JP2020038511A - Customer rental support system and method - Google Patents

Abstract

To provide a rental support technique for notifying and recommending product information (for example, information for products waiting for arrival and products which customers seem to like) for products as advertisement information such as information for urging customers on a product lending side to exhibit products and products desired by customers (users) on a product borrowing side from among product information acquired from the customers on the product lending side with respect to the customers on the product borrowing side.SOLUTION: A customer rental support system for constructing a platform comprises: means for acquiring product holding information; means for calculating rental income prediction information on the basis of the product holding information and need information; means for notifying the income prediction information to a terminal device on the product lending side; means for posting and publishing products exhibited on the basis of the product holding information on a Web site; means for asking for recommend information on the basis of need information; and means for recommending recommend information to a specific user.SELECTED DRAWING: Figure 1

Description

The present invention relates to an inter-customer rental support system and method for supporting the lending and borrowing of merchandise between customers, that is, merchandise rental transactions.
For example, a customer (user) who wants to lend a product by connecting a product lender terminal device that wants to lend a product such as a bag and a product lender terminal device that wants to borrow a product via a network. The present invention relates to an inter-customer rental support system and method for constructing a platform for supporting lending and borrowing (rental transaction) of a product between the customer and a customer (user) who wants to borrow the product.

Recently, a customer side terminal and a rental agent side device (server) are connected via a network, and the rental agent side accepts a rental reservation from the customer side and rents the rental reservation accepted product to the customer side. Rental service systems have become widespread.
Rental service systems include, for example, Japanese Patent Application Laid-Open No. 2013-250741 (Patent Document 1) and Japanese Patent Application Laid-Open No. 2010-020737 (Patent Document 2). Patent Literature 3).

Japanese Patent Application Laid-Open No. H11-163,199 discloses that “a terminal device that acquires identification information of an imaging device to which a photographing device can be attached and detached from the imaging device and receives a reservation for lending the imaging device, and that acquires the identification information from the terminal device. And a server that manages a reservation for renting the photographing equipment based on the identification information, a rental system comprising:
Patent Literature 2 discloses that a server, which is a manufacturer, has a database storing at least user information and a rental fee management means for each user terminal of a sales agent, a maintenance agent, a construction agent, and a customer. In addition, there is a description of "a product rental system provided with one or more of construction, repair and maintenance estimate creation means, rental contract creation means, maintenance management means, and profit distribution management means for each agency". ,
Patent Literature 3 discloses that “an image including a plurality of symbols in the shape of a person wearing clothes of different fashion patterns, and in which the user can select one or more of the plurality of symbols. Symbol providing means for providing to the user's terminal, recognition means for recognizing a symbol selected by the user from the plurality of symbols, and a clothing fashion pattern worn by the recognized symbol. Storage control means for executing control for storing identifiable specific information in a storage area for the user, and candidate clothes to be worn by the user based on a fashion pattern specified by the stored specific information An information processing apparatus comprising: a clothing recommendation unit that recommends the user; and a sending management unit that manages sending the recommended clothing to the user. It is described.

JP 2013250741 A JP 2010-020737 A JP-A-2006-16400

The invention described in Patent Literature 1 is mainly aimed at receiving a rental reservation of a product managed by a rental company, managing a rental reservation of a product, and managing inventory between a customer and a rental company (company). ,
The invention described in Patent Literature 2 is based on a rental fee management, a construction / management service between a customer and a rental agent (company), mainly between a manufacturer and a sales agent, a maintenance agent, a construction agent, and a customer. It is intended for repair and maintenance estimate creation, rental contract creation, maintenance management, profit distribution management for each agency,
Further, the invention described in Patent Literature 3 recommends clothing suitable for the user's preference between the user and a trader (company) recommending the clothing to the user, and actually transfers all the recommended clothing to the user. It is intended to be able to deliver directly to the hand,
Each of these systems is a system relating to a CtoB transaction between a customer and a company, in which a product held by a customer is shared with another customer, that is, a rental transaction of lending and borrowing a product held by the customer. No mechanism is assumed to support this.
For this reason, Patent Literature 1 allows “the general management of information on deposited articles”, and Patent Literature 2 discloses “a database of information for each user required by a sales agent, a maintenance agent, a construction agent, and a customer. It can be more constantly available, can be created by a construction, repair and maintenance estimate creation tool, and can perform rental fee management and maintenance management on a server. And (2) recommend clothing that is suitable for the user's taste, and deliver all the recommended clothing directly to the user's hand.

