JP7017914B2 - Replacement support device, replacement support method and program - Google Patents

Description

The present invention relates to a replacement support device, a replacement support method and a program.

Currently, a plurality of auction sites are provided that allow users to easily buy and sell goods. For example, a user who wants to sell an article can find a user who wants to purchase by posting the article on these auction sites.

Japanese Unexamined Patent Publication No. 2012-038046

Among the users, there are users who frequently replace the goods and users who are willing to buy second-hand goods when purchasing the goods. Therefore, if the distribution of goods can be promoted among these users, it is considered that replacement demand will be stimulated and contribute to the revitalization of the economy. However, the above-mentioned technique is troublesome because the user who wishes to replace the article can only sell the article to be replaced.

Therefore, the present invention supports the replacement of goods by matching the user who wants to replace the goods with the user who purchases the goods while reducing the trouble of the user who wants to replace the goods. The purpose is to provide the technology that is possible.

The replacement support device according to one aspect of the present invention includes information on an article to be sold sold by a replacement applicant who wishes to replace the article, and information on an article to be purchased by the replacement applicant. And the replacement reception department that acquires the payable amount that the replacement applicant wants to pay due to the replacement, the price acquisition department that acquires the market price of the goods to be purchased, and the market price and the payable amount. Based on this, a calculation unit that calculates the selling price of the goods to be sold, a public department that discloses information about the goods to be sold and the selling price to those who want to buy, and a purchaser who wants to purchase the goods to be sold appear. In that case, it has a transaction processing unit that notifies the purchase applicant that the purchase applicant has appeared.

According to the present invention, the replacement of goods is supported by matching the user who wants to replace the goods with the user who purchases the goods while reducing the trouble of the user who wants to replace the goods. It is possible to provide the technology that is possible.

It is a figure which shows an example of the replacement support system which concerns on embodiment. It is a figure which shows an example of a hardware configuration. It is a figure which shows the functional block composition example of the replacement support apparatus. It is a figure which shows the functional block configuration example of a user terminal. It is a figure which shows an example of a user management DB. It is a figure which shows an example of the article management DB. It is a figure which shows an example of the replacement management DB. It is a sequence diagram which shows an example of the processing procedure about the user registration and the registration of possessed goods. It is a sequence diagram which shows an example of the processing procedure about replacement registration, publication of the article to be sold, and shipping processing. It is a figure which shows the list of the goods to be sold. It is a figure which shows how the selling price is updated.

Preferred embodiments of the present invention will be described with reference to the accompanying drawings. In each figure, those with the same reference numerals have the same or similar configurations.

<System configuration>
FIG. 1 is a diagram showing an example of a replacement support system according to an embodiment. The replacement support system according to the present embodiment includes a replacement support device 10, a user terminal 20 used by each user, one or more articles 30 existing in each user's home, and a power sensor installed in each user's home. 40 and an analyzer 50 are included. The replacement support device 10 and the user terminal 60 can communicate with each other via a communication network N realized by wire or wireless.

The replacement support device 10 is a device that supports the replacement of the article 30, and is replaced by a user who wishes to replace the article 30 (hereinafter referred to as a "replacement desired user") and a replacement desired user. Matching with a user who wants to purchase an article that is no longer needed (hereinafter, referred to as a "purchase desired user") is performed, and various processes for promoting the distribution of the article 30 are performed.

The user terminal 20 is a terminal used by the user, and any information processing device having a communication function such as a smartphone, a tablet terminal, a personal computer (PC), and a notebook PC can be used. Each user can request the replacement of the article 30 or the purchase of the article 30 for sale by accessing the replacement support device 10 using his / her own user terminal 20. can.

The article 30 is an article owned by the user. In the present embodiment, it is assumed that the article 30 is an electric appliance that operates mainly by electric power supplied from an outlet in the user's house, such as a television or a refrigerator, but the present embodiment is not limited to this. , Applicable to replacement of any article 30.

The power sensor 40 is installed near the breaker of the user's house or built in the smart meter, for example, and measures the change in the power consumption flowing through the power line of the user's house and transmits the measurement data to the analyzer 50.

