JP2020140734A - Privilege providing system, privilege providing method, and privilege providing device - Google Patents

Abstract

To reduce complaints of a customer about waiting time in a store.SOLUTION: A privilege providing device 1 has: a standby time prediction unit 122 which predicts standby time of a customer visiting a store; and a privilege providing unit 125 which provides the customer with privileges usable at the predicted standby time and usable at a portable terminal possessed by the customer. The standby time prediction unit 122 predicts standby time based on information indicating a reason for visit of the customer. The privilege providing unit 125 provides services for viewing moving images or music as the privileges.SELECTED DRAWING: Figure 2

Description

The present invention relates to a privilege providing system, a privilege providing method, and a privilege providing device.

Conventionally, in response to a customer visiting a store, a privilege is provided to the customer (see, for example, Patent Document 1).

JP-A-2002-26096

By providing benefits when customers visit the store, it is possible to increase the frequency of customer visits. However, in stores where there is a waiting time before the service is provided, although it is possible to temporarily satisfy the customer by providing benefits when visiting the store, the customer becomes dissatisfied as the waiting time becomes longer. There was a problem that it would end up.

Therefore, the present invention has been made in view of these points, and an object of the present invention is to provide a privilege providing system, a privilege providing method, and a privilege providing device capable of reducing customer dissatisfaction with waiting time in a store. ..

The privilege providing system according to the first aspect of the present invention includes a prediction unit that predicts the waiting time of a customer who has visited a store, and a privilege that can be used for the predicted waiting time, and is a mobile terminal possessed by the customer. It has a providing department that provides benefits available at.

The prediction unit may predict the waiting time based on the information indicating the reason for the customer to visit the store.
The providing unit may provide a video or music viewing service as the privilege.
The providing unit may provide a free data communication service or a free usage service of a paid application as the privilege.

The privilege providing system further has an acquisition unit for acquiring customer identification information for identifying the customer, and the providing unit may provide the privilege according to the customer identification information acquired by the acquisition unit. Good.
The privilege providing system further has a specific unit for specifying the usage status of the service related to the mobile terminal used by the customer based on the customer identification information acquired by the acquisition unit, and the providing unit further has the specific unit. The privilege may be provided according to the usage status of the service specified by the department.

The specific unit specifies information indicating the contract status of the service related to the mobile terminal of the customer, and the providing unit provides the privilege according to the specified usage status of the service and the contract status of the service. May be provided.
The providing unit may provide the privilege selected by the customer from among the plurality of the benefits.

The providing unit may provide the plurality of the benefits to the customer at different timings.
The providing unit may add the privilege to be provided to the customer when the customer is in the waiting state even after the predicted waiting time has elapsed.

The providing unit may notify the customer of information indicating the relationship between the predicted waiting time and the privilege.
The providing unit may provide the privilege that becomes invalid outside the predetermined range from the store.

The privilege providing device according to the second aspect of the present invention includes a prediction unit that predicts the waiting time of a customer who has visited a store, and a privilege that can be used for the predicted waiting time, and is a mobile terminal possessed by the customer. It has a providing department that provides benefits that can be used at.

The privilege providing method according to the third aspect of the present invention is a step of predicting a waiting time of a customer who has visited a store, and a privilege that can be used for the predicted waiting time, and is applied to a mobile terminal owned by the customer. And have steps to provide available benefits.

According to the present invention, it is possible to reduce customer dissatisfaction with waiting time in a store.

It is a figure which shows the outline of the privilege providing system which concerns on this embodiment. It is a figure which shows the structure of the privilege providing apparatus which concerns on this embodiment. It is a figure which shows the example which the privilege list which concerns on this embodiment is displayed on the ticketing apparatus. It is a figure which shows the example which the bar code image was displayed on the ticketing apparatus which concerns on this embodiment. It is a figure which shows an example of the privilege provision page which concerns on this embodiment. It is a sequence diagram which shows the flow of the process which concerns on providing the privilege which concerns on this Embodiment.

