JP2020139820A - Navigation device, goods order processing method, and goods order processing program - Google Patents

Abstract

To provide a navigation device, a goods order processing method, and a goods order processing program that can reduce a period from ordering goods to receiving them.SOLUTION: The navigation device comprises a memory, and a processor that has hardware. The processor is configured to: receive moving body information including location information of a moving body from the moving body that can communicate with external devices; receive goods order information by a user from a terminal that is linked to the moving body; select shops of order destinations of goods based on the moving body information and the goods order information; send a route to the selected shops to the moving body; create multiple routes to a plurality of candidate shops based on the moving body information and the goods order information when selecting shops; and select a shop, for which the time until goods can be received is the shortest, out of the plurality of candidate shops as a shop of an order destination of goods.SELECTED DRAWING: Figure 5

Description

The present invention relates to a navigation device, a product order processing method, and a product order processing program.

In Patent Document 1, for the convenience of a store having a drive-through facility and users of this store, a drive-through that accepts an order from a terminal of a passenger (user) of the vehicle before the vehicle arrives at the store is described. The sales support system is disclosed.

Japanese Unexamined Patent Publication No. 2003-26357

However, in the system disclosed in Patent Document 1, since the store to which the product is ordered is determined in advance at the time of ordering the product, for example, when the road to the store is congested, from ordering the product to receiving the product. There was a problem that the time was long.

The present invention has been made in view of the above, and an object of the present invention is to provide a navigation device, a product order processing method, and a product order processing program capable of shortening the time from ordering a product to receiving the product. To do.

In order to solve the above-mentioned problems and achieve the object, the navigation device according to the present invention includes a memory and a processor having hardware, and the moving body from a mobile body capable of communicating with the outside. The mobile body information including the position information of the body is received, the order information of the product by the user is received from the terminal associated with the mobile body, and the order destination of the product is based on the mobile body information and the order information. A store to be selected is selected, a route to the selected store is transmitted to the moving body, and when the store is selected, up to a plurality of store candidates based on the moving body information and the order information. A route is created, and among the plurality of store candidates, the store with the shortest time to receive the product is selected as the store to which the product is ordered.

As a result, the navigation device can order the product from the store that takes the shortest time to receive the product.

Further, in the navigation device according to the present invention, in the above invention, when the processor receives mobile body information including position information and destination information of the mobile body from the mobile body and selects the store. A route to a plurality of store candidates is created based on the moving body information and the order information, and among the plurality of store candidates, the time until the product is received and the time to the destination included in the destination information. The store with the shortest total time may be selected as the store to which the product is ordered.

As a result, the navigation device can arrive at the destination early after receiving the ordered product.

In order to solve the above-mentioned problems and achieve the object, the product order processing method according to the present invention is a product order processing method executed by a navigation device, a store-side device provided in a store, and a user's terminal. The processor of the navigation device receives the moving body information including the position information of the moving body from the moving body capable of communicating with the outside, and the user's product from the terminal associated with the moving body. Upon receiving the order information, the store to which the product is ordered is selected based on the moving body information and the ordering information, the route to the selected store is transmitted to the moving body, and the store is selected. At that time, a route to a plurality of store candidates is created based on the moving body information and the order information, and among the plurality of store candidates, the store with the shortest time to receive the product is ordered. Select as the destination store.

As a result, the product order processing method can order the product from the store that takes the shortest time to receive the product.

Further, in the product order processing method according to the present invention, in the above invention, the processor of the navigation device provides the order information and the estimated arrival time to the store with respect to the store side device of the selected store. The processor of the store-side device may adjust the order of the products prepared at the store based on the order information and the estimated arrival time.

As a result, the product order processing method can immediately provide the product when the moving body arrives at the store by appropriately changing the order of preparing the products according to the scheduled arrival time of the moving body.

Further, in the above invention, the product order processing method according to the present invention is included in the order information when the moving body arrives at the store after the processor of the store-side device receives the order information. A product that can be provided earlier than the product may be selected, and information about the product that can be provided earlier may be transmitted to the terminal of the user who has transmitted the order information.

Thereby, the product order processing method can propose another product to the user even if, for example, the product originally ordered by the user cannot be prepared by the time the moving body arrives.

The product order processing program according to the present invention is a product order processing program executed by a navigation device and a store-side device provided in a store in order to solve the above-mentioned problems and achieve the object, and is external. The moving body information including the position information of the moving body is received from the moving body capable of communicating with the moving body, and the order information of the product by the user is received from the terminal associated with the moving body. Based on the order information, the store to which the product is ordered is selected, the route to the selected store is transmitted to the moving body, and when the store is selected, the moving body information and the order information are selected. Based on the above, a route to a plurality of store candidates is created, and among the plurality of store candidates, the store with the shortest time to receive the product is selected as the store to order the product.

