JP2020173647A - Station service apparatus, station service processing support method, and program - Google Patents

Abstract

To provide a station service apparatus, a station service processing support method, and a program that can contribute to reduction of workload on a clerk.SOLUTION: A station service apparatus of an embodiment includes a connection unit, a station service processing unit, a management unit, a change dispenser control unit, and a notification unit. Based on a result of station service processing performed by the station service processing unit, the management unit derives the total amount of cash collected or returned by the station service processing in a period disconnected from the change dispenser. In a case where the change dispenser having been disconnected is connected to the station service apparatus, the change dispenser control unit instructs the change dispenser to transmit information indicating the balance of cash stored in the change dispenser or information indicating the amount deposited in or dispensed from the change dispenser. The notification unit notifies a user of the total amount derived by the management unit and the balance of cash stored in the change dispenser having been received from the change dispenser or the amount derived based on the balance of cash stored in the change dispenser.SELECTED DRAWING: Figure 2

Description

Embodiments of the present invention relate to station affairs equipment, station affairs processing support methods, and programs.

An automatic change machine may be connected to the station affairs equipment operated by the staff. This automatic change machine automatically performs processing related to cash generated in station affairs processing when station affairs processing such as ticketing or ticket refund is executed using station affairs equipment. Therefore, when the automatic change machine is separated from the station affairs equipment due to an abnormality in the automatic change machine, the staff manually handles the cash generated in the station affairs processing during the period of separation. Then, when the automatic change machine was connected, the staff had to calculate the amount of money received or refunded during the disconnection, and then deposit or withdraw the calculated amount to the automatic change machine. .. In this way, the work when the automatic change machine is disconnected has become complicated.

JP-A-2009-48398 Japanese Unexamined Patent Publication No. 2006-65539 Japanese Unexamined Patent Publication No. 2015-60521

An object to be solved by the present invention is to provide station affairs equipment, station affairs processing support method, and a program that can contribute to the reduction of the work load of the staff.

The station affairs equipment of the embodiment includes a connection unit, a station affairs processing unit, a management unit, a change machine control unit, and a notification unit. The connection is connected to the change machine. The station affairs processing department executes station affairs processing accompanied by cash collection or refund. Based on the result of the station affairs processing by the station affairs processing department, the management department derives the total amount of cash received or refunded by the station affairs processing during the period separated from the change machine. When the change machine control unit is connected to the change machine, the change machine control unit instructs the change machine to perform processing related to cash collected or refunded by the station service processing using the connection unit, and the change is separated. When the machine is connected to the station equipment, send at least one of the information indicating the balance of cash stored in the change machine and the information indicating the amount of money deposited or withdrawn to the change machine. Instruct the change machine. The notification unit is derived based on the total amount derived by the management unit, the balance of cash stored in the change machine received from the change machine, or the balance of cash stored in the change machine. The user is notified of the amount of money by displaying it on the display unit or printing it on a medium.

The figure which shows the structure of the station affairs system 1. The figure which shows an example of the structure of the station affairs equipment 100. The figure which shows an example of the contents of the ticketing registration information 181. The figure which shows an example of the contents of the station affairs equipment log information 182. The figure which shows an example of the content of the separation period management information 183. The figure which shows an example of the structure of the automatic change machine 200. The figure which shows an example of the content of the change machine log information 281. The flowchart which shows an example of the whole processing by the station affairs equipment 100. The flowchart which shows an example of the whole processing by the automatic change machine 200. The flowchart which shows an example of the processing immediately after the connection with the automatic change machine 200 by the station affairs equipment 100. The image figure which shows an example of the completion processing during separation. An image diagram showing another example of the completion process during separation. The image figure which shows an example of the completion processing during separation.

Hereinafter, the station affairs equipment, the station affairs processing support method, and the program of the embodiment will be described with reference to the drawings.

The station affairs system of the embodiment will be described. FIG. 1 is a diagram showing a configuration of a station affairs system 1. The station affairs system 1 includes, for example, a station affairs equipment 100, an automatic change machine 200, and a host server 300. The station affairs equipment 100 is, for example, a terminal installed at a station window or the like and operated by a staff member. The station affairs device 100 can execute various station affairs processes such as issuance of various usage tickets, refund of usage tickets, and settlement of insufficient amounts. Tickets include tickets, limited express tickets, coupon tickets, commuter passes, and the like.

The station affairs device 100 is connected to the automatic change machine 200 via, for example, a wired cable, and is connected to the host server 300, for example, via a network NW. Not limited to this, the station service equipment 100 and the automatic change machine 200 may be connected via a network NW. The network NW includes, for example, a part or all of WAN (Wide Area Network), LAN (Local Area Network), the Internet, a dedicated line, a radio base station, a provider, and the like.

For example, the automatic change machine 200 operates in the cooperative mode when it is connected to the station affairs equipment 100, and operates in the independent mode when it is disconnected from the station affairs equipment 100. When operating in the cooperative mode, the automatic change machine 200 processes cash to be collected or refunded according to an instruction from the station service equipment 100. When operating in the stand-alone mode, the automatic change machine 200 processes cash to be collected or refunded according to an operation instruction of a staff member.

The upper server 300 manages the information regarding the usage ticket released by the station affairs equipment 100 based on the information received from the station affairs equipment 100.

Next, the station affairs equipment 100 will be described. FIG. 2 is a diagram showing an example of the configuration of the station service equipment 100. The station affairs device 100 includes, for example, an operation unit 101, a ticketing mechanism 102, a connection unit 103, a display unit 104, a communication unit 105, a printing unit 106, a storage unit 108, and a processing unit 109.

The operation unit 101 includes, for example, a part or all of various keys, buttons, dial switches, a mouse, and the like. Further, the operation unit 101 may be a touch panel formed integrally with the display unit 104. The display unit 104 is, for example, an LCD (Liquid Crystal Display), an organic EL (Electroluminescence) display device, or the like.

