JP2021124783A - Accommodation check-in system, accommodation check-in method, and accommodation check-in program - Google Patents

Abstract

To accelerate check-ins at accommodation.SOLUTION: An accommodation check-in system according to the present invention comprises a mobile terminal and a reception device capable of communicating various information, wherein reservation processing for reserving accommodation is executable. The mobile terminal is able to execute: additional information input processing for, from request information when staying required for registering an accommodation ledger at a time of checking in a reserved accommodation, inputting additional information from which information at a time of reservation already obtained at reservation processing is removed; and communication processing for communicating the inputted additional information to the reception device from the mobile terminal. The reception device is able to execute registration processing for registering the accommodation ledger of a management device, based on check-in information including the additional information communicated from the mobile terminal device.SELECTED DRAWING: Figure 10

Description

The present invention relates to an accommodation facility check-in system for checking in to various accommodation facilities such as hotels and inns, an accommodation facility check-in method, and an accommodation facility check-in program.

Conventionally, in various accommodation facilities such as hotels and inns, guests who come to the store are given the key of the room in which they stay by performing check-in according to a predetermined procedure, and their use is permitted. At check-in at accommodation facilities, the guest has traditionally recorded (filled in) the accommodation ledger using paper. Patent Document 1 discloses a check-in control device that inputs accommodation information required for check-in to a customer monitor with an input pen. The check-in control device also enables electronic handwriting of signatures using an input pen.

Japanese Unexamined Patent Publication No. 2014-235540

According to the check-in control device disclosed in Patent Document 1, since accommodation information and signatures are acquired as electronic data, it is considered that handling using a computer becomes easy. However, since the guest needs to record (fill in) using the input pen at the time of check-in, it does not greatly contribute to shortening the check-in time.

In accommodation facilities such as hotels and inns, it is important to shorten the check-in time for guests in order to reduce congestion in the lobby. In addition, it is a major factor in the service aspect of accommodation facilities to promptly guide guests who are tired from business or travel to their rooms. One of the problems of the present invention is to shorten the check-in time performed at the accommodation facility.

Therefore, the accommodation facility check-in system according to the present invention is
It is an accommodation facility check-in system that is equipped with a mobile terminal and a reception device that can transmit various information, and can execute reservation processing for making reservations for accommodation facilities.
Mobile terminals
Additional information input processing that allows you to enter additional information excluding the reservation information already acquired in the reservation process from the accommodation request information required for registration of the accommodation ledger at the time of check-in of the reserved accommodation facility.
It is possible to execute the transmission process of transmitting the input additional information from the mobile terminal to the reception device.
The reception device is
Based on the check-in information including the additional information transmitted from the mobile terminal device, the registration process for registering the accommodation ledger of the management device can be executed.

Furthermore, in the accommodation facility check-in system according to the present invention,
In the transmission process, the check-in information is transmitted to the reception device by causing the reception device to read the coded check-in information.

Furthermore, in the accommodation facility check-in system according to the present invention,
The check-in information is coded on a server device that can communicate with the mobile terminal.

Furthermore, in the accommodation facility check-in system according to the present invention,
The coding of check-in information is performed on the mobile terminal.

Furthermore, in the accommodation facility check-in system according to the present invention,
Check-in information includes information already acquired in the reservation process in addition to additional information.

Further, the accommodation facility check-in system according to the present invention is
Equipped with a server device that can communicate with mobile terminals
The server device determines the additional item that defines the additional information item of the additional information required in the additional information input process executed by the mobile terminal, and transmits the additional item to the mobile terminal.

Furthermore, in the accommodation facility check-in system according to the present invention,
The server device determines additional items based on the accommodation request items specified for the accommodation facility.

Furthermore, in the accommodation facility check-in system according to the present invention,
The mobile terminal is equipped with a short-range wireless transmission means,
The reception device is equipped with a short-range wireless receiving means.
In the transmission process, the check-in information is transmitted to the receiving device by using the short-range wireless transmission means and the short-range wireless reception means.

Furthermore, in the accommodation facility check-in system according to the present invention,
The additional information includes imaging information obtained by imaging the passport or a signature image by the guest.

In addition, the accommodation facility check-in method according to the present invention is:
It is an accommodation facility check-in method that is equipped with a mobile terminal and a reception device that can transmit various information, and can execute reservation processing for making reservations for accommodation facilities.
Mobile terminals
Additional information input processing that allows you to enter additional information excluding the reservation information already acquired in the reservation process from the accommodation request information required for registration of the accommodation ledger at the time of check-in of the reserved accommodation facility.
It is possible to execute the transmission process of transmitting the input additional information from the mobile terminal to the reception device.
The reception device is
Based on the check-in information including the additional information transmitted from the mobile terminal device, the registration process for registering the accommodation ledger of the management device can be executed.

