JP2021051816A - Counseling matching system, counseling matching program, and counseling matching method - Google Patents

Abstract

To provide a new counseling matching system that supports selection of appropriate counselors.SOLUTION: A counseling matching system for a counselee to search for a counselor includes: registration means for receiving input including designation of counseling fee and registering it in a database as information on a counselor; search means for receiving input of a search condition for a counselor and searching for a counselor; and display means for performing display processing on the information on the counselor in order to display a search result screen including the counseling fee for each counselor and transmitting a processing result.SELECTED DRAWING: Figure 1

Description

The present invention relates to a consultation matching system, a consultation matching program, and a consultation matching method.

In the past, when consulting in various fields such as law, money, and life consultation, it was necessary to visit an appropriate consultant. On the other hand, in recent years, the Internet has become widespread, and a technique for receiving various consultations remotely using the Internet is known.

For example, Patent Document 1 describes a system in which consultants in various fields are registered, a client accepts a selection of specialized contents, and a list of specialists in charge of the specialized contents is presented.

Further, Patent Document 2 describes that an advisor inputs a consultation category that can be accepted, and a consultant performs a search based on the registered consultation category.

Japanese Unexamined Patent Publication No. 2003-316882 Japanese Unexamined Patent Publication No. 2016-4273

When choosing a counselor, many counselors consider the counseling fee. However, in the above system, the consultation fee is not displayed in the search results, and it is not easy to appropriately select the consultation partner.

Therefore, an object of the present invention is to provide a new consultation matching system that supports the selection of an appropriate consultation partner.

In order to solve the above problem, the present invention is a consultation matching system for a counselor to search for a counselor, and accepts input including designation of a counseling fee as information of the counselor and registers it in a database. The registration means, the search means for accepting the input of the search condition of the consultation partner and performing the search, and the information of the consultation partner are displayed and processed in order to display the search result screen including the consultation fee for each consultation partner. A display means for transmitting the processing result is provided.
With such a configuration, the consultation fee registered by each counselor is displayed on the search result screen, and it is possible to assist the counselor in selecting the counselor.

In a preferred embodiment of the present invention, voice transmission / reception is performed between the consultation method receiving means for accepting the selection of the consultation method from the options including the telephone consultation and the chat consultation, and the terminal device of the consultant and the terminal device of the consultation partner. The telephone counseling means for performing the above and the chat counseling means for transmitting and receiving character information between the counselor's terminal device and the counseling partner's terminal device are further provided.
With such a configuration, it is possible to specify a consultation method from options including telephone consultation and chat consultation, and it is possible to provide consultation remotely using a means that is more convenient for the counselor or the counselor. it can.

In a preferred embodiment of the present invention, the chat consultation means sends and receives a message before the start of the consultation and a message during the consultation, and the display means displays the messages before the start of the consultation and during the consultation on the same screen. In order to display the character information, the character information is displayed.
With such a configuration, it is possible to proceed with the consultation while checking the message before the start of the consultation, and the convenience is improved.

In a preferred embodiment of the present invention, the registration means receives an input for designating the consultation fee and registers it in the database for each of the consultation methods.
With such a configuration, the counselor can specify a counseling fee for each counseling method. In addition, if the consultation fee for each consultation method is displayed on the search result screen, it can be useful for selecting a consultation partner according to the intention of the consultation person.

In a preferred embodiment of the present invention, the registration means receives an input for selecting a consultation field that the consultation partner can handle as information of the consultation partner, registers it in the database, and together with the designation of the consultation field and the consultation partner. The consultation method receiving means determines the consultation method based on the consultation field received by the application means.
With such a configuration, an appropriate consultation method can be specified according to the consultation field. For example, if a video call such as a golf lesson is specified as a consultation field and a video call is determined as a consultation method, more effective consultation becomes possible.

In a preferred embodiment of the present invention, the registration means receives an input for designating the consultation fee and registers it in the database for each consultation field.
With such a configuration, the counselor can specify the counseling fee for each counseling field. In addition, if the consultation fee for each consultation field is displayed on the search result screen, it can be useful for selecting a consultation partner according to the intention of the consultation person.

In a preferred embodiment of the present invention, a related field which is another consultation field related to the specific consultation field is stored in the database in association with the consultation field, and the search means can be used as the search condition. The consultation partner who accepts the designation of the consultation field and makes it possible to deal with the related field corresponding to the designated consultation field is extracted as a search result.
With such a configuration, it is possible to present a counselor in a counseling field that often occurs in connection with a problem that the counselor is aware of. For example, counselors about child-rearing are often interested in marital life. By storing the consultation field related to child-rearing in association with the consultation field related to marital life, the database can present a counselor who can handle the counseling field related to marital life when the consultation field related to child-rearing is specified. it can.

In a preferred embodiment of the present invention, a related field which is another consultation field related to the specific consultation field is stored in the database in association with the consultation field, and at least the consultant and the consultation field are specified. Based on the means for storing the consultation history in the database and the consultation field in the consultation history of the counselor, the counseling field that the counselor has consulted with or the related field associated with the counseling field. Further, the display means further comprises means for identifying the consultant who can respond, the display means displays and processes the information of the identified consultant, and transmits the processing result to the terminal device of the consultant.
With such a configuration, it is possible to present a counselor suitable for the counselor based on the past counseling, and the counselor can easily find a more suitable counselor.

In a preferred embodiment of the present invention, at least a means for storing a consultation history for identifying the counselor in the database and a means for identifying the counselor whose number of consultations or consultation frequency is less than a predetermined value based on the consultation history. The display means further displays and processes a screen including a display for confirming the usage method, and transmits the processing result to the terminal device of the consultant whose consultation frequency or consultation frequency is less than a predetermined value. To do.
With such a configuration, it is possible to show the usage method to an unfamiliar user, and the convenience of the user is further improved.

