JP2021131591A - Work system, terminal, server, and key layout change method - Google Patents

Abstract

To flexibly change a key layout of an input device depending on the work content and the skill level of an operator.SOLUTION: A work system includes a terminal and a server. The terminal comprises: an input unit which can change a key layout; an operator identification information acquiring unit which acquires operator identification information; a transmission unit which transmits the acquired operator identification information to the server; a reception unit which receives key layout information from the server; and a key layout changing unit which changes the key layout of the input unit based on the received key layout information. The server comprises: a first storage unit in which the operator identification information and the key layout information are associated with each other and stored; the reception unit which receives the operator identification information transmitted from the terminal; a key layout information acquisition unit which refers to the first storage unit, and acquires the key layout information associated with the received operator identification information; and a transmission unit which transmits the acquired key layout information to the terminal.SELECTED DRAWING: Figure 8

Description

The present invention relates to a business system, a terminal, a server, and a method for changing a key layout.

In a financial institution, for example, the business system is different for each bank, and as a result, the business transaction screen used for business is also different. Along with this, even in the dedicated keyboard for financial institutions, for example, the engraving and arrangement of keys are customized for each bank. As a commercially available keyboard product, for example, a keyboard in which an electronic paper is mounted on each key and the key marking can be changed by an application is known.

The following major differences can be seen in the counter operations of financial institutions compared to general office work.
-The number of business transaction screens is very large, for example, hundreds to thousands.
・ Workers (bank employees, etc.) may change during work. For example, a veteran employee or a new employee may use the same terminal during a day's work.
・ There are one-line terminals and two-line terminals, and the business contents are different.

In consideration of such circumstances, for example, in a cash processing device installed in a store of a financial institution, in order to improve the operability of the operator, selection buttons such as transaction menus are arranged in descending order of operation frequency, and the operator is also operated. It is known that the transaction menu button, which is frequently operated, can be preferentially displayed for each operation (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2006-92294

In contrast to the above-mentioned counter operations of financial institutions, the same keyboard is used in the current business system regardless of the business content and proficiency level. Therefore, the following problems exist.
・ The work to be performed differs depending on the bank employee, and the key layout is not always optimal for the work. Therefore, it is not always easy to use for all employees.
-Since the system / keyboard is the same regardless of proficiency, the key layout is not optimal for all employees.
-When it is necessary to change the keyboard layout due to changes in system specifications, etc., the keyboard layout cannot be changed flexibly.

In view of the above circumstances, the present invention can flexibly change the key layout of an input device such as a keyboard according to the business content and proficiency of an operator such as a bank employee, and change the business system, terminal, server, and key layout. The purpose is to provide a method.

One aspect of the system is a business system including a terminal and a server, and the terminal includes an input unit whose key layout can be changed, an operator identification information acquisition unit for acquiring operator identification information, and the operator. It includes a transmitting unit that transmits identification information to the server, a receiving unit that receives key layout information from the server, and a key layout changing unit that changes the key layout of the input unit based on the key layout information. The server has a first storage unit that stores the operator identification information and the key layout information in association with each other, a reception unit that receives the operator identification information transmitted by the terminal, and the first storage unit. The terminal refers to a key layout information acquisition unit that acquires key layout information associated with operator identification information received by the reception unit, and a key layout information acquired by the key layout information acquisition unit. It is characterized by including a transmission unit for transmitting to.

One aspect of the device is an input unit whose key layout can be changed, an operator identification information acquisition unit that acquires operator identification information, a transmission unit that transmits the operator identification information to a server, and the operator identification information. The terminal is characterized by including a receiving unit that receives the key layout information associated with the server from the server, and a key layout changing unit that changes the key layout of the input unit based on the key layout information. ..

Another aspect of the device is to receive the operator identification information transmitted by a terminal provided with a storage unit in which the operator identification information and the key layout information are associated and stored, and an input unit in which the key layout can be changed. The key layout information acquisition unit that refers to the receiving unit and the storage unit to acquire the key layout information associated with the operator identification information received by the receiving unit, and the key layout information acquisition unit. The server is characterized by including a transmission unit that transmits the key layout information to the terminal.

One aspect of the method is that a terminal provided with an input unit capable of changing the key layout acquires the operator identification information, transmits the operator identification information to the server, and the server receives the operator identification information. , Refer to the storage unit in which the operator identification information and the key layout information are associated and stored, acquire the key layout information associated with the received operator information, and use the acquired key layout information as described above. It is a key layout changing method characterized by transmitting to a terminal, receiving the transmitted key layout information, and changing the key layout of the input unit based on the received key layout information. ..