The analyzer 50 analyzes the measurement data received from the power sensor 40 using artificial intelligence (AI), so that the frequency of use of the article 30 installed in the user's home and the type of the article 30 (air conditioner, television, refrigerator). Etc.), and the model number of the article 30 is estimated. The technology for estimating the type and model number of home appliances from changes in the power consumption flowing through the power line of the user's house is called disaggregation technology.

As shown in FIG. 2, the replacement support device 10 and the user terminal 20 are a CPU (Central Processing Unit) 11, a storage device 12 such as a memory, a communication IF (Interface) 13 for wired or wireless communication, and a user. It has an input device 14 that accepts an input operation and an output device 15 that outputs information to a user. Each functional unit described in the functional block configuration described later can be realized by a process of causing the CPU 11 to execute a program stored in the storage device 12 in each device. The program can be stored in, for example, a non-temporary recording medium.

<Outline of operation>
First, the user who uses the replacement support system registers the use in the replacement support device 10 in advance. Further, each user registers information about the article 30 owned by the user in the replacement support device 10.

The user who wants to replace the product accesses the replacement support device 10 via the user terminal 20 owned by the user, and the information about the article 30 that the user who wants to replace the product wants to sell and the user who wants to replace the product plan to purchase a new product. The information regarding the article 30 to be replaced and the upper limit of the amount of money that the user wishing to replace the article wishes to pay in connection with the replacement of the article (hereinafter referred to as "payable amount") are registered. It should be noted that the user who wishes to replace the product can easily register the information regarding the article 30A to be sold by selecting the article 30A to be sold from the articles 30 registered in advance. In the following description, for convenience, the article 30 that the user wishing to replace may wish to sell may be described as "article 30A to be sold". Similarly, the article 30 that the user wishing to replace may newly purchase may be described as "article 30B to be purchased".

When the product to be purchased 30B is registered by the user who wishes to replace the product, the replacement support device 10 sets the market price (including both the market price of the new product and the market price of the used product) of the product 30B to be purchased on the Internet, for example. The market price and the user who wants to replace the product are presented by searching the website, the company that provides the replacement support system, and the sales price information presented by the affiliated company that provides the replacement support system. The selling price of the goods to be sold 30A is calculated based on the payable amount.

Subsequently, the replacement support device 10 discloses information about the sale target article 30A that the replacement target user wishes to sell and the calculated selling price in order to solicit users who wish to purchase the sale target article 30A. A purchase-desired user who finds an item to be purchased among the published articles to be sold 30A transfers the item to be sold 30A to be purchased to the replacement support device 10 via the user terminal 20 owned by the user. Notice. The replacement support device 10 notifies the user terminal 20 of the replacement desired user that the purchase desired user has appeared, and performs various processes necessary for a series of operations such as picking up and shipping the item 30A to be sold.

<Functional block configuration>
FIG. 3 is a diagram showing an example of a functional block configuration of the replacement support device 10. As shown in FIG. 3, the replacement support device 10 includes a registration unit 101, a replacement reception unit 102, a price acquisition unit 103, a calculation unit 104, a public unit 105, and a transaction processing unit 106. It has a promotion unit 107 and a storage unit 108. The storage unit 108 receives from a user management DB (DataBase) that manages users who use the replacement support system, an article management DB that manages articles 30 owned by each user, and a user who wishes to replace. A replacement management DB that stores information regarding replacement of the article 30 is stored.

The registration unit 101 accepts the registration of the user who uses the replacement purchase support system, and registers the information about the accepted user in the user management DB. Further, the registration unit 101 accepts registration of information on one or more articles 30 owned by each user, and registers the received information on one or more articles 30 in the article management DB in association with each user. When accepting the registration of the article 30 owned by the user, the registration unit 101 displays the type of the article 30 and the model number of the article 30 presented by the analyzer 50 on the screen of the user terminal 20, and causes the user to register the article 30. Registration may be accepted by letting them select. Further, registration may be accepted by having the user directly input the type, model number, etc. of the article 30 desired to be registered on the screen of the user terminal 20.

The replacement reception unit 102 has a function of receiving a replacement request for the article 30 from a user who wishes to replace the article 30. Specifically, the replacement reception unit 102 acquires information on the item to be sold 30A, information on the item to be purchased 30B, and the payable amount via the user terminal 20 of the user who wants to replace the item, and the replacement management DB. Register with.

