JP2021111020A - Information processing device, method, and program - Google Patents

Abstract

To provide a more appropriate care plan for a service user.SOLUTION: An information processing device comprises: a service user information acquisition unit (121) which acquires service user information U including information indicating a state of a service user using care service; a standard care plan selection unit (122) which selects any of a plurality of standard care plans SP to present it to a user, based on the service user information U; and a corrected care plan generation unit (123) which generates a corrected care plan MP corrected by the user's operation from the standard care plan SP presented to the user.SELECTED DRAWING: Figure 1

Description

The present invention relates to a technique for supporting the generation of a care plan.

Technologies that support the generation of care plans to be provided to service users who use care services are known. For example, Patent Document 1 describes a technique for generating a care plan by storing predetermined care service contents associated with each assessment item and reading out the care service contents corresponding to the selected assessment items. Has been described.

Japanese Unexamined Patent Publication No. 2005-352820 (published on December 22, 2005)

However, the technique described in Patent Document 1 has the following problems. When the technology is used, a care plan that combines the care service contents associated with each selected assessment item is presented to the user. The care plan does not consider whether such a combination is suitable for the service user and may not be suitable for the service user. Therefore, the technique described in Patent Document 1 has room for improvement so as to provide a more appropriate care plan for the service user.

One aspect of the present invention is to realize a technique for providing a more appropriate care plan for a service user.

In order to solve the above problems, the information processing device according to one aspect of the present invention includes a service user information acquisition unit that acquires service user information including information indicating the state of the service user of the care service, and the service user information acquisition unit described above. Based on the service user information, a standard care plan selection unit that selects one of a plurality of standard care plans and presents it to the user, and a modification that modifies the standard care plan presented to the user by the operation of the user. It is equipped with a modified care plan generation unit that generates a care plan.

According to one aspect of the present invention, it is possible to provide a technique for providing a more appropriate care plan for a service user.

It is a block diagram which shows the functional structure of the information processing system which concerns on Embodiment 1 of this invention. It is a figure which shows the structural example of the standard care plan in Embodiment 1 of this invention. It is a figure explaining the structural example of the service user information in Embodiment 1 of this invention. It is a flowchart explaining the outline of the operation of the information processing system which concerns on Embodiment 1 of this invention. It is a flowchart which shows the detailed flow of the selection process in Embodiment 1 of this invention. It is a flowchart which shows the detailed flow of the update process in Embodiment 1 of this invention. It is a figure explaining the specific example of the update process in Embodiment 1 of this invention. It is a block diagram which shows the functional structure of the information processing system which concerns on Embodiment 2 of this invention. It is a flowchart which shows the detailed flow of the selection process in Embodiment 2 of this invention. It is a flowchart which shows the detailed flow of the update process in the modification 1. It is a figure explaining the specific example of the update process in the modification 1. FIG. It is a flowchart which shows the detailed flow of the update process in the modification 2. It is a figure explaining the specific example of the update process in the modification 2. It is a block diagram exemplifying the physical configuration of each computer constituting the information processing system 1.

[Embodiment 1]
Hereinafter, the information processing system 1 according to the first embodiment of the present invention will be described in detail with reference to the drawings.

<< Overview of Information Processing System 1 >>
The information processing system 1 selects one of a plurality of standard care plans and presents it to the user based on the service user information including the information indicating the state of the service user who uses the care service. Further, the information processing system 1 generates a modified care plan obtained by modifying the standard care plan presented to the user by the operation of the user, and updates each standard care plan with reference to the generated modified care plan.

(Service user)
In the present embodiment, the service user is a service user of a care service. Care services include, for example, long-term care insurance services and disability welfare services. In other words, the service user may be a long-term care recipient who receives long-term care using the long-term care insurance service, or a disabled person who receives long-term care or functional training using the long-term care welfare service. Not limited to this.

(Care plan)
In the present embodiment, the care plan is information indicating a care service usage plan, and is generated for each service user. In addition, the care plan may be information indicating a more detailed usage plan of each care service included in other care plans. For example, the care plan may be information called a home service plan, an individual service plan, a facility service plan, a functional training service plan, and the like, but the care plan is not limited to this.

(A user)
In the present embodiment, the user is a generator who generates a care plan to be provided to a service user of a care service. For example, the user may be, but is not limited to, a person called a care manager, a counselor, a plan generator, or the like.

<< Configuration of information processing system 1 >>
FIG. 1 is a block diagram showing a functional configuration of the information processing system 1. In FIG. 1, the information processing system 1 includes a server 10 and a user terminal 20. The server 10 is an example of the information processing device in the present invention. The server 10 and the user terminal 20 are communicably connected via the network N1. The network N1 connecting the server 10 and the user terminal 20 is a wired LAN (Local Area Network), a wireless LAN, the Internet, a public network, a mobile data communication network, or a combination thereof.

<Configuration of server 10>
The server 10 includes a storage unit 11 and a control unit 12. The storage unit 11 stores the standard care plan SP, the modified care plan MP, the service user information U, and the selection rule R. The control unit 12 includes a service user information acquisition unit 121, a standard care plan selection unit 122, a modified care plan generation unit 123, and a standard care plan update unit 124.

(Standard care plan SP)
The standard care plan SP is a standard care plan that can be provided to service users. A plurality of standard care plan SPs are stored in the storage unit 11 in advance. Each standard care plan SP may be actually provided to the service user or may be generated as a typical example. The standard care plan SP may be updated by the operation of the information processing system 1. Identification information that identifies the standard care plan SP is given to each standard care plan SP. Such identification information will also be referred to herein as the standard care plan ID.

In addition, the standard care plan SP may be provided to the service user as it is without being modified. In this case, the service user uses the care service according to the standard care plan SP. Hereinafter, the service user who used the care service according to the care plan is also described as the service user to which the care plan is applied. The standard care plan SP is stored in the storage unit 11 in association with the service user to which the standard care plan SP is applied. For example, the standard care plan ID and the service user ID may be associated and stored.

