JP2019117528A - Turn management system, turn management device, and program - Google Patents

Abstract

To ask a user without giving permission to receive an e-mail magazine later while waiting for one's turn at a certain facility.SOLUTION: A turn management system 1000 comprises: a turn management server 100 that manages information on a waiting group for each facility based on registration of waiting for one's turn at each facility; and a user terminal 300 owned by a user who has registered the waiting for one's turn. The turn management server comprises: a waiting list storage part that stores a waiting list; a reception permission information storage part that stores information indicating whether the user who has registered the waiting has permitted mail reception from each facility; and a waiting information providing part that provides the user terminal with information on a waiting status of the waiting group when receiving an inquiry about the waiting status from the user terminal. When there is a facility where the user does not permit the reception of the mail, the waiting information providing part notifies the user terminal of an inquiry about permission of the mail reception for the facility.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system that provides reservation management services simultaneously to a plurality of facilities that can be queued, and the user can use the Web, telephone, or storefront terminal to queue reservations. It states that you can apply. In addition, it is described that a calling customer is notified of a calling mail addressed to a mail address registered at the time of reservation for a reservation customer whose order is approaching. In addition, it is described that direct mail and push-type advertisement delivery are performed by making a member registration at the time of reservation.

JP 2005-50002 A

  It is an effective way for the facility side to make an inquiry about the acceptance of the e-mail magazine of the facility at the same time when sending a call mail to the users who are waiting for the turn. However, if the waiting time is short and there is no opportunity to send a call mail, or even if a call mail is sent, the user may not at that time accept mail magazine reception.

  The present invention has been made in view of the above-described circumstances, and allows a user who has not obtained an e-mail magazine reception permission to make an inquiry afterward while waiting for a turn at a certain facility. Make one of the goals.

An order management system according to an embodiment of the present invention is an order management system that manages the order waiting of a waiting group in a plurality of facilities,
An order management server that manages information of the waiting group for each facility based on the registration of the waiting queue in each facility;
A user terminal owned by the user who registered the waiting for the turn;
The order management server is
A queue list storage unit that stores a queue list that holds information on the queue status for each facility in the queue group in which each queue is registered in the queue list;
A reception permission information storage unit that stores information as to whether or not the user who has registered the waiting for the queue permits mail reception from each facility;
And a queue information providing unit that provides the user terminal with information on the queue status of the queue group when receiving an inquiry about the queue status from the user terminal;
The order waiting information provider unit
When there are facilities where the user does not permit the reception of the mail, the user terminal is notified of an inquiry about the permission of the reception of the mail regarding those facilities.

  Further, the order waiting information providing unit acquires the cookie value stored in the user terminal when the user terminal is provided with the information on the state of the order waiting status, and the reception permission information storage unit uses the cookie value as the cookie value. Information may be stored as to whether or not mail reception from each facility is permitted by linking.

  Further, the order waiting information providing unit may notify an inquiry about permission of the mail reception only when the estimated waiting time of the order waiting set is a predetermined time or more.

  According to the present invention, it is possible to make an inquiry to a user who has not obtained an e-mail magazine reception permission while waiting for a turn at a certain facility.

FIG. 1 shows a schematic configuration of an order management system 1000 according to an embodiment of the present invention. FIG. 2 is a block diagram showing the main configuration of an order management terminal 200 according to an embodiment of the present invention. 10 is a flowchart of an acceptance registration process of order waiting in the order management system 1000 according to the embodiment of the present invention. FIG. 10 is a sequence diagram of processing when an inquiry about the waiting status in the turn management system 1000 according to the embodiment of the present invention is received. The figure which illustrates the display screen of the waiting condition displayed on the user terminal 300 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, an example of queue management in restaurant A will be described, but in addition, amusement facilities, shopping malls, department stores, banks, hospitals, government offices, repair specialty stores, travel agencies, used goods purchase shops, etc. It can be applied to any facility that manages people's waiting for their turn.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server (order management apparatus) 100 installed in a management center or the like, an order management terminal 200 installed near the entrance of a facility, etc., and a user terminal 300. It contains. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.

  The user of the facility (in this case, the restaurant A) operates the order management terminal 200 or the user terminal 300 to register a waiting for the facility, confirm the waiting time, or call when the order is reached. It can be received. Further, an employee or the like of the facility operates the order management terminal 200 to register the waiting for the user on behalf of the user, or update the status of the waiting group registered in the waiting list.