In addition, the accommodation facility check-in program according to the present invention
An accommodation facility check-in system that can execute reservation processing to make reservations for accommodation facilities, and is an accommodation facility check-in program that can be executed with a reception device and a mobile terminal that can transmit various information.
Additional information input processing that allows you to enter additional information excluding the reservation information already acquired in the reservation process from the accommodation request information required for registration of the accommodation ledger at the time of check-in of the reserved accommodation facility.
It is possible to execute a transmission process of transmitting the input additional information from the mobile terminal to the reception device.

According to the accommodation facility check-in system, the accommodation facility check-in method, and the accommodation facility check-in program according to the present invention, additional information at the time of check-in is input from the mobile terminal possessed by the guest. By transmitting the information to the reception device installed in the accommodation facility, it is possible to reduce the input operation of the guest to the reception device and shorten the time required for check-in. In addition, since the information required for check-in is mainly managed by the mobile terminal owned by the guest, it is possible to improve the protection of personal information.

The figure which shows the structure of the accommodation facility check-in system which concerns on this Embodiment The figure which shows the appearance of the settlement machine which concerns on this Embodiment The figure which shows the structure of the settlement machine which concerns on this Embodiment The figure which shows the structure of the management computer which concerns on this Embodiment The figure which shows the structure of the mobile terminal which concerns on this embodiment Flow chart showing reservation processing according to this embodiment The figure which shows various data structures used in the accommodation system system which concerns on this embodiment. The flow chart which shows the 1st preprocessing which concerns on this Embodiment The flow chart which shows the 2nd pre-processing which concerns on this Embodiment The figure which shows various screens of the mobile terminal which concerns on this Embodiment Flow chart showing check-in processing according to this embodiment The figure which shows the initial screen which concerns on this Embodiment The figure which shows the check-in method selection screen which concerns on this Embodiment The figure which shows the accommodation content confirmation screen which concerns on this Embodiment The figure which shows the pass part confirmation screen which concerns on this Embodiment The figure which shows the accommodation ledger screen which concerns on this embodiment The figure which shows the accommodation ledger screen (under editing) which concerns on this embodiment

FIG. 1 is a diagram showing a configuration of an accommodation facility check-in system according to the present embodiment. The accommodation facility check-in system of the present embodiment is a system capable of executing various processing related to accommodation such as payment of accommodation fee and check-out, in addition to processing related to check-in of guests. The accommodation facility check-in system is a payment machine 1a, 1b (corresponding to the "reception device" according to the present invention) arranged in the lobby and operated by the guest, a management computer 3 arranged in the front desk or the like and operated by the employee. It is configured to have (corresponding to the "management device" according to the present invention). In addition, a plurality of payment machines 1a and 1b (two in this embodiment) are arranged so that the service can be provided to a plurality of guests at the same time.

The settlement machines 1a and 1b and the management computer 3 are connected to each other so as to be able to communicate with each other via the LAN 51. An input device 41 for receiving input by an employee, such as a monitor 42 for displaying various information, a keyboard, and a mouse, is connected to the management computer 3. Further, a receipt printer 44 for printing a receipt, a card key reader / writer 43 for writing various information to a card key, and a card key reader / writer 43 for reading the information are also connected. Here, the card key is a key card for unlocking the guest room, and the card key is brought close to the sensor placed on the door of the guest room (non-contact type) or the card key is inserted into the slot of the sensor (non-contact type). It is possible to unlock by contact type).

Further, the LAN 51 in the accommodation facility is connected to the Internet via the router 52, and the management computer 3, the settlement machines 1a, 1b, etc. in the accommodation facility communicate with various servers via the Internet. Is possible. The accommodation facility check-in system of the present embodiment uses the management server 53 that is connected to the Internet by communication.

Similar to the management computer 3, the management server 53 can store and manage reservation information, member information, and the like, and can accept reservations from users through the reservation site operated by the accommodation facility. The management server 53 may be divided into different servers for each purpose. For example, it is possible to manage the reservation management server that accepts reservations, the member management server that manages member information, the point management server that manages user points, and the like.

FIG. 2 is a diagram showing the appearance of the settlement machine 1 (1a, 1b) according to the present embodiment, and FIG. 3 is a block diagram showing the configuration of the settlement machine 1 (1a, 1b) according to the present embodiment. .. The check-out machine is located in the lobby of the accommodation facility and can assist guests in check-in and check-out. In the accommodation facility system of the present embodiment, three types of check-in can be performed. Quick check-in that minimizes the input of various information in the settlement machine 1, a form that uses the reservation ID (reservation number) notified at the time of reservation, and a form that uses the reserved name. In addition, as a form of check-in using the check-in machine 1, a form of checking-in using a room card can be considered. In the form of check-in using a room card, the guest first tells the employee at the front desk 81 the name, length of stay, etc., and receives at least a card key on which the room number is recorded. This card key does not yet have a guest room unlocking function. By having the checkout machine 1 read this card key and completing the payment of the guest room charge, the card key is given an unlocking function.

