JP2022093095A - Management device, management method, and program - Google Patents

Abstract

To provide a management device and the like that can improve users' convenience when the users are managed by reference numbers, and prevent spoofing.SOLUTION: A management device 2 manages a user who waits for service provision in a waiting space by a reference number. The management device 2 stores the reference number of the user whose facial feature quantity is registered as management data in a storage unit, and includes transmitting means 203 for transmitting the reference number of the user to a user terminal 7, and authentication means 204 for receiving a face image of the user from a photographing device 3 that has photographed the user entering the waiting space and performing face authentication using the face image and the face feature quantity.SELECTED DRAWING: Figure 5

Description

The present invention relates to a management device or the like that manages users by a reference number.

At facilities, places, etc. that provide various services, visitors (users) waiting for the provision of services may be managed by reference numbers. For example, a numbered ticket with a reference number printed on the visitor is issued, and services are sequentially provided to the visitor corresponding to each reference number (see Patent Document 1 and the like).

When providing a service to a visitor, the reference number of the target visitor is notified on a display or the like. Visitors can receive services by holding a numbered ticket and presenting the numbered ticket when the reference number is notified.

Japanese Unexamined Patent Publication No. 2002-117174

With the conventional management method, there is the inconvenience that you cannot get a numbered ticket unless you go to the facility or place where the service is provided, and you may have to line up in a line to receive the numbered ticket. Also, if you lose your numbered ticket, you may not be able to receive the service.

In this regard, Patent Document 1 discloses a mechanism for electronically issuing a numbered ticket to a visitor who has made a reservation in advance on a reservation screen or the like, and the visitor does not go to a facility or place where the service is provided. However, you can receive the numbered ticket on your own terminal, and there is no risk of losing the numbered ticket, improving convenience. However, since the numbered ticket (electronic numbered ticket) is electronic data, it is easy to transfer it to a third party, and there is a risk of spoofing by the third party.

The present invention has been made in view of the above problems, and an object of the present invention is to provide a management device or the like that can improve the convenience of the user when managing the user by a reference number and can prevent spoofing.

The first invention for solving the above-mentioned problem is a management device for managing a user waiting for service provision in a predetermined space by a reference number, and the reference number is assigned to a user to which face authentication information is registered. A user's face image is received from a transmission means that stores the reference number as management data in a storage unit and transmits the reference number to the user terminal, and a photographing device that photographs the user who enters the predetermined space, and the face image and the face authentication information. It is a management device characterized by having an authentication means for performing face recognition using the above.

In the present invention, for the user to which the face authentication information is registered, the reference number is managed as management data, and the reference number is transmitted to the user terminal, so that the user can use the reference number as an electronic numbered ticket. User convenience is improved. In addition, by performing face recognition when the user enters a predetermined space in order to receive the service, it is possible to prevent spoofing due to the transfer of an electronic numbered ticket or the like.

Since the management device registers the face authentication information, the receiving means for receiving the user's face image from the user terminal, and when the receiving means receives the user's face image, the waiting order is assigned to the user and the face image is assigned. It is desirable to further have a registration means for registering face recognition information based on.
As a result, when a user's face image is transmitted from the user terminal to the management device and a reservation is made, the waiting order can be assigned to the user and the service can be provided in the reservation order.

In order to register the face authentication information, the management device receives the user's face image from the photographing device that photographs the user who came to receive the service, and the receiving means receives the user's face image. Upon receipt, it is also desirable to have a registration means for assigning a waiting order to the user and registering face authentication information based on the face image.
Thereby, when the face image of the visitor is taken, the waiting order can be assigned to the user and the service can be provided in the order of visit.

It is also desirable that the management device stores one reference number in the storage unit for a plurality of users including the representative, and the transmission means transmits the reference number only to the user terminal of the representative.
As a result, one user (representative) can make a group reservation for a plurality of people, and in this case, each user can be managed by one reference number.

It is also desirable that the management device stores different reference numbers in the storage unit for a plurality of users including the representative, and the transmission means transmits each reference number only to the user terminal of the representative.
As a result, one user (representative) can make a group reservation for a plurality of people, and in this case, each user can be managed by a different reference number.

The second invention is a management device for managing a user waiting for service provision in a predetermined space by a reference number, and stores the reference number as management data for a user to which face authentication information is registered in a storage unit. The management device receives the user's face image from the step of transmitting the reference number to the user terminal and the photographing device that photographs the user entering the predetermined space, and performs face authentication using the face image and the face authentication information. It is a management method characterized by performing steps and performing.

