JP7152907B2 - CUSTOMER RENTAL SUPPORT SYSTEM AND METHOD - Google Patents

Description

The present invention relates to a customer-to-customer rental support system and method for supporting product lending and borrowing between customers, that is, product rental transactions.
For example, a terminal device on the side of the lender who wants to lend an item such as a bag and a terminal device on the side of the lender who wants to borrow the item are connected via a network, and a customer (user) who wants to lend the item is connected. and a customer (user) who wants to borrow a product.

Recently, a customer's terminal and a rental company's device (server) are connected via a network, and the rental company accepts a rental reservation from the customer's side and rents the product for which the rental reservation has been accepted to the customer's side. Rental service systems are widespread.
As a rental service system, for example, JP-A-2013-250741 (Patent Document 1), JP-A-2010-020737 (Patent Document 2), etc., and as an information processing technology, JP-A-2016-16400 ( Patent document 3), and the like.

In the publication of Patent Literature 1, it is described that "identification information of an imaging device to which imaging equipment is detachable is acquired from the imaging device, a terminal device for accepting a reservation for rental of the imaging equipment, and the identification information is acquired from the terminal device. and a server that manages reservations for rental of the photographing equipment based on the identification information, and a rental system characterized by comprising
In the publication of Patent Document 2, "A database storing at least user information and rental fee management means are provided for each user terminal of a sales agency, a maintenance agency, a construction agency, and a customer in a server that is a manufacturer. Furthermore, there is a description of a product rental system provided with one or more of construction/repair and maintenance estimate preparation means, rental contract preparation means, maintenance management means, and profit distribution management means for each agency. ,
Patent Document 3 describes "an image including a plurality of symbols in the shape of a person wearing clothes of different fashion patterns, from which the user can select one or more. symbol providing means for providing to the terminal of the user; recognition means for recognizing the symbol selected by the user from among the plurality of symbols; and fashion pattern of clothing worn by the recognized symbol. Storage control means for executing control to store identifiable specific information in a storage area for the user, and clothing candidates for the user to wear based on the fashion pattern specified by the stored specific information. and a delivery management means for managing delivery of the recommended clothing to the user."

JP 2013-250741 A JP 2010-020737 A Japanese Patent Application Laid-Open No. 2016-16400

The invention described in Patent Document 1 is mainly intended for acceptance of rental reservations for products managed by the rental company, management of rental reservations for products, and inventory management between a customer and a rental company (company). ,
The invention described in Patent Document 2 is mainly between a customer and a rental company (company), mainly between a manufacturer and a sales agent, a maintenance agent, a construction agent and a customer, rental fee management, construction / The purpose is to create repair and maintenance quotations, create rental agreements, manage maintenance, and manage profit distribution for each agency.
In addition, the invention described in Patent Document 3 recommends clothing suitable for the user's taste between the user and a company (company) that recommends clothing to the user, and actually sells all of the recommended clothing to the user. The purpose is to make it possible to deliver directly to the hand,
Both are systems related to CtoB transactions between customers and companies, in other words, sharing products owned by customers with other customers, i.e., rental transactions for lending and borrowing products owned by customers. There is no assumption of a mechanism to support
Therefore, in Patent Document 1, it is possible to "integrately manage the information on the items entrusted", and in Patent Document 2, "information for each user required by sales agents, maintenance agents, construction agents and customers can be stored in a database. It can be obtained more constantly, can be created by a construction, repair and maintenance estimate creation tool, and can be used to perform "rental fee management and maintenance management" on the server. 2) It is possible to recommend clothing suitable for the user's taste and actually deliver all of the recommended clothing directly to the user's hand.

Therefore, in the present invention, in a customer-to-customer rental support system, for example, product holding information information related to products acquired from a customer (user) who lends products and needs information related to products acquired from a customer (user) who borrows products Based on (including questionnaire information) etc., the income forecast information including the "income forecast value" (rental income forecast fee of the product: expected rental income) of the product included in the product holding information is obtained, and the income forecast information is Send and notify the customer (user) who lends the product to encourage the listing of the product,
Create product list information (product listing / public information) to be published from the product possession information obtained from the customer who lends the product, and the product requested by the customer who borrows the product, such as backordered products To provide a rental support technology for requesting recommendation information (advertisement information) including product information of a product that the user seems to like, transmitting the recommendation information to a customer (user) on the side of renting the product, notifying the customer, and making a recommendation. aim.