The ticketing mechanism 102 includes a mechanism for issuing various usage tickets. The ticketing mechanism 102 may issue a usage ticket using an IC card, or may issue a usage ticket using a magnetic ticket. When issuing a ticket using an IC card, the ticketing mechanism 102, for example, decrypts the information read from the IC card by a reader / writer communicating with the IC card, or encrypts the information to be written on the IC card. It is equipped with an encode / decode unit and a printing mechanism that prints validity information on the surface of the ticket.

The connection unit 103 is a connector for connecting a wired cable, outputs information from the station affairs equipment 100 to the automatic change machine 200 via the wired cable, and outputs information from the automatic change machine 200 to the station via the wired cable. Output to the office equipment 100. Further, the connection unit 103 may include a detection unit that detects the connection state with the automatic change machine 200.

The communication unit 105 includes, for example, a communication interface such as a NIC. The communication unit 105 communicates with the host server 300 via the network NW, for example.

The printing unit 106 includes a mechanism for printing a display object on a predetermined medium. The printing unit 106 may be, for example, a thermal printer that prints on thermal paper, or a thermal transfer printer that uses an ink ribbon.

The storage unit 108 is realized by, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive), or the like. The storage unit 108 may be an external storage device such as NAS (Network Attached Storage) that the station service equipment 100 can access via the network NW. The storage unit 108 stores, for example, ticketing registration information 181, station affairs equipment log information 182, disconnection period management information 183, and the like.

FIG. 3 is a diagram showing an example of the contents of the ticketing registration information 181. The ticketing registration information 181 is information regarding a usage ticket issued by the station affairs equipment 100. The ticketing registration information 181 is, for example, information in which the card ID is associated with the registrant information and the ticketing information. The card ID is identification information that identifies the IC card. The registrant information includes the registrant's name, age, gender, and the like. The ticketing information includes the ticket type and validity information of the issued ticket.

FIG. 4 is a diagram showing an example of the contents of the station affairs equipment log information 182. The station affairs equipment log information 182 is information indicating a record of station affairs processing executed by the station affairs equipment 100. The station affairs equipment log information 182 is, for example, information in which the date and time are associated with the ticket type, the section used, the amount of receipt or refund (A), the balance of change machines (B), the connection status, and the like. The date and time is the date and time when each station affairs process was executed. The ticket type is the type of ticket used. The usage section is the usage section of the ticket. The collected or refunded amount (A) includes, for example, the fee of the issued ticket, the settled shortage fee, the amount of the refunded ticket, and the like. The change machine balance (B) is a predicted value of the balance of the automatic change machine 200 derived based on the station service processing. The change machine balance (B) is derived by adding the amount of cash received or subtracting the amount of cash refunded to the deposit deposited in the automatic change machine 200. The connection status is information indicating the connection status between the station service equipment 100 and the automatic change machine 200.

FIG. 5 is a diagram showing an example of the contents of the disconnection period management information 183. The disconnection period management information 183 is information regarding the balance of payments due to station affairs processing during the period when the automatic change machine 200 is disconnected. The disconnection period management information 183 includes, for example, the disconnection date and time, the connection date and time, the balance at the time of disconnection (C), the balance amount during disconnection (D), the predicted balance at the time of connection (E), and the balance of the change machine (F). , First connection balance difference (G), second connection balance difference (H), presence / absence of complement processing, and the like. The period number is a number that distinguishes the separation period. One unit of the disconnection period is the period from the time when the automatic change machine 200 is disconnected to the time when the automatic change machine 200 is connected. That is, the disconnection date and time is the start point of the disconnection period of one unit corresponding to the period number, and the connection date and time is the end point of the disconnection period of one unit corresponding to the period number.

The balance (C) at the time of disconnection is the amount of cash left in the automatic change machine 200 at the time of disconnection. The balance (C) at the time of disconnection is, for example, the change machine balance (B) derived in the station affairs processing immediately before the disconnection in the station affairs equipment log information 182. The balance (C) at the time of disconnection may be the cash left in the automatic change machine 200 received from the automatic change machine 200 immediately before the disconnection.

The balance amount (D) during the separation is the total value of cash received or refunded in the station service processing during the separation period. The income and expenditure amount (D) during disconnection is, for example, the sum of the "receipt or refund amount (A)" corresponding to the connection status "disconnecting" in the station affairs equipment log information 182 for each unit separation period. It is the total value.

The predicted balance (E) at the time of connection is a predicted value obtained by predicting the remaining amount remaining in the automatic change machine 200 from the station affairs equipment 100 side at the time when the automatic change machine 200 is connected. The estimated connection amount is, for example, a value obtained by subtracting the “balance amount (D) during disconnection” from the “remaining amount (C) at the time of disconnection”.

The change machine balance (F) is a value obtained by deriving the amount of cash remaining in the automatic change machine 200 at the time when the automatic change machine 200 is connected on the automatic change machine 200 side. The change machine balance (F) is, for example, a value obtained by subtracting the withdrawal processed amount from the deposit processed amount to the automatic change machine 200 operated in the independent mode during the disconnection period.

The first connection balance difference (G) is a value obtained by subtracting the "change machine balance (F)" from the "connection prediction balance (E)". The balance difference (G) at the time of the first connection includes (1) the balance error in the disconnection period and (2) the balance other than the automatic change machine 200. The former (1) includes an error caused by the exchange of cash between the staff and the user, the amount of money deposited or withdrawn to the automatic change machine 200 other than the station affairs processing by the station affairs equipment 100, and the like. The latter (2) includes, for example, the total value of cash processed by a method other than the processing by the automatic change machine 200 operated in the independent mode. For example, if the clerk performs both the station affairs processing using the cash in the safe at hand and the station affairs processing using the automatic change machine 200 during the disconnection period, the clerk uses the cash in the safe at hand to perform the station affairs processing. The total value of cash from business processing is applicable. In addition, the staff member (2) collates the balance other than the automatic change machine 200 with the total amount of cash taken out from the safe and cash put into the safe to make the difference (G) in the balance at the time of the first connection. (1) It is possible to determine whether or not a balance error in the separation period is included.

