JP2021018555A - Care management method, program, care management device and care management system - Google Patents

Abstract

To provide an art for relieving a burden of an administrator in a care management system.SOLUTION: When transmission of a notice corresponding to a sensor box in an area AR 12 allocated to a client terminal 200B is required, whether a director 820B associated with the client terminal 200B can deal with a new notice or not is determined. When it is determined that the director 820B can deal with the new notice, the new notice is transmitted to the client terminal 200B, and when it is determined that the director 820B cannot deal with the new notice, the new notice is transmitted to a client terminal (a client terminal 200A or client terminal 200C) other than the client terminal 200B.SELECTED DRAWING: Figure 8

Description

In the present disclosure, two or more care recipients and two or more information processing devices are associated, and a notification corresponding to information on the care recipient's condition is transmitted to the information processing device associated with the care recipient. Regarding the care management system.

Care management systems for watching over care recipients who need long-term care are widespread. The care management system detects that the care recipient has taken dangerous actions such as getting up, getting out of bed, and falling, and notifies the caregiver of this. As a result, the caregiver can rush to the care recipient, prevent the care recipient from falling, and enable immediate treatment for the care recipient.

Regarding a technique for monitoring the behavior of a long-term care recipient, Japanese Patent Application Laid-Open No. 2001-307246 (Patent Document 1) provides a human body detection device for "making it possible to sufficiently cope with various behavior patterns of a monitored person". It is disclosed. Japanese Unexamined Patent Publication No. 2002-230533 (Patent Document 2) discloses an image processing apparatus that "can accurately determine a bed entry event and a bed leaving event by using a boundary edge that is the lower edge of the outer shape of the bed." Republished Patent No. 2017-188156 (Patent Document 3) discloses a technique relating to a method of outputting a notification sound when a predetermined event related to a care recipient is detected.

Japanese Unexamined Patent Publication No. 2001-307246 JP-A-2002-230533 Republished Patent No. 2017-188156

By the way, there are several patterns of long-term care. In some cases, the caregiver moves into a care facility and the care staff cares for the care recipient, and in other cases, the family cares for the care recipient while keeping the care recipient at home. Even in the latter case, if the care recipient needs specialized care, a care staff may be dispatched to the care recipient's home. That is, in any case, care by the care staff can be provided to the care recipient.

Some care management systems first notify the care management system manager of the detection of behavior when a given behavior by the care recipient is detected. In the system, the administrator may determine the necessity of response based on the notification, identify an appropriate caregiver when it is determined that the response is necessary, and transfer the notification to the caregiver.

Reflecting the aging society in recent years, the number of long-term care recipients has increased, and in response to this, the number of situations in which the manager is required to make the above judgment has increased, and the number of situations in which the manager is forced to make an excessive burden has increased. There is. On the other hand, especially in the long-term care industry, labor shortage has become a problem, and it is difficult for not only long-term care staff but also managers to solve the problem by simply increasing the number of people.

The present disclosure has been devised in view of such circumstances, and an object thereof is to provide a technique for reducing the burden on the manager in a care management system.

According to certain aspects of this disclosure, a step of receiving information about each condition of two or more care recipients and one or more information processing devices associated with the care recipient identified by the received information. A step of identifying the first information processing device, a step of determining whether the first person in charge associated with the first information processing device can handle new information, and a new person in charge of the first information processing device. If it is determined that the information can be handled, the specified first information processing device is used, and if the first person in charge determines that the new information cannot be handled, two or more information processing devices are used. A care management method is provided that comprises a step of transmitting a notification corresponding to the information to the second information processing apparatus in the above.

The second information processing device may be determined based on the attributes of the care recipient identified by the information.

According to the other aspects of the present disclosure, two are a step of setting a correspondence relationship between two or more care recipients and two or more information processing devices, and a step of receiving information on the respective states of the two or more care recipients. From the above information processing devices, a step of identifying the information processing device associated with the care recipient specified by the received information and a step of transmitting a notification corresponding to the information to the specified information processing device. The step of setting the correspondence relationship is the step of determining whether or not the first person in charge associated with the first information processing device among the two or more information processing devices can handle the new information. When the first person in charge determines that the new information cannot be handled, the information processing device corresponding to the care recipient associated with the first information processing device is released from the first information processing device. It is determined that the first person in charge can handle the new information, including the step of changing the correspondence relationship so as to change to the second information processing device among the two or more information processing devices. In some cases, care management methods are provided that include maintaining the care recipient's association with a first information processing device in a correspondence relationship.

The second information processing device may be determined based on the attributes of the care recipient associated with the first information processing device.

The determination step includes determining whether the first person in charge can respond to the new information based on the type of information that the notification already transmitted to the first information processing device corresponds to. You may.

The determination step determines whether or not the first person in charge can respond to the new information based on the type of information that the notification already sent to the first information processing device within a certain period of time corresponds to. It may include that.

The step of determining is whether the first person in charge can respond to the new information based on the detection output of the sensor associated with the corresponding care recipient in the notification already sent to the first information processing device. It may include determining whether or not.

The determination step may include determining whether the first person in charge can respond to new information based on the attributes of the first person in charge.

The second information processing device may be selected based on the type of information that the notification already transmitted to the second information processing device corresponds to.

The second information processing device may be selected based on the type of information to which the notification already transmitted to the second information processing device within a predetermined time corresponds.

The second information processing device may be selected based on the detection output of the sensor associated with the corresponding care recipient in the notification already transmitted to the second information processing device.

The second information processing device may be selected based on the attributes of the second person in charge associated with the second information processing device.

According to yet another aspect of the present disclosure, a program is provided that, when executed by a computer, enables the computer to implement the above care management methods.

According to yet another aspect of the present disclosure, there is provided a care management apparatus comprising a memory for storing the program and a processor configured to execute the program.

According to yet another aspect of the present disclosure, the care management device comprises the above-mentioned care management device and a sensor for detecting the respective states of two or more care recipients, and the sensor is attached to the care management device based on the detection output of the sensor. A care management system is provided that sends information about the condition of each of two or more care recipients.

According to the present disclosure, the association between two or more care recipients and two or more information processing devices depends on whether or not the person in charge (administrator) associated with the information processing device can respond to new information. Can be changed. As a result, it is possible to prevent an excessive burden on one administrator.

It is a figure which shows an example of the structure of the care management system schematically. It is a figure for demonstrating an example of the detection range of a sensor in a living room. It is a figure which shows an example of the hardware composition of the equipment of each living room 10. It is a figure which shows an example of the hardware composition of a client terminal 200. It is a figure which shows an example of the hardware composition of the mobile terminal 300. It is a figure which shows an example of the hardware configuration of the management server 400. It is a figure which shows an example of the list display screen displayed on the display 206 of a client terminal 200. It is a figure for demonstrating the first specific example of the change of the association between a sensor box and a client terminal in a care management system. It is a flowchart which shows an example of the process for realizing the change of the association between a sensor box and a client terminal explained with reference to FIG. It is a figure for demonstrating the second concrete example of the change of the association between a sensor box and a client terminal in a care management system. It is a flowchart which shows an example of the process for realizing the change of the association between a sensor box and a client terminal explained with reference to FIG. It is a flowchart of the subroutine of step S30.

