CN113159481A

CN113159481A - Information processing apparatus, method, and storage medium

Info

Publication number: CN113159481A
Application number: CN202110004067.2A
Authority: CN
Inventors: 结城崇
Original assignee: Axa Weize Co ltd
Current assignee: Axa Weize Co ltd; Exa Wizards Inc
Priority date: 2020-01-07
Filing date: 2021-01-04
Publication date: 2021-07-23
Also published as: JP2022136209A; JP2021111020A; JP7383090B2

Abstract

The invention relates to an information processing apparatus, an information processing method, and a storage medium. Providing a care plan more suitable for serving the user. The disclosed device is provided with: a service user information acquisition unit (121) that acquires service user information (U) including status information of service users who use care services; a standard care plan selection unit (122) that selects one of the plurality of standard care plans (SP) based on the service user information (U) and presents the selected standard care plan to the user; and a revised care plan generation unit (123) that generates a revised care plan MP that is a care plan obtained by revising the standard care plan SP presented to the user based on the operation of the user.

Description

Information processing apparatus, method, and storage medium

Technical Field

The present invention relates to a technology for supporting the generation of a care plan.

Background

There is known a technology for supporting the generation of a care plan provided to a service user who uses a care service. For example, patent document 1 discloses a technique of storing predetermined care service contents corresponding to each evaluation item, reading the care service contents corresponding to the selected evaluation item, and generating a care plan.

(Prior art document)

Patent document 1: japanese laid-open patent publication No. 2005-352820 (published 22 months 12 in 2005)

Disclosure of Invention

(problems to be solved by the invention)

However, the technique described in patent document 1 has the following problems. When this technique is used, care service contents corresponding to the selected evaluation items are combined to obtain a care plan, and the care plan is presented to the user. However, this care plan does not consider whether such a combination is suitable for a service user, and therefore, may not be suitable for the service user. Therefore, in order to provide a care plan more suitable for a service user, the technique described in patent document 1 has room for improvement.

It is an object of one aspect of the invention to provide a care plan that is more suitable for serving users.

(means for solving the problems)

To solve the above problem, an information processing apparatus according to an aspect of the present invention includes: a service user information acquiring unit that acquires service user information including status information of a service user who uses a care service; a standard care plan selection unit that selects one of a plurality of standard care plans based on the service user information and presents the selected standard care plan to a user; a revised care plan generating unit that generates a revised care plan in which the standard care plan presented to the user is revised based on an operation by the user.

(Effect of the invention)

According to an aspect of the present invention, a care plan more suitable for serving a user can be provided.

Drawings

Fig. 1 is a functional block diagram of an information processing system according to embodiment 1 of the present invention.

Fig. 2 is an illustration of the composition of the standard of care protocol in embodiment 1 of the present invention.

Fig. 3 is a configuration diagram of service user information according to embodiment 1 of the present invention.

Fig. 4 is a flowchart of an outline operation of the information processing system according to embodiment 1 of the present invention.

Fig. 5 is a flowchart showing a detailed flow of the selection process in embodiment 1 of the present invention.

Fig. 6 is a flowchart showing a detailed flow of the update process in embodiment 1 of the present invention.

Fig. 7 is a specific example of the update processing in embodiment 1 of the present invention.

Fig. 8 is a functional block diagram of an information processing system according to embodiment 2 of the present invention.

Fig. 9 is a flowchart showing a detailed flow of the selection process in embodiment 2 of the present invention.

Fig. 10 is a flowchart of a detailed flow of the update process in modification 1.

Fig. 11 is a specific example of the update processing in modification 1.

Fig. 12 is a flowchart showing a detailed flow of the update process in modification 2.

Fig. 13 is a specific example of the update processing in modification 2.

Fig. 14 is a block diagram illustrating a physical configuration of each computer constituting the information processing system 1.

< description of reference >

1. 1A information processing system

10. 10A server

20 user terminal

11. 21 storage part

12. 22 control part

101. 201 processor

102. 202 main memory

103. 203 auxiliary memory

104. 204 communication interface

110. 210 bus

121 service user information acquiring unit

122. 122A standard of care protocol selection

123 corrected care plan generating part

124 standard care plan update section

125A learning part

205 input/output interface

206 input device

207 output device

Detailed Description

[ embodiment mode 1 ]

Hereinafter, an information processing system 1 according to embodiment 1 of the present invention will be described in detail with reference to the drawings.

Overview of information processing System 1

The information processing system 1 selects any one of a plurality of standard care plans based on service user information including status information of service users who use care services, and presents the selected standard care plan to the user. The information processing system 1 generates a modified care plan in which the standard care plan presented to the user is modified based on the operation of the user, and the information processing system 1 updates each standard care plan with reference to the generated modified care plan.

(service user)

In the present embodiment, the service user refers to a service user who attends to a service. The care services include, for example, the care of insurance services, handicap welfare services. In other words, the service user may be a person to be cared for by using the care insurance service, or may be a handicapped person who receives care or functional training by using the handicap welfare service, but is not limited thereto.

(Care plan)

In the present embodiment, the care plan is information indicating a plan for use of care services, and is created for each service user. The care plan may be information indicating a more detailed use plan of each care service included in another care plan. For example, the care plan may be information called a home service plan, an individual service plan, a facility service plan, a function training service plan, or the like, but is not limited thereto.

(user)

In the present embodiment, the user is a care plan creator, and the care plan is provided to a service user of a care service. For example, the user may be a person called a care manager, a consultant, a plan making person in charge, or the like, but is not limited thereto.

Constitution of information processing System 1

Fig. 1 is a functional configuration block diagram of an information processing system 1. In fig. 1, an information processing system 1 includes a server 10 and a user terminal 20. The server 10 is an example of an information processing apparatus in the present invention. The server 10 and the user terminal 20 are connected to each other so as to be able to communicate via a network N1. The network N1 for connecting the server 10 and the user terminal 20 is a wired LAN (local Area network), a wireless LAN, the internet, a public backbone network, a mobile data communication network, or a combination thereof.

< construction of Server 10 >

The server 10 includes a storage unit 11 and a control unit 12. The storage unit 11 stores the standard care plan SP, the modified care plan MP, the service user information U, and the selection rule R. The control unit 12 includes: a service user information acquiring unit 121, a standard care plan selecting unit 122, a modified care plan generating unit 123, and a standard care plan updating unit 124.