The second connection balance difference (H) is a value obtained by subtracting the "change machine balance (F)" at the time of connection from the "balance at the time of disconnection (C)". The balance difference (H) at the time of the second connection is the balance of the automatic change machine 200 that has been increased or decreased during the disconnection.

The presence / absence of the complement process is information indicating whether or not the complement process during the disconnection is in the disconnection period. The complementary process during disconnection is a process executed when the separated automatic change machine 200 is connected to the station affairs device 100, and is a station affairs process executed by the station affairs processing unit 191 during the disconnection period. This is a process that complements various information related to cash (automated teller machine 200 and cash in a safe) that has changed depending on the situation.

Returning to FIG. 1, the processing unit 109 will be described. The processing unit 109 includes, for example, a station affairs processing unit 191, a change machine control unit 192, a display control unit 193, a communication control unit 194, a specific unit 195, a management unit 196, and a print control unit 197. .. Some or all of these components are realized by, for example, a processor such as a CPU (Central Processing Unit) executing a program (software) stored in the storage unit 108. In addition, some or all of the functions of these components are hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), and GPU (Graphics Processing Unit). It may be realized by (circuit part: including circuitry), or it may be realized by the cooperation of software and hardware. The program may be stored in advance in a storage device such as an HDD (Hard Disk Drive) or a flash memory, or is stored in a removable storage medium such as a DVD or a CD-ROM, and the storage medium is stored in the drive device. It may be installed by being attached.

The station affairs processing unit 191 executes the station affairs processing accompanied by cash collection or refund according to the instruction of the staff member received by using the operation unit 101. Further, the station affairs processing unit 191 outputs information indicating the amount of money received or refunded by the station affairs processing to the change machine control unit 192. The station affairs processing department 191 executes various station affairs processing such as ticketing processing of various usage tickets, refund processing of usage tickets, and settlement processing of shortfalls. For example, in the ticketing process, the station affairs processing unit 191 controls the ticketing mechanism 102 to issue various usage tickets, and outputs information indicating the charge of the issued usage ticket to the change machine control unit 192. In the refund processing, the station affairs processing unit 191 derives the refund amount of the usage ticket based on the validity information of the usage ticket read by the ticketing mechanism 102, and outputs the information indicating the refund amount to the change machine control unit 192. .. In the settlement processing of the shortfall, the station affairs processing department 191 derives the shortage of the usage ticket based on the validity information of the usage ticket read by the ticketing mechanism 102, and provides the information indicating the shortage of the usage ticket to the change machine. Output to the control unit 192.

The change machine control unit 192 instructs the automatic change machine 200 to process the cash collected or refunded in the station affairs processing unit 191 by the station affairs processing unit 191 using the connection unit 103. For example, when the station affairs processing unit 191 executes the ticketing process and the information indicating the fee of the issued ticket is input, the change machine control unit 192 instructs the settlement process of the ticket fee. To do. For example, when the information indicating the refund amount is input due to the refund processing being executed by the station affairs processing unit 191, the change machine control unit 192 instructs the withdrawal processing of the refund amount. For example, when the station affairs processing unit 191 executes the deficit settlement process and the information indicating the deficit is input, the change machine control unit 192 instructs the settlement process for collecting the deficit. To do. The settlement process and withdrawal process by the automatic change machine 200 will be described in detail in the description of the automatic change machine 200.

Further, the change machine control unit 192 determines whether the automatic change machine 200 is connected or disconnected via the connection unit 103. For example, the change machine control unit 192 transmits a predetermined command to the automatic change machine 200, and when there is a response, determines that the state is connected. On the other hand, if there is no response within the predetermined time, the change machine control unit 192 determines that the state is disconnected.

The display control unit 193 generates a predetermined display screen, and causes the display unit 104 to display the generated display screen. The display screen includes, for example, an operation screen for executing various station operations. Further, the display control unit 193 causes the display unit 104 to display the information derived by the management unit 196, the information received from the automatic change machine 200, and the like. Details will be described later.

The communication control unit 194 uses the communication unit 105 to receive information from the upper server 300, and transmits the information read from the storage unit 108 to the upper server 300. For example, the communication control unit 194 transmits the information read from the ticketing registration information 181 to the upper server 300.

The identification unit 195 outputs and specifies information regarding at least one disconnection period in which the automatic change machine 200 is disconnected from the station service equipment 100, based on the information indicating the past connection status with the automatic change machine 200. For example, the specific unit 195 refers to the station affairs equipment log information 182, and determines the period during which the “change machine connection status” is continuously disconnected as the disconnection period of one unit. In the example of FIG. 4, the period from 10:05 on November 1, 2018 to 12:00 on the same day is determined as one unit of separation period.

In addition, the specific unit 195 specifies a target period for which the complementary process is being separated. The target period may be 1 unit or 2 units or more. For example, the disconnection period management information 183 is referred to, and the disconnection period during which the complementary process is not being executed is determined as the target period. In addition, the specific unit 195 sets the period before the deadline among the above-mentioned disconnection periods as the target period. The deadline is, for example, the timing of summing up daily sales. In addition, the specific unit 195 may specify the target period with a period during which the complementary process being separated is completed. For example, of the disconnection periods 1, 2, and 3 before the deadline, when the complementary processing during the disconnection of the disconnection period 2 is completed, the target period is the disconnection period 1,3.

Further, the specifying unit 195 specifies the disconnection timing at which the automatic change machine 200 is disconnected and the connection timing at which the automatic change machine 200 is connected. The specific unit 195 refers to the “connection status” of the station affairs equipment log information 182, and determines each timing based on the connection state with the automatic change machine 200 determined by the change machine control unit 192. The specific unit 195 may determine each timing based on the detection result of the connection state by the connection unit 103.

The management unit 196 stores the registration information obtained by the station affairs processing unit 191 in the storage unit 108 as a part of the ticketing registration information 181. The management unit 196 stores the record of the station affairs processing in the storage unit 108 as a part of the station affairs equipment log information 182. The management unit 196 derives various information regarding cash (the balance of the automatic change machine 200 and cash in the safe) that has changed due to the station affairs processing executed by the station affairs processing unit 191 during the disconnection period of the automatic change machine 200. It is stored in the storage unit 108 as a part of the disconnection period management information 183.