[Overview of privilege provision system S]
FIG. 1 is a diagram showing an outline of the privilege providing system S according to the present embodiment. The privilege providing system S is a system including a privilege providing device 1, a ticket issuing device 2, a card 3, and a mobile terminal 4 for providing a privilege to a customer who visits a store. In the present embodiment, the customer does not have a user of the mobile terminal 4 using the mobile phone line provided by the predetermined communication carrier, or the mobile terminal 4, and makes a new contract for the mobile terminal 4 or the like. The customer who does.

A user ID that identifies the user is assigned to the user of the mobile terminal 4 by a predetermined communication carrier. The user ID is stored in the mobile terminal 4, for example, and is used as customer identification information for identifying a customer in a store. Further, the user ID is stored in the card 3 possessed by the user. Here, the card 3 is a prepaid card or a credit card provided by a predetermined telecommunications carrier, and is provided to the user in response to the user's application.

In the privilege providing system S, the ticket issuing device 2 issues a number tag indicating the waiting order in the store according to the operation of the customer who visited the store. When the number tag is issued, the ticket issuing device 2 transmits ticketing information indicating that the number tag has been issued to the privilege providing device 1 ((1) in FIG. 1). The privilege providing device 1 predicts the waiting time of the customer according to the receipt of the ticketing information ((2) in FIG. 1).

When the customer is a user of the mobile terminal 4, the customer brings his / her own card 3 or mobile terminal 4 close to the ticketing device 2 and stores it in the user ID or mobile terminal 4 stored in the card 3. Have the ticket issuing device 2 read the existing user ID.

When the ticket issuing device 2 reads the user ID, the ticket issuing device 2 transmits the user ID to the privilege providing device 1 ((3) in FIG. 1). The privilege providing device 1 specifies the usage status of the service related to the mobile terminal 4 provided by the predetermined telecommunications carrier in response to receiving the user ID ((4) in FIG. 1).

The privilege providing device 1 selects a privilege based on the predicted waiting time and the usage status of the specified service ((5) in FIG. 1), and displays the privilege information indicating the selected privilege on the ticket issuing device 2 (FIG. 1 (6)). The customer uses the mobile terminal 4 to read the privilege information displayed on the ticket issuing device 2 and receives the privilege ((7) in FIG. 1).

By doing so, the customer can receive a privilege suitable for the customer based on the usage status of the service related to the mobile terminal 4 and the waiting time at the store. Therefore, the privilege providing device 1 can reduce the customer's dissatisfaction with the waiting time in the store.
Hereinafter, the configuration of the privilege providing device 1 will be described.

[Configuration example of privilege providing device 1]
FIG. 2 is a diagram showing a configuration of a privilege providing device 1 according to the present embodiment.
The privilege providing device 1 includes a storage unit 11 and a control unit 12.

The storage unit 11 is, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), or the like. The storage unit 11 stores various programs for operating the privilege providing device 1. For example, the storage unit 11 provides a privilege providing program that causes the control unit 12 of the privilege providing device 1 to function as an acquisition unit 121, a waiting time prediction unit 122, a specific unit 123, a privilege selection unit 124, and a privilege providing unit 125, which will be described later. Remember.

The control unit 12 is, for example, a CPU (Central Processing Unit). The control unit 12 controls the function related to the privilege providing device 1 by executing various programs stored in the storage unit 11. By executing the privilege providing program, the control unit 12 functions as an acquisition unit 121, a waiting time prediction unit 122, a specific unit 123, a privilege selection unit 124, and a privilege providing unit 125.