An embodiment of the care management system will be described below with reference to the drawings. In the following description, the same parts and components are designated by the same reference numerals. Their names and functions are the same. Therefore, these explanations will not be repeated.

[1. Care management system configuration]
FIG. 1 is a diagram schematically showing an example of the configuration of a care management system. The care management system manages the information of two or more patients or residents in facilities such as hospitals and welfare facilities for the elderly. In this specification, as an example, a care management system will be described as a system for managing information of a plurality of residents (care recipients) in a welfare facility for the elderly. The facility to which the care management system is applied may be another type of facility such as a hospital. The care recipient may be changed to a patient in a hospital or the like.

The care management system includes sensor boxes 100A, 100B ... Installed in each resident's room. The care management system includes a management server 400 that manages outputs from each of the sensor boxes 100A, 100B, and so on.

The management server 400 transfers the output from the sensor boxes 100A, 100B ... To two or more client terminals (client terminals 200A, 200B ...). A director (administrator) is assigned to each of the two or more client terminals.

In one implementation, in a care management system, two or more client terminals and two or more sensor boxes are associated with each other. For example, in a facility where the resident's rooms are located on the 2nd to 7th floors, if the director A is in charge of the rooms on the 2nd to 3rd floors, the management server 400 basically has the rooms on the 2nd to 3rd floors. The output from the sensor box installed in each of the above is transferred to the client terminal associated with the director A. If Director B is in charge of the rooms on the 4th to 5th floors and Director B is in charge of the rooms on the 6th to 7th floors, the management server 400 is basically installed in each of the rooms on the 4th to 5th floors. The output from the sensor box is transferred to the client terminal associated with the director C, and the output from the sensor box installed in each of the rooms on the 6th to 7th floors is transferred to the client terminal associated with the director C. In one implementation, each director is associated with a client terminal assigned to the director by logging in to the care management system. The association between the two or more client terminals and the two or more sensor boxes can be modified as exemplified with reference to FIGS. 8-12.

Each of the two or more client terminals 200A, 200B ... Displays the transferred output. In one example, the display is controlled using a Web browser installed on each of two or more client terminals 200A, 200B .... Each of the directors 820A, 820B ... Sees the display on each of the client terminals 200A, 200B ..., And decides whether or not the staff needs to rush to each room. The director may decide which staff to assign to which room.

The care management system includes mobile terminals 300A, 300B ... Carried by each of the staff 850A, 850B .... When information indicating that the staff needs to rush to the living room is input from the director, each of the client terminals 200A, 200B ... Sends a notification to at least one of the mobile terminals 300A, 300B ....

Upon receiving the notification, each of the mobile terminals 300A, 300B ... Displays the information included in the notification. Each of the staff members 850A, 850B ... rushes to the living room or the like according to the display of the mobile terminal carried by each staff member and takes necessary measures.

In this specification, the properties common to each of the sensor boxes 100A, 100B ..., client terminals 200A, 200B ..., mobile terminals 300A, 300B ..., staff 850A, 850B ..., directors 820A, 820B ... Are mentioned. If so, the terms "sensor box 100", "client terminal 200", "mobile terminal 300", "staff 850" and "director 820" may be used.

[2. Acquisition of information on long-term care recipients]
FIG. 2 is a diagram for explaining an example of the detection range of the sensor in the living room. In the example of FIG. 2, the sensor box 100 is installed on the ceiling CL of the living room 10.

In FIG. 2, the range AR schematically represents the detection range of the sensor in the sensor box 100. If the sensor is a Doppler sensor, the Doppler sensor detects behavior that occurs within range AR. If the sensor is a camera, the camera captures an image within range AR.

In the example of FIG. 2, the bed 30 is installed in the living room 10, and the sensor in the sensor box 100 generates an output according to the behavior of the resident 20. The resident 20 can operate the care call slave unit 500. The operation content of the care call slave unit 500 in each living room 10 may be transmitted to the sensor box 100.

[3. Hardware configuration (equipment in the living room)]
FIG. 3 is a diagram showing an example of the hardware configuration of the equipment of each living room 10. In each living room, a sensor box 100, a care call slave unit 500, a door sensor 510, a toilet sensor 520, an odor sensor 530, and a vital sensor 540 are installed.

The sensor box 100 includes a control device 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a communication interface 104, a camera 105, a Doppler sensor 106, a wireless communication device 107, and a storage device. It includes 120.

The control device 101 controls the sensor box 100. The control device 101 is composed of, for example, at least one integrated circuit. The integrated circuit is composed of, for example, at least one CPU (Central Processing Unit), at least one ASIC (Application Specific Integrated Circuit), at least one FPGA (Field Programmable Gate Array), or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 104. The sensor box 100 exchanges data with an external communication device via the antenna. An example of an external communication device is a management server 400.

The camera 105 is a near-infrared camera in one implementation example. Near-infrared cameras include IR (Infrared) floodlights that project near-infrared light. By using a near-infrared camera, an image showing the inside of the living room 10 can be taken even at night. In another embodiment, the camera 105 is a surveillance camera that receives only visible light. In still another embodiment, a 3D sensor or a thermography camera may be used as the camera 105. The camera 105 may be integrally configured with the housing of the sensor box 100, or may be configured separately.

The Doppler sensor 106 is, for example, a microwave Doppler sensor that radiates and receives radio waves to detect the behavior (movement) of an object in the living room 10. As a result, the biological information of the resident 20 in the living room 10 can be detected. In one example, the Doppler sensor 106 radiates microwaves in the 24 GHz band toward the bed 30 in each room 10 and receives the reflected waves reflected by the resident 20. The reflected wave is Doppler-shifted by the movement of the resident 20. The Doppler sensor 106 can detect the respiratory state and heart rate of the resident 20 from the reflected wave.

The wireless communication device 107 receives signals from the care call slave unit 500, the door sensor 510, the toilet sensor 520, the odor sensor 530, and the vital sensor 540, and transmits the signals to the control device 101. For example, the care call slave unit 500 includes a care call button 501, and when the care call button 501 is operated, a signal indicating that the operation has been performed is transmitted to the wireless communication device 107. The door sensor 510, the toilet sensor 520, the odor sensor 530, and the vital sensor 540 each transmit their respective detection outputs to the wireless communication device 107.

The storage device 120 is a storage medium such as a hard disk or an external storage device. The storage device 120 stores a program executed by the control device 101 and various data used for executing the program. The various data may include behavioral information of the resident 20.