(Standard Care protocol SP)

The standard-of-care protocol SP is a standard-of-care protocol that can be provided to a service user. A plurality of standard care protocols SP are stored in the storage unit 11 in advance. Each standard-of-care plan SP may be a care plan that was actually provided to the service user or a care plan that was generated as a typical example. The standard-of-care protocol SP is possibly updated by actions of the information processing system 1. Each standard-care protocol SP may be given identification information for identifying the standard-care protocol SP. Hereinafter, such identification information is described as a standard care plan ID.

In addition, the standard care plan SP may be provided to the service user without modification. In this case, the service user utilizes the care service according to the standard care plan SP. Hereinafter, a service user who uses a care service according to a care plan is described as a service user to whom the care plan is applied. The standard care plan SP is stored in the storage unit 11 so as to correspond to a service user to whom the standard care plan SP is applied. For example, a standard care plan ID and a service user ID may be stored in correspondence with each other.

Fig. 2 shows an example of a standard of care protocol SP. In this example, the standard care plan SP includes a home service plan D101 and a weekly service plan table D102. The home service plan D101 includes planning contents such as a subject, a target, a care service item, an operator, a frequency, and a period, which are specified for each care service. The weekly service schedule D102 contains a schedule of care services utilized weekly. The standard of care protocol SP is not limited to the above-mentioned protocol.

(correction nursing plan MP)

The modified care regimen MP refers to: the standard-of-care protocol SP is modified based on the user's operation, thereby generating a care protocol. Hereinafter, the "generating a modified care plan MP by modifying the standard care plan SP" will also be described as "generating a modified care plan MP from the standard care plan SP". The corrected care plan MP is accumulated in the storage unit 11 by the operation of the information processing system 1. The modified care plan MP is given identification information for identifying the modified care plan MP. Hereinafter, such identification information is described as a revised care plan ID.

The corrected care plan MP is stored in the storage unit 11 so as to correspond to the standard care plan SP as the basis thereof. For example, the modified and standard care plan IDs may be stored in correspondence with each other.

The corrected care plan MP is stored in the storage unit 11 so as to correspond to the service user to whom the corrected care plan MP is applied. For example, the revised care plan ID and the service user ID may be stored in correspondence with each other.

In the following description, both the standard care protocol SP and the modified care protocol MP will be referred to simply as care protocols when there is no need to distinguish between them.

(service user information U)

The service user information U includes status information of the service user. The service user information U is accumulated in the storage unit 11 by the operation of the information processing system 1. The service user information U is given a service user ID for identifying the service user. Fig. 3 shows an example of the service user information U.

As shown in fig. 3, the service user information U may include, for example, evaluation items performed by the user as status information of the service user. The status information of the service user may include a subject analysis standard item, a result of a certified investigation, or other items. However, the status information of the service user is not limited to this.

In addition, as shown in fig. 3, the service user information U may further include opinion information. The opinion information may include opinions of service users and opinions of staff engaged in the service users. For example, the practitioner refers to a person engaged in a care service. The engaging person may be a caregiver who engages in the care, or a trainer who performs the function training, but is not limited thereto.

As shown in fig. 3, the service user information U may further include level information of the service user. The level is information that is recognized for each service user in order to specify the range of care services that the service user can enjoy. Such a level may be a degree of protection in the insurance service or a handicap level in the handicap welfare service, but is not limited thereto.

(service user information acquiring unit 121)

The service user information acquiring unit 121 acquires service user information U including status information of service users of the care service. For example, the service user information acquisition unit 121 receives the service user information U input by the user from the user terminal 20. However, the source of the service user information U is not limited to the user terminal 20. For example, the service user information acquisition unit 121 may acquire the service user information U from an external device in which the service user information U is stored. The service user information acquiring unit 121 stores the acquired service user information U in the storage unit 11. The service user information U may be stored in the storage unit 11 so as to correspond to the service user ID.

(Standard care protocol selecting section 122)

The standard care plan selection unit 122 selects any one of the plurality of standard care plans SP stored in the storage unit 11 based on the service user information U and presents the selected standard care plan to the user. Specifically, the standard care plan selection unit 122 selects any one of the plurality of standard care plans SP using the selection rule R. The standard-of-care plan selection unit 122 transmits the selected standard-of-care plan SP to the user terminal 20 and presents the standard-of-care plan SP to the user. The detailed selection process using the selection rule R will be described later.

(corrected care plan creating section 123)

The modified care plan generating unit 123 generates a modified care plan MP in which the standard care plan SP presented to the user is modified based on the operation of the user. Specifically, the corrected care plan generating unit 123 acquires the correction information input by the user at the user terminal 20 to which the standard care plan SP is presented. The corrected care plan generating unit 123 generates a care plan obtained by correcting the standard care plan SP based on the acquired correction information as the corrected care plan MP. The modified care plan generating unit 123 transmits the generated modified care plan MP to the user terminal 20, and presents the generated modified care plan MP to the user.

(Standard-of-care protocol update section 124)

The standard-care plan updating unit 124 updates each standard-care plan SP with reference to the corrected care plan MP. Specifically, the standard-of-care plan updating unit 124 evaluates each standard-of-care plan SP and each modified care plan MP based on the 1 st viewpoint, and updates the standard-of-care plan SP using a care plan of the standard-of-care plan SP and the modified care plan MP whose evaluation result satisfies the 1 st condition.

For example, the standard-of-care plan updating unit 124 selects a care plan whose evaluation result in the 1 st viewpoint satisfies the 1 st condition from among the standard-of-care plan SP whose standard-of-care plan ID is "x" and 1 or more corrected care plans MP generated by correcting the standard-of-care plan SP. In this case, the standard-of-care plan updating unit 124 sets the selected care plan to: standard of care protocol ID is a new standard of care protocol SP of "x". If the standard-care plan updating section 124 selects the original standard-care plan SP, the standard-care plan SP having the standard-care plan ID "x" is updated to the original standard-care plan SP (i.e., the standard-care plan SP is maintained). On the other hand, if the modified care plan MP is selected by the standard care plan updating section 124, the standard care plan SP having the standard care plan ID of "x" is updated to the modified care plan MP. The detailed update processing of the standard care protocol SP will be described later.

< construction of user terminal 20 >

In fig. 1, the user terminal 20 includes a storage unit 21 and a control unit 22.

The control unit 22 acquires the service user information U input by the user via the input device. Hereinafter, "input by a user via an input device" will be simply referred to as "input by a user". The control unit 22 displays the standard care plan SP, which is transmitted from the server 10 in response to the transmission of the service user information U, on the display device and presents the same to the user. Hereinafter, "display on a display device and presentation to a user" will be briefly described as "presentation to a user".

