JP2021170316A - Facility management system, facility management method, and facility management program - Google Patents

Abstract

To provide a facility management system, a facility management method, and a facility management program, capable of enhancing convenience of users when the users utilize a plurality of tables within a facility.SOLUTION: A facility management system according to the present invention comprises: an obtainment processing section for obtaining identification information of tables to be disposed within a facility from a user terminal of a person using the facility; an order processing section for obtaining order information of commodities that can be provided at the facility from the user terminal, and associating the order information to be obtained with the identification information of the tables to be obtained by the obtainment processing section; and a coupling processing section for, when the obtainment processing section obtains first identification information of a first table and second identification information of a second table from the user terminal, associating the first identification information and the second identification information each other, or cancelling the association of the first identification information and the second identification information that are associated.SELECTED DRAWING: Figure 1

Description

The present invention relates to a facility management system, a facility management method, and a facility management program.

Conventionally, there is known a system capable of ordering food at a restaurant using a user terminal (see, for example, Patent Document 1). For example, in the system, when a user terminal reads a two-dimensional code provided on a table and selects a dish, order information associated with the table number is transmitted to the facility terminal.

Japanese Unexamined Patent Publication No. 2020-4353

By the way, in a restaurant, a group including a plurality of users (user group) may use a plurality of adjacent tables or move other tables to use a plurality of tables adjacent to each other. be. In such a case, when ordering food or settling the order amount using the user terminal, it is convenient to order the food and settle the order amount for each table. The problem of bad sex arises.

An object of the present invention is to provide a facility management system, a facility management method, and a facility management program capable of improving the convenience of the user when the user uses a plurality of tables in the facility.

The facility management system according to the present invention includes an acquisition processing unit that acquires identification information of a table arranged in the facility from a user terminal of a facility user, and an order for a product that can be provided at the facility from the user terminal. An order processing unit that acquires information and associates the acquired order information with the identification information of the table acquired by the acquisition processing unit, and the first identification information of the first table from the user terminal by the acquisition processing unit. And the second identification information of the second table are acquired, the first identification information and the second identification information are associated with each other or the association of the first identification information and the second identification information associated with each other is released. It is provided with a coupling processing unit and a coupling processing unit.

The facility management method according to the present invention includes an acquisition step in which one or more processors acquire identification information of a table arranged in the facility from the user terminal of the user of the facility, and the facility from the user terminal. An order step of acquiring order information of a product that can be provided and associating the acquired order information with the identification information of the table acquired by the acquisition step, and a first table of the first table from the user terminal by the acquisition step. When the 1 identification information and the 2nd identification information of the 2nd table are acquired, the 1st identification information and the 2nd identification information are associated with each other or the 1st identification information and the 2nd identification information are associated with each other. A join step to disassociate and a way to perform.

The facility management program according to the present invention includes an acquisition step of acquiring identification information of a table arranged in the facility from a user terminal of a user of the facility, and order information of products that can be provided at the facility from the user terminal. The order step for associating the order information to be acquired with the identification information of the table acquired by the acquisition step, and the first identification information and the second table of the first table from the user terminal by the acquisition step. When the second identification information of the above is acquired, the combination step of associating the first identification information and the second identification information with each other or canceling the association of the first identification information and the second identification information associated with each other. , Is a program for causing one or more processors to execute.

According to the present invention, there is provided a facility management system, a facility management method, and a facility management program that can improve the convenience of the user when the user uses a plurality of tables in the facility.

FIG. 1 is a block diagram showing a configuration of a facility management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of product information used in the facility management system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of order acceptance information used in the facility management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of table join information used in the facility management system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of order acceptance information used in the facility management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of a layout of a table of a facility to which the facility management system according to the embodiment of the present invention is applied. FIG. 7 is a diagram showing an example of a table connection screen displayed on the user terminal according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a table joining method in the facility management system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a table connection screen displayed on the user terminal according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a table joining method in the facility management system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a table connection screen displayed on the user terminal according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of an order screen displayed on the user terminal according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of an accounting screen displayed on the user terminal according to the embodiment of the present invention. FIG. 14 is a flowchart showing an example of facility management processing executed by the facility management system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of a table connection screen displayed on the user terminal according to the embodiment of the present invention. FIG. 16 is a diagram showing an example of a table release screen displayed on the user terminal according to the embodiment of the present invention. FIG. 17 is a diagram showing an example of a method of releasing a table in the facility management system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for the purpose of understanding the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.

[Facility management system 1]
As shown in FIG. 1, the facility management system 1 according to the embodiment of the present invention includes a facility management device 2, a user terminal 3, and a facility terminal 4. The facility management device 2, the user terminal 3, and the facility terminal 4 can communicate with each other via a communication network N1 such as the Internet, LAN, WAN, or a public telephone line. A plurality of facility management devices 2, user terminals 3, and facility terminals 4 may be provided.

The facility management device 2 is a device for managing a table installed in a facility such as a restaurant. The facility management device 2 has a function of assigning users who use facilities such as restaurants to one or a plurality of tables. Specifically, the facility management device 2 can assign an empty table in the date and time to a user who wants to use the facility at a desired date and time. In addition, the facility management device 2 can allocate an empty table to a user who comes to the facility without making a reservation.

Further, the facility management device 2 has an order function of receiving an order for a product (for example, food and drink) provided at the facility from the user terminal 3 of the user and outputting the order information to the facility terminal 4.

The user terminal 3 is a terminal (smartphone or the like) owned by the user, and is an operation terminal capable of accessing the website of the facility and ordering a desired product. For example, when a user visits a restaurant and sits at a predetermined table, the user terminal 3 can access the website and place an order for a desired food or drink on the order screen. .. It is also possible for each of the plurality of user terminals 3 to place an order at the same table at the same time.

When the facility terminal 4 acquires the order information from the facility management device 2, the facility terminal 4 outputs the order information to the kitchen terminal (not shown). Further, the facility terminal 4 may have a management function for managing reservation information, table allocation information, order information, accounting information, and the like.

In the present embodiment, the facility management device 2 alone corresponds to the facility management system according to the present invention, but the facility management system according to the present invention is one of the facility management device 2, the user terminal 3, and the facility terminal 4. It may include a plurality of components. For example, when a plurality of components of the facility management device 2, the user terminal 3, and the facility terminal 4 collaborate to share and execute various facility management processes (see FIG. 14) described later, the same. A system including a plurality of components that execute processing can be regarded as a facility management system according to the present invention. For example, the facility management system according to the present invention may be composed of the facility management device 2 and the facility terminal 4.

Hereinafter, as an example of the facility of the present invention, a restaurant that provides food and drink (food, drink, etc.) will be described.

[Facility management device 2]
As shown in FIG. 1, the facility management device 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The facility management device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation with each other. Further, various processes executed by the facility management device 2 may be distributed and executed by one or a plurality of processors.

The communication I / F 24 connects the facility management device 2 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the user terminal 3 and the facility terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 includes the product information D1, the order acceptance information D2, and the table join information D3. FIG. 2 is a diagram showing an example of product information D1, FIG. 3 is a diagram showing an example of order reception information D2, and FIG. 4 is a diagram showing an example of table join information D3.

Product information D1 is information (menu information) regarding products (food and drink) that can be provided at a restaurant. As shown in FIG. 2, the product information D1 includes information such as a product ID, a product name, an amount of money, and an image. The product ID is food and drink identification information. The product name is the name of food and drink. The image is a photograph or an illustration showing the food or drink.

