JP2020194539A - Maintenance management system - Google Patents

Abstract

To provide a service appropriate to restore a house to its original state.SOLUTION: The present invention relates to a maintenance management system used to calculate the cost for restoring a building damaged by generation of disasters to its original state, and the maintenance management system includes a server 1. The server 1 includes a maintenance management unit 43, a damage information acquisition unit 46, a damage determination unit 47, and an original restoration cost calculation unit 48. The maintenance management unit 43 manages, as maintenance management information, the history of works done to a house to maintain and manage the house which include at least a part of inspection, maintenance, repair, and renovation at regular intervals. The damage information acquisition unit 46 acquires information of damages on the house associated with the disasters. The damage determination unit 47 determines the locations and the degree of damages on the house by the disasters on the basis of the maintenance management information and the information of damages. The original restoration cost calculation unit 48 calculates the cost for restoring the house to its original state on the basis of the maintenance management information and the locations and the degree of damages on the house.SELECTED DRAWING: Figure 4

Description

The present invention relates to a maintenance management system.

Conventionally, there is fire insurance, etc. as insurance for damage to a house due to a disaster such as an earthquake. Then, the customer of the insurance company is supposed to receive insurance money for restoration to the original state from fire insurance and the like.
However, if a house is damaged due to a disaster such as an earthquake, the insurance company will assess the damage in order to estimate the amount of insurance payment, but the damaged part is due to the disaster or before. It cannot be determined, and the validity of the insurance claim is unclear.
Therefore, when a house is damaged by an earthquake, a technique has been proposed that can restore the house to its original state while suppressing the financial burden on the customer who purchased the house (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2006-350816

However, with only the prior art including the technique described in Patent Document 1 described above, the restoration cost is calculated based on the data when the customer's house is constructed, but there is no data at the time of remodeling or repair, and the original state. Not enough to calculate recovery costs.
Further, further, the technique described in Patent Document 1 described above is merely a technique for calculating the restoration cost, and is incidental for solving problems and the like derived from the calculation of the restoration cost. There is almost no mention of such services.

The present invention has been made in view of such a situation, and an object of the present invention is to provide an appropriate service for restoring a house damaged by a disaster.

In order to achieve the above object, the maintenance system of one aspect of the present invention is
A maintenance means for managing the history of work in which at least a part of inspection, maintenance, repair and remodeling of the building is performed at regular intervals for the maintenance of the building as maintenance information.
Damage information acquisition means for acquiring damage information on the building investigated by a designated contractor for the building in the area where the disaster occurred,
A damage determining means for determining the location and degree of damage caused to the building by the disaster based on the maintenance information and the damage information of the building.
An original state restoration cost calculation means for calculating the cost for restoring the original state of the building based on the maintenance information and the location and degree of the damage caused to the building.
To be equipped.

According to the present invention, it is possible to provide an appropriate service for restoring a house damaged by a disaster.

It is a figure which shows the outline of the original state restoration work provision service to which the maintenance management system which concerns on this invention is applied. It is a figure which shows the outline of the structure of the maintenance management system which concerns on one Embodiment of this invention. It is a block diagram which shows the hardware configuration of the server in the maintenance management system of FIG. It is a functional block diagram which shows an example of the functional configuration of a server in the maintenance management system of FIG. It is a figure which shows the basic information flow (scheme) of the service to which the maintenance management system of FIG. 2 is applied. It is a figure which shows the management screen of the repair history displayed by the server of FIGS. 2 to 4. It is a figure which shows an example of the contact mail at the time of a disaster. It is a figure which shows the damage part of a house in the damage situation investigation by a contractor. It is a figure which shows an example of the contact mail for disaster prevention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing an outline of a service for providing restoration work by non-life insurance.
In the service for providing restoration work by non-life insurance (hereinafter referred to as "this service"), the contractor, etc., which is one of the member stores of this service, contracted this service in step S1 of FIG. Perform maintenance work such as regular inspection and maintenance of the house for the members. As a construction shop, there are an inspector who inspects and maintains a house, a contractor who performs maintenance (repair), remodeling, and the like.
Regular means, for example, once a year. In addition to this, for example, once every two years, once every six months, once every three months, and so on. The maintenance work is a work of maintaining the state of the house by performing at least a part of inspection, maintenance, maintenance (repair), remodeling, etc. on the outer wall, balcony, roof, and other outdoor parts of the house.