According to the present invention, it is possible to flexibly change the key layout of an input device such as a keyboard according to the work content and proficiency level of an operator such as a bank employee.

It is a figure which illustrates the structure of the business system which concerns on one Embodiment. It is a figure which illustrates the hardware configuration of the terminal which concerns on one Embodiment. It is a figure which illustrates the hardware configuration of the server which concerns on one Embodiment. It is a figure which illustrates the data structure of the 1st storage area. It is a figure which exemplifies the business transaction which concerns on the main menu which each employee is supposed to be able to execute. It is a figure which illustrates the data structure of a part area of the 2nd storage area. It is a figure which exemplifies the business transaction which concerns on the "transfer" menu which each employee is supposed to be able to execute. It is a figure which illustrates the functional structure which concerns on the key layout change processing of the business system which concerns on one Embodiment. It is a sequence diagram which illustrates the business process (including the key layout change process) executed in the business system which concerns on one Embodiment. It is a figure which illustrates the display screen which concerns on the main menu when the operator is a veteran employee A. It is a figure which illustrates the display screen which concerns on the main menu when the operator is a new employee B. It is a figure which illustrates the display screen which concerns on the main menu when the operator is a mid-career employee C. It is a figure which illustrates the display screen which concerns on the main menu when the operator is a mid-career employee D. It is a figure which illustrates the display screen which concerns on the main menu when the operator is the bank employee E in charge of two-line business. It is a figure which illustrates the display screen which concerns on the "transfer" menu when the operator is a veteran employee A, a mid-level employee C, or a mid-level employee D. It is a figure which illustrates the display screen which concerns on the "transfer" menu when the operator is a new employee B. It is a figure which illustrates the key layout concerning the main menu when the operator is a veteran employee A. It is a figure which illustrates the key layout concerning the main menu when the operator is a new employee B. It is a figure which illustrates the key layout which concerns on the main menu when the operator is a mid-career employee C. It is a figure which illustrates the key layout which concerns on the main menu when the operator is a mid-career employee D. It is a figure which illustrates the key layout which concerns on the main menu when the operator is the bank employee E in charge of two-line business. It is a figure which illustrates the key layout which concerns on the "transfer" menu when the operator is a veteran employee A, a mid-level employee C, or a mid-level employee D. It is a figure which illustrates the key layout concerning the "transfer" menu when the operator is a new employee B.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a diagram illustrating a configuration of a business system according to an embodiment.

The business system 1 illustrated in FIG. 1 is a system used in a bank, which is an example of a financial institution, and includes a plurality of terminals 10 and a server 20. The plurality of terminals 10 and the server 20 are connected to the network 30, and for example, the terminals 10 and the server 20 can communicate with each other.

The plurality of terminals 10 are terminals used for counter operations in bank stores, and are, for example, PCs (Personal Computers). The plurality of terminals 10 may be terminals of the same store, or may include terminals of different stores. Further, the plurality of terminals 10 may be one or both of a one-line terminal and a two-line terminal. The server 20 performs processing related to various business transactions in cooperation with the terminal 10. The network 30 is a network including one or both of wired and wireless, and may include, for example, any one or more of LAN (Local Area Network), WAN (Wide Area Network), the Internet, and the like.

In such a business system 1, the details will be described later, but for example, a business including a key layout change process for changing the key layout of the keyboard 109a of the terminal 10 according to the business content and proficiency of the employee who operates the terminal 10. Processing is done.

FIG. 2 is a diagram illustrating a hardware configuration of a terminal according to an embodiment.

The terminal 10 illustrated in FIG. 2 includes a processor 101 such as a CPU (Central Processing Unit), a RAM (Random Access Memory) 102, an HDD (Hard Disk Drive) 103, a graphic processing unit 104, an input / output interface 105, and a communication control unit. It comprises 106, which are interconnected by a bus 107. Further, the terminal 10 includes a display device 108 connected to the graphic processing unit 104 and an input device 109 connected to the input / output interface 105.

The processor 101 controls the overall operation of the terminal 10 by executing various programs such as an OS program and an application program.

The RAM 102 temporarily stores a part of the program executed by the processor 101, or is used as a working storage area of the processor 101.

The HDD 103 records various programs executed by the processor 101, various data necessary for executing the programs, and the like.

The graphic processing unit 104 causes the display device 108 to display various screens according to the control signal from the processor 101. The display device 108 is, for example, an LCD (Liquid Crystal Display).

The input / output interface 105 inputs / outputs signals between the processor 101 and the input device 109. The input device 109 has a keyboard 109a whose key layout can be changed, and may also have a mouse, a touch panel, and the like. The keyboard 109a is, for example, a keyboard provided with an electronic paper or liquid crystal panel for each key, and the key marking can be changed (that is, the key layout can be changed) by switching the display of the electronic paper or the liquid crystal under the control of the processor 101. Is.