The price acquisition unit 103 acquires the market price of the item 30B to be purchased by the user who wishes to replace the product by accessing the selling price information presented by the website on the Internet, the affiliated company, or the like, and obtains the acquired market price. Store in the replacement management DB. The market price includes the market price when the planned purchase article 30B is new and the market price when the planned purchase article 30B is used.

The calculation unit 104 calculates the sale price of the item to be sold 30A based on the market price of the item 30B to be purchased and the payable amount, and stores the calculated sale price in the replacement management DB. Specifically, the calculation unit 104 calculates the selling price of the article to be sold 30A by subtracting the payable amount from the market price of the article 30B to be purchased.

In order to solicit users who wish to purchase the article 30A to be sold, the public unit 105 discloses information about the article 30A to be sold and the selling price calculated by the calculation unit 104 to the user who wishes to purchase. The public unit 105 may have, for example, a Web server function, and may have a function of displaying a website displaying a list of information about the item to be sold 30A and the selling price on the screen of the user terminal 20 or the like. .. Alternatively, the public unit 105 displays a list of information about the item 30A to be sold and the selling price on the screen of a dedicated application (hereinafter referred to as "replacement promotion application") installed on the user terminal 20. May have a function of transmitting to the user terminal 20.

The transaction processing unit 106 has a function of notifying the purchase-desired user that the purchase-desired user has appeared when the purchase-desired user who wishes to purchase the sale-targeted article 30A published by the public unit 105 appears. Have. The case where the purchase desired user appears is, for example, the case where the purchase desired user clicks the purchase request button on the screen of the website or the replacement promotion application that displays a list of information and the like regarding the item 30A to be sold. In addition, the transaction processing unit 106 makes transactions such as arrangements for taking over the goods 30A to be sold, ordering the goods 30B to be purchased, and processing necessary for sending the goods 30A to be sold taken from the user who wants to be replaced to the user who wants to buy. Performs various processes related to the series of operations required for.

The replacement promotion unit 107 performs various processes for finding the purchase-desired user when the purchase-desired user who wishes to purchase the item to be sold 30A published on the website or the like by the public unit 105 does not appear for a predetermined period. .. For example, the replacement promotion unit 107 may notify the user who wishes to replace the product to raise the payable amount, or may notify the user registered in the product management DB of the product 30A to be sold. You may want to give a notice to encourage the purchase.

FIG. 4 is a diagram showing an example of a functional block configuration of the user terminal 20. As shown in FIG. 4, the user terminal 20 has an input unit 201, a display unit 202, and a communication unit 203.

The input unit 201 has a function of receiving input from a user via an input device 14 such as a keyboard or a touch panel. The display unit 202 has a function of displaying various screens and the like on an output device 15 such as a display. The communication unit 203 has a function of transmitting various messages to the replacement support device 10 via the communication IF 13 and a function of receiving various messages from the replacement support device 10. The input unit 201, the display unit 202, and the communication unit 203 may be realized by the Web browser function or may be realized by the replacement promotion application installed in the user terminal 20.

FIG. 5 is a diagram showing an example of a user management DB. In the "user number", a number uniquely identifying a user registered as a user in the replacement purchase support system is stored. In the "user name", "address", "telephone number", and "Email", the user's name, address, telephone number, and e-mail address entered at the time of user registration are stored.

FIG. 6 is a diagram showing an example of an article management DB. In the "article registration number", a number that uniquely identifies the article 30 registered in the article management DB is stored. In the "user number", the user number of the user who owns the article 30 is stored. The "article information" stores information about the article 30 registered in the article management DB. In the example of FIG. 6, the type, manufacturer, and model of the article 30 are stored, but the present invention is not limited to these, and other information may be stored. In the "guarantee information", information regarding the guarantee given to the article 30 is stored. In the "photo data", a photograph of the article 30 is stored.