If at least one of the above programs and data is a storage device accessible to the control device 101, a storage device other than the storage device 120 (for example, a storage area of the control device 101 (for example, a cache memory), ROM 102, etc.). It may be stored in the RAM 103 or an external device (for example, the management server 400).

[4. Resident's behavior information]
The above behavioral information will be described. The action information is, for example, information indicating that the resident 20 has executed a predetermined action. In one example, the predetermined actions are "wake up" indicating that the resident 20 has awakened, "get out of bed" indicating that the resident 20 has left the bedding, and "fall" that indicates that the resident 20 has fallen from the bedding. , And four actions of "falling" indicating that the resident 20 has fallen.

In one embodiment, the control device 101 generates behavioral information of the resident 20 associated with each living room 10 based on an image captured by a camera 105 installed in each living room 10. For example, the control device 101 detects the head of the resident 20 from the above image, and based on the time change of the size of the detected head of the resident 20, the resident 20 “gets up” and “gets out of bed”. , "Tumble" and "Tumble" are detected. Hereinafter, a specific example of generating behavioral information will be described in more detail.

First, the storage device 120 stores the location area of the bed 30 in the living room 10, the first threshold Th1, the second threshold Th2, and the third threshold Th3. The first threshold Th1 discriminates the size of the resident's head between the lying posture and the sitting posture in the location area of the bed 30. The second threshold Th2 identifies whether or not the resident is in a standing posture based on the size of the resident's head in the living room 10 excluding the area where the bed 30 is located. The third threshold value Th3 identifies whether or not the resident is in a lying position based on the size of the resident's head in the living room RM excluding the area where the bed 30 is located.

The control device 101 extracts a moving object region from the target image as a region of the person of the resident 20 by, for example, a background subtraction method or a frame subtraction method. The control device 101 is further derived from the extracted moving body region by a neural network learned for head detection by pattern matching using a head model prepared in advance by, for example, a circular or elliptical Hough transform. The head area of the resident 20 is extracted using the set threshold. The control device 101 detects "getting up", "getting out of bed", "falling", and "falling" from the position and size of the extracted head.

In the control device 101, the position of the head extracted as described above is within the location area of the bed 30, and the size of the head extracted as described above is laid down by using the first threshold Th1. It may be determined that the action "wake up" has occurred when it is detected that the size of the posture has changed to the size of the sitting posture.

The control device 101 is a case where the position of the head extracted as described above moves from the inside of the location area of the bed 30 to the outside of the location area of the bed 30, and the size of the head extracted as described above. May determine that the behavior "getting out of bed" has occurred when it detects that the size has changed from a certain size to the size of a standing posture by using the second threshold Th2.

The control device 101 is a case where the position of the head extracted as described above moves from the inside of the location area of the bed 30 to the outside of the location area of the bed 30, and the size of the head extracted as described above. When the time changes from a certain size to the size of the lying posture by using the third threshold Th3, it may be determined that the behavior "fall" has occurred.

In the control device 101, the position of the head extracted as described above is located in the living room 10 excluding the area where the bed 30 is located, and the size of the extracted head uses the third threshold Th3. When it is detected that the size has changed from a certain size to the size of the lying posture, it may be determined that the behavior "fall" has occurred.

As described above, in one specific example, the control device 101 of the sensor box 100 generates the behavior information of the resident 20. In the care management system, the behavior information of the resident 20 may be generated by other elements using the image in the living room 10.

[5. Hardware configuration (client terminal)]
FIG. 4 is a diagram showing an example of the hardware configuration of the client terminal 200. The client terminal 200 includes a control device 201, a ROM 202, a RAM 203, a communication interface 204, a display interface 205, an operation interface 207, and a storage device 220.

The control device 201 controls the client terminal 200. The control device 201 is composed of, for example, at least one integrated circuit. An integrated circuit is composed of, for example, at least one CPU, at least one ASIC, at least one FPGA, or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 204. The client terminal 200 exchanges data with an external communication device via the antenna. External communication equipment includes, for example, a sensor box 100.

The display interface 205 is connected to the display 206, and sends an image signal for displaying an image to the display 206 in accordance with a command from the control device 201 or the like.

The operation interface 207 is, for example, a USB (Universal Serial Bus) terminal and is connected to the input device 209. The operation interface 207 receives a signal indicating a user operation from the input device 209. The input device 209 is, for example, a mouse, a keyboard, a touch panel, or other device capable of accepting a user's input operation.

The storage device 220 is a storage medium such as a hard disk or an external storage device. In one embodiment, the storage device 220 stores a program executed by the control device 201, but the program may be stored in another storage device accessible to the control device 201.

[6. Hardware configuration (mobile terminal)]
FIG. 5 is a diagram showing an example of the hardware configuration of the mobile terminal 300. The mobile terminal 300 includes a control device 301, a RAM 303, a communication interface 304, a display 305, an input device 306, and a built-in memory 320.

The control device 301 controls the mobile terminal 300. The control device 301 is composed of, for example, at least one integrated circuit. An integrated circuit is composed of, for example, at least one CPU, at least one ASIC, at least one FPGA, or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 304. The mobile terminal 300 exchanges data with an external communication device via the antenna and the access point. The external communication device includes, for example, a sensor box 100, a client terminal 200, and the like.

The display 305 is realized by, for example, an organic EL (Electro Luminescence) display. The input device 306 is realized, for example, by a touch sensor superimposed on the display 305. The touch sensor receives various operations on the mobile terminal 300 by touch operations, and outputs the contents of the operations to the control device 301.

The built-in memory 320 is, for example, a storage medium such as an eMMC (Embedded MultiMediaCard). As an example, the built-in memory 320 stores a program executed by the control device 301, but the program is stored in a storage device other than the built-in memory 320 if the storage device is accessible to the control device 301. May be good.

[7. Hardware configuration (management server)]
FIG. 6 is a diagram showing an example of the hardware configuration of the management server 400. The management server 400 includes a control device 401, a ROM 402, a RAM 403, a communication interface 404, and a storage device 420.

The control device 401 controls the management server 400. The control device 401 is composed of, for example, at least one integrated circuit. An integrated circuit is composed of, for example, at least one CPU, at least one ASIC, at least one FPGA, or a combination thereof.

An antenna (not shown) or the like is connected to the communication interface 404. The management server 400 exchanges data with an external communication device via the antenna. The external communication device includes, for example, a sensor box 100 and a client terminal 200.

The storage device 420 is a storage medium such as a hard disk or an external storage device. In one embodiment, the storage device 420 stores a program executed by the control device 401, which may be stored in another storage device accessible to the control device 401. The program may be stored in a recording medium that can be attached to and detached from the management server 400 main body. The storage device 420 includes a resident information area 421, a staff information area 422, a director information area 423, a related information area 424, and a data area 425.

