JP2020119341A - Question survey apparatus - Google Patents

Abstract

To improve satisfaction of a person who will buy and sell real estate in the future and also contribute to enhancement of trader performance by collecting reasons for passing on buying and selling of real estate and utilizing the collected information for a trader.SOLUTION: A question survey apparatus 100 comprises question information storage means 110, answer information storage means 120, question information presenting means 130, answer information acquisition means 140 and answer information providing means 160. The question information storage means 110 stores question identification information identifying questions presented to a user about a trader that the user has used when buying and selling, and concrete question information including contents of concrete questions presented to the user in association with each other.SELECTED DRAWING: Figure 2

Description

The technology related to collecting the reasons for non-purchases in real estate transactions and allowing specific persons to browse.

While the buying and selling of real estate such as residential condominiums and detached houses is actively carried out, there is a business that mediates the buying and selling, and there are many real estate intermediaries who use it as their living business.

By the way, in the buying and selling of real estate, while the seller presents the information of the sold property in the market, the buyer obtains the information of the sold property and the intermediary adjusts the needs of both parties, and if they match, Real estate sales are approved.

Conventionally, proposals of ideas for improving efficiency or labor saving of office work relating to real estate sales have been actively made. For example, in Patent Document 1, browsing property information and real estate without contacting the person in charge of the real estate agent A real estate brokerage business support system that allows you to preview properties has been proposed.

JP, 2011-170421, A

Against this background, in the real estate brokerage business, there are many cases where we could reach out to prospective customers, but there are few cases that lead to a contract. However, there is a problem in that the trader cannot know the specific reason for losing the project, and cannot link his past losing experience to future business improvement.

Therefore, in the present invention, in view of the above problems, by collecting the reason for refraining from buying and selling a real estate so as not to make the questioned person feel uncomfortable, by having the dealer utilize the collected information, It is an object of the present invention to provide a question survey device that not only enhances the satisfaction level but also contributes to the performance improvement of the business operator.

One form of the question research device to be disclosed is question identification information for presenting to a user who sells and sells real estate, identifying question about a dealer used in the sale and contents of specific question to be presented to the user. Question information storage means for storing specific question information in association with each other, vendor identification information for identifying the vendor, the question identification information, and the user for the specific question information identified by the question identification information. Answer information storage means for associating and storing the answer information of, and the user along with the specific question information to the first trader who mediates the sale and purchase at the timing when the user performs payment and delivery of the real estate. Question information presenting means for causing the display device of the terminal operated by the user to display the specific question information for the second trader who is in contact but cannot mediate the sale and purchase, and the trader identification information for identifying the second trader; The question identification information for identifying the specific question information presented to the user by the question information presenting means, and the answer information by the user of the specific question information for the second trader are received in association with each other, and An answer information acquisition unit to be stored in the answer information storage unit and a response information storage unit to a terminal operated by the second trader in response to a browsing request from the second trader regarding the information stored in the answer information storage unit. And a response information providing means for providing the specific question information corresponding to the question identification information associated with the vendor identification information for identifying the second vendor and the response information in a viewable state. And

The question survey device to be disclosed collects the reason for refraining from buying and selling real estate so as not to make the questioned person feel uncomfortable, and makes the dealer utilize the collected information to increase the satisfaction of those who conduct real estate trading in the future. At the same time, it contributes to the improvement of the business performance of the contractor.

It is a figure showing the outline of the question investigation device concerning this embodiment. It is a functional block diagram of the question survey device concerning this embodiment. It is a figure which shows an example of the concrete question information which concerns on this Embodiment. It is a figure which shows an example of the specific question information regarding the 1st trader which concerns on this Embodiment. It is a figure which shows an example of the specific question information regarding the 2nd trader which concerns on this Embodiment. It is a figure which shows an example of the aspect of the structured/hierarchicalization of the question which concerns on this Embodiment. It is a figure which shows an example of the specific question information regarding the 1st trader which concerns on this Embodiment. It is a figure which shows an example of the specific question information regarding the 2nd trader which concerns on this Embodiment. It is a figure showing the example of hardware constitutions of the question investigation device concerning this embodiment. 7 is a flowchart showing a flow of an example of a non-purchase reason collection process by the question survey device according to the present embodiment. It is a flow chart which shows the flow of the example of the browsing processing of the reason for non-purchase by the question survey device concerning this embodiment.