As a result, the product order processing program can order the product from the store that has the shortest time to receive the product.

According to the present invention, by ordering a product from a store having the shortest time to receive the product, it is possible to shorten the time from ordering the product to receiving the product.

FIG. 1 is a schematic view showing a product order processing system to which the navigation device according to the embodiment of the present invention can be applied. FIG. 2 is a block diagram schematically showing a configuration of a management server in the product order processing system according to the embodiment of the present invention. FIG. 3 is a block diagram schematically showing a configuration of a store server in the product order processing system according to the embodiment of the present invention. FIG. 4 is a block diagram schematically showing the configuration of a vehicle in the product order processing system according to the embodiment of the present invention. FIG. 5 is a block diagram schematically showing a configuration of a terminal in the product order processing system according to the embodiment of the present invention. FIG. 6 is a flowchart showing a processing procedure of the product order processing method according to the embodiment of the present invention.

The navigation device, the product order processing method, and the product order processing program according to the embodiment will be described with reference to the drawings. The components in the following embodiments include those that can be easily replaced by those skilled in the art, or those that are substantially the same.

(Product order processing system)
First, a product order processing system to which the navigation device according to the present embodiment can be applied will be described with reference to FIG. The product order processing system is a system that receives and processes product orders from users on board a vehicle (moving vehicle) 3, a management server 1, a plurality of store servers (store-side devices) 2, and a terminal 4. It has a plurality of vehicles 3 associated with. Specifically, the navigation device according to the present embodiment is configured by the management server 1.

The management server 1, the store server 2, the vehicle 3, and the terminal 4 can communicate with each other through the network Nw. This network Nw is composed of, for example, an Internet line network, a mobile phone line network, and the like.

(Management server)
Next, the configuration of the management server 1 will be described with reference to FIG. The management server 1 includes a control unit 11, a storage unit 12, and a communication unit 13.

Specifically, the control unit 11 includes a processor including a CPU (Central Processing Unit), a DSP (Digital Signal Processor), an FPGA (Field-Programmable Gate Array), and a RAM (Random Access Memory) and a ROM (Read Only Memory). ) Etc. (main storage unit) and (all not shown).

The control unit 11 loads the program stored in the storage unit 12 into the work area of the main storage unit and executes it, and controls each component or the like through the execution of the program to realize a function that meets a predetermined purpose. To do. The control unit 11 functions as a route creation unit 111 and a store selection unit 112 through the execution of the program. The details of each part will be described later.

The storage unit 12 is composed of a recording medium such as an EPROM (Erasable Programmable ROM), a hard disk drive (HDD, Hard Disk Drive), and a removable medium. Examples of removable media include disc recording media such as USB (Universal Serial Bus) memory, CD (Compact Disc), DVD (Digital Versatile Disc), and BD (Blu-ray (registered trademark) Disc). Further, the storage unit 12 can store an operating system (OS), various programs, various tables, various databases, and the like.

The communication unit 13 is composed of, for example, a LAN (Local Area Network) interface board, a wireless communication circuit for wireless communication, and the like. The communication unit 13 is connected to a network Nw such as the Internet, which is a public communication network. Then, the communication unit 13 connects to the network Nw and communicates with the store server 2, the vehicle 3, and the terminal 4.

(Store server)
Next, the configuration of the store server 2 will be described with reference to FIG. The store server 2 is provided in a store that provides products, and includes a control unit 21, a storage unit 22, a communication unit 23, and a display unit 24. The control unit 21, the storage unit 22, and the communication unit 23 are physically the same as the control unit 11, the storage unit 12, and the communication unit 13 described above.

The control unit 21 functions as a cooking order adjustment unit 211 and a product proposal unit 212 through the execution of the program. The details of each part will be described later.

The display unit 24 is realized by a display device such as an LCD display or a CRT display, and displays information based on a display signal input from the control unit 21. For example, when the store where the store server 2 is installed is a fast food store, the display unit 24 is a kitchen monitor provided in the kitchen. In this case, the display unit 24 moves the contents of the order from the customer (for example, the order number, the order time, the ordered product name, the quantity, and the estimated arrival time in the case of the order received from the vehicle 3) up and down in the order in which the orders are received. Or display them side by side.

