JP2022002097A - Article sales method, program and terminal device - Google Patents

Abstract

To provide an article sales method that can reduce a burden on staff and eliminate money troubles, in a visit service, when the staff such as a helper purchases an article on behalf of a user.SOLUTION: A server device 1 performs short-range wireless communication with a wireless tag 5 of a helper's IC card 3 read wirelessly by a terminal device 2 used by a helper to read helper identification information, and performs short-range wireless communication with a user's wireless tag 4 to read user identification information. Then, these items of the identification information are authenticated, and the authentication results are transmitted to the terminal device 2. After the authentication, when an instruction of selecting an article to be purchased by the helper is made on an article purchase screen, ordering processing of the selected and instructed article is performed on condition that signature input of the user or the like is performed.SELECTED DRAWING: Figure 1

Description

The present invention relates to a product sales method, a program, and a terminal device in which a staff member such as a helper visits a user to provide a predetermined service, and the staff member purchases a necessary product.

In the home-visit care service where a helper visits the user's (caregiver's) home to provide various assistance in daily life, the helper keeps various records (visit destination, visit date and time, service content, etc.) related to the service provision record. It is necessary to leave it as appropriate. In addition, the person in charge of managing the home-visit care service needs to regularly process a large number of slips submitted by a number of helpers for cost claims (especially insurance claims).

Conventionally, each helper manually records the service provision record in the home-visit care service, which is a heavy burden in daily work. In addition, the work of organizing and tabulating slips, which is performed by the person in charge of managing the home-visit care service, is generally done manually, and since the work tends to be concentrated especially at the end of the month, long overtime work occurs. Problem is occurring.
On the other hand, due to the nature of home-visit care services, there are often no third parties other than helpers and users at the site where the service is provided. In order to accurately record the performance of service provision, it is desirable to be able to correctly identify the helper who visited even in the field where there is no third party.

In order to solve such a problem, there is a device that can automatically record the accurate service provision record in the visit service and reduce the burden on the helper who is in charge of the service provision work.

In the system, the helper holds the IC card 3 having a built-in wireless tag over the terminal device 2, reads the helper identification information from the wireless tag, and transmits the helper identification information to the server device 1. The server device 1 authenticates the terminal device 2 based on the helper identification information. When the helper starts providing the service, the terminal device 2 authenticated by the server device 1 is held over the wireless tag 4 installed in the user's house or the like, and the user identification information is read from the wireless tag 4. , Sent to the server device 1. When the server device 1 receives the user identification information from the helper terminal device 2, the server device 1 provides information on the service provision record including the user identification information, the helper identification information of the terminal device 2, and information on the current date and time. Is recorded in the performance management database 154.

Utility model registration No. 3181163

By the way, at the visiting home, the helper may be asked by the user to shop for daily necessities. In the past, helpers deposit money from users, go shopping, and hand over products and change to users.
However, shopping is outside the scope of the planned service, and there is a problem that the burden on the helper is heavy. In addition, there is a problem that it may cause trouble because it involves giving and receiving money.

The present invention has been made in view of the above-mentioned problems of the prior art, and when a staff member such as a helper purchases a product on behalf of a user in a visiting service, the burden on the staff member can be reduced and financial troubles can be eliminated. The purpose is to provide possible product sales methods, programs and terminal devices.

In order to solve the problems of the above-mentioned prior art and achieve the above-mentioned object, the product purchasing method of the present invention is carried by the staff in a visit service in which the staff visits the user's home and provides a predetermined service. The identification information of the staff can be read by short-range wireless communication from the first wireless tag, and the short-range radio is installed from the second wireless tag installed at the location of the user or carried by the user. It is provided with a wireless tag reading unit capable of reading the user's identification information by communication and a terminal-side communication unit capable of connecting to a predetermined communication network, and is executed by using a terminal device carried by the staff. In the product purchasing method, the first step in which the terminal device reads out the identification information of the staff from the first wireless tag of the staff by short-range wireless communication, and the use of the product from the second wireless tag of the user. The second step in which the terminal device reads out the identification information of the person by short-range wireless communication, and the process for authenticating the identification information of the staff and the identification information of the user read out in the first step are described above. The third step performed by the terminal device, the fourth step of displaying the product purchase screen on the display of the terminal device when the certification of the third step is successful, and the fourth step are displayed. A fifth step of inputting a product selection instruction to be purchased from the product purchase screen, and a sixth step of performing a process for inputting the user's consent to purchase the product after the fifth step. And, after the sixth step, there is a seventh step of ordering the product instructed to be selected.