For example, in the disconnection period specified by the specific unit 195, the management unit 196 stores information regarding the balance of payments due to station service processing during the disconnection period in the storage unit 108 as a part of the separation period management information 183. The management unit 196 stores the record of the station affairs processing in the separation period in the separation period management information 183 for each station affairs processing. Not limited to this, the management department 196 manages the total amount of income and expenditure by the station affairs processing during the separation period by, for example, deriving the amount of collection or refund at that time for each station affairs processing during the separation period. You may. For example, the management unit 196 adds the amount of money received or refunded to the accumulated amount of money received at that time for each station operation process.

When the specific unit 195 specifies that the disconnection timing is reached, the management unit 196 refers to the station affairs equipment log information 182 and acquires the latest change machine balance (B). Then, the latest acquired change machine balance (B) is written in the “balance at the time of disconnection (C)” of the disconnection period management information 183.

When the connection timing is specified by the specific unit 195, the management unit 196 derives information on various items included in the disconnection period management information 183. For example, the management unit 196 refers to the station affairs equipment log information 182 and derives the total amount of cash received or refunded during the separation period based on the information indicating the past record of the station affairs processing. Details will be described later.

The print control unit 197 controls the print unit 106 so as to print the predetermined information on the form with reference to the disconnection period management information 183. For example, when the automatic change machine 200 is connected, the print control unit 197 prints the balance amount (D) during disconnection, the balance at the time of connection (G), and the like on the form. Not limited to this, the print control unit 197 may print a part of the change machine log information received from the automatic change machine 200 on the form.

Next, the automatic change machine 200 will be described. FIG. 6 is a diagram showing an example of the configuration of the automatic change machine 200. The automatic change machine 200 includes, for example, an operation unit 201, a cash processing mechanism 202, a connection unit 203, a display unit 204, a storage unit 208, and a processing unit 209.

The operation unit 201 includes, for example, a part or all of various keys, buttons, dial switches, a mouse, and the like. Further, the operation unit 201 may be a touch panel formed integrally with the display unit 204. The display unit 204 is, for example, an LCD or an organic EL display device.

The cash processing mechanism 202 includes a mechanism for executing various processes related to cash. The cash processing mechanism 202 is, for example, a bill slot for inserting or discharging bills, a bill slot for inserting coins, a discharge port for discharging coins, a storage unit for storing bills and coins, and bills and coins taken out from the storage unit. It is provided with a mechanical mechanism for discharging bills and coins from a bill slot and a discharge port, and a mechanical mechanism for storing bills and coins inserted from the bill slot and the slot. Further, the cash processing mechanism 202 is provided with an imaging unit and other measuring units, and is provided with a functional unit for acquiring feature information for determining the amount of inserted bills and money.

The connection unit 203 is a connector for connecting a wired cable, outputs information from the automatic change machine 200 to the station affairs equipment 100 via the wired cable, and automatically outputs information from the station affairs equipment 100 via the wired cable. Output to the change machine 200.

The storage unit 208 is realized by, for example, a RAM, a ROM, an HDD, or the like. The storage unit 208 stores, for example, change machine log information 281 and the like.

FIG. 7 is a diagram showing an example of the contents of the change machine log information 281. The change machine log information 281 is information indicating a record of processing executed by the automatic change machine 200. The change machine log information 281 is, for example, information in which the deposit amount (J), the settlement amount (K), the withdrawal amount (L), the change machine balance (M), the connection status, and the like are associated with the date and time. The date and time is the date and time when each process was executed. The deposit amount (J) is the amount of banknotes or money inserted into the automatic change machine 200. The settlement amount (K) is the amount when the settlement process is instructed by the station affairs equipment 100. The withdrawal amount (L) is the amount of banknotes or money discharged from the automatic change machine 200. The change machine balance (M) is a predicted value of the balance of the automatic change machine 200 derived based on the processing by the automatic change machine 200. The change machine balance (M) is derived by adding the amount of banknotes or money inserted to the amount of deposit first inserted into the automatic change machine 200 and subtracting the amount of banknotes or money discharged. Will be done. The connection status is information indicating the connection status between the station service equipment 100 and the automatic change machine 200.

Returning to FIG. 6, the processing unit 209 will be described. The processing unit 209 includes, for example, a change processing unit 290, a management unit 295, and a display control unit 296. Some or all of these components are realized by, for example, a processor such as a CPU executing a program (software) stored in the storage unit 208. Further, some or all of the functions of these components may be realized by hardware such as LSI, ASIC, FPGA, GPU, or may be realized by collaboration between software and hardware. ..

The change processing unit 290 executes various processes related to cash by the automatic change machine 200. For example, the change processing unit 290 executes a deposit process, a withdrawal process, a settlement process, and a notification process. The change processing unit 290 includes, for example, a deposit processing unit 291 that executes these processes, a withdrawal processing unit 292, a settlement processing unit 293, and a notification processing unit 294.

When a bill or coin is inserted, the deposit processing unit 291 derives the amount (deposit amount) of the bill or coin inserted into the automatic change machine 200 based on the feature information acquired by the cash processing mechanism 202. The deposit processing unit 291 stores the information indicating the derived deposit amount in the storage unit 208 as a part of the change machine log information 281. Further, the deposit processing unit 291 controls the cash processing mechanism 202 to store the inserted banknotes and money in a predetermined place in the storage unit.

The withdrawal processing unit 292 controls the cash processing mechanism 202 when the withdrawal amount is instructed by the staff using the operation unit 201 during the operation in the independent mode, and the bills corresponding to the withdrawal amount from the storage unit or the like. Take out the money and discharge it to the outside.

