JP2019101461A - Information management device, information management method, and program - Google Patents

Abstract

To enable information input by a user to be appropriately used when accepting a turn waiting.SOLUTION: A display processing unit 105 displays a plurality of input items to which information useful for a store is input, on a first store terminal. An acceptance unit 101 receives a plurality of pieces of information input to the plurality of input items respectively in response to operation of a user to the first store terminal, from the first store terminal. A first registration unit 102 registers turn waiting information which indicates turn waiting with respect to a store of the user and includes the plurality of pieces of information received by the acceptance unit 101. The display processing unit 105 displays the turn waiting information registered by the first registration unit 102, on a second store terminal. The display processing unit 105 displays a part of the plurality of pieces of information included in the turn waiting information if the turn waiting information is displayed on the second store terminal.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  Generally, if a user who uses a store such as a restaurant visits the store, the store needs to wait until the store becomes available when the store is fully occupied.

  In recent years, a system (hereinafter, referred to as an information management system) for receiving and managing such a queue has been developed, and in the information management system, the convenience of the user who waits for the queue is improved. (See, for example, Patent Document 1).

JP, 2017-123023, A

  When accepting the wait of the user's turn in the information management system described above, the number of people who use the store (enter the store), the type of seat desired by the user (for example, table seats, counter seats, etc.), etc. The user may be required to enter Such information is useful for efficiently entering a store in the queued users.

  However, personal information such as a telephone number may be included in the information to be input by the user, for example, and care must be taken in the handling thereof.

  Therefore, an object of the present invention is to provide an information management apparatus, an information management method, and a program that can appropriately use information input by a user when accepting a queue.

  According to one aspect of the present invention, there is provided an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when accepting a user's wait for the store's turn. Be done. The information management apparatus includes a first display processing unit, a receiving unit, a registration unit, and a second display processing unit. The first display processing means displays, on the first terminal device, a plurality of input items for inputting information useful for the store. The receiving unit receives, from the first terminal device, a plurality of pieces of information input to each of the plurality of input items in response to an operation of the user on the first terminal device. The registration means registers turn waiting information indicating turn waiting from the user to the store, the turn waiting information including the plurality of pieces of received information. The second display processing means displays the registered waiting information on the second terminal device. The second display processing means displays part of a plurality of pieces of information included in the order waiting information when displaying the order waiting information on the second terminal device.

  The present invention makes it possible to appropriately use information input by the user when accepting a queue.

The figure which shows an example of a structure of an information management system provided with the information management apparatus which concerns on this embodiment. The figure which shows an example of the hardware constitutions of an information management apparatus. The figure which shows an example of a function structure of an information management apparatus. The sequence chart which shows an example of the processing procedure of the information management system at the time of registering the waiting information which shows waiting for a turn from a 1st shop terminal. The sequence chart which shows an example of the processing procedure of the information management system at the time of registering the waiting information which shows waiting for a turn from a user terminal. The figure which shows an example of the data structure of the waiting information registered in the waiting information storage part. The sequence chart which shows an example of the process sequence of the information management system at the time of displaying waiting information on 2nd shop terminal. The figure which shows an example of the staff screen displayed on a 2nd shop terminal. FIG. 7 is a view showing an example of a first setting screen for setting an input item. The figure which shows an example of the 2nd setting screen for setting the useful information displayed on a staff screen. The figure which shows an example of a staff screen. FIG. 7 is a view showing a setting example on a second setting screen.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 shows the configuration of an information management system (network system) provided with an information management apparatus according to the present embodiment. The information management system is a system for managing the waiting for the user in various stores (facilities). In the present embodiment, the shop includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be any store that can be queued for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first shop terminal 20, a second shop terminal 30, and a user terminal 40. The information management device 10 is communicably connected to the first shop terminal 20, the second shop terminal 30, and the user terminal 40 via the network 50 such as the Internet.

  The information management device 10 is a server device having a function of managing the waiting by the user in the store. The functional configuration of the information management apparatus 10 will be described later.

  The first shop terminal 20 and the second shop terminal 30 are terminal devices provided in a shop that can wait for turn.

  The first shop terminal 20 is installed, for example, near the entrance (that is, a shop front) of a shop, and is used (operated) mainly by a user (a customer) who visits the shop. For example, when the store is fully occupied when the user visits a store, for example, the user can wait for turn at the store by operating the first store terminal 20.

  The second shop terminal 30 is installed, for example, near the cashier of the shop, and is used (operated) mainly by the staff (employee etc.) of the shop. The store staff can confirm the status of waiting for the order or the like at the second store terminal 30.

  In the present embodiment, although the first shop terminal 20 and the second shop terminal 30 are described as different terminals, the first shop terminal 20 and the second shop terminal 30 may be configured integrally.

  The user terminal 40 is, for example, a terminal device possessed by a user who uses a store. The user terminal 40 includes, for example, a smartphone, a tablet terminal, a feature phone, a personal computer (PC), and the like. The user terminal 40 is used (operated) to, for example, wait for the store from a place other than the store (that is, wait for the store from the user terminal 40).

  Although one first shop terminal 20, one second shop terminal 30, and one user terminal 40 are shown in FIG. 1 for the sake of convenience, the information management device 10 includes a plurality of first shop terminals 20. The second shop terminal 30 may be connected, and a plurality of user terminals 40 may be connected. Specifically, at least the same number of first shop terminals 20 and second shop terminals 30 are connected to the information management apparatus 10 as, for example, the shops introducing the information management system. Further, at least the same number of user terminals 40 as the users registered in advance in the information management system are connected to the information management apparatus 10.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management device 10, the non-volatile memory 12, the CPU 13, the main memory 14, the communication unit 15 and the like are connected to the bus 11. The non-volatile memory 12 and the main memory 14 constitute a storage device of the information management device 10.

  The non-volatile memory 12 stores, for example, various programs including an operating system (OS) and a program (hereinafter, referred to as a sequence management program) for managing queue waiting in the above-mentioned store.

  The CPU 13 is, for example, a processor that executes various programs stored in the non-volatile memory 12. The CPU 13 executes control of the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the non-volatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 may include other storage devices such as a hard disk drive (HDD) and a solid state drive (SSD). Good.