The product information D1 is registered in advance by the manager of the restaurant and is updated as needed. For example, the restaurant manager can access the menu registration page managed by the facility management device 2 to register and edit the product information D1.

The order acceptance information D2 is order information related to an order received from the user through the user terminal 3. As shown in FIG. 3, the order acceptance information D2 includes information such as a table number, the number of users, a user terminal, an order number, an ordered product, and the number of orders. The table number is identification information for identifying a table arranged in a restaurant. The number of users is the number of users who use the table. The information on the number of users is included in the information acquired from the user terminal 3. The information on the number of users may be included in the information acquired from the operation terminal (not shown) operated by the staff of the restaurant, the facility terminal 4 that manages the reservation, and the like. For example, when the staff asks the number of users from the user when guiding the user who came to the restaurant to the table, the table number and the number of users are input to the operation terminal. When the control unit 21 acquires each information of the table number and the number of users from the operation terminal, the control unit 21 associates the table number and the number of users with each other in the order reception information D2. In addition, when the user registers the number of users when making a reservation for a restaurant, the control unit 21 displays the user information (user name, number of users, etc.) and the table assigned to the user from the facility terminal 4. The table number is acquired, and the table number and the number of users are associated with each other in the order reception information D2.

The user terminal is identification information of the user terminal 3 from which the ordered product has been ordered. When an order is placed by one user terminal 3 at the table, the identification information of one user terminal 3 is registered, and when an order is placed by a plurality of user terminals 3 at the table, a plurality of items are registered. The identification information of the user terminal 3 of the above is registered in association with the ordered product. The order number is identification information that identifies the user's order. The control unit 21 registers the numbers (order numbers) in the order acceptance information D2, for example, in the order in which orders are received from the user, that is, in the order in which orders are received from the user terminal 3. The ordered product is information indicating the contents of the order. In the ordered product, the product name of the product (food and drink) selected by the user among the product names included in the product information D1 (see FIG. 2) is registered. The order number is associated with each ordered product. The number of orders is information indicating the quantity of food and drink included in one order.

The order acceptance information D2 indicates the information at the current time. Further, in the order reception information D2, each information of the number of users, the user terminal, the order number, the ordered product, and the number of orders is registered in association with each other for each table. In the example shown in FIG. 3, tables T1 to T9 having table numbers "1" to "9" are arranged in the restaurant (see FIG. 6), and order numbers "001" to T1 are arranged in table T1 having table number "1". An order of "004" is placed, then an order of order numbers "005" and "006" is placed in table T2 of table number "2", and then an order number "007" is placed in table T5 of table number "5". "009" indicates that an order has been placed.

Although the details will be described later, the control unit 21 registers the order reception information D2 every time the food and drink order is received as described above, and outputs the order reception information D2 to the facility terminal 4. When the facility terminal 4 acquires the order reception information D2, it outputs the order reception information D2 to the kitchen terminal and gives a cooking instruction or the like. The order acceptance information D2 is also used for accounting processing (settlement processing) related to the user's usage fee (order amount). Further, the order acceptance information D2 may be deleted when the settlement process is completed.

The table join information D3 is information indicating a join relationship when a plurality of tables are joined. As shown in FIG. 4, the table join information D3 includes information such as a table number, a join table number, a join status, and a join source user terminal. The table number is identification information for identifying a table arranged in a restaurant. The join table number is identification information that identifies a table (join table) to be joined to the table of the table number. The join status is information indicating whether or not another table is joined to the target table. The combination source user terminal is identification information that identifies the user terminal 3 of the user who has given the combination instruction (described later). The control unit 21 registers the table join information D3 based on the operation (join operation) described later by the user terminal 3 of the user.

As another embodiment, a part or all of the information such as the product information D1, the order reception information D2, and the table join information D3 can be accessed from the user terminal 3, the facility terminal 4, or the facility management device 2. It may be stored in a different server. In this case, the control unit 21 of the facility management device 2 acquires the information from the user terminal 3, the facility terminal 4, or the server, and executes each process such as the facility management process (see FIG. 14) described later. You may.

In addition, the storage unit 22 also stores data on various screens such as a table combination screen (see FIG. 7), an order screen (see FIG. 12), and an accounting screen (see FIG. 13) displayed on the user terminal 3. ..

Further, the storage unit 22 stores a control program such as a facility management program for causing the control unit 21 to execute the facility management process (see FIG. 14) described later. For example, the facility management program is non-temporarily recorded on a computer-readable recording medium such as USB, CD, or DVD, and is electrically connected to the facility management device 2 by a USB drive, CD drive, or DVD drive. It is read by a reading device (not shown) such as, and stored in the storage unit 22. Further, the facility management program may be downloaded from a server accessible from the facility management device 2 and stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the facility management device 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

By the way, in a restaurant, a user group including a plurality of users may use a plurality of adjacent tables, or move other tables to use a plurality of tables adjacent to each other. In such a case, when ordering food or settling the order amount using the user terminal 3, it is necessary to order the food and settle the order amount for each table. The problem of inconvenience arises. On the other hand, in the facility management device 2 according to the present embodiment, it is possible to improve the convenience of the user when the user uses a plurality of tables in the facility.

Specifically, as shown in FIG. 1, the control unit 21 includes various processing units such as an acquisition processing unit 211, an order processing unit 212, a combination processing unit 213, a settlement processing unit 214, and a presentation processing unit 215. In addition, the control unit 21 executes various processes according to the facility management program on the CPU, so that the acquisition processing unit 211, the order processing unit 212, the binding processing unit 213, the settlement processing unit 214, and the presentation processing unit 21 are executed. Functions as 215. Further, a part or all of the processing units included in the control unit 21 may be composed of an electronic circuit. The facility management program may be a program for allowing a plurality of processors to function as the various processing units.

The acquisition processing unit 211 acquires the identification information of the table arranged in the restaurant from the user terminal 3 of the user of the restaurant. Specifically, the acquisition processing unit 211 acquires the identification information (table number) of the table when the two-dimensional code (for example, QR code (registered trademark)) provided on the table is read by the user terminal 3. .. As a result, the facility management device 2 can grasp whether or not each table is in use. The two-dimensional code is an example of the information code of the present invention. Further, the acquisition processing unit 211 is an example of the acquisition processing unit of the present invention.

FIG. 6 shows the table layout of the restaurant. Here, the tables T1 to T9 of the table numbers "1" to "9" are shown. QR codes C1 to C9 are attached to each of the tables T1 to T9. Table number information is registered in each QR code. For example, when a user visits a restaurant and takes a seat at the table T1, the user reads the table number "1" from the QR code C1 of the table T1 using the camera 34 of the user terminal 3. The acquisition processing unit 211 acquires the table number "1" from the user terminal 3.

The acquisition processing unit 211 may acquire the table number by the following method. For example, when the staff of a restaurant hears the number of users from the user when guiding the user who came to the restaurant to the table, the staff of the restaurant inputs the table number and the number of users to the operation terminal. The acquisition processing unit 211 acquires each information of the table number and the number of users from the operation terminal. In addition, when the user registers the number of users when making a reservation for a restaurant, the acquisition processing unit 211 displays the user information (user name, number of users, etc.) and the table assigned to the user from the facility terminal 4. Get the table number. When the acquisition processing unit 211 acquires each information of the table number and the number of users, the acquisition processing unit 211 stores the order reception information D2 (see FIG. 3) in which the table number and the number of users are associated with each other in the storage unit 22.

