JP2022068777A - Calling system, calling method, calling terminal and program - Google Patents

Abstract

To improve convenience for both sides when a patient calls a medical worker.SOLUTION: In a calling method in a calling system having multiple calling terminals used by patients, multiple response terminals used by medical workers, and a server, each of the multiple calling terminals selectively displays multiple calling buttons corresponding to multiple requirements, respectively. When any calling button of the multiple calling buttons is selected by the patient using the calling terminal, a calling request comprising a requirement corresponding to the selected calling button and identification information of the calling terminal is transmitted to the server. When the calling request is received from any calling terminal of the multiple calling terminal, the server transmits calling notification comprising the requirements included in the received calling request and the identification information to each of the multiple response terminals. Each of the multiple response terminals displays the requirements and the identification information comprised in the received calling notification, when receiving the calling notification from the server.SELECTED DRAWING: Figure 1

Description

The present invention relates to a calling system, calling method, calling terminal and program.

Conventionally, a so-called nurse call system has been used for a patient admitted to a medical facility to call a medical worker for some reason. In the conventional nurse call system, when the patient presses the call button provided in each room, a notification is given to the display panel installed in the nurse station where the medical staff is resident. The medical staff confirms the room in which the call button is pressed on the display panel, heads to the room, confirms the patient's requirements, and responds.

Further, Patent Document 1 describes a nurse call system in which when a patient presses a call button, a notification including a room in which the call button is pressed is transmitted to a mobile terminal of a medical worker. According to the nurse call system of Patent Document 1, even when the medical staff is not at the nurse station, it is possible to go directly to the room where the call button is pressed.

Japanese Patent No. 6747701

In such a nurse call system, the medical staff confirms the requirement with the patient who presses the call button, and then searches for the equipment and other medical staff necessary for responding to the requirement before responding. It was necessary and complicated. In addition, the patient may hesitate to call the medical staff because of the possibility of causing the medical staff to take such trouble. Therefore, it has been required to make such a nurse call system easy to use for both patients and users.

The present invention has been made to solve the above-mentioned problems, and when a patient calls a medical worker, a calling system, a calling method, and a calling system that can improve the convenience of the patient or the medical staff. The purpose is to provide a calling terminal and a program.

The calling system according to the present invention is a calling system having a plurality of calling terminals used by patients, a plurality of answering terminals used by medical personnel, and a server, and each of the plurality of calling terminals is plural. Selectable when one of the multiple call buttons is selected by the call terminal display unit that selectively displays multiple call buttons corresponding to each of the requirements and the patient who uses the call terminal. It has a call terminal transmitter that sends a call request including a message corresponding to the called call button and a call terminal identification information to the server, and the server calls one of a plurality of call terminals. When a call request is received from a terminal, it has a server transmitter that sends a call notification including the message and identification information included in the received call request to each of a plurality of answer terminals, and each of the plurality of answer terminals has a server transmitter. It is characterized by having a response terminal display unit that displays the message and identification information included in the received call notification when the call notification is received from the server.

Further, in the calling system according to the present invention, when each of the plurality of answering terminals is input to correspond to the calling notification by the medical worker who uses the answering terminal, the correspondence notification indicating that the answering terminal corresponds to the calling notification. The server transmitter further has a response terminal transmitter that transmits A status notification indicating that the response is being made is sent to each of the plurality of answering terminals, and the answering terminal display unit displays that the received call notification is being dealt with when the status notification is received from the server. Is preferable.

Further, in the calling system according to the present invention, the server further has a storage unit for storing a plurality of requirements and the number of people required for each requirement in association with each other, and the server transmitting unit is a plurality of calling terminals. Of these, it is preferable to send the status notification to each of the plurality of answering terminals when the correspondence notification is received from the same number of answering terminals as the number of people associated with the message included in the received call request.

Further, in the calling system according to the present invention, the storage unit stores the calling request received from the calling terminal and the number of correspondence notifications received for the calling request in association with each other, and the server transmission unit stores the received correspondence notification. The second status notification including the number of received response notifications is sent to each of the plurality of response terminals, and the response terminal display unit receives the second status notification from the server. It is preferable to display the number.

Further, in the calling system according to the present invention, the answering terminal transmitting unit transmits a correspondence notification including the identification information of each answering terminal to the server, and the server transmitting unit is a status notification including the identification information included in the received correspondence notification. Is transmitted to each of the plurality of response terminals, and the response terminal display unit preferably displays the identification information included in the status notification when the status notification is received from the server.

Further, in the calling system according to the present invention, when the server transmission unit receives a response notification from any of the plurality of response terminals, the server transmission unit transmits a call request corresponding to the received response notification. The response start notification including the message included in the call request is sent to, and the response terminal display unit displays the call button corresponding to the message included in the received response start notification when the response start notification is received. It is preferable to change the aspect.

Further, in the calling system according to the present invention, when the server transmitting unit receives a calling request from any of a plurality of calling terminals, the calling terminal receives the message included in the calling request. When the notification is transmitted and the response terminal display unit receives the reception notification, it is preferable to change the display mode of the call button corresponding to the message included in the received reception notification.

Further, in the calling system according to the present invention, the server stores a storage unit that stores a plurality of requirements and the equipment required for each requirement among the plurality of equipments in association with each other, and the location information of the plurality of equipments. Further having a position information acquisition unit to be acquired, and a server transmission unit, when a call request is received from any one of a plurality of calling terminals, the server transmission unit is associated with the message included in the received call request. It is preferable that the position information of the installed equipment is transmitted to each of the plurality of response terminals, and the response terminal display unit displays the received position information.

The calling method according to the present invention is a calling method in a calling system including a plurality of calling terminals used by a patient, a plurality of answering terminals used by a medical worker, and a server, and each of the plurality of calling terminals is provided. Displays multiple call buttons corresponding to multiple requirements in a selectable manner, and is selected when one of the multiple call buttons is selected by the patient using the call terminal. A call request including the message corresponding to the call button and the identification information of the calling terminal is sent to the server, and the server receives the call request when the call request is received from any one of the plurality of calling terminals. A call notification including the message and identification information included in the call request is sent to each of the plurality of answering terminals, and each of the plurality of answering terminals is included in the received call notification when the call notification is received from the server. It is characterized by including displaying the required items and identification information.