In addition to connecting the input device 109 to the input / output interface 105, a portable recording medium interface that writes information to the portable recording medium 110 and reads information from the portable recording medium 110, and a card ( It is also possible to connect a card reader that reads information from a bank employee card, etc., and an OHR (Over Head Reader) that optically reads forms (transfer slips, etc.).

The communication control unit 106 is connected to the network 30 and communicates with, for example, the server 20.

FIG. 3 is a diagram illustrating a hardware configuration of a server according to an embodiment.

The hardware configuration of the server 20 illustrated in FIG. 3 is basically the same as the hardware configuration of the terminal 10 illustrated in FIG. Therefore, although detailed description of each part is omitted, in the server 20, the processor 201 controls the overall operation of the server 20 by executing various programs. The communication control unit 206 is connected to the network 30 and communicates with, for example, the terminal 10. The input device 209 has a general-purpose keyboard, and may also have a mouse, a touch panel, and the like. The HDD 203 has at least a first storage area in which the employee identification information and the key layout information are associated and stored, and at least the business transaction identification information, the employee identification information, and the key layout information are associated and stored in the first storage area. It has two storage areas.

FIG. 4 is a diagram illustrating the data structure of the first storage area.

In the first storage area illustrated in FIG. 4, the employee identification information, the screen layout information related to the main menu, and the key layout information (keyboard layout information) related to the main menu are stored in association with each other.

Specifically, the employee identification information KID_A of the employee A (assumed to be a veteran employee), the screen layout information D1 related to the main menu, and the key layout information K11 related to the main menu are associated with each other, and the employee B (a new employee). Employee identification information KID_B (assumed to exist), screen layout information D2 related to the main menu, and key layout information K12 related to the main menu are associated with each other, and employee identification information KID_C of employee C (assumed to be a mid-level employee). The screen layout information D3 related to the main menu and the key layout information K13 related to the main menu are associated with each other, and the employee identification information KID_D of the employee D (assumed to be a mid-level employee) and the screen layout information related to the main menu. D4 and the key layout information K14 related to the main menu are associated with each other, and the employee identification information KID_E of the employee E (assuming that the employee is in charge of two-line operations), the screen layout information D5 related to the main menu, and the main menu The key layout information K15 is associated with and stored.

The screen layout information and key layout information related to the main menu associated with the employee identification information of each employee can be executed by each employee in advance according to the work content and proficiency of each employee. It was decided based on the business transaction related to the menu.

FIG. 5 is a diagram illustrating business transactions related to the main menu that each employee is allowed to execute.

According to the example of FIG. 5, veteran employee A is capable of executing all front-line business transactions. Specifically, "Deposit", "Withdrawal", "Transfer", "Open new account", "Balance inquiry", "Tax and public money", "Change registration information", "Card loan / borrowing", "Time deposit" , And "Other" business transactions are possible (see "○" of employee A).

The new employee B is said to be able to execute a part of the first-line business transaction (only a simple business transaction). Specifically, it is possible to execute business transactions of "deposit", "withdrawal", and "transfer" (see "○" and "△" of employee B). However, only a part of the "transfer" business transaction can be executed (see "△" of employee B).

Mid-career employee C is said to be able to execute part of the front-line business transaction. Specifically, it is possible to execute business transactions of "deposit", "withdrawal", "transfer", and "balance inquiry" (see "○" of employee C).

Mid-career employee D is said to be able to execute part of the front-line business transaction. Specifically, it is possible to execute business transactions of "deposit", "withdrawal", "transfer", "balance inquiry", "tax and public money", and "change of registration information" ("○" of employee D. "reference).

The proficiency level of veteran employee A, new employee B, mid-career employee C, and mid-career employee D who are able to execute all or part of one-line business transactions is as follows: veteran employee A> mid-level employee D> mid-level employee C> There is a relationship with new employee B, and the more proficient employees are, the more feasible one-line business transactions are (the less proficient employees are, the less feasible one-line business transactions are).

The employee E in charge of the two-line business is said to be able to execute a part of the two-line business transaction. Specifically, it is possible to execute business transactions of "system input", "amount confirmation", "document confirmation", and "seal confirmation" (see "○" of employee E).

FIG. 6 is a diagram illustrating a data structure of a part of the second storage area.

In a part of the second storage area illustrated in FIG. 6, the business transaction identification information GID_F of "transfer", the employee identification information, the screen layout information related to the "transfer" menu, and the "transfer" menu are related. The key layout information (keyboard layout information) is associated and stored.