  The order management server 100 manages, for each facility, an order waiting registered through the order management terminal 200 or the user terminal 300. In the example of FIG. 1, although only the order management terminal 200 of one facility is illustrated, the order management server 100 is connected to the order management terminal 200 actually installed in a plurality of facilities by the communication network N. , Manage the waiting for each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (order waiting list storage unit, reception permission information storage unit, order waiting information provision unit) 110 for managing the order management terminal 200 for each facility, and a processor 120. . The management database 110 includes a client management table TA1, a status management table TA2, and a mail permission management table TA3.

  In the client management table TA1, a unique ID and a pass code (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, for example, "ID: A1 ...", "pass code: AA2 ... etc." are set as records of "restaurant A". It is set by the manager (for example, the owner of the facility etc.) who manages waiting for the turn at each facility at the time of system introduction.In addition, when using a plurality of order management terminals 200 in one facility, the same ID For example, a plurality of IDs and passwords may be used according to predetermined conditions.

  In the status management table TA2, a waiting list for each facility is registered. The waiting list includes a list of people (waiting groups) waiting for a turn and information (status information) indicating the waiting status of each waiting set. One record of the waiting list includes information such as the reception number "1", the reception time "13:03", and the status "calling". In addition, information such as waiting items (type of seat desired), number of users, name, contact e-mail address, telephone number, etc. can be included.

  In the status, “waiting”, which is the status before the arrival of the turn, “ringing”, which indicates that the turn has arrived, and “guided,” the person who has actually guided the person who came to the turn to the seat Furthermore, “cancelled” and the like, which are in a state of canceling the waiting for the order, is included. The manager of each facility can appropriately set and change what item to set as the status.

  The information to be included in the waiting list can be appropriately set and changed by the administrator of each facility. The contents of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  In the mail permission management table TA3, when the user who is waiting for the order reads the two-dimensional code printed on the order ticket (described later) by the user terminal 300 and displays the waiting situation, the user terminal 300 The cookie value to be stored is registered. Further, the facility that has confirmed the waiting status until now and information of “reception permission (email permission) of e-mail magazine (mail permission)” for the facility are registered in association with the cookie value. The information about each facility is registered when the queue status of the facilities is confirmed: Specifically, in one record, the cookie value "123", "facility" restaurant A ", mail permission Information such as "presence", "facility" restaurant B ", mail permission" not "," facility "restaurant C", mail permission "absent", etc. is included.

  The record of the mail permission management table TA3 is created when the user terminal 300 first confirms the waiting status. The information on the mail permission for each facility is registered when the first queue status of the facility is confirmed. Therefore, information on mail permission is registered for a facility which has registered a queue waiting even once, and has read the two-dimensional code of the turn ticket and confirmed the queue status.

  For example, when sending a call mail to the user who is waiting for the order, the inquiry about the reception permission of the mail magazine is also sent. When a queue is first registered in a facility, there is no opportunity to send a call mail, and if you have not made an inquiry for reception permission, the mail permission information in the mail permission management table TA3 is "not yet". It is recorded. Also, if the request for the reception permission has been made but the permission has not been obtained, the information on the mail permission is recorded as "absent". When the reception permission is obtained, the information of the mail permission is recorded as "presence". Then, when the same user registers the queue waiting at some facility next time and the queue status is first confirmed in the user terminal 300, the facility for which the mail permission has not been obtained (the information on the mail permission is "not yet" Or inquire about acceptance of “no facility”. Also, at this time, it is assumed that only the facilities for which the information on mail permission is “Not” are inquired about the reception permission, and for facilities for which the information on mail permission is “No”, after a certain period (for example, one month later) May be asked again.

  The processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200.

  The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 or the like. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.

  The order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used. A plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 receives an input such as registration or update on the waiting list when the user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.

  The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to manage the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.

  The display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting of the order in cooperation with the order management server 100 by being executed by the processor 210. It is done.

  The user terminal 300 is a terminal owned by a user of a facility, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, and a wearable device. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or semiconductor memory (ROM, RAM, etc.) And other storage resources 350. The storage resource 350 stores, in addition to the various programs and various data, a computer program (dedicated application) for managing waiting for the order in cooperation with the order management server 100. The user can register waiting for each facility or confirm the waiting status via a dedicated application or a web browser installed in the user terminal 300.

(Registration of waiting for order)
First, the acceptance registration process of the order waiting by the order management server 100 will be described with reference to the flowchart of FIG. The case where the user who visited the facility (here, the restaurant A) operates the order management terminal 200 installed in the facility and performs reception registration will be described as an example.

  First, the order management terminal 200 receives, from the order management server 100, information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting waiting for the order (step S32). On the reception screen, for example, a list is displayed in which information of the waiting list (reception number of the person waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.

