JP2004102730A - Professional introduction support system, professional introduction support device and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a professional introduction support system, a professional introduction support device and a method capable of introducing an optimum professional for solving a problem. <P>SOLUTION: A Q&A extraction means 23 extracts registered Q&A corresponding to question information from a Q&A database 15 and transmits it to a user based on the question information specified by a question information specification means 21. A professional extraction means 25 extracts a corresponding professional from a professional database 17 and transmits it to the user based on the extracted Q&A. A question urging display information transmission means 29 transmits to the user, information for allowing a user's personal computer 5 to display for urging a question to the extracted professional. A Q&A registration means 19 receives from the professional, information on the question asked by the user and a reply from the professional to the question in answer to a display displayed on the user's personal computer 5 based on the transmitted information, and registered it in the Q&A database 15. <P>COPYRIGHT: (C)2004,JPO

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an expert introduction support system, an expert introduction support device, a method, and the like, and more particularly, to a technique for supporting the introduction of an expert using a computer.
[0002]
[Prior art]
2. Description of the Related Art There is known a method of introducing a career of a job seeker through a web page on the Internet. The company decides whether or not to apply by referring to the careers etc. of the job seeker described on the web page.
[0003]
[Problems to be solved by the invention]
However, such a conventional method for introducing job seekers has the following problems. For example, if an expert is needed to solve a problem that a company has, it is not always easy to determine what kind of expert is needed. Also, even if you know what kind of expert is needed, determine whether the person is the best expert to solve the problem only from the career of the job seeker etc. It is difficult.
[0004]
The present invention solves such problems as the conventional job seeker introduction method and the like, and an expert introduction support system, an expert introduction support apparatus, and a method capable of introducing an optimal expert for solving the problem. The purpose is to provide such.
[0005]
Function and Effect of the Invention
The expert introduction support system according to claim 1, wherein the first terminal device used by the user, the second terminal device used by the expert, and the first and second terminal devices can communicate with each other. An expert introduction support system comprising an expert introduction support device capable of accessing an introduction database. The expert introduction support device searches the expert introduction database based on the question information received from the first terminal device, extracts registered questions, answers, and experts corresponding to the question information, and extracts the extracted registered information. Along with the question, the answer, and the information on the expert, question recommendation display information for performing a display prompting a question to the expert is transmitted to the first terminal device. The first terminal device displays registered questions and answers received from the expert introduction support device, information about the experts, and also displays a question recommendation display. The second terminal device transmits, to the expert introduction support device, information on the question from the user based on the question recommendation display made on the first terminal device and the expert's answer to the question. The expert introduction support device also registers, in the expert introduction database, the question received from the second terminal device and the information on the expert's response to the question.
[0006]
The expert introduction support device according to claim 2 can access an expert introduction database. The expert introduction support device also searches the expert introduction database based on the question information received from the user, extracts registered questions, answers and experts corresponding to the question information, and extracts the extracted registered questions, Along with the answer and the information on the expert, question recommendation display information for providing a display for prompting a question to the expert is transmitted to the user. The expert introduction support device further transmits the information on the registered question, the answer and the expert transmitted, the question from the user based on the display made based on the question recommendation display information, and the information on the expert's answer to the question. The information received from the expert and received are registered in the expert introduction database.
[0007]
The expert introduction support program according to claim 3 is an expert introduction support program for causing a computer capable of accessing an expert introduction database to function as an expert introduction support device, based on question information received from a user. Search the expert introduction database to extract registered questions, answers, and experts corresponding to the question information, and display information that prompts questions to the experts along with the extracted registered questions, answers, and information about the experts. The user to send the question recommendation display information to perform to the user, and send the information on the registered question, the answer and the expert, and the user's question based on the display made based on the question recommendation display information and the expert for the question. Received information about the answers from the experts, and put the received information in the expert referral database. To execute processing for recording the computer.
[0008]
According to a fourth aspect of the present invention, there is provided a computer-readable recording medium storing the expert introduction support program according to the third aspect.
[0009]
The expert introduction support method according to claim 11, which is a method for assisting the introduction of an expert using a computer capable of accessing the expert introduction database, wherein the expert introduction database is searched based on the question information received from the user. Then, the registered questions, answers, and experts corresponding to the question information are extracted, and the extracted registered questions, answers, and information on the experts are extracted, and a question recommendation display for prompting the questions to the experts is displayed. Sending information to the user, and information about the submitted registered question, the answer and the expert, and the question from the user based on the display made based on the question recommendation display information and the expert's answer to the question. Receiving the information from an expert, and registering the received information in an expert introduction database. There.
[0010]
According to the system, apparatus, program, recording medium, and method of claims 1 to 4 or 11, it is possible to display to the user information about registered questions, answers, and experts corresponding to the question information transmitted from the user. . In addition, the user can ask a question to the expert regarding the problem currently in question and obtain an answer. Therefore, it is possible to introduce the user to an optimal expert for solving the user's problem.