  The communication unit 15 has a function of controlling communication performed with external devices such as the first shop terminal 20, the second shop terminal 30, and the user terminal 40 via a network such as the Internet. The communication unit 15 can realize, for example, a wireless communication function such as a wireless LAN and Wifi (registered trademark).

  FIG. 3 is a block diagram mainly showing an example of a functional configuration of the information management apparatus 10 according to the present embodiment. As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, a setting unit 106, a storage unit 107, and the like.

  In the present embodiment, the respective units 101 to 106 are executed by the CPU 13 shown in FIG. 2 (that is, the computer of the information management apparatus 10) executing an order management program stored in the nonvolatile memory 12 (that is, software). It shall be realized. The order management program can be distributed by being stored in advance in a computer readable storage medium. Also, this order management program may be downloaded to the information management apparatus 10 via, for example, a network.

  Here, although the respective units 101 to 106 have been described as being realized by software, the respective units 101 to 106 may be realized by hardware, or may be realized by a combination of software and hardware.

  Further, in the present embodiment, the storage unit 107 is stored in, for example, the non-volatile memory 12 shown in FIG. 2 or another storage device. The storage unit 107 includes an order waiting information storage unit in which order waiting information described later is registered (stored), and a setting information storage unit in which various setting information is registered (stored).

  The receiving unit 101 receives an order waiting for a store from the first store terminal 20 based on each operation of a plurality of users on the first store terminal 20. Further, based on the user's operation on the user terminal 40, the receiving unit 101 receives from the user terminal 40 a queue for the store. Note that the receiving unit 101 can also receive from the second shop terminal 30 a queue for the shop.

  When the reception unit 101 receives an order waiting from the first shop terminal 20, the first registration unit 102 registers (stores) the order waiting information indicating the order waiting in the above-described order waiting information storage unit. As described above, when waiting for a turn from the second shop terminal 30 is received, the first registration unit 102 registers the waiting information indicating the waiting for the turn in the waiting information storage unit.

  When the reception unit 101 receives an order waiting from the user terminal 40, the second registration unit 103 registers (stores) the order waiting information indicating the order waiting in the order waiting information storage unit.

  The above-mentioned order waiting information is stored in the order waiting information storage unit in the order in which the order waiting indicated by the order waiting information is accepted.

  When the management unit 104 receives the above-mentioned waiting from the user to the store, a screen including an input item for causing the user to input information useful for the store (hereinafter referred to as useful information) Generate an input screen). Further, the management unit 104 displays a screen for displaying on the second shop terminal 30 the queue waiting information stored in the queue information storage part in response to a request from the second shop terminal 30, for example (hereinafter referred to as a staff screen To generate).

  The display processing unit 105 transmits the input screen (data) generated by the management unit 104 to the first shop terminal 20 or the user terminal 40 operated by the user, and the input screen is transmitted to the first shop terminal 20 or the user terminal 40. It is displayed on the user terminal 40. Further, the display processing unit 105 transmits the staff screen (data) generated by the management unit 104 to the second shop terminal 30, and displays the staff screen on the second shop terminal 30.

  In the staff screen, it is possible to display useful information input by the user for the input items included in the input screen.

  The setting unit 106 performs various settings in the information management system (the information management apparatus 10). The content (setting information indicating the setting) set by the setting unit 106 is registered (stored) in the setting information storage unit described above. The setting information stored in the setting information storage unit will be described later.

  Hereinafter, the operation of the information management apparatus 10 according to the present embodiment will be described. First, with reference to the sequence chart of FIG. 4, the processing procedure of the information management system when registering the order waiting information indicating the order waiting from the first shop terminal 20 will be described. Here, the user who is waiting for the turn from the first shop terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first shop terminal 20 displays a reception screen for receiving a queue for the shop of the target user (step S1). In the reception screen, for example, as in the case of the staff screen displayed on the second shop terminal 30 described later, the status of waiting for the order (list of the waiting information) may be displayed.

  The reception screen is displayed, for example, through a browser operating on the first shop terminal 20. The same applies to screens other than the acceptance screen displayed on the first shop terminal 20.

  For example, when the target user is visiting the store and the store is fully occupied, the target user performs an operation on the reception screen displayed on the first store terminal 20. The first shop terminal 20 includes, for example, a touch panel, and the operation on the reception screen includes, for example, an operation of touching the touch panel. In addition, for example, in order to grasp the number of users of the store, the user may be allowed to perform an operation on the reception screen even when the user is not fully occupied.

  When the operation on the reception screen is performed, the first shop terminal 2 transmits a reception request for waiting for a turn from the first shop terminal 20 to the information management device 10 (step S2).

  The management unit 104 included in the information management device 10 receives the acceptance request transmitted by the first shop terminal 20. The management unit 104 executes input screen generation processing in response to the received request for reception (step S3). The input screen generation process is a process of generating an input screen displayed on the first shop terminal 20 when accepting a queue from the first shop terminal 20.

  When the process of step S3 is executed, the display processing unit 105 transmits, to the first shop terminal 20, screen data for displaying the input screen generated in the step S3 on the first shop terminal 20 (step S4). ). Thus, an input screen is displayed on the first shop terminal 20.

  The input screen displayed on the first shop terminal 20 includes, for example, a plurality of input items (input categories). The plurality of input items include, for example, the number of persons entering the store and the type of seat desired by the target user. When the input screen is displayed on the first shop terminal 20, the target user operates the first shop terminal 20 to input the useful information described above for each of the input items included in the input screen. can do. In this case, the first shop terminal 20 acquires the useful information input for the input item (step S5).

  The first shop terminal 20 transmits the useful information acquired in step S5 to the information management device 10 (step S6).

  The reception unit 101 included in the information management device 10 receives the useful information transmitted by the first shop terminal 20. Thereby, the reception unit 101 receives the waiting for the turn from the first shop terminal 20.

  Next, the first registration unit 102 generates order waiting information indicating the order waiting to register the order waiting received by the receiving unit 101 (step S7).

  Here, the process of step S7 will be described. First, when the reception unit 101 receives an order waiting, the first registration unit 102 issues a reception number for the order waiting. The reception number is issued, for example, as a serial number each time a store's business is started and waiting for the order is received. Note that the reception number is reset, for example, if the business day changes.

