JP2019101823A - Replacement support device, replacement support method, and program - Google Patents

Abstract

To provide a technology capable of supporting replacement of articles by matching a user who desires replacement of an article with a user who purchases the article, while reducing the time and effort of the user who desires replacement of articles.SOLUTION: A replacement support device (10) includes a replacement reception unit (102) configured to acquire information on a disposal-by-sale object article to be sold by a replacement applicant who wants to replace articles, information on an article to be purchased by the replacement applicant for purchase in line with replacement, and a payable amount with which the replacement applicant wishes to pay upon replacement, a price acquisition unit (103) configured to acquire the market price of the article to be purchased, a calculation unit configured to calculate a sale price of the disposal-by-sale object article on the basis of the market price and the payable amount, a disclosure unit (105) configured to disclose information on the disposal-by-sale object article and the sale price to purchasers, and a transaction processing unit (106) configured to notify the replacement applicant of the presence of a purchase applicant who desires to purchase the disposal-by-sale object article when the purchase applicant appears.SELECTED DRAWING: Figure 9

Description

  The present invention relates to a replacement support device, a replacement support method, and a program.

  Currently, there are provided a plurality of auction sites that allow users to easily buy and sell items. For example, a user desiring to sell an item can find a user desiring to purchase by posting the item on these auction sites.

JP 2012-038046 A

  Among users, there are users whose replacement frequency of goods is high and users who think that they may be second-hand goods when purchasing goods. Therefore, if it is possible to promote the distribution of goods among these users, it is considered that replacement demand is aroused and contributes to the activation of the economy. However, in the above-described technology, the user who desires to replace the item is bothersome because it can only sell the item to be replaced.

  Therefore, the present invention supports replacement of goods by matching the user who desires replacement of goods with the user who purchases goods while reducing the time and effort of the user who desires replacement of goods. The purpose is to provide technology that can

  The replacement support apparatus according to an aspect of the present invention includes information on an item to be sold that is sold by a candidate who wishes to replace the item, and information on an item to be purchased that is purchased by the candidate for replacement. A repurchase acceptance unit that acquires the amount of money that the applicant for repurchase wishes to pay in connection with a repurchase, a price acquisition unit that acquires the market price of the goods to be purchased, and Based on the calculation unit for calculating the sale price of the item to be sold, the disclosure unit for displaying the information on the item to be sold and the sale price to the purchase applicant, and the purchase requester who wishes to purchase the item to be sold appears. And a transaction processing unit for notifying the purchase requester that the purchase requester has appeared.

  According to the present invention, while reducing the time and effort of a user desiring to replace a product, matching of a user desiring to replace a product with a user who purchases an item is performed to support replacement of a product. Can provide technology that can

It is a figure showing an example of the replacement support system concerning an embodiment. It is a figure showing an example of hardware constitutions. It is a figure showing an example of functional block composition of a replacement support device. It is a figure which shows the function block structural example of a user terminal. It is a figure which shows an example of user management DB. It is a figure which shows an example of goods management DB. It is a figure which shows an example of replacement | exchange management DB. It is a sequence diagram which shows an example of the process sequence regarding user registration and registration of an owned article. It is a sequence diagram which shows an example of the processing procedure regarding replacement registration, publication of goods for sale, and dispatch processing. It is a figure showing a list of goods for sale. It is a figure which shows a mode that sale price is updated.

  Preferred embodiments of the present invention will be described with reference to the accompanying drawings. In addition, what attached the same code | symbol in each figure has the same or same structure.

<System configuration>
FIG. 1 is a diagram illustrating an example of a replacement support system according to an embodiment. The replacement support system according to the present embodiment includes a replacement support apparatus 10, user terminals 20 used by each user, one or more articles 30 present in each user home, and power sensors installed in each user home 40 and an analyzer 50. The replacement support apparatus 10 and the user terminal 60 can communicate with each other via a communication network N realized by wire or wireless.

  The replacement support apparatus 10 is an apparatus for supporting replacement of the article 30, and a user who desires replacement of the article 30 (hereinafter referred to as "user who desires to be replaced") and a user who desires to be replaced replace the user. Matching with a user who wishes to purchase an article that is not needed (hereinafter referred to as a “purchase wishing user”), and performs various processes to promote the distribution of the article 30.