When the settlement amount is input from the station affairs equipment 100 during the operation in the cooperation mode, the settlement processing unit 293 setstles the settlement amount in cooperation with the payment processing unit 291. For example, the settlement processing unit 293 subtracts the settlement amount input from the station affairs equipment 100 from the deposit amount derived by the deposit processing unit 291. If the deposit amount is larger than the settlement amount, the banknotes and coins corresponding to the deposit amount minus the settlement amount are discharged as change. In addition, the settlement processing unit 293 stores information indicating the settlement amount, the amount of change, and the like in the storage unit 208 as a part of the change machine log information 281.

The management unit 295 stores the processing record by the automatic change machine 200 in the storage unit 208 as a part of the change machine log information 281. For example, the management unit 295 stores the deposited amount in the deposit amount (J), the settlement processed amount in the settlement amount (K), and the withdrawal processed amount in the withdrawal amount (L). .. Further, the management unit 295 derives the balance of cash stored in the automatic change machine 200 and stores it as the balance of the change machine (M). For example, when the deposit process is executed, the deposit amount (J) is added to the latest change machine balance (M) to derive the change machine balance (M). When the withdrawal process is executed, the withdrawal amount (L) is subtracted from the latest change machine balance (M) to derive the change machine balance (M).

In addition, when the management unit 295 is instructed by the station affairs equipment 100 to transmit information indicating the balance of cash currently stored in the automatic change machine 200, the management unit 295 will use the latest change machine balance (change machine log information 281). M) is read out, and information indicating the read-out change machine balance (M) is transmitted to the station service equipment 100.

The display control unit 296 generates a predetermined display screen, and causes the display unit 204 to display the generated display screen. The display control unit 296 causes the display unit 204 to display, for example, the deposit amount and the withdrawal amount input by using the operation unit 201, the processing result by the automatic change machine 200, and the like.

Next, an example of the overall processing by the station affairs equipment 100 will be described. FIG. 8 is a flowchart showing an example of overall processing by the station affairs equipment 100. First, when the management unit 196 receives the information indicating the deposit from the automatic change machine 200 using the connection unit 103, the management unit 196 sets the date and time at that time as the "change machine balance (B)" of the station affairs equipment log information 182. The deposit is stored in the storage unit 108 in association with the information shown (step S101). For example, the management unit 196 writes the deposit "200,000" in the "change machine balance (B)" of the station affairs equipment log information 182.

Next, when the operation unit 101 receives input for various input items related to station affairs processing from the staff (step S103) and is instructed to execute the station affairs processing (step S105), the station affairs processing unit 191 gives an instruction. The station affairs process is executed (step S107). For example, the station affairs processing department 191 executes a ticketing process for a commuter pass of 35,000 yen.

The change machine control unit 192 determines whether the automatic change machine 200 is connected or disconnected (step S109). When the automatic change machine 200 is disconnected, the change machine control unit 192 outputs information indicating the amount of receipt or refund to the display control unit 193. The display control unit 193 generates a display screen instructing the staff to execute cash processing of the receipt or refund amount, and displays it on the display unit 104 (step S111). Then, the management unit 196 stores the record of the station affairs processing in the storage unit 108 as a part of the station affairs equipment log information 182 (step S113).

For example, the display control unit 193 causes the display unit 104 to display a display screen instructing the staff to execute the settlement process of the collected amount “35,000 yen”. As a result, the clerk stores, for example, 35,000 received from the user in a safe provided at hand. Then, the management unit 196 writes "35,000" in the "receipt or refund amount (A)" of the station affairs equipment log information 182. In addition, the management department 196 calculates the amount (185,000) obtained by subtracting the commuter pass fee (35,000) from the deposit (200,000) in the "change machine balance (B)" of the station affairs equipment log information 182. Write to. In addition, the management unit 196 writes "disconnecting" in the "connection status" of the station affairs equipment log information 182.

On the other hand, in step S109, when the automatic change machine 200 is connected, the change machine control unit 192 outputs a receipt or refund amount and instructs the automatic change machine 200 to execute a predetermined process ( Step S115). Next, the management unit 196 stores the record of the station affairs processing in the storage unit 108 as a part of the station affairs equipment log information 182 (step S117). For example, the change machine control unit 192 instructs the automatic change machine 200 to execute the settlement process of the collected amount "35,000 yen". Then, the management unit 196 writes "35,000" in the "receipt or refund amount (A)" of the station affairs equipment log information 182. In addition, the management department 196 calculates the amount (185,000) obtained by subtracting the commuter pass fee (35,000) from the deposit (200,000) in the "change machine balance (B)" of the station affairs equipment log information 182. Write to. In addition, the management unit 196 writes "connecting" in the "connection status" of the station affairs equipment log information 182. The process of step S117 may be omitted.

Next, an example of the entire processing by the automatic change machine 200 will be described. FIG. 9 is a flowchart showing an example of the entire processing by the automatic change machine 200. The processes of steps S201 to S209 described below are processes when operating in the cooperative mode, and the processes of steps S211 to S221 are processes when operating in the independent mode.

The change processing unit 290 determines whether or not a predetermined instruction has been input from the station affairs equipment 100 using the connection unit 203 (step S201). When a predetermined instruction is input, the change processing unit 290 determines the process to be executed based on the input predetermined instruction, and instructs the corresponding processing unit to execute the process.

For example, it is assumed that the settlement process of the usage ticket issued by the station affairs equipment 100 is instructed. When the banknotes and coins received by the staff from the user are inserted into the automatic change machine 200, the deposit processing unit 291 executes the deposit process (step S203). Then, the settlement processing unit 293 executes the settlement processing based on the settlement amount input from the station affairs equipment 100 (step S205). When there is change, the settlement processing unit 293 discharges banknotes and coins in an amount corresponding to the change (step S207). Then, the management unit 295 stores these processing results in the storage unit 208 as a part of the change machine log information 281 (step S209).

On the other hand, in step S201, when there is no predetermined instruction from the station affairs equipment 100, the change processing unit 290 determines whether or not there is a payment instruction from the staff using the operation unit 201 (step S211). When there is a deposit instruction, the deposit processing unit 291 executes the deposit process based on the deposit amount input from the staff using the operation unit 201 (step S213). When there is change, the deposit processing unit 291 discharges banknotes and coins in an amount equivalent to the change. Then, the management unit 295 stores the deposit amount in the storage unit 208 as a part of the change machine log information 281 (step S215).