[0011]
Further, by registering information on a question from a user and an expert's answer to the question in the expert introduction database, registered questions and answers can be gradually accumulated. For this reason, it is possible to display to the user more accurate information about the registered question, the answer, and the expert corresponding to the question information transmitted from the user.
[0012]
In the system, apparatus, program or recording medium according to claim 5, the expert introduction database includes a question / answer database and an expert database. The question / answer database stores a question and an answer in association with a question / answer attribute word indicating the attribute of the question and the answer. The expert database stores an expert and an expert attribute word indicating an attribute of the expert, which is an expert attribute word associated with the question / answer attribute word. The expert introduction support device extracts registered questions and answers having question / answer attribute words related to the received question information from the question / answer database, and questions / answer attribute words corresponding to the extracted registered questions and answers. Are extracted from the expert database having expert attribute words related to.
[0013]
Therefore, regardless of who created the registered questions and answers, the registered questions and answers related to the question information are first extracted, and then the experts related to the extracted registered questions and answers are extracted. Is done. For this reason, for example, even when an expert is deleted from the expert database due to employment or the like, registered questions and answers created by the expert are left in the question / answer database and used effectively. .
[0014]
In the system, apparatus, program or recording medium according to claim 6, the expert introduction database further includes a keyword database storing a plurality of keywords. The question information, the question / answer attribute word and the expert attribute word are selected from a plurality of keywords stored in the keyword database.
[0015]
Therefore, by registering the assumed keyword in the keyword database, the input operation of the question information, the question / answer attribute word, and the expert attribute word becomes easy. In addition, it is easy to determine question information, registered questions and answers, and whether or not there is a relationship between experts.
[0016]
In the system, the apparatus, the program, or the recording medium according to claim 7, the keyword database stores the keywords and the keyword groups to which the keywords belong in an associated manner. The expert introduction support device assigns a predetermined display priority to a registered question and an answer having the same question / answer attribute word as the question information, and assigns a question / answer belonging to the same keyword group as the question information belongs to. A display priority lower than the predetermined display priority is given to the registered question and the answer having the attribute word, and the registered question and the answer having the higher display priority are controlled to be displayed preferentially.
[0017]
Therefore, it is easy to preferentially display registered questions and answers that are highly relevant to the question information. For this reason, the user can easily know the registered question and the answer that are more relevant to the problem in question.
[0018]
In the system, the apparatus, the program, or the recording medium according to any one of claims 8, the keyword database stores a keyword and a keyword group to which the keyword belongs in an associated manner. The expert introduction support apparatus assigns a predetermined display priority to an expert having the same expert attribute word as the question / answer attribute word corresponding to the extracted registered question and answer, and responds to the registered question and answer. The expert having the expert attribute word belonging to the same keyword group as the question / answer attribute word to be assigned is assigned a display priority equal to or less than the predetermined display priority, and the expert having the higher display priority is given priority. Control to display.
[0019]
Therefore, it is possible to preferentially display an expert who is highly relevant to the registered question and the answer displayed as related to the question information received from the user. For this reason, the user can easily know a specialist who is more suitable for the problem he is having.
[0020]
In the system, apparatus, program or recording medium according to claim 9, the question / answer attribute word includes information indicating a category to which the question and the answer belong. In addition, the expert attribute word includes information indicating the career and / or qualification of the expert.
[0021]
Thus, a professional with a background and / or qualification relevant to the category to which the question and answer belongs can be introduced. This is advantageous when a specific background and / or a qualified professional is required to solve a user's problem.
[0022]
In the system, the apparatus, the program, or the recording medium according to claim 10, the expert introduction database stores the degree of recommendation of the expert in association with the expert. When displaying an expert based on the received question information, the expert introduction support device determines the display priority in consideration of the degree of recommendation of the expert, and controls so that the expert with a higher display priority is displayed preferentially. I do.
[0023]
Therefore, when there is a specific expert strongly recommended, by setting the degree of recommendation of the expert to be high, the expert can be displayed at a higher rank. For this reason, for example, employment of a specific expert can be backed up preferentially.
[0024]
BEST MODE FOR CARRYING OUT THE INVENTION
FIG. 1 is a block diagram for explaining a configuration of an expert introduction support system 1 according to an embodiment of the present invention.
[0025]
In the expert introduction support system 1 according to this embodiment, as a user, for example, a company such as a small and medium-sized company having a problem to be solved is assumed. As an expert, for example, an expert (expert) having the ability to solve the above-described problem is assumed.
[0026]
That is, the expert introduction support system 1 according to this embodiment is intended to introduce, for example, an expert having the ability to solve this problem to a company having a problem to be solved. In addition, through the introduction of experts, it is envisioned that these experts will assist in finding employment at the company.
[0027]
Of course, this is one application example of the present invention, and the present invention is not limited to this example.