The checkout machine 1 includes a touch panel monitor 11, a card key entrance / exit 12, a scanner port 13, a bill entry / exit 18, a receipt printer 14, a credit card entry / exit 15, a numeric keypad 16, a money payment exit 17, and a two-dimensional bar code reader 29. It is composed of. The touch panel monitor 11 includes a display unit 11b that displays various information to the guest to operate, and a touch panel 11a that receives an operation from the guest. The card key entrance / exit 12 is an opening for reading the card key for unlocking the guest room, issuing the card key stocked in the checkout machine 1, or collecting the card key at checkout. be.

The settlement machine 1 is configured to include a CPU 21a, a ROM 21b, and a RAM 21c as control units, like a normal computer. Further, the settlement machine 1 has a storage unit such as a hard disk 22 for storing various information. A scanner 20, a card key unit 25, a credit card unit 26, a bill deposit / withdrawal unit 27, a coin withdrawal unit 28, a two-dimensional bar code reader 29, a numeric keypad 16, and a receipt printer 14 are connected to the interface 24. Various devices connected to these interfaces 24 are connected to a control unit and a storage unit, and are controlled according to a program stored in the storage unit.

The credit card unit 26 is arranged behind the credit card entrance / exit 15, and reads the credit card possessed by the guest. The bill deposit / withdrawal unit 27 is arranged on the back surface of the bill inlet / outlet 18, and collects the bills paid by the guest or discharges the bills as change. The coin withdrawal unit 28 is arranged on the back surface of the money payment exit 17, and discharges coins as change to the guest. The receipt printer 14 can print various types of receipts and the like on the receipt paper to be stored, and can cut the printed receipt paper. The numeric keypad 16 can input various information such as a credit card recitation number.

The image to be displayed on the touch panel monitor 11 is displayed on the display unit 11b by the control unit, the control unit of the storage unit, and the image processing unit 21d. Further, the settlement machine 1 is provided with a communication unit 23 for connecting to the LAN 51, and can communicate with the Internet via the management computer 3 connected to the network or the router 52. Further, the settlement machine 1 can provide auditory information by the voice processing unit 21e and the speaker in addition to the visual information by the touch panel monitor 11.

FIG. 4 is a diagram showing the configuration of the management computer 3 and its peripheral mechanism according to the present embodiment. The management computer 3 is an information processing device operated by an employee, and includes a CPU 31a, a ROM 31b, a RAM 31c as a control unit, and a hard disk 32 as a storage unit. It also includes an interface 37a for connecting the keyboard and mouse to the various input devices 41. It also includes an interface 37b for connecting the receipt printer 44 and the card key reader / writer 43. Further, an image processing unit 31d for forming and outputting an image to the monitor 42 is provided. Further, a communication unit 33 for connecting to the LAN 51 is provided, and it is possible to communicate with the Internet via the settlement machines 1a and 1b connected to the network or the router 52. Further, the management computer 3 can provide auditory information by the voice processing unit 31e and the speaker in addition to the visual information by the monitor 42.

Based on the above configuration, the accommodation facility check-in system according to the present embodiment can execute various processes related to guest check-in.

The accommodation facility check-in system of the present embodiment functions in cooperation with the mobile terminal 7 owned by the user. FIG. 5 is a diagram showing an example of the configuration of the mobile terminal 7 according to the present embodiment. The mobile terminal 7 is a terminal owned by a user, and includes a CPU 71a, a ROM 61b for storing various programs, a RAM 71c for temporarily storing information, an image processing unit 71d, and an sound processing unit 71e as control units. .. In addition to the camera 74 that enables shooting, the display unit 752 of the touch panel monitor 75 is connected to the image processing unit 71d. A speaker 78a and a microphone 78b are connected to the sound processing unit 71e. The CPU 71a has various communication units (mobile line communication unit 76a, wireless LAN communication unit 76b, Bluetooth communication unit 76c (registered trademark), NFC communication unit 76d) and an input switch 77 that receives various inputs via the interface 73. , The touch panel 751 constituting the touch panel monitor 75 is connected.

The user can use the mobile terminal 7 to communicate with the management server 53 on the Internet and perform the reservation process. FIG. 6 is a flow chart showing the processing on the mobile terminal 7 side regarding the reservation processing for making a reservation for the accommodation facility. The user executes the reservation process using an Internet browser or a dedicated application. In the reservation process, the user searches for the desired accommodation relocation (S101), specifies the accommodation facility (S102), and specifies various conditions (accommodation date, accommodation plan, room type, number of guests, etc.) for the specified accommodation facility (S103). ) Is performed.