Specifically, the business transaction identification information GID_F of "transfer", the employee identification information KID_A of veteran employee A, the screen layout information D6 related to the "transfer" menu, and the key layout information K16 related to the "transfer" menu are associated with each other. The business transaction identification information GID_F of the "transfer", the employee identification information KID_B of the new employee B, the screen layout information D7 related to the "transfer" menu, and the key layout information K17 related to the "transfer" menu are associated with each other. , "Transfer" business transaction identification information GID_F, mid-career employee C employee identification information KID_C, screen layout information D6 related to the "transfer" menu, and key layout information K16 related to the "transfer" menu are associated with each other. The business transaction identification information GID_F of "transfer", the employee identification information KID_D of mid-career employee D, the screen layout information D6 related to the "transfer" menu, and the key layout information K16 related to the "transfer" menu are stored in association with each other. Has been done. Since the employee E in charge of two-line business does not perform one-line business (one-line business transaction), the employee identification information KID_E of the employee in charge of two-line business E is associated with the business transaction identification information GID_F of "transfer". Not remembered.

Such screen layout information and key layout information related to the "transfer" business transaction associated with the "transfer" business transaction identification information GID_F and associated with the employee identification information of each employee are in charge of line business. It is determined based on the business transaction related to the "transfer" menu, which is made feasible by each employee in advance according to the proficiency level of each employee.

FIG. 7 is a diagram illustrating a business transaction related to the “transfer” menu, which is made feasible by each employee.

According to the example of FIG. 7, the veteran employee A, the middle-ranked employee C, and the middle-ranked employee D are capable of executing all of the “transfer” business transactions. Specifically, it is possible to execute "transfer to own store", "transfer to another store", and "transfer to another bank" ("○" of employee A, employee C, and employee D. reference).

The new employee B is said to be able to execute a part of the "transfer" business transaction. Specifically, it is possible to execute only "transfer to own store" and "transfer to another store" (see "○" of employee B). In this way, the new employee B, who has the lowest proficiency level, has fewer feasible “transfer” business transactions than the veteran employee A, the mid-career employee C, and the mid-career employee D.

As illustrated in FIG. 5, the employee E in charge of the two-line business is not capable of executing the one-line business transaction, and therefore is not enabled to execute all of the “transfer” business transactions.

As described above, in a part of the second storage area, as illustrated in FIG. 6, the business transaction identification information GID_F of "transfer", the employee identification information, the screen layout information related to the "transfer" menu, and the screen layout information. The key layout information related to the "transfer" menu is associated and stored. In addition, although not shown, in other areas of the second storage area, business transaction identification information, bank employee identification information, and business transactions are provided for each business transaction other than "transfer" ("opening a new account", etc.). The screen layout information related to the menu and the key layout information related to the business transaction menu are stored in association with each other.

FIG. 8 is a diagram illustrating a functional configuration related to the key layout change process of the business system according to the embodiment.

In the business system 1 illustrated in FIG. 8, the terminal 10 includes an input unit 121, an operator identification information acquisition unit 122, a business transaction identification information acquisition unit 123, a key layout change unit 124, a transmission unit 125, and a reception unit 126. ..

The input unit 121 is configured so that the key layout of the input unit 121 can be changed. The input unit 121 corresponds to, for example, the keyboard 109a.

The operator identification information acquisition unit 122 acquires the operator identification information which is the identification information of the operator such as the bank employee who operates the terminal 10. The operator identification information acquisition unit 122 corresponds to, for example, a part of the functions of the processor 101.

The business transaction identification information acquisition unit 123 acquires business transaction identification information, which is identification information of a business transaction executed by an operator. The business transaction identification information acquisition unit 123 corresponds to, for example, another part of the function of the processor 101.

The transmission unit 125 transmits the operator identification information acquired by the operator identification information acquisition unit 122 to the server 20 via the network 30. Further, the transmission unit 125 transmits the business transaction identification information acquired by the business transaction identification information acquisition unit 123 to the server 20 via the network 30. The transmission unit 125 corresponds to, for example, the communication control unit 106.

The receiving unit 126 receives the key layout information transmitted by the server 20 via the network 30. The receiving unit 126 corresponds to, for example, the communication control unit 106.

The key layout changing unit 124 changes the key layout of the input unit 121 based on the key layout information received by the receiving unit 126. The key layout change unit 124 corresponds to, for example, another part of the function of the processor 101.

The server 20 includes a first storage unit 221 and a second storage unit 222, a key layout information acquisition unit 223, a transmission unit 224, and a reception unit 225.