Further, the acquisition processing unit 211 may acquire the table number in response to the input operation when the user performs an operation of inputting the table number of the table to be used by the user terminal 3.

The order processing unit 212 accepts food and drink orders from users. Specifically, when the table number is acquired by the acquisition processing unit 211, the order processing unit 212 displays an order screen on the user terminal 3 and starts accepting orders for food and drink from the user. As a result, for example, the user of the table T1 can order food and drink using the user terminal 3. For example, the user performs an operation of selecting a desired food or drink on the order screen displayed on the user terminal 3 and confirming the order. The order processing unit 212 is an example of the order processing unit of the present invention.

Further, the order processing unit 212 acquires the order information of the received order, and obtains the order reception information D2 (see FIG. 3) in which the acquired order information and the table number acquired by the acquisition processing unit 211 are associated with each other. It is stored in the storage unit 22. For example, when four users order "product M1", "product M2", "product M3", and "all-you-can-drink" at table T1, the order processing unit 212 provides information on each ordered product and each of them. The order number corresponding to the ordered product is stored in the storage unit 22 in association with the table number "1". Further, the order processing unit 212 may also store the identification information of the user terminal 3 for which the order has been placed in order to store which user terminal 3 has received the order (see FIG. 3). ).

Further, when the order processing unit 212 receives an order for food and drink from the user, the order processing unit 212 outputs the order acceptance information D2 to the facility terminal 4. Specifically, the order processing unit 212 places an order including the order contents of the food and drink ordered by the user, the table number of the table used by the user, the identification information of the user terminal 3, and the order number. The information is output to the facility terminal 4. The order information may include an order date and time (acceptance date and time). When the facility terminal 4 acquires the order reception information D2, it outputs the order reception information D2 to the kitchen terminal and gives a cooking instruction or the like.

The join processing unit 213 executes a join process (grouping) for joining a plurality of tables. Specifically, the join processing unit 213 acquires the table number (first table number) of the first table and the table number (second table number) of the second table from the user terminal 3 by the acquisition processing unit 211. If so, the first table number and the second table number are associated with each other. Further, the coupling processing unit 213 includes a first QR code (first information code of the present invention) provided in the first table and a second QR code (second information code of the present invention) provided in the second table. Is read by the same user terminal 3, the first table number and the second table number are associated with each other. The binding processing unit 213 is an example of the binding processing unit of the present invention. The first table number is an example of the first identification information of the present invention, and the second table number is an example of the second identification information of the present invention.

For example, the user performs a join operation of joining a plurality of tables on the table join screen (see FIG. 7) of the website on the user terminal 3. Specifically, when the user accesses the table join screen on the user terminal 3, the join processing unit 213 causes the user terminal 3 to display a reading screen for reading the QR code attached to the table. For example, when a group of seven users uses the tables T1 and T2, one user A reads the QR code C1 of the table T1 by the user terminal 3A as shown in FIG. When the join processing unit 213 acquires the table number "1" of the table T1, the join processing unit 213 prompts the user A to continuously read the QR code of another table (see FIG. 9). As shown in FIG. 10, the user A reads the QR code C2 of the table T2 by the user terminal 3A. When the join processing unit 213 acquires the table number "2" of the table T2, the join processing unit 213 asks the user A whether or not to join the acquired tables T1 and T2 (see FIG. 11). When the user A presses the "join" button K1 on the screen shown in FIG. 11, the join processing unit 213 acquires the join instruction corresponding to the operation and joins the tables T1 and T2. If the user A wishes to join another table, he / she continues to read the QR code of the other table (see FIG. 11).

When the join processing unit 213 acquires the join instruction of the tables T1 and T2, the join processing unit 213 stores the table join information D3 (see FIG. 4) in which the table number “1” of the table T1 and the table number “2” of the table T2 are associated with each other. It is stored in the part 22. Further, the join processing unit 213 registers "joining" in each join status of the table number "1" and the table number "2" in the table join information D3. Further, in the table join information D3, the join processing unit 213 uses the table number "1" and the table number "1" for the identification information "3A" (join source user terminal) of the user terminal 3A of the user A who has given the join instruction. Register in association with each of 2 ”.

As a result, the user group can use the tables T1 and T2 as one table. For example, the user of the table T1 can order the products of the user of the table T2, and the order amounts of the tables T1 and T2 can be collectively accounted for. For example, each user of the tables T1 and T2 uses his / her own user terminal 3 to select a product on the order screen shown in FIG. 12 and press the "order" button K2 to place an order. be able to. Each user of the tables T1 and T2 can place an order and check out by his / her own user terminal 3 by reading the QR code C1 of the table T1 or the QR code C2 of the table T2 and logging in to the website. It becomes possible to perform operations such as.

Here, the join processing unit 213 may inquire the user of the join destination table whether or not to allow the join of the table. For example, when the user A of the table T1 gives a join instruction (join request) of the table T2 at the user terminal 3A (join source user terminal), the join processing unit 213 uses the user B of the table T2. Inquires the user terminal 3B (combined user terminal) whether or not the table T2 may be joined to the table T1. The join processing unit 213 joins the tables T1 and T2 when the user B permits the join of the table T2, that is, when the permission information is acquired from the user terminal 3B, and the join of the tables T1 and T2 is permitted. Notify the user terminal 3A of the information indicating that the information has been sent. On the other hand, when the user B rejects the join of the table T2, that is, when the refusal information is acquired from the user terminal 3B, the join processing unit 213 does not join the tables T1 and T2, but the tables T1 and T2. Notify the user terminal 3A of the information indicating that the combination of the above is rejected. According to this configuration, it is possible to avoid troubles caused by the user A of the join source (join request source) performing an unintended join by the user B of the join destination table T2.

When the tables T1 and T2 are joined, the user group may use the tables T1 and T2 in a moved and connected state, or may use the tables T1 and T2 without changing the arrangement layout. That is, the "join" is not limited to the state in which a plurality of tables are physically connected.

Further, the join processing unit 213 may join the table T1 and the table T3, or may join the table T1 and the table T8 (see FIG. 6). The join processing unit 213 may set a table that can be joined in advance. For example, the join processing unit 213 may limit the tables that can be joined to adjacent tables in the arrangement layout (see FIG. 6). As a result, for example, the table that can be joined to the table T1 becomes the table T2, T5, T6, the table that can be joined to the table T2 becomes the table T1, T3, T5, T6, T7, and the table that can be joined to the table T6 is the table. It becomes T1, T2, T3, T5, T7, T8, T9.

Further, the join processing unit 213 may join two tables or may join three or more tables.

Further, when a plurality of tables are joined, the join processing unit 213 joins (aggregates) the order information of the orders received in the tables T1 and T2 as shown in FIG. Here, for example, four users out of a group of seven users place an order for a product at the table T1, and three users place an order for a product at the table T2, and then the tables T1 and T2 are combined. If so, the join processing unit 213 joins the order information (see FIG. 3) registered in association with the table numbers "1" and "2" in association with the table numbers "1, 2" (FIG. 5). reference). Further, for example, when the tables T1 and T2 are combined when a group of seven users visits the store, the combination processing unit 213 sets the table number " 1 and 2 ”are combined.

The join processing unit 213 joins the tables T1 and T2 when the user inputs the table numbers "1" and "2" on the table join screen displayed on the user terminal 3, and the table number "1". , "2" may be associated with each other and registered. That is, the table join operation by the user is not limited to the operation of reading the QR code of the table, and may be an operation of inputting or selecting a table number.