When the designation of the accommodation facility and the designation of various conditions for the designated accommodation facility are completed and the reservation is confirmed (S104: Yes), the presence or absence of membership registration is asked (S105). If there is member registration (S105: Yes), the login process (S106) by inputting the member ID and password is executed, and the reservation registration is performed based on the member information. If you wish to register as a member even if you do not have a member registration (S105: No) (S108: Yes), the member registration process (S109) is executed and reservation registration is performed based on the newly registered member information (S108: Yes). S107) is executed.

FIG. 7 shows various data structures used in the accommodation facility check-in system. FIG. 7 (A) is information about accommodation facility members, FIG. 7 (A1) is member information, and FIG. 7 (A2) is member reservation information. The member information shown in FIG. 7 (A1) includes a member ID, name (Kanji), name (Kana), gender, occupation, age, nationality, zip code, address, telephone number, and e-mail address for identifying the member. Includes. The member reservation information shown in FIG. 7 (A2) is information formed when a member reserves an accommodation facility, and includes a member ID, a reservation ID, and accommodation-related information. The accommodation-related information includes an accommodation facility ID for identifying the accommodation facility, a check-in date, the number of nights, the number of guests, a room charge, and a reservation plan.

In the reservation process, when the accommodation facility is reserved without registering as a member (S108: No), the user inputs the guest information necessary for the reservation (S110) and makes the reservation of the accommodation facility. The management server 53 performs reservation registration based on the guest information (S111). FIG. 7 (B) is information about the non-member of the accommodation facility, and the non-member reservation information shown in FIG. 7 (B1) is information formed when the non-member reserves the accommodation facility. It includes an ID, guest information, and accommodation-related information (same as the accommodation-related information shown in FIG. 7 (A2)). The guest information includes the name (Kanji), name (Kana), address, and telephone number entered in S110.

When the reservation processing is returned and the reservation registration of the accommodation facility is completed as a member or non-member (S107, S111), it is asked whether or not to make a pre-payment (S112). , The reservation process is completed after the pre-payment process using a credit card or the like is executed (S113). On the other hand, when the advance payment is not performed (S112: No), the reservation process is completed as it is.

By the way, when checking in an accommodation facility, it is obligatory to record an accommodation ledger for the purpose of identification, etc., based on the Ryokan Business Law. In paper-based bookkeeping, the guest must enter his / her name, age, address, companion's name, address, etc. in the accommodation ledger. Therefore, it is expected that the check-in time will be longer due to the entry of the accommodation ledger. In the accommodation facility check-in system according to the present embodiment, the accommodation ledger is entered (input) at the accommodation facility using the mobile terminal 7 owned by the user in advance, so that the accommodation ledger is entered at the time of check-in. One purpose is to keep (input) to a minimum.

Therefore, in the accommodation facility check-in system according to the present embodiment, the first pre-processing and the second pre-processing are performed after the reservation processing is completed and before the check-in processing performed at the accommodation facility.

FIG. 8 is a flow chart showing the first pretreatment according to the present embodiment. The first pre-processing is a process executed with respect to the reservation after the reservation process described with reference to FIG. 6 is executed. The first pre-processing of the present embodiment is a processing performed by the management server 53. When it is determined that the reservation process is completed (S201: Yes), the reservation information is read out for the reservation (S202). Here, the information at the time of reservation is information already acquired from the guest by the time of reservation, and when the guest has recorded as a member, the member information in FIG. 7 (A1) and FIG. 7 ( At least a part of the member reservation information of A2) corresponds. In the case of non-members, at least a part of the non-member reservation information shown in FIG. 7 (B1) corresponds.

Next, with respect to the reserved accommodation facility, the request items at the time of accommodation are read out (S203). The required items at the time of accommodation are the entry items (input items) required in the accommodation ledger of the reserved accommodation facility. Here, it is conceivable that the entry items required in the accommodation ledger differ depending on the accommodation facility or the area of the accommodation facility. The reason why it differs depending on the area of the accommodation facility is that the standard of the accommodation ledger differs depending on the health center in each area. Therefore, in the present embodiment, it is possible to correspond to the accommodation ledger according to the accommodation facility by storing the accommodation request items for each accommodation facility in advance and reading out the accommodation entry items of the reserved accommodation facility. ..

FIG. 7 (C) is a diagram showing an example of the request items at the time of accommodation, and FIG. 7 (C1) is an example showing the request items at the time of accommodation for a certain accommodation facility A. At accommodation facility A, name (Kanji), name (Kana), gender, occupation, age, nationality, zip code, address, telephone number, previous night, destination, vehicle use, vehicle number, companion information (name, companion information) Address, gender, age) are required. Here, the use of the vehicle depends on whether or not the vehicle is used to visit the accommodation facility, and if the vehicle is used, the vehicle number is required. Further, FIG. 7 (C2) is an example showing the required items at the time of accommodation for the accommodation facility B different from the accommodation facility A. Accommodation B is different from accommodation A in that it does not have a vehicle use or vehicle number. This is because, for example, accommodation facility B does not have a parking lot. In addition, accommodation facility B is different from accommodation facility A in that it does not have a destination. This is because the health center having jurisdiction over the accommodation facility B does not request, for example, the destination.