The first storage unit 221 stores the operator identification information and the key layout information in association with each other. The first storage unit 221 corresponds to, for example, the first storage area of the HDD 203.

The second storage unit 222 stores the business transaction identification information, the operator identification information, and the key layout information in association with each other. The second storage unit 222 corresponds to, for example, the second storage area of the HDD 203.

The receiving unit 225 receives the operator identification information transmitted by the terminal 10 via the network 30. Further, the receiving unit 225 receives the business transaction identification information transmitted by the terminal 10 via the network 30. The receiving unit 225 corresponds to, for example, the communication control unit 206.

The key layout information acquisition unit 223 refers to the first storage unit 221 and acquires the key layout information associated with the operator identification information received by the reception unit 225. Further, the key layout information acquisition unit 223 refers to the second storage unit 222, and the key associated with the business transaction identification information received by the reception unit 225 and the operator identification information received by the reception unit 225. Get layout information. The key layout information acquisition unit 223 corresponds to, for example, a part of the functions of the processor 201.

The transmission unit 224 transmits the key layout information acquired by the key layout information acquisition unit 223 to the terminal 10 via the network 30. The transmission unit 224 corresponds to, for example, the communication control unit 206.

Next, the business process executed in the business system 1 will be described.

FIG. 9 is a sequence diagram illustrating a business process (including a key layout change process) executed in the business system according to the embodiment. 10 to 16 are views illustrating a display screen of a display device of a terminal. Specifically, FIG. 10 is a diagram illustrating a display screen related to the main menu when the operator is a veteran employee A. FIG. 11 is a diagram illustrating a display screen related to the main menu when the operator is a new employee B. FIG. 12 is a diagram illustrating a display screen related to the main menu when the operator is a mid-career employee C. FIG. 13 is a diagram illustrating a display screen related to the main menu when the operator is a mid-career employee D. FIG. 14 is a diagram illustrating a display screen related to the main menu when the operator is the employee E in charge of two-line operations. FIG. 15 is a diagram illustrating a display screen related to the “transfer” menu when the operator is a veteran employee A, a mid-level employee C, or a mid-level employee D. FIG. 16 is a diagram illustrating a display screen related to the “transfer” menu when the operator is a new employee B. 17 to 23 are diagrams illustrating a key layout of a keyboard of a terminal. Specifically, FIG. 17 is a diagram illustrating a key layout related to the main menu when the operator is a veteran employee A. FIG. 18 is a diagram illustrating a key layout related to the main menu when the operator is a new employee B. FIG. 19 is a diagram illustrating a key layout related to the main menu when the operator is a mid-level employee C. FIG. 20 is a diagram illustrating a key layout related to the main menu when the operator is a mid-level employee D. FIG. 21 is a diagram illustrating a key layout related to the main menu when the operator is the employee E in charge of two-line operations. FIG. 22 is a diagram illustrating a key layout related to the “transfer” menu when the operator is a veteran employee A, a mid-level employee C, or a mid-level employee D. FIG. 23 is a diagram illustrating a key layout related to the “transfer” menu when the operator is a new employee B.

In the business process illustrated in FIG. 9, first, the terminal 10 turns on the power (Power) in response to the power-on operation of the bank employee (S11). It is assumed that the power of the server 20 is turned on and the server 20 is in operation.

Next, the terminal 10 acquires the employee ID, which is the employee identification information of the employee (hereinafter referred to as "operator") who operates the terminal 10 (S12). In the acquisition of the employee ID, for example, the employee ID input by the operator via the input device 109 is acquired. The operation of inputting the employee ID by the operator is also a so-called login operation. The employee ID may be acquired, for example, by reading the employee ID recorded on the employee card with a card reader connected to the input / output interface 105.

Next, the terminal 10 transmits the information including the acquired employee ID (employee ID information) to the server 20 (S13).

When the server 20 receives the employee ID information transmitted by the terminal 10, the server 20 refers to the first storage area of the HDD 203 and has a screen layout related to the main menu associated with the employee ID included in the received employee ID information. The information and the key layout information are acquired (S14).

Next, the server 20 transmits information (main menu information) including screen layout information and key layout information related to the acquired main menu to the terminal 10 (S15).

When the terminal 10 receives the main menu information transmitted by the server 20, the terminal 10 changes the display screen of the display device 108 and the key layout of the keyboard 109a based on the screen layout information and the key layout information included in the main menu information. (S16). Specifically, the display screen of the display device 108 is set to the display screen according to the screen layout information, and the key layout of the keyboard 109a is set to the key layout according to the key layout information.