FIG. 7 is a diagram showing an example of a replacement management DB. In the "replacement registration number", a number that uniquely identifies the replacement request received by the replacement support device 10 from the replacement desired user is stored. The user number of the user who wishes to be replaced is stored in the "user number". Various information about the planned purchase item 30B is stored in the "planned purchase item". Specifically, the type of the article 30 (television, refrigerator, etc.) is stored in the "article type". In the "direct designation", information for specifically designating the article 30 is stored when the user who wishes to replace the item designates the specific article 30 as the article 30B to be purchased. In the example of FIG. 7, the article 30 is designated by the manufacturer name and the model (model number), but the article 30 is not limited to these, and the article 30 may be designated by other information. On the other hand, when the user who wishes to replace the product specifies only rough specifications as the product 30B to be purchased, information for designating the specifications of the product 30 is stored in the "spec specification". In the example of FIG. 7, the specifications of the article 30 are specified according to the manufacturer, size, and year of release, but the specifications are not limited to these, and the specifications may be specified by other information. In "new / used", information indicating whether the user who wants to replace the item wants to purchase the item 30B to be purchased as a new item or whether the user thinks that the item 30B to be purchased may be used regardless of the new item is stored. Ru. In the "market price", the market price of the item 30B to be purchased is stored.

Various information about the article to be sold 30A is stored in the "article to be sold". Specifically, the registration number of the article to be sold 30A registered in the article management DB is stored in the "registration number". The "payable amount" stores the payable amount registered by the user who wishes to replace the product. In the "sale price", the sale price of the article to be sold 30A calculated by the calculation unit 104 is stored. “Presence / absence of original guarantee” indicates whether or not the original guarantee is given to the item 30A to be sold. The original warranty is a warranty for the user who purchased the item 30A to be sold, which is provided by the company that provides the replacement support system or the company affiliated with the company (for example, guaranteeing the repair price for one year after purchase). Indicates whether or not it has been granted. The method of determining whether or not to grant the original guarantee will be described later. In this embodiment, the original guarantee may not be given.

<Processing procedure>
Subsequently, the processing procedure performed by the replacement support system according to the present embodiment will be specifically described. In the following description, the article 30 will be described on the premise that it is a home appliance installed in the user's home. Further, the description will be made on the premise that the replacement promotion application is installed in the user terminal 20.

(User registration and registration process of owned goods)
FIG. 8 is a sequence diagram showing an example of a processing procedure relating to user registration and registration of owned goods. First, the user activates the replacement support application, installs his / her name, address, e-mail address, and power sensor 40 in the user's home on the user registration screen of the replacement promotion application, and measures data by the power sensor 40. Enter whether or not to permit the provision of. The entered name, address, e-mail address, and permission / non-permission are transmitted from the user terminal 20 to the replacement support device 10 (S100). The registration unit 101 of the replacement support device 10 pays out the user number and registers the paid-out user number, name, address and e-mail address in the user management DB (S101). The registration unit 101 of the replacement support device 10 transmits the paid-out user number to the user terminal 20. The user number is stored in the replacement promotion application (S102). Here, if the user permits the installation of the power sensor 40 and the provision of measurement data, the power sensor 40 is installed in the user's home by a company or the like that provides the replacement support system. The user number assigned in the processing procedure of step S101 is registered in the installed power sensor 40. If the user does not give permission, the power sensor 40 will not be installed.

Subsequently, the power sensor 40 measures the change in power consumption due to the operation of the article 30 and transmits the measurement data including the user number to the analyzer 50 (S110, S111). The analysis device 50 estimates the type, model number, etc. of the article 30 installed in the user's house by analyzing the measurement data (S112), and transmits the estimation result to the replacement support device 10 including the user number (S112). S113). The registration unit 101 of the replacement support device 10 stores the received estimation result in association with the user number.

Subsequently, when the user opens the article registration screen of the replacement promotion application, the user terminal 20 transmits a notification to the replacement support device 10 that he / she wants to start the registration of the article (S120). The registration unit 101 of the replacement support device 10 transmits the estimation result received from the analysis device 50 to the user terminal 20 as a candidate for the article 30 installed in the user's home. The transmitted candidate for the article 30 is displayed on the article registration screen of the replacement promotion application. (S121). The user confirms the information about the article 30 displayed on the article registration screen, corrects incorrect information, adds warranty information, adds a photograph of the article 30, and the like, so that the article 30 installed in the user's house can be used. Information about the above is input (S122). The user terminal 20 transmits the input information about the article 30 to the replacement support device 10 (S123). The registration unit 101 of the replacement support device 10 registers the received information about the article 30 in the article management DB.