In order to achieve the above object, one of the typical inter-customer rental support systems and methods of the present invention connects a terminal device on the side of a product lender and a terminal device on the side of a product borrower via a network, A customer-to-customer rental support system that builds a platform that supports the rental of goods between users of group A who rent goods and users of group B who rent goods,
means for acquiring product possession information from a product lender-side terminal device of a user who rents the product, and acquiring needs information from a product borrower-side terminal device of a user who borrows the product;
Based on the product possession information and the needs information, income forecast information for the product is calculated, the income forecast information is transmitted to the product lending side terminal device, and the user who lends the product is urged to put up the product. means and
means for creating product list information based on the product holding information and posting the product list information on the Web;
Based on the needs information, recommendation information for a specific user in the group B who rents the product is created, the recommendation information is transmitted to the terminal device on the side of the product borrower, and is sent to the specific user who borrows the product. a means of recommending recommended products;
When receiving the product order information from the terminal device on the side of the product renter, shipping the ordered product to the user who rents the product, and receiving the payment notification information of the rental fee from the terminal device on the side of the product borrower, the incentive payment notification information is sent. It is characterized by having means for transmitting to the product lending side terminal device and notifying the user who lends the product.

According to the present invention, the lending and borrowing (rental transaction) of goods between a customer (user) who lends goods and a customer (user) who borrows goods, that is, the distribution of goods to be rented between customers is performed smoothly. be able to.
Problems, configurations, and effects other than those described above will be clarified by the following description of the embodiments.

The figure which shows the structure at the time of applying the rental support system between customers of this invention. 1 is a block diagram showing the configuration of a platform server in a customer-to-customer rental support system of the present invention; FIG. Explanation of the sequence between the customer terminal device on the side of lending the product (the terminal device on the side of the product lender), the customer terminal device on the side of borrowing the product (the terminal device on the side of the product borrower), and the platform server in the customer-to-customer rental support system sequence diagram. FIG. 3 is a flow chart showing an income forecast calculation processing flow of an arithmetic unit (computer) in the platform server of FIG. 2; FIG.

The present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing the relationship between a customer-to-customer rental support system 1, a product lender's terminal device 2, and a product borrower's terminal device 3 according to the present invention.

The product lender side terminal device 2 is composed of a plurality of communication terminals 21 constituting a customer group A on the side of lending products such as bags.

A plurality of communication terminals 21 input product holding information related to products owned by each user, transmit the product holding information to the customer rental support system 1 side via the network, and also transmit the product holding information to the customer rental support system 1 side. It is a terminal having a function of receiving and displaying income forecast information and incentive payment notification information for products transmitted via the network 4 from , and is composed of, for example, a smart phone or a mobile phone.

The product borrower side terminal device 3 comprises a plurality of communication terminals 31 constituting a customer group B who borrows products such as bags.

A plurality of communication terminals 31 receives order information for products (rental products) that each user wants to borrow, rental fee payment notification information, and the like, and transmits these information to the customer rental support system 1 side via the network 4. Also, a terminal having a function of receiving and displaying recommendation information and product shipment notification information transmitted from the customer rental support system 1 side via the network 4, for example, from a smartphone or a mobile phone. Become.

The rental charge incentive payment notification information is, for example, after the customer-to-customer rental support system 1 side sends the product to the product borrower side terminal device 3 side and/or after the rental product is received, the rental fee is paid. This is information to be notified to the product lender side terminal device 2 side.

The recommendation information is requested by the customer-to-customer rental support system 1 side, and includes, for example, rental history information of the user who borrows the product, or waiting list information collected and acquired in advance from the user of the terminal device 3 of the product borrower. , favorite information, preference information, etc. based on needs.

