JP2021105762A - Reservation management system - Google Patents

Abstract

To provide a highly convenient reservation management system for any operation mode.SOLUTION: The present disclosure provides a reservation management system X for managing reservations for shuttle vehicles in a plurality of set operation management areas, and the reservation management system is provided with a reservation management unit 4 for executing a reservation procedure for a first shuttle vehicle that can operate in a first operation management area including a departure point specified by a reservation person among the plurality of operation management areas, and a second shuttle vehicle that can operate in a second operation management area including a destination specified by a reservation person, and a transfer point setting unit 3 for setting a transfer point for the reservation person who got on the first shuttle vehicle to transfer to the second shuttle vehicle, in a common area adjacent to both the first operation management area and the second operation management area and different from the plurality of operation management areas, and the reservation management unit 4 executes a first reservation procedure from the departure point to the transfer point set by the transfer point setting unit 3 and a second reservation procedure from the transit point to the destination as a series of reservation procedures.SELECTED DRAWING: Figure 2

Description

The present invention relates to a reservation management system that manages reservations for shuttle vehicles in a plurality of set operation management areas.

Conventionally, there is known a reservation management system capable of accepting reservations for taxi dispatch as a shuttle vehicle on the Internet (see, for example, Patent Document 1). When this type of reservation management system receives input of a departure point and a destination from the reservation person, it calculates the mileage between the two points of the departure place and the destination and calculates the usage fee, and the reservation person's mobile phone. The route information and usage fee are presented to the above.

In Patent Document 1, the route connecting the departure point and the destination and the boundary line between the two operation control areas intersect so that two taxis operating in two different operation control areas can be transferred to each other. An embodiment of a reservation management system that sets an intersection as a transit point is disclosed. This reservation management system identifies two taxis that are most suitable for transit, and presents the name of the transit point and the scheduled transit time to the mobile phone of the reservation person.

JP-A-2002-163335

However, in the reservation management system described in Patent Document 1, since the transit point is set near the boundary between the operation management area where the departure point is located and the operation management area where the destination is located, the transit point is easy to understand. Often not. For this reason, the reservation person who got off the first taxi has to walk to the place where the second taxi is waiting by himself, which is inconvenient.

By the way, in recent years, in addition to the individual operation mode in which only the reservation person and his / her companion ride, such as a taxi, a carpool operation form in which a plurality of reservation persons can share a carpool vehicle has also been attempted. The reservation management system used in this shared operation mode accepts reservations from a plurality of reservation persons and determines the optimum route and boarding / alighting order. As a result, there is an advantage that the operator can realize efficient operation and the reservation person can use the shuttle vehicle at low cost.

On the other hand, when the reservation management system described in Patent Document 1 is applied to such a shared operation mode, the number of reservations is multiple because the reservation management system does not have the same transfer point unless a plurality of reservations have the same departure point and destination. It is inconvenient because it is necessary to go through the transit points in order. Therefore, a highly convenient reservation management system is desired regardless of the operation mode.

The feature configuration of the reservation management system according to the present invention is a reservation management system that manages reservations for shuttle vehicles in a plurality of set operation management areas, and is a departure designated by the reservation person among the plurality of operation management areas. The first shuttle vehicle that can operate in the first operation management area including the ground, and the second shuttle vehicle that can operate in the second operation management area including the destination designated by the reservation person. In a shared area adjacent to both the first operation management area and the second operation management area and different from the plurality of operation management areas, the first transfer is performed by the reservation management unit that executes the reservation procedure of the above. The reservation management unit includes a transfer point setting unit for setting a transfer point for the reservation person who has boarded the vehicle to transfer to the second shuttle vehicle, and the reservation management unit sets the transfer point from the departure point. The point that the first reservation procedure to the transfer point and the second reservation procedure from the transfer point to the destination set in the section can be executed as a series of the reservation procedures. It is in.

In this configuration, it is adjacent to both the first operation management area where the first shuttle vehicle is operating and the second operation management area where the second shuttle vehicle is operating, and what are multiple operation management areas? You have set up different shared areas. In other words, if a public facility or commercial facility where the reservation person can stay comfortably in the common area is set as the transfer point, the reservation person can effectively utilize the waiting time and the facility becomes the transfer point. The number of users can also be increased. In addition, since the common area is adjacent to the operation management area, it is possible to quickly return to the operation management area where the pick-up vehicle was running, and avoid the situation where there is a shortage of pick-up vehicles in each operation management area. Can be done.