FIG. 2 is a diagram showing an example of the standard care plan SP. In this example, the standard care plan SP includes a home service plan D101 and a weekly service plan D102. The home service plan D101 includes the contents of the plan that defines issues, goals, care services, workers, frequency, period, etc. for each care service. The weekly service schedule D102 includes a schedule for using the weekly care service. The standard care plan SP is not limited to the above-mentioned configuration.

(Modified care plan MP)
The modified care plan MP is a care plan generated by modifying the standard care plan SP by the user's operation. Hereinafter, "modifying the standard care plan SP to generate the modified care plan MP" is also described as "generating the modified care plan MP from the standard care plan SP". The modified care plan MP is accumulated in the storage unit 11 by the operation of the information processing system 1. The modified care plan MP is given identification information that identifies the modified care plan MP. Such identification information will also be referred to hereinafter as a modified care plan ID.

Further, the modified care plan MP is stored in the storage unit 11 in association with the standard care plan SP on which the modified care plan MP is based. For example, the modified care plan ID and the standard care plan ID may be associated and stored.

Further, the modified care plan MP is stored in the storage unit 11 in association with the service user to which the modified care plan MP is applied. For example, the modified care plan ID and the service user ID may be associated and stored.

In the following description, when the standard care plan SP and the modified care plan MP are not particularly distinguished, they are simply described as a care plan.

(Service user information U)
The service user information U is information including information indicating the state of the service user. The service user information U is stored in the storage unit 11 by the operation of the information processing system 1. A service user ID that identifies the service user is assigned to the service user information U. FIG. 3 is a diagram illustrating an example of service user information U.

As shown in FIG. 3, the service user information U may include, for example, an assessment item performed by the user as information indicating the state of the service user. In addition, the information indicating the state of the service user may include the task analysis standard item, the accreditation survey result, or other items. However, the information indicating the status of the service user is not limited to these.

Further, as shown in FIG. 3, the service user information U may further include information indicating a request. The information indicating the request may include the request of the service user or the request of the worker. An employee is, for example, a person who engages in a care service. The worker may be a caregiver engaged in long-term care or a trainer who provides functional training, but is not limited thereto.

Further, as shown in FIG. 3, the service user information U may further include information indicating the grade of the service user. A grade is information that is certified for each service user in order to define the range in which care services can be received. Such a grade may be the degree of need for long-term care in the long-term care insurance service, or may be the disability grade in the disability welfare service, but is not limited thereto.

(Service User Information Acquisition Department 121)
The service user information acquisition unit 121 acquires the service user information U including information indicating the state of the service user of the care service. For example, the service user information acquisition unit 121 acquires the service user information U input by the user by receiving it from the user terminal 20. However, the acquisition source of the service user information U is not limited to the user terminal 20. For example, the service user information acquisition unit 121 may acquire the service user information U from an external device that stores the service user information U. The service user information acquisition unit 121 stores the acquired service user information U in the storage unit 11. The service user information U may be stored in the storage unit 11 in association with the service user ID.

(Standard care plan selection unit 122)
The standard care plan selection unit 122 selects and presents any one of the plurality of standard care plan SPs stored in the storage unit 11 to the user based on the service user information U. Specifically, the standard care plan selection unit 122 selects one of a plurality of standard care plan SPs using the selection rule R. Further, the standard care plan selection unit 122 presents the selected standard care plan SP to the user by transmitting it to the user terminal 20. The details of the selection process using the selection rule R will be described later.

(Modified care plan generation unit 123)
The modified care plan generation unit 123 generates a modified care plan MP in which the standard care plan SP presented to the user is modified by the user's operation. Specifically, the modified care plan generation unit 123 acquires the modified information input by the user at the user terminal 20 presenting the standard care plan SP. Further, the modified care plan generation unit 123 generates a modified standard care plan SP based on the acquired modified information as a modified care plan MP. Further, the modified care plan generation unit 123 presents the generated modified care plan MP to the user by transmitting it to the user terminal 20.

(Standard Care Plan Update Department 124)
The standard care plan update unit 124 updates each standard care plan SP with reference to the modified care plan MP. Specifically, the standard care plan update unit 124 evaluates each of the standard care plan SP and the modified care plan MP based on the first viewpoint, and the evaluation result of the standard care plan SP and the modified care plan MP is the first condition. Update the standard care plan SP with a care plan that meets the requirements.

For example, the standard care plan update unit 124 is the first of the standard care plan SP having the standard care plan ID “x” and one or more modified care plan MPs generated by modifying the standard care plan SP. Select a care plan whose evaluation result based on one viewpoint satisfies the first condition. In this case, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP having a standard care plan ID of “x”. When the standard care plan update unit 124 selects the original standard care plan SP, the standard care plan SP having the standard care plan ID “x” is updated to the original standard care plan SP (that is, the standard care plan SP is updated). Will be maintained). On the other hand, when the standard care plan update unit 124 selects the modified care plan MP, the standard care plan SP having the standard care plan ID “x” is updated to the modified care plan MP. Details of the standard care plan SP update process will be described later.

<Configuration of user terminal 20>
In FIG. 1, the user terminal 20 includes a storage unit 21 and a control unit 22.

The control unit 22 acquires the service user information U input by the user via the input device. Hereinafter, what is input by the user via the input device is simply described as being input by the user. Further, the control unit 22 presents the standard care plan SP transmitted from the server 10 in response to the transmission of the service user information U to the user by displaying it on the display device. Hereinafter, it is described that presenting to the user by displaying on the display device is simply presented to the user.

In addition, the control unit 22 acquires the correction information input by the user in order to correct the presented standard care plan SP. Further, the control unit 22 presents the correction care plan MP transmitted from the server 10 to the user by transmitting the acquired correction information to the server 10.

Information transmitted to and received from the server 10 is stored in the storage unit 21.

<< Operation of information processing system 1 >>
The operation of the information processing system 1 configured as described above will be described with reference to FIGS. 4 to 6.

<Outline of operation>
FIG. 4 is a flowchart illustrating an outline of the operation of the information processing system 1.

