present invention; FIG. 5 is a diagram illustrating a specific example of update processing according to the first embodiment of the present invention; FIG. 5 is a block diagram showing a functional configuration of an information processing system according to Embodiment 2 of the present invention; 9 is a flowchart showing a detailed flow of selection processing according to Embodiment 2 of the present invention. 10 is a flowchart showing a detailed flow of update processing in modification 1; FIG. 10 is a diagram illustrating a specific example of update processing in modification 1; 10 is a flowchart showing a detailed flow of update processing in modification 2; FIG. 12 is a diagram illustrating a specific example of update processing in modification 2; 2 is a block diagram illustrating a physical configuration of each computer that configures the information processing system 1; FIG.

[Embodiment 1]
Hereinafter, an information processing system 1 according to Embodiment 1 of the present invention will be described in detail with reference to the drawings.

<<Overview of information processing system 1>>
The information processing system 1 selects one of a plurality of standard care plans and presents it to the user based on service user information including information indicating the condition of the service user who uses the care service. The information processing system 1 also generates a modified care plan obtained by modifying the standard care plan presented to the user by the user's operation, and refers to the generated modified care plan to update each standard care plan.

(service user)
In this embodiment, a service user is a service user of a care service. Care services include, for example, long-term care insurance services and disability welfare services. In other words, service users may be care recipients who receive care using long-term care insurance services, or persons with disabilities who receive care or functional training using disability welfare services. It is not limited to this.

(care plan)
In this embodiment, a care plan is information indicating a care service utilization plan, and is generated for each service user. A care plan may also be information indicating a more detailed usage plan for each care service included in another care plan. For example, the care plan may be information called an in-home service plan, an individual service plan, a facility service plan, a functional training service plan, or the like, but is not limited to this.

(A user)
In this embodiment, the user is a creator who creates care plans to be provided to service users of care services. For example, the user may be a person called a care manager, a counselor, a person in charge of plan generation, or the like, but is not limited to this.

<<Configuration of information processing system 1>>
FIG. 1 is a block diagram showing the functional configuration of an information processing system 1. As shown in FIG. In FIG. 1 , an information processing system 1 includes a server 10 and user terminals 20 . The server 10 is an example of an information processing device according to the present invention. The server 10 and the user terminal 20 are communicably connected via a network N1. The network N1 connecting the server 10 and the user terminal 20 is a wired LAN (Local Area Network), a wireless LAN, the Internet, a public line network, a mobile data communication network, or a combination thereof.

<Configuration of Server 10>
Server 10 includes storage unit 11 and control unit 12 . The storage unit 11 stores a standard care plan SP, a modified care plan MP, service user information U, and a selection rule R. Control unit 12 includes service user information acquisition unit 121 , standard care plan selection unit 122 , modified care plan generation unit 123 , and standard care plan update unit 124 .

(Standard care plan SP)
A standard care plan SP is a standard care plan that can be provided to service users. A plurality of standard care plans SP are stored in the storage unit 11 in advance. Each standard care plan SP may be actually provided to the service user or may be generated as a typical example. Standard care plan SP may be updated by the operation of information processing system 1 . Identification information for identifying the standard care plan SP is given to each standard care plan SP. Such identification information is hereinafter also referred to as standard care plan ID.

Moreover, the standard care plan SP may be provided to the service user as it is without modification. In this case, the service user uses the care service according to the standard care plan SP. Hereinafter, a service user who uses a care service according to a care plan is also referred to as a service user to whom the care plan is applied. The standard care plan SP is stored in the storage unit 11 in association with the service user to whom the standard care plan SP is applied. For example, a standard care plan ID and a service user ID may be associated and stored.

FIG. 2 is a diagram showing an example of a standard care plan SP. In this example, the standard care plan SP includes an in-home service plan D101 and a weekly service plan table D102. The in-home service plan D101 includes plan contents defining issues, goals, care services, workers, frequency, period, etc. for each care service. The weekly service plan table D102 includes a schedule for using care services for one week. In addition, standard care plan SP is not restricted to the structure mentioned above.

(Modified Care Plan MP)
The modified care plan MP is a care plan generated by modifying the standard care plan SP by user's operation. Hereinafter, "generating a modified care plan MP by modifying the standard care plan SP" is also described as "generating a modified care plan MP from the standard care plan SP". The modified care plan MP is accumulated in the storage unit 11 by the operation of the information processing system 1 . Identification information that identifies the modified care plan MP is given to the modified care plan MP. Such identification information is hereinafter also referred to as modified care plan ID.

Also, the modified care plan MP is stored in the storage unit 11 in association with the standard care plan SP on which it is based. For example, a modified care plan ID and a standard care plan ID may be associated and stored.

Further, the modified care plan MP is stored in the storage unit 11 in association with the service user to whom the modified care plan MP is applied. For example, a modified care plan ID and a service user ID may be associated and stored.

In the following description, when the standard care plan SP and the modified care plan MP are not particularly distinguished from each other, they are also simply referred to as care plans.

(Service user information U)
The service user information U is information including information indicating the status of the service user. The service user information U is accumulated in the storage unit 11 by the operation of the information processing system 1 . The service user information U is provided with a service user ID that identifies the service user. FIG. 3 is a diagram explaining an example of the service user information U. As shown in FIG.

As shown in FIG. 3, the service user information U may include, for example, assessment items performed by the user as information indicating the status of the service user. The information indicating the status of the service user may include task analysis standard items, certification survey results, and other items. However, the information indicating the status of the service user is not limited to these.

Further, as shown in FIG. 3, the service user information U may further include information indicating requests. Information indicating a request may include a service user's request or a worker's request. A worker is, for example, a person who engages in care services. A worker may be a caregiver engaged in nursing care or a trainer who provides functional training, but is not limited to these.