Preferably, the sixth step reads the user's identification information from the second radio tag of the user by short-range wireless communication and authenticates the user, and the seventh step is the sixth step. If the certification of the process is successful, the order processing is performed.

Preferably, the sixth step performs the user's signature input process.

Preferably, after the sixth step, an eighth step of providing information about the selected product to the facility to which the staff belongs or a person concerned with the user and obtaining consent is further performed. In the seventh step, the ordering process is performed when the consent is obtained in the eighth step.

The program of the present invention can read out the identification information of the staff by wireless communication from the first wireless tag carried by the staff in the visit service in which the staff visits the user's house and provides a predetermined service. It is possible to connect to a predetermined communication network with a wireless tag reading unit that can read the user's identification information by wireless communication from a second wireless tag installed at the user's location or carried by the user. A first program that includes a terminal-side communication unit and is executed by a terminal device carried by the staff, and reads out the identification information of the staff from the first wireless tag of the staff by short-range wireless communication. The process, the second step of reading the user's identification information from the user's second wireless tag by short-range wireless communication, the staff's identification information read out in the first step, and the user's identification information. A third step of performing a process for authenticating the identification information, a fourth step of displaying a product purchase screen on the display of the terminal device when the authentication of the third step is successful, and the above-mentioned A fifth step in which a selection instruction for a product to be purchased is input from the product purchase screen displayed in the fourth step, and after the fifth step, for inputting the consent of the user to purchase the product. The terminal device is made to execute the sixth step of performing the process.

Preferably, when the program is activated, the display prompts the user to bring the first card equipped with the first wireless tag of the staff closer to the wireless tag reading unit before the first step. A message urging the display to bring the second card equipped with the second wireless tag of the staff closer to the wireless tag reading unit is displayed on the display before the second step.

Preferably, the sixth step reads the user's identification information from the second radio tag of the user by short-range wireless communication and authenticates the user, and the seventh step is the sixth step. If the certification of the process is successful, the order processing is performed.

Preferably, the sixth step performs the user's signature input process.

The terminal device of the present invention can read out the identification information of the staff by wireless communication from the first wireless tag carried by the staff in the visit service in which the staff visits the user's house and provides a predetermined service. , Can be connected to a predetermined communication network with a wireless tag reading unit that can read the user's identification information by wireless communication from a second wireless tag installed at the user's location or carried by the user. It is a terminal device having a terminal-side communication unit and a processing unit, and is carried by the staff. The wireless tag reading unit wirelessly obtains identification information of the staff from the first wireless tag of the staff. The first step of reading, the second step of wirelessly reading the user's identification information from the second wireless tag of the user by the wireless tag reading unit, and the staff reading in the first step. When the third step in which the processing unit performs the process for authenticating the identification information of the user and the identification information of the user and the authentication in the third step are successful, the product purchase screen is displayed on the terminal device. A fourth step in which the processing unit performs the process of displaying on the display of the above, a fifth step in which a selection instruction of a product to be purchased is input from the product purchase screen displayed in the fourth step, and the fifth step. After the step of, the sixth step of the processing unit performing the process for inputting the consent of the user to purchase the product is executed.

According to the present invention, in a visit service, when a staff member such as a helper purchases a product on behalf of the user, the burden on the staff member can be reduced and the trouble of money can be eliminated. Can be provided.