Embodiments for carrying out the present invention will be described with reference to the drawings.
(Principle of operation of question survey device according to the present embodiment)

The operation principle of the question survey device (hereinafter, simply referred to as “this device”) 100 according to the present embodiment will be described with reference to FIGS. 1 to 8. FIG. 1 is a diagram showing a connection relationship between the device 100 and peripheral devices, and FIG. 2 is a functional block diagram of the device 100. FIGS. 3 to 5, 7, and 8 are diagrams showing an example of the specific question information 260, and FIG. 6 is a diagram for explaining a structured/hierarchical aspect of the question handled in the device 100.

As shown in FIG. 1, the apparatus 100 includes a user terminal 300 operated by a user 220 who trades real estate 210 and a trader terminal 320 operated by intermediaries 230, 240 of the real estate sales 210 via a communication network 310. Connected with. The communication network 310 may be wired or wireless. The user terminal 300 and the trader terminal 320 may be personal digital assistants such as smartphones and tablet terminals, or may be laptop or desktop personal computers.

The user 220, after contacting a plurality of companies 230 and 240, buys and sells real estate 210 through the first company 230 (requesting the first company 230 to perform a real estate brokerage business). The second trader 240 is a trader who was in contact with the user 220 in the real estate sale 210 but was not requested to perform the real estate brokerage business.

As shown in FIG. 2, the apparatus 100 includes a question information storage unit 110, an answer information storage unit 120, a question information presentation unit 130, an answer information acquisition unit 140, and an answer information providing unit 150.

The question information storage unit 110 is a question to be presented to the user 220, which is question identification information 250 for identifying a question regarding the traders 230 and 240 used in the trading 210, and specific question content to be presented to the user 220. And the specific question information 260 that is

As shown in FIG. 3, the specific question information 260 is such as "How many real estate companies did you actually consult, compare and consider when deciding on the property this time?" It is the content of a specific question presented to the user 220. As shown in Fig. 4, the specific question information 260 is "From here, we ask about "our company." ...", including a specific question to the first trader 230 who mediates the sale 210.

On the other hand, in the real estate brokerage business, there are many cases where we could reach out to prospective customers, but there are few cases that lead to a contract. As shown in Fig. 5, under such a background, the specific question information 260 is, "From this point, I would like to ask about the companies that were compared and examined when purchasing this property." It includes specific questions to the second party 240 who has contacted the user 220 but cannot broker the sale 210.

The question stored in the question information storage unit 110 is a questionnaire for allowing the user 220 to evaluate the work performed by the vendors 230 and 240, and is useful for improving the work performance of the vendors 230 and 240 (the work performed by the vendors 230 and 240. It is structured and hierarchized from the viewpoint of evaluation). As shown in FIG. 6, the questions stored in the storage unit 110 are elementally expanded in terms of, for example, “word of mouth”, “price”, “company”, “property”, “area”, and “sales staff”, Furthermore, from the viewpoint of "property", elements are developed from the viewpoints of "concept", "floor plan", "asset property", "quality", and the like. Although FIG. 6 shows a structured/hierarchical form of the concrete question information 260 for the second trader 240, the concrete question information 260 for the first trader 230 has the same form.

In addition, the question stored in the storage unit 110 is, for example, elementally developed from the viewpoint of evaluating the sales staff from the viewpoint of the sales staff's communication ability and personality, and further, the communication skills are based on the sales staff's knowledge and hearing. Factors are developed from the perspective of power and proposal capability, personality is factored from the viewpoint of sales staff's responsiveness and humanity, and responsiveness is responsiveness, frequency of response, pleasantness, politeness and integrity. Elements are developed from the viewpoint of humanity, and humanity is developed from the viewpoints of seriousness, kindness, security, enthusiasm, reliability, and kindness. The evaluation of the sales staff by the user 220 can be immediately utilized for improving the business of the dealer 240 as compared with other evaluation items.