[0028]
The expert introduction support system 1 includes a server computer 3 as an expert introduction support device and a user personal computer 5 (a first terminal device capable of communicating with the server computer 3 via the Internet 9 as a communication network). Personal computer) and a professional personal computer 7 (personal computer) as a second terminal device capable of communicating with the server computer 3 via the Internet 9. The user's personal computer 5 and the expert's personal computer 7 can communicate with each other through, for example, electronic mail using the Internet 9.
[0029]
The user personal computer 5 includes a display unit 5a and an input unit 5b. The professional personal computer 7 also includes a display unit 7a and an input unit 7b. The user inputs data and the like using the input means 5b of the user personal computer 5, and the data from the server computer 3 is displayed by the display means 5a. Similarly, the expert inputs data and the like using the input means 7b of the expert personal computer 7, and data from the server computer 3 is displayed by the display means 7a.
[0030]
Although not shown, the expert introduction support system 1 in FIG. 1 is configured so that a plurality of user personal computers 5 and expert personal computers 7 can be connected.
[0031]
The server computer 3 transmits the expert introduction database 11, Q & A registration means 19, question information specifying means 21, Q & A extraction means 23, expert extraction means 25, expert registration means 27, and question recommendation display information. Means 29.
[0032]
The expert introduction database 11 includes a keyword database 13, a Q & A database 15, which is a question / answer database, and an expert database 17.
[0033]
As shown in FIG. 9A, the keyword database 13 stores a keyword in association with a group to which the keyword belongs (keyword group).
[0034]
As shown in FIG. 10, the Q & A database 15 stores the Q & A, that is, the question (Q) and the answer (A) to the name of the expert who is in charge of the Q & A, and the keywords (keyword 1, keyword 2) related to the Q & A. ,...), The type of business related to the Q & A, the category to which the Q & A belongs, and the like.
[0035]
In this embodiment, the keywords (keyword 1, keyword 2,...), The type of business, and the category correspond to the question / answer attribute words.
[0036]
As shown in FIG. 9B, in the expert database 17, the name (name) of the expert includes the previous job of the expert, keywords related to the expert (keyword 1, keyword 2, ...), the career of the expert, It is stored in association with the qualification of the expert, the degree of recommendation of the expert (push degree), and the like.
[0037]
In this embodiment, the previous job, the keyword (keyword 1, keyword 2,...), Career, and qualification correspond to the expert attribute word.
[0038]
Returning to FIG. 1, the expert registration unit 27 receives information on the expert from the expert, and registers the received information in the expert database 17. As the information on the expert, for example, a profile of the expert or a keyword related to the expert can be exemplified. When registering the keyword, the expert can select and register from the keywords registered in the keyword database 13.
[0039]
The question information specifying means 21 receives the question information from the user, and specifies the received question information in association with the user. The user can select and transmit, for example, from the keywords registered in the keyword database 13 as the question information.
[0040]
The Q & A extracting unit 23 extracts a registered Q & A corresponding to the question information from the Q & A database 15 based on the question information specified by the question information specifying unit 21 and transmits the extracted Q & A to the user. At this time, a Q & A having a question / answer attribute word (keyword, keyword group, etc.) related to the question information is extracted from the Q & A database 15.
[0041]
The expert extracting unit 25 extracts an expert corresponding to the Q & A from the expert database 17 based on the Q & A extracted by the Q & A extracting unit 23, and transmits information on the extracted expert to the user. At this time, an expert having an expert attribute word (keyword, career, qualification, etc.) related to the question / answer attribute word (keyword, category, etc.) corresponding to the Q & A is extracted from the expert database 17.
[0042]
The question recommendation display information transmitting unit 29 transmits to the user the information for causing the user's personal computer 5 to perform a display for prompting a question to the expert extracted by the expert extracting unit 25.
[0043]
The Q & A registration means 19 responds to the question recommendation display displayed on the user's personal computer 5 based on the information transmitted by the question recommendation display information transmitting means 29, and responds to the new question asked by the user in response to the question recommendation display. Information on the answer is received from the expert, and the received information is registered in the Q & A database 15. When registering the information, the expert can select and register a keyword related to the question and the answer from the keywords registered in the keyword database 13.
[0044]
FIG. 2 is a drawing showing an example of a hardware configuration of the server computer 3, the user's personal computer 5, and the personal computer 7 as the expert introduction support device used in the expert introduction support system 1 shown in FIG.
[0045]
The server computer 3 is a storage device, a hard disk 50 which is a recording medium on which a program of the present system is recorded, a CPU 42 which is a control device for executing the program recorded on the hard disk 50, a CRT 44 which is a display means, and a keyboard which is an input means 46 and a mouse 48, and a communication interface 52 for communicating with the user's personal computer 5 and the professional personal computer 7 via the Internet 9.
[0046]
The hard disk 50 of the server computer 3 stores, in addition to the above-mentioned programs, data constituting the expert introduction database 11. That is, the hard disk 50 corresponds to the expert introduction database 11 of FIG.
[0047]
The CPU 42 of the server computer 3 corresponds to the Q & A registration means 19, the question information identification means 21, the Q & A extraction means 23, the expert extraction means 25, the expert registration means 27, and the question recommendation display information transmission means 29 of FIG. I do.