FIG. 1 is a diagram showing an example of an overall configuration of a visit service management system according to an embodiment of the present invention. FIG. 2 is a read message screen for reading information from the helper wireless tag displayed on the display of the terminal device after the launch of the product sales application according to the present embodiment. FIG. 3 is a diagram of a screen displayed on the display of the terminal device 2 when the helper information from the wireless tag is successfully read after the read message screen shown in FIG. 2. FIG. 4 is a read message screen for reading information from the user's wireless tag displayed on the display of the terminal device after the product sales application is launched. FIG. 5 is a diagram of a screen displayed on the display of the terminal device when the user information is successfully read from the wireless tag after the read message screen shown in FIG. 4. FIG. 6 is a diagram showing an example of a product purchase screen displayed on the display of the terminal device 2. FIG. 7 is a diagram showing a signature input screen for inputting a user's signature after the helper gives an instruction to select a product to be purchased. FIG. 8 is a functional block diagram of the terminal device shown in FIG. FIG. 9 is a functional block diagram of the server device shown in FIG. FIG. 10 is a flowchart for explaining a processing flow of the product selling method according to the embodiment of the present invention.

Hereinafter, the visit service management system to which the product sales method according to the embodiment of the present invention is applied will be described.
FIG. 1 is a diagram showing an example of an overall configuration of a visit service management system according to an embodiment of the present invention.
The home-visit service management device shown in FIG. 1 is a device used in the work of a home-visit care service in which a helper visits a user and provides various assistance in daily life, and is a heavy burden in the work of the helper. Automatically record service provision results. The visit service management device shown in FIG. 1 includes a server device 1 that communicates via a communication network 9 and a plurality of terminal devices 2.

Each helper carries an IC card 3 having a built-in wireless tag (for example, an RFID tag) and a terminal device 2 having a wireless tag reader function. When performing the visit service, the helper causes the server device 1 to authenticate the terminal device 2. When the helper holds the IC card 3 over the terminal device 2, the terminal device 2 reads the helper identification information from the wireless tag of the IC card 3 by short-range wireless communication by the reader function. When the terminal device 2 reads the helper identification information from the wireless tag, the terminal device 2 transmits the helper identification information to the server device 1. The server device 1 checks whether the helper identification information received from the terminal device 2 matches the registered helper identification information, and if it matches, authenticates the terminal device 2 as a terminal operated by a legitimate helper. When the helper visits the user and starts providing the service, the helper holds the terminal device 2 authenticated by the server device 1 over the wireless tag 4 installed in the user's house or the like. The terminal device 2 reads the user identification information from the wireless tag 4 by short-range wireless communication and transmits it to the server device 1. The wireless tag 4 may be mounted on the user card, for example.

In the product selling method of the present embodiment, when the helper is at the user's home, the first wireless tag of the helper's IC card 3 and the second wireless tag 4 (for example, RFID tag) of the user's home are used as terminals. A helper can purchase a product for a user using the terminal device 2 on condition that the device 2 is brought close to the device and authenticated.

When the server device 1 receives the user identification information of the user from the terminal device 2 of the helper who visited the user, the server device 1 receives the user identification information, the helper identification information of the terminal device 2, and information regarding the current date and time. Record the information of the service provision record including and. As a result, the information related to the service provision record can be automatically recorded in the server device 1, so that the work load of the helper can be reduced. In addition, since the identity of the helper can be confirmed at the site where the service is provided, an accurate service provision record can be recorded.

Further, the server device 1 authenticates the helper and user identification information read wirelessly by the terminal device 2, and transmits the authentication result to the terminal device 2.
Further, when the helper gives an instruction to select a product to be purchased on the product purchase screen after the authentication, the server device 1 processes the ordering of the product for which the selection instruction is given, provided that the user's signature is input or the like. I do.

FIG. 2 is a read message screen 110 for reading information from the helper wireless tag 5 displayed on the display of the terminal device 2 after the product sales application according to the present embodiment is launched. FIG. 3 is a screen 113 displayed on the display of the terminal device 2 when the helper information from the wireless tag 5 is successfully read after the read message screen 110 shown in FIG. On the screen 113, there is a "purchase history" button image for confirming the product purchase history of the helper by the designated operation. A "purchase history" button image for confirming the purchase history of the user may be provided.