The attributes of each resident can be stored in the resident information area 421. In one implementation, the resident attributes include name, age, degree of care required, resident information (necessity of care), and care record.

The attributes of each staff member may be stored in the staff information area 422. In one implementation, staff attributes include name, age, years of experience as a caregiver, years of service at a facility to which the care management system is applied, history of dealing with residents at the facility, and shifts in work.

The attributes of each director may be stored in the director information area 423. In one implementation, director attributes include name, age, years of experience in long-term care, history of handling notifications at the facility, and shifts in work.

The related information area 424 may store an association (hereinafter, also referred to as “related information”) between two or more sensor boxes and two or more client terminals.

The data area 425 may store a program executed by the processor of the control device 401 and / or data used for processing executed by the management server 400.

[8. List display screen displayed on the client terminal]
FIG. 7 is a diagram showing an example of a list display screen displayed on the display 206 of the client terminal 200.

The list display screen 700 displays a list of the states of each of the plurality of residents. The list display screen 700 includes a matrix 710. The matrix 710 includes a plurality of squares arranged in a matrix. Each square represents the state of each resident in color. In FIG. 7, the matrix 710 includes a total of 100 squares arranged in 10 columns and 10 rows. This means that the number of residents associated with the client terminal 200, that is, the number of sensor boxes is 100. The number of squares included in the matrix 710 can be changed according to the number of residents (the number of sensor boxes) associated with the client terminal 200.

In one example, the resident status includes "normal", "wake up", "get out of bed", "fall", "fall", "vital abnormalities" and "with care call". "Wake up", "get out of bed", "fall" and "fall" are generated as action information. “Vital abnormality” indicates that the detection output of the vital sensor 540 shows an abnormal value. “With care call” indicates that the care call slave unit 500 has been operated. Another resident status that is expected to be displayed is "excretion". “With excretion” means, for example, that the value detected by the odor sensor 530 indicates an abnormal value corresponding to excretion.

"Normal" indicates that the above behavioral information or abnormal value has not been detected. When the state is "normal", the squares are displayed in white, and when the state is other than "normal", the squares are colored and displayed in a color other than white. Priority may be assigned to each of the two or more states. The type of the state to be displayed and the priority for each state may be predetermined or may be appropriately set by the director or the like.

In response to the director performing an operation (for example, a click operation) on a square on the matrix 710, the control device 201 of the client terminal 200 displays detailed information of the resident corresponding to the square 206. Display on. Detailed information is displayed, for example, as a pop-up window.

In the example of FIG. 7, among the plurality of squares included in the matrix 710, the square 811 is colored. FIG. 7 shows a state in which an operation is performed on the square 811. The pop-up window 910 represents the detailed information of the resident corresponding to the square 811.

More specifically, the pop-up window 910 includes columns 911 and 912. Column 911 represents the number of the living room 10 and the name of the resident 20. Column 912 represents an image of the camera 105 installed in the living room 10.

The pop-up window 910 includes a button 914, a comment field 915, buttons 916, 917, and field 919. The button 914 is operated to stop the change of the display according to the information from the sensor box 100 for a certain period of time. The control device 201 changes the color of the square corresponding to each resident according to the behavior information of each resident or the vital abnormality or the care call from each resident input from the sensor box 100. When the button 914 is operated, the control device 201 identifies a resident corresponding to the pop-up window 910 including the button 914, and displays the input from the sensor box 100 corresponding to the resident on the display 206 for a certain period of time. Stop using it for changes. During the above-mentioned fixed period, the output of information from the sensor box 100 to the management server 400 and the client terminal 200 may be continued or stopped.

The comment field 915 of the action information accepts the input of the comment. The button 916 is operated to notify the mobile terminal 300 of the information in the pop-up window 910. The button 917 is operated when it is determined that it is unnecessary to deal with the resident 20 corresponding to the pop-up window 910. Column 919 displays behavioral information generated about the resident and / or an icon representing a care call from the resident. By checking the type of icon displayed in column 919, the director can easily understand the reason why the squares are colored for the resident.

Column 918 represents resident information stored in advance in the management server 400 or the like for the resident 20. Resident information includes, for example, information on the need for long-term care (you can walk on your own, need walking assistance, etc.), information on the priority of long-term care, or information on medication (taking hypertension medication after breakfast, every meal). Later, taking cold medicine, etc.) is included. The director may refer to the resident information to determine the necessity of notification to the staff and / or to determine the content of the comment to be entered.

[9. Specific example of changing the association between the sensor box and the client terminal (1)]
FIG. 8 is a diagram for explaining a first specific example of changing the association between the sensor box and the client terminal in the care management system. FIG. 8 shows a state OC 11 representing the correspondence according to the association before the change and a state OC 12 representing the correspondence according to the association after the change.

In the state OC11 and the state OC12, each of the sensor boxes included in each of the regions AR11, AR12, and AR13 is indicated by a grid. More specifically, in each of the states OC11 and OC12, 10 squares are shown associated with each of the regions AR11, AR12, and AR13. This means that 10 sensor boxes are arranged in each of the regions AR11, AR12, and AR13. Specific examples of area AR11 are areas on the 2nd to 3rd floors of the facility, specific examples of area AR12 are areas on the 4th to 5th floors of the facility, and specific examples of area AR13 are areas 6 to 7 of the facility. The area of the floor.

In the state OC11, a total of 30 sensor boxes arranged in the areas AR11, AR12, and AR13 are associated with the client terminals 200A, 200B, and 200C. More specifically, 10 sensor boxes in the area AR11 are associated with the client terminal 200A, 10 sensor boxes in the area AR12 are associated with the client terminal 200B, and 10 sensor boxes in the area AR13 are associated with the client terminal 200C. Associated with.

In FIG. 8, the square 81 corresponding to the sensor box 1 in the area AR12 is colored, and an arrow extending from the square 81 to the client terminal 200B is shown. This means that the management server 400 has transmitted a notification to the client terminal 200B based on the output from the sensor box corresponding to the square. In one implementation example, the management server 400 may transmit the above notification to the client terminal when receiving the behavior information of the resident or the vital abnormality or the care call from the resident from the sensor box. In another embodiment, the management server 400 receives various detection signals from the sensor box and determines whether the detection signals indicate resident behavior information or vital abnormalities or care calls from the resident. If it is determined that the detection signal indicates any of these, the above notification may be transmitted to the client terminal.

The management server 400 may change the subsequent association between the sensor box and the client terminal in response to the transmission of the notification. The state OC 12 shows an example of the changed state with respect to the state OC 11. In the state OC12, in addition to the notification based on the detection signal of a certain sensor box in the area AR12 (square 81), the notification (square 82) is required for the detection signal of another sensor box in the area AR12. ..

If it is estimated that the director 820B associated with the client terminal 200B cannot respond to the notification indicated by the square 82 by responding to the notification indicated by the square 81, the management server 400 indicates the notification indicated by the square 82. The notified notification is transmitted to another client terminal (client terminal 200A).