[0048]
The user's personal computer 5 shown in FIG. 2 includes a CRT 64 as a display unit, a keyboard 66 and a mouse 68 as input units, and a hard disk as a recording medium on which a browsing program for browsing information communicated via the Internet 9 is recorded. 70, a CPU 62 for executing programs and the like recorded on the hard disk 70, and a communication interface 72 for communicating with the server computer 3 via the Internet 9.
[0049]
The CRT 64 of the personal computer 5 of FIG. 2 corresponds to the display unit 5a of FIG. The keyboard 66 and the mouse 68 of the user personal computer 5 in FIG. 2 correspond to the input means 5b in FIG.
[0050]
2 is a hard disk which is a recording medium on which a CRT 84 as a display means, a keyboard 86 and a mouse 88 as an input means, a browsing program for browsing information communicated via the Internet 9, and the like. 90, a CPU 82 for executing programs and the like recorded on the hard disk 90, and a communication interface 92 for communicating with the server computer 3 via the Internet 9.
[0051]
The CRT 84 of the personal computer 7 for professionals in FIG. 2 corresponds to the display means 7a in FIG. The keyboard 86 and mouse 88 of the professional personal computer 7 of FIG. 2 correspond to the input means 7b of FIG.
[0052]
FIG. 3 is a flowchart illustrating an example of a flow of a process (expert information registration process) of registering information about an expert in the expert introduction support system 1. FIG. 5A and FIG. 5B are examples of a display screen displayed on the personal computer 7 when registering the information. FIG. 9B is a diagram schematically illustrating an example of the data structure of the expert database 17 configured by the information registered as described above.
[0053]
The expert information registration processing will be described with reference to the drawings. The expert information registration process is performed using the server computer 3 and the expert personal computer 7. First, the expert makes a request for profile registration to the server computer 3 via the expert personal computer 7 (FIG. 3, step S1).
[0054]
The request for profile registration is made by displaying the profile information of the expert on the profile registration screen 31 (see FIG. 5A) displayed on the personal computer 7 for the expert, that is, information on the name, previous job, specialized field, career, qualification, responsible district, and the like. After the entry, these are transmitted to the server computer 3.
[0055]
The server computer 3 fetches the transmitted profile information via the Internet 9 and registers the fetched information in the expert database 17 (FIG. 3, step S2).
[0056]
Next, the expert makes a request for keyword registration to the server computer 3 via the expert personal computer 7 (FIG. 3, step S3).
[0057]
The request for keyword registration is made by inputting keywords related to the expert, the name of the expert, and the like on the keyword registration screen 33 (see FIG. 5B) displayed on the personal computer 7 for the expert, and transmitting these to the server computer 3. It is done by doing.
[0058]
The keyword may be input, for example, by displaying a keyword list screen 37 (see FIG. 6B) described later on the personal computer 7 for an expert and selecting a corresponding keyword from the keyword list screen 37. If there is no desired keyword on the keyword list screen 37, a new keyword is input. The newly input keyword is additionally registered in the keyword database 13 of the server computer 3.
[0059]
The server computer 3 fetches the transmitted keyword via the Internet 9 and registers the fetched keyword in the expert database 17 (FIG. 3, step S4).
[0060]
Note that the expert information registration processing shown in steps S1 to S4 described above corresponds to the expert registration unit 27 in FIG.
[0061]
Next, a process of introducing the registered expert to the user (expert introduction process) will be described. FIG. 4 is a flowchart illustrating an example of the flow of the expert introduction process in the expert introduction support system 1.
[0062]
6A to 7B are examples of display screens displayed on the user personal computer 5 in the expert introduction process. FIG. 8 is an example of a display screen displayed on the personal computer for specialist 7 in the specialist introduction processing. FIG. 9A is a diagram schematically illustrating an example of a data structure of the keyword database 13 in which keywords displayed on the keyword list screen 37 illustrated in FIG. 6B are registered. FIG. 10 is a diagram schematically illustrating an example of the data structure of the Q & A database 15.
[0063]
The expert introduction process will be described with reference to the drawings. The expert introduction process is performed using the server computer 3, the user's personal computer 5, and the expert personal computer 7. First, the user transmits question information related to a problem to be solved (worries a company has) to the server computer 3 via the user personal computer 5 (FIG. 4, step S11).
[0064]
More specifically, in this step, first, a keyword transmission screen 35 shown in FIG. 6A is displayed on the user personal computer 5. Next, when the user presses the keyword list display button 35a on the screen, a keyword list screen 37 shown in FIG.
[0065]
The user selects a keyword (for example, “salary”) related to the problem to be solved (worries the company has) from the keyword list screen 37, and transmits this to the server computer 3. That is, the keyword selected by the user is transmitted to the server computer 3 as the question information.