When the order processing unit 212 receives an order for a product from the user after the plurality of tables are combined, the order processing unit 212 registers the order information in the order acceptance information D2 in association with the combined table number. As a result, for example, when the user presses the "order history" button K3 on the order screen shown in FIG. 12, the order processing unit 212 receives the order reception information D2 (ordered product,) associated with the table numbers "1, 2". The number of orders) is displayed on the user terminal 3. Further, the order processing unit 212 outputs the order information associated with the combined table number to the facility terminal 4. For example, when the order processing unit 212 accepts an order at the tables T1 and T2, the order processing unit 212 outputs the order information (order acceptance information D2) in which the table numbers "1 and 2" are associated with the ordered product to the facility terminal 4. The order processing unit 212 associates the table number "1" or "2" of the table used by the user who performed the order operation in the tables T1 and T2 with the ordered product, and transmits the order information to the facility terminal 4. It may be output to.

Further, the join processing unit 213 notifies the facility terminal 4 that manages reservations or vacant seats of specific information corresponding to the table numbers when a plurality of table numbers are associated with each other, that is, when a plurality of tables are joined. You may. The specific information is information indicating the table numbers of a plurality of tables to be joined. When the facility terminal 4 acquires the specific information, it registers or updates information such as the number of tables that can be reserved, the table number, and the number of vacant seats among the plurality of tables arranged in the facility.

The settlement processing unit 214 executes the settlement processing of the order amount corresponding to the user's order. When a plurality of tables are joined by the join processing unit 213, the settlement processing unit 214 performs the settlement processing of the total amount of the total amount of the order amounts corresponding to the order information associated with the table number of each table. For example, when the tables T1 and T2 are joined by the join processing unit 213, the settlement processing unit 214 orders the order amount of the product associated with the table number "1" and the order of the product associated with the table number "2". Settle the total amount of money, which is the sum of the amounts. The payment processing unit 214 is an example of the payment processing unit of the present invention.

For example, when the user presses the "to accounting page" button K4 on the order screen shown in FIG. 12, the settlement processing unit 214 causes the user terminal 3 to display the accounting screen shown in FIG. In addition, the settlement processing unit 214 displays the order history and amount information of the tables T1 and T2 together on the accounting screen. When the user presses the "account" button K5 on the accounting screen shown in FIG. 13, the settlement processing unit 214 executes the settlement processing of the total amount of the tables T1 and T2. The settlement processing unit 214 may execute the settlement process for each user included in the user group, or may execute the split bill settlement.

When the user presses the "to order page" button K6 on the accounting screen shown in FIG. 13, the order processing unit 212 displays the order screen shown in FIG. 12 on the user terminal 3 and the user displays the order screen. Allows orders to be accepted.

When the settlement processing unit 214 completes the settlement processing corresponding to the joined table, the join processing unit 213 releases the join of the tables. Specifically, when the settlement processing unit 214 completes the settlement processing of the total amount corresponding to the tables T1 and T2, the join processing unit 213 uses the "join table number" of the table join information D3 (see FIG. 4) and the "join table number". "Combination" is deleted, and the association of the table numbers "1, 2" of the order acceptance information D2 (see FIG. 5) is released.

The presentation processing unit 215 presents various types of information to the user terminal 3. For example, when the acquisition processing unit 211 acquires the table numbers of a plurality of tables from the user terminal 3, predetermined information regarding associating the table numbers with each other is presented to the user terminal 3. Specifically, as shown in FIG. 11, when the table numbers "1" and "2" of the tables T1 and T2 are acquired from the user terminal 3 by the acquisition processing unit 211, "read table: No. Display the message "Do you want to combine 1 and 2?" And the button K1 of "Combine" on the user terminal 3. The presentation processing unit 215 is an example of the presentation processing unit of the present invention.

[User terminal 3]
As shown in FIG. 1, the user terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a camera 34, a communication I / F 35, and the like. The user terminal 3 is, for example, a smartphone, a tablet terminal, or the like owned by a user of a restaurant.

The communication I / F35 connects the user terminal 3 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the facility management device 2 and the facility terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The camera 34 is a digital camera that captures an image of a QR code that is a subject and outputs it as digital image data. The image data captured by the camera 34 is transmitted to the control unit 31. The control unit 31 reads the table number from the image data and transmits it to the facility management device 2.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. The operation display unit 33 displays a table combination screen (see FIG. 7), an order screen (see FIG. 12), an accounting screen (see FIG. 13), and the like. The operation display unit 33 is composed of, for example, a touch panel and accepts a user's touch operation.

The storage unit 32 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 32. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the facility management device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 functions as the browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 displays various information (table combination screen, order screen, accounting screen, etc.) provided from the facility management device 2 via the communication network N1 on the operation display unit 33, and operates the operation display unit 33. It is possible to execute the browser processing to be input to the facility management device 2. That is, the user terminal 3 can function as an operation terminal of the facility management device 2 by executing the browser program by the control unit 31. A part or all of the processing units included in the control unit 31 may be composed of electronic circuits.

For example, in the user terminal 3, when a user operation for making an access request to a predetermined URL corresponding to the website provided by the facility management system 1 is performed, the control unit 31 causes the facility management device 31 to perform the facility management device. The data of the web page of the website is acquired from 2, and the operation display unit 33 displays the web page of the website. For example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a text input operation, or the like. When a dedicated application corresponding to the facility management device 2 is installed on the user terminal 3, the user of the user terminal 3 performs an operation to start the dedicated application on the operation display unit 33. The web page of the website is displayed. Then, the user can display various pages (table combination screen, order screen, accounting screen, etc.) of the website by operating the user terminal 3.

[Facility terminal 4]
As shown in FIG. 1, the facility terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The facility terminal 4 is, for example, an information processing device such as a smartphone, a tablet terminal, or a personal computer. The facility terminal 4 may further have the same functions as the facility management device 2, or may be an information processing device integrated with the facility management device 2.

The communication I / F44 connects the facility terminal 4 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the facility management device 2 and the user terminal 3 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 42 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 42. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the facility management device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

Further, a part or all of information such as product information D1 (see FIG. 2), order acceptance information D2 (see FIGS. 3 and 5), and table join information D3 (see FIG. 4) is stored in the storage unit 42. You may.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 41 controls the facility terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, the control unit 41 functions as the browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42. The browser processing unit 411 displays a web page provided from the facility management device 2 via the communication network N1 on the operation display unit 43, and executes a browser process for inputting an operation on the operation display unit 43 to the facility management device 2. It is possible. That is, the facility terminal 4 can function as an operation terminal of the facility management device 2 by executing the browser program by the control unit 41. A part or all of the processing units included in the control unit 41 may be composed of electronic circuits.

Further, when the control unit 41 acquires the order information (order reception information D2) from the facility management device 2, the control unit 41 outputs the order information to the kitchen terminal (not shown) and gives a cooking instruction or the like. Specifically, when the control unit 41 acquires the order information of the order received at the tables T1 and T2 from the facility management device 2, the control unit 41 prints an order form including the table numbers "1, 2" and the ordered product on the kitchen terminal. Or display it. Further, the control unit 41 may store the order history, accounting information, and the like in the storage unit 42.