Moreover, as shown in FIG. 3, the service user information U may further include information indicating the grade of the service user. A grade is information certified for each service user to define the range of care services that can be received. Such a grade may be a degree of care required in nursing care insurance services or a disability grade in welfare services for persons with disabilities, but is not limited to these.

(Service user information acquisition unit 121)
The service user information acquisition unit 121 acquires service user information U including information indicating the status of the service user of the care service. For example, the service user information acquisition unit 121 acquires the service user information U input by the user by receiving it from the user terminal 20 . However, the acquisition source of the service user information U is not limited to the user terminal 20 . For example, the service user information acquisition unit 121 may acquire the service user information U from an external device that stores the service user information U. The service user information acquisition unit 121 stores the acquired service user information U in the storage unit 11 . The service user information U may be stored in the storage unit 11 in association with the service user ID.

(Standard care plan selection unit 122)
Based on the service user information U, the standard care plan selection unit 122 selects one of the plurality of standard care plans SP stored in the storage unit 11 and presents it to the user. Specifically, the standard care plan selection unit 122 uses the selection rule R to select one of the plurality of standard care plans SP. In addition, the standard care plan selection unit 122 presents the selected standard care plan SP to the user terminal 20 to the user. The details of the selection process using the selection rule R will be described later.

(Correction care plan generation unit 123)
The modified care plan generation unit 123 generates a modified care plan MP by modifying the standard care plan SP presented to the user through user's operation. Specifically, the modified care plan generation unit 123 acquires modification information input by the user at the user terminal 20 that presented the standard care plan SP. Further, the modified care plan generation unit 123 generates a modified care plan MP by modifying the standard care plan SP based on the acquired modification information. Further, the modified care plan generation unit 123 presents the generated modified care plan MP to the user terminal 20 by transmitting it to the user.

(Standard care plan update unit 124)
The standard care plan update unit 124 updates each standard care plan SP with reference to the modified care plan MP. Specifically, the standard care plan updating unit 124 evaluates each of the standard care plan SP and the modified care plan MP based on the first viewpoint, and the evaluation result of the standard care plan SP and the modified care plan MP is the first condition. Update the standard care plan SP with a care plan that satisfies

For example, the standard care plan updating unit 124 updates the standard care plan SP with the standard care plan ID of “x” and one or more modified care plan MP generated by modifying the standard care plan SP. A care plan that satisfies the first condition in the evaluation result based on one viewpoint is selected. In this case, the standard care plan updating unit 124 sets the selected care plan as a new standard care plan SP whose standard care plan ID is "x". When the standard care plan update unit 124 selects the original standard care plan SP, the standard care plan SP with the standard care plan ID of "x" is updated to the original standard care plan SP (that is, the standard care plan SP is maintained). On the other hand, when the standard care plan update unit 124 selects the modified care plan MP, the standard care plan SP with the standard care plan ID of "x" is updated to the modified care plan MP. Details of the standard care plan SP update process will be described later.

<Configuration of user terminal 20>
In FIG. 1 , the user terminal 20 includes a storage section 21 and a control section 22 .

The control unit 22 acquires service user information U input by the user through the input device. Hereinafter, input by the user via the input device is simply referred to as input by the user. Further, the control unit 22 presents the standard care plan SP transmitted from the server 10 in response to the transmission of the service user information U to the user by displaying it on the display device. Hereinafter, presenting to the user by displaying on the display device is simply referred to as presenting to the user.

In addition, the control unit 22 acquires correction information input by the user in order to correct the presented standard care plan SP. Further, the control unit 22 presents the modified care plan MP transmitted from the server 10 to the user by transmitting the acquired modification information to the server 10 .

The storage unit 21 stores information transmitted and received with the server 10 .

<<Operation of information processing system 1>>
The operation of the information processing system 1 configured as described above will be described with reference to FIGS. 4 to 6. FIG.

<Outline of operation>
FIG. 4 is a flowchart for explaining the outline of the operation of the information processing system 1. As shown in FIG.

In step S<b>101 , the control unit 22 of the user terminal 20 transmits service user information U input by the user to the server 10 .

In step S<b>102 , the service user information acquisition unit 121 of the server 10 acquires the service user information U by receiving it from the user terminal 20 .

In step S103, the standard care plan selection unit 122 selects one of the plurality of standard care plans SP based on the service user information U. FIG. Details of the selection process in this step will be described later. The standard care plan selection unit 122 transmits the selected standard care plan SP to the user terminal 20 .

In step S104, the control unit 22 of the user terminal 20 presents the received standard care plan SP to the user.

In step S<b>105 , the control unit 22 transmits the correction information input by the user to the server 10 .

In step S106, the modified care plan generation unit 123 of the server 10 generates a modified care plan MP by modifying the standard care plan SP based on the received modification information. The modified care plan generation unit 123 also transmits the generated modified care plan MP to the user terminal 20 and stores it in the storage unit 11 .

In step S107, the control unit 22 of the user terminal presents the received modified care plan MP to the user.

In step S<b>108 , the standard care plan update unit 124 of the server 10 updates the standard care plan SP stored in the storage unit 11 . Details of the update processing in this step will be described later.

Thus, the information processing system 1 ends its operation.

<Details of selection process>
A detailed example of the selection process in step S103 will be described. In step S103, selection processing is performed using the selection rule R. FIG. Here, an example using a rule "select the standard care plan SP associated with the class of the service user information U" as the selection rule R will be described. In this case, the storage unit 11 stores, as the selection rule R, information that associates a class ID specifying a class as a condition with a standard care plan ID to be selected when the condition is satisfied.

