JP2019164697A - Information processing system, information processor, information processing method and program thereof, and store terminal, processing method and program thereof - Google Patents

Abstract

To prevent illegality by making a third party analyze the history of a change machine when a mistake in calculation is made.SOLUTION: A server 200 comprises: a receiving unit 202 for receiving history information including a transaction history and an event history of a change machine 100 from a store terminal 300 through a network 3; an extraction part 204 for extracting a predetermined event from the received history information; and an output unit 206 for outputting an extraction result extracted by the extraction unit 204 to the store terminal 300 or another device through the network 3.SELECTED DRAWING: Figure 7

Description

  The present invention relates to an information processing system, an information processing apparatus, an information processing method and program thereof, a store terminal, a processing method and program thereof.

  Automatic change machines are used in order to prevent mistakes in exchange of prices at stores and to improve the efficiency of cash management operations. At the store, after closing the store, the so-called cash register tightening work, that is, leave the reserve for the next day's change so that the balance in the change machine becomes a certain amount, replenish the change as necessary, and then the remaining sales Is collected. In the change machine, transaction history of money deposit / withdrawal in the change machine (number of coins, balance amount, etc.) and event history of the change machine (for example, opening / closing, error occurrence, etc.) are stored. Further, the change machine is connected to a POS (Point Of Sales) terminal, and the transaction contents and the sales amount are managed by the POS terminal. If the collected sales amount and the sales amount managed by the POS terminal do not match as a result of the cash register tightening, an analysis operation is required to identify the cause of the miscalculation.

  As an example of a change machine, the entered money is identified and counted for each denomination, stored in the storage for each denomination, and the denomination and number of coins are limited based on the withdrawal instruction from the host control unit. Patent Document 1 discloses a money handling machine that withdraws money from a storage. The money handling machine of Patent Document 1 includes a storage means for storing log information related to the deposit and withdrawal of money, an information search means for searching log information based on a time stamp given to the log information, and an information search means. Display means for displaying log information extracted from the storage means with a time stamp. Patent Document 1 discloses that when a trouble such as a miscalculation occurs or when an operation error of a cashier person occurs, the trouble occurrence time and an error code indicating the cause are displayed on the display means. It is described that it is easy to identify the cause of the occurrence and confirm the operation mistake on the spot.

  Further, in Patent Document 2, a purchase information creation device such as a POS register extracts product purchase information associated with an attribute of customer information specifying a customer acquired by an IC card reader or the like at the time of product purchase, or a product It describes that associated customer information is extracted from the creation of information, a product purchase history is created, sorted and organized, and then stored. Further, Patent Document 2 describes that the analysis device reads the product purchase history, analyzes the customer attribute and the product purchase history, and presents the analysis result to the operator who has given the analysis instruction.

JP 2009-223396 A JP 2001-216369 A

  As described in the money handling machine described in Patent Document 1 described above, it is desirable to be able to quickly cope with the miscalculation. The reason for this is that if the response to the miscalculation is postponed, the information to be analyzed continues to increase, making it difficult to identify the cause of the miscalculation.

  In the money handling machine described in Patent Document 1 described above, for example, when collection of banknotes has been instructed but a failure has not been performed, the immediately preceding operation instruction information is read based on the time stamp and displayed. (Paragraph 0032, FIG. 5 (a)).

  In the money handling machine described in Patent Document 1, information related to a failure, for example, information (kaishu) indicating an operation immediately before the occurrence of a failure, with a time stamp indicating that the failure has occurred at the time when the failure occurred. The amount of money actually collected (¥ 0), or the fact that a failure has occurred in the collection work (unusual) and an error code indicating the cause are displayed by switching the scroll button. That is, the operator who operates the apparatus looks at information such as a failure that causes an uncalculation, and investigates the cause of the uncalculation.

  However, if the cause of the miscalculation is not a change machine but an artificial one, it is not appropriate for the parties such as workers in the store to investigate the cause, and it is also caused by a third party from the viewpoint of fraud prevention. It is better to investigate.

  This invention is made | formed in view of the said situation, The place made into the objective is to prevent fraud by having a third party analyze the history of a change machine when miscalculation occurs.

  Each aspect of the present invention employs the following configurations in order to solve the above-described problems.

The first aspect relates to an information processing apparatus.
The information processing apparatus according to the first aspect is
Receiving means for receiving history information including transaction history and event history of the change machine from the store terminal via a communication line;
Extracting means for extracting a predetermined event from the received history information;
Output means for outputting the extraction result by the extraction means to the store terminal or another device via a communication line.

The second aspect relates to store terminals.
The store terminal according to the second aspect is
Acquisition means for acquiring history information including transaction history and event history of the change machine;
Transmitting means for transmitting the history information to the server device via a communication line for analysis of the acquired history information;
Display means for displaying an analysis result of the history information received from the server device.

The third aspect relates to an information processing system.
The information processing system according to the third aspect is
A server device;
Including a store terminal,
The server device
Receiving means for receiving history information including transaction history and event history of the change machine from the store terminal via a communication line;
Extraction means for extracting a predetermined event from the history information for analysis of the received history information;
An output means for outputting the analysis result by the extraction means to the store terminal or other device via a communication line;
The store terminal
Acquisition means for acquiring history information including transaction history and event history of the change machine;
Transmitting means for transmitting the history information to the server device via the communication line for analysis of the acquired history information;
Display means for displaying the analysis result of the history information received from the server device.

A fourth aspect relates to an information processing method for an information processing apparatus executed by at least one computer.
The information processing method of the information processing apparatus according to the fourth aspect is
Information processing device
Receive history information including transaction history and event history of change machine from store terminal via communication line,
Extract a predetermined event from the received history information,
Outputting the extraction result to the store terminal via a communication line.

The fifth aspect relates to a processing method for a shop terminal executed by at least one computer.
The processing method of the store terminal according to the fifth aspect is as follows:
The store terminal
Obtain historical information including transaction history and event history of change machine,
The acquired history information is transmitted to the server device,
Displaying the history information received from the server device.