  The user terminal 20 is a terminal used by a user. For example, any information processing apparatus having a communication function such as a smartphone, a tablet terminal, a personal computer (PC), a notebook PC, etc. can be used. Each user may request replacement of the item 30 or request purchase of the item 30 for sale by accessing the replacement support apparatus 10 using his / her user terminal 20. it can.

  The article 30 is an article owned by the user. In the present embodiment, it is assumed that the article 30 is an electric appliance that operates mainly with power supplied from an outlet in the user's home, such as a television or a refrigerator, but the present embodiment is not limited to this. It is applicable to the replacement of any item 30.

  The power sensor 40 is installed, for example, in the vicinity of a breaker of a user's home or is incorporated in a smart meter, measures changes in power consumption flowing through power lines of the user's home, and transmits measurement data to the analyzer 50.

  The analysis device 50 analyzes measurement data received from the power sensor 40 using artificial intelligence (AI), thereby using the frequency of use of the article 30 installed in the user's house, the type of the article 30 (air conditioner, television, refrigerator Etc., and the model number of the article 30 etc. In addition, the technique which estimates the classification, model number, etc. of an household appliance from the change of the power consumption which flows through the power line of a user's house is called disaggregation technique.

  As shown in FIG. 2, the replacement support apparatus 10 and the user terminal 20 are a CPU (Central Processing Unit) 11, a storage device 12 such as a memory, a communication IF (Interface) 13 for performing wired or wireless communication, and a user It has an input device 14 for receiving an input operation, and an output device 15 for outputting information to a user. Each functional unit described in the functional block configuration to be described later can be realized by processing that a program stored in the storage device 12 causes the CPU 11 to execute in each device. The program can be stored, for example, in a non-temporary recording medium.

<Operation summary>
First, a user who uses the replacement support system performs usage registration in the replacement support apparatus 10 in advance. In addition, each user registers in the replacement support apparatus 10 information related to the item 30 owned by the user.

  The replacement request user accesses the replacement support apparatus 10 through the user terminal 20 owned by the user, and information on the item 30 for which the replacement request user wants to sell, and the replacement request user plans to purchase anew The information on the item 30 to be registered and the upper limit amount of money (hereinafter referred to as “the amount that can be paid”) that the user desiring to buy is desired to be paid upon replacement of the item is registered. The purchase replacement user can easily register information on the sale target item 30A by selecting the sale target item 30A from the items 30 registered in advance. In the following description, for the sake of convenience, the article 30 that the user desiring to buy may wish to sell may be described as “the article 30A to be sold”. Similarly, the item 30 for which the user desiring to buy a new item is to be purchased may be described as "purchased item 30B".

  When the product 30B to be purchased is registered by the user who desires to replace the product, the replacement support apparatus 10 acquires the market price of the product 30B to be purchased (including both new market price and second-hand product market price), for example, over the Internet. Obtained by searching the Web site of the company, selling price information etc. presented by the companies providing this replacement support system and the partnering companies offering it, and the market price and the price requested by the user requesting replacement Based on the payment amount, the selling price of the sale target item 30A is calculated.

  Subsequently, the replacement support apparatus 10 publishes information on the sale target item 30A that the replacement request user wants to sell, and the calculated sale price, in order to recruit the purchase request user of the sale target item 30A. The purchase request user who has found the item for which purchase is desired among the items 30A for sale to be sold is the replacement support device 10 for the item 30A for sale which is desired to be purchased via the user terminal 20 owned by the user. Notice. The replacement support apparatus 10 notifies the user terminal 20 of the replacement request user that the purchase request user has appeared, and performs various processes necessary for a series of operations such as taking back and shipping of the sale target item 30A.

<Function block configuration>
FIG. 3 is a diagram showing an example of a functional block configuration of the replacement support apparatus 10. As shown in FIG. As shown in FIG. 3, the replacement support apparatus 10 includes a registration unit 101, a replacement reception unit 102, a price acquisition unit 103, a calculation unit 104, a disclosure unit 105, a transaction processing unit 106, and replacement. A promotion unit 107 and a storage unit 108 are included. The storage unit 108 receives a user management DB (DataBase) that manages users who use the replacement support system, an item management DB that manages the items 30 owned by each user, and a user who desires a replacement A replacement management DB that stores information on replacement of the item 30 is stored.