(Replacement registration processing, disclosure of goods to be sold and shipping processing)
FIG. 9 is a sequence diagram showing an example of a processing procedure relating to replacement registration, disclosure of an article to be sold, and shipping processing. In the example of FIG. 9, for convenience of explanation, the user terminal 20 used by the user who wants to purchase is referred to as the user terminal 20a, and the user terminal 20 used by the user who wants to purchase is referred to as the user terminal 20b.

First, the replacement-desired user selects the article 30A to be sold from the articles 30 registered in the article management DB among the articles 30 owned by the replacement-seeking user, which are listed on the screen of the replacement promotion application. At the same time, the information (manufacturer, model, specifications, etc.) and the payable amount regarding the item 30B to be purchased are input. The user terminal 20a notifies the replacement support device 10 of the selected article 30A to be sold, the information (manufacturer, model, etc.) regarding the article 30B to be purchased, and the payable amount (S200). The replacement reception unit 102 of the replacement support device 10 registers the information regarding the item to be sold 30A notified from the user terminal 20a, the information regarding the item 30B to be purchased, and the payable amount in the replacement management DB ( S201). The replacement receiving unit 102 may accept a change in the payable amount from a replacement desired user who has already registered the payable amount at an arbitrary timing.

Further, the replacement reception unit 102 determines whether or not to grant the original guarantee for the item 30A to be sold notified from the user terminal 20a, and registers the determination result in the replacement management DB (S201). The determination as to whether or not to grant the original warranty may be made based on whether or not the article 30 may be out of order. Whether or not the article 30 may be out of order may be estimated by the analyzer 50 using the disaggregation technique and notified in advance to the replacement support device 10. The replacement reception unit 102 determines that the original warranty is given when the analyzer 50 notifies that the article 30 is unlikely to be out of order, and analyzes that the article 30 may be out of order. It may be determined that the original guarantee is not given when notified from the device 50.

Subsequently, the price acquisition unit 103 of the replacement support device 10 refers to each record registered in the replacement management DB, and refers to the market of the planned purchase article 30B registered in the "planned purchase article" field of each record. The price is acquired by searching for sales price information or the like presented by a website on the Internet, a partner company, or the like, and is stored in the "market price" field (S202).

Subsequently, the calculation unit 104 of the replacement support device 10 acquires the "market price" and the "payable amount" from each record of the replacement management DB, calculates the sale price, and stores it in the "sale price" field. (S203). The selling price is calculated using the formula "selling price = market price-payable amount". If the market price-payable amount is a negative value, the calculation unit 104 may set the selling price to 0 yen.

In step S202, when "new" is set in the "new / used" field of the replacement management DB, the price acquisition unit 103 acquires the market price of the planned purchase item 30B sold as a new item. , When "Useable" is set in the "New / Used" field, the price acquisition unit 103 determines the market price of the planned purchase item 30B sold as a new item and the market price of the planned purchase item sold as a used item. Get the market price of the lower price. Here, the price acquisition unit 103 is not limited to the website on the Internet, but the replacement support device 10 itself holds the goods 30 whose "new / used" field is set to "usable". The conversion management DB may also be searched.

For example, when the item 30B to be purchased by the user A who wants to be replaced may be used, the item 30B to be purchased by the user A is included in the item 30A to be sold by another user who wants to be replaced other than the user A who wants to be replaced. It may be searched whether or not the goods 30A to be sold having the same or the same specifications exist, and if so, the selling price of the goods 30A to be sold may be regarded as the market price of the goods 30B to be purchased. Specifically, for example, in the "spec designation" of the record whose replacement registration number is "C003", the item 30B to be purchased is a rice cooker released after 2015 and is used. It is registered that it may be a product. In this case, the price acquisition unit 103 searches the replacement management DB for the item 30A to be sold for the record whose user number is other than "U003", and the rice cooker released after 2015 exists in the item 30A to be sold. If so, the "sale price" of the record may be stored in the "market price" field of the record whose replacement registration number is "C003".

Subsequently, the purchase-desired user accesses the replacement support device 10 using the user terminal 20b in order to search for the item 30A to be sold (S210). The public unit 105 of the replacement support device 10 acquires the "article registration number", "sale price", and "presence / absence of original guarantee" for each of the items to be sold 30A registered in the replacement management DB. By searching the article management DB using the "article registration number" as a key, the article information, warranty information, and photo data for each item 30A to be sold are acquired from the article management DB. The public unit 105 transmits to the user terminal 20b a website or content including the sale price, the presence or absence of the original guarantee, the goods information, the guarantee information, and the photographic data for each of the acquired goods 30A to be sold (S211). On the screen of the replacement promotion application of the user terminal 20b, information about the item to be sold 30A transmitted from the replacement support device 10 is displayed in a list format as shown in FIG. 10, for example.

