JP2019121098A - Automatic toll collection machine, toll collection system, control method for automatic toll collection machine, and program - Google Patents

Abstract

To provide an automatic toll collection machine capable of appropriately notifying a monitoring person.SOLUTION: An automatic toll collection machine 10 includes a detection sensor SE1-SE6 for detecting the start and completion of each of a plurality of operations necessary for the charge collection processing by the user, a notification determination time specification unit 1001 for specifying a notification determination time related to one operation started among the notification determination times associated with the plurality of operations, and a notification processing unit 1002 for performing a notification processing for indicating the one operation to the monitoring person when the notification determination time after the one operation has been started has elapsed the specified notification determination time before the one operation is completed.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an automatic toll collection machine, a toll collection system, a control method and program for an automatic toll collection machine.

  In a toll booth on a toll road such as an expressway, a user boarding a vehicle pays a toll through a toll collection facility installed on the train track side of the toll plaza. As an example of the toll collection facility installed in the lane of the toll booth, there is an automatic toll collection machine that automatically performs toll collection processing (delivery of money, payment by card, etc.) with the arriving user ( For example, refer to Patent Document 1).

  At the toll booth as described above, the toll collection system asks the user for a plurality of operations required for toll collection processing. A plurality of operations required for toll collection processing include, for example, insertion of a pass ticket (a ticket issued at an entrance toll gate and having identification information indicating the entry toll gate recorded therein), a charge determined based on the pass ticket To insert (insert) banknotes, coins, credit cards or ETC cards and collect their change, collect change, collect receipts, etc. (ETC: Electronic Toll Collection System (registered trademark), "automatic toll collection system" It is also called ").

Patent No. 5173391 gazette

  Since the user is required to perform a plurality of operations as described above when interacting with the toll collection machine, the unaccustomed user may be puzzled as to what operation to perform next. , It is expected that toll collection processing will stagnate. If such an event occurs frequently, the service time will increase, causing traffic congestion and the like.

  Note that the toll collection machine according to an embodiment measures the residence time of the toll collection process for the user for the purpose of achieving smooth support by the monitor, and when the residence time exceeds a predetermined time threshold, It has a function to automatically notify the surveillance personnel. However, as described above, since the toll collection processing requires the user to perform a plurality of operations, the factors leading to the stagnation of the toll collection processing are diverse. Therefore, it is difficult to perform appropriate notification determination when notifying to the surveillance personnel based on the time threshold defined uniformly. For example, although it is a case where the support by the monitor is not necessary in practice, it is automatically notified to the monitor, and it is assumed that an unnecessary burden is imposed on the monitor.

  An object of the present invention is to provide an automatic toll collection machine, a toll collection system, and a control method and program for an automatic toll collection machine capable of appropriately notifying a surveillance officer.

According to the first aspect of the present invention, an automatic toll collection machine (10) includes sensors (SE1 to SE6) for detecting the start and completion of each of a plurality of operations required for toll collection processing by a user; A notification determination time specifying unit (1001) for specifying a notification determination time (Th1 to Th8) related to one started operation among notification determination times related to each of a plurality of operations, and the one operation being completed Before, when the elapsed time (T1 to T8) from the start of the one operation has passed the specified notification determination time, notification processing indicating the one operation is performed to the monitoring staff And a notification processing unit (1002).
According to such a configuration, whenever each operation necessary for toll collection is started, an appropriate notification determination time according to the feature of the operation is set. And since alerting | reporting is performed when the alerting | reporting determination time set according to operation was exceeded, in each of several operation, the user who is actually confused can be identified correctly.
From the above, it is possible to appropriately notify the monitoring staff.

Further, according to the second aspect of the present invention, the above-described toll automatic collection receiver further includes an extension processing unit (1003) that extends the notification determination time when a predetermined condition is satisfied.
According to such a configuration, the notification determination time can be appropriately changed (extended) in accordance with the situation of the user.

Further, according to the third aspect of the present invention, the extension processing unit is configured to determine an extension determination time (Te) defined in advance as an elapsed time from when the first operation of the plurality of operations is started. And extend the notification determination time associated with another operation performed after the first operation.
According to such a configuration, when the time required to complete a certain first operation exceeds the predetermined extension determination time, there is a possibility that the user is the user whose operation is late as a whole. Since it is estimated that the time of the notification determination time related to each subsequent operation is increased. In this way, it is possible to prevent unnecessary notification processing from being performed in each subsequent operation.

Further, according to the fourth aspect of the present invention, in the extension processing unit, an elapsed time since the second operation after the first operation is started is related to the second operation. If the second operation is completed before the notification determination time before extension has elapsed, which is the notification determination time, the notification determination time related to another operation performed after the second operation, Return to the notification determination time before extension.
According to such a configuration, since the elapsed time required for the first operation is long, although the notification determination time related to the subsequent operation is temporarily extended, several subsequent operations are completed quickly When it is determined, the notification determination time is returned to the time before the extension. As a result, it is possible to apply an appropriate notification determination time in the subsequent operation even to a user who only takes time and effort for one specific operation.

Further, according to the fifth aspect of the present invention, the above-mentioned toll automatic collection receiver is the distance between the toll collection panel (10A) for receiving the plurality of operations by the user and the vehicle on which the user is seated. The distance information acquiring unit (1004) for acquiring distance information indicating a distance between the vehicle and the toll collection panel when the distance between the vehicle and the toll collection panel is equal to or greater than a predetermined distance determination threshold. Extend judgment time.
According to such a configuration, it is presumed that the user who has stopped the vehicle at a position away from the toll collection panel is likely to delay operation as a whole. By increasing the number, it is possible to prevent useless notification processing in each subsequent operation.

Moreover, according to the 6th aspect of this invention, the said alerting | reporting process part does not perform the said alerting | reporting process, when the operation which requests | requires the telephone call to the said surveillance person from the said user is received.
According to such a configuration, it is possible to prevent the execution of useless notification processing when there is a call offer actively from the user.

  Further, according to a seventh aspect of the present invention, a toll collection system includes the above-described toll automatic collection receiver and a monitoring board (2) installed at a toll office.

  Further, according to the eighth aspect of the present invention, the control method of the toll automatic collection receiver includes a sensor for detecting start and completion of each of a plurality of operations required for toll collection processing by the user. A control method for determining a notification determination time related to one started operation among notification determination times related to each of the plurality of operations, and before the one operation is completed, And performing a notification process indicating the one operation to the monitoring staff when the elapsed time since the start of the one operation has passed the specified notification determination time.

  Further, according to a ninth aspect of the present invention, there is provided a program comprising: a plurality of computers of a toll automatic receiving machine including a sensor for detecting start and completion of each of a plurality of operations required for toll collection processing by a user; A notification determination time specifying unit that specifies a notification determination time related to one started operation among notification determination times related to each of the operations; the one operation is started before the one operation is completed When the elapsed time since then has passed the specified notification determination time, it causes the monitoring person to function as a notification processing unit that performs a notification process indicating the one operation.

  According to each aspect of the above-described invention, it is possible to appropriately notify the monitoring staff.

It is a figure which shows the whole structure of the toll collection system which concerns on 1st Embodiment. It is a figure showing the functional composition of the charge automatic receipt machine concerning a 1st embodiment. It is a figure which shows the example of the image displayed on the display panel of the surveillance board which concerns on 1st Embodiment. It is a figure which shows the example of the alerting | reporting determination time table which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the toll collection process which concerns on 1st Embodiment. It is a figure which shows the processing flow of the extension processing which concerns on 1st Embodiment. It is a figure which shows the processing flow of extension processing cancellation which concerns on 1st Embodiment. It is a figure which shows the processing flow of alarm process invalidation which concerns on 1st Embodiment. It is a figure showing the functional composition of the charge automatic receipt machine concerning a 2nd embodiment.

First Embodiment
Hereinafter, the toll collection system according to the first embodiment will be described with reference to FIGS. 1 to 15.