  The registration unit 101 receives registration of a user who uses the replacement support system, and registers information on the received user in the user management DB. Further, the registration unit 101 receives registration of information on one or more articles 30 owned by each user, associates information on the received one or more articles 30 with each user, and registers the information in the article management DB. When the registration unit 101 receives the registration of the article 30 owned by the user, the type of the article 30 and the model number of the article 30 presented from the analysis device 50 are displayed on the screen of the user terminal 20 and the article 30 to be registered is displayed to the user. The registration may be accepted by making the selection. Alternatively, the registration may be accepted by directly inputting the type, model number, and the like of the article 30 which the user desires to register on the screen of the user terminal 20.

  The replacement replacement reception unit 102 has a function of receiving a request for replacement of the article 30 from the replacement replacement user. Specifically, the repurchase acceptance unit 102 acquires the information on the item 30A to be sold, the information on the item 30B to be purchased, and the allowable payment amount via the user terminal 20 of the repurchase request user, and the repurchase management DB Register on

  The price acquiring unit 103 acquires a market price by accessing sales price information and the like presented from a website on the Internet or a partner company etc. for the product 30B planned to be purchased, and acquires the acquired market price. Store in the replacement management DB. The market price includes the market price when the product 30B to be purchased is new and the market price when the product 30B to be purchased is second-hand.

  The calculation unit 104 calculates the sale price of the sale target item 30A based on the market price of the purchase target item 30B and the distributable amount, and stores the calculated sale price in the replacement management DB. Specifically, the calculation unit 104 calculates the sale price of the sale target item 30A by subtracting the payment amount from the market price of the purchase target item 30B.

  The publishing unit 105 publishes the information on the sale object 30A and the sale price calculated by the calculation unit 104 to the purchase desire user in order to recruit the purchase desire user of the sale object 30A. The disclosure unit 105 has, for example, a web server function, and may have a function of displaying a web site for displaying a list of information on the sale target item 30A and the sale price on the screen of the user terminal 20 or the like. . Alternatively, the disclosure unit 105 is a content for displaying a list of information on the sale target item 30A and the sale price on the screen of a dedicated application installed on the user terminal 20 (hereinafter referred to as “repurchase promotion application”). May be transmitted to the user terminal 20.

  The transaction processing unit 106 has a function of notifying the purchase replacement user of the appearance of the purchase request user when the purchase request user who wishes to purchase the sale target article 30A disclosed by the disclosure unit 105 appears. Have. The case where the purchase request user appears is, for example, the case where the purchase request user clicks the purchase request button on the screen of the website or the purchase promotion application that displays a list of information and the like on the sale target item 30A. In addition, the transaction processing unit 106 performs transaction such as arrangement for taking back the product 30A to be sold, ordering of the product 30B to be purchased, processing required to ship the product 30A to be sold taken from the user who wants to buy back to the user Perform various processes related to the series of tasks required for

  If the purchase wishing user who wishes to buy the sale target article 30A published on the website etc. by the publishing unit 105 does not appear for a predetermined period, the replacement promotion promoting unit 107 performs various processes for finding the purchase wishing user. . For example, the redemption promotion unit 107 may notify the repurchase wishing user to raise the payment amount, or for the user registered in the goods management DB, the sales promotion object 107 A notification may be given to prompt a purchase.

  FIG. 4 is a diagram showing an example of a functional block configuration of the user terminal 20. As shown in FIG. As shown in FIG. 4, the user terminal 20 includes an input unit 201, a display unit 202, and a communication unit 203.

  The input unit 201 has a function of receiving an input from a user via the input device 14 such as a keyboard or a touch panel. The display unit 202 has a function of displaying various screens and the like on the output device 15 such as a display. The communication unit 203 has a function of transmitting various messages to the replacement support apparatus 10 via the communication IF 13 and a function of receiving various messages from the replacement support apparatus 10. The input unit 201, the display unit 202, and the communication unit 203 may be realized by a web browser function or may be realized by a replacement promotion application installed in the user terminal 20.

  FIG. 5 is a diagram showing an example of the user management DB. The “user number” stores a number uniquely identifying the user registered in the replacement support system. In the “user name”, “address”, “telephone number”, and “email”, the name, address, telephone number and e-mail address of the user input at the time of user registration are stored.

  FIG. 6 is a diagram showing an example of the article management DB. The “item registration number” stores a number uniquely identifying the item 30 registered in the item management DB. The “user number” stores the user number of the user who owns the item 30. The “article information” stores information on the articles 30 registered in the article management DB. In the example of FIG. 6, the type, manufacturer, and model of the article 30 are stored, but the invention is not limited thereto, and other information may be stored. The “guarantee information” stores information on the guarantee given to the article 30. The “photograph data” stores the photograph of the item 30.