Every time the construction company performs regular maintenance, the housing history database D1 (hereinafter referred to as "house history DBD1") contains text data of the work performed in the maintenance of the house and photo data of the maintenance or inspection points (hereinafter referred to as "house history DBD1"). (Image data) can be input and registered, and the data of the housing history DBD1 can be read out and used in the following utilization scenes.
In the utilization scene, the data of the housing history DBD1 can be used in each of the following steps S2 to S5.
For example, in step S2, it is used when a house is damaged, in step S3, it is used for estimating the damage assessment work of the damaged house, and in step S4, it is used for the construction for repairing the damaged part. , It can be used to leave a repair history in step S5, and further, it can be used to pay insurance money in step S6.

In this service, the following measures are taken for members.
1. 1. Initial response ・ Notify all members of the typhoon sympathy from the secretariat (headquarters) by e-mail.
2. 2. Persons to be contacted ・ Implementation of individual telephone contact from member stores.
・ Understand the houses that have been damaged in the indoor and outdoor areas among the target members in the disaster area.
3. 3. Outline of implementation ・ In the preliminary inspection, data was extracted for members who pointed out problems with outdoor parts such as outer walls and roofs (parts that prevent rainwater intrusion, etc.), and contact was focused on.
4. Result of contact ・ Of the above, we will receive specific damage reports from the member stores we investigated and take measures according to the damage.

In summary, in steps S2 and S3, by performing regular maintenance and registering text data of work contents and photo data (image data) of maintenance or inspection points in the housing history DBD1, the last year Based on the inspection history within, it is possible to determine whether the damage is an existing one (aging deterioration, etc.) or a new damage caused by a disaster. In addition, by recording the important points in detail when inspecting the house, it is possible to grasp the contents of whether the construction contents are appropriate or not.
In steps S4 and S5, photo data before and after the repair and text data indicating the work contents are registered in the house history DBD1 and remain. Therefore, when the house is damaged after that, the damage is caused by a disaster or before the repair. You can clearly judge the damage.
In step S6, the material registered in the housing history DBD1 can be used as evidence for insurance payment.

FIG. 2 is a diagram showing an outline of the configuration of a maintenance management system according to an embodiment of the present invention.
The maintenance system shown in Fig. 2 speedily assesses the degree of damage to buildings (for example, houses, condominiums, etc.) in the event of a disaster, and calculates the construction details and costs for restoring the original state. It does and provides the insurance company with information on construction details and costs.

The maintenance management system includes a server 1 operated by a service provider, a member terminal 2 operated by a member of this service, an inspection contractor terminal 3 operated by an inspection contractor who has joined this service, and a contractor who has joined this service. The contractor terminal 4 operated by the company and the insurance company terminal 5 operated by the person in charge of the insurance company are connected to each other via a predetermined network N such as the Internet.
The inspection contractor terminal 3 and the contractor terminal 4 are both terminals of a contractor (member store) that is a member of this service, and the inspection contractor and the contractor may be the same contractor. May be generically referred to.

The server 1 executes various processes in cooperation with each operation of the member terminal 2, the inspection company terminal 3, the contractor terminal 4, and the insurance company terminal 5.
The member terminal 2, the inspection company terminal 3, the contractor terminal 4, and the insurance company terminal 5 are information processing terminals operated by members and persons in charge of each company, and include, for example, personal computers, smartphones, tablet terminals, and the like.