In a preferred embodiment of the present invention, the means for receiving the evaluation of the counselor via the terminal device of the counselor and the counselor designating the counselor and accepting an application for counseling, while accepting the counselor. Further provided is an application means for restricting the acceptance of the application for the consultation that designates the consultation partner from the counselor who has evaluated below the standard value.
With such a configuration, the counselor can prevent the counselor from accepting another consultation from the counselor who has evaluated himself / herself low. This makes it possible to prevent troubles between the counselor and the counselor.

In a preferred embodiment of the present invention, the display means further includes an immediate consultation registration means that accepts input of immediate consultation information indicating that the consultation can be dealt with immediately and registers the consultation partner in association with the consultation partner. In the search result screen, in order to display that the consultation partner can immediately respond to the consultation, the immediate consultation information is displayed and processed, and the processing result is transmitted.
With such a configuration, the counselor can confirm the counselor who can immediately consult, which can be useful for selecting the counselor.

The present invention is a consultation matching program for a counselor to search for a counselor, and comprises a registration means for registering a computer as information of the counselor in a database by accepting an input including a designation of a counseling fee. A search means that accepts the input of the search condition of the counselor and performs a search, and the information of the counselor is displayed and processed to display the search result screen including the counseling fee for each counselor, and the processing result is transmitted. It functions as a display means.

The present invention is a consultation matching method for a counselor to search for a counselor, and includes a registration step of accepting an input including a designation of a counseling fee as information of the counselor and registering it in a database. In order to display the search step of accepting the input of the search condition of the counselor and performing the search and the search result screen including the counseling fee for each counselor, the information of the counselor is displayed and the processing result is transmitted. Display steps and execute.

According to the present invention, it is possible to provide a new consultation matching system that supports the selection of an appropriate consultation partner.

It is a functional block diagram of the consultation matching system in embodiment of this invention. It is a figure which shows an example of the search result screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows an example of the display switching part displayed in the consultation matching system in embodiment of this invention. It is a figure which shows an example of the consultation partner display screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows an example of the application screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows an example of the chat consultation screen and the telephone consultation screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows an example of the setting screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows another example of the search result screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows another example of the consultation partner display screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows another example of the chat consultation screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows an example of the consultation list screen displayed in the consultation matching system in embodiment of this invention. It is a figure which shows an example of the application list screen displayed in the consultation matching system in embodiment of this invention.

Hereinafter, the consultation matching system of the present invention will be described with reference to the drawings. The embodiments shown below are examples of the present invention, and the present invention is not limited to the following embodiments, and various configurations can be adopted.

For example, in the present embodiment, the configuration, operation, and the like of the consultation matching system will be described, but a method, an apparatus, a computer program, and the like having the same configuration can also exert the same effects. Further, the program may be stored in a recording medium. Using this recording medium, for example, a program can be installed on a computer. Here, the recording medium in which the program is stored may be a non-transient recording medium such as a CD-ROM.

In the present invention, the counselor refers to a person who intends to consult using the present invention.
In addition, the counselor refers to a person who receives and responds to a consultation from the counselor. In the following description, a person who uses the present invention, including a counselor and a counselor, is collectively referred to as a "user".

In this embodiment, each user can take the positions of both a counselor and a counselor. That is, one user can apply for consultation to another user as a counselor, and the same user can also consult with another user as a counselor.

Further, in the present embodiment, the consultant is classified into a general mentor and a professional mentor. Professional mentors can introduce specific products and services to other users. In this embodiment, a general mentor is qualified to become a professional mentor when a predetermined condition is met. Specifically, a predetermined standard value should be set for the number of evaluations and the average value of evaluations, and when a general mentor meets the standard, the judgment means should qualify the general mentor to become a professional mentor. Just do it.

Further, in the present invention, the consultation fee refers to a remuneration paid by the counselor to the counselor when a consultation is made. In the present embodiment, the consultation fee specified by the consultation partner is displayed on the search result screen.

In the present invention, the consultation method is a method for providing consultation, which is selected from options including telephone consultation and chat consultation. In the case of telephone counseling, the counseling matching system according to the present invention transmits and receives voice between the counselor's terminal device (consultant terminal described later) and the counselor's terminal device (consultation partner terminal described later). Consult by phone. Further, in the case of chat consultation, the consultation matching system according to the present invention transmits / receives text information between the consultant's terminal device (consultant terminal described later) and the consultation partner's terminal device (consultant partner terminal described later). And consult by chat. In the present embodiment, the option of the consultation method is a kind of telephone consultation, and further includes a video call for transmitting and receiving voice and video.

Further, in the present embodiment, the consultation field refers to the field of consultation content. In the present embodiment, the consultation fields are classified into three stages: major classification, middle classification, and minor classification. In the present embodiment, a major classification is accepted as the consultation field that the consultation partner can handle, and a minor classification is accepted as the consultation field designation in the consultation application, but any design change is possible. For example, the consultation field does not have to be divided into major classifications and minor classifications, and may be defined in only one stage, and the consultation fields that the consultant can handle and the consultation fields in the consultation application are in the same hierarchy (for example, minor classifications). ) May be accepted.

In the present embodiment, the database stores the consultation field master showing the hierarchical relationship of the consultation fields including the major classification, the middle classification, and the minor classification. As a general classification, for example, a rough field such as romance, money, human relations, work, hobbies, etc. is set. Further, as the middle classification, for example, for the major classification of romance, a field more detailed than the major classification such as romance, encounter, marriage activity, marriage, etc. is set. Then, as a minor classification, a field for classifying the middle classification in more detail is set, and specifically, for example, for the middle classification of love, fields such as unrequited love, confession, reunion, broken heart, and farewell are set.