[Facility management process]
Next, the facility management process executed in the facility management system 1 will be described with reference to FIG. Specifically, in the present embodiment, the facility management process is executed by the control unit 21 of the facility management device 2. Further, the control unit 21 can execute the facility management process in parallel corresponding to each user terminal 3 in response to the access from each user terminal 3. The control unit 21 may end the facility management process in the middle by a predetermined operation of the user terminal 3.

The present invention can be regarded as an invention of a facility management method for executing one or a plurality of steps included in the facility management process. In addition, one or more steps included in the facility management process described here may be omitted as appropriate. The execution order of each step in the facility management process may be different as long as the same effect is produced. Further, here, a case where each step in the facility management process is executed by the control unit 21 will be described as an example, but a facility management method in which each step in the facility management process is distributed and executed by a plurality of processors. Can also be considered as another embodiment.

In step S11, the control unit 21 acquires the table number of the table used by the user who visits the restaurant. Specifically, when the user visits the restaurant and reads the QR code from the user terminal 3 at the guided table, the control unit 21 acquires the table number of the table from the user terminal 3. For example, when the user A reads the QR code C1 by the user terminal 3A at the table T1 of the restaurant (see FIG. 8), the control unit 21 acquires the table number “1” of the table T1. Step S11 is an example of the acquisition step of the present invention.

Next, in step S12, the control unit 21 causes the user terminal 3A to display an order screen for accepting an order for a product (food and drink) from the user A. The user A can place an order for his / her own product and another user's product on behalf of the user group on the order screen. In addition, other users of the user group read the QR code C1 of the table T1 by their own user terminal 3 and log in to the website to place an order for a product by their own user terminal 3. Becomes possible.

Next, in step S13, the control unit 21 determines whether or not an order for a product has been accepted from the user. When the control unit 21 determines that the order for the product has been received from the user (S13: Yes), the process proceeds to step S14. On the other hand, when the control unit 21 determines that the product order is not accepted from the user (S13: No), the process proceeds to step S131.

In step S14, the control unit 21 executes the order processing. Specifically, when the control unit 21 receives an order for a product from the user, the control unit 21 outputs the order reception information D2 (see FIG. 3) to the facility terminal 4. For example, the control unit 21 includes the order contents of the food and drink ordered by the user, the table number of the table used by the user, the identification information of the user terminal 3 into which the order is input, and the order number. The order information is output to the facility terminal 4. The order information may include an order date and time (acceptance date and time). When the facility terminal 4 acquires the order reception information D2, it outputs the order reception information D2 to the kitchen terminal and gives a cooking instruction or the like.

Further, the control unit 21 stores the order reception information D2 (see FIG. 3) in which the order information of the received order and the table number acquired in step S11 are associated with each other in the storage unit 22. Step S14 is an example of an ordering step of the present invention.

In step S131, the control unit 21 determines whether or not the accounting instruction has been accepted. When it is determined that the control unit 21 has received the accounting instruction from the user (S131: Yes), the process proceeds to step S21. On the other hand, when the control unit 21 determines that the accounting instruction is not accepted from the user (S131: No), the process proceeds to step S15. Specific examples of accounting instructions will be described later (see step S20).

In step S15, the control unit 21 determines whether or not another table number has been acquired. Specifically, the control unit 21 causes the user terminal 3 to display a table combination screen (see FIG. 9), and the user terminal 3 obtains the table T1 of the table number "1" in step S11. When the QR code of another table different from the above is read, the control unit 21 acquires the table number of the table. For example, when the user reads the QR code C2 at the table T2 by the user terminal 3 (see FIG. 10), the control unit 21 acquires the table number “2” of the table T2.

When the user visits the restaurant to perform the table joining operation, the user reads the QR code C1 of the table T1 on the table joining screen shown in FIG. 7 by the user terminal 3 (FIG. 7). 8), and then read the QR code C2 of the table T2 on the table join screen shown in FIG. 9 (see FIG. 10). As a result, the control unit 21 acquires the table numbers “1” and “2”.

When the control unit 21 acquires another table number (S15: Yes), the process proceeds to step S16. On the other hand, when the control unit 21 does not acquire another table number (S15: No), the process returns to step S13. Step S15 is an example of the acquisition step of the present invention.

In step S16, the control unit 21 determines whether or not a join instruction for joining a plurality of tables has been acquired from the user terminal 3. When the control unit 21 acquires the combination instruction from the user terminal 3 (S16: Yes), the process proceeds to step S17. On the other hand, when the control unit 21 does not acquire the combination instruction from the user terminal 3 (S16: No), the process returns to step S13. For example, when the user presses the "join" button K1 on the table join screen (see FIG. 11) displayed on the user terminal 3, the control unit 21 acquires the join instruction.

In step S17, the control unit 21 executes a join process for joining a plurality of tables. Here, the control unit 21 executes a join process for joining the tables T1 and T2. Specifically, the control unit 21 associates the table number “1” of the table T1 and the table number “2” of the table T2 with each other (see FIG. 4). Further, the control unit 21 registers "joining" in the joining status of the table numbers "1" and "2" in the table join information D3. The control unit 21 may join the tables T1 and T2 on condition that the user of the table T2 permits the joining of the table T2.

Further, when the tables T1 and T2 are combined, the control unit 21 combines the order information of the orders received in the tables T1 and T2. Here, for example, four users out of a group of seven users place an order for a product at the table T1, and three users place an order for a product at the table T2, and then the tables T1 and T2 are combined. If so, the control unit 21 combines (aggregates) the order information (see FIG. 3) registered in association with the table numbers "1" and "2" in association with the table numbers "1, 2" (see FIG. 3). (See FIG. 5). Further, for example, when the tables T1 and T2 are combined when a group of seven users visits the store, the control unit 21 sends the table number "1" in the order reception information D2 in a state where the order information is not registered. , 2 ”are combined. Step S17 is an example of a coupling step of the present invention.

Next, in step S18, the control unit 21 determines whether or not an order for a product has been accepted from the user. When the control unit 21 determines that the order for the product has been accepted from the user (S18: Yes), the process proceeds to step S19. On the other hand, when the control unit 21 determines that the product order is not accepted from the user (S18: No), the process proceeds to step S20.

In step S19, the control unit 21 executes the order processing. Specifically, when the control unit 21 receives an order for a product from the user, the control unit 21 outputs the order reception information D2 associated with the combined table number to the facility terminal 4. For example, the control unit 21 includes the order contents of the food and drink ordered by the user in the tables T1 and T2, the table numbers "1, 2", the identification information of the user terminal 3 in which the order is input, and the order number. The order information including the above is output to the facility terminal 4. When the facility terminal 4 acquires the order reception information D2, it outputs the order reception information D2 to the kitchen terminal and gives a cooking instruction or the like.

Further, the control unit 21 associates the order information of the received order with the table number combined in step S17 in the order reception information D2 (see FIG. 5). Step S19 is an example of an ordering step of the present invention.

In step S20, the control unit 21 determines whether or not the accounting instruction has been accepted. When it is determined that the control unit 21 has received the accounting instruction from the user (S20: Yes), the process proceeds to step S21. On the other hand, when the control unit 21 determines that the accounting instruction is not accepted from the user (S20: No), the process returns to step S18. For example, when the user presses the "go to accounting page" button K4 on the order screen shown in FIG. 12, the control unit 21 causes the user terminal 3 to display the accounting screen shown in FIG. Further, the control unit 21 collectively displays the order history and the amount information of the tables T1 and T2 on the accounting screen. When the user presses the "account" button K5 on the accounting screen shown in FIG. 13, the control unit 21 determines that the accounting instruction has been accepted (S20: Yes). On the other hand, when the user presses the "to order page" button K6 on the accounting screen shown in FIG. 13, the control unit 21 determines that the accounting instruction is not accepted (S20: No), and the order screen shown in FIG. Is displayed on the user terminal 3 to accept an order from the user (S18).