Specifically, the details of various processes executed by the server 1 will be described later with reference to FIGS. 3 and 4. FIG. 3 is a block diagram showing a hardware configuration of the server 1 of FIG.

The server 1 shown in FIG. 3 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, and the like. It includes an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The output unit 16 is composed of a display, a speaker, and the like, and outputs various information as images and sounds.
The input unit 17 is composed of a keyboard, a mouse, and the like, and inputs various information.

The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data.
The communication unit 19 communicates with other devices (in the example of FIG. 1, investor terminals 2-1 to 2-n and borrower terminals 4-1 to 4-p) via a network N including the Internet. Do.

A removable medium 21 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 21 by the drive 20 is installed in the storage unit 18 as needed.
In addition, the removable media 21 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, among the maintenance management systems of FIG. 2, the member terminal 2, the inspection contractor terminal 3, the contractor terminal 4, and the insurance company terminal 5 as one embodiment of the present invention are also the hardware shown in FIG. It has a configuration.

FIG. 4 is a functional block diagram showing an example of the functional configuration of the server 1 in the maintenance management system of FIG.

A member DB 31, a housing history DB D1, a damage DB 32, and an insurance DB 33 are provided in one area of the storage unit 18 (FIG. 3) shown in FIG.

Information of the user registered as a member of this service is stored in the member DB 31. User information includes, for example, name, address, contact information (telephone number, e-mail address, etc.), membership number (account), attribute information about the building covered by insurance (house is a detached house or condominium, floor area). , Land area, presence of garage, presence of automobile, etc.).
In addition, the member DB 31 stores information on member stores such as inspection contractors and contractors contracted as member stores of this service. The member store information is, for example, a trader name, an address, contact information (telephone number, e-mail address, etc.), a merchant number (account), maintenance, inspection, construction, repair, etc., trader type) and the like.

The housing history DBD1 stores historical information for maintenance of the inspected or maintained house. The history information is, for example, data of a predetermined inspection location of a house (inspection history data), data of a repair location of a house (repair history data), or the like.
In addition, the housing history DBD1 stores information on inspection points for each item where aged deterioration and damage due to a disaster occur in the house, and when the inspector inspects the house on site, the inspection points are stored. Information can be displayed on the screen of the inspection company terminal 3 to promptly proceed with the inspection.

The damage DB 32 stores information on damage caused to the house, which was investigated by the contractor. Specifically, it is photographic data of damaged parts (roof tiles, walls, balconies, misalignment, cracks, cracks, etc.) caused in the housing of each member, and text data for reporting the situation.

In the insurance DB 33, basic data of the insured portion for calculating the information assisting the payment of the insurance money is stored. The basic data is, for example, information such as paying up to 〇 ×% of the roof tile replacement cost for the roof tiles that have been partially cracked due to the earthquake.

In the CPU 11 (FIG. 3) of the server 1, as shown in FIG. 4, the member management unit 41, the maintenance information acquisition unit 42, the maintenance management unit 43, the disaster detection unit 44, the communication unit 45, and the damage information The acquisition unit 46, the damage determination unit 47, the original state restoration cost calculation unit 48, and the insurance information generation unit 49 function.

The member management unit 41 registers and manages the information of the user (member) contracted as a member of this service in the member DB 31. In addition, the member management unit 41 registers and manages information on member stores such as inspection contractors and contractors contracted as member stores of this service.
The maintenance information acquisition unit 42 acquires information on at least a part of the maintenance, inspection, maintenance (maintenance), repair and remodeling of the house at predetermined intervals. The predetermined period is a timing such as every year, every six months, or every three months. The timing shown here is an example and may be another timing, and the timing is not limited to this embodiment.

