JP2021124817A - Order management system, order management device, and program - Google Patents

Abstract

To provide an order management system that prevents reception registration due to unfair use of a reception terminal.SOLUTION: An order management system that manages turn-waiting status in a facility, includes an order management server that manages the turn-waiting status for the facility with a turn-waiting list, and an order management terminal that receives registration for turn-waiting for the facility, with a login account and available area set. The order management server includes: a position information reception unit that receives position information of the order management terminal logged in with the account; a position information determination unit that determines, based on the position information, whether or not the order management terminal is within a preset available area; and a turn-waiting registration unit that registers, when the order management terminal is within the available area, turn-waiting registration via the order management terminal in the turn-waiting list.SELECTED DRAWING: Figure 2

Description

The present invention relates to an order management system, an order management device, and a program.

Conventionally, in restaurants, amusement facilities, hospitals, banks, government offices, etc., various order management systems have been adopted in order to manage the waiting list of customers waiting for the service.

For example, Patent Document 1 describes a reservation management system that provides a reservation management service to a plurality of facilities that can wait in line, and a user can use the Web, a telephone, or a store terminal to view the congestion status of the facilities. It is stated that you can confirm the above and apply for a waiting reservation. In addition, it is stated that when the turn of guidance is approaching, notification will be sent by phone or email.

Japanese Unexamined Patent Publication No. 2005-50002

The reception terminal used by a user who visits a store to register a waiting list can generally be used by logging in using a dedicated ID and passcode. That is, once the ID and passcode are known, there is a risk that the reception terminal will be used due to unauthorized access. Furthermore, in the case of a portable reception terminal such as a tablet terminal, there is a risk that it will be taken out.

The present invention has been made in view of the circumstances described above, and one of the objects of the present invention is to prevent reception registration due to unauthorized use of the reception terminal.

The order management system according to the embodiment of the present invention is an order management system that manages the waiting list in a facility, and includes an order management server that manages the waiting status of the facility in a waiting list, and an account for login. The order management server includes an order management terminal that accepts registration of waiting in order to the facility in which an available area is set, and the order management server is a position for receiving the position information of the order management terminal logged in with the account. The information receiving unit, the position information determination unit that determines whether or not the order management terminal is within a preset available area based on the position information, and the available area of the order management terminal. If it is inside, it is provided with a waiting registration unit for registering the waiting registration via the turn management terminal in the waiting list.

The order management device according to the embodiment of the present invention is an order management device that manages the waiting list in a facility, and is a turn management terminal that accepts registration of the waiting list in the facility logged in with a set account. A position information receiving unit that receives position information, a position information determining unit that determines whether or not the order management terminal is within a preset available area based on the position information, and the order management terminal. Is within the available area, the waiting registration unit for registering the waiting registration via the turn management terminal in the waiting list for managing the waiting status of the facility is provided. It is a thing.

In the program according to the embodiment of the present invention, the computer that manages the waiting list in the facility is logged in with the set account and receives the position information of the turn management terminal that accepts the registration of the waiting list in the facility. The information receiving unit, the position information determination unit that determines whether or not the order management terminal is within a preset available area based on the position information, and the available area for the order management terminal. If it is inside, the registration of the waiting list via the turn management terminal is made to function as a waiting list for registering the waiting list for managing the waiting status of the facility.

According to the present invention, it is possible to prevent reception registration due to unauthorized use of the reception terminal.

The figure which shows the schematic structure of the order management system 1 which concerns on embodiment of this invention. FIG. 5 is a flowchart of a waiting reception registration process in the order management system 1 according to the embodiment of the present invention. The figure exemplifying the screen notifying that the reception registration cannot be performed in the order management system 1 according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The same elements are designated by the same reference numerals, and duplicate description will be omitted.

In this embodiment, an example of waiting list management in restaurant A will be described, but in addition, waiting list management of facility users such as banks, amusement facilities, travel agencies, shopping malls, event venues, hospitals, and government offices will be performed. Applicable to any facility.