The third invention is a computer for managing a user who waits for the provision of a service in a predetermined space by a reference number, and stores the reference number as management data for a user in which face authentication information is registered in a storage unit. The user's face image is received from the transmission means for transmitting the reference number to the user terminal and the photographing device that photographs the user entering the predetermined space, and face authentication is performed using the face image and the face authentication information. It is a program to function as an authentication means.

INDUSTRIAL APPLICABILITY According to the present invention, it is possible to provide a management device or the like that can improve the convenience of the user when managing the user by the reference number and can prevent spoofing.

The figure which shows the management system 1. The figure which shows the hardware composition of management apparatus 2. The figure which shows the management data 300 and the waiting column data 400. The figure which shows the hardware composition of a user terminal 7. The figure which shows the functional composition of management apparatus 2. A flowchart showing the management method. The figure which shows the waiting column data 400. The figure which shows the reference numeral 304. The figure which shows the display 6. A flowchart showing the management method. The figure which shows the waiting column data 400. An example of issuing one reference number 304 to a plurality of visitors G when making a group reservation. An example of issuing different reference numbers 304 to a plurality of visitors G when making a group reservation. The figure which shows the management system 1a. A flowchart showing the management method.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings.

[First Embodiment]
(1. Management system 1)
FIG. 1 is a diagram showing a management system 1 including a management device 2 according to an embodiment of the present invention. The management system 1 manages a visitor G (user) waiting for the provision of a service in a waiting space 100 (predetermined space) in a facility, a place, or the like that provides various services by a reference number. The service is not particularly limited, and the present invention can be applied to, for example, a window of a public institution, various amusement facilities, a concert venue, a museum, and the like.

The waiting space 100 is a space where the visitor G who receives the service stays, and an entrance gate 110 or the like is provided. The entrance gate 110 is a gate for the visitor G to enter the waiting space 100.

As shown in FIG. 1, the management system 1 includes a management device 2, a photographing device 3, a reading device 5, a display 6, a user terminal 7, and the like.

The management device 2 is wirelessly or wiredly connected to the photographing device 3, the reading device 5, the display 6, and the user terminal 7, and executes various processes related to the management of the visitor G. These processes will be described later.

FIG. 2 is a diagram showing a hardware configuration of the management device 2. The management device 2 can be realized by a computer configured by connecting a control unit 21, a storage unit 22, a communication unit 23, and the like by a bus. However, the configuration of the management device 2 is not limited to this, and can be changed as appropriate. Further, the management device 2 may be realized by a plurality of computers, and each means shown in FIG. 5 described later may be distributed and executed by these computers.

The control unit 21 includes a CPU, ROM, RAM, and the like. The CPU calls a program stored in a storage medium such as a storage unit 22 and a ROM into a work area on the RAM and executes the program. The ROM is a non-volatile memory and permanently holds a boot program, a program such as a BIOS, data, and the like. The RAM is a volatile memory, and includes a work area used by the control unit 21 to perform various processes while temporarily holding programs and data loaded from the storage unit 22, ROM, and the like.

The storage unit 22 is a hard disk drive, a solid state drive, or the like, and stores a program executed by the management device 2 in a process described later, data necessary for program execution, an OS, and the like. These programs and data are read out and executed by the control unit 21 as needed.

The communication unit 23 has a communication control device, a communication port, and the like, and mediates communication via a network.

As shown in FIG. 1, the management data 300 and the standby column data 400 are stored in the storage unit 22 of the management device 2.

FIG. 3A is a diagram showing management data 300. The management data 300 is associated with a service name 301, a user ID 302, a face feature amount 303, a reference number 304, a standby order 305, a status 306, and the like.

The service name 301 is the name of the service provided to the visitor G, and is the identification information for identifying the service. The service name 301 is, for example, a name of a public service, a name of various amusement facilities, a name of a concert, a name of an exhibition, or the like.

The user ID 302 is identification information that identifies the visitor G.
The face feature amount 303 is a feature amount of the face image of the visitor G, and is face recognition information used for face recognition described later.
The reference number 304 is a reference number issued to the visitor G.

The waiting order 305 is information indicating the order in which the service is provided. In the present embodiment, the number of persons who have not received the service and who receive the service before the visitor G plus one is set as the waiting order of the visitor G. For example, if the number of people is 4, the waiting order of the visitor G is 5.

The status 306 is information indicating whether or not the service to the visitor G has been provided. In the present embodiment, if the service has not been provided yet, it is recorded as "service not provided", and if the service has been provided, it is recorded as "service provided", but the present invention is not limited to this.