Therefore, in the present invention, in the inter-customer rental support system, for example, a product holding information report on a product obtained from a customer (user) renting a product and a need information on a product obtained from a customer (user) borrowing the product (Including questionnaire information), etc., and obtain expected income information including “expected income” of the product included in the product holding information (expected rental income of the product: estimated rental fee of income). Sent and notified to the customer (user) who lends the product, prompting the seller to list the product,
Product list information (product listing / public information) to be disclosed is created from the product holding information obtained from the customer who lends the product, and the product desired by the customer borrowing the product, for example, It seeks recommendation information (advertisement information) including product information of products that are likely to be preferred, and provides rental support technology for recommending (recommending) by transmitting and notifying the recommendation information to the customer (user) who borrows the product. Aim.

In order to achieve the above object, one of typical rental support systems and methods of the present invention is to connect a product lender terminal device and a product lender terminal device via a network, A rental support system between customers for building a platform for supporting product rental between a user of a group A that lends a product and a user of a group B that borrows a product,
A means for acquiring merchandise holding information from a merchandise lender side terminal device of the user who lends the merchandise, and acquiring needs information from the merchandise borrower side terminal device of the user who borrows the merchandise,
Based on the product holding information and the needs information, calculate expected income information for the product, transmit the estimated income information to the product lending side terminal device, and prompt a user who lends the product to exhibit the product. Means,
Means for creating product list information based on the product holding information and posting the product list information on the Web;
Create recommendation information for a specific user in the group B borrowing the product based on the needs information, transmit the recommendation information to the product borrower side terminal device, and for the specific user borrowing the product A means of recommending recommended products,
When receiving the order information of the product from the product lender side terminal device, sending it to the user borrowing the ordered product, and receiving the rental fee payment notification information from the product borrower terminal device, the incentive payment notification information There is provided a means for transmitting to a product lending terminal device and notifying a user who lends a product.

ADVANTAGE OF THE INVENTION According to this invention, lending and borrowing (rental transaction) of goods between a customer (user) who lends goods and a customer (user) borrowing, that is, the distribution of goods to be rented between customers is performed smoothly. be able to.
Problems, configurations, and effects other than those described above will be apparent from the following description of the embodiments.

The figure which shows the structure at the time of applying the rental support system between customers of this invention. FIG. 2 is a block diagram showing a configuration of a platform server in the inter-customer rental support system of the present invention. A description will be given of a sequence between a customer terminal device that lends a product (a terminal device on the lender side), a customer terminal device that lends a product (a terminal device on the side of a product lender), and a platform server in the inter-customer rental support system. FIG. 3 is a flowchart illustrating a flow of a process for calculating an expected income of a computing device (computer) in the platform server of FIG.

  Hereinafter, the present invention will be described with reference to the drawings.

  FIG. 1 is a diagram showing a relationship between a customer rental support system 1, a product lender terminal device 2, and a product lender terminal device 3 of the present invention.

  The product lender-side terminal device 2 is composed of a plurality of communication terminals 21 constituting a customer group A that lends a product, for example, a bag (Bag).

  The plurality of communication terminals 21 input merchandise holding information on merchandise held by each user, transmit the merchandise holding information to the inter-customer rental support system 1 via the network, and Is a terminal having a function of receiving and displaying income forecast information and incentive payment notification information for a product transmitted from the company via the network 4, and includes, for example, a smartphone and a mobile phone.

  The commodity borrower side terminal device 3 is composed of a plurality of communication terminals 31 constituting a customer group B on the side of borrowing goods, for example, a bag (Bag).

  The plurality of communication terminals 31 input order information of a product (rental product) that the user wants to borrow, payment notification information of a rental fee, and the like, and send the information to the inter-customer rental support system 1 via the network 4. A terminal having a function of transmitting and receiving recommendation information and product shipping notification information transmitted from the inter-customer rental support system 1 via the network 4 and displaying the information, for example, from a smartphone or a mobile phone. Become.