(Overall configuration of toll collection system)
FIG. 1 is a diagram showing an overall configuration of a toll collection system according to the first embodiment.
The toll collection system 1 according to the present embodiment is installed at an exit toll station of a toll road such as an expressway. The toll collection system 1 receives a toll ticket issued from an incoming user at the entrance toll booth, and receives a toll corresponding to the travel distance of the user. In addition, in other embodiment, it is not limited to this aspect, depending on the toll road charge system, the toll collection system 1 may be installed in the entrance toll gate.

  As shown in FIG. 1, the toll collection system 1 includes an automatic toll collection machine 10 installed on an island I on the lane L road side, a vehicle type discrimination device 11, an exit vehicle detector 12A, and a start controller 12B. The monitoring board 2 installed in the toll booth office R is provided.

  The automatic toll collection machine 10 is on the island I on the downstream side (+ X direction side) of the entrance side vehicle detector 11A described later and on the upstream side (−X direction side) of the exit side vehicle detector 12A. Is installed at a predetermined position of The toll collection machine 10 carries out toll collection processing with the user who gets on the vehicle A stopped on the lane L. Specifically, the toll collection machine 10 receives a pass ticket, a bill, a coin, and a credit card (or an ETC card) necessary for toll collection processing from a dedicated insertion slot, and class classification of the vehicle A or pay Tolls will be collected according to the distance traveled by the road. Further, the automatic toll collection machine 10 discharges the inserted credit card (ETC card), banknotes and coins as change, and a receipt from a dedicated discharge port.

  As shown in FIG. 1, the automatic toll collection machine 10 has a toll collection panel 10A on the surface facing the lane L side (+ Y direction). The toll collection panel 10A is an operation panel for receiving a plurality of operations required for toll collection processing by the user. That is, the user boarding the vehicle A stops the vehicle A at a position where the driver seat side face of the vehicle A faces the toll collection panel 10A while traveling on the lane L, and charges the toll collection panel 10A. Perform various operations required for receipt processing.

The vehicle type identification device 11 is a device group provided on the upstream side (−X direction side) of the automatic toll collection machine 10 and detecting the length, height, axle number, etc. of the vehicle A entering the lane L. The vehicle type identification device 11 includes a group of devices such as a tread, a vehicle height detector, a vehicle length detector, and a number plate recognition device, in addition to the entry side vehicle detector 11A. The vehicle type discrimination device 11 uniquely identifies the vehicle type classification of the vehicle A entering the lane L based on various information (vehicle length, vehicle height, number of axles, license plate information, etc.) obtained through these device groups. The vehicle type classification is classified into, for example, five classifications of "light vehicle / two-wheeled vehicle", "normal vehicle", "medium-sized vehicle", "large vehicle" and "oversized vehicle". The vehicle type discrimination device 11 transmits the specified vehicle type classification to the toll automatic collection receiver 10. Thus, the toll collection machine 10 can receive a toll corresponding to the vehicle type classification of the vehicle A.
A detailed description of the specific configuration and operation of the vehicle type determination device 11 according to the present embodiment will be omitted.

The entry side vehicle detector 11A is installed on the most upstream side (−X direction side) of the lane L, and detects an approach of the vehicle A into the lane L.
The exit side vehicle detector 12A is installed on the most downstream side (+ X direction side) of the lane L, and detects exit of the vehicle A from the lane L.
The entrance side vehicle detector 11A and the exit side vehicle detector 12A according to the present embodiment are generally known transmission type vehicle detectors, but the present invention is not limited to this aspect in other embodiments. That is, approach side vehicle detector 11A concerning other embodiments may be a reflection type vehicle detector.

  The start controller 12B is provided on the downstream side (+ X direction side) of the lane L with respect to the automatic toll collection machine 10, and opens and closes the lane L based on the lifting and lowering operation of the bar. The start controller 12B is controlled to close the lane L, for example, when the departure vehicle detector 12A detects the departure of the vehicle A, and prepares for the vehicle that has entered next. Further, the start controller 12B is controlled to open the lane L when the toll collection process through the toll automatic collection machine 10 is completed.

The monitoring board 2 is a device for remotely monitoring the lane L. The monitoring board 2 displays an image of the area around each lane L and the automatic toll collection machine 10 through a monitoring camera (not shown) installed on the roadside of the lane L or the like. In the toll booth office R, a guard can stand by and can remotely monitor the toll booth lane L through the monitoring board 2.
Further, the toll collection panel 10A of the toll collection machine 10 is provided with a predetermined call button (not shown). By pressing the call button, the user can talk with the monitoring staff who stands by at the toll booth office R through the microphones and the speakers provided on the toll collection machine 10 and the monitoring board 2 respectively.

  The display panel 2A of the surveillance board 2 is a monitor for displaying an image or the like of the surveillance camera. The surveillance officer can grasp the situation around the lane L and the automatic toll collection machine 10 by checking the image displayed on the display panel 2A. Further, the display panel 2A is a touch sensor type display, and it is also possible to receive a touch operation by a supervisor. For example, for a vehicle whose classification of vehicles can not be discriminated automatically by the vehicle type discrimination device 11, the surveillance officer confirms the classification of vehicles by the image displayed on the display panel 2A, and also selects the vehicle type through touch operation on the display panel 2A. Specify the classification. Thus, it is possible to determine the charge to be received for a vehicle whose vehicle type classification has not been automatically determined.

(Functional configuration of the toll collection machine)
FIG. 2 is a diagram showing a functional configuration of the toll automatic collection receiver according to the first embodiment.
As shown in FIG. 2, the automatic toll collection machine 10 includes a CPU 100, a toll collection panel 10A, a communication interface 107, and a recording medium 108.
The CPU 100 is a processor that performs a series of processes related to toll collection processing while controlling various hardware included in the toll collection machine 10.
The toll collection panel 10A has a plurality of insertion and discharge openings for receiving a plurality of operations required for toll collection processing by the user. Specifically, the toll collection panel 10A is provided with a passing ticket insertion slot 101, a card insertion and ejection port 102, a bill insertion and ejection port 103, a coin insertion slot 104, a change coin ejection port 105, and a receipt issuance port 106. ing.

  Passing ticket insertion slot 101 is an insertion slot which receives insertion of a passing ticket from a user. The passage ticket insertion slot 101 is provided with a detection sensor SE1 capable of detecting that the passage ticket has been inserted from the user.

  The card insertion and ejection port 102 is an insertion port for receiving the insertion of a credit card or an ETC card (hereinafter collectively referred to simply as a “card”) from the user. The card inserted into the card insertion and ejection port 102 is ejected from the same card insertion and ejection port 102 after the reading / writing process related to payment is performed. The card insertion / discharge port 102 is provided with a detection sensor SE2 capable of detecting that the card has been inserted from the user and that the discharged card has been collected (extracted) by the user. .

  The bill insertion discharge port 103 is an insertion port for receiving the insertion of a bill from the user. Further, when the change includes a bill, the bill as the change is discharged from the bill insertion discharge port 103. The bill insertion discharge port 103 is provided with a detection sensor SE3 capable of detecting that the bill has been inserted from the user and that the bill discharged as change has been collected (extracted) by the user. ing.

  The coin insertion slot 104 is an insertion slot for receiving insertion of coins from the user. The coin insertion slot 104 is provided with a detection sensor SE4 capable of detecting that a coin has been received from the user.

  The change coin discharge port 105 is a discharge port from which a coin as a change is discharged when the change includes a coin. The change coin discharge port 105 is provided with a detection sensor SE5 that can detect that the coin discharged as a change has been collected by the user.

  The receipt issue port 106 is a discharge port from which a receipt relating to collection of charges is discharged. The receipt is issued when a request for receipt issuance (pressing of a receipt issuance button) is received from the user. The receipt issue port 106 is provided with a detection sensor SE6 that can detect that the discharged receipt has been collected by the user.