  The first registration unit 102 also acquires, for example, the current time as a registration time. The registration time is used as the time when the waiting information is registered (the waiting is accepted). Note that this registration time (current time) is acquired from, for example, a clock in the information management apparatus 10.

  In addition, the first registration unit 102 acquires information of the route waiting for the turn. Here, since the reception request is received from the first shop terminal 20, the first registration unit 102 acquires “shop” indicating that it is waiting for the turn from the first shop terminal 20 as the information of the route. .

  Thus, the first registration unit 102 generates order waiting information including the reception number, the registration time, and the route in addition to the above-described useful information.

  As described above, the queue information generated in step S4 is registered in the queue information storage unit by the first registration unit 102 (step S8).

  When the queue information is registered in step S8, a notification (hereinafter referred to as registration completion notification) indicating that the registration is completed is transmitted from the information management device 10 to the first shop terminal 20 (step S9). The registration completion notice includes the reception number and the like included in the registered turn waiting information.

  Here, it is assumed that the first shop terminal 20 incorporates a printing device. Thereby, in the first shop terminal 20, the registration completion notification (the reception number included in the notification) transmitted from the information management device 10 is received, and the printing apparatus issues a queue card on which the reception number is printed. (Step S10). In addition to the reception number, information such as a registration time may be printed on the waiting card.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued waiting card.

  Next, with reference to the sequence chart of FIG. 5, the processing procedure of the information management system when registering the order waiting information indicating the order waiting from the user terminal 40 will be described. Here, the user who waits for the turn from the user terminal 40 is referred to as a target user.

  First, when the target user waits for a turn from the user terminal 40, the target user is the login ID and password assigned to the target user in a predetermined Web page (site) (hereinafter, the target user The user logs in to the information management system (information management apparatus 10) by inputting the login ID and the password (described below) (step S11). In the present embodiment, although it is described that login is performed by inputting a login ID and a password on a web page, for example, even when a predetermined application program or the like installed in the user terminal 40 is activated and logged in. Good.

  The login ID and password of the target user are set, for example, when the target user performs member registration and the like. It is assumed that the login ID and password of the target user are managed in the information management apparatus 10. Thereby, although not shown in FIG. 5, the login ID and the password inputted in the user terminal 40 are transmitted from the user terminal 40 to the information management apparatus 10, and the login ID and the password are transmitted to the information management apparatus 10 The target user can log in when the target user's login ID and password managed in the above match.

  When logging in to the information management system in step S11, the target user can instruct to wait for the turn by operating the user terminal 40.

  When it is instructed to wait for the turn, the user terminal 40 transmits the reception request for waiting for the turn to the information management device 10 (step S12).

  The management unit 104 included in the information management apparatus 10 receives the acceptance request transmitted by the user terminal 40. The management unit 104 executes an input screen generation process in response to the received request for reception (step S13). The input screen generation process is a process of generating an input screen displayed on the user terminal 40 when accepting an order wait from the user terminal 40.

  When the process of step S13 is executed, the display processing unit 105 transmits screen data for displaying the input screen generated in the step S13 on the user terminal 40 to the user terminal 40 (step S14). Thereby, the input screen is displayed on the user terminal 40.

  The input screen displayed on the user terminal 40 includes, for example, a plurality of input items (input categories) as in the case of the input screen displayed on the first shop terminal 20 described above. When the input screen is displayed on the user terminal 40, the target user operates the user terminal 40 to input the above-described useful information for each of the input items included in the input screen. Can. In this case, the user terminal 40 acquires the useful information input for the input item (step S15).

  The user terminal 40 transmits the useful information acquired in step S15 to the information management apparatus 10 (step S16).

  The accepting unit 101 included in the information management device 10 receives the useful information transmitted by the user terminal 40. Thus, the receiving unit 101 receives the waiting for the turn from the user terminal 40.

  Next, the second registration unit 103 generates order waiting information indicating the order waiting, in order to register the order waiting received by the receiving unit 101 (step S17).

  In this case, the second registration unit 103 issues a reception number for the queue waiting accepted by the accepting unit 101, like the queue waiting information from the first shop terminal 20.

  Further, the second registration unit 103 acquires, for example, the current time as a registration time. Furthermore, the second registration unit 103 acquires information of the route waiting for the above-described order. Here, since the reception request is received from the user terminal 40, the second registration unit 103 acquires “Web” indicating that the user terminal 40 is waiting for a turn as the route.

  Here, the target user can use a smartphone, a tablet terminal, a feature phone, a PC or the like as the user terminal 40. Therefore, when the reception request is received from the user terminal 40, the information of the route may be the type (smartphone, tablet terminal, feature phone, PC, etc.) of the user terminal 40 (device). The type of the device can be acquired by the information management device 10, for example, by being acquired on the user terminal 40 side and transmitted to the information management device 10 together with the above-described acceptance request and the like. If (the information of) the device type is included in the order waiting information, the information of the device type can be used, for example, for analysis of the user's tendency or the like.

  Thus, the second registration unit 103 generates order waiting information including the reception number, the registration time, and the route in addition to the above-mentioned useful information.

  As described above, the waiting information generated in step S17 is registered in the waiting information storage unit by the second registration unit 103 (step S18).

  When the queue information is registered in step S18, a notification (registration completion notification) indicating that the registration is completed is transmitted from the information management device 10 to the user terminal 40 (step S19). Note that this registration completion notification includes the reception number, registration time, and the like included in the registered turn waiting information, and may be transmitted by e-mail using the target user's e-mail address registered at member registration, for example. .

  In this case, the user terminal 40 can receive the registration completion notice (email) transmitted from the information management apparatus 10, and can display the reception number included in the registration completion notice (step S20). The registration completion notification may be displayed (notified) on the user terminal 40 by Push notification in an application operating on the user terminal 40 (for example, a smartphone or the like).

  The reception number displayed on the user terminal 40 has the same role as the reception number printed on the queue card in the queue from the first shop terminal 20 described above.