  The rental fee incentive payment notification information may be obtained, for example, after the merchandise is sent from the inter-customer rental support system 1 to the merchant borrower terminal device 3 and / or after the rental merchandise is received, the rental fee is paid. This is information to be notified to the product lender side terminal device 2 side.

  The recommendation information is obtained by the inter-customer rental support system 1 side. For example, the rental history information of the user who borrows the product and the arrival waiting information previously collected and acquired from the user of the terminal 3 of the product borrower , Based on needs such as favorite information and preference information.

  The inter-customer rental support system 1 is a user (member) who lends a product on the product lender side terminal device 2 connected via the network 4 or a user (member) who borrows a product on the product lender terminal device 3 side. Is a device that provides a platform that enables CtoC transactions (rental) of products, for example, from a platform server 11 that constructs a device that functions as a base on which software operates in a computer (arithmetic device). Become.

Rental support system 1 between customers
The product renter side terminal device 2 and the product borrower side terminal device 3 are connected via the network 4, and between the user (member) of the group A renting out the product and the user (member) of the group B borrowing the product. Is to build a platform to support the rental of products,
A function of acquiring merchandise possession information from the merchant lender terminal device 2 of the user who lends merchandise, and acquiring needs information from the merchant lender terminal device 3 of the user who borrows the merchandise;
A function of calculating expected income information (expected rental income when renting a product / expected income rental fee) based on merchandise holding information and needs information,
A function of transmitting the expected income information to the product lending side terminal device 2 and prompting the user who lends the product to exhibit;
Create product list information (product listing / public information) based on the product holding information, post it on the Web (publish), and create recommendation information for a specific user in group B who borrows the product based on the needs information. function,
A function of transmitting recommendation information to the product borrower side terminal device 3 and recommending a specific user who borrows the product;
When receiving the order information of the product from the terminal device 2 on the product lender side and sending it out to the user who borrows the ordered product, and receiving the payment notification information of the rental fee from the terminal device 3 on the product lender, the incentive payment notification information To the product lending side terminal device 2 to notify the user who lends the product.

  The merchandise holding information includes, for example, information such as a merchandise name, a brand name, a type, a color, a size, a new work, and accessories.

  The needs information includes, for example, various information such as waiting for arrival (information that the user wants to rent the product as soon as the target product enters), and favorite information (information about the product that the customer himself likes) obtained through a questionnaire or the like.

  The waiting-for-arrival information and the favorite information include information such as an attribute (member ID) for specifying the user, a registration date of the waiting-for-arrival, and a deletion date.

  Revenue forecast information is based on product occupancy rates, such as product popularity and demand (if there are many back-ordered customers or many favorite customers, etc.), it is easy to rent to the customer and it can be determined that the rental accuracy is high ) And a rental period (when there is a user who wants a longer rental period, it can be determined that rental income can be expected during that period).

  Further, it may be obtained for all the products included in the product holding information obtained from the user (member) who rents the product. However, a product with high rental accuracy is obtained, and the expected income information (income) for the product with high rental accuracy is obtained. Rental efficiency is good if the predicted value) is obtained.

  A product with high rental accuracy is a product with a high operating rate, and can be said to be, for example, a product waiting to be received by a user, a product that is close to the user's preference, or a product that has a rental history.

  The waiting-for-arrival product is a product (member) borrowing a product that has previously declared the product to be borrowed to the inter-customer rental support system 1 or a user (member) borrowing the product from the inter-customer rental support system 1. On the other hand, it was obtained through research using a questionnaire.

  The favorite product is a product likely to be preferred by the user (member) who borrows the product, and the preference is a product estimated from each information such as a favorite or rental history in the needs information as described above.

  The rental history information includes attributes (information such as a member ID, a product ID, a reservation date, a shipping date (rental date), a rental period, and a return date) for specifying a user (member) who lends a product.

  The recommendation information includes a product desired by the user (member) who borrows the product, for example, a back-ordered product or a product likely to be preferred. In other words, the product that the user is likely to like is guessed and recommended as a recommended product.

  FIG. 2 is a block diagram illustrating a configuration of the platform server 11 included in the inter-customer rental support system 1.

  The platform server 11 includes a communication device 111, a storage device 112, an input / output device 113, and an arithmetic device 114.