When the accommodation request item is read out (S203), it is determined whether or not all the accommodation items are satisfied in the reservation information (S204). When the information at the time of reservation, that is, all the information acquired from the guest by the time of reservation is not satisfied (S204: Yes), the first completion email is sent to the email address registered by the guest (S205). .. FIG. 10A is a display example of the first completion mail displayed on the guest's mobile terminal 7. In the first completion email, a reservation information display field 551a and a link 551b on which various information related to the reservation are posted are displayed. The link 551b indicates the URL of the Internet, and when the guest who is the user touches it, the linked website is displayed. Guests can use this link 551b to enter additional information if they wish to have a quick check-in.

When the link 551b is accessed by the guest, the second preprocessing shown in FIG. 9 is started. The second pre-processing of the present embodiment is the processing executed by the management server 53 which is the link destination. When the link 551b is accessed, the management server 53 causes the accessing mobile terminal 7 to display an additional item input screen (S222). FIG. 10B is an additional item input screen displayed on the mobile terminal 7. This additional item input screen is the case of the accommodation facility A shown in FIG. 7 (C1), and the additional information input fields 552a to 552h are displayed. The additional items are items excluding the items corresponding to the reservation information from the accommodation request items described in the first pre-processing of FIG. By acquiring the additional information corresponding to the additional items, all the information corresponding to the required items at the time of accommodation will be prepared.

The user who is a guest inputs additional information in these additional information input fields 552a to 552h using his / her mobile terminal 7. After inputting, the input of additional information is completed by operating the confirmation button 552i (S223: Yes). The input additional information is transmitted to the management server 53. The management server 53 forms check-in information from the already acquired reservation time information and the received additional information (S223). The check-in information includes not only the information corresponding to the request item at the time of accommodation but also the reservation ID for identifying the reservation. Then, based on this check-in information, code information used for quick check-in is generated (S224). In this embodiment, a two-dimensional bar code is used as a form of code information. In the code information, the check-in information is encrypted and decrypted by the check-in machine 1 used at the time of check-in.

The generated code information is transmitted to the guest's mobile terminal 7 in the form of an e-mail (S225). FIG. 10C is a display example of the guest's mobile terminal 7 that has received the code information. On the mobile terminal 7, the same reservation display field 553a and code information 553b as in the case of FIG. 10A are displayed. This code information 553b includes check-in information. Therefore, by having the check-in machine 1 read this code information 553b, it is possible to easily transmit the information required at the time of check-in to the accommodation facility side. After the completion of the second preprocessing, the management server 53 may delete the additional information, the check-in information, and the code information. It is possible to suppress leaving the personal information of the guest on the management server 53.

Returning to the first pre-processing of FIG. 8, a case where the reservation information satisfies all the accommodation request items (S204: Yes) will be described. In this case, since all the information corresponding to the request items at the time of accommodation is the information at the time of reservation, the check-in information is formed based on the information at the time of reservation (S206). Then, as in the case of S224 of the second preprocessing, code information in the form of a two-dimensional bar code is generated based on the check-in information (S207). Then, based on the generated code information, a second completion email is transmitted (S208). This second completion email is the same as in the case of FIG. 10C, and includes code information 553b required for quick check-in. The text and the like may be different from those shown in FIG. 10 (C).

FIG. 11 is a flow chart showing a check-in process executed by the check-in machine 1 according to the embodiment. The initial screen shown in FIG. 12 is displayed on the settlement machine 1 in the initial state, which has not yet been accepted. On the initial screen, a language selection button 111, a check-in selection button 112, and a check-out selection button 113 are displayed. The guest operates the check-in selection button 112 when checking in, and operates the check-out selection button 113 when checking out. When the guest is a foreigner, the language display of the touch panel monitor 11 can be changed by operating the language selection button 111 corresponding to the language of the home country.

The check-in process is started by operating the check-in selection button 112. When the check-in process is started, the touch panel monitor 11 displays a check-in method selection screen asking the check-in method (S301). FIG. 13 is a diagram showing a check-in method selection screen. Three check-in selection buttons 114a to 114c are displayed on the check-in method selection screen, and the guest can select one of the three types of check-in methods.

There are three types of check-in methods: (1) quick check-in (select check-in selection button 114a), (2) use reservation number (select check-in selection button 114b), and (3) use name. There is a form (select the check-in selection button 114c). In addition to such a check-in method, a form in which the check-in machine 1 reads the room card received at the front desk 81 may be adopted.