  The user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the queue (wait item, number of users, presence or absence of request for call (telephone or e-mail), contact address at the time of call) When the input of the telephone number or the e-mail address etc. is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), an estimated waiting time at the present time, and the like are displayed. In addition, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket to be printed from the printer connected to the turn management terminal 200.

  The two-dimensional code associated with the reception number is printed on the turn ticket. The user reads the two-dimensional code printed on the order ticket using his / her user terminal 300, and the display device of the user terminal 300 displays the user's current waiting status (the number of waiting groups in the current Waiting time etc. is displayed. In addition, the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.

  The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S36).

  The user can also perform reception registration from his / her user terminal 300. In this case, a facility (restaurant A) that the user terminal 300 wants to use is selected via a dedicated application or a website, and a reception screen for the facility is displayed. After that, the same procedure as in the case of registration using the order management terminal 200 can be performed. If the user terminal 300 is used, reception registration can be performed remotely from a home, a place to go out, etc. before actually going to the facility.

(Updating the waiting list)
The contents of each record in the queue list for each facility are updated when an employee etc. of the facility performs operations such as “cancel”, “change”, “call”, “guidance” using the queue management terminal 200. Be done. "Cancel" means to cancel the queue, and "change" means to change the content of the queue once it has been input. Also, "calling" means that the set whose order has arrived is verbally called or notified by telephone or call mail, and "information" actually corresponds to the set whose order has come. Means that it has started.

  For example, the employee selects an update target queue from the queue list displayed on the queue management terminal 200, and performs any update operation on the selected queue. Information specifying the queue to be updated (for example, the reception number "1") and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.

(Indication of waiting status and inquiry about mailing list acceptance)
Next, processing when an inquiry about the waiting status is received from the user terminal 300 of the user who is waiting for the turn will be described using the sequence diagram of FIG.

  As described above, when the reception management is performed on the order management terminal 200, the order ticket on which the two-dimensional code associated with the reception number is printed is issued. When the user who has registered the waiting for the order reads the two-dimensional code of the order ticket by the user terminal 300, the information of the reception number of the user is transmitted to the order management server 100 (step S101).

  The order management server 100 refers to the record of the waiting list corresponding to the received reception number, and transmits the current waiting status (the current number of waiting groups, estimated waiting time, etc.) of the corresponding waiting group to the user terminal 300 (Step S102).

  The user terminal 300 displays the received waiting status on the display device 330 (step S103). Furthermore, the user terminal 300 transmits the cookie value stored when displaying the order waiting status to the order management server 100 (step S104).

  The order management server 100 refers to the mail permission management table TA3 and determines whether the received cookie value is registered (step S105). If registered (YES), the information on the mail permission of each facility registered in association with the cookie value is referred to (step S106). The order management server 100 transmits, to the user terminal 300, inquiry information on mail magazine reception permission for a facility whose mail permission is "not yet" or "absent" (step S107).

  The inquiry information of the reception permission may be transmitted only when the current estimated waiting time is equal to or more than a predetermined time (for example, fifteen minutes or more). In addition, among facilities whose mail permission is "not yet" or "absent", it may be inquired only about the reception permission for some of the facilities. For example, it may be possible to inquire only about facilities of the same business type (here, restaurant) as the facilities waiting for turn, or to inquire only about relevant facilities such as group companies and affiliated stores. Good. In addition, the inquiry may be made only for facilities whose mail permission is "not yet".

  The user terminal 300 displays the received inquiry information for mail magazine reception permission on the display device 330 (step S108). FIG. 5 is a view exemplifying a display screen of the waiting status displayed on the display device 330. As shown in FIG. In the example of FIG. 5, an inquiry about mail magazine acceptance for the facility (in this case, the restaurant B) for which the mail permission is "not yet" is displayed together with information on the current estimated waiting time and the number of waiting groups.

  When the user taps the "Subscribe" button, the mail permission acceptance information is transmitted to the order management server 100 (step S109), and the mail permission information of the restaurant B in the mail permission management table TA3 is updated to "presence" (step S109) Step S110). Thereby, the e-mail magazine of the restaurant B is distributed to the e-mail address registered thereafter.

  In step S105, if the cookie value is not registered (NO), a record of the cookie value is created in the mail permission management table TA3, and the mail permission "not yet" of the facility (in this case, the restaurant A) is It registers (step S111). In addition, even when the cookie value is registered, when the inquiry about the mail permission of the facility is not made, the mail permission "not yet" is registered.