  The communication device 11 communicates with the communication terminals 21 and 31 of the product renter side terminal device 2 and the product borrower side terminal device 3 for the above-mentioned order information of products, income forecast information for each product, recommendation information, needs A communication unit 111 having a function of communicating information and the like is provided.

The storage device 112
An order information storage unit 1121 for storing product order information,
An expected income information storage unit 1122 for storing estimated income information (expected rental income / income expected information table) expected for the commodity in the commodity holding information;
A recommendation information storage unit 1123 for storing recommendation information (recommendation information table) for recommending to the user of the commodity borrower side terminal device 3;

  Also, product information on the product, for example, product holding information provided by the user of the product lender side terminal device 2, product information (back information) such as product color, brand, size, etc. in the product holding information, product maintenance History information (maintenance information table), season / trend information of the product, and needs on the user side of the product borrower terminal device 3, for example, rental history information (rental history information table), arrival waiting information (arrival waiting information table) And a product information storage unit 1124 for storing favorite information (favorite information table), favorite information (favorite information table), and the like.

  Needs information such as waiting-for-arrival information, favorite information, preference information, and the like are obtained in advance from the user side of the commodity borrower side terminal device 2 by a questionnaire or the like, and are stored in the commodity-related information DB 1124 of the storage device 112 (arrival waiting table, favorite table, (Such as a preference table).

とし、 Rental in the rental history information table,

age,

とし、 Favorites in the favorite information table

age,

とする。 Reading in the favorite information table

And

The similarity measure of the product (back) is obtained, for example, by the following method.
The product of the product information held by the lending side, for example, Bagi is a bag, and the borrower is a waiting product or a similar product that the borrower wants to rent, such as Bagj,
The distance (similarity) between Bagi and Bagj is calculated by (1) a Euclidean distance calculation method, and (2) a cosine (cosine) distance calculation method.

Wr ＝レンタルの重み係数
wl ＝お気に入りの重み係数
wv ＝閲覧の重み係数 (1) Euclidean distance calculation

Wr = rental weighting factor
wl = favorite weighting factor
wv = browse weighting factor

上記の何れかの方法で２つのバックの距離を計算した後、昇順に並べ替える。ユークリッド距離の場合はオーダーが上がるが、余弦距離の場合は降順する。 (2) Cosine distance calculation

After calculating the distance between the two bags by any of the above methods, they are sorted in ascending order. In the case of the Euclidean distance, the order goes up, but in the case of the cosine distance, the order goes down.

These storage units 1121 to 1124 are formed of, for example, a database (DB).
The product information storage unit 1124 may be provided inside the platform server 11 or may be provided in an external storage device (database server).

  The input / output device 113 includes, for example, an input unit 1131 including a keyboard for inputting later-described season / trend information and the like, and, for example, later-described merchandise holding information, merchandise information regarding products, needs information, order information, income estimation information (income estimation information). Value), recommendation information, and the like. The product information includes, for example, various information such as a product name, a brand name, a type, a color, a size, a new work, and accessories.

The arithmetic unit 114 is
For example, based on the needs information, the occupancy rate of the product (rental value of the product, for example, large, medium, small) is obtained, and the expected revenue information is calculated based on the rental fee set according to the occupancy rate, Income prediction calculation processing unit 1141, which is presented to the user who lends
A product posting processing unit 1142 that creates product list information for publishing products on the Web based on product holding information;
The user who borrows the product derives the user's borrowing product from the user's borrowing product by obtaining the product's arrival waiting information, the preference information, and the recommendation information including the product to be recommended based on the favorite information in the needs information obtained through the product borrower's device 3. Recommendation calculation processing unit 1143 to be recommended
Having.

  The income forecast information (expected income value) is stored in the income forecast information DB 1122 of the storage device 112, and the recommendation information is stored in the recommendation information DB 1123 of the storage device 12.

  The income forecast information calculated by the income forecast calculation processing unit 1141 is transmitted to the product lender terminal device 2 via the communication unit 111 of the communication device 11 and presented to the user of the product lender terminal device 2.

  Further, the recommendation information calculated by the recommendation calculation processing unit 1143 is notified by push to each user of the commodity borrower terminal device 3 via the communication unit 111 of the communication device 11.

  After the rental transaction of the commodity is completed, the rental fee paid by the user of the commodity borrower side terminal apparatus 3 is used as incentive payment notice information via the communication unit 111 of the communication apparatus 11 and the network 4 via the commodity renter side terminal apparatus. Notify the third user.