The acquisition unit 121 acquires ticketing information indicating that the number tag has been issued from the ticketing device 2. Specifically, the ticketing device 2 displays a selection button for selecting a number corresponding to the reason for visiting the store and a ticketing button for accepting the issuance of a number tag on its display unit. The ticketing device 2 issues a number tag in response to the pressing of the selection button and the ticketing button, and transmits ticketing information indicating that the number tag has been issued to the privilege providing device 1. Here, the ticketing information includes information indicating the reason for visiting the store. By receiving the ticketing information, the acquisition unit 121 acquires information indicating the reason for visiting the store included in the ticketing information.

In addition, the acquisition unit 121 acquires a user ID that identifies the user of the mobile terminal 4 who has visited the store via the ticket issuing device 2. Specifically, the ticket issuing device 2 includes a short-range wireless communication unit that performs short-range wireless communication by NFC (Near Field Communication) or Bluetooth (registered trademark). The ticket issuing device 2 reads the user ID from the mobile terminal 4 or the card 3 by the short-range wireless communication unit according to the proximity of the mobile terminal 4 or the card 3. The ticket issuing device 2 transmits the read user ID to the privilege providing device 1. The acquisition unit 121 acquires the user ID by receiving the user ID transmitted from the ticket issuing device 2.

When the ticket issuing device 2 acquires information indicating a new contract as the reason for visiting the store, the customer is a new customer and no user ID is assigned. In this case, the ticket issuing device 2 may issue an ID (guest ID) for a new customer as a user ID. Then, the acquisition unit 121 may acquire the user ID found by the ticket issuing device 2.

The waiting time prediction unit 122 predicts the waiting time of the customer in the store when the acquisition unit 121 acquires the ticketing information. Specifically, the waiting time prediction unit 122 determines the number of customers who are dealing with customers at the store, the number of contact points at the store, and the number of other customers who are currently waiting. Predict the waiting time.

Further, when each of the plurality of employees is in charge of customer service for some of the reasons for visiting the store among the plurality of reasons for visiting the store, the waiting time prediction unit 122 uses the information indicating the reason for visiting the store included in the ticketing information. Based on this, the number of employees who can serve customers, the number of contact points in the store, and the number of other customers whom the employee plans to serve may be specified. Then, the waiting time prediction unit 122 may predict the waiting time of the customer based on the standard response time corresponding to the reason for the other customer's visit, the number of employees, and the number of contact points. ..

The identification unit 123 specifies the usage status of the service related to the customer's mobile terminal 4 based on the user ID. For example, the external server that provides the service related to the mobile terminal 4 stores the user ID and the usage status information indicating the usage status of the customer's service in association with each other. Here, the usage status information includes the service name of the service used by the customer in the past or the service currently used, the category to which the service belongs, the usage time of the service, and the data communication volume of the customer corresponding to the service. Contains information to indicate.

In addition, the usage status information includes store visit information including the number of times the customer has visited the store, the reason for the visit, and the response status at the time of the visit. In addition, the usage status information includes information indicating the purchase history of the product purchased by the customer through the service related to the mobile terminal 4, the balance of points given in the service, and the usage history.

The specific unit 123 transmits the acquired user ID to the external server and requests the acquisition of usage status information. Then, the specifying unit 123 specifies the usage status of the service related to the customer's mobile terminal 4 by acquiring the usage status information associated with the user ID from the external server.

In addition, when the acquired user ID is an ID for a new customer, the specific unit 123 specifies that the service is not used as the service usage status.

The privilege selection unit 124 selects a privilege based on the length of the waiting time predicted by the waiting time prediction unit 122 and the usage status of the service specified by the specific unit 123. Here, the benefits are, for example, a video or music free viewing service, a data communication free service, a paid application free usage service, a telephone free service, and point granting.

Specifically, the privilege selection unit 124 identifies the paid service frequently used by the customer based on the usage status information acquired by the specific unit, and corresponds the paid service to the predicted waiting time. Select benefits that can be used free of charge for hours. For example, when the customer is using the pay-as-you-go video viewing service, the privilege selection unit 124 selects a privilege that allows the customer to use the video viewing service free of charge only for a time corresponding to the waiting time.