As another aspect of the present invention, there may be a program that causes at least one computer to execute the method of the fourth or fifth aspect, or a computer-readable recording that records such a program. It may be a medium. This recording medium includes a non-transitory tangible medium.
The computer program includes computer program code that, when executed by a computer, causes the computer to execute the information processing method on the information processing apparatus or the processing method on the store terminal.

  It should be noted that any combination of the above-described constituent elements and a conversion of the expression of the present invention between a method, an apparatus, a system, a recording medium, a computer program, etc. are also effective as an aspect of the present invention.

  The various components of the present invention do not necessarily have to be independent of each other. A plurality of components are formed as a single member, and a single component is formed of a plurality of members. It may be that a certain component is a part of another component, a part of a certain component overlaps with a part of another component, or the like.

  Moreover, although the several procedure is described in order in the method and computer program of this invention, the order of the description does not limit the order which performs a several procedure. For this reason, when the method and computer program of the present invention are implemented, the order of the plurality of procedures can be changed within a range that does not hinder the contents.

  Furthermore, the plurality of procedures of the method and the computer program of the present invention are not limited to being executed at different timings. For this reason, another procedure may occur during the execution of a certain procedure, or some or all of the execution timing of a certain procedure and the execution timing of another procedure may overlap.

  According to each aspect described above, fraud can be prevented by allowing a third party to perform a history analysis of the change machine when a miscalculation occurs.

It is a figure which shows notionally the system configuration | structure of the shop system which concerns on embodiment of this invention. It is a functional block diagram which shows logically the structure of the change machine of this embodiment. It is a block diagram which shows the hardware constitutions of the computer which implement | achieves the change machine of this embodiment. The external view of the change machine of this embodiment is shown. It is a figure which shows an example of the data structure of the history information stored in a history information storage part. It is a functional block diagram which shows logically the structure of the shop terminal of this embodiment. It is a functional block diagram which shows logically the structure of the server of this embodiment. It is a figure which shows the example of a display of the analysis result of log | history information. It is a figure which shows an example of a structure of the computer which implement | achieves each of the server and shop terminal of this embodiment. It is a flowchart which shows an example of operation | movement of the store system of this embodiment. It is a figure which shows the example of a display of the analysis result of this embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate.

(First embodiment)
FIG. 1 is a diagram conceptually showing the system configuration of a store system 1 according to an embodiment of the present invention. The store system 1 includes a POS (Point Of Sales) terminal 5, a change machine 100 connected to the POS terminal 5, a server 200, and a store terminal 300. FIG. 1 shows an example in which the store system 1 includes a plurality of sets of POS terminals 5 and a change machine 100, or the store system 1 of the present invention includes at least one set of POS terminals 5 and a change machine 100.

  In each drawing of the present specification, the configuration of parts not related to the essence of the present invention is omitted and is not shown. For example, the description of the configuration of the POS terminal 5 is omitted.

  The POS terminal 5, the server 200, and the store terminal 300 may be connected to each other via the network 3. The network 3 is not particularly limited, but is a LAN (Local Area Network), a WAN (Wide Area Network), or the like. A part of the network 3 may be a public communication network. Different networks may be used between the server 200 and the POS terminal 5, between the server 200 and the store terminal 300, and between the store terminal 300 and the POS terminal 5.

  The change machine 100 automatically deposits and withdraws money for cash payments out of the prices of merchandise registered for purchase at the POS terminal 5. The server 200 is preferably a computer managed by a person in a third party position with respect to the store, such as a company, organization, or department other than the store. The server 200 is a computer such as a support center of the store system 1, for example.

<Change machine>
FIG. 2 is a functional block diagram logically showing the configuration of the change machine 100 of the present embodiment.
The change machine 100 includes a history recording unit 102, a history output unit 104, and a history information storage unit 106.
The history recording unit 102 records history information including transaction history and event history of the change machine 100 and stores the history information in the history information storage unit 106.
The history output unit 104 outputs the history information 110 stored in the history information storage unit 106 to the outside.

  FIG. 3 is a block diagram showing a hardware configuration of a computer that realizes the change machine 100. FIG. 4 shows an external view of the change machine 100 of the present embodiment. FIG. 4A is a top view of the change machine 100, and FIG. 4B is a front view of the change machine 100.

  As shown in FIG. 3, a change machine 100 (computer) includes a CPU (Central Processing Unit) 10, a memory 12, a program 20 that realizes components (not shown) of the change machine 100 loaded in the memory 12, and the program 20, a storage 14 for storing 20, an input / output (I / O) 16, and an interface (I / F 18) for connecting external devices.

  The CPU 10, the memory 12, the storage 14, the I / O 16, and the I / F 18 are connected to each other via a bus, and the entire change machine 100 is controlled by the CPU 10. However, the method of connecting the CPUs 10 and the like to each other is not limited to bus connection.

  The CPU 10 may be a GPU (Graphics Processing Unit) or the like. The memory 12 is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The storage 14 is a storage device such as a hard disk drive (HDD), a solid state drive (SSD), or a memory card.

  The storage 14 may be a memory such as a RAM or a ROM. The storage 14 may be provided inside the change machine 100, or provided outside the change machine 100 as long as the change machine 100 is accessible, and may be connected to the change machine 100 by wire or wirelessly. Or it may be provided in the change machine 100 so that attachment or detachment is possible.

  When the CPU 10 reads the program 20 stored in the storage 14 into the memory 12 and executes the program 20, each function of each unit of the change machine 100 of FIG. 2 can be realized.

  The I / O 16 performs input / output control of data and control signals between the change machine 100 and the input / output device. The input / output device includes, for example, the touch panel 22 (touch panel 60 in FIG. 4), the operation switch 24, the LED display 26 (guide lamp 64 in FIG. 4), a speaker (not shown), and the like of the change machine 100. These input / output devices and the interface unit of the change machine 100 may be included.

  The input / output device on which the I / O 16 performs input / output control further includes a USB connector 28 that connects to an external portable recording medium such as a USB (Universal Serial Bus) memory 7. The USB connector 28 includes a connection unit that is detachably connected to the USB memory 7, and an interface unit that performs data input / output control with the USB memory 7.

  The I / F 18 is an interface for connection between the change machine 100 and an external device. The external device includes, for example, a coin processing unit 30, a banknote processing unit 32, a collection cassette processing unit 34, and a communication processing unit 36.

