JP2020149457A - Order management device, order management system, and program - Google Patents

Abstract

To provide an order management device in which when provision of a merchandise is delayed, the merchandise is kept to be provided fair to customers.SOLUTION: A order management device is given in which an order management unit controls, when orders of merchandise are received from input terminals receiving an order of merchandise for each classification and when the unprocessed number of merchandise included in the classification of the ordered merchandise becomes the warning threshold value prescribed in advance for the classification or more, each of the input terminals to suppress an order of merchandise included in the classification; and a control release unit controls, when the unprocessed number of merchandise included in the classification of the suppressed orders becomes less than the cancellation threshold value prescribed in advance, each of the input terminals to cancel the suppression of the merchandise included in the classification.SELECTED DRAWING: Figure 1

Description

The present invention relates to an order management device, an order management system, and a program.

In recent years, a so-called table top ordering system has been introduced in restaurants, especially restaurants such as pubs and yakiniku restaurants, which have a relatively large number of orders. The tabletop ordering system is composed of an input terminal operated by the customer and inputting the order by the customer, a plurality of output devices (printers and displays), and an order management device for controlling these.

As a technique related to the table top ordering system, for example, there is a technique of Patent Document 1. In Patent Document 1, the order terminal (input terminal) for inputting a customer's order operates as an input mode in either a staff mode operated by a clerk or a customer mode operated by the customer. The ordering terminal sends only the initial information of the customer including at least the table number entered in the staff mode to the management terminal. When a new order is accepted by the management terminal, the input mode automatically shifts from the staff mode to the customer mode when the new order is accepted, and the order can be input.

Japanese Unexamined Patent Publication No. 2013-137480

In the tabletop ordering system, unlike the case where employees use input terminals to input orders, at least one set of customers uses one input terminal and directly inputs orders at each input terminal. Because of this, a large number of input terminals are used. Therefore, there is a problem that the order input from each table is overlapped immediately after the store opens or at the peak time, and the amount of orders that cannot be handled in the kitchen is input at once, and the food serving is delayed.

As a method of preventing this situation, for example, when a certain number or more of orders are input, it is conceivable to stop accepting the order input from the input terminal. However, if you simply stop order entry at the upper limit, there will be a difference in the order entry status for each customer, and there will be customers who cannot enter orders even though they are seated. appear.

The present invention has been made in view of the above problems, and is an order management device, an order management system, and an order management system capable of maintaining a state in which products are provided fairly to customers when the provision of products to customers is delayed. The purpose is to provide a program.

In order to achieve the above object, the order management device according to the present invention receives an order for a product from each of the input terminals that accepts an order for the product for each classification, and the unprocessed number of the products included in the classification of the ordered product. However, when the warning threshold for the classification is exceeded, the order control unit that controls each of the input terminals to suppress the order of the products included in the classification, and the order are suppressed. When the unprocessed number of products included in the classification becomes less than the release threshold set in advance for the classification, the suppression of the products included in the classification is released for each of the input terminals. It is configured to include a control release unit to be controlled.

According to the present invention, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

Further, in the order management device of the present invention, a value lower than the warning threshold value of the classification may be set for the cancellation threshold value for each classification.

According to the present invention, the number of orders can be suppressed until there is a margin in the number of unprocessed stores.

Further, in the order management device of the present invention, the classification is configured to have a hierarchical structure including a plurality of layers including an upper layer and a lower layer, and the order control unit is an ordered product. Regarding the classification of the upper hierarchy including the classification of the lower hierarchy to which the member belongs, when the unprocessed number of products exceeds the warning threshold predetermined for the classification of the upper hierarchy, for each of the input terminals. , Controls to suppress orders for products included in the classification of the upper hierarchy, and for the classification of the upper hierarchy including the classification of the lower hierarchy to which the ordered product belongs, the unprocessed number of products is the relevant The unprocessed number of products that do not exceed the predetermined threshold for the classification of the upper hierarchy and are included in the classification of the lower hierarchy of the ordered products is the warning threshold predetermined for the classification of the lower hierarchy. In the case of exceeding the above, each of the input terminals may be controlled so as to suppress the order of the product included in the classification of the lower hierarchy.

According to the present invention, it is possible to provide products fairly to customers according to the processing power of each class of classification determined by the store.

Further, in the order management device of the present invention, the order control unit of the input terminal can be used when the number of unprocessed products included in the ordered product classification exceeds a predetermined upper limit value for the classification. For each, it may be controlled to prohibit the ordering of the products included in the category.

According to the present invention, it is possible to prohibit the ordering of goods when the processing amount that can be provided by the store is exceeded.