FIG. 3B is a diagram showing the waiting column data 400. The waiting line data 400 is information about a virtual waiting line of a visitor G waiting for the provision of a service, and is associated with a waiting order 305, a waiting time 401, a reference number 304, and the like.

The waiting time 401 is an approximate waiting time until the visitor G receives the service, and can be, for example, a value obtained by multiplying the waiting order 305 by the service providing time per person (for example, 5 minutes), but is limited to this. do not have.

The example of FIG. 3B shows a state in which the service has been provided or the service is being provided for the visitor G whose reference number 304 is "1" or "2".

Returning to the description of FIG. The photographing device 3 photographs the visitor G entering the waiting space 100, and is attached to the entrance gate 110.

The reading device 5 reads the reference number 304 of the visitor G who receives the service, and a known code reader or the like can be used.

The display 6 is a liquid crystal panel or the like, and displays the waiting column data 400 such as the waiting order 305 and the waiting time 401 of the visitor G. In the example of FIG. 1, the display 6 is provided outside the standby space 100, but the display 6 may be provided in the standby space 100.

The user terminal 7 is a terminal with a camera possessed by the visitor G. As the user terminal 7, for example, a mobile terminal such as a smartphone or a tablet terminal is used.

FIG. 4 is a diagram showing a hardware configuration of the user terminal 7. As shown in FIG. 4, the user terminal 7 is configured by connecting a control unit 71, a storage unit 72, a display unit 73, an input unit 74, a communication unit 75, a camera 76, an audio input / output unit 77, and the like by a bus. It can be realized by a computer. However, the present invention is not limited to this, and various configurations can be taken as appropriate.

The control unit 71, the storage unit 72, and the communication unit 75 are substantially the same as the control unit 21, the storage unit 22, and the communication unit 23 described above. Further, the display unit 73 has a display device such as a liquid crystal panel, and a touch panel is provided as an input unit 74 for inputting to the user terminal 7. The audio input / output unit 77 includes a microphone and a speaker used for audio input / output.

The camera 76 is an area camera composed of an optical lens, an image pickup element such as a CCD (Charge Coupled Device) or a CMOS (Complementary Metal-Oxide Semiconductor), an A / D (Analog / Digital) conversion unit, and the like. The camera 76 photoelectrically converts a subject image input via an optical lens by an image pickup device to generate an analog image signal. Then, the analog image signal is converted into digital image data by the A / D conversion unit.

(2. Functions of management device 2)
FIG. 5 is a diagram showing a functional configuration of the management device 2. As shown in FIG. 5, the management device 2 includes receiving means 201, registration means 202, transmitting means 203, authentication means 204, admission permission means 205, and the like.

In the receiving means 201, the control unit 21 of the management device 2 receives the face image of the visitor G from the user terminal 7 via the communication unit 23 in order to register the face feature amount 303.

When the control unit 21 of the management device 2 receives the face image of the visitor G by the receiving means 201, the registration means 202 assigns the waiting order 305 to the visitor G and manages the face feature amount 303 and the like based on the face image. It is registered as data 300.

In the transmission means 203, the control unit 21 of the management device 2 transmits the reference number 304 to the user terminal 7 via the communication unit 23. The reference number 304 can be displayed on the display unit 73 of the user terminal 7 and used as an electronic numbered ticket as described later.

In the authentication means 204, the control unit 21 of the management device 2 receives the face image of the visitor G from the photographing device 3 that has taken a picture of the visitor G entering the waiting space 100 via the communication unit 23, and manages the face image. Face recognition is performed using the face feature amount 303 of the data 300.

When the authentication by the authentication means 204 is successful, the entrance permission means 205 transmits that the control unit 21 of the management device 2 permits the visitor G to enter the entrance gate 110 via the communication unit 23. ..

(3. Processing of management system 1)
Next, the processing (management method) of the management system 1 will be described. The processing of the management system 1 can be roughly divided into a procedure for creating the management data 300 for the visitor G and a procedure for the visitor G to receive the service after the management data 300 is created. The procedure will be explained.

(3-1. Procedure for creating management data 300)
FIG. 6 is a flowchart showing a procedure for creating the management data 300, and each step in FIG. 6 is executed by the control unit 21 of the management device 2.

In the present embodiment, the visitor G operates his / her own user terminal 7 to access the web page provided by the management device 2, or activates the reservation application previously stored in the storage unit 72 to activate the user ID 302. To log in to the reservation screen (not shown). The visitor G designates the service name 301 by an operation on the reservation screen. Further, the visitor G takes a face image of the visitor G by the user terminal 7, and transmits the service name 301, the user ID 302, and the face image (referred to as a face image) from the user terminal 7 to the management device 2.