In addition to the above-described detection sensors SE1 to SE6, the entrance side vehicle detector 11A and the exit side vehicle detector 12A function as sensors for detecting the start and completion of each of a plurality of operations required for toll collection processing by the user. .
In addition, the aspect of detection sensor SE1-SE6 makes application of a known detection sensor possible. For example, the detection sensors SE1, SE2, and SE3 provided at the passing ticket insertion slot 101, the card insertion and ejection port 102, and the bill insertion and ejection port 103 indicate whether the detection light is blocked by the insertion medium (passing ticket, card, bill) The sensor may be an optical sensor or the like that can detect the insertion of each nest insertion medium according to a signal indicating. Further, the detection sensor SE5 provided in the change coin discharge port 105 may be, for example, a weight scale capable of measuring the weight of the discharged coin, a sensor using an electromagnetic induction characteristic of a coil, or the like.

  The communication interface 107 is a connection interface for communicating with other devices constituting the toll collection system 1. The automatic toll collection machine 10 is connected to the entrance side vehicle detector 11A and the exit side vehicle detector 12A through the communication interface 107, in particular. The toll collection machine 10 is also connected to the monitoring board 2 (not shown in FIG. 2), various devices constituting the vehicle type discrimination device 11, the start controller 12B, etc. via the communication interface 107.

  The recording medium 108 records various information necessary for toll collection processing. In particular, in the present embodiment, a “notification determination time table” described later is recorded on the recording medium 108.

  The CPU 100 according to the present embodiment operates based on a predetermined program to exhibit the functions as the toll collection processing unit 1000, the notification determination time specifying unit 1001, the notification processing unit 1002, and the extension processing unit 1003.

  The toll collection processing unit 1000 performs toll collection processing for the arriving user. As an example, the toll collection processing unit 1000 reads the information recorded in the inserted passing ticket, determines the toll (the amount of the fee to be received from the user) based on the passing ticket and the vehicle type classification, and the input amount Calculation of change, issue of receipt, opening and closing of the lane L by the start controller 12B, and the like are performed.

  The notification determination time specifying unit 1001 specifies a notification determination time related to one operation started among the notification determination times related to each of the plurality of operations requested as the toll collection process. Specifically, the notification determination time associated with one operation whose start is detected by any of the above-mentioned various sensors (detection sensors SE1 to SE6, entry side vehicle detector 11A and exit side vehicle detector 12A) Identify.

  The notification processing unit 1002 sends the toll booth office R when an elapsed time from when the one operation is started passes the specified notification determination time before the started one operation is completed. A notification process indicating the one operation is performed to the waiting surveillance staff.

  The extension processing unit 1003 extends the notification determination time related to each of the plurality of operations when the predetermined condition is satisfied. The "predetermined condition" will be described later.

(Example of image displayed on display panel)
FIG. 3 is a view showing an example of an image displayed on the display panel of the surveillance board according to the first embodiment.
As shown in FIG. 3, in addition to the video G0 of the surveillance camera, a phase image G1, an operation panel image G2, and a charge display image G3 are displayed on the display panel 2A.

The phase image G1 is an image showing the phase of the toll collection process at the present time. The "phase" will be described later.
The operation panel image G2 is an image for receiving a touch operation from a monitoring person. In the operation panel image G2, for example, a press button or the like for specifying a vehicle type classification is displayed.
The toll display image G3 displays the toll determined based on the information read from the toll ticket and the vehicle type classification, and the actual input amount of money from the user.

(Example of notification judgment time table)
FIG. 4 is a diagram showing an example of a notification determination time table according to the first embodiment.
In the recording medium 108 (FIG. 2), a notification determination time table as shown in FIG. 4 is recorded in advance.

  First, the types of phases defined in the notification determination time table will be described. As shown below, the “phase” includes a plurality of operations required for toll collection processing (specifically, “passage ticket insertion”, “card insertion”, “card recovery”, “bill insertion”) , "Insertion of coin", "collection of change", "collection of receipt" and "exit from lane" are defined respectively.

  The “initial state” is a stage in which no vehicle is present in the lane L and the toll collection process is not performed.

  "Waiting for ticket insertion" is a stage waiting for "insertion of a passing ticket" by the user. The phase of “waiting for ticket insertion” is started when the entry detection of the vehicle is performed by the entry side vehicle detector 11A, and is completed when the insertion detection of the passage ticket is performed by the detection sensor SE1.

  "Accrued" is the stage awaiting "insertion of a bill", "insertion of a coin" or "insertion of a card" by the user after "insertion of a passing ticket" is completed. The phase of "in collection" is started when insertion detection of the passing ticket is performed by the detection sensor SE1, and detection of card insertion by the detection sensor SE2, insertion of a bill by the detection sensor SE3, or coin by the detection sensor SE4. It is completed when the input detection of is made.

  "Begin receipt" is waiting for "insertion of bill" or "insertion of coin" by the user after accepting "insertion of bill" (the charge amount does not meet the toll fee) It is a stage. The phase of “receiving banknotes” is started when insertion of banknotes is detected by the detection sensor SE3, and when insertion of coins is detected by the detection sensor SE4, or the total amount of inserted money exceeds the toll. It is completed when

  After receiving "insert coin", "in coin reception" is waiting for further "insert coin" by the user or "insertion of bill" (the input amount does not meet the toll fee) It is a stage. This phase is started when the insertion of the coin is detected by the detection sensor SE4, and is completed when the insertion of the banknote is detected by the detection sensor SE3, or when the sum of the inserted amount exceeds the toll. .

  “CARD RECEIVING” is a stage in which the user is waiting for “card recovery” after receiving “card insertion”. The "card accepting" phase is started when the detection of the card insertion is detected by the detection sensor SE2, and is completed when the collection of the card is detected by the detection sensor SE2.

  "Determination of change" is the stage waiting for "collection of change" by the user. The phase of “during change out” is started when the change out needs to be performed when the total amount of money input exceeds the toll rate, and all changes (coins, bills) by the detection sensor SE3 and the detection sensor SE5 are started. Completed when collection detection of

  "Receiving issued" is a stage waiting for "receipt collection" by the user. In the phase of “in receipt issue”, when issuance of a receipt is requested by the user, when the sum of the inserted amount is equal to or more than the toll, when the card collection detection by the detection sensor SE2 is performed Alternatively, it is started when collection of all the changes is detected by the detection sensor SE3 and the detection sensor SE5, and is completed when collection of the receipt is detected by the detection sensor SE6.

  "Receiving complete" is a stage awaiting "exit from the lane" by the user. In the phase of “collection completion”, when the sum of the input money is equal to or more than the toll rate, when collection of the card is detected by the detection sensor SE2, all change (coins, bills) by the detection sensor SE3 and the detection sensor SE5 The process is started at the time when the recovery of the vehicle is detected, or when the recovery of the receipt is performed by the detection sensor SE6, and is completed when the exit of the vehicle is detected by the leaving vehicle detector 12A.

Further, the notification determination time table (Th1 to Th8) defined in advance is associated with each other in the notification determination time table. Moreover, two types of "initial value" and "after extension" are each prescribed | regulated by each alerting | reporting determination time. The time (Th1a to Th8a [seconds]) defined in the "initial value" is a time to be applied as an initial value (a value before "extension processing" described later) of each notification determination time. The time (Th1 b to Th8 b [seconds]) defined as “after extension” is a time applied to each notification determination time after “extension processing” described later.
The time (Th1b to Th8b [seconds]) defined as “after extension” is defined as a time longer than each of the times (Th1a to Th8a [seconds]) defined as “initial values”. The time (Th1b to Th8b [seconds]) defined in “after extension” may be defined as a time difference from each of the times (Th1a to Th8a [seconds]) defined in “initial value” (for example, “Th2b = Th2a + 5 seconds”, “Th3b = Th3a + 10 seconds”, etc.).

(Process flow of toll collection processing)
5 to 12 are diagrams showing processing flows of toll collection processing according to the first embodiment.
Hereinafter, the processing flow of the toll collection process performed by the toll collection machine 10 will be described with reference to FIGS. 5 to 12.