The calling terminal according to the present invention is a calling terminal of a calling system having a plurality of calling terminals used by patients, a plurality of answering terminals used by medical personnel, and a server, and each of them is used for a plurality of requirements. The call terminal display unit that displays a plurality of corresponding call buttons in a selectable manner, and the selected call button when any of the multiple call buttons is selected by the patient who uses the call terminal. A calling terminal transmitter that includes the corresponding message and the identification information of the calling terminal and sends a call request to the server requesting that the message and the identification information be displayed on each of the plurality of answering terminals. It is characterized by having.

The program according to the present invention is a calling terminal program of a calling system having a plurality of calling terminals used by patients, a plurality of answering terminals used by medical personnel, and a server, and is used for a plurality of requirements. Multiple call buttons corresponding to each are displayed in a selectable manner, and when one of the multiple call buttons is selected by the patient using the call terminal, the message corresponding to the selected call button. It is characterized in that the calling terminal is made to send a calling request to the server, which includes the identification information of the calling terminal and requests that the message and the identification information be displayed on each of the plurality of answering terminals. And.

The calling system according to the present invention is a calling system including a plurality of answering terminals used by medical personnel and a server that communicates with a plurality of calling terminals used by patients, and the server is a calling system of a plurality of calling terminals. When a call request including the message selected by the patient who uses the call terminal among a plurality of messages and the identification information of the call terminal is received from any of the call terminals, the call request is included in the received call request. It has a server transmitter that sends a call notification including a message and identification information to each of a plurality of answering terminals, and each of the plurality of answering terminals is included in the received call notification when the call notification is received from the server. A response terminal display unit that displays the message and identification information, and a response notification indicating that the call notification is supported when the medical worker who uses the response terminal inputs that the call notification is supported are sent to the server. It has a response terminal transmitter for transmitting, and the server transmitter is responding to a call notification corresponding to the received response notification when a response notification is received from any one of a plurality of response terminals. A status notification indicating that is is sent to each of the plurality of answering terminals, and when the answering terminal display unit receives the status notification from the server, it indicates that the received call notification is being dealt with. It is a feature.

The calling method according to the present invention is a calling method in a calling system including a plurality of answering terminals used by medical personnel and a server that communicates with a plurality of calling terminals used by patients, and the server is a plurality of calling methods. When a call request including the message selected by the patient who uses the call terminal among a plurality of messages and the identification information of the call terminal is received from any of the call terminals, the received call request is received. When a call notification including the message and identification information included in the above is sent to each of the plurality of answering terminals, and each of the plurality of answering terminals receives the call notification from the server, the message included in the received call notification. And when the identification information is displayed and the medical worker who uses the answering terminal inputs that the call notification is to be handled, a response notification indicating that the call notification is supported is sent to the server, and the server has a plurality of correspondence notifications. When a response notification is received from any of the response terminals, a status notification indicating that the call notification corresponding to the received response notification is being supported is sent to each of the plurality of response terminals to respond. The terminal is characterized by including displaying that it is responding to the received call notification when it receives the status notification from the server.

The calling system, calling method, calling terminal, and program according to the present invention make it possible to improve convenience for both parties when a patient calls a medical worker.

It is a schematic diagram for demonstrating the outline of this invention. It is a figure which shows an example of the schematic structure of a calling system 1. It is a figure which shows an example of the schematic structure of a calling terminal 2. It is a figure which shows an example of the schematic structure of a server 3. It is a figure which shows an example of the schematic structure of the response terminal 4. It is a figure which shows an example of the data structure of a matter table T1. It is a figure which shows an example of the data structure of a call request table T2. It is a figure which shows an example of the call screen 510. It is a figure which shows an example of a response screen 610. It is a figure which shows an example of the position information screen 620. It is a sequence diagram which shows an example of the flow of a call processing. It is a sequence diagram which shows an example of the flow of a reception process. It is a figure which shows an example of a response screen 630.

Hereinafter, various embodiments of the present invention will be described with reference to the drawings. It should be noted that the technical scope of the present invention is not limited to these embodiments but extends to the inventions described in the claims and their equivalents.

FIG. 1 is a schematic diagram for explaining the outline of the present invention. The calling system according to the present invention is used by a patient admitted to a medical facility to call a medical worker. The calling system has a plurality of calling terminals 2, a server 3, and a plurality of answering terminals 4. The calling terminal 2 is provided on the side of the bed of each hospitalized patient, and is a terminal used by the patient to call a medical worker such as a nurse. The answering terminal 4 is a terminal carried by the medical staff and used by the medical staff to answer the call request by the patient.

Each of the plurality of calling terminals 2 displays a plurality of calling buttons corresponding to the plurality of requirements in a selectable manner. Multiple requirements are typically those where the patient is expected to need to call a healthcare professional. In the example shown in FIG. 1, the plurality of requirements are "medicine", "water", "lowering table", "intravenous drip", "painful" and "conversation".

When calling a medical worker, the patient selects a call button corresponding to a desired requirement from a plurality of call buttons displayed on the call terminal 2 used by the patient. In the example shown in FIG. 1, the call button corresponding to the requirement of "lowering table" is selected. When any of the call buttons is selected by the patient, the call terminal 2 transmits a call request indicating the message corresponding to the selected call button and the identification information of the call terminal 2 to the server 3.

When the server 3 receives a call request from any one of the plurality of call terminals 2, the server 3 sends a call notification including the requirements and identification information included in the received call request to each of the plurality of answer terminals 4. Send to.

Each of the plurality of answering terminals 4 displays the message and the identification information included in the received call notification when the call notification is received from the server 3. In the example shown in FIG. 1, "lower set" is displayed as a requirement and "room △" is displayed as identification information. In addition, each of the plurality of answering terminals 4 displays the response status to the received call notification. In the example shown in FIG. 1, "not supported" is displayed as the support status.

When each of the plurality of answering terminals 4 is input to correspond to the call notification by the medical staff who uses the answer terminal 4, the response notification indicating that the call notification is supported is transmitted to the server 3. In the example shown in FIG. 1, it is input to correspond to the call notification including the message of "lowering table" and the identification information of "room Δ".

When the server 3 receives the response notification from any of the response terminals 4 among the plurality of response terminals 4, the server 3 transmits a status notification indicating that the call notification is being supported to the plurality of response terminals 4. When the answering terminal 4 receives the status notification from the server, it displays that it is responding to the call notification. For example, the answering terminal 4 updates the display of the correspondence status of the call notification. In the example shown in FIG. 1, the response status of the call notification including the message of "lowering table" and the identification information of "room △" is updated to "in response".