  As shown in FIG. 4, the change machine 100 includes a coin insertion port 40, a coin rejection port 42, a coin dispensing port 44, a banknote depositing / dispensing port 46, a collection cassette 48, and a storage 50. ing.

  The coin insertion slot 40 has an opening for receiving the coins to be inserted, and the coins inserted into the coin insertion slot 40 are denominated by the coin processing unit 30 according to the denomination (1, 5, 10, 50, 100 yen). , 500 yen) and stored in the storage 50. A guide lamp 64 may be provided at the coin insertion slot 40. When a coin is inserted into the coin insertion slot 40, the coin processing unit 30 detects the insertion of the coin, and the guide lamp 64 is turned on or blinked.

  The coin reject port 42 has an opening through which coins that cannot be normally identified by the coin processing unit 30 among the coins inserted into the coin input port 40 are discharged. The coin reject port 42 may be provided with a guide lamp 64. When a coin is rejected, the coin processing unit 30 turns on or blinks the guide lamp 64 to confirm that the coin has been returned to the store clerk or the customer. I can inform you.

  The coin dispensing port 44 has an opening through which coins are discharged out of change. A guide lamp 64 may also be provided at the coin dispensing port 44. When the coin is discharged to the coin dispensing port 44, the coin processing unit 30 turns on or blinks the guide lamp 64 so that the store clerk or the customer can It is possible to inform that the coin has been discharged.

  The banknote deposit / withdrawal port 46 has an opening for accepting banknotes deposited as a price and discharging banknotes dispensed as change. If a banknote is detected in the opening part of the banknote depositing / withdrawing port 46, the operation | movement of the mechanism in which a banknote will be received or discharged | emitted by the banknote processing part 32 will be controlled by the banknote process part 32, and a banknote will be stored in the storage 50 by money type (1000 yen, (5,000 yen, 10,000 yen) and deposited, or taken out from the storage 50 and withdrawn.

  Further, the recovery cassette processing unit 34 detects the 2000 yen bill and stores it in the recovery cassette 48. Also, the money that does not fit in the storage 50 is stored in the recovery cassette 48 by the recovery cassette processing unit 34.

  The communication processing unit 36 is an interface unit for performing communication processing with an external device. For example, a wired or wireless communication network interface connected to a LAN (Local Area Network) or the like, or an interface for near field communication such as Bluetooth (registered trademark), infrared communication, or non-contact IC communication may be used. For example, the change machine 100 is connected to the POS terminal 5 via a network such as a LAN.

  In FIG. 2, the history output unit 104 outputs history information to the USB memory 7. In this embodiment, the USB memory 7 is described as an example of a portable recording medium, but the present invention is not limited to this. For example, various memory cards, memory sticks, portable hard disks, floppy disks, and the like may be used.

  The history information output from the change machine 100 to the USB memory 7 is input to the store terminal 300 as described later. Therefore, the store terminal 300 also has an interface (not shown) that can be connected to a recording medium such as the USB memory 7, and has a function of reading and writing data between the store terminal 300 and the USB memory 7.

The method for the history output unit 104 to output the history information 110 from the change machine 100 to the USB memory 7 is not particularly limited.
For example, when a menu screen (not shown) is displayed on the touch panel 60 of the change machine 100 and selection of a menu (not shown) for outputting the history information 110 to the USB memory 7 is accepted, the USB memory 7 is connected to the USB connector 28. An instruction to attach may be displayed on the touch panel 60. When the USB memory 7 is attached to the USB connector 28, the history output unit 104 may output the history information 110 to the USB memory 7.

  Alternatively, when it is detected that the USB memory 7 has been inserted into the USB connector 28 of the change machine 100, a message indicating whether or not the history information 110 may be output to the USB memory 7 and a message prompting the input of an authentication code are displayed on the touch panel. 60 may be displayed. When the operation is accepted, the authentication code is collated, and the history output unit 104 may output the history information 110 to the USB memory 7 when the authentication code matches a preset authentication code.

  Note that the authentication method used when the history output unit 104 outputs history information is not limited to this.

  Alternatively, the history information 110 of the plurality of change machines 100 may be sequentially output to one USB memory 7, and the history information 110 of the plurality of change machines 100 may be collectively input to the store terminal 300 from the USB memory 7.

FIG. 5 is a diagram illustrating an example of a data structure of the history information 110 stored in the history information storage unit 106.
The history information 110 is associated with the identification information for each change machine 100 and the transaction history of the change machine 100 is accumulated. The history information 110 includes, for example, the date and time when the transaction was performed, the details of the transaction (for example, payment, withdrawal, etc.), the transaction amount, the balance amount, etc., the date and time when the event occurred, the event content, and the like.
In the present embodiment, the history information 110 is stored as a data file in CSV (Camma Separated Value) format or TSV (Tab Separated Value) format. For example, the identification information of the change machine 100 is included in the file name of the data file of the history information 110 (for example, A0001.csv).

  One data file of the history information 110 stores records for a predetermined period, for example, for the current day, for the period from the previous data read to the present, or for a specified period.

  The transaction contents included in the history information 110 include deposit of money for deposit, change withdrawal, replenishment change (payment), and sales collection (withdrawal). Event contents include, for example, opening / closing (that is, canceling) money, collecting / removing a collection cassette for collecting sales, turning on the change machine 100, rejecting unreadable coins, and two thousand yen bills In addition, it includes rejection of unreadable banknotes, acceptance of touch panel operation, alarm output (below the lower limit of change, or change of change, etc.), device error (collection cassette mounting error, communication error, failure), and maintenance time notification.

  Each component of the change machine 100 of this embodiment of FIG. 2 is implement | achieved by arbitrary combinations of the hardware and software of the computer (CPU10) of FIG. It will be understood by those skilled in the art that there are various modifications to the implementation method and apparatus. The functional block diagram showing the change machine 100 of each embodiment described below shows a block of logical functional units, not a configuration of hardware units.