Next, the change processing unit 290 uses the operation unit 201 to determine whether or not there is a withdrawal instruction from the staff (step S217). When the withdrawal is instructed, the withdrawal processing unit 292 executes the withdrawal processing based on the withdrawal amount input from the staff using the operation unit 201 (step S219). Then, the management unit 295 stores the withdrawal amount in the storage unit 208 as a part of the change machine log information 281 (step S221).

Next, an example of processing immediately after the connection with the automatic change machine 200 by the station affairs equipment 100 will be described. FIG. 10 is a flowchart showing an example of processing immediately after the connection with the automatic change machine 200 by the station service equipment 100. The station affairs equipment 100 executes the following processing in a state where the automatic change machine 200 is disconnected.

First, the change machine control unit 192 determines whether or not it is connected to the automatic change machine 200 (step S131). When connected to the automatic change machine 200, the display control unit 193 causes the display unit 104 to display a screen for confirming with the staff whether or not to execute the complementary process during the disconnection. When a staff member instructs the execution of the complement processing during the disconnection using the operation unit 101 (step S133), the specific unit 195 specifies the disconnection period to be the target of the complement process during the disconnection (step S135).

Next, the management unit 196 derives the income and expenditure amount (D) during the separation for the separation period to be the target of the supplementary processing during the separation specified in step S135, and stores it in the storage unit 108. Then, the display control unit 193 causes the display unit 104 to display the income and expenditure amount (D) being separated (step S137). For example, the management unit 196 adds up the "receipt or refund amount (A)" corresponding to the connection status of "disconnecting" in the station affairs equipment log information 182 for each unit of disconnection period, and is disconnecting. The balance amount (D) is derived. When the target period of the supplementary processing during the separation is 2 units or more, the management unit 196 is separating by adding up the total value of the "receipt or refund amount (A)" derived for each unit during the separation period. The balance amount (D) of may be derived.

Next, the change machine control unit 192 transmits a command instructing the automatic change machine 200 to transmit information indicating the current balance, and acquires the information indicating the change machine balance (F) from the automatic change machine 200 ( Step S141). Here, the display control unit 193 may display the acquired change machine balance (F) on the display unit 104.

The change machine control unit 192 refers to the disconnection period management information 183 of the storage unit 108, and subtracts the balance amount (D) during the disconnection from the balance (C) at the time of disconnection to obtain the predicted balance (E) at the time of connection. It is derived and stored in the storage unit 108. The display control unit 193 may display the derived estimated balance (E) at the time of connection on the display unit 104 (step S143).

Then, the change machine control unit 192 subtracts the change machine balance (F) acquired in step S143 from the predicted balance (E) at the time of connection derived in step S143, so that the balance difference (G) at the time of first connection is subtracted. ) Is derived and stored in the storage unit 108. The display control unit 193 may display the derived first connection balance difference (G) on the display unit 104 (step S145).

The print control unit 197 refers to the disconnection period management information 183 and controls the print unit 106 so as to print the predetermined information on the form (step S147).

Next, the change machine control unit 192 outputs a command for instructing the deposit processing or the withdrawal process of the first connection balance difference (G) derived in step S145 to the automatic change machine 200 (step S149). When the automatic change machine 200 deposits the balance difference (G) at the time of the first connection according to the instruction of the change machine control unit 192, the automatic change machine 200 discharges the amount equal to or more than the balance difference (G) at the time of the first connection as change. On the other hand, when the withdrawal process of the balance difference (G) at the time of the first connection is performed, the automatic change machine 200 discharges the balance difference (G) at the time of the first connection without excess or deficiency.

This eliminates the need for staff to calculate the balance during disconnection. In addition, it is not necessary to take out the cash handled by the station affairs processing during separation from the safe in just proportion. Further, it is not necessary to operate the automatic change machine 200 for depositing or withdrawing the balance amount (D) being separated from the automatic change machine 200. Therefore, the work load of the staff can be reduced.

Next, an example of the completion process during separation will be described. FIG. 11 is an image diagram showing an example of complementary processing during separation. In this example, it is assumed that only the cash in the safe is used for station affairs processing during the separation period, and the cash of the automatic change machine 200 is used for purposes other than station affairs processing.

It is assumed that 60,000 yen was collected by the station affairs processing by the station affairs equipment 100 during the disconnection period. In addition, it is assumed that during the disconnection period, the staff used the safe to process the station affairs, and the cash of 60,000 yen received by the station affairs processing was stored in the safe. Further, it is assumed that the staff withdraws 10,000 from the automatic change machine 200 to 10,000 for purposes other than station affairs processing during the disconnection period.

In this case, the station service equipment 100 has a collection amount of 60,000 yen during disconnection, a change machine balance (F) of 190,000 yen managed by the automatic change machine 200 when connected, and a balance difference at the time of the first connection. (G) 70,000 yen, withdrawal 10,000 yen from the automatic change machine 200 being disconnected (corresponding to the balance (H) at the time of the second connection), etc. are displayed on the display unit 104 or on the form. Can be printed. Therefore, the clerk does not need to calculate these amounts by himself / herself at the time of connection, and the work load of the clerk is reduced.

Further, when the automatic change machine 200 is connected, the first connection balance difference (G), which is the difference between the connection time predicted balance (E) and the change machine balance (F), is 70,000 yen and is separated. It does not match the balance amount (D) of 60,000 yen. For this reason, the staff member pays 10,000 yen, which is the difference between the balance difference (G) at the time of the first connection and the balance amount (D) 60,000 yen being separated, from the automatic change machine 200 for purposes other than station affairs processing. You can confirm that you have been paid. Even if the station affairs equipment 100 does not display the withdrawal amount of 10,000 yen during the disconnection on the display unit 104, the difference between the balance difference (G) at the time of the first connection and the balance amount (D) during the disconnection. By displaying on the display unit 104 that the amount is 10,000 yen, the staff member can check the balance of the change machine managed by the station service equipment 100 and the actual change stored in the automatic change machine 200 during the disconnection period. It can be recognized that the error of the machine balance is 10,000 yen.