In step S101, the control unit 22 of the user terminal 20 transmits the service user information U input by the user to the server 10.

In step S102, the service user information acquisition unit 121 of the server 10 acquires the service user information U by receiving it from the user terminal 20.

In step S103, the standard care plan selection unit 122 selects one of the plurality of standard care plan SPs based on the service user information U. Details of the selection process in this step will be described later. The standard care plan selection unit 122 transmits the selected standard care plan SP to the user terminal 20.

In step S104, the control unit 22 of the user terminal 20 presents the received standard care plan SP to the user.

In step S105, the control unit 22 transmits the correction information input by the user to the server 10.

In step S106, the modified care plan generation unit 123 of the server 10 generates a modified care plan MP in which the standard care plan SP is modified based on the received modification information. Further, the modified care plan generation unit 123 transmits the generated modified care plan MP to the user terminal 20 and stores it in the storage unit 11.

In step S107, the control unit 22 of the user terminal presents the received modified care plan MP to the user.

In step S108, the standard care plan update unit 124 of the server 10 updates the standard care plan SP stored in the storage unit 11. Details of the update process in this step will be described later.

With the above, the information processing system 1 ends the operation.

<Details of selection process>
A detailed example of the selection process in step S103 will be described. In step S103, the selection process is executed using the selection rule R. Here, an example in which the rule "select the standard care plan SP associated with the class of the service user information U" is used as the selection rule R will be described. In this case, as the selection rule R, the storage unit 11 stores information relating the class ID that specifies the class that is the condition and the standard care plan ID that is selected when the condition is satisfied.

(Flow of selection process)
FIG. 5 is a flowchart showing a detailed flow of the selection process using the selection rule R.

In step S201, the standard care plan selection unit 122 classifies the service user information U with reference to the grade included in the service user information U.

In step S202, the standard care plan selection unit 122 classifies the service user information U with reference to the information indicating the state of the service user included in the service user information U.

In step S203, the standard care plan selection unit 122 classifies the service user information U by using the information indicating the request included in the service user information U.

In step S204, the standard care plan selection unit 122 identifies the class of service user information U based on the classification of steps S201 to S203. In addition, the standard care plan selection unit 122 selects the standard care plan SP associated with the specified class by referring to the selection rule R.

This is the end of the detailed flow of the selection process.

(Specific example of selection process)
For example, in the long-term care insurance service, the degree of long-term care required, which indicates the grade of the service user, is represented by seven levels (support 1 to 2 and long-term care required 1 to 5). Further, it is assumed that the state of the service user included in the service user information U is classified into three types. Further, it is assumed that the requests included in the service user information U are classified into three types. In this case, the service user information U is classified into any of 7 stages × 3 types × 3 types = 63 classes. The class specified in this way is represented as class i (i = 1, 2, ..., N: n = 63 in this example).

In this case, the selection rule R is information that associates the class i with the standard care plan SP (k) (k = 1, 2, ..., M). m is the number of standard care plan SPs prepared in advance, and when m = n, the classification i and the standard care plan SP (k) are associated with each other on a one-to-one basis.

In this case, the standard care plan selection unit 122 specifies the class i of the service user information U out of the 63 classes. Further, the standard care plan selection unit 122 selects the standard care plan SP (k) associated with the specified class from the 63 standard care plan SP (k) with reference to the selection rule R.

In addition, it is not limited to m = n, and may be m <n. That is, the number of standard care plan SPs may be smaller than the number of classes. In this case, each standard care plan SP is associated with one or more classes.

The standard care plan selection unit 122 classifies the service user information U by applying a method such as rule base, clustering, or machine learning instead of the processing of steps S201 to S203 for classifying the service user information U. You may.

Further, the standard care plan selection unit 122 may classify the service user information U by using the selection items included in the service user information U. In this case, it is premised that the service user information U is represented by a selection item selected by the user. For example, in the service user information U, it is assumed that the information indicating the state is represented by the five-choice selection item and the information indicating the request is represented by the two-choice selection item. In this case, the standard care plan selection unit 122 sets the service user information U in any of (7 levels of care required) x (5 choices of service user status) x (2 choices of request) = 70 classes. Can be classified into. Such a classification process is preferable because the number of classes does not become extremely large if the number of selected items included in the service user information U is relatively small.

<Details of update process>
(Timing of update process)
Here, the timing for executing the update process will be described. The update of the standard care plan SP in step S108 does not necessarily have to be performed in response to the acquisition of the modified care plan MP in step S106.

The update process in step S108 may be executed at a periodic timing, may be executed at a timing in response to a user request, or may be executed at a timing in response to the occurrence of a predetermined event. The term "regular" may be, for example, a fixed date and time once a week, a fixed date and time once a month, or the like. Further, the user's request may be, for example, an operation of pressing the update button displayed on the screen. Further, the predetermined event may be, for example, saving the modified care plan MP, or the number of modified care plan MPs generated from a certain standard care plan SP may exceed the threshold value. .. However, the timing of executing the update process is not limited to these.

(Details of update process)
A detailed example of the update process in step S108 will be described. In step S108, the update process of the standard care plan SP is executed using the standard care plan SP or the modified care plan MP whose evaluation result from the first viewpoint satisfies the first condition.

(First viewpoint)
Here, the first viewpoint is a viewpoint for evaluating the care plan itself. As a specific example, the first viewpoint may be a viewpoint that it is preferable to change the state before the application of the service user to which the care plan is applied to the state after the application. In this case, the standard care plan update unit 124 calculates a higher evaluation value so that the change when comparing the service user information U after application of the care plan and the service user information U before application is preferable. May be good.