  The computer program 20 of the present embodiment records, for example, history information 110 including transaction history and event history of the change machine 100 in a computer (CPU 10 in FIG. 3) for realizing the change machine 100, and a history information storage unit. It is described to execute a procedure for storing in 106 and a procedure for outputting the history information 110 stored in the history information storage unit 106 to the outside.

  The computer program 20 of the present embodiment may be recorded on a recording medium readable by a computer (CPU 10 in FIG. 3). The recording medium is not particularly limited, and various forms can be considered. The program 20 may be loaded from the recording medium into the computer memory 12 or may be downloaded to the computer through the network and loaded into the memory 12.

  The recording medium for recording the computer program 20 includes a medium that can be used by a non-transitory tangible computer, and a program code that can be read by the computer is embedded in the medium. When the computer program 20 is executed on the computer, the computer is caused to execute the following processing method for realizing the change machine 100.

<Store terminal>
FIG. 6 is a functional block diagram logically showing the configuration of the store terminal 300 of this embodiment.
The store terminal 300 includes an acquisition unit 302, a transmission unit 304, and a display processing unit 306.
The acquisition unit 302 acquires history information including a transaction history and an event history of the change machine 100.
The transmission unit 304 transmits the history information to the server 200 via the communication line (network 3) for analysis of the acquired history information.
The display processing unit 306 displays the analysis result of the history information received from the server 200.

  As described above, there are various methods by which the acquisition unit 302 acquires history information. In this embodiment, the acquisition is performed by reading the history information stored in the USB memory 7, but the present invention is not limited to this. In the present embodiment, the store terminal 300 may be, for example, a general-purpose personal computer or a tablet terminal. The history information stored in the USB memory 7 is a data reading method from a general USB memory 7. Can be read with.

  When the acquisition unit 302 acquires history information and the transmission unit 304 transmits the history information to the server 200, the store terminal 300 starts a predetermined program or logs in to a dedicated website using a browser. Suppose there is. On a program or website, a UI (User Interface) that accepts an operation of reading history information from the USB memory 7 and an operation of transmitting or uploading the read history information to the server 200 is displayed on a screen (not shown). The operation of reading the history information by the acquisition unit 302 and the operation of uploading the history information to the server 200 by the transmission unit 304 may be accepted as a one-time operation or as an independent operation. Alternatively, an operation of collecting history information of a plurality of change machines 100 and uploading from the store terminal 300 may be accepted.

  Note that the transmission unit 304 need not directly upload the history information to the server 200. For example, the history information uploaded to the dedicated website may be transferred from the web server (not shown) to the server 200. Further, the transmission unit 304 may transmit a mail with a history information data file attached to a mail address designated in advance.

  As described above, when the history information of the plurality of change machines 100 is stored in the USB memory 7, the transmission unit 304 summarizes the history information of the plurality of change machines 100 acquired by the acquisition unit 302 from the USB memory 7. May be transmitted to the server 200.

  There are various ways in which the display processing unit 306 displays the analysis result. The analysis result is a data file format of spreadsheet software such as Microsoft (registered trademark) Excel (registered trademark) of Microsoft Corporation, Calc of OpenOffice.org and LibreOffice, Google Sheets (Japanese name is Google spreadsheet) of Google , CSV format, and TSV format data file.

  For example, the display processing unit 306 may access a dedicated website using a browser, download and save the analysis result data file, and then start an application corresponding to the data file to browse the data file. . Alternatively, a screen for displaying a list of analysis results on a dedicated website may be prepared. The displayed analysis result may be downloaded as necessary. In addition, an email sent to a predetermined email address with an analysis result data file attached is received, an analysis result data file is acquired, and a data file attached to the email received by the display processing unit 306 is displayed. It may be displayed.

<Server>
FIG. 7 is a functional block diagram logically showing the configuration of the server 200 of the present embodiment.
The server 200 includes a receiving unit 202, an extracting unit 204, and an output unit 206.
The receiving unit 202 receives history information including a transaction history and an event history of the change machine 100 from the store terminal 300 via the communication line (network 3).
The extraction unit 204 extracts a predetermined event from the received history information.
The output unit 206 outputs the extraction result by the extraction unit 204 to the store terminal 300 or another device (not shown) via a communication line.

  The history information received by the receiving unit 202 and the result extracted by the extracting unit 204 are stored in the storage unit 210 as an analysis result. The storage unit 210 may be included in the server 200 or an external device. In the present embodiment, it is assumed that the analysis result is input / output as a data file of Microsoft (registered trademark) Excel (registered trademark) of Microsoft Corporation, for example.

  As described above, the receiving unit 202 may receive a history information data file transmitted from the store terminal 300 by a predetermined program, or the history information uploaded by accessing the dedicated website at the store terminal 300. You may acquire the data file. Alternatively, a history information data file may be acquired by receiving a mail sent to a mail address designated in advance with a history information data file attached.

  For example, the extraction unit 204 searches for and extracts a record of a predetermined event among a plurality of records in the data file of history information. The predetermined event extracted by the extraction unit 204 may be designated by the user or may be set in advance. The designation method is not particularly limited. It may be registered or changed in advance as setting information, or may be specified when history information is uploaded.

  Further, the event to be extracted may be directly designated as an event, but for example, an event may be designated in order to extract an event useful for analyzing the cause of a certain phenomenon. A certain event is, for example, occurrence of miscalculation. Events that are useful for analyzing the cause of miscalculation are registered in advance, and when “occurrence of miscalculation” is specified, the extraction unit 204 identifies an event associated with “occurrence of miscalculation”. To extract.

  Then, the extraction unit 204 changes the format of the extracted record to highlighted display (inversion, color change, bold text, decoration, blinking, 3D, animation, marking, etc.), and updates the file. The highlighted item may be at least one data item (for example, item data of event content or date / time) among at least each item of the extracted record. Further, the data file of the received history information 110 may be updated, or a new analysis result data file may be created and stored. Further, in the case of a CSV format or TSV format data file, highlighting is performed by adding a predetermined symbol (for example, “*”) or a character string (for example, “◆ attention” to the extracted character string of the predetermined event content. → ”) and so on.

  The highlighting may be different for each event type. For example, the color may be different for each type, or the type of highlighting may be different. An emphasis level may be set for each event, and the type of emphasis display may be varied for each level so that the event to be emphasized is emphasized more conspicuously. For example, an event with a low enhancement level may be a normal color, and an event with a higher enhancement level may be a fluorescent color.