("Initial state"-phase of "waiting for ticket insertion")
First, in FIG. 5, the toll collection processing unit 1000 of the CPU 100 determines whether or not the entry detection of the vehicle by the entry side vehicle detector 11A is performed (step S01). While the entry detection of the vehicle by the entry side vehicle detector 11A is not performed (step S01: NO), the toll collection processing unit 1000 waits for the entry detection of the vehicle. The phase of the toll collection process at this point is the "initial state".

When the entry detection of the vehicle by the entry side vehicle detector 11A is performed (step S01: YES), the toll collection processing unit 1000 shifts the phase of the toll collection process from the “initial state” to “waiting for ticket insertion”.
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th1 (= Th1a seconds) associated with “wait for ticket insertion” with reference to the notification determination time table (FIG. 4) (step S02).
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (see FIG. 3) indicating “waiting for ticket insertion” is displayed.

The notification processing unit 1002 of the CPU 100 starts measuring the elapsed time T1 after the shift to “wait for ticket insertion” (step S03).
Next, the notification processing unit 1002 determines whether or not the elapsed time T1 at which the measurement was started in step S03 exceeds the notification determination time Th1 specified in step S02 (step S04).
If the elapsed time T1 does not exceed the notification determination time Th1 (step S04: NO), the toll collection processor 1000 determines whether or not insertion of a passing ticket is detected through the detection sensor SE1 of the passing ticket insertion slot 101. (Step S05).
If insertion of a passing ticket is not detected (step S05: NO), the process returns to step S04, and the notification processing unit 1002 continues to determine whether the elapsed time T1 exceeds the notification determination time Th1.
On the other hand, when insertion of a passage ticket is detected (step S05: YES), CPU100 transfers to step A of FIG.

If the elapsed time T1 exceeds the notification determination time Th1 (step S04: YES), it is estimated that the user is puzzled by the insertion of the passing ticket. Therefore, the notification processing unit 1002 performs alarm processing (alarm ringing) on the monitoring staff through the monitoring board 2 (step S06). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused in the “wait for ticket insertion” phase. When the alarm process is performed, the surveillance officer immediately starts a call with the user and indicates that the passing ticket should be inserted in a predetermined place (passing ticket insertion slot 101).
After the alarm processing in step S06, if a passing ticket is inserted according to the guidance by the supervisor, the CPU 100 proceeds to step A in FIG.

  In addition, if a passing ticket is inserted, the toll collection process part 1000 will read the information recorded on the said passing ticket, and will determine the toll which a user should pay.

(Phase in "receiving")
In step A of FIG. 6, the toll collection processing unit 1000 shifts the phase of toll collection processing from “waiting for ticket insertion” to “during collection”.
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th2 associated with “in collection” with reference to the notification determination time table (FIG. 4) (step S11). Here, the determination process for determining whether Th2a [seconds] (“initial value”) is applied or Th2b [seconds] (“after extension”) is applied to the notification determination time Th2 will be described later. The same applies to the notification determination times Th3, Th4, ... used in the following phases.
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (FIG. 3) indicating "receiving" is displayed.

The notification processing unit 1002 of the CPU 100 starts measurement of the elapsed time T2 after the transition to “receiving” (step S12).
Next, the notification processing unit 1002 determines whether or not the elapsed time T2 at which the measurement is started in step S12 exceeds the notification determination time Th2 specified in step S11 (step S13).
If the elapsed time T2 does not exceed the notification determination time Th2 (step S13: NO), the toll collection processor 1000 detects the detection sensor SE2 of the card insertion and ejection port 102, the detection sensor SE3 of the bill insertion and ejection port 103, and the coin It is determined whether the insertion (insertion) of a card, a bill or a coin is detected through the detection sensor SE4 of the insertion slot 104 (step S14).
If insertion (insertion) of a card, bill or coin is not detected (step S14: NO), the process returns to step S13, and the notification processing unit 1002 continues to determine whether the elapsed time T2 exceeds the notification determination time Th2. judge.
On the other hand, when insertion (insertion) of a card, bill or coin is detected (step S14: YES), the one for which insertion (insertion) is detected is different depending on whether it is a bill, a coin or a card. It transfers to the processing flow of (step S15). Specifically, when insertion of a bill is detected (step S15: bill insertion acceptance), the process proceeds to step B in FIG. When insertion of a coin is detected (step S15: coin insertion acceptance), the process proceeds to step C in FIG. If the insertion of a card is detected (step S15: acceptance of card insertion), the process proceeds to step D in FIG.

If the elapsed time T2 exceeds the notification determination time Th2 (step S13: YES), it is estimated that the user is puzzled in inserting a bill, inserting a coin, or inserting a card. Therefore, the notification processing unit 1002 performs alarm processing for the monitoring staff through the monitoring board 2 (step S16). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused in the “in receipt” phase. When the alarm processing is performed, the monitoring staff immediately starts talking with the user, and based on the user's request, the predetermined location (the bill insertion / discharge port 103, the coin insertion slot 104, or the card insertion / discharge Instructs the user to insert (insert) bills, coins or cards into the outlet 102).
After the alarm processing in step S16, when a bill, coin or card is inserted (inserted) by guidance by the surveillance officer, the CPU 100 respectively performs step B in FIG. 7, step C in FIG. 8, or FIG. Go to step D of.

(Phase of "in banknote acceptance")
In step B of FIG. 7, the toll collection processing unit 1000 shifts the phase of toll collection processing from “receiving” (or “coin receiving”) to “banknote receiving”.
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th3 associated with “in a bill being received” with reference to the notification determination time table (FIG. 4) (step S21).
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (FIG. 3) indicating "in a bill being received" is displayed.

The notification processing unit 1002 of the CPU 100 starts the measurement of the elapsed time T3 after the shift to “in banknote acceptance” (step S22).
Next, the notification processing unit 1002 determines whether the elapsed time T3 at which the measurement has been started in step S22 exceeds the notification determination time Th3 specified in step S21 (step S23).
If the elapsed time T3 has not exceeded the notification determination time Th3 (step S23: NO), the notification processing unit 1002 determines whether the toll rate has become equal to or greater than the input amount (step S24).
If the toll fee has not become equal to or more than the inserted amount (step S24: NO), the notification processing unit 1002 further determines whether insertion (insertion) of an additional bill or coin has been detected (step S25). If insertion (insertion) of additional bills or coins is not detected (step S25: NO), the process returns to step S23, and the notification processing unit 1002 continues to determine whether the elapsed time T3 exceeds the notification determination time Th3. judge.
If insertion (insertion) of an additional bill or coin is detected (step S25: YES) and a bill is inserted (step S27: bill), the process returns to step S24, and the notification processing unit 1002 , It is again determined whether the toll rate has become equal to or more than the input amount. On the other hand, if the insertion (insertion) of an additional bill or coin is detected (step S25: YES) and if a coin is inserted (step S27: coin), the CPU 100 proceeds to step C in FIG. Migrate to

If the toll rate is equal to or more than the inserted amount (step S24: YES), the toll collection processor 1000 determines whether it is necessary to dispense change (step S28). When it is necessary to pay out the change (step S28: YES), the CPU 100 shifts to step E of FIG.
On the other hand, if change delivery is not required (step S28: NO), the toll collection processor 1000 determines whether the user has requested issuance of a receipt (ie, whether the receipt issuance button is pressed). Or not) is determined (step S29).
When the user requests issuance of a receipt (step S29: YES), the CPU 100 proceeds to step F of FIG.
Further, when the user does not request issuance of a receipt (step S29: NO), the CPU 100 shifts to step G of FIG.