In step S21, the control unit 21 executes the settlement process of the usage amount. For example, the settlement process of the total amount of the usage fee for the product ordered by the user at one table is executed (S131: Yes). Further, for example, the settlement processing of the total amount of the usage charges for the products ordered by the users at the plurality of combined tables is executed (S20: Yes). In the example shown in FIG. 13, the control unit 21 executes the settlement processing of the total amount of the usage amounts of the tables T1 and T2.

Further, the control unit 21 releases the join of the tables when the settlement process corresponding to the joined tables is completed. Specifically, the control unit 21 deletes the "join table number" and "joining" of the table join information D3 (see FIG. 4) when the settlement processing of the total amount corresponding to the tables T1 and T2 is completed. Then, the association of the table numbers "1, 2" of the order reception information D2 (see FIG. 5) is released.

As described above, the control unit 21 executes the facility management process.

As described above, the facility management system 1 according to the present embodiment acquires the identification information of the table arranged in the facility from the user terminal 3 of the user of the facility and provides it from the user terminal 3 at the facility. The order information of a possible product is acquired, and the order information is associated with the identification information of the table. Further, when the facility management system 1 acquires the first identification information of the first table and the second identification information of the second table from the user terminal 3, the first identification information and the second identification information are mutually exchanged. Associate. Thereby, for example, when the user joins the tables T1 and T2 using the user terminal 3, the products ordered by the user at the tables T1 and T2 by the user terminal 3 can be put together. In addition, the user can order products using the combined tables T1 and T2 as one table. In addition, the user can settle the total amount of the usage amount of the ordered products at each of the tables T1 and T2. That is, the user can collectively perform accounting processing on the tables T1 and T2. Therefore, when the user uses a plurality of tables in the facility, it is possible to improve the convenience of the user.

In addition, since it is possible to collectively execute the payment processing of the combined tables, the amount of data communication between the facility management device 2 and the payment server (payment company) is suppressed, and the communication traffic is reduced. And effective use of computer resources becomes possible.

Here, according to the above configuration, for example, the user A orders the product M1 from the user terminal 3A at the table T1, and the user B orders the product M4 from the user terminal 3B at the table T2, and then uses the product. When the user A joins the tables T1 and T2 by the user terminal 3A, the user A can execute the payment processing of the total amount of the products M1 and M4 by the user terminal 3A, and the user B Can execute the settlement processing of the total amount of the products M1 and M4 by the user terminal 3B. In addition, users A and B can also select products ordered by themselves from user terminals 3A and 3B and execute payment processing, respectively.

The facility management system of the present invention is not limited to the above-described embodiment.

For example, if four users who use table T1 out of a group of seven users order all-you-can-drink, and then join table T2 used by three users, It is desirable to have all three users order all-you-can-drink. Also, if four users who use table T1 out of a group of seven users are ordering a cooking plan M10 that can be ordered only from a specific menu table, then three users will use it. When the table T2 is combined, it is desirable that the three users also order the cooking plan M10.

Therefore, as another embodiment of the present invention, when the order processing unit 212 of the facility management device 2 is associated with the table number of the first table and the table number of the second table by the join processing unit 213, the order processing unit 212 is the first. The products that can be accepted at one table and the products that can be accepted at the second table may be set as the same product. As a result, in the above example, the three users of the table T2 are restricted from ordering individual drinks, and can only order all-you-can-drink. Further, for example, the three users of the table T2 are restricted from ordering other cooking plans, and only the cooking plan M10 can be ordered.

Further, the order processing unit 212 may automatically accept all-you-can-drink orders for three users when the tables T1 and T2 are combined. Further, the order processing unit 212 may automatically accept orders for the cooking plan M10 from three users when the tables T1 and T2 are combined.

By the way, when a user tries to join a predetermined table, it is conceivable that the table is already joined. For example, when the user F of the table T3 tries to join the table T2, it is conceivable that the table T2 is joining the table T1 (see FIG. 4). In particular, the above problem is likely to occur when the table T2 is vacant.

Therefore, as another embodiment of the present invention, after the first table number and the second table number acquired from the first user terminal 3 by the acquisition processing unit 211 are associated with each other by the join processing unit 213, the acquisition processing unit When the first table number or the second table number is acquired from the second user terminal 3 by 211, the presentation processing unit 215 associates the first table number and the second table number with each other. Predetermined information regarding the presence of the user may be presented to the second user terminal 3.

In the case of the above example, when the user F of the table T3 reads the QR code C2 of the table T2 by the user terminal 3F, the join processing unit 213 refers to the table join information D3 and the tables T1 and T2 are being joined. Know that there is. In this case, the presentation processing unit 215 causes the user terminal 3F of the user F to display a message indicating that the table numbers "1" and "2" are being combined, for example, as shown in FIG. As a result, the user F can grasp the join status of the tables and perform an operation of joining other tables.

The above configuration can also be applied to a reserved table. For example, when the table corresponding to the table number acquired from the second user terminal 3 by the acquisition processing unit 211 is a reserved table, the presentation processing unit 215 indicates that the table with the table number is reserved. The indicated information may be presented to the second user terminal 3. Alternatively, when the table corresponding to the table number acquired from the second user terminal 3 by the acquisition processing unit 211 is a reserved table, the presentation processing unit 215 can use the table with the table number until what time. May be presented to the second user terminal 3.

Further, in the above example, the presentation processing unit 215 further presents predetermined information regarding whether or not the association between the first table number and the second table number can be canceled to the first user terminal 3. May be good. For example, as shown in FIG. 16, the presentation processing unit 215 causes the user terminal 3A of the user A to display a message (table release screen) indicating that the join request of the table number “2” has been accepted. When the user A presses the "release" button K7 on the table release screen of the user terminal 3A, the join processing unit 213 releases the join of the tables T1 and T2. As a result, the user F can join the table T5 and the table T2. When the user A presses the "do not release" button K8 on the table release screen of the user terminal 3A, the join processing unit 213 maintains the join state of the tables T1 and T2.

As another embodiment of the present invention, the join processing unit 213 may have a configuration for disassociating the associated tables T1 and T2. The association between the tables T1 and T2 may be executed by the join operation of the users, or by the join operation or the registration operation of the manager of the restaurant. For example, when the tables T1 and T2 are combined as one table, the user reads the QR code C1 of the table T1 and the QR code C2 of the table T2 by the user terminal 3 and releases (separates) the operation (FIG. When the "release" button K9 of 17 is pressed), the join processing unit 213 releases the association between the associated tables T1 and T2. In this case, the order processing unit 212 manages the order information in the table T1 and the order information in the table T2 individually (see FIG. 3). The user may perform the release operation when the joined tables T1 and T2 are not in use, or may perform the release operation when the joined tables T1 and T2 are in use. ..

Here, when a user who is using the table joins the tables T1 and T2 into one table and performs an operation to release the tables T1 and T2 in the middle, the join processing unit 213 changes the table. The order information (see FIG. 5) of the orders received and combined (aggregated) in the tables T1 and T2 after disassociating T1 and T2 is the order information of the orders received in the table T1 and the orders received in the table T2. Separated from the order information (see FIG. 3).