In the example of FIG. 8, the notification indicated by the square 82 may occur at the same time as the notification indicated by the square 81, or may occur after the notification indicated by the square 81.

[10. Process flow (1)]
FIG. 9 is a flowchart showing an example of a process for realizing the change of the association between the sensor box and the client terminal described with reference to FIG. The processing of FIG. 9 may be realized, for example, by the processor of the control device 401 of the management server 400 executing a given program, or as a function of a dedicated electric circuit constituting the control device 401. May be good.

In step S10, the control device 401 reads out information (detection signal or action information) from the sensor box in the care management system.

In step S11, the control device 401 determines whether or not there is a need for notification based on a detection signal (or behavioral information) from any sensor box in the care management system. If the control device 401 determines that the need for notification has arisen (YES in step S11), the control proceeds to step S11, and if not (NO in step S11), the control returns to step S10. In one implementation example, the control device 401 starts the process of FIG. 9 from step S10 at regular time intervals.

In step S12, the control device 401 identifies the sensor box corresponding to the notification determined to be necessary in step S11, and identifies the client terminal associated with the sensor box by referring to the related information. The sensor box corresponding to the notification is identified by, for example, from which sensor box the information (detection signal, action information, etc.) the notification is transmitted from.

For example, in the state OC12 of FIG. 8, the control device 401 has a sensor corresponding to the square 82 when the notification indicated by the square 82 is required (in addition to the notification indicated by the square 81). The box is identified and the client terminal 200B is identified as the client terminal associated with the identified sensor box.

In step S14, controller 401 determines, according to a given criterion, whether the director associated with the client terminal identified in step S12 is presumed to be ready for the new notification. ..

An example of a given criterion is that the notification determined to be necessary in step S11 relates to the corresponding resident attribute. For example, the control device 401 estimates that the director is ready to respond to new notifications when the resident's level of care required is lower than a given value, and the resident's level of care required is given. If it is higher than the value, it may be estimated that the director is not ready for the new notification. In general, when the resident's level of care required is low, these aspects can often respond to notifications related to the resident in a short time, and the resident's level of care required is high. In some cases, it often takes time to respond to notifications related to the resident.

Another example of a given criterion relates to the type of information that the notification already sent to the client terminal identified in step S12 corresponds to. For example, when the control device 401 has already sent a type of notification that has a relatively large load on the director to the client terminal specified in step S12, the director is not able to respond to the new notification. It may be estimated that there is. An example of a type of notification that places a relatively heavy load on the director is a notification based on the behavioral information “fall”. If a resident falls, the director may be required to do work such as arranging an ambulance as well as arranging staff for the resident's room.

For example, when the control device 401 has already sent a type of notification that has a relatively large load on the director to the client terminal specified in step S12, the director is not able to respond to the new notification. It may be estimated that there is. If the required heavy-duty type of notification has never been sent to the client terminal identified in step S12, it is presumed that the director associated with the client terminal is inexperienced. It can be avoided that many notifications are sent to the director at once.

Another example of a given criterion relates to the type of information corresponding to the notification sent to the client terminal identified in step S12 within a predetermined time from the time of execution of step S14. For example, when the notification of the action information “fall” is transmitted to the client terminal specified in step S12 within a predetermined time, the control device 401 is in a state where the director cannot respond to the new notification. It may be estimated that there is. On the other hand, the control device 401 transmits the notification of the behavior information "fall" to the client terminal specified in step S12 within a predetermined time (even if the notification corresponding to the behavior information other than the "fall" is transmitted). If not, it may be presumed that the director is ready for the new notification.

Another example of the given criteria relates to the detection output of the sensor being sent to the management server 400 in relation to the notification already sent to the client terminal identified in step S12.

In the control device 401, as described with reference to FIG. 7, when an operation is performed on a square in the list display screen, the control device 401 is equipped with a sensor box in the living room corresponding to the square. A detection signal can be transmitted from. An example of the detection signal is an image of a living room. If the image of the living room corresponding to the notification sent to a client terminal is an image representing a crowd, there is a possibility that a serious event has occurred in the living room. Therefore, in the client terminal, the director may be pursuing a relatively large load in order to respond to the serious event. Another example of the detection signal is a case where a microphone for detecting the sound of the living room is connected to the sensor box, and is the sound of the living room. If there is a loud sound in the room, there is a possibility that a serious event has occurred in the room, and if there is no such sound, a serious event has occurred in the room. It may not be.

If the detection signal from the living room corresponding to the notification sent to the client terminal indicates a serious event, the control device 401 is in a state where the director associated with the client terminal cannot respond to the new notification. It may be presumed to be in. On the other hand, the control device 401 may presume that the director is ready to respond to new notifications if the detection output does not indicate a significant event.

Another example of a given criterion relates to the director's attributes associated with the client terminal identified in step S12. An example of an attribute is years of service at a facility to which the director's care management system applies. For example, the controller 401 presumes that the director is ready for new notifications if the director has been in service for more than a given number of years, and if it is less than or equal to a given number of years. , It may be presumed that the director is not ready for new notifications.

Another example of an attribute is the time remaining until the end of work of the day, which is derived from the shift of work of the director. The control device 401 estimates that the director is ready to respond to new notifications when the remaining time is longer than a given time, and when the remaining time is less than or equal to a given time, the above It may be presumed that the director is not ready for new notifications.

A given criterion may be a combination of multiple conditions. For example, if the remaining time of the controller 401 is longer than a given time and the new notification is based on behavioral information other than a given type (eg, "fall"), the director is new. If it is estimated that the notification is ready for a given time and the remaining time is less than a given time or the new notification is of a given type (eg, "fall"), the director It may be presumed that it is not possible to respond to such notifications.

Returning to FIG. 9, in step S16, the control device 401 transmits the notification required to be transmitted in step S11 to the client terminal specified in step S12. As a result, in the client terminal, the director decides whether to send the notification to the mobile terminal or the like. After that, the control device 401 returns the control to step S10.

On the other hand, in step S18, the control device 401 selects a client terminal other than the client terminal identified in step S12 as a new notification transmission destination according to a given criterion.

An example of a given criterion in step S18 relates to the type of information that the notifications transmitted so far correspond to.

For example, the control device 401 sets a client terminal other than the client terminal specified in step S12 to which a notification of a type having a relatively large load on the director has already been transmitted as a new notification destination. You may choose. An example of a type of notification that places a relatively heavy load on the director is a notification based on the behavioral information “fall”.

For example, controller 401 may have already sent a relatively heavy load type of notification to a client terminal, assuming that the director associated with the client terminal is experienced. The terminal may be selected as the destination for new notifications. The controller 401 sends a new notification to a client terminal for which the required heavy-duty type of notification has never been sent, assuming that the director associated with the client terminal is inexperienced. May be excluded from.