Further, in the present embodiment, the database stores a related field master that stores the relationship between a specific consultation field and another consultation field. In the related field master, another consultation field related to a specific consultation field is stored as a related field. For example, a counselor who has a problem about "encounter" about romance often has a request for a problem counseling about "marriage activity". In addition, there are many cases where one counseling field is related to another counseling field, such as a counselor who has a worries about "child-rearing" may have a request for a worries about "marital life". In this way, another consultation field that is recognized to be related to the first consultation field is stored as a related field in association with the first consultation field. In the above example, the consultation field of "marital life" is stored as a related field in association with the consultation field of "child-rearing". On the other hand, it is optional whether or not to memorize the consultation field of "child-rearing" as a related field of "marital life", and the relation does not have to be registered in both directions. Further, it is not necessary to memorize the related fields for all the consultation fields, and if there is another field in which the relation is recognized, the related fields may be memorized.

In the present embodiment, the above-mentioned first consultation field and related fields may be in any of the three stages of major classification, middle classification, and minor classification. For example, regarding the consultation field of "romance" in the major classification, the database may store "encounter" in the middle classification and "marriage activity" in the minor classification as related fields. Here, when the first consultation field or related field is designated by the major classification or the middle classification, the above specification also applies to the lower classifications (middle classification and minor classification) included in the major classification or the middle classification. It is treated as a consultation field and related fields.

Further, in the present embodiment, the input of immediate consultation information indicating that the counselor can immediately respond to the counseling is accepted, and the counselor is associated with the counselor and registered. As a result, it is possible to distinguish on the data the consultants who can respond immediately. In this embodiment, the display is performed based on the immediate consultation information.

FIG. 1 is a functional block diagram of the consultation matching system of the present embodiment. As described above, the consultation matching system of the present embodiment is configured so that the server device 1, the consultant terminal 2, and the consultation partner terminal 3 can communicate with each other via the network NW. Here, the counselor terminal 2 and the counselor terminal 3 actually exist in plurality without distinction, but here, they are defined separately for the sake of explanation. In the present invention, the counselor's terminal device refers to the counselor's terminal 2, and the counselor's terminal device refers to the counselor's terminal 3.

The server device 1 includes a computing device such as a CPU (Central Processing Unit), a main storage device such as a RAM (Random Access Memory), an auxiliary storage device such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), and a flash memory. , A general computer device such as a server device provided with various input / output devices including means for connecting to the network NW can be used.

The server device 1 includes a registration means 11, a search means 12, a display means 13, a consultation method reception means 14, an application means 15, and an immediate consultation registration means 16, and is connected to a database DB by wire or wirelessly. Will be done.

The registration means 11 accepts input including the designation of the consultation fee via the consultation partner terminal 3 as the consultation partner information and registers it in the database DB. In the present embodiment, the registration means 11 accepts not only the designation of the consultation fee but also the input of basic information such as the user ID, user name, age, and gender, and stores it in the database DB as user information. Further, in the present embodiment, the designation of the consultation fee is accepted for each consultation method and consultation field, and is registered in the database DB.

In the present embodiment, the registration means 11 further accepts an input for selecting a consultation field that the consultation partner can handle, and registers it in the database DB in association with the information of the consultation partner. Here, the number of available consultation fields that can be registered in association with the information of one consultation partner may be 0 to plural. For example, in the present embodiment, up to three consultation fields that can be handled are registered for each consultation partner, but in addition to this, any number of consultation fields that can be handled can be registered in association with the information of each consultation partner. It may be configured.

The search means 12 accepts the input of the search condition of the counselor via the counselor terminal 2 and performs the search. As the search condition, for example, any condition such as a consultation field, a consultation fee, a consultation method, an evaluation, an age, and a gender that the consultation partner can handle is accepted. Then, the search means 12 refers to the database DB, extracts a consultant who meets the input conditions, and transmits the consultant to the display means 13.

The display means 13 displays and processes the information of the counselor extracted by the search means 12 and transmits the processing result to the counselor terminal 2, and the counselor terminal 2 displays the search result screen including the counseling fee. Here, the consultation fee of each consultation partner is displayed for each consultation method and consultation field. In the present embodiment, the display means 13 displays and processes the consultation field that the consultation partner can handle in addition to the consultation fee as the information of the consultation partner, and the consultation field is also displayed on the search result screen.

The consultation method reception means 14 accepts the selection of the consultation method from the options including the telephone consultation and the chat consultation. In the present embodiment, the consultation method receiving means 14 inquires about the consultation method corresponding to the consultation field registered in advance, and confirms whether or not there is a consultation method corresponding to the consultation field designated by the counselor. The reference destination here may be a database DB or a storage device included in the consultant terminal 2.

If there is a consultation method corresponding to the consultation field specified by the counselor, the consultation method is determined without requiring input by the counselor, and there is no consultation method corresponding to the consultation field specified by the counselor. Accepts the selection of the consultation method by the input of the counselor via the counselor terminal 2. For example, if there is a consultation method corresponding to the consultation field designated by the counselor, the selection unit in which the consultation field has been entered is displayed on the application screen described later.

The application means 15 accepts an application for consultation as well as designating a consultation field and a consultation partner. In the present embodiment, the application means 15 accepts the consultation application and registers the input information in the database DB by accepting the selection of the consultation field, the consultation partner, the consultation method, and the consultation date and time via the counselor terminal 2. To do. Here, if there is a consultation method corresponding to the consultation field designated by the counselor, the application means 15 accepts the consultation method determined by the consultation method reception means 14.

The immediate consultation registration means 16 accepts input of immediate consultation information indicating that the consultation partner can immediately respond to the consultation via the consultation partner terminal 3, and associates the consultation partner with the immediate consultation information. Register in the database DB.

The telephone counseling means 17 executes a process for transmitting and receiving voice between the counselor terminal 2 and the counseling partner terminal 3. Specifically, a voice call is realized between the counselor terminal 2 and the counselor terminal 3 by performing a process for receiving voice from one terminal device and transmitting it to the other terminal device. For example, information for using the voice call function may be transmitted to a server outside the consultation matching system of the present embodiment.

The chat counseling means 18 executes a process for transmitting and receiving character information between the counselor terminal 2 and the counseling partner terminal 3. Specifically, the chat is realized by transmitting the character information received from one terminal device to the display means 13 and performing a process for displaying the character information on the terminal device of the chat partner. For example, information for using the chat function may be transmitted to a server outside the consultation matching system of the present embodiment.