When the check-in method is selected by the user based on the display of the check-in method selection screen (S302: Yes), the process according to the selected check-in method is started. Here, in order to explain the quick check-in in detail, the case where the quick check-in is selected (S302: Yes) and the case where the quick check-in is not selected (S302: No) will be described. When quick check-in is selected (S302: Yes), a code information reading screen (not shown) is displayed on the touch panel monitor 11 of the checkout machine 1 (S303). On the code information reading screen, a display is displayed to guide the guest to read the code information 553b formed by the two-dimensional bar code by the two-dimensional bar code reader 29 of the checkout machine 1.

The guest has the two-dimensional bar code reader 29 read the code information according to the guidance on the code information reading screen. When the settlement machine 1 succeeds in the code information 553b, it decodes the code information to acquire the check-in information, and confirms the reservation with the management computer 3 or the management server 53 based on the reservation ID included in the check-in information. (S305). If the reservation is appropriate (S306: Yes), the accommodation content confirmation screen is displayed (S307). On the other hand, if the reservation is not appropriate (S306: No), an error is displayed on the touch panel monitor 11 (S317).

On the other hand, when a check-in method other than quick check-in is selected (S302: No), the guest inputs the reservation number (corresponding to the reservation ID) or the guest name based on the selected check-in method form. (S318). The management computer 3 or the management server 53 inquires about the reservation based on the entered reservation number or the guest name, and if the reservation is appropriate (S319: Yes), the accommodation content confirmation screen is displayed. .. On the other hand, if the reservation is not appropriate (S319: No), an error is displayed on the touch panel monitor 11 (S317).

FIG. 14 is a diagram showing an accommodation content confirmation screen according to the present embodiment. On the accommodation content confirmation screen, an accommodation-related display field 115 for displaying various information related to the reservation, a cancel button 116, a back button 117, and a next button 118 are displayed. The user (guest) who confirms that the content displayed in the accommodation-related display field 115 is correct proceeds to the next process by operating the Next button 118. On the other hand, when the accommodation-related display field 115 has contents different from the actual contents, the user operates the cancel button 116 or the back button 117 to call an employee or redo the operation.

After the display content of the accommodation-related display column 115 is confirmed, when the next button 118 is operated, it is determined whether or not the passport needs to be presented (S308). This determination is made based on, for example, the nationality of the guest or the selected state of the language selection button 111. If the nationality is other than Japan, or if the language selection button 111 selects a language other than Japanese, it is determined that the passport must be presented (S308: Yes). The presentation of the passport may be determined by letting the guest select the nationality using the user interface.

When it is necessary to present the passport (S308: Yes), the passport reading process (S309) is executed. The checkout machine 1 prompts the user to display (not shown) on the touch panel monitor 11 or the like to install the passport on the scanner 20 installed in the scanner port 13. When the scanning of the passport by the scanner 20 is completed, the passport confirmation screen displayed in FIG. 15 is displayed. On the passport display screen, a passport display field 121, a cancel button 116, a back button 117, a next button 118, and the like are displayed. The passport image read by the scanner 20 is displayed in the passport display field 121. The guest confirms the passport image displayed in the passport display field 121, operates the Next button 118 instructing the completion of reading, and completes the reading of the passport. The read passport image may be registered in the accommodation ledger information as it is, or various passport information such as the passport number may be extracted from the passport image by character recognition and used together with the passport image or. , Only the extracted passport information may be registered in the accommodation ledger information.

When the passport does not need to be presented (S308: No) or the passport reading process (S309) is completed, the accommodation ledger screen is displayed on the touch panel monitor 11. The display contents of the accommodation ledger screen are different depending on whether the check-in is quick check-in (S310: Yes) or not (S310: No). In the case of quick check-in, the guest inputs additional information using his / her mobile terminal 7, and the check-in information including the additional information is transmitted to the check-in machine 1 by the code information. You don't have to enter the required information. On the other hand, if it is not a quick check-in, the information required at the time of check-in is insufficient, and the guest will have to enter the necessary information for check-in using the accommodation ledger screen.

FIG. 16 is a diagram showing an accommodation ledger screen (at the time of quick check-in) according to the present embodiment. The accommodation ledger screen includes an accommodation-related information display field 122, an edit button 123, a guest-related information display field 124, a sign field 125, a cancel button 116, a confirmation button 126, and the like. The accommodation-related information display column 122 is displayed based on the member reservation information of FIG. 7 (A2) or the non-member reservation information of FIG. 7 (B1). Further, in the guest-related information display field 124, various information is displayed using the check-in information read by using the two-dimensional bar code. At the time of quick check-in, there are no unfilled items in the guest-related information display field 124.