Further, in the order management device of the present invention, the upper limit value is based on a learned model that has been learned in advance to adjust the upper limit value, the warning threshold value, and the release threshold value by inputting information on the processing of the product. , The warning threshold value, and the release threshold value may be adjusted.

According to the present invention, the processing amount that can be provided by the store can be adjusted to an appropriate value.

Further, the input terminal of the present invention is an input terminal that accepts an order for a product for each classification, and is included in the classification of the product ordered by the communication unit that transmits the order of the product to the order management device and the order management device. When the unprocessed number of products to be processed exceeds the warning threshold set in advance for the classification, and the order of the products included in the classification is controlled to be suppressed, the predetermined classification and number of people Based on the upper limit of the number of orders for each combination, the upper limit of the number of orders for the products included in the category is determined according to the set number of people, the upper limit of the determined number of orders is displayed, and the determined upper limit is displayed. It is configured to include a request control unit for setting up to order.

According to the present invention, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

Further, in the order management system of the present invention, an input terminal that accepts an order for a product for each classification and an unprocessed number of products included in the classification of the ordered product that receives an order for the product from each of the input terminals are determined. An order control unit that controls each of the input terminals to suppress orders for products included in the classification when the warning threshold exceeds a predetermined warning threshold for the classification, and a classification in which orders are suppressed. When the unprocessed number of the included products becomes less than the release threshold predetermined for the classification, each of the input terminals is controlled to release the suppression of the products included in the classification. It is configured to include an order management device including a control release unit.

According to the present invention, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

Further, in the order management system of the present invention, when there is the suppressed classification, the input terminal determines an upper limit of the number of orders according to the number of people set in the input terminal for the products included in the classification. Then, the upper limit of the determined number of orders may be displayed, and the order may be set so that the order can be made up to the determined upper limit.

According to the present invention, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

Further, in the order management system of the present invention, the order control unit of the input terminal can be used when the number of unprocessed products included in the ordered product classification exceeds a predetermined upper limit value for the classification. Each of them is controlled to prohibit the ordering of the products included in the classification, and the input terminal prohibits the ordering of the products included in the classification when there is the prohibited classification. It may be displayed and set to prohibit orders.

According to the present invention, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

Further, the program of the present invention is a program for causing the computer to function as each part of the order management device of the present invention.

According to the present invention, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

According to the present invention, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

It is a figure which shows an example of the order management system which concerns on this embodiment. It is a block diagram which shows an example of the electric structure of the input terminal which concerns on this embodiment. It is a block diagram which shows an example of the electric structure of the order management apparatus which concerns on this embodiment. It is a block diagram which shows an example of the functional structure of the input terminal which concerns on this embodiment. It is a block diagram which shows an example of the functional structure of the order management apparatus which concerns on this embodiment. It is a figure which shows an example of the threshold value table of an order management apparatus. It is a flowchart for demonstrating the operation of the order management apparatus of this embodiment. It is a figure which shows an example of the threshold value table of an input terminal. It is a flowchart for demonstrating the operation of the request control part of the input terminal of this embodiment. It is a flowchart for demonstrating the operation of the display control part of the input terminal of this embodiment. It is a figure which shows an example of an order screen. It is a figure which shows an example of the case where the order of the product of the classification "one item" is displayed in the order screen. It is a figure which shows an example of the case where the upper limit number that can be ordered is displayed by the classification selected on the order screen. It is a figure which shows an example of the threshold value table of the order management apparatus which made classification into two layers. It is a figure which shows an example of the order screen of an input terminal when it is controlled to suppress the order of the sub-classification "udon / buckwheat noodles". It is a figure which shows an example of the order screen of the input terminal when it is controlled to prohibit the order of the sub-classification "udon, soba".

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

First, the outline of the embodiment of the present invention will be described. In the present embodiment, in order to solve the above problem, when an order for a product (food and drink) is received from an input terminal, the number of uncooked products (uncooked number) that has not yet been cooked is constant. When the warning threshold is reached, control is performed to suppress the acceptance of orders. For example, (1) an upper limit of a certain number of products that can be ordered is set for each input terminal (one set of customers), and order input is suppressed. (2) An upper limit value of products that can be ordered is set according to the number of customers set in each of the input terminals, and order input is suppressed.

Hereinafter, the configuration of the embodiment of the present invention will be described.