As the counselor terminal 2 and the counselor terminal 3, a general computer device equipped with an arithmetic unit, a main storage device, an auxiliary storage device, a means for connecting to a network NW, various input / output devices, and the like is used. Can be done. In the present embodiment, it is assumed that a smartphone, a tablet terminal, or the like is used, but in addition to this, an arbitrary computer device such as a PC (Personal Computer) is used as the counselor terminal 2 or the counselor terminal 3. Good.

The counselor terminal 2 and the counselor terminal 3 are provided with input means 21 and 31, and output means 22 and 32, respectively. In this embodiment, a touch panel display, a microphone, a speaker, a camera, and the like are provided as input means 21, 31, and output means 22, 32.

FIG. 2 is a diagram showing an example of a search result screen displayed on the consultant terminal 2 in the present embodiment. The search result screen W1 displays the search tab W11 and the display switching W12 together with the search result, and the immediate consultation display W13 is displayed in the information of the consultation partner extracted as the search result. The immediate consultation display W13 is displayed for the consultation partner in which the immediate consultation information is registered. In addition, for the consultant, the available consultation fields, the number of past evaluations, the average of past evaluations, the consultation fee for each consultation method, etc. are displayed. Further, when the counseling partner who is responding to the consultation of another user is included in the search result, the consulting display W14 for the counseling partner is displayed.

If the counselor whose immediate consultation information is registered is responding to the consultation of another user, the immediate consultation display W13 is not displayed for the counselor, and the consultation display W14 is displayed instead. To. For example, when the counselor is responding to the consultation of another user, it is expected that the counselor cannot immediately respond to the consultation even if the immediate consultation information is registered in association with the counselor. In the present embodiment, for the counselor who is responding to the counseling of another user, even if the immediate counseling information is registered in association with the counselor, the immediate consultation display W13 is displayed on the search result screen W1. By displaying the consultation display W14 instead, it is possible to avoid confusion about the counselor who cannot immediately respond to the consultation. Further, when a certain counselor is consulting with another counselor as a counselor with the same account, the consulting display W14 is displayed in the same manner.

FIG. 2 shows a case where "find a consultant" is selected in the search tab W11. In this embodiment, in this case, all the consultants are displayed. When the display switching W12 is selected here, the display switching unit W16 shown in FIG. 3 is displayed superimposed on the search result screen W1. Here, input for narrowing down to the counselor who is accepting consultation (the counselor whose immediate consultation information is registered), the counselor who is consulting, the favorite counselor registered by the counselor, and the professional mentor is accepted. By selecting each item of the display switching unit W16, the consultant to be displayed on the search result screen W1 can be switched.

Further, the search result screen W1 includes a narrowing down button W15. When the narrowing down button W15 is selected, it is possible to narrow down the consultation partners regarding the consultation field, consultation method, consultation fee, number of past consultations, evaluation, age, gender, industry and qualification. Further, when the genre list tab is selected in the search tab W11, a list of selectable consultation fields is displayed, and the consultant can select the consultation field. When a consultation field is selected here, the search means 12 extracts a consultation partner who can handle the consultation field, and the extracted consultation partner is displayed on the search result screen W1.

Here, in the present embodiment, when the consultation field is specified in the narrowing condition or the genre list tab, the search means 12 confirms whether or not the related field associated with the designated consultation field is stored in the database DB. To do. Then, when the related field is stored, the search means 12 extracts a consultant who can deal with at least one of the designated selected field and the related field.

When a counselor is selected on the search result screen W1, the display means 13 displays and processes the information of the counselor, sends the processing result to the counselor terminal 2, and presents the counselor's information in detail. The other party display screen is displayed on the counselor terminal 2.

FIG. 4 is a diagram showing an example of a consultation partner display screen displayed in the present embodiment. As described above, the consultation partner display screen W2 includes a favorite button W21, an immediate consultation button W22, and a consultation reservation button W23. When the favorite button W21 is selected, the displayed counselor is registered in the database DB as a favorite counselor in association with the logged-in user (consultant).

When the immediate consultation button W22 or the consultation reservation button W23 is selected, an application screen for designating the consultation field is displayed. When the immediate consultation button W22 is selected, a screen for specifying the consultation field and consultation method is displayed, and when the consultation reservation button W23 is selected, in addition to the consultation field and consultation method, the reservation date and time is further set. A screen for specifying is displayed.

The consultation partner display screen W2 has a profile tab and an evaluation list tab, and when they are selected, screens as shown in FIGS. 4A and 4B are displayed. On the profile tab, the consultation field (consultation genre) that the consultation partner can handle, the consultation fee for each consultation method, and the introductory text are displayed. In addition, the consultation fee is displayed only for the consultation methods that can be handled, and not for the consultation methods that cannot be handled. In the evaluation list tab, the number of past evaluations, their average evaluation (comprehensive evaluation), and individual evaluations by the consultant are displayed. As the evaluation, the date of evaluation, five-level evaluation and comments are displayed.

FIG. 5 is a diagram showing an example of an application screen displayed when the consultation reservation button W23 is selected on the consultation partner display screen W2. The application screen W3 includes a selection unit W31, an application button W32, and a display for inputting consultation contents in text. The selection unit W31 includes a display for selecting a consultation field, a consultation method, and a consultation date and time. In the present embodiment, a consultation method is set in advance in association with a part of the consultation fields, and the consultation method reception means 14 is used when there is a consultation method set for the designated consultation field. The consultation method is automatically selected and displayed on the application screen W3. It should be noted that a consultation method other than the preset consultation method may be selected.

When the application button W32 is selected, the application means 15 accepts application information including the designation of the consultation partner, the consultation field, the consultation method, and the consultation date and time, and registers the application information in the database DB. Then, the designated counselor is notified that the counseling application has been made.