As described above, in the calling system, the answering terminal 4 displays the message and the identification information included in the calling notification. Thereby, the calling system makes it possible to improve the convenience for the medical staff when dealing with the patient. That is, the medical staff can identify the patient who called based on the identification information, and can prepare necessary items such as medicines and water in advance based on the requirements and go to the patient. , You can complete the matter with one visit, and the response will be smooth.

Further, in the calling system, the calling terminal 2 displays a plurality of calling buttons corresponding to a plurality of requirements in a selectable manner. Thereby, the calling system makes it possible to improve the convenience when the patient calls the medical staff. That is, in the conventional calling system, a patient who is unfamiliar with hospitalization may hesitate to call because he / she does not know when to call a medical worker. On the other hand, when the calling terminal 2 displays the calling buttons corresponding to a plurality of requirements in advance, the patient can determine that the medical staff may be called when those requirements occur, and the call can be made. It becomes easier to do.

The above description of FIG. 1 is merely an explanation for deepening the understanding of the contents of the present invention. Specifically, the present invention may be carried out in various embodiments described below, and may be carried out by various modifications without substantially exceeding the principles of the present invention. All such modifications are included within the scope of the present invention and the present specification.

FIG. 2 is a diagram showing an example of a schematic configuration of the calling system 1. The calling system 1 has a plurality of calling terminals 2, a server 3, a plurality of answering terminals 4, and a plurality of detection terminals 5. The calling terminal 2, the server 3, the answering terminal 4, and the detecting terminal 5 are connected to each other so as to be able to communicate with each other via a network 6 such as the Internet or an intranet. The calling system 1 is used in a medical facility for a hospitalized patient to call a healthcare worker. The calling system 1 may be used by a user or a resident of a nursing facility to call a staff member, but will be described below as being used in a medical facility.

The calling terminal 2 is, for example, an information processing terminal such as a multifunctional mobile phone, a tablet terminal, or a notebook PC (Personal Computer). The calling terminal 2 is provided on the side of the bed of each hospitalized patient, and is a terminal used by the patient to call a medical worker such as a nurse. The server 3 is an information processing device such as a workstation or a PC. The response terminal 4 is, for example, an information processing terminal such as a multifunctional mobile phone, a tablet terminal, or a notebook PC. The answering terminal 4 is a terminal carried by the medical staff and used by the medical staff to answer the call request by the patient.

The detection terminal 5 is a terminal having a short-range wireless communication function such as a Bluetooth Mesh. The detection terminal 5 is installed at a plurality of places (for example, each room) in the medical facility. The detection terminal 5 is carried by the medical worker N, or by detecting a beacon signal transmitted by the beacon terminal provided in the movable equipment E such as a drip stick or a wheelchair, the detection terminal 5 and the medical worker N and the detection terminal 5 Generates detection information indicating the positional relationship with the equipment E. By transmitting the detection information to the server 3, the detection terminal 5 enables the server 3 to acquire the position information of the medical staff N and the equipment E, as will be described later.

FIG. 3 is a diagram showing an example of a schematic configuration of the calling terminal 2. The calling terminal 2 has a calling terminal storage unit 21, a calling terminal communication unit 22, a calling terminal display unit 23, a calling terminal operation unit 24, and a calling terminal processing unit 25.

The calling terminal storage unit 21 is configured to store data and programs, and includes, for example, a semiconductor memory. The calling terminal storage unit 21 stores operating system programs, driver programs, application programs, data, and the like used for processing by the calling terminal processing unit 25. The program is installed in the calling terminal storage unit 21 using a setup program from a computer-readable and non-temporary portable storage medium such as a CD (Compact Disc) -ROM (Read Only Memory).

The calling terminal communication unit 22 is configured to enable the calling terminal 2 to communicate with another device, and includes, for example, a communication interface circuit. The communication interface circuit included in the calling terminal communication unit 22 is an interface circuit for wireless communication such as LTE (Long Term Evolution) or wireless LAN (Local Area Network). The calling terminal communication unit 22 supplies the data received from the other device to the calling terminal processing unit 25, and transmits the data supplied from the calling terminal processing unit 25 to the other device. The calling terminal communication unit 22 is an example of a calling terminal transmitting unit.

The calling terminal display unit 23 is configured to display an image, and includes, for example, a liquid crystal display or an organic EL (Electro-Luminescence) display. The calling terminal display unit 23 displays an image based on the display data supplied from the calling terminal processing unit 25.

The calling terminal operation unit 24 is configured to receive an operation input by the user, and includes, for example, a touch panel integrated with the calling terminal display unit 23. The calling terminal operation unit 24 supplies input data corresponding to the operation input by the user to the calling terminal processing unit 25.

The call terminal processing unit 25 has a configuration that comprehensively controls the operation of the call terminal 2, and includes a processor and peripheral circuits thereof. The calling terminal processing unit 25 includes, for example, a CPU (Central Processing Unit), an LSI (Large Scale Integration), an ASIC (Application Specific Integrated Circuit), a DSP (Digital Signal Processor), and the like. The calling terminal processing unit 25 controls each configuration of the calling terminal 2 based on the program stored in the calling terminal storage unit 21, and executes various processes.

The call terminal processing unit 25 includes a call button display unit 251, a call request transmission unit 252, and a change unit 253 as functional blocks thereof. These functional blocks are functional modules realized by a program executed by the calling terminal processing unit 25. These functional blocks may be implemented in the calling terminal 2 as firmware.

FIG. 4 is a diagram showing an example of a schematic configuration of the server 3. The server 3 has a server storage unit 31, a server communication unit 32, and a server processing unit 33.

The server storage unit 31 is configured to store data and programs, and includes, for example, a semiconductor memory. The server storage unit 31 stores operating system programs, driver programs, application programs, data, and the like used for processing by the server processing unit 33. The program is installed in the server storage unit 31 using a setup program from a computer-readable and non-temporary portable storage medium such as a CD-ROM.

The server communication unit 32 is configured to enable the server 3 to communicate with other devices, and includes, for example, a communication interface circuit. The communication interface circuit included in the server communication unit 32 is an interface circuit for wireless communication such as LTE or wireless LAN. The communication interface circuit may be a wired communication interface circuit such as a wired LAN. The server communication unit 32 supplies the data received from the other device to the server processing unit 33, and transmits the data supplied from the server processing unit 33 to the other device. The server communication unit 32 is an example of a server receiving unit and a server transmitting unit.

The server processing unit 33 has a configuration that comprehensively controls the operation of the server 3, and includes a processor and peripheral circuits thereof. The server processing unit 33 includes, for example, a CPU, LSI, ASIC, DSP, and the like. The server processing unit 33 controls each configuration of the server 3 based on the program stored in the server storage unit 31, and executes various processes.