The configuration of the order management system according to the embodiment of the present invention will be described. As shown in FIG. 1, the order management system 10 according to the embodiment of the present invention functionally has a plurality of input terminals 20, an order management device 22, a printing device 24, and a cooking management device, as shown in FIG. 26, the serving management device 27, and the accounting device 28 are each connected to the network N via a router in the store such as Wi-Fi (registered trademark) or Bluetooth (registered trademark). The network N may be connected to the network N via wireless communication such as LTE via the Internet or the like.

The input terminal 20 according to the present embodiment is a tablet terminal that can order products installed at each table in the store. An application program for order input is pre-installed on the input terminal 20. On the input terminal 20, when the product classification is selected from the order screen, the products for each classification are displayed, and the order is input by touching the product of the classification. The input terminal 20 transmits the order information for ordering the product to the order management device 22 via the network N. Further, the input terminal 20 has an order mode and a management mode, and in the management mode, operations such as setting the number of visitors can be performed.

The order management device 22 according to the present embodiment is connected to the input terminal 20 via the network N. Further, the order management device 22 is also connected to each of the printing device 24, the cooking management device 26, the serving management device 27, and the accounting device 28.

As a premise, the order management process of the store managed by the order management device 22 is roughly divided into three processes of ordering, cooking, and serving, and the ordered product is cooked and served until the order is placed. It will be completed.

The order management device 22 receives the input information, manages the order information of the visitor's product, and controls so as to suppress or stop the order according to the number of uncooked orders. The input information includes either the order information of the product transmitted from the input terminal 20, the cooking completion information of the product transmitted from the cooking management device 26, or the serving completion information transmitted from the serving management device 27.

The printing device 24 prints a slip according to the order information of the visitor. The cooking management device 26 displays the order contents indicating the product and the quantity to be ordered, which is indicated by the order information of the visitor. In addition, the cooking management device 26 displays the status of orders in the store. The cooking management device 26 accepts the operation of completing the cooking of the product, and transmits the cooking completion information to the order management device 22. The serving management device 27 displays the order status of the store. The serving management device 27 receives the operation of the serving completion of the employee, and transmits the serving completion information to the order management device 22. The accounting device 28 performs accounting processing based on the slip information generated for each visitor. For example, a POS register or the like is applied to the accounting device 28.

FIG. 2 is a block diagram showing an example of the electrical configuration of the input terminal 20 according to the present embodiment.

As shown in FIG. 2, the input terminal 20 according to the present embodiment includes a control unit 31, a storage unit 32, a display unit 33, an operation unit 34, and a communication unit 35.

The control unit 31 includes a CPU (Central Processing Unit) 31A, a ROM (Read Only Memory) 31B, a RAM (Random Access Memory) 31C, and an input / output interface (I / O) 31D, and each of these units is via a bus. Are connected to each other.

Each functional unit including the storage unit 32, the display unit 33, the operation unit 34, and the communication unit 35 is connected to the I / O 31D. Each of these functional units can communicate with the CPU 31A via the I / O 31D.

The control unit 31 may be configured as a sub control unit that controls a part of the operation of the input terminal 20, or may be configured as a part of a main control unit that controls the overall operation of the input terminal 20. ..

As the storage unit 32, for example, an SSD (Solid State Drive), a flash memory, or the like is used. The storage unit 32 stores an order input program 32A for executing the order input process according to the present embodiment. Further, the threshold table 32B is stored in the storage unit 32. The order input program 32A may be stored in the ROM 31B.

For the display unit 33, for example, a liquid crystal display (LCD: Liquid Crystal Display), an organic EL (Electro Luminescence) display, or the like is used. The display unit 33 has a touch panel for the customer to operate the input terminal 20 integrally with the display surface. The operation unit 34 is provided with a power button, various operation buttons, and the like. The communication unit 35 is connected to the network N1 and communicates with the order management device 22 via the network N. In the case of the present embodiment, the communication unit 35 and the network N are connected via wireless communication.

In the present embodiment, a tablet terminal dedicated to a store will be illustrated as an example of the input terminal 20, but for example, a smartphone, a tablet terminal device, or the like may be provided with a function as the input terminal 20. Good. The input terminal 20 is directly operated by the customer to select a product from the order screen and place an order.

The CPU 31A of the input terminal 20 according to the present embodiment functions as each unit shown in FIG. 4 by writing the order input program 32A stored in the storage unit 32 into the RAM 31C and executing the program.

FIG. 3 is a block diagram showing an example of the electrical configuration of the order management device 22 according to the present embodiment.

As shown in FIG. 3, the order management device 22 according to the present embodiment includes a control unit 11, a storage unit 12, a display unit 13, an operation unit 14, and a communication unit 15.

The control unit 11 includes a CPU 11A, a ROM 11B, a RAM 11C, and an I / O 11D, and each of these units is connected via a bus.