When the application for consultation is accepted as described above, the consultation will start at the designated date and time. In the case of chat consultation, the counselor or the counselor sends a message via the counselor terminal 2 or the counselor terminal 3 at the specified consultation date and time (in the case of immediate consultation, when the consultation is applied). Is input, a message is displayed on the terminal device of the other party, and consultation is started.

FIG. 6A is a diagram showing an example of a chat consultation screen. On the chat consultation screen W4, the remarks are displayed in chronological order in a form in which the speaker can be identified. Further, the chat consultation screen W4 includes an input unit W41, and the user can input text via the input unit W41.

Further, in the present embodiment, the chat consultation screen W4 displays the elapsed time from the start of the consultation. As a result, the user can recognize the remaining time in comparison with the consultation time specified in advance, and can confirm the excess time when the consultation time specified in advance is exceeded.

Here, if the chat is left unattended by the counselor, there is a concern that sufficient counseling cannot be received during the counseling time. For such a problem, for example, when the counselor does not reply to the counselor's remark for a predetermined time or more, the counseling matching system according to the present invention stops counting the counseling time. You can deal with it by doing. Further, for example, the consultation matching system according to the present invention counts the consultation time only while the counselor and the counselor are inputting texts, or counts the consultation time only when the chat consultation screen W4 is displayed on the counselor terminal 2. You may try to do it.

Further, in the present embodiment, the consultation fee is specified based on the consultation time for both chat consultation and telephone consultation, but in the case of chat consultation, the consultation fee is determined based on the number of times a message is sent. By doing so, it is possible to receive sufficient consultation even when the reply of the counselor is late.

FIG. 6B is a diagram showing an example of a telephone consultation screen. The telephone consultation screen W5 displays the user (consultant or counselor) who is the other party of the call and the talk time. Further, the telephone consultation screen W5 includes a button for switching the output to the speaker and a button for holding the call. When the button for holding the call is selected, the voice is temporarily stopped from being played on the terminal device of the other party, and the call can be held.

Further, in the present embodiment, the telephone consultation means 17 or the chat consultation means 18 is automatically received in response to the input via the consultation terminal 2 or the consultation partner terminal 3 or when the consultation time reserved in advance is exceeded. Will extend the time and continue the consultation. By doing so, the consultation time can be flexibly changed according to the progress of the consultation.

Further, even if the registration means 11 accepts an input for designating a consultation fee when the consultation time is extended via the consultation partner terminal 3, and registers the consultation fee in the database DB in association with the information of the consultation partner. Good. That is, the database DB may be configured to separately store the consultation fee for a normal reservation and the consultation fee when the consultation time is extended. With such a configuration, for example, a counselor who has extended the counseling time reserved in advance can be presented with a higher counseling fee than a counselor who keeps the counseling time reserved in advance. This makes it possible to encourage the counselor to keep the consultation time, and to allow the counselor to easily extend the consultation time by setting a low consultation fee in the case of extension according to the intention of the counselor. Become.

When the consultation is conducted as described above, the counselor and the counselor can evaluate each other. That is, in the present embodiment, the server device 1 includes a means for receiving the evaluation of the counselor via the counselor terminal 2 and a means for receiving the evaluation of the counselor via the counselor terminal 3. In the present embodiment, after the consultation is completed, a screen for accepting a five-level evaluation and a message input is displayed on each of the counselor terminal 2 and the counselor terminal 3. Such an evaluation is received by a means for receiving the evaluation of the counselor or a means for receiving the evaluation of the counselor via the counselor terminal 2 or the counselor terminal 3, and is associated with the evaluation target and the user of the evaluator. Registered in the database DB.

Here, the application means 15 may limit the acceptance of consultations from the next time onward according to the evaluation. For example, if the counselor evaluates the counselor low, the counselor who receives the low evaluation can be prevented from accepting the next consultation by the counselor. Specifically, the standard value is set in advance, and according to the request of the counselor, it is set not to accept the consultation from the counselor who evaluated below the standard value (or below the standard value), and applied. The means 15 may prevent the counselor from accepting an application for counseling by designating the counselor.

When the consultation is completed, the counselor pays the counseling fee to the counselor. For example, in the present embodiment, the server device 1 sets the server device 1 according to the consultation method received by the application means 15, the consultation fee registered in association with the information of the consultation partner, and the billing amount calculated based on the actual consultation time. Execute the process for making payment from the counselor to the counselor. Specifically, for example, the server device 1 may execute a process for withdrawing the billed amount from the account registered in association with the information of the counselor or the counselor, or the counselor terminal 2 may execute the process. By displaying the information of the account of the counselor, the counselor may be urged to transfer the billed amount.

The initial consultation may be referred to as a "trial consultation" and the consultation fee may be free. For example, a counselor who has no counseling experience for all counselors may be a trial counseling with no counseling fee, or no counseling experience for a specific counseling partner regardless of the counseling experience for other counseling partners. In some cases, a consultation that specifies the person concerned may be used as a trial consultation. That is, regardless of the counselor, if there is no counseling experience at all, it may be the first consultation, or if one counselor has counseling experience but another counselor has no counseling experience, only the latter is the first consultation. It may be treated as a consultation. In the case of trial consultation, the consultation time may be limited, and the counselor may not be able to extend the consultation time.

FIG. 7 is a diagram showing an example of a setting screen displayed on the consultation partner terminal 3. The counselor can input the immediate consultation information, the consultation field (consultation genre), the consultation fee, and the introductory text via the setting screen W6. FIG. 7 shows an input example when the consultation can be dealt with immediately, and an immediate consultation can be made by operating the button displayed for the item "Make consultation available immediately" in the figure. You can switch the presence or absence of information.

When the counselor inputs as shown in FIG. 7, the immediate counseling registration means 16 accepts the input of the immediate counseling information, associates it with the counselor, and registers it in the database DB. As a result, the immediate consultation display W13 for the consultation partner is displayed on the search result screen W1.

As described above, according to the consultation matching system of the present embodiment, it is possible to preferably search for a consultation partner.