The server processing unit 33 includes a call request reception unit 331, a reception notification transmission unit 332, a call notification transmission unit 333, a location information acquisition unit 334, a location information transmission unit 335, a correspondence notification reception unit 336, and a status notification transmission unit 337. The notification receiving unit 338 and the correspondence end notification transmitting unit 339 are provided as its functional blocks. These functional blocks are functional modules realized by a program executed by the server processing unit 33. These functional blocks may be implemented in the server 3 as firmware.

FIG. 5 is a diagram showing an example of a schematic configuration of the response terminal 4. The response terminal 4 has a response terminal storage unit 41, a response terminal communication unit 42, a response terminal display unit 43, a response terminal operation unit 44, and a response terminal processing unit 45.

The response terminal storage unit 41 is configured to store data and programs, and includes, for example, a semiconductor memory. The response terminal storage unit 41 stores an operating system program, a driver program, an application program, data, etc. used for processing by the response terminal processing unit 45.

The response terminal communication unit 42 is configured to enable the response terminal 4 to communicate with other devices, and includes, for example, a communication interface circuit. The communication interface circuit included in the response terminal communication unit 42 is an interface circuit for wireless communication such as LTE or wireless LAN. The response terminal communication unit 42 supplies the data received from the other device to the response terminal processing unit 45, and transmits the data supplied from the response terminal processing unit 45 to the other device. The response terminal communication unit 42 is an example of a response terminal receiving unit and a response terminal transmitting unit.

The response terminal display unit 43 is configured to display an image, and includes, for example, a liquid crystal display or an organic EL display. The response terminal display unit 43 displays an image based on the display data supplied from the response terminal processing unit 45.

The response terminal operation unit 44 is configured to receive an operation input by the user, and includes, for example, a touch panel integrated with the response terminal display unit 43. The response terminal operation unit 44 supplies input data corresponding to the operation input by the user to the response terminal processing unit 45.

The response terminal processing unit 45 has a configuration that comprehensively controls the operation of the response terminal 4, and includes a processor and peripheral circuits thereof. The response terminal processing unit 45 includes, for example, a CPU, LSI, ASIC, DSP, and the like. The response terminal processing unit 45 controls each configuration of the response terminal 4 based on the program stored in the response terminal storage unit 41, and executes various processes.

The answer terminal processing unit 45 includes a call notification receiving unit 451, a position information receiving unit 452, a call notification display unit 453, a response notification transmission unit 454, a status notification display unit 455, and a response notification transmission unit 456 as its functional blocks. These functional blocks are functional modules realized by a program executed by the response terminal processing unit 45. These functional blocks may be implemented in the response terminal 4 as firmware.

FIG. 6 is a diagram showing an example of the data structure of the message table T1 stored in the server storage unit 31. The message table T1 stores the message, the number of people, the equipment, and the like in association with each other. The requirements are information indicating the requirements when the patient calls a healthcare professional. The number of people is information indicating the number of health care workers required to respond to the associated requirement. Equipment is information that indicates the mobile equipment required to meet the associated requirements. These data are preset by the administrator of the calling system 1.

In the example shown in FIG. 6, when a patient calls a medical worker for a "toilet" requirement, one medical worker needs to guide the patient to the toilet in a wheelchair. Is associated with the number of people "1" and the equipment "wheelchair". Also, if the patient calls a healthcare professional for a "turn over" requirement, no equipment is required, but the two healthcare professionals need to work together to change the patient's position, so the requirement "turnover" is required. Is associated with the number of people "2" and not with equipment.

FIG. 7 is a diagram showing an example of the data structure of the call request table T2 stored in the server storage unit 31. The call request table T2 stores the call request identification information, the reception time, the message, the call terminal identification information, the answer terminal identification information, the correspondence status, and the like in association with each other. These data are set for each of the call requests received from the call terminal 2 by the server 3 in the call process described later.

The call request identification information is information for identifying the call request. The reception time is information indicating the time when the server 3 receives the call request from the calling terminal 2. The message is information indicating the message contained in the associated call request. The calling terminal identification information is information for identifying the calling terminal 2 that has transmitted the associated call request. The answering terminal identification information is information for identifying the answering terminal 4 that has sent a correspondence notification for the associated call request. The response status is information indicating the response status to the associated call request, and takes any value of "not supported", "supported", or "supported".

When the server 3 receives the call request, the reception time, the message, and the call terminal identification information are as shown in the call request (referred to as "call request 03" or the like) associated with the call request identification information "03" in FIG. Is associated with the call request, and "not supported" is associated with the response status. Further, when the server 3 receives the response notification, the response terminal identification information of the response terminal 4 that has sent the response notification is further associated with the call request corresponding to the response notification as shown in the call request 02 of FIG. The status is changed to "In progress". Further, when the server 3 receives the responded notification indicating that the call request has been responded to from the answering terminal 4, the response status of the call request corresponding to the responded notification is "" as shown in the call request 01 of FIG. It will be changed to "Supported".

When the number of people associated with the message included in the call request is a plurality of people, the correspondence status is changed to "in response" when the server 3 receives the same number of correspondence notifications as the number of people. In the example shown in FIGS. 6 and 7, the number of people “2” is associated with the message “turning over” of the call requests 04 and 05. Therefore, even if the response notification is received from one answering terminal 4 as in the call request 05, the response status remains "not supported", but the response notification is received from the two answering terminals 4 as in the call request 04. Is received, the response status is changed to "Supporting".

FIG. 8 is a diagram showing an example of a call button screen 510 displayed on the call terminal display unit 23. The call button screen 510 includes instruction information 511, call terminal identification information 512, and a plurality of call buttons 513.

The instruction information 511 is character information prompting the patient to select the call button 513. The calling terminal identification information 512 is information for identifying the calling terminal 2 displaying the call button screen 510. In the example shown in FIG. 8, the calling terminal identification information 512 is the room number of the room in which the calling terminal 2 is installed. The plurality of call buttons 513 are objects corresponding to a plurality of requirements, and are displayed so as to be selectable by the operation of the patient. In the example shown in FIG. 8, the character information indicating the message is displayed inside the call button 513, but even if the icon corresponding to the message is displayed in place of the character information or together with the character information. good.

The plurality of call buttons 513 include an unselected call button 513a, a receiving call button 513b, and a corresponding calling button 513c. The unselected call button 513a, the accepting call button 513b, and the corresponding call button 513c are displayed in different display modes, and in the example shown in FIG. 8, they are displayed in different background colors and character colors.