Further, when the amount of data communication in the mobile terminal 4 is equal to or more than a predetermined amount, the privilege selection unit 124 selects a privilege that allows the data communication to be used free of charge for a time corresponding to the waiting time. Further, when the customer uses the service within a predetermined time, the privilege selection unit 124 determines that the customer is not interested in using the service, and determines that the customer is not interested in using the service, and gives points in an amount corresponding to the waiting time. Select as a benefit.

In addition, the privilege selection unit 124 estimates a product that the customer is interested in based on the purchase history of the product indicated by the usage status information, and selects the product as a privilege. For example, when the mobile terminal 4 currently in use is included in the purchase history of the product, the product corresponding to the mobile terminal 4 (for example, a protective member of the mobile terminal 4) is selected as a privilege. By doing so, the privilege providing device 1 can accurately select the privilege that the customer is interested in.

In addition, the privilege selection unit 124 determines whether or not the customer is a customer who uses the points after accumulating the points, based on the balance of points indicated by the usage status information and the usage history. If the customer is to use the points after accumulating points, it is considered that he / she is interested in the points being a privilege. Therefore, the privilege selection unit 124 determines that the customer is a customer to use after accumulating points. If you do, select points as a benefit. By doing so, the privilege providing device 1 can accurately select the privilege that the customer is interested in.

In addition, the privilege selection unit 124 may specify whether or not the employee has responded to the customer when the customer visited the store last time, based on the store visit information included in the usage status information. Then, the privilege selection unit 124 may increase the privilege when the employee cannot respond when the customer visits the store last time, that is, when the customer returns without waiting. By doing so, the privilege providing device 1 can increase the possibility that the customer waits until the reception.

Further, when the privilege selection unit 124 specifies that the user ID acquired by the acquisition unit 121 is an ID for a new customer and the specific unit 123 specifies that the service is not used as the service usage status, the waiting time is waited. You may select a predetermined amount of benefits corresponding to. Here, the predetermined privilege is, for example, a discount coupon at the time of a new contract. By doing so, the privilege providing device 1 can increase the possibility that the new customer will be attracted to the discount coupon provided and will make a new contract.

The privilege selection unit 124 may select a plurality of benefits based on the length of the waiting time and the usage status of the service. Then, the privilege selection unit 124 may generate a privilege list for allowing the customer to select a privilege to be provided to the customer from the plurality of selected benefits.

Then, the privilege selection unit 124 selects the privilege to be provided to the customer by displaying the privilege list on the ticket issuing device 2 and accepting the selection of the privilege from the plurality of benefits included in the privilege list from the customer. You may. FIG. 3 is a diagram showing an example in which the privilege list according to the present embodiment is displayed on the ticket issuing device 2. In FIG. 3, privileges A to C are displayed as a privilege list, and it can be confirmed that the customer can select any one of the benefits. By doing so, the privilege providing device 1 can provide the privilege suitable for the customer.

In addition, the privilege selection unit 124 may further select the privilege based on the information indicating the reason for the customer's visit acquired by the acquisition unit 121. For example, when the reason for visiting the store is a reason for visiting the store that contributes greatly to the sales of the store, the amount of benefits to be provided may be larger than the other reasons for visiting the store.

In addition, the privilege selection unit 124 may further select a privilege based on the contract status of the customer of the service provided by the predetermined telecommunications carrier. In this case, for example, the storage unit 11 stores the user ID in association with the information indicating the contract status of the service related to the customer's mobile terminal 4. Then, the specific unit 123 refers to the storage unit 11 and specifies the contract status of the service associated with the user ID acquired by the acquisition unit 121. The privilege selection unit 124 further selects a privilege based on the contract status of the customer specified by the specific unit 123.