Furthermore, the reservation management unit of this configuration reserves a series of reservation procedures from the departure point to the transfer point set by the transfer point setting unit as well as the second reservation procedure from the transfer point to the destination. Perform in the procedure. Therefore, not only the reservation procedure is simple, but also the optimum transfer point can be presented to the reservation person, and the commercial facility or the like that the reservation person wants to use can be selected as the transfer point. That is, regardless of whether it is an individual operation mode or a carpool operation mode, the reservation person only needs to select the presented transfer point, and it does not require time and effort to set the transfer point. In this way, we were able to provide a highly convenient reservation management system in any mode of operation.

As another feature configuration, the reservation management unit executes the first reservation procedure and the second reservation procedure based on the input contents from the departure place to the destination.

As in this configuration, based on the input contents from the departure point to the destination specified by the reservation person, the transfer point together with the first reservation procedure from the departure point to the transfer point set by the transfer point setting unit. By centrally executing the second reservation procedure from to the destination, it is possible to increase the operation variations that can be presented to the reservation person.

As another feature configuration, the transfer point setting unit has a plurality of the transfer points, and the reservation management unit has the transfer point selected by the reservation person from the plurality of transfer points. The point is to execute the first reservation procedure and the second reservation procedure based on the above.

If the reservation person is made to select a transfer point as in this configuration and the reservation procedure is executed based on the selected transfer point, the reservation person can select the commercial facility or the like that he / she wants to use as the transfer point. ..

As another feature configuration, the transfer point setting unit sets a transfer stop registered in advance in the common area as the transfer point.

In the transfer point setting unit of this configuration, a transfer stop registered in advance in the common area is set as the transfer point. That is, unlike the technique described in Patent Document 1, the reservation person waits in advance instead of setting the intersection where the route connecting the departure point and the destination and the boundary line between the two operation control areas intersect as the transfer point. Public facilities and commercial facilities that can make effective use of time can be used as transit stops. For this reason, there is an increasing need for facilities in common areas where the number of users is to be increased to be registered as transit stops, and the number of registrations for transit stops is expected to increase. As a result, it becomes possible to select the transit point of the shortest route connecting the departure point and the destination from among a large number of transit stops, and it is possible to improve the convenience of the reservation person.

As another feature configuration, a display unit having a reservation screen is further provided, and the reservation management unit includes an operation schedule from the departure point to the transfer point, an operation schedule from the transfer point to the destination, and the like. The point is that the transfer point and the transfer point are displayed on the reservation screen.

As in this configuration, if the operation schedule between the departure point and the transit point, the operation schedule between the transit point and the destination, and the transit point are displayed on the reservation screen, the reservation person can quickly change the operation variation. I can grasp it.

Another characteristic configuration is that a plurality of candidates for the transfer point are displayed on the reservation screen.

By displaying a plurality of transfer point candidates as in this configuration, it is possible to select a transfer point that is more suitable for the reservation person's preference. As a result, it is possible to enjoy shopping and the like at the transfer point that meets the wishes of the person making the reservation. Therefore, the reservation person can effectively utilize the waiting time at the transit point.

As another feature configuration, the reservation management unit displays the reservation result or candidate from the departure point to the transit point and the reservation result or candidate from the transit point to the destination on the reservation screen. There is a point to make it.

If the reservation result or candidate between the departure point and the transit point and the reservation result or candidate between the transit point and the destination are displayed on the reservation screen as in this configuration, the reservation person can quickly grasp the reservation contents. It will be possible and you can easily change your reservation.

As another feature configuration, the reservation management unit automatically performs an operation schedule from the departure point to the transit point, an operation schedule from the transit point to the destination, and a candidate for the transit point. The point is to extract the target.

If the setting of the operation route and the connecting point is automated as in this configuration, the operator's trouble can be saved.

Another feature configuration is that the reservation management unit executes the reservation procedure of the pick-up vehicle so that a plurality of the reservation persons who have made different reservations can ride together.

In the case of a shared operation mode as in this configuration, a group of multiple reservations who board the first shuttle vehicle from the first operation management area to the transfer point, and from the transfer point to the second operation management area. It is possible to set different combinations of a plurality of reservations who board the second shuttle vehicle. As a result, it is possible to increase the occupancy rate of the shuttle vehicle, and it is possible to realize an efficient operation mode.