As a result, when the operator is a veteran employee A, the display screen related to the main menu illustrated in FIG. 10 is displayed on the display device 108, and the key layout of the keyboard 109a relates to the main menu illustrated in FIG. It becomes a key layout. In this way, in the case of veteran employee A, all the business transaction buttons and keys of the one-line business transaction illustrated in FIG. 5 can be used. The display screen illustrated in FIG. 10 and the key layout illustrated in FIG. 17 are based on the screen layout information D1 and the key layout information K11 associated with the employee identification information KID_A of the veteran employee A illustrated in FIG. be.

Alternatively, when the operator is a new employee B, the display screen related to the main menu illustrated in FIG. 11 is displayed on the display device 108, and the key layout of the keyboard 109a is the key related to the main menu illustrated in FIG. It becomes a layout. In this way, in the case of the new employee B, the buttons and keys of some of the business transactions of the one-line business transaction illustrated in FIG. 5 can be used. The display screen illustrated in FIG. 11 and the key layout illustrated in FIG. 18 are based on the screen layout information D2 and the key layout information K12 associated with the employee identification information KID_B of the new employee B illustrated in FIG. be.

Alternatively, when the operator is a mid-career employee C, the display screen related to the main menu illustrated in FIG. 12 is displayed on the display device 108, and the key layout of the keyboard 109a is the key related to the main menu illustrated in FIG. It becomes a layout. As described above, in the case of the mid-career employee C, the buttons and keys of some of the business transactions of the one-line business transaction illustrated in FIG. 5 can be used. The display screen illustrated in FIG. 12 and the key layout illustrated in FIG. 19 are based on the screen layout information D3 and the key layout information K13 associated with the employee identification information KID_C of the mid-level employee C illustrated in FIG. be.

Alternatively, when the operator is a mid-career employee D, the display screen related to the main menu illustrated in FIG. 13 is displayed on the display device 108, and the key layout of the keyboard 109a is the key related to the main menu illustrated in FIG. It becomes a layout. As described above, in the case of the mid-career employee D, the buttons and keys of some of the business transactions of the one-line business transaction illustrated in FIG. 5 can be used. The display screen illustrated in FIG. 13 and the key layout illustrated in FIG. 20 are based on the screen layout information D4 and the key layout information K14 associated with the employee identification information KID_D of the mid-level employee D illustrated in FIG. be.

Alternatively, when the operator is the employee E in charge of two-line operations, the display screen related to the main menu illustrated in FIG. 14 is displayed on the display device 108, and the key layout of the keyboard 109a is the main menu illustrated in FIG. It becomes the key layout related to. As described above, in the case of the employee E in charge of the two-line business, the buttons and keys of some of the business transactions of the two-line business transaction illustrated in FIG. 5 can be used. The display screen illustrated in FIG. 14 and the key layout illustrated in FIG. 21 are used in the screen layout information D5 and the key layout information K15 associated with the employee identification information KID_E of the employee E in charge of two-line operations illustrated in FIG. It is based on.

In this way, in S16, the display device 108 is based on the operator's work content (whether he / she is in charge of one-line work or two-line work, etc.) and his / her proficiency level (whether he / she is a veteran employee or a new employee, etc.). The display screen and the key layout of the keyboard 109a are changed. At least the screen layout information and the key layout information related to the main menu included in the main menu information (main menu information transmitted in S15) received from the server 20 are retained in the terminal 10 until the log-off is performed. NS. Logoff is performed, for example, by selecting the "logoff" button on the display screen related to the main menu or pressing the "logoff" key on the keyboard 109a of the key layout related to the main menu.

Here, it is assumed that the operator is a veteran employee A, a new employee B, a mid-level employee C, or a mid-level employee D, and accordingly, the main menu illustrated in FIGS. 10, 11, 12, or 13 is related. It is assumed that the display screen is displayed on the display device 108 and the key layout of the keyboard 109a is the key layout related to the main menu illustrated in FIGS. 17, 18, 19, or 20. Then, it is assumed that the operator receives the transfer slip from the customer and presses the "OHR read" key of the keyboard 109a in order to read the transfer slip.

When the "OHR read" key is pressed, the terminal 10 reads the transfer slip by the OHR connected to the input / output interface 105 (S17).

After that, in order to execute the business transaction of "transfer", the operator selects the "transfer" button on the display screen related to the main menu displayed on the display device 108, or the keyboard 109a of the key layout related to the main menu. Suppose that the "transfer" key is pressed. The selection of the "transfer" button on the display screen is performed using, for example, a mouse.

When the "transfer" button on the display screen is selected or the "transfer" key on the keyboard 109a is pressed, the terminal 10 acquires the business transaction identification information (GID_F) of the "transfer" business transaction (S18). ). Business transaction identification information is added to each business transaction in advance.