When the unselected call button 513a is selected, the calling terminal 2 transmits a call request including the message of the selected unselected call button 513a to the server 3. When the call request is received by the server 3, the display mode of the selected unselected call button 513a is changed to become the accepting call button 513b. Further, when the response notification corresponding to the call request is transmitted from the answer terminal 4 of the plurality of answer terminals 4 to the server 3, the display mode of the accepting call button 513b is changed, and the response call button 513c is changed. It becomes. Further, when the response notification indicating that the call request has been responded to is transmitted from the answering terminal 4 to the server 3, the display mode of the responding call button 513c is changed to become the unselected call button 513a.

In this way, by changing the display mode of the call button 513 according to the status of the call request, the patient can grasp how his / her own call is handled and can obtain a sense of security. .. The change in the display mode between the unselected call button 513a, the accepting call button 513b, and the corresponding call button 513c is not limited to the change in the background color and the character color, but also the change in the size and shape of the object and the inside of the object. The character information or the icon may be changed.

Further, the receiving call button 513b and the corresponding calling button 513c may be set so as not to be selected by the user's operation. This prevents the patient from repeating the call for the same requirement and makes it easier for the healthcare professional to respond to the call request.

FIG. 9 is a diagram showing an example of the call request screen 610 displayed on the answering terminal display unit 43. The call request screen 610 has a response terminal identification information 611, a position information display button 612, a narrowing tab 613, and call request display objects 614a to 614e (sometimes collectively referred to as a call request display object 614).

The answering terminal identification information 611 is information for identifying the answering terminal 4 displaying the call request screen 610. The position information display button 612 is an object for displaying the position information screen 620, which will be described later. The refinement tab 613 is an object for narrowing down the call request display object 614 to be displayed based on the selected refinement condition. The call request display object 614 is an object for displaying information related to the call request transmitted from the call terminal 2. The call request display object 614 is the call terminal identification information of the call terminal 2 that sent the call request, the response status to the call request, the answer terminal identification information of the answer terminal 4 that sent the response notification, the reception time of the call request, and the call request. Display the requirements contained in.

In the example shown in FIG. 9, "all", "not supported", and "self" are displayed so as to be selectable as the narrowing conditions of the narrowing tab 613. If the "All" refinement condition is selected, all sent call requests are displayed. When the narrowing condition of "not supported" is selected, only the call request display object 614c whose correspondence status is "not supported" is displayed. Further, when the narrowing-down condition of "self" is selected, only the call request display object 614b whose answering terminal identification information matches the identification information of the answering terminal 4 itself is displayed. In addition, when the narrowing-down condition of "all" is selected, the call request whose correspondence status is "corresponding" may not be displayed. Further, the narrowing-down condition is not limited to the above-mentioned example, and may be arbitrarily set.

The call request display object 614 is displayed selectably by an operation on the answering terminal operation unit 44. When the call request display object 614c whose correspondence status is "not supported" is selected from the call request display objects 614 displayed on the call request screen 610, the answering terminal 4 responds to the selected call request. The corresponding notification shown is transmitted to the server 3. Further, among the call request display objects 614 displayed on the call request screen 610, the call request display object 614b whose correspondence status is "corresponding" and whose answer terminal identification information matches the identification information of the answer terminal 4 itself is selected. If so, the answering terminal 4 sends a response notification indicating that the selected call request has been responded to to the server 3.

FIG. 10 is a diagram showing an example of the position information screen 620 displayed on the response terminal display unit 43. The position information screen 620 is displayed when the position information display button 612 is selected on the call request screen 610. The position information screen 620 includes a response terminal identification information 621, a call request display button 622, a map image 623, a medical worker object 624, a medical worker identification information 625, an equipment object 626, and equipment identification information 627.

The response terminal identification information 621 is information for identifying the response terminal 4 displaying the position information screen 620. The call request display button 622 is an object for displaying the call request screen 610. When the call request display button 622 is selected by the operation on the answer terminal operation unit 44, the call request screen 610 is displayed.

Map image 623 is an image showing a map in a medical facility. The medical worker object 624 is an object indicating the current position of the medical worker in the map image 623. The health care worker identification information 625 is information for identifying the health care worker whose current position is indicated by the health care worker object 624. The equipment object 626 is an object indicating the current position of the equipment in the map image 623. The equipment identification information 627 is information for identifying the equipment whose current position is indicated by the equipment object 626.

FIG. 11 is a sequence diagram showing an example of the flow of call processing executed by the call system 1. The call processing is realized by the processing units of the calling terminal 2, the server 3, and the answering terminal 4 cooperating with the configuration of each device based on the program stored in the storage unit of each device.

First, the call button display unit 251 of the call terminal 2 displays a plurality of call buttons corresponding to a plurality of requirements in a selectable manner (S101). The call button display unit 251 displays the call button screen 510 on the call terminal display unit 23 based on the display data of the call button screen 510 stored in advance in the call terminal storage unit 21. The display data of the call button screen 510 may be acquired from the server 3.

When the call button is selected by the operation of the call terminal operation unit 24 by the patient, the call request transmission unit 252 sets the message corresponding to the selected call button and the call terminal 2 via the call terminal communication unit 22. A call request including the identification information of is transmitted to the server 3 (S102).

Subsequently, the call request receiving unit 331 of the server 3 receives the call request via the server communication unit 32 (S103). The call request receiving unit 331 stores the time when the call request is received, the message included in the call request, and the identification information in the call request table T2 in association with the call request.

Subsequently, the reception notification transmission unit 332 transmits the reception notification to the calling terminal 2 that has transmitted the call request via the server communication unit 32 (S104). The reception notice includes the message included in the received call request.

When the calling terminal communication unit 22 receives the reception notification, the changing unit 253 of the calling terminal 2 changes the display mode of the calling button corresponding to the message included in the received reception notification (S105). The change unit 253 generates display data of the call button screen 510 in which the call button corresponding to the message included in the received reception notification is changed from the unselected call button to the accepting call button, and displays it on the call terminal display unit 23. do.

Further, when the server communication unit 32 receives the call request, the call notification transmission unit 333 of the server 3 sends a call notification including the message and identification information included in the received call request via the server communication unit 32. It is transmitted to each of the plurality of response terminals 4 (S106).