If the elapsed time T3 exceeds the notification determination time Th3 (step S23: YES), it is inferred that the user is puzzled by the insertion of additional bills or the insertion of coins. Therefore, the notification processing unit 1002 performs alarm processing on the monitoring staff through the monitoring board 2 (step S26). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused in the “bill receiving” phase. If there is an alarm process, the monitor immediately starts talking with the user, and an additional bill should be inserted into the bill insertion and discharge port 103 because the amount of money to be charged is insufficient, or the coin insertion slot 104 Guide you to insert coins into
After the alarm processing in step S26, when the bill or coin is additionally inserted (inserted) by guidance by the surveillance officer and the inserted amount becomes equal to or more than the toll fee, the CPU 100 executes the processing in steps S28 and S29. It transfers to step E of FIG. 10, step F of FIG. 11, or step G of FIG.

(Phase of "coin accepting")
In step C of FIG. 8, the toll collection processing unit 1000 shifts the phase of toll collection processing from “in collection” (or “in banknote reception”) to “coin reception”.
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th4 associated with “in receipt of coin” with reference to the notification determination time table (FIG. 4) (step S31).
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (FIG. 3) indicating "coin accepting" is displayed.

The notification processing unit 1002 of the CPU 100 starts the measurement of the elapsed time T4 after the transition to “coin accepting” (step S32).
Next, the notification processing unit 1002 determines whether or not the elapsed time T4 at which the measurement was started in step S32 exceeds the notification determination time Th4 specified in step S31 (step S33).
If the elapsed time T4 does not exceed the notification determination time Th4 (step S33: NO), the notification processing unit 1002 determines whether the toll rate has become equal to or greater than the input amount (step S34).
If the toll fee has not become equal to or more than the inserted amount (step S34: NO), the notification processing unit 1002 further determines whether insertion (insertion) of an additional bill or coin has been detected (step S35). If insertion (insertion) of additional bills or coins is not detected (step S35: NO), the process returns to step S33, and the notification processing unit 1002 continues to determine whether the elapsed time T4 exceeds the notification determination time Th4. judge.
If insertion (insertion) of an additional bill or coin is detected (step S35: YES) and a coin is inserted (step S37: coin), the process returns to step S34, and the notification processing unit 1002 , It is again determined whether the toll rate has become equal to or more than the input amount. On the other hand, if the insertion (insertion) of an additional bill or coin is detected (step S35: YES) and a bill is inserted (step S37: bill), the CPU 100 proceeds to step B of FIG. Migrate to

If the toll rate is equal to or more than the inserted amount (step S34: YES), the toll collection processor 1000 determines whether it is necessary to dispense change (step S38). If it is necessary to pay out the change (step S38: YES), the CPU 100 shifts to step E of FIG.
On the other hand, when the change is not required to be dispensed (step S38: NO), the toll collection processor 1000 determines whether the user requests issuance of a receipt (step S39).
If the user requests issuance of a receipt (step S39: YES), the CPU 100 proceeds to step F in FIG.
In addition, when the user does not request issuance of a receipt (step S39: NO), the CPU 100 shifts to step G in FIG.

If the elapsed time T4 exceeds the notification determination time Th4 (step S33: YES), it is estimated that the user is puzzled by the insertion of a coin or the insertion of a bill. Therefore, the notification processing unit 1002 performs alarm processing for the monitoring staff through the monitoring board 2 (step S36). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused in the “coin accepting” phase. If there is an alarm process, the monitor immediately starts talking with the user, and an additional coin should be inserted into the coin insertion slot 104 because the amount of money to be inserted is insufficient, or the bill insertion discharge slot 103 Instructs you to insert a bill into.
After the alarm processing in step S26, when a bill or coin is additionally inserted (inserted) by guidance by the surveillance officer and the inserted amount becomes equal to or more than the toll fee, the CPU 100 goes through the processing in steps S28 and S29. It transfers to step E of FIG. 10, step F of FIG. 11, or step G of FIG.

("Card accepted" phase)
In step D of FIG. 9, the toll collection processing unit 1000 shifts the phase of toll collection processing from “receiving” to “receiving card”.
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th5 associated with “card being received” with reference to the notification determination time table (FIG. 4) (step S41).
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (FIG. 3) indicating “card being received” is displayed.

The notification processing unit 1002 of the CPU 100 starts measurement of the elapsed time T5 after the shift to “card accepted” (step S42).
The toll collection processing unit 1000 performs read processing and write processing of various information related to toll collection processing by the card for the inserted card. When the reading and writing processes are completed, the toll collection processor 1000 ejects the card from the card insertion and ejection port 102 (step S43).

Next, the notification processing unit 1002 determines whether the elapsed time T5 at which the measurement has been started in step S42 exceeds the notification determination time Th5 specified in step S41 (step S44).
If the elapsed time T5 does not exceed the notification determination time Th5 (step S44: NO), the notification processing unit 1002 determines whether collection of the ejected card has been detected through the detection sensor SE2 of the card insertion / ejection slot 102. It determines (step S45).
If collection of the card is not detected (step S45: NO), the process returns to step S44, and the notification processing unit 1002 continues to determine whether the elapsed time T5 exceeds the notification determination time Th5.
On the other hand, when collection of a card is detected (step S45: YES), the toll collection processing unit 1000 determines whether the user requests issuance of a receipt (step S47).
If the user requests issuance of a receipt (step S47: YES), the CPU 100 proceeds to step F in FIG.
Further, when the user does not request issuance of a receipt (step S47: NO), the CPU 100 shifts to step G of FIG.

If the elapsed time T5 exceeds the notification determination time Th5 (step S44: YES), it is estimated that the user is puzzled in the collection of the card (or the collection of the card is forgotten). Therefore, the notification processing unit 1002 performs alarm processing on the monitoring staff through the monitoring board 2 (step S46). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused in the “card accepting” phase. If there is an alarm process, the surveillance officer immediately initiates a call with the user to indicate that the card ejected from the card insertion and ejection port 102 should be collected.
After the alarm processing of step S46, when the card is collected by the guidance by the supervisor, the CPU 100 proceeds to step F of FIG. 11 or step G of FIG. 12 after the processing of step S47.

(Phase of "Care out")
In step E of FIG. 10, the toll collection processing unit 1000 shifts the phase of the toll collection process from "banknote received" or "coin received" to "diversuing change".
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th6 associated with “during change dispensing” with reference to the notification determination time table (FIG. 4) (step S51).
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (FIG. 3) indicating "during change dispensing" is displayed.

The notification processing unit 1002 of the CPU 100 starts measurement of an elapsed time T6 after the shift to “during change dispensing” (step S52).
The toll collection processing unit 1000 calculates the amount of change by subtracting the toll from the input amount, and performs a process of discharging the change from the bill insertion discharge port 103 and the change coin discharge port 105 (step S53).

Next, the notification processing unit 1002 determines whether the elapsed time T6 at which the measurement was started in step S52 exceeds the notification determination time Th6 specified in step S51 (step S54).
If the elapsed time T6 does not exceed the notification determination time Th6 (step S54: NO), the toll collection processor 1000 uses the detection sensor SE3 of the bill insertion and ejection port 103 and the detection sensor SE5 of the change coin ejection port 105. It is determined whether the collection of the discharged change has been detected (step S55).
If collection of change is not detected (step S55: NO), the process returns to step S54, and the notification processing unit 1002 continues to determine whether the elapsed time T6 exceeds the notification determination time Th6.
On the other hand, when collection of change is detected (step S55: YES), the toll collection processor 1000 determines whether the user has requested issuance of a receipt (step S57).
If the user requests issuance of a receipt (step S57: YES), the CPU 100 proceeds to step F in FIG.
Further, when the user does not request issuance of a receipt (step S57: NO), the CPU 100 shifts to step G of FIG.

If the elapsed time T6 exceeds the notification determination time Th6 (step S54: YES), it is estimated that the user is puzzled in the change collection (or has forgotten the change collection). Therefore, the notification processing unit 1002 performs alarm processing for the monitoring staff through the monitoring board 2 (step S56). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused in the phase of “dispensing change”. When the alarm process is performed, the surveillance officer immediately starts talking with the user and guides that the change discharged from the bill insertion discharge port 103 and the change coin discharge port 105 should be collected.
After the alarm processing in step S56, when change is collected by the guidance by the supervisor, the CPU 100 proceeds to step F in FIG. 11 or step G in FIG. 12 after the processing in step S57.