In addition, the control unit 22 acquires correction information input by the user in order to correct the presented standard care plan SP. The control unit 22 transmits the acquired correction information to the server 10, and presents the corrected care plan MP transmitted from the server 10 to the user.

The storage unit 21 stores information transmitted and received to and from the server 10.

Action of information processing System 1

The operation of the information processing system 1 configured as described above will be described with reference to fig. 4 to 6.

< summary of operation >

Fig. 4 is a flowchart of an outline operation of the information processing system 1.

In step S101, the control unit 22 of the user terminal 20 transmits the service user information U input by the user to the server 10.

In step S102, the service user information acquisition unit 121 of the server 10 receives and acquires the service user information U from the user terminal 20.

In step S103, the standard care plan selection unit 122 selects any one of the plurality of standard care plans SP based on the service user information U. The detailed selection processing in this step will be described later. The standard-of-care plan selection section 122 transmits the selected standard-of-care plan SP to the user terminal 20.

In step S104, the control unit 22 of the user terminal 20 presents the received standard care plan SP to the user.

In step S105, the control unit 22 transmits the correction information input by the user to the server 10.

In step S106, the modified care plan generating unit 123 of the server 10 generates the modified care plan MP obtained by modifying the standard care plan SP based on the received modification information. The modified care plan generating unit 123 transmits the generated modified care plan MP to the user terminal 20, and stores the generated modified care plan MP in the storage unit 11.

In step S107, the control unit 22 of the user terminal presents the received corrected care plan MP to the user.

In step S108, the standard care plan update unit 124 of the server 10 updates the standard care plan SP stored in the storage unit 11. The detailed update processing in this step will be described later.

The operation of the information processing system 1 is ended.

< detailed selection processing >

A detailed example of the selection processing in step S103 will be described. Step S103 executes selection processing using the selection rule R. Here, a rule of "selecting a standard care plan SP corresponding to a category of the service user information U" will be described as the selection rule R, taking this as an example. In this case, the storage unit 11 stores, as the selection rule R, correspondence information between a category ID for specifying a category as a condition and a standard care plan ID selected when the condition is satisfied.

(flow of selection processing)

Fig. 5 is a flowchart showing the detailed flow of the selection process using the selection rule R.

In step S201, the standard care plan selection unit 122 classifies the service user information U with reference to the rank included in the service user information U.

In step S202, the standard care plan selection unit 122 classifies the service user information U by referring to the status information of the service user included in the service user information U.

In step S203, the standard care plan selection unit 122 classifies the service user information U using the opinion information included in the service user information U.

In step S204, the standard care plan selection unit 122 specifies the category of the service user information U based on the classification results in steps S201 to S203. The standard-care plan selection unit 122 refers to the selection rule R and selects the standard-care plan SP corresponding to the specified category.

Thus, the description of the detailed flow of the selection processing is completed.

(specific example of selection processing)

For example, in the insurance service, the level of service user is represented by the degree of protection, and the degree of protection is represented by 7 levels (degree of support 1-2 and degree of protection 1-5). Further, it is assumed that the status of the service user included in the service user information U is classified into 3 categories. Further, it is assumed that opinions included in the service user information U are classified into 3 categories. In this case, the service user information U is classified into any one of 7 levels × 3 categories, that is, 63 categories. The category thus determined is denoted as category i (i is 1, 2, …, n, in this example, n is 63).

In this case, correspondence information between the rule R category i and the standard care plan sp (k) (k ═ 1, 2, …, m) is selected. M is the number of standard care plans SP prepared in advance, and if M is n, the classification i and the standard care plan SP (k) are in a correspondence relationship of 1 to 1.

In this case, the standard care plan selection unit 122 specifies the category i of the service user information U among the 63 categories. The standard-of-care plan selection unit 122 selects the standard-of-care plan sp (k) corresponding to the specified category from among the 63 standard-of-care plans sp (k) with reference to the selection rule R.

In addition, m is not limited to n, and m may be less than n. That is, the number of standard-of-care protocols SP may be less than the number of categories. In this case, each standard-of-care protocol SP corresponds to 1 or more categories.

Instead of the processing of steps S201 to S203 for classifying the service user information U, the standard care plan selection unit 122 may classify the service user information U by using a method such as rule base (rule base), clustering, or machine learning.

The standard care plan selection unit 122 may classify the service user information U using a selection item included in the service user information U. In this case, the service user information U is represented by a selection item that can be selected by the user. For example, in the service user information U, the status information is represented by a selection item of 5 options, and the opinion information is represented by a selection item of "1 out of 2". In this case, the standard care plan selection unit 122 may classify the service user information U into one of (7 levels of degree of care) × (5 options of the status of the service user) × (2 options of opinions) — 70 categories. In such a classification process, if the number of options included in the service user information U is relatively small, the number of categories is not excessive, which is preferable.

< detailed update processing >

(timing of update processing)

Here, the timing of executing the update processing will be described. Regarding the update of the standard care plan SP in step S108, there is no need to be limited to performing the update in response to the acquisition of the corrected care plan MP through step S106.

The update processing in step S108 may be performed periodically, may be performed in response to a request from a user, or may be performed in response to occurrence of a predetermined event. For example, the regular period may be a prescribed date and time 1 time per week, a prescribed date and time 1 time per month, or the like. The request from the user may be, for example, a pressing operation of an update button displayed on the screen. In addition, the predetermined event may be, for example, the storage of the modified care plan MP or the number of modified care plans MP generated from a certain standard care plan SP exceeding a threshold. However, the timing of executing the update processing is not limited to this.

(detailed update processing)

A detailed example of the update processing in step S108 will be described. In step S108, the standard care plan SP or the modified care plan MP satisfying the condition 1 in the evaluation result from the viewpoint 1 is used to execute the update processing of the standard care plan SP.

(viewpoint 1)

Here, point 1 is used to evaluate the care regimen itself. As a specific example, the 1 st point of view may be: the post-application state of the service user to which the care plan is applied is better than the pre-application state. In this case, the evaluation value for the care plan calculated by the standard care plan updating unit 124 is higher as the change indicated by the service user information U after the care plan is applied is better than the change indicated by the service user information U before the care plan is applied.