  When the user wishes to receive a call mail, the mail permission management table TA3 is referred to at the time of transmission of the call mail, and mail magazine reception permission for the facility with "No" or "No" mail permission is The inquiry information may be transmitted to the user terminal 300 together with the call message.

  In addition, when displaying the waiting status in step S103, an inquiry for a push notification permission is made instead of acquiring the cookie value from the user terminal 300, and if the permission is obtained, a push notification is used later. An inquiry for mail magazine reception permission may be made.

  As described above, according to the present embodiment, when the user reads the two-dimensional code of the ticket on the user terminal 300 and displays the waiting status, the cookie value is acquired from the user terminal 300, and the cookie value is used as the cookie value. It was linked and managed the information of the facilities and mail permission which were waiting for the turn. Based on this information, for facilities for which mail permission has not been obtained, a request for acceptance of acceptance will be made when an inquiry about the queue status of any facility is received from the next time. In this way, it is possible to make an inquiry to a user who has not obtained e-mail permission while he or she has been waiting for a turn at a certain facility.

  Further, the inquiry about the acceptance of reception may be transmitted only when the current estimated waiting time is equal to or more than a predetermined time. As described above, the probability of acquiring the mail permission can be increased by making an inquiry when the user has sufficient time to carry out the operation of the permission procedure.

  In addition, among facilities whose mail permission is "not yet" or "absent", it may be inquired only about the reception permission for some facilities such as group companies and affiliated stores. This can improve the customer's mail permission acquisition rate within the group. Also, give priority to inquiries about reception permission for facilities with "unauthorized" mail permission, and for facilities with "unauthorized" mail permission, make an inquiry again after a certain period of time (for example, after one month) You may

  The present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.

1000 ... order management system 100 ... order management server 110 ... management database 120 ... processor 200 ... order management terminal 210 ... processor 215 ... input device 215 a ... touch panel 216 ... display device 220 ... communication interface 230 ... storage resource 300 ... user terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource TA1 ... Client management table TA2 ... Status management table TA3 ... Mail permission management table N ... Communication network AP1 ... Order management application

Claims (5)

An order management system that manages the waiting of a waiting group in a plurality of facilities,
An order management server that manages information of the waiting group for each facility based on the registration of the waiting queue in each facility;
A user terminal owned by the user who registered the waiting for the turn;
The order management server is
A queue list storage unit that stores a queue list that holds information on the queue status for each facility in the queue group in which each queue is registered in the queue list;
A reception permission information storage unit that stores information as to whether or not the user who has registered the waiting for the queue permits mail reception from each facility;
And a queue information providing unit that provides the user terminal with information on the queue status of the queue group when receiving an inquiry about the queue status from the user terminal;
The order waiting information provider unit
An order management system for notifying the user terminal of an inquiry about permission of the mail reception for the facilities when there are facilities where the user does not permit the reception of the mail. The order waiting information provider unit
Acquiring a cookie value stored in the user terminal when the user terminal is provided with the information on the queue status;
The reception permission information storage unit is
2. The order management system according to claim 1, wherein information related to whether or not mail reception from each facility is permitted is stored in association with the cookie value. The order waiting information provider unit
The order management system according to claim 1 or 2, wherein an inquiry for permission to receive the mail is notified only when the estimated waiting time of the waiting group is a predetermined time or more. It is a turn management device that manages the turn waiting of the turn waiting group in a plurality of facilities,
A queue list storage unit that stores a queue list that holds information on the queue status for each facility in the queue group in which each queue is registered in the queue list;
A reception permission information storage unit that stores information as to whether or not the user who has registered the waiting for the queue permits mail reception from each facility;
A queue information providing unit that provides the user terminal with information on the queue status of the queue group when an inquiry about the queue status is received from a user terminal owned by the user who has registered the queue; Equipped
The order waiting information provider unit
When there are facilities where the user does not permit the reception of the mail, the order management device notifies the user terminal of an inquiry about permission of the reception of the mail regarding those facilities. A computer that manages the waiting in multiple facilities,
A queue list storage unit that stores a queue list that holds information on the queue status for each facility in the queue group in which each queue is registered in the queue list;
A reception permission information storage unit that stores information as to whether or not the user who has registered the waiting for the queue permits mail reception from each facility;
A queue information providing unit that provides the user terminal with information on the queue status of the queue group when receiving an inquiry about the queue status from a user terminal owned by the user who has registered the queue; Function
The order waiting information provider unit
A program for notifying the user terminal of an inquiry about permission of the mail reception for the facilities when there are facilities where the user does not permit the reception of the mail.

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