  FIG. 7 is a diagram showing an example of the replacement management DB. The “replacement registration number” stores a number that uniquely identifies the replacement request received from the replacement request user by the replacement support apparatus 10. The “user number” stores the user number of the purchase request user. The “purchased item” stores various types of information regarding the item 30B to be purchased. Specifically, the type of the item 30 (TV, refrigerator, etc.) is stored in the “item type”. The “direct designation” stores information for designating the article 30 specifically, when the purchase replacement user designates the specific article 30 as the purchase planned article 30B. Although the article 30 is designated by the manufacturer name and model (model number) in the example of FIG. 7, the article 30 may be designated by other information without being limited thereto. On the other hand, when the purchase replacement user designates only a rough spec as the product 30B to be purchased, information specifying the spec of the article 30 is stored in “spec designation”. In the example of FIG. 7, the specification of the article 30 is specified by the manufacturer, the size, and the year of sale, but the invention is not limited thereto. The specification may be specified by other information. “New / Used” stores information indicating whether the purchase replacement user desires to purchase the product 30B to be purchased as a new item or whether the user thinks that the item 30B may be used regardless of the new item. Ru. The “market price” stores the market price of the item 30B to be purchased.

  The “article to be sold” stores various pieces of information regarding the item to be sold 30A. Specifically, the “registration number” stores the registration number of the sale target article 30A registered in the article management DB. The “payable amount” stores the payable amount registered by the purchase replacement user. The “sale price” stores the sale price of the sale target item 30A calculated by the calculation unit 104. The "presence or absence of unique guarantee" indicates whether or not the article 30A to be sold is provided with a unique guarantee. A unique guarantee is a guarantee for a user who has purchased the item 30A to be sold (for example, a warranty repair fee for one year after purchase, etc.) provided by a company providing a replacement support system or the company and a partner company etc. It shows whether or not it is granted. A method of determining whether or not to provide a unique guarantee will be described later. In the present embodiment, the unique guarantee may not be provided.

<Processing procedure>
Subsequently, the processing procedure performed by the replacement support system according to the present embodiment will be specifically described. In the following description, it is assumed that the article 30 is a home appliance installed in a user's home. Moreover, it demonstrates on the assumption that the replacement promotion application is installed in the user terminal 20. FIG.

(User registration and registration processing of owned goods)
FIG. 8 is a sequence diagram showing an example of processing procedures relating to user registration and registration of owned articles. First, the user activates the replacement support application, installs his / her name, address, e-mail address, and power sensor 40 in the user's home on the user registration screen of the replacement promotion application, and measures data from the power sensor 40 Enter whether to grant or not to provide The input name, address, mail address and presence or absence of approval are transmitted from the user terminal 20 to the replacement support apparatus 10 (S100). The registration unit 101 of the replacement support apparatus 10 pays out the user number and registers the paid user number, name, address, and e-mail address in the user management DB (S101). The registration unit 101 of the replacement support apparatus 10 transmits the paid user number to the user terminal 20. The user number is stored in the replacement promotion application (S102). Here, when the user permits the installation of the power sensor 40 and provision of the measurement data, the power sensor 40 is installed at the user's home by a company or the like who provides the replacement support system. The user number paid out in the processing procedure of step S101 is registered in the installed power sensor 40. If the user does not approve, the power sensor 40 is not installed.

  Subsequently, the power sensor 40 measures a change in power consumption due to the operation of the article 30, and transmits the measurement data including the user number to the analysis device 50 (S110, S111). The analysis device 50 analyzes the measurement data to estimate the type, model number, and the like of the item 30 installed in the user's home (S112), and transmits the estimation result including the user number to the replacement support device 10 ( S113). The registration unit 101 of the replacement support apparatus 10 stores the received estimation result in association with the user number.

  Subsequently, when the user opens the item registration screen of the replacement promotion application, the user terminal 20 transmits a notification to the effect that the user wants to start the registration of the item to the replacement support apparatus 10 (S120). The registration unit 101 of the replacement support device 10 transmits the estimation result received from the analysis device 50 to the user terminal 20 as a candidate for the item 30 installed in the user's house. The candidate of the transmitted item 30 is displayed on the item registration screen of the replacement promotion application. (S121). The user checks the information on the item 30 displayed on the item registration screen, corrects the erroneous information, adds warranty information, adds a photo of the item 30, and the like, whereby the item 30 installed in the user's house Input information (S122). The user terminal 20 transmits the input information on the item 30 to the replacement support apparatus 10 (S123). The registration unit 101 of the replacement support apparatus 10 registers the received information on the item 30 in the item management DB.