When the management device 2 receives the face image or the like from the user terminal 7 (S101), the management device 2 accepts the reservation of the service.

Here, the management device 2 issues a new reference number 304 to the visitor G (S102). Further, as shown in FIG. 7, the number obtained by adding 1 to the maximum value of the waiting order 305 of the current waiting column data 400 is assigned as the waiting order 305 of the visitor G, and the waiting order 305 of the visitor G and the reference number 304 are assigned. , The record of the waiting time 401 is added to the waiting column data 400 (S103).

Further, the face feature amount 303 is calculated from the face image received in S101, and the service name 301, the user ID 302, the face feature amount 303, the reference number 304 of the visitor G, and the waiting order 305 are associated with each other as the management data 300. Register (S104). The status 306 of the management data 300 records that the visitor G has not yet received the service (“service not provided”).

After registering the management data 300, the management device 2 transmits the reference number 304 issued in S102 to the user terminal 7 (S105). In the present embodiment, the reference number 304 is coded, and a bar code, a two-dimensional code, or the like is transmitted to the user terminal 7 together with the original reference number 304.

The visitor G can display the received reference number 304 on the display unit 73 of the user terminal 7 and use it as an electronic numbered ticket. FIG. 8 is an example in which the reference number 304 is displayed on the display unit 73. In this example, in addition to the reference number 304 coded as a barcode, the original reference number 304 is also displayed on the display unit 73.

As described above, the management data 300 for the reserved visitor G is created. The waiting column data 400 created in S103 can be transmitted from the management device 2 to the display 6 and displayed on the display 6.

FIG. 9 is a diagram showing the display 6. The display 6 has a display area 61 for displaying the reference number 304 of the visitor G who is providing the service, a display area 62 for displaying the reference number 304 of the visitor G immediately before the service is provided, the waiting order 305, and the waiting time 401. It will be provided. In the display areas 61 and 62, the privacy of the visitor G is protected by displaying the reference number 304.

(3-2. Procedure until visitor G receives service)
FIG. 10 is a flowchart showing a procedure from the creation of the management data 300 to the reception of the service by the visitor G. Each step in FIG. 10 is executed by the control unit 21 of the management device 2.

Here, the management device 2 advances (decreases) the waiting order 305 of the visitor G according to the progress of the service provision. FIG. 11 is an example in which the waiting order 305 is incremented by 1 for the visitor G whose waiting order 305 is “2” or later due to the start of providing the service to the visitor G having the waiting order “1”. be. FIG. 11 is an example of the waiting column data 400, but in the management data 300 as well, the waiting order 305 of each visitor G is similarly reduced.

When the waiting order 305 of the visitor G reaches a predetermined value due to the decrease of the waiting order 305 as described above, the management device 2 notifies the user terminal 7 of the visitor G to come to the service providing place ( S201). The notification may be performed on the reservation screen, for example, or an email or a push notification may be sent to the user terminal 7.

Upon seeing the notification, the visitor G heads for the service providing place and enters the waiting space 100 from the entrance gate 110. At this time, the visitor G photographs his / her own face image with the photographing device 3 of the entrance gate 110, and the photographing device 3 transmits the face image to the management device 2. When the management device 2 receives the face image from the photographing device 3 (S202), the management device 2 performs face recognition using the face image and the face feature amount 303 of the management data 300 (S203).

In S203, the management device 2 calculates the face feature amount from the face image received from the photographing device 3, and the face feature amount matching the face feature amount is in the face feature amount 303 managed as the management data 300. Determine if it exists in. When the face feature amount matching the face feature amount of the face image received from the photographing device 3 exists in the face feature amount 303 managed as the management data 300, the management device 2 determines that the authentication is successful (S204; YES), an admission permit is transmitted to the admission gate 110 (S205). The entrance gate 110 is normally closed, but when the entrance permission is received, the entrance gate 110 is opened for a predetermined time, and the visitor G enters the waiting space 100 through the entrance gate 110.

On the other hand, if the face feature amount matching the face feature amount of the face image received from the photographing device 3 does not exist in the face feature amount 303 managed as the management data 300, the management device 2 fails the authentication ( S204; NO), a message to the effect of refusal to enter is transmitted to the entrance gate 110 (S206). In this case, the entrance gate 110 remains closed and the visitor G cannot enter the waiting space 100. At this time, it is also possible to issue an alarm with an alarm device (not shown) attached to the entrance gate 110.