(Flow of selection process)
FIG. 5 is a flow chart showing a detailed flow of selection processing using the selection rule R. As shown in FIG.

In step S201, the standard care plan selection unit 122 refers to the grade included in the service user information U, and classifies the service user information U. As shown in FIG.

In step S202, the standard care plan selection unit 122 refers to the information indicating the status of the service user included in the service user information U, and classifies the service user information U. FIG.

In step S<b>203 , the standard care plan selection unit 122 classifies the service user information U using the information indicating the request included in the service user information U. FIG.

In step S204, the standard care plan selection unit 122 identifies the class of the service user information U based on the classification in steps S201-S203. The standard care plan selection unit 122 also refers to the selection rule R to select the standard care plan SP associated with the specified class.

This concludes the description of the detailed flow of the selection process.

(Specific example of selection processing)
For example, in long-term care insurance services, the level of care required, which indicates the grade of the service user, is expressed in seven levels (support required 1-2 and long-term care required 1-5). It is also assumed that the service user status included in the service user information U is classified into three types. Further, it is assumed that requests included in the service user information U are classified into three types. In this case, the service user information U is classified into one of 7 stages*3 types*3 types=63 classes. A class identified in this way is represented as a class i (i=1, 2, . . . , n: n=63 in this example).

In this case, the selection rule R is information that associates the class i with the standard care plan SP(k) (k=1, 2, . . . , m). m is the number of standard care plans SP prepared in advance, and when m=n, the category i and the standard care plan SP(k) are associated one-to-one.

In this case, the standard care plan selection unit 122 identifies the class i of the service user information U among the 63 classes. Further, the standard care plan selection unit 122 refers to the selection rule R and selects the standard care plan SP(k) associated with the identified class from among the 63 standard care plans SP(k).

In addition, m<n may be satisfied without being limited to m=n. That is, the number of standard care plans SP may be less than the number of classes. In this case, each standard care plan SP is associated with one or more classes.

Note that the standard care plan selection unit 122 classifies the service user information U by applying a method such as a rule base, clustering, or machine learning instead of the processing of steps S201 to S203 for classifying the service user information U. may

Further, the standard care plan selection unit 122 may classify the service user information U using selection items included in the service user information U. FIG. In this case, it is assumed that the service user information U is represented by selection items selected by the user. For example, in the service user information U, it is assumed that the information indicating the status is represented by five selection items, and the information representing the request is represented by two selection items. In this case, the standard care plan selection unit 122 selects the service user information U from (seven levels of care level) x (five options for service user's condition) x (two options for request) = 70 classes. can be classified into Such classification processing is preferable because the number of classes does not become extremely large if the number of selection items included in the service user information U is relatively small.

<Details of update processing>
(Timing of update processing)
Now, the timing of executing the update process will be described. The updating of the standard care plan SP at step S108 need not necessarily be performed in response to the modified care plan MP being obtained at step S106.

The update process in step S108 may be performed periodically, in response to a user's request, or in response to the occurrence of a predetermined event. “Regularly” may be, for example, a set date and time once a week, a set date and time once a month, or the like. Also, the user's request may be, for example, an operation of pressing an update button displayed on the screen. Also, the predetermined event may be, for example, storing a modified care plan MP, or the number of modified care plans MP generated from a certain standard care plan SP exceeding a threshold. . However, the timing of executing the update process is not limited to these.

(Details of update process)
A detailed example of the update processing in step S108 will be described. In step S108, update processing of the standard care plan SP is performed using the standard care plan SP or the modified care plan MP in which the evaluation result from the first viewpoint satisfies the first condition.

(First viewpoint)
Here, the first viewpoint is a viewpoint for evaluating the care plan itself. As a specific example, the first point of view may be a point of view that a change from the state before application of the care plan to the state after application of the service user to which the care plan is applied is preferable. In this case, the standard care plan updating unit 124 calculates a higher evaluation value as the change in comparison between the service user information U after application of the care plan and the service user information U before application is favorable. good too.

A favorable change in the service user's condition means that the degree of improvement is large or that the degree of deterioration is small. For example, the greater the range in the degree of care required improvement from before application of the care plan to after application, the more favorable the change. As a specific example, a service user who had a level of care need of 2 before application became a level of care need of 1 after application (when the level of care need improved by one grade), and had a level of care need of 3 before application. The degree of improvement is greater when the service user reaches level 1 of care requirement after application (when level of care requirement improves by two grades). In addition, when service users who had a level of care need of 2 before application became a level of care need of 4 after application (when the level of care need worsened by two grades), the number of service users who had a level of care need of 2 before application was higher. The degree of deterioration is less when the person reaches level 3 of care requirement after application (when the level of care requirement deteriorates by one grade).

Note that the first viewpoint is not limited to the one described above, and may be another viewpoint as long as it evaluates the care plan itself. Further, the standard care plan updating unit 124 may acquire information indicating the evaluation result of the care plan based on the first viewpoint from an external device.

(First condition)
The first condition may be that the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP have the highest evaluation value. However, the first condition is not limited to this as long as it is related to the evaluation result based on the first viewpoint.

(Update process flow)
FIG. 6 is a flowchart showing a detailed flow of update processing using the first condition.

In step S301, the standard care plan updating unit 124 evaluates the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP based on the first viewpoint.

As an example, the standard care plan updating unit 124 updates the standard care plan SP with the standard care plan ID of "x" and each modified care plan MP generated by modifying the standard care plan SP based on the first viewpoint. Calculate the evaluation value.