Next, the terminal 10 transmits information (slip information) including the transfer slip information read in S17 and the business transaction identification information (GID_F) of the "transfer" acquired in S18 to the server 20 (S19). ..

When the server 20 receives the slip information transmitted by the terminal 10, it refers to the second storage area of the HDD 203, and has already received the "transfer" business transaction identification information (GID_F) included in the received slip information. The screen layout information and the key layout information related to the "transfer" menu associated with the employee ID of the above are acquired (S20).

Next, the server 20 transmits information including the acquired screen layout information and key layout information related to the “transfer” menu (“transfer” menu information) to the terminal 10 (S21).

When the terminal 10 receives the "transfer" menu information transmitted by the server 20, the terminal 10 receives the display screen of the display device 108 and the keys of the keyboard 109a based on the screen layout information and the key layout information included in the "transfer" menu information. The layout is changed (S22). Specifically, the display screen of the display device 108 is set to the display screen according to the screen layout information, and the key layout of the keyboard 109a is set to the key layout according to the key layout information.

As a result, when the operator is a veteran employee A, a mid-level employee C, or a mid-level employee D, the display screen related to the "transfer" menu illustrated in FIG. 15 is displayed on the display device 108, and the keys on the keyboard 109a are displayed. The layout is the key layout related to the "transfer" menu illustrated in FIG. In this way, in the case of veteran employee A, mid-career employee C, or mid-career employee D, all the buttons and keys of the “transfer” business transaction illustrated in FIG. 7 can be used. The display screen illustrated in FIG. 15 and the key layout illustrated in FIG. 22 are associated with the business transaction identification information GID_F of "transfer" illustrated in FIG. 6, and are veteran employee A, mid-level employee C, or mid-level employee. It is based on the screen layout information D6 and the key layout information K16 associated with the employee identification information KID_A, KID_C, or KID_D of D.

Alternatively, when the operator is a new employee B, the display screen related to the "transfer" menu illustrated in FIG. 16 is displayed on the display device 108, and the key layout of the keyboard 109a is the "transfer" illustrated in FIG. 23. It becomes the key layout related to the menu. In this way, in the case of the new employee B, some of the buttons and keys of the business transaction of the "transfer" illustrated in FIG. 7 can be used. The display screen illustrated in FIG. 16 and the key layout illustrated in FIG. 23 are associated with the business transaction identification information GID_F of "transfer" illustrated in FIG. 6 and associated with the employee identification information KID_B of the new employee B. It is based on the screen layout information D7 and the key layout information K17.

As described above, in S22, the display screen of the display device 108 and the key layout of the keyboard 109a are changed according to the proficiency level of the operator (whether the employee is a veteran employee or a new employee, etc.).

Then, the operator presses one of the transfer buttons on the display screen related to the "transfer" menu ("transfer to own store", "transfer to another store", or "transfer to another line" button illustrated in FIG. Alternatively, select the "transfer to own store" or "transfer to another store" button illustrated in FIG. 16), or transfer the transfer key (FIG. 22) of the keyboard 109a of the key layout related to the "transfer" menu. The transfer operation such as pressing the "own store transfer", "other store transfer", or "other bank transfer" key, or the "own store transfer" or "other store transfer" key illustrated in FIG. 23) is performed. Suppose you went.

Then, the terminal 10 performs a transfer approval application issuance process according to the transfer operation (S23), and makes a transfer approval application request to the server 20 (S24).

Upon receiving the transfer approval application request from the terminal 10, the server 20 determines whether or not to approve the transfer approval application based on the transfer slip information included in the already received slip information (S25), and determines that determination. The result is responded to the terminal 10 (S26). Here, it is assumed that the transfer approval permission (approval confirmation) has been responded.

When the terminal 10 receives the approval confirmation from the server 20, the approval is completed (S27), and the process related to the business transaction of "transfer" is completed. When the processing related to the business transaction of "transfer" is completed, for example, the processing returns to S16.

In the display screens illustrated in FIGS. 10 to 16, the "customize" button is a button that allows the operator to customize the screen layout. Further, the "input screen number" input field enables the display of the desired display screen by inputting the screen number of the desired display screen in the input field. Further, "0001" (see, for example, FIG. 10) indicates the screen number of the display screen (main screen) related to the main menu for the employee in charge of the two-line business, and "1001" (see FIG. 14) indicates the employee in charge of the two-line business. The screen number of the display screen (main screen) related to the main menu for the user is shown, and "0030" (see, for example, FIG. 15) indicates the screen number of the display screen related to the "transfer" menu. Further, in the display screens illustrated in FIGS. 15 and 16, the "return to main screen" button makes it possible to return to the display screen related to the main menu and to return the key layout of the keyboard 109a to the key layout related to the main menu. It is a button to do.