Each functional unit including the storage unit 12, the display unit 13, the operation unit 14, and the communication unit 15 is connected to the I / O 11D. Each of these functional units can communicate with the CPU 11A via the I / O 11D.

The control unit 11 may be configured as a sub control unit that controls a part of the operation of the order management device 22, or may be configured as a part of a main control unit that controls the overall operation of the order management device 22. May be good. For example, an integrated circuit such as an LSI (Large Scale Integration) or an IC (Integrated Circuit) chipset is used for a part or all of each block of the control unit 11. An individual circuit may be used for each of the above blocks, or a circuit in which a part or all of them are integrated may be used. Each of the above blocks may be provided integrally, or some blocks may be provided separately. In addition, a part of each of the above blocks may be provided separately. The integration of the control unit 11 is not limited to the LSI, and a dedicated circuit or a general-purpose processor may be used.

As the storage unit 12, for example, an HDD (Hard Disk Drive), SSD, flash memory, or the like is used. The storage unit 12 stores an order management program 12A for executing various processes according to the present embodiment. The order management program 12A may be stored in the ROM 11B. Further, the threshold table 12B is stored in the storage unit 12.

The order management program 12A may be pre-installed in, for example, the order management device 22. Further, the order management program 12A may be realized by storing it in a non-volatile storage medium or distributing it via a network and appropriately installing it in the order management device 22. Examples of non-volatile storage media include CD-ROMs (Compact Disc Read Only Memory), optical magnetic disks, HDDs, DVD-ROMs (Digital Versatile Disc Read Only Memory), flash memories, memory cards, and the like. To.

For the display unit 13, for example, a liquid crystal display (LCD), an organic EL display, or the like is used.

The operation unit 14 is provided with a group of operation keys for receiving various instructions from the operator of the order management device 22.

The communication unit 15 is connected to the network N and communicates with each of the order management device 22, the printing device 24, the cooking management device 26, and the accounting device 28 via the network N1. The communication unit 15 is also connected to a router (not shown), and is also connected to an external network such as the Internet via the router.

The CPU 11A of the order management device 22 according to the present embodiment functions as each unit shown in FIG. 5 by writing the order management program 12A stored in the storage unit 12 into the RAM 11C and executing the program.

FIG. 4 is a block diagram showing an example of the functional configuration of the input terminal 20 according to the present embodiment.

As shown in FIG. 4, the CPU 31A of the input terminal 20 according to the present embodiment functions as a request control unit 50 and a display control unit 52. The specific function of the input terminal 20 will be described later in the description of the operation.

FIG. 5 is a block diagram showing an example of the functional configuration of the order management device 22 according to the present embodiment.

As shown in FIG. 5, the CPU 11A of the order management device 22 according to the present embodiment functions as an order management unit 60, an order control unit 62, and a control release unit 64. The order management device 22 performs various processes based on the threshold table 12B described below, and specific functions will be described later in the description of the operation.

FIG. 6 is a diagram showing an example of the threshold table 12B of the order management device 22. As shown in FIG. 6, the threshold table 12B is a table in which various thresholds such as an upper limit value of the number of uncooked foods, a warning threshold value, and a release threshold value are set for each product classification. The upper limit is the number of uncooked products that cannot be handled any more in the kitchen of the store, and is the value of the number of uncooked products that is the upper limit of the classification. When the upper limit is reached, orders in that category will be suspended. The warning threshold is a value indicating that the number of uncooked foods in the category has reached the warning range that causes trouble. When the warning threshold is reached, orders for that category are curtailed. The release threshold is the value of the number of uncooked items for which the suppression is released for the classification controlled to suppress the order. For example, for the classification "one item", the upper limit value is set to 100, the warning threshold value is set to 50, and the release threshold value is set to 30. The release threshold value shall be smaller than the warning threshold value. By setting the release threshold value to a value smaller than the warning threshold value, it is possible to suppress the number of orders until there is a margin in the unprocessed number of kitchens in the store. Specific products are associated with each category. In addition, various values of the upper limit value, the warning threshold value, and the release threshold value can be arbitrarily set according to the number of employees in the kitchen of the store. For setting various values, for example, if you set a large value for the classification of products that take time to cook (one item, fried food, etc.), and set a small value for the classification of products that do not take time to cook (skewers, drinks, etc.) Good.

Next, the operation of the order management system 10 will be described. First, the operation of the order management device 22 will be described. FIG. 7 is a flowchart for explaining the operation of the order management device 22 of the present embodiment. In the following processing, one of the control information "input prohibition request", "input prohibition request", and "suppression release request" is transmitted to the input terminal 20. In addition, the control information includes information on the classification to be controlled.