At this time, in order to calculate the evaluation value of each care plan, the standard care plan updating unit 124 receives the post-application service user information U of the service user to whom each care plan has been applied from the user terminal 20. may be acquired by and stored in the storage unit 11 . The standard care plan updating unit 124 refers to the storage unit 11 and compares the service user information U before application of each care plan with the service user information U after application. It is possible to calculate an evaluation value based on the first viewpoint.

In step S302, the standard care plan update unit 124 updates the standard care plan SP using the care plan that satisfies the first condition.

As an example, the standard care plan updating unit 124 selects the one with the highest evaluation value among the standard care plan SP with the standard care plan ID of "x" and each modified care plan MP generated from the standard care plan SP. do. In addition, the standard care plan updating unit 124 sets the selected care plan as a new standard care plan SP with a standard care plan ID of "x".

In step S302, if the evaluation value of any modified care plan MP is lower than the evaluation value of the original standard care plan SP, the standard care plan SP with the standard care plan ID of "x" is maintained without being updated. be.

(Specific example of update processing)
FIG. 7 is a diagram specifically explaining the update processing described above. Hereinafter, in the description of specific examples, the standard care plan SP with the standard care plan ID of "x" is referred to as "standard care plan x", and the modified care plan MP with the modified care plan ID of "y" is referred to as "modified Care plan y” may also be described.

In the example of FIG. 7, based on the standard care plan 1, a modified care plan 1A modified by user A's operation, a modified care plan 1C modified by user C's operation, and a modified care plan 1C modified by user D's operation A modified care plan 1C has been generated. User B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan updating unit 124 evaluates the standard care plan 1 and the modified care plans 1A, 1C, and 1D based on the first viewpoint, and calculates evaluation values 8, 10, 8, and 4, respectively. Therefore, the standard care plan 1 is updated using the modified care plan 1A with the highest evaluation value. For example, the modified care plan 1A with the highest evaluation value becomes the new standard care plan 1. FIG.

In addition, in the example of FIG. 7, based on the standard care plan 2, a modified care plan 2B modified by user B's operation is generated. User D uses the standard care plan 2 as it is without modifying it. The standard care plan updating unit 124 evaluates the standard care plan 2 and the modified care plan 2B based on the first viewpoint, and calculates evaluation values 7 and 3, respectively. In this case, the evaluation value of the modified care plan 2B, which has the highest evaluation value, is lower than the evaluation value of the standard care plan 2. Therefore, Standard Care Plan 2 is not updated and is maintained.

<<Effects of Embodiment 1>>
The information processing system 1 according to the present embodiment presents the standard care plan SP selected based on the service user information U among the plurality of standard care plans SP to the user in a modifiable manner. As a result, not only can the user be presented with a standard care plan SP that is more suitable for the service user, but it is also possible to modify the standard care plan SP, thereby providing the service user with a more suitable care plan. In addition, this embodiment uses the standard care plan SP and the modified care plan MP that satisfies the first condition (for example, a change in the condition of the service user is preferable) out of the standard care plan SP and the accumulated modified care plan MP, and uses the standard care plan MP. Update SP. Therefore, the standard care plan SP itself presented to the user is updated to reflect the modification made by the user. As a result, this embodiment can provide more appropriate care plans for service users.

[Embodiment 2]
An information processing system 1A according to Embodiment 2 of the present invention will be described below. For convenience of description, members having the same functions as those of the members described in the above embodiments are denoted by the same reference numerals, and description thereof will not be repeated.

<<Configuration of information processing system 1A>>
FIG. 8 is a block diagram showing the functional configuration of the information processing system 1A. As shown in FIG. 8, the information processing system 1A differs from the information processing system 1 according to the first embodiment in that the server 10 is replaced with a server 10A. In addition, the server 10A stores the learned model M in the storage unit 11 instead of the selection rule R, includes a standard care plan selection unit 122A instead of the standard care plan selection unit 122, and a learning unit 125A. It differs from the server 10 in that it includes Other configurations are the same as those of the first embodiment.

(learned model M)
The learned model M is a model that has been learned to select one of a plurality of standard care plans SP based on the service user information U.

For example, the trained model M may use the service user information U as an input. Also, the learned model M may take the class of the service user information U as an input. Also, the trained model M may output the standard care plan ID. However, the learned model M needs only to be learned to select one of the plurality of standard care plans SP based on the service user information U, and its input/output information is not limited to those described above.

(Learning section 125A)
The learning unit 125A makes the machine learning model learn and generates a trained model M. For example, the learning unit 125A may perform supervised learning of the machine learning model using teacher data. As training data, a set of a standard care plan SP and service user information U referred to by the user who created the care plan can be considered. For example, the learning unit 125A stores, as teacher data, a care plan for which an evaluation result indicating that a change in the condition of the service user is actually preferable, and service user information U referred to by the user who generated the care plan. may be used. In this case, the care plan used as teacher data is stored in the storage unit 11 as the standard care plan SP.

A known learning algorithm can be applied as a learning algorithm for learning the machine learning model. For example, the learning unit 125A may learn a machine learning model using a support vector machine or deep learning (CNN: Convolutional Neural Networks, RNN: Recurrent Neural Network, GAN: Generative Adversarial Network, etc.). Also, the learning unit 125A may learn the machine learning model not only by supervised learning but also by unsupervised learning, semi-supervised learning, or the like.

(Standard care plan selection unit 122A)
122 A of standard care plan selection parts use the learned model M, and select standard care plan SP. As an example, the standard care plan selection unit 122 may input the service user information U to the learned model M and select the standard care plan SP indicated by the output standard care plan ID. Further, the standard care plan selection unit 122 may input the class of the service user information U to the learned model M and select the standard care plan SP indicated by the output standard care plan ID. In this case, the standard care plan selection unit 122 performs the service user information U classification process described with reference to steps S201 to S203 shown in FIG. class can be identified.