A change in the state of a service user is preferable when the degree of improvement is large or the degree of deterioration is small. For example, the wider the range of the degree of long-term care required that has improved from before the application of the care plan to after the application, the more preferable the change. As a specific example, the service user who had a long-term care level of 2 before the application became a long-term care level of 1 after the application (when the long-term care level improved by 1 grade), but had a long-term care level of 3 before the application. The degree of improvement is greater when the service user reaches the level of care required 1 after application (when the level of care required is improved by 2 grades). In addition, service users who had a long-term care level of 2 before the application became a long-term care level 4 after the application (when the long-term care level deteriorated by 2 grades), but used a service that had a long-term care level of 2 before the application. The degree of deterioration is less when the person reaches the level of care required 3 after application (when the level of care required deteriorates by 1 grade).

The first viewpoint is not limited to the above-mentioned one, and may be another viewpoint as long as it is a viewpoint for evaluating the care plan itself. In addition, the standard care plan update unit 124 may acquire information indicating the evaluation result of the care plan based on the first viewpoint from the external device.

(First condition)
Further, the first condition may be that the evaluation value is the highest among the standard care plan SP to be renewed and the modified care plan MP generated from the standard care plan SP. However, the first condition may be any condition related to the evaluation result based on the first viewpoint, and is not limited to this.

(Flow of update process)
FIG. 6 is a flowchart showing a detailed flow of the update process using the first condition.

In step S301, the standard care plan update unit 124 evaluates the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP based on the first viewpoint.

As an example, the standard care plan update unit 124 is based on the first viewpoint for the standard care plan SP having the standard care plan ID of "x" and each modified care plan MP generated by modifying the standard care plan SP. Calculate the evaluation value.

At this time, the standard care plan update unit 124 receives the service user information U after application of the service user to which each care plan is applied from the user terminal 20 in order to calculate the evaluation value of each care plan. It may be acquired by the above and stored in the storage unit 11. The standard care plan update unit 124 refers to the storage unit 11 and compares the service user information U before application of the service user to which each care plan is applied with the service user information U after application. Therefore, the evaluation value based on the first viewpoint can be calculated.

In step S302, the standard care plan update unit 124 updates the standard care plan SP using a care plan that satisfies the first condition.

As an example, the standard care plan update unit 124 selects the standard care plan SP having the standard care plan ID of "x" and each modified care plan MP generated from the standard care plan SP, which has the highest evaluation value. do. In addition, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP having a standard care plan ID of “x”.

In step S302, if the evaluation value of any of the modified care plan MPs is lower than the evaluation value of the original standard care plan SP, the standard care plan SP having the standard care plan ID of "x" is maintained without being updated. NS.

(Specific example of update processing)
FIG. 7 is a diagram for specifically explaining the above-mentioned update process. Hereinafter, in the description of the specific example, the standard care plan SP having the standard care plan ID of "x" is described as "standard care plan x", and the modified care plan MP having the modified care plan ID of "y" is "modified". It may also be described as "care plan y".

In the example of FIG. 7, based on the standard care plan 1, the modified care plan 1A modified by the operation of the user A, the modified care plan 1C modified by the operation of the user C, and the modified care plan 1C modified by the operation of the user D are modified. A modified care plan 1C has been generated. Further, the user B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan update unit 124 evaluates the standard care plan 1, the modified care plans 1A, 1C, and 1D based on the first viewpoint, and calculates the evaluation values 8, 10, 8, and 4, respectively. Therefore, the standard care plan 1 is updated with the modified care plan 1A having the highest evaluation value. For example, the modified care plan 1A with the highest evaluation value becomes the new standard care plan 1.

Further, in the example of FIG. 7, a modified care plan 2B modified by the operation of the user B is generated based on the standard care plan 2. Further, the user D uses the standard care plan 2 as it is without modifying it. The standard care plan update unit 124 evaluates the standard care plan 2 and the modified care plan 2B based on the first viewpoint, and calculates evaluation values 7 and 3, respectively. In this case, the evaluation value of the modified care plan 2B, which has the highest evaluation value, is lower than the evaluation value of the standard care plan 2. Therefore, standard care plan 2 is not updated and is maintained.

<< Effect of Embodiment 1 >>
The information processing system 1 according to the present embodiment presents the standard care plan SP selected based on the service user information U among the plurality of standard care plan SPs to the user in a modifiable manner. As a result, not only can the standard care plan SP more appropriate for the service user be presented to the user, but also the modification can be made and a more appropriate care plan can be provided to the service user. In addition, the present embodiment uses a standard care plan MP that satisfies the first condition (for example, a change in the state of the service user is preferable) among the standard care plan SP and the accumulated modified care plan MP, and uses the standard care plan. Update SP. Therefore, the standard care plan SP itself presented to the user is updated to reflect the modification made by the user. As a result, the present embodiment can provide a more appropriate care plan for the service user.

[Embodiment 2]
The information processing system 1A according to the second embodiment of the present invention will be described below. For convenience of explanation, the same reference numerals will be added to the members having the same functions as the members described in the above embodiment, and the description will not be repeated.

<< Configuration of information processing system 1A >>
FIG. 8 is a block diagram showing a functional configuration of the information processing system 1A. As shown in FIG. 8, the information processing system 1A is different from the information processing system 1 according to the first embodiment in that the information processing system 1A includes the server 10A instead of the server 10. Further, the server 10A stores the learned model M in the storage unit 11 instead of the selection rule R, includes the standard care plan selection unit 122A instead of the standard care plan selection unit 122, and the learning unit 125A. It is different from the server 10 in that it is included. Other configurations are the same as those in the first embodiment.

(Trained model M)
The trained model M is a model trained to select one of a plurality of standard care plan SPs based on the service user information U.

For example, the trained model M may input the service user information U. Further, the trained model M may input the class of the service user information U. Further, the trained model M may output the standard care plan ID. However, the trained model M may be trained to select one of a plurality of standard care plan SPs based on the service user information U, and the input / output information is not limited to that described above.

(Learning Department 125A)
The learning unit 125A trains the machine learning model and generates the trained model M. For example, the learning unit 125A may train the machine learning model with supervised learning using supervised data. As the teacher data, a set of the standard care plan SP and the service user information U referred to by the user who generated the care plan can be considered. For example, the learning unit 125A includes, as teacher data, a care plan for which an evaluation result that the change in the state of the service user is actually preferable is obtained, and the service user information U referred to by the user who generated the care plan. You may use the set of. In this case, the care plan used as the teacher data is stored in the storage unit 11 as the standard care plan SP.