(Repurchase registration processing, disclosure of goods to be sold and shipping processing)
FIG. 9 is a sequence diagram showing an example of the processing procedure related to the replacement registration, the release of the sale target article, and the shipping process. In the example of FIG. 9, for convenience of description, the user terminal 20 used by the replacement request user is the user terminal 20 a, and the user terminal 20 used by the purchase request user is the user terminal 20 b.

  First, the user requesting replacement is selected from among the items 30 of the items 30 owned by the user requesting replacement, which are listed on the screen of the replacement promotion application, among the items 30 registered in the item management DB. At the same time, information (manufacturer, model, specifications, etc.) on the to-be-purchased product 30B and an allowable payment amount are input. The user terminal 20a notifies the replacement support device 10 of the selected item to be sold 30A, information (maker, model etc.) on the item to be purchased 30B, and the amount of payment (S200). The redemption acceptance unit 102 of the redemption support device 10 registers the information on the item to be sold 30A notified from the user terminal 20a, the information on the item to be purchased 30B, and the allowable payment amount in the replacement management DB (see FIG. S201). Note that the purchase replacement receiving unit 102 may receive a change of the available payment amount at an arbitrary timing from the replacement request user who has already registered the available payment amount.

  Further, the buyback accepting unit 102 determines whether or not to grant a unique guarantee on the sale target article 30A notified from the user terminal 20a, and registers the determination result in the buyback management DB (S201). The determination as to whether or not to provide a unique guarantee may be made based on whether or not the item 30 may be out of order. The analysis device 50 may estimate whether or not there is a possibility that the product 30 is broken, using disaggregation technology, and notify the replacement support device 10 in advance. The replacement acceptance unit 102 determines that the unique guarantee is to be given when the analysis device 50 notifies that the possibility that the item 30 is broken is low, and analyzes that there is a possibility that the item 30 is broken. When notified from the device 50, it may be determined that the unique guarantee is not given.

  Subsequently, the price acquiring unit 103 of the replacement support apparatus 10 refers to each record registered in the replacement management DB, and the market of the item to be purchased 30B registered in the “purchase item” field of each record. The price is obtained by searching for sales price information and the like presented from a website on the Internet, a partner company, etc., and stored in the "market price" field (S202).

  Subsequently, the calculation unit 104 of the replacement support apparatus 10 acquires the “market price” and the “payable amount” from each record of the replacement management DB, calculates the sale price, and stores it in the “sale price” field. (S203). The selling price is calculated using the formula “selling price = market price−payable amount”. If the market price-payable amount is a negative value, the calculation unit 104 may set the sale price to 0 yen.

  If “new” is set in the “new / used” field of the replacement management DB in step S202, the price acquiring unit 103 acquires the market price of the planned product 30B sold as a new product. If the "new / pre-owned" field is set to "pre-owned", the price acquiring unit 103 determines the market price of the to-be-purchased item 30B sold as a new item and the market for the to-be-purchased item sold as a second-hand item. Get the market price of the lower price among the prices. Here, the price acquiring unit 103 is not limited to a website or the like on the Internet, and the purchase supported by the replacement support apparatus 10 itself is the item 30 for which the “new / used” field is set to “pre-owned”. The replacement management DB may also be searched.

  For example, if the product 30B to be purchased by the user A is desired to be purchased, the product 30A to be sold by the user A and the product 30A to be sold may be sold by another user other than the user A. It may be searched whether or not the sale target article 30A having the same or common spec exists, and if it exists, the sale price of the sale target article 30A may be regarded as the market price of the planned purchase article 30B. Specifically explaining with reference to FIG. 7, for example, the item 30B to be purchased is a rice cooker sold after 2015 in the "spec specification" of the record having the replacement registration number "C003", and the used item is used. It is registered that it may be an article. In this case, the price acquiring unit 103 searches the replacement management DB for the sale target item 30A of the record having the user number other than “U003”, and the rice cooker sold after 2015 is present in the sale target item 30A. When this is done, the "sales price" of the record may be stored in the "market price" field of the record whose replacement registration number is "C003".