<Other Embodiments>
Hereinafter, with reference to FIGS. 8 to 10, a modified example focusing on the change of the display contents of each screen will be shown. In the present embodiment, the server device 1 further includes means for storing at least the consultation history for specifying the consultant, the consultant, and the consultation field in the database DB. In addition to the above information, the consultation history may further include the consultation start date and time, the consultation end date and time, the content of the chat, and the like. Further, a means for receiving the evaluation of the counselor via the counselor terminal 2 and a means for receiving the evaluation of the counselor via the counselor terminal 3 store the consultation history together with the evaluation of the counselor and the counselor in the database DB. It may function as a means.

FIG. 8 is a diagram showing another display example of the search result screen W1 in which the narrowing conditions and the consultation field are not specified, that is, all the consultation partners are displayed. In addition to the display shown in FIG. 2, the search result screen W1 in the modified example further includes a usage method display unit W17 as a display for confirming the usage method. It is preferable that the usage method display unit W17 is displayed to a user (consultant) whose period after registration for use is less than a predetermined period, or a user whose consultation frequency or consultation frequency is less than a predetermined value.

Therefore, in the present embodiment, the server device 1 further has a consultant whose number of consultations or consultation frequency is less than a predetermined value based on the consultation history stored in the database DB, or a consultant whose elapsed period after registration is less than a predetermined period. Further provide means for identifying the counselor. The display means 13 displays a screen including the usage method display unit W17, and transmits the processing result to the counselor terminal 2 of the specified counselor. Similarly, not only the counselor but also the counselor is identified based on the usage history as a counselor whose number of consultations or consultation frequency is less than a predetermined value, and the usage method display unit W17 is displayed on the counselor terminal 3 of the counselor. It may be displayed.

When the usage method display unit W17 is selected, a screen for displaying the usage method of the service is displayed on the search result screen W1 so that the user can confirm the usage method. Here, when the usage method display unit W17 is selected on the counselor terminal 2, the usage method by the counselor is selected, and when the usage method display unit W17 is selected on the counselor terminal 3, use by the counselor. It is preferable to display each method.

In addition, in the counselor terminal 2 other than the counselor whose number of consultations or consultation frequency is less than the predetermined value and the counselor whose elapsed period after registration is less than the predetermined value, an advertisement is displayed instead of the usage method display unit W17. You may. At this time, it is preferable to display an advertisement according to the interest of the counselor in consideration of the counseling field and the like in the counselor's counseling history.

Further, the search result screen W1 of the present embodiment further includes a consultation partner proposal unit W18. It is preferable that the consultation partner proposal unit W18 is displayed only on the search result screen W1 in a state where all the consultation partners are displayed, and is not displayed when the narrowing conditions and the consultation field are specified.

In the consultation partner proposal unit W18, recommended consultation partners are displayed according to the consultation history of the consultant. Therefore, in the present embodiment, the server device 1 can further deal with the consultation field that the consultant has consulted or the related field associated with the consultation field based on the consultation field in the consultation history of the consultant. Further provide means for identifying the counselor. That is, the means extracts a consultation field in the consultation history of the counselor, and identifies a counseling partner who can deal with the counseling field based on the counseling field available in the information of the counseling partner stored in the database DB.

The display means 13 displays and processes the information of the counselor specified as described above, and transmits the processing result for display on the counselor terminal 2. As a result, on the search result screen W1, the counselor proposal unit W18 that presents the recommended counselor (which can correspond to the counseling field that the counselor has consulted in the past or the related field) is displayed.

Further, on the search result screen W1 of the present embodiment, the trial consultation display W19 is further displayed in the information of the consultation partner who can perform the trial consultation. In the present embodiment, the registration means 11 accepts the possibility of trial consultation, which is a free consultation within a predetermined time, via the consultation partner terminal 3, and stores it in the database DB as the information of the consultation partner. When the display means 13 displays this, the trial consultation display W19 is displayed on the search result screen W1. In addition, the condition of the trial consultation may be managed as the information of the consultation partner in the database DB by designating the consultation time, the consultation method, the condition such as the first time only, etc. as the condition of the trial consultation.

FIG. 9 is a diagram showing another display example of the consultation partner display screen W2. FIG. 9A is a display example of the consultation partner display screen W2 for the consultation partner to whom the consultant has sent a consultation application. In this way, it is displayed that the consultation request is being made for the consultation partner who has already sent the consultation application, and the immediate consultation button W22 and the consultation reservation button W23 are not displayed.

FIG. 9B is a display example of the consultation partner display screen W2 for the consultation partner who is consulting with another consultant. As described above, the immediate consultation button W22 is not displayed for the counselor who is consulting with another counselor, and the consultation reservation button W23 is displayed indicating that the consultation is in progress.

FIG. 9C is a display example of the consultation partner display screen W2 for the consultation partner for which the immediate consultation information is not registered (immediate consultation is not accepted). In addition, the counselor who refuses the counselor may be displayed in the same manner. As described above, the display form of the immediate consultation button W22 has been changed so that the consultant who cannot be immediately consulted cannot be selected.

Further, FIG. 10 is a diagram showing another display example of the chat consultation screen W4. In the present embodiment, the chat consultation means 18 sends and receives a message between the consultation terminal 2 and the consultation partner terminal 3 at the time of application for consultation or at any other timing. Here, at the time of chat consultation, there is a case where you want to confirm the message before the consultation starts. Therefore, in the present embodiment, the messages before the start of the consultation and during the consultation are displayed on the same screen.

Further, in the present embodiment, the remaining time of consultation is further displayed on the chat consultation screen W4. As a result, the counselor and the counselor can recognize the remaining time, and the counseling time can be easily managed.

Further, FIG. 11 is a diagram showing a display example of the consultation list screen W7, which displays a list of consultations performed by the consultant. For example, in the case of chat consultation, it is possible to proceed with a plurality of consultations in parallel, and in that case, as shown in FIG. 11, a plurality of consultations in progress are displayed. Here, the remaining time of consultation, the name (user name) of the person to be consulted, the consultation method (the balloon mark is chat consultation, the telephone mark is telephone consultation), the consultation date and time, and a part of the latest message are displayed. Will be done.