<<Operation of information processing system 1A>>
The operation of the information processing system 1A configured as described above will be described with reference to the drawings. The operation of the information processing system 1A differs from the outline of the operation of the information processing system 1 described with reference to FIG. 4 in details of the selection process in step S103. In step S103, the standard care plan selection unit 122A uses the learned model M to select one of the plurality of standard care plans SP based on the service user information U. FIG.

<Details of selection process>
A detailed example of the selection process in step S103 will be described. In this embodiment, the selection process is executed using the trained model M in step S103.

(Flow of selection process)
FIG. 9 is a flowchart showing a detailed flow of selection processing using the trained model M. FIG.

In step S401, the standard care plan selection unit 122A inputs the service user information U to the trained model M. As shown in FIG.

In step S402, the standard care plan selection unit 122A selects the standard care plan SP indicated by the standard care plan ID output from the trained model M.

This concludes the description of the detailed flow of the selection process.

<<Effects of Embodiment 2>>
The information processing system 1A according to the present embodiment selects a standard care plan SP selected based on the service user information U from among a plurality of standard care plans SP using a learned model M. Therefore, according to the present embodiment, it is possible to select and provide an appropriate care plan more accurately to the service user.

[Modification 1]
In each of the above-described embodiments, the update process of updating the standard care plan SP using the standard care plan SP or the modified care plan MP that satisfies the first condition in the evaluation result based on the first viewpoint has been described. In this modified example, the updating process of the standard care plan SP can be modified as follows.

In this modification, in step S108 of FIG. 5, the standard care plan updating unit 124 evaluates the user based on the second viewpoint. In addition, the standard care plan updating unit 124 selects, from among the standard care plan SP and one or more modified care plans MP generated from the standard care plan SP, the care plan used by the user whose evaluation result satisfies the second condition. to update the standard care plan SP. Here, the "care plan used by the user" is the "standard care plan SP used without modification by the user" or the "modified care plan MP generated from the standard care plan SP by the user".

(Second viewpoint)
Here, the second viewpoint is a viewpoint for evaluating the user. As an example, the second aspect may be the availability of a care plan that favorably changes the condition of the service user. For example, the standard care plan updating unit 124 may calculate a higher evaluation value for a user who used a care plan with a higher evaluation result based on the first viewpoint described in the first embodiment. Also, for example, the standard care plan updating unit 124 may calculate a higher evaluation value for a user who used more care plans for which the evaluation result based on the first viewpoint satisfies a predetermined standard.

Note that the second viewpoint is not limited to the one described above, and may be another viewpoint as long as it evaluates the user itself. Further, the standard care plan updating unit 124 may acquire information indicating the user's evaluation result based on the second viewpoint from an external device.

(Second condition)
The second condition may be that the evaluation value is the highest among users who have used the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP. However, the second condition is not limited to this as long as it is related to the evaluation result based on the second viewpoint.

In addition, in this modified example, the care plan is stored in the storage unit 11 in association with the user who used the care plan. Specifically, when the user uses the standard care plan SP, the user and the standard care plan SP are stored in association with each other. For example, a standard care plan ID and a user ID that identifies a user may be associated and stored. Also, when a user generates and uses a modified care plan MP, the user and the modified care plan MP are stored in association with each other. For example, a modified care plan ID and a user ID may be associated and stored.

(Update process flow)
FIG. 10 is a flowchart showing a detailed flow of update processing in this modification.

In step S501, the standard care plan updating unit 124 evaluates the user who used the care plan based on the second viewpoint.

As an example, the standard care plan updating unit 124 calculates, based on the second viewpoint, the evaluation value of the user who generated each modified care plan MP generated from the standard care plan SP with the standard care plan ID of "x". The standard care plan updating unit 124 also calculates the evaluation value of the user who used the standard care plan SP with the standard care plan ID of "x" without modification based on the second viewpoint.

At this time, the process of evaluating the standard care plan SP to be updated and each modified care plan MP based on the first viewpoint, which is necessary for evaluating each user based on the second viewpoint, has been described in the first embodiment. As such, the detailed description will not be repeated.

In step S502, the standard care plan update unit 124 updates the standard care plan SP using the care plan used by the user whose evaluation result satisfies the second condition.

As an example, the standard care plan updating unit 124 is used by the user with the highest evaluation value among the standard care plan SP with the standard care plan ID of "x" and each modified care plan MP generated from the standard care plan SP. choose a prescribed care plan. In addition, the standard care plan updating unit 124 sets the selected care plan as a new standard care plan SP with a standard care plan ID of "x".

(Specific example of update processing)
FIG. 11 is a diagram specifically explaining the update processing in this modified example.

In the example of FIG. 11, based on the standard care plan 1, a modified care plan 1A modified by user A's operation, a modified care plan 1C modified by user C's operation, and a modified care plan 1C modified by user D's operation A modified care plan 1C has been generated. User B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan updating unit 124 evaluates users A to D based on the second viewpoint, and calculates evaluation values 7, 6, 8, and 7, respectively. Therefore, the standard care plan 1 is updated using the modified care plan 1C generated by the user C with the highest evaluation value. For example, the revised care plan 1C generated by user C with the highest evaluation value becomes the new standard care plan 1. FIG.

In addition, in the example of FIG. 11, based on the standard care plan 2, a modified care plan 2B modified by user B's operation is generated. User D uses the standard care plan 2 as it is without modifying it. The standard care plan updating unit 124 evaluates users B and D based on the second viewpoint, and calculates evaluation values 6 and 7, respectively. In this case, user D has the highest evaluation value, and user D uses the standard care plan 2 without modification. Therefore, Standard Care Plan 2 is not updated and is maintained.