Subsequently, the position information acquisition unit 334 acquires the position information of the equipment and the medical staff (S107). The position information acquisition unit 334 acquires the detection information about the beacon terminal in which the detection terminal 5 has detected the beacon signal from each of the plurality of detection terminals 5 via the server communication unit 32. The detection information includes the strength of the beacon signal received by the detection terminal 5 and the identification information of the beacon terminal that transmitted the beacon signal. The position information acquisition unit 334 calculates the distance between the detection terminal 5 and the beacon terminal based on the strength of the beacon signal included in the detection information. The position information acquisition unit 334 calculates the position information of each beacon terminal based on the installation position of the detection terminal 5 stored in advance and the calculated distance between each detection terminal 5 and the beacon terminal. For example, when the position information is represented by the coordinates on three dimensions, the position coordinates of the beacon terminal are uniquely calculated if the distances between the three detection terminals 5 and the beacon terminal are calculated. As a result, the position information acquisition unit 334 acquires the position information of the equipment equipped with the beacon terminal and the medical worker carrying the beacon terminal.

Subsequently, the location information transmission unit 335 transmits the location information of the equipment and the medical staff to each of the plurality of response terminals 4 via the server communication unit 32 (S108).

When the answering terminal communication unit 42 receives the call notification from the server 3, the call notification display unit 453 displays the message and the identification information included in the received call notification (S109). The call notification display unit 453 associates the message and the identification information included in the received call notification with the correspondence status of "not supported" and stores it in the answer terminal storage unit 41. The call notification display unit 453 generates display data of the call request screen 610 that displays the stored message, identification information, and correspondence status, and displays it on the answer terminal display unit 43. If the answering terminal 4 has received the call notification in the past, the call notification display unit 453 requests the call request screen 610 to further display the message, the identification information, and the correspondence status included in the call notification. Generate display data for.

In addition, the call notification display unit 453 displays the acquired position information in response to an operation by a medical worker. For example, when the position information display button 612 is selected on the call request screen 610, the call notification display unit 453 displays the position information screen 620.

When the medical worker who uses the answering terminal 4 inputs that the call notification is to be handled, the response notification transmission unit 454 sends a response notification indicating that the call notification is to be handled via the answer terminal communication unit 42. It is transmitted to the server 3 (S110). The case where the call notification is input is the case where the call request display object 614 whose response status is "not supported" is selected on the call request screen 610. Further, the correspondence notification includes the identification information of the response terminal 4 for transmitting the correspondence notification.

Subsequently, the correspondence notification receiving unit 336 of the server 3 executes the reception process (S111). The reception process is a process of receiving a response notification and changing the response status of the call notification to "corresponding". The details of the reception process will be described later.

When the server communication unit 32 receives the correspondence notification, the status notification transmission unit 337 transmits the correspondence start notification via the server communication unit 32 (S112).

When the call terminal communication unit 22 receives the response start notification, the change unit 253 of the call terminal 2 changes the display mode of the call button corresponding to the message included in the call request corresponding to the response start notification (S113). ). The change unit 253 generates display data of the call button screen 510 in which the call button corresponding to the requirement of the call request corresponding to the response start notification is changed from the accepting call button to the corresponding call button on the call button screen 510. , Displayed on the calling terminal display unit 23.

Further, when the server communication unit 32 receives the correspondence notification, the status notification transmission unit 337 sends a status notification indicating that the call notification is being supported to each of the plurality of response terminals 4 via the server communication unit 32. Transmit (S114). The status notification includes the identification information of the response terminal 4 that has sent the response notification.

When the status notification display unit 455 of the answering terminal 4 receives the status notification from the server 3, it displays that the call notification is being supported (S115). The status notification display unit 455 changes the correspondence status of the call request display object 614 corresponding to the status notification from "not supported" to "supporting" on the call request screen 610, and the response terminal 4 that has sent the response notification. Display identification information.

Corresponding notification transmission unit 456 has already responded to the call notification via the answer terminal communication unit 42 when it is input that the call notification has been supported by the medical staff who uses the answer terminal 4. A response notification indicating the above is transmitted to the server 3 (S116).

When the corresponding notification receiving unit 338 of the server 3 receives the corresponding notification from the answering terminal 4 that has sent the correspondence notification, the correspondence status of the call request corresponding to the correspondence notification is "corresponded" in the call request table T2. "(S117).

Subsequently, the response end notification transmission unit 339 transmits the response end notification to the calling terminal 2 that has transmitted the call request via the server communication unit 32 (S118).

When the response end notification is received, the change unit 253 of the call terminal 2 changes the display mode of the call button corresponding to the message included in the call request corresponding to the response end notification (S119). The change unit 253 generates the display data of the call button screen 510 in which the call button corresponding to the message of the call request corresponding to the received response end notification is changed from the corresponding call button to the unselected call button, and the call terminal display is displayed. It is displayed in the unit 23.

FIG. 12 is a diagram showing an example of the flow of reception processing.

First, the correspondence notification receiving unit 336 of the server 3 receives the correspondence notification (S201).

When the correspondence notification has not been received (S202-No), the correspondence notification receiving unit 336 continues to receive the correspondence notification (S201). When the correspondence notification is received (S202-Yes), the correspondence notification receiving unit 336 stores the number of the received correspondence notifications (S203). In the call request table T2, the response notification receiving unit 336 stores the response terminal identification information included in the received response notification in association with the call request corresponding to the received response notification.

Subsequently, the response notification receiving unit 336 determines whether or not the same number of response notifications as the number of people required for the message included in the call request have been received (S204). The response notification receiving unit 336 counts the answering terminal identification information stored in association with the call notification. The correspondence notification receiving unit 336 determines whether or not the same number of correspondence notifications have been received by comparing the number of people associated with the call notification in the message table T1 with the counted number of response terminal identification information.

When it is determined that the same number of response notifications have been received (S204-Yes), the response notification receiving unit 336 changes the response status associated with the call notification in the call request table T2 to "corresponding" and performs the reception process. finish.

When it is determined that the same number of correspondence notifications have not been received (S204-No), the correspondence notification receiving unit 336 issues a plurality of second status notifications including the number of received correspondence notifications via the server communication unit 32. It is transmitted to each of the response terminals 4 (S206) and receives a correspondence notification (S201). The status notification display unit 455 of the response terminal 4 displays the number of response notifications when the response terminal communication unit 42 receives the second status notification. The status notification display unit 455 generates display data of the call request screen 610 in which the number of response terminal identification information that has transmitted the response notification is changed, and displays the display data on the response terminal display unit 43.