It is a conceptual diagram of a carpool operation mode. It is a block diagram of a reservation management system. It is a conceptual diagram of an operation management area and a common area. This is an example of a reservation screen. This is an example of the reservation completion screen. This is an example of the operation schedule screen. This is another example of the reservation screen. This is an example of setting an operation route. It is a flow chart of a camouflage contract prevention function. This is an example of the operation screen of the camouflage contract prevention function. This is an example of the setting screen. It is a control flow diagram of a reservation management system.

Hereinafter, embodiments of the reservation management system according to the present invention will be described with reference to the drawings. In the present embodiment, the reservation management system X used in the carpooling operation mode in which a plurality of reservation persons can ride together will be described as an example. However, the present invention is not limited to the following embodiments, and various modifications can be made without departing from the gist thereof.

FIG. 1 shows a conceptual diagram of a carpool operation mode. The shuttle vehicle Y used in the carpooling operation mode is composed of a vehicle in which a plurality of reservation persons P (P1, P2, P3) can ride together. The carpooling mode (so-called ride sharing) in this embodiment includes public facilities (city halls, stations, etc.), commercial facilities (supermarkets, restaurants, etc.) or medical welfare facilities (hospitals, elderly homes, etc.) located near the home. This is an operation mode in which the reservation person P who wants to use the facility can travel a short distance at low cost.

The pick-up vehicle Y is driven by a driver who holds a second-class driver's license employed by an operator who operates a passenger vehicle transportation business. The pick-up vehicle Y is equipped with a driver terminal D that can be operated by the driver, and the driver terminal D and the operator terminal S that can be operated by the operator of the operator use an internet line. It is configured to enable wireless communication. The driver terminal D is composed of a tablet terminal, a smartphone, or the like, and the operator terminal S is composed of a personal computer or the like.

The reservation management system X sets the operation route, the pick-up time, and the like of the pick-up vehicle Y on which the plurality of reservations P ride, based on the reservation contents (desired destination, desired arrival time, etc.) of the plurality of reservations P. The reservation management system X is composed of a personal computer or the like that can be operated by the operator of the reservation management business operator, and is configured so that the operator who receives a call or the like from the reservation person P can input the reservation contents of the reservation person P. There is. Further, the reservation management system X is configured to enable wireless communication using a reservation person terminal U composed of a tablet terminal, a smartphone, etc. owned by the reservation person P and an internet line, and the reservation person P is the reservation person terminal U. The reservation contents or reservation confirmation contents input in the above can be transmitted / received to / from the reservation person terminal U.

The reservation management system X is configured to enable wired or wireless communication using the operator terminal S and the Internet line, and transmits the set operation route, transfer time, etc. of the transfer vehicle Y to the operator terminal S. The operator terminal S or the operator of the operator executes an operation instruction to the driver terminal D or the driver.

In the example of FIG. 1, the arrival time: 10:50, the destination: the reservation person P1 as the city hall calls the operator of the reservation management company, the arrival time: 10:30, the destination: the reservation person as the internal medicine. P2 calls the operator of the reservation management company, and the reservation person P3 inputs the arrival time: 10:45 and the destination: 〇〇 supermarket into the reservation person terminal U. Then, the operator of the reservation management business operator inputs the reservation contents of the reservation person P1 and the reservation person P2 into the reservation management system X. The reservation contents of the reservation person P3 are automatically input to the reservation management system X through the Internet line. Next, the reservation management system X is based on the current location of the reservation person P1, P2, P3 (an example of the departure place), the location of the city hall, XX internal medicine, and XX supermarket, and the arrival time at each destination. , Set the operation route of the pick-up vehicle Y and the pick-up time of the reservation person P1, P2, P3. The set operation route, pick-up time, etc. are transmitted from the reservation management system X to the operator terminal S, and after confirmation and approval by the operator terminal S or the operator of the operator, the driver terminal D Or, execute the operation instruction to the driver.

FIG. 2 shows a block diagram of the reservation management system X. The reservation management system X includes a display unit 10, an input unit 11, a storage unit 12, a communication unit 13, an area setting unit 2, a transit point setting unit 3, and a reservation management unit 4. Each functional unit of the reservation management system X is composed of software centered on a CPU and memory that execute various processes, or collaboration between hardware and software.

The display unit 10 is composed of a computer display, and displays a reservation screen that can be operated by the operator of the reservation management business operator. Details will be described later, but FIG. 4 shows an example of the reservation screen of the display unit 10. When the operator of the reservation management business operator who receives the call from the reservation person P inputs the departure place, the destination, etc., the details will be described later. The reservation management unit 4 can execute the reservation procedure according to the request of the reservation person P. It should be noted that this reservation screen is configured so that the reservation person P himself can operate the reservation person terminal U owned by the reservation person P.