The service user status becoming better means a large degree of improvement or a small degree of deterioration. For example, the greater the magnitude of improvement in the degree of care ranking, the better it becomes, from before the regimen is applied to after the regimen is applied. As a specific example, the degree of improvement is greater when the service user with degree of service 3 before application becomes degree of service 1 after application (degree of service improved by 2 levels) than when the service user with degree of service 2 before application becomes degree of service 1 after application (degree of service improved by 1 level). In addition, the degree of deterioration is smaller when the service user with degree of service 2 before application becomes degree of service 4 (degree of service deteriorated by 2 levels) after application than when the service user with degree of service 2 before application becomes degree of service 4 (degree of service deteriorated by 1 level) after application.

The 1 st viewpoint is only required to evaluate the care plan itself, and is not limited to the above viewpoint, and may be other viewpoints. The standard-care plan updating unit 124 may acquire evaluation result information of a care plan from the external apparatus according to point 1.

(Condition 1)

In addition, the 1 st condition may be: the evaluation value is the highest among the standard care plan SP as the update subject and the corrected care plan MP generated from the standard care plan SP. However, the 1 st condition is not limited to the above condition, and is only required to be a condition relating to the evaluation result in the 1 st viewpoint.

(flow of update processing)

Fig. 6 is a flowchart showing the detailed flow of the update process performed using the 1 st condition.

In step S301, the standard-of-care plan updating unit 124 evaluates the standard care plan SP as the update subject and the modified care plan MP generated from the standard care plan SP, based on the 1 st viewpoint.

As an example, the standard-of-care plan updating section 124 calculates, based on the 1 st viewpoint, the evaluation value of the standard-of-care plan SP having the standard-of-care plan ID "x" and the evaluation values of the corrected care plans MP generated by correcting the standard-of-care plan SP.

At this time, in order to calculate the evaluation value of each care plan, the standard care plan updating unit 124 may receive and acquire the post-application service user information U of the service user to which each care plan is applied from the user terminal 20, and store the information in the storage unit 11. The standard care plan updating unit 124 may refer to the storage unit 11, and compare the pre-application service user information U of the service user to which each care plan is applied with the post-application service user information U, and calculate the evaluation value from the 1 st viewpoint.

In step S302, the standard care plan update unit 124 updates the standard care plan SP using the care plan satisfying the 1 st condition.

For example, the standard-care plan updating unit 124 selects a care plan having the highest evaluation value from among the standard-care plans SP having the standard-care plan ID of "x" and the corrected care plans MP generated from the standard-care plans SP. The standard-of-care plan updating unit 124 sets the selected care plan as a new standard-of-care plan SP having a standard-of-care plan ID of "x".

In addition, in step S302, if the evaluation value of any of the corrected care plans MP is lower than the evaluation value of the original standard care plan SP, the standard care plan SP having the standard care plan ID of "x" is not updated and maintained.

(concrete example of update processing)

Fig. 7 specifically explains the update processing. In the following description of specific examples, a standard care plan SP having a standard care plan ID of "x" may be described as a "standard care plan x", and a modified care plan MP having a modified care plan ID of "y" may be described as a "modified care plan y".

In the example of fig. 7, based on the standard of care protocol 1, generated are: a modified care plan 1A obtained by modifying the standard care plan 1 based on the operation of the user a, a modified care plan 1C obtained by modifying the standard care plan 1 based on the operation of the user C, and a modified care plan 1D obtained by modifying the standard care plan 1 based on the operation of the user D. In addition, user B continues to use standard care plan 1 without making a correction. In this case, the standard-of-care plan updating unit 124 evaluates the standard-of-care plan 1 and the corrected care plans 1A, 1C, and 1D based on the 1 st viewpoint, and calculates evaluation values 8, 10, 8, and 4, respectively. Then, the standard-of-care regimen 1 is updated using the modified care regimen 1A having the highest evaluation value. For example, the revised care regimen 1A with the highest rating value becomes the new standard care regimen 1.

In addition, in the example of fig. 7, based on the standard-of-care regimen 2, there are generated: a corrected care plan 2B obtained by correcting the standard care plan 2 based on the operation of the user B. In addition, user D continues to use standard-of-care regimen 2 without making any corrections. The standard-of-care plan updating unit 124 evaluates the standard-of-care plan 2 and the corrected care plan 2B based on the 1 st viewpoint, and calculates evaluation values 7 and 3, respectively. In this case, the evaluation value of the corrected care plan 2B having the highest evaluation value is lower than that of the standard care plan 2. Thus, standard of care protocol 2 is maintained without renewal.

Effect of embodiment 1

The information processing system 1 according to the present embodiment presents the standard care plan SP selected based on the service user information U to the user in a correctable manner from among the plurality of standard care plans SP. This makes it possible to provide the service user with a more appropriate care plan by not only presenting the standard care plan SP more appropriate for the service user but also correcting the standard care plan SP. In the present embodiment, the standard care plan SP is updated using the care plan satisfying the condition 1 (for example, improvement of the service user status) from among the standard care plan SP and the accumulated corrected care plans MP. Thus, the standard care plan SP prompted to the user may itself be updated to a care plan reflecting the user's revision. As a result, the present embodiment can provide a care plan more suitable for the service user.

[ embodiment 2 ]

Hereinafter, an information processing system 1A according to embodiment 2 of the present invention will be described. For convenience of explanation, members having the same functions as those described in the above embodiments are given the same reference numerals and are not repeated.

Constitution of information processing System 1A

Fig. 8 is a functional configuration block diagram of the information processing system 1A. As shown in fig. 8, the information processing system 1A is different from the information processing system 1 according to embodiment 1 in that a server 10A is included instead of the server 10. In addition, the server 10A is different from the server 10 in that: storing the learned model M in the storage unit 11 in place of the selection rule R; a standard-of-care protocol selecting section 122A is included instead of the standard-of-care protocol selecting section 122; and a learning unit 125A. Other configurations are the same as those in embodiment 1.

(post-learning model M)

The learned model M has been learned and can select one of the plurality of standard care plans SP based on the service user information U.

For example, the post-learning model M may be set to receive the service user information U. The post-learning model M may be set to a type of receiving the service user information U. In addition, the post-learning model M may be set to output the standard care plan ID. However, the learned model M may be learned and any one of the plurality of standard care plans SP may be selected based on the service user information U, and the input/output information of the learned model M is not limited to the above information.