The staff working in the kitchen of the store constantly checks the orders displayed on the display unit 24, and cooks in the order in which the orders are received, that is, from the top (or from the left). Further, on the display unit 24, the order contents directly received at the cash register of the store and the order contents received from the vehicle 3 are displayed together. Further, the estimated arrival time of the vehicle 3 is always displayed in the order contents received from the vehicle 3.

(vehicle)
Next, the configuration of the vehicle 3 will be described with reference to FIG. The vehicle 3 is a mobile body capable of communicating with the outside, and includes a control unit 31, a storage unit 32, a communication unit 33, a positioning unit 34, and an input / output unit 35. The control unit 31 and the storage unit 32 are physically the same as the control unit 11 and the storage unit 12 described above.

The control unit 31 comprehensively controls the operation of various components mounted on the vehicle 3. The communication unit 33 is composed of, for example, a DCM (Data Communication Module) or the like, and communicates with the management server 1 by wireless communication via the network Nw.

The positioning unit 34 receives radio waves from a GPS (Global Positioning System) satellite (not shown) and detects the current position of the vehicle 3. Then, the positioning unit 34 transmits the detected current position information to the management server 1 through the communication unit 33. As a method of detecting the current position of the vehicle 3, for example, a method combining LiDAR (Light Detection and Ranging, Laser Imaging Detection and Ranging) and a three-dimensional digital map may be used.

The input / output unit 35 is composed of, for example, a touch panel display, a speaker microphone, or the like. The input / output unit 35 as an output means notifies the outside of predetermined information by displaying characters, figures, etc. on the screen of the touch panel display or outputting voice from the speaker microphone according to the control by the control unit 31. To do.

Further, the input / output unit 35 as an input means inputs predetermined information to the control unit 31 by the user operating the touch panel display or emitting a voice toward the speaker microphone. In the vehicle 3 according to the present embodiment, the positioning unit 34 and the input / output unit 35 are provided as separate functions, but instead of the positioning unit 34 and the input / output unit 35, the positioning unit 34 and the input / output unit 35 An in-vehicle navigation system with a communication function that also has a function may be provided.

(Terminal)
Next, the configuration of the terminal 4 will be described with reference to FIG. The terminal 4 is, for example, a smartphone or a tablet PC with a communication function owned by a user in the vehicle 3, and includes a control unit 41, a storage unit 42, a communication unit 43, a positioning unit 44, and the like. It includes an input / output unit 45.

The vehicle 3 and the terminal 4 described above are separately provided with communication means (not shown) such as WiFi (registered trademark, Wireless Fidelity) and BLE (Bluetooth (registered trademark) Low Energy). Then, when the user who possesses the terminal 4 gets on the vehicle 3, the terminal 4 and the vehicle 3 are connected by these communication means, and the terminal 4 is associated with the vehicle 3.

The control unit 41, the storage unit 42, and the communication unit 43 are physically the same as the control unit 11, the storage unit 12, and the communication unit 13 described above. Further, the positioning unit 44 and the input / output unit 45 are physically the same as the positioning unit 34 and the input / output unit 35 described above. The control unit 41 functions as a menu presentation unit 411 and an order information creation unit 412 through the execution of the program. The details of the menu presentation unit 411 and the order information creation unit 412 will be described later.

(Product order processing method)
Next, the product order processing method executed by the product order processing system will be described with reference to FIG. The following is an explanation assuming a situation in which a fast food restaurant has a drive-through facility as a store, and a user orders a product using the terminal 4 while the vehicle 3 is on board and receives the product at the drive-through facility. I do. Further, in the following, the description will be made assuming the case where the vehicle 3 is one.

First, the vehicle 3 transmits various information (hereinafter, referred to as “moving body information”) regarding the moving vehicle 3 to the management server 1 (step S1). As the moving body information, information on the current position of the vehicle 3 detected by the positioning unit 34 (hereinafter referred to as "position information") and information on the destination to which the vehicle 3 is heading (hereinafter referred to as "destination information"). Etc. are included. The vehicle 3 periodically transmits the moving body information to the management server 1 at a predetermined timing. If the destination of the vehicle 3 is not particularly set, the vehicle 3 may transmit only the position information as the moving body information to the management server 1.

Subsequently, the terminal 4 orders the product based on the operation of the user, and transmits the order information to the management server 1 (step S2). In this step, first, the menu presenting unit 411 presents the product menu to the user via the input / output unit 45. Next, the order information creation unit 412 accepts user input (product selection) via the input / output unit 45 and creates order information for the product. Next, the order information creation unit 412 transmits the order information to the management server 1. The store server 2 that has received the order information from the management server 1 displays the order details on the display unit 24 and presents the order details to the store staff.