The signature field 125 is a field for writing a signature by tracing on the touch panel monitor 11 using a finger or a touch pen. The guest will operate the confirmation button 126 after signing the sign field 125. Depending on the operation of the accommodation facility, a signature may not be required. In that case, the sign field 125 may not be provided.

When the confirmation button 126 in the guest-related information display field 124 is operated, an image (accommodation ledger image) that captures the accommodation ledger screen shown in FIG. 16 is used as the accommodation ledger information as storage means such as the hard disk 32 of the management computer 3. Register in (S312). The accommodation ledger image may include at least the accommodation-related information display field 122, the guest-related information display field 124, and the signature field 125. As the accommodation ledger information, in addition to capturing the accommodation ledger screen, various information displayed on the accommodation ledger screen may be registered on a text (image for a signature) base.

On the other hand, if the check-in is not quick (S310: No), the accommodation ledger input screen shown in FIG. 17 is displayed. On this accommodation ledger input screen, non-input items (items marked with * in the figure), the guest inputs the non-input items using the soft keyboard 127 and the conversion character selection field 128. By inputting all the uninput items (S322), the accommodation ledger screen of FIG. 16 is displayed (S311).

In this way, if it is not a quick check-in, it is necessary to enter the information required for various check-ins in the unfilled items using the accommodation ledger input screen. On the other hand, in quick check-in, the information required for check-in is acquired by the code information, so that it is possible to suppress the input operation by the guest. As a result, it is possible to reduce the time required for check-in.

When the registration of the accommodation ledger information (S312) is completed, it is determined whether or not the pre-payment in the reservation process has been completed (S313). If the pre-payment has not been completed (S313: No), the payment process (S314) is executed. In the present embodiment, payment by cash using the banknote deposit / withdrawal unit 27 and coin withdrawal unit 28, or payment by credit card using the credit card unit 26 is possible.

Further, after the payment process (S314) is completed, or when the pre-payment has been completed (S313: Yes), the card key used for unlocking the guest room is issued from the card key entrance / exit 12 (S315). Card keys can be issued up to the maximum number of guests. After that, the receipt issuing process (S316) for printing the receipt is executed by the receipt printer 14, and a series of check-in processes is completed.

The accommodation facility check-in system according to the present embodiment has been described above, but according to the accommodation facility check-in system according to the present embodiment, it is necessary for check-in using the mobile terminal 7 owned by the user. By inputting additional information and transmitting the coded check-in information (including additional information) to the check-in machine 1 using the two-dimensional bar code reader 29, various inputs in the check-in machine 1 are minimized. It is possible to reduce the troublesome operation of the guest and shorten the check-in time.

The accommodation facility check-in system according to the present embodiment can adopt various modified examples. A modified example will be described below.

(First modification)
The code information 553b used at the time of check-in in this embodiment was a form generated by the management server 53 (S224 of the second preprocessing shown in FIG. 9). Instead of such an embodiment, the code information 553b may be generated on the mobile terminal 7 side. When the code information 553b is generated on the mobile terminal 7 side, the additional information to be input to the additional item does not necessarily have to be transmitted to the management server 53, so that the protection of personal information can be further enhanced.

(Second modification)
In the present embodiment, the check-in information is converted into the code information 553b in the form of a two-dimensional bar code, and the check-in information is transmitted from the mobile terminal 7 to the checkout machine 1. As the transmission mode from the mobile terminal 7 to the checkout machine 1, short-range wireless communication may be used instead of the mode in which such code information 553b is used. As the short-range wireless communication, a form of performing NFC communication, a form of using Bluetooth (registered trademark), and the like can be considered. In this case, the mobile terminal 7 side is provided with a short-range wireless transmission means for transmitting check-in information, and the checkout machine 1 side is provided with a short-range wireless reception means for receiving check-in information. Become.

When short-range wireless communication is used, it becomes easy to increase the amount of information that can be transmitted as compared with the two-dimensional bar code. In this embodiment, the passport is scanned and the guest's signature is input by the check-in machine 1. However, the passport scan image and the guest's signature image are also registered in advance using the mobile terminal 7. It may be done and included in the check-in information. At check-in, the guest does not need to scan the passport or enter the signature at the check-in machine 1.

(3rd variant example)
At the time of quick check-in of the present embodiment, all the additional information required at the time of check-in is input in advance on the mobile terminal 7. Instead of such a form, the input of additional information by the mobile terminal 7 may be a part thereof. For example, it is possible that detailed information about a companion cannot be entered in the absence of a companion. Alternatively, it is possible that the previous night and destination have not yet been decided. Such unknown partial additional information may be input by the checkout machine 1 at the time of check-in. Since other additional information is input in advance on the mobile terminal 7, it is possible to shorten the check-in time.