(learning section 125A)

The learning unit 125A generates the post-learning model M by causing the machine learning model to learn. For example, the learning section 125A may cause the machine learning model to perform supervised learning (supervised learning) using the teaching data. As teaching data, there may be mentioned: a standard care plan SP and service user information U referred to by a user who made the care plan. For example, as the teaching data, the learning section 125A may use: a care plan showing improvement in the condition of the service user as a result of the actual evaluation, and service user information U to be referred to by the user who made the care plan. In this case, the care plan used as the teaching data is stored as the standard care plan SP in the storage section 11.

In addition, as a learning algorithm for learning the machine learning model, a known learning algorithm can be used. For example, the learning unit 125A may use a Support Vector Machine (Support Vector Machine) or deep learning (CNN: proportional Neural Networks; RNN: Current Neural Networks; GAN: generalized adaptive Networks, etc.) to make the Machine learning model perform learning. The learning unit 125A may cause the machine learning model to learn not only by supervised learning but also by unsupervised learning (unsupervised learning), semi-supervised learning (semi-supervised learning), or the like.

(Standard care protocol selection part 122A)

The standard-of-care protocol selecting section 122A selects the standard-of-care protocol SP using the post-learning model M. For example, the standard-of-care plan selection unit 122A may input the service-user information U to the post-learning model M and select the standard-of-care plan SP indicated by the output standard-of-care plan ID. The standard-of-care-plan selecting unit 122A may input the type of the service-user information U to the post-learning model M and select the standard care plan SP indicated by the output standard care plan ID. In this case, the standard care plan selection unit 122A may perform a classification process of the service user information U and specify the category of the service user information U. The classification processing of the service user information U has been described with reference to, for example, steps S201 to S203 shown in fig. 5 of embodiment 1.

Action of information processing System 1A

The operation of the information processing system 1A configured as above will be described with reference to the drawings. The detailed selection processing in step S103 is different from the general operation of the information processing system 1 described with reference to fig. 4 among the operations of the information processing system 1A. In step S103, the standard care plan selection unit 122A selects any one of the plurality of standard care plans SP based on the service user information U using the post-learning model M.

< detailed selection processing >

A detailed example of the selection processing in step S103 will be described. In the present embodiment, in step S103, the selection process is executed using the post-learning model M.

(flow of selection processing)

Fig. 9 is a flowchart of a detailed flow of the selection process performed using the post-learning model M.

In step S401, the standard care plan selection unit 122A inputs the service user information U to the post-learning model M.

In step S402, the standard-of-care plan selection unit 122A selects the standard-of-care plan SP indicated by the standard-of-care plan ID output from the post-learning model M.

Effect of embodiment 2

The information processing system 1A of the present embodiment selects a standard care plan SP based on the service user information U among the plurality of standard care plans SP using the post-learning model M. Therefore, the present embodiment can select and provide a care plan more suitable for the service user with higher accuracy.

[ modification 1 ]

In the update processing described in each of the above embodiments, the standard care plan SP is updated using the standard care plan SP or the modified care plan MP whose evaluation result in the 1 st viewpoint satisfies the 1 st condition. In the present modification, the standard care plan SP update processing may be modified as follows.

In the present modification, the standard care plan updating unit 124 evaluates the user based on the 2 nd viewpoint in step S108 in fig. 4. Further, the standard-of-care plan updating unit 124 updates the standard-of-care plan SP using the care plan used by the user whose evaluation result satisfies the 2 nd condition, among the standard-of-care plan SP and the 1 or more corrected care plans MP generated from the standard-of-care plan SP. Here, the term "care plan used by the user" means "standard care plan SP used by the user without modification" or "modified care plan MP made by the user according to the standard care plan SP".

(viewpoint 2)

Here, the 2 nd viewpoint is used to evaluate the user. As an example, the point 2 may be: the care plan adopted by the user can improve the condition of the service user. For example, the evaluation value for a user calculated by the standard care plan updating unit 124 is higher as the result of evaluation of the care plan adopted by the user in view 1 is better. The evaluation results in the 1 st aspect have been described in embodiment 1. For example, the more a certain user adopts a care plan whose evaluation result in the 1 st viewpoint satisfies a predetermined criterion, the higher the evaluation value for the user calculated by the standard care plan updating unit 124 is.

The viewpoint 2 is only required to evaluate the user itself, and is not limited to the above viewpoint, and may be another viewpoint. The standard care plan updating unit 124 may acquire evaluation result information for the user from the external device in view of point 2.

(Condition 2)

The 2 nd condition may be: among users who use the standard care plan SP as an update subject and the corrected care plan MP generated from the standard care plan SP, a certain user has the highest evaluation value. However, the condition 2 is not limited to the above condition, and is only required to be a condition relating to the evaluation result in the viewpoint of the 2 nd aspect.

In the present modification, the care plan is stored in the storage unit 11 so as to correspond to the user configuration using the care plan. Specifically, when the user uses the standard care plan SP, the user and the standard care plan SP are stored in association with each other. For example, the standard-of-care protocol ID may be stored in correspondence with a user ID used to identify the user. When the user creates and uses the modified care plan MP, the user and the modified care plan MP are stored in association with each other. For example, the revised care plan ID may be stored in correspondence with the user ID.

(flow of update processing)

Fig. 10 is a flowchart showing a detailed flow of the update process in the present modification.

In step S501, the standard care plan updating unit 124 evaluates the user who uses the care plan based on the 2 nd viewpoint.

As an example, the standard-of-care plan updating unit 124 calculates, from the viewpoint 2, a user evaluation value for each of the users who created the corrected care plans MP generated from the standard-of-care plans SP whose standard-of-care plan ID is "x". Further, the standard care plan updating unit 124 calculates the user evaluation value for the user who directly uses the standard care plan SP having the standard care plan ID "x" without correction, based on the 2 nd viewpoint.

In this case, when each user is evaluated based on the 2 nd viewpoint, it is necessary to perform an evaluation process similar to the evaluation process performed on the standard care plan SP and each corrected care plan MP as the update targets based on the 1 st viewpoint as described in embodiment 1, and therefore, a detailed description thereof will not be repeated.

In step S502, the standard care plan update unit 124 updates the standard care plan SP using the care plan used by the user whose evaluation result satisfies the 2 nd condition.

For example, the standard-care plan updating unit 124 selects a care plan used by the user having the highest evaluation value from among the standard-care plans SP having the standard-care plan ID of "x" and the corrected care plans MP generated from the standard-care plans SP. Further, the standard-care-plan updating unit 124 sets the selected care plan to: standard of care protocol ID is a new standard of care protocol SP of "x".