As described above, in the calling system 1, the calling terminal 2 displays a plurality of calling buttons corresponding to a plurality of requirements in a selectable manner. Thereby, the calling system makes it possible to improve the convenience when the patient calls the medical staff. That is, in the conventional calling system, a patient who is unfamiliar with hospitalization may hesitate to call because he / she does not know when to call a medical worker. On the other hand, when the calling terminal 2 displays the calling buttons corresponding to a plurality of requirements in advance, the patient can determine that the medical staff may be called when those requirements occur, and the call can be made. It becomes easier to do.

Further, in the calling system 1, the answering terminal 4 displays the message and the identification information shown in the calling notification. Thereby, the calling system 1 makes it possible to improve the convenience when the medical staff responds to the calling of the patient. That is, the medical staff can identify the patient who called based on the identification information, and can prepare necessary items such as medicines and water in advance based on the requirements and go to the patient. , You can complete the matter with one visit, and the response will be smooth. In addition, the smooth response improves the convenience for the patient.

Further, in the calling system 1, the answering terminal 4 transmits the correspondence notification to the server 3 when the medical worker inputs that the call notification is to be handled. Further, when the response terminal 4 receives the status notification from the server 3 that has received the response notification, the answer terminal 4 displays that the received call notification is being responded to. As a result, the calling system 1 makes it easy for a plurality of medical staff to grasp the status of the response to the calling by the patient, and improves the convenience of the medical staff.

Further, in the calling system 1, when the server 3 receives the correspondence notification from the same number of answering terminals 4 as the number of people associated with the message shown in the calling request, the server 3 transmits the status notification to each of the plurality of answering terminals 4. do. As a result, the calling system 1 makes it possible to easily secure the number of medical workers required for the request and smoothly respond to the calling.

Further, in the calling system 1, the answering terminal 4 displays the number of answering terminals 4 that have sent the correspondence notification, or the identification information of the answering terminal 4 that has sent the correspondence notification. As a result, the calling system 1 enables the medical staff to easily grasp the response status of other medical staff.

Further, in the calling system 1, the calling terminal 2 changes the display mode of the calling button when the reception notification is received from the server 3 and when the response start notification is received from the server 3. As a result, the patient can know that the call request has been transmitted, and the call system 1 makes it possible to give the patient a sense of security.

In the above description, in the call processing S109 and S115, the call request screen 610 is displayed on the answer terminal display unit 43, but the displayed screen is not limited to such an example. FIG. 13 is a diagram showing an example of another call request screen 630. The call request screen 630 includes a response terminal identification information 631, a position information display button 632, an unsupported call request display object 633, and a corresponding call request display object 634.

The answering terminal identification information 631 is information for identifying the answering terminal 4 displaying the call request screen 630. The position information display button 632 is an object for displaying the position information screen. The unsupported call request display object 633 is an object for displaying information related to a call request whose response status is "unsupported" among the call requests transmitted from the call terminal 2. The responding call request display object 634 is an object for displaying information related to a call request whose response status is "corresponding" among the call requests transmitted from the calling terminal 2. In this way, by simultaneously displaying the call request whose response status is "not supported" and the call request whose response status is "in response", it is possible to easily grasp the response status to the call from the patient. ..

The answering terminal 4 is either a call request screen 610 or 630 depending on the settings stored in advance or the terminal type of the answering terminal 4 (for example, whether it is a multifunctional mobile phone or a tablet terminal). You may decide whether to display. For example, the call request screen 610 is displayed on the answer terminal 4 which is a multifunctional mobile phone carried by a medical worker, and the call request screen 630 is displayed on the answer terminal 4 which is a tablet terminal permanently installed in the nurse station. May be good.

In the above description, in S108 of the call processing, the position information transmission unit 335 shall transmit the position information of the equipment and the medical staff, but the present invention is not limited to such an example. The position information transmission unit 335 may transmit only the position information of the equipment necessary for the requirements included in the call request received in S102 to each of the plurality of answering terminals 4. The equipment required for the requirement is the equipment associated with the requirement in the requirement table T1. In this case, the call notification display unit 453 of the answer terminal 4 displays the received position information of the equipment on the answer terminal display unit 43. As a result, the calling system 1 enables the medical staff to easily grasp the location information of the equipment necessary for the business.

Further, in this case, the position information transmission unit 335 may transmit only the position information of the equipment whose position information is included in the predetermined range to each of the plurality of response terminals 4. That is, if the equipment is in the patient's room, it is likely that the equipment is being used for other purposes. On the other hand, if the equipment is in a given equipment yard, it is likely that the equipment is usable. Therefore, the position information transmission unit 335 transmits only the position information of the equipment in the predetermined equipment storage area. This makes it possible for medical staff to easily grasp the location information of equipment that can be used.

In the above description, in S107 of the call processing, the position information acquisition unit 334 calculates the position information of the equipment and the medical staff based on the detection information received from the detection terminal 5, but only in such an example. I can't. For example, the location information acquisition unit 334 acquires location information directly from a terminal having a location information acquisition function such as GPS (Global Positioning System) installed in the equipment or carried by a medical worker via the network 6. You may. Further, in this case, the response terminal 4 may have a position information acquisition function and may transmit the position information to the server 3.

It will be appreciated by those skilled in the art that various changes, substitutions and modifications can be made to this without departing from the spirit and scope of the invention. For example, the processes of the above-mentioned parts may be executed in different orders as appropriate within the scope of the present invention. Further, the above-described embodiments and modifications may be carried out in appropriate combinations within the scope of the present invention.

1 Call system 2 Call terminal 21 Call terminal storage unit 22 Call terminal communication unit 23 Call terminal display unit 24 Call terminal operation unit 25 Call terminal processing unit 3 Server 31 Server storage unit 32 Server communication unit 33 Server processing unit 4 Response terminal 41 Response Terminal storage unit 42 Response terminal communication unit 43 Response terminal display unit 44 Response terminal operation unit 45 Response terminal processing unit

Claims (13)