The specific question information 260 for the second trader 240 stored in the storage unit 110 has the same content as the specific question information 260 for the first trader 230. By doing so, it is possible to collect the reason why the real estate sale 210 is forgotten so that the questioned person 220 does not feel uncomfortable.

As shown in FIGS. 4 and 5, the specific question information 260 for the first trader 230 is “What is the deciding point when you purchase a property at our company? However, the specific question information 260 for the second company 240 is, "What are the points that you could not complete the purchase for the companies that were compared and examined when purchasing the property at our company this time? Is it...?”.

Further, as shown in FIGS. 7 and 8, the specific question information 260 for the first trader 230 is “What are your points of evaluation in “Response of sales staff”? However, the specific question information 260 for the second trader 240 is, "Are there any points in your response to the sales person?" …”.

The answer information storage unit 120 associates the trader identification information 270 that identifies the traders 230 and 240, the question identification information 250, and the answer information 280 of the user 220 to the specific question information 260 identified by the question identification information 250. To remember.

The question information presenting unit 130, together with the concrete question information 260 for the first trader 230 and the concrete question information for the second trader 240, at the timing 290 when the user 220 makes payment for the real estate sale 210 and receives the real estate delivery. 260 is displayed on the display device of the user terminal 300. The timing 290 is considered to be an opportunity for the user 220 who feels comfortable after finishing the big event of real estate transaction to easily and easily respond to the investigation of the business evaluation of the companies 230, 240.

In addition, by presenting the specific question information 260 to the second trader 240 at the same timing 290 as the presentation of the specific question information 260 to the first trader 230, the real estate transaction so as not to make the questioned person 220 feel uncomfortable. Reasons for refusing 210 can be collected.

The answer information acquisition unit 140, the vendor identification information 270 that identifies the second vendor 240, the question identification information 250 that identifies the specific question information 260 presented to the user 220 by the question information presentation unit 130, and the second vendor 240. And the answer information 280 by the user 220 of the specific question information 260 for The answer information acquisition unit 140 associates the received information 270, 250, 280 with each other and stores it in the answer information storage unit 120.

The reply information providing unit 150, in response to a browsing request from the second trader 240 regarding the information stored in the reply information storage unit 120, sends to the terminal 320 operated by the second trader 240, the trader identification information for identifying the second trader 240. The specific question information 260 and the answer information 280 corresponding to the question identification information 250 associated with the answer information storage unit 120 are provided in a viewable state. The specific question information 260 corresponding to the question identification information 250 is extracted from the question information storage means 110. By doing in this way, the device 100 can provide the agent 240 with the reason why the collected real estate transaction 210 was forgotten.

The answer information providing unit 150 may have a form in which the raw data stored in the answer information storage unit 120 is browsed as it is, or a form in which the data is processed and browsed. Further, the answer information providing unit 150 may be configured to limit the contents that can be browsed by using the question identification information 250 and improve usability.

As described above, the device 100 can collect the reason why the real estate sale 210 is postponed so that the questioned person 220 does not feel uncomfortable. Then, the device 100 makes the business 240 improve the business of the business 240 by making the business 240 utilize the reason why the collected real estate business 210 is forgotten, thereby increasing the satisfaction of those who perform the real estate sales 210 in the future. It can also contribute to improving the business performance of the contractor.
(Hardware configuration of the question survey device according to the present embodiment)

An example of the hardware configuration of the device 100 will be described with reference to FIG. FIG. 9 is a diagram showing an example of the hardware configuration of the device 100. As shown in FIG. 9, the device 100 includes a CPU (Central Processing Unit) 510, a ROM (Read-Only Memory) 520, a RAM (Random Access Memory) 530, an auxiliary storage device 540, a communication I/F 550, and an input device 560. , A display device 570 and a recording medium I/F 580.