Note that the user's evaluation value may be calculated based on a plurality of care plans used by the user. For example, in the example of FIG. 11, user B's evaluation value is calculated based on the standard care plan 1 and modified care plan 2B that user B used. In this case, the evaluation value of user B may be the average value of the evaluation values of the standard care plan 1 and the modified care plan 2B based on the first viewpoint, but is not limited to this.

(Effect of Modification 1)
In this modification, the standard care plan SP is a user who satisfies the second condition among the standard care plan SP and the accumulated modified care plan MP (for example, a user who can create a care plan that favorably changes the condition of the service user). ) with the care plan utilized by Therefore, the standard care plan SP itself presented to the user is updated to reflect such usage by the user. As a result, this modified example can provide a more appropriate care plan for the service user.

[Modification 2]
In each of the above-described embodiments, the updating process of the standard care plan SP can be modified into the following aspects that are further different from Modification 1.

In this modification, in step S108 of FIG. 4, the standard care plan update unit 124 is included in each of the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP. Care service contents are evaluated based on the third viewpoint. In addition, the standard care plan updating unit 124 selects the care service content that satisfies the third condition in the evaluation result among the standard care plan SP to be updated and one or a plurality of modified care plan MPs generated from the standard care plan SP. Update the standard care plan SP with the containing care plan.

(Third viewpoint)
Here, the third point of view is the point of view of evaluating the care service contents included in the care plan. As a specific example, the third point of view may be a point of view that the content of the care service favorably changes the condition of the service user. As an evaluation from the third perspective, for example, care services provided by specific community resources, care services provided by specific workers, care services provided by specific business operators, specific care services provided by planners of As an example, the standard care plan updating unit 124 may calculate a higher evaluation value for a care service commonly included in more care plans whose evaluation results based on the first viewpoint satisfy a predetermined criterion.

Note that the third viewpoint is not limited to these as long as it evaluates the content of care service itself. Further, the standard care plan updating unit 124 may acquire information indicating the evaluation result of the care service content based on the third viewpoint from the outside.

(Third condition)
The third condition is the highest evaluation value among the care services included in the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP. good. Also, the third condition may be that the statistic value (for example, average value) of the evaluation values of the services included in the same care plan is the highest. Moreover, the third condition may be that more care services whose evaluation values satisfy a predetermined standard are included in the same care plan. However, the third condition is not limited to these conditions as long as it is related to the evaluation result based on the third viewpoint.

(Update process flow)
FIG. 12 is a flowchart showing a detailed flow of update processing in this modification.

In step S601, the standard care plan update unit 124 converts each care service included in each of the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP to the third viewpoint. Evaluate based on

Specifically, the standard care plan updating unit 124 updates each care service included in the standard care plan SP with the standard care plan ID of “x” and each modified care plan MP generated from the standard care plan SP as the first An evaluation value is calculated based on three viewpoints. In addition, when the standard care plan SP with the standard care plan ID of "x" is used without modification, the standard care plan updating unit 124 updates each care service included in the standard care plan SP with the third Calculate the evaluation value based on the viewpoint.

At this time, the process of evaluating the standard care plan SP and each modified care plan MP based on the first viewpoint, which is necessary for evaluating each care service based on the third viewpoint, is as described in the first embodiment. Therefore, the detailed description will not be repeated.

In step S602, the standard care plan updating unit 124 uses the care plan that satisfies the third condition among the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP. , update the standard care plan SP.

For example, the standard care plan updating unit 124 averages evaluation values of care services included in a standard care plan SP with a standard care plan ID of "x" and each modified care plan MP generated from the standard care plan SP. Select the one with the highest value. In addition, the standard care plan updating unit 124 sets the selected care plan as a new standard care plan SP with a standard care plan ID of "x".

In step S602, if the average evaluation value of each care service included in any modified care plan MP is lower than the standard care plan SP, the standard care plan SP with the standard care plan ID of "x" is updated. maintained without

(Specific example of update processing)
FIG. 13 is a diagram specifically explaining the update processing in this modified example.

In the example of FIG. 13, standard care plan 1 includes services A and B. In FIG. A modified care plan 1A in which service B is changed to service C is generated by user A's operation. Further, a modified care plan 1C in which service B is changed to service D is generated by user C's operation. In addition, a modified care plan 1D to which service E is added is generated by user D's operation. User B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan updating unit 124 evaluates the services A to E included in the standard care plan 1 and the modified care plans 1A, 1C, and 1D based on the third viewpoint, and the evaluation values are 8, 8, and 9, respectively. , 7, 10 are calculated. Therefore, the standard care plan 1 is updated using the modified care plan 1D with the highest average evaluation value. For example, the modified care plan 1D with the highest average evaluation value becomes the new standard care plan 1. FIG.

Further, in the example of FIG. 13, the standard care plan 2 includes services X and Y. As shown in FIG. A modified care plan 2B in which service Y is changed to service Z is generated by user B's operation. User D uses the standard care plan 2 as it is without modifying it. The standard care plan updating unit 124 evaluates the services X, Y, and Z included in the standard care plan 2 and modified care plan 2B based on the third viewpoint, and calculates evaluation values 7, 7, and 6, respectively. In this case, the average value of the evaluation results of the modified care plan 2B is lower than the average value of the evaluation results of the standard care plan 2B. Therefore, Standard Care Plan 2 is not updated and is maintained.