A calling system having a plurality of calling terminals used by a patient, a plurality of answering terminals used by a medical staff, and a server.
Each of the plurality of calling terminals
A call terminal display unit that can selectably display multiple call buttons corresponding to multiple requirements, and
When any of the plurality of call buttons is selected by the patient who uses the call terminal, the message corresponding to the selected call button and the identification information of the call terminal are included. It has a calling terminal transmitting unit that transmits a calling request to the server, and has.
When the server receives the call request from any of the plurality of call terminals, the server sends a call notification including the requirements and identification information included in the received call request to the plurality of answer terminals. Has a server transmitter to send to each of
Each of the plurality of answering terminals has an answering terminal display unit that displays the message and identification information included in the received call notification when the call notification is received from the server.
A calling system characterized by that. When each of the plurality of answering terminals is input to correspond to the call notification by a medical worker who uses the answer terminal, each of the plurality of answer terminals transmits a correspondence notice indicating that the call notification is to be dealt with to the server. It also has a response terminal transmitter,
When the server transmission unit receives the response notification from any one of the plurality of response terminals, the server transmission unit sends a status notification indicating that the call notification corresponding to the received response notification is being supported. It is transmitted to each of the plurality of response terminals and
When the status notification is received from the server, the answering terminal display unit displays that the received call notification is being supported.
The calling system according to claim 1. The server further has a storage unit that stores the plurality of requirements and the number of people required for each requirement in association with each other.
When the server transmission unit receives the correspondence notification from the same number of answering terminals as the number of people associated with the message included in the received call request among the plurality of calling terminals, the server transmitting unit sends the status notification to the plurality of responding terminals. Send to each of the answering terminals,
The calling system according to claim 2. The storage unit stores the call request received from the call terminal and the number of correspondence notifications received for the call request in association with each other.
The server transmission unit transmits a second status notification including the number of response notifications received for the call notification corresponding to the received response notification to each of the plurality of answering terminals.
The calling system according to claim 3, wherein the response terminal display unit displays the number of correspondence notifications when the second status notification is received from the server. The response terminal transmission unit transmits the correspondence notification including the identification information of each response terminal to the server.
The server transmission unit transmits a status notification including identification information included in the received correspondence notification to each of the plurality of response terminals.
When the response terminal display unit receives the status notification from the server, the response terminal display unit displays the identification information included in the status notification.
The calling system according to any one of claims 2-4. When the response notification is received from any one of the plurality of response terminals, the server transmission unit sends the call request to the calling terminal that has transmitted the call request corresponding to the received response notification. Send a response start notification including the included requirements,
When the response terminal display unit receives the response start notification, the response terminal display unit changes the display mode of the call button corresponding to the message included in the received response start notification.
The calling system according to any one of claims 2-5. When the server transmission unit receives the call request from any of the plurality of call terminals, the server transmission unit transmits a reception notification including a message included in the call request to the call terminal.
When the response terminal display unit receives the reception notification, the response terminal display unit changes the display mode of the call button corresponding to the message included in the received reception notification.
The calling system according to any one of claims 1-6. The server
A storage unit that stores the plurality of requirements and the equipment required for each requirement among the plurality of facilities in association with each other.
Further, it has a position information acquisition unit for acquiring the position information of the plurality of facilities.
When the server transmission unit receives the call request from any of the plurality of call terminals, the server transmission unit obtains the plurality of location information of the equipment associated with the requirements included in the received call request. Send to each of the answering terminals of
The response terminal display unit displays the received position information.
The calling system according to any one of claims 1-7. A calling method in a calling system having a plurality of calling terminals used by a patient, a plurality of answering terminals used by a medical staff, and a server.
Each of the plurality of calling terminals
Multiple call buttons corresponding to multiple requirements are displayed in a selectable manner.
When any of the plurality of call buttons is selected by the patient who uses the call terminal, the message corresponding to the selected call button and the identification information of the call terminal are included. Send a call request to the server and
When the server receives the call request from any of the plurality of call terminals, the server sends a call notification including the requirements and identification information included in the received call request to the plurality of answer terminals. Send to each of
Each of the plurality of answering terminals displays the message and identification information included in the received call notification when the call notification is received from the server.
A calling method characterized by including. A calling terminal of a calling system having a plurality of calling terminals used by a patient, a plurality of answering terminals used by a medical staff, and a server.
A call terminal display unit that can selectably display multiple call buttons corresponding to multiple requirements, and
When any of the plurality of call buttons is selected by the patient who uses the call terminal, the message corresponding to the selected call button and the identification information of the call terminal are included. In addition, a calling terminal transmitting unit that transmits a calling request requesting that the message and the identification information be displayed on each of the plurality of answering terminals to the server.
A calling terminal characterized by having. It is a program of a calling terminal of a calling system having a plurality of calling terminals used by a patient, a plurality of answering terminals used by a medical staff, and a server.
Multiple call buttons corresponding to multiple requirements are displayed in a selectable manner.
When any of the plurality of call buttons is selected by the patient who uses the call terminal, the message corresponding to the selected call button and the identification information of the call terminal are included. In addition, a call request requesting that the message and the identification information be displayed on each of the plurality of answering terminals is transmitted to the server.
A program characterized by causing the calling terminal to execute such a thing. A calling system having a plurality of answering terminals used by medical professionals and a server that communicates with a plurality of calling terminals used by patients.
The server makes a call request from any of the plurality of calling terminals, including the message selected by the patient who uses the calling terminal among the plurality of messages and the identification information of the calling terminal. It has a server transmission unit that, when received, transmits a call notification including the message and identification information included in the received call request to each of the plurality of answering terminals.
Each of the plurality of response terminals
A response terminal display unit that displays the message and identification information included in the received call notification when the call notification is received from the server.
It has a response terminal transmission unit that transmits a response notification indicating that the call notification is supported to the server when a medical worker who uses the response terminal inputs that the call notification is to be supported. ,
When the server transmission unit receives the response notification from any one of the plurality of response terminals, the server transmission unit sends a status notification indicating that the call notification corresponding to the received response notification is being supported. It is transmitted to each of the plurality of response terminals and
When the status notification is received from the server, the answering terminal display unit displays that the received call notification is being supported.
A calling system characterized by that. A calling method in a calling system having a plurality of answering terminals used by medical staff and a server communicating with a plurality of calling terminals used by a patient.
The server makes a call request from any of the plurality of calling terminals, including the message selected by the patient who uses the calling terminal among the plurality of messages and the identification information of the calling terminal. When received, a call notification including the message and identification information included in the received call request is transmitted to each of the plurality of answering terminals.
Each of the plurality of response terminals
When the call notification is received from the server, the message and identification information included in the received call notification are displayed.
When a medical worker who uses the answering terminal inputs that the call notification is to be handled, a response notification indicating that the call notification is supported is transmitted to the server.
When the server receives the response notification from any one of the plurality of response terminals, the server issues a plurality of status notifications indicating that it is responding to the call notification corresponding to the received response notification. Send to each of the answering terminals of
When the answering terminal receives the status notification from the server, it displays that it is responding to the received call notification.
A calling method characterized by including.

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