Another example of a given criterion in step S18 relates to the type of information corresponding to the notification sent within a predetermined time from the time of execution of step S14. For example, the control device 401 sets the client terminal to which the notification of the action information "fall" has not been transmitted within the predetermined time as the transmission destination of the new notification, and transmits the notification of the behavior information "fall" within the predetermined time. The client terminal may be excluded from the destination of the new notification.

Another example of the given criteria in step S18 relates to the detection output of the sensor being sent to the management server 400 in relation to the notifications that have already been sent.

An example of the detection output is an image of a living room. For example, when the image of the living room corresponding to the notification transmitted to a client terminal is an image representing a crowd, the control device 401 excludes the client terminal from the transmission destination of the new notification, and such an image. A client terminal that has not been sent a notification corresponding to the above may be selected as the destination of the new notification. Another example of detection output is room audio.

Another example of a given criterion in step S18 relates to the attributes of the director associated with the client terminal. An example of an attribute is years of service at a facility to which the director's care management system applies. For example, the control device 401 selects the client terminal associated with the director with the longest service among the directors associated with the client terminal other than the client terminal specified in step S12 as the destination of the new notification. You may.

Another example of an attribute is the time remaining until the end of work of the day, which is derived from the shift of work of the director. Control 401 may select the client associated with the director with the longest remaining time as the destination for the new notification.

Yet another example of an attribute is derived from the director's work history. If the notification occurs at night, the controller 401 may preferentially select a client associated with a director who has night shift experience as the destination for the new notification. The controller 401 may select a client associated with a director who has experience in dealing with serious accidents as the destination for new notifications.

Returning to FIG. 9, in step S20, the control device 401 transmits the notification required to be transmitted in step S11 to the client terminal selected in step S18. As a result, in the client terminal, the director decides whether to send the notification to the mobile terminal or the like. After that, the control device 401 returns the control to step S10.

According to the example described with reference to FIGS. 8 and 9, when the transmission of the notification corresponding to the sensor box in the area AR12 allocated to the client terminal 200B is required, the client terminal 200B is required to transmit the notification. It is determined whether the associated director 820B is capable of responding to the new notification. When it is determined that the director 820B can respond to the new notification, the new notification is sent to the client terminal 200B, and when it is determined that the director 820B cannot respond to the new notification, a new notification is sent. Is transmitted to a client terminal (client terminal 200A or client terminal 200C) other than the client terminal 200B.

Whether or not a director is capable of responding to new notifications may be determined using the director's attributes and / or the history of notifications received by the client terminal with which the director is associated, or machine learning. The judgment may be made using the result of.

For example, each notification has the tags "years of service", "type of notification sent to the client terminal within a certain period of time", and "time to respond to a new notification (the client terminal carries the notification after receiving the notification). Machine learning is performed with "time to transfer to the terminal)". As a result, the insight about the director "If the number of years of service is more than a given number of years, the client terminal receives a new notification even if the client terminal receives the notification of the behavior information" fall "within a certain period of time. After that, the possibility of transfer to the mobile terminal within a specific time is 90% or more. " In this case, the "predetermined number of years" included in the insight is used to determine whether the director can respond to the new notification, and to determine whether the director can respond to the new notification. May be good.

[11. Specific example of changing the association between the sensor box and the client terminal (2)]
FIG. 10 is a diagram for explaining a second specific example of changing the association between the sensor box and the client terminal in the care management system. FIG. 10 shows a state OC21 showing a correspondence according to the association before the change and a state OC22 showing the correspondence according to the association after the change.

Similar to FIG. 8, in the state OC21 and the state OC22, 30 sensor boxes are associated with the regions AR11, AR12, AR13, and in the state OC21, a total of 30 sensor boxes arranged in the regions AR11, AR12, AR13 are clients. It is associated with terminals 200A, 200B, 200C. More specifically, 10 sensor boxes in the area AR11 are associated with the client terminal 200A, 10 sensor boxes in the area AR12 are associated with the client terminal 200B, and 10 sensor boxes in the area AR13 are associated with the client terminal 200C. Associated with.

The management server 400 may change the subsequent association between the sensor box and the client terminal in response to the transmission of the notification corresponding to the square 81. The state OC 22 shows an example of the changed state with respect to the state OC 21.

In the state OC22, with respect to the state OC21, among the 10 sensor boxes in the area AR12, the client terminal associated with the square 81 and the 7 sensor boxes other than the sensor boxes corresponding to the squares adjacent to the square 81 has been edited. More specifically, the terminal associated with the upper 3 sensor boxes in the area AR12 is changed from the client terminal 200B to the client terminal 200A, and the terminal associated with the lower 4 sensor boxes in the area AR12 is the client. The terminal 200B has been changed to the client terminal 200C. For the remaining three sensor boxes in region AR12, the associated terminal remains the client terminal 200B.

Due to the above change, after the notification corresponding to the square 81 is transmitted to the client terminal 200B, the notification corresponding to the square 82 is transmitted to the client terminal 200A.

The associated terminal may be changed for all the sensor boxes other than the sensor box corresponding to the square 81.

[12. Process flow (2)]
FIG. 11 is a flowchart showing an example of a process for realizing the change of the association between the sensor box and the client terminal described with reference to FIG. The processing of FIG. 11 may be realized, for example, by the processor of the control device 401 of the management server 400 executing a given program, or as a function of a dedicated electric circuit constituting the control device 401. May be good.

In step S30, the control device 401 updates the related information. The related information is information indicating which sensor box is associated with which client terminal, as described with reference to FIG.

FIG. 12 is a flowchart of the subroutine in step S30. The control of step S30 will be described with reference to FIG.

In step S300, the control device 401 determines whether the state of the director associated with any client terminal in the care management system has changed in a direction that prevents the director from responding to new notifications. To do. An example of a change in a director's state is that a new notification has been sent to the client terminal with which the director is associated. Another example is that the director's remaining time to the end of work on the day is less than a given time. Yet another example is the change of director associated with a client terminal.

If the control device 401 determines that the state of any of the directors has changed (YES in step S300), the control device advances control to step S302, and if not (NO in step S300), the control device 401 controls to FIG. return.

In step S302, the control device 401 updates the correspondence between the sensor box and the client terminal in the related information. After that, the control device 401 returns the control to FIG.

In step S302, the control device 401 updates the correspondence as described with reference to FIG. As a result, regarding the client terminal (client terminal 200B in FIG. 10) to which the notification corresponding to a certain sensor box (notification corresponding to the square 81 in FIG. 10) is transmitted, the sensor box associated with the client terminal (FIG. 10). Of the 10 sensor boxes in the area AR12), the client terminal to which the sensor box other than the sensor box corresponding to the notification (“9 sensor boxes” in the area AR12 in FIG. 10) is associated is another. It is changed to a client terminal (client terminals 200A and 200C in FIG. 10).