  Subsequently, the purchase request user accesses the replacement support apparatus 10 using the user terminal 20b in order to search for the sale target item 30A (S210). The disclosure unit 105 of the replacement support apparatus 10 acquires the “item registration number”, the “sales price”, and the “presence or absence of a unique guarantee” for each sale target item 30A registered in the replacement management DB, and acquires By searching the article management DB using the "article registration number" as a key, article information, warranty information, and photo data for each sale target article 30A are acquired from the article management DB. The disclosure unit 105 transmits, to the user terminal 20b, a website or content including the acquired sale price for each sale target article 30A, the presence or absence of the unique guarantee, the article information, the guarantee information, and the photo data (S211). On the screen of the replacement promotion application of the user terminal 20b, the information on the sale target item 30A transmitted from the replacement support apparatus 10 is displayed, for example, in a list format as shown in FIG.

  When there is an article for which the purchase request user does not appear for a predetermined period among the sale target articles 30A registered in the replacement management DB, the replacement promotion section 107 of the replacement support apparatus 10 finds the purchase request user. A process for (introduction of replacement) is performed (S212). Specific processing content will be described later.

  When the purchase request user appears, the replacement promotion application of the user terminal 20b owned by the purchase request user notifies the replacement support apparatus 10 of the sale target item 30A to be purchased (S220). The transaction processing unit 106 of the replacement support apparatus 10 notifies the user terminal 20a of the purchase request user who owns the sale target item 30A that the matching has been established (S221). The user desiring to buy a replacement, on the screen of the user terminal 20a, a payment method of the amount (market price of the product 30B to be purchased-sale price of the product 30A to be sold), purchase date and time of the product 30A Information on the transaction such as the shipping address of the planned article 30B is input (S222). The information on the input transaction is transmitted to the replacement support apparatus 10 (S223).

  Similarly, the transaction processing unit 106 notifies the user terminal 20b of the purchase request user who purchases the sale target item 30A that the matching has been established (S224). The purchase request user inputs information on the payment method of the amount paid by the purchase request user (sale price of the sale target item 30A), the transaction address of the sale target item 30A, etc. on the screen of the user terminal 20b (S225) . Information on the input transaction is transmitted to the replacement support apparatus 10 (S226).

  Subsequently, the transaction processing unit 106 of the replacement support apparatus 10 confirms that the replacement request user and the purchase request user have completed the payment of money, and places an order for the product 30B to be purchased and ships it to the replacement request user. Various processing related to delivery, such as arrangement to a delivery company necessary for taking back from the purchase request user of the sale target article 30A from the purchase request user and dispatch to the purchase request user, is performed (S227). If the product 30B to be purchased is a second-hand product and the product 30B to be purchased corresponds to the product 30A to be sold that is registered in the replacement management DB, the transaction processing unit 106 makes a purchase Instead of ordering the planned product 30B, processing is performed to take over the product 30A to be sold of the other user wishing to be replaced.

(Update sale price)
It is assumed that the “market price” of the product 30B to be purchased changes daily. In addition, when the item 30A to be sold does not sell, it is assumed that the user who desires to be replaced raises the payment amount in order to lower the selling price of the item 30A to be sold. Therefore, the price acquisition unit 103 and the calculation unit 104 repeat the processing procedure of step S202 and step S203 to update the market price and the sale price.

  FIG. 11 shows how the selling price is updated according to the change of the payable amount and the market price. In the example of FIG. 11, the market price of the product to be purchased 30B (E1-F1 of AA manufacturer) registered in the record of the replacement registration number C001 of FIG. The selling price of A1-B2 type TV of AA manufacturer, which is 0001, is also declining, and it is shown that the user who wants to purchase appears when the selling price becomes 59,000 yen on 9/9. . Further, at 9/6, it is shown that the user desiring replacement (user U001) is raising the amount payable from 70,000 yen to 75,000 yen.

(Replacement induction process)
When there is an article for which the purchase request user does not appear for a predetermined period of time, among the articles to be sold 30A registered in the replacement management DB, the replacement promotion promoting section 107 of the replacement support apparatus 10 performs any of the following: Processing may be performed.
1. A message is sent to the user terminal 20 of a user who is assumed to be interested in the sale target item 30A, which prompts the user to purchase the sale target item 30A. For example, the redemption promotion unit 107 transmits a message prompting the user to purchase the sales object 30A to the user terminal 20 of the user who browsed the information (sales price etc.) about the sales object 30A in the redemption promotion application one or more times. You may do it.
2. A message prompting an increase of the payable amount is transmitted to the user terminal 20 of the user who desires to be replaced.
3. A message may be sent to the user terminal 20 of the user registered in the item management DB to urge the purchase of the sale target item 30A. For example, the user who is the message transmission target may be a user who is the article 30 having the same article type (television or the like) as the article 30A to be sold and is older than the article 30A to be sold. Also, for example, as a user who owns the article 30 that is the same as the article 30A to be sold and the article type (such as television) and that has a higher possibility of failure determined by the disaggregation technology than a predetermined probability. Good.