Specifically, when the join processing unit 213 cancels the association between the first table number and the second table number, the order information acquired before the first table number and the second table number are associated with each other and the order information acquired. At least one of the order information acquired after the first table number and the second table number are associated with each other is separated based on the identification information (table number) of the table associated with each order information.

For example, the join processing unit 213 separates the pre-join order information of the tables T1 and T2 based on the pre-join order history corresponding to each of the tables T1 and T2. For example, when the join processing unit 213 releases the join of the tables T1 and T2, the join processing unit 213 registers the order information acquired from the user terminal 3 of the table T1 in association with the table T1 before joining the tables T1 and T2, and registers the table. The order information acquired from the user terminal 3 of the table T2 before the combination of T1 and T2 is registered in association with the table T2.

Further, the join processing unit 213 separates the post-join order information of the tables T1 and T2 based on the post-join order history corresponding to each of the tables T1 and T2. Specifically, when the join processing unit 213 releases the join of the tables T1 and T2, the order information of the order after the join of the tables T1 and T2 is transmitted from any of the user terminals 3 of the tables T1 and T2. Separation is performed based on the information indicating whether the order has been placed (table number, identification information of the user terminal 3). For example, when the join processing unit 213 releases the join of the tables T1 and T2, the join processing unit 213 registers the order information acquired from the user terminal 3 of the table T1 in association with the table T1 after the tables T1 and T2 are joined. After the tables T1 and T2 are combined, the order information acquired from the user terminal 3 of the table T2 is registered in association with the table T2.

When the join processing unit 213 releases the join of the tables T1 and T2, the join processing unit 213 separates only the order information before the join of the tables T1 and T2 based on the order history (table number, identification information of the user terminal 3). Alternatively, only the order information after the combination of the tables T1 and T2 may be separated based on the order history, or both the order information before the combination and the order information after the combination of the tables T1 and T2 may be separated. It may be separated based on the order history.

Further, when the join processing unit 213 cancels the association between the first table number and the second table number, the order information acquired before the first table number and the second table number are associated with each other and the first table Whether at least one of the number and the order information acquired after the second table number is associated with each other is associated with one or both of the first table number and the second table number is determined by the predetermined user terminal 3. You may inquire.

For example, when the join processing unit 213 releases the join of the tables T1 and T2, does the join processing unit 213 register the order information acquired from the user terminal 3 of the table T1 in association with the table T1 before joining the tables T1 and T2? , An inquiry as to whether to register in association with the table T2 or to register in association with both the tables T1 and T2 is transmitted to the predetermined user terminal 3. The destination of the inquiry may be the user terminal 3 of the user who placed the order corresponding to the order information, or the user terminal 3 of the representative (reservation person, registered member, etc.). May be good. In this case, the combination processing unit 213 separates and registers the order information based on the user's selection operation for the inquiry.

Further, for example, when the join processing unit 213 releases the join of the tables T1 and T2, whether the order information acquired from the user terminal 3 of the table T1 after the join of the tables T1 and T2 is registered in association with the table T1. , An inquiry as to whether to register in association with the table T2 or to register in association with both the tables T1 and T2 is transmitted to the predetermined user terminal 3. The destination of the inquiry may be the user terminal 3 of the user who placed the order corresponding to the order information, or the user terminal 3 of the representative (reservation person, registered member, etc.). May be good. In this case, the combination processing unit 213 separates and registers the order information based on the user's selection operation for the inquiry.

When the join processing unit 213 releases the join of the tables T1 and T2, the join processing unit 213 may send the inquiry to the user terminal 3 only for the order information before the join of the tables T1 and T2, or the table T1 and T2. The inquiry may be sent to the user terminal 3 only for the order information after the combination of T2, or the inquiry may be sent to the user terminal for both the order information before the combination and the order information after the combination of the tables T1 and T2. It may be transmitted to 3.

Further, the join processing unit 213 may distribute the order information after joining the tables T1 and T2 into the order information of the table T1 and the order information of the table T2 when the join of the tables T1 and T2 is released. .. For example, when an order for 6 products is placed after joining the tables T1 and T2, the join processing unit 213 associates the tables T1 and T2 with 3 in association with the table T1 when the join of the tables T1 and T2 is released. The order information of the products is registered, and the order information of the three products is registered in association with the table T2. Further, the join processing unit 213 provides the order information of the orders after joining the tables T1 and T2 to the tables T1 and T2 so that the total order amount of the orders after joining the tables T1 and T2 is substantially equal. You may also sort and register.

When the association between the first identification information and the second identification information is released by the join processing unit 213 (when the combination of the tables T1 and T2 is released (separated)), the settlement processing unit 214 uses the table number " The settlement process of the order amount of the product associated with "1" and the determination process of the order amount of the product associated with the table number "2" are individually performed.

Further, as another embodiment of the present invention, when the order processing unit 212 has acquired the order information from the user terminal 3 of the table T1, for example, and has not acquired the order information from the user terminal 3 of the table T2. Therefore, when the acquisition processing unit 211 acquires the table number "1" of the table T1 and the table number "2" of the table T2 from the user terminal 3 of the table T2, the presentation processing unit 215 obtains the table number "1". And "2" may be associated with each other or the associated table numbers "1" and "2" may be disassociated with each other, and predetermined information regarding the association with each other may be presented to the user terminal 3 of the table T1. In this case, the presentation processing unit 215 puts the "table: No. 1" on the user terminal 3 of the user who placed the order at the table T1 or the user terminal 3 of the representative (reservation person, registered member, etc.) of the table T1. , 2 are to be joined? ”,“ Join table: No.1 and 2 are to be released? ”, Etc. are displayed.

Further, as another embodiment of the present invention, the order processing unit 212 acquires order information from each of the user terminals 3 of the tables T1 and T2, for example, and the acquisition processing unit 211 uses the table T1. When the table number "1" of the table T1 and the table number "2" of the table T2 are acquired from the user terminal 3 or the user terminal 3 of the table T2, the presentation processing unit 215 causes the table numbers "1" and "2". Is presented to the user terminal 3 of the table T1 and the user terminal 3 of the table T2, respectively, with predetermined information regarding associating the "" with each other or disassociating the associated table numbers "1" and "2". You may. In this case, the presentation processing unit 215 combines "tables: No. 1 and 2" with the user terminal 3 of the user who placed the order at the table T1 and the user terminal 3 of the user who placed the order at the table T2. Display information such as "Do you want to do it?", "Join table: Do you want to release Nos. 1 and 2?" Alternatively, the presentation processing unit 215 transfers the above information to the user terminal 3 of the representative of the table T1 (reservation person, registered member, etc.) and the user terminal 3 of the representative of the table T2 (reservation person, registered member, etc.). Display it.

Further, as another embodiment of the present invention, the order processing unit 212 does not acquire order information from each of the user terminals 3 of the tables T1 and T2, for example, and the acquisition processing unit 211 uses the table T1. When the table number "1" of the table T1 and the table number "2" of the table T2 are acquired from the user terminal 3 or the user terminal 3 of the table T2, the presentation processing unit 215 performs the presentation processing of the predetermined information. It may be omitted. In addition, the presentation processing unit 215 may present the predetermined information to the user terminal 3 of any of the tables T1 and T2.

In this way, there is a possibility that the payment method of the usage fee of the multiple tables may change due to the joining or canceling of multiple tables (settlement with the total amount, settlement for each table, etc.). When an order has already been placed in at least one of the plurality of target tables, the presentation processing unit 215 sends confirmation information regarding the join or release to the user terminal 3 of the table that has received the order. Notice. This makes it possible to prevent fraud related to the settlement of usage fees.