An example of a condition for determining another client terminal relates to the resident attribute corresponding to the notification already sent. An example of an attribute is the degree of care required of a resident. When the control device 401 changes the terminal associated with the sensor box in the area AR12 as described with reference to FIG. 10, the resident needs a high degree of care specified by the notification corresponding to the square 81. The number of sensor boxes that are kept associated with the client terminal 200B may be reduced. Such a method of determining another client terminal is based on the fact that it often takes a relatively long time to respond to a notification corresponding to a resident who requires a high degree of care.

An example of a condition for determining another client terminal relates to the type of information that the notification already sent to the client terminal corresponds to. For example, when the control device 401 has already sent a notification to the client terminal that is assumed to be heavily loaded (for example, a notification based on the behavior information "fall"), the control device 401 has more than if such a notification has not been transmitted. , The number of sensor boxes that are kept associated may be reduced. As a result, when a notification that is expected to have a high load is transmitted to the client terminal 200B, the sensor box is maintained to be associated with the client terminal 200B more than when such a notification is not transmitted. The number of is less.

An example of a condition for determining another client terminal relates to the type of information that the notification sent to the client terminal within a certain period of time corresponds to. For example, when the control device 401 has transmitted a notification (for example, a notification based on the behavior information "fall") that is expected to have a high load to the client terminal within a certain period of time, the notification is within a certain period of time. Fewer sensor boxes may be kept associated than if they were not transmitted. As a result, when a notification that is expected to have a high load is transmitted to the client terminal 200B within a certain period of time, it is maintained to be associated with the client terminal 200B more than when such a notification is not transmitted. Fewer sensor boxes are used.

An example of a condition for determining another client terminal relates to the detection output of the sensor associated with the corresponding resident in the notification already sent to the client terminal. For example, if the detection output from the sensor box in the living room corresponding to the notification transmitted to the client terminal satisfies the condition that the load of the director corresponding to the notification is assumed to be high, the control device 401 satisfies the condition. The number of sensor boxes that are kept associated may be less than if is not satisfied.

An example of the detection output is an image of a living room. For example, if the image of the living room shows a state in which many people are packed in the living room, it is assumed that the load on the director who responds to the notification is high. Another example of detection output is room audio. For example, if the volume of audio in the room exceeds a given loudness, it is assumed that the director who responds to the notification is overloaded.

For example, in the example of FIG. 10, if more people are detected in the image of the living room corresponding to the notification transmitted to the client terminal 200B, it is maintained to be associated with the client terminal 200B more than in other cases. The number of sensor boxes is smaller.

An example of a condition for determining another client terminal may be associated with the director's attributes associated with the client terminal to which the notification has already been sent.

An example of an attribute is years of service at a facility to which the director's care management system applies. For example, the controller 401 may maintain association with more sensor boxes as the director's years of service associated with the client terminal to which the notification is being sent are longer. As a result, the longer the length of service of the director 820B, the greater the number of sensor boxes that can be maintained associated with the client terminal 200B.

Another example of an attribute is the time remaining until the end of work for the day, which is derived from the director's work shift. For example, the controller 401 may maintain association with more sensor boxes as the director's remaining time associated with the client terminal to which the notification is being sent is longer. As a result, the longer the remaining time of the director 820B, the greater the number of sensor boxes that are kept associated with the client terminal 200B.

An example of a condition for determining another client terminal relates to the type of information that the notification already sent to the client terminal corresponds to. For example, the control device 401 has not yet transmitted the notification to the client terminal to which the notification (for example, the notification based on the behavior information “fall”) that is assumed to have a high load has already been transmitted. More sensor boxes may be newly assigned. In the example of FIG. 10, when the notification that the load is assumed to be high has been transmitted to the client terminal 200C and the notification that the load is expected to be high has not been transmitted to the client terminal 200A yet. More sensor boxes than the client terminal 200A are newly assigned to the client terminal 200C.

An example of a condition for determining another client terminal relates to the type of information that the notification sent to the client terminal within a predetermined time corresponds to. For example, the control device 401 transmits the notification within the predetermined time to the client terminal to which the notification (for example, the notification based on the behavior information "fall") that is assumed to have a high load is transmitted within the predetermined time. A smaller number of sensor boxes may be newly assigned than a client terminal that does not have one. In the example of FIG. 10, the notification that the load is assumed to be high is not transmitted to the client terminal 200C within the predetermined time, but the notification that the load is assumed to be high is transmitted to the client terminal 200A within the predetermined time. If so, the client terminal 200C is newly assigned more sensor boxes than the client terminal 200A.

An example of a condition for determining another client terminal relates to the detection output of the sensor associated with the corresponding resident in the notification already sent to the client terminal. For example, when the detection output from the sensor box in the living room corresponding to the notification transmitted to the client terminal satisfies the condition that the load of the director corresponding to the notification is assumed to be high, the control device 401 is the client. A terminal may be newly assigned with fewer sensor boxes than other client terminals.

An example of the detection output is an image of a living room. For example, if the image of the living room shows a state in which many people are packed in the living room, it is assumed that the load on the director who responds to the notification is high. Another example of detection output is room audio. For example, if the volume of audio in the room exceeds a given loudness, it is assumed that the director who responds to the notification is overloaded.

In the example of FIG. 10, if the detection output corresponding to the notification transmitted to the client terminal 200C does not satisfy the above condition, but the detection output corresponding to the notification transmitted to the client terminal 200A satisfies the above condition, the client A smaller number of sensor boxes than the client terminal 200C are newly assigned to the terminal 200A.

An example of a condition for determining other client terminals relates to the attributes of the director associated with the client terminal. An example of an attribute is years of service at a facility to which the director's care management system applies. More sensor boxes will be newly assigned to client terminals associated with long-term directors. In the example of FIG. 10, when the director 820C has a longer service period than the director 820A, the client terminal 200C is newly assigned more sensor boxes than the client terminal 200A.

Another example of an attribute is the time remaining until the director's end of work on the day. More sensor boxes are newly assigned to client terminals associated with directors who have a long time remaining. In the example of FIG. 10, when the director 820C has a longer remaining time than the director 820A, the client terminal 200C is newly assigned more sensor boxes than the client terminal 200A.

Returning to FIG. 11, after executing the control for updating the related information in step S30, in step S31, the control device 401 receives the information (detection signal or action) from the sensor box in the care management system. Information) is read.

In step S32, the control device 401 determines whether or not there is a need for notification based on a detection signal (or behavioral information) from any sensor box in the care management system. If the control device 401 determines that the need for notification has arisen (YES in step S32), the control proceeds to step S34, and if not (NO in step S32), the control returns to step S30. In one implementation example, the control device 401 starts the process of FIG. 11 from step S30 at regular time intervals.