  In addition, if the product 30B to be purchased may be a second-hand product, the replacement promotion unit 107 searches the product management DB for the presence or absence of the user who owns the product 30 identical or identical in specifications to the product 30B to be purchased. If there is a user who is doing the above, a message may be sent to the user terminal 20 of the user prompting the sale of the item 30. If there are a plurality of users who possess the article 30, the message may be transmitted to the user terminal 20 of the user whose usage frequency of the article 30 is the lowest. The frequency of use of the article 30 may be notified from the analysis device 50 to the replacement support apparatus 10, or the replacement promotion unit 107 may inquire the analysis device 50 about the frequency of use of the article 30. .

  The replacement promotion unit 107 of the replacement support apparatus 10 analyzes the change of the item 30 owned by each user registered in the item management DB so as to grasp the replacement frequency of each user. It is also good. The replacement promotion section 107 determines that the user who is frequently replaced is a user who is highly interested in a new product or a high-performance product, and sends a message prompting the user to replace the product 30 to the user terminal 20 of that user. You may make it transmit. On the other hand, a user who has a low frequency of replacement of the article 30 is determined to be a user with a low adherence to the function etc., and a message is sent to the user terminal 20 of the user prompting replacement with a low spec model and used goods. You may do it.

  According to the present embodiment described above, matching of a purchase replacement user and a purchase replacement user is attempted with regard to the purchase and sale of used goods to be purchased (the sale and sale of the sale target item 30A) at the time of replacement of the item 30. It becomes possible. Further, in the present embodiment, by providing a platform that includes taking-up and delivery of the sale target item 30A in addition to matching, it is possible to reduce the time and effort of the user who wishes to replace the item. .

  Further, according to the present embodiment, by using the disaggregation technology, it is possible to reduce time and effort when the user registers the article 30. In addition, it becomes possible to acquire various types of information (probability of failure, frequency of use, etc.) regarding the item 30 owned by the user.

<Supplementary matter>
A company or the like who provides the replacement support system provides a service for managing the contents of a guarantee with respect to a user who has registered the article 30 for the article 30 registered in the article management DB, a failure or damage caused to the registered article 30 A service for guaranteeing that the service is provided, and a service for notifying when a registered item 30 is recalled may be provided. In addition, even if a company or the like who provides the present replacement support system, a service for automatically attaching a guarantee for a failure is provided to a product which has cleared a predetermined quality among the sale target articles 30A sold to the user. Good. The user pays an additional charge for an article 30 that has passed a predetermined standard (for example, the manufacturing year is newer than the predetermined year) for a service that guarantees a failure or damage to the registered article 30. Greater security coverage may be possible. This can be an incentive for the user to use the replacement promotion application, and it is possible to activate the replacement market.

  The analysis device 50 notifies the replacement support device 10 of the usage condition of the item 30 installed in the user's house, and the replacement promotion unit 107 of the replacement support device 10 uses the frequency of use less than a predetermined frequency. With regard to the article 30, a message prompting replacement or a message prompting sharing of the article 30 for a period when the article 30 is not used may be transmitted to the user terminal 20 of the user who owns the article 30. Good. It is possible to promote distribution and use of the articles 30 which are less frequently used.

  The embodiments described above are for the purpose of facilitating the understanding of the present invention, and are not for the purpose of limiting the present invention. The elements included in the embodiment and the arrangement, the material, the conditions, the shape, the size, and the like of the elements are not limited to those illustrated, and can be changed as appropriate. In addition, configurations shown in different embodiments can be partially substituted or combined with each other.