(Effect of modification 2)
In this modified example, the standard care plan SP includes, among the standard care plan SP and the accumulated modified care plan MP, a care service that satisfies the third condition (for example, a care service that favorably changes the condition of the service user). Updated with a care plan. Therefore, the standard care plan SP itself presented to the user is updated to reflect such modifications by the user. As a result, this modified example can provide a more appropriate care plan for the service user.

[Other Modifications]
In each of the above-described embodiments, the standard care plan update unit 124 updates the standard care plan by using the modified care plan MP selected based on the first to third viewpoints as a new standard care plan. explained. Not limited to this, the standard care plan update unit 124 updates the standard care plan by combining part or all of the selected modified care plan MP and part or all of the standard care plan SP to be updated. You may

Also, in each of the above-described embodiments, at least part of each functional block included in the server 10 may be included in the user terminal 20 . Also, at least part of the steps executed by the server 10 may be executed by the user terminal 20 . Also, the information processing system 1 may be implemented as a single device.

Further, in the first embodiment described above, the selection rule R may be stored in an external device. Further, in the second embodiment described above, the trained model M may be stored in an external device. Also, the server 10A does not have to include a learning unit.

Further, in each of the above-described embodiments, when the standard care plan updating unit 124 acquires information indicating evaluation results based on the first viewpoint, the second viewpoint, or the third viewpoint from the outside, the storage unit 11 does not necessarily use the service. The user information does not have to be stored.

[Example of realization by software]
The control blocks of the servers 10 and 10A (in particular, the service user information acquisition unit 121, the standard care plan selection units 122 and 122A, the modified care plan generation unit 123, the standard care plan update unit 124, and the learning unit 125A) are integrated circuits. It may be implemented by a logic circuit (hardware) formed in an (IC chip) or the like, or may be implemented by software. In the latter case, each of the servers 10 and 10A and the user terminal 20 is configured using a computer (electronic calculator), for example.

(Physical Configuration of Server 10)
FIG. 14 is a block diagram illustrating the physical configuration of a computer used as the server 10 and user terminal 20. As shown in FIG. The physical configuration of the server 10A will also be described in the same manner by replacing the server 10 with the server 10A in the following description.

The server 10 can be configured by a computer having a bus 110, a processor 101, a main memory 102, an auxiliary memory 103, and a communication interface 104, as shown in FIG. Processor 101 , main memory 102 , auxiliary memory 103 and communication interface 104 are interconnected via bus 110 .

As the processor 101, for example, a CPU (Central Processing Unit), a microprocessor, a digital signal processor, a microcontroller, or a combination thereof is used.

As the main memory 102, for example, a semiconductor RAM (random access memory) or the like is used.

As the auxiliary memory 103, for example, a flash memory, a HDD (Hard Disk Drive), an SSD (Solid State Drive), or a combination thereof is used. The auxiliary memory 103 stores a program for causing the processor 101 to execute the operations of the server 10 described above. The processor 101 expands the program stored in the auxiliary memory 103 onto the main memory 102 and executes each instruction included in the expanded program.

The communication interface 104 is an interface that connects to the network N1.

In this example, processor 101 and communication interface 104 are examples of hardware elements that implement control unit 12 . Also, the main memory 102 and the auxiliary memory 103 are examples of hardware elements that implement the storage unit 11 .

(Physical Configuration of User Terminal 20)
The user terminal 20 can be configured by a computer having a bus 210, a processor 201, a main memory 202, an auxiliary memory 203, a communication interface 204, and an input/output interface 205, as shown in FIG. Processor 201 , main memory 202 , auxiliary memory 203 , communication interface 204 and input/output interface 205 are interconnected via bus 210 . An input device 206 and an output device 207 are connected to the input/output interface 205 .

As the processor 201, for example, a CPU, a microprocessor, a digital signal processor, a microcontroller, a combination thereof, or the like is used.

As the main memory 202, for example, a semiconductor RAM or the like is used.

As the auxiliary memory 203, for example, flash memory, HDD, SSD, or a combination of these is used. A program for operating the computer as the user terminal 20 is stored in the auxiliary memory 203 . The processor 201 expands the program stored in the auxiliary memory 203 onto the main memory 202 and executes each instruction included in the expanded program. In addition, the auxiliary memory 203 stores various data referred to by the processor 201 in order to operate the computer as the user terminal 20 .

A communication interface 204 is an interface that connects to the network N1.

As the input/output interface 205, for example, a USB interface, a short-range communication interface such as infrared rays or Bluetooth (registered trademark), or a combination thereof is used.

As the input device 206, for example, a keyboard, mouse, touch pad, microphone, or a combination thereof is used. A display, a printer, a speaker, or a combination thereof is used as the output device 207, for example.

In this example, the processor 201 and the communication interface 204 are examples of hardware elements that implement the controller 22 . Also, the main memory 202 and the auxiliary memory 203 are examples of hardware elements that implement the storage unit 21 .

Each program described above may be stored in an external recording medium instead of being stored in the auxiliary memories 103 and 203, and may be supplied to the computer by being read from the external recording medium. As an external recording medium, a computer-readable "non-transitory tangible medium" such as a tape, disk, card, semiconductor memory, programmable logic circuit, etc. can be used. Further, each program described above may be supplied to the computer via any transmittable transmission medium (communication network, broadcast wave, etc.). An aspect of the invention may also be implemented in the form of a data signal embedded in a carrier wave, with each program embodied by electronic transmission.

The present invention is not limited to the above-described embodiments, but can be modified in various ways within the scope of the claims, and can be obtained by appropriately combining technical means disclosed in different embodiments. is also included in the technical scope of the present invention.