  Thus, by highlighting the record of the event extracted in the analysis result, the user can easily find the place of the predetermined event in the history information. For example, it becomes easy to check before and after a predetermined event or to check the occurrence frequency of a predetermined event.

  Further, a link of a URL (Uniform Resource Locator) address of a website that provides information on a predetermined event may be added to the extracted event record. The information related to the predetermined event is information such as an indication of a possibility that an event considered from the extracted event (for example, occurrence of miscalculation) has occurred, a coping method for the event, an operation guide, and the like.

  The analysis result of the history information of the change machine 100 can be used, for example, to find out the cause when miscalculation occurs. For example, if the money that is jammed when it is removed is not returned to the collection cassette 48 or the storage 50 after that, the money may cause a miscalculation. Also, money that is rejected because the machine cannot read it may be stored elsewhere. Forgetting to collect the money when closing the cash register, or forgetting to make an input mistake or correction work when the operator corrects the amount of money that was rejected by the operator manually at the POS terminal. It can be. The banknotes stored in the collection cassette 48 may stick to the upper lid of the collection cassette 48, so that an incorrect calculation may occur. This is detected and notified when money remains in the collection cassette 48, but it may be overlooked. In addition, a user operation on the touch panel 60 is an irregular operation that is not performed in operation, and thus may cause a miscalculation.

  That is, by extracting the event as described above from the history information, it may be possible to find the cause of the miscalculation faster.

  Moreover, the other device of the output destination of the output unit 206 is a computer or a storage device other than the store terminal 300, and may be a mobile terminal such as a smartphone of a store employee, for example.

FIG. 8 is a diagram illustrating a display example of the analysis result 220 of the history information.
In this example, in the data file of the analysis result 220, a record of a predetermined event (“that is” or “open / close”) extracted from the history information is highlighted 222. The highlighted event 222 is displayed together with time information, and the analysis result 220 includes transaction information before and after the predetermined event. Therefore, the predetermined event highlighted by the highlighting display 222 can be immediately found in the data file of the analysis result 220, and information before and after that can be referred to.

  As described above, in the present embodiment, the output unit 206 outputs all the records of the history information and outputs the extracted events so that they can be identified (highlighted display 222).

  In another example, for example, only a record of a predetermined event may be displayed, and other records may be designated not to be displayed. The non-display designation may be canceled by a user operation. Further, as described above, the analysis result is downloaded in the file format of a predetermined application, so that the data file of the analysis result can be opened and browsed by the predetermined application.

  Further, the output unit 206 may notify the store terminal 300 that the analysis result has been created when the analysis process by the extraction unit 204 is completed and the data file of the analysis result 220 is created. Various notification methods are conceivable. For example, notification may be displayed on a dedicated website, mail may be transmitted to a predetermined mail address, or notification may be instructed to a predetermined application.

  FIG. 9 is a diagram illustrating an example of a configuration of a computer 80 that realizes each of the server 200 and the store terminal 300 according to the present embodiment. The POS terminal 5 shown in FIG. 1 is also realized by the computer 80 shown in FIG. The computer 80 of this embodiment includes a CPU (Central Processing Unit) 82, a memory 84, a program 90 loaded in the memory 84, a storage 85 for storing the program 90, an I / O (Input / Output) 86, and a network connection. A communication I / F (InterFace) 87 that is a communication interface is provided.

  The CPU 82, the memory 84, the storage 85, the I / O 86, and the communication I / F 87 are connected to each other via a data transmission path (for example, a bus 89) for transmitting / receiving data to / from each other. However, the method of connecting the CPUs 82 and the like is not limited to bus connection. The CPU 82 controls each device such as the memory 84, the storage 85, the I / O 86, and the communication I / F 87. In addition to the CPU 82, the computer 80 may include a processor such as a GPU (Graphics Processing Unit).

  The memory 84 is, for example, a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The storage 85 is a storage device such as a hard disk drive (HDD), a solid state drive (SSD), or a memory card.

  The storage 85 may be a memory such as a RAM or a ROM. The storage 85 may be provided inside the computer 80. Alternatively, if the computer 80 is accessible, the computer 80 may be provided outside the computer 80 and connected to the computer 80 by wire or wirelessly. Alternatively, the storage 85 may be detachably provided on the computer 80.

  The storage 85 stores program modules that realize the functions of the processing units included in each device. The CPU 82 executes each of these program modules, whereby each processing unit (for example, at least one of the receiving unit 202, the extracting unit 204, and the output unit 206 of the server 200 in FIG. 7 or the store in FIG. 6). Each of the functions of the acquisition unit 302, the transmission unit 304, and the display processing unit 306 of the terminal 300 is realized. Here, when executing each of the above program modules, the CPU 82 may execute the program modules after reading them onto the memory 84 or without reading them onto the memory 84.

  The I / O 86 performs input / output control of data and control signals between the computer 80 and other input / output devices. Examples of other input / output devices include an input device (not shown) such as a keyboard, a touch panel, a mouse, and a microphone connected to the computer 80, and an output device (not shown) such as various displays, a printer, and a speaker. is there. The display and the input device may be integrated and realized as a touch panel. The other input device may be an interface between the above-described input device or output device and the computer 80. Further, the I / O 86 may perform data input / output control with a drive device (not shown) that performs at least one of reading and writing of a recording medium (for example, the USB memory 7).

  As an example of another recording medium reading or writing device, there is a card reader for reading an IC card or a magnetic card. The card reader includes an insertion slot into which a card is inserted, a card self-running mechanism, and a reading unit. The card self-propelled mechanism allows the card inserted into the insertion slot to be self-propelled to be taken in and the card to be ejected from the insertion slot. The reading unit reads information recorded on an IC card, a magnetic card, or the like. The card reader may be a non-contact type. In that case, the slot and card self-propelled mechanism are not included. Further, both a contact type and a non-contact type reader may be provided.