  The incentive payment notice information is information for notifying that the rental fee of the rented product has been received.

  FIG. 3 is a sequence diagram for explaining a sequence between the product lender terminal device 2 that lends the product, the product lender terminal device 3 that borrows the product, and the platform server 11 that builds the platform. It is.

  The operation based on the blow chart shown in FIG. 3 is as follows.

First, the following steps are performed as pre-sale processing of a product.
Step S211:
First, the lender terminal device 2 inputs and registers the merchandise holding information of the merchandise held by the user who lends the merchandise. Then, the merchandise holding information is transmitted to the platform server 11 of the inter-customer rental support system 1 via the network 4.

  At this time, product-related information on the product in the product holding information, for example, back information, maintenance history information, season / trend information, and the like may also be input and transmitted. The information may be input from the input unit 131 and registered.

Step S111:
The platform server 11 receives the merchandise holding information transmitted from the merchandise lending terminal device 2 of the user (member) of the lending side (group A) (step S211), and stores the merchandise holding information in the merchandise storage device 112. The information is stored in the information DB 1124 (for example, a merchandise holding information table).

Step S112:
The platform server 11 calculates the income forecast information in the income forecast information processing unit 1141 of the arithmetic device 114.

For example, first, the platform server 11 operates to indicate a degree of popularity in needs information (information such as rental history, waiting for arrival, favorites, and preferences) collected by a questionnaire or the like from a user (member) who rents a product in advance. Availability of products with high rates (large, medium, small) / rental demand of products,
(1) Check if there are any backordered items,
(2) If there is no product waiting to be received by the user or even if there is a product waiting to be received, if the estimated income fee to be described later is low, is there a product (similar product) similar to the user's favorite product or favorite product? or not,
(3) In the case where there is no user's favorite product or a product close to the favorite product (similar product), if there is a product owned by the user of the group A in the group B, a need product to be borrowed (a product indicating the intention to borrow) It is determined sequentially whether or not there is.

Then, if there is a waiting-for-arrival product, a favorite product, a product close to the favorite product (similar product), or a need product, the income estimation information for each product is calculated.
If there is a product waiting to be received, the expected income of the user is calculated after examining the attributes of the user waiting for the product waiting to be received, and is output as expected income information.

  The expected income fee is calculated by, for example, the estimated income fee = rental fee (day) × rental period (number of days). The estimated revenue is set in line with the rental industry market (standard), taking into account the occupancy rate of the product, for example, whether the popularity or condition is good or bad, whether the color is preferred by the user, what the brand name is, etc. I do.

Step S113:
The platform server 11 registers the income forecast information calculated and obtained by the forecast information processing unit 1142 in the income forecast information DB 1122 (income forecast information table) of the storage device 112 and at the same time, the product lender side terminal via the network 4. A process for transmitting to the user of the device 2 is executed. The transmission of the expected income information to the product lender side terminal device 2 is for prompting the user who lends the product to exhibit.

Step S212:
The product lender side device 2 receives and displays the income expectation information transmitted from the platform server 11. Thus, the user of the product lender terminal device 2 can make a sale of a product, that is, determine whether to rent the product.

Next, the following steps are executed as the exhibition processing.
Step S213:
When the user of the product lender terminal device 2 sells a product, information indicating that the user wants to sell (rent) the product is notified from the product lender terminal device 2 to the platform server 11 via the network 4. I do. The product to be exhibited is delivered to the inter-customer rental support system 1 by mail or home delivery, for example.

Step S114:
The platform server 11 receives, from the user of the product lender side terminal device 2, information indicating that the user wants to sell a product, and accepts the product to be sold.

  When the product to be exhibited is received, the product information on the product is stored in the product-related information DB 1124 (product information table) of the storage device 112. If the received product has a flaw or the like, maintenance of the product is executed, and the history is stored in the product-related information DB 1124 (maintenance history table) of the storage device 112 as maintenance history information.

  The maintenance history information includes attributes (member information, product ID, maintenance date, maintenance items, and other information) for specifying the lent product or user.