(Phase of "receipt being issued")
In step F of FIG. 11, the toll collection processing unit 1000 shifts the phase of toll collection processing from "banknote received", "coin received" or "change paid out" to "receipt issued".
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th7 associated with “in issue of receipt” with reference to the notification determination time table (FIG. 4) (step S61).
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (FIG. 3) indicating "due to receipt issuance" is displayed.

The notification processing unit 1002 of the CPU 100 starts measurement of an elapsed time T7 after the shift to “receiving receipt in progress” (step S62).
The toll collection processing unit 1000 prints the usage details relating to toll collection processing on a sheet for receipt, and discharges the printed receipt from the receipt issuing port 106 (step S63).

Next, the notification processing unit 1002 determines whether the elapsed time T7 at which the measurement has been started in step S62 exceeds the notification determination time Th7 specified in step S61 (step S64).
If the elapsed time T7 does not exceed the notification determination time Th7 (step S64: NO), the notification processing unit 1002 determines whether collection of the discharged receipt has been detected through the detection sensor SE6 of the receipt issuance port 106. Is determined (step S65).
When the collection of the receipt is not detected (step S65: NO), the process returns to step S64, and the notification processing unit 1002 continues to determine whether the elapsed time T7 exceeds the notification determination time Th7.
On the other hand, when collection of a receipt is detected (step S65: YES), the CPU 100 proceeds to step G of FIG.

If the elapsed time T7 exceeds the notification determination time Th7 (step S64: YES), it is estimated that the user is puzzled by the collection of the receipt (or the collection of the receipt has been forgotten), so notification The processing unit 1002 performs alarm processing for the monitoring staff through the monitoring board 2 (step S66). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused in the phase of “issuing receipt”. If there is an alarm process, the surveillance officer immediately initiates a call with the user to indicate that the receipt discharged from the receipt issue port 106 should be collected.
After the alarm processing of step S66, when the receipt is collected by the guidance by the surveillance staff, the CPU 100 shifts to step G of FIG.

(Phase of "complete receipt")
In step G of FIG. 12, the toll collection processing unit 1000 selects the bill collection processing phase from "banknote received", "coin received", "change taking out" or "receipt issued" to "completed collection". Migrate to
At this time, the notification determination time specifying unit 1001 of the CPU 100 specifies the notification determination time Th7 associated with “the receipt completion” with reference to the notification determination time table (FIG. 4) (step S71).
In addition, on the display panel 2A of the monitoring board 2, a phase image G1 (FIG. 3) indicating "receipt completion" is displayed.

The notification processing unit 1002 of the CPU 100 starts measurement of the elapsed time T8 after the transition to “receipt completion” (step S72).
The toll collection processor 1000 controls the start controller 12B (FIG. 1) to open the lane L (step S73).

Next, the notification processing unit 1002 determines whether or not the elapsed time T8 at which the measurement was started in step S72 exceeds the notification determination time Th8 specified in step S71 (step S74).
If the elapsed time T8 does not exceed the notification determination time Th8 (step S74: NO), the notification processing unit 1002 determines whether the departure of the vehicle is detected through the departure vehicle detector 12A (step S75). .
If leaving of the vehicle is not detected (step S75: NO), the process returns to step S74, and the notification processing unit 1002 continues to determine whether the elapsed time T8 exceeds the notification determination time Th8.
On the other hand, when leaving of the vehicle is detected (step S75: YES), the CPU 100 completes a series of toll collection processing for the user. At this time, the phase is returned to the "initial state".

If the elapsed time T8 exceeds the notification determination time Th8 (step S74: YES), it is estimated that the user is puzzled by the vehicle exit process. Therefore, the notification processing unit 1002 performs alarm processing on the monitoring staff through the monitoring board 2 (step S76). By this alarm processing and the phase image G1 displayed on the display panel 2A, the monitoring staff can grasp that the user is confused at the “receipt completion” phase. If there is an alarm process, the observer immediately initiates a call with the user to start the vehicle and indicate that he should leave the lane L.
After the alarm processing of step S76, when the exit of the vehicle is detected by the guidance by the supervisor, the CPU 100 completes a series of toll collection processing for the user.

(Processing flow of extension processing)
FIG. 13 is a diagram showing a processing flow of the extension processing according to the first embodiment.
Next, the “extension processing” performed by the extension processing unit 1003 of the CPU 100 will be described with reference to FIG.
In the present embodiment, the processing flow of the extension processing shown in FIG. 13 is executed in parallel with the processing flow of the toll collection processing shown in FIG.

About step S02 shown in FIG. 13, S03, and S05, since it is the same as that of the processing flow shown in FIG. 5, description is abbreviate | omitted.
The extension processing unit 1003 determines whether the elapsed time T1 at which the measurement has been started in step S03 exceeds a predetermined extension determination time Te (step S81). Here, the extension determination time Te is a time shorter than the notification determination time Th1 (= Th1a [seconds]) associated with the “ticket insertion wait” phase.
If the elapsed time T1 does not exceed the extension determination time Te (step S81: NO), the toll collection processor 1000 determines whether or not insertion of a passing ticket is detected through the detection sensor SE1 of the passing ticket insertion slot 101. (Step S05).
When insertion of a passage ticket is not detected (step S05: NO), the process returns to step S81, and the extension processing unit 1003 continues to determine whether the elapsed time T1 exceeds the extension determination time Te.
On the other hand, when insertion of a passage ticket is detected (step S05: YES), the extension processing unit 1003 ends the processing without performing the “extension processing”.

  If the elapsed time T1 exceeds the extension determination time Te (step S81: YES), the extension processing unit 1003 performs extension processing to extend the notification determination time Th2 to Th8 (step S82). When the extension process of step S82 is performed, the notification determination times Th2 to Th8 used in the subsequent toll collection process (FIGS. 6 to 12) are the time (Th2a [Tb) specified in the “initial value” of the notification determination time table. The time (Th2b [seconds] to Th8b [seconds]) defined in “after extension” longer than these is applied, not seconds] to Th8a [seconds].

  Here, for example, when the stop position of the vehicle is far from the toll collection panel 10A of the toll collection machine 10 in the lane width direction (+ Y direction), the user needs to lean over and operate. It is assumed that every one of the operations required for toll collection processing will be generally slow. In other words, if the time required to complete the first operation of the toll collection process (insertion of the pass ticket) exceeds the predetermined extension determination time Te, the user is a user whose overall operation is delayed. It is presumed that there is a possibility. Therefore, the notification determination times Th2 to Th8 are increased so that unnecessary alarm processing is not performed in the subsequent phases.

(Processing flow of extension processing cancellation)
FIG. 14 is a diagram showing a processing flow of extension processing cancellation according to the first embodiment.
Next, “extension process cancellation” performed by the extension processing unit 1003 of the CPU 100 will be described with reference to FIG.
In the process flow of extension process cancellation shown in FIG. 14, when extension process (step S 82) of notification determination time Th 2 to Th 8 is performed by extension process unit 1003 as a result of the process flow shown in FIG. It is executed in parallel with the processing flow of toll collection processing shown in FIG.

The extension processing unit 1003 shifts to the next phase of “waiting for bill insertion” (“in receipt”) and then proceeds to the step S14 of FIG. 6: YES condition (that the card, bill or coin has been received from the user). It is determined whether the elapsed time T2 until it is satisfied is less than the notification determination time Th2 (that is, Th2a [seconds]) before the extension process (step S91).
Step S14: If the elapsed time T2 from the transition to "receiving" until the condition of YES is not equal to or less than the notification determination time Th2 before the extension processing (step S91: NO), the extension processing unit 1003 The process ends without canceling the extension process.
If the elapsed time T2 from the transition to "receiving" to the condition of YES in step S14 is equal to or less than the notification determination time Th2 before the extension processing (step S91: YES), the extension processing unit 1003 Proceed to the next determination process.