The input unit 11 is composed of a mouse, a keyboard, or the like, and receives an operation of the operator of the reservation management business operator for the reservation screen displayed on the display unit 10. For example, the pointer is moved to a predetermined position on the reservation screen by operating the mouse, and the predetermined operation is executed by clicking the mouse at that position.

The storage unit 12 is composed of hardware such as RAM and HDD, and stores registration information of the reservation person P, reservation contents of the reservation person P, area information and stop information described later, various programs, and the like. The communication unit 13 is an interface for transmitting and receiving from the reservation person terminal U and the operator terminal S via a wired or wireless network.

The area setting unit 2 has an operation management area setting unit 21, a shared area setting unit 22, and a stop setting unit 23.

The operation management area setting unit 21 sets a shuttle vehicle Y that operates in any of a plurality of operation management areas A, B, and C registered in advance (see also FIG. 3). The "operation management areas A, B, and C" are geographically divided areas having a predetermined area, and are areas where the set shuttle vehicle Y can operate. "The pick-up vehicle Y operates in any of a plurality of operation management areas A, B, and C" means that the pick-up vehicle Y1 operates in the operation management area A and the pick-up vehicle Y2 operates in the operation management area B. This means that the pick-up vehicle Y3 operating in the management area C and the pick-up vehicle Y are different from each other. It should be noted that a pick-up vehicle Y that operates across two or more operation management areas A and B may be set, and is not particularly limited. Further, the operation management area setting unit 21 may set a plurality of shuttle vehicles Y operating in one operation management area A, B, C, but in the present embodiment, one operation management area A, B may be set. , C will be described as assuming that one shuttle vehicle Y1, Y2, Y3 operates respectively.

The shared area setting unit 22 is adjacent to both of the two operation management areas A and B or the operation management areas B and C or the operation management areas A and C, and is different from the plurality of operation management areas A, B and C. In K, the shuttle vehicle Y to be operated is set (see also FIG. 3). The “shared area K” in the present embodiment means an area in which all of the plurality of shuttle vehicles Y1, Y2, and Y3 operating in the plurality of adjacent operation management areas A, B, and C can be operated. That is, the pick-up vehicle Y1 can operate in the operation management area A, between the operation management area A and the common area K, and in the common area K. Similarly, the pick-up vehicle Y2 can operate in the operation management area B, between the operation management area B and the common area K, and in the common area K, and the pick-up vehicle Y3 can operate in the operation management area C and the operation management. It is possible to operate between area C and common area K, and within common area K.

The stop setting unit 23 sets a plurality of transfer stops Tki (i is a stop number) for the reservation person P to transfer to the shuttle vehicle Y in the common area K, and also sets the operation management areas A, B, and C, respectively. Within, a plurality of destination stop Tti (i is a stop number) that can be used as a destination by the reservation person P is set (see also FIG. 3). FIG. 3 shows an example in which the destination stop Tti is set in the operation management area C. In the present embodiment, public facilities (stations, bus stops, etc.) where the reservation person P can wait, commercial facilities (pharmacy, convenience store, etc.) where the reservation person P can effectively utilize the waiting time are set as the transfer stop Tki. ing. In addition, as a destination stop Tti, public facilities (city halls, stations, etc.), commercial facilities (supermarkets, restaurants, etc.) or medical welfare facilities (hospitals, elderly homes, etc.) that the reservation person P often uses on a daily basis are set. Has been done. The bus stop setting unit 23 may set a bus stop for a departure point that can be used as a departure point by the reservation person P in each of the operation management areas A, B, and C.

In other words, if a public facility or commercial facility where the reservation person P can comfortably stay in the common area K is set as the transfer point, the reservation person P can effectively utilize the waiting time and the transfer point. The number of users can be increased even in the facilities that serve as. In addition, there is an increasing need for facilities in the shared area K where the number of reservations P is to be increased to be registered as a transit stop Tki, and the number of registrations for the transit stop Tki is expected to increase. As a result, it becomes possible to select the transit point of the shortest route connecting the departure point and the destination from among a large number of transit stops Tki, and the convenience of the reservation person P can be enhanced.

The transfer point setting unit 3 is the reservation person P who got on the first shuttle vehicle Y1 in the common area K adjacent to the two operation management areas A and C and different from the plurality of operation management areas A, B and C. However, a transfer point for connecting to the second shuttle vehicle Y3 is set. In the examples of FIGS. 4 to 8, the departure point is in the operation control area A, the destination is one of the destination stop Tti in the operation control area C, and the transfer point is for transfer in the shared area K. It is one of the stops Tki.