When the visitor G who has entered the waiting space 100 is in the order of receiving the service, the display unit 73 of the user terminal 7 displays the reference number 304 as shown in FIG. 8, and the coded reference number 304 is displayed. It is read by the reading device 5.

After that, the visitor G receives the service, and the reading device 5 transmits the read reference number 304 to the management device 2. When the management device 2 receives the reference number 304 from the reading device 5 (S207), the management device 2 changes the status 306 of the management data 300 to the effect that the visitor G has received the service (“service provided”) ("service provided"). S208), the above-mentioned advance processing of the standby order 305 (see FIG. 11 and the like) is performed (S209), and the processing is terminated.

As described above, in the present embodiment, the reference number 304 of the visitor G in which the face feature amount 303 is registered is managed as the management data 300, and the reference number 304 is transmitted to the user terminal 7 to provide the visitor. The reference number 304 can be used as an electronic numbered ticket by the person G, and the convenience of the visitor G is improved. Further, by performing face recognition when the visitor G enters the waiting space 100 to receive the service, it is possible to prevent spoofing due to the transfer of the electronic numbered ticket or the like.

Further, in the present embodiment, when a face image is transmitted from the user terminal 7 to the management device 2 to make a reservation, the current standby order 305 (at the time of reservation) is assigned to the visitor G, and the service is provided in the order of reservation. It can be done and an incentive for the reservation can be given to the visitor G.

However, the present invention is not limited to the above embodiments. For example, the same information as the display areas 61 and 62 in FIG. 9 can be provided on the reservation screen, and the visitor G can log in to the reservation screen on his / her own user terminal 7 and check the waiting time 401 and the like. can.

Further, a server (not shown) that performs the face authentication process described in S203 (see FIG. 10) may be separately prepared. In this case, the server stores the face feature amount 303 of the visitor G, and when the management device 2 (authentication means 204) receives the face image of the visitor G from the photographing device 3 in S202 of FIG. 10, the face image is stored in the server. Send to to request authentication. The server calculates the face feature amount from the face image, determines whether or not the face feature amount matching the calculated face feature amount exists in the face feature amount 303 stored in the server, and the management device 2 determines whether or not the face feature amount matches the calculated face feature amount. The determination result is received from the server. Subsequent processing is the same as the processing after S204 in FIG. Instead of transmitting the face image from the management device 2 to the server, the management device 2 may calculate the face feature amount of the face image and transmit the face feature amount from the management device 2 to the server. In this case, the server determines whether or not the face feature amount matching the face feature amount received from the management device 2 exists in the face feature amount 303 stored in the server.

Further, in the present embodiment, the face feature amount 303 is registered as the face recognition information used for face recognition, but in some cases, the face image may be registered as the face recognition information. In this case as well, face recognition can be performed based on the face feature amount calculated from the face image.

Further, in the present embodiment, the visitor G makes a reservation for one person himself, but it is also possible for one visitor G (representative) to make a group reservation for a plurality of visitor G. It is also possible to associate one reference number 304 with a plurality of visitors G.

In this case, the representative inputs the user ID 302, logs in to the reservation screen, specifies the service name 301, and takes a face image of a plurality of visitors G including the representative. The user terminal 7 transmits the service name 301, the user ID 302, and a face image (referred to as a face image) to the management device 2.

When the management device 2 receives the face image or the like (see S101 in FIG. 6), the management device 2 issues one reference number 304 for the plurality of visitors G (S102), and issues one reference number 304 for the plurality of visitors G in one standby order. Allocate 305 and add a record to the waiting column data 400 (S103). Then, the face feature amount 303 is calculated for each of the plurality of face images received from the user terminal 7, and as shown in FIG. 12 (a), the service name 301, the user ID 302, the face feature amount 303, and the reference number 304. It is registered as management data 300 in association with the standby order 305 (S104). In the status 306, it is recorded that the visitor G has not yet received the service (“service not provided”).

The management device 2 transmits the reference number 304 only to the representative user terminal 7 (S105). As described above, the management data 300 for the visitor G who has made a group reservation is created.

After that, the procedure until the visitor G receives the service is basically the same as that described with reference to FIG. However, as shown in FIG. 12B, the waiting space 100 is provided with the ticket issuing machine 10 and the photographing device 9, and the visitor G other than the representative passes through the entrance gate 110 by face recognition and is in the waiting space. After entering 100, the photographing device 9 captures an image of its own face. The photographing device 9 transmits the face image to the management device 2. When the management device 2 receives the face image, the face feature amount 303 is calculated from the face image and the reference number 304 corresponding to the face feature amount 303 is transmitted to the ticket issuing machine 10, and the ticket issuing machine 10 transmits the reference number 304. Upon receipt, a numbered ticket 11 is issued.