The maintenance unit 43 manages the history of work in which at least a part of inspection, maintenance (maintenance), repair and remodeling is performed on the house at regular intervals for the maintenance of the house as maintenance information. ..
Specifically, the maintenance management unit 43 stores historical information on at least a part of the maintenance, inspection, maintenance (maintenance), repair and remodeling of the house acquired by the maintenance information acquisition unit 42 at predetermined intervals. It is stored and managed in the history DBD1.
When the inspection company inspects the house on site, the maintenance unit 43 displays the information of the inspection point of the housing history DBD1 on the screen of the tablet terminal by a predetermined operation of the inspection company terminal 3 (for example, a tablet terminal). .. Then, the inspection company checks each item on the screen and takes a picture as necessary, so that the inspection information is stored and managed in the housing history DBD1 as a part of the maintenance management information. As a result, on-site inspection work can be carried out quickly.
The disaster detection unit 44 receives the disaster information received through the network and detects the type of disaster and the like. If the type of disaster is, for example, an earthquake, the disaster information is the location, scale, area, etc. of the epicenter (point) where the earthquake occurred. In addition, when the type of disaster is, for example, a typhoon, the disaster information includes advance information for predicting the course and scale of a typhoon in the future.

The contact unit 45 sends an e-mail to the e-mail address included in the user (member) information stored in the member DB 31 of the disaster information detected by the disaster detection unit 44.
In addition, the contact unit 45 transmits an e-mail having the content corresponding to the disaster detected by the disaster detection unit 44.
Specifically, the contact unit 45 transmits an e-mail having contents according to the type and timing of the disaster to the e-mail address included in the user (member) information stored in the member DB 31.
The content according to the disaster is the content according to the type and timing of the disaster. For example, an e-mail of sympathy to the members in the area where the damage of the typhoon or earthquake actually occurs (first contact e-mail). To send. In addition, for example, an e-mail (second contact mail) for advance guidance to prepare for a typhoon is sent to members in an area that is on the path of the typhoon and is expected to be damaged in the future.
The damage information acquisition unit 46 acquires information on damage related to a house investigated by a member store (designated contractor) for a house in the area where the disaster occurred.
Specifically, the damage information acquisition unit 46 acquires information on damage to the house related to the disaster (eg, photo data or text data indicating the damaged part of the house after the disaster) input from the contractor terminal 4. To do.

The damage determination unit 47 determines the location and degree of damage caused to the house due to the disaster based on the maintenance information and the damage information of the house.
Specifically, the damage determination unit 47 damages due to a housing disaster based on the damage information acquired by the damage information acquisition unit 46 and the history of the most recently performed work included in the history information of the housing history DBD1. Judge the location and degree of.
The restoration cost calculation unit 48 calculates the cost for restoration of the house based on the maintenance information of the housing history DBD1 and the location and degree of damage caused by the disaster of the house determined by the damage determination unit 47.
The insurance information generation unit 49 generates information to assist the payment of insurance money for damages based on the cost related to restoration to the original state.
Specifically, the insurance information generation unit 49 calculates the amount of insurance money to be paid for damages based on the basic data of the insurance DB 33 and the cost related to the restoration to the original state calculated by the restoration cost calculation unit 48.