Subsequently, the management server 1 creates a route to a store that is a candidate for ordering the product (step S3). In this step, the route creation unit 111 first selects a plurality of preset store candidates based on the position information, destination information, and order information of the vehicle 3.

At that time, the route creation unit 111 selects, for example, a plurality of store candidates around the route from the current position of the vehicle 3 to the destination. When the destination of the vehicle 3 is not particularly set and the destination information is not received from the vehicle 3, the route creation unit 111 selects a plurality of store candidates around the current position of the vehicle 3. .. Next, the route creation unit 111 creates routes to these plurality of store candidates. The route information to these store candidates includes at least the travel route of the vehicle 3 to the store candidate and the estimated time of arrival.

Subsequently, the management server 1 selects one store from a plurality of store candidates and transmits order information to the store (step S4). In this step, the store selection unit 112 selects the store with the shortest "time required to receive the product and the time required to receive the product and arrive at the destination" among the plurality of store candidates. Select as the store to order the product. When the destination of the vehicle 3 is not particularly set and the destination information is not received from the vehicle 3, the store selection unit 112 sets the "time until the product is received" among the plurality of store candidates. Select the shortest store as the store to order the product from.

Subsequently, the management server 1 transmits the route to the store to the vehicle 3 (step S5). Subsequently, the management server 1 transmits the estimated time of arrival to the store to the store server 2 (step S6). The management server 1 periodically transmits the estimated time of arrival to the store to the store server 2 at a predetermined timing.

Subsequently, the store server 2 adjusts the cooking order of the products based on the estimated time of arrival of the vehicle 3 (step S7). In this step, the cooking order adjusting unit 211 subtracts the time required for cooking the product ordered by the user of the vehicle 3 (hereinafter referred to as “ordered product”) from the estimated arrival time of the vehicle 3, for example. Calculate the cooking start time of the ordered product. Then, the cooking order adjusting unit 211 changes the cooking order of the product currently being processed according to the calculated cooking start time, and reflects the change result on the display unit 24. Staff working in the store's kitchen cook the products according to the changed cooking order. As described above, in this step, the cooking order of the products is changed so that the closer the vehicle 3 is to the store, the sooner the cooking starts.

Subsequently, the store server 2 proposes a product that can be provided at an early stage to the user of the terminal 4 (step S8). In this step, the product proposal unit 212 proposes to the user a product different from the product included in the ordered product, for example, according to the time required for cooking the product and the inventory status of other products in the store. ..

For example, if the vehicle 3 arrives at the store in 10 minutes and the cooking time of the "A burger" ordered by the user is 15 minutes, the product cannot be provided immediately when the vehicle 3 arrives at the store. .. In this case, the product proposal unit 212 proposes to the user "B burger" which has a shorter cooking time (for example, 10 minutes) than "A burger" or "C burger" which has already been cooked as inventory. The product proposal unit 212 may present the user with a discounted price that is discounted from the normal price when proposing a product different from the product included in the ordered product to the user.

When the user agrees to change the ordered product is transmitted from the terminal 4 to the store server 2, the store server 2 changes the user's order contents accordingly, and reflects the change result on the display unit 24. Let me.

Subsequently, when the vehicle 3 arrives at the drive-through facility of the store (step S9), the store server 2 provides the ordered product to the user (step S10). In step S9, whether or not the vehicle 3 has arrived at the drive-through facility of the store is determined based on, for example, the estimated arrival time of the vehicle 3 periodically transmitted from the management server 1. Further, in step S10, for example, when the vehicle 3 arrives at the drive-through facility of the store, a barcode, an order number, or the like is displayed on the user's terminal 4 to identify the order, and after confirming these, the user is notified of the product. May be provided. Further, the payment of the product price may be performed online when the product is ordered on the terminal 4 (step S2), or may be paid directly in cash when the product is delivered (step S10).

According to the navigation device, the product order processing method, and the product order processing program according to the embodiment as described above, the product is ordered by ordering the product from the store with the shortest time to receive the product. It is possible to shorten the time from to receipt. In addition, since the product can be received immediately after arriving at the store, it is possible to eliminate the congestion at the time of receiving the product.

Further, according to the navigation device, the product order processing method, and the product order processing program according to the embodiment, the time until the store selection unit 112 of the management server 1 receives the product and the time to the destination included in the destination information. By selecting the store with the shortest total time as the store to which the product is ordered, it is possible to arrive at the destination earlier after receiving the ordered product.