(concrete example of update processing)

Fig. 11 is a diagram for specifically explaining the update processing in the present modification.

In the example of fig. 11, based on standard care regimen 1, generated are: a modified care plan 1A obtained by modifying the standard care plan 1 based on the operation of the user a, a modified care plan 1C obtained by modifying the standard care plan 1 based on the operation of the user C, and a modified care plan 1D obtained by modifying the standard care plan 1 based on the operation of the user D. In addition, user B continues to use standard care plan 1 without making a correction. In this case, the standard care plan updating unit 124 evaluates the users a to D based on the 2 nd viewpoint, and calculates evaluation values 7, 6, 8, and 7, respectively. Then, the standard care plan 1 is updated using the corrected care plan 1C created by the user C having the highest evaluation value. For example, the corrected care plan 1C created by the user C having the highest evaluation value becomes the new standard care plan 1.

In the example of fig. 11, a corrected care plan 2B in which the standard care plan 2 is corrected based on the operation of the user B is generated based on the standard care plan 2. In addition, user D continues to use standard-of-care regimen 2 without making any corrections. The standard care plan updating unit 124 evaluates the user B, D based on the 2 nd viewpoint, and calculates evaluation values 6 and 7, respectively. In this case, the user D having the highest evaluation value is the user D, and the user D continues to use the standard care plan 2 without correcting it. Thus, standard of care protocol 2 is maintained without renewal.

In addition, the user's rating value may be calculated based on a plurality of care plans used by the user. For example, in the example of fig. 11, the evaluation value of the user B is calculated based on the standard care plan 1 and the corrected care plan 2B used by the user B. In this case, the evaluation value of the user B may be an average value of the evaluation values based on the 1 st viewpoint of the standard care plan 1 and the corrected care plan 2B, but is not limited thereto.

(Effect of modification 1)

In the present modification, the standard care plan SP is updated using the care plan used by the user who satisfies the condition 2 (for example, the user can create a care plan for improving the status of the service user) from among the standard care plan SP and the accumulated corrected care plans MP. Thus, the standard care plan SP prompted to the user is itself updated to a care plan reflecting the results of the use by the user. As a result, the present modification can provide a care plan more suitable for the service user.

[ modification 2 ]

In each of the above embodiments, the update processing of the standard-of-care protocol SP may be modified to the following manner different from modification example 1.

In the present modification, in step S108 of fig. 4, the standard-care plan updating unit 124 evaluates the contents of the care service included in each of the standard-care plans SP as the update subjects and each of the 1 or more modified care plans MP generated from the standard-care plans SP, based on the 3 rd viewpoint. Further, the standard-of-care plan updating unit 124 updates the standard-of-care plan SP, which is the subject of update, by using a care plan including care service contents whose evaluation result satisfies the 3 rd condition, among the standard-of-care plan SP and the 1 or more corrected care plans MP generated from the standard-of-care plan SP.

(viewpoint 3)

Here, the 3 rd viewpoint is used to evaluate the content of care services included in the care plan. As a specific example, the 3 rd viewpoint may be: the care service content may improve the service user's condition. As the evaluation based on the 3 rd viewpoint, for example, there are mentioned: the service is a care service provided by a particular regional resource, the service is a care service provided by a particular staff, the service is a care service provided by a particular enterprise, the service is a care service provided by a particular planner, and the like. For example, if a certain care service is included in a plurality of care plans whose evaluation results in the 1 st viewpoint satisfy the predetermined criterion, the evaluation value for the care service calculated by the standard care plan updating unit 124 is higher.

In addition, the 3 rd viewpoint is only required to evaluate the content of the care service itself, and is not limited to the above example. The standard care plan updating unit 124 may acquire evaluation result information on the content of the care service from the viewpoint of point 3 from the outside.

(Condition 3)

The 3 rd condition may be: among the care services included in the standard care plan SP as the update subject and the care services included in the 1 or more corrected care plans MP generated from the standard care plan SP, the evaluation value of a certain care service is the highest. In addition, the 3 rd condition may be: the statistical value (e.g., average value) of the evaluation values of the services contained in the same care plan is the highest. In addition, the 3 rd condition may be: the same care plan contains more care services whose evaluation values satisfy the prescribed criteria. However, the 3 rd condition is not limited to the above condition, and is only required to be a condition relating to the evaluation result in the 3 rd viewpoint.

(flow of update processing)

Fig. 12 is a flowchart showing a detailed flow of the update process in the present modification.

In step S601, the standard care plan updating unit 124 evaluates each care service included in each standard care plan SP as an update target and each care service included in each of the 1 or more corrected care plans MP generated from the standard care plan SP, based on the 3 rd viewpoint.

Specifically, the standard-care plan updating unit 124 calculates, based on the 3 rd viewpoint, the evaluation value of each care service included in the standard-care plan SP whose standard-care plan ID is "x" and the evaluation value of each care service included in each corrected care plan MP generated from the standard-care plan SP. In addition, even if the standard care protocol SP whose standard care protocol ID is "x" is used without correction, the standard care protocol updating section 124 calculates the evaluation value of each care service included in the standard care protocol SP based on the 3 rd viewpoint.

In this case, when evaluating each care service from the 3 rd viewpoint, it is necessary to perform evaluation processing similar to the evaluation processing performed on the standard care plan SP and each corrected care plan MP from the 1 st viewpoint described in embodiment 1, and therefore, detailed description thereof will not be repeated.

In step S602, the standard-of-care plan updating unit 124 updates the standard-of-care plan SP, among the standard-of-care plan SP as the update subject and the 1 or more corrected care plans MP generated from the standard-of-care plan SP, using the care plan satisfying the condition 3.

For example, the standard-care plan updating unit 124 selects a care plan having the highest average value of the evaluation values of the included care services from among the standard-care plans SP whose standard-care plan ID is "x" and the corrected care plans MP generated from the standard-care plans SP. Further, the standard-care-plan updating unit 124 sets the selected care plan to: standard of care protocol ID is a new standard of care protocol SP of "x".

In step S602, if the average value of the evaluation values of the care services included in any of the corrected care plans MP is lower than the average value of the evaluation values of the care services included in the standard care plan SP, the standard care plan SP having the standard care plan ID of "x" is maintained without being updated.

(concrete example of update processing)

Fig. 13 is a diagram for specifically explaining the update processing in the present modification.