The CPU 510 is a device that executes a program stored in the ROM 520, performs arithmetic processing on the data loaded (loaded) in the RAM 530 according to the instructions of the program, and controls the entire device 100. The ROM 520 stores programs and data executed by the CPU 510. The RAM 530 expands (loads) a program or data to be executed when the CPU 510 executes the program stored in the ROM 520, and temporarily holds the operation data during the operation.

The auxiliary storage device 540 is a device that stores an OS (Operating System) that is basic software, an application program according to the present embodiment, and the like together with related data. The auxiliary storage device 540 includes storage means 110 and 120, and is, for example, an HDD (Hard Disc Drive) or a flash memory.

The communication I/F 550 is an interface for connecting to a communication network 310 such as a wired/wireless LAN (Local Area Network) or the Internet and exchanging data with another device that provides a communication function.

The input device 560 is a device such as a keyboard for inputting data to the device 100. The display device (output device) 570 is a device configured by an LCD (Liquid Crystal Display) or the like, and is a device that functions as a user interface when a user uses the functions of the device 100 and when performing various settings. is there. The recording medium I/F 580 is an interface for transmitting/receiving data to/from the recording medium 590 such as a CD-ROM, a DVD-ROM, and a USB memory.

Each unit included in the device 100 may be realized by the CPU 510 executing a program corresponding to each unit stored in the ROM 520 or the auxiliary storage device 540. Further, each unit included in the device 100 may have a form in which the processing related to each unit is realized as hardware. In addition, the program according to the present invention is read from an external server device via the communication I/F 550, or the program according to the present invention is read from a recording medium 590 via the recording medium I/F 580. Alternatively, the program may be executed by the.
(Example of processing by the question survey device according to the present embodiment)
(1) Example of collection processing of non-purchase reason by the device 100

An example of a non-purchase reason collection process by the device 100 will be described with reference to FIG. 10. FIG. 10 is a flowchart showing a flow of an example of a collection processing of the reason for non-purchase by the device 100.

In S10, the question information presenting means 130 displays the specific question information 260 for the first trader 230 on the display device of the user terminal 300 at the timing 290 when the user 220 makes a payment for the real estate sale 210 and receives the real estate. Display it. At the timing 290, by requesting the business evaluation survey regarding the first company 230, the user 220 comfortably responds to the business evaluation survey regarding the first company 230 because of the relief that the big event of real estate transaction has ended. Conceivable.

As shown in FIG. 3, the question information presenting means 130 asks, "How many real estate companies did you actually consult, compare and consider when deciding this property?" The specific question information 260 is presented to identify the first trader 230 and the second trader 240.

As shown in FIGS. 4 and 7, the question information presenting means 130 then asks, “From here, we will ask about “our company”. …”, “What are the key points that made you decide to purchase the property at our company this time?”, “Your evaluation in “Response of sales staff” Do you have any points? The specific question information 260 for evaluating the work by the first trader 230 is presented.

In S20, the answer information acquisition unit 140, the vendor identification information 270 that identifies the first vendor 230, the question identification information 250 that identifies the specific question information 260 presented to the user 220 in S10, and the specifics for the first vendor 230. The answer information 280 by the user 220 of the target question information 260 is received in association with each other. Then, the response information acquisition unit 140 stores the information 270, 250, 280 received in S20 in the response information storage unit 120.

In S30, the question information presenting unit 130 causes the specific question information 260 for the first vendor 230 and the specific question information 260 for the second vendor 240 to be displayed on the display device of the user terminal 300 at timing 290. At timing 290, by requesting a business evaluation survey regarding the second company 240, the user 220 comfortably responds to the business evaluation survey regarding the second company 240 because of the relief that the major event of real estate transaction has ended. Conceivable.