In the example of FIG. 4, the transfer point setting unit 3 displays candidates for a plurality of transfer stop Tki as transfer points on the reservation screen of the display unit 10 and the reservation terminal U of the reservation person P (FIG. 4). See 2.). The transit stop Tki is displayed in ascending order of travel time based on the departure point and the destination designated by the reservation person P. However, the display order of the transit stop Tki may be displayed in the order of the shortest straight line distance, and the reservation person P himself may use the history order, the frequently used facility order, and the reservation person P with similar attributes (for example, the reservation person P). The order of facilities that are frequently used by elderly women), the order of facilities with the highest sponsorship fees for the reservation management system X, etc. may be used.

Then, the transfer point setting unit 3 sets any transfer stop Tki selected by the reservation person P as the transfer point. As shown in FIG. 7, the transit point setting unit 3 may set one transit point based on the departure point and the destination designated by the reservation person P. In this case, the transit point setting unit 3 sets the facility with the shortest travel time, the facility with the shortest straight line distance, the facility with high frequency of use, or the like as the transit point. As a result, the reservation person P can save the trouble of selecting one of the transit stops Tki.

The reservation management unit 4 is the first operation management area A including the departure point designated by the reservation person P among the two operation management areas A and C (or the operation management areas A and B or the operation management areas B and C). The first pick-up vehicle Y1 (or the pick-up vehicle Y2 or the pick-up vehicle Y3) operating in (or the operation management area B or the operation management area C), and the second operation including the destination specified by the reservation person P. The reservation procedure of the second pick-up vehicle Y3 (or the pick-up vehicle Y1 or the pick-up vehicle Y2) operating in the management area C (or the operation management area A or the operation management area B) is executed as a series of reservation procedures. As shown in FIG. 2, the reservation management unit 4 has a reservation confirmation unit 41, a route calculation unit 42, and a display control unit 43.

The reservation confirmation unit 41 configures a camouflage contract prevention function for confirming the reservation contents with the operator terminal S via the communication unit 13 of the reservation management system X. FIG. 9 shows a flow chart of the camouflage contract prevention function of the reservation confirmation unit 41, and FIG. 10 shows an example of an operation screen. The operation screen shown in FIG. 10 can be viewed by the operator of the reservation management system X, and can be viewed and operated by the operator of the operator terminal S. In an emergency, the operator of the reservation management system X may be configured to be able to operate the operation screen shown in FIG.

As shown in FIG. 9, the operator of the reservation management system X accepts the reservation from the reservation person P and confirms the reservation content (# 11). Next, a push notification of the consent request is sent to the operator terminal S via the communication unit 13 of the reservation management system X (# 12). The push notification is to display the notification on the operator terminal S even if the application is not started. Then, the operator of the operator terminal S receives the consent request notification and confirms the reservation contents (# 13). Next, the operator of the operator terminal S operates the operation screen shown in FIG. 10, for example, to determine the acceptance / rejection of the reservation content (# 14). In the operation screen example of FIG. 10, reservation contents composed of a reservation number, a name, a telephone number, a boarding / alighting place, a boarding / alighting date / time and a reception date / time, and radio buttons for approval / disapproval determination are arranged in this order. When the reservation management system X notifies the operator terminal S of the consent request, the unconfirmed button for the acceptance / rejection determination is checked.

Returning to FIG. 9, when the operator of the operator terminal S approves the reservation content, the driver terminal D receives the reservation content and the pick-up vehicle Y operates based on the reservation content (# 15). If the operator of the operator terminal S does not accept the reservation details, the operator of the reservation management system X who confirms the operation screen cancels the reservation and informs the reservation person P of the reservation screen of the reservation person terminal U, e-mail, or telephone. Etc. (# 16, # 17).

FIG. 11 shows a setting screen for sending a short mail to the reservation person terminal U possessed by the reservation person P. On this setting screen, the telephone number, e-mail address, operator memo, callback, e-mail delivery, short e-mail delivery, other memos, and home boarding / alighting are evaluated in this order. The callback is an option for the operator of the reservation management system X to telephone the reservation person P about the reservation contents, reservation cancellation, reservation change, and the like. E-mail delivery or short e-mail delivery is an option for the operator of the reservation management system X to notify the reservation person P of the reservation contents, reservation cancellation, reservation change, etc. by e-mail. At the home boarding / alighting place, the reservation person P can select his / her home as the departure place or destination shown in FIG. 4 or 7 by registering his / her home as the departure place or destination in advance.