FIG. 1 is a diagram showing a schematic configuration of an order management system 1 according to the present embodiment. As shown in FIG. 1, the order management system 1 includes an order management server (order management device) 100 installed in a management center or the like, and an order management terminal 200 installed in a facility (restaurant A). The order management server 100 is connected to the order management terminal 200 via the communication network N. Although one order management terminal 200 is shown in FIG. 1, a plurality of order management terminals 200 may be used in one facility.

The facility user can operate the turn management terminal 200 to register the waiting list at the facility. In addition, the employee can operate the turn management terminal 200 on behalf of the user to register the waiting list. In addition, the facility employee or the like can operate the turn management terminal 200 to register the waiting list on behalf of the user or update the status of the waiting list registered in the waiting list. can.

The order management server 100 manages the waiting list registered via the order management terminal 200 for each facility. In the present embodiment, the management of waiting in line for one facility (restaurant A) will be described as an example, but the order management server 100 is actually connected to the order management terminals 200 installed in a plurality of facilities, and each of them is connected. It manages the waiting list of facilities. The order management server 100 is composed of a general-purpose computer, and the server function is realized by operating a server program on the computer. The computer constituting the order management server 100 does not necessarily have to be one, and may be composed of a plurality of computers distributed on the communication network N.

The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (position information receiving unit, position information determination unit, turn waiting registration unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

In the client management table TA1, a unique ID and passcode (account) assigned to the order management terminal 200 are registered for each facility. In addition, preset usable areas (specified by latitude and longitude) are registered. The usable area is the range of the place where the order management terminal 200 should originally be, for example, in the facility or a predetermined area in the facility (near the entrance, etc.). A user or an employee can perform reception registration using the order management terminal 200 only when the order management terminal 200 exists in an available area. In one record of the client management table TA1, for example, as a record of "Restaurant A", "ID: A1 ...", "Passcode: AA2 ...", and the available area "Start point latitude / longitude (35.634694: 139.879127)" ), End point latitude / longitude (35.634014: 139.880297) ”, etc. are set. This information is set, for example, by an administrator (for example, the owner of the facility) who manages the waiting list at each facility when the system is introduced. When using a plurality of order management terminals 200 in one facility, the same ID and passcode may be used, but for example, a plurality of IDs and passwords may be used properly according to certain conditions. ..

In the status management table TA2, a waiting list at each facility is registered. This waiting list includes a list of persons waiting in line (waiting group) and information (status information) indicating the waiting status of each waiting group. One record of the waiting list includes information such as reception number "1", reception time "13:03", number of people "3", reception item "terrace", and status "waiting". In addition, information such as name and contact information (email address, telephone number) can be included.

The status includes "waiting", which is the state before the turn has arrived, "calling", which is the state of notifying that the turn has come, and "guided", which is the state of guiding the group whose turn has come to the seat. Furthermore, "cancelled" etc., which is a state in which the waiting list has been canceled, is included. What kind of item is set as the status can be set and changed as appropriate by the manager of each facility. The reception item here is the type of seat you want (table, counter, terrace, private room, etc.).

The information to be included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on the new registration information in the waiting list sent from the turn management terminal 200 or the status update information (details will be described later).

The processor 120 is composed of an arithmetic and logical operation unit (CPU, etc.) for processing arithmetic operations, logical operations, bit operations, and various registers, and various registers, and order management is performed by executing various programs stored in a storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting list in cooperation with the order management terminal 200.

The communication network N includes a communication network capable of transmitting and receiving information to and from the order management server 100 and the order management terminal 200. The communication network N is, for example, any of the Internet, LAN, dedicated line, telephone line, corporate network, mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, and combinations thereof. It may be wired or wireless.

The order management terminal 200 is a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other device capable of exchanging data with the order management server 100 via a communication network N. A terminal device can be used. The order management terminal 200 is used as a terminal used by a user for registration of a waiting list, or as a terminal used by an employee for checking the contents of a waiting list and updating the status of each waiting group. Can be done.