  DESCRIPTION OF SYMBOLS 10 ... Replacement support apparatus, 11 ... CPU, 12 ... Memory | storage device, 13 ... Communication IF, 14 ... Input device, 15 ... Output device, 20 ... User terminal, 30 ... Goods, 40 ... Power sensor, 50 ... Analysis apparatus, DESCRIPTION OF SYMBOLS 60 ... User terminal, 101 ... Registration part, 102 ... Replacement reception part, 103 ... Price acquisition part, 104 ... Calculation part, 105 ... Publication part, 106 ... Transaction processing part, 107 ... Replacement promotion part, 108 ... Storage part , 201: input unit, 202: display unit, 203: communication unit

Claims (11)

Information on the goods to be sold sold by the applicant for the replacement request for the replacement of the goods, information on the items to be purchased purchased by the applicant for the replacement with the replacement, and the products for the replacement with the applicant for the replacement A repurchase acceptance unit for acquiring a payment amount desired to be paid,
A price acquisition unit for acquiring a market price of the item to be purchased;
A calculation unit that calculates a selling price of the goods to be sold based on the market price and the distributable amount;
A disclosure unit for disclosing information on the item to be sold and the sale price to a purchase candidate;
A transaction processing unit for notifying the repurchase candidate that the purchase candidate has appeared when the purchase candidate who desires to purchase the article to be sold appears;
, Has a replacement support device. The calculation unit updates the sale price according to a change in the market price or a change in the payable amount.
The disclosure unit publishes the updated sale price to a purchase candidate.
The replacement support apparatus according to claim 1. The price acquisition unit
When the applicant for replacement wants to purchase a new item to be purchased, the market price of the item to be purchased sold as a new item is acquired,
When the applicant for replacement wants to purchase the goods to be purchased as new or used, it is offered for sale at the market price or used of the goods to be purchased sold as new. To obtain the lower one of the market prices of the items to be purchased,
The replacement support apparatus according to claim 1. The price acquiring unit is configured to purchase another item to be sold that is sold by a candidate for replacement, which is different from the candidate for replacement, when the candidate for replacement is to purchase the item to be purchased in the second-hand purchase. Search for whether there is an item to be sold that has the same or a common specification as the item to be purchased, and includes, among the other items to be sold, an object to be sold that has the same or common specifications to the item to be purchased When an item is included, the sale price of the item to be sold that is the same as or has the same specifications as the item to be purchased is acquired as the market price of the item to be purchased.
The replacement support apparatus according to claim 3. Registration to receive registration of information on one or more articles owned by each of a plurality of users including the purchase requester, and to register information on the accepted one or more articles in a database in association with each user Have a part,
The replacement reception unit acquires information on the item to be sold from among information on the one or more items registered in the database.
The replacement support apparatus according to any one of claims 1 to 4. The registration unit registers, in the database, information on one or more articles owned by each of the plurality of users in a building, collected using a disaggregation technique.
The replacement support device according to claim 5. A replacement promotion unit for notifying the user registered in the database of the purchase of the item to be sold if there is no purchase requester who wishes to purchase the item to be sold;
The replacement support device according to claim 5 or 6. And a replacement promotion unit for notifying the purchase replacement party of a request for raising the payment amount if there is no purchase requester who wishes to purchase the sale target item.
The replacement support apparatus according to any one of claims 1 to 7. The calculation unit calculates a selling price of the sale target article by subtracting the payment amount from the market price.
The replacement support apparatus according to any one of claims 1 to 8. A replacement support method executed by a replacement support apparatus for supporting replacement of goods, comprising:
Information on the goods to be sold sold by the applicant for the replacement request for the replacement of the goods, information on the items to be purchased purchased by the applicant for the replacement with the replacement, and the products for the replacement with the applicant for the replacement Obtaining a payment amount desired to be paid, and
Obtaining a market price of the goods to be purchased;
Calculating a selling price of the item to be sold based on the market price and the distributable amount;
Publishing the information on the item to be sold and the sale price to the purchaser;
Notifying the purchase requester that the purchase requester has appeared when the purchase requester who wishes to purchase the article to be sold appears;
Have a, replacement support method. A program to be run on a computer,
Information on the goods to be sold sold by the applicant for the replacement request for the replacement of the goods, information on the items to be purchased purchased by the applicant for the replacement with the replacement, and the products for the replacement with the applicant for the replacement Obtaining a payment amount desired to be paid, and
Obtaining a market price of the goods to be purchased;
Calculating a selling price of the item to be sold based on the market price and the distributable amount;
Publishing the information on the item to be sold and the sale price to the purchaser;
Notifying the purchase requester that the purchase requester has appeared when the purchase requester who wishes to purchase the article to be sold appears;
Have a program.

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