Further, according to the navigation device, the product order processing method, and the product order processing program according to the embodiment, the cooking order adjusting unit 211 of the store server 2 appropriately changes the order in which the products are prepared according to the estimated time of arrival of the vehicle 3. By doing so, the product can be provided immediately when the vehicle 3 arrives at the store.

Further, according to the navigation device, the product order processing method, and the product order processing program according to the embodiment, the product proposal unit 212 of the store server 2 transmits information on products that can be provided at an early stage to the user's terminal 4. By doing so, for example, even if the product originally ordered by the user cannot be prepared by the time the vehicle 3 arrives, another product can be proposed to the user.

The navigation device, the product order processing method, and the product order processing program according to the present invention have been specifically described in terms of the mode for carrying out the invention, but the gist of the present invention is not limited to these descriptions. , Must be broadly interpreted based on the description of the scope of claims. Needless to say, various changes, modifications, etc. based on these descriptions are also included in the gist of the present invention.

Further effects and variations can be easily derived by those skilled in the art. Thus, the broader aspects of the invention are not limited to the particular details and representative embodiments expressed and described above. Therefore, various modifications can be made without departing from the spirit or scope of the general concept of the invention as defined by the accompanying claims and their equivalents.

1 Management server 11 Control unit 111 Route creation unit 112 Store selection unit 12 Storage unit 13 Communication unit 2 Store server 21 Control unit 211 Cooking order adjustment unit 212 Product proposal unit 22 Storage unit 23 Communication unit 24 Display unit 3 Vehicle 31 Control unit 32 Storage unit 33 Communication unit 34 Positioning unit 35 Input / output unit 4 Terminal 41 Control unit 411 Menu presentation unit 412 Order information creation unit 42 Storage unit 43 Communication unit 44 Positioning unit 45 Input / output unit Nw network

Claims (6)

With memory
With a processor with hardware
With
The processor
Receives mobile information including the position information of the mobile from a mobile that can communicate with the outside,
The user's order information of the product is received from the terminal associated with the moving body, and the product is ordered.
Based on the moving body information and the ordering information, the store to which the product is ordered is selected.
Send the route to the selected store to the moving object,
When selecting the store
Based on the moving body information and the order information, routes to a plurality of store candidates are created.
Among the plurality of store candidates, the store with the shortest time to receive the product is selected as the store to order the product.
Navigation device. The processor
From the moving body, the moving body information including the position information and the destination information of the moving body is received, and the moving body information is received.
When selecting the store
Based on the moving body information and the order information, routes to a plurality of store candidates are created.
Among the plurality of store candidates, the store with the shortest total time of the time to receive the product and the time to the destination included in the destination information is selected as the store to order the product.
The navigation device according to claim 1. It is a product order processing method executed by a navigation device, a store-side device installed in a store, and a user's terminal.
The processor of the navigation device
Receives mobile information including the position information of the mobile from a mobile that can communicate with the outside,
The user's order information of the product is received from the terminal associated with the moving body, and the product is ordered.
Based on the moving body information and the ordering information, the store to which the product is ordered is selected.
Send the route to the selected store to the moving object,
When selecting the store
Based on the moving body information and the order information, routes to a plurality of store candidates are created.
Among the plurality of store candidates, the store with the shortest time to receive the product is selected as the store to order the product.
Product order processing method. The processor of the navigation device
The order information and the estimated time of arrival at the store are transmitted to the store-side device of the selected store.
The processor of the store-side device
Adjusting the order of products prepared at the store based on the order information and the estimated time of arrival.
The product order processing method according to claim 3. The processor of the store-side device
After receiving the order information, when the moving body arrives at the store, a product that can be provided earlier than the product included in the order information is selected and sent to the terminal of the user who transmitted the order information. In response, send information about products that can be provided early,
The product order processing method according to claim 3 or 4. It is a product order processing program to be executed by the navigation device and the store-side device installed in the store.
Receives mobile information including the position information of the mobile from a mobile that can communicate with the outside,
The user's order information of the product is received from the terminal associated with the moving body, and the product is ordered.
Based on the moving body information and the ordering information, the store to which the product is ordered is selected.
Send the route to the selected store to the moving object,
When selecting the store
Based on the moving body information and the order information, routes to a plurality of store candidates are created.
Among the plurality of store candidates, the store with the shortest time to receive the product is selected as the store to order the product.
Product order processing program.

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