Hereinafter, the basic flow of information of this service to which the maintenance management system is applied will be described with reference to FIG.
FIG. 5 is a diagram showing a basic information flow (scheme) of a service to which the maintenance management system of FIG. 2 is applied.
This service is sponsored by the secretariat as the headquarters (service provider). Inspectors, contractors, etc. are members of this service as cooperating companies, and building material manufacturers, trading companies, and other building material suppliers are also members.
In this service, in step S11, the house owner joins this service and becomes a member.
In step S12, the member takes out insurance for feng shui disasters, etc. at a predetermined non-life insurance company affiliated with this service.
In step S13, when damage occurs to the member's house due to the influence of a disaster or the like, in step S14, the non-life insurance company conducts a field survey of the member's house in which the damage has occurred.
After the field survey, the non-life insurance company requests the secretariat of this service to estimate the restoration work based on the survey results of the member's housing in step S15.
Upon receiving the request from the non-life insurance company, the secretariat requests the cooperating business operator to estimate the restoration work in step S16.
In step S17, the cooperating business operator who received the request for the estimate of the restoration work submits the estimate of the restoration work to the secretariat, and when the request for the restoration work is made in response to the estimate, the building material supplied from the building material supplier. Work (construction) to restore the original state of the house at.
In step S18, the cooperating business operator who has completed the restoration work (construction) of the house then reports the completion of the construction (construction) to the secretariat.
In addition, the cooperating company charges the non-life insurance company for the construction fee in step S19.
In step S20, the non-life insurance company that received the request for the construction fee pays the construction fee to the cooperating business operator.
In this service, by constructing a service system that sends information in the order of steps S11 to S20 from normal times, the non-life insurance company, the secretariat, and the cooperating business establishments will promptly cooperate to damage the member's house even in an emergency. A series of measures from the occurrence to the restoration to the original state becomes possible.
The homeowner can arrange for the non-life insurance company to work with the cooperating company until the damaged home is restored to its original condition.
Manufacturers and trading companies can promote logistics by providing a stable supply of building materials.
Cooperators can get jobs that are paid by insurance, so they can get low-risk jobs.
Non-life insurance companies will be able to promptly pay insurance claims even in the event of a large-scale disaster. The inspection results can be used as evidence of damage certification.

Hereinafter, the operation of the maintenance management system will be described with reference to FIGS. 6 to 9.
FIG. 6 is a diagram showing a repair history management screen displayed by the servers of FIGS. 2 to 4.
FIG. 7 is a diagram showing an example of a contact mail when a disaster occurs.
FIG. 8 is a diagram showing damaged parts of a house in a damage situation survey by a contractor.
FIG. 9 is a diagram showing an example of a contact email for disaster prevention.

In this service, at least a part of the member's house inspection, maintenance repair and remodeling is performed by the member store inspection contractor or contractor, for example, once a year. The member's house is inspected by an inspector every year. For example, when a roof tile misalignment is reported, the contractor performs repair work or the like.
The maintenance information as a result of the work is transmitted from the inspection company terminal 3 of the inspection company to the server 1.

In the server 1, the maintenance management information transmitted from the inspection company terminal 3 is acquired by the maintenance information acquisition unit 42, and is registered in the housing history DBD1 by the maintenance management unit 43.
The maintenance management information registered in the housing history DBD1 can be viewed by the maintenance management unit 43, for example, on the repair history detail screen 60 shown in FIG.
On the repair history detail screen 60, regarding the roof tile part found at the time of inspection, in addition to the date when the repair work was performed, the contractor in charge, the building name, and the location, before repair (before) and repair Photograph data of the repaired part after (after) and text data indicating the repaired part (for example, the entire roof surface) are shown.

At one point, it is assumed that a disaster such as a typhoon has occurred, causing damage to the housing of members in the area where the typhoon is going.
When a typhoon occurs, a disaster warning is issued by the Japan Meteorological Agency and the like, and is received by the disaster detection unit 44 through the network N.
The disaster detection unit 44 detects the type of disaster from the disaster warning and notifies the communication unit 45.
If the type of disaster is a typhoon, the location (point), scale, course, etc. of the current center of the typhoon will be notified.

The contact unit 45 transmits the information according to the type of disaster detected by the disaster detection unit 44 to the e-mail address included in the member information of the member DB 31, a preset standard document e-mail.
For example, a sympathy e-mail 61 as shown in FIG. 7 is sent to a member in an area where a typhoon has passed and damage has actually occurred.

After that, when the secretariat, which was notified of the disaster by the non-life insurance company, contacted the contractor of the member store, the contractor went to the member's house in the area where the disaster occurred and investigated the damage situation of the house. Then, the information on the damage to the house as a result of the investigation is transmitted from the contractor terminal 4 to the server 1.