  The communication I / F 87 is a network connection interface for performing communication between the computer 80 and an external device. The communication I / F 87 may be a network interface for connecting to a wired line or a network interface for connecting to a wireless line. Note that there are various methods for connecting the apparatuses via the communication I / F 87. For example, this connection includes a network connection via a network line, a bus connection via a bus line (for example, a USB line), and the like.

  Each component of the server 200 in FIG. 7 or the store terminal 300 in FIG. 6 according to the present embodiment is realized by any combination of hardware and software of the computer 80 in FIG. It will be understood by those skilled in the art that there are various modifications to the implementation method and apparatus. The functional block diagram showing the server 200 or the store terminal 300 of each embodiment described below shows a logical functional unit block, not a hardware unit configuration.

  The computer program 90 of the present embodiment is a procedure for acquiring history information including transaction history and event history of the change machine 100 in the computer 80 for realizing the store terminal 300 of FIG. 6, and for analyzing the acquired history information. Are configured to execute a procedure for transmitting the history information to the server 200 via the network 3 and a procedure for displaying an analysis result of the history information received from the server 200.

  Furthermore, the computer program 90 of the present embodiment receives history information including transaction history and event history of the change machine 100 from the store terminal 300 via the network 3 in the computer 80 for realizing the server 200 of FIG. And a procedure for extracting a predetermined event from the received history information, and a procedure for outputting the extraction result to the store terminal 300 or another device via the network 3.

  The computer program 90 of this embodiment may be recorded on a recording medium that can be read by the computer 80. The recording medium is not particularly limited, and various forms can be considered. The program 90 may be loaded from a recording medium into the memory 84 of the computer 80, or may be downloaded to the computer 80 through a network and loaded into the memory 84.

  The recording medium for recording the computer program 90 includes a medium that can be used by a non-transitory tangible computer, and a program code that can be read by the computer is embedded in the medium. When the computer program 90 is executed on a computer, the computer is caused to execute a processing method of the present invention described later for realizing the server 200 or the store terminal 300.

FIG. 10 is a flowchart showing an example of the operation of the store system 1 of the present embodiment.
In the processing method of the store terminal 300 of the present embodiment, the store terminal 300 acquires history information including the transaction history and event history of the change machine 100 (Step S101), and transmits the acquired history information to the server 200 (Step S101). S103), the history information received from the server 200 is displayed (step S105).

  In the information processing method of the server 200 according to the present embodiment, the server 200 receives history information including the transaction history and event history of the change machine 100 from the store terminal 300 via the communication line (step S111), and the received history. A predetermined event is extracted from the information (step S113), and the extraction result is output to the store terminal 300 via the communication line (step S115).

  More specifically, a person who transmits history information first saves history information accumulated in the change machine 100 in the USB memory 7. When the USB memory 7 is inserted into a USB connector (not shown) of the store terminal 300, the acquisition unit 302 reads history information of the change machine 100 from the USB memory 7 (step S101). Then, the transmission unit 304 transmits the acquired history information to the server 200 (step S103). The reading process and the transmission process may be performed automatically by a program or may be performed by a human operation.

  In the server 200, the receiving unit 202 receives history information from the store terminal 300 and stores it in the storage unit 210 (step S111). Then, the extraction unit 204 extracts a predetermined event from the received history information, updates the data file based on the extraction result, that is, the analysis result, or creates a new data file and stores it in the storage unit 210 (step S113). . And the output part 206 outputs the data file of an analysis result to the shop terminal 300 (step S115). It should be noted that at least a part of the predetermined event extraction process may be performed manually.

  In the shop terminal 300, the display processing unit 306 receives the data file of the analysis result from the server 200 and displays it on the display unit (not shown) (step S105). For example, when accessing the dedicated website from the store terminal 300, if a notification that a new analysis result is ready has arrived, the analysis result can be downloaded and displayed.

  As described above, according to the present embodiment, history information including transaction history and event history of the change machine 100 is collected and transmitted to the server 200 via the store terminal 300, and a predetermined event is extracted by the server 200. The analysis result is returned to the store terminal 300 for display. Thereby, the history information of the change machine 100 can be analyzed by a third party, the validity of log analysis can be ensured, and fraud can be prevented.

  Moreover, in this embodiment, since it becomes possible to collect and analyze the history information of each change machine 100 in the server 200, information that can be used to solve the problem of the entire store system 1 based on the collected information. It can also be provided to the store side. Therefore, the problem of the entire store system 1 can be solved smoothly.

  Furthermore, since the server 200 can collect information on the failure of the change machine 100 from a plurality of stores, the tendency of the change of the change machine 100 can be grasped.

(Second Embodiment)
The server 200 of this embodiment is the same as that of the said embodiment except having the structure which verifies whether the transaction content before and behind the event extracted by the extraction part 204 has arisen.
The server 200 further includes a calculation unit (not shown) that extracts transaction information before and after the event extracted by the extraction unit 204 from history information and calculates a difference between balances indicated by the preceding and subsequent transaction information. The output unit 206 outputs the difference.

  The output unit 206 outputs all records of history information, and if there is a difference, outputs the event between the transaction information before and after the difference is calculated so as to be identifiable.

FIG. 11 is a diagram illustrating a display example of the analysis result 230 of the present embodiment.
In this example, in the data file of the analysis result 230, the balance difference indicated in the transaction information before and after the event calculated by the calculation unit is added as a new item in the transaction information record before and after the event. Furthermore, an event (“that is, occurrence”) between the transaction information of the events before and after calculating the difference is highlighted 232. By highlighting 232 in this way, the output unit 206 outputs the event in an identifiable manner in the analysis result 230. In the example in this figure, a difference of 1000 yen occurs after the event.

  Similarly to the analysis result 220 of the above embodiment, in the analysis result 230, only the transaction information between the transaction information having a difference and the record including the event are displayed, and other records are not specified to be displayed. Also good.

  The transaction information for calculating the difference is not limited to the record before and after the event. Differences may be calculated for a plurality of records before and after the event and included in the analysis result 230.

  As described above, according to the present embodiment, the calculation unit calculates the difference between the balances indicated in the transaction information before and after the predetermined event, and outputs the difference when a difference occurs. Furthermore, the output unit 206 highlights, for example, 232 so that the event between the transaction information in which the difference has occurred among all the records of the history information of the analysis result 230 can be identified. As a result, the analysis result 230 can be browsed together with the event that may be a factor of the miscalculation and the transaction information before and after the event, so that the factor of the miscalculation can be easily estimated.