FIG. 4 is a read message screen 120 for reading information from the user's wireless tag 4 displayed on the display of the terminal device 2 after the product sales application is launched. FIG. 5 is a screen 123 displayed on the display of the terminal device 2 when the user information is successfully read from the wireless tag 4 after the read message screen 120 shown in FIG.

FIG. 6 is an example of the product purchase screen 131 displayed on the display of the terminal device 2. FIG. 7 is an example of a signature input screen 133 for inputting a user's signature after the helper gives an instruction to select a product to be purchased.

FIG. 8 is a functional block diagram of the terminal device 2 shown in FIG.
As shown in FIG. 8, the terminal device 2 includes, for example, a wireless tag reading unit 21, a display 23, an operation unit 25, a communication unit 27, a memory 29, and a processing unit 31.
The wireless tag reading unit 21 performs short-range wireless communication with the wireless tag 4 and the wireless tag 5 shown in FIG.
The display 23 displays the screen generated by the processing unit 31.
The operation unit 25 is a touch panel of the display 23, operation buttons, voice input, and the like.
The communication unit 27 communicates with the server device 1 via the network.
The memory 29 stores the program PRG1 and data executed by the processing unit 31.
The processing unit 31 executes the program PRG1 and comprehensively performs the processing of the terminal device 2 shown below.
The program PRG1 is installed as an application, for example, when the terminal device 2 is a smartphone.

FIG. 9 is a functional block diagram of the server device 1 shown in FIG.
As shown in FIG. 9, the server device 1 has, for example, a communication unit 57, a memory 59, and a processing unit 51.
The communication unit 57 communicates with the terminal device 2 via the network.
The memory 59 stores the program PRG2 and data executed by the processing unit 51.
The processing unit 51 executes the program PRG2 and comprehensively performs the processing of the server device 1 shown below.

Hereinafter, the processing flow of the product sales method according to the embodiment of the present invention will be described.
FIG. 10 is a flowchart for explaining a processing flow of the product selling method according to the embodiment of the present invention.
Step ST1:
The helper launches a product sales application (PRG1) on his / her own terminal device 2.

Step ST2:
As shown in FIG. 2, the processing unit 31 of the terminal device 2 shown in FIG. 7 displays a reading message screen 110 for reading information from the wireless tag 5 of the helper IC card 3 on the display 23.

Step ST3:
Short-range wireless communication is performed with the wireless tag 5 of the helper IC card 3 via the wireless tag reading unit 21 of the terminal device 2, and the helper identification information and the helper information are acquired and stored in the memory 29.
Then, by designating and operating "helper authentication", the processing unit 51 authenticates based on the helper identification information. The authentication is performed, for example, by transmitting the helper identification information from the terminal device 2 to the server device 1 and performing the authentication in the server device 1, and returning the result to the terminal device 2.

Step ST4:
The processing unit 31 of the terminal device 2 displays a screen 113 showing the acquired helper information shown in FIG. 3 on the display 23 when the authentication in step ST3 is successful.

Step ST5:
As shown in FIG. 4, the processing unit 31 of the terminal device 2 shown in FIG. 7 displays a read message screen 120 for reading information from the user's wireless tag 4 at the user's home on the display 23.

Step ST6:
Short-range wireless communication is performed with the user's wireless tag 4 via the wireless tag reading unit 21 of the terminal device 2, user identification information and user information are acquired, and stored in the memory 29.
Then, by designating and operating "user authentication", the processing unit 51 authenticates based on the user identification information. The authentication is performed, for example, by transmitting the user identification information from the terminal device 2 to the server device 1 and performing the authentication in the server device 1, and returning the result to the terminal device 2.

Step ST7:
The processing unit 31 of the terminal device 2 displays the screen 123 showing the acquired user information shown in FIG. 5 on the display 23 when the authentication in step ST6 is successful.

Step ST8:
When the helper specifies and operates the "purchase" shown in FIG. 5, the processing unit 51 of the terminal device 2 displays the product purchase screen 131 shown in FIG. 6 on the display 23. The product purchase screen 131 is displayed, for example, based on the information received from the server device 1.