If, among the 30A items to be sold registered in the replacement management DB, there is an item in which the purchase-desired user does not appear for a predetermined period, the replacement promotion unit 107 of the replacement support device 10 finds the purchase-desired user. (S212). The specific processing content will be described later.

When a purchase-desired user appears, the replacement promotion application of the user terminal 20b owned by the purchase-desired user notifies the replacement support device 10 of the item to be sold 30A to be purchased (S220). The transaction processing unit 106 of the replacement support device 10 notifies the user terminal 20a of the replacement desired user who owns the item 30A to be sold that the matching has been established (S221). The user who wants to replace the product displays the payment method of the amount paid by the user who wants to replace the product (market price of the product to be purchased 30B-the selling price of the product to be sold 30A), the date and time when the product to be sold 30A is picked up, and the purchase on the screen of the user terminal 20a. Enter information related to the transaction such as the shipping address of the planned article 30B (S222). The input information regarding the transaction is transmitted to the replacement support device 10 (S223).

Similarly, the transaction processing unit 106 notifies the user terminal 20b of the purchase-desired user who purchases the item 30A to be sold that the matching has been established (S224). The purchase-desired user inputs information on the transaction such as the payment method of the amount paid by the purchase-desired user (sale price of the item to be sold 30A) and the shipping address of the item to be sold 30A on the screen of the user terminal 20b (S225). .. The input information regarding the transaction is transmitted to the replacement support device 10 (S226).

Subsequently, the transaction processing unit 106 of the replacement support device 10 confirms that the replacement-desired user and the purchase-desired user have completed the payment of money, orders the item 30B to be purchased, and ships it to the replacement-desired user. Various processes related to delivery are performed, such as taking over the item 30A to be sold from the user who wants to replace it and arranging it to a courier company necessary for shipping it to the user who wants to purchase it (S227). If the item 30B to be purchased is a used item and the item 30B to be purchased corresponds to the item 30A to be sold by another user who wishes to replace the item registered in the replacement management DB, the transaction processing unit 106 purchases the item 30B. Instead of ordering the planned article 30B, a process for taking over the article 30A to be sold by the other user who wishes to replace the item is performed.

(Update of sale price)
It is expected that the "market price" of the item 30B to be purchased will fluctuate daily. Further, if the item 30A to be sold cannot be sold, the user who wishes to replace the item is expected to raise the payable amount in order to lower the selling price of the item 30A to be sold. Therefore, the price acquisition unit 103 and the calculation unit 104 update the market price and the selling price by repeating the processing procedures of steps S202 and S203.

FIG. 11 shows how the selling price is updated as the payable amount and the market price change. In the example of FIG. 11, the market price of the item to be purchased 30B (AA maker E1-F1) registered in the record of the replacement registration number C001 of FIG. The selling price of the AA maker's A1-B2 type TV, which is 0001, has also fallen, and when the selling price reaches 59,000 yen on 9/9, it shows that users who want to purchase have appeared. .. Further, as of 9/6, it is shown that the user who wants to replace the product (the user of U001) has raised the payable amount from 70,000 yen to 75,000 yen.

(Replacement guidance processing)
The replacement promotion unit 107 of the replacement support device 10 has one of the following when there is an article in the article 30A to be sold registered in the replacement management DB in which the user who wants to purchase does not appear for a predetermined period. The process may be performed.
1. 1. A message urging the purchase of the item 30A to be sold is transmitted to the user terminal 20 of the user who is assumed to be interested in the item 30A to be sold. For example, the replacement promotion unit 107 sends a message urging the purchase of the sale target article 30A to the user terminal 20 of the user who has browsed the information (sale price, etc.) regarding the sale target article 30A at least once in the replacement promotion application. You may try to do it.
2. 2. A message prompting the increase in the payable amount is sent to the user terminal 20 of the user who wishes to replace the product.
3. 3. A message urging the purchase of the article 30A to be sold may be transmitted to the user terminal 20 of the user registered in the article management DB. The user to be sent a message may be, for example, an article 30 having the same article type (television or the like) as the article 30A to be sold, and may be a user who owns an article 30 older than the article 30A to be sold. Further, for example, even as a user who owns an article 30 having the same article type (television or the like) as the article 30A to be sold and having a higher probability of failure determined by the disaggregation technique. good.