As shown in FIG. 1, the order management terminal 200 includes a processor 210, an input device 220, a display device 230, a communication interface 240, a storage resource 250, and a GPS receiver 260. The order management terminal 200 receives input such as registration to the waiting list and update of the status by operating the input device 220 such as a touch panel by the guest who came to the facility or the employee of the facility.

The processor 210 is composed of an arithmetic and logical operation unit (CPU, etc.) that processes arithmetic operations, logical operations, bit operations, and various registers, and executes various programs stored in the storage resource 250 to manage the order management terminal 200. Centrally control each part of. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The input device 220 includes various operation buttons and a touch panel for accepting inputs such as registration in the waiting list and update of the status.

The display device 230 is a device for displaying a waiting list, a reception screen, and a status management screen, and is composed of, for example, a liquid crystal display.

The communication interface 240 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 240 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The storage resource 250 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer-readable recording medium such as a disk drive or semiconductor memory (ROM, RAM, etc.).

The storage resource 250 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 240. Further, in the storage resource 250, in addition to these various programs and various data, a computer program (application) that manages the waiting list in cooperation with the order management server 100 by being executed by the processor 210 is stored.

(Reception registration waiting in line)
Next, the waiting reception registration process by the order management system 1 will be described with reference to the flowchart of FIG.

When the turn management terminal 200 succeeds in logging in with the unique ID and passcode (step S101: YES), the turn management terminal 200 has information on the waiting list registered in the status management table TA2 from the turn management server 100 via the communication interface 240. Is received (step S102).

The order management server 100 acquires the position information (positioning information by GPS (Global Positioning System), etc.) of the order management terminal 200 (step S103).

The order management terminal 200 displays a reception guidance screen on the display device 230 based on the received information in the waiting list (step S104). On the reception guidance screen, the current number of waiting groups and the expected waiting time are displayed. In addition, a button to be touched when registering for reception and a message prompting the touch operation are displayed.

When the user touches the button displayed on the display device 230, the order management terminal 200 displays the reception registration screen on the display device 230 (step S105). On the reception registration screen, selection of items required for reception registration, a message prompting input, a button for selecting a reception item, and the like are displayed. In addition, when the turn comes, the user who wishes to make a call by telephone or e-mail can register the telephone number or e-mail address of the contact on the reception registration screen.

When the user inputs the operation and completes the input of the information (reception items, contact information, etc.) required for the waiting reception registration, the order management terminal 200 uses the input information as the new registration information as the order management server. It is transmitted to 100 (step S106).

When the order management server 100 receives the new registration information from the order management terminal 200, the order management terminal 200 exists in the available area registered in the client management table TA1 based on the position information acquired in step S103. It is determined whether or not this is done (step S107).

When it is determined that the order management terminal 200 exists in the available area (step S107: YES), the order management server 100 waits for the facility in order based on the newly received registration information. A process of adding a new set of waiting lists to the list is performed (step S108).

The order management server 100 causes the order management terminal 200 to display the reception completion screen (step S109). On the reception completion screen, the reception number, the estimated waiting time at the present time, etc. are displayed. In addition, a message prompting the user to receive the turn ticket is displayed, and the user can receive the turn ticket printed from the printer connected to the turn management terminal 200.

A two-dimensional code associated with the reception number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using his / her own smartphone or the like, the current waiting status (current order, expected waiting time, etc.) is displayed on the smartphone. In addition, when the user enters a telephone number or email address according to the guidance displayed by reading the two-dimensional code, he / she receives a message by telephone or email when the turn arrives, or the turn is approaching. Sometimes you can receive reminders.

On the other hand, when it is determined that the order management terminal 200 does not exist in the available area (step S107: NO), as illustrated in FIG. 3, the display device 230 of the order management terminal 200 is displayed. A message indicating that the turn ticket cannot be issued (reception registration cannot be performed) is displayed (step S110).