The inter-customer rental support system 1 includes a user (member) who rents a product on the side of the terminal device 2 on the side of the product lender connected via the network 4 and a user (member) who rents the product on the side of the terminal device 3 on the side of the product borrower. is a device that provides a platform that enables CtoC trading (rental) of products, for example, from a platform server 11 that builds a device that functions as a base for software to operate in a computer (arithmetic device) Become.

The customer-to-customer rental support system 1 is
The terminal device 2 on the side of the product lender and the terminal device 3 on the side of the product borrower are connected via the network 4, and between the user (member) of group A who rents the product and the user (member) of group B who borrows the product to build a platform that supports the rental of products in
A function of acquiring product holding information from the product lender-side terminal device 2 of the user who rents the product, and acquiring need information from the product borrower-side terminal device 3 of the user who borrows the product;
A function to calculate income forecast information for a product based on product holding information and needs information (anticipated rental income fee/expected rental fee when the product is rented),
A function to send income forecast information to the terminal device 2 on the product lending side and prompt the user who rents the product to exhibit it;
Create product list information (product listing/public information) based on product holding information, post (publish) on the Web, and create recommendation information for specific users in group B who rents products based on needs information. function,
A function of transmitting recommendation information to the terminal device 3 on the side of the person borrowing the product and making a recommendation to a specific user who borrows the product;
Incentive payment notification information when product order information is received from the product lender-side terminal device 2, the ordered product is shipped to the borrowing user side, and rental fee payment notification information is received from the product borrower-side terminal device 3. to the product lending side terminal device 2 and notify the user who lends the product.

The product holding information includes, for example, information such as product name, brand name, type, color, size, new product, accessories, and the like.

Needs information includes, for example, backordered items (information indicating that customers want to rent items as soon as they become available), and favorites (information about items that customers themselves like) obtained from questionnaires.

Backorder information and favorite information include information such as an attribute (member ID) that identifies a user, a registration date of backorder, and a deletion date.

Income forecast information is the operating rate of the product, for example, the popularity and demand of the product (if there are many customers who are waiting for the product to arrive, or if there are many customers who like it, it can be judged that it is easy to rent to the customer and the rental probability is high. ) and the rental period (if there is a user who wants a long rental period, it can be determined that rental income can be expected for that period).

In addition, although it is possible to request all the products included in the product holding information acquired from users (members) who rent out products, it is possible to obtain products with high rental probability, and obtain income forecast information (income (predicted value) yields good rental efficiency.

A product with a high rental probability is a product with a high operating rate, and can be said to be, for example, a backordered product that the user is waiting for, a product that is close to the user's taste, or a product that has a rental history.

A product waiting for delivery is a product that the user (member) who rents the product has notified the customer-to-customer rental support system 1 of the product they want to borrow in advance, or the customer-to-customer rental support system 1 has notified the user (member) who borrows the product. On the other hand, it was obtained by researching through questionnaires and the like.

A favorite product is a product that is likely to be liked by the user (member) who rents the product, and this preference is, as described above, a product inferred from various pieces of information such as favorites and rental history in the needs information.

The rental history information includes attributes (member ID, product ID, reservation date, shipping date (rental date), rental period, return date, etc.) specifying the user (member) who rents the product.

The recommendation information includes items desired by the user (member) who rents the item, such as items on the waiting list and items likely to be liked. That is, products that the user seems to like are guessed and recommended as recommended products.

FIG. 2 is a block diagram showing the configuration of the platform server 11 that constitutes the inter-customer rental support system 1. As shown in FIG.

The platform server 11 has a communication device 111 , a storage device 112 , an input/output device 113 and an arithmetic device 114 .

The communication device 11 communicates with the communication terminals 21 and 31 of the product lender-side terminal device 2 and the product borrower-side terminal device 3 to exchange the above-mentioned product order information, revenue forecast information for each product, recommendation information, needs It has a communication unit 111 having a function of communicating information.