In addition, the station affairs equipment 100 derives the amount (70,000 yen) obtained by subtracting the balance at the time of the second connection-10,000 yen from the balance amount (D) 60,000 yen being separated, and uses the derived amount. The automatic change machine 200 may be instructed to process the corresponding cash deposit. The clerk takes out 70,000 yen from the safe and deposits it in the automatic change machine 200. By doing this, the balance of the safe will be reduced by 10,000 yen at the deadline, so it is possible to confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station affairs processing. it can.

FIG. 12 is an image diagram showing another example of the complement processing during separation. In this example, it is assumed that both the cash in the safe and the cash in the automatic change machine 200 are used for station affairs processing during the separation period.

For example, it is assumed that 60,000 yen is collected by the station affairs processing by the station affairs equipment 100 during the separation period. In addition, during the disconnection period, the staff will use the cash in the safe at hand to process the station affairs, and the cash in the safe will increase by 40,000 yen. Further, it is assumed that during the disconnection period, the staff operates the automatic change machine 200 in the independent mode to make deposits and withdrawals, and the automatic change machine 200 is deposited with cash of 20,000 yen. Further, it is assumed that the staff withdraws 10,000 yen from the automatic change machine 200 for purposes other than station affairs processing during the disconnection period.

In this case, the station service equipment 100 has a collection amount of 60,000 yen during disconnection, a change machine balance (F) of 210,000 yen managed by the automatic change machine 200 when connected, and a balance difference at the time of the first connection. (G) 50,000 yen, deposit 20,000 yen to the automatic change machine 200 being disconnected, withdrawal 10,000 yen from the automatic change machine 200 being disconnected, balance (H) 10,000 at the time of the second connection, etc. Can be displayed on the display unit 104 or printed on a form. Therefore, the clerk does not need to calculate these amounts by himself / herself at the time of connection, and the work load of the clerk is reduced.

Further, when the automatic change machine 200 is connected, the first connection balance difference (G), which is the difference between the connection time predicted balance (E) and the change machine balance (F), is 50,000 yen and is separated. It does not match the balance amount (D) of 60,000 yen. For this reason, the staff member has withdrawn the difference of 10,000 yen between the balance difference (G) at the time of the first connection and the balance amount (D) being separated from the automatic change machine 200 for purposes other than station affairs processing. You can confirm that. Even if the station affairs equipment 100 does not display the withdrawal amount of 10,000 yen during the disconnection on the display unit 104, the difference between the balance difference (G) at the time of the first connection and the balance amount (D) during the disconnection. By displaying on the display unit 104 that the amount is 10,000 yen, the staff member can check the balance of the change machine managed by the station service equipment 100 and the actual change stored in the automatic change machine 200 during the disconnection period. It can be recognized that the error of the machine balance is 10,000 yen.

In addition, the station affairs equipment 100 derives an amount (50,000 yen) obtained by subtracting the balance at the time of the second connection of 10,000 yen from the balance amount (D) of 60,000 yen being separated, and corresponds to the derived amount. The automatic change machine 200 may be instructed to process the cash deposit. The clerk takes out 50,000 yen from the safe and deposits it in the automatic change machine 200. By doing this, the balance of the safe will be reduced by 10,000 yen at the deadline, so it is possible to confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station affairs processing. it can.

FIG. 15 is an image diagram showing an example of complementary processing during separation. In this example, it is assumed that the cash in the safe was not used for station affairs processing during the separation period, and only the cash of the automatic change machine 200 was used for station affairs processing.

It is assumed that 60,000 yen was collected by the station affairs processing by the station affairs equipment 100 during the disconnection period. Further, it is assumed that during the disconnection period, the staff operates the automatic change machine 200 in the independent mode to make deposits and withdrawals, and the automatic change machine 200 is deposited with cash of 60,000 yen. Further, it is assumed that the staff withdraws 10,000 from the automatic change machine 200 to 10,000 for purposes other than station affairs processing during the disconnection period.

In this case, the station service equipment 100 has a collection amount of 60,000 yen during disconnection, a change machine balance (F) of 250,000 yen managed by the automatic change machine 200 when connected, and a balance difference at the time of the first connection. (G) -10,000 yen, deposit of 60,000 yen to the automatic change machine 200 being separated, 10,000 yen withdrawal from the automatic change machine 200 being separated, etc. can be displayed on the display unit 104. It can be printed on the form. Therefore, the clerk does not need to calculate these amounts by himself / herself at the time of connection, and the work load of the clerk is reduced.

When the automatic change machine 200 is connected, the first connection balance difference (G), which is the difference between the connection time predicted balance (E) and the change machine balance (F), is -10,000 yen. It matches the withdrawal amount of 10,000 yen during the separation. Therefore, the staff can confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station affairs processing. Even if the station affairs equipment 100 does not display the withdrawal amount of 10,000 yen during disconnection on the display unit 104, the display unit indicates that the balance difference (G) at the time of the first connection is -10,000 yen. By displaying it on 104, the staff member can see that the error between the balance of the change machine managed by the station affairs equipment 100 and the actual balance of the change machine housed in the automatic change machine 200 during the disconnection period is 10,000 yen. You can recognize that there is.

In addition, the station affairs equipment 100 has derived and derived an amount (10,000 yen) obtained by subtracting the balance (H) of 50,000 yen at the time of the second connection from the balance amount (D) of 60,000 yen being separated. The automatic change machine 200 may be instructed to process the deposit of cash corresponding to the amount of money. The clerk takes out 10,000 yen from the safe and deposits it in the automatic change machine 200. By doing this, the balance of the safe will be reduced by 10,000 yen at the deadline, so it is possible to confirm that 10,000 yen has been withdrawn from the automatic change machine 200 for purposes other than station affairs processing. it can.