(Update waiting list)
The contents of each record in the waiting list are updated when an employee of the facility operates the order management terminal 200 to update the status. The status update process includes "cancel", "change", "call", and "guidance". "Cancel" means to cancel the waiting list, and "change" means to change the contents of the waiting list once entered. In addition, "call" means that the group whose turn has come is verbally called, or the group is notified by telephone or call mail, and "guidance" actually guides the group whose turn has come. It means that it is in a state.

When an employee operates the turn management terminal 200 to update the status, the turn waiting group to be updated is selected from the waiting list displayed on the turn management terminal 200, and the selected waiting group is selected. Either update process is performed. Information for identifying the waiting group to be updated (for example, reception number "1") and update processing information (for example, "guidance") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. .. The order management server 100 updates the waiting list of the facility based on the received information. For example, when the "guidance" operation is performed on the reception number "1", the status of the waiting group of the reception number "1" is updated to "guided".

Regarding the status update process, the order management terminal 200 determines whether or not it exists in the available area, and if it does not exist in the available area, the update process is not accepted. It may be.

As described above, according to the present embodiment, the order management server 100 receives the position information of the order management terminal 200 logged in with a dedicated account, and the order management terminal 200 is within a preset available area. If it is not available, the reception registration via the order management terminal 200 is disabled. As a result, it is possible to prevent reception registration from the order management terminal 200 that is not in the original position (inside the store, etc.). For example, when the order management terminal 200 is a tablet terminal or a cloud terminal, there is a risk that the terminal will be taken out of the store, or that the ID and passcode will be leaked and the user will be logged in remotely. In such a case, unauthorized use can be effectively prevented by preventing the order management terminal 200 accessing the order management server 100 from accepting the registration of the waiting list unless it is in the proper position such as in the store. Can be done.

Further, when the order management terminal 200 is not within the preset available area, a message indicating that the order ticket cannot be issued is displayed on the order management terminal 200, so that an illegal operation is performed. It is possible to give a warning to those who are.

The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the above embodiments are merely exemplary in all respects and are not to be construed in a limited manner. For example, the above-mentioned processing steps can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing contents.

1 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 220 ... Input device 230 ... Display device 240 ... Communication interface 250 ... Storage resource 260 ... GPS receiver TA1 ... Client management Table TA2 ... Status management table N ... Communication network

Claims (4)

It is a turn management system that manages the waiting list at the facility.
An order management server that manages the waiting status of the facility in the waiting list,
It is equipped with an order management terminal that accepts registrations waiting in line at the facility, with an account for login and available areas set.
The order management server
A location information receiving unit that receives the location information of the order management terminal logged in with the account, and
Based on the position information, a position information determination unit that determines whether or not the order management terminal is within the available area, and a position information determination unit.
A turn-around management system including a turn-waiting registration unit that registers a turn-awaited registration via the turn-around management terminal in a turn-awaited list when the turn-around management terminal is within the available area. The waiting registration unit
The order management system according to claim 1, wherein when the order management terminal is not within the available area, the order management terminal is notified that the waiting list cannot be registered. It is a turn management device that manages the waiting list in the facility.
A location information receiving unit that receives the location information of the order management terminal that accepts the registration of waiting in line at the facility, logged in with the set account.
Based on the position information, a position information determination unit that determines whether or not the order management terminal is within a preset available area, and a position information determination unit.
When the turn management terminal is within the available area, the turn wait registration unit that registers the turn wait registration via the turn management terminal in the turn wait list that manages the turn wait status of the facility. An order management device equipped with. A computer that manages the waiting list at the facility,
A location information receiving unit that receives the location information of the order management terminal that accepts the registration of waiting in line at the facility, logged in with the set account.
Based on the position information, a position information determination unit that determines whether or not the order management terminal is within a preset available area, and a position information determination unit.
When the order management terminal is within the available area, the registration of the waiting list via the order management terminal is used as a waiting list for registering the waiting list for managing the waiting status of the facility. , A program to make it work.

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