The storage device 112 is
an order information storage unit 1121 for storing product order information;
an income forecast information storage unit 1122 for storing expected income information (rental income forecast fee/income forecast information table) expected for the product in the product possession information;
a recommendation information storage unit 1123 for storing recommendation information (recommendation information table) to be recommended to the user side of the terminal device 3 on the side of the commodity borrower;

In addition, product information related to products, for example, product holding information provided from the user side of the product lender side terminal device 2, product information (back information) such as product color, brand, size, etc. in the product holding information, product maintenance History information (maintenance information table), product season/trend information, and user needs of the terminal device 3 on the side of the product borrower, for example, rental history information (rental history information table), backorder information (backorder information table) , favorite information (favorite information table), preference information (preference information table), and the like.

Needs information such as backordered information, favorite information, and preference information is obtained from the user side of the terminal device 2 on the side of the product borrower through a questionnaire or the like in advance, and stored in the product-related information DB 1124 of the storage device 112 (backordered arrival table, favorites table, preference table, etc.).

とし、 Rentals in the rental history information table are

year,

とし、 Favorites in the Favorites information table are

year,

とする。 Browsing in the Favorites information table

and

The similarity scale of products (bags) is obtained, for example, by the following method.
The product of the product information held by the lending side, for example, the bag is Bagi, the waiting product that the borrowing side wants to rent, or a similar product, for example, the bag is Bagj,
The distance (similarity) between Bagi and Bagj is calculated by (1) Euclidean distance calculation method and (2) cosine distance calculation method.

Wr ＝レンタルの重み係数
wl ＝お気に入りの重み係数
wv ＝閲覧の重み係数 (1) Euclidean distance calculation

Wr = rental weighting factor
wl = favorite weight factor
wv = reading weighting factor

上記の何れかの方法で２つのバックの距離を計算した後、昇順に並べ替える。ユークリッド距離の場合はオーダーが上がるが、余弦距離の場合は降順する。 (2) Cosine distance calculation

After calculating the distance between the two bags by any of the above methods, they are sorted in ascending order. For Euclidean distances the order goes up, but for cosine distances it goes down.

These storage units 1121 to 1124 are composed of databases (DB), for example.
The product information storage unit 1124 may be provided inside the platform server 11 or may be provided in an external storage device (database server).

The input/output device 113 includes, for example, an input unit 1131 including a keyboard for inputting season/trend information, etc., which will be described later, and product holding information, product information related to products, needs information, order information, income forecast information (income forecast value), recommendation information, and the like. The product information includes, for example, product name, brand name, type, color, size, new product, accessories, and other information.

Arithmetic device 114
For example, based on the needs information, the operating rate of the product (rental value of the product, e.g., large, medium, small) is obtained, and the income forecast information is calculated based on the rental fee set according to the operating rate, and the product Income forecast calculation processing unit 1141 that presents to the user who rents out
A product listing processing unit 1142 that creates product list information for publishing products on the Web based on product holding information;
Recommend information including products to be recommended based on product waiting information, preference information and favorite information in the needs information acquired from the user who borrows the product via the product borrower side device 3 is requested and sent to the user who borrows the product. Recommendation calculation processing unit 1143 for recommending
have

The income forecast information (income forecast value) is stored in the income forecast information DB 1122 of the storage device 112 , and the recommendation information is stored in the recommendation information DB 1123 of the storage device 12 .

The income forecast information calculated by the income forecast calculation processing unit 1141 is transmitted to the product lender terminal device 2 via the communication unit 111 of the communication device 11 and presented to the user of the product lender terminal device 2 .

Also, the recommendation information calculated by the recommendation calculation processing unit 1143 is notified by push to each user of the terminal device 3 on the side of the borrower via the communication unit 111 of the communication device 11 .

Further, after the end of the product rental transaction, the rental fee paid by the user of the product renter-side terminal device 3 is sent to the product lender-side terminal device via the communication unit 111 of the communication device 11 and the network 4 as incentive payment notification information. Notify 3 users.

The incentive payment notification information is information for notifying that after receiving the rental fee for the rented product.

FIG. 3 is a sequence diagram for explaining the sequence between the product lender terminal device 2 on the product lending side, the product borrower terminal device 3 on the product borrowing side, and the platform server 11 on the platform construction side. is.

The operation based on the flowchart shown in FIG. 3 is as follows.