In the server 1, the damage information acquisition unit 46 acquires the damage information on the house investigated by the contractor for the house in the area where the disaster occurred, and passes it to the damage determination unit 47.
Specifically, photographic data 72 (see FIG. 8), text data, and the like indicating the damaged portion 71 of the house after the disaster received from the contractor terminal 4 are acquired.

The damage determination unit 47 determines the location and degree of damage caused to the house due to the disaster based on the maintenance information and the damage information of the house.
Specifically, the damage determination unit 47 determines the housing before and after the disaster based on the damage information acquired by the damage information acquisition unit 46 and the history of the most recently performed work included in the history information of the housing history DBD1. Determine the location and degree of damage caused by the disaster by looking at the differences in the survey points.

After determining the location and degree of damage, the restoration cost calculation unit 48 determines the original condition of the house based on the maintenance information of the housing history DBD1 and the location and degree of damage caused by the disaster of the house determined by the damage determination unit 47. Calculate the cost of recovery. The cost includes the cost of construction work and the cost of building materials.
The insurance information generation unit 49 generates information to assist the payment of insurance money for damages based on the cost related to restoration to the original state.
Specifically, the insurance information generation unit 49 calculates the amount of insurance money to be paid for damages based on the basic data for calculating the cost of the insurance DB 33 and the cost related to the restoration to the original state calculated by the restoration cost calculation unit 48. , The calculated insurance payment amount is transmitted to the insurance company terminal 5, and the person in charge of the non-life insurance company is notified.
In the above explanation, an example was explained in which the liaison department 45 sent a sympathy email to the members in the area where the typhoon passed as a disaster and the house was actually damaged. Sends a contact mail 62 for disaster prevention as shown in FIG. 9 to a member who is in the course of a typhoon and may be damaged in a house in the future.

In this embodiment, the following effects can be obtained.
In the case of Japanese non-life insurance companies, it is basically assumed that the insurance money will be paid by monetary benefits, and the same will apply if the house is damaged by a disaster.
On the other hand, as an owner of a damaged house, it is most appreciated that the damaged house can be restored to its original state as soon as possible, and it is unavoidable to receive money.
Even if the insurance money is paid, in a large-scale disaster or the like, it may be difficult to find a contractor, make an estimate, and therefore cannot receive the insurance money.
In addition, in order for a non-life insurance company to provide insurance money, it is necessary to carry out a damage assessment (field survey), but this requires dispatching an investigator to the site, which is more time-consuming than expected. The current situation is that it takes time, and improving efficiency has been a major issue.
Furthermore, when an investigator dispatched to the site confirms the current situation, the owner will declare the damaged part and determine the damaged part, so apart from the disaster, the deteriorated part caused by aging deterioration will be assessed as the owner says. There are many cases. In this case, the insurance money will be paid more than the insurance premium that should be paid, and the profit of the policyholder as a whole will be impaired.
Therefore, in this service, the housing is inspected once a year for the maintenance of the member's housing, and the inspection history is stored in the database. When a disaster occurs, the situation and database of the damaged site. By comparing with the inspection history accumulated in the database at least within the last year, and identifying the location where the defect already existed and the damage caused by the disaster, it was possible to establish a solid basis of appropriate evidence. It can be assessed and lead to appropriate insurance payments.

In addition, when the owner tries to repair a house damaged by a disaster, there are many cases where he does not know the contractor who can repair it, and the contractor is too busy to get a quote because he is waiting in line. is there.
In this service, a network of member stores including contractors and building material manufacturers is built for each region, and in the event of a disaster, nearby member stores go to the site and assess damage in response to a request from a non-life insurance company. Since the cost is estimated based on the damage assessment, it is possible to make an appropriate cost estimate.
In addition, since the cost is estimated, the construction will be undertaken as it is, so there is a possibility that you will have to wait in line, but as a house owner, you can rest assured that the request destination has been decided. Furthermore, the construction cost at that time is paid by the non-life insurance company on behalf of the owner, so that the owner does not have to receive and pay the insurance money as in the past.