At this time, the platform server 11 executes a process of creating merchandise list information for disclosing the exhibited merchandise on the Web.
In addition, a process of obtaining recommendation information including a product to be recommended based on the product arrival waiting information, preference information, favorite information, and the like in the needs information obtained from the user who borrows the product via the product borrower's device 3 is executed. . The arrival waiting information includes, for example, each information such as a member ID, a rental ID, an evaluation, and a comment. The favorite information includes, for example, each information such as a member ID, a product ID, a registration date, a deletion date, and a status.

Step S115:
The platform server 11 is based on the needs information (each information such as rental history, waiting for arrival, favorites, preferences, etc.) stored in the product-related information DB 1124 of the storage device 12, and the terminal of the product lender considered to be optimal in the group B based on the needs information. The user of the device 3 is specified.

  The user considered to be optimal is a user who is most likely to borrow a product or a user who has a high degree of rental accuracy, and is, for example, a user who is waiting for a product among the users of the loop B in advance.

  Then, recommendation information including recommended product information is push-distributed via the network 4 and the product borrower side terminal device 3 to a user considered to be optimal, and a process of notifying the user who borrows the product is executed. Recommended products are managed, for example, in a matrix of users and products.

Step S311:
The commodity borrower side terminal device 3 receives and displays the recommendation information distributed from the platform server 11. Thereby, the user of the commodity borrower side terminal device 3 having received the recommendation information can determine whether or not to rent the commodity, and can select a desired commodity from the commodity list information, You can place a rental order for a product.

Further, the following steps are executed as rental processing.
Step S312:
When the user of the product borrower side terminal device 3 rents a product, information for renting the product (rental product order information) is sent to the platform via the product borrower side terminal device 3 and the network 4. The notification is sent to the server 11.

Step S116:
Then, the platform server 11 receives information (order information) indicating that the product is to be rented from the product borrower side terminal device 3 and accepts the rental order. At the same time, the order information is stored in the order information DB 1121 (order information table) of the storage device 112.

Step S117:
Then, after confirming the order information, an arrangement for sending out the ordered product to the user of the product borrower side terminal device 3 is executed. Arrangement for shipping of goods is performed by mail or home delivery by an administrator who manages goods. Then, the platform server 11 stores the rental history of the product in the product-related information DB 1124 (rental history information table or favorite information table) of the storage device 112.

Step S313:
The user of the commodity borrower terminal device 3 receives the dispatched commodity.

Step S314:
Then, the user of the commodity borrower side terminal device 3 pays the rental fee for receiving the dispatched commodity and the rental fee payment notification information indicating that the rental fee has been paid, for example, to the commodity borrower side terminal. The information is transmitted to the platform server 11 via the device 3 and the network 4 for notification.

Step S118:
When the platform server 11 receives the rental fee payment notification information from the user of the product borrower side terminal device 3 after shipping the product, the platform server 11 transmits the incentive payment notification information indicating the notification of the incentive payment corresponding to the rental fee to the network. 4 to the product lender side terminal device 2 to notify the user who lends the product.

Step S119:
The product lender side terminal device 2 receives and displays the incentive payment notification information from the platform server 11. Thereby, the user of the product lender side terminal device 2 can confirm the acquisition of the incentive.
Incentive payments are made electronically.

  FIG. 4 is a flowchart illustrating an example of a calculation processing procedure of the estimated income value (income expected information) in the arithmetic device 114.

The operation based on the flowchart of FIG. 4 is as follows.
Step S401:
When receiving the merchandise holding information of the merchandise held by the user (member) of the lending side (group A) transmitted from the merchandise lending side terminal device 2, the arithmetic device 114 receives the merchandise related information DB 1124 ( Search the backorder information table).

Step S402:
The arithmetic unit 1114 determines whether or not there is a waiting-for-arrival product in the product-related information DB 1124 (waiting-for-arrival information table) of the storage device 112. If there is a waiting product (Yes), the process proceeds to step S403. If there is no waiting product (No), the process proceeds to step S411.

Step S403:
If the result of determination in step S402 is that there is a product waiting to be received (Yes), the arithmetic unit 114 checks the attribute (member ID or the like) of the user (member) waiting to receive the product.

Step S404:
The arithmetic device 114 calculates how much expected revenue (rental fee) can be expected for the back-ordered merchandise based on the information associated with the attribute of the user (such as the member ID), that is, calculates the expected revenue information. I do.