A known learning algorithm can be applied as a learning algorithm for training a machine learning model. For example, the learning unit 125A may train a machine learning model using a support vector machine or deep learning (CNN: Convolutional Neural Networks, RNN: Recurrent Neural Network, GAN: Generative Adversarial Network, etc.). Further, the learning unit 125A may train the machine learning model not only by supervised learning but also by unsupervised learning, semi-supervised learning, and the like.

(Standard care plan selection unit 122A)
The standard care plan selection unit 122A selects the standard care plan SP using the trained model M. As an example, the standard care plan selection unit 122 may input the service user information U into the learned model M and select the standard care plan SP indicated by the output standard care plan ID. Further, the standard care plan selection unit 122 may input the class of the service user information U into the learned model M and select the standard care plan SP indicated by the output standard care plan ID. In this case, the standard care plan selection unit 122 executes the classification process of the service user information U described with reference to steps S201 to S203 shown in FIG. 5 of the first embodiment, thereby executing the service user information U. Class can be specified.

<< Operation of information processing system 1A >>
The operation of the information processing system 1A configured as described above will be described with reference to the drawings. The operation of the information processing system 1A differs in the details of the selection process in step S103 from the outline of the operation of the information processing system 1 described with reference to FIG. In step S103, the standard care plan selection unit 122A selects one of the plurality of standard care plan SPs based on the service user information U by using the learned model M.

<Details of selection process>
A detailed example of the selection process in step S103 will be described. In the present embodiment, in step S103, the selection process is executed using the trained model M.

(Flow of selection process)
FIG. 9 is a flowchart showing a detailed flow of selection processing using the trained model M.

In step S401, the standard care plan selection unit 122A inputs the service user information U into the trained model M.

In step S402, the standard care plan selection unit 122A selects the standard care plan SP indicated by the standard care plan ID output from the trained model M.

This is the end of the detailed flow of the selection process.

<< Effect of Embodiment 2 >>
The information processing system 1A according to the present embodiment selects the standard care plan SP selected based on the service user information U from the plurality of standard care plan SPs by using the learned model M. Therefore, in this embodiment, it is possible to more accurately select and provide a care plan more appropriate for the service user.

[Modification 1]
In each of the above-described embodiments, the update process for updating the standard care plan SP by using the standard care plan SP or the modified care plan MP in which the evaluation result based on the first viewpoint satisfies the first condition has been described. In this modification, the update process of the standard care plan SP can be modified as follows.

In this modification, in step S108 of FIG. 5, the standard care plan update unit 124 evaluates the user based on the second viewpoint. In addition, the standard care plan update unit 124 selects a care plan used by a user whose evaluation result satisfies the second condition among the standard care plan SP and one or a plurality of modified care plan MPs generated from the standard care plan SP. Use to update the standard care plan SP. Here, the "care plan used by the user" is a "standard care plan SP used by the user without modification" or a "modified care plan MP generated by the user from the standard care plan SP".

(Second viewpoint)
Here, the second viewpoint is a viewpoint for evaluating the user. As an example, the second viewpoint may be the viewpoint that a care plan that preferably changes the state of the service user can be used. For example, the standard care plan update unit 124 may calculate a higher evaluation value as the user uses the care plan having a higher evaluation result based on the first viewpoint described in the first embodiment. Further, for example, the standard care plan update unit 124 may calculate a higher evaluation value as the user who uses more care plans whose evaluation result based on the first viewpoint satisfies a predetermined criterion.

The second viewpoint is not limited to the above-mentioned one, and may be another viewpoint as long as it is a viewpoint for evaluating the user itself. In addition, the standard care plan update unit 124 may acquire information indicating the evaluation result of the user based on the second viewpoint from the external device.

(Second condition)
The second condition may be that the evaluation value is the highest among the users who used the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP. However, the second condition may be any condition related to the evaluation result based on the second viewpoint, and is not limited to this.

In this modification, the care plan is stored in the storage unit 11 in association with the user who used the care plan. Specifically, when a user uses the standard care plan SP, the user and the standard care plan SP are stored in association with each other. For example, the standard care plan ID and the user ID that identifies the user may be stored in association with each other. Further, when the user generates and uses the modified care plan MP, the user and the modified care plan MP are stored in association with each other. For example, the modified care plan ID and the user ID may be stored in association with each other.

(Flow of update process)
FIG. 10 is a flowchart showing a detailed flow of the update process in this modified example.

In step S501, the standard care plan update unit 124 evaluates the user who used the care plan based on the second viewpoint.

As an example, the standard care plan update unit 124 calculates the evaluation value of the user who generated each modified care plan MP generated from the standard care plan SP whose standard care plan ID is “x” based on the second viewpoint. In addition, the standard care plan update unit 124 also calculates the evaluation value of the user who used the standard care plan SP whose standard care plan ID is "x" without modifying it, based on the second viewpoint.

At this time, the process of evaluating the standard care plan SP to be updated and each modified care plan MP based on the first viewpoint, which is necessary for evaluating each user based on the second viewpoint, has been described in the first embodiment. As it is, I will not repeat the detailed explanation.

In step S502, the standard care plan update unit 124 updates the standard care plan SP by using the care plan used by the user whose evaluation result satisfies the second condition.

As an example, the standard care plan update unit 124 is used by the user having the highest evaluation value among the standard care plan SP having the standard care plan ID of "x" and each modified care plan MP generated from the standard care plan SP. Select a care plan that has been provided. In addition, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP having a standard care plan ID of “x”.

(Specific example of update processing)
FIG. 11 is a diagram specifically explaining the update process in this modification.