  When the user terminal 40 is used as described above, the target user can start waiting for the order without visiting the store. In this case, the target user can be regarded as being at the end of the waiting queue. Therefore, the target user visits the store after the wait for the turn from the user terminal 40 is registered, and is called by the staff of the store based on the reception number displayed on the user terminal 40. Can be entered into the store.

  Here, FIG. 6 shows an example of the data structure of the order waiting information registered in the order waiting information storage unit by execution of the processes shown in FIG. 4 and FIG. 5 described above.

  According to the example shown in FIG. 6, order waiting information 107a to 107e are stored (registered) in the order waiting information storage unit. As shown in FIG. 6, the order waiting information includes, for example, the reception number, the number of people, the seat type, the registration time, and the (information of) the route. The reception number, the number of people, the seat type, the registration time, and the route are as described above, and thus the detailed description is omitted here.

  The order waiting information 107a to 107e shown in FIG. 6 are stored in the order in which the order waiting was received by the information management apparatus 10 (the receiving unit 101) (that is, in the order of registration time).

  Among the queue information 107a to 107e, the queue information 107a, 107b, 107d and 107e including the route “store” is queue information indicating a queue from the first shop terminal 20. Further, among the queue information 107a to 107e, the queue information 107c including the route “Web” is queue information indicating a queue from the user terminal 40.

  In FIG. 6, only the number of people and the seat type are shown for convenience as the above-mentioned useful information, but as the waiting information, as described above, the users of the first shop terminal 20 and the user terminal 40 Other useful information input according to the operation may be included.

  Here, in the information management system in the present embodiment, it is necessary for the store staff to call the user in order to guide the user waiting for the turn to the store. For this reason, on the second shop terminal 30, a staff screen to be referred to when the staff of the shop calls the user is displayed. The staff screen displays a list of the waiting information (the waiting status).

  Hereinafter, with reference to the sequence chart of FIG. 7, the processing procedure of the information management system at the time of displaying the order waiting information (staff screen) on the second shop terminal 30 will be described.

  When displaying order waiting information on the second shop terminal 30, the second shop terminal 30 requests the information management device 10 to display (or update) the staff screen described above (step S21). The process of step S21 is performed, for example, when an operation on the second shop terminal 30 is performed by a staff of a shop, or when an operation on the second shop terminal 30 is not performed for a predetermined period.

  In response to the request from the second shop terminal 30, the management unit 104 acquires the order waiting information stored (registered) in the order waiting information storage unit (step S22). In step S22, of the order waiting information stored in the order waiting information storage unit, the order waiting information indicating the order waiting of the user who has not been guided to the store (hereinafter referred to Notation) is acquired. That is, since it is not necessary to display (present) the queue waiting information (hereinafter referred to as the already queued queue information) indicating the queue waiting of the user who has already been guided to the store, it is not acquired in step S22. Although not shown in the data structure of the order waiting information shown in FIG. 6, the information (that is, the order waiting status) indicating whether it is unguided order waiting information or guided order waiting information is It shall be included in each order waiting information.

  Next, the management unit 104 executes a staff screen generation process (step S23). The staff screen generation process is a process of generating a staff screen for displaying the queue information acquired in step S22 on the second shop terminal 30.

  In the staff screen generated in step S23, the order waiting information acquired in step S22 is sorted and displayed in the order of registration time included in the order waiting information.

  The display processing unit 105 transmits screen data for displaying the staff screen generated in step S23 on the second shop terminal 30 to the second shop terminal 30 (step S24).

  The second shop terminal 30 receives the screen data transmitted by the display processing unit 105. Thereby, in the second shop terminal 30, a staff screen is displayed (step S25). The staff screen is displayed, for example, via a browser operating on the second shop terminal 30.

  Here, FIG. 8 shows an example of the staff screen displayed on the second shop terminal 30. Note that FIG. 8 shows a staff screen 200 on which the order waiting information 107a to 107e stored in the order waiting information storage unit shown in FIG. 6 is displayed.

  According to the example of the staff screen 200 shown in FIG. 8, the staff of the store calls the user in the order of the waiting information 107 a to 107 e and causes the store to enter the store. Specifically, when another user who has been using the store has finished using the store and the user who is waiting for the turn can enter the store, the staff of the store has a staff screen Referring to 200, by sequentially calling from the top the reception number included in the queue information displayed on the staff screen 200, a user who holds the queue card on which the reception number is printed or the reception number The user who possesses the user terminal 40 for which is displayed can be made to enter the store. In addition, for example, when there is a queue (information) specifying a scheduled entrance time (scheduled guidance time), the queued information sorted based on the scheduled entrance time is sequentially called from the top May be

  In this case, the staff at the store can consider the seat type (that is, the type of seat desired by the user) displayed on the staff screen 200 as useful information. For example, in the case where the staff screen 200 shown in FIG. 8 is displayed, when the counter seat of the store becomes available, the reception number “2” may be called instead of the reception number “1”. Alternatively, the user who holds the reception number "1" may be notified that the information can be presented if it is a counter seat. If the user who holds the reception number "1" is informed that it is possible to guide if it is a counter seat, and if the user responds that the user waits for a turn until the table seat becomes available , The store staff may call the reception number "2". Further, by referring to the number of people displayed on the staff screen 200 as useful information, it is possible for the staff of the store to take notice such as guiding to a table seat of a size corresponding to the number of persons.

  As described above, by referring to the above-described useful information, the staff of the store can efficiently guide the user who is waiting for the order to the store (enter the store).

  As shown in FIG. 8, the staff screen 200 is provided (displayed) with a “guidance” button 201 and an “absent” button 202 in association with each turn-waiting information. The “guidance” button 201 and the “absent” button 202 are used to manage (set) the status of waiting for the above-described turn. The status of waiting for the order includes, for example, "not shown", "guided", "absent" and "cancelled".

  Here, for example, when the queue information 107a to 107e is displayed on the staff screen 200 shown in FIG. 8, the reception number included in the queue information 107a in which the staff of the store is displayed at the top of the staff screen 200 Assume that "1" is called. It should be noted that the statuses of the queue waiting indicated by each of the queue waiting information 107a to 107e displayed on the staff screen 200 are all "uninformed".