First, the following steps are executed as pre-exhibition processing for the product.
Step S211:
The product lender side terminal device 2 first inputs and registers the product holding information of the product owned by the user who rents the product. Then, this merchandise possession information is transmitted to the platform server 11 of the inter-customer rental support system 1 via the network 4 .

At this time, product-related information related to the product in the product holding information, such as bag information, maintenance history information, season/trend information, etc., may also be input and transmitted. You may input from the input part 131 and may register.

Step S111:
The platform server 11 receives the product possession information transmitted (step S211) from the product lending side terminal device 2 of the user (member) of the product lending side (group A), and stores the product holding information in the storage device 112 related to the product. Store in the information DB 1124 (for example, product holding information table).

Step S112:
The platform server 11 calculates income forecast information in the income forecast information processing section 1141 of the arithmetic unit 114 .

For example, the platform server 11 first operates to index popularity and the like in needs information (each information such as rental history, waiting list, favorites, preferences, etc.) collected in advance from users (members) who rent products through questionnaires. Presence or absence of high-rate products (large, medium, small) / degree of rental demand for products,
(1) Whether or not there are backordered products;
(2) If there are no products waiting for delivery by the user, or if there are products waiting for delivery, but the estimated income fee, which will be described later, is low, is there a product that the user likes or similar products (similar products) that the user likes? or not,
(3) If there is no user's favorite product or similar product (similar product), if there is a product owned by the user of group A in group B, the needs product (product that indicates the intention to borrow) It is determined in order whether or not there is

Then, if there is a waiting-for-arrival product, a favorite product or a product close to the favorite product (similar product), or a need product as a result of the determination, income forecast information for each product is calculated.
If there is a waiting product, the attribute of the waiting user for the waiting product is checked, and then an expected revenue charge is calculated and output as expected revenue information.

The expected income fee is calculated by, for example, expected income fee=rental fee (days)×rental period (days). The estimated income fee is set according to the rental industry market price (standard), taking into consideration the operating rate of the product, such as popularity, condition, whether the color is liked by users, brand name, etc. do.

Step S113:
The platform server 11 registers the income forecast information calculated and obtained by the forecast information processing unit 1142 in the income forecast information DB 1122 (income forecast information table) of the storage device 112, and transmits the information to the product lender side terminal via the network 4. A process of transmitting to the user of the apparatus 2 is executed. The transmission of this income forecast information to the terminal device 2 on the side of the product lender is for prompting the user who rents the product to put it up for sale.

Step S212:
The product lender-side device 2 receives the income forecast information transmitted from the platform server 11 and displays it. As a result, the user of the terminal device 2 on the side of the product lender can decide whether or not to sell the product, that is, whether to rent the product.

Next, the following steps are executed as exhibition processing.
Step S213:
When the user of the terminal device 2 on the side of the product lender puts up a product, the terminal device 2 on the side of the product lender notifies the platform server 11 via the network 4 of information to the effect that the user wishes to exhibit (rent) the product. do. The product to be exhibited together with the product is delivered to the customer-to-customer rental support system 1 by, for example, mailing or home delivery.

Step S114:
The platform server 11 receives information from the user of the terminal device 2 on the side of the product lender indicating that the user wishes to exhibit the product, and accepts the product to be exhibited.

When the product to be exhibited is received, product information on the product is stored in the product-related information DB 1124 (product information table) of the storage device 112 . If the received product is damaged, maintenance of the product is performed, and the history is stored in the product-related information DB 1124 (maintenance history table) of the storage device 112 as maintenance history information.

The maintenance history information includes attributes (member ID, product ID, maintenance date, maintenance item, etc.) that specify the rented product and the user.

At this time, the platform server 11 executes processing for creating product list information for publishing the put-up products on the Web.
In addition, it executes a process of requesting recommended information including products to be recommended based on product waiting information, preference information, favorite information, etc. in the needs information acquired from the user who borrows the product via the product borrower side device 3. . The waiting list information includes, for example, information such as member IDs, rental IDs, evaluations, and comments. Favorite information includes, for example, member ID, product ID, registration date, deletion date, status, and other information.