For example, the privilege selection unit 124 may specify a service for which the customer has not contracted and select free use of the service as a privilege. By doing so, it is possible to make the customer use the service that the customer does not have a contract with, and raise the customer's interest in the service. As a result, the privilege providing device 1 can increase the probability that the customer makes a contract for using the service.

In addition, the privilege selection unit 124 may further select the privilege based on the attributes of the customer. Here, the attributes of the customer are, for example, the age, gender, hobbies, and tastes of the customer. In this case, for example, the storage unit 11 stores the user ID and the attribute information indicating the customer's attribute in association with each other. Then, the specific unit 123 refers to the storage unit 11 and specifies the attribute information associated with the user ID acquired by the acquisition unit 121. The privilege selection unit 124 further selects a privilege based on the attribute information specified by the specific unit 123.

For example, the storage unit 11 stores the attribute information in association with the information indicating the privilege to be provided, and the privilege selection unit 124 is based on the information indicating the privilege associated with the attribute information of the specified customer. , Select benefits. By doing so, the privilege providing device 1 can select the privilege suitable for the customer.

The privilege providing unit 125 provides the customer with the privilege selected by the privilege selection unit 124. For example, the privilege providing unit 125 generates a bar code image of a two-dimensional bar code including the address of the privilege providing page for the customer to receive the selected privilege, and displays the bar code image on the ticket issuing device 2. .. FIG. 4 is a diagram showing an example in which a barcode image is displayed on the ticket issuing device 2 according to the present embodiment. FIG. 4 is a screen example corresponding to the case where the privilege C is selected in the privilege list shown in FIG.

When the customer causes the mobile terminal 4 to read the barcode image, the mobile terminal 4 displays the privilege providing page based on the address indicated by the-bar code image. FIG. 5 is a diagram showing an example of a privilege providing page according to the present embodiment. In FIG. 5, it can be confirmed that 50 points have been provided to the customer as a privilege.

Further, the privilege providing unit 125 provides the customer with the privilege by the mobile terminal 4 reading the barcode image and accessing the privilege providing page, but the present invention is not limited to this. For example, the privilege providing unit 125 may notify the address of the privilege providing page by short message service (SMS: Short Message Service), e-mail, or messenger service. Further, the privilege providing unit 125 may transmit information indicating the address of the privilege providing page to the ticket issuing device 2 and cause the mobile terminal 4 to read the information indicating the address of the privilege providing page from the ticket issuing device 2 by NFC. .. Further, the privilege providing unit 125 may notify the customer of a message indicating that the privilege has been provided to the customer after providing the privilege to the customer when the privilege is a point or a coupon.

In addition, the privilege providing unit 125 may provide the privilege to the customer at different timings based on the type of the selected privilege. For example, when the privilege is used when purchasing a product such as points or coupons, the privilege providing unit 125 provides the privilege after the waiting time has elapsed or after the employee responds, and the video or music is provided. In the case of the free viewing service of, the privilege may be provided at the time of ticketing. By doing so, the privilege providing device 1 can prevent customers from repeatedly visiting the store only for the purpose of obtaining benefits such as points and coupons.

In addition, the privilege providing unit 125 may provide a privilege that becomes invalid outside the predetermined range from the store. For example, when the privilege is a video or music free viewing service, the service may be provided only via the wireless LAN access point installed in the store. By providing the privilege in this way, the privilege providing device 1 can prevent the privilege such as free viewing of video or audio from being used outside the store.

Further, the privilege selection unit 124 may select a plurality of benefits to be provided to the customer, and the privilege providing unit 125 may provide the selected plurality of benefits to the customer at different timings. For example, the privilege selection unit 124 may select a plurality of privileges for which predetermined points are given as privileges, and provide the plurality of privileges one by one each time the waiting time elapses. By doing so, the customer can get the benefit as the waiting time elapses. As a result, the privilege providing device 1 can further reduce the customer's dissatisfaction with the passage of the waiting time.