  In this case, if the user who holds the waiting card on which the reception number "1" is printed is standing by in the vicinity, and the user is guided to the store (entered), the staff of the store In the staff screen 200, the "guidance" button 201 displayed in association with the order waiting information 107a is pressed. In this case, the status of the queue waiting indicated by the queue information 107a is changed, for example, from "not shown" to "guided", and in the subsequent processing, the queue information 107a is treated as the above-mentioned guide queue information. It will be. That is, even if the process shown in FIG. 7 is subsequently executed, the waiting information 107a is not displayed on the staff screen.

  On the other hand, if the user who holds the waiting card on which the reception number "1" is printed is not standing by and it is not possible to guide the user to the store, the staff of the store has a staff screen At 200, the "Away" button 202 displayed in association with the queue information 107a is pressed to call up the reception number "2" included in the queue information 107b displayed next to the queue information 107a. In this case, it is assumed that the status of the waiting indicated by the waiting information 107a is changed from, for example, "not informed" to "absent". In addition, about the waiting information whose waiting waiting status is "absent", the waiting waiting status may be displayed on the staff screen together with the waiting waiting information of "not shown", or a screen different from the said staff screen May be displayed.

  In addition, when a predetermined period has passed after the status of waiting for a turn is changed from “not informed” to “absent”, the waiting information (indicated by “not present”) is displayed. Wait) shall be treated as canceled. In this case, the queued status is changed from "absent" to "cancelled". In other words, even after the status of waiting for a queue becomes "absent", users who are waiting for the queue can enter the store if they visit the store again within a predetermined period. It shall be.

  Although omitted in the staff screen 200 shown in FIG. 8, the staff screen 200 may display the waiting time in the queue shown by each of the queue information 107 a to 107 e. The waiting time is, for example, the number of order waiting information (order waiting information acquired in step S22 shown in FIG. 7) stored (registered) in the order waiting information storage unit and one set of waiting order. It can be calculated based on a preset time (unit waiting time) until the user can enter the store. The waiting time thus calculated can be referred to as an indication of the waiting time of the user.

  Next, the input items included in the above-described input screen will be described with reference to FIG. FIG. 9 shows an example of a screen for setting input items included in the input screen (hereinafter, referred to as a first setting screen). The first setting screen is, for example, a screen displayed on the second shop terminal 30. That is, the input item is set based on the operation of the shop staff or the like on the second shop terminal 30 (first setting screen).

  As shown in FIG. 9, in the first setting screen 300, an item name 301, an input type 302, an attribute 303, a text type 304, a text input number of characters 305, a numerical range 306, and the like are provided.

  In the item name 301, the name of the input item can be set arbitrarily. In the input type 302, an input type of information to be input in the input item can be set. The input types include "text", "numerical value" and "choice". When “text” is set in the input type 302, a character string (text) can be input in the input item. When “numerical value” is set in the input type 302, a numerical value can be input in the input item. When “option” is set in the input type 302, for example, one of a plurality of options created by the manager of the information management system or the staff of the store may be selected and input in the input item. it can.

  In the attribute 303, an attribute of information input to an input item can be set. The attributes include "none", "number of people", "name (name)" and "telephone number".

  In the text type 304, when “text” is set in the input type 302, it is possible to set the type of text to be input in the input item. For example, one of “full-width kana”, “half-width alphanumerics”, and “half-width numeral” is set in this text type 304.

  When "text" is set in the input type 302, the text input character number 305 can set the range (minimum value and maximum value) of the number of characters constituting the text (character string) input to the input item. it can.

  In the numerical range 306, when “numerical value” is set in the input type 302, it is possible to set the range (minimum value and maximum value) of the numerical value input to the input item.

  After the settings for the respective columns 301 to 306 are completed, the setting (registration) of one input item is completed by pressing the “setting” button 307 provided at the lower part of the first setting screen 300. Do. The input items (information indicating the items) set as described above are stored (registered) in the setting information storage unit as first setting information.

  The first setting information is used in the above-described input screen generation process (step S3 shown in FIG. 4 and the process of step S13 shown in FIG. 5). Thereby, it is possible to generate an input screen including the input item (input item set in the first setting screen 300) indicated by the first setting information.

  In the present embodiment, a plurality of input items can be set by repeating the operation on the first setting screen 300 described above.

  Hereinafter, specific examples of the input items set on the above-described first setting screen 300 will be described. Here, the first to fourth input items will be described.

  The first input item is, for example, an input item for inputting the number of people entering the store. When the first input item is set, “number of people” is set as the item name 301, “numerical value” is set as the input type 302, and “number of people” is set as the attribute 303. Further, since “numerical value” is set in the input type 302, for example, 1 (minimum value) to 99 (maximum value) is set in the numerical value range 306 as the numerical value range. In the first input item set in this manner, for example, the number of persons can be input by pressing a button to which each numerical value from 0 to 9 provided on the input screen is assigned. Note that, by setting “text” to the input type 302, for example, the number of people may be directly input in half-width numerals. Although the input item in which the number of persons entering the store is input is described here, for example, an input item for inputting the number of adults entering the store and the number of children may be set.

  The second input item is, for example, an input item for inputting the name of the user. When the second input item is set, “name” is set in the item name 301, “text” is set in the input type 302, and “name” is set in the attribute 303. Further, since "text" is set in the input type 302, "full-width kana" is set in the text type 304, and 1 (minimum value) to 99 (maximum value) is set in the text input character number 305, for example. Be done. In the second input item set in this way, it is possible to input the name in full-width kana. In addition, it is also possible to make input of a name arbitrary, for example by setting the minimum value of the text input character number 305 to 0.

  The third input item is, for example, an input item for inputting the telephone number of the user. When the third input item is set, "telephone number" is set as the item name 301, "text" is set as the input type 302, and "telephone number" is set as the attribute 303. . Further, since “text” is set in the input type 302, “half-width numeral” is set in the text type 304. For example, when the “telephone number” is set in the attribute 303, for example, 10 (minimum value) to 11 (maximum value) is automatically set as the text input number of characters 305. In the third input item set in this way, it becomes possible to receive an input of a 10-digit or 11-digit telephone number in single-byte numbers, and the number of digits other than that becomes an error.