Step S115:
The platform server 11 selects the product lender side terminal that is considered to be the most suitable in the group B based on the needs information (each information such as rental history, waiting list, favorites, preferences, etc.) stored in the product related information DB 1124 of the storage device 12. Identify the user of device 3 .

The user considered to be the most suitable is the user who is most likely to rent the product, the user with the highest rental probability, and is, for example, the user who is waiting for the arrival of the product among the users of the section B in advance.

Then, recommended information including recommended product information is pushed to the user who is considered to be the most suitable product via the network 4 and the terminal device 3 on the side of the product borrower, and a process of notifying the user who borrows the product is executed. Recommended products are managed by, for example, a matrix of users and products.

Step S311:
The product borrower-side terminal device 3 receives the recommendation information distributed from the platform server 11 and displays it. As a result, the user of the terminal device 3 on the side of the product borrower who has received the recommendation information can determine whether or not to rent the product, select the desired product from the product list information, It is possible to place a rental order for a product.

Furthermore, the following steps are executed as rental processing.
Step S312:
When the user of the terminal device 3 on the side of the product borrower rents the product, the information to the effect that the product is to be rented (order information for the rental product) is sent to the terminal device 3 on the side of the product borrower via the network 4 on the platform. It transmits to the server 11 and notifies it.

Step S116:
Then, the platform server 11 receives information (order information) to the effect that the product is to be rented from the terminal device 3 on the side of the product borrower, and accepts the rental order. Together with this, the order information is stored in the order information DB 1121 (order information table) of the storage device 112 .

Step S117:
After confirming the order information, the user of the terminal device 3 on the side of the product borrower makes arrangements for shipping the ordered product. Arrangements for shipment of products are made by mail or home delivery by the manager who manages the products. Then, the platform server 11 stores the rental history of the product in the product related information DB 1124 (rental history information table and favorite information table) of the storage device 112 .

Step S313:
The user of the commodity borrower's terminal device 3 receives the shipped commodity.

Step S314:
Then, the user of the terminal device 3 on the side of the product borrower, for example, pays the rental fee for receiving the shipped product and sends the rental fee payment notification information indicating that the payment of the rental fee has been made to the terminal device on the side of the product borrower. The device 3 transmits to the platform server 11 via the network 4 and notifies it.

Step S118:
When the platform server 11 receives the rental payment notification information from the user of the terminal device 3 on the side of the product borrower after shipping the product, the platform server 11 sends the incentive payment notification information indicating the notification of the incentive payment corresponding to the rental fee to the network. 4 to the product lender side terminal device 2 to notify the user who rents the product.

Step S119:
The product lender side terminal device 2 receives the incentive payment notification information from the platform server 11 and displays it. As a result, the user of the product lender's terminal device 2 can confirm that the incentive has been obtained.
Incentive payments are made electronically.

FIG. 4 is a flow chart showing an example of a calculation processing procedure of an income prediction value (income prediction information) in the arithmetic unit 114. As shown in FIG.

The operation based on the flowchart of FIG. 4 is as follows.
Step S401:
When the computing device 114 receives the product holding information of the product owned by the user (member) of the product lending side (group A) transmitted from the product lending side terminal device 2, the product related information DB 1124 of the storage device 112 ( backorder information table).

Step S402:
The computing device 1114 determines whether or not there is a backordered product in the product-related information DB 1124 (backordered arrival information table) of the storage device 112 . If there is a waiting product (Yes), the process proceeds to step S403, and if there is no waiting product (No), the process proceeds to step S411.

Step S403:
If the result of determination in step S402 is that there is an item on backorder (Yes), the arithmetic unit 114 checks the attributes (member ID, etc.) of the user (member) on the backordered item.

Step S404:
Based on information associated with user attributes (member ID, etc.), the computing device 114 calculates how much revenue forecast value (rental fee) can be expected for backordered products, that is, revenue forecast information. do.

Step S405:
The arithmetic unit 114 determines whether or not the expected income value (rental fee) of the expected income information calculated in step S404 is equal to or greater than a predetermined reference value (money amount).
Here, if the predicted income value≧the predetermined reference value (Yes), the process proceeds to step S406, and if the predicted income value<the predetermined reference value (No), the process proceeds to step S411.