In the example of FIG. 11, based on the standard care plan 1, the modified care plan 1A modified by the operation of the user A, the modified care plan 1C modified by the operation of the user C, and the modified care plan 1C modified by the operation of the user D are modified. A modified care plan 1C has been generated. Further, the user B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan update unit 124 evaluates the users A to D based on the second viewpoint, and calculates the evaluation values 7, 6, 8, and 7, respectively. Therefore, the standard care plan 1 is updated with the modified care plan 1C generated by the user C having the highest evaluation value. For example, the modified care plan 1C generated by the user C having the highest evaluation value becomes the new standard care plan 1.

Further, in the example of FIG. 11, the modified care plan 2B modified by the operation of the user B is generated based on the standard care plan 2. Further, the user D uses the standard care plan 2 as it is without modifying it. The standard care plan update unit 124 evaluates users B and D based on the second viewpoint, and calculates evaluation values 6 and 7, respectively. In this case, the user D has the highest evaluation value, and the user D uses the standard care plan 2 as it is without modification. Therefore, standard care plan 2 is not updated and is maintained.

The user's evaluation value may be calculated based on a plurality of care plans used by the user. For example, in the example of FIG. 11, the evaluation value of the user B is calculated based on the standard care plan 1 and the modified care plan 2B used by the user B. In this case, the evaluation value of the user B may be, but is not limited to, the average value of the evaluation values of the standard care plan 1 and the modified care plan 2B based on the first viewpoint.

(Effect of Modification 1)
In this modification, the standard care plan SP is a user who satisfies the second condition among the standard care plan SP and the accumulated modified care plan MP (for example, a user who can generate a care plan that preferably changes the state of the service user). ) Is updated with the care plan used by. Therefore, the standard care plan SP itself presented to the user is updated to reflect the use by such a user. As a result, this modification can provide a more appropriate care plan for the service user.

[Modification 2]
In each of the above-described embodiments, the update process of the standard care plan SP can be transformed into the following modes which are further different from those of the first modification.

In this modification, in step S108 of FIG. 4, the standard care plan update unit 124 is included in each of the standard care plan SP to be updated and one or more modified care plan MPs generated from the standard care plan SP. Evaluate the content of care services based on the third viewpoint. In addition, the standard care plan update unit 124 selects the care service content whose evaluation result satisfies the third condition among the standard care plan SP to be updated and one or more modified care plan MPs generated from the standard care plan SP. Update the standard care plan SP with the including care plan.

(Third point of view)
Here, the third viewpoint is a viewpoint for evaluating the content of the care service included in the care plan. As a specific example, the third viewpoint may be a viewpoint that it is a care service content that preferably changes the state of the service user. The evaluation from the third viewpoint is, for example, a care service provided by a specific local resource, a care service provided by a specific worker, a care service provided by a specific business operator, or a specific one. It is a care service provided by the planner of. As an example, the standard care plan update unit 124 may calculate a higher evaluation value for a care service in which the evaluation result based on the first viewpoint is commonly included in more care plans satisfying a predetermined criterion.

The third viewpoint is not limited to these as long as it is a viewpoint of evaluating the care service content itself. In addition, the standard care plan update unit 124 may acquire information indicating the evaluation result of the care service content based on the third viewpoint from the outside.

(Third condition)
The third condition is that the evaluation value is the highest among the care services included in the standard care plan SP to be renewed and one or more modified care plan MPs generated from the standard care plan SP. good. Further, the third condition may be that the statistical value (for example, the average value) of the evaluation value of each service included in the same care plan is the highest. Further, the third condition may be that the same care plan includes more care services whose evaluation values satisfy the predetermined criteria. However, the third condition may be any condition related to the evaluation result based on the third viewpoint, and is not limited to these.

(Flow of update process)
FIG. 12 is a flowchart showing a detailed flow of the update process in this modified example.

In step S601, the standard care plan update unit 124 uses each care service included in each of the standard care plan SP to be updated and one or more modified care plan MPs generated from the standard care plan SP as a third viewpoint. Evaluate based on.

Specifically, the standard care plan update unit 124 sets each care service included in the standard care plan SP having the standard care plan ID “x” and each modified care plan MP generated from the standard care plan SP. The evaluation value is calculated based on the three viewpoints. In addition, when the standard care plan SP whose standard care plan ID is "x" is used without being modified, the standard care plan update unit 124 also considers each care service included in the standard care plan SP as a third. The evaluation value is calculated based on the viewpoint.

At this time, the process of evaluating the standard care plan SP and each modified care plan MP based on the first viewpoint, which is necessary for evaluating each care service based on the third viewpoint, is as described in the first embodiment. Therefore, the detailed explanation will not be repeated.

In step S602, the standard care plan update unit 124 uses the care plan satisfying the third condition among the standard care plan SP to be updated and one or more modified care plan MPs generated from the standard care plan SP. , Update standard care plan SP.

For example, the standard care plan update unit 124 averages the evaluation values of the care services included in the standard care plan SP having the standard care plan ID “x” and each modified care plan MP generated from the standard care plan SP. Select the one with the highest value. In addition, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP having a standard care plan ID of “x”.

In step S602, if the average value of the evaluation values of each care service included in any of the modified care plan MPs is lower than the standard care plan SP, the standard care plan SP having the standard care plan ID of "x" is updated. Is maintained without.

(Specific example of update processing)
FIG. 13 is a diagram specifically explaining the update process in this modification.

In the example of FIG. 13, standard care plan 1 includes services A and B. By the operation of the user A, the modified care plan 1A in which the service B is changed to the service C is generated. Further, the modified care plan 1C in which the service B is changed to the service D is generated by the operation of the user C. Further, the modified care plan 1D to which the service E is added is generated by the operation of the user D. Further, the user B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan update unit 124 evaluates the services A to E included in the standard care plan 1 and the modified care plans 1A, 1C, and 1D based on the third viewpoint, and evaluates the evaluation values 8, 8, and 9, respectively. , 7, 10 are calculated. Therefore, the standard care plan 1 is updated using the modified care plan 1D having the highest average evaluation value. For example, the modified care plan 1D having the highest average evaluation value becomes the new standard care plan 1.