[0066]
6B, a group to which the keyword belongs (referred to as a keyword group, for example, “accounting system”) can be selected and transmitted to the server computer 3. In addition, a free word can be directly input on the keyword transmission screen 35 of FIG. 6A and transmitted to the server computer 3. In these cases, the keyword group or the free word corresponds to the question information.
[0067]
Next, the server computer 3 captures the transmitted question information via the Internet 9, extracts a Q & A and an expert based on the captured question information, and sends a question to the expert together with the extracted information. Is transmitted to the user personal computer 5 (FIG. 4, step S12).
[0068]
More specifically, in this step, first, the server computer 3 specifies the fetched question information in association with the user (question information specifying process). Next, based on the identified question information, the server computer 3 extracts a registered Q & A corresponding to the question information from the Q & A database 15 (Q & A extraction processing).
[0069]
For example, when the specified question information is a keyword, in the Q & A extraction process, the server computer 3 first determines whether a Q & A having the same keyword (question / answer attribute word) as the keyword exists in the Q & A database 15. A search is performed to determine whether or not the Q & A exists, if any.
[0070]
If a Q & A having the same keyword as the keyword does not exist in the Q & A database 15, a Q & A having a keyword belonging to the same keyword group as the keyword group to which the specified keyword belongs is extracted from the Q & A database 15. Which keyword group the keyword belongs to is determined with reference to the keyword database 13.
[0071]
When a Q & A having the same keyword as the specified keyword exists in the Q & A database 15, the Q & A having the same keyword as the keyword is extracted, and further, the same keyword group as the keyword group to which the keyword belongs is added. Q & A having a keyword belonging to may be extracted. In this case, if the display priority of the former Q & A is set higher than that of the latter, it is convenient for the user because the Q & A that is more relevant to the specified keyword is displayed in order.
[0072]
When the question information is a keyword, the registered Q & A corresponding to the question information is extracted in this way. When the question information is a keyword group, the server computer 3 extracts from the Q & A database 15 a Q & A having a keyword belonging to the specified keyword group.
[0073]
When the question information is a free word, the server computer 3 determines whether or not the free word matches any of the keywords or the keyword groups registered in the keyword database 13. Then, the same processing as the above processing is performed for the matched keyword or keyword group.
[0074]
If they do not match, for example, using a general semantic determination program or the like, a keyword or keyword group similar to the free word is selected from the keyword database 13, and the selected keyword or keyword group is processed in the same manner as in the above processing. Perform processing.
[0075]
When the Q & A extraction processing is completed, the server computer 3 next extracts an expert corresponding to the Q & A from the expert database 17 based on the extracted Q & A (expert extraction processing).
[0076]
In the expert extraction process, the server computer 3 firstly registers an expert having the same keyword (expert attribute word) as the keyword (question / answer attribute word) assigned to the extracted Q & A in the expert database 17. Or not, and if so, the expert is extracted.
[0077]
If an expert having the same keyword as the keyword assigned to the Q & A does not exist in the expert database 17, an expert having a keyword belonging to the same keyword group as the keyword group to which the keyword belongs is assigned to the expert database 17. Or not, and if so, the expert is extracted. Which keyword group the keyword belongs to is determined with reference to the keyword database 13.
[0078]
If there is no expert in the expert database 17 having a keyword belonging to the same keyword group as the keyword group to which the keyword assigned to the Q & A belongs, an expert having a background and qualification related to the category to which the Q & A belongs; Alternatively, professionals who have a background or qualification related to the category to which the Q & A belongs are extracted.
[0079]
The method for determining whether or not the category to which the Q & A belongs is related to the professional history and / or qualification is not particularly limited. For example, a table (not shown) showing these relationships is created in advance. Then, the server computer 3 can be configured to make a judgment based on this table. Further, it may be configured to determine whether or not the category is related to the career and / or qualification by using a general semantic determination program or the like.
[0080]
If an expert having a keyword belonging to the same keyword group as the keyword assigned to the Q & A exists in the expert database 17, an expert having a keyword belonging to the keyword group is extracted. At the same time, a professional with a background and / or qualification related to the category to which the Q & A belongs may be extracted. In this case, if the display priority of the former expert is set higher than that of the latter, the extracted Q & As are displayed in descending order of the experts, which is convenient for the user.
[0081]
If an expert having the same keyword as the keyword assigned to the above Q & A exists in the expert database 17, an expert having the same keyword as the keyword is extracted, and further, the keyword to which the keyword belongs is further extracted. An expert having a keyword belonging to the same keyword group as the group may be extracted. In this case, if the display priority of the former expert is set higher than that of the latter, it is convenient for the user because the experts are displayed in descending order of the specified keyword. In this case, a professional with a career and / or qualification related to the category to which the Q & A belongs may be further extracted. In this case, the display priority of a professional who has a career and / or qualification related to the category to which the Q & A belongs is preferably set lower than that of the former two.
[0082]
Thus, the expert corresponding to the Q & A is extracted from the expert database 17. When extracting experts in the expert extraction process, the degree of recommendation (push degree) of the expert may be considered.