Step S405:
The arithmetic unit 114 determines whether or not the estimated income value (rental fee) of the estimated income information calculated in step S404 is equal to or greater than a predetermined reference value (money amount).
Here, if the income prediction value ≧ the predetermined reference value (Yes), the process proceeds to step S406, and if the income prediction value <the predetermined reference value (No), the process proceeds to step S411.

Step S411:
If there is no product waiting to be received in step S402 (No), or if the estimated income value is smaller than the predetermined reference value (No) in step S405, the computing device 114 sets the user's preference in the needs information. It is determined whether there is a product or a product close to the favorite product.

Whether there is a favorite product that the user is likely to like or a product close to the favorite product is determined based on information such as a rental history and a favorite history in the needs information, for example.
For example, if there is a product similar or similar to the rented product in the rental history, it is determined that there is a user's favorite product or a similar product.

  If it is determined in step S411 that there is a favorite product (Yes), the process proceeds to step S412. If it is determined that there is no favorite product (No), the process proceeds to step S421.

Step S412:
If there is a favorite product or a product close to the favorite product (Yes), the arithmetic unit 114 calculates the expected income information of the favorite product or the product close to the favorite product, similarly to step S404, and proceeds to step S406.

Step S421:
If it is determined in step S411 that there is no favorite product (No), the calculation device 114 intends to borrow if there is a product owned by the user (member) of the group A among the users (members) of the group B. A search is performed as to whether or not there is, that is, an investigation is made as to whether or not there is a required product.

Step S422:
The calculation device 1114 determines whether there is a need product based on the result of the needs check in step S421.
Here, when there is a need product (Yes), the process proceeds to step S423, and when there is no need product (No), the process returns to step S421.

Step S423:
If there is a required product in step S422 (Yes), the arithmetic device 1114 calculates the expected income information of the required product as in steps S404 and S412, and proceeds to step S406.

Step S406:
The calculation device 1114 provides (notices) the user (member) who lends the product of the group A with the expected product of the waiting product in step S405, the product that is close to the favorite product / favorable product in step S412, or the needs product in step S423. ).

  According to the above-described embodiment, it is possible to circulate rental goods in the sharing service by creating a smooth flow of rental goods, and to create merits for individuals involved in the rental service.

  Further, the platform provider provides the user who lends the product of the group A with “income” based on the needs information (information such as preferences, favorites, and waiting for arrival) of the user who borrows the product of the group B. It is possible to convey “expected information”, “popularity information” and “operating rate information” of each product, and as a result, it is possible to urge the user who lends the product to exhibit the product held.

  Further, since the platform provider also has "product ownership information" of the user who lends the product of group A, the user who lends the product wastes while identifying the product held by the user. It will not provide effective information and will encourage exhibition.

  In addition, the platform providing side provides the group B borrowing user with a group borrowing product based on needs information obtained from the user borrowing side user (information such as preferences, favorites, and backlogs). By recommending (recommending) the “product holding information” of the user who lends the product of A, it becomes possible to propose a product that the user on the side of borrowing the product of group B surely prefers.

  In addition, the platform providing side provides useful information to both the group A and the group B related to the sharing service, so that an optimal platform can be provided while eliminating the stress of the customer.

  Note that the present invention is not limited to the above-described embodiment, and includes various modifications. For example, the above-described embodiments have been described in detail in order to explain the present invention easily, and are not necessarily limited to those having all the configurations described above. Further, for a part of the configuration of the embodiment, it is also possible to add / delete / replace another configuration.

DESCRIPTION OF SYMBOLS 1 Rental support system 11 between customers Platform server 111 Communication device 112 Storage device 113 Input / output device 114 Computing device 2 Commodity lender terminal device 21 Communication terminal 3 Commodity lender terminal device 31 Communication terminal 4 Network

Claims (5)