Further, FIG. 12 is a diagram showing a display example of the application list screen W8 for displaying the application of the consultant. In the "Reserving" column, a list of applications approved by the counselor is displayed, and in the "Consultation requesting" column, a list of applications waiting for the counselor's consent is displayed. Here, as in the consultation list screen W7, the name of the consultation partner, the consultation method, the consultation date and time, and a part of the latest message are displayed. For consultations that are "reserved", the time until the scheduled start time is displayed for consultations that are approaching the scheduled start time.

Here, when there is an application for consultation, the designated consultation partner is notified that the application has been made, and the application means 15 accepts an input as to whether or not to accept the consultation via the consultation partner terminal 3. Then, when the counselor responds to the counseling, the status of the application information becomes a reservation, and the counseling is started at the designated time. If the counselor does not respond to the consultation, the application means 15 notifies the counselor who made the application to that effect.

The counselor may be able to start the counseling from a predetermined time before the designated time. For example, in the present embodiment, the telephone consultation means 17 accepts the input of the consultation start by the consultation partner from 5 minutes before the designated time in the reservation.

The calculation of the consultation time may be performed by any method. For example, in telephone consultation, if the call is started before the specified time, the consultation time is calculated from the time when the counselor answered (the time when the call was started), and the call is started after the specified time. If so, the consultation time may be calculated from the time when the consultation partner inputs the start of consultation. In addition, if the counselor inputs the consultation start before the specified time and the counselor answers (the call is started) after the specified time, the consultation time is calculated from the specified time. You may.

In chat consultation, if the consultation start input is received before the specified time, the consultation time is calculated from the specified time, and if the consultation start input is received after the specified time, the consultation start input is received. The consultation time may be calculated from the time when the input for starting the consultation is accepted.

Regarding the end of the consultation, for example, input is received from the counselor or the counselor via the display of "End" in the upper right of FIGS. 6 (a) and 6 (b) and FIG. And chat counseling means 18 may end the counseling. It should be noted that such an input of the end of consultation may be accepted when the consultation time specified in the consultation reservation has elapsed. In addition, the display for inputting the end of consultation may be displayed when the consultation time specified in the consultation reservation has elapsed. Further, for example, the consultation may be automatically terminated when a predetermined time elapses beyond the consultation time specified in the consultation reservation.

Next, immediate consultation will be described. There are two possible processes when immediate consultation is selected by the counselor. The first is a method in which the counselor immediately contacts the counselor. In this case, in the case of chat consultation, the counselor sends a message to the counselor, and in the case of telephone counseling, the counselor sends a call to the counselor.

The other method is a method in which an application for consultation is made with the start time as the current time. In this case, the counselor inputs information other than the start time in the same manner as when applying for a consultation at a specified time, and the application means 15 notifies the counselor to that effect. When the counselor accepts the application, the counselor accepts the application and contacts the counselor by message or telephone. There are no restrictions on the method of starting and managing immediate consultation, and any method may be used. Further, a method other than the above may be used.

Further, as another function, for example, the counselor may be able to set his / her own counseling menu. Specifically, not only the consultation fee may be specified for each consultation field, but also a menu in which the consultation field and consultation time are specified in addition to the consultation fee may be set and registered as the information of the consultation partner. Further, a qualification for designating a consultation field may be given to each professional mentor, and the registration means 11 may accept registration of such a consultation menu only in the consultation field to which the qualification is given.

If the person is put on hold during the telephone consultation, it is preferable not to include the time on hold in the consultation time. For example, when the consultation is temporarily interrupted and an input for resuming the consultation is received from the counselor, the consultation may be resumed and the calculation of the consultation time may be resumed. In this case, the calculation of the consultation time may be restarted from the time when the call is started, or may be restarted from the time when the input for resuming the consultation is received from the counselor. Further, for example, the communication state between the counselor terminal 2 and the counselor terminal 3 may be continued, while the call may not be played temporarily, and the counseling may be automatically interrupted when a predetermined time elapses. .. In this case as well, it is preferable that the consultation is resumed when the input for resuming the consultation is received from the counselor.

Further, in the present embodiment, the telephone counseling means 17 or the chat counseling means 18 accepts the input requesting the extension of the counseling time in response to the input via the counselor terminal 2, but at that time, the intention of the counselor is confirmed. Whether or not the extension is possible may be decided based on predetermined conditions such as. For example, based on the schedule of the counselor and the counselor, that is, the appointment of the consultation, the extension may be permitted only within the range that does not overlap with the time of other consultations. Further, when the extension is possible, a message to that effect may be displayed on the consultation partner terminal 3 so that an input for specifying whether or not to accept the extension may be accepted from the consultation partner.

Further, when the counselor evaluates the counselor low, the application means 15 exemplifies the configuration in which the counselor who received the low evaluation does not accept the counselor's consultation from the next time onward. The application means 15 may not accept the consultation by the counselor by accepting the designation of the specific counselor by.

As another additional function, the telephone counseling means 17 may have a voice recognition function, analyze the voice received via the counselor terminal 2 or the counselor terminal 3, and output it as characters. Then, by displaying the output characters on the counselor terminal 2 and the counselor terminal 3, telephone counseling including a video call can be smoothly performed even when the voice is difficult to hear. Furthermore, a specific word may be detected based on the output characters and used for expression regulation and the like. Further, the chat consultation means 18 may further have a function of outputting the input character information by voice.

Further, the server device 1 may further include means for performing translation. For example, the voice received by the telephone counseling means 17 is recognized, further translated into a pre-designated language and output by voice or characters, or the character information received by the chat counseling means 18 is translated into a pre-designated language. It is expected that it will be translated into and output as voice or text. In this way, by immediately translating the received information and outputting it in real time, it is possible to preferably mediate the exchanges between the counselor and the counselor who handle different languages.