Although various embodiments of the invention according to the present invention have been described above, the present invention is not limited to these various embodiments, and the configurations of the various embodiments, for example, the settlement machine 1 (the present invention). A program executed by any of the payment machine 1, the management server 53 (the server device according to the present invention), and the mobile terminal 7 is also within the scope of the present invention. In addition, accommodation facility check-in methods in different categories are also within the scope of the present invention.

1: Settlement machine 31c: RAM
1a: Settlement machine 31d: Image processing unit 1b: Settlement machine 31e: Voice processing unit 3: Management computer 32: Hard disk 7: Mobile terminal 33: Communication unit 11: Touch panel monitor 37a: Interface 11a: Touch panel 37b: Interface 11b: Display unit 41: Input device 12: Card key entrance / exit 42: Monitor 13: Scanner port 43: Writer 14: Receipt printer 44: Receipt printer 15: Credit card entrance / exit 52: Router 16: Tenkey 53: Management server 17: Money payment exit 61b : ROM
18: Banknote entry / exit 71a: CPU
20: Scanner 71c: RAM
21a: CPU 71d: Image processing unit 21b: ROM 71e: Sound processing unit 21c: RAM 73: Interface 21d: Image processing unit 74: Camera 21e: Audio processing unit 75: Touch panel monitor 22: Hard disk 751: Touch panel 23: Communication unit 752 : Display unit 76a: Mobile line communication unit 24: Interface 76b: Wireless LAN communication unit 25: Card key unit 76c: Communication unit 26: Credit card unit 76d: NFC communication unit 27: Bill deposit / withdrawal unit 77: Input switch 28: Coin Withdrawal unit 78a: Speaker 29: Two-dimensional bar code reader 78b: Microphone 31a: CPU 81: Front 31b: ROM

Claims (11)

It is an accommodation facility check-in system that is equipped with a mobile terminal and a reception device that can transmit various information, and can execute reservation processing for making reservations for accommodation facilities.
Mobile terminals
Additional information input processing that allows you to enter additional information excluding the reservation information already acquired in the reservation process from the accommodation request information required for registration of the accommodation ledger at the time of check-in of the reserved accommodation facility.
It is possible to execute the transmission process of transmitting the input additional information from the mobile terminal to the reception device.
The reception device is
An accommodation facility check-in system that enables the registration process to register the accommodation ledger of the management device based on the check-in information including additional information transmitted from the mobile terminal device. The transmission process is the accommodation facility check-in system according to claim 1, wherein the check-in information is transmitted to the reception device by causing the reception device to read the coded check-in information. The accommodation facility check-in system according to claim 2, wherein the check-in information is coded by a server device capable of communicating with a mobile terminal. The accommodation facility check-in system according to claim 2, wherein the check-in information is coded by the mobile terminal. The accommodation facility check-in system according to any one of claims 1 to 4, wherein the check-in information includes information already acquired in the reservation process in addition to additional information. Equipped with a server device that can communicate with mobile terminals
The server device determines the additional item that defines the additional information item of the additional information required in the additional information input process executed by the mobile terminal, and transmits the additional item to the mobile terminal. The accommodation facility check-in system described in any one of the items. The accommodation facility check-in system according to claim 6, wherein the server device determines additional items based on the accommodation request items specified for the accommodation facility. The mobile terminal is equipped with a short-range wireless transmission means,
The reception device is equipped with a short-range wireless receiving means.
The accommodation facility check-in system according to any one of claims 1 to 5, wherein the transmission process uses a short-range wireless transmission means and a short-range wireless reception means to transmit check-in information to a receiving device. The accommodation facility check-in system according to any one of claims 1 to 8, wherein the additional information includes imaging information obtained by imaging a passport or a signature image by a guest. It is an accommodation facility check-in system method that is equipped with a mobile terminal and a reception device that can transmit various information and can execute reservation processing for making reservations for accommodation facilities.
Mobile terminals
Additional information input processing that allows you to enter additional information excluding the reservation information already acquired in the reservation process from the accommodation request information required for registration of the accommodation ledger at the time of check-in of the reserved accommodation facility.
It is possible to execute the transmission process of transmitting the input additional information from the mobile terminal to the reception device.
The reception device is
An accommodation facility check-in method that enables the registration process to register the accommodation ledger of the management device based on the check-in information including additional information transmitted from the mobile terminal device. An accommodation facility check-in system that can execute reservation processing to make reservations for accommodation facilities, and is an accommodation facility check-in program that can be executed with a reception device and a mobile terminal that can transmit various information.
Additional information input processing that allows you to enter additional information excluding the reservation information already acquired in the reservation process from the accommodation request information required for registration of the accommodation ledger at the time of check-in of the reserved accommodation facility.
An accommodation facility check-in program that enables transmission processing to transmit the input additional information from the mobile terminal to the reception device.

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