On the other hand, if the radio button for the approval / disapproval determination is unconfirmed by a predetermined time before the operation start time, the operator of the operator terminal S prompts the operator of the operator terminal S to take action. By executing these series of functions by the reservation confirmation unit 41, it is possible to prevent a fake contract in which a person other than the business operator who operates the reservation management system X accepts the reservation without permission.

As shown in FIG. 4, the route calculation unit 42 determines the operation route of the pick-up vehicle Y based on the reservation contents (example of input contents) such as the departure place, the destination, the arrival time, and the car number designation specified by the reservation person P. Calculate (see 3.4 in Fig. 4). The route calculation unit 42 may calculate the operation route in the order of the shortest travel time based on the departure place, the destination, the arrival time, and the car number designation specified by the reservation person P, or the operation route in the order of the shortest straight line distance. May be calculated. The operation route may be calculated based on the transfer stop Tki selected by the reservation person P. Further, as shown in FIG. 7, the operation route may be calculated in the order of the shortest travel time based only on the departure point and the destination designated by the reservation person P, or the operation route may be calculated in the order of the shortest straight line distance. You may. FIG. 8 shows an example in which the route calculation unit 42 calculates the operation route in ascending order of the straight line distance. The route calculation unit 42 sets the transit point a near the straight line connecting the departure point and the destination as the main candidate, is within a radius of several kilometers from the transit point a, and rides in the order of proximity to the departure point. It is set as a sub-candidate for connecting points b and c. When setting the transfer point in the route calculation unit 42, the order of the history used by the reservation person P himself in the past, the order of the facilities frequently used, and the frequency of use of the reservation person P (for example, an elderly woman) with similar attributes. You may consider the order of facilities with the highest order, the order of facilities with the highest sponsorship fee for the reservation management system X, and the like.

Further, the route calculation unit 42 calculates the operation route, the pick-up time, and the like of the pick-up vehicle Y on which the plurality of reservations P ride, based on the reservation contents input by the plurality of reservations P. For example, if a plurality of reservations P can ride on the first shuttle vehicle Y1 that operates from the home in the operation management area A, which is the departure point, to the transfer stop Tki in the common area K, from a plurality of departure points. Calculate the operation route that takes into account the order of transportation to and from the transfer location. In addition, if multiple reservations P can ride from the transfer stop Tki in the shared area K to the destination stop Tti in the operation management area C, the order of transportation from the transfer location to the multiple destinations is added. Calculate the operation route.

The route calculation unit 42 automatically extracts the operation schedule from the departure point to the transit point, the operation schedule from the transit point to the destination, and the candidate of the transit point by machine learning. Is preferable. This machine learning may be supervised learning based on past data, or may be deep learning using artificial intelligence.

The display control unit 43 performs the first reservation procedure from the departure point to the transfer point set by the transfer point setting unit 3 and the second reservation procedure from the transfer point to the destination in the reservation management system X. It is displayed on the display unit 10 or the reservation person terminal U (hereinafter, referred to as "reservation screen") of the reservation person P. This display example is shown in FIGS. 4 to 7.

As shown in FIGS. 4 to 7, the route calculation unit 42 generates an operation route based on the reservation contents from the departure point to the destination, and the display control unit 43 makes the first reservation from the departure point to the transit point. The procedure and the second reservation procedure from the transit point to the destination are displayed on the reservation screen (see 3.4. Of FIG. 4 and the lower figure of FIG. 7). Then, when the reservation person P clicks the "reserve" button, the reservation procedure is executed. In this way, based on the reservation contents from the departure point to the destination designated by the reservation person P, the transfer point together with the first reservation procedure from the departure point to the transfer point set by the transfer point setting unit 3. By centrally executing the second reservation procedure from to the destination, it is possible to increase the operation variations that can be presented to the reservation person P. Here, "displaying the reservation procedure" means that the reservation management unit 4 displays the items necessary for executing the reservation procedure, and at least the operation route candidate and the reservation execution button are displayed on the reservation screen. It is provided.

As shown in FIG. 4, the route calculation unit 42 generates an operation route based on the transit point selected by the reservation person P (see 2. in FIG. 4), and the display control unit 43 from the departure point to the transit point. The first reservation procedure and the second reservation procedure from the transit point to the destination may be displayed on the reservation screen. In this way, if the reservation procedure is executed based on the selected transfer point, the reservation person P himself can select the commercial facility or the like that he / she wants to use as the transfer point.