In the example of fig. 13, standard of care protocol 1 includes service A, B. Based on the operation of the user a, a modified care plan 1A is generated in which the service B is changed to the service C. Further, a modified care plan 1C is generated by changing the service B to the service D based on the operation of the user C. Further, based on the operation of the user D, a corrected care plan 1D added with the service E is generated. In addition, user B continues to use standard care plan 1 without making a correction. In this case, the standard-of-care plan updating unit 124 evaluates the services a to E included in the standard-of-care plan 1 and the corrected care plans 1A, 1C, and 1D based on the 3 rd viewpoint, and calculates evaluation values 8, 9, 7, and 10, respectively. Then, the standard care plan 1 is updated using the corrected care plan 1D having the highest average value of the evaluation values. For example, the modified regimen 1D with the highest mean value of the evaluation values becomes the new standard regimen 1.

Additionally, in the example of fig. 13, standard of care protocol 2 includes service X, Y. Based on the operation of the user B, a modified care plan 2B is generated in which the service Y is changed to the service Z. In addition, user D continues to use standard-of-care regimen 2 without making any corrections. The standard-of-care plan updating unit 124 evaluates the services X, Y, Z included in the standard care plan 2 and the modified care plan 2B based on the 3 rd viewpoint, and calculates evaluation values 7, and 6, respectively. In this case, the average of the evaluation results of the modified regimen 2B is lower than the average of the evaluation results of the standard regimen 2. Thus, standard of care protocol 2 is maintained without renewal.

(Effect of modification 2)

In the present modification, among the standard care plan SP and the accumulated corrected care plans MP, the standard care plan SP is updated using a care plan including a care service satisfying the 3 rd condition (for example, a care service for improving the condition of a service user). Thus, the standard care plan SP prompted to the user may itself be updated to a care plan reflecting the user's revised content. As a result, the present modification can provide a care plan more suitable for the service user.

[ other modifications ]

In each of the above embodiments, the standard-of-care plan updating unit 124 updates the standard-of-care plan by directly setting the modified care plan MP selected from the 1 st to 3 rd viewpoints as a new standard-of-care plan. The standard-of-care plan updating unit 124 may update the standard-of-care plan by combining a part or all of the selected modified care plan MP with a part or all of the standard-of-care plan SP to be updated.

In the above embodiments, at least a part of each functional block included in the server 10 may be included in the user terminal 20. In addition, at least a part of the steps performed by the server 10 may also be performed by the user terminal 20. In addition, the information processing system 1 may be implemented by a single device.

In embodiment 1, the selection rule R may be stored in an external device. In embodiment 2, the model M after learning can be stored in an external device. In addition, the server 10A may not include the learning section.

In each of the above embodiments, when the standard care plan updating unit 124 externally obtains the evaluation result information from the 1 st viewpoint, the 2 nd viewpoint, or the 3 rd viewpoint, the storage unit 11 does not necessarily have to store the service user information.

[ example of implementation by software ]

The control modules of the

servers

10 and 10A (particularly, the service user information acquisition unit 121, the standard care

plan selection units

122 and 122A, the corrected care plan generation unit 123, the standard care plan update unit 124, and the learning unit 125A) may be implemented by logic circuits (hardware) formed in an integrated circuit (IC chip) or the like, or may be implemented by software. When implemented by software, the

servers

10 and 10A and the user terminal 20 may be configured by using, for example, computers (electronic computers).

(physical Structure of Server 10)

Fig. 14 is a block diagram illustrating a physical configuration of computers serving as the server 10 and the user terminal 20. Note that, regarding the physical configuration of the server 10A, the same description will be made with the server 10A being replaced with the server 10 in the following description.

As shown in fig. 14, the server 10 may be configured by a computer having a bus 110, a processor 101, a main memory 102, a secondary memory 103, and a communication interface 104. The processor 101, the main memory 102, the secondary memory 103, and the communication interface 104 are connected to each other via a bus 110.

As the processor 101, for example, a CPU (Central Processing Unit), a microprocessor, a digital-analog conversion processor, a microcontroller, or a combination thereof can be used.

As the main memory 102, for example, a semiconductor RAM (random access memory) or the like can be used.

As the auxiliary memory 103, for example, a flash memory, an HDD (Hard Disk Drive), an SSD (Solid State Drive), a combination thereof, or the like can be used. The auxiliary memory 103 stores a program for causing the processor 101 to execute the operation of the server 10. The processor 101 expands the program stored in the secondary memory 103 into the main memory 102, and executes each command included in the program expanded in the main memory 102.

The communication interface 104 is an interface to connect with the network N1.

In this example, the processor 101 and the communication interface 104 are examples of hardware elements for realizing the control unit 12. The main memory 102 and the auxiliary memory 103 are examples of hardware elements for realizing the storage unit 11.

(physical Structure of user terminal 20)

As shown in fig. 14, the user terminal 20 may be configured by a computer including a bus 210, a processor 201, a main memory 202, a secondary memory 203, a communication interface 204, and an input/output interface 205. The processor 201, the main memory 202, the auxiliary memory 203, the communication interface 204, and the input-output interface 205 are connected to each other via a bus 210. The input/output interface 205 is connected to an input device 206 and an output device 207.

As the processor 201, for example, a CPU, a microprocessor, a digital-analog conversion processor, a microcontroller, or a combination thereof or the like can be employed.

As the main memory 202, for example, a semiconductor RAM or the like can be used.

As the auxiliary memory 203, for example, a flash memory, an HDD, an SSD, or a combination thereof or the like can be employed. The auxiliary memory 203 stores a program for operating the computer as the user terminal 20. The processor 201 expands the program stored in the secondary memory 203 into the main memory 202, and executes each command included in the program expanded in the main memory 202. The auxiliary memory 203 stores various data that the processor 201 needs to refer to in order to operate the computer as the user terminal 20.

The communication interface 204 is an interface for connecting to the network N1.

As the input/output interface 205, for example, a USB (Universal Serial Bus) port, a short-range communication port based on infrared rays, Bluetooth (registered trademark), or the like, or a combination thereof can be used.

As the input device 206, for example, a keyboard, a mouse, a touch panel, a microphone, or a combination thereof can be used. As the output device 207, for example, a display screen, a printer, a speaker, or a combination thereof can be used.

In this example, the processor 201 and the communication interface 204 are examples of hardware elements for realizing the control unit 22. The main memory 202 and the auxiliary memory 203 are examples of hardware elements for realizing the storage unit 21.