  In this specification, “acquisition” means that the device itself obtains data or information stored in another device or storage medium (active acquisition), for example, requests or inquires of another device. Receiving data, accessing and reading out other devices and storage media, etc., and inputting data or information output from other devices into the device (passive acquisition), for example, distribution (or , Transmission, push notification, etc.) and / or receiving received data or information. It also includes selecting and acquiring from received data or information, or selecting and receiving distributed data or information.

  As mentioned above, although embodiment of this invention was described with reference to drawings, these are the illustrations of this invention, Various structures other than the above are also employable.

  For example, in the above embodiment, the history information 110 is stored in a recording medium such as the USB memory 7 and transferred from the change machine 100 to the store terminal 300. In other embodiments, a mobile terminal such as a smartphone may be used instead of the recording medium such as the USB memory 7. Data may be input and output between the mobile terminal and the change machine 100 by connecting via a short-distance wireless communication using Bluetooth (registered trademark), infrared communication, non-contact IC communication, or a wired connection such as USB.

  In addition, the mobile terminal and the store terminal 300 may be connected to each other by short-range wireless communication using Bluetooth (registered trademark), infrared communication, non-contact IC communication, or a wired connection such as USB. Alternatively, wireless LAN (Local Area Network) communication may be used. Alternatively, the receiving unit 202 of the server 200 may acquire data uploaded to the website by logging in to the dedicated website using a browser from the mobile terminal.

  Alternatively, history information may be transmitted from the change machine 100 to the POS terminal 5, and the server 200 or the store terminal 300 may receive the history information from the POS terminal 5. That is, the acquisition unit 302 may acquire history information of the change machine 100 via a communication line in the store.

While the present invention has been described with reference to the embodiments and examples, the present invention is not limited to the above embodiments and examples. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.
In addition, when acquiring and using the information regarding a user in this invention, this shall be done legally.

A part or all of the above embodiments can be described as in the following supplementary notes, but is not limited thereto.
1. Receiving means for receiving history information including transaction history and event history of the change machine from the store terminal via a communication line;
Extracting means for extracting a predetermined event from the received history information;
An information processing apparatus comprising: an output unit that outputs an extraction result obtained by the extraction unit to the store terminal or another device via a communication line.
2. 1. In the information processing apparatus described in
The predetermined event includes money, that is, opening / closing of a money storage, starting or stopping of the change machine, attachment / detachment of a banknote collection cassette, detection of residual money in a cassette, money rejection, and an input unit of the change machine An information processing apparatus which is information indicating occurrence of at least one of the user operations.
3. 1. Or 2. In the information processing apparatus described in
The transaction information before and after the event extracted by the extraction means is extracted from the history information, and further comprises a calculation means for calculating a difference between balances indicated in the preceding and following transaction information,
The information processing apparatus that outputs the difference.
4). 3. In the information processing apparatus described in
The said output means is an information processing apparatus which outputs all the records of the said history information, and outputs the said event between the transaction information before and behind which calculated the said difference so that identification is possible, when there exists the said difference.
5. 1. To 4. In the information processing apparatus according to any one of
The information processing apparatus, wherein the output means outputs all the records of the history information and outputs the extracted events in an identifiable manner.

6). Acquisition means for acquiring history information including transaction history and event history of the change machine;
Transmitting means for transmitting the history information to the server device via a communication line for analysis of the acquired history information;
A store terminal comprising: display means for displaying an analysis result of the history information received from the server device.
7). 6). In the store terminal described in
The store means for acquiring the history information via an external recording medium or a communication line in the store.

8). A server device;
A store terminal,
The server device
Receiving means for receiving history information including transaction history and event history of the change machine from the store terminal via a communication line;
Extraction means for extracting a predetermined event from the history information for analysis of the received history information;
An output means for outputting the analysis result by the extraction means to the store terminal or other device via a communication line;
The store terminal
Acquisition means for acquiring history information including transaction history and event history of the change machine;
Transmitting means for transmitting the history information to the server device via the communication line for analysis of the acquired history information;
An information processing system comprising: display means for displaying the analysis result of the history information received from the server device.
9. 8). In the information processing system described in
The predetermined event includes money, that is, opening / closing of a money storage, starting or stopping of the change machine, attachment / detachment of a banknote collection cassette, detection of residual money in a cassette, money rejection, and an input unit of the change machine An information processing system, which is information indicating occurrence of at least one of the user operations.
10. 8). Or 9. In the information processing system described in
The server device
The transaction information before and after the event extracted by the extraction means is extracted from the history information, and further comprises a calculation means for calculating a difference between balances indicated in the preceding and following transaction information,
The information processing system, wherein the output means of the server device outputs the difference.
11. 10. In the information processing system described in
The output unit of the server device outputs all the records of the history information, and outputs the event between the preceding and following transaction information for which the difference is calculated in an identifiable manner when there is the difference. system.
12 8). To 11. In the information processing system according to any one of
The information processing system, wherein the output unit of the server device outputs all the records of the history information and outputs the extracted events in an identifiable manner.
13 8). To 12. In the information processing system according to any one of the above,
The information processing system, wherein the acquisition unit of the store terminal acquires the history information via an external recording medium or a communication line in the store.

14 Information processing device
Receive history information including transaction history and event history of change machine from store terminal via communication line,
Extract a predetermined event from the received history information,
An information processing method for outputting an extraction result to the store terminal via a communication line.
15. 14 In the information processing method described in
The predetermined event includes money, that is, opening / closing of a money storage, starting or stopping of the change machine, attachment / detachment of a banknote collection cassette, detection of residual money in a cassette, money rejection, and an input unit of the change machine An information processing method, which is information indicating occurrence of at least one of the user operations.
16. 14 Or 15. In the information processing method described in
The information processing apparatus further includes:
The transaction information before and after the extracted event is extracted from the history information, and the balance difference indicated in the preceding and following transaction information is calculated,
An information processing method for outputting the difference.
17. 16. In the information processing method described in
The information processing apparatus is
An information processing method for outputting all the records of the history information and, if there is the difference, outputting the event between the transaction information before and after calculating the difference so as to be identifiable.
18. 14 To 17. In the information processing method according to any one of
The information processing apparatus is
An information processing method for outputting all records of the history information and outputting the extracted events in an identifiable manner.