Further, as shown in FIGS. 4 and 7, the display control unit 43 has an operation schedule (time and route) from the departure point to the transit point and an operation schedule (time and route) from the transit point to the destination. And the transfer point may be displayed on the reservation screen (see 3.4. In FIG. 4 and the lower figure in FIG. 7). As a result, if the operation schedule between the departure point and the transit point, the operation schedule between the transit point and the destination, and the transit point are displayed on the reservation screen, the reservation person P can quickly grasp the operation variation. .. As shown in FIG. 4, it is preferable to display a plurality of candidates for the transfer point on the reservation screen. As a result, it becomes possible to select a transfer point that suits the preference of the reservation person P, and it is possible to enjoy shopping and the like at the transfer stop Tki that meets the request of the reservation person P. Therefore, the reservation person P can effectively utilize the waiting time at the transit point.

Further, as shown in FIG. 5, the display control unit 43 may display the reservation result from the departure point to the transit point and the reservation result from the transit point to the destination on the reservation screen. When the reservation information shown in FIG. 5 is clicked, it is preferable that the reservation results are displayed in chronological order as shown in FIG. In this way, if the reservation result between the departure point and the transit point and the reservation result between the transit point and the destination are displayed on the reservation screen, the reservation person P can quickly grasp the reservation contents and change the reservation. Can be easily done. Further, as shown in FIGS. 4 and 7, the display control unit 43 may display the candidates from the departure point to the transit point and the candidates from the transit point to the destination on the reservation screen (). See 3.4. Of FIG. 4 and the lower figure of FIG. 7).

FIG. 12 shows the control flow of the reservation management system X.

First, the reservation person P calls the operator of the reservation management business operator for the reservation contents such as the departure place and the destination, and the operator of the reservation management business operator who receives the call inputs the reservation contents via the input unit 11. , The reservation person P himself receives the reservation by inputting the reservation contents into the reservation person terminal U (see 1. in FIG. 4, upper figure in FIG. 7, # 51). Next, the route calculation unit 42 determines whether or not the operation management area where the departure point and the destination are located is the same, and if they are the same, the pick-up service operated within the areas A, B, C, and K. Generate an operation route for vehicle Y (# 52Yes, # 53).

As a result of the determination of # 52, if the areas A, B, C, and K where the departure point and the destination are located are not the same, the route calculation unit 42 has the departure point in the operation management areas A, B, and C. It is determined whether it is in the shared area K (# 52Nо, # 56). As a result of the determination of # 56, if the departure place is located in the common area K and the destination is the operation management areas A, B, and C adjacent to the common area K, the area A where the destination is located. , B, C to generate the operation route of the shuttle vehicle Y (# 57Yes, # 58). On the other hand, as a result of the determination of # 57, if the destination is outside the operation management areas A, B, and C, the reservation cannot be made (# 57Nо, # 64).

As a result of the determination of # 56, if the departure point is located in the operation management areas A, B, and C, and the destination is in the shared area K, the route calculation unit 42 is in the area where the departure point is located. Generate the operation route of the shuttle vehicle Y operating in A, B, C, and K (# 59Yes, # 60). As a result of the determination of # 56, if the departure place is located in the operation management areas A, B, and C and the destination is not in the common area K, the destination is another operation adjacent to the common area K. It is determined whether or not the vehicle is located in the management areas A, B, C (in the operation management areas A, B, C different from the departure place) (# 59Nо, # 61).

As a result of the determination of # 61, if the destination is located in other operation management areas A, B, and C adjacent to the common area K, the transfer point setting unit 3 has a plurality of connections as transfer points. Candidates for the transfer stop Tki are displayed on the reservation screen, and any transfer stop Tki selected by the reservation person P is set as the transfer point (see 2. in FIG. 4, # 61Yes, # 62). Next, the route calculation unit 42 operates in the operation route of the shuttle vehicle Y operating in the operation management areas A, B, and C where the departure point is located, and in the operation management areas A, B, and C where the destination is located. Generate the operation route of the shuttle vehicle Y to be operated (# 63). On the other hand, as a result of the determination of # 61, if the destination is outside the operation management areas A, B, and C, the reservation cannot be made (# 61Nо, # 64).