[0083]
For example, in the above processing, when a plurality of experts having the same display priority are extracted, only the most highly recommended expert among the plurality of experts is displayed, or the plurality of experts are displayed. It can be displayed in the order of recommendation. For example, by giving a high degree of recommendation to a person who strongly seeks employment by self-recommendation or another recommendation, there is a high possibility that a question from the user described later will be made to the expert, and by extension, It can increase the chances that your home will get a job.
[0084]
When the question information identification process, the Q & A extraction process, and the expert extraction process are completed in this way, the server computer 3 transmits the extracted information on the Q & A and the expert to the personal computer 5 for the user (Q & A and expert information). Transmission process). When transmitting the extracted information about the Q & A and the expert, it also transmits question recommendation display information (question recommendation display information transmission processing). The question recommendation display information is information for performing a display prompting the user to ask a question to the expert.
[0085]
This step S12 searches the expert introduction database based on the question information received from the user, extracts registered questions, answers and experts corresponding to the question information, and extracts the extracted registered questions, answers and Transmitting to the user question recommendation display information for performing a display prompting a question to the expert, together with information about the expert.
[0086]
In the above-described step S12, the question information specifying process, the Q & A extracting process, the expert extracting process, and the Q & A and expert information transmitting process are performed by the question information specifying unit 21, the Q & A extracting unit 23 and the expert in FIG. The question recommendation display information transmission processing corresponds to the extraction means 25, and corresponds to the question recommendation display information transmission means 29 in FIG.
[0087]
When the processing in step S12 (see FIG. 4) is completed in this way, the user's personal computer 5 captures these pieces of information transmitted from the server computer 3 via the Internet 9, and transfers the captured information to the user's personal computer. 5 (FIG. 4, step S13).
[0088]
FIG. 7A is an example of the expert introduction screen 39 displayed on the user personal computer 5 in this step. On the expert introduction screen 39, the question (Q) extracted in the above-mentioned Q & A extraction process and the information of the expert (the name of the expert in this example) extracted in the expert extraction process are stored in the above-mentioned predetermined format. They are displayed according to the display priority.
[0089]
The expert introduction screen 39 of FIG. 7A displays only the question (Q) among the Q & As extracted in the Q & A extraction processing, and when any of the displayed questions is selected, the question is selected. The answer (A) corresponding to the question is displayed. However, the method of displaying the Q & A is not limited to this. For example, a configuration may be adopted in which a question (Q) and an answer (A) are simultaneously displayed from the beginning.
[0090]
Further, on the expert introduction screen 39, only the names of the experts extracted in the expert extraction processing are displayed, and when any of the displayed expert names is selected, the selected expert name is displayed. The detailed information of the expert (biography, qualifications, photos, etc.) is displayed. However, the display method of the expert information is not limited to this, and for example, all or a part of the detailed information of the expert may be simultaneously displayed from the beginning.
[0091]
In the vicinity of the name of each expert on the expert introduction screen 39, a consultation button 39a is displayed corresponding to each expert. The display of the button 39a corresponds to the question recommendation display.
[0092]
In this example, a plurality of extracted Q & As and experts are displayed according to the respective display priorities, but the display method according to the display priorities is not limited to this. For example, only one extracted Q & A and one expert may be displayed in accordance with the respective display priorities.
[0093]
The user tries to solve the problem (the user's troubles) that the user has with reference to the Q & A displayed on the expert introduction screen 39. The user can further specify a specific expert displayed on the expert introduction screen 39 and individually ask (consult) a specific problem. In this case, the user may select the consultation button 39a displayed near the expert who wants to consult among the specialists displayed on the expert introduction screen 39.
[0094]
When the consultation button 39a is selected, a question entry screen 41 for the corresponding expert is displayed on the user personal computer 5. After the user enters a question on the question entry screen 41, the user selects (clicks) the send button 41a on the screen. When the transmission button 41a is selected, the user's personal computer 5 transmits the question entered on the question entry screen 41 to the expert, for example, as an e-mail (FIG. 4, step S14).
[0095]
The expert personal computer 7 of the relevant expert receives the e-mail in which the above question is described via the Internet 9. The expert who has received the question replies the answer to the question to the user, for example, by e-mail (FIG. 4, step S15).
[0096]
The user's personal computer 5 of the corresponding user receives and displays the e-mail in which the above answer is described via the Internet 9 (FIG. 4, step S16). The user tries to solve the problem (the user's troubles) that the user has by referring to the displayed answer. In addition, the user can negotiate separately, for example, when he / she wants to employ the expert who prepared the answer.
[0097]
The transmission of the individual questions and answers shown in steps S14 to S16 can also be performed using a communication medium other than electronic mail, for example, a telephone, facsimile, mail, or the like.
[0098]
Returning to FIG. 4, after transmitting the answer to the individual question from the user to the user, the expert requests the server computer 3 to additionally register the question and the answer in the Q & A database 15 (FIG. 4. Step S17).