The function of the server 1 in the above-described embodiment is not limited to this service, but when a disaster occurs, the administrative agency issues a disaster certificate to the victims, but the administrative agency issues a certificate of disaster. It can be applied as an issuing device.
For example, when issuing a disaster certificate at a government office, two local government employees go around the houses in each disaster area and conduct a field survey. At this time, the staff will take a picture, check the items of the documents, and return to the government office to prepare a affliction certificate. For this reason, the current situation is that only a few affliction certificates can be issued a day.
In this case, by introducing the server 1 of this system, the location and degree of damage caused to the house as a result of the field survey can be obtained, so that the field survey of a pair of staff members becomes unnecessary. Further, by connecting a document printing device to the server 1, it is possible to issue a disaster certificate in a predetermined format based on this information, and it is possible to significantly improve the efficiency of the certificate issuing business of the government office. ..

In summary, the member's house is regularly inspected and repaired and managed as maintenance information, and in the event of a disaster, the contractor of the member store of this service investigates the damage situation of the member's house in the area. , The server 1 acquires the damage information of the house as a result of the investigation and compares it with the history of the maintenance information to determine the location and degree of damage due to the disaster of the house, so it can be used as evidence regardless of the owner of the house. Appropriate assessment can be made based on this.
In addition, as the provider (secretariat) of this service, it is possible to grasp the damage situation of the member's house due to the disaster in detail and accurately, and to respond to the member individually and promptly for restoration to the original state. be able to.
Furthermore, since the server 1 calculates the cost for restoring the house to its original state based on the maintenance information and the location and degree of damage caused to the house, the owner can promptly have the non-life insurance company take out insurance. it can. In addition, non-life insurance companies will bear appropriate restoration costs, and fairness with all policyholders will be maintained.
That is, in the present embodiment, it is possible to provide an appropriate service for restoring the original state of the house damaged by the disaster.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within the range in which the object of the present invention can be achieved are included in the present invention. Is.

For example, in the above-described embodiment, it has been explained that this service is used to calculate the cost for restoring the original state of the house in the event of a disaster, but the present invention is not particularly limited to this. That is, it goes without saying that this service also supports things other than housing.
Specifically, for example, this service includes repairs of buildings such as bridges and floodgates, repairs of household goods and things on the premises (walls, ponds, etc.), and repairs of vehicles covered by insurance. Can be adopted for services.

Further, for example, in the above-described embodiment, the present service has been described on the premise that it is a service to which the above-mentioned maintenance management system is applied, but the present invention is not particularly limited thereto.
That is, one of the important points of this service is that "if you have insurance, you can have a non-life insurance company arrange a contractor at the will of the insured person". That is, as long as it includes such a point, it does not necessarily have to be implemented by the system, and some or all the processes of this service may be provided without going through the above-mentioned maintenance management system.

Further, for example, in the above-described embodiment, it has been explained that this service is applied when damage to a house occurs, but the present invention is not particularly limited to this. That is, this service can be applied not only to damages caused by disasters such as typhoons, but also to damages caused by disasters such as earthquakes, and is also applied to damages not limited to the illustrated disasters.
Specifically, for example, this service can be applied to damages such as water leaks and rain leaks that are not related to disasters, and mischief and theft of automobiles in parking lots.

Further, for example, the series of processes described above can be executed by hardware or software.
In other words, the functional configuration of FIG. 4 is merely an example and is not particularly limited.
That is, it suffices if the maintenance management system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. Further, the location of the functional block is not particularly limited to FIG. 4, and may be arbitrary. For example, the functional block of the server may be transferred to a member terminal, a member store terminal, or the like. On the contrary, the functional block of the member terminal or the member store terminal may be transferred to a server or the like.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When a series of processes are executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware.
Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

The recording medium including such a program is not only composed of a removable medium (not shown) distributed separately from the main body of the device in order to provide the program to the user or the like, but also is preliminarily incorporated in the main body of the device. It is composed of a recording medium or the like provided to

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order, but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.
Further, in the present specification, the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.