〔summary〕
In order to solve the above problems, an information processing apparatus according to an aspect of the present invention includes a service user information acquisition unit that acquires service user information including information indicating the status of a service user who uses a care service; a standard care plan selection unit for selecting one of a plurality of standard care plans based on the service user information and presenting it to a user; and modifying the standard care plan presented to the user by an operation of the user. and a modified care plan generator for generating a modified care plan.

According to the above configuration, it is possible not only to present a more appropriate standard care plan to the service user, but also to provide a more appropriate modified care plan by modifying the standard care plan.

In the information processing apparatus according to the aspect of the present invention, it is preferable that the standard care plan selection unit selects one of a plurality of standard care plans based on the service user information using a selection rule. .

According to the above configuration, by appropriately setting the selection rule, it is possible to provide a more appropriate care plan to the service user.

In the information processing apparatus according to an aspect of the present invention, the standard care plan selection unit may select one of a plurality of standard care plans based on the service user information using a trained model. preferable.

According to the above configuration, by using the learned model, it is possible to provide a more appropriate care plan to the service user.

The information processing apparatus according to an aspect of the present invention preferably further includes a learning unit that learns the trained model.

According to the above configuration, it is possible to generate a trained model that is used to achieve the above effects.

The information processing apparatus according to an aspect of the present invention preferably further includes a standard care plan updating unit that updates each standard care plan with reference to the modified care plan.

According to the above configuration, it is possible to update the standard care plan presented to the service user to reflect the modification made by the user. As a result, it is possible to provide a more appropriate standard care plan for service users.

In the information processing apparatus according to an aspect of the present invention, the standard care plan updating unit evaluates each of the standard care plan and the modified care plan based on a first viewpoint, and evaluates each of the standard care plan and the modified care plan. Among them, it is preferable to update the standard care plan using a care plan whose evaluation result satisfies the first condition.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation result of evaluating the standard care plan or the modified care plan itself based on the first viewpoint.

In the information processing apparatus according to the aspect of the present invention, the standard care plan updating unit evaluates the user based on a second viewpoint, and determines whether the standard care plan or the modified care plan meets the second condition. Preferably, the standard care plan is updated with a satisfying user-utilized care plan.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation result of evaluating the user who used the standard care plan or the modified care plan based on the second viewpoint.

In the information processing apparatus according to an aspect of the present invention, the standard care plan updating unit evaluates care service contents included in each of the standard care plan and the modified care plan based on a third aspect, and and the modified care plan, the standard care plan is preferably updated using a care plan that includes care service content that satisfies the third condition in the evaluation result.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation result of evaluating the care services included in each of the standard care plan and the modified care plan based on the third viewpoint.

A method according to an aspect of the present invention includes a step of acquiring service user information including information indicating a state of a service user of a care service using an information processing device; and presenting it to a user; and generating a modified care plan by modifying the standard care plan presented to the user by the user's operation.

According to the above configuration, the same effects as those of the information processing apparatus described above can be obtained.

A program according to an aspect of the present invention is a program for causing a computer to function as the above-described information processing apparatus, and causes the computer to function as each of the units.

According to the above configuration, the same effects as those of the information processing apparatus described above can be obtained.

1, 1A Information processing system 10, 10A Server 20 User terminal 11, 21 Storage unit 12, 22 Control unit 101, 201 Processor 102, 202 Main memory 103, 203 Auxiliary memory 104, 204 Communication interface 110, 210 Bus 121 Service user Information acquisition unit 122, 122A standard care plan selection unit 123 modified care plan generation unit 124 standard care plan update unit 125A learning unit 205 input/output interface 206 input device 207 output device

Claims (9)

a service user information acquisition unit for acquiring service user information including information indicating the status of the service user who uses the care service;
a standard care plan selection unit that selects one of a plurality of standard care plans based on the service user information and presents it to the user;
a modified care plan generation unit that generates a modified care plan obtained by modifying the standard care plan presented to the user by the user's operation;
A standard care plan updating unit that updates each standard care plan with reference to the modified care plan;
An information processing device comprising: The standard care plan selection unit includes:
using a selection rule to select one of a plurality of standard care plans based on the service user information;
The information processing apparatus according to claim 1, characterized by: The standard care plan selection unit includes:
using a trained model to select one of a plurality of standard care plans based on the service user information;
The information processing apparatus according to claim 1, characterized by: a learning unit for learning the trained model;
4. The information processing apparatus according to claim 3, further comprising: The standard care plan updating unit includes:
evaluating each of the standard care plan and the modified care plan based on a first aspect;
updating the standard care plan using a care plan that satisfies a first condition for an evaluation result, out of the standard care plan and the modified care plan;
3. The information processing apparatus according to claim 1, wherein: The standard care plan updating unit includes:
Evaluating the user based on a second viewpoint,
updating the standard care plan using the care plan used by the user whose evaluation result satisfies a second condition, out of the standard care plan and the modified care plan;
3. The information processing apparatus according to claim 1, wherein: The standard care plan updating unit includes:
Evaluate the care service content included in each of the standard care plan and the modified care plan based on a third viewpoint,
updating the standard care plan using a care plan including care service content that satisfies a third condition in an evaluation result, out of the standard care plan and the modified care plan;
3. The information processing apparatus according to claim 1, wherein: Using an information processing device,
obtaining service user information including information indicating the status of the service user of the care service;
selecting one of a plurality of standard care plans based on the service user information and presenting it to the user;
generating a modified care plan in which the standard care plan presented to the user is modified by the user's operation;
a standard care plan update step of updating each standard care plan with reference to the modified care plan;
how to run. 3. A program for causing a computer to function as the information processing apparatus according to claim 1 or 2, the program for causing the computer to function as each of the units.

Images