[0099]
In this step, the expert personal computer 7 displays the Q & A registration screen 43 (see FIG. 8) according to the request from the expert. The expert inputs the question and answer (Q & A) from the user to the Q & A registration screen 43, the name of the expert (name of the person in charge), and the keyword related to the Q & A, and then inputs the question to the server computer 3. It is sent to.
[0100]
When inputting the keyword related to the Q & A, it is preferable to display a keyword list screen shown in FIG. 6B and select and input a corresponding keyword from the displayed keyword list.
[0101]
The server computer 3 fetches the information about the new Q & A, the name of the expert in charge, and the corresponding keyword, etc., via the Internet 9 and additionally registers the fetched information in the Q & A database 15 ( (FIG. 4, step S18).
[0102]
In addition, this step S18 is a step in which the information about the transmitted registered question, the answer and the expert, the question from the user based on the display made based on the question recommendation display information, and the information about the expert's answer to the question are written by the expert. And registering the received information in an expert introduction database.
[0103]
Step S18 described above corresponds to the Q & A registration means 19 in FIG. In this way, the expert introduction process is performed.
[0104]
In the above-described embodiment, the case where the user is a company having a problem and the expert is an expert that solves the problem of the company has been described as an example, but the present invention is not limited to this. is not. For example, the present invention can be applied to a case where a user is an individual who has trouble and a specialist is a counselor who answers the trouble.
[0105]
The above-described block diagrams, flowcharts, display screens, data structures, and the like are given as examples, and the present invention is not limited to the above-described block diagrams, flowcharts, display screens, data structures, and the like.
[0106]
In the above-described embodiment, the program and data of the present system are stored in the server computer 3, and the user computer 5 and the professional computer 7 are controlled by the server computer 3 via the Internet 9. However, the present invention is not limited to this.
[0107]
For example, a part of the program and data of the present system may be stored in the user's personal computer 5 or the professional personal computer 7. Of course, a plurality of computers may be used as the server computer 3. When a plurality of computers are used as the server computer 3, the plurality of computers may be connected via a communication line (for example, the Internet).
[0108]
Further, in the above embodiment, the Internet has been described as an example of the communication network, but the communication network is not limited to the Internet. For example, the present invention may be realized in a network that connects the server computer 3 and a terminal device such as a personal computer via a LAN (local area network).
[0109]
Also, the case where the first and second terminal devices are personal computers has been described as an example, but the present invention is not limited to this. For example, one or both of the first and second terminal devices may be a portable information terminal or a mobile phone. Further, for example, the present invention can be applied to a case where one or both of the first and second terminal devices are simply terminal devices provided with a display device and an input device. Therefore, the present invention can be applied to a case where the server computer 3 and the first and second terminal devices constitute a stand-alone system.
[0110]
In this embodiment, the program of the present system installed on the hard disk is executed. However, the storage form of the program is not limited to these. For example, the program of the present system may be recorded on a CD-ROM, a flexible disk, a magnetic tape, or the like.
[0111]
Further, the program of the present system may be distributed via a wired or wireless communication line. Alternatively, the program of the present system may be installed in a main server computer, and a local server computer may execute the program of the present system via a communication line such as the Internet.
[0112]
Further, the recording form of the program or data is not particularly limited. In addition to the case where the program is recorded on the recording medium in a form that can be directly executed, the program may be recorded on the recording medium in a compressed form so as to be decompressed and used, for example.
[0113]
In the above-described embodiment, a case has been described in which the functions of FIG. 1 are implemented using a computer as an example. However, some or all of the functions of FIG. 1 may be configured using hardware logic. Is also good.
[Brief description of the drawings]
FIG. 1 is a block diagram for explaining a configuration of an expert introduction support system 1 according to an embodiment of the present invention.
FIG. 2 is a diagram showing an example of a hardware configuration of a server computer 3, a personal computer for a user 5, and a personal computer for an expert 7 used in the expert introduction support system 1 shown in FIG.
FIG. 3 is a flowchart illustrating an example of a flow of an expert information registration process.
FIG. 4 is a flowchart illustrating an example of the flow of an expert introduction process.
FIGS. 5A and 5B are examples of a display screen displayed on the personal computer for specialist 7 in the expert information registration process.
6A and 6B are examples of a display screen displayed on the user personal computer 5 in the expert introduction process.
7A and 7B are examples of a display screen displayed on the user personal computer 5 in the expert introduction process.
FIG. 8 is an example of a display screen displayed on the expert personal computer 7 in the expert introduction process.
FIG. 9A is a drawing schematically showing a data structure of a keyword database 13; FIG. 9B is a diagram schematically illustrating the data structure of the expert database 17.