Further, in the keyboard 109a with the key layout illustrated in FIGS. 17 to 23, the "customize" key is a button that enables the operator to customize the key layout. Further, in the keyboard 109a having the key layout illustrated in FIGS. 22 and 23, the "back" key returns the key layout to the key layout related to the main menu and returns the display screen of the display device 108 to the display screen related to the main menu. It is a button that enables you to do that.

As described above, according to the business system 1, the key layout of the keyboard 109a can be flexibly changed according to the business contents and proficiency of the employees, so that the key layout of the keyboard 109a is optimal for each employee. It will be easy to use. In addition, even if it is necessary to change the key layout due to a change in the specifications of the business system 1, it becomes possible to flexibly deal with it.

In the above-described embodiment, the case where the number of employees in charge of two-line operations is only employee E (see FIG. 5 and the like) is illustrated, but there may be a plurality of employees in charge of two-line operations. In this case, the display screen of the display device 108 and the key layout of the keyboard 109a may be changed according to the proficiency level of the two-line business staff, as in the case of the one-line business staff described above.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and various improvements and changes can be made without departing from the gist of the present invention.

1 Business system 10 terminals 20 servers 30 networks 101 processors 102 RAM
103 HDD
104 Graphic processing unit 105 Input / output interface 106 Communication control unit 107 Bus 108 Display device 109 Input device 109a Keyboard 110 Portable recording medium 121 Input unit 122 Operator identification information acquisition unit 123 Business transaction identification information acquisition unit 124 Key layout change unit 125 Transmitter 126 Receiver 201 Processor 202 RAM
203 HDD
204 Graphic processing unit 205 Input / output interface 206 Communication control unit 207 Bus 208 Display device 209 Input device 210 Portable recording medium 221 First storage unit 222 Second storage unit 223 Key layout information acquisition unit 224 Transmission unit 225 Reception unit

Claims (5)

A business system that includes a terminal and a server
The terminal
Input section that can change the key layout,
The operator identification information acquisition unit that acquires the operator identification information, and
A transmitter that transmits the operator identification information to the server, and
A receiver that receives key layout information from the server,
A key layout change unit that changes the key layout of the input unit based on the key layout information,
With
The server
A first storage unit in which the operator identification information and the key layout information are associated and stored, and
A receiving unit that receives the operator identification information transmitted by the terminal, and
A key layout information acquisition unit that refers to the first storage unit and acquires key layout information associated with the operator identification information received by the reception unit.
A transmission unit that transmits the key layout information acquired by the key layout information acquisition unit to the terminal, and a transmission unit.
To prepare
A business system characterized by that. The terminal
Business transaction identification information acquisition department, which acquires business transaction identification information,
Further prepare
The server
A second storage unit in which business transaction identification information, operator identification information, and key layout information are associated and stored.
Further prepare
In the terminal
The transmission unit further transmits the business transaction identification information acquired by the business transaction identification information acquisition unit to the server.
In the server
The receiving unit further receives the business transaction identification information transmitted by the terminal, and receives the business transaction identification information.
The key layout information acquisition unit further refers to the second storage unit, and the key associated with the business transaction identification information received by the reception unit and the operator identification information received by the reception unit. Get layout information,
The business system according to claim 1, wherein the business system is characterized by the above. Input section that can change the key layout,
The operator identification information acquisition unit that acquires the operator identification information, and
A transmitter that transmits the operator identification information to the server, and
A receiver that receives key layout information associated with the operator identification information from the server, and a receiver.
A key layout change unit that changes the key layout of the input unit based on the key layout information,
A terminal characterized by being equipped with. A storage unit in which the operator identification information and the key layout information are associated and stored,
A receiver that receives operator identification information transmitted by a terminal that has an input unit that can change the key layout,
A key layout information acquisition unit that refers to the storage unit and acquires key layout information associated with the operator identification information received by the reception unit.
A transmission unit that transmits the key layout information acquired by the key layout information acquisition unit to the terminal, and a transmission unit.
A server characterized by being equipped with. A terminal provided with an input unit capable of changing the key layout acquires the operator identification information and transmits the operator identification information to the server.
The server receives the operator identification information, refers to a storage unit in which the operator identification information and the key layout information are associated and stored, and the key layout information associated with the received operator information. Is acquired, and the acquired key layout information is transmitted to the terminal.
The terminal receives the transmitted key layout information and changes the key layout of the input unit based on the received key layout information.
How to change the key layout.

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