Build a platform to support product rental between users of Group A who lends products and users of Group B who borrows products by connecting the lender's terminal device and the lender's terminal device via a network A customer-to-customer rental support system,
A means for acquiring merchandise holding information from a merchandise lender side terminal device of the user who lends the merchandise, and acquiring needs information from the merchandise borrower side terminal device of the user who borrows the merchandise,
Based on the product holding information and the needs information, calculate expected income information for the product, transmit the estimated income information to the product lending side terminal device, and prompt a user who lends the product to exhibit the product. Means,
Means for creating product list information based on the product holding information and posting the product list information on the Web;
Create recommendation information for a specific user in the group B borrowing the product based on the needs information, transmit the recommendation information to the product borrower side terminal device, and for the specific user borrowing the product A means of recommending recommended products,
When receiving the order information of the product from the product lender side terminal device, sending it to the user borrowing the ordered product, and receiving the rental fee payment notification information from the product borrower terminal device, the incentive payment notification information A rental support system between customers, characterized by comprising means for transmitting to a lending terminal device and notifying a user who lends a product. In the rental support system between customers according to claim 1,
The inter-customer rental support system includes a platform server,
The platform server comprises:
Having a communication device, a storage device, an input / output device, and an arithmetic device,
The communication device,
A communication unit having a function of communicating the product rental order information, the expected income information, the recommendation information, and the needs information between the product lender side terminal device and the product lender side terminal device,
The storage device,
An order information storage unit that stores the rental order information of a product exhibited by a user who lends a product of the product lender terminal device;
An income expectation information storage unit that stores the income expectation information for a product exhibited by a user who lends a product of the product lender-side terminal device;
A recommendation information storage unit that stores the recommendation information for providing to a user borrowing a product of the product borrower side terminal device,
Including a product information storage unit that stores the product holding information and the needs information,
The input / output device,
The product holding information, the product information about the product, the needs information, the rental order information, the income forecast information, including an output unit that displays the recommendation information,
The arithmetic unit includes:
Based on the needs information, determine the occupancy rate of the product, an income forecast calculation processing unit that calculates the income forecast information based on the rental fee set according to the occupancy rate,
A customer calculation processing unit that obtains the recommendation information based on the product waiting-for-goods information, preference information, or favorite information in the needs information obtained from the user who borrows the product in the product borrower-side device. Rental support system. In the rental support system between customers according to claim 2,
The needs information is
Including information on back-ordering information, preference information or favorite information, the need to borrow if there is a product owned by group A in group B,
Product information on the product,
Including one or more of the following: product name, brand name, type, color, size, new work, accessories,
A rental support system between customers. Build a platform to support product rental between users of Group A who lends products and users of Group B who borrows products by connecting the lender's terminal device and the lender's terminal device via a network A rental support method between customers in a rental support system between customers
Acquiring merchandise holding information from the merchandise lender terminal device of the user who lends the merchandise, and acquiring needs information from the merchandise lender terminal device of the user who borrows the merchandise,
Based on the product holding information and the needs information, calculate expected income information for the product, transmit the estimated income information to the product lending side terminal device, and prompt a user who lends the product to exhibit the product. Steps and
Creating product list information based on the product holding information and posting the product list information on the Web;
Create recommendation information for a specific user in the group B borrowing the product based on the needs information, transmit the recommendation information to the product borrower side terminal device, and for the specific user borrowing the product Steps to recommend recommended products,
When receiving the order information of the product from the product lender side terminal device, sending it to the user borrowing the ordered product, and receiving the rental fee payment notification information from the product borrower terminal device, the incentive payment notification information Transmitting to the product lending side terminal device, including a step of notifying a user who lends the product,
A rental support method between customers, characterized in that: In the rental support method between customers according to claim 4,
The inter-customer rental support system includes a platform server including a storage device and an arithmetic device,
The platform server comprises:
Communication of the product rental order information, income forecast information, the recommendation information, and the needs information between the product lender side terminal device and the product lender side terminal device,
Storing the rental order information of a product exhibited by a user who lends a product of the product lender side terminal device in an order information storage unit of a storage device,
Storing the income forecast information for the goods exhibited by the user who lends the goods of the product lender side terminal device to the income forecast information of the storage device;
Store in the recommendation information storage unit of the storage device that stores the recommendation information for providing to the user borrowing the product of the product borrower side terminal device,
The product holding information and the needs information are stored in a product information storage unit of the storage device,
The arithmetic unit includes:
Based on the needs information, determine the occupancy rate of the product, calculate the income forecast information based on the rental fee set according to the occupancy rate,
A rental support method between customers, wherein the recommendation information is obtained based on information on waiting for arrival of goods, preference information, and favorite information in the needs information obtained from a user who borrows goods of the commodity borrower's device.

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