The numbered ticket 11 is a printed reference number 304 in the same manner as in the example of FIG. 8, and a visitor G other than the representative causes the reading device 5 to read the reference number 304 printed on the numbered ticket 11 to provide a service. Can be offered.

In the above example, face images for the number of visitors G are taken and transmitted to make a group reservation, but a group reservation is made by taking and transmitting one image showing a plurality of visitors G. You may go. In this case, the management device 2 performs a known face recognition process on the image, calculates a face feature amount 303 for each of the extracted face images, and registers each face feature amount 303 as management data 300.

Further, in the above example, one reference number 304 is associated with a plurality of visitors G, but different reference numbers 304 may be associated with a plurality of visitors G.

In this case, the representative inputs the user ID 302, logs in to the reservation screen, specifies the service name 301, takes facial images of a plurality of visitors G including the representative, and captures the facial images of the visitors G other than the representative. As the identification information, the user name of each visitor G is input. Then, the service name 301, the user ID 302, the user name, and the face image (referred to as the face image, etc.) are transmitted from the user terminal 7 to the management device 2.

Upon receiving the face image or the like (S101 in FIG. 6), the management device 2 issues separate reference numbers 304 for the plurality of visitors G (S102), and as shown in FIG. 13 (a), a plurality of people. A separate waiting order 305 is assigned to the visitor G in a serial number, and a record is added to the waiting column data 400 (S103). Then, the face feature amount 303 is calculated for each of the plurality of face images received from the user terminal 7, and as shown in FIG. 13B, for each visitor G, the service name 301, the user ID 302, or the user name 302a, The face feature amount 303, the reference number 304, the waiting order 305, and the like are linked and registered as the management data 300 (S104). In the status 306, it is recorded that the visitor G has not yet received the service (“service not provided”).

Also in this case, the management device 2 transmits the reference number 304 of each visitor G only to the representative user terminal 7 (S105). The representative transmits the reference number 304 of the visitor G from his / her own user terminal 7 to each of the user terminals 7 of the other visitor G. Subsequent processing is the same as that described with reference to FIG. 10, and each of the plurality of visitors G including the representative causes the reading device 5 to read the reference number 304 displayed on its own user terminal 7. Can be offered.

Hereinafter, another example of the present invention will be described as a second embodiment. The second embodiment mainly describes points different from those of the first embodiment, and the same points will be omitted by adding the same reference numerals in figures and the like.

[Second Embodiment]
FIG. 14 is a diagram showing a management system 1a according to a second embodiment of the present invention. In the second embodiment, another entrance gate 210 is provided outside the standby space 100, and the management system 1a is provided in addition to the management device 2, the photographing device 3, the reading device 5, the display 6, and the user terminal 7. Further includes a photographing device 4 and a reading device 8. The photographing device 4 and the reading device 8 are attached to the entrance gate 210 and are communicably connected to the management device 2.

The photographing device 4 photographs a visitor G who has come to receive the service.

The reading device 8 reads the reference number 304 of the visitor G, and a known code reader or the like can be used.

FIG. 15 is a flowchart showing a procedure for creating the management data 300 in the second embodiment, and each step in FIG. 15 is executed by the control unit 21 of the management device 2.

Also in this embodiment, the visitor G operates his / her own user terminal 7 to access the web page provided by the management device 2, or activates the reservation application stored in the storage unit 72 in advance, and the user ID 302 is also used. To log in to the reservation screen (not shown). The visitor G specifies the service name 301 by the operation on the reservation screen, but does not capture the face image as in the first embodiment, and the service name 301 and the user ID 302 (from the user terminal 7 to the management device 2). User ID 302 etc.) is transmitted.

When the management device 2 receives the user ID 302 or the like from the user terminal 7 (S301), the management device 2 accepts a service reservation.

Here, the management device 2 issues a new reference number 304 to the visitor G (S302). Then, the user ID 302 and the like received in S301 are associated with the reference number 304 of the visitor G and registered as management data 300 (S303). The status 306 of the management data 300 records that the visitor G has not yet received the service (“service not provided”). At this point, the face feature amount 303 and the standby order 305 of the management data 300 are blank.