In addition, the privilege providing unit 125 may add the privilege to be provided when the customer is in the waiting state even after the predicted waiting time has elapsed. For example, suppose that the privilege providing unit 125 provides a privilege that allows a customer to watch a video for free for one hour when the waiting time of the customer is one hour. In this case, if it is determined that the customer is in a waiting state even after one hour has passed, the customer is provided with an additional benefit of being able to watch the video for free for 10 minutes. By doing so, the privilege providing device 1 can continue to provide the privilege and reduce the dissatisfaction of the customer even when the customer waits beyond the predicted waiting time.

If the customer is still in the waiting state even after the predicted waiting time has elapsed, the waiting time prediction unit 122 may repredict the waiting time. Then, the privilege providing unit 125 may add the privilege to be provided and notify the predicted waiting time together. By doing so, it is possible to increase the motivation of the customer to obtain additional benefits and further reduce the customer's dissatisfaction.

In addition, the privilege providing unit 125 may notify the customer of information indicating the relationship between the waiting time and the privilege. For example, the privilege providing unit 125 may notify the customer of the relationship between the waiting time and the privilege by displaying the information indicating the amount of the privilege provided per unit time on the ticket issuing device 2. By doing so, the privilege providing device 1 makes the customer recognize that the amount of the privilege provided increases as the waiting time becomes longer, and suppresses the customer's dissatisfaction due to the longer waiting time. Can be done.

[Flow of processing related to provision of benefits]
Next, the flow of processing related to the provision of benefits will be described. FIG. 6 is a sequence diagram showing a flow of processing related to the provision of benefits according to the present embodiment.

First, the customer operates the ticketing device 2 when visiting the store, selects the reason for visiting the store, and presses the ticketing button. The ticketing device 2 transmits ticketing information including information indicating the reason for visiting the store to the privilege providing device 1 (S10). Further, the customer causes the ticket issuing device 2 to read the user ID by bringing the mobile terminal 4 close to the short-range wireless communication unit of the ticket issuing device 2 (S20). Here, the ticket issuing device 2 acquires an ID for a new customer as a user ID when the information indicating the reason for visiting the store is a new contract. The ticket issuing device 2 transmits the read user ID to the privilege providing device 1 (S30).

When the acquisition unit 121 acquires the ticketing information, the waiting time prediction unit 122 waits for the customer based on the number of employees who are dealing with customers at the store and the number of other customers who are currently waiting. Is predicted (S40).

When the acquisition unit 121 acquires the user ID, the identification unit 123 specifies the usage status of the service related to the mobile terminal 4 based on the user ID (S50).
The privilege selection unit 124 generates a privilege list based on the predicted waiting time and the usage status of the specified service (S60), and transmits the privilege list to the ticket issuing device 2 (S70).

The ticket issuing device 2 displays the privilege list received from the privilege providing device 1 and accepts the selection of the privilege from the customer (S80). The ticketing device 2 displays a two-dimensional bar code including the address of the privilege providing page for providing the selected privilege (S90).

When the customer operates the mobile terminal 4 and reads the displayed two-dimensional bar code (S100), he / she accesses the privilege providing page based on the address included in the two-dimensional bar code and receives the privilege (S110).

[Effect in this embodiment]
As described above, the privilege providing device 1 according to the present embodiment predicts the waiting time of the customer who has visited the store and specifies the usage status of the service related to the customer's mobile terminal. Then, the privilege providing device 1 selects a privilege based on the predicted length of waiting time and the usage status of the specified service, and provides the selected privilege to the customer. By doing so, the privilege providing device 1 can reduce the customer's dissatisfaction with the waiting time in the store.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments. It will be apparent to those skilled in the art that various changes or improvements can be made to the above embodiments. Further, in particular, the specific embodiment of the distribution / integration of the apparatus is not limited to the one shown above, and all or a part thereof may be arbitrarily added according to various additions or functional loads. It can be functionally or physically distributed / integrated in units.