19. The store terminal
Obtain historical information including transaction history and event history of change machine,
The acquired history information is transmitted to the server device,
A processing method for a shop terminal, which displays the history information received from the server device.
20. 19. In the store terminal processing method described in
A processing method of a store terminal, wherein the store terminal acquires the history information via an external recording medium or a communication line in the store.

21. In a computer that implements an information processing device,
A procedure for receiving history information including transaction history and event history of a change machine from a store terminal via a communication line,
A procedure for extracting a predetermined event from the received history information;
The program for performing the procedure which outputs an extraction result to the said store terminal via a communication line.
22. 21. In the program described in
The predetermined event includes money, that is, opening / closing of a money storage, starting or stopping of the change machine, attachment / detachment of a banknote collection cassette, detection of residual money in a cassette, money rejection, and an input unit of the change machine A program which is information indicating occurrence of at least one of the user operations.
23. 21. Or 22. In the program described in
A procedure for extracting transaction information before and after the event extracted by the extracting procedure from the history information, and calculating a difference between balances indicated in the preceding and following transaction information;
A program for causing a computer to further execute the procedure for outputting the difference.
24. 23. In the program described in
A program for causing the computer to further execute a procedure of outputting all the records of the history information and, if there is the difference, outputting the event between the preceding and succeeding transaction information for which the difference has been calculated.
25. 21. To 24. In the program described in any one of
A program for causing a computer to further execute a procedure of outputting all the records of the history information and outputting the extracted events in an identifiable manner.

26. To computer which realizes store terminal,
Procedure to obtain history information including transaction history and event history of change machine,
A procedure for transmitting the acquired history information to a server device;
A program for executing a procedure for displaying the history information received from the server device.
27. 26. In the program described in
A program for causing a computer to further execute a procedure for acquiring the history information via an external recording medium or a communication line in a store.

1 store system 3 network 5 POS terminal 7 USB memory 10 CPU
12 Memory 14 Storage 16 I / O
18 I / F
20 Computer Program 22 Touch Panel 24 Operation Switch 26 LED Display 28 USB Connector 30 Coin Processing Unit 32 Banknote Processing Unit 34 Collection Cassette Processing Unit 36 Communication Processing Unit 40 Coin Insertion Port 42 Coin Rejection Port 44 Coin Withdrawal Port 46 Banknote Deposit / withdrawal Port 48 collection cassette 50 storage 60 touch panel 64 guide lamp 80 computer 82 CPU
84 Memory 85 Storage 86 I / O
87 Communication I / F
89 Bus 90 Computer program 100 Change machine 102 History recording unit 104 History output unit 106 History information storage unit 110 History information 200 Server 202 Reception unit 204 Extraction unit 206 Output unit 210 Storage unit 220 Analysis result 222 Highlight display 230 Analysis result 232 Emphasis display 300 store terminal 302 acquisition unit 304 transmission unit 306 display processing unit

Claims (12)

Receiving means for receiving history information including transaction history and event history of the change machine from the store terminal via a communication line;
Extracting means for extracting a predetermined event from the received history information;
An information processing apparatus comprising: an output unit that outputs an extraction result obtained by the extraction unit to the store terminal or another device via a communication line. The information processing apparatus according to claim 1,
The predetermined event includes money, that is, opening / closing of a money storage, starting or stopping of the change machine, attachment / detachment of a banknote collection cassette, detection of residual money in a cassette, money rejection, and an input unit of the change machine An information processing apparatus which is information indicating occurrence of at least one of the user operations. The information processing apparatus according to claim 1 or 2,
The transaction information before and after the event extracted by the extraction means is extracted from the history information, and further comprises a calculation means for calculating a difference between balances indicated in the preceding and following transaction information,
The information processing apparatus that outputs the difference. The information processing apparatus according to claim 3.
The said output means is an information processing apparatus which outputs all the records of the said history information, and outputs the said event between the transaction information before and behind which calculated the said difference so that identification is possible, when there exists the said difference. In the information processing apparatus according to any one of claims 1 to 4,
The information processing apparatus, wherein the output means outputs all the records of the history information and outputs the extracted events in an identifiable manner. Acquisition means for acquiring history information including transaction history and event history of the change machine;
Transmitting means for transmitting the history information to the server device via a communication line for analysis of the acquired history information;
A store terminal comprising: display means for displaying an analysis result of the history information received from the server device. In the store terminal according to claim 6,
The store means for acquiring the history information via an external recording medium or a communication line in the store. A server device;
A store terminal,
The server device
Receiving means for receiving history information including transaction history and event history of the change machine from the store terminal via a communication line;
Extraction means for extracting a predetermined event from the history information for analysis of the received history information;
An output means for outputting the analysis result by the extraction means to the store terminal or other device via a communication line;
The store terminal
Acquisition means for acquiring history information including transaction history and event history of the change machine;
Transmitting means for transmitting the history information to the server device via the communication line for analysis of the acquired history information;
An information processing system comprising: display means for displaying the analysis result of the history information received from the server device. Information processing device
Receive history information including transaction history and event history of change machine from store terminal via communication line,
Extract a predetermined event from the received history information,
An information processing method for outputting an extraction result to the store terminal via a communication line. The store terminal
Obtain historical information including transaction history and event history of change machine,
The acquired history information is transmitted to the server device,
A processing method for a shop terminal, which displays the history information received from the server device. In a computer that implements an information processing device,
A procedure for receiving history information including transaction history and event history of a change machine from a store terminal via a communication line,
A procedure for extracting a predetermined event from the received history information;
The program for performing the procedure which outputs an extraction result to the said store terminal via a communication line. To computer which realizes store terminal,
Procedure to obtain history information including transaction history and event history of change machine,
A procedure for transmitting the acquired history information to a server device;
A program for executing a procedure for displaying the history information received from the server device.

Images