  The fourth input item is, for example, an input item for inputting the type of seat desired by the user. When the fourth input item is set, “seat type” is set in the item name 301, “option” is set in the input type 302, and “absent” is set in the attribute 303. When “option” is set to the input type 302, although not shown, options (for example, a table seat, a counter seat, a seat) which can be selected in the third input item (input item of “seat type”) are shown. And banquet rooms etc.) are further set (created). In the fourth input item set in this manner, it is possible to select (input) a table seat, a counter seat, a sitting room, a banquet room or the like as the seat type.

  In the present embodiment, when an input screen including a plurality of input items set as described above is received when accepting a queue, information (useful information) useful to the store regarding the queue is obtained. It becomes possible.

  Here, the useful information input by the user for each of the input items included in the input screen is stored (registered) in the queue information storage unit as queue information, and the staff screen described in FIG. 8 described above Is displayed on. The useful information (the number of people and the seat type in the example shown in FIG. 8) displayed on the staff screen can be referred to in the call of the user who is waiting for the turn.

  However, depending on the content, it may not be preferable to display all the useful information input by the user on the staff screen (that is, the staff refers to it).

  So, in this embodiment, when displaying waiting-for-order information on the second shop terminal 30 (staff screen), a configuration capable of displaying not all but useful information included in the waiting-for-order information I assume. In other words, the present embodiment has a mechanism for restricting the display of useful information input by the user.

  FIG. 10 shows an example of a screen (hereinafter referred to as a second setting screen) for setting useful information displayed on the staff screen. The second setting screen is a screen displayed on the second shop terminal 30 when, for example, a setting button (not shown) provided on the staff screen is pressed.

  In the second setting screen 400 shown in FIG. 10, switching buttons 401 to 404 are provided in association with each of the plurality of input items (input items 1 to 5) set on the above-described first setting screen 300. .

  The switching buttons 401 to 404 set (switch) whether or not to display the useful information input for the input items 1 to 4 associated with each of the switching buttons 401 to 404 on the staff screen. Button. Note that one of "display" and "non-display" is displayed on the switching button. When “display” is displayed on the switching button, it indicates that it is set to display useful information input for the input item associated with the switching button on the staff screen. There is. On the other hand, when "not displayed" is displayed on the switching button, it is set that the useful information input for the input item associated with the switching button is not displayed on the staff screen. Is shown.

  Specifically, “display” is displayed on the switching button 401 provided on the second setting screen 400 in association with the input item 1. According to this, the useful information input for the input item 1 is set to be displayed on the staff screen.

  When the switching button 401 is pressed (designated) by, for example, a staff member of the store, the display on the switching button 401 is changed from “display” to “non-display”. When “not displayed” is displayed on the switching button 401, it indicates that the useful information input for the input item 1 is set not to be displayed on the staff screen. As described above, by operating the second setting screen 400, the staff of the store can switch the setting so that the useful information input for the input item 1 is not displayed on the staff screen.

  Here, the switching button 401 has been described, but the same applies to the other switching buttons 402 to 404, and thus the detailed description thereof is omitted.

  In addition, for example, when the staff of the store presses again the switching button in which “non-displayed” is displayed, the display on the switching button is changed from “non-displayed” to “displayed”.

  In the present embodiment, it is set whether or not the useful information input for each of the input items 1 to 4 is displayed on the staff screen according to the operation of the staff of the store on the second setting screen 400 described above. Can. The setting content (setting information indicating the setting content) for the second setting screen 400 is stored (registered) in the setting information storage unit as second setting information.

  The second setting information is used in the above-described staff screen generation process (the process of step S23 shown in FIG. 7). Hereinafter, the staff screen generated by the staff screen generation process executed using the second setting information will be specifically described.

  In the following description, “display” is displayed for the input item associated with the switch button in which “display” is displayed (that is, the input item set to display useful information on the staff screen) About the input item set to "," the input item associated with the switching button where "Hide" is displayed (that is, the input item set so as not to display useful information on the staff screen) It is called an input item set to "Hide".

  Here, it is assumed that input items 1 to 4 for which “display” or “non-display” is set on the second setting screen 400 described above are the first to fourth input items described above.

  In this case, if it is assumed that the setting shown in FIG. 10 is made on the second setting screen 400, for example, the staff screen generating process is executed using the second setting information indicating such setting contents. The staff screen is a screen shown in FIG. Specifically, on the staff screen 200, all of the useful information (the number of people, the name, the telephone number, and the seat type) input for the input items 1 to 4 are displayed.

  On the other hand, if it is assumed that the setting shown in FIG. 12 is made on the second setting screen 400, the staff generated by the staff screen generating process executed using the second setting information indicating such setting contents The screen is as shown in FIG. 8 described above. Specifically, the useful information (here, the name and the telephone number) input for the input items 2 and 3 set to “not displayed” in the second setting screen 400 is not displayed on the staff screen 200. It can be (not displayed).

  As described above, in the present embodiment, the first shop terminal 20 or the user terminal 40 (the first terminal device) operates the user with a plurality of input items (input screen including the input items) for inputting information useful for the shop And display the plurality of useful information input for each of the plurality of input items from the first shop terminal 20 or the user terminal 40. In addition, it registers turn waiting information including a plurality of useful information received in this way, and displays the registered turn waiting information on the second shop terminal 30 (second terminal device). In the present embodiment, when the turn waiting information is displayed as described above, a part of a plurality of pieces of information included in the turn waiting information is displayed. According to such a configuration, it is possible to appropriately utilize the useful information input by the user.

  Specifically, the user may be made to input information such as the number of persons entering the store, the name of the user, the telephone number of the user, and the type of seat desired by the user as the useful information described above However, the number of people and the type of the seat among the useful information is useful for efficiently getting the user into the store, so that the second shop terminal 30 (staff can be referred to by the staff of the shop) It is preferable to display on the screen).

  On the other hand, in the present embodiment, the reception number is issued to the user who has registered the waiting for the turn, and the user is called based on the reception number. It is not necessary information. In addition, since the user's phone number is not necessarily information necessary for the staff of the store but is information regarding the privacy of the user, it may be preferable not to disclose easily even the staff of the store.