The facility of the present invention is not limited to a restaurant, and may be a facility that can provide food and drink, such as a karaoke shop. The facility of the present invention can also be applied to facilities such as bowling alleys and table tennis fields. For example, when a user group uses a plurality of lanes in a bowling alley, by combining the plurality of lanes, it becomes possible to execute a payment process of the total amount of usage charges in the combined plurality of lanes. .. Further, for example, when a user group uses a plurality of table tennis tables in a table tennis court, by combining the plurality of table tennis tables, the settlement processing of the total amount of the usage charges in the combined multiple table tennis tables is executed. Becomes possible. In this way, the facility management system 1 associates a plurality of usage targets with each other when a user uses a plurality of usage targets in the facility.

Further, the user terminal of the present invention is an operation terminal (self-order terminal, table top terminal, etc.) that is arranged on the table of the facility and can be operated by the user to order desired food and drink. May be good. Further, the present invention can also be applied to a form in which a QR code of a table is read by an operation terminal (for example, facility terminal 4) operated by a facility staff to join a plurality of tables or release a joined table. ..

1: Facility management system 2: Facility management device 3: User terminal 4: Facility terminal 21: Control unit 22: Storage unit 23: Operation display unit 24: Communication I / F
34: Camera 211: Acquisition processing unit 212: Order processing unit 213: Combine processing unit 214: Settlement processing unit 215: Presentation processing unit 311: Browser processing unit 411: Browser processing unit

Claims (18)

An acquisition processing unit that acquires identification information of a table placed in the facility from a user terminal of a facility user, and an acquisition processing unit.
An order processing unit that acquires order information of products that can be provided at the facility from the user terminal and associates the acquired order information with the identification information of the table acquired by the acquisition processing unit.
When the first identification information of the first table and the second identification information of the second table are acquired from the user terminal by the acquisition processing unit, the first identification information and the second identification information are associated with each other or A binding processing unit that disassociates the associated first identification information and the second identification information, and
Facility management system equipped with. The acquisition processing unit acquires the identification information of the table when the information code provided in the table is read by the user terminal.
The facility management system according to claim 1. When the first information code provided in the first table and the second information code provided in the second table are read by the same user terminal, the combination processing unit performs the first identification. Associating the information and the second identification information with each other or disassociating the first identification information and the second identification information associated with each other.
The facility management system according to claim 2. When the first identification information and the second identification information are associated with each other by the combination processing unit, the order processing unit can accept a product in the first table and a product that can be accepted in the second table. And set to the same product,
The facility management system according to any one of claims 1 to 3. It is further equipped with a payment processing unit that performs payment processing of the order amount corresponding to the user's order.
When the first identification information and the second identification information are associated with each other by the combination processing unit, the settlement processing unit has a first order amount corresponding to the first order information associated with the first identification information. And the second order amount corresponding to the second order information associated with the second identification information, and the total amount of the total amount is settled.
The facility management system according to any one of claims 1 to 4. The combination processing unit cancels the association between the first identification information and the second identification information when the settlement processing of the total amount is completed by the settlement processing unit.
The facility management system according to claim 5. When the first identification information and the second identification information are associated with each other, and the order information associated with the first identification information and the order information associated with the second identification information are combined. When the association between the first identification information and the second identification information is released by the combination processing unit, the combined order information is separated.
The facility management system according to any one of claims 1 to 3. When the combination processing unit cancels the association between the first identification information and the second identification information, the combination processing unit receives the order information acquired before the first identification information and the second identification information are associated with each other. At least one of the first identification information and the order information acquired after the second identification information is associated with each other is separated based on the identification information of the table associated with each order information.
The facility management system according to claim 7. When the combination processing unit cancels the association between the first identification information and the second identification information, the combination processing unit receives the order information acquired before the first identification information and the second identification information are associated with each other. At least one of the first identification information and the order information acquired after the second identification information is associated with each other is associated with either or both of the first identification information and the second identification information. Inquire about the above-mentioned user terminal.
The facility management system according to claim 7. It is further equipped with a payment processing unit that performs payment processing of the order amount corresponding to the user's order.
The settlement processing unit receives a first order corresponding to the first order information associated with the first identification information when the combination processing unit cancels the association between the first identification information and the second identification information. The settlement process of the amount and the determination process of the second order amount corresponding to the second order information associated with the second identification information are individually performed.
The facility management system according to any one of claims 1 to 3. The acquisition processing unit is a case where the order processing unit has acquired the order information from the user terminal of the first table and has not acquired the order information from the user terminal of the second table. When the first identification information and the second identification information are acquired from the user terminal of the second table, the first identification information and the second identification information are associated with each other or the associated first. It further includes a presentation processing unit that presents the identification information and the predetermined information relating to the disassociation of the second identification information to the user terminal of the first table.
The facility management system according to any one of claims 1 to 10. When the order processing unit acquires order information from each of the user terminal of the first table and the user terminal of the second table, the acquisition processing unit of the first table When the first identification information and the second identification information are acquired from the user terminal or the user terminal of the second table, the first identification information and the second identification information are associated with each other or are associated with each other. Presentation that presents the predetermined information regarding the disassociation of the first identification information and the second identification information to the user terminal of the first table and the user terminal of the second table, respectively. Further equipped with a processing unit,
The facility management system according to any one of claims 1 to 10. When the first identification information and the second identification information are acquired from the first user terminal by the acquisition processing unit, the predetermined information relating to associating the first identification information and the second identification information with each other is obtained. Further provided with a presentation processing unit to be presented to the first user terminal.
The facility management system according to any one of claims 1 to 10. After the first identification information and the second identification information acquired from the first user terminal by the acquisition processing unit are associated with each other by the combination processing unit, the acquisition processing unit causes the second user terminal to perform the first identification information. When the 1 identification information or the 2nd identification information is acquired, the presentation process of presenting the predetermined information regarding the association between the 1st identification information and the 2nd identification information to the 2nd user terminal. With more parts,
The facility management system according to any one of claims 1 to 13. The presentation processing unit further presents predetermined information regarding whether or not the association between the first identification information and the second identification information can be released to the first user terminal.
The facility management system according to claim 14. When the first identification information and the second identification information are associated with each other, the combination processing unit reserves or manages vacant seats for the first identification information and the specific information corresponding to the second identification information. Notify
The facility management system according to any one of claims 1 to 15. One or more processors
The acquisition step of acquiring the identification information of the table arranged in the facility from the user terminal of the user of the facility, and
An order step that acquires order information of products that can be provided at the facility from the user terminal and associates the acquired order information with the identification information of the table acquired by the acquisition step.
When the first identification information in the first table and the second identification information in the second table are acquired from the user terminal by the acquisition step, the first identification information and the second identification information are associated with each other or associated with each other. A combination step for disassociating the first identification information and the second identification information,
Facility management method to carry out. The acquisition step of acquiring the identification information of the table arranged in the facility from the user terminal of the user of the facility, and
An order step that acquires order information of products that can be provided at the facility from the user terminal and associates the acquired order information with the identification information of the table acquired by the acquisition step.
When the first identification information in the first table and the second identification information in the second table are acquired from the user terminal by the acquisition step, the first identification information and the second identification information are associated with each other or associated with each other. A combination step for disassociating the first identification information and the second identification information,
A facility management program for running one or more processors.

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