After registering the management data 300, the management device 2 transmits the reference number 304 issued in S302 to the user terminal 7 (S304). Also in this embodiment, the reference number 304 coded as a bar code, a two-dimensional code, or the like is transmitted to the user terminal 7 together with the original reference number 304. The visitor G can display the received reference number 304 on the display unit 73 of the user terminal 7 as shown in FIG. 8 and use it as an electronic numbered ticket.

After that, the visitor G heads to the service providing place, displays the reference number 304 on the display unit 73 of the user terminal 7, and causes the coded reference number 304 to be read by the reading device 8 of the entrance gate 210. The reading device 8 transmits the read reference number 304 to the management device 2, and the management device 2 receives the reference number 304 from the reading device 5 (S305).

In addition, the visitor G photographs his / her face image with the imaging device 4 of the entrance gate 210. The photographing device 4 transmits the face image to the management device 2. When the management device 2 receives the face image from the photographing device 3 (S306), the number obtained by adding 1 to the maximum value of the waiting order 305 of the current waiting column data 400 is added to the number of the visitor G as in the example of FIG. The record of the waiting order 305, the reference number 304, and the waiting time 401 of the visitor G is added to the waiting column data 400 by allocating the waiting order 305 (S307).

The management device 2 further calculates the face feature amount 303 from the face image received in S306, and manages the face feature amount 303 and the waiting order 305 of the visitor G according to the reference number 304 received in S305. Register as 300 (S308).

As described above, the management data 300 for the reserved visitor G is created. After that, the procedure until the visitor G receives the service is the same as that described with reference to FIG. 10, and the description thereof will be omitted.

Also in the second embodiment, the management device 2 manages the reference number 304 of the visitor G in which the face feature amount 303 is registered as the management data 300, issues an electronic numbered ticket to the visitor G, and performs face recognition. By performing the above, the same effect as that of the first embodiment can be obtained.

Further, in the second embodiment, when the face image of the visitor G who came to receive the service is taken by the photographing device 4 of the entrance gate 210, the waiting order at the present time (at the time of the visit) is given to the visitor G. By assigning 305, services can be provided in the order of arrival from among the reservations. Whether the waiting order 305 at the time of reservation is assigned to the visitor G as in the first embodiment or the waiting order 305 at the time of visiting is assigned to the visitor G as in the second embodiment is the operation of the service. It can be determined according to the policy.

In the second embodiment, the reading device 8 and the photographing device 4 provided in the entrance gate 210 are used to read the reference number 304 of the visitor G and photograph the face image. However, the reading device 8 and the photographing device are used. The installation location of 4 is not limited to this, and it may be any place where the reference number 304 of the visitor G who came to the venue can be read and a face image can be taken. For example, instead of the photographing device 4, the photographing device 3 provided at the entrance gate 110 may be used to photograph the face image of the visitor G who came to the venue. In this case, the reading device 8 is also installed next to the entrance gate 110, and the reference number 304 of the visitor G who came to the venue is read by the reading device 8.

Further, also in the second embodiment, as in the above case, it is possible for the representative to make a group reservation for a plurality of visitors G, and when one reference number 304 is associated with the plurality of visitors G. The same management data 300 as in FIG. 12A is created.

In this case, the representative receives the reference number 304 on his / her own user terminal 7 through the processes of S301 to S304 in FIG. 15, and then displays the reference number 304 on the display unit 73 of the user terminal 7 as shown in FIG. The coded reference number 304 is read by the reading device 8 of the entrance gate 210. Then, the facial images of a plurality of visitors G including the representative are photographed by the photographing device 4 of the entrance gate 210.

When the management device 2 receives the reference number 304 and the facial images of the plurality of visitors G from the reading device 8 and the photographing device 4 (S305, S306), respectively, one for the plurality of visitors G as described above. The waiting order 305 is assigned, a record is added to the waiting column data 400 (S307), and the facial feature amount 303 calculated from the above face image and the waiting order 305 of the visitor G correspond to the above reference number 304. It is registered as the management data 300 to be performed (S308).

Subsequent processing is the same as described above, the representative can have the reading device 5 read the reference number 304 displayed on the user terminal 7 to receive the service, and the other visitor G is the ticket issuing machine. The service can be provided by having the reading device 5 read the reference number 304 printed on the numbered ticket 11 issued in 10 (see FIG. 12 (b)).

Further, as shown in FIG. 13B, it is also possible to associate different reference numbers 304 with a plurality of visitors G who have made a group reservation.

In this case, the representative inputs the user ID 302 to log in to the reservation screen, specifies the service name 301, and inputs the user name 302a of the visitor G other than the representative. Then, the service name 301, the user ID 302, and the user name 302a (referred to as the user ID 302, etc.) are transmitted from the user terminal 7 to the management device 2.