In addition, the programs may be stored in an external storage medium, not in the

auxiliary memories

103 and 203, respectively, and may be provided to the computer by being read from the external storage medium. As the external storage medium, a computer-readable "non-transitory tangible medium" such as a memory tape, a memory disk, a memory card, a semiconductor memory, a programmable logic circuit, or the like can be used. The programs may be provided to the computer via any transmission medium (such as a communication network and a broadcast wave) that can transmit the programs. In addition, one aspect of the present invention can be realized even if the form of each program is a data signal that is carried on a carrier wave and is embodied by electronic transmission.

The present invention is not limited to the above embodiments, and various modifications can be made within the scope shown in the specification, and embodiments obtained by appropriately combining technical means disclosed in different embodiments are also included in the technical scope of the present invention.

[ conclusion ]

According to the above aspect, not only the standard care plan more suitable for the service user can be presented to the user, but also the standard care plan can be corrected, and thus a more suitable corrected care plan can be provided.

In the information processing apparatus according to an aspect of the present invention, preferably, the standard care plan selection unit selects any one of the plurality of standard care plans based on the service user information using a selection rule.

According to the above-described aspect, by appropriately setting the selection rule, a care plan more suitable for the service user can be provided.

In the information processing apparatus according to an aspect of the present invention, preferably, the standard care plan selection unit selects one of the plurality of standard care plans based on the service user information using a post-learning model.

According to the above, a post-learning model can be used to provide a care plan more suitable for a service user.

The information processing apparatus according to an aspect of the present invention preferably further includes a learning unit configured to learn the post-learning model.

According to the above aspect, a post-learning model for achieving the above effects can be generated.

In the information processing apparatus according to an aspect of the present invention, it is preferable that the standard-of-care plan updating unit updates each standard-of-care plan with reference to the corrected care plan.

According to the above arrangement, the standard care plan presented to the service user can be updated to the care plan reflecting the user's revision content. The result is a standard care plan that is more suitable for serving the user.

In the information processing apparatus according to an aspect of the present invention, it is preferable that the standard-of-care plan updating unit evaluates each of the standard-of-care plan and the modified care plan based on the 1 st viewpoint, and updates the standard-of-care plan using a care plan of the standard-of-care plan and the modified care plan whose evaluation result satisfies the 1 st condition.

According to the above-described aspect, when the standard-of-care plan is updated, the evaluation result of evaluating the standard-of-care plan or the modified care plan itself based on the 1 st point of view can be reflected on the updated standard-of-care plan.

In the information processing apparatus according to an aspect of the present invention, it is preferable that the standard-of-care plan updating unit evaluates the user based on the 2 nd viewpoint, and updates the standard-of-care plan using a care plan used by a user whose evaluation result satisfies the 2 nd condition, from among the standard-of-care plan and the corrected care plan.

According to the above-described aspect, when the standard care plan is updated, the evaluation result of the evaluation of the user using the standard care plan or the modified care plan based on the 2 nd viewpoint can be reflected on the updated standard care plan.

In the information processing apparatus according to one aspect of the present invention, it is preferable that the standard-of-care plan updating unit evaluates contents of care services included in each of the standard care plans and contents of care services included in each of the modified care plans based on the 3 rd viewpoint, and updates the standard care plan using a care plan including contents of care services whose evaluation results satisfy the 3 rd condition, among the standard care plan and the modified care plan.

According to the above-described aspect, when the standard care plan is updated, the evaluation result of evaluating the care service included in each standard care plan or the care service included in each modified care plan based on the 3 rd point of view can be reflected on the updated standard care plan.

A method of one aspect of the present invention is performed using an information processing apparatus: acquiring service user information including status information of a service user who cares for a service; selecting one of a plurality of standard care plans and prompting the selected standard care plan to a user on the basis of the service user information; a step of generating a revised care plan which is a care plan revised from the standard care plan prompted to the user based on the user's operation.

According to the above aspect, the same effects as those of the information processing apparatus are obtained.

A program according to an aspect of the present invention is for causing a computer to function as the information processing apparatus and causing a computer to function as each of the units.

Claims

1. An information processing apparatus, comprising:

a service user information acquiring unit that acquires service user information including status information of a service user who uses a care service;

a standard care plan selection unit that selects one of a plurality of standard care plans based on the service user information and presents the selected standard care plan to a user;

a revised care plan generating unit that generates a revised care plan in which the standard care plan presented to the user is revised based on an operation by the user.

2. The information processing apparatus according to claim 1,

the standard care plan selection unit selects one of a plurality of standard care plans based on the service user information using a selection rule.

3. The information processing apparatus according to claim 1,

the standard care plan selection unit selects one of a plurality of standard care plans based on the service user information using the post-learning model.

4. The information processing apparatus according to claim 3,

the learning unit is further provided for learning the learned model.

5. The information processing apparatus according to any one of claims 1 to 4,

the nursing care plan updating unit updates each standard nursing plan with reference to the corrected nursing plan.

6. The information processing apparatus according to claim 5,

the standard-of-care plan updating unit evaluates each of the standard-of-care plans and each of the modified care plans based on the 1 st viewpoint, and updates the standard-of-care plan using a care plan, among the standard-of-care plans and the modified care plans, whose evaluation result satisfies the 1 st condition.

7. The information processing apparatus according to claim 5,

the standard-of-care plan updating unit evaluates the user based on the 2 nd viewpoint, and updates the standard-of-care plan using a care plan used by a user whose evaluation result satisfies the 2 nd condition, from among the standard-of-care plan and the corrected care plan.

8. The information processing apparatus according to claim 5,

the standard-of-care plan updating unit evaluates contents of care services included in each of the standard care plans and contents of care services included in each of the modified care plans based on a 3 rd viewpoint, and updates the standard care plan using a care plan including contents of care services whose evaluation results satisfy a 3 rd condition, from among the standard care plan and the modified care plan.

9. In a method for preparing a composite material by using a chemical reaction,

using an information processing apparatus, it performs:

acquiring service user information including status information of a service user who cares for a service;

selecting one of a plurality of standard care plans and prompting the selected standard care plan to a user on the basis of the service user information;

a step of generating a revised care plan, wherein the revised care plan is a care plan in which the standard care plan prompted to the user is revised based on the user's operation.

10. A storage medium for storing a plurality of data items,

a program for causing a computer to function as the information processing apparatus according to any one of claims 1 to 8, and a program for causing a computer to function as each unit of the information processing apparatus are stored.