In step S100, the order management unit 60 determines whether or not the input information has been received, and if reception is specified, the process proceeds to step S102, and if not, the step S100 is repeated. The input information is either order information, cooking completion information, or serving completion information.

In step S102, the order management unit 60 determines whether or not the received input information is order information, and if it is order information, the process proceeds to step S108, and if it is not order information, the process proceeds to step S104.

In step S104, the order management unit 60 determines whether or not the received input information is cooking completion information, and if it is cooking completion information, the process proceeds to step S112, and if it is not cooking completion information, the serving completion information is received. The determination is made, and the process proceeds to step S106.

In step S106, the order management unit 60 performs the serving completion process, assuming that the received input information is the serving completion information.
The serving completion process is, for example, a process of checking the products for which the serving has been completed and notifying the printing device 24 and the cooking management device 26. Since the specific content of the serving completion process is not directly related to the process of the present embodiment, it is omitted.

In step S108, the order management unit 60 processes the order. The order processing is, for example, a process of recording the ordered product and notifying the printing device 24, the cooking management device 26, the serving management device 27, and the accounting device 28 according to the order contents. .. The specific content of the order processing is omitted because it is not directly related to the processing of the present embodiment.

In step S110, the order control unit 62 positively counts the number of uncooked products in the classification of the products subject to order processing by the number of orders. For example, when three products of the classification "one item" are ordered, the number of uncooked items of the classification "one item" is incremented by three. For example, if two items in the category "one item" are ordered and one item in the category "salad" is ordered, the number of uncooked items in the category "one item" is increased by two, and the uncooked items in the category "salad" are uncooked. Count up the number by 1.

In step S112, the order management unit 60 performs the cooking completion process. The cooking completion process is, for example, recording the completion of cooking for a product that has been cooked, and notifying the printing device 24, the cooking management device 26, the serving management device 27, and the accounting device 28 as necessary. Etc. The specific content of the cooking completion process is omitted because it is not directly related to the process of the present embodiment.

In step S114, the order control unit 62 counts the number of uncooked products in the category of the product subject to the cooking completion process negatively by the number of cooking completions. For example, when three products of the classification "one item" are cooked, the number of uncooked items of the classification "one item" is counted down by three. For example, if two products of the category "one item" are cooked and one product of the category "salad" is cooked, the number of uncooked items of the category "one item" is counted down by two and the uncooked items of the category "salad" are not cooked. Count down the number by 1.

In step S116, the order control unit 62 refers to the uncooked number of each category.

In step S118, the order control unit 62 determines whether or not there is a classification in which the number of uncooked foods is equal to or higher than the upper limit value. If not, the process proceeds to step S122.

In step S120, the order control unit 62 transmits an “input prohibition request” as control information to the input terminal 20 for the classification in which the number of uncooked foods is equal to or greater than the upper limit value.

In step S122, the order control unit 62 determines whether or not there is a classification in which the number of uncooked foods is equal to or higher than the warning threshold value, and if there is a classification of the warning threshold value or higher, the process proceeds to step S124, and the classification of the warning threshold value or higher is performed. If not, the process proceeds to step S125.

In step S124, the order control unit 62 transmits an “input suppression request” as control information to the input terminal 20 for the classification in which the number of uncooked foods is equal to or greater than the warning threshold value.

In step S125, the control release unit 64 determines whether or not there is a classification for which the "input suppression request" has been made, and if there is, the process proceeds to step S126, and if not, the process ends.

In step S126, the control release unit 64 determines whether or not there is a classification in which the number of uncooked foods is less than the release threshold, and if there is a classification of less than the release threshold, the process proceeds to step S128, and the classification of less than the release threshold is performed. If not, the process ends.

In step S128, the control release unit 64 transmits a “suppression release request” as control information to the input terminal 20 for the classification in which the number of uncooked foods is less than the release threshold.

In the flowchart of the operation of the order management device 22 described above, the command for canceling the input prohibition is not transmitted, but the input prohibition may be canceled together with the input suppression by the control information of the “suppression release request”. In this way, once input is prohibited, it is assumed that the response of the kitchen will overflow immediately, and input is prohibited until the number of uncooked dishes settles down to avoid overflow of the kitchen. it can. When canceling the input prohibition separately, a prohibition cancellation threshold value may be set. When setting the prohibition release threshold value, a process step for determining the release of the input prohibition and a process step for canceling the input prohibition may be provided during the transition from step S118 to step S122.