Upon receiving the user ID 302 and the like (S301 in FIG. 15), the management device 2 issues separate reference numbers 304 for the plurality of visitors G (S302), and for each visitor G, the service name 301 and the user ID 302. Alternatively, the user name 302a and the reference number 304 are linked and registered as the management data 300 (S303). In the status 306, it is recorded that the visitor G has not yet received the service (“service not provided”).

After registering the management data 300, the management device 2 transmits the reference number 304 of each visitor G only to the representative user terminal 7 (S304). The representative transmits the reference number 304 of the visitor G from his / her own user terminal 7 to each of the user terminals 7 of the other visitor G.

Each visitor G causes the display unit 73 of the user terminal 7 to display the reference number 304 as shown in FIG. 8, causes the coded reference number 304 to be read by the reading device 8 of the entrance gate 210, and reads his / her face image. The image is taken with the image pickup device 4 of the entrance gate 210. The management device 2 receives the reference number 304 and the face image of the visitor G from the reading device 8 and the photographing device 4 (S305, S306), respectively, and is different for each visitor G as in the example of FIG. 13A. A record is added to the waiting column data 400 by allocating the waiting order 305 (S307), and the facial feature amount 303 calculated from the above face image and the waiting order 305 of the visitor G correspond to the above reference number 304. Register as management data 300 (S308).

Subsequent processing is the same as that described with reference to FIG. 10, and a plurality of visitors G including the representative have the reading device 5 read the reference number 304 displayed on their own user terminal 7 to provide the service. Can receive.

Although preferred embodiments of the present invention have been described above with reference to the accompanying drawings, the present invention is not limited to such examples. It is clear that a person skilled in the art can come up with various modified or modified examples within the scope of the technical idea disclosed in the present application, and these also naturally belong to the technical scope of the present invention. Understood.

1, 1a: Management system 2: Management device 3, 4, 9: Imaging device 5, 8: Reading device 6: Display 7: User terminal 10: Ticket issuing machine 11: Numbered ticket 100: Waiting space 110, 210: Entrance gate 201 : Receiving means 202: Registration means 203: Sending means 204: Authentication means 205: Admission permission means 300: Management data 301: Service name 302: User ID
302a: User name 303: Face feature amount 304: Reference number 305: Waiting order 306: Status 400: Waiting column data 401: Waiting time

Claims (7)

It is a management device for managing users waiting for service provision in a predetermined space by a reference number.
For the user to whom the face authentication information is registered, the reference number is stored in the storage unit as management data.
A transmission means for transmitting the reference number to the user terminal, and
An authentication means that receives a user's face image from a photographing device that photographs a user who enters the predetermined space and performs face authentication using the face image and the face authentication information.
A management device characterized by having. The management device is
A receiving means for receiving a user's face image from a user terminal in order to register face authentication information, and
When the user's face image is received by the receiving means, the registration means for assigning the waiting order to the user and registering the face authentication information based on the face image, and the registration means.
The management device according to claim 1, further comprising. The management device is
In order to register the face authentication information, a receiving means for receiving the user's face image from the photographing device that photographed the user who came to receive the service, and
When the user's face image is received by the receiving means, the registration means for assigning the waiting order to the user and registering the face authentication information based on the face image, and the registration means.
The management device according to claim 1, further comprising. The management device stores one reference number for a plurality of users including a representative in a storage unit, and stores the reference number in the storage unit.
The management device according to any one of claims 1 to 3, wherein the transmission means transmits a reference number only to a representative user terminal. The management device stores different reference numbers for a plurality of users including a representative in a storage unit.
The management device according to any one of claims 1 to 3, wherein the transmission means transmits each reference number only to the user terminal of the representative. It is a management device for managing users waiting for service provision in a predetermined space by a reference number.
For users to whom face recognition information is registered, a management device that stores the reference number as management data in the storage unit
The step of transmitting the reference number to the user terminal and
A step of receiving a user's face image from a photographing device that photographs a user entering the predetermined space and performing face authentication using the face image and the face authentication information.
A management method characterized by running. It is a computer for managing users waiting for service provision in a predetermined space by a reference number.
For users to whom face recognition information is registered, a computer that stores the reference number as management data in the storage unit,
A transmission means for transmitting the reference number to the user terminal, and
A program for receiving a user's face image from a photographing device that photographs a user entering the predetermined space and making it function as an authentication means for performing face authentication using the face image and the face authentication information.

Images