When the route calculation unit 42 generates an operation route in # 53, # 58, # 60 or # 63 described above, it is determined whether or not carpooling by a plurality of reservation persons P is possible, and if carpooling is possible, the route. The calculation unit 42 generates an operation route in consideration of the boarding / alighting order (# 54Yes, # 55), and does not change the generated operation route if sharing is not possible (# 54No). Then, the display control unit 43 causes the display unit 10 or the reservation person terminal U to display the operation route (see 3.4 in FIG. 4 and the lower figure in FIG. 7). Next, when the reservation person P presses the reservation button, the display control unit 43 causes the display unit 10 or the reservation person terminal U to display the reservation completion screen as shown in FIGS. 5 to 6.

In this way, the first operation management area A (or operation management area B or operation management area C) and the second transfer vehicle operated by the first transfer vehicle Y1 (or the transfer vehicle Y2 or the transfer vehicle Y3) are operated. Adjacent to the second operation management area C (or operation management area A or operation management area B) where Y3 (or transfer vehicle Y1 or transfer vehicle Y2) is operating, and with a plurality of operation management areas A, B, and C. Sets different shared areas K. In other words, if a public facility or commercial facility where the reservation person P can comfortably stay in the common area K is set as the transfer point, the reservation person P can effectively utilize the waiting time and the transfer point. The number of users can be increased even in the facilities that serve as. In addition, since the shared area K is adjacent to the operation management areas A, B, and C, it is possible to quickly return to the operation management areas A, B, and C where the shuttle vehicle Y was traveling, and each operation management area. It is possible to avoid a situation in which the shuttle vehicles Y are insufficient for A, B, and C.

[Other Embodiments]
(1) The plurality of operation management areas A, B, and C operated by the pick-up vehicle Y are not limited to three, and may be any number as long as they are two or more.
(2) The operation management areas A, B, and C may be areas where the pick-up vehicle Y has obtained a business license. Further, the operation management areas A, B, and C in which the pick-up vehicle Y can operate may not be limited, and the pick-up vehicle Y may be configured to be able to operate in any of the operation management areas A, B, and C. That is, the pick-up vehicle Y from the operation management area A to the operation management area C on which the reservation person P rides may be the same vehicle.

The present invention can be used in a reservation management system that manages reservations for shuttle vehicles in a plurality of set operation management areas.

3: Transfer point setting unit 4: Reservation management unit 10: Display units A, B, C: Operation management area K: Shared area P: Reservation person Tki: Transfer stop a, b, c: Transfer point

Claims (9)

It is a reservation management system that manages reservations for pick-up vehicles in a plurality of set operation management areas.
Among the plurality of operation management areas, the first transfer vehicle that can operate in the first operation management area including the departure point designated by the reservation person, and the second including the destination designated by the reservation person. The reservation management department that executes the reservation procedure for the second shuttle vehicle that can operate in the operation management area of
The reservation person who boarded the first shuttle vehicle in a common area adjacent to both the first operation management area and the second operation management area and different from the plurality of operation management areas is the first. Equipped with a transfer point setting unit that sets a transfer point for connecting to the second shuttle vehicle,
The reservation management unit includes the first reservation procedure from the departure point to the transfer point set by the transfer point setting unit and the second reservation procedure from the transfer point to the destination. A reservation management system configured to be feasible as a series of the reservation procedures. The reservation management system according to claim 1, wherein the reservation management unit executes the first reservation procedure and the second reservation procedure based on the input contents from the departure place to the destination. The transit point setting unit has a plurality of transit points.
Claim 1 or 2 in which the reservation management unit executes the first reservation procedure and the second reservation procedure based on the transfer point selected by the reservation person from the plurality of transfer points. Reservation management system described in. The reservation management system according to any one of claims 1 to 3, wherein the transfer point setting unit sets a transfer stop registered in advance in the common area as the transfer point. Further equipped with a display unit having a reservation screen
The reservation management unit displays the operation schedule from the departure point to the transfer point, the operation schedule from the transfer point to the destination, and the transfer point on the reservation screen. The reservation management system according to any one of 4 to 4. The reservation management system according to claim 5, wherein a plurality of candidates for transit points are displayed on the reservation screen. Claim 5 or 6 for displaying the reservation result or candidate from the departure point to the transit point and the reservation result or candidate from the transit point to the destination on the reservation screen. Reservation management system described in. A claim that the reservation management unit automatically extracts an operation schedule from the departure point to the transfer point, an operation schedule from the transfer point to the destination, and a candidate for the transfer point. The reservation management system according to any one of 1 to 7. The reservation management system according to any one of claims 1 to 8, wherein the reservation management unit executes a reservation procedure for the pick-up vehicle so that a plurality of reservation persons who have made different reservations can ride together.

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