Further, the extension processing unit 1003 proceeds to the next phase (for example, "in the bill receiving" as an example in which the insertion of the bill is received first), and then, until step S24: YES or step S27: the condition of the coin is satisfied. It is determined whether the elapsed time T3 is equal to or less than the notification determination time Th3 (that is, Th3a [seconds]) before the extension process (step S92).
Step S24: YES or Step S27: If Elapsed Time T3 to Satisfy Coin Condition is Not Less Than Information Determination Time Th3 Before Extension Processing (Step S92: NO) And the extension processing unit 1003 ends the processing without performing extension processing cancellation.
On the other hand, if the process proceeds to "in banknote acceptance" and step S24 is YES, or step S27: the elapsed time T3 from when the condition of the coin is satisfied is less than the notification determination time Th3 before the extension process (step S92) (YES), the extension processing unit 1003 cancels the extension processing (step S93). Specifically, the extension processing unit 1003 determines the notification determination time (Th4b [seconds] to Th8b [seconds]) to which the extension process of step S82 is applied, before the notification determination time (Th4a [seconds] to) before being extended. Perform processing to return to Th8a (seconds).

  Here, for example, when a user stops the vehicle in front of the toll collection machine 10 and takes time to search for a pass ticket in the car, only the elapsed time of the “wait for ticket insertion” phase It is assumed that the time required for subsequent operations may be short. Therefore, although the extension process of the notification determination time Th2 to Th8 is performed because the elapsed time T1 in the “wait for ticket insertion” phase is long, when each operation in several subsequent phases is quickly completed, It is determined that it only takes time to search for a pass ticket, and the notification determination time is returned to the time before the extension process.

  In addition, the process flow shown in FIG. 14 is an example when a banknote is inserted in step S15 (FIG. 6), and it is not limited to this process flow in other cases. For example, when a coin is inserted in step S15 (FIG. 6), whether or not extension processing cancellation (step S93) is performed in step S92 of the processing flow shown in FIG. 14 in relation to the processing flow shown in FIG. The judgment of is made.

  Further, although the processing flow shown in FIG. 14 has been described as performing “extension processing cancellation” when the operation is quickly completed in the subsequent two phases after “extension processing” is performed, in other embodiments, It is not limited to this aspect. For example, in another embodiment, after the “extension processing” is performed, the “extension processing cancellation” may be performed when the operation is quickly completed in the subsequent three phases, or the operation is performed in only one subsequent phase. If it is completed quickly, the "extension processing cancellation" may be performed.

(Process flow of alarm process invalidation)
FIG. 15 is a diagram showing a processing flow of alarm processing invalidation according to the first embodiment.
Next, “alarm processing invalidation” performed by the notification processing unit 1002 of the CPU 100 will be described with reference to FIG.
The process flow of alarm process invalidation shown in FIG. 15 is executed in parallel with the process flow of the toll collection process shown in FIGS.

  The notification processing unit 1002 of the CPU 100 determines whether pressing of the call button provided on the toll collection panel 10A or pressing of the handicapped lever has been detected (step SA1). Here, the handicapped lever is an input device for offering the application of the toll discount to the supervisor when the handicapped person gets on the vehicle. That is, in the present embodiment, each of the call button and the handicapped lever is a user interface that receives an operation for requesting a call from the user to the monitoring staff who stands by at the toll booth office R.

When pressing of the call button provided on the toll collection panel 10A or pressing of the handicapped lever is not detected (step SA1: NO), the notification processing unit 1002 performs processing without invalidating the alarm processing. finish.
On the other hand, when pressing of the call button provided on the toll collection panel 10A or pressing of the handicapped lever is detected (step SA1: YES), the notification processing unit 1002 invalidates the alarm processing (step SA2). ). When the alarm processing is invalidated, the alarm processing is not performed even if the condition leading to the alarm processing is satisfied in the processing flow of the toll collection processing (FIGS. 5 to 12).
That is, when the user actively offers a call, it is not necessary to ring the alarm based on the notification determination time. That is, execution of useless alarm processing can be prevented by "alarm processing invalidation".

(Action, effect)
As described above, the toll collection machine 10 according to the first embodiment includes the sensors (detection sensors SE1 to SE6) for detecting the start and the completion of each of the plurality of operations required for the toll collection process by the user. There is. Then, the toll automatic collection device 10 includes a notification determination time specifying unit 1001 that specifies a notification determination time related to one operation started among the notification determination times Th1 to Th8 related to each of the plurality of operations; When an elapsed time (T1, T2,...) From the start of the one operation has passed a specified notification determination time (Th1, Th2,...) Before the operation is completed, And a notification processing unit 1002 that performs notification processing indicating the one operation to the monitoring staff.
With such a configuration, each time an operation necessary for toll collection is started, an appropriate notification determination time corresponding to the feature of the operation is set. Then, since notification (alarm processing) is performed when the notification determination time set for each operation is exceeded, the user who is actually confused can be accurately identified in each of the plurality of operations.
From the above, it is possible to appropriately notify the monitoring staff.

Further, the toll automatic collection receiver 10 according to the first embodiment further includes the extension processing unit 1003 that extends the notification determination time Th1 to Th8 related to each of the plurality of operations when the predetermined condition is satisfied. .
With such a configuration, the notification determination times Th1 to Th8 can be appropriately changed in accordance with the user's situation.

In addition, the extension processing unit 1003 according to the first embodiment defines in advance an elapsed time T1 from the start of the first operation (for example, “insertion of a passing ticket”) of the plurality of operations. When the extension determination time Te has elapsed, notification determination times Th2 to Th8 related to other operations performed after the first operation are extended.
According to such a configuration, when the time required to complete a certain first operation (for example, “insertion of a passing ticket”) exceeds the predetermined extension determination time Te, the operation is generally performed. Since it is assumed that there is a possibility of being a late user, the notification determination time Th2 to Th8 related to each subsequent operation is increased (extension processing). This can prevent unnecessary alarm processing from being performed in each subsequent operation.

In addition, the extension processing unit 1003 according to the first embodiment can set the second elapsed time after the second operation (for example, “insertion of a bill” or the like) after the first operation is started. If the second operation is completed before the notification determination time (Th3a [seconds]) before the extension is reached, which is the notification determination time Th3 related to the second operation, the other operation performed after the second operation The notification determination time (Th4b [seconds] to Th8b [seconds]) related to the operation of is returned to the notification determination time (Th4a [seconds] to Th8a [seconds]) before the extension.
According to such a configuration, although the elapsed time T1 required for the first operation ("insertion of a passing ticket") is long, the notification determination time Th2 to Th8 related to the subsequent operation is temporarily extended. However, when several subsequent operations are quickly completed, the notification determination time is returned to the time before the extension (extension process cancellation). By this, the appropriate notification determination time is applied in the subsequent operation even to a user who only takes time for one specific operation (for example, it takes time for searching for a pass ticket) Can.

In addition, when the notification processing unit 1002 according to the first embodiment receives an operation (pressing of a call button or pressing of a disabled lever) requesting a call to a supervisor from a user, notification processing (alarm processing) is performed. Do not do) (disable alarm processing).
According to such a configuration, it is possible to prevent the execution of useless notification processing when there is a call offer actively from the user.

Second Embodiment
Hereinafter, the toll collection system according to the second embodiment will be described with reference to FIG.

(Functional configuration of the toll collection machine)
FIG. 16 is a diagram showing a functional configuration of the toll automatic collection receiver according to the second embodiment.
As shown in FIG. 16, the toll collection panel 10A of the toll collection machine 10 is further provided with a distance measurement sensor SE7. The distance measurement sensor SE7 is configured to be able to measure the distance in the lane width direction (± Y direction in FIG. 1) between the toll collection panel 10A and the side surface of the stopped vehicle.