Next, the operation of the input terminal 20 will be described. The operation of the input terminal 20 will be described for each of the request control unit 50 and the display control unit 52.

Before explaining the action, the threshold table 32B used in the control of the request control unit 50 will be described. FIG. 8 is a diagram showing an example of the threshold table 32B of the input terminal 20. As shown in FIG. 8, the threshold table 32B is a table in which a specified number is set for each combination of product classification and the number of visitors set in the input terminal 22. When there is a number of people setting, for example, when the number of visitors is two for the classification "one item", the specified number is set to two. Therefore, when the number of orders for the products of the classification "one item" is suppressed, the number of "one item" items that can be ordered by the input terminal 20 is controlled to two. If there is no stipulation on the number of people, for example, the stipulated number is set to 2 for the classification "salad".

FIG. 9 is a flowchart for explaining the operation of the request control unit 50 of the input terminal 20 of the present embodiment.

In step S200, the request control unit 50 determines whether or not the control information has been received, and if reception is specified, the process proceeds to step S202, and if not, the step S200 is repeated.

In step S202, the request control unit 50 determines whether the control information is an "input prohibition request", and if it is an "input prohibition request", the process proceeds to step S206, and if the control information is not an "input prohibition request". The process proceeds to step S204.

In step S204, the request control unit 50 determines whether the control information is an "input suppression request", and if it is an "input suppression request", the process proceeds to step S208, and if the control information is not an "input suppression request". The process proceeds to step S214.

In step S206, the request control unit 50 sets the order operation of the input terminal 20 to be prohibited for the classification for which the "input prohibition request" is made. For example, the order management program 12A of the input terminal 20 may be set so that the order operation is prohibited when the specified number of the classification is set to 0.

In step S208, the request control unit 50 determines whether the input terminal 20 has a number of people set for the classification for which the "input suppression request" has been made, and if there is a number of people set, the process proceeds to step S210, and if there is a number of people set, the step Move to S212.

In step S210, the request control unit 50 can order the specified number of the threshold table 32B corresponding to the number of people set in the input terminal 20 for the products of the category in the order operation of the input terminal 20. Set as.

In step S212, the request control unit 50 sets the specified number of the classification in the threshold table 32B to the order upper limit number of the products of the classification in the input terminal 20.

In step S214, the request control unit 50 releases the restriction on the order for the classification for which the suppression release request has been made, assuming that the control information is the "suppression release request". For example, if the specified number of the classification is set to 9999, the order management program 12A of the input terminal 20 may be set so as to release the restriction on the order operation. In the present embodiment, a method of setting a specified number according to a human value in advance has been illustrated, but a method of simply multiplying the specified value by a human value to set the specified number is also possible.

FIG. 10 is a flowchart for explaining the operation of the display control unit 52 of the input terminal 20 of the present embodiment.

In step S300, the display control unit 52 accepts the selection of the classification on the order screen of the menu of the input terminal 20, and displays the order screen of the selected classification. FIG. 11 is a diagram showing an example of an order screen. As shown in FIG. 11, the order screen allows customers to touch and order products for each category. In FIG. 11, the category “one item” is selected and the product list is displayed.

In step S302, the display control unit 52 determines whether or not the order operation is set to be prohibited for the classification selected on the order screen, and if the order operation is prohibited, the process proceeds to step S304, and the order operation is performed. If it is not prohibited, the process proceeds to step S306.

In step S304, the display control unit 52 disables the ordering of the products of the category selected on the order screen. The display that prohibits ordering is, for example, a display such as graying out the product selection area on the order screen. FIG. 12 is a diagram showing an example of a case where an order for a product of the classification “one item” is not displayed on the order screen. As shown in FIG. 12, the area of each product on the order screen is displayed in gray to indicate to the customer that the order cannot be made. In the example of FIG. 12, in addition to the grayed out area of each product, the message "The kitchen is crowded. No more single dishes can be ordered." Is displayed.

In step S306, the display control unit 52 determines whether or not the order operation is suppressed for the classification selected on the order screen, and if it is suppressed, the process proceeds to step S308, and if it is not suppressed, the process proceeds to step S310. Transition.

In step S308, the display control unit 52 displays the maximum number of orders for the category. FIG. 13 is a diagram showing an example when the upper limit number that can be ordered in the classification selected on the order screen is displayed. In the example of FIG. 13, it is displayed that there is an upper limit of the number of items that can be ordered, such as "You can order up to 3 more dishes."

In step S310, the display control unit 52 accepts an order for a product of the category displayed on the order screen.