  Taking this point into consideration, in the present embodiment, for example, as shown in FIG. 12 described above, the name (input item 2) and the telephone number (input item 3) are set to “non-display” in FIG. As shown, the name and phone number can be prevented from being displayed on the staff screen.

  In other words, information that is useful to refer to the staff of the store (such as the number of people and the type of seat) is displayed on the staff screen, and information (name and phone number) that does not need to be referred to by the staff of the store It is possible to control not to display on the staff screen.

  A name not displayed on the staff screen can be used, for example, to confirm whether or not the user who has offered to lose the queue card has been queued or not. That is, although the user's name is not usually displayed on the staff screen displayed on the second shop terminal 30, it is exceptionally referred to (viewing when the user offers that the card waiting for the turn has been lost) ) To be able to

  In addition, the order of the users who are waiting for the order is the same as other users who are waiting for the order before the user (the order indicated by the order waiting information displayed on the staff screen is Other users are updated by sequentially entering (informing) the store. The information management system (the information management apparatus 10) according to the present embodiment relates to the fact that the order of the user approaches when the order of the user updated in this way approaches closer than a predetermined number of groups. It has a function to notify the user (hereinafter referred to as a notification function).

  In this case, a telephone number not displayed on the above-mentioned staff screen can be used in this notification function. Specifically, when the user's turn approaches, the information management device 10 calls the user (the user terminal 40) of the user using the telephone number, for example. This call may be made automatically when the user's turn gets closer than a predetermined number of groups, but for example, a call button (on the screen of the second shop terminal 30 It may be performed when a button or the like associated with order waiting information indicating the user's order waiting is pressed by the store staff. Even in this case, the telephone number does not have to be displayed on the staff screen. When the user responds to a call originating from such an information management apparatus 10, the user terminal 40 outputs a voice (automatic voice) prepared in advance in the information management apparatus 10, thereby the user The user can be notified that the order of is approaching. The voice output in this manner may not be prepared in advance, and may be, for example, a voice automatically generated so as to include the name of the user described above.

  The useful information not displayed on the staff screen as described above may be configured to be used, for example, to notify the user that the turn of the user is approaching. In the present embodiment, useful information not displayed on the staff screen is also effectively used.

  In the present embodiment, for example, although it has been described that the staff of the store sets on the second setting screen whether or not to display each of the useful information on the staff screen, the information related to the privacy of the user is In view of the fact that the information is not disclosed to the staff easily, the setting on the second setting screen may be restricted so that only a specific person such as a store manager can perform. In this case, when displaying the second setting screen, an input of a password or the like can be requested. Similarly, the setting in the second setting screen may be performed in advance by, for example, the information management apparatus 10 (that is, the operator of the information management system).

  Further, in the present embodiment, it has been described that the useful information input for the input item set to “not displayed” in the second setting screen is not displayed on the staff screen, but before the setting, all pieces of useful information are set. Since useful information (for example, a telephone number etc.) is displayed, the staff etc. of a store may browse. For this reason, for example, input items (useful information to be input for) that match the preset conditions are not displayed on the staff screen by default (that is, they are set to "Hide" in the initial setting). May be Specifically, for example, the telephone number input as useful information is defaulted by setting in advance on the condition that “telephone number” is set in the attribute 303 in the first setting screen 300 shown in FIG. Can be displayed on the staff screen.

  Further, for example, an input item may be set for obtaining an agreement on a simple confirmation item (for example, handling of personal information, etc.). For such an input item, for example, the user is allowed to select one of “Yes” indicating consent and “No” indicating disapproval, but the information input for such an input item is It is not useful for calling users etc. For this reason, for example, an input item (useful information input to the user) that causes one of “Yes” and “No” to be selected may not be displayed on the staff screen by default. Note that the conditions described here are an example, and other conditions may be set in advance.

  Furthermore, for example, when a large number of input items are set, "display" is set in all the input items (that is, all the useful information input for the input items is displayed on the staff screen). ), Much information will be present in the staff screen, which may affect the visibility of the staff screen. Therefore, for example, in the default setting for the second setting screen, "display" is set for a predetermined number of input items, and "non-display" is set for the remaining input items. You may In this case, the input item for which “display” is set may be determined based on the order in which the input item is set in the above-described first setting screen, or may be separately set by the store staff or the like. It may be determined based on the order.

  Also, the number of input items for which “display” is set by default may be designated by the staff of the store, etc., but, for example, the length of the item name of the input item (that is, to display useful information on the staff screen It may be automatically determined so as to fall within the range in which the useful information can be appropriately displayed based on the required width) and the like.

  Moreover, although description is abbreviate | omitted in this embodiment, when inputting order waiting from the 1st shop terminal 20 and when inputting order waiting from the user terminal 40, for example, different input items (including input screens) It may be displayed. When the useful information input for such an input item is displayed on the staff screen, the route (whether it is waiting for the order from the first shop terminal 20 or waiting for the order from the user terminal 40) As a result, the display and non-display of useful information will be mixed, which may cause confusion and the like in the store staff who refer to the staff screen. Therefore, “display” is set by default for the input items to be commonly input to the user who registers the queue from the first shop terminal 20 and the user who registers the queue from the user terminal 40 in common. For the input items that are not commonly input, "Hide" may be set by default.

  As described above, by setting “display” or “non-display” as a default for each input item, each entry item is operated by the store manager or staff members operating the second store terminal 30. It is possible to reduce the time and effort for individually setting "display" or "non-display".

  In the present embodiment, although it has been described that the queue waiting (information) to the store of the user is collectively managed, each of the input items such as the type of seat, for example, a table seat, a counter seat, a seat , Banquet halls, etc.) may be separately received. Even in the case of such a configuration, “display” or “non-display” can be set for each input item displayed when accepting each queue on the second setting screen described above. Do.

  Although the information management apparatus 10 is described as one apparatus in the present embodiment, the information management apparatus 10 may be realized by a plurality of apparatuses that can communicate via a network.

  Furthermore, at least a part of the functional configuration of the information management device 10 described in FIG. 3 may be provided, for example, in the first shop terminal 20 or the second shop terminal 30.

  The method described in the above-described embodiment is a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), optical disk (CD-ROM, DVD, etc.), magneto-optical disk (MO, etc.) ), Semiconductor memory, etc. can also be stored and distributed.