In addition to the various functions described in the first embodiment, the CPU 100 of the automatic toll collection device 10 according to the second embodiment further functions as a distance information acquisition unit 1004.
The distance information acquisition unit 1004 acquires distance information indicating the distance between the toll collection panel 10A and the vehicle A (FIG. 1) on which the user rides. Specifically, the distance information acquisition unit 1004 acquires the measurement result of the distance measurement sensor SE7 provided on the toll collection panel 10A.

  When the distance between the side surface of the vehicle body of the vehicle A and the toll collection panel 10A is equal to or greater than a predetermined distance determination threshold, the extension processing unit 1003 according to the second embodiment determines a notification determination time associated with each of the plurality of operations. Extend Th1 to Th8. That is, the notification processing unit 1002 applies each time shown in “after extension” in FIG. 4 as the notification determination times Th1 to Th8.

(Action, effect)
According to the above configuration, when the vehicle A stops at a predetermined distance or more from the toll collection panel 10A, the “after extension” time is automatically applied to the notification determination times Th1 to Th8. Ru.
As described above, there is a high possibility that the user who has stopped the vehicle at a position away from the toll collection panel 10A is likely to delay the operation as a whole. Therefore, the notification processing unit 1002 can prevent unnecessary alarm processing from being performed in each subsequent operation by increasing the time of the notification determination time Th1 to Th8.

  As mentioned above, although the toll collection system 1 and the toll automatic collection machine 10 which concern on 1st, 2nd embodiment were demonstrated in detail, the specific aspect of the toll collection system 1 and the toll automatic collection receiver 10 is the above-mentioned thing. There is no limitation, and various design changes and the like can be added without departing from the scope of the invention.

For example, in the second embodiment, the automatic toll collection machine 10 (notification processing unit 1002) determines that the distance between the vehicle based on the distance measurement sensor SE7 and the toll automatic collection machine 10 is equal to or greater than a predetermined distance determination threshold. Although the notification determination time Th1 to Th8 have been described as being extended, the present embodiment is not limited to this aspect in other embodiments.
For example, depending on the arrangement of each reception opening of the toll collection panel 10A, it may be assumed that it is difficult for the user to reach the reception opening only in a certain vehicle type category (for example, "medium-sized vehicles"). In such a case, the notification determination times Th1 to Th8 may be automatically extended when the vehicle type classification determined by the vehicle type identification device 11 applies to the particular vehicle type classification.
In this case, the reception function of the vehicle type classification determined by the vehicle type identification device 11 in the CPU 100 is “a distance information acquisition unit that acquires distance information indicating the distance between the toll collection panel 10A and the vehicle on which the user boarded. Shall be equivalent to

Further, for the notification determination times Th1 to Th8 shown in FIG. 4, specifically applied times (Th1a [seconds] to Th8a [seconds], Th2b [seconds] to Th8b [seconds]) are elapsed times T1 in each phase. It may be appropriately determined based on the statistical value of ~ T8.
It is considered preferable to give the user a grace period in the "receiving and accepting" phase, since the user is forced to make three choices, insertion of a bill, insertion of a coin, and insertion of a card. Therefore, it is preferable to define the notification determination time Th3 associated with "in collection" longer than the other notification determination times.
Also, since it is generally considered that it takes more time for "insertion of banknotes" than "insertion of coins" (due to bending of banknotes or the like), notification determination time Th3 associated with "during banknote reception" is It is preferable to define the notification determination time Th4 longer than the notification determination time Th4 associated with “in receipt of coin”.

  In each of the above-described embodiments, the processes of the various processes of the above-described automatic toll collection machine 10 are stored in the form of a program in a computer readable recording medium, and the computer reads and executes this program. The above-mentioned various processes are performed. The computer readable recording medium refers to a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, and the like. Alternatively, the computer program may be distributed to a computer through a communication line, and the computer that has received the distribution may execute the program.

  The program may be for realizing a part of the functions described above. Furthermore, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

  Moreover, in other embodiments, each functional unit (the fee collection processing unit 1000, the notification determination time specifying unit 1001, the notification processing unit 1002) included in the CPU 100 of the toll collection machine 10 described in the first and second embodiments. And a part of the extension processing unit 1003) may be provided by another computer connected via a network. In particular, a part of each functional unit of the CPU 100 of the toll collection machine 10 described in the first and second embodiments may be executed by the monitoring board 2.

  As mentioned above, although some embodiments concerning the present invention were described, all these embodiments are shown as an example, and it is not intending limiting the range of an invention. These embodiments can be implemented in other various forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and the modifications thereof are included in the invention described in the claims and the equivalents thereof as well as included in the scope and the gist of the invention.

1 toll collection system 10 toll collection machine 10A toll collection panel 100 CPU
101 Passing ticket insertion slot 102 Card insertion discharge port 103 Bill insertion slot 104 Coin insertion slot 105 Change coin discharge port 106 Receipt issue port 107 Communication interface 108 Recording medium 1000 Charge receipt processing unit 1001 Notification judgment time identification unit 1002 Notification processing unit 1003 Extension processing unit 1004 Distance information acquisition unit 11 Vehicle type discrimination device 11A Entry side vehicle detector 12A Exit side vehicle detector 12B Start controller 2 Monitor panel 2A Display panel SE1, SE2, SE3, SE4, SE5, SE6 Detection sensor SE7 Distance measurement Sensor L Lane I Island R Toll Office A Vehicle

Claims (9)

A sensor that detects the start and completion of each of a plurality of operations required for toll collection processing by the user;
A notification determination time specifying unit that specifies a notification determination time related to one started operation among notification determination times related to each of the plurality of operations;
Before the completion of the one operation, when the elapsed time from the start of the one operation exceeds the specified notification determination time, a notification process indicating the one operation to the monitoring staff A notification processing unit that
Charge automatic collection machine equipped with. The automatic toll collection machine according to claim 1, further comprising an extension processing unit that extends the notification determination time when a predetermined condition is satisfied. The extension processing unit
The elapsed time from the start of the first operation among the plurality of operations is related to another operation performed after the first operation when a predetermined extension determination time has passed. The charge automatic collection receiver according to claim 2, wherein the notification determination time is extended. The extension processing unit
The elapsed time from the start of the second operation after the first operation is the notification determination time related to the second operation, and before the notification determination time before extension passes. The automatic toll collection machine according to claim 3, wherein when the second operation is completed, the notification determination time related to another operation performed after the second operation is returned to the notification determination time before extension. The system further comprises a toll collection panel for receiving the plurality of operations by the user, and a distance information acquisition unit for acquiring distance information indicating a distance between the user and the vehicle on which the user is boarding.
The extension processing unit
The toll detection time according to any one of claims 2 to 4, wherein the notification determination time is extended when the distance between the vehicle and the toll collection panel is equal to or greater than a predetermined distance determination threshold. . The notification processing unit
The automatic toll collection machine according to any one of claims 1 to 5, wherein the notification process is not performed when an operation for requesting a call to the surveillance staff is received from the user. An automatic toll collection machine according to any one of claims 1 to 6,
The monitoring board installed at the toll office,
Toll collection system with. A control method of an automatic toll collection machine including a sensor for detecting start and completion of each of a plurality of operations required for toll collection processing by a user, comprising:
Identifying a notification determination time associated with one operation started among the notification determination times associated with each of the plurality of operations;
Before the completion of the one operation, when the elapsed time from the start of the one operation exceeds the specified notification determination time, a notification process indicating the one operation to the monitoring staff Steps to
The control method of the toll automatic collection machine which has. A computer of an automatic toll collection machine comprising a sensor for detecting the start and completion of each of a plurality of operations required for toll collection processing by a user;
A notification determination time specifying unit that specifies a notification determination time related to one started operation among notification determination times related to each of the plurality of operations,
Before the completion of the one operation, when the elapsed time from the start of the one operation exceeds the specified notification determination time, a notification process indicating the one operation to the monitoring staff Notification processing unit to
A program to function as

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