Further, in the example of FIG. 13, the standard care plan 2 includes services X and Y. By the operation of the user B, the modified care plan 2B in which the service Y is changed to the service Z is generated. Further, the user D uses the standard care plan 2 as it is without modifying it. The standard care plan update unit 124 evaluates the services X, Y, and Z included in the standard care plan 2 and the modified care plan 2B based on the third viewpoint, and calculates the evaluation values 7, 7, and 6, respectively. In this case, the average value of the evaluation results of the modified care plan 2B is lower than the average value of the evaluation results of the standard care plan 2. Therefore, standard care plan 2 is not updated and is maintained.

(Effect of variant 2)
In this modification, the standard care plan SP includes a care service satisfying the third condition (for example, a care service that preferably changes the state of the service user) among the standard care plan SP and the accumulated modified care plan MP. Updated with a care plan. Therefore, the standard care plan SP itself presented to the user is updated to reflect such user modifications. As a result, this modification can provide a more appropriate care plan for the service user.

[Other variants]
In each of the above-described embodiments, the standard care plan update unit 124 updates the standard care plan by using the modified care plan MP selected based on the first to third viewpoints as it is as a new standard care plan. Was explained. Not limited to this, the standard care plan update unit 124 updates the standard care plan by combining a part or all of the selected modified care plan MP with a part or all of the standard care plan SP to be updated. You may.

Further, in each of the above-described embodiments, at least a part of each functional block included in the server 10 may be included in the user terminal 20. Further, at least a part of the steps executed by the server 10 may be executed by the user terminal 20. Further, the information processing system 1 may be realized as a single device.

Further, in the above-described first embodiment, the selection rule R may be stored in an external device. Further, in the second embodiment described above, the trained model M may be stored in an external device. Further, the server 10A does not have to include the learning unit.

Further, in each of the above-described embodiments, when the standard care plan update unit 124 acquires information indicating an evaluation result based on the first viewpoint, the second viewpoint, or the third viewpoint from the outside, the storage unit 11 does not necessarily use the service. It is not necessary to store the person information.

[Example of realization by software]
The control blocks of the servers 10 and 10A (particularly, the service user information acquisition unit 121, the standard care plan selection unit 122, 122A, the correction care plan generation unit 123, the standard care plan update unit 124, and the learning unit 125A) are integrated circuits. It may be realized by a logic circuit (hardware) formed in (IC chip) or the like, or may be realized by software. In the latter case, each of the servers 10, 10A and the user terminal 20 is configured by using, for example, a computer (electronic computer).

(Physical configuration of server 10)
FIG. 14 is a block diagram illustrating the physical configuration of a computer used as the server 10 and the user terminal 20. The physical configuration of the server 10A will be similarly described by replacing the server 10 with the server 10A in the following description.

As shown in FIG. 14, the server 10 can be configured by a computer including a bus 110, a processor 101, a main memory 102, an auxiliary memory 103, and a communication interface 104. The processor 101, the main memory 102, the auxiliary memory 103, and the communication interface 104 are connected to each other via the bus 110.

As the processor 101, for example, a CPU (Central Processing Unit), a microprocessor, a digital signal processor, a microcontroller, or a combination thereof or the like is used.

As the main memory 102, for example, a semiconductor RAM (random access memory) or the like is used.

As the auxiliary memory 103, for example, a flash memory, an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a combination thereof or the like is used. The auxiliary memory 103 stores a program for causing the processor 101 to execute the operation of the server 10 described above. The processor 101 expands the program stored in the auxiliary memory 103 on the main memory 102, and executes each instruction included in the expanded program.

The communication interface 104 is an interface that connects to the network N1.

In this example, the processor 101 and the communication interface 104 are examples of hardware elements that realize the control unit 12. Further, the main memory 102 and the auxiliary memory 103 are examples of hardware elements that realize the storage unit 11.

(Physical configuration of user terminal 20)
As shown in FIG. 14, the user terminal 20 can be configured by a computer including a bus 210, a processor 201, a main memory 202, an auxiliary memory 203, a communication interface 204, and an input / output interface 205. The processor 201, the main memory 202, the auxiliary memory 203, the communication interface 204, and the input / output interface 205 are connected to each other via the bus 210. An input device 206 and an output device 207 are connected to the input / output interface 205.

As the processor 201, for example, a CPU, a microprocessor, a digital signal processor, a microcontroller, or a combination thereof or the like is used.

As the main memory 202, for example, a semiconductor RAM or the like is used.

As the auxiliary memory 203, for example, a flash memory, an HDD, an SSD, or a combination thereof or the like is used. The auxiliary memory 203 stores a program for operating the computer as a user terminal 20. The processor 201 expands the program stored in the auxiliary memory 203 on the main memory 202, and executes each instruction included in the expanded program. Further, the auxiliary memory 203 stores various data referred to by the processor 201 in order to operate the computer as the user terminal 20.

The communication interface 204 is an interface that connects to the network N1.

As the input / output interface 205, for example, a USB interface, a short-range communication interface such as infrared rays or Bluetooth (registered trademark), or a combination thereof is used.

As the input device 206, for example, a keyboard, a mouse, a touch pad, a microphone, or a combination thereof or the like is used. As the output device 207, for example, a display, a printer, a speaker, or a combination thereof is used.

In this example, the processor 201 and the communication interface 204 are examples of hardware elements that implement the control unit 22. Further, the main memory 202 and the auxiliary memory 203 are examples of hardware elements that realize the storage unit 21.

The above-mentioned programs may be recorded in an external recording medium instead of being stored in the auxiliary memories 103 and 203, respectively, and may be supplied to the corresponding computer by being read from the external recording medium. As the external recording medium, a computer-readable "non-temporary tangible medium" such as a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. Further, each of the above-mentioned programs may be supplied to the computer via an arbitrary transmission medium (communication network, broadcast wave, etc.) that can be transmitted. In addition, one aspect of the present invention can also be realized in the form of a data signal embedded in a carrier wave, in which each program is embodied by electronic transmission.