Step S411:
If there is no backordered product in step S402 (No), or if income forecast value<predetermined reference value in step S405 (No), the computing device 114 determines whether the user's preference is included in the needs information. It is determined whether or not there is a product or a product similar to the favorite product.

Whether or not there is a product that the user is likely to like or a product that is similar to the product that the user likes is determined based on information such as the rental history and favorite history in the needs information, for example.
For example, if there is a product similar or similar to the rented product in the rental history, it is determined that there is a user's favorite product or a similar product.

If it is determined in step S411 that there is a favorite product (Yes), the process proceeds to step S412, and if it is determined that there is no favorite product (No), the process proceeds to step S421.

Step S412:
If there is a favorite item or an item close to the favorite item (Yes), the computing device 114 calculates income forecast information of the favorite item or an item close to the favorite item in the same manner as in step S404, and proceeds to step S406.

Step S421:
If the computing device 114 determines that there is no favorite product in step S411 (No), the user (member) of the group B has an intention to borrow if there is a product that the user (member) of the group A has. Search whether or not there is, that is, investigate whether or not there is a need product.

Step S422:
The arithmetic device 1114 determines whether or not there is a need product as a result of the need investigation in step S421.
Here, if there is a need product (Yes), the process proceeds to step S423, and if there is no need product (No), the process returns to step S421.

Step S423:
In step S422, if there is a demanded product (Yes), the arithmetic unit 1114 calculates income forecast information of the demanded product in the same manner as in steps S404 and S412, and proceeds to step S406.

Step S406:
The arithmetic unit 1114 provides (notifies) the users (members) who lend the products of Group A the income forecast information of the products on the waiting list in step S405, the favorite products/products close to the favorite products in step S412, or the products in need in step S423. )do.

According to the above-described embodiment, by smoothing the flow of rental products, the rental products in the sharing service can be circulated, and benefits for the individuals involved therein can be produced.

In addition, the platform provider provides the user who rents the products of Group A with "income "Prediction information", "popularity information" and "operating rate information" of each product can be transmitted, and as a result, it is possible to encourage the user who rents the product to put up the product he/she owns.

Furthermore, since the platform provider also possesses "merchandise ownership information" of the users on the side of lending the products of Group A, it is possible to identify the products owned by the users on the side of lending the products, thereby reducing waste. It will provide effective information that does not exist and encourage listing.

In addition, based on the needs information (each information such as preferences, favorites, backorders, etc.) acquired from the user who borrows the product from the user who borrows the product of Group B, the platform provider provides a group By recommending (recommending) the "item holding information" of the user on the side of renting the item of A, it is possible to propose the item that the user on the side of borrowing the item of group B certainly likes.

In addition, the platform provider will be able to provide useful information to both Group A and Group B involved in the sharing service, making it possible to provide an optimal platform while removing customer stress.

In addition, the present invention is not limited to the above-described embodiments, and includes various modifications. For example, the above-described embodiments have been described in detail to facilitate understanding of the present invention, and are not necessarily limited to those having all the described configurations. Moreover, it is also possible to add, delete, or replace a part of the configuration of the embodiment with another configuration.

1 Customer-to-customer rental support system 11 Platform server 111 Communication device 112 Storage device 113 Input/output device 114 Arithmetic device 2 Product lender-side terminal device 21 Communication terminal 3 Product borrower-side terminal device 31 Communication terminal 4 Network

Claims (5)