FIG. 10 is a drawing schematically showing a data structure of a Q & A database 15;
[Explanation of symbols]
5. User PC
15. Q & A database
17 .... Expert database
19 ・ ・ ・ ・ ・ ・ ・ Q & A registration means
21 ... Question information specifying means
23 ... Q & A extraction means
25 ... Expert extraction means
29 ・ ・ ・ ・ ・ ・ ・ Question recommendation display information transmission means

Claims (11)

A first terminal device used by a user;
A second terminal device used by an expert;
An expert introduction support device that can communicate with the first and second terminal devices and that can access an expert introduction database;
An expert introduction support system with
The expert introduction support device searches the expert introduction database based on the question information received from the first terminal device, and extracts and extracts registered questions, answers, and experts corresponding to the question information. Along with the registered question, the answer, and the information on the expert, the question recommendation display information for performing a display prompting a question to the expert is transmitted to the first terminal device,
The first terminal device displays a registered question received from the expert introduction support device, an answer and information about the expert, and performs a question recommendation display,
The second terminal device transmits a question from a user based on a question recommendation display made on the first terminal device and information on an expert's answer to the question to the expert introduction support device,
The expert introduction support device registers, in the expert introduction database, information on a question received from the second terminal device and a response of the expert to the question,
Expert introduction support system. Has access to an expert referral database,
Search the expert introduction database based on the question information received from the user, extract registered questions, answers and experts corresponding to the question information, along with extracted registered questions, answers and information about the experts, Send to the user question recommendation display information to provide a display prompting the question to the expert,
Information about the submitted registered questions, answers and experts, and information on the questions from the users based on the display made based on the question recommendation display information and the expert's answers to the questions received from the experts, Register the information in the expert introduction database,
Expert introduction support device. An expert introduction support program for causing a computer capable of accessing the expert introduction database to function as an expert introduction support device,
Search the expert introduction database based on the question information received from the user, extract registered questions, answers and experts corresponding to the question information, along with extracted registered questions, answers and information about the experts, Send question recommendation display information to the user to provide a display prompting the expert to ask a question,
Information about the submitted registered questions, answers and experts, and information on the questions from the users based on the display made based on the question recommendation display information and the expert's answers to the questions received from the experts, Register the information in the expert introduction database,
An expert introduction support program that allows a computer to execute processing. A computer-readable recording medium recording the expert introduction support program according to claim 3. The system, apparatus, program, or recording medium according to any one of claims 1 to 4,
The expert introduction database,
A question / answer database that associates and stores the question / answer and the question / answer attribute word indicating the attribute of the question / answer,
An expert, an expert attribute word indicating the attribute of the expert, an expert attribute word associated with the question / answer attribute word, and an expert database for storing in association with each other;
With
The expert introduction support apparatus extracts a registered question and an answer having a question / answer attribute word related to the received question information from the question / answer database, and a question / answer corresponding to the extracted registered question / answer. Extracting an expert having an expert attribute word related to the answer attribute word from the expert database;
Characterized by: The system, apparatus, program or recording medium according to claim 5,
The expert introduction database further includes a keyword database storing a plurality of keywords,
The question information, the question / answer attribute word and the expert attribute word are selected from a plurality of keywords stored in the keyword database,
Characterized by: The system, apparatus, program or recording medium according to claim 6,
The keyword database stores a keyword and a keyword group to which the keyword belongs in association with each other,
The expert introduction support device assigns a predetermined display priority to registered questions and answers having the same question / answer attribute word as the question information, and belongs to the same keyword group as the question information belongs to. Assigning a display priority lower than the predetermined display priority to the registered question and answer having the question / answer attribute word, and controlling to display the registered question and answer having a higher display priority with priority.
Characterized by: The system, apparatus, program or recording medium according to any one of claims 6 to 7,
The keyword database stores a keyword and a keyword group to which the keyword belongs in association with each other,
The expert introduction support device assigns a predetermined display priority to an expert having the same expert attribute word as the question / answer attribute word corresponding to the extracted registered question and answer, and the registered question and An expert having an expert attribute word belonging to the same keyword group as the question / answer attribute word corresponding to the answer is assigned a display priority equal to or lower than the predetermined display priority, and a specialist having a higher display priority is assigned. Control to give priority to homes,
Characterized by: The system, apparatus, program or recording medium according to claim 5,
The question / answer attribute word includes information indicating a category to which the question and the answer belong, and the expert attribute word includes information indicating a professional background and / or qualification;
Characterized by: The system, apparatus, program or recording medium according to any one of claims 1 to 9,
The expert introduction database stores the degree of recommendation of an expert in association with the expert,
The expert introduction support device, when displaying an expert based on the received question information, determines a display priority in consideration of the degree of recommendation of the expert, and preferentially displays an expert with a higher display priority. To control,
Characterized by: An expert introduction support method for assisting the introduction of experts using a computer capable of accessing an expert introduction database,
Search the expert introduction database based on the question information received from the user, extract registered questions, answers and experts corresponding to the question information, along with extracted registered questions, answers and information about the experts, Transmitting to the user question recommendation display information for performing a display prompting the expert to ask a question;
Information about the submitted registered questions, answers and experts, and information on the questions from the users based on the display made based on the question recommendation display information and the expert's answers to the questions received from the experts, Registering the information in the expert introduction database;
Specialist introduction support method equipped with.

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