In other words, it is sufficient that the maintenance management system to which the present invention is applied has the following configuration, and various various embodiments can be taken.
That is, the maintenance system to which the present invention is applied is
A maintenance system used to calculate the cost of restoring a building (for example, a house, condominium, etc.) in the event of a disaster.
Maintenance information management means that acquires information on at least a part of maintenance, maintenance, and remodeling at predetermined intervals and manages it as maintenance information.
A disaster information acquisition means for acquiring information about the building related to the disaster (eg, a photograph of the building after the disaster) as disaster information.
Damage determination means for determining the location and degree of damage caused by the disaster in the building based on the maintenance information and the disaster information.
Based on the maintenance information and the result of the judgment by the damage determination means, the restoration cost calculation means for calculating the cost related to the restoration of the building to the original state, and the restoration cost calculation means.
To be equipped.
In addition, the maintenance system to which the present invention is applied is
Maintenance means for managing the history of work in which at least a part of inspection, maintenance, repair and remodeling of the building is performed at regular intervals for maintenance of the building as maintenance information (for example, Fig. Maintenance department 43 etc. of 4) and
Damage information acquisition means (for example, damage information acquisition unit 46 in FIG. 4) for acquiring information on damage to the building investigated by a designated contractor for the building in the area where the disaster occurred, and
With damage determination means (for example, damage determination unit 47 in FIG. 4) for determining the location and degree of damage caused to the building by the disaster based on the maintenance information of the building and the damage information. ,
When the cost related to the restoration of the building to its original state is calculated based on the maintenance information and the location and degree of the damage caused to the building (for example, the restoration cost calculation unit 48 in FIG. 4),
To be equipped.
In summary, this service manages the history of work such as the state of the house at the time of inspections and repairs performed at regular intervals as maintenance management information, and actually compares it with the information on damage caused by disasters. It is possible to easily determine the location and degree of damage to a house that has been damaged and damaged. Therefore, it is possible to calculate the cost for detailed restoration to the original state.
As a result, it is possible to provide a service that can restore a damaged house to its original state at an early stage in the event of a disaster.

Further, an insurance information generation means (for example, the insurance information generation unit 49 in FIG. 4) that generates information for assisting the payment of insurance money for the damage based on the cost related to the restoration to the original state can be further provided.
As a result, from the calculated restoration cost, it is possible to request payment of the cost required for restoration as insurance money.

1 ... server, 2 ... member terminal, 3 ... inspection contractor terminal, 4 ... contractor terminal, 5 ... insurance company terminal, 11 ... CPU, 18 ... storage unit, 19 ... Communication Department, 31 ... Member DB, D1 ... Housing History DB, 32 ... Damage DB, 33 ... Insurance DB, 41 ... Member Management Department, 42 ... Maintenance Information Acquisition department, 43 ... Maintenance department, 44 ... Disaster detection department, 45 ... Communication department, 46 ... Damage information acquisition department, 47 ... Damage judgment department, 48 ... Original condition restoration cost Calculation department, 49 ... Insurance information generation department

Claims (2)

A maintenance means for managing the history of work in which at least a part of inspection, maintenance, repair and remodeling of the building is performed at regular intervals for the maintenance of the building as maintenance information.
Damage information acquisition means for acquiring damage information on the building investigated by a designated contractor for the building in the area where the disaster occurred,
A damage determining means for determining the location and degree of damage caused to the building by the disaster based on the maintenance information and the damage information of the building.
An original state restoration cost calculation means for calculating the cost for restoring the original state of the building based on the maintenance information and the location and degree of the damage caused to the building.
Maintenance system equipped with. An insurance information generating means that generates information to assist payment of insurance money for damage to the building based on the cost of restoration to the original state.
The maintenance management system according to claim 1, further comprising.

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