According to at least one embodiment described above, the connection unit 103 connected to the automatic change machine 200, the station affairs processing unit 191 that executes the station affairs processing that involves the collection or refund of cash, and the station affairs processing unit 191. Based on the result of the station affairs processing by, the management unit 196 that derives the total amount of cash received or refunded by the station affairs processing during the period separated from the automatic change machine 200 is connected to the automatic change machine 200. If the cash is collected or refunded by the station affairs processing, the connection unit 103 is used to instruct the automatic change machine 200, and the separated automatic change machine 200 is connected to the station affairs equipment 100. A change machine that instructs the automatic change machine 200 to send at least one of information indicating the balance of cash stored in the automatic change machine 200 and information indicating the amount of money deposited or withdrawn to the automatic change machine 200. To the total amount of money derived by the control unit 192 and the management unit 196, the balance of cash stored in the automatic change machine 200 received from the automatic change machine 200, or the balance of cash stored in the automatic change machine 200. The notification unit (display unit 104, display control unit 193, printing unit 106) notifies the user by displaying the amount of money derived based on the method on the display unit 104 or printing it on the medium. By providing the print control unit 197), it is possible to contribute to reducing the work load of the staff.

Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention as well as the invention described in the claims and the equivalent scope thereof.

1 ... Station affairs system, 100 ... Station affairs equipment, 101 ... Operation unit, 102 ... Ticketing mechanism, 103 ... Connection unit, 104 ... Display unit, 105 ... Communication unit, 106 ... Printing unit, 108 ... Storage unit, 109 ... Processing Department, 181 ... Ticketing registration information, 182 ... Station affairs equipment log information, 183 ... Separation period management information, 191 ... Station affairs processing department, 192 ... Change machine control unit, 193 ... Display control unit, 194 ... Communication control unit, 195 ... Specific unit, 196 ... Management unit, 197 ... Print control unit, 200 ... Automatic change machine, 201 ... Operation unit, 202 ... Cash processing mechanism, 203 ... Connection unit, 204 ... Display unit, 208 ... Storage unit, 209 ... Processing Department, 281 ... Change machine log information, 290 ... Change processing unit, 291 ... Deposit processing unit, 292 ... Withdrawal processing unit, 293 ... Settlement processing unit, 294 ... Notification processing unit, 295 ... Management unit, 296 ... Display control unit , 300 ... Upper server

Claims (9)

The connection part connected to the change machine and
The station affairs processing department that executes station affairs processing that involves the collection or refund of cash,
Based on the result of the station affairs processing by the station affairs processing department, the management department that derives the total amount of cash received or refunded by the station affairs processing during the period separated from the change machine.
When connected to the change machine, the connection unit is used to instruct the change machine to process cash collected or refunded by the station service, and the separated change machine is connected to the station equipment. When connected, instruct the change machine to send at least one of information indicating the balance of cash stored in the change machine and information indicating the amount of money deposited or withdrawn to the change machine. Change machine control unit and
The total amount derived by the management unit and the balance of cash stored in the change machine received from the change machine, or the amount derived based on the balance of cash stored in the change machine. A station service device including a notification unit that notifies the user by at least one of displaying on the display unit and printing on the medium. When the separated change machine is connected to the station service equipment, the change machine control unit
Instruct the change machine to process cash deposits or withdrawals corresponding to the total amount derived by the management unit.
The station affairs equipment according to claim 1. The management department
The first difference, which is the difference between the total amount of cash deposited or withdrawn to the change machine and the total amount of cash received or refunded in the station service processing during the period when the change machine is disconnected, is calculated. Derived and
The notification unit
Notify the user of the first difference derived by the management unit.
The station affairs equipment according to claim 1 or 2. The change machine control unit
Instruct the change machine to process cash deposits or withdrawals corresponding to the first difference.
The station affairs equipment according to claim 3. The management department
A second difference, which is the difference between the balance of cash stored in the change machine when the change machine is disconnected and the balance of cash stored in the change machine received from the change machine, is derived.
The notification unit
Notify the user of the second difference derived by the management unit.
The station affairs equipment according to any one of claims 1 to 4. The change machine control unit
Instruct the change machine to perform processing related to cash deposit or withdrawal corresponding to the value obtained by subtracting the second difference from the total amount derived by the management unit.
The station affairs equipment according to claim 5. Further provided with a specific unit that outputs information regarding at least one period during which the change machine is disconnected from the connection portion based on the information indicating the connection status with the change machine.
The management department
In the first period in which the change machine is disconnected and in the second period in which the change machine is disconnected with a connection period between the first period, the receipt or refund was made in the station service processing. Derivation of total cash value,
The station affairs equipment according to any one of claims 1 to 5. The computer
Perform station affairs processing with cash collection or refund,
Based on the result of the station affairs processing, the total amount of cash received or refunded by the station affairs processing is derived during the period separated from the change machine connected by using the connection part.
When connected to the change machine, the change machine is instructed to process the cash collected or refunded by the station service processing using the connection unit.
When the separated change machine is connected to the station affairs equipment, at least one of the information indicating the balance of cash stored in the change machine and the information indicating the amount of money deposited or withdrawn to the change machine. Instruct the change machine to send one
The displayed total amount and the amount of money derived based on the balance of cash stored in the change machine received from the change machine or the balance of cash stored in the change machine are displayed. Notify the user by at least either displaying on or printing on the medium.
Station affairs processing support method. On the computer
Perform station affairs processing with cash collection or refund,
Based on the result of the station affairs processing, the total amount of cash received or refunded by the station affairs processing is derived during the period separated from the change machine connected by using the connection part.
When connected to the change machine, the change machine is instructed to process cash collected or refunded by the station service process using the connection unit.
When the separated change machine is connected to the station affairs equipment, at least one of the information indicating the balance of cash stored in the change machine and the information indicating the amount of money deposited or withdrawn to the change machine. Instruct the change machine to send one
The displayed total amount and the amount of money derived based on the balance of cash stored in the change machine received from the change machine or the balance of cash stored in the change machine are displayed. Notify the user by at least one of displaying on the screen or printing on the medium.
program.

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