The present invention is not limited to the above-described embodiments, and various modifications can be made within the scope of the claims, and the embodiments obtained by appropriately combining the technical means disclosed in the different embodiments. Is also included in the technical scope of the present invention.

〔summary〕
In order to solve the above problems, the information processing device according to one aspect of the present invention includes a service user information acquisition unit that acquires service user information including information indicating the state of the service user who uses the care service. , The standard care plan selection unit that selects one of a plurality of standard care plans and presents it to the user based on the service user information, and the standard care plan presented to the user is modified by the operation of the user. It is provided with a modified care plan generation unit that generates a modified care plan.

According to the above configuration, it is possible not only to present a more appropriate standard care plan for the service user, but also to provide a more appropriate modified care plan by modifying the standard care plan.

In the information processing apparatus according to one aspect of the present invention, it is preferable that the standard care plan selection unit selects one of a plurality of standard care plans based on the service user information by using a selection rule. ..

According to the above configuration, the service user can be provided with an appropriate care plan by appropriately setting the selection rule.

In the information processing device according to one aspect of the present invention, the standard care plan selection unit may select one of a plurality of standard care plans based on the service user information by using the learned model. preferable.

According to the above configuration, the trained model can be used to provide a more appropriate care plan to the service user.

It is preferable that the information processing apparatus according to one aspect of the present invention further includes a learning unit for learning the trained model.

According to the above configuration, it is possible to generate a trained model used to achieve the above effect.

It is preferable that the information processing apparatus according to one aspect of the present invention further includes a standard care plan update unit that updates each standard care plan with reference to the modified care plan.

According to the above configuration, the standard care plan presented to the service user can be updated to reflect the modification made by the user. As a result, it is possible to provide a more appropriate standard care plan for service users.

In the information processing apparatus according to one aspect of the present invention, the standard care plan update unit evaluates each of the standard care plan and the modified care plan based on the first viewpoint, and of the standard care plan and the modified care plan. Of these, it is preferable to update the standard care plan using a care plan whose evaluation result satisfies the first condition.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation result of evaluating the standard care plan or the modified care plan itself based on the first viewpoint.

In the information processing apparatus according to one aspect of the present invention, the standard care plan update unit evaluates the user based on the second viewpoint, and the evaluation result of the standard care plan and the modified care plan satisfies the second condition. It is preferred to update the standard care plan with the care plan used by the satisfying user.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation result of evaluating the user who used the standard care plan or the modified care plan based on the second viewpoint.

In the information processing apparatus according to one aspect of the present invention, the standard care plan update unit evaluates the care service contents included in each of the standard care plan and the modified care plan based on the third viewpoint, and the standard care plan. And among the modified care plans, it is preferable to update the standard care plan by using a care plan including the care service content whose evaluation result satisfies the third condition.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation result of evaluating the care services included in each of the standard care plan or the modified care plan based on the third viewpoint.

A plurality of methods according to one aspect of the present invention include a step of acquiring service user information including information indicating the state of a service user of a care service using an information processing device, and a plurality of methods based on the service user information. A step of selecting one of the standard care plans of the above and presenting the standard care plan to the user, and a step of generating a modified care plan obtained by modifying the standard care plan presented to the user by the operation of the user are executed.

According to the above configuration, the same effect as that of the above-mentioned information processing apparatus is obtained.

The program according to one aspect of the present invention is a program for operating a computer as the above-mentioned information processing device, and causes the computer to function as each of the above-mentioned parts.

According to the above configuration, the same effect as that of the above-mentioned information processing apparatus is obtained.

1, 1A Information processing system 10, 10A Server 20 User terminal 11, 21 Storage unit 12, 22 Control unit 101, 201 Processor 102, 202 Main memory 103, 203 Auxiliary memory 104, 204 Communication interface 110, 210 Bus 121 Service user Information acquisition unit 122, 122A Standard care plan selection unit 123 Modified care plan generation unit 124 Standard care plan update unit 125A Learning unit 205 Input / output interface 206 Input device 207 Output device

Claims (10)

The service user information acquisition department that acquires service user information including information indicating the status of service users who use the care service, and
A standard care plan selection unit that selects one of a plurality of standard care plans and presents it to the user based on the service user information.
A modified care plan generation unit that generates a modified care plan obtained by modifying the standard care plan presented to the user by the operation of the user.
An information processing device characterized by being equipped with. The standard care plan selection unit
Select one of a plurality of standard care plans based on the service user information using the selection rule.
The information processing apparatus according to claim 1. The standard care plan selection unit
Using the trained model, select one of a plurality of standard care plans based on the service user information.
The information processing apparatus according to claim 1. A learning unit that trains the trained model,
The information processing apparatus according to claim 3, further comprising. Standard care plan update department that updates each standard care plan with reference to the modified care plan,
The information processing apparatus according to any one of claims 1 to 4, further comprising. The standard care plan update department
Each of the standard care plan and the modified care plan is evaluated based on the first viewpoint.
Among the standard care plan and the modified care plan, the standard care plan is updated by using the care plan whose evaluation result satisfies the first condition.
The information processing apparatus according to claim 5. The standard care plan update department
The user is evaluated based on the second viewpoint,
The standard care plan is updated by using the care plan used by the user whose evaluation result satisfies the second condition among the standard care plan and the modified care plan.
The information processing apparatus according to claim 5 or 6. The standard care plan update department
The care service content included in each of the standard care plan and the modified care plan is evaluated based on the third viewpoint.
Among the standard care plan and the modified care plan, the standard care plan is updated by using the care plan including the care service content whose evaluation result satisfies the third condition.
The information processing apparatus according to any one of claims 5 to 7, wherein the information processing device is characterized by the above. Using an information processing device,
Steps to acquire service user information, including information indicating the status of care service service users,
A step of selecting one of a plurality of standard care plans based on the service user information and presenting it to the user.
A step of generating a modified care plan in which the standard care plan presented to the user is modified by the operation of the user, and
How to do. A program for operating a computer as the information processing device according to any one of claims 1 to 8, and for operating the computer as each part.

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