Further, by presenting the specific question information 260 for the second contractor 240 at the same timing 290 as the specific question information 260 for the first contractor 230, the real estate transaction 210 is performed so that the questioned person 220 does not feel uncomfortable. You can collect the reasons why you left off.

As shown in FIGS. 5 and 8, the question information presenting means 130 "will ask you about the companies that were compared/considered in purchasing the property this time.", "You are our company this time. What are the points that you could not complete the purchase of the companies that were compared and examined when you purchased the property in the…?”, “In response to the sales person” Is there anything that changed? The specific question information 260 for evaluating the work by the second trader 240 is presented.

In S40, the response information acquisition unit 140 identifies the second vendor 240 by the vendor identification information 270, the question identification information 250 identifying the specific question information 260 presented to the user 220 in S30, and the second vendor 240. The answer information 280 by the user 220 of the target question information 260 is received in association with each other. Then, the response information acquisition unit 140 stores the information 270, 250, 280 received in S40 in the response information storage unit 120.

As described above, the specific question information 260 for the second trader 240 presented by the question information presenting means 130 has the same content as the specific question information 260 for the first trader 230. By doing so, it is possible to collect the reason why the real estate sale 210 is forgotten so that the questioned person 220 does not feel uncomfortable.

By performing the above-described processing, the device 100 can collect the reason why the real estate transaction 210 is forgotten so that the questioned person 220 does not feel uncomfortable.
(2) Example of browsing processing of the reason for non-purchase by the device 100

An example of browsing processing of the reason for non-purchase by the device 100 will be described with reference to FIG. 11. FIG. 11 is a flowchart showing the flow of an example of the browsing processing of the reason for non-purchase by the device 100.

In S110, the response information providing unit 150 accepts a browsing request regarding the information stored in the response information storage unit 120 from the second trader 240 (including the employees of the second trader 240).

In S120, the response information providing unit 150 specifies whether or not the second provider 240 who has requested the browsing in S110 has the browsing authority of the information stored in the response information storage unit 120, and the information having the browsing authority. To authenticate. In the authentication, an authentication method combining an ID (trader identification information 270) and a password may be used, and any other authentication method may be adopted without any problem.

In S130, the response information providing unit 150 stores the vendor identification information 270 identifying the second vendor 240 and the response information in the terminal 320 operated by the second vendor 240 in response to the browsing request from the second vendor 240 accepted in S110. The specific question information 260 and the answer information 280 corresponding to the question identification information 250 associated with the means 120 are provided in a viewable state. The specific question information 260 corresponding to the question identification information 250 is extracted from the question information storage means 110. By doing in this way, the device 100 can provide the agent 240 with the reason why the collected real estate transaction 210 was forgotten.

The answer information providing unit 150 may have a form in which the raw data stored in the answer information storage unit 120 is browsed as it is, or a form in which the data is processed and browsed. Further, the answer information providing unit 150 may be configured to limit the contents that can be browsed by using the question identification information 250 and improve the usability.

By performing the above-described processing, the present apparatus 100 allows the business 240 to improve the business of the business 240 by allowing the business 240 to utilize the reason why the real estate business 210 that has been collected has been forgotten, and thus the business real estate sales 210 is performed in the future. It is possible to increase the satisfaction of the person and contribute to improving the business performance of the dealer.

Although the embodiments of the present invention have been described in detail above, the present invention is not limited to the specific embodiments, and various modifications are possible within the scope of the gist of the present invention described in the claims. -Can be changed.