In step S34, the control device 401 identifies the sensor box corresponding to the notification determined to be necessary in step S34, and identifies the client terminal associated with the sensor box by referring to the related information.

In step S36, the control device 401 transmits a notification to the client terminal identified in step S34. As a result, in the client terminal, the director decides whether to send the notification to the mobile terminal or the like. After that, the control device 401 returns the control to step S30.

According to the example described above with reference to FIGS. 10 to 12, related information is set (updated) in step S30. The update of the relevant information will change the relevant information for directors whose status has changed in a way that prevents them from responding to new notifications. "The state has changed in a direction that hinders the response to new notifications" is an example of a state in which it is not possible to respond to new information. That is, in the present specification, "not being able to respond to new information" may include that the possibility of being able to respond to new notifications is reduced.

Another example of relevant information is the director's telephone line usage. The use of extension and / or outside telephones by the director is an example of "not being able to respond to new information." The fact that the director does not use either an extension or an outside telephone is an example of "being able to respond to new information."

Yet another example of related information is operating information on a client terminal (eg, keyboard input information, operating information such as a click on a screen, etc.). The fact that the display is operating the client terminal (keyboard input, screen scrolling, etc.) is an example of "it is not possible to respond to new information". The fact that the director does not operate the client terminal is an example of "being able to respond to new information".

Yet another example of relevant information is the director's seating / leaving situation detected by the client terminal. In one implementation, the client terminal may be capable of communicating with a motion sensor for detecting a person in front of the client terminal. The client terminal may determine the seating / leaving status of the director based on the detection output of the motion sensor. The fact that the director is away is an example of "not being able to respond to new information." The fact that the director is seated is an example of "being able to respond to new information."

In the example of FIGS. 10 to 12, the sensor box assignment is changed for the client terminal (client terminal 200B) associated with the director (director 820B of FIG. 10) whose related information is changed. More specifically, the sensor box assigned to the client terminal is assigned to another client terminal (client terminals 200A, 200C). Even if the director is the target of the change of the related information, the related information can be maintained depending on the attributes of the director.

For example, how much to change the allocation can be determined based on the attributes of the resident corresponding to the notification already transmitted to the client terminal 200B. In one implementation example, even if a notification based on the behavior information "fall" has already been sent to the client terminal 200B, the resident corresponding to the notification (that is, the resident who "falls") has the first attribute (for example, the "fall"). When the degree of need for nursing care is relatively low. For example, the degree of need for nursing care “1”) does not have to be changed in the related information, the assignment of the sensor box to the client terminal 200B. On the other hand, a notification based on the behavior information "fall" has already been transmitted to the client terminal 200B, and the resident corresponding to the notification (that is, the resident who "falls") has a second attribute (for example, the degree of care required). Relatively high. For example, when the degree of care required is “4”), the related information includes all the sensor boxes assigned to the client terminal 200B other than those corresponding to the above notifications to other client terminals. May be modified to assign to.

It should be considered that each embodiment disclosed this time is exemplary in all respects and is not restrictive. The scope of the present invention is shown not by the above description but by the scope of claims, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims. In addition, the inventions described in the embodiments and the modifications are intended to be implemented, either alone or in combination, wherever possible.

10 rooms, 20 residents, 30 beds, 100, 100A, 100B sensor box, 200, 200A, 200B, 200C client terminal, 300, 300A, 300B mobile terminal, 400 management server, 700 list display screen, 710 matrix, 820, 820A, 820B, 820C Director, 850, 850A, 850B Staff, 910 pop-up window, 911, 912,918,919 columns, 914,916,917 buttons, 915 comment section.

Claims (15)

Steps to receive information about each condition of two or more care recipients,
From the two or more information processing devices, a step of identifying the first information processing device associated with the care recipient identified by the received information, and
A step of determining whether or not the first person in charge associated with the first information processing device can handle new information, and
When the first person in charge determines that the new information can be dealt with, it is determined that the first person in charge cannot deal with the new information according to the specified first information processing device. If this is the case, the care management method includes a step of transmitting a notification corresponding to the information to the second information processing device among the two or more information processing devices. The care management method according to claim 1, wherein the second information processing device is determined based on the attributes of the care recipient specified by the information. Steps to set the correspondence between two or more care recipients and two or more information processing devices,
Steps to receive information about each condition of two or more care recipients,
A step of identifying the information processing device associated with the care recipient specified by the received information from the two or more information processing devices, and
A step of transmitting a notification corresponding to the information to the specified information processing device is provided.
The step of setting the correspondence is
A step of determining whether or not the first person in charge associated with the first information processing device among the two or more information processing devices can handle new information, and
When the first person in charge determines that the new information cannot be handled, the information processing device corresponding to the care recipient associated with the first information processing device is referred to as the first information processing device. Includes a step of changing the correspondence so as to change from to the second information processing device among the two or more information processing devices.
When the first person in charge determines that the new information can be dealt with, the care management method including maintaining the association of the care recipient with the first information processing device in the correspondence relationship. .. The care management method according to claim 3, wherein the second information processing device is determined based on the attributes of the care recipient associated with the first information processing device. The determination step is to determine whether or not the first person in charge can respond to the new information based on the type of information that the notification already transmitted to the first information processing apparatus corresponds to. The care management method according to any one of claims 1 to 4, comprising the above. In the step of determining, whether or not the first person in charge can respond to the new information based on the type of information to which the notification already transmitted to the first information processing apparatus within a certain time corresponds. The care management method according to any one of claims 1 to 5, which comprises determining. In the determination step, the first person in charge responds to new information based on the detection output of the sensor associated with the corresponding care recipient in the notification already transmitted to the first information processing device. The care management method according to any one of claims 1 to 6, which includes determining whether or not it is possible. Any of claims 1 to 7, wherein the determination step includes determining whether or not the first person in charge can respond to new information based on the attributes of the first person in charge. The care management method described in item 1. The second information processing apparatus according to any one of claims 1 to 8, wherein the notification already transmitted to the second information processing apparatus is selected based on the type of corresponding information. Care management method. The second information processing apparatus is any one of claims 1 to 8, wherein the notification already transmitted to the second information processing apparatus within a predetermined time is selected based on the type of corresponding information. The care management method described in item 1. The second information processing device is selected based on the detection output of the sensor associated with the corresponding care recipient, in which the notification already transmitted to the second information processing device is selected. The care management method according to any one of 10. The care according to any one of claims 1 to 11, wherein the second information processing device is selected based on the attribute of the second person in charge associated with the second information processing device. Management method. A program that, when executed by a computer, causes the computer to realize the care management method according to any one of claims 1 to 12. A memory for storing the program according to claim 13 and
A care management device comprising a processor configured to execute the program. The care management device according to claim 14,
Equipped with sensors that detect the respective conditions of two or more long-term care recipients,
The sensor is a care management system that transmits information about the respective states of two or more long-term care recipients to the care management device based on the detection output of the sensor.