  Further, as the storage medium, any storage format may be used as long as it can store a program and can be read by a computer.

  In addition, an operating system (OS) operating on a computer based on an instruction of a program installed in the computer from a storage medium, MW (middleware) such as database management software, network software, etc. realize this embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but includes a storage medium downloaded and stored or temporarily stored a program transmitted by a LAN, the Internet or the like.

  Further, the storage medium is not limited to one, and the processing in the present embodiment may be executed from a plurality of media, and the storage medium in the present invention may be included, and the medium configuration may be any configuration.

  Note that the computer in the present invention executes each process in the present embodiment based on a program stored in a storage medium, and an apparatus comprising a single personal computer or the like, and a system in which a plurality of apparatuses are connected to a network It may be any configuration such as.

  Further, the computer in the present invention is not limited to a personal computer but also includes an arithmetic processing unit, a microcomputer and the like included in an information processing device, and generically refers to devices and devices capable of realizing the functions of the present invention by a program. .

  The present invention is not limited to the above embodiment as it is, and at the implementation stage, the constituent elements can be modified and embodied without departing from the scope of the invention. In addition, various inventions can be formed by appropriate combinations of a plurality of components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, components in different embodiments may be combined as appropriate.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Nonvolatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communications part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 40 ... User terminal, 101 reception unit 102 first registration unit 103 second registration unit 104 management unit 105 display processing unit 106 setting unit 107 storage unit

According to one aspect of the present invention, there is provided an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when accepting a user's wait for the store's turn. Be done. The information management apparatus includes a first display processing unit, a receiving unit, a registration unit, and a second display processing unit. The first display processing means displays, on the first terminal device, a plurality of input items for inputting information useful for the store. The receiving unit receives, from the first terminal device, a plurality of pieces of information input to each of the plurality of input items in response to an operation of the user on the first terminal device. The registration means registers turn waiting information indicating turn waiting from the user to the store, the turn waiting information including the plurality of pieces of received information. The second display processing means displays the registered waiting information on the second terminal device. The second display processing means displays part of a plurality of pieces of information included in the order waiting information when displaying the order waiting information on the second terminal device. The first terminal device includes a shop terminal provided in the shop and a user terminal owned by the user. The plurality of input items displayed on the first terminal device differ depending on whether the first terminal device is the shop terminal or the user terminal.

According to one aspect of the present invention, there is provided an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when accepting a user's wait for the store's turn. Be done. The information management apparatus includes a first display processing unit, a receiving unit, a registration unit, and a second display processing unit. The first display processing means displays, on the first terminal device, a plurality of input items for inputting information useful for the store. The receiving unit receives, from the first terminal device, a plurality of pieces of information input to each of the plurality of input items in response to an operation of the user on the first terminal device. The registration means registers turn waiting information indicating turn waiting from the user to the store, the turn waiting information including the plurality of pieces of received information. The second display processing means displays the registered waiting information on the second terminal device. The second display processing means displays part of a plurality of pieces of information included in the order waiting information when displaying the order waiting information on the second terminal device. The first terminal device includes a shop terminal provided in the shop and a user terminal owned by the user. The plurality of input items displayed on the first terminal device differ depending on whether the first terminal device is the shop terminal or the user terminal. The second display processing means includes a plurality of input items displayed when the first terminal device is the shop terminal and a plurality of input items displayed when the first terminal device is the user terminal. Display the information input for the input item common to

Claims (8)

In the information management apparatus connected to the first terminal device operated by the user and the second terminal device provided in the store when receiving a wait for the user's turn to the store,
First display processing means for displaying on the first terminal device a plurality of input items for inputting information useful for the store;
A receiving unit configured to receive, from the first terminal device, a plurality of pieces of information input to each of the plurality of input items in accordance with an operation of the user on the first terminal device;
Registration means for registering order waiting information including the plurality of pieces of received information, the order waiting information indicating the user waiting for the order to the store;
A second display processing unit for displaying the registered queue information on the second terminal device;
The information management apparatus according to claim 1, wherein the second display processing unit displays a part of a plurality of pieces of information included in the turn waiting information when the turn waiting information is displayed on the second terminal device.   The information management apparatus according to claim 1, wherein the second display processing unit displays a part of information specified according to an operation on the second terminal device among a plurality of pieces of information included in the order waiting information.   The information management apparatus according to claim 1, wherein the second display processing unit displays information other than a part of information set as non-display in advance among the plurality of information included in the order waiting information.   The information not displayed by the second display processing means among the plurality of pieces of information included in the turn waiting information is the user that the turn of the user is approaching in the turn waiting indicated by the registered turn waiting information The information management apparatus according to claim 1, which is used to notify to. The plurality of pieces of information include the telephone number of the user,
The information management apparatus according to claim 1, wherein the second display processing unit hides the telephone number of the user.   In order to notify the user that the user's turn is approaching while waiting for the turn indicated by the registered turn-waiting information, calling the user by using the user's telephone number The information management apparatus according to claim 5, further comprising processing means. An information management method executed by an information management apparatus connected to a first terminal device operated by the user and a second terminal device provided in the store when receiving a wait for the user's turn to the store,
Displaying on the first terminal device a plurality of input items for inputting information useful for the store;
Receiving from the first terminal device a plurality of pieces of information input for each of the plurality of input items in response to an operation of the user on the first terminal device;
Registering order waiting information indicating the user waiting for the order to the store, the order waiting information including the plurality of pieces of received information;
Displaying the registered waiting information on the second terminal device;
An information management method comprising displaying a part of a plurality of pieces of information included in the order waiting information when displaying the order waiting information on the second terminal device. A program executed by a computer of an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when receiving a wait for the user's turn to the store,
On the computer
Displaying on the first terminal device a plurality of input items for inputting information useful for the store;
Receiving from the first terminal device a plurality of pieces of information input for each of the plurality of input items in response to an operation of the user on the first terminal device;
Registering order waiting information indicating the user waiting for the order to the store, the order waiting information including the plurality of pieces of received information;
Displaying the registered waiting information on the second terminal device;
A program for executing the step of displaying a part of a plurality of pieces of information included in the turn waiting information when the turn waiting information is displayed on the second terminal device.

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