In step S312, the display control unit 52 determines whether or not the number of orders exceeds the specified number set for the classification, and if it exceeds the specified number, the process proceeds to step S304, and the specified number must be exceeded. If so, the process proceeds to step S314.

In step S314, the display control unit 52 determines whether or not the selection of the classification selected on the order screen has been completed. If so, the process ends, and if not, the process returns to step S310. Accept orders. The case where the classification selected on the order screen is completed is, for example, the case where the order confirmation button is pressed or the button for another classification is pressed.

As described above, according to the order management system according to the embodiment of the present invention, the product orders are received from each of the input terminals that accept the product orders for each category, and the products included in the ordered product classification. When the unprocessed number of products exceeds the warning threshold predetermined for the classification, each of the input terminals is controlled to suppress the ordering of the products included in the classification. In addition, when the unprocessed number of products included in the category in which orders are suppressed falls below the release threshold value set in advance for the category, control is performed so that the suppression of the products included in the category is released. .. As a result, the number of ordered products can be appropriately controlled according to the number of unprocessed products in the store. In addition, the upper limit of the number of orders according to the number of people set in the input terminal is determined, the upper limit of the determined number of orders is displayed, and the order can be set up to the determined upper limit. As a result, when the provision of the product to the customer is delayed, the state in which the product is provided fairly to the customer can be maintained.

The present invention is not limited to the above-described embodiment, and various modifications and applications are possible without departing from the gist of the present invention.

For example, in the above-described embodiment, the case where the classification is one layer has been described as an example, but the present invention is not limited to this. For example, it is possible to provide classifications of a plurality of layers and control so as to suppress orders for each classification layer. FIG. 14 is a diagram showing an example of the threshold table 12B of the order management device 22 having two layers of classification. In FIG. 14, it is divided into a major classification and a sub-classification, and an upper limit value, a warning threshold value, and a cancellation threshold value are set for each. In the example of FIG. 14, it is divided into a major category "one dish", a sub-category "pottery", and "udon / soba". Similarly, the threshold table 32B of the input terminal 20 is also set to a major classification and a sub-classification. The control of the suppression of the major classification in the order management device 22 is the same as that of the above-described embodiment. On the other hand, regarding the sub-classification, even if neither the upper limit value nor the warning threshold value is exceeded for the major classification "one item", if the upper limit value or the warning threshold value is exceeded for the sub-classification, an order is placed for the sub-classification. Control to suppress or stop. For example, if the number of uncooked products (udon) in the sub-category "Udon / Soba" is 40, the warning threshold exceeds 35, so orders for the sub-category "Udon / Soba" are suppressed. To control. The input terminal, that is, the major classification and the sub-classification, separately control the suppression and suspension of orders. FIG. 15 is a diagram showing an example of an order screen of the input terminal 20 when the order of the sub-classification “Udon / Soba” is controlled to be suppressed. As shown in Fig. 15, it is displayed that there is a limit to the order "Udon / Soba can be ordered up to 3 more items" so that it is superimposed on the product area of "Udon / Soba". There is. FIG. 16 is a diagram showing an example of an order screen of the input terminal 20 when the order of the sub-classification “Udon / Soba” is controlled to be prohibited. As shown in FIG. 16, in addition to graying out only the area of the "Udon / Soba" product, "Udon / Soba is ordered so as to overlap the area of the" Udon / Soba "product. "I can't do it." Is displayed to the effect that the order cannot be made. In this way, the classification is configured to have a hierarchical structure composed of a plurality of hierarchies including a higher hierarchy and a lower hierarchy, and order suppression and suspension are controlled for each hierarchy. As a result, the products can be provided fairly to the customers according to the processing power of each hierarchy of the classification determined by the store. Further, although the case of the two-layer classification of the major classification and the sub-classification has been described as an example, the same applies to the case of the classification of three or more layers.

Further, in the above-described embodiment, the case where the upper limit value, the warning threshold value, and the release threshold value are uniquely determined for each classification has been described as an example, but the present invention is not limited to this. For example, if the number of people in the kitchen varies depending on the day of the week or the time of day, it may be better to set a threshold value according to the number of people. Therefore, when the number of people in the kitchen is 3 to 5, 6 to 10, or the like, the threshold table 12B for each number of people may be provided. As a result, the products can be provided fairly to the customers according to the capacity of the staff of the store.

Further, the upper limit value, the warning threshold value, and the release threshold value may be automatically adjusted according to various variables by using a method such as deep learning. For example, using information about product processing (number of kitchens, kitchen staff level, average cooking completion time of products, etc.) as input to the trained model, adjust the upper limit, warning threshold, and release threshold. To do. As a result, the products can be provided fairly to the customers according to the situation of the store. The learning of the model is based on the information on the processing of the product recorded in the time series and the information of the upper limit value, the warning threshold value, and the set value of the release threshold value recorded in the time series, and the weight parameter of the neural network model such as CNN. You just have to learn.