Step ST9:
For example, the helper searches for a product on the product purchase screen 131 of the terminal device 2, and selects and operates the product to be purchased while consulting with a nearby user. As a result, the purchase product selection instruction is input to the terminal device 2. The purchased product selection instruction is transmitted from the terminal device 2 to the server device 1.

Step ST10:
Following step ST9, the processing unit 51 of the terminal device 2 displays the sign input screen 133 shown in FIG. 7 on the display 23. The user signs by hand on the sign input screen 133 with a finger, a pen, or the like. The signature can be used as proof that the user has consented to the purchase. The entered signature information is transmitted from the terminal device 2 to the server device 1.

Step ST11;
The processing unit 51 of the server device 1 stores the purchased product selection instruction received from the terminal device 2 in step ST9 and the sign information received in step ST10 in the memory 59 shown in FIG.
The processing unit 51 of the server device 1 performs a process of notifying, for example, the user information and the purchased product information included in the purchased product selection instruction to the facility to which the user belongs or the person concerned of the user. Then, the purchase product selection instruction is treated as legitimate on the condition that the notification of purchase confirmation / consent is received from the facility or the person concerned.

Step ST12:
The processing unit 51 of the server device 1 performs order processing of the instructed product in response to the purchase product selection instruction in step ST11. The processing unit 51 performs processing for delivering the purchased product to the user's home or a designated place in the order processing.

As described above, according to the product sales method of the present embodiment, short-range wireless communication between the user's wireless tag 4 and the helper's wireless tag 5 can be performed using the terminal device 2. The helper can operate the terminal device 2 to perform an online product purchase procedure for the user.
Therefore, the helper can perform the online product purchase procedure for the user only when the user is at the user's home where short-range wireless communication is possible, and the product is illegally purchased outside the user's home. There is no such thing.

Further, according to the product sales method of the present embodiment, as shown in FIG. 9, after the purchased product selection instruction (step ST8) is performed, the signature input screen 133 shown in FIG. 7 is displayed and the user's signature is input. To request. As a result, only the products that the user has agreed to can be ordered.

According to the product sales method of the present embodiment, it is not necessary for the user to be handed over money to go shopping, so that the burden on the user can be reduced and unnecessary troubles can be eliminated.

Although one embodiment of the present invention has been described above, the present invention is not limited to this, and includes various other variations.

In the above-described embodiment, as shown in FIG. 8, a case where the helper information is read by short-range wireless communication and then the user is read is illustrated, but the reading order may be reversed.

Further, in the above-described embodiment, an example in which a wireless tag for transmitting user identification information is installed in a user's home or the like is given, but in another embodiment of the present invention, an article worn by the user ( A wireless tag may be built in the wristband) or the like.

In the above-described embodiment, for example, an example of reading user identification information from a wireless tag installed in a user's home has been exemplified, but a terminal device receives a beacon from a wireless communication device installed in the user's home and the terminal is used. The device 2 may transmit the beacon to the server device 1. The server device 1 holds in advance the correspondence information between the user identification information of the user's home and the beacon.

In the above-described embodiment, an example of a home-visit care service management device is given, but the present invention is not limited to this, and various home-visit services in which a staff member visits a user and provides a predetermined service. Widely applicable to management equipment.

1 ... Server device 2 ... Terminal device 3 ... IC card 4 ... User wireless tag 5 ... Helper wireless tag 9 ... Communication network 110 ... Read message screen 113 ... Screen 120 ... Read message screen 123 ... Screen 131 ... Product purchase screen 133 ... Sign input screen

Claims (9)