For example, in the above-described embodiment, the privilege providing device 1 acquires a user ID assigned by a predetermined telecommunications carrier at the time of issuing a number tag, and based on the user ID, the service related to the customer's mobile terminal 4. The usage status of is specified, but it is not limited to this. The privilege providing device 1 acquires information that can identify the customer, such as a card number that identifies the card 3 possessed by the customer, and identifies the usage status of the service related to the customer's mobile terminal 4 based on the information. You may. Further, in this case, the privilege providing device 1 may specify the usage history of the card 3 as the usage status of the service related to the customer's mobile terminal 4.

Further, in the above-described embodiment, the privilege providing system S is provided with the privilege providing device 1 and the ticket issuing device 2, but the present invention is not limited to this. The privilege providing system S may include only the privilege providing device 1, and the privilege providing device 1 may have all the functions of the ticket issuing device 2.

Further, in the above-described embodiment, the waiting time prediction unit 122 included in the privilege providing device 1 predicts the waiting time of the customer, and the privilege selection unit 124 selects the privilege to be provided to the customer, but the present invention is not limited to this. The waiting time prediction unit 122 that predicts the waiting time of the customer and the privilege selection unit 124 that selects the privilege to be provided to the customer may be realized by different devices.

1 ... privilege providing device, 11 ... storage unit, 12 ... control unit, 121 ... acquisition unit, 122 ... waiting time prediction unit, 123 ... specific unit, 124 ... privilege Selection unit, 125 ... privilege provision department, 2 ... ticketing device, 3 ... card, 4 ... mobile terminal, S ... privilege provision system

Claims (14)

A forecasting department that predicts the waiting time of customers who come to the store,
A provision unit that provides benefits that can be used in the predicted waiting time and that can be used in the mobile terminal owned by the customer.
Benefit provision system with. The prediction unit predicts the waiting time based on the information indicating the reason for the customer to visit the store.
The privilege providing system according to claim 1. The providing unit provides a video or music viewing service as the privilege.
The privilege providing system according to claim 1 or 2. As the privilege, the providing unit provides a free data communication service or a free usage service of a paid application.
The privilege providing system according to claim 1 or 2. Further having an acquisition unit for acquiring customer identification information for identifying the customer,
The providing unit provides the privilege according to the customer identification information acquired by the acquiring unit.
The privilege providing system according to any one of claims 1 to 4. Based on the customer identification information acquired by the acquisition unit, it further has a specific unit that specifies the usage status of the service related to the mobile terminal used by the customer.
The providing unit provides the privilege according to the usage status of the service specified by the specific unit.
The privilege providing system according to claim 5. The specific unit identifies information indicating the contract status of the service related to the mobile terminal of the customer, and identifies the information.
The providing unit provides the privilege according to the specified usage status of the service and the contract status of the service.
The privilege providing system according to claim 6. The providing unit provides the privilege selected by the customer from the plurality of the benefits.
The privilege providing system according to any one of claims 1 to 7. The providing unit provides the plurality of the benefits to the customer at different timings.
The privilege providing system according to any one of claims 1 to 8. The providing unit adds the privilege to be provided to the customer when the customer is in the waiting state even after the predicted waiting time has elapsed.
The privilege providing system according to any one of claims 1 to 9. The providing unit notifies the customer of information indicating the relationship between the predicted waiting time and the privilege.
The privilege providing system according to any one of claims 1 to 10. The providing unit provides the privilege that becomes invalid outside the predetermined range from the store.
The privilege providing device according to any one of claims 1 to 11. A forecasting department that predicts the waiting time of customers who come to the store,
A provision unit that provides benefits that can be used in the predicted waiting time and that can be used in the mobile terminal owned by the customer.
A privilege providing device having. Steps to predict the waiting time of customers who come to the store,
A step of providing a benefit that can be used in the predicted waiting time and that can be used in the mobile terminal owned by the customer.
How to provide benefits with.

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