N Network 11 Control unit 12 Storage unit 12A Order management program 12B Threshold table 13 Display unit 14 Operation unit 15 Communication unit 20 Input terminal 22 Order management device 24 Printing device 26 Cooking management device 27 Serving management device 28 Accounting device 31 Control unit 32 Storage Unit 32A Order input program 32B Threshold table 33 Display unit 34 Operation unit 35 Communication unit 50 Request control unit 52 Display control unit 60 Order management unit 62 Order control unit 64 Control release unit 100 Order management system

Claims (11)

Accepting product orders for each category When product orders are accepted from each of the input terminals and the unprocessed number of products included in the ordered product category exceeds the warning threshold set in advance for the category. An order control unit that controls each of the input terminals so as to suppress orders for products included in the category.
When the unprocessed number of products included in the category in which the order is suppressed becomes less than the release threshold predetermined for the classification, the suppression of the products included in the classification is applied to each of the input terminals. A control release unit that controls to release
Order management device including. The order management device according to claim 1, wherein a value lower than the warning threshold value of the classification is set for the release threshold value for each classification. The classification is configured to have a hierarchical structure composed of a plurality of hierarchies including a higher hierarchy and a lower hierarchy.
The order control unit
Regarding the classification of the upper hierarchy including the classification of the lower hierarchy to which the ordered product belongs, when the unprocessed number of products exceeds the warning threshold predetermined for the classification of the upper hierarchy, the input terminal For each of the above, control is performed so as to suppress orders for products included in the classification of the upper hierarchy.
Regarding the classification of the upper hierarchy including the classification of the lower hierarchy to which the ordered product belongs, the unprocessed number of products does not exceed the predetermined threshold value for the classification of the upper hierarchy, and the ordered product When the unprocessed number of products included in the lower hierarchy classification exceeds the warning threshold set in advance for the lower hierarchy classification, each of the input terminals is classified into the lower hierarchy classification. The order management device according to claim 1 or 2, which controls to suppress the order of the contained goods. When the unprocessed number of products included in the ordered product classification exceeds the upper limit value predetermined for the classification, the order control unit receives the products included in the classification for each of the input terminals. The order management device according to any one of claims 1 to 3, which controls so as to prohibit the ordering. With information about the processing of the product as input, the upper limit value, the warning threshold value, and the release threshold value are based on a trained model pre-learned to adjust the upper limit value, the warning threshold value, and the release threshold value. The order management device according to claim 4, wherein each value is adjusted. An input terminal that accepts product orders for each category.
A communication unit that sends product orders to the order management device,
The order management device controls to suppress orders for products included in the category when the number of unprocessed products included in the ordered product category exceeds the warning threshold value set in advance for the category. If done,
Based on a predetermined classification and the upper limit of the number of orders for each combination of the number of people, the upper limit of the number of orders according to the set number of people is determined for the products included in the classification, and the upper limit of the determined number of orders is determined. Is displayed, and the request control unit that sets the order so that the order can be placed up to the determined upper limit,
Input terminal including. An input terminal that accepts product orders for each category,
When an order for a product is received from each of the input terminals and the unprocessed number of products included in the ordered product classification becomes equal to or higher than a warning threshold set in advance for the classification, for each of the input terminals. , The order control unit that controls to suppress the order of the goods included in the classification, and the unprocessed number of the goods included in the classification in which the order is suppressed becomes less than the predetermined release threshold for the classification. In this case, an order management device including a control release unit that controls each of the input terminals to release the suppression of the products included in the category.
Order management system including. When there is the suppressed classification, the input terminal is the number of people set in the input terminal for the products included in the classification based on the upper limit of the number of orders for each combination of the predetermined classification and the number of people. The order management system according to claim 7, wherein an upper limit of the number of orders is determined according to the above, the upper limit of the determined number of orders is displayed, and the upper limit of the determined order is set so as to be able to order. When the unprocessed number of products included in the ordered product classification exceeds the upper limit value predetermined for the classification, the order control unit applies to each of the input terminals the products included in the classification. Control to ban orders
The input terminal indicates that, when there is a prohibited classification, an order for a product included in the classification is prohibited, and the order is prohibited according to claim 7 or 8. Order management system. A program for causing a computer to function as each part of the order management device according to any one of claims 1 to 5. A program for making a computer function as each part of the input terminal according to claim 6.