In the visit service in which the staff visits the user's house and provides a predetermined service, the identification information of the staff can be read from the first wireless tag carried by the staff by short-range wireless communication, and the identification information of the staff can be read out. A wireless tag reading unit that can read the user's identification information from a second wireless tag installed at a location or carried by the user by short-range wireless communication, and a terminal side that can connect to a predetermined communication network. It is a product purchasing method that is equipped with a communication unit and is executed using a terminal device carried by the staff.
The first step in which the terminal device reads out the identification information of the staff from the first wireless tag of the staff by short-range wireless communication, and
A second step in which the terminal device reads out the user's identification information from the user's second wireless tag by short-range wireless communication, and
A third step in which the terminal device performs a process for authenticating the identification information of the staff read out in the first step and the identification information of the user.
The fourth step of displaying the product purchase screen on the display of the terminal device when the authentication of the third step is successful, and
A fifth step in which a selection instruction for a product to be purchased is input from the product purchase screen displayed in the fourth step, and a fifth step.
After the fifth step, a sixth step of performing a process for inputting the consent of the user to purchase the product, and a sixth step.
A product purchasing method comprising the seventh step of ordering the selected product after the sixth step. In the sixth step, the user's identification information is read out from the user's second wireless tag by short-range wireless communication and authenticated.
The product purchasing method according to claim 1, wherein the seventh step is an order processing when the certification of the sixth step is successful. The sixth step is the product purchasing method according to claim 1, wherein the user's signature input process is performed. After the sixth step, the eighth step of providing the information about the selected product to the facility to which the staff belongs or the person concerned of the user and obtaining the consent is further provided.
The product purchasing method according to claim 1, wherein the seventh step is the order processing when the consent is obtained in the eighth step. In the visit service in which the staff visits the user's house and provides a predetermined service, the identification information of the staff can be read out by wireless communication from the first wireless tag carried by the staff, and at the location of the user. A wireless tag reading unit that can read the user's identification information by wireless communication from a second wireless tag that is installed or carried by the user, and a terminal-side communication unit that can connect to a predetermined communication network. It is a program that is provided and executed by the terminal device carried by the staff.
The first step of reading the identification information of the staff from the first wireless tag of the staff by short-range wireless communication, and
A second step of reading the user's identification information from the user's second wireless tag by short-range wireless communication, and
A third step of performing a process for authenticating the identification information of the staff read out in the first step and the identification information of the user, and the third step.
The fourth step of displaying the product purchase screen on the display of the terminal device when the authentication of the third step is successful, and
A fifth step in which a selection instruction for a product to be purchased is input from the product purchase screen displayed in the fourth step, and a fifth step.
A program for causing the terminal device to execute a sixth step of performing a process for inputting the consent of the user to purchase the product after the fifth step. When the program is activated, before the first step, a message urging the first card equipped with the first wireless tag of the staff to be brought closer to the wireless tag reading unit is displayed on the display.
The fifth aspect of the present invention, wherein a message prompting the display to bring the second card equipped with the second wireless tag of the staff closer to the wireless tag reading unit is displayed before the second step. program. In the sixth step, the user's identification information is read out from the user's second wireless tag by short-range wireless communication and authenticated.
The program according to claim 5 or claim 6, wherein the seventh step is an order processing when the certification of the sixth step is successful. The program according to claim 5 or claim 6, wherein the sixth step is the signature input processing of the user. In the visit service in which the staff visits the user's house and provides a predetermined service, the identification information of the staff can be read out by wireless communication from the first wireless tag carried by the staff, and at the location of the user. A wireless tag reading unit that can read the user's identification information by wireless communication from a second wireless tag that is installed or carried by the user.
A terminal-side communication unit that can connect to a predetermined communication network,
A terminal device that has a processing unit and is carried by the staff.
The first step of wirelessly reading the identification information of the staff from the first wireless tag of the staff by the wireless tag reading unit, and
A second step of wirelessly reading the user's identification information from the user's second wireless tag by the wireless tag reading unit.
A third step in which the processing unit performs a process for authenticating the identification information of the staff read out in the first step and the identification information of the user.
A fourth step in which the processing unit performs a process of displaying the product purchase screen on the display of the terminal device when the authentication of the third step is successful.
A fifth step in which a selection instruction for a product to be purchased is input from the product purchase screen displayed in the fourth step, and a fifth step.
A terminal device that executes a sixth step in which the processing unit performs a process for inputting the consent of the user to purchase the product after the fifth step.

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