Further, when the item 30B to be purchased may be a used item, the replacement promotion unit 107 searches the article management DB for the presence or absence of a user who owns the item 30 having the same specifications as the item 30B to be purchased, and owns the item 30B. If there is a user who is doing this, a message urging the user to sell the article 30 may be sent to the user terminal 20 of the user. When there are a plurality of users who own the article 30, the message may be transmitted to the user terminal 20 of the user who uses the article 30 infrequently. The frequency of use of the article 30 may be notified from the analyzer 50 to the replacement support device 10, or the replacement promotion unit 107 may inquire of the analyzer 50 of the frequency of use of the article 30. ..

The replacement promotion unit 107 of the replacement support device 10 grasps the replacement frequency of each user by analyzing changes in the articles 30 owned by each user registered in the article management DB. May be good. The replacement promotion unit 107 determines that a user with a high replacement frequency is a user who has a high interest in a new product or a high-performance product, and sends a message prompting the replacement of the article 30 to the user terminal 20 of the user. You may send it. On the other hand, for a user whose replacement frequency of the article 30 is low, it is determined that the user is not particular about functions and the like, and a message prompting the user to replace the article 30 with a low-spec model or a second-hand product is transmitted to the user terminal 20 of the user. You may try to do it.

According to the present embodiment described above, at the time of replacement of the article 30, the user who wants to replace the article and the user who wants to purchase the article are matched with each other regarding the sale and purchase of the used item to be replaced (the sale and purchase of the article 30A to be sold). Will be possible. Further, in the present embodiment, since the platform including the collection and delivery of the goods to be sold 30A is provided in addition to the matching, it is possible to reduce the trouble of the user who wishes to replace the goods. ..

Further, according to the present embodiment, by using the disaggregation technique, it is possible to reduce the time and effort for the user to register the article 30. In addition, it becomes possible to acquire various information (probability of failure, frequency of use, etc.) regarding the article 30 owned by the user.

<Supplementary information>
The company or the like that provides the replacement support system provides a service for managing the contents of the warranty card for the user who has registered the article 30 for the article 30 registered in the article management DB, and a failure or damage caused to the registered article 30. A service for guaranteeing the goods and a notification service when a recall occurs in the registered goods 30 may be provided. In addition, the company or the like that provides the replacement support system may provide a service that automatically accompanies a guarantee against failure for the goods sold to the user that have cleared the predetermined quality among the goods to be sold 30A. good. For the service that guarantees the failure or damage caused to the registered article 30, the user pays an additional fee for the article 30 that clears the predetermined standard (for example, the manufacturing year is newer than the predetermined year). It may be possible to provide a larger guarantee. This can be an incentive to encourage the user to use the replacement promotion application, and can activate the replacement market.

The analyzer 50 notifies the replacement support device 10 of the usage status of the article 30 installed in the user's home, and the replacement promotion unit 107 of the replacement support device 10 has a frequency of use of a predetermined frequency or less. Regarding the article 30, even if a message urging the replacement or a message urging the sharing of the article 30 for the period during which the article 30 is not used is sent to the user terminal 20 of the user who owns the article 30. good. It becomes possible to distribute and promote the use of articles 30 that are rarely used.

The embodiments described above are for facilitating the understanding of the present invention, and are not for limiting the interpretation of the present invention. Each element included in the embodiment and its arrangement, material, condition, shape, size, and the like are not limited to those exemplified, and can be appropriately changed. Further, it is possible to partially replace or combine the configurations shown in different embodiments.