In addition, the server device 1 may further include, for example, a means for detecting a violation. Specifically, detecting prohibited words in profiles, chats, other messages, etc., and extracting inappropriate images using a learning model trained using prohibited images and other images. Is assumed.

In addition, in the display of the above-mentioned various screens, it is preferable to support universal color. For example, as a setting of each user, the necessity of conversion to universal color may be accepted, and for the user, various screens may be displayed by converting to a screen with emphasized contrast.

As described above, the embodiment of the present invention can be arbitrarily changed. For example, as described above, by presenting a counselor based on the counseling field in the counseling history, the counselor can more easily find a counselor suitable for the content of the counseling he / she wants to make. In addition, by displaying a display for confirming the usage method according to the number of consultations and the frequency of consultation based on the consultation history, it is possible to guide the usage method to an unfamiliar user, and the convenience is improved.

1: Server device 2: Consultant terminal 3: Consultation partner terminal 11: Registration means 12: Search means 13: Display means 14: Consultation method Reception means 15: Application means 16: Immediate consultation registration means 17: Telephone consultation means 18: Chat Consultation means 21: Input means 22: Output means 31: Input means 32: Output means NW: Network DB: Database W1: Search result screen W11: Search tab W12: Display switching W13: Immediate consultation display W14: Consultation display W15: Narrowing down Button W16: Display switching unit W17: Usage method display unit W18: Consultation partner proposal unit W19: Trial consultation display W2: Consultation partner display screen W21: Favorite button W22: Immediate consultation button W23: Consultation reservation button W3: Application screen W31: Selection unit W32: Application button W4: Chat consultation screen W41: Input unit W5: Telephone consultation screen W6: Setting screen W7: Consultation list screen W8: Application list screen

Claims (13)

It is a consultation matching system for the counselor to search for a counselor.
As the information of the consultation partner, a registration means that accepts input including designation of a consultation fee and registers it in the database, and
A search means that accepts the input of the search conditions of the consultant and performs a search,
A consultation matching system including a display means for displaying and processing the information of the consultation partner and transmitting the processing result in order to display the search result screen including the consultation fee for each consultation partner. Consultation method reception means that accepts selection of consultation method from options including telephone consultation and chat consultation,
Telephone counseling means for transmitting and receiving voice between the counselor's terminal device and the counselor's terminal device,
The consultation matching system according to claim 1, further comprising a chat consultation means for transmitting and receiving character information between the terminal device of the consultant and the terminal device of the consultation partner. The chat consultation means sends and receives a message before the start of the consultation and a message during the consultation.
The consultation matching system according to claim 2, wherein the display means displays and processes the character information in order to display the messages before the start of the consultation and during the consultation on the same screen. The consultation matching system according to claim 2 or 3, wherein the registration means receives an input for designating the consultation fee and registers it in the database for each of the consultation methods. The registration means receives an input for selecting a consultation field that the consultation partner can handle as information of the consultation partner, and registers the information in the database.
In addition to designating the consultation field and consultation partner, we will further provide application means for accepting consultation applications.
The consultation matching system according to any one of claims 2 to 4, wherein the consultation method receiving means determines the consultation method based on the consultation field received by the application means. The consultation matching system according to claim 5, wherein the registration means receives an input for designating the consultation fee and registers the consultation fee in the database for each consultation field. A related field, which is another consultation field related to the specific consultation field, is stored in the database in association with the consultation field.
The search means receives the designation of the consultation field as the search condition, and extracts the consultation partner who can correspond to the related field corresponding to the designated consultation field as a search result, claim 5 or The consultation matching system according to claim 6. A related field, which is another consultation field related to the specific consultation field, is stored in the database in association with the consultation field.
A means for storing at least the consultation history for specifying the consultant and the consultation field in the database, and
Based on the consultation field in the consultation history of the counselor, the counselor who can deal with the counseling field that the counselor has consulted with or the related field associated with the counseling field is specified. With more means,
The consultation matching system according to any one of claims 5 to 7, wherein the display means displays and processes the specified information of the consultant and transmits the processing result to the terminal device of the consultant. At least a means for storing the consultation history that identifies the counselor in the database, and
Further provided with means for identifying the counselor whose number of consultations or consultation frequency is less than a predetermined value based on the consultation history.
The display means displays and processes a screen including a display for confirming the usage method, and transmits the processing result to the terminal device of the counselor whose consultation frequency or consultation frequency is less than a predetermined value. The consultation matching system according to any one of 8. A means for receiving the evaluation of the counselor via the terminal device of the counselor, and
While accepting consultation applications from the counselor along with the designation of the counselor, the acceptance of the counseling application that designates the counselor from the counselor who evaluated the counselor below the standard value is restricted. The consultation matching system according to any one of claims 1 to 9, further comprising an application means. Further equipped with an immediate consultation registration means that accepts input of immediate consultation information indicating that the consultation can be dealt with immediately and registers it in association with the consultation partner.
Claim 1 in which the display means displays and processes the immediate consultation information and transmits the processing result in order to display on the search result screen that the consultation partner can immediately respond to the consultation. The consultation matching system described in any of 10. It is a consultation matching program for the counselor to search for a counselor, and uses a computer.
As the information of the consultation partner, a registration means that accepts input including designation of a consultation fee and registers it in the database, and
A search means that accepts the input of the search conditions of the consultant and performs a search,
A consultation matching program that functions as a display means for displaying and processing the information of the consultation partner and transmitting the processing result in order to display the search result screen including the consultation fee for each consultation partner. It is a consultation matching method for the counselor to search for a counselor, and it is a computer.
As the information of the consultation partner, the registration step of accepting the input including the designation of the consultation fee and registering it in the database,
A search step that accepts the input of the search conditions of the consultant and performs a search,
A consultation matching method for executing a display step of displaying and processing the information of the consultation partner and transmitting the processing result in order to display the search result screen including the consultation fee for each consultation partner.

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