100 Question survey device 110 Question information storage means 120 Answer information storage means 130 Question information presenting means 140 Answer information acquisition means 150 Answer information providing means 210 Real estate buying and selling 220 User 230 First trader 240 Second trader 250 Question identification information 260 Concrete Question information 270 Trader identification information 280 Answer information 290 Timing of payment and delivery of real estate 300 User terminal 310 Communication network 320 Trader terminal 510 CPU
520 ROM
530 RAM
540 auxiliary storage device 550 communication interface 560 input device 570 output device 580 recording medium interface 590 recording medium

Claims (9)

By associating the question identification information for identifying the question regarding the dealer used in the sale and the specific question information, which is the content of the specific question presented to the user, which is presented to the user who sells and sells the real estate, Question information storage means to be stored,
Answer information storage means for storing the trader identification information for identifying the trader, the question identification information, and the answer information of the user for the specific question information identified by the question identification information in association with each other,
The specific question information for the first trader who mediates the sale and purchase, and the specific question for the second trader who is in contact with the user but cannot intervene the sale, at the timing when the user pays and delivers the real estate. Question information presenting means for displaying information on a display device of a terminal operated by the user,
The vendor identification information for identifying the second vendor, the question identification information for identifying the specific question information presented to the user by the question information presenting means, and the specific question information for the second vendor. Response information acquisition means for accepting the response information by the user in association with each other, and storing the response information in the response information storage means,
In response to a browsing request from the second trader regarding the information stored in the reply information storage means, to the terminal operated by the second trader, the trader identification information for identifying the second trader in the reply information storage means, A question survey device comprising: the specific question information corresponding to the associated question identification information and an answer information providing unit that provides the answer information in a viewable state. The question inquiry device according to claim 1, wherein the question is structured and hierarchized from the viewpoint of evaluating a sales staff member in contact with the user in the dealer. From the viewpoint of evaluating the sales staff, the communication staff and the personality of the sales staff are expanded into elements, and the communication skills are expanded into the knowledge, the hearing ability, and the suggestion power of the sales staff, and the personality is described above. The sales staff's responsiveness and humanity are factored out, and the responsiveness is factored into quickness of response, frequency of response, good feeling, politeness and sincerity, and the humanity is serious and kind. The question survey apparatus according to claim 2, wherein elements are developed into a feeling of security, a sense of security, enthusiasm, reliability, and personality. 4. The question survey device according to claim 1, wherein the specific question information for the second trader has the same content as the specific question information for the first trader. By associating the question identification information for identifying the question regarding the dealer used in the sale and the specific question information, which is the content of the specific question presented to the user, which is presented to the user who sells and sells the real estate, Question information storage means to be stored, trader identification information for identifying the trader, the question identification information, and the answer information of the user to the specific question information identified by the question identification information are stored in association with each other. In a computer having an answer information storage means,
The question information presenting means, together with the specific question information to the first trader who brokers the sale, at the timing when the user makes payment for the real estate and delivers the real estate, the question information presenting means is in contact with the user but cannot broker the sale. A step of displaying the specific question information for the trader on a display device of a terminal operated by the user,
Answer information acquisition means identifies the second trader, the trader identification information, the question identification information that identifies the specific question information presented to the user by the question information presentation means, and the second trader. Responding to the user's answer information of the specific question information in association with each other, and storing in the answer information storage means,
Response information providing means identifies the second trader in the response information storage means to a terminal operated by the second trader in response to a browsing request from the second trader regarding information stored in the reply information storage means. Providing the specific question information and the answer information corresponding to the question identification information associated with the vendor identification information in a viewable state. The question inquiry method according to claim 5, wherein the question is structured and hierarchized from the viewpoint of evaluating a sales staff member in contact with the user in the dealer. From the viewpoint of evaluating the sales staff, the communication staff and the personality of the sales staff are expanded into elements, and the communication skills are expanded into the knowledge, the hearing ability, and the suggestion power of the sales staff, and the personality is described above. The sales staff's responsiveness and humanity are factored out, and the responsiveness is factored into quickness of response, frequency of response, good feeling, politeness and sincerity, and the humanity is serious and kind. 7. The question survey method according to claim 6, wherein elements are developed into a feeling of security, a sense of security, an enthusiasm, reliability, and personality. 8. The question survey method according to claim 5, wherein the specific question information for the second trader has the same content as the specific question information for the first trader. A question survey program for causing a computer to execute the method according to claim 5.