10 ... replacement support device, 11 ... CPU, 12 ... storage device, 13 ... communication IF, 14 ... input device, 15 ... output device, 20 ... user terminal, 30 ... article, 40 ... power sensor, 50 ... analyzer, 60 ... user terminal, 101 ... registration unit, 102 ... replacement reception unit, 103 ... price acquisition unit, 104 ... calculation unit, 105 ... public unit, 106 ... transaction processing unit, 107 ... replacement promotion unit, 108 ... storage unit , 201 ... Input unit, 202 ... Display unit, 203 ... Communication unit

Claims (11)

Information about the goods to be sold sold by the person who wants to replace the goods, information about the goods to be purchased by the person who wants to replace the goods, and information about the goods to be purchased by the person who wants to buy the goods. The replacement reception department that obtains the payable amount that you want to pay, and
The price acquisition department that acquires the market price of the goods to be purchased,
A calculation unit that calculates the selling price of the goods to be sold based on the market price and the payable amount.
A public department that discloses information about the goods to be sold and the selling price to those who wish to purchase,
When a purchase applicant who wishes to purchase the item to be sold appears, a transaction processing unit that notifies the replacement applicant that the purchase applicant has appeared, and the transaction processing unit.
A replacement support device. The calculation unit updates the sale price in response to a change in the market price or a change in the payable amount.
The public department discloses the updated selling price to those who wish to purchase.
The replacement support device according to claim 1. The price acquisition unit
If the replacement applicant wishes to purchase the planned purchase item as a new item, the market price of the planned purchase item sold as a new item is obtained.
If the replacement applicant wishes to purchase the planned purchase item either as a new item or as a used item, the item is offered for sale at the market price of the item to be purchased as a new item or as a used item. Acquire the market price of the item to be purchased, whichever is lower.
The replacement support device according to claim 1 or 2. If the purchaser wishes to purchase the item to be purchased as a new item or a used item, the price acquisition unit sells the item to a person different from the person who wishes to purchase the item. It is searched whether or not the goods to be sold include the goods to be sold that have the same specifications or the same specifications as the goods to be purchased, and the other goods to be sold have the same or specifications as the goods to be purchased. If the item to be sold is included in common, the selling price of the item to be sold that has the same specifications as the item to be purchased or has the same specifications is acquired as the market price of the item to be purchased that is used for sale . ,
The replacement support device according to claim 3. Registration that accepts registration of information on one or more articles owned by each of the plurality of users including the replacement applicant, and registers the received information on one or more articles in the database in association with each user. Has a part,
The replacement reception unit acquires information on the goods to be sold from the information on the one or more goods registered in the database.
The replacement support device according to any one of claims 1 to 4. The registration unit registers in the database information about one or more articles owned by each of the plurality of users in the building, which is collected by using the disaggregation technique.
The replacement support device according to claim 5. It has a replacement promotion unit that notifies the user registered in the database of the purchase of the article to be sold when the purchase applicant who wishes to purchase the article to be sold does not appear.
The replacement support device according to claim 5 or 6. It has a replacement promotion unit that notifies the replacement requester of the purchase requester who wishes to purchase the goods to be sold to raise the payable amount.
The replacement support device according to any one of claims 1 to 7. The calculation unit calculates the sale price of the goods to be sold by subtracting the payable amount from the market price.
The replacement support device according to any one of claims 1 to 8. It is a replacement support method executed by a replacement support device that supports replacement of goods.
Information about the goods to be sold sold by the person who wants to replace the goods, information about the goods to be purchased by the person who wants to replace the goods, and information about the goods to be purchased by the person who wants to buy the goods. Steps to get the payable amount you want to pay, and
The steps to obtain the market price of the goods to be purchased and
A step of calculating the selling price of the goods to be sold based on the market price and the payable amount, and
Steps to disclose information about the goods to be sold and the selling price to those who wish to purchase,
When a purchase applicant who wishes to purchase the item to be sold appears, the step of notifying the replacement applicant that the purchase applicant has appeared, and
A replacement support method. A program that lets a computer run
Information about the goods to be sold sold by the person who wants to replace the goods, information about the goods to be purchased by the person who wants to replace the goods, and information about the goods to be purchased by the person who wants to buy the goods. Steps to get the payable amount you want to pay, and
The steps to obtain the market price of the goods to be purchased and
A step of calculating the selling price of the goods to be sold based on the market price and the payable amount, and
Steps to disclose information about the goods to be sold and the selling price to those who wish to purchase,
When a purchase applicant who wishes to purchase the item to be sold appears, the step of notifying the replacement applicant that the purchase applicant has appeared, and
Have a program.

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