A platform is built to support the rental of products between the users of group A who lend products and the users of group B who borrow products by connecting the terminal devices of the product lender and the product borrower via a network. A customer-to-customer rental support system for
means for acquiring product possession information from a product lender-side terminal device of a user who rents the product, and acquiring needs information from a product borrower-side terminal device of a user who borrows the product;
Calculates expected income information for the product based on the product possession information and the needs information, transmits the estimated income information to the terminal device on the side of the product lender, and asks the user who lends the product to exhibit the product. a means of facilitating
means for creating product list information based on the product holding information and posting the product list information on the Web;
Based on the needs information, recommendation information for a specific user in the group B who rents the product is created, the recommendation information is transmitted to the terminal device on the side of the product borrower, and is sent to the specific user who borrows the product. a means of recommending recommended products;
Incentive payment notification information when receiving product order information from the terminal device on the side of the product borrower , shipping the ordered product to the borrowing user side, and receiving rental charge payment notification information from the terminal device on the side of the product borrower to the terminal device on the side of the product lender, and a means for notifying the user who lends the product. In the customer-to-customer rental support system according to claim 1,
The inter-customer rental support system consists of a platform server,
The platform server is
Having a communication device, a storage device, an input/output device, and an arithmetic device,
The communication device
a communication unit having a function of communicating the product rental order information, income forecast information, recommendation information, and needs information between the product lender-side terminal device and the product borrower-side terminal device;
The storage device
an order information storage unit for storing the rental order information of the product exhibited by the user who rents the product of the product lender side terminal device;
an income forecast information storage unit for storing the income forecast information for the product put up by the user who rents the product of the product lender side terminal device;
a recommendation information storage unit for storing the recommendation information to be provided to the user who borrows the product of the product borrower's terminal device;
including a product information storage unit that stores the product holding information and the needs information;
The input/output device is
an output unit that displays the product holding information, product information related to the product, the needs information, the rental order information, the income forecast information, and the recommendation information;
The computing device is
A revenue forecast calculation processing unit that obtains the operating rate of the product based on the needs information and calculates revenue forecast information based on the rental fee set according to the operating rate;
It is characterized by including a recommendation calculation processing unit that obtains the recommendation information based on the product waiting list information, preference information and favorite information in the needs information acquired from the user who borrows the product of the product borrower side terminal device. Customer-to-customer rental support system. In the customer-to-customer rental support system according to claim 2,
The needs information is
Including backorder information, preference information or favorite information, needs to borrow if Group A has products in Group B,
The product information on the above products is
Including information on any one or more of product name, brand name, type, color, size, new products, accessories,
A customer-to-customer rental support system characterized by: A platform is built to support the rental of products between the users of group A who lend products and the users of group B who borrow products by connecting the terminal devices of the product lender and the product borrower via a network. A customer-to-customer rental support method in a customer-to-customer rental support system for
a step of acquiring product possession information from the product lender-side terminal device of the user who rents the product, and acquiring needs information from the product borrower-side terminal device of the user who borrows the product;
Calculates expected income information for the product based on the product possession information and the needs information, transmits the estimated income information to the terminal device on the side of the product lender, and asks the user who lends the product to exhibit the product. a prompting step;
a step of creating product list information based on the product holding information and posting the product list information on the Web;
Based on the needs information, recommendation information for a specific user in the group B who rents the product is created, the recommendation information is transmitted to the terminal device on the side of the product borrower, and is sent to the specific user who borrows the product. a step of recommending recommended products;
Incentive payment notification information when receiving product order information from the terminal device on the side of the product borrower , shipping the ordered product to the borrowing user side, and receiving rental charge payment notification information from the terminal device on the side of the product borrower to the terminal device on the side of the product lender , and notifying the user who lends the product,
A customer-to-customer rental support method characterized by: In the customer-to-customer rental support method according to claim 4,
The inter-customer rental support system consists of a platform server including a storage device and a computing device,
The platform server is
communicating the product rental order information, income forecast information, recommendation information, and needs information between the product lender-side terminal device and the product borrower-side terminal device;
storing the rental order information of the product exhibited by the user who rents the product of the product lender side terminal device in an order information storage unit of the storage device;
storing the income forecast information for the product put up by the user who rents the product of the product lender side terminal device in the income forecast information of the storage device;
storing in a recommendation information storage unit of the storage device for storing the recommendation information to be provided to the user who borrows the product of the product borrower's terminal device;
storing the product possession information and the needs information in the product information storage unit of the storage device;
The computing device is
Based on the needs information, the operation rate of the product is obtained, and income forecast information is calculated based on the rental fee set according to the operation rate,
A customer-to-customer rental support method, wherein the recommendation information is obtained based on the product waiting list information, preference information, and favorite information in the needs